Choice Home Warranty Reviews

The lady that took my call was wonderful. She took care of my claim in just a few minutes.

I have had 3 home warranty companies. American Home Shield was great but the price is higher than others so I wanted to try a cheaper one. The first home warranty, RJR, I asked about coverage on pump in the basement. Was told all pumps are covered at purchase. At claim time, the pump was called a "sewer ejector unit" and was not covered. $1400.

Technician was prompt and professional.

The repairman for the AC came within two hours. He diagnosed the problem and talked to me about it. The repairs took some time, but that is to be expected as he had to go get a part. He was very conscientious and courteous.

The company responded quickly to my issue and they followed up with me to make sure everything went ok.

The tech was great. He fixed the problem.

Our dishwasher timer started "hanging up". We called Choice but they didn't have anyone in our area so said I could call whomever I wanted and they would reimburse us. I did and they did.

The service tech was on and evaluated the problem, and it was determined that it was not.

I had received a very knowledgeable agent and he fulfilled my needs properly.

The service was great. They called and personally told me when they were on their way. The tech told me what the problem was and gave me some tips of optimal service. Polite and professional, I am very happy with the service we received. Thank you so much.

Showed up on time and was very satisfied with the repairs...

This is a 15 year old Goodman Outside Compressor. The tech has been to my house 2 times and worked very hard each time. He is polite, knowledgeable, and does his work then cleans up and leaves. NO Problem with tech. However after cleaning the coils very good, replacing a capacitor, thermostat, filling the Freon, and other things the problem still exists. The unit is old and has been good service til this summer - now the outside compressor will run continuous trying to obtain the temperature requested, (78) degrees.

Kudos for a job well done!

Our kitchen sink backed up following dinner on June 26, and we were unable to wash dishes or operate the dishwasher...Yugg! I called but it was after hours and I did not expect anyone to answer the call. However the call was answered and I made the claim. I was advised the name and phone number of the assigned plumber and advised to follow up with him directly the following morning. Apparently the plumber was swamped and when I failed to get them on the phone, I called Choice and they got the plumber on the phone while I held. It was about (:30 AM. The plumber completed the job and was gone from my house by 11:45 AM. They ran 65 feet of sewer cable to achieve the fix. They were very nice and helpful and knew exactly what to do on their arrival. Thanks CHOICE Service Team! Great customer support!

I reported my AC problem 3 weeks ago, they dispatches a technicians to my house, twice for troubleshooting the problem. When the technician found that the AC unit need to be replaced, they refused to pay the cost.

I am really impressed with Choice Home Warranty. I bought this 3 and 1/2 year warranty in 2012 and have had claims that have been taken care of as soon as I called them. They are quick with assigning the claims to repairman and all the repairmen have responded quickly. I bought my daughter a 3 and 1/2 month Choice Home Warranty. She too has had a claim and they responded quickly. I would highly recommend this Warranty Company. I am a Realtor and recommend this warranty to all of my clients!

Broken "out of balance switch" was replaced. The "fail to complete second rinse" was not fixed. Too much trouble to reschedule, so I can live with current condition.

I was very pleased. The timing of the service was very good. Thanks for being so fast at getting my problem fixed as it was the hottest day we this year.

Service man checked out my AC and said the compressor was gone. He said it 'shorted to ground'. The claims department denied the claim saying the unit was not properly maintained. I change my filters and clean the coils periodically. I have never been told by the service men who check my unit that there was needed maintenance. I had the unit serviced in 2010, 2011, and 2013. There is nothing in the service manual that says compressors are not covered. I have cancelled my renewal for next year.

They came right away with my problem.

I can't believe this company has so many good reviews. They put you on hold repeatedly for 5 to 20 minutes until you are ready to give up. They interview technicians until one says the magic words allowing them to not pay because a PM was not performed. Any small missed PM like a corroded dryer is blamed for a more major repair issue. I feel their policies are a waste of money. I'll put future premiums in the bank and save for the next repair.

My A/C unit was blowing warm air and thanks to CHW there was a local technician at my home within 12 hours. The problem was repaired in a fast and professional manner. Thanks CHW!!

