Choice Home Warranty Reviews

The problem with the garage door was the first job done to the house. I really appreciated what they've done since, even if they could not contact me, I have property management though to take care of it on my behalf. They did the job well. Technicians are quick to respond. My tenants have no complaints about them. I'm so lucky I was able to find Choice Home Warranty to take care of the problems, since we are about 300 miles away from that location. I'm glad I have peace of mind and signed up with them for 3 years.

Great customer service experience. The claims process was easy, customer service was very responsive. I made the claim on the weekend, late at night, but got a customer service rep on the phone right away. The vendor was able to get out to the house on Monday. Repair was made on the spot.

Technician was there in 48 hours and the disposal was returned to working order in no time. Very pleased with the service we received and the courtesy and professionalism of the technician. I would definitely recommend CHW to my family and friends!

Washer was leaking and not draining. Worker found what was wrong and fixed it. Very nice man. His name was Mike from All Pro Carolina. Would recommend them to anyone. Thanks.

They took my claim in the middle of the night and had the process started immediately. We are very satisfied with the customer service.

I called Choice on Sunday and within an hour my claim was forwarded to a vendor. The vendor immediately contacted me to determine if my problem was urgent and promised to get someone out on Monday. The vendor was professional and knew what he was doing. It was a good feeling to know that service was available even on a weekend. Thank you Choice.

We have had the policy for a while only to find out that all rust/corrosion/mildew... is excluded for AC systems. It's one of the major systems, and yes fluids travel through it, so all of the above are likely conditions if it's not new. Then it's bound by a binding Mediation policy. All around a poor deal, look elsewhere.

The technician was professional, and did not stop until the heating problem was fixed. Choice Home Warranty took charge of setting up the appointments and followed through to make sure we were satisfied. Excellent service.

Garage Door Opener - Quick service, no hassle!!! Love it!!!

Replace failed controller on Bradford-White Water Heater. Mac's Heating & Cooling, Egg Harbor Township, NJ. Communications excellent! Kept us informed on all activities. Competent and organized. Superb work habits. Left the laundry room as he found it: neat and tidy. Could not have done better!

I had called in a repair request because my heating system which is a boiler would not stay lit. The CHW staff was friendly and assigned a technician to my request immediately. Due to the high volume of jobs, the technician assigned was unable to service my unit that same day. As a result, I then had to call CHW and request different companies. The only company that could come the same day did not contract through CHW. As a result, I was pleased to be informed that I could use any contractor of my choice and just submit a request for reimbursement.

Leak in shower. Our call was answered promptly, and we received a callback and an email with an assigned company in a very short time. The company did an excellent job in a timely manner. We were very satisfied with the response to our problem.

Choice responded immediately. A repairman came at a convenient time. Very satisfied.

This was the first time I needed a repair and the experience was excellent. The rep at CHW was well trained and quickly took all the information and provided me with a claim number. The plumbing company was prompt in their response and the person I spoke to, Angela, sent Amos who was able to arrive earlier than estimated and made the required repair without issue. From my initial call to CHW to the problem being corrected was less than 3 hours. It appears that CHW selects great companies to service their customers.

My dryer didn't heat up. I put in a claim with CHW. Two days later a serviceman was in my house and fixed it. Unfortunately two weeks later my dryer broke again. Same thing...same man came back to my house. He was very professional. Made sure not to just fix what was wrong, but replace a part. I wasn't so pleased I had to pay another $60 but I understood. CHW works fast to put in a claim and checked in with calls and emails to make sure everything was taken care of to my satisfaction.

I called Choice Home Warranty. I had a water back-up problem. My renters have 4 kids and could not use toilet or shower or run washer. I paid 1200 dollars for 3-year contract but when they found me a plumber to call they said it would be 4 days before it would be fixed. So I called my own plumber to fix the problem. This is the 2nd time I have had problems with their service, so I tried to cancel my agreement they said I could not. Worst home warranty I have dealt with. Would never use them again.

They were very prompt at first and the company that came was very professional. We are still waiting for the part, so will have to let you know on whether or not it will get fixed. Disappointed that they did not have what was needed to fix right away.

I called Choice and within 1 hour someone had contacted me and within 4 hours they were at my door. The people they sent were very professional. It could not have been any better service. Thanks Choice.

