Basco Shower Doors Reviews

Worst customer service EVER!!! We built a new home and installed a very expensive shower door from Basco. Not only is there a huge smudge in the glass that cannot be removed, but now it's not working properly I have e-mailed them five times, put calls into them four times and now they claim that it will cost me $168.00 for a service call. What about the Lifetime Warranty? What a joke!! I will never recommend them.

We purchased a Basco Shower door system in 2002. A few years ago, one of the hangers detached from the glass. After unsuccessfully trying to re-attach it myself, I called Customer Service. They informed me that the hangers are attached at the factory and offered to replace the panel for free if I would pay shipping (which I gladly did). I did have to show proof of purchase. Recently (2025), the same thing happened to the other glass panel - so I called Customer Service again and was told that they had changed the design to address this problem, and this time, they sent me 2 new panels free of charge and covered the shipping!! I don't know of many companies that would support their 22-year-old product at this level. I wish more companies would follow their lead. Can't recommend them enough!!

Had our Basco tub doors installed five years ago when we remodeled our guest bath, have used the doors less than ten times. One of the doors literally exploded two days ago - glass everywhere. The door that shattered is not the one used to get in/out of the tub. It was a horribly frightening experience. Thankfully the tub/shower was not being used at the time.

I wonder who is responding about let this business to be on market? So many negative reviews. I have very ugly shower door. I paid a lot of money for brushed gold frame and expect it will look nice. The door came with clear gasket on the door, but entire frame with thick ugly black gasket which is bulging out. It took time to find a manager, **. She answered first that I need to send more picture. Since that time she was gone. Last contact March 5, 2025. I offered to pay extra for all clear gasket! Work was done by Showroom and Counter Sales, Area Plumbing & Electric Supply, 121 Tradepark Dr. Somerset, KY 42503.

We order the Basco semi-frameless shower door through Home Depot. None of this is their fault, they can do nothing, big surprise. Two of the hanger brackets were broken. Seemed like an easy fix. Called Basco several times. Finally talked to a customer service person who told me I had to order new hangers at my expense. She looked up my order, found the door ordered replacement parts. They arrived 7 days later. WRONG SIZE. I called many many times. Finally talked to someone. Sorry, will order correct size at MY expense and oh they DON'T take returns... that was 7 days ago, the new hangers still aren't here. Tracking says they are in Kansas. 7 days to go from Ohio to Kansas. What a joke...Don't do business with this company.

Just like everyone else, our door exploded without any cause. Have yet to call Basco because they're not open on Sunday! Why is Lowe's still selling this? I'm not even sure I want them to replace it. My hands are all cut up and I certainly wouldn't want that to happen to a guest in our guest bathroom.

The directions were poor. There was no mention of installing the bottom screws on the sides even though it was not hard to figure out that they were the same as the top screws. Also, we had previously purchased a Basco shower door and it had framed glass so we assumed that this one would also. It did not. So there is no way to bolt on the handles and towel rack. They are pushed on and held by friction. I am sure this will not last especially considering that it will probably be used by some grandkids. Overall, we are not very pleased with this purchase, especially after buying a previous one for another shower that we really like.

On Sunday, 5/19/2024, the tempered glass in our shower wall (from Basco) spontaneously exploded. The tempered glass shot out like shrapnel, putting nicks in our tile and the shower floor. The glass and tile was installed in January 2022. Basco states that they will only replace the glass, but not the installation and replace/repair the nicked tile.

Prompt communication throughout the purchasing process with Basco Shower Doors. I received regular updates on the status of my order, which helped alleviate any concerns about shipping delays. 10 on 10 service!!!

Superior customer service! I had a few questions about the installation process, and the support team was incredibly knowledgeable and friendly. They made the whole experience hassle-free!!! Highly recommended!!!

