BCI Bath & Shower Reviews

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About BCI Bath & Shower

BCI Bath & Shower transforms bathrooms of all sizes and styles throughout North America. Its American-made products include different types of tubs and showers, which you can customize for color, hardware, accessories and other features. All BCI Bath & Shower products can be installed in as little as a day and come with a limited lifetime warranty. The company offers free in-home consultations with project quotes.

Pros
  • Customizable options
  • Accessibility products
  • Payment plans
Cons
  • Not available in all locations

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What is BCI Bath & Shower?

BCI Bath & Shower is a bathroom remodeling company with more than 850 authorized dealers throughout North America. Its factory-trained installers update bathrooms of all types using American-made products, including bathtubs and showers with customizable features. Remodels can be completed in as little as one day. BCI Bath & Shower is based in Libertyville, Illinois.

How does BCI Bath & Shower work?

BCI Bath & Shower’s process starts with a free in-home consultation and cost estimate. You can get started by calling or filling out a form online. BCI Bath & Shower sends out an approved local expert to discuss your remodeling ideas, show you samples and give customization options. You then get a quote for your project.

On installation day, a factory-trained crew will prep the bathroom, remove existing products and install the new bath or shower items. The installation can take as little as a day. BCI Bath & Shower remodels are backed by a limited lifetime warranty.

BCI Bath & Shower products

BCI Bath & Shower offers a variety of bathroom products and services. These include:

  • Bathtubs: Bathtubs include replacement tubs, tub liners and deep-soaker tubs.
  • Showers: Shower types include replacement showers, enclosures and doors, oversize showers, corner showers and more.
  • Conversions: Convert your shower or tub to make it more useful. There are several colors and patterns to choose from for easy updating.
  • Accessibility products: BCI Bath & Shower offers walk-in tubs and roll-in showers that make bathing safer.

BCI Bath & Shower states its products are made with high-quality acrylic that’s nonporous, resistant to mold and mildew and easy to clean with gentle soap and water. The company backs its baths and showers with a limited lifetime warranty.

BCI Bath & Shower cost

BCI Bath & Shower emphasizes affordable pricing. You can get a cost estimate by setting up a free in-home consultation with a local expert; at the end of the consultation, you receive a quote for the remodel.

BCI Bath & Shower offers financing and discounts. At the time of publishing, the company’s financing options include payment plans starting as low as $99 per month and an option to make no payments over 18 months. BCI Bath & Shower provides discounts for military personnel and seniors.

BCI Bath & Shower FAQ

Does BCI Bath & Shower offer payment plans?

At the time of publishing, BCI Bath & Shower offers payment plans starting at $99 per month. It also offers a plan with no payments over 18 months.

Does BCI Bath & Shower offer discounts?

BCI Bath & Shower has both military and senior discounts.

Does BCI Bath & Shower have a warranty?

All BCI Bath & Shower products come with a limited lifetime warranty. Be sure to read over the fine print of the warranty so you understand the coverage details.

Where is BCI Bath & Shower available?

BCI Bath & Shower has a network of more than 850 authorized dealers across North America.

Is BCI Bath & Shower legit?

Whether you’re looking for a complete bathroom remodel or a more simple update, BCI Bath & Shower is worth considering. The company offers a variety of bath and shower products and the ability to customize to your design tastes. The free in-home consultation, financing plans, discounts and limited lifetime warranty are added benefits. With any remodel, we recommend reading reviews, checking licensing, requesting references and getting quotes from multiple companies before choosing the right company for you.

BCI Bath & Shower Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed May 2, 2025

    I decided to have my bathroom remodeled by a company affiliated with BCI Bath & Shower, specifically Rome Bath Remodeling. Their pricing was competitive, and they struck me as the most honest compared to others I considered. I had a tub removed and a shower installed, complete with safety features like shower bars and a seat, which was crucial for my husband due to his disability.

    The installation was seamless. From the very start, their presentation was thorough, and the installation went smoothly.

    I'd confidently give them 5 stars for their service. Regarding the cost, while I've found such remodels can be expensive, I'd rate it a 4 out of 5 for value, as they offered more for my money compared to others.

    The finished outcome was perfect, just what we needed.