Our A/C unit quit working on a Saturday night and it is hot in Austin this time of year. I called Choice Home Warranty Sunday morning and by Sunday afternoon we had cool air again!

The technician referred to us from CHW was very prompt, professional and courteous. We have nine smoke alarms all together and they all were beeping and chirping. The technician found the "one" smoke alarm that was causing the problem. He changed the low battery, and blew out dust that had accumulated in the devise. Then he advised us on how to prevent possible problems in the future.

Always a great experience using your company and your vendors.

Collin Electrician's care/communication and resolving problem was excellent. Same time claim center person who taken care was in timely manner, same time. Let me tell you the plumbing system, Perry plumber not enough customer care and don't want do anything, and no solution covered yet. I hope will be taken care soon.

They did excellent job returning my call in timely manner and connect me to this contractor who was very cooperative and showed up next day at my lunch break. He found the problem really quick and fixed it for me.

Pilot flame on gas water heater had gone out. We called for service on a Friday afternoon about 3:00 pm central time. We had our heater light by Monday afternoon. We were very pleased with you're service! Thank you.

I have had 2 claims since being a customer. Both were handled promptly and the follow up was great. Thanks.

I called and talked with a Choice Home Warranty Representative to report a problem with my garbage disposal. I was given the name and number of the Plumbing Service that would be taking care of the problem. The Plumbing Service contacted me immediately to schedule the appointment. I asked if the service technician could come the next day at a specific time convenient for me. There was no problem. Technician came at time I requested and fixed my disposal. Was very friendly and professional.

I initially filed a claim with CHW in March of this year (2014) and was assigned a service company from Baton Rouge (I think it was M&G or something similar) who sent a technician down to check out the system. The first visit was more fact finding and he needed a part. Came back a second time, same story. This went on a time or two and finally he said we needed an entire heating system. "Parts were on order." Repeated calls to them were fruitless so I called CHW and was assigned Spears A/C & Appliance, Baton Rouge, which was a total disaster!

Great services and on time.

One of the best things about Choice is that I don't need to look for a plumber in an emergency. They do it for me. I love that. If there is a plumber you like he is always busy when you need him. Or retired. Or on vacation. Then you are left with the pennysaver ---iffy. Or a friend's recommendation. If they even know a good plumber. None of mine do. Choice sent Miracle Plumbers. They were very professional, neat, tidy, timely. Thank you, Choice. My toilet does NOT RUNNETH OVER.

My experience trying to get Choice Home Warranty to honor its home warranty contract has been a nightmare. They have looked for every way possible to avoid paying for the repair of my washing machine, including alleging "physical damage" because the door seal was no longer fitting. They said their policy doesn't cover damage to the door seal, but it does cover a malfunctioning computer control board. They are refusing to honor their contractual commitment to repair the control board that operates the machine. The agent actually said since the door seal doesn't fit and they won't repair it, they also won't repair the computer control board, which the contract says they should cover. They also do not readily allow anyone to speak to a supervisor. They all claim to be supervisors when you call. Only after insisting, I was actually transferred to someone who claimed to be a manager. This is a disreputable company. Avoid them like the plague.

The gentleman from Climate Control, LLC did an excellent job. He returned all of our calls, called the morning of the service, was right on time for the service call, and was very thorough. We appreciated his politeness and knowledge.

Response was immediate. Able to schedule appointment to have AC fixed.

The Drum from my washing machine stopped spinning. I went online and submitted a claim. Very quickly a technician was assigned to repair the washer. Because the washer was old and the repair will be costly, he recommended me to replace it. I agree with him and a check was sent to me almost enough to replace the washing machine. Everything went very nice. I recommend Choice Home Warranty to everybody.

I contacted CHW & was contacted by a plumbing company the same day. Appointment was set up for the following day. Technician came on time. After explaining about not getting enough water pressure flowing, the technician knew exactly what the problem was. All is well now in my home. I have told a friend about CHW who lives in Memphis, TN. He wants me to email CHW promotions to him, which I will be gladly to do.