I used my garbage disposal and found the water rising in both sinks, and then also leaking under the sink into the cabinet! Of course it was a Sunday, so when I called Choice Warranty, my first time using the service, they told me I wouldn't hear from anyone for a day or two! Seeing as I couldn't use my kitchen sinks, I was not happy about it, but then first thing Monday morning, the service company called and arranged to come out that afternoon.

I always received a quick response and contractors were helpful and friendly.

This was my first claim. We had been years with another warranty company and expected very little cooperation. The wait time on hold for a representative was less than 2 minutes. This person was professional and helpful. The contractor recommended was prompt, courteous and had a same day fix even though they had to buy a part. Very impressive.

Great plumber. Came within 24 hours and fixed everything. Even put in a new garbage disposal. Friendly, honest guy, also worked quick and cleaned up after each fix! So happy with this home warranty!! I feel safe and that they care no matter what happens.

Very professional and your help was very good - kept looking until you found somebody. Very good job from both.

This was our first claim with Choice Home Warranty. The woman that I spoke to was very professional, efficient and caring. I had a small flood from my washing machine and was quite stressed out. She assured me that someone would be in touch soon and this was a Friday afternoon. Bear Services called me minutes later and their service person was there the next morning. James was terrific also... highly professional, courteous and knowledgeable. Everything was fixed and he was there and gone within an hour. I was and am, very grateful and very pleased with our first experience. Thank you Choice Home Warranty!

Excellent service. I called in my claim and had a technician calling me to come out within the hour. We scheduled it for the next morning, and he was courteous and on time. He was able to repair the issue quickly, and gave me his card just in case there were any more similar issues. I had never used the Home Warranty before, but Choice continues to prove why they are a perfect partner for my home. Look forward to continuing our relationship as long as I own a home. You get an immediate return on investment with the first issue.

Furnace wouldn't turn on... I called in the morning and it was fixed by 5 pm! Always quick and great service!

Liked the technician. The payment for oven was fair since the parts are no longer available.

This is the best, most practical thing we've ever purchased for our house. It's only a question of time until something in the house will quit working. Every time we have needed service one phone call to Choice Home Warranty has promptly taken care of it.

Mr. ** came out promptly, went right to work and fixed the problem. I would definitely recommend him to my friends and would call him again if the need should arise. Thank you Choice!

My heater stopped working. Never had this happen before. Called to get a repair. They sent someone out right away from Palm Bay Air and Heat. Palm Bay A and H were professional and fixed my heater! They were wonderful. Choice Home Warranty called me to tell me that they were not covering it! My first and only repair! They refused to pay it! They said it wasn't covered because it was past wear and tear of the appliance! They were rude! They did not care about the fact that they agreed to give me a policy with the current condition of my products in my home. I cancelled my policy. They refused to refund anything I had paid and did not care at all!!! The worst company ever! They will steal your money!

I had my electric dryer heating element go bad. I called CHW and got the ball rolling to get the dryer fixed. They put me in contact with a company and it was fixed in 3 days. Everyone that I came in contact with was very good at their job.

The technician was the right guy for the job. He investigated the lack of proper heat from the specific heat pump. After replacing the faulty capacitor, heat began entering the house immediately. Would recommend this home warranty service to anyone.

Awesome company... fast and reliable.

They only offer you cost for parts that cannot be obtained and insist the appliance can be fixed - even though they cannot get the parts! Ask for their registered agent before buying in your state - so you have it if you need to file in small claims! I'll have to file in court and mail them the papers in NJ since they don't even have registered agents. (I have called and emailed about 6 times to get this, they think this is a game and reply to my emails with "hello" only.) I'll get a default and I'll probably have to do interrogatories etc to collect. They will be in contempt since I expect they won't show... Luckily I know how to do all of this. If you don't - stay away from this company! I have all of the correspondence if anyone is interested in seeing how incompetent they are.

Main line in the basement was backed up causing the shower to overflow when washing and using toilet. Called service rep, gave my info to the plumber. They called me back the same day which was a Sunday and they were able to come out the next day. So now I can wash and go back to my normal use of plumbing in my house.

Service was prompt and communication was tight and respectful. Technician Calvin ** clearly was very qualified, a real gentleman. Choice Home Warranty accepted a net-zero alternative financial solution that served both them and myself better in the long-term regarding repair vs. replacement. "Choice" was the key word in the conversation and I have to say that, with minimal encouragement and solid explanation and reasoning shared with management, "choice" was provided by their company. A good first experience with Choice Home Warranty. Yes, I would recommend to a friend.

