Brita Reviews

I just called Brita customer service. I just got a Brita pitcher with included filter. I set it up per the instructions. The water tasted great for the first two days, but now the last few it has tasted sweet. The guy I called said they had never had a customer complain about it being sweet after a few days. I just thought I would put this out there and see if anyone else has experienced this. The Brita guy couldn't even give me an answer as to whether I should drink it or not. I'm thinking the taste is due to a growth inside the filter or pitcher. I don't understand how else the taste would change like that. They are sending me a free new filter in the mail, so we'll see.

Bought this Brita "classic" pitcher about 3 months ago. Wish I had read these reviews first. So many complaints about exactly what happened to me. And these same types of complaints were being written at least a year ago! The pitcher is leaking from the bottom - after 3 months! Its Model #: OB50/OB03 but I think the problem happens with most models. Will go buy a different brand. I thought Brita had a good reputation. Boy - not anymore they don't! I sent a complaint to them but they make you include the model number and all kind of other numbers. The model number is on the BOTTOM of the pitcher. Kind of hard to see if it's filled with water. Don't buy Brita pitchers!!

Brita is a waste of money. You will be doing more harm to yourself, family and friends. Brita does not clean or filter tap water and mine was growing a greyish white murky film after I stopped using it for about a month. Gross??? Do not waste $30 on that **.

We have used Brita pitcher filters for over a year. After changing the filters less than 3 weeks ago we noticed the pitchers taking on a brown tint. We cleaned them out today and there was a ton of brownish residue in the pitchers. Previous filters produced small black particles in the water. Considering having this "residue" tested. Anyone else seen this? Very disappointed... Check out the photo.

Brita water bottle filtration system is UNHEALTHY! My boyfriend and I bought 2 of these Brita water bottles with the filter already in them. We followed the instructions exactly and I didn't notice any weird taste from putting tap water in the bottle. When I put water from our old filter in the water bottle I noticed the water still tasted funny and had a weird smell like the water was still dirty and it was not filtered. So I sucked some water in my mouth and spit it back in a cup (yes the cup was clean and yes my mouth is clean as well) and I noticed in the cup the water was super dirty! It had a lot of white floaty stuff in it. I was in doubt at first that it was from the filtered water bottle so I tried a different cup and did the same thing. The water was still dirty so I told my boyfriend to try his and he did the same thing, the water in his cup was dirty as well.

I just changed my filter 3 weeks ago, and the yesterday's filtered water today was absolutely green in colour! The value pack was bought at Costco, 6 to a package. I've been sick with something like a virus for the past 3 weeks, yet my hubby feels just fine. He does not drink from the Brita. There are other posts here that describe what I am feeling. Be careful what you buy. And, beware of the "new and improved" sign on ANY package!

I bought the Brita water pitcher 8 months ago. I was very happy with the taste using the pitcher. Within 6 months the inside cracked. Within 8 months the outside cracked in several places all on the bottom... Waste of money. Very disappointed 30$ wasted.

I have been sick for over a month with stomach cramps and diarrhea. My doctor took different tests and couldn't find anything wrong and attributed it to my diet. Today I more or less was drinking water afraid to eat anything. I have a Brita Filter, and just took a gamble to see if anyone else had a stomach problem using it. Lo and behold there have been many complaints. I just purchased bottled water and hopefully that was the problem.

I have been using a Brita pitcher for probably 20+ years. The water here is city water that does not taste very good. It has a pretty strong chlorine taste and sometimes just smells bad. I am a big water drinker and when we first moved here I would buy drinking water. Then we bought a Brita! Wow! Loved it! The pitcher worked great. I could drink our city water and it tasted great. Now, however, the pitcher does not work like it once did. Drinking cold water fresh from the fridge you don't notice the chlorine taste but let the water come to room temp and drink it. You will notice the chlorine as if you were drinking fresh from the tap. This isn't a recent change in the function of my Brita.

It was suspicious how a filter manages to finish 2 liters within a minute, but it wasn't until how it tasted and made me, my family and my cats all sick for weeks to realize the problem. I've drank straight from the tap and the shower and had 0 problems. Once I swallow a mouthful from a cup of Brita filtered water, I got diarrhea and is home-bound for the day. I even cleaned the pitcher and boiled it to be extra safe. Definitely water passing through filters too fast + chemicals bleeding out of sand.

I just moved to Florida and wanted to start drinking filtered water instead of tap. The first three weeks I drunk tap water and it was fine. Then I bought the Brita faucet water filter and ran water through the filter for 5 minutes like it recommended. I proceeded to drink about 20 ounces of the filtered water. An hour later I was literally spitting out blood and was feeling ill through even the next day. I'm very healthy and usually drink a lot of water but this is the worst water drinking experience I've ever had.

I bought my Brita pitcher about a year ago. I instantaneously noticed that the lid would never stay on when pouring the water. A couple months after that I noticed there would be water on the refrigerator shelf from the pitcher. I just knew it could not have been my new pitcher, considering I take good care of my things. Lo and behold, it was. The water leaks out in the refrigerator. I don't have the pitcher or can't locate the receipt, but it definitely is disheartening. The water tastes great. Bummer! I will be moving on to another system... any suggestions?

I have to apologize for my first review. I recently bought a Faucet Filtration System and I was basing it on the older version. But found out the indicator is not a blinking light like the old version but a solid green color you have to look into through the glass.

I started using the Brita pitcher 8 months ago, but after several months a crack developed in the bottom of the pitcher. I live alone and am not rough on things. I had a rubberized shelf liner in the fridge and in the sink. So I went out and bought a new one, different model and a couple of months later there are several stress cracks in the bottom of it. I noticed this after noticing my refrigerator shelf was wet. This product is not worth the money if you have to replace the pitchers constantly! I will not be buying another one!

I've been using Brita filters for years and quite happy. Just bought the new updated one with the knob on the top. My water doesn't taste good now. My apartment water doesn't taste good and my trusty Brita filter used to make a remarkable improvement in the taste. This new filter doesn't help at all! What has changed? Did I get a defective box? It is the 10 filter value pack. Bought at Costco. Item # 987554.

Used Brita for several years and enjoyed the taste of drinking water -- tasted fresh clear and very satisfying. Purchased new filters almost a year ago. Very disappointed and emotional about it because cannot enjoy it as before. Left with several pitchers and several packs of new filters. I'm at the point of disgusted on how you can disappoint customers.

I wanted to submit my experience because had I not found this website, I would currently be drinking lots of water and prepping for a colonoscopy. I have been using Brita filters in a pitcher as my sole source of drinking water for several months without issue. I bought a 6 pack of new filters and used all but 2 out of that package. On the 5th filter, I started to experience stomach issues. Of course at the time, had no idea what was happening. Just thought I was getting a bug.

I recently started using Brita Water Filters and soon after starting having diarrhea. My daily diet is very consistent and has plenty of fiber, fresh fruit and vegetables. The only variable that has changed recently is the water from Brita water filters.

The Brita bottle filter works great as far as filtering. However, the bottle itself leaks when you turn or tilt the bottle. Also, the price of the filter cost more than the actual bottle with fine itself. I understand this is a marketing strategy, but this shouldn't be, and if you actually care for your customers, or at least give deals from time to time, like coupons!

With the new style. I really hesitated after reading these reviews for the new style water filter (just used my last "old" style that used the counter filter) that I just bought. Having tried it, I find none of the "leaking" that people have commented on nor does the water have an odd or plasticky taste to it. Our facility uses gallons of chlorine in the water (for no discernible reason). Taking a shower it smells like someone is pouring bleach over me. The first pitcher with the new filter tastes just like the water out of the old filter. GOOD. :) Buy without fear. IMO, these new-style filters are as good as the old.

