Asko Appliances Reviews
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ASKO produces high-performance kitchen and laundry appliances, such as dishwashers, washing machines, dryers and kitchen appliances. Known for its Scandinavian design, ASKO caters to consumers seeking both functionality and style in their home appliances.
Visit us.asko.com- Compact design for small spaces
- High cleaning efficiency
- User-friendly features
- Frequent repairs needed
- Poor customer service experience
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Asko Appliances Reviews
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Reviewed Jan. 23, 2015
We replaced our old ~10 yr dishwasher because some rust was beginning in it, with a new ~1000 dollar Asko dishwasher... if I could get the old dishwasher back, I would. The Asko dishwasher will probably rank high in all categories except for one, it does not wash the dishes very good. Yes, it is quiet; yes it uses less water; but it does not clean your dishes very well * AND * it takes a LONG time doing a bad dish washing job too (2.5 to 3.5 hours). Unless you are the type that pre-washes your dishes good before you put them in the dishwasher, then this dishwasher is not for you.
Reviewed Sept. 2, 2014
Purchased new 8/4/14 model d5893, ser #084301766667. Installed ~8/11/14. Worked the 1st time when installer checked it out. Not worked since 1st tech suggested new tech because he couldn't for 2 weeks. Took another wk for #2 tech. Part back-ordered, heard nothing for 1 week. Will it ever work?
Reviewed Aug. 24, 2014
Just had my Asko D55254 dishwasher installed. It took a month to order it - the type where you install the wood panel over the door. My appliance store assured me it would be very quiet. Imagine my dismay when he installed it and started it up and it's almost as loud as the 12 year old dishwasher I replaced. My daughter's Kenmore makes no sound. I thought a $1300 Asko would be just as quiet. Big mistake. Now I'm told if I want to spend another $600 I can upgrade to a Miele. I will never buy an Asko again and if I know of anyone who is thinking of getting one I will invite them to my house to listen to the loud noise it makes. It's a shame stores don't have appliances hooked up so you can actually hear them before you purchase them.
Reviewed June 27, 2014
I booked and called to have my dishwasher and oven fixed. The dishwasher was not draining. The serviceman found that there was a blockage in the first 15 minutes. He then spent another hour and a half on it testing it for a leak, which it did not have. He was deliberately wasting time. He then went to fix my oven and took out the fuse, demanded a plastic bag, put the fuse in the bag and snapped it in half. He then said he could not fix it today and the office would call. He added that they will tell me that they would not have parts but I was not to mention that he had said this. He said, that they would offer for me to buy a new oven.
A week later after numerous calls and an email they still will not respond. They keep saying a team leader will call back. I have requested the fuse to be returned to try and source one elsewhere, but it has not occurred. He was an aggressive man who told me it was none of my business what was wrong with the machine, and he was the expert so I did not have to worry. He also said that they do not stock spare parts for ovens anymore as there would be too many parts to stock.
They charged me $245.01 for nothing. I paid as the serviceman was so angry and I wanted him out of my house as I did not feel safe while he was there as he was complaining about his life and Asko. I would never recommend buying an Asko product again as it appears that you will not be able to have the machine fixed if it needs parts. The products are definitely not built to last.
Reviewed June 21, 2014
I bought an Asko W6884 washing machine approximately 1 year, 1.5 years ago. The first one was leaking water, the door did not close properly. Asko sent the technician twice then changed it. No drama. The second started to do a squeaky noise and sounded like a spring inside just broke after a couple of months. The technician came again, few months later same story. After 4 technicians visits, Asko replaced it with a new one. No drama. The new one started to do the same squeaky noise, the technician came once, few weeks later same noise.
I have asked Asko to give me the money back as I bought their product to have a reliable machine as I did not want to deal with repairs. The washing machine does a good job is totally programmable which is the reason I bought it in first place but I think there is something wrong with the spring system. Like a design defect. I don't believe I have been sooo unlucky to get 3 defected machines. I am disappointed because I bought Asko to have a quality product, reliable and energy wise machine.