Oven Repair - Service was fast even with two visits.

Our claim was responded to very quickly.

The technician was very good. He fixed the disposal and clogged drain in a timely manner.

Choice Home Warranty assigned a contractor for my repair about two business hours after my claim was submitted, which is excellent. The contractor gave me an appointment for that afternoon and missed the appointment, but this is not CHW's fault. He came the next morning and did a good job in fixing my problem.

After receiving such poor service from our previous home warranty company, I was hesitant to call when our A/C went out. But Choice made the repair easier than I imagined. The A/C unit was actually fixed the same day it broke. Thank you!

The contractor Green Line Mechanical was very professional, knew exactly what to look for, diagnosed the problem, fixed it and it only took a little while for the whole process to be completed. Very professional in every way.

I have shopped around for a good solid home warranty coverage and found Choice home warranty. The visits are not as costly as other warranty companies offer. The customer service desk is helpful and quick to respond to our needs. Both my daughter and I have used the service for plumbing and air conditioning. I do not want to go without it at this point as it has saved us hundreds of dollars.

Our dryer wasn't drying well so I called Choice Home Warranty and received a call in less than 10 minutes to set up an appt. The person who came was on time, well-mannered and extremely helpful. He even gave me pointers for longevity of my dryer. Great experience; thank you!

Tech was professional, prompt and knowledgeable. Found the problem and fixed it.

I was very happy with the timing and the repair of my AC. The thermostat was not working correctly and it was a Saturday. I didn't expect anyone to turn up until Monday, but an engineer arrived a couple of hours after my call, made the assessment and returned on Monday to replace the faulty thermostat. Can't ask for better service than that!

Prompt response, accurate diagnosis and immediate repair by courteous and competent technician sent by CHW. No further problems after repair in April (now it is June). Thanks!

Came in, diagnosed my problem in 2 min., ordered the part and returned in two days. Repair was done in 3-4 min. Efficient service.

My A/C unit shut down during the weekend and I called CHW to have someone come and look at it. Someone was out asap and the unit was repaired with days. It was very easy and no hassle. Even the contractor commented on how easy CHW is to deal with.

I was very shocked to see they actually use actual OEM parts. That's always a plus in my book. The contact between Choice and the repair facility went smoothly with no snags. Positive things to say about this company.

Best experience yet with contractor as far as troubleshoot and remedy of dishwasher not consistently draining. I have had this warranty for over 4 years and feels it is well worth the dollar value for peace of mind.

I am presently deployed and have been home only a month since March of 2013. So like most men especially military men, we hate not having control. My brother contacted me to let me know my A/C was inoperable. The peace of mind it gave me to say no problem, just call Choice Home Warranty and not have to worry about a ridiculous repair bill was invaluable. Within a day it was fixed and the $45 service charge didn't break the bank. This has to be one of the best forward thinking decisions I have ever made. I wish they did auto coverage!!

The tech showed up on time and was very knowledgeable. He was clean and did his job quickly. I was very happy with the service.

We called CHW when our A/C was leaking. They sent someone right out to check it. He was very professional and fixed it right away. We are very pleased with CHW. When you need them, they are there for you.

I have been w/ this company for a short period of time. However their service has been great!

I called on Thursday and a repairman was out the next day. He had to order a part for my Air Conditioner on Friday and completed the repair on Tuesday. I am very pleased with the service I received. It was prompt and the repairman was very professional. He made sure to ask if I had any question before he left.

AFTER 6 WEEKS WITHOUT A DRYER, $45 co-pay to have my dryer serviced, $45 co-pay to have the dryer electrical inspected, $180 at the laundromat, and intervention from the manager of vendor relations to intervene upon reviewing my unsatisfactory post on consumer affairs, my dryer was finally serviced with several new parts. The technician was extremely surprised to see that CHW did not replace the dryer as he had never seen a dryer with so many broken parts. It took him over two hours to repair the dryer because of all of the issues. The technician was very polite, prompt, professional, and helpful! I have absolutely no complaint with the technician or his company whatsoever. However, after 6 weeks of going to the laundromat at $30 a pop, plus the $90 total in co-pays, totaling $270, not to mention the mere inconvenience and waste of my time having to transport my laundry back and forth, I think I would have been much better off just purchasing a new dryer and not using CHW.

