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Brinks vs. Vivint

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Vivint Smart Home

What is the difference between Brinks and Vivint?

Both Brinks and Vivint offer wireless, smart-home-compatible security systems. They also have similar equipment and protection options. The biggest differences are in their monitoring plans and DIY installation options.

Installation and cost

brinks home security logovivint home security logo
Installation typeDIY or professionalProfessional
Installation fee$200 to $450$49 to $199
Upfront cost$199 to $699Varies based on equipment
Trial period30-day risk-freeNone listed
Contract terms36 monthsTypically 60 months; month-to-month options available
brinks home security logoDIY or professional$200 to $450$199 to $69930-day risk-free36 months
vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase

Monitoring plans and pricing

brinks home security logovivint home security logo
Monitoring price range$39.99 to $49.99/month$19.99 to $29.99+
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoring$39.99/monthStarting at $19.99
Upgraded professional monitoring$49.99/monthCustom plans and packages available
brinks home security logo$39.99 to $49.99/monthProfessionalNot offeredNot offered$39.99/month$49.99/month
vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available

Security equipment

brinks home security logovivint home security logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonVivint Emergency Pendant
Yard sign
brinks home security logoWirelessIndoor and outdoor cameras
vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant

Smart-home features

brinks home security logovivint home security logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detector
CO detector
brinks home security logo
vivint home security logo

Technology

brinks home security logovivint home security logo
Mobile app
Mobile app monitoring
iOS rating3.84.6
Android rating2.94.4
Notification/alert optionsPush and textText and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsApple TV integrationNest
brinks home security logo3.82.9Push and textApple TV integration
vivint home security logo4.64.4Text and pushNest

Reputation on ConsumerAffairs

brinks home security logovivint home security logo
Overall star rating4.244.8
Verified customer reviewsBrinks reviewsVivint reviews
brinks home security logo4.24Brinks reviews
vivint home security logo4.8Vivint reviews

All information accurate as of publishing date.

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    Brinks

    Brinks offers up-to-date home security technology and transparent pricing. It provides equipment you can easily install yourself, but it also lets you opt for professional installation. Brinks requires customers to sign long-term contracts, which might not be appealing to some people.

    Brinks plans

    • Smart Security Essential: The basic plan is $199 and comes with a control panel, one motion sensor, two door sensors and a yard sign. Monitoring services are $39.99 a month.
    • Smart Security Complete: This plan is $349 and includes one control panel, one video doorbell, one motion sensor, two door sensors and a yard sign. Monitoring services are $44.99 a month.
    • Smart Security Ultimate: At $699, this plan includes one control panel, one video doorbell, one motion sensor, three door sensors, one outdoor camera and one yard sign. Monitoring services cost $49.99 a month.

    What Brinks customers say

    Brinks customers who left reviews on our site appreciate the company’s knowledgeable and polite company representatives, particularly at the installation stage, with many customers saying they're happy with their system and the service they received. Others appear to have had more mixed experiences with customer service, saying it took multiple attempts to get their issues resolved.

    Brinks did a fantastic job. They came out recently to jump my system up from 3G to 4G. And they also installed a smart lock for the front door. Everything's working the way I would like it to work.”

    Jeanette of Austin, TX

    Vivint

    Vivint is less encouraging about customers taking a DIY approach to installation, but the company offers excellent options to customize your plan. The company does not offer prepackaged equipment on its site, choosing to take a more personalized approach — speak to a company representative, and they’ll help identify your needs and build a custom plan for you.

    Vivint packages

    Vivint Flex Pay offers two options: You can purchase the equipment upfront with no contract or sign a contract and pay no upfront costs.

    • Purchase upfront: This plan lets you buy the equipment you need for your custom monitoring plan upfront. There’s no contract with an upfront purchase, so your only commitment is the monthly monitoring cost.
    • Sign a contract: If you’re not willing or able to pay upfront, Vivint offers 42-month and 60-month contracts. The contracts come with 0% interest, so you’re not paying higher costs over time.

    What Vivint customers say

    Vivint’s Smart Home systems frequently garner positive reviews from its customers, many of whom mention friendly and polite technicians who answered all their questions. One reviewer noted that their technician “didn't mind going over it twice so they knew I understood how it all worked.” Other reviewers critique miscommunication about pricing or installation schedules, and some found it hard to get a representative on the phone. That said, many reviewers would recommend Vivint based on their experience.

    Justin was great and accommodating, he explained everything thoroughly and made sure before he left that everything was how I wanted. ... I will refer everybody I know to this company. ... This right here, is the bees knees.”

    William of Louisville, KY

    Bottom line: Brinks or Vivint?

    Brinks and Vivint offer customers similar services with similar equipment. Both have smart-home integration and mobile apps for convenience. The most significant difference between the two is the approach each takes with its customers.

    • Brinks is best for customers who prefer a more DIY approach to home security and don’t mind signing a contract.
    • Vivint is best for customers who would like a white-glove approach and the option of a month-to-month contract.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.