Reviewed May 27, 2014
I am a backyard tech so do my own repairs on most things. Bought Asko D3122 Dishwasher 3.5 Years ago. Within 18 months drain hose had split. Drain hose from Asko twice the price of non-genuine Bunnings knockoff. Replaced Hose. Now at 3.5 years the power cord fried at the plug. Replaced plug - fixed it. 5 days later no power at all. Checked wiring behind kickplate and found float switch plug burnt out (after research I believe this seems to be a common problem that will eventually take out the main board in most instances in this model).
When attempting to get the machine fixed at ASKO HEAD OFFICE AUSTRALIA my dealings have left me less than satisfied. Poor call back from customer service when contacted by phone though very pleasant to talk with. Extremely Poor face to face customer service at their HEAD OFFICE in AUSTRALIA. After reading other peoples experiences and now experiencing this same DISRESPECT OF TRUE CUSTOMER SERVICE I urge ANYBODY thinking of buying an ASKO APPLIANCE to STAY AWAY.
Reviewed April 14, 2014
Asko dishwasher model D3250 - I have read the poor reviews for the Asko dishwasher and I am so empathetic, but my experience is totally different. I loved the Asko washer and dryer my sister owned, so when we purchased a 2-year-old home (1999), we upgraded all of the appliances. We chose Asko for the washer, dryer and dishwasher. We did not have experienced service in the Ann Arbor MI area, so this was frustrating for the problems encountered with the washer/dryer (replaced the mother board on the dryer when it wasn't drying - only to discover the lint trap needed RINSING in water to maintain performance - not in the manual). The belt on the dryer needed replacing once - still works.
The washer quit a few years ago. The dishwasher is still working, but just had a problem with the upper rack not cleaning dishes. I checked the washer arms. They are clean as a whistle (I add a few tablespoons of vinegar to each wash to maintain, and prevent water spots on glassware). With the top arm off, we used a dental mirror to look inside the wash arm bearing onto which it snaps, and found several pieces of a plastic part that I suspect came from the water pump, and pieces were also located in the lower wash arm assembly. So, although the washer was retired at age 13, the dryer and dishwasher still work at age 15.
Reviewed March 8, 2014
The asko appliances are inherited from the rich guy we bought the house from. We thought we were very lucky to get a house full of high end stuff but in all honest the performance is not anything special at all. If that were the only problem and the green story is where they hung their hat. Maybe we would be fans but the dishwasher does not do a good job of cleaning compared with other dishwashers I have had in my life that are more typical brands and the main problem is that when they are serviced the parts take forever to be received. The fix doesn't last very long and now at 8 years old the parts have been discontinued and are no longer available. The company was bought out by sub zero/wolf parent who thinks high end appliances are a good thing but not a good enough thing to keep going with parts. I will never again buy anything with the name asko, sub zero or wolf on it. Their idea of customer service is telling you politely to stick it in your ear.
Reviewed Feb. 13, 2014
Bought a gorgeous stackable titanium ASKO washer/dryer in May of 2013. By December the dryer was whistling a high pitched squeal. Turns out the belt was already a problem. We took the time to hunt down the proper warranty repair folks. They didn't have a replacement belt. They told us it would be at least three weeks for the belt to arrive. The washer is amazing and does a great job. We like the dryer as well - except for the whistle from the bad belt and the very loud performance altogether. Part of the reason we bought this model is that it is supposedly made for small spaces. But why would they design a product that floods its space with what sounds like a gigantic hair dryer? We have to leave the house to dry clothes because the dryer is SO loud. And the bad belt/whistle? Unbearable!
Like so many European products, it is made of quality materials, is deeply thought through - but fail to work reliably. So frustrating!!!!! I hate to say it, but the repair folks are eventually going to come back and replace the practically new belt that doesn't work (already) - and I don't trust that the replacement won't have the same problem! I want ASKO to do well as I like the Swedes and the design is beautiful and I love beauty - but...
Reviewed Jan. 4, 2014
3 Askos. First was workhorse for 15 years. Second died under 5, and could not get parts. Liked construction and quiet operation, so paid $$$$ for ASKO 5894 top of the line. QUIT 9 days after installed. Customer service takes 15 minutes to answer. Top of the line prices, bottom of the barrel quality and service. Stay away.