My washer was not working properly and my oven was broken all at the same time, I was so stressed. Fortunately I had Choice care. They are replacing both my washer and oven. I am just waiting on the check. What a blessing. Thank you Choice care.

I have used CHW since it came with the purchase of our new house last July. We have had a number of issues (a microwave, garage door opener, and garbage disposal) for which we have used the service and each time it worked out well. The service people were nice and did what they needed to do to resolve the problem. The only flaw in the system which can be frustrating when you have a problem that needs to be addressed immediately is the fact that often the service provided matched doesn't return calls or won't accept the job. This has happened to me several times. That means that it can take 2-4 days to get in touch with a service provider to schedule an appointment to fix whatever the issue is. CHW is on top of it with their calls and always gave me the next provider on their list, but I think that they should rate the providers responsiveness so they don't refer clients to providers who aren't going to respond or accept the job.

Dryer stop drying. Way too long wait for Customer service.

Called Friday because my toilet was leaking water at the base, the plumber called within 30 minutes afterwards and was on site less than 30 minutes later. They worked on the toilet in response with you and had to leave to get another piece for the toilet and had the work ready approximately 3 hours later. Although I had to call again on Saturday because the problem was not solved. I tried calling you, but no Operator answers the phone on weekends. I did write you a mail and became an automatic response. As long as I don't have to pay another service fee for a existing claim and you make the correct decision to solve this problem, I can highly recommend you further!!!!

My garbage disposal broke and my sink was about to overflow with dirty water. I called Choice for the first time ever and I thought I was gonna have to wait forever to get a plumber. Someone was at my house within two hours of my call to fix the disposal. The plumber determined that I needed a new one and got a quick approval and installed it right away (he had new ones in his van).

We had a not so good experience with the contractor that was sent to our home by Choice Home Warranty. We had to call our own contractor in to fix the problem. Many issues back and forth. My compliment goes the supervisor who handled our case at the end. She was very professional and considerate of our dilemma. She did authorize a $100.00 for time and trouble with the air-conditioner. She certainly understood our situation from the home owner side which felt good to know..

Reggie the plumber was a great company. He gave me time and came on time. Fast and friendly service. Great experience.

Called with a backed up toilet system and shower. Claim was taken at night and sent to a company that came over the next day and solved the issue. No complaints here!

Our air went out over the weekend and someone was there first thing Monday morning to take care if it. Everyone that handled my claim was very friendly and helpful. I have already recommended Choice Home Warranty to multiple family members.

No homeowner enjoys having things breakdown on them. I just had both my dishwasher and my A/C breakdown at the same time. When I called Choice Home Warranty to report both of these problems, I not only was treated with great respect and compassion, but they immediately sent out two service repairmen to fix both of the problems. I have been with this company for several years and have two long-term contracts with them for two different homes.

Service was amazing!! Within hours of calling the tech was here and had it fixed.

I received nothing but cooperation from Choice Home Warranty. The first claim broke down between the vendor and me. The second vendor was WONDERFUL, PRECISE, PROMPT and KNOWLEDGEABLE. I really appreciated how quickly Choice responded to the technicians results of the inoperable dryer and this all took place within a matter of hours! I am glad I made the decision to go with Choice Home Warranty.

They came out in a timely manner. Found the problem and order the part. Today they installed the heating element and the dryer is working now.

According to the policy that I have with Choice Home Warranty, they have to replace my broken unit. They find all kind of excuses not to cover the damage regardless the A/C clearly covered. I have heard the same story about this company from other people. Bad company, very bad company.

I recently requested a service call to have my air conditioner repaired. Choice Home Warranty dispatched a company the same day that I called . The repairman came the same day and my air conditioner was fixed early the next morning. I am a widow living on a fixed income and it gives me peace of mind knowing I can count on Choice Home Warranty for any problems around my any repairs I might need that are covered. I will certainly recommend Choice Home Warranty to my friends.