I bought my Brita Water jug a few weeks ago. The water out of my faucet doesn't taste bad but I live in Florida & it was nice to know it was filtered through the Brita. After having it a few weeks my Brita water now tastes Metallic even after I just filled the jug. If I leave my glass of water on my nightstand overnight in the morning it tastes even worse. It has been making me sick to my stomach, just smelling it makes me sick, so I started buying bottled water again. The filter tests good, so there is no need to replace it, I've also cleaned out the jug. Nothing seems to help. At work we have filtered water, not a Brita, and it tastes great! So I know it's not my taste buds. I am not at all happy with this product, I don't remember ever having issues with Brita before in the past.

Our first Brita was great. Who did they sell the company to? We have tried to match the quality of the first Brita. We now have 3 Brita pitchers of different sizes all with the same problems. Water spills out when you move them and the lid falls off when pouring. We even tried a ZeroWater. The water tastes good but why can't the lid before? Listen to your customers while you still have them!

I have used this product for about 3 or 4 years. I have noticed that the "new" filter designs (and the old ones, too) allowed water to bypass the filter and flow directly into the pitcher. Recently I also noticed little black bugs (nope, not the carbon "filter" particles and I keep a really clean house) in the pre-filter area. Not a good sign. I will not buy another Brita product.

I have purchased three Brita water systems in the last three years, and all three pitchers developed cracks in the base and leak water. I think the manufacturer has a design flaw. Time to try zero systems. P.S. Senior citizen no children to blame.

I had used the Brita filtered water pitcher for years and loved it. I purchased the new sport bottle to use traveling. I immediately began to feel ill like a virus and my mouth and throat became very dry and sore. I stopped using the bottle and improved. When I started using the bottled water again my throat and mouth are again painful. After reading these reviews I am convinced the bottle or filter is contaminated. I will trash this product and I believed it poses a serious health hazard.

There seems to be a leakage around the fitting. Water runs down the filter's outside into the jug water below... a new problem with the new style filters.

I bought Brita filter in a pitcher from Costco in January 2016. Since then I got so much GI problems, extreme cramp, pain, diarrhea. I ended up missing work, going to ER and paid so much for different doctor visits and tests. Diagnosis: allergic reaction. But they did not know allergic to what? I went on a gluten-free, lactose-free, sugar-free diet but nothing helped. Since then my son got sick with diarrhea and pain. My husband with cramp, nausea, diarrhea. We removed the Brita filter from our kitchen and pain and cramp was gone. Imagine I had whole GI cramp for months and I always thought it is a viral infection and it is going away but it never went away until I stopped drinking water from Brita Filter. It made my life miserable. Brita stop selling these filters!

I have been using the Brita water filters for years and without complaint until the new ones came out. The old filters would last me close to 3 months where after just 25 days the filtering time of the new ones have slowed to the point where it takes 10 minutes or more to filter one pitcher-full. Consequently, I find that I'm having to replace the filters every 20 days or so. That's costing me a fortune!! I'm also very concerned about the pH and whether or not the filters cause a rise in the acidic value of the water. If so, that's very bad news for our health. I am going to start looking for other options too and stop using these filters. Any suggestions?

Just started using the new Brita water filter. The water flows past the filter too fast. Also the filter has a strange taste. It stays with you for a while. Tried the filtered water and did not care for the taste. Tried the water straight from the tap. The tap water tasted softer with no aftertaste. Can't use the Brita water filters any longer. Just don't trust the taste of the water.

We have been using Brita for many yrs. Last night 3/10/16 I came home, to a new Brita container on the counter. The old one was fine, less getting a bit muggly. I had dinner, filled a glass, & gulped it down. It was "WTF"??? It tasted best described as plastic. Similar to the off-gassing of a blowup pool raft, fresh out of the box. I didn't appreciate it!

I drink a lot of water due to health issues and meds. I have a strong sense of taste & tried several different brands of bottled water & found Smart Water suited me the best. It is pricey & hauling big bottles around was a hassle so I decided to try a Brita. It was a pain in the a$$ from the beginning. Rinse the filter for 15 seconds, fill the pitcher but don't go over the top of the filter, let it drain through which takes a long time... then you have to repeat the process three more times to "cleanse the carbon out of the water". FINALLY (I have a lot of patience), on day four, I could drink my clean, Brita-filtered water, right? I was sick for three days afterwards. I threw up, had diarrhea, & a hideous metallic taste in my mouth lasted for a week. I KNOW I was poisoned by the Brita water. Luckily I saved the box & receipt--it is going back with a complaint ASAP. I would give it negative stars if I could with a warning label.

The newly designed filters do not work. They allow the unfiltered water to escape around the outside of the filter. Never had that problem with the old filters. In order to get "filtered water" you have to apply pressure to the filter the whole time inside the water reservoir to keep it from leaking the unfiltered water through.

Brita "guarantees" that the new filters for refrigerator pitchers will work with older pitchers. Not so. I thought the first one of the three pack that I bought may have been defective. But it's the same with the other two as well. I haven't noticed a change in the taste of the water, but have noticed how much faster the water "filters". The reason it's draining so fast is that it's coming down the sides of the filter and not through the holes. You can see where the water flows through the four holes in the bottom of the filter but also down the sides. I pressed down on the top of the filter while it was draining and that stopped the leakage down the sides. These new filters don't work. Looks like I'll be going back to bottled spring water. It's a shame that in trying to improve a product that Brita ruined one.

For those of you who noticed a pink film on the inner wall of their Brita water pitcher equipped with a filter, this pink film is comprised of colonies of the Serratia marcescens bacteria. This bacteria is one of the bacteria that cause urinary tract infections. Google > Serratia marcescens (Wikipedia). Obviously, these bacteria are also present on the inner wall of the pitcher and inside the carbon filter before you can notice their pink color.

I have used the Brita faucet mount water filter for a number of years with satisfaction until the last 2 years. All of a sudden the units began to malfunction. The unit began to leak water under the collar section that mounts to the faucet. I am on my third unit since about 18 months. Before that I was replacing the unit about every 3 years or so. I hate to do it but I am going to switch to a competitor.

I'm a high level athlete and water is VERY important in my life. I've been a big fan of Brita since my first glass in the late 90s when my roommate in college introduced me to it. Have had one ever since and been very happy. Bought the new filter style when I could no longer get the old ones, as I'm not a big fan of change when something works great and didn't see any advantage at all of the new filters "filtering" the water quicker. I started noticing a weird taste using the new filter. So I changed the filter earlier than normal and soaked the new one like the old ones which helped a little but still a had a slightly weird taste. I tried for about 2 months drinking the water but felt like I was getting more thirsty as though I was dehydrated. I also noticed change in bowel movements and clarity of thinking and gave up thinking maybe I got a bad box of filters.

I am happy with my refrigerator Brita and the filters. I used to just drink my water and had bad acid reflux. My son tested it and was loaded with chemicals. Since I purchased Brita water pitcher, my acid reflux is gone. I just bought 2 for Christmas presents. One for my parents who buy cases of bottled water so I feel this is a better way to go for them. I bought my sister one for the same reason. I also bought them BPA free bottles for them to use outside or inside the house. I was reading all the negative reviews and felt compelled to write my positive uses.

I had never had any residue of a brownish color before after using Brita for at least 10 years. The filter usually takes a few minutes to filter the water. Now it takes close to a minute.

I've been using Brita pitchers at home and in my workplace for years. The pitchers have always been a problem with the lids falling off but I got used to that. When I purchased replacement filters last week, they were described as new and improved with no need to soak them before use. There is a definite change in the quality of the water that is being filtered now. I find it undrinkable and like another commenter, needed to add lemon just to have it taste ok.