Reviewed Nov. 18, 2013
The Asko dishwasher was sold to us as a 'premium, high end' product but the reality has been that it is inferior in its cleaning capabilities and we continually have problems with adequate drying as well as stagnant water sitting in the bottom drain. I contacted Asko who insisted that it is the dishwasher detergents in the US (same as I had used for years with previous dishwashers with no problems) and that I needed to occasionally run a cycle with vinegar to clean it out - which I do but to no avail. I highly recommend against this brand of dishwasher and will never again own one myself.
Reviewed Oct. 14, 2013
We bought the stainless steel Dishwasher in November 2010. The first day's use had us with a leak of water on the floor and in the electronics compartment. ASKO wanted me to buy a Torx screwdriver and do the repairs. It is a machine with a guarantee, ergo, I said no. The service organization wanted me to pay for service, and I said no. Eventually, the machine dried up and the electronics began working again. Now in the third year, the machine has failed. The control board has failed. I phoned and wrote ASKO USA for a diagram of the machine. They did send one for the front door, but not the diagram of the location of the control board (which has failed). Their product is no longer sold in Montreal. We have no distributor and all parts have to come from afar (USA, Sweden, etc.). The machine is quiet, and when it worked, washed well, and was at a premium so that we could/would not have a noisy washing machine. There is no service for the product. There is a very polite telephone answering service, but no follow up. This company acts as if it is bankrupt. Lack of product support is why I would never recommend or buy another ASKO product.
Reviewed Aug. 10, 2013
We purchased our first Asko dishwasher 10 years ago. We burned out 2 circuit boards and a pump motor. It also leaked and wrecked the wood flooring in front of unit. We called dealer, they offered $100 toward a new one. We called Roth our area distributor. They offered 500 off a new one, which is not half but thought better than wrecking our new floor. So now we are at 6 years on second washer. We had a service tech out and this one has $850 worth of work needed. It leaked and took out pump motor and main circuit board again. It is very disappointing. 1150 for 2 dishwashers not to last more than 5 years each.
Reviewed July 19, 2013
Purchased an Asko dishwasher as part of a major remodel. Wanted high grade appliances Subzero refer, Bluestar range Asko dishwasher. $2k spent on dishwasher has broken down 7 times. Asked on breakdown 6 and 7 for a replacement and that was refused. Will simply replace it. Junk. Strongly advise all consumers to avoid this brand.
Reviewed June 25, 2013
Do not buy any Asko products. The dishwasher does not clean; the machine will break. The washing machine motor will burn out in one year and Asko will not provide any help!
Reviewed May 30, 2013
We own an ASKO dishwasher. It is the worst dishwasher we have ever owned. All the glasses on the top rack have a fine grit on them after being washed in the dishwasher. All dishes must be almost hand washed before they are out into the dishwasher, or they will have the food particles on them after washing. The top rack is terrible. Dishes just do not get clean on the top rack. The racks on the bottom are constantly falling down. When we initially got the dishwasher, we had pasta and sauce for dinner. Of course the salesperson said that we didn't need to and shouldn't rinse the dishes before they went into the dishwasher... Well, all the dishes came out with a fine layer of sauce on them! The dishes then had to be taken out, scrubbed and put back in the dishwasher! This is a TERRIBLE dishwasher, and I would not recommend it to anyone.
Reviewed Dec. 22, 2012
I purchased an Asko washer/dryer combo on 11/26/10, registered warranty on 1/20/11. Unit needed repair within 1 year. I called service tech (after getting approval from Asko). No problem. Within days, it needed another repair. It took over 2 months as Asko had to send the part. Now, we are on #3 repair. It's been almost 3 months and I have no working unit. Today, Asko says our warranty is not valid, yet our initial call (3 or so months ago!) involved a repair person coming out, Asko telling us and the tech they were sending the parts, and an offer to basically rebuild the unit. No repairs have happened.
By the way, 3 years from 11/26/10 is 11/26/13. It's Dec. 21, 2012. My husband has had many phone calls and emails with various people. Finally, Chris ** agreed to refund us $550 for the unit. I am more skeptical and called again for more information and was told it will be $550 toward the purchase of another Asko washer. I was also told they do not make washer/dryer combo units. Well! What's the point? Asko made one before. We have the WCAM 1812. We purchased a supposedly top-of-the-line product that doesn't work. Why would I buy anything else from this company? Asko hasn't honored this warranty. Why would I expect them to honor any of their warranties on any of their products?