This was my first claim and the issue was handled and my garage was fixed within a week. I recommend home buyers to get this warranty coverage.

My microwave oven is built inside a double oven range that just quit working. The ovens both worked but the micro would not come on. I called Choice mid morning to make an appointment to have someone to come look at it. I could not believe it but a repairman came out that day and my microwave was working that same evening. I am so happy with my first experience with Choice Home Warranty!!

I am very happy to have Choice warranty. It has helped me deal with the unexpected problems I have had to face as a new homeowner. The service people have come, fixed the problems and go. No issues at all. I am very happy and fully would recommend to purchased this insurance.

Very good experience with Choice Home Warranty. I have problem with my dishwasher. Water not drain. Next day morning I call. Within 15 minute they send me plumber contact number. I talk to plumber and set appointment same day. I call, he check my pump and motor need to replace and it's old machine to spend too much. They offer me $200. I accept the offer and it's done same day. Very good job. Handle very quick.

My water heater was leaking and it stopped working. CHW quickly dispatched Grossers Mechanical. They worked with Choice Home Warranty, diagnosed the heater as needing replacement and had it fixed the next day. Other than some upgrade and code violation issues it went very well and saved me a couple of hundred dollars. Thanks to CHW and Grossers.

Choice Home Warranty is top notch. I had three appliances fail back to back to back. Choice never batted an eye or second guessed me. They have made every issue right by repairing or cashing out on the appliances. Eight stars would be more appropriate. Thank you.

CHW had put us in touch with Just Better Air Conditioning. Rolland, the tech rep that came out diagnosed the problem quickly. He had the parts available to repair the system in his truck. Within a matter of minutes the air conditioner was repaired. He then ran additional tests to ensure that the problem was truly fixed.

When I claimed the disposal repair, the Choice assigned the technician right away and a few hours later, the technician called me and scheduled an appointment. The whole process goes smoothly and respond quickly. The service is very professional and nice. The technician is very nice and skillful. I am very satisfied for the whole job!

I needed a clog in the lines to my septic tank cleaned out. Since Choice Home Warranty did not have someone they could recommend for this service, I was able to choose my own service provider. Choice immediately e-mailed me the necessary form for reimbursement. The service was provided quickly, and I had no problem completing the form for reimbursement. I have been told that my reimbursement will be issued soon. Assuming that this happens, this was a great resolution.

Dishwasher had a problem - Choice ended up replacing it. Washer had a problem - Choice sending check to replace it. Pipes under kitchen sink leaked - sent plumber finally agreed to fix it. Results were fine but experience and process was different than I expected.

Excellent service, fast and good!

The service man was excellent and found the problem quickly, and had the part and repaired it. It happened to be a cold day in Florida when this happened with the garage door breaking. I was completely satisfied with his work.

Filed a claim because our ceiling fans all stopped working the same day. Filed my claim online and was amazed at how fast it was processed and assigned to an electrician in my area. The electrician called me within 1 hour of me filing claim (on a Saturday), and the electrician was here on Monday to fix the problem. Amazingly easy process! I've had home warranties before but never had such a pain-free experience. Only complaint that I had is that I had 3 ceiling fans that stopped working, and only 2 fans were covered in the claim.

It's good to know I don't have to worry about expensive repairs to my house. I live on a tight budget and this help me worry less about having to pay for a large unexpected bill.

Garbage disposal stopped working. I was very pleased with the technician. He was on time. Did a great job.

Fridge not working. My policy did not take effect and the manager took very good care of me. They sent out a repairman to look at it at the member's price and when it wasn't able to be fixed at a reasonable cost they compensated me and went above and beyond.

I'm very pleased with the Choice Home Warranty service. Very professional and also prompt. Ron the service guy also professional and knowledgeable.

Choice sent out ELL Electric for my plumbing repairs. He was friendly, fair and easy to do business with. I would refer him to anyone.

Choice Home Warranty is truly a superior company. We have had two other big name home warranty providers in the past and we were far from satisfied. Our most recent claim was filed in under five minutes and a repairman was at our home within six hours of filing the claim. Choice Home Warranty has a commitment to quality customer service that is hard to find these days. Keep up the great work CHW!

Service provider was on time, fixed the problem, and was very professional.

