Choice Home Warranty Reviews

Our garage door was stuck closed. Choice Warranty assigned Trinity garage doors to come and repair our door. On their first visit they just cleaned up the contacts and oil the mechanisms but one day later it still did not work so Trinity was called back and they got instant approval to replace the entire garage door opener.

Could not have asked for better service from the time I called in until Howard AC came to my home. They were very professional. Answer every question I asked. Will recommend to everyone.

This is the second call for service. Customer service is friendly and very efficient. The follow-up email confirmation process is great. Very pleased with the vendor who was timely and friendly. The vendor was obviously experienced and in little time identified and fixed the problem.

Immediately after opening the case I got the email with contact information of the local plumber. And work was done as per our convenient time.

My air conditioner was blowing warm air instead of cold air. I contacted Choice warranty regarding this matter on a Friday. Choice warranty got a repairer which got in contact with me few hours later the same day and told me when they were going to come out to repair my unit, unfortunately 6 days (Thursday) later, but they kept their words. My unit is repaired and working the way it should. I would have preferred the repair be done probably the same or next day due to the urgency of the repair.

After a couple attempts to have the service man out, we finally made contact and they seemed to know what they were doing--problems fixed.

CHW was very timely in setting up an appointment with a local provider. The provider could decide they could not provide the service, so the CHW agent authorized me to set up the repair with the original installer of the unit who was able to come within an hour. Very important to me as the local temp was 113 degrees. The CHW agent required the repairer to validate the repair prior to making it and once this happened they finished changing the condenser fan and we had AC. The next day I forwarded the reimbursement form along with the invoice and await reimbursement. As long as the check arrives within the 30 days promised I'll be extremely happy.

I am very pleased with the service I got from the electrician man. He did not give up until he solved the problem. Thank you very much for sending someone who was very qualified.

D&D Heating & Air came out on time and looked at the a/c. Determined that the outside cooling fan was bad and replaced it in a timely manner. Representative was courteous and friendly. Overall it was a very good experience.

I had an excellent service from the serviceman. Not so good from the business office. Made 4 calls to find when I could expect someone to be at my house - never had one call back. Serviceman more than made up for that. So ended up on a very positive note.

Called late in evening on Wednesday after realizing the house was not cooling. Received assignment by 9:00 the next morning. The service co was booked solid until Monday so I called Choice again and they assigned it to another HVAC company. The work was completed by shortly after 3:00 that afternoon. There were no hassles and no disputes unlike with our prior home warranty company with a much lower service fee. We are thrilled we bought the 3-year policy.

Good and prompt service. The tech called promptly to schedule appointment. Got all parts that was necessary in the flush tank changed. Works like new now.

Choice Home Warranty has serviced me very well. I called in a work order, in less than 30 minutes of my call I received a text message letting me know the name of the company that will be servicing me and their contact number. I was very please with how prompt customer service responded. Very please, and have informed and friends, family and coworkers on get great choice Home warranty and also encourage everyone to get a warrant on their home.

Very helpful initially. Repairman prompt and courteous. Waiting for parts to come in to complete job.

Our Air went out and was fixed in a timely manner. Was glad to have this because we are in middle of selling our home and I remember our last home the furnace went out a week before closing and cost us about $1,000. I'm glad I made this Choice! Thanks again...

I called in a claim for my oven stove cooktop, the customer service rep was very polite and very proficient. The representative quickly emailed me repair company information. The company came out and resolved my claim in a timely manner.

Tech called Monday morning. He was right on time and done in 1/2 hour.

My AC stopped working when it was 95 Degrees outside. I called Choice (A real person answered the phone one the first ring) and the technician was onsite the next day. The issue was resolved and it didn't cost me one penny more than my deductible.

Had a problem with my AC and CHW was able to help me out in a very timely manner. This was so helpful taking into account it's over 100 degrees where I live here in Madison, Alabama! No complaints whatsoever. Will recommend this company to friends and family.

I was informed that a problem with my a/c was not covered, naturally I got upset. The person on the phone realized this and said wait a minute and she would see what could be done about it. She called me back and informed me that the company would pay for the parts and Freon. Being pretty new with the company I thought that this company really cares about its customers and I will recommend them to others.