I can go online, enter our serial and model # and pull up a page that says it's a 3-year, Bumper to Bumper, No Worry Parts and Labor Warranty. Yet, I still have a useless piece of junk sitting in my home purchased from a company that continues to lie to me. Their customer service reps just seem depressed and are virtually useless. But I will continue to call and write until this runs out on 11/26/2013.
Reviewed Nov. 14, 2012
Worst dishwasher I have ever owned! I have tried to file defects with Asko and all they have are excuses. My dishes are never clean. It is the most expensive drying rack I have ever owned. All I do is hand wash my dishes and let it dry in the dishwasher.
Reviewed Oct. 15, 2012
We purchased an Asko SS dishwasher Model D1876 10 years ago for $980 and have had nothing but problems with it. It first started on fire (the motherboard needed to be replaced), approximately 4 leaking issues, 2 overflow issues, thermostat replacement, cycling issues (machine would never turn off). Last month, we had another overflow and leaking issue and as soon as that was repaired, the motherboard went bad again just last week. Asko was called by our authorized repair company and they were told that the motherboard was no longer a part they were making or backing. Asko told our repairman to tell us, "Just go buy another dishwasher." Really? Who makes a product and stops making replacement parts for it? What are my options with this company?
Reviewed Aug. 21, 2012
My parents bought a "top of the range" Asko Front Loader Washing Machine. It continually broke down with problems to the door. The machine became a safety issue as the machine keeps running even when the Front door is open. Finally, I received a call back from Asko several months after first complaining. The new service manager took ownership and sent a serviceman to check the machine. Rang me and said we'll replace the useless parts but you pay labor of $190. If I didn't like that, he'd send the serviceman away and it'll be a $99 call out fee to inspect their broken down washer. That's not service, simply revenue raising.
Reviewed Aug. 9, 2012
Asko dishwasher - My advice, just don't buy one. Nothing but trouble from installation through numerous repairs. Plus, it never was really quiet nor did a good job of cleaning. Now even though the dishwasher is less than 10 years old, they no longer make spare parts for it. Who makes a premium product and then stops making spare parts?
Reviewed Aug. 6, 2012
I paid premium and bought the ASKO dishwasher from Pacific Sales. Once you pay your money, you are at their mercy! It’s hard to schedule installation at their pleasure. The dishwasher constantly malfunctions - it leaks and won’t stop beeping. When they come to fix the beep, they make the pump stop working. The dealer, the manufacturer, and the repair person - none of them take responsibility and each one wants you to call the other.
Reviewed June 22, 2012
I bought it on 8/20/2010 at Corning Building Co. Corning, NY 14830. I had gas fumes and H7 alarm displayed. I replaced the regulator, it worked for a while. Same thing happened a few months later. I replaced the same part. A few months later, gas fumes in laundry room and H7 alarm. Also, I had Corning Natural Gas verify pressure on two occasions. This happened a fourth time with gas fumes in the house, H7 alarm. This time, they replaced the ignitor on April 13, 2011. Now we have the same alarm and gas fumes for the fifth time. I asked for replacement or refund past three times, but they have refused.
Reviewed April 6, 2012
Our model 1876 Asko dishwasher started on fire and burned a hole through the door panel. We were lucky my wife smelled the smoke and called the fire department. A fireman said another few minutes the whole kitchen would have been in flames. Asko's response, "Don't bother us as the washer is no longer under warranty." An apology may have been appropriate.
Reviewed April 4, 2012
I bought my original ASKO washing machine and dryer in 1998. They lasted until 2008 with barely a repair. I was so pleased that I replaced them with another pair. In four years, I have had 1 dryer repair and I have now just had the washer serviced and it needs a new pump again! Because I didn't register my units within 90 days, I only got 2 years of warranty, instead of 3 years. Strange that they punish you a whole year just for not sending the card in promptly!
In any case, the first pump that failed was covered for parts only. I just made it within the 2 year warranty. With this new pump, they give you 1 year warranty. Strange that the original pump came with either 2 or 3 year warranty but they can't warranty a new pump for longer than 1 year! What’s the difference? Now that pump is gone and I need a new one. I am beyond the one year of the replacement pump. Honestly, it's not good that a machine of only 4 years old has gone thru 2 pumps! There's something wrong.