I was having issue with my washing machine not completing the wash cycle and placed a request for service online. It was easy and within 15 minutes I got a email and phone call from CHOICE with the service company's information. I had an appointment scheduled for the next day and they arrived on time. Unfortunately my washer was not able to be fixed so they replaced it. Great customer service...

We recently noticed our dishes were coming out of the dishwasher exactly as they were going in, so we gave Choice a call and told them about the issue. They quickly sent a service technician to our house who was polite, professional, and knowledgeable. He found our problem, ordered the necessary parts, and had our dishwasher back up and running within a few days. Thank you Choice for the quick and awesome service!

The door was not totally covered under the warranty. My husband fix it instead and the warranty went half on the bill. Thank you.

The indoor fan would keep running 24 hours/day. We called Choice Home Warranty and we were assigned a technician. They came out the next day and ordered a new thermostat and other electronic equipment. The indoor fan now works correctly.

After several interactions I have discovered that their technicians are the least reputable in a given area. Some want payment up front then never show up and others refuse to communicate when an issue arises. The company (Choice) says read your policy, "We are not responsible for the conduct of the technicians we hire".

We purchased a Choice Home Warranty when we purchased some ranch property with living quarters. We contacted Choice about a HVAC issue and after the repair person's inspection were told it wasn't covered because it was a pre-existing problem. They explained what they heard me say about the "last time the HVAC was working" and I explained that there was a misunderstanding (as the answer I gave was the last time the HVAC was INSPECTED, not last time it was working). They did the right thing and covered the claim fully. I was impressed and trust they'll live up to the high standards I expect and that they've exhibited to-date.

When I called, my call was answered right away. The rep. was very helpful and set me up with a plumber. I received the recorded call giving me the name and ph. # of plumber. He scheduled for 2 days out but then called and was able to come the next day. Was very happy with my experience and recommend this Choice Home Warranty Company.

Hi there. It was great, friendly, fast. Wonderful. Thanks.

The person I talked to on the phone was very nice and within 2 hours a serviceman was at our house and fixed our problem.

My refrigerator was not working. I called Choice, they had someone call me same day. The next day, they had it fixed. Could not have asked for anything better.

It is so helpful to have an encyclopedia of qualified repairmen at my fingertips within 24 hours. All for just the price of the service call. It takes so much of the pressure to research good providers and obtain estimates for repairs, and instead, I can just focus on actually getting the repair completed faster. Do take note of the exclusions to the coverage – not everything is covered! The things that it does cover, though, do help decrease the overall cost of home repairs and are worth the investment in the warranty. I only wish that we had had it sooner as it would've saved us over $1000 in refrigerator repairs/replacement alone!

Shortly after I called CW with my issue, the plumber called and came by. He fixed my problem immediately. I think CW is the best recommendation I ever had from my real estate agent and I tell everyone about CW and how responsive and compassionate you people are. I love your service and I sleep better at night knowing you are there to help. I am widowed and you are very necessary to my peace of mind. Thanks for all you do!

Lodged two claims at the same time for my rental unit... Automated response on contractor assigned, received within minutes. Got a call from the contractors shortly within hours asking for convenient time. Technicians showed up on time and behaved professionally; Payment of deductible via credit card over phone was accepted. Both the technicians went above and beyond to protect my credit card information from my tenant by calling me from their vehicles. Simply love it... Only challenge: the online account center portal does not show up my responses even though I received confirmation that they have been received and posted. If account center is made truly interactive with chat features, it will add significant value.

My microwave kicked the bucket after 12 years of service. I got a call back the very next morning and a repairman came out by lunch time. That is quick as I switched from another company that never came that quickly. Due to the age and cost to repair they are sending me a check to buy a new appliance. I am pleased with their decision and they were fair in their price offer. I am so happy and pleased with my first experience with CHOICE WARRANTY.

I have been approached by a Choice Home Warranty (CHV) representative on July 28, 2014 to purchase a policy covering any repairs in my house for 3 years. Through his promises about the coverage I had been convinced to purchase the policy. On the same day I purchased the policy for $1050.00. (Policy # **). On Jan. 5, 2016 the front left side of my electric range sparked under the glass top in a way that I could clearly see it. It is important to mention that the same front left burner was repaired once by CHW serviceman 14 months ago. I called CHW immediately and filed a request for repair again (claim # **).

