Basco Shower Doors

My wife and I installed a BASCO sliding shower door a few years ago. It looked beautiful and closed very nicely. Now I need to replace 2 small and inexpensive parts. I called BASCO to order the parts (2 door stops and 1 door divider) and was told that since the model has been discontinued they no longer carry parts for that model. We spent $1100.00 to buy the door and more on the installation but I can no longer get the parts I need. Imagine if you had a 5 year old car and the model was discontinued so when you needed a new alternator they were no longer available!! It doesn't matter how much we like the door, our only option is to replace the entire door. I will never buy another BASCO product. Customer service is not a priority at BASCO.

Ordered sliding glass doors. Installed all framing, follow directions to the “T”. Went to hang shower door on hinges. Door was up for about 10 minutes then shattered without anyone touching it. Called Basco, they said they had a few other instances but would send us new door. Put new door up, it hung for 20 minutes…then shattered again. Read numerous reviews on here and elsewhere about tempered glass shattering if there's a bubble or edge defects.

Glass door completely shattered when installing. Pieces of glass everywhere, small cuts all over arms, glass in the drain, vents, sink, all over. We will likely be finding pieces for a long time. Basco continued to tell me the glass was safe because it was tempered, but that does not mean that the tempered glass would not break. Do not buy.

This has been a real experience!! I ordered a shower door thru Home Depot. 1st one came after 3 weeks and was shattered, so ordered 2nd, it came with wrong handle and a short track so it was caulked, looking terrible, what a bad experience!!!

I purchased a 36x80 Celesta FRAMELESS 3/8 inch glass shower screen for the reason that it is FRAMELESS. However, after installing the shower screen, I noticed it included a support bar that goes across the top of the shower. I called to understand what the support bar was for as there are NO pictures of this when you're looking at the shower screen online. I was told shower screens wider than 36" require a support bar. Had I been informed about this or saw it online, I would have downsized. I'm so disappointed in the lack of forthcoming information online and from the supplier.

These doors pass each other which doesn't allow the handles to be installed on the side that make sense. To start the water, we have to grab the glass to slide open because the only place for the grab handle is on the inside. Likewise to get out of the shower. The handle to slide open is on the outside. The installer (who was very expensive-cost more than the door itself) said it's a design flaw. Because the doors pass each other, the handles had to be put on those sides. Glad I could attach pictures to this.

I purchased three Basco shower doors and while removing the last of the three units individual glass panels from box 9 (right side up) it exploded and glass ripped my shirt and glass implanted itself into my legs. Have approached Lowe's regarding this matter and they have no warranty on special orders and are reaching out to Basco regarding this as I have already drilled holes into the bathtub and frame is in place. Dangerous and traumatic experience and from the reviews I am reading - it appears this company is terrible both in product design and customer service.

Looks are amazing. Design is horrible. Instructions are horrible. Technical support is even more horrible. Very poor design on the shower bar and door handles. They are press on fit with a gasket. They do not press on easily. I had to use soap to get them on and one of the gaskets ripped. Instructions do not help. I contacted tech support and they had nothing more to add. I will have to modify some things myself to make things work right. I'll be going back to Delta shower doors. Their design is much better. I would expect more from an American made company. I paid a lot and got little in return.

I have been reading reviews of the shower door suddenly shattering and I think I might have figured out why. While taking a shower, I heard a noise like something fell but did not see anything. I realized the shower door itself fell - shifted down. The nylon spacer that is on the lower pin of the door failed - it broke and fell out, letting the door slip down. If the door had been in an different position, it might have fallen out and broken. The piece is small, and might be hard to find in a pile of shattered glass. Luckily for me, the door stayed mostly in place. I have had this door for 3 year with regular daily use by 2 adults.

Installed 1.5 weeks ago (Basco Semi-frameless Shower door Roto) and only used for past week. When getting out of the shower, while sliding door open, it totally shattered on me. Thankfully no shards/slivers in my eyes, but over 50 small cuts, few pretty significant. Double thankful it didn’t happen to my partner on blood thinners. :-(. So waiting to hear from installer and Basco. (I did register the product after the install.) I am horrified that they can sell anything that can cause such injury. Am very afraid to even touch the other slider door, and what’s to say a replacement won’t do the same damage?!!