This experience has been a challenge. What started out as a hopefully quick resolution to my AC problem ended up being a 3 week ordeal, mainly due to the inconsideration and unprofessionalism of the repairman. Once I notified CHW of the issues you quickly assigned me a new company to complete the necessary repair.

Garbage disposal - The service was excellent, was very professional.

We were having our home inspected and the inspector noticed some water in the crawl space so knowing location went right to the hot water tank. One of the pipes was leaking. I called CMW and even though the repairman was busy he came out checked the situation and had to go and purchase the part. Having to finish another job he was on he did and then came back that same night and repaired our water heater. The repairman was very meticulous in how he worked as well as cleaning up. It was great to have a repairman that knew what he was doing too! Also he was very polite and neatly dressed.

I am very happy with the customer service I received when my air condition went out. Choice got on it right away, I was able to contact the contractor immediately and set an appointment. When they came out, it did not take them long to evaluate the problem and get the OK from Choice to fix it. Even though I had to pay a little extra for previous damage, Choice still saved me a bunch of money. Thank you Choice for all your help.

** arrive at time that he schedule. Professional presentation and excellent job. Thanks for provide great service. I will recommend your company, Choice Home Warranty service for all my family and all my friends.

We live in Texas in 100+ degree and our A/C just stopped working. The technician that came out to fix it made a list of issues of what was causing it and Choice decided to deny the claim because they saw 'erosion' and they won't cover that. The technician made it VERY clear that the erosion did NOT cause this issue and yet when we spoke to a 'manager' she was incredibly rude and crass and not only hung up on my husband but cancelled our warranty - someone needs to listen to that conversation and fire her! DO NOT USE THIS COMPANY. We have 3 homes and are using another warranty company for our other home and have NEVER encountered an issue like this!

Indicated to CHW that I had engaged AC work on a Sunday. The CHW agent was very understanding and helped obtain a claim number and how to proceed with the reimbursement for the work. No problems whatsoever! This CHW arrangement provides great peace of mind in terms of emergency work and/or using local service providers.

Turn around time from the date I called until service was completed was adequate. Technician that came to the house was very professional.

Air conditioner repair - Added Freon then tested system. Worked out fine.

Oh my gosh. First, let me say how impressed I am with the service I received at Choice Home Warranty. Honestly, I was worried about submitting a claim - thought it would be a big hassle, etc. I went online Tuesday evening around 6:00 pm and filed my claim online (very easy) by 7:30 or so. I already received a phone call from the service technician that was going to do the work the next day, his second customer. That's not even heard of.

Mr. Appliance did the service call for your company. The service person was very nice, professional and was very helpful on trip for keeping my refrigerator working for a long time, with just a few maintenance cleaning tips. I was very happy with the service he provided.

The technician was very hard working and knew exactly what needed to be done to fix the problem, and he did a great job. Also I would like to thank the lady that took our order -- she went over and beyond her duty to get the tech out as quickly as possible since it was very hot, and I could not sleep! Thank you all!

Both toilets and tub backed up and having 3 kids makes a toilet vital. Call center agent was understanding and made an effort to expedite our request. Service company that responded was friendly and quick to act, all was resolved in less than 4 hours. Thrilled!

I was very pleased this time with my service request. It was done the same day I put the request in instead of waiting for days to have a repair done. Thank you for the fast response.

I was shopping for a Home Warranty. I filled out online form and called the number. The first salesman I talked to hung up on me (mid sentence) after he found out that I would need coverage in less than 30 days so I couldn't go with that company. I didn't get his name. I called back, spoke with another guy who transferred me to another salesperson. She was nice and got me to a manager, **, who took my number, told me that I could get coverage by my close date and promised that they would be held accountable. I thanked her but said I would be going with a different company.

I was very pleased with the service man that came to fix my toilet problem. He was in and out within ten minutes of the repair. I will recommend your services to my friends and associates.

Tech showed up on time and resolved the problem by removing the ice machine that was not in use but had caused a short and frig was shutting off.

It's obvious that only 5-star ratings were put on the website because there is no way there isn't any other ratings after this experience. They were called to send out a technician to look at my air conditioner. The technician said the coils needed to be replaced due to the age of the system (12 years) and would recommend replacing the whole system. Well, I was going to go ahead and replace the system, knowing that I had to pay for part, etc. However, I expected to have CHW pick up some of the tab.