    Thanks for your vote!
    BCI Bath & Shower
    Response from BCI Bath & Shower

    Thank you so much for your review. We’re proud to have delivered great value and results for your bathroom remodel.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 1, 2025

    I found myself needing to remodel a bathroom in anticipation of my elderly mother moving in with me. I wanted to ensure she had a walk-in bath for her convenience. After some difficulty getting timely pricing from companies in my area, I decided on Rome Bath Remodeling, an affiliate of BCI Bath & Shower. They responded quickly with a reasonable quote, which was a major deciding factor for me.

    On the install day, the team worked efficiently and I work from home so I appreciated their minimal disruption. Once the remodel was completed, the bathroom not only looked great but was left clean and tidy, adding to my satisfaction with their service. My mother has since used the walk-in bath and is quite pleased with its functionality. My overall experience with BCI, through their Rome affiliate, was positive. Though the pricing was on the higher side, I felt the quality justified it.

    Thanks for your vote!
    BCI Bath & Shower
    Response from BCI Bath & Shower

    Thank you for sharing your experience. Your satisfaction means a lot to us, and we appreciate your trust in the quality of our work.

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      Verified purchase
      Punctuality & SpeedStaffRates

      Reviewed April 29, 2025

      We picked BCI because we were quite impressed with their presentation. The representative was very professional and not at all pushy. We showed them what we had and they showed us brochures and the tings they have. Also, they provided financing options and we had just faced some unexpected medical expenses. It was a very good visit. For the installation, they managed to fit my schedule earlier than expected, and the entire job was completed in just one day. They ripped out the old tub, put the new one in, carried out all the trash and cleaned up after themselves, everything immaculate.

      The new setup included a bathtub, shower wall, grab bar, and new fixtures. My grandson selected the design with us and we're all very pleased with how it turned out. It’s aesthetically pleasing and functional—no longer an embarrassment when guests visit. If I were to advise someone, I’d say I was very pleased with BCI’s work, especially their friendly service and attractive financing, which worked well for us. We even managed to pay the plan off before any interest accrued.

      Thanks for your vote!
      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you so much for your review. We're glad our team made a positive impression and could accommodate your needs—both in design and timing. We appreciate your recommendation!

      Verified purchase
      Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRates

      Reviewed April 5, 2025

      After some thought, I picked BCI Bath & Shower to remodel my bathroom, primarily because I frequently saw their advertisements on TV. However, I did notice that they seemed more expensive compared to other companies I've since seen. I had a walk-in shower installed. While I haven't personally used it yet, my sister and her husband have, and they find it wonderful. This feedback reassures me that it was a worthwhile investment, even though I'm still paying for it. On a separate note, I never received the gift card—$200 or $500—that was promised to me. I didn't pursue this further, assuming that perhaps it was never a legitimate offer. Also, the service team was commendable; they were both friendly and maintained cleanliness. I'd rate their service quality with a 5 for their exceptional professionalism. The overall experience was satisfying, though I do feel I might have paid more than necessary, which makes me rate the pricing a 4.

      Thanks for your vote!
      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you so much for sharing your experience with us! We’re truly sorry that you didn’t receive the promised gift card, and we understand how disappointing that can be. We will send your request to the customer support and try to get it resolved.

      Verified purchase
      CoverageSales & MarketingStaffRates

      Reviewed April 3, 2025

      After some thought, I picked BCI Bath & Shower for a remodel based on an ad I saw on the internet. My primary reason for seeking their services was a crack in the bottom of our tub, which clearly needed addressing. We decided to replace it with a walk-in shower, and the installation only took two days. The transformation is great—we're really pleased with the work.

      During the installation, the team performed beautifully. They were very tidy, leaving no mess at all. Even at the end of the first day, they ensured everything was clean and functional for use, including the toilet and sink. On the second day, they began around 8:30 to 9:00 in the morning and completed the job to our satisfaction.

      Our bathroom went from an old tub, shielded by a shower curtain, to a brand new, plain white, walk-in shower. We decided against glass doors, opting to keep the shower curtain, which suits our preference. The work completed by BCI was stellar, and I would certainly recommend them to anyone interested in converting their bathrooms.

      All in all, my experience with BCI Bath & Shower was excellent—the quality, care, and professionalism were spot on.

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      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you so much for sharing your positive experience with us! We’re thrilled to hear that the transformation of your bathroom exceeded your expectations, and that you’re pleased with the walk-in shower and the installation process.