Bottom line is that I called and spoke to a number of people at ASKO but they don't think out of the box and the "warranty is the warranty and you're out of the warranty" blah, blah, blah, really annoying. I explained to them I have been a consumer of theirs since '98 but they didn't seem to care at all. Too bad because I wouldn't think about buying another one ever again! Junk product - lemon!
Reviewed March 26, 2012
We purchased an Asko dishwasher in August 2009, thinking that we had a 3-year warranty. Today, March 2012, the dishwasher is in need of repair for standing water, and when I called for company service, they told me that my unit is not under warranty. The company requires that you register your appliance within 90 days in order to receive the third year of coverage. Because I did not register within the 90-day period, I will have to pay for a service call. The supervisor at customer service said that this is their policy and there was nothing she can do about it.
I would like to know-- why does this policy exist? The warranty should be determined by the purchase date and not on an arbitrary designation based on sending in a postcard. Secondly, many customers, including my self, are resistant to sending their information to a company when there is no apparent need for it. I perceive this 90-day registration to be an excuse to collect marketing information, and I resent that Asko is putting this "policy" above the principle of taking care of their customers.
Reviewed March 15, 2012
I bought a washer and dryer, that was bought second hand from a reputable Asko dealer. It was still within its warranty period. After 5 days of usage, the washer quit working. I called Asko, and for two days, they asked for sales receipts, had the installer go out and check and make sure it was all hooked up, and verify it was not a user or install problem. It took 2-3 days to re-register the product. Then when it came time to actually do the work, they said it was not under warranty, because the original purchaser had not registered it within 90 days of purchase. I talked with a supervisor as well, and all they did was say it was policy, policy, policy, like they were robots. If this was the problem, why did they waste 2-3 days of our time, and have people go out and check things out?
Would I ever buy Asko again? Absolutely not. They treat their customers like dirt, and talked down to me, because the original purchaser did not register on time, and I should have checked this out before purchase. For as expensive as their product is, you think you would get better customer service. For them, it was all about being registered, the numbers, nothing about the human on the other end. The story does have a happy ending though. The appliance dealer took back the Asko appliances, apologized, and brought out a new pair of Electrolux, and did not charge for the delivery. Hamilton's Appliance in Gladstone Oregon rocks! They have awesome service. Asko customer service needs to have more humanity, and not waste people's time, and then in the end, deny them service. It’s not a good way of keeping your customers.
Reviewed March 14, 2012
I bought an ASKO dishwasher and it broke after three or four wash loads. The entire microprocessor went out. I wanted a refund. They refuse and say that they don't have to take the dishwasher back because the warranty states that they can repair it. It seems to me that if a company sells a defective product, they should be willing to take it back for a refund. Their "customer relations" person was condescending and treated me horribly. Ugh.
Reviewed Dec. 30, 2011
My Asko is not even 6 years old and I have been told by my repair men that I need to replace the control board at a cost of $400. I thought this was a top of the line but this is not the first repair on this dishwasher. My last GE dishwasher lasted 15 years with no problems. The only thing high on this high-end product is the price.
Reviewed Dec. 19, 2011
I bought what I thought was supposed to be a top of the line dishwasher. It cleans sometimes. The glasses come out dirtier than they went in. Food sticks on the dishes, etc. Asko does not care about the client. The water is not hot enough. The pipe is the problem, they always find a reason to blame the client instead of the product. I had a 15 year old dishwasher and then a Maytag that lasted many years without a problem. I will never buy another Asko item.
Reviewed Dec. 13, 2011
My top and bottom racks in my Asko dishwasher are rusting and the pegs are breaking off. It is 7-1/2 years old and was supposed to be a top of the line dishwasher. It will cost $300 to replace the racks! My GE dishwasher in my old house was still there when I sold the house 17 years later, without repairs to the DW. Currently, there is an ad from my local dealer offering an $849 Bosch dishwasher for $499. Why would I ever replace the Asko racks when I can get the new Bosch? Why would I even consider buying or recommending an Asko to anyone if Asko doesn't stand behind their product? What is this company thinking? As a business owner, I understand the importance of customer satisfaction and word of mouth advertising.