I have used Brita for years - very happily - but now the filtered water tastes awful. I currently live in Agadir, Morocco & bought a year's supply of the new filters - a total waste of money!!! The water after filtering does not taste of chlorine but tastes very earthy within an hour of filtering! Now having to go back to bottled water.

I've been using the refrigerator size Brita water filter since they started making them. I don't just think the filter cartridges are made crappier in China, (like everything else these days) but I actually believe that we are getting COUNTERFEIT filter cartridges from China. You can see the water run right through. There's obviously no seal and no filtering. I live in NYC, where you can get a real looking, fake Rolex on Canal Street in Chinatown. Counterfeit name-brand products have been flooding the U.S. via the black market for decades. Now they come in via the "free" market, and are sold in Duane Reade, Rite Aid and CVS. Good to know, from others at this site, that the filters are also leeching stuff out. My husband drinks a lot more of the Brita water than me and the kids (who prefer bottled) and he's been feeling achey and flu-like of lately. These bogus filter cartridges aren't just ineffective, they're also unsafe.

We just moved to a new place. The new location's kitchen sink was too small for the water filtering machine we had, so we went to Costco and bought the Brita Water Filters. I'm not a sensitive person and I don't/can't notice the difference between different waters. So I couldn't notice any weird taste that everyone's talking about here. What I had noticed is something visual. I enjoy icy cold drinks and for convenience I always have ice cubes made and stored in my freezer. Ice cubes made out of other filtered waters don't cause any visible sediment in drinks. However, the ice cubes made with Brita filtered water always cause weird floating sediments in drinks.

The Brita Faucet includes a side valve which is supposed to allow the user to switch back and forth from filter to non-filtered water. The valve frequently breaks after a few months forcing the owner to buy a new system with about the same frequency as changing filters. The valve is plastic and breaks quite easily being of poor design (probably intentionally). It's a very poor product. Try the competition.

Since moving to Central Texas 15 years ago, I've used the refrigerator size Brita filter and water pitcher. Since Brita changed their filter design, the water not only tastes unfiltered, but undrinkable. The water appears to run thru the new filter faster than the older design. Perhaps too fast to filter it? I've tried two filters with the same result. I'm switching to bottled water until I can find a suitable replacement. I can't believe they "new and improved" an excellent working water filter. Very dissatisfied!

Was very happy with my Brita system. Now, with new filter style my water goes funky way earlier than before. Thought it was just me, but after reading other reviews, I'm sure something really negative happened to the system. I would like to know if the change was just cosmetic, or a true change in the quality of the filter. I'm not happy now.

I have used Brita water filters for years. The last purchase I made was the new design because the store is out of the old style. New design looks great, however the water tastes like it has not filtered properly. I am sure my tap water is fine to drink unfiltered but I do not like the taste. I will now have to look into some replacement product, I will not be buying the Brita filters again.

Brita water pitcher - Horrible product! Lid does not secure at all to pitcher. Water also leaks into handle after filling with water, then leaks out onto floor when carrying to refrigerator. Very cheaply made! Also, water started tasting weird. Needless to say, I am very disappointed in Brita. Retired my Brita pitcher today! Just purchased a Pur water pitcher - heard good reviews about Pur pitchers! Looking forward to it!

I had a Brita pitcher I purchased in 2010. My water was always excellent and we used the heck out of it. I noticed a new filter design some months back (March 2015), so decided I might as well get a new pitcher and the new Brita Filters... Horrible!!! I have excellent taste buds. I've never smoked, I eat well and drink tons of water. I thought maybe it was me, maybe it was my water bottle - trying to make excuses for Brita, no. It's the new filters. The water taste worse than out tap… so, returning the pitcher and filter. Goodbye Brita. You blew it, so disappointed.

I have been using a Brita water pitcher for more than ten years. I recently bought a new four-pack of replacement filters to find that they changed the style (I do not have the receipt, I saw no reason to save it). I'm on the first one, and it does not fit. You cannot press down and make it fit. It continues to float, so that water flows in around it and does not get filtered. Furthermore, when I try to pour, the filter comes loose and floats up and hits the cover (which has to be held on with the other hand). There is an odd taste to the water now (maybe because it's not getting filtered). I cannot understand why they felt the need to change filter style -- but unless they can bring back the ones that work, I'm done with Brita. It's just literally throwing away money when they're not doing what they're meant to do. I'm so very disappointed, because this was such a great product before.

I was given a Brita for present. Noticed the water tasted funky in the beginning so decided to let the filter soak in water a bit more before use. Then it seems to taste well and I drank it before going to bed. Woke up sick in the morning and I knew immediately what had caused it when I looked at the jar. There was the black ink looking stuff in the bottom of the jar again! It has leaked overnight. The brand new filter has a leak... The filter is leaking toxins into the water and poisoned me. I missed 1 day of work and returned to work all dizzy today. I felt horrible! Headache and nausea! This stuff need to be taken off market. It's not worth it. I do have images that I can upload if needed... It's unbelievable!

I was really happy to buy my Brita and help save the world from my former water bottle use. I told all my friends I loved it because I did notice a significant taste change of tap water right away. After about a week and only filling it maybe 4 times the water taste seemed different. Finally off my Brita high, I noticed blue specks at the bottom of my cups.

I've had a Brita Ultramax pitcher for years and I've absolutely loved it. When I bought the newly designed filter, I immediately tasted a horrible difference. It's clear that the new filters don't remove the chlorine taste or smell. I could tell right away when I raised the first glass to my mouth. The water smelled like a swimming pool. I decided to wash the container very well, in case the unit itself had somehow become dirty. Nope! Still smells and tastes like chlorine. I'm very unhappy about the change! I have a strong suspicion that Brita decided to cut corners and use cheaper raw materials to boost their profit margin during the economic downturn. Now, the market is saturated with the poor quality filters and their once loyal customers have made a mass exodus. I am one of those former customers as well. So much for boosting your profit margin, Brita! Goodbye forever.

The water in this filter did not taste any different than regular tap water. I was expecting the water not to taste like tap water, at least take out the chlorine. Now I have to spend my time and gas to return this useless item. I know that I am making the right choice after reading some of the other reviews about the intestinal problems it has caused.

After started drinking water from this Brita water filtration I started to develop gastrointestinal problems. Constant cramps and diarrhea for days, especially during the after my workout. Checked with my doctor because of my concern about dehydration, so we started a process of food elimination until my water consumption gave us a clue. We tested it for few days, follow from some lab tests and yes, there is something in this Brita filters that are making people sick, including myself. I stopped. Back to drinking tap or bottle of water and all is well.

Brita Water Filtration System, 6 Cup, red. There is a flap that is supposed to fit onto the lid that opens as the filtered water flows out. It will not attach to the lid or stay on.

Why Brita decided to change them is beyond me. I was a satisfied and happy user for years but now I cannot take the taste of what they have done to my water. I first thought that maybe I had a bad one, so bought another, but no as this one is just the same, making my water drinkable. A sad day for me and our environment as I read others are saying the same thing.

I have had 4 Brita pitchers in the last 3 weeks. 2 had broken pieces and the other 2 lids do not fit the pitcher. I have spilled water and had to clean up my glass of water that came out like a dam breaking because the lid pops off. I am so disgusted especially since I waited for a long time to buy one because they are expensive.

I started using Brita filters a little over a year ago. During this time I have experienced severe intestinal problems that have affected my daily life! I have tried everything. I have kept a food journal, I stopped eating anything with sugar, I exercised more, I stopped taking my vitamins, etc... I have read more articles about stomach and intestinal problems than you can ever imagine! The only thing I could think of that I had done differently in the past year was drinking water from the Brita pitcher. I had never investigated it because I felt stupid even doing it in the privacy of my own home and on my phone! When I did it this morning and came across this site, I was blown away! OMG! I am pouring out this huge glass of water and going back to my faucet water. I'll let you know what happens! I'm going to be really ticked off if I have suffered like this and it was my water!! Water that was supposed to be clean!!