Back in March 2015 I called Choice Home Warranty to report issue with microwave at my main home. The technician sent in reported stating that microwave had issue with magnetron and motor after sticking a cup of water in microwave. Choice denied the claim stating that the issues were under LG warranty for 10 years therefore would not service. After paying $45 for service call then refusing to pay $75 for the guy supposedly opening the microwave, I called LG. After two months LG granted me a courtesy repair only to find out that there was a burnt wire in the microwave which could have been covered by Choice. Choice hires shady technicians. They are out of New Jersey - are not customer focus. They take the word of the technicians and shows no remorse for the inconvenience or bad diagnosis.

Broken Washer. Called Choice on a Saturday and was in contact with repairman the same day.

My A/C start not cooling, and I called Choice Home Warranty to made a claim. Their customer team are very good and there is always someone answer the phone with positive attitude. Liked it!

When my garage fridge went out late on a Friday, I was able to contact Choice, and get a technician out early Saturday morning. Unfortunately my fridge was deemed unrepairable. Knowing this quickly allowed me to take immediate steps to save items in the fridge, until arrangements could be made.

The service was as prompt as possible, considering the time I called and the weather at the moment. Thank you and thanks to All Florida Cooling and Heating.

On the very hottest weekends of the year, the AC stopped working. So when called Choice the response time so great I forgot how really warm. The contractor that was dispatched, such rapid and responsible service. I am a very happy homeowner. Thank you CHOICE HOME.

Fast service. Great phone staff. Pro-Tech Maintenance did a great job... had us up and running in less than 24 hours.

I called to report that my AC was not working. Within 1 hour I was given the name and number of the person who would be coming to do the repair. I called him the next day and he presented and fixed the AC really quick.

I had an issue with my garbage disposal. We called the first day that we realized that we had that issue and the technician came over within 30 minutes of our call and replaced the garbage disposal with a new one within the first 15 minutes that he was here. Thanks Choice Home Warranty for your great service, and I will recommend your service to my colleagues.

Service was better than we ever expected.

Choice Home Warranty refused to repair my AC Unit based on the disclaimer that I had neglected to have routine maintenance completed twice a year on my unit. When I submitted information showing that I had several repairs completed as a part of my routine maintenance, I was informed that changing a part does not qualify as a routine maintenance. As I continued to try and explain to the Customer Service Representative that the repairs were done as part of the routine maintenance of the AC unit the claims representative and the customer service representative, **, were extremely rude and refused to find a way to rectify my situation. Furthermore, they only used one company in my city, which are known for not being very ethical. The contractor in which they used agreed to bring back a thermostat on their next finish to repair my upstairs unit and never returned.

Our AC unit for half the house went out right when we had company AND it was 114 degrees out. Choice was on top of things and had a technician out the next day. The technician was difficult to reach by phone and showed up without and appointment time BUT he more than made up for it by coming back at the end of the day AND having the part on hand and fixing the unit in under an hour. My children and guest slept well!

I would highly recommend Choice as your homeowner's warranty. They were fast and courteous. I have never had an issue getting warranty work done and approved.

Plumbing service was received by two technicians of the contracted company, who were courteous, professional, and seemed knowledgeable. My problem was continuous running of the water from my toilet tank into the toilet. After their repair on a Thursday afternoon, I was informed to contact them for any related problems. I called the contracted company again on the next morning (Friday) to report I noted that continuous toilet water was running at that time much worse than it had been prior to their "supposed repair," with the addition of a loud, squeaky sound I witnessed cycling from the toilet area every 65 second (per my sweeping second hand watch).

Response time by Choice Warranty rep was prompt and thorough, as was call from designated service company staff person. Appointment was timely and tech was knowledgeable, obviously well trained; took command in identifying and repairing the problem. Well pleased with entire process!

The technician came out promptly, took care of the problem quickly and efficiently. He was polite and courteous and professional. Thanks ** for a job well done!

After 2 companies being unable to come to repair my unit due to distance from my property, and also being unable to come for over a week due to previous appointments, Arctic Cooling and heating called me in just a few hours from my phone call and came that evening, after normal working hours, and fixed the problem on the spot! IT was over 100 degrees that day and I really appreciated his concern and professionalism. Thanks Choice Home warranty and also Arctic Cooling and heating. I am one happy "Cool" customer.