My wife and I installed a BASCO sliding shower door a few years ago. It looked beautiful and closed very nicely. Now I need to replace 2 small and inexpensive parts. I called BASCO to order the parts (2 door stops and 1 door divider) and was told that since the model has been discontinued they no longer carry parts for that model. We spent $1100.00 to buy the door and more on the installation but I can no longer get the parts I need. Imagine if you had a 5 year old car and the model was discontinued so when you needed a new alternator they were no longer available!! It doesn't matter how much we like the door, our only option is to replace the entire door. I will never buy another BASCO product. Customer service is not a priority at BASCO.

Ordered sliding glass doors. Installed all framing, follow directions to the “T”. Went to hang shower door on hinges. Door was up for about 10 minutes then shattered without anyone touching it. Called Basco, they said they had a few other instances but would send us new door. Put new door up, it hung for 20 minutes…then shattered again. Read numerous reviews on here and elsewhere about tempered glass shattering if there's a bubble or edge defects.

Glass door completely shattered when installing. Pieces of glass everywhere, small cuts all over arms, glass in the drain, vents, sink, all over. We will likely be finding pieces for a long time. Basco continued to tell me the glass was safe because it was tempered, but that does not mean that the tempered glass would not break. Do not buy.

This has been a real experience!! I ordered a shower door thru Home Depot. 1st one came after 3 weeks and was shattered, so ordered 2nd, it came with wrong handle and a short track so it was caulked, looking terrible, what a bad experience!!!

I purchased a 36x80 Celesta FRAMELESS 3/8 inch glass shower screen for the reason that it is FRAMELESS. However, after installing the shower screen, I noticed it included a support bar that goes across the top of the shower. I called to understand what the support bar was for as there are NO pictures of this when you're looking at the shower screen online. I was told shower screens wider than 36" require a support bar. Had I been informed about this or saw it online, I would have downsized. I'm so disappointed in the lack of forthcoming information online and from the supplier.

These doors pass each other which doesn't allow the handles to be installed on the side that make sense. To start the water, we have to grab the glass to slide open because the only place for the grab handle is on the inside. Likewise to get out of the shower. The handle to slide open is on the outside. The installer (who was very expensive-cost more than the door itself) said it's a design flaw. Because the doors pass each other, the handles had to be put on those sides. Glad I could attach pictures to this.

I purchased three Basco shower doors and while removing the last of the three units individual glass panels from box 9 (right side up) it exploded and glass ripped my shirt and glass implanted itself into my legs. Have approached Lowe's regarding this matter and they have no warranty on special orders and are reaching out to Basco regarding this as I have already drilled holes into the bathtub and frame is in place. Dangerous and traumatic experience and from the reviews I am reading - it appears this company is terrible both in product design and customer service.

Looks are amazing. Design is horrible. Instructions are horrible. Technical support is even more horrible. Very poor design on the shower bar and door handles. They are press on fit with a gasket. They do not press on easily. I had to use soap to get them on and one of the gaskets ripped. Instructions do not help. I contacted tech support and they had nothing more to add. I will have to modify some things myself to make things work right. I'll be going back to Delta shower doors. Their design is much better. I would expect more from an American made company. I paid a lot and got little in return.

I have been reading reviews of the shower door suddenly shattering and I think I might have figured out why. While taking a shower, I heard a noise like something fell but did not see anything. I realized the shower door itself fell - shifted down. The nylon spacer that is on the lower pin of the door failed - it broke and fell out, letting the door slip down. If the door had been in an different position, it might have fallen out and broken. The piece is small, and might be hard to find in a pile of shattered glass. Luckily for me, the door stayed mostly in place. I have had this door for 3 year with regular daily use by 2 adults.

Installed 1.5 weeks ago (Basco Semi-frameless Shower door Roto) and only used for past week. When getting out of the shower, while sliding door open, it totally shattered on me. Thankfully no shards/slivers in my eyes, but over 50 small cuts, few pretty significant. Double thankful it didn’t happen to my partner on blood thinners. :-(. So waiting to hear from installer and Basco. (I did register the product after the install.) I am horrified that they can sell anything that can cause such injury. Am very afraid to even touch the other slider door, and what’s to say a replacement won’t do the same damage?!!