Brita changed the design of their filters and they no longer work well. We have been using Brita for many years and liked the results. I bought a box of the new, "improved" filters and hate them. They don't drain properly. The upper reservoir only half empties and I have to shake the pitcher to get it going again and have to perch the upper reservoir on top of the filter because it won't drain once the water level in the lower reservoir reaches the filter. A real pain in the backside. But even worse is the fact that the filtered water doesn't taste very good. We really liked the old filters but I have had it with Brita. I just bought some generic filters from Target. I hope they work better.

I had hives for a few months, after several doctor and dermatologist visits it didn't get any better. When I changed the filter in my Brita jug the hives stopped. I must have had a bad filter. I think I'll just stick to tap water as there is no way I would drink water from those little PCB bottles!!

I bought this filter when my faucet mount PUR filter stopped working. It was all good initially. But a month later we noticed green mold at the bottom and top portion. I thought maybe it was not cleaned and washed it thoroughly. But again that mold came back. I experienced digestive problems which I never had. I think I drank all through contaminated water which affect my health adversely. I threw the pitcher and filter away and do not recommend the product to anyone.

First of all they are very bulky and the lids are very loose. When pouring from them I end up with almost half of it on me, the table or floor, sometimes all 3, because the lids do not seal tightly. Even if I have one hand on front and other hand on top and handle I still have a big mess to clean up. When we pay like $45.00 for this thing we would assumed it would have been better made. Also it is suppose to let me know when to change the filter but that part doesn't even work. I received mine as a gift so do not have any receipt but can add picture for you so you can see I really have 1.

I've had a Brita Plastic Pitcher and filters for several months. I changed the filters when required. I developed a green mold on the bottom of the pitcher. I had originally thought the green cast to the bottom of the pitcher was a reflection of the granite counter top. I rinsed the pitcher every fill up. I realized after drinking the water for the past two months that the cramps, nausea and running to the bathroom problems I've had during this time was being cause by this green goop that built up on the bottom. It had to be scrubbed out. The whole experience totally disgusted me since I was drinking contaminated water that was negatively affecting my health. I threw the pitcher and filter away and do not recommend the product to anyone.

I am really disappointed in this new Brita filter. I had my old one for years and years and it worked well. I only got rid of it because it was starting to grow algae on the sides. It was so old. The new design is cheap and horrible. The lid does not fit snugly like the old one. After filling it, water leaks down the backside of the container. As well you cannot pour water out of it while the bottom compartment is filling, as it leaks water down the front of it. Never had an issue with leakage with the old Brita. Bring back the old design or I will never purchase a Brita again.

I live in Seattle and can't drink the tapwater because of chlorine byproducts. I've been using Brita filters for 21 years with no problem until the last six months or so. The new filters are a different shape, and I assume a different composition. I'm back to intense stomach cramps and diarrhea for 24 hours with no medicine helping the symptoms. I'm going to a different filter system.

Brita filters water pretty good but the pitchers are really cheap quality. Their lids fall while pouring water and you will have to clean it off the floor if you don't pay attention in each pour. I tried to leave a review in their website but somehow there's a glitch and I can't. The personal use Brita water bottle that I bought was broken in half after falling off my hand for the very first time; and I am 5'5" and thrown away after first week.

We have been using the Brita water filter for more than 25 years, first in the UK and then in the USA. It worked very well. Recently we had to replace the pitcher after about 5 years. The first one I got in Costco was the recently introduced "advanced" model. It lasted less than one month before it began to leak around the seam that joined the top half of the jug to the bottom half. I was glad to take it back because the lid fell off every time you poured which was annoying. Costco took it back without question.

I have used Brita filtration for nearly 10 years (several different pitchers during that time). I switched my filter recently after the old one was used for 3 months (as recommended). Within 36 hours, my dog was vomiting, listless, and required nearly 500 dollars worth of emergency care. Since that day nearly a week ago, our other dog, my husband, and myself have been experiencing gastrointestinal issues. The only thing that all 4 of us consume on a regular basis from the same source is Brita filtered water. I went to the store today (on Easter) to purchase as much spring water as I could carry. We will never use Brita filters again.

The new water filter design does not fit properly and allows water to flow down into the pitcher on the back side of the filter. A good amount of water doesn't get filtered at all! I bought a bulk box at Costco and they don't even work. The old filter design worked just fine. I bought my pitcher at Walmart. How is your company going to fix this for myself and everyone else?

Someone gave me their Brita with filters. I kept seeing black "Stuff" floating on the bottom of the big container that has the spigot. I thought maybe they had old filters and bought new ones. Tried in the old container. Still black stuff floating on the bottom. Bought a new Brita largest container, plus used the new filters. Still back stuff floating on the bottom of the water. Ick!! Is that why I've been so fatigued all the time? I thought maybe I was coming down with something. Stopped using it completely. Can't find receipt so I guess I'm stuck with sending it to the landfill.

Ordered a P1000 filter from Brita on 18th February 2015 at a cost of £49.95 paid for through PayPal the same day. Over a month later I am still waiting delivery. UPS has lost the parcel but Brita have point blank refused to supply a replacement and have failed to make any form of refund. They have stated that the fault lies with UPS. Despite many e-mails and a phone call I can get no action from Brita. They do not seem to realise that the contract is between myself and Brita NOT UPS. Fed up with waiting I discovered that Amazon are selling the Brita P1000 filter for £34.99. Moral of this story DO NOT BUY FILTERS DIRECT FROM BRITA. I have raised a dispute through PayPal to recover my money.

I purchased a Brita Grand Pitcher 4 days ago. I was really excited to buy one because I wanted to switch from bottled water - for money saving purposes as well as cleanliness of the water I was drinking. I followed all instructions on how to clean and assemble, as well as discarding the first few pitchers of water. I then filled the pitcher and began drinking. That night, I felt a little bit of an upset stomach and some acid reflux. I didn't think anything of it. The next day, I drank more water from the pitcher than I did the day before & by the middle of the day I was so sick! I had intestinal cramping, stomach cramping, nausea, acid reflux, headaches and chills. I was near vomiting all through the night and could not sleep.

I have to buy new filters. Old ones are gone. I got my brita 28 years ago because I have hard water and it ruins coffee makers and this worked awesome so I have used forever. As of a month a half ago I had to buy the new ones. I kept changing filter because the minerals were building up in coffee maker after 3 in a month. I feel that it is your new filters!!! So I have wasted 20.00 on a filter that no longer works. Sorry you felt you needed to improve on something that worked. I will no longer buy these filters.

Caught my West Highland Terrier with her head in the toilet, drinking, rather than drinking the Brita filtered water I'd filled her bowl with. Something she has never done before. This dog is smart, and a certified Therapy dog. So I knew something was wrong. Also, my wife has been experiencing pain on her left side since starting drinking Brita filtered water. Someone else here said she was having pain in her left side, as well. I immediately suspected "Made in China", but no... everything says it's made in Canada. Some people say they've been using Brita filters for years without any problems, but all of a sudden, not so good. What is it that makes so many dogs, who know a thing or two about survival, turn their nose up at this resulting water? I see 85 complaints here, make that 86 counting mine.

My family and I used to get Crystal springs delivery years ago. For the last five or so years we have purchased large packs of bottled water. Last week, we purchased the big Brita pitcher (with spigot) and we followed the instructions as indicated with the filter. The first glass my husband said tasted funny. I filled up my bottle but added lemon and lime as I do so I didn't notice. The next few days he complained of the taste and a constant headache. When he went to work, he did not have a headache, the new water jug and filter are the ONLY new additions to our family. My girls don't like the taste at all so they are drinking sparkling water from cans. My hubby has complained of strange dreams and suicidal thoughts. We will not use this product. He didn't feel nor complain when we had bottled water and while it is more expensive, we are going back for our health.