Totally satisfied with Choice Home Warranty. I switched over from another well known warranty company because of poor service, and glad I did. Choice should be your choice for a home warranty company!

The technician was very professional and thorough.

Hoyt Appliance Repair came to do my dishwasher and drier and did an excellent job.

I called CHW one day and a technician showed up the next morning and he was even early which worked out good as my daughter had an unscheduled doctor's appointment. The tech quickly diagnosed the problem and I was contacted later in the day by CHW with a very fair cash settlement because parts were no longer available for my dryer. I have been with CHW for several years and this was my first claim.

So far we have only had to use CHW once but the whole transactions went really smooth. The HVAC company that came to our house was a very reputable company and since we have hired them for upgrades in our home. So far, so good.

Excellence service, very professional.

The company that I was recommended to Lafayette, had vehicle trouble and took a while to get to the promise to fix my stove. Just not very pleased with Lafayette support.

I have attempted to contact CHW since November and have yet to get a response to an email or letter that I've written to them since we bought the house except during the "grace period" when they told us they didn't cover anything for 30 days after we bought the house. They suck!

Our experience with Choice Home Warranty to date has been excellent. We transferred our service to our new home a few months ago. When we called to report our cooktop was not working, the rep took our info within a few minutes. We received a call from a service provider an hour or so later. The repairman was professional and explained everything going on. Everything about the claim was fast, easy, and as promised.

I have had many warranty companies over the last 20 or so years. I moved to a very very small town and was worried about getting service when needed and had never heard of Choice Home Warranty Co before. My thermostat went out on my electric hot water heater (never had one of those either). I called in and had hot water by 2pm the same day! They brought a plumber in from another town and it was so fast! No other warranty company has ever performed service the same day! I am not worried anymore about the company or the warranty service in this small town. Thank you Choice Home Warranty!

Choice representative was very friendly and filed my claim during my call, the local vendor was assigned and contacted on my behalf and the next day after scheduling the appointment the technician came to my home and quickly assessed the repair need and replaced the failed equipment. This is how I hoped this scenario would play out when I decided to sign up for the warranty service last year and I was very happy at the way my issue was handled - promptly, professionally, and thoroughly.

Our service technician - Earl ** with contractor Reggie the Plumber, was very professional and knowledgeable. He realized right away that the disposal was jammed and had the issue resolved within 10 minutes!! I was extremely satisfied with this contractor and with CHW!! Thanks for an awesome experience.

We called about a leaky kitchen disposal. Choice Home Warranty has extremely friendly, competent agents. Buckner Plumbing sent Wes to solve our problem. He was very professional and did fast work. We highly recommend Choice Home Warranty to friends and family!

The local plumbing came out today and replaced the garbage disposal and they also cleaned out the drains in the master bath that have been clogging up. Total cost was the $45 deductible for everything. I would like to refer the Choice Home warranty to my friends.

I sent a claim through the internet on 2/7/16 to Choice Home Warranty. I got a reply on Monday 2/8/16 with a phone number and name of company. I called them on Monday and set up an appointment for 2/10/16 the quickest one. They have to order a part so I am waiting for them to call me when it arrives so I can get my microwave fixed. This is my first claim and I am pleased with Choice Home Warranty.

Very fast, friendly service. I like the option of being able to request services online. That's about all I can say. I can't say anything bad about this company! The only downside I can think of is that I work 12 hours days.

Had a great experience with CHW folks assigning technician ASAP. Once the issue was repeated, they waived off the fee for me to pay since it was addressing the same issue. Good customer service. Thanks CHW!

Have had the service for many years and anytime it has been used we have always had a good experience.

I signed up with Choice Home Warranty today. I had Landmark Home Warranty which the sellers transferred to me when I bought the house last year. I decided to change and go with my own selection of a home warranty company. I spent almost all day online going through dozens of home warranty companies and was strongly leaning towards Old Republic Home warranty. I called them up and the customer service rep I talked to was not that helpful, rushed me and told me to get all the information I needed on the website... That is when I went to Choice Home Warranty website, I typed in my telephone # and clicked continue, while I was being directed to the next page, my phone rang and it was Choice Home Warranty!

Impressive with your service who's helpful and handle for fix them correct. The pool guy was very helpful and friendly. It look much better than before. Old PVC got leaks.