Reviewed Dec. 6, 2011
This is my 6th Asko washer since our original purchase. Thank goodness we have an awesome additional insurance. After last replacement, Asko offered us 3 days to give us $400.00 to get rid of us for our $1500.00 machine, which we refused. Yes, they replaced the machines that many times. But why did these machines not hold up? Shouldn’t they be required to continue coverage? We should still have 4 years on the recent Asko washer. We have no company backup. The service for the additional warranty is covering for another 6 months. The bearing is going now. Every time I need service, I’m without a machine for a month. I’m really frustrated with Asko’s material.
Reviewed Nov. 12, 2011
I bought a package washing machine and dryer with the ironing board included. I bought it from Retravision who told us that it was a new model, so we bought it after the sales person said that Asko is very reliable and we wouldn't have any problems. It was only a month in and already the washing machine was playing up; we put up with the problem for a couple of months but became unbearable. Now, the dryer isn't spinning and one problem after the next. We then find out from the service people that the units we bought were actually four years old stock; not what we were told when we purchased them.
I would love for someone from Asko Management to rectify this problem, so we have machines that actually work.
Reviewed Oct. 23, 2011
After only two years of minimal use, our Asko dishwasher is no longer functional. It has stopped pumping water. I've learned that it is a common problem that the pump stops working. It was supposed to be an expensive, "high-end" machine and we paid a great deal for what we thought was a well-made dishwasher. In comparison, we have previously purchased a Bosch dishwasher for the same price and after 15 years, it is still working perfectly.
Reviewed Aug. 19, 2011
Two weeks ago, we ordered a small part for our Asko dishwasher. We were told it would be in our home in NJ in 4 business days, which would have the part to us on Friday. The price to ship the small part was $18! Why? Because Asko claims to have a special deal with UPS. On Friday, the part did not arrive. We called but the parts department was already closed - an hour earlier than its posted hours.
On Monday, no part came. We called again. They stated that the part would be with us no later than Tuesday, end of the day. Can we get a tracking number? "No," Asko responded, "We don't give out that information." Tuesday comes and goes. Wednesday, still no part came. Thursday morning, we called again. They put me on hold to contact UPS and discovered that the part went to New Mexico. At this point, my dishwasher has been broken for weeks. Their response was, "Sorry for your frustration." I state that the mistake was made on their part and that I want the part shipped overnight.
At $18 for shipping, it's ridiculous not to have the part in two days! They could have shipped it through priority mail and given better service for a fraction of the cost. Their response was, "Asko will let UPS know that that is what you'd like." I stated back, "No, I wanted Asko to direct them to ship the part overnight or ship a new part directly from the warehouse overnight. This was their mistake." Again, their response was that they contacted UPS in New Mexico and had let them know that we want the part overnight. At this point, I asked to speak to a supervisor, the person said, "She isn't here, but I'll take your number and she'll call you back." I received no phone call.
This isn't the first experience I've had with Asko. It will be the last. I wouldn't recommend them at all. Their level of customer care is horrible.
Reviewed Aug. 16, 2011
I bought the Asko 3251 model dishwasher when I had my house built. I've had to make more service calls on it than the $200 Kenmore dishwasher in my very first home.
There have been constant problems with water not draining, water leaking under the machine, main board failure. The latest problem is the need to replace the diverter value. When I called Asko to complain about the large number of problems, they simply acted as if it wasn't their problem. No offer to help in any way.
Reviewed Aug. 13, 2011
I have a washer (W6903) and the control panel stopped working properly. I called ASKO back in April to have it fixed. That started a series of frustrating events that has me here today in August, with my machine still not working. They had me set an appointment with a local repair service (American Home Products - Los Angeles). They came out and confirmed that the panel needed to be replaced and then tried to extract non-warranty payments for knobs. I complained and they backed off from that, but said they may need to replace knobs when they replaced the panel but that would be on them. They finally go the part, replaced it and then broke the knob.
Do you think they had the knob in question? No. Then they told me it was on back order and I had to wait more than a month before they go the part. Once they got the part, they scheduled an appointment and just didn't show up. They did not call to reschedule or apologize for not showing up. I have since been going around in circles with ASKO to have them set up a new company. ASKO's repair service has to be the worst I've ever encountered.