I purchased a Brita water filtration pitcher about three months ago and immediately experienced the problem with the lid just simply falling completely off whenever I tipped it to pour. I called the company. They were nice and sent a replacement, saying it was a different model. It was. The lid fell off it, too. I called again, exasperated, asking whether they make one with a lid that DOESN'T fall off? The guy said they're coming out with an "advanced" model in March of 2015 that is already in Costco stores. He stated the lids will stay on. I'm not using the replacement they sent. I'm going to send it back in March and request the "advanced" model. Amazing that a product that is designed simply so it will function is termed "advanced." I also can't stop getting the little black carbon specks to stop appearing. At one point they were coming out in the water I poured into my glass. As one person here already asked, how, indeed, did something like this ever, ever get out of the testing phase and onto the market? Absolutely amazing.

Lid falls off every, and I mean every time I pour a glass water... The whole lid falls into two pieces. If you own one you know what I mean. This happens to friends I have that own one as well... Cannot believe this design got out of the test room???

My family has used Brita filters for years. Right away we noticed the difference with the new filter design, and it wasn't for the better. The water does filter through faster but the taste of the water isn't as pure. I wasn't convinced after the first filter, so I bought more. I've decided I'm done using Brita. When my kids begin to complain about the quality of our water, it's time to try a new brand.

I have a very sensitive gut so before I went on a trip to the Caribbean last week I prepared my system with Dukoral in advance to avoid those days spent on the toilet instead of the beach. It must have worked because I had no issues all last week. When I got home, I was dehydrated from the travel so drank lots of water from our Brita container. At midnight I awoke with extreme gut pains that left me unable to breathe in waves every 5-10 minutes. This continued for two days accompanied by constant diarrhea which I compensated for by drinking water. I found it strange that I had no problems down south but had extreme problems when I returned. My wife had no issues but she doesn't drink water (juice, tea, whatever, but rarely water). This made me turn my attention to the Brita filter. I looked at the bottom of the filter and it had whitish dots building on the visible carbon particles.

I have been using the Brita water pitcher filtration system for ten years until they came out with this "new & improved" filter. Well, I bought the replacement filters and after about 10-15 times filling up and emptying, I could not get the wickedly bitter taste out of the water. I thought it was normal, but then a few days later my kidneys began aching. I have been folding to great pain. This Brita filter was the only thing that has changed in my diet this week and it has caused great harm to my body. Heed my warning if you care about your health and the health of your loved ones!

I just bought my last package (of 4) filters for my pitcher and I was pleasantly surprised because the new ones are a real improvement from the previous model. The water seems to pass through the filter faster and there are no more black charcoal powder floating. Before my wife and I bought our pitcher, I checked online reviews and I was a bit hesitant because of the complaints of black charcoal powder floating, which was true. This didn't really bother me and my wife, so the new model is a + for us.

Because you unable to respond to people's comments, I'm responding here. Brita filters are inexpensive filters to improve taste. People that are concerned with parasites such as Giardia or shigella need a Culligan Reverse Osmosis to purify water. Brita won't do this, so your diarrhea was from the water, not the Brita filter. I can't imagine drinking charcoal particles can be good for you though. My fish filter has them and my fish died from eating them.

Still using them, had to, I paid for them. Co. sent me more, they're the wrong ones. Need for pitcher, not faucet.

Always loved our Brita pitchers, the water tastes excellent and it's never been a problem to replace filters in a timely fashion. Today's little problem: You replaced the Shiny Chrome lid for my "newest" Brita about two years ago because the "hinge" part had snapped and the lid kept falling off whenever I poured water "one-Handed" and the reminder light had stopped working, too. You replaced the front and back pieces, however the replacement of the front part did not have the little hinged flap attached which covers the pouring spout so I just continued using the old one and simply stopped relying on the reminder. That's been okay but now I'd like to use that newer part and I'm wondering if I can unsnap that little spout cover and snap it on the newer lid part. I fear that I will simply break it if I force it--I can't figure out why you would have sent that part without the little hinged flap attached unless it's an easy switch but it doesn't seem to be! I hope you will let me know if I can risk removing the part and switching it or perhaps you can send me a new little "flap" that I can snap on. Thank you.

I was thinking that buying a water filter will be better than drinking the tap water, so I bought the Brita pitcher. I only used the filtered water in cooking and making my coffee (2 cups/day), then I had experienced a very bad shortness of breath. I was gasping for air all the time without knowing the reason. I tried to convince myself that I might be under stress and this could be the reason, and I tried changing everything I do everyday, but nothing changed.

I guess I should have searched for complaints regarding the Brita pitcher before I purchased it. Who knew that a water filter would make the water taste worse? I followed all instructions too. And I changed the first filter out hoping that it was just a bad one. Nope, the water was just as bad tasting from 3 filters. The tasted so bad that my dog wouldn't drink it!

I'm pregnant and have been drinking Brita water for months until recently I discovered that it has black particles. I'm really angry about this. I know this is carbon and it probably won't do much harm but they should warn people about this, especially pregnant women. These cartridges are not cheap and the quality is ridiculous!

I have owned a Brita for less than 2 years. I bought a filter 4 pack and am on 2nd of the pack. Found small particles in the upper part reservoir which I removed but now the water in the lower part has turned brownish. My sink water was not brown when I filled the pitcher. I would like to know what is happening as these filters are not cheap & I'll probably throw this one out and use the next one in the pack.

We have used Brita filters for the past 10 years on all of our drinking and cooking water. Just recently, we notice first some black residue floating on top of the water pitcher and did not think of anything serious until we residues on the bottom of the pitcher. When we try to wipe it out, the GREEN stain stayed on the cloth. My daughter then showed me that her carry on water bottle has the same Green residue on the bottom. This is definitely a problem that Brita needs find out the cause and warn the public as I am sure it does affect all users health. At the meantime, I stop using Brita and will look for other replacement products.

My son purchased a Brita water bottle with a filter straw 2 days ago, used it all day yesterday and by the end of the day he couldn't eat, had hives all over his body and had trouble breathing. After examining the bottle, there was tiny bits of grit coming out of the straw into the water. He has no allergies to anything else that we know of and hadn't eaten much of anything throughout the day. Needless to say, this is definitely going to be returned.

Horrible design. The lid does not stay on. Emailed the company and they sent a brand new one with the exact same problem with the lid.

The "Chrome" coating on the underside of the cover of our Brita pitcher failed. We have had this pitcher for ~4 years. We don't know how many chrome flakes we have ingested. We are using the pitcher without cover for now. No ill effects yet evident.

Ever since I started using a Brita water pitcher I noticed my glasses are not clean when they come out of the dishwasher. They have small brown particles in the bottom and sometimes up the side. Not sure if it is my dishwasher, but never had a problem until I started using the Brita.

I noticed that black mold forms after a few weeks of using the pitcher; I have decided to switch to another type of filtering system.

For a few days after we replace the water filter in the pitcher, it does not stay seated but floats up. This results in the water we drink out of the pitcher having the taste of chlorine.

This is not an accusation against the Brita water filter as I am just unsure, but I think my Brita filter has had some relationship with my cystitis. I have had cystitis for nearly two years and the doctor didn't have a clue after all the tests. I modified all my food, etc. but it wasn't until all that was left to try was to stop using the water jug that my pain diminished and I have been pain free for 5 days (fingers crossed it continues). It may be coincidental I am not sure, but it seems really odd that nearly two years of cystitis would stop after a day of not using a filter. I also notice from my purchase receipt that my complaint began shortly after purchasing.