I am a home owner that had a furnace problem, the house was very cold. I called on a Friday, they couldn't come out until Monday. If they did the work on a weekend I would had to pay for the overtime so I agreed to wait till Monday. They did a great job.

Toilet kept running, they replaced it.

Shawn of Appliance Medic came here 2/10/16 to fix our heating unit. He was punctual, courteous and knowledgeable. Found the problem immediately and fixed it. We were grateful for prompt, efficient service from Choice and Appliance Medic as it was very cold.

So far I am very unhappy with Choice Home Warranty and do not want to use Choice as my warranty company. I contacted the company multiple times 2/9 and 2/10 trying to add on coverage a.k.a. give more money and was not assisted at all. Now that we closed 2/10 at 4 pm, it is too late. Furthermore I tired today over the phone just to be passed along with long wait holds. I cannot even imagine what it would be like trying to submit a claim. Please let me know the process I have to go through in order to cancel.

Technician from Just Cooling was very respectful of my time, provided excellent feedback and got the system up and running quickly. He completed the work and followed up on two occasions to make sure the system was functioning correctly. Great customer experience.

I made the call late at night and was answered within a reasonable time. They told me they would have a tech call me and that happened the next day. They came out and checked my refrigerator out and showed me what was wrong and told me it would take 7 to 10 days for the part as they had to order it. We discussed what I could do to keep my food cold in the refrigerator. Thank you so much for being there.

My tenants called with a heating issue and I called CHW, and they had a technician calling my tenant the next day to set up an appt. My tenant said they were very thorough and respectful. Job well done.

My water heater broke. One phone call and it was taken care of. Great job.

The door has been repaired and I am happy!

Contacted Choice about problem with the fan motor in my heat pump. I was running on emergency heat and we had an approaching snow storm. Choice contacted Epic Heating and Air and a repairman came out the next working day. He diagnosed the problem and sent a technician out the following day with a replacement fan motor. The system is working fine and we are held up here because of the snow, but we have heat. I am a real estate agent and I just purchased a policy for a closing I have next week. I switched it from the company mentioned in the contract. Choice Warranty has better coverage for the money.

These guys are great, fastest service I have ever received from a home warranty company. I would recommend them to anyone looking for a home warranty service.

Choice Warranty had a technician contact me within 24 hours of my claim. The technician was able to schedule me an appointment the very next day. He was professional and knowledgeable.

The men that came out were very knowledgeable about this service. They were well mannered. They checked out problem then decided how to fix it which they did in timely manner. Used this company before. Well pleased.

A wonderful technician from Proton Heating and Cooling. He kept time and did a very good job. Thank you.

Scheduling repair was straightforward and happened in a timely manner. Contractor was unable to repair item. I contacted Choice about the incident that left my problem unresolved and they were willing to compensate me for the trouble and subsequent proper repair. I thought this was an excellent resolution.

Plumbing problems (2). Service provider was here the next day and promptly fixed both of my problems... outstanding!!!

Called in for repair of gas stove. Technician was out within 24 hours. Excellent service. Part was ordered and received within a few days.

Reported the refrigerator as faulty. Three days later the technician arrived and claimed he did not have the tools to perform the repair. Two days later I was called by Choice to say that the refrigerator would be replaced as the technician recommended this. Paid the money and was told that it would be replaced 3 to 5 days from then. (27 Jan) I am still waiting for this replacement refrigerator many calls later. The blame is always sent to the supplier who I am told is Home Depot. Not acceptable.

Technicians are unprofessional and rude. Needed plumbing services and had to go out of network because the two technicians that were assigned did not return the claim call. One was rude and would not take my number. The other tech took two days. I called to cancelled my contract and the sales rep was very rude and disrespectful. Very poor customer service.

Excellent service, diagnosed problem quickly. Very courteous.

My appliances are much loved classics from the '80s. I was afraid they were too old to be fixed but now they are working as good as new. Thanks so much!!

Quick and easy. Unlike other companies try to find reasons to not pay

CHW provides excellent service and they follow up to make sure that service has been provided and things are taken care of. Also they send excellent personnel to resolve the repair the issues who can speak English. I am very happy with CHW services and would recommend to my friends and family members.

The service provided by the contractor was excellent. Due to a house construction idiosyncrasy, the contractor had to request special permission to 'snake' the drain from the roof. Approval was granted and within minutes the drain was clear. Thanks for the extra effort to resolve problem with superb efficiency.