My repair service was timely, and the repairman/technician was very nice to deal with. My problem was repaired quickly and I am happy about it. It only cost me the service free, and that was a blessing for which I am grateful. I am glad I chose Choice Home Warranty.

They sent a serviceman out. He got lost. Could not follow driving directions. He was 2 houses away. Went into their home -- WRONG HOUSE. Finally got here. Gave his excuses, blah, blah. Takes picture of hot water heater. Used not 1 tool to open up anything. They said it was not covered. Poor, poor company. I explained I was widow and needed good, dependable people when I took out this policy, and there you go. PAID my money. No refund 'cause they fixed my dryer 2 months ago. Oh, he collected the $45 service charge. Such a joke. Do not waste your time or MONEY on this company.

The tech arrived and fixed the air conditioner for $84 on what would have been a $2000+ expense if I hadn't had the warranty. There was a heat wave going through, so I was very pleased he got there Friday, when I called Thursday night. Thank you.

AC wasn't fixed correctly on the first trip. I called back and new service tech was dispatched that day and I didn't have to pay an additional premium... Was very appreciated. Thank you.

Choice Home Warranty was prompt and professional in responding to my claim. While I was somewhat confused at first about how the process worked, after a phone call and a couple of emails, I was more than satisfied with the professional way in which Choice Home Warranty responded to my air conditioning problem. I am in the real estate industry and plan to make all of my clients aware of the excellent service and value offered by Choice Home Warranty.

The tech was very professional. The service was quick! I would definitely recommend Choice Home Warranty to my family and friends. The ac is working perfect now and it was so easy to call and file a claim. It really took the hassle out of contracting an ac company.

The tech called the following day. He scheduled his appointment with me. He was professional and prompt. We were very satisfied with his service.

The claim was processed in a timely manner. I am very pleased with the customer service provided, especially since I reported the problem on a weekend (Saturday night). ** from JC Contractors arrived on time, completed diagnosis and CHW approved replacement of fan motor in record time. WOW! Great job!

The outside temperature was 109 degrees F. I called Choice Home Warranty and ** helped me out. He said I would have a tech from an air conditioning company tomorrow. That company was Lam-Air Heating and Air. They were very nice and helpful and sent out a tech as soon as possible since the heat wave affected many homes air conditioning systems. The tech came out and solved and repaired the problem in about 15 minutes. Great job again by Choice Home Warranty and their choice of very qualified technicians. Thank you.

The time from when I first called until my claim was assigned to a technician for repair was very quick. I received an email that gave me the technician's name and phone number. I phoned the technician around 9:00 am the morning after calling in my problem. The technician arrived the same day, completed the repair in a timely and efficient manner. He was knowledgeable, professional and friendly. He took his time to explain what the unit needed and then made the repairs. I am very satisfied with my experience.

Gentleman by the name of ** came out on time and fixed air cond. problem in less than an hour. He was very personable and polite. I'm very satisfied at this point.

They send us the technician the next day. We called Father's day weekend so we have to wait until Monday to get it fix. Happy from their service.

After only 3 months of subscribing to Choice's warranty service I had to make a claim. The claim process was simple and quick. I was contacted by one of their contractors the same day. Within 24 hours my problem had been resolved.

Timely and satisfactory.

I am very please with the response of ** who came out and open my drain. He was very professional and knowledgeable about the problem.

My a/c unit failed with a house full of company and I called Choice Home Warranty and the technician found that the condenser fan was bad but because the freon was low they denied the claim and ended up buying a new system because it was 19 years old. The technician said that Choice likes to deny many claims as "wear and tear". The manager ** was very rude and should not be in management if he talks to customers the way he spoke to me.

I was told that my air conditioner could not be fixed because I didn't have it serviced, which is not true, so I then told them that I wanted a second opinion. So I called Sears who told me that they should have covered it because it was contamination in the coil. They then told me that they would need to talk to the service person who service my home from Sears. I gave them a copy of what he said on the receipt but that was not good enough. They wanted to talk to the actual service person -- so I had them to contact Sears, and they could not get in contact, so therefore they did not cover my air conditioner repair -- who said the same thing that the person they sent me from the company that they sent out said. I should have cancelled my policy then.