      Your recommendation means a lot to us, and we appreciate your kind words about the quality, care, and professionalism of our team. If you ever need assistance again in the future, please don’t hesitate to reach out!

      Verified purchase
      Customer ServiceCoverageStaffFollow-Through

      Reviewed May 2, 2025

      I opted to use BCI Bath & Shower for my bathroom remodeling project. Unfortunately, my experience wasn’t as smooth as I had hoped for. Initially, there were issues with the design, which couldn’t be implemented as promised. This disappointing start transitioned into further problems post-installation.

      The faucet began leaking soon after it was installed. Although BCI did replace it eventually — but not before I had to order the necessary part myself. I also noticed a concerning cracking noise in the flooring, which I reported. However, they never got back to me about fixing that issue. Their lack of follow-up left a lot to be desired.

      Despite my initial decision to let their professional come up with a design, it ended up not being what I hoped for. After much back and forth, I decided to trust their expertise, but the end result was underwhelming.

      I wouldn't recommend BCI Bath & Shower based on my experience due to the persistent issues and inadequate response to problems.

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      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you for your honest feedback. We appreciate you bringing these issues to our attention and will share your concerns with the appropriate team to help ensure we do better moving forward.

      Verified purchase
      Sales & MarketingPunctuality & SpeedStaff

      Reviewed April 29, 2025

      I looked for a reliable company for my bathroom remodel and chose BCI Bath & Shower. I opted for their shower installation service, and it's been about a year since the remodel. My experience with their sales representative was generally fine, although there were some issues later on. While the salesperson didn't identify that the subfloor needed attention, which caused a delay, the installation team was truly exceptional.

      The team initially did the demolition and informed us on how to handle the subfloor issue before returning to complete the installation. Their guidance was incredibly helpful. The quality and design of the shower have been fantastic, and we absolutely love it. Throughout the process, the installers were informative and kind, making the experience much smoother. Overall, I'm very satisfied with BCI Bath & Shower and would definitely recommend their services.

      Thanks for your vote!
      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you for taking the time to share your experience with us! We’re thrilled to hear that you’re enjoying your new shower and that the quality and design exceeded your expectations.

      We truly appreciate your recommendation and are happy that overall, you were satisfied with the service. If you need anything in the future, please don’t hesitate to reach out!

      Customer ServicePunctuality & Speed

      Reviewed April 7, 2025

      They may have very fine products, I was looking for fiberglass repair and they couldn't refer me to anyone, so they hung up on me after they called me and I found that to be very unpolite. I guess I was wasting their time.

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      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you for your feedback. We are sorry to hear you had this experience and will work on improving our customer interactions.

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed April 5, 2025

      My wife and I need an accessible shower system. We are both elderly, and stepping over the bathtub was quite arduous, prompting our decision for a remodel.

      The installation with BCI took place 8 months ago, and I commend the young man who executed the installation. He worked solo but delivered top-notch, excellent work.

      However, sharing the overall picture, I'd caution friends or family on where they stand financially before choosing BCI due to the expense involved. You must prepare to avoid being caught in monthly financial commitments which could potentially disrupt your budget.

      Thanks for your vote!
      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you for sharing your experience with us! We’re so glad to hear that the installation went well and that the installer delivered high-quality work.

      If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

      Verified purchase
      Installation & SetupStaff

      Reviewed Nov. 5, 2023

      We called for someone to come and talk to us about BCI. This man came and he was marvelous. He had this charisma and he seemed honest and very sincere. We love it. The installation went wonderful. They sent two of the nicest fellas. They were very thoughtful. We have a total care son and another son who has special needs, so we're busy. We have a small house and they were very thoughtful of our needs. They didn't do a thing till they asked. I was very impressed. They worked quietly. They didn't bother anybody. They did a beautiful job. They're quality people. We're very pleased with our shower and I love the seat.

      Thanks for your vote!
      BCI Bath & Shower
      Response from BCI Bath & Shower

      Thank you for choosing us for your home. We are happy to hear that you love your new bathroom and hope it can make life a little bit easier for everyone, if not just adding some new beauty.

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        BCI Bath & Shower Company Information

        Company Name:
        BCI Bath & Shower
        Website:
        www.bcibathrooms.com