Once the proper service firm was assigned, service was prompt and efficient.

Yesterday I had my broken oven looked by the serviceman you dispatched. The man was very thorough and immediately diagnosed the problem. After some time on the phone he advised me parts were not available to repair my oven. I was very disappointed at first then he told me Choice would be in touch with me before days end. You were and expressed my problem fit into your buy-out program in the amount of $300. I thought this is fair and I will be able to pick me up a stove for that!

Recent air conditioning service - Provider appeared responsible, was helpful, courteous. Satisfied with his services.

We were very happy with the service. The repairman was very courteous and nice. The problem was resolved.

Choice sent A/C to Z out to look at it and they replaced it. They were very helpful and speedy in the fix.

The appliance tech located the issue and said what needed to be done. The problem with dryer was actually a bad breaker. He filed his paperwork and I called Choice. While I was on the phone with Choice, a Choice vendor called and scheduled a time to repair the breaker. I hope all of my calls go this well.

Had a problem with electrical. Responded quickly and resolved problem to mine and tenant's satisfaction.

My dryer machine stopped working, so I called the people of Choice Home Warranty. The customer service people handled the claim very fast and the contractors did the work in an excellent way... Is working as well as the first day.

I had four repairs done with CHW. Their level of respond was quick. Some of their contractors which do the repairs are not as they should be but when CHW is informed, they quickly assign another contractor. CHW should check their contractors' level of services to make sure their customers being happy and they might have been doing it but I am not aware of.

I have had Choice Home Warranty for almost one year and have been very satisfied with the service I have received each time I have made a claim. They're like my personal repair man! My issues have been resolved with no complications and the customer service is excellent. Anytime, any day, any problem. It's the best thing I've ever purchased for myself! It has paid for itself already and I haven't reached my one year anniversary date yet! It's well worth it!

I was very pleased with the work and the persons who did the work.. They called soon after I turned in my claim. They did the work in a timely manner. Everything was left clean, no messes. They even took all boxes and trash with them. I would welcome them back anytime. All things are working perfectly. I am glad I have Choice Home Warranty.

We came home from vacation late at night only to find our Air Conditioning system was not working. Living in the Deep South, nights can be sweltering! And it was - I called CHW first thing in the morning and our A/C was working right after lunchtime, even though we live on a remote Island in the Gulf of Mexico. I wish I had known that CHW was available by phone 24/7. I only noticed that while looking for their phone #. The technician was friendly, informative and courteous, and fixed the problem quickly.

When I needed service, I was told it is not covered. When I asked for refund, was told to wait 10 days.

The service on Choice part is good. The repair provider is experienced and friendly, too. If the repair provider could provide service sooner, it would even be better.

I am pleased with the service. It done timely manner. Thank you for Choice home warranty.

Choice Home Warranty is a SCAM. My water heater had a water leak at the bottom of the heater and flooded both my garage and bathroom next to the garage. I waited three days for Choice Home Warranty to replace my water heater, but instead I received an email. When I called them, they informed me that the water holding tank in the water heater was not covered. WHAT? Isn't the holding tank part of the water heater? STAY AWAY FROM Choice Home Warranty. It's a SCAM.

I had signed up with this company in hopes to keep repair cost down. Thought it was a great idea until my central air broke. So I called the company. They called a repairman to come out. That company never showed up. I had to call back up there to get another company. That repair guy came out the same day. I had to pay an extra $75 for a leak test. Now the repairman told me this company will not pay out to have anything totally repaired. He said they will come up with every excuse and reason not to. So after waiting A MONTH and me calling them asking what's going on, I FINALLY got the response of "well you had no fluid and it is a coil leak with some rust found..."

This is the second time since we have our warranty with CHW and each time they have been very helpful, courteous & very professional. They are easy to communicate with.

A/C - There was pretty good service and faster.

The customer service representative was very nice when I called and had a technician out as soon as possible.