My claim was process in a timely manner and the call were nice. The installers arrived on scheduled time, were professional and did a great job.

The request and scheduling of repair was efficient and friendly. I was contacted the same day, 6/15. The AC units had been cleaned and serviced 9 months prior. I change filters every month and vacuum returns weekly. Units worked properly but now my upstairs is 86 degrees. Repairman said he was coming everyday until he arrived 5 days later at dinner time. He had an excuse each day. He entered the house, looked at interior units and attic. He did not open or inspect the inside units. No measurements were done on the inside machines. He said my filter needed to be changed and the exterior unit causing trouble needed cleaning. I suggested he check the interior machine. He declined. I paid $45 for half a job, plus the cost of cleaning. This did not correct my problem. My house is set for 72 and it is above 80 today. I am now starting the whole process over again.

Saturday - May 16th at approx. 11:30 AM I called CHW frantically because I had a leak in the hot water pipe located in the attic and the water was coming thru the ceiling in my bathroom. They immediately gave me a plumber's name, Brian Plumbing. As soon as I hung up with CHW, I called Brian Plumbing. While I was on the phone, the claim was in their office - I would say in a matter of minutes, but it was really a matter of seconds. CHW referred me to the best plumber -- their office was courteous to a very overwhelmed customer.

When I called CHW to report that my washing machine had stopped working, they immediately scheduled a repair visit with a local respected company. The appointment was just 48 hours later. The repair technician arrived on time and quickly repaired the machine. Other than the $45 service call fee, CHW is paying the cost of the repair. Since I live on Social Security, unexpected costs like this repair constitute a tremendous strain on my limited income. Without CHW, I wouldn't be able to afford these repairs. Thanks, CHW!

Choice sent a tech out. They are going to install a brand new garage door opener. Could not have better service or home warranty company. Thanks.

** from Burkhalter Plumbing was very impressive and told me what to look for when the pilot on my hot water heater goes out.

The technician was prompt, courteous and professional.

I created a new request through choicewarranty.com. They called me the next day with a phone number for the maintenance company. I made an appointment, and they fixed the issue fast! I definitely recommend Choice Warranty.

Fix ac unit. Same day service when it is 95 is super. Keep up good work.

I called on Friday, the contractor came out on Saturday. He didn't have the part to fix my washer but said he would call on Monday since it was the weekend. He called Monday like he said and my washer will be fixed today, Tuesday.

The technician was very friendly. He explained to me what he was going to do to fix my air conditioner. He checked and found the problem. He told me what it was and he fixed it. I am pleased with what he did. I am glad I have Choice Home Warranty. Now I have peace of mind.

As always.. My AC unit quits during a heat wave!! I filed a claim online and first thing Monday the client services contact called and assigned a tech.. The follow up was timely and she really treated my claim as if it were her own and she truly cared.

My garbage disposal was leaking and I filed a claim online and within 30 minutes had an appointment set up with a fantastic plumber who fit me in within the hour. My disposal was replaced on the same visit and within 3 hours from start to finish it was over. Painless and a great experience.

Choice was very quick to contact Homeland Heating and Air for me. Technician was a little backed up with appointments but still came to my house quickly.

Customer services gave me a contractor name and phone number. He came out the next day. My a/c was repaired and is working very well.

I called CHW. My oven was not working. The young lady who answered the phone was very polite and sent me a email with a service provider within the hour. I called the service provider and they sent someone out the next day. He replaced the part and I paid the service fee. Was easy as 1-2-3.

Do NOT get Choice Home Warranty! Please trust that I am not exaggerating by any stretch of the imagination. My AC started having issues working...which is a covered part of my warranty. Before I called my warranty company I thought maybe I would just take care of it. So, my husband and I paid $70 for an AC guy to come out and check things out. He comes out and he states he cannot fix the problem. There is a hole in the duct behind the AC unit in the air handler closet. He can't fix it because it is a health hazard. As that hole is large, he can fit his arm in it. It has since caused black mold to grow behind there! My family is getting sick and we now know why. He has recommended we get that cleaned first and then have the entire unit replaced and the ducts to rid of the black mold.