Setting up the appointment was painless. The repair was approved and performed within 1 hour of diagnostics.

Service and response time exceeded my expectations. My microwave could not be fixed and the settlement was better than I thought. The only negative is the processing time of 30 days to receive the money.

I called for a plumbing issue and had an appointment scheduled with the plumber within 2 hours for arrival the next morning. The problem was resolved quickly and professionally.

When we placed our claim for washer repair, Choice Home responded within the time we had been told, and the Service company, Lightnbolt Appliance responded almost immediately to set up an appointment time for the service technician to come. The service tech, Boyd, was timely, courteous, and efficient. He made some adjustments so that we could use the machine until he could secure the part to repair it. When the part came in, we were called and appointment scheduled. Again, Boyd was timely and efficient and very courteous. We are extremely pleased with this experience with Choice Home.

The technician was very good. He explained everything he was doing and he gave really good tips regarding the maintenance regarding my washing machine. He was very knowledgeable and I appreciate him taking the time out to explain things I had no clue about.

Service was fantastic from the time I placed the call until the service repair was complete. The techs that came to my house were very professional and courteous and completed the job quickly. I was extremely happy with the service as always. There was even a follow-up call to make sure everything was taken care of in a timely manner.

Repair - Service was fast and great.

Let me just say, I wish every experience was this easy. My fridge was not cooling properly. I called Choice, they set me up with Certified Appliances. The technicians were going to come out the same day, but I had to work, so they came out early the next day. They replaced a part, and everything's good! Thank you.

I was very pleased with CHW. Their response time was immediate. I was assigned a company within a few hours of my service request. The company was available the same day of my service request. The work gave excellent customer service. He was thorough and knowledgeable. He answered all my questions. I would recommend CHW to friends and family.

Fast response. Repairmen were proficient and thorough.

The supervisor I spoke with was kind and more than willing to listen to me and my concerns. The concerns stemmed from a misunderstanding on the part of the representative I spoke with first. It is all cleared up now, and I believe I chose the right company to insure my home appliances.

The Aesthetic Repairs, Bryce ** had to order a part to fix the washer... after the part, the job was completed. It didn't take Choice Home Warranty long to get the job done!!! I will recommend you to my family and friends.

The company you chose to come out to our home was first class. They were extremely educated on how everything works on our pool and equipment. There happened to be NO leak therefore we only owed our $45.00 service fee. But we liked Chris so much we ended up hiring him. Tuesday he started to take care of our pool on a weekly basis and this is what he found: He stated, "the filter element needs replaced. This needs to happen asap. I can either provide one for you between $89.99-$99.99. I will have to get a price from my supplier, or you can order it from Amazon and have it shipped to my house."

I was very pleased with the service that was provided. The technician was patient and explained everything to keep me informed. I really appreciated it. I would definitely recommend this service to others.

I had two consecutive urgent issues with the heating in a home we are renting out, and Choice promptly sent a technician who quickly diagnosed and fixed the problems, for only the $45 fee. I was pleasantly surprised at how smoothly this went both times. Thanks!

Called on a Saturday afternoon because the fan in my heater was running non-stop even when the heater was not on. I spoke to a Customer Service Rep, she asked 3 basic questions and within 5 minutes she gave me the name of the company that would be calling me for repairs, the phone # and business location. She also let me know that if I did not hear from them within an hour, then I could reach out to them myself. The CSR was very nice, attentive and explained the process thoroughly, since this was my first calling in claim with Choice Warranty, I really appreciated it.

This is the second claim I've had with Choice. Both times Choice responded immediately after I contacted them. Also, both service calls were completed immediately. I'm so excited to find a business that operates the way business should be done. I was with another home warranty company for 10+ years. With them I had to practically beg to get service. One issue too almost a year to repair a toilet. The best thing I've ever done was to switch to Choice! Hallelujah!

I greatly appreciated the prompt attention that was given to my issue. My clothing dryer would not power on. I made my claim online with Choice HW and was immediately sent a response via email, followed by a telephone call from the local contractor who would assist me. The contractor was at my home in just a couple of hours and repaired my issue. Thank you.

This company is a complete scam. Creative and deceptive. I have NEVER been treated so rudely in my life. Everyone was nice when the claim was opened. Just after it was a debate every day. Just to let everyone know, they left one of their policy own holders in 7 degrees with no heat for more than a week. First time writing a review ever in my life. I just took the time to give everyone a heads up to just turn and walk away from this horrible company.