My entire family owns Brita water filters, so I got a new "space-saver" white colored one for my college dorm room. It worked great for about 6 months with no abnormal problems. I found it easy to use and care for. But when I transferred to another college the Brita filter dramatically declined in functionality. I started to notice that some water didn't actually go through the filter, it just passed through between it and the plastic top, going into the jug unfiltered. I also had carbon particles show up very frequently in my water and in the top of the container. Sometimes the water would even turn gray. The indicator lights on the top stopped working and told me to change the filter every time I used it, even if it was new. I have always followed the instructions carefully.

I have a Slim Model OB11/OB03. The filter floats letting in the tap water from the hold tank on top. This occurs rather often 5-6 times a week. I am very cautious not to tilt the pitcher as to empty it, but I have found that the suction will even pull it out if trying to fill to the top and then opening after a few uses to check level in the reservoir. When placing the filter in the slotted area, I gently push down on it to make sure it's in tight. Brita Folks, what am I doing wrong?

In March 2013, I purchased my first Brita water pitcher. The water in Louisville is pretty good; truthfully, the primary reason for the purchase was because I prefer room temperature water. I decided if I was going to keep my water at room temperature, I would at least filter it. Within a couple of weeks, I had diarrhea. I was training for a mini marathon, so I thought the stress I was putting on my body was causing the diarrhea.

After emailing the company with my complaints, a representative assured me that I would receive a new replacement lid for my Grand Pitcher. The response was within 24 hrs and answered my questions. I am satisfied with the Brita customer service so far.

I got my Brita Grand Pitcher today and I discovered the electronic indicator is broken. The lid doesn't snap into place and falls off when I pour water from it. Also the water doesn't taste right. I followed all the directions to a tee, but I feel I got ripped off. I also ordered 10 extra filters, and I think there is a problem with them. I am waiting to hear back from the company after I sent an email to them. I will update their response later on this website.

I have owned and used Brita Filtration Pitchers for several years. I always follow installation instructions to the letter. The water has usually been good. I understand the indicator is not real time and that the life of the filter depends on how much water my household uses. My household consists of 2 cats, a rabbit and myself. My younger cat is the best indicator that the filter needs changing. He will refuse to drink the water the day before I will taste chlorine.

I tested the pH value from the water that was poured from a new Brita Water pitcher. First, I tested it from the water that came from the Tap in my daughter's home, and then I retested it from my home water tap. We both have city water which has chlorine, but the pH is around 6.5-7.00. On both tests, the pH came to under a 4 pH. From what I have read, that is not a healthy pH to drink and can cause stomach issues.

I bought a Brita filter water for good. Unfortunately as soon I pour the water, it comes down so fast. I do not trust that the filter is doing anything. A smell comes from the filter or from the container, I do not know. I am very disappointed. I will try to return it.

I have been an avid Brita user since they came out. In fact, having recently moved, I have found 3 pitchers. However, since January 2013, I've been having constant Bladder Infections. Recently I started drinking sparkling mineral water and have felt better. I'm wondering if the makers of the Brita filters have changed or for whatever reason, the quality has changed. I'm very disappointed as I have been very satisfied in the past and like the clean taste of water without the taste and smell of chlorine.

Months ago, I bought a pack of Brita pitcher filters from Walmart. When I used it, the filtered water has light chlorine taste. I called the Brita customer service to complain about it. She asked me where I bought it and I told her from Walmart. I asked back, "Does that mean the filter quality is different in different store?" She answered no, it should be the same. She sent me a new filter from the company. The one she sent to me is very good. Anyway, I used up all the three filters bought from Walmart finally. All of the three has the same problem. Then, I bought another pack from BJ Club. As a result, the filtered water doesn't have any chlorine taste.

Every time I fill my pitcher, the filter wants to float up and won't stay locked into position. It always has charcoal floating in the water no matter how many times I change it. I am not happy with this pitcher at all. I have the 48oz (#6025842364).

I used Brita Water Filters for a couple of years. I was satisfied until one morning I woke up and had a large glass of Brita Water from the fridge and no food. I had not eaten the night before. About a few minutes later, I got a sharp jabbing pain in my left side in the stomach area. The pain was so sharp I was doubled over with pain. I tried lying down to alleviate the pain. The pain subsided after about twenty minutes. I later went to the doctor. He said sometimes too much carbon can leach into the water form Brita or other water filters using carbon and can cause a pancreas attack. I took the doctor's advice and got rid of the Brita. I have been drinking tap water for about twenty years and have had no problems since.

We've used our Brita Water system for about 3 years and had no problems with it until recently. My boyfriend was sick first and we thought it was food poison, and from all the vomiting and black diarrhea, he was dehydrated so he drank lots of water. We had no clue it was coming from the water at that time until I got up in the middle of the night to get a glass of water. I drank only half of it and two hours later, I was vomiting and having black diarrhea.

My Mother is elderly and used a Brita Water Pitcher for her water. She ended up in the hospital with a 104-degree temp, dehydrated, unresponsive on the floor; basically we thought she was dying. She was transported to the hospital via an ambulance. The hospital could not figure out what was wrong. After numerous days of the strongest antibiotics known, my mother improved. She was sent home and the fever came back. I immediately thought about what her main constant was, as far as daily routines. She drinks her water due to kidney problems. I went immediately to the refrigerator, removed the pitcher, and to my horror, inside it was black mold. The top of the filter did not indicate it needed changing! I threw this out and bought bottled water. Wow, my Mother improved! Beware! This almost killed my mother! I am sorry I did not save this pitcher. I was just happy my Mother improved. These filters need to be pulled off the market immediately. A coworker bought one of the sports bottles, and he started having diarrhea immediately. I advised him about my mother. He stopped using the bottle and his symptoms stopped! Beware!

Well, suddenly I felt quite nauseated and had to run to the washroom all day. I usually drink mineral water, but still I want good water for me and my cats so I tried in my coffee for two days; and I had nausea and diarrhea pretty much all day. I notice my cats didn't touch their water, so I threw it out and gave them their regular tap water. I think I'll stick with mineral water, yuck. How awful to have that in the market.

I purchased a replacement filter for my Brita water pitcher last month and soaked it in water for 15 minutes as instructed. The problem is, every time I try to fill the pitcher, the filter floats to the top of the pitcher. It is so frustrating and I don't know what to do. I would appreciate a replacement filter from the company or an explanation as to why this is happening.

I am the last one to write an online complaint about anything. And I never, ever get stomach issues. I bought a Brita pitcher and filter at Walmart recently in hopes of cutting down on my cost of bottled water which I drink pretty much every day. I followed the instructions carefully and dumped the first few run-throughs of water. However, every time I drink this water, I get a sour stomach. It is highly unusual for me. I noticed it right away. Now, even two small cups of water will have the same effect in just about 5-10 minutes. The water tastes decent, and I don't notice any problems with black specs. It is also brand new, so there is no mold or algae-like growth. I'm wondering, does the Brita produce an acidic or alkaline water outside of the normal range that could bother people? I can't believe the number of people complaining about this item. Anything that has people ingesting something needs to be looked at very carefully to see if it's safe.

I developed a 3-week serious diarrhea following a month-long use of the Brita water bottle. I am on my 3rd antibiotic (now Flagyl), and just now, I'm starting to improve. I've lost at least 5 lbs. I should have sent the filter in for culture but stupidly didn't and just threw it in the trash. I have no proof this is the culprit. But I eat the same things my husband does and he has had no problem. Coincidence? I don't think so. Can I prove it? Nope. But can I warn others? Absolutely!

I started to use the Brita filtered water to fill my cat's water dish and it made her quite sick. I switched her back to tap water immediately when I realized what was making her ill.