I called Choice about 2 different items at different times. Both times they were very nice and courteous. They dispatched the appropriate repair people and the repairs were completed in a timely manner. I am very pleased with the service and am very satisfied.

Thank you for the quick response and speedy fix of our A/C unit. It was a pleasant experience.

Everything went as expected. Very pleased with my Technician.

Every issue, concerning a dryer, a range and the air conditioner, were not handled, even though it was under the policy. After 5 months, I asked for a refund. No problem, except I paid 500. for 14 months and they only gave me 93. Never use these guys!!

This is our first time to use our Choice Home warranty & we were very pleased with the service we received! Our toilet had a leak & they could not locate a plumber so they told us we could get our own. We did & got someone out immediately. We paid him and I faxed in the bill for reimbursement & they even sent me an e-mail saying they received my fax & would be processing my reimbursement shortly. Thank you Choice Home Warranty!!

Very quick and professional response. Very good first time experience.

I am very pleased with your services. I have been totally satisfied with the services you have provided to me. I am a 70 years of age lady and feel very safe with the technicians that have provided services when they were needed. They have even been on holidays. I feel so secure knowing that I have a contract with you and can call 24/7.

I was impressed with the timely manner that they showed on responding to the call every service. They analyzed the problem and repaired my oven. The service was excellent. I would happily recommended the company. Thank you for the excellent service that I received.

We had a leak high in the attic and the leak also damaged the ceiling and broke off some of the roof Sheetrock. I could not find the leak because the whole pipe was wet since it was at an angle. Even though I had found the leak, there was still nothing I could have done about it since it required soldering of copper piping. They were friendly, fast, and knowledgeable. Thank you.

My service was done correctly the first time. A very nice gentleman. He did not try to sell more than was needed. I would use him again.

Family Heating and Air was on time. Very professional. We will request them again. The first company, Air Temperature Control never returned my! When I spoke with them, I was told he would need to check his schedule and get back with me, which they never did. CHW was very efficient and considerate in rescheduling with Family Heating & Air.

The person who I spoke to over the phone was very hard to understand. It took me several times to get the required information to him. The company did not call me to set up an appointment even after 24 hours. The service person was great.

STARTING ABOUT THE BEGINNING OF MAY I STARTED HAVING PROBLEMS WITH WITH MY CENTRAL AC UNIT. NOTIFIED CHOICE AND A CLAIM NUMBER AND TECHNICIAN WAS ASSIGNED. THE FIRST WAS FENIVS A/C. THE TECH CAME AND REPAIRED THE UNIT WITH A NEW FAN MOTOR. The unit stayed running for a period of time and started shutting down. Called back to notify that the unit was shutting off when it got hot on June 2, 2015. Another work order was issued to Best Services. The tech from Best Services did a service call and said there was a broken wire. I called back on June 11, 2015 with the same problem with A/C unit shutting off when hot and making a noise. The Tech said that it could possible be a Thermostat issue. I purchased a new Thermostat and installed it that day. That evening the unit was making the same noise and shutting off when it got hot.

On the hottest day of the year so far, both my upstairs and downstairs AC units went out. Late Sunday night, I reported the problems to Choice Home Warranty (CHW) and by the next morning (Monday), they had emailed the name of a service provider to call. Unfortunately, the local provider could not come to my home until Friday between 2 & 4 PM, so I told them I could not survive in a house of 100 degrees for that long, and I called CHW to tell them their "choice" was not acceptable. CHW was very prompt to correct the problem by sending me a Claim Reimbursement Form and allowing me to schedule through a service provider of my choice and then they would reimburse me according to their guidelines.

Choice was quickly responsive to my request for a plumbing contractor and I was able to arrange service without any problems.

**, the plumber assessed the problem and repaired it in a professional workman-like manner. He explained and did some extra things to make sure the problem would not re-occur. I was very satisfied with all who assisted in the procedure. Keep up the good work.

The 2nd repairman was great. The 1st one put in the incorrect parts.

This is the 2nd time we have used Choice Warranty and we are extremely pleased. Called in the morning and got same day service. Everyone we deal with was professional and pleasant. We will definitely recommend this company.

My refrigerator stopped working and someone was assigned to my work order, who did not show up but still CHW did anything and everything possible to fix the refrigerator issue.