Reviewed Dec. 16, 2010
I have had an Asko dishwasher for nine years. It has had several needed repairs and now appears to be at the end of its life. Water collects under the floor of the appliances and causes error messages and a pump that won't shut off. Nobody in my area (St. Paul, MN) can fix this. Asko help line requires long waits. There is a quick fix; taking the bottom panel off and drying out the underneath parts, but the problem comes right back during the next wash. I cautioned anyone about buying an Asko dishwasher.
Reviewed Dec. 14, 2010
On Saturday, 11/27/2010, my Asko dishwasher model **** caught fire. The pc board was damaged. I contacted Asko and I was told to get a technician to inspect and photo damage. The technician did that and forwarded results to Asko. The parts are no longer available and Asko refuses to replace the unit. The dishwasher is included in CPSC recall number ****. Do I have any recourse?
Reviewed Dec. 4, 2010
Every three to four months, my washer goes on the blink. My dryer takes over an hour to dry a simple load. I will sell this washer and dryer for $450
Reviewed Sept. 28, 2010
We bought a dishwasher in 2004. It has given us numerous problems. Every time we order a new part, it takes about 2 months to get it. Right now we are waiting for a part that is on back order.
We were never even told it was on back order until we made numerous phone calls to our service provider (Jimmy's range) inquiring about the part. The machine has been broken for about a month and a half. I feel that for the amount of money we paid ($900 in 2004). Ask should have better service and repair.
We are now giving up and purchasing a new dishwasher. This problem has occured too many times. We actually had to shut off the circuit breaker to the dishwasher because of the constant grinding noise. We could not even shut off the appliance any other way.
Reviewed Sept. 16, 2010
I have an Asko washing machine purchased inMmarch 2007. In May 2010, the washer shut down in the middle of a white cycle on the highest water temperature. It lost all power and we couldn't even get the door open to get the clothes out. The machine was just two months out of warranty, so Asko covered the parts and labor with one-time "concession" for an out-of-warranty repair. Now, three months later, the washer has done the same thing. It overheated and shut down in the middle of a white cycle.
The repair technician diagnosed the problem as a faulty heating element this time. He indicated that he thought that the heating element was probably the problem in May but hadn't been diagnosed correctly. I have been on the phone with Asko every morning for the past week, trying to get them to, at a minimum, cover the cost of the heating element as an additional part in their one-time, out-of-warranty "concession" since I have an appliance technician telling me that it was probably misdiagnosed in May.
They were completely unyielding, so at this point, six months out of warranty, I have close to $500 costs in service calls, parts and labor on a three-year old "high-end" fancy washing machine. I do not recommend Asko appliances. They're expensive to begin with, and I'm afraid that they will continue to be expensive to maintain given my experience so far. Their customer service representatives have limited ability to problem solve and everything has to go through "management."
When I got a manager on the phone, she was worse than the phone reps. She said to me twice, "You know, I'm sorry but warranties don't last forever." It was very patronizing and insulting. I was trying to be reasonable and ask Asko to meet me half way by splitting the cost of the heating element or picking up some of the labor cost. She was absolutely unyielding and had no interest in improving the customer experience. Very frustrating. Buyer beware, the Asko customer service model is seriously flawed.
Reviewed April 20, 2010
The D 5233 dishwasher was bought from the Great Doors of Houston, Texas around the first of December. The cost for this machine was a lot more than the other brands because it was supposed to be so great. This machine came with a big blue mark on the door and it would not come off, so they sent a new door and a company nearby came and put it on. The machine has not worked right. It filled up with water and would not pump it out ;the technician said that it was probably the pump, so we got a authorization number. The man was supposed to work on it and got it running. But now water won't come in the machine.
So they are telling me that it was working and it's fixed. The lady that I spoke to said that they had fixed the machine and my question to her was, "Then why wouldn't the water come in the machine?" She told me to try to reset the machine. So we did and it did not work. There is no one in our area to service this machine. So she said that the supervisor would call me back but I have already heard that. What is wrong with this company? They suck.
Reviewed April 5, 2010