The packaged water filters were not manufactured right and did not have the lip on them to fit them onto the top of the water bottle. Brita has no customer service online, so I used their survey to convey the message to them. I purchased the water bottle and extra filters at Bed, Bath & Beyond and they will take back the entire purchase as that is their only solution. I was trying to keep the purchased products. I have used CamelBak in the past and never had any of these issues. Every trip back to the store costs me in gas and tolls and I'm frustrated. I just want the product I paid for to function.

I started using a new Brita filter (F12052) two months ago. Since then, my dogs have had issues with digestion, including vomiting, loose stools, and diarrhea. Three days ago, the diarrhea became so bad that I could not leave home. Once replacing their normally Brita-filtered water with bottled Smart water, (voila!) there's no more stomach issues 12 hours later. I also have had gastrointestinal problems the last month. Now, I know why. I spoke to my mom. She and my grandmother both just started using a Brita and have both experienced the same stomach and intestinal issues. Beware, people. Our family literally just threw out everything Brita.

I discovered tiny black dots in the filtered part of the Brita Matrix jug. I fully cleaned the jug and replaced the Matrix cartridge with a new one, only to find the same problem occurring. I wonder how long I have been drinking this water and glad to have discovered the problem. It made me very concerned about how efficient this product is. I hope to get an explanation.

I noticed black dots on the bottom of my water coming from the filter so when I bought a new one, I hoped the problem would be solved. The same thing happened with the second filter. I followed all the instructions and it still malfunctioned. I want to get a hold of Brita to complain. I am pregnant and no longer trust drinking the water purified by Brita.

I loved my new Brita water bottle. My hubby paid $10.00 to buy me one as for we live in town with city water, which is nasty. I got this bottle and never put it down. The 3rd week, I owned my new bottle where you screw the lid on and leaks horribly. My shirt is soaked. I would like a refund.

I've had my Brita pitcher for years and love the water. I recently bought a new filter, and it seems bad. The water tastes awful, as if it's not filtering at all. It just taste like faucet water. I would like to know if you could send me a new replacement filter. Thank you.

Brita pitcher replacement filter: In the mail today, as a result of a complaint filed last month, I received a "new" filter as requested. When I went to soak it in cold water for 15 minutes as required, I looked on the bottom and noticed that, as per my initial complaint, again there was green-like coloring on each of the 4 screens. Is it algae or mold? After using the original filter purchased in February, the water tasted putrid; and I became sick and couldn't drink the water any more. Here is the packing slip information: order/ship date 03/22/12 and item number T28039-001. Please advise if the filter can be used or is it an ongoing safety/health issue? Please reply asap.

I bought this filter a very short time ago. All it does when filtering is to spread water from the bottom of the unit all over the sink. I thought it may need another filter. I bought the replacement filter at West Pt. military base. I installed it and it made no difference. I am not satisfied with your product. If you can tell me where to send it, let me know.

The washer included in the Brita faucet filter is too thick. I made a thinner one to utilize all threads. Plastic threads strip (or jump) when you try to tighten. The touch filter and water pressure blows it off and water is everywhere. Shame on Brita. Piece of junk!

In October 2011, I purchased a Brita Faucet Filtration System and within 2 months, the filter kept coming off the faucet when water runs through it. On December 21, 2011, I called Brita and spoke to a person named Tracy who stated that it is because the adapter is plastic and cannot tolerate the water pressure. She said they had other complaints and would send me a metal adapter. She stated I would have it within 2 weeks. On January 14, 2012, after not receiving the new adapter, I called back and spoke to a person whose name I could not understand and she would not spell it. She stated that they were on backorder and I would have the adapter in about 2 weeks.

I have been a faithful user of Brita products for years, ranging from the pitchers to the faucet filters. I have always been satisfied up until yesterday. I purchased a new faucet filter as I recently moved. I ran the faucet for 5-6 minutes as required, but still noticed these small brown dots all in the water. I ran water through the filter for an additional 10 minutes only to still have these brown particles in the water. It appears as though there is sawdust floating in the water. This is the first time I have ever noticed this from a Brita filter. Thank you for years of good water, Brita, but it looks like sometime in the past 2 years your product has suffered in quality.

My first Brita worked perfectly well and I needed to replace it since the green indicator was faulty. Since then, I have not been able to get any good one from five different stores. I went shopping. I bought a new one, fix it and decided to use my old filter to confirm if the green indicator was working but it keep showing green instead of red because I used it for months. I did the same to all the new ones and found out all were indicating green instead of red. This is too bad. The company needs to do something to serve us better. I can't buy this again. It’s a waste of money.

I purchased my first Brita faucet filter over a year ago. Being a "planner", while purchasing I thought it wise to purchase replacement filters as well. Upon installation, I soon found that I could not stop the drip from the back of the filter. I made it do, keeping the drips away from my container. But it was still a PITA and drew many comments from my visitors. Yesterday, because I had two filters in stock, I thought that as I passed a new filter, that would be a good thing to do. Alas! The same problem occurred and I have a new and bigger leak behind the joint. Plumbers tape wouldn't even help. The problem is two-fold. One, the coupling is plastic. Two, it is too short and the gasket won't work.

I found that the fine black particles can be removed from Brita filters by holding it under a faucet such that water is forced through the filter at a moderately high pressure. This can be accomplished by using your hands to "clasp" the top of the filter and the faucet so water is forced to flow through the filter. In other words, use your hands to provide a semi-water tight connection between the faucet and the filter. I let the high pressure water run through the filter for about 1 minute, which seems to be enough time to remove most of the fine black particles or black dust. Don’t shake the filter because this causes the particles to rub together which then creates more fine black particles or black dust.

I purchased a Brita Water Filter pitcher with five bonus filters included from Walmart in August 2011. The instructions for inserting and filling the filter were rather poor; however, after researching the Internet, I am reasonably certain I am doing it right.

The water in the pitcher kept turning green. I added filtered water to the pet water dish, and it grew green algae. I have staphylococcus infection; my dog has a urinary tract infection, and my cat has a bladder infection all at the same time. I have spent $93 so far at the veterinarian. I was put on sulpha drug that made me sick, and this is the only change in past two months!

I keep seeing dark, filmy small patches of something floating in the water at the bottom. Tried replacing filters, with no success. Even when filters are very fresh, this "goo" is still there. What the heck is it?

I have been in grave physical pain throughout my body for 3 years now. I have also had the bonus of physiological unease lacking a diagnosis 3 plus years in therapy. In fact, I had just that year purchased my first Brita pitcher water filter system. Since my first complaint to my primary care physician, in the fall of 2008 of leg cramps and painful walking. It had progressed to burning prickly tingling head to toe and excruciating hip socket burning pain day and night. To date, after 12-plus doctors of different specialties, "masking" medications, MRI's ER visits, CAT scans, a dozen Blood tests, etc., not one urine test? I/they found nothing wrong and I was at the end of my rope, ready to give up, I had to think what am I doing everyday that is making me sick. Then I thought, drink water!

I have used a Brita water filtration system on my kitchen water faucet for several years. I had no problems with this until I started using a new one of the same brand and kind. That one would not stay attached to the faucet. I patiently replaced this for a while but today it started leaking and came off again, so I discarded it. I bought a new one thinking maybe the other one was just a one-time faculty defect. However, the new ones do the same thing. I called customer service but they are not open on the weekends. This seems like a defect to me. I never had a problem with the first filter system coming off.

I have been using the Brita water filter for four months now. I have been experiencing headaches, which is very rare for me, and my intuition tells me it has something to do with the water. I have been seeing charcoal residue in the water pitcher as soon as I put a new cartridge in. This is very upsetting!