Called CHW, was immediately assigned a number and told clearly what would happen next. Within 15 minutes, I had Anytime Plumbers assigned to my claim. They arrived within an hour and fixed the stoppage. Also explained what they were doing and why - very courteous and professional. A pleasant experience (given my hallway and rug were flooded). So glad we have CHW!!

Choice sent out an air conditioner and heating team from New Star and they took care of the problems and had my system up and running like new on their first visit in about an hour or two. I would recommend both Choice for the insurance and also New Star for any A/C and heating work any time. Very glad to have Choice for my home insurance.

Working with Choice Home Warranty was fast and easy. Our A/C unit was not working right. We called CHW and they did the leg work to schedule a service technician to come out and fix it the next day. Plus, they have the lowest service fee that I have seen.

To be honest I didn't get a response in the time frame they told me but once I did the repair personnel was very informed and helpful... Overall great service.

Claim on washing machine - Quickly responded and waiting now for response back on evaluation.

We were very impressed with the service we received from Just Cooling. He was fast, professional and informative.

My request for service on my refrigerator/freezer was handled quickly and efficiently. The contractor assigned to the problem was courteous and mindful of my dire situation in that I told him that I had just loaded the unit that morning with $100.00 worth of food. He had to go to an adjoining county to get the necessary part since it is an older unit, but he promised to return by 7:00 PM and make the repair and he was true to his word. Because of the quick response by CHW and the compassion of the technician, I didn't suffer any loss due to the downtime of the unit. Thanks so much!

I've had other warranties throughout my time as a homeowner, and CHOICE is by far the best! My AC recently went out; they had someone here early the next day (I called around 7:30 pm) and he was courteous, effective, and efficient. Everything was handled very professionally and expeditiously! Another satisfied customer!

My dishwasher in my rental property wasn't pumping out and we made a claim which was handled in a timely manner, and the company said it would take more to fix it than it was worth. So Choice claims dept said they would send us a check which was a fair amount and I plan to purchase a new dishwasher with that money. I am very satisfied.

Fridge went out. Called Choice Home Warranty and had tech out in about 3 days and fixed it.

Yes the service was quick... I will recommend this company to family and friends.

I called Choice Warranty to set up a second call (June 4th) about the A/C unit, still not functioning properly. Ok, on June 16th, I had to call them again...about same exact issue. This would have been the 3rd call. Choice Warranty assured me they would inform this same company to review the unit properly; therefore, in order to get the unit to function properly. Choice Warranty has excellent customer service, but some of the companies that are contracted are not as professional as the company they are contracted with. I appreciate the professionalism Choice Warranty always provides!

Our air conditioning went out. Very satisfied with service from CHW and the contractor they provided. My initial call was made late on a Sunday afternoon. The contractor called me on a Sunday and made the appointment for service. The contractor that was assigned to me was fantastic. Thank you so much Choice Home Warranty!

Air conditioner was not cooling. Apex Air Conditioner service was excellent. They were friendly and efficient.

Been with Choice Home Warranty several years. I speak with a human every time. Fast and highly qualified contractors have been used. Reasonable price also for great service.

I have used CHW twice now. The first time was for furnace repair and I'm very happy with the result. This second time was for A/C. It's not yet resolved, but it's heading in the right direction. So far 4 out of 5 stars.

The guy from Access Door did a great job replacing a garage door opener.

Could have not asked for a better customer service department. The response time was faster than I had expected.

We had a rapid response to our request for service. The plumber who came to the house that same day was very nice and very helpful. He didn't have the part he needed and, since this was a Friday, he was not able to finish the job till the following Monday. But he did a great job and, best of all, it was our first claim and cost us nothing. Not only would we recommend Choice Home Warranty, we already did to a friend unhappy with his current warranty company and he will probably be changing his coverage to Choice soon.

Microwave repair: Service rep called to notify when he was arriving. Arrived on time. Took two trips (due to having to order parts), but everything works now.

Called and plumber arrived next Monday as was a weekend and not emergency. Did work. Couple days same issue. Plumber return and no extra charge. It's now been a few months and no issues.