CHW did a very good job handling my dishwasher issue. I called and there was a service tech that afternoon! They ordered the part needed and this issue will be done in a few days. I had left CHW for awhile because I thought I could not afford it. I now know, l can not afford not to have it!

The plumbers recommended by you - Atlantic Drinking Water Systems - Joel ** and his daughter, also a plumber, arrived at the appointed time. They examined the waste disposal in my kitchen sink and after working on it for a few minutes, they had it working again. It had been dead for over two months! The plumbers were very patient and concerned about the problem and very happy that they were able to fix it so quickly and easily. I could not be more impressed than I am with these two plumbers and would be happy to recommend them to everyone. So thank you to Choice Home Warranty. I am very glad to have a contract with you.

I would highly recommend Choice Home Warranty to all my friends, family, real estate agent & strangers! Never did I imagine I would need them so soon after purchasing our policy. They were on the ball with getting someone out as soon as possible and solving the problem. Our biggest fear of purchasing a home warranty was the negative feedback from friends who had a home warranty and had headaches with getting people out to do the job correct. So needless-to-say when I had to call them I was a bit worried with how it would turn out. Well they did an excellent job and so far so good.

Choice was quick to get a service person to check my heating unit. The repairman was very courteous and completed the repair in a short time. The unit worked fine afterwards. Choice and the repair person did an excellent job.

Air Conditioner problem - Not operating properly, resolved. Very pleased with Choice and Bennett & Sons solving the problem.

Great Service! Called and got immediate calls and emails. Plumber was great, used booties to prevent dirt in house, and installed new disposal. GREAT JOB!

The technician was very respectful and explained what he was doing before he did it.

My water heater stopped working. The pilot light would not stay lit. I submitted a claim and was assigned a technician. I had to call the technician myself to schedule an appointment. After scheduling a day and time, the technician came out and diagnosed the issue. He sent the information to Choice and they denied the claim, stating since the water heater was still under the manufacture's warranty, they would not be able to cover the claim. So, I had to call Whirlpool to get the part myself. So once I received the part, I contact Choice again for them to send someone out to put the part on, (mind you have been without HOT water) and was informed they would not cover that as well. WHAT AM I PAYING MONTHLY FOR? I am beyond annoyed at the whole process that I am taking my business elsewhere.

This was our first time using our new warranty program. We were leery to say the least having never had a program like this... It was so painless. I called in and was connected in less than a minute. The whole thing was done in less than 3 minutes. The technician called back in 10 minutes and within less than 24 hours, the heat pump was fixed and running again. We were VERY impressed!!! It was a great experience.

The 2 techs were very nice, pleasant and professional. A/C Tech Services, LLC. Quick resolution to problem. Very happy with service call.

This guy was very polite and professional looking. I have this door worked on before and no one else has been able to fix the problem. He did a great job and I felt very comfortable with him at my house. I would call him again and would recommend his service.

Replaced the garbage disposal. Very timely appointment. Friendly serviceman. Introduced himself with an identification card.

Big Box Plumbing did a timely and excellent job repairing my Hot Water Heater. Very friendly and cleaned up after he was done. Offered his phone number if any problems continued. Thank you.

From the moment I contacted CHW I was helped quickly and efficiently. The technician arrived 2 days later. My appliance was judged to not be repairable and I received a call from CHW to let me know that I would be receiving a check within 30 days. Although this is not the outcome I would have chosen, I understand the CHW position. Thank you.

At first, the wrong repair person was sent out but after the information got into the right hands, a technician was sent out and the repairs were done within 20 minutes. My oven works perfectly and I am a happy camper!! I have told a lot of my friends about Choice Home Warranty and a couple of them are getting the service. I'm glad I listened to my friend's recommendation. Before, I had warranty service with another company charging $300+ for just one appliance. Paying $58 for ALL my appliances plus my coverage for my hot tub can't be beat!!

My heating unit started making a horrible noise. As soon as I heard it I turned it off (with evenings in the 20s and 30s) and called in a claim. The repair company called the next day, but couldn't come out for almost 2 weeks so I went without heat. I emailed Choice in the claims area, asking for another company that could come out sooner as I had 2 kids who were cold, and I received no response.