I just wanted to report residue collecting at the bottom on my Brita Pitcher that I have been using for the last five years. My husband and I been having stomach problems for the last two years and just discovered that it could be from the Brita as we have now been buying bottled water. The stomach seems to be more manageable now that we have returned to bottled water but we are unsure if there permanent damage.

I just wanted to report residue collecting at the bottom on my Brita Pitcher that I have been using for the last 5 years. Me and my husband have been having stomach problems for the last two years and just discovered that it could be from the Brita as we have now been buying bottle water. The stomach seems to be more manageable now that we have returned to bottle water, but we are unsure if there is permanent damage.

There is a considerable amount of black residue in my Brita Water container. I realize that bits of charcoal were to be expected in the beginning but even my dog won't drink the water and she needs to be given filtered water as she is in poor health. As soon as I went back to tap water, she would drink again. I feel unsafe drinking water with black goo on the bottom of it and would never even have my dog drink it. I am very disappointed with the product and cannot return it. I didn't keep the receipt. I will probably just throw it away.

My friend is using a Brita Water Filtration Pitcher (BWFP)and at times the water is turning green. How can this be safe for human consumption?

We bought a Brita water filter pitcher. it filters the water fine. But when you tilt the pitcher even slightly, the water pours out all over the place and/or the lid falls off. I would like you to replace it with a better one that works or return the price paid. However, I do like the filtered water. Thank you.

I, too, have noticed a change in the quality of Brita water filters. When I first started using the filters some 12-13 years ago, I was used to a few bits coming out in the beginning of a cycle and then a few at the end, letting me know it was time to change the filter. Now, it is constant. And a film forms around the reservoir unless I keep it constantly cleaned. Yes, it's "activated charcoal", which is the same that's given in hospitals. But how much of this stuff should we be ingesting? Pitchers require much more upkeep. More cleaning and more rinsing. I currently have 3 in use and am looking for a replacement. I really don't think this is worth the trouble.

There are also black spots in my Brita filter, but they are charcoal from the filter. The Brita system uses a charcoal filter. So if you read the instructions, it says to fill it up 2-3 times and empty the water out of the pitcher to clean out the spots. However, charcoal doesn't harm you in any way and can actually be good for you. Lastly, charcoal filters are better for you because they are slightly alkaline. Read this article about purified water from a Canadian doctor and bestselling author. Choose wisely!

I purchased my water filters through Amazon and followed the directions properly: soaking the filter 15 minutes, rinse filter, do not stream water directly on the filter itself. After ten pitchers full, I still see black carbon particles at the bottom of the filter container. I do not see how this can be healthy. I discontinued use and returned the product to Amazon.

Wow, I just read all these consumer complaints about the black particles and want to report that I had sent 2 letters in 2008 and a later email to Brita, all with the same complaint of floating black bits and a suggestion to add a fine net to the pouring spout. I received 2 responses, both totally useless. I have since switched from Brita, a horrid filter.

I used a Brita system that attaches to the faucet. I noticed black particles frequently and then all of a sudden the water had a very bad taste. I disconnected it and started using bottle water. At the same time I was using it, I began to experience what I consider symptoms of dementia i.e. I had difficulty concentrating on projects such as assembling furniture, installing new products on my computer, etc. I just couldn't think clearly enough to do it. Now, after being on bottled water for 2 months, my symptoms have cleared. I've been assembling/installing all the things I couldn't do before. I think this product could be dangerous.

I've been using Brita water filters for years but I'm alarmed recently by the black film that builds on the inside of the jug, especially on the bottom. I have no confidence in the safety of this water. I've switched filters and tried a new box of filters with the same result.

My husband and I are health-conscious, which is why we bought your Brita filter which affixes to the faucet. My daughter bought me a Zero water pitcher for Christmas. We tested the Brita water and was shocked and horrified that it was decidedly more polluted than New York City unfiltered water. Why did I buy a filter when plain unfiltered city water is much better? Brita read 10 to 20 points higher. This is an outrage. I was under the misconception that I was drinking pure healthful water, when in fact, I was drinking dirty water. I think people should be aware of this. I am turned off on your product. The commercials praising their purity are bogus.

I want to add my experience to the growing list. Recently, our replacement filters have been pouring black particles out into the drinking water. I spot them settling at the bottom of my cup all the time. I thought perhaps the first filter was defective, so I switched to the next one in the box. We buy them in packs of 5 at Costco. The 2nd filter was worse. I'm now switching to an entirely new box of 5 to see if it was just a bad batch. But having read the other complaints, I'm wondering if they have a quality control issue on their hands. If this continues, we will be switching water filtration products after over a decade of loyal Brita use.

I have used Brita water filter for 15 years, but I'm giving up and getting a competing brand. At first I thought I had defective filters bought in a large pack from Costco. Not only is there a lot of black particles that never quit being released during the entire life of a filter, but also there are fine grains that are even more worrisome since they are more difficult to see and avoid. I've bought two different smaller packs from two different places and they all have the same problem. I have no intention of drinking fine brown grains and larger black ones when the entire purpose is to have cleaner, better tasting water! I have wasted almost $100 trying to find the Brita filters that used to work wonderfully, and now I know they don't work at all anymore.

I started to notice a lot of black particles on the bottom of my glass after it was filtered through the Brita system. I thought I had a defective filter and changed it, following the instructions on the package. I was very disappointed when I still had the black particles in my glass and noticed them in the bottom of the pitcher itself! I've been using the Brita for many years, and this is the first I've had this problem. I thought it was the water where I was living, until I stumbled upon all these complaints from others having the same problem! Brita needs to get a better product or take these defective ones off the shelves!

We bought new set of Brita Filters. We followed the procedure of keeping it under tap and soaking in water. Despite this, it settles fine particles from the filter. It doesn't seem to be stopping even after several filtering. I am going return it where I bought it and going to call Brita as well. Is this real quality issue?

This is a follow up on a previous complaint. After finding a fine black carbon residue on the inside of the water pitcher (which stained my towels and will not come out), I contacted Brita about this and was very displeased with their handling of this issue. They insisted that this residue is harmless but offered a refund minus the tax. I never received a return mailing label which they say they sent. I took the filters back to Target anyway as I wanted a full refund, which they gave me. It is infuriating that this company refuses to acknowledge that this residue definitely caused physical problems which disappeared the day I switched back to bottled water. It may be that their testing showed no problem with it, but then I was not in their test group. I can only wonder how many others have had this problem and have not reported it or haven't figured it out. Thankfully, I don't seem to have any lasting problems from this, but will neither purchase these filters again nor endorse them to anyone else. As for Brita's customer service, a big fat zero!

I have used Brita water pitchers and filters for 5 years. Recently, I have noticed black particles at the bottom of my water pitcher after a couple weeks of use from one filter. I buy my Brita filters from Target and have even tried purchasing a new pitcher. However, nothing has helped, and the black particles end up at the bottom of my pitcher or the bottom of my drinking glass.

I have been using the Britta Water Filtration pitcher for about four months and recently noticed a fine black residue inside the filtered water portion of the pitcher when wiped with a towel. I do wash all the pieces in the system about once a week. I have been experiencing some intestinal problems and am wondering if it is this residue that may be causing it. I've not contacted Britta directly yet but was interested to read the complaint by someone who did and still had the same problem. I think I'm going to switch back to bottled water for a while and see if anything changes. If so, the Britta people will definitely be hearing from me.

I purchased a Brita pitcher for consumption of filtered water. After using it for several months, I observed at the bottom of the pitcher a very fine black powder, which I suspected to be the activated charcoal used to make the water filters. I called the company on September 17 and told them the situation. They proceeded to say that it could be a faulty filter, so they would send me another new filter. Certainly, it is very disturbing to think that I could possibly had been drinking this powder for months, including putting it in the baby bottle of my infant.