I have found Choice Home Warranty to be extremely responsive and very fair in their coverage. I've had dealings with other companies, and that experience has not been nearly as good. When you enter a claim, they respond - usually within a few hours. The contractors have all been pretty good, though one of them billed CHW/me for a part they did not install (I hope you guys chase them down). Let's be honest: they are not a charity and in the business to make money. But if you take care of your stuff (with regular maintenance), and it breaks down per the warranty terms, I have found CHW to be very fair on their repairs.

Took no time to get my air conditioner working. The company that they send was very fast and polite. Solved my problem fast. Best warranty service I ever had.

Very prompt response to an AC unit on the fritz. When it is summer in Alabama and you don't have air getting someone willing to come out and fix your problem the next day is almost unheard of. Tech was friendly and accommodating. Overall a good experience.

My washer machine broke on Wednesday 06/11/15. I called Choice home warranty, they set up a service call, I got someone working on my washer machine the next day. I really recommend choice home warranty to anybody, excellent result no issues at all. I give them an AAAAA+++++. Very happy...

My air conditioner was running but it was not cooling. I called Choice Home Warranty about 8:30 AM. TNT Heating and Air Conditioning came out about 4 PM and the repairman had it cooling in 30-40 minutes. I was pleased with the response from Choice Home Warranty and TNT Air Conditioning.

It took a week for the service company to come and fix it but they did a great job.

Service call for Air Conditioner - I was initially not happy because my claim was denied. However the manager I spoke to was very understanding and accommodating and explained the reason, then compromised and split the cost with me. I am extremely happy.

Excellent job. I'm very happy.

I was having a problem with 2 of my central a/c units. The tech was able to quickly locate the problem and fix it.

Severe leaking to floor in front of dishwasher. Replaced complete motor assembly.

Empire mechanical was prompt and very courteous. My only issue is they wanted to perform a leak check and they never got back to me whether or not you approved it. Has to be some reason unit was 3 pounds low especially since I had a pound of Freon put in during March along with a capacitor that I didn't make you pay for that repair.

Hello, I would like to say Choice Home Warranty thank you for the great service. I made one call to your company and the staff understood me well as I explain what was going on with my a/c unit. The same day I receive an email and a call from the company y'all provided to come out and repair the a/c unit. The company call me right away and set appointment the very next day. They came out and repaired the a/c unit to my house and working wonderful. I'm very happy and pleased with the company. I will recommend Choice Home Warranty to my family and friends.

If this is published on CHW website I will be surprised. I had American Home Shield and was wowed to Choice because of the low pricing of the plan and $45 home visit cost. The first time I used them one of my air conditioners went out. We are in Arizona, at 110 degrees today. They sent out a local company. The guy was courteous and nice. The result was I had a broken fan blade and it caused the motor to fail. So Choice will NOT PAY for what they call secondary damage. So the Fan can be fixed but not the $400 motor. I feel like a fool. But the home office insists their contract of which I never got a copy states secondary damages not covered.

Very good customer service. Every time I call they were very nice and understand my needs. I have 5 policy with them. I am glad that I select good company. Everybody they are very knowledgeable and knows their job. My ac problem was solved very much satisfaction.

Prompt and great service. Went right to the problem the service man.

Good service. Always fair.

I was able to log a case and quickly get an AC tech on the phone. They came out the next day and quickly resolved the issue. It only cost me a bottle of water and my service fee. Great job!

VERY pleased with the service. First contractor could not come for a week. When I called you back, you had RECO call & they came same day. The contractor that came was ** from RECO and he was AWESOME!!!! Would recommend him and you to anyone.

After submitting repair request online, in couple of hours I got email with technician contact information. I called and scheduled the service for next day. Technician showed up on time and performed the repair without any issues. This was my first service request and it was great experience.

The service was excellent. I filed a claim online and within 30 minutes I was contacted with the information regarding the company that was going to do my repair. They came right out first thing the next day. The technician did an excellent job. Customer service was excellent. He had us up and running in no time.

I called in with my claim and requested a customer service representative and was put on hold for several minutes until a representative was available. At that time my claim was quickly processed and claim numbers given. Very efficient, professional, friendly, patient in answering all my questions and concerns. After hanging up I received the information about the plumber and phone number to call, and set the appointment for service. Everything went as planned, and extremely satisfied!