Tech called to set up appointment the same day I submitted the claim. He was able to fit me in the very next day. The parts had to be purchased but he was still able to get the ice maker fixed to following day. Very professional and timely. Choice called to verify that a service tech was assigned and the repair was handled quickly.

As always, great service. My garbage disposal went bad. I submitted an online claim. I had a new garbage disposal installed one day later for $45. You can't beat that.

This was my first experience using Choice Home Warranty and I was very pleased with the service I received. I made the call and everything went just like they said it would from start to finish. The contractor that came out was very good and had my air conditioner up and running in no time.

This was our very first claim experience with Choice Home Warranty in which we like the quick responses, especially, email confirmations right away. We also like the conference calls with the repair company involved which clarifies everything. Also, there is no charge for recalls, if any, which is a good deal!!! Really, it was a very pleasant claim experience and we made the right "CHOICE".

I been waiting since June 6th for someone to repair my garage door, guess what, I am still waiting and no services and no followed up telephone call from Choice Home Warranty. If you know of another company with better response time, followed up on customer repair, please send that company to me.

I called Choice in about my second refrigerator and they put my claim in and sent me an email right away. I called the technician for an appointment and then came and looked at fridge and found out what the problem was. Then Choice followed with me and is sending me a check because the part won't be available til September. Choice was very professional and courtesy.

Mr. Roger, was very professional and explained things very well. If I have another A/C/Heating problem I would use Fresh Wind Heating & Air again.

My air conditioner was not cooling appropriately. I received immediate response. The technician called me immediately and was there when he said he would. He spent time diagnosing the problem and it was in good working condition afterwards.

I called Choice Home Warranty and reported that my A/C was not working. The representative that helped me was very courteous and professional. Without any major questions or problems, a claim was filed and it was just moments later that I was speaking with a repairman. I would recommend Choice to be your first choice.

Everything went exactly right. NO problems whatsoever. The service person called me the very next day, scheduled me for next day service. They came out as promise, fix the problems and now water is coming into my home. The service person was very professional and friendly. He assured me he knew what the problem was and the part was on his desk because of the info I had left on his answering service. Thanks Home Choice, my faith in your service has been renewed. Also, your customer service was professional and friendly with the willingness to help.

Called in a claim for my house because AC is not producing cold air the first time I turned it on this season. Repair person sent from one of Choice Home warranty suppliers. Diagnose made that cooling coil leaked freon and sent to Choice. Claim denied for "this is not normal wear and tear". I asked what is normal "wear and tear" and got no clear answer. Talked to manager at Choice and again got no relief. Told Manager I was extremely dissatisfied with their concern for my claim. Was told if I don't like my treatment, cancel the policy which I did that very day. Called back the next day and asked the manager how do I appeal their denial. Was told he can't waste time talking with me because I was not a customer, since my policy was cancelled the day before. Great customer service/concern!!! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!!!

At rental property, there was a leak with the master toilet. The property management company reported it to you and you set up a plumbing company to take care of it.

Although your phone number was down for 2 days - you do need an alternative way to contact your organization as all of my food spoiled as my freezer/refrigerator died and I could not reach you to put in a claim and by the time I did and the service person could come out - none of the food could be saved. But as always once you responded, your service is spot on. You check to ensure I have been contacted - someone has showed up and at the end of the call, the job was completed. It also helps that the service work is done correctly too, but your service is great. Thanks.

My fridge stopped working on Sunday night and first thing Monday morning the service person was calling me to fix it. Great and fast service A+++++++

I would highly recommend CHW as they have got excellent customer support.

My experience with Choice Home Warranty has been very good. The two times I have had to use the service (once for a washer, once for an A/C unit) I received a very, very quick response from Choice. The service technicians in both cases were professional, friendly and full of helpful advice. The process has been very smooth and I've been quite surprised by the ease. Choice is the second home warranty company I have dealt with in my 5 years of home ownership and so far the only one I would recommend or do use myself.

I've been with Choice Home Warranty for a while now. I did about 3 claims & have been pleased with the fast response & also the companies that they use. I would recommend them to family & friends, & I do plan to renew my warranty coverage.

On June 10th, we had a sewer back up at our house in Tarpon Springs. I called CHW and was given Florida Plumbing Service as the vendor to fix my issue. They arrived quickly and although it seemed to be quite a challenging problem, the two gentlemen were very professional and cleared the stoppage. Many thanks to FPS and CHW.

Contractor contacted me right away and came to fix the problem on time.

I had an outside outlet that had to be replaced and two inside of the house that didn't work. When one of them was replaced the other one then worked. Very satisfied with the work.

Excellent, prompt and professional service by both Choice staff and plumber... Thank you!

Very good follow ups, ensure that I don't lose track of which claims haven't been paid attention to. Vendors was good to work with.

Our air conditioning went out on Memorial Day. Authorization for repair was not available. We contacted Quality Air who had been maintaining the unit under a service contract. They determined that the condenser coil needed to be replaced. The following day, called authorization and was instructed by Will to e-mail copies of the service call record and repair estimate. I did this and reviewed blind copies of the transmission to make sure it had gone through. No response. On 5/28, I called authorization again (LONG wait on hold) and was told that not received. Resent x2 with blind copies received to confirm transmission. This time told could not open attachment. (Although I had no trouble doing it) Faxed documents. Had to call again to confirm receipt, but told not "uploaded" into system.

Once again CHI came through. Tech dispatched expeditiously. Showed up ON TIME and was Professional. Problem repaired and we are HAPPY.

My experience was stress free. The customer service representative was very attentive and courteous. The follow up calls were immediate and the emails kept me informed. My technician came hours later and handled our problem. Well job! Since then I have recommend two people to switch home warranty servicers.

My dishwasher went out and I called CHW to report a claim. They set up a service call. Service man was prompt and told me the problem. He said he would contact CHW and someone would get back to me. CHW called me and everything was completed. They were very prompt. I had another home warranty company, but they were a lot higher in price. Have never had any problem with CHW. Thanks so much.

Choice Home Warranty has been my service company for several years, and my experience with request for service calls has always been handled by a professional and courteous staff. I know from past experience that my claim will be handled quickly and efficiently. I can count on Choice Home Warranty to get me through the process with ease, no hassles and they are fair. The cost is affordable and I am always glad to refer friends and relatives to them. My recent dilemma was no air conditioning in 90 degree plus temperatures. A repairman was here quickly, problem solved within 24 hours and I am a happy camper.

This is a pitiful company and should not even be allowed to be in business. First of all, they find a way not to pay for anything! And they are really good at that. On top of that, their customer service sucks. You will never get the same person on the phone who is already familiar with your situation. And when I called to cancel the rest of my contract, which according to them will be prorated, they said that they can't because they paid a claim once for a very small amount and that there is a cancellation fee and between that, there would be no refund. Now I think I know how insurance works and when you cancel a policy, there is no relevance to what was paid during the time you had the policy in force. I don't think I have ever worked with a company this bad who just doesn't give a crap about their customers. Even the companies that came out told me that they are a terrible company. Do not use this company unless you like getting ripped off and love aggravation!

The repair man that was sent did a professional job. The hot water heater had to be replaced so I was a little disappointed, but all turned out well.

What a relief!!! The technician assigned to my job was very thorough and very professional. In addition to doing the basic job, he provided me with tips to keep my AC functioning at the optimum level year around.

"Bubba" came prepared to get right to work. The garbage disposal was clearly defective and was promptly replaced. Thanks for completing our repair quickly and cheerfully.

This was my first time filing a claim with CHW and I was very pleased. Customer service was very helpful and responded very quickly. The process was explained clearly. The technician that arrived at my home, the appliance dr, was very helpful and professional and my repair was successfully completed. Thank you very much!

Excellent and easy way to create case online. Followup was quick and resolution was proper on time.

Before giving a quote, the online form asks you information about your home address and phone number. Next, it told me that it doesn't cover my area (Los Angeles suburb) and informs me that they will take my information and give it to First American Home. Within seconds, a salesperson from poorly rated and performing First American Home was on my phone. So much for privacy. This is abusive behavior.

After reporting my problem to your claims department, I was called promptly by a local service provider to arrange for an inspection of my air conditioner. When the technician arrived he quickly diagnosed the problem was the cooling fan motor which was overheating and stopping the fan from functioning properly. He had a replacement motor on his work truck and corrected my problem expeditiously.

I have been a customer with CHW since 2011 and had just one claim since then until now. They state that they will insure regardless of age of a item within your home. My air central air conditioning system of course has been insured under my plan. Last year they came out to add additional freon since the system was not cooling the way it should, and this year the system fail again not to cool. When the service company came out, they found the lines to the condenser frozen and covered with ice. They waited to thaw and then added Freon but through their looking at my system, told me that the condenser coil had to be replaced. They also told me that the reason why I need freon was that the service tech who came out in April to give the system a tune up didn't screw the caps on.

I have used CHW for 3 years. Nice experiences with them. They answered questions with courtesy and send technicians over in a timely manner. If they cannot find a technician, they will reimburse the repair cost to the person you found. That is a plus.

Excellent response by Choice Home Warranty. They had a company come the very next day and told us our coils were not leaking and it was working great. An air condition maintenance company said we had a leak and it would have cost $600+.

Everything was on order of time and service was great.

I had my first service call and a technician showed up within 2 hours, diagnosed problem and Choice Home Warranty approved replacement for a brand new garbage disposal. Very easy to work with and professional treatment. I highly recommend Choice Home Warranty.

We had a sink that would not drain in our son's bathroom. We called Choice Home Warranty and the plumber came out the next morning and fixed our problem. After 10 years with another warranty company, it was a pleasant surprise to have this claim handled so quickly and hassle-free.

Excellent service from plumber. Contacted me and kept in touch when they would be there.

Jason the Any and all appliance repair not only fixed our refrigerator but explain thoroughly everything he was working on. Thank you Choice Warranty for your promptness in helping us.

The Electric Technician came on time, and immediately realize where was the problem, and fixed right away. Great Job. Thanks.

Although tech did not arrive when he said he would, he stayed very late at my house to get the job done which I greatly appreciated. He was knowledgeable about his job and worked hard to get my AC repaired.

We were very satisfied with the outcome.

Prompt, courteous service and excellent response time from service contractor. VERY pleased indeed!

Your customer service is very, very nice. They were very helpful and prompt. They were able to give me all the information I needed. Even the Company that came out to take care of my problem was very prompt.

Our Kitchen sink backed up yesterday morning. We called Choice Warranty and they sent out a plumbing Company (Joe's Plumbing) within a couple of hours, and he cleared the system. After he was finished, he cleaned everything up. We were very pleased with the individual as well as the job.

My garage door's motor is shot, and my garage door often stops working. This has caused me enormous inconvenience. I am so happy I switched over to Choice Home Warranty.

Tenant called and a/c wasn't cooling. Both units were giving him problems. Called Choice and within 3 hours had a local technician # to call. I made appointment with technician for next morning. He promptly came out & resolved issues. One was a leak in the line which got fixed and running the next day and the other was a part and it too was running the next day. No problems whatsoever. I would recommend as this is the 2nd claim that I have had with prompt, professional, & satisfactory outcome.

I would recommend Choice to everyone. I called in a service call and less than 1 hour, I received a call from the air conditioning company and they were sending a technician out to my house the 2 hours later. That is customer service! I love it.

I recently switched to Choice Home Warranty from another home warranty provider. I was completely satisfied with the process from reporting a problem to completion of services to fix the problem. I am very happy to have made the switch.

The technician was on time and courteous. Gave me some pointers on maintaining the unit easy. His visit was fast and to the point.

My Gas Range not working Properly, and I call choice Home warranty, and Technician come to my Home and put some new parts and fix the Problem. I took wise decision to buy Chose Home Warranty.

My 2nd refrigerator was not cooling properly, the service repairman was very courteous and efficient. The repair took only one visit and my refrigerator is working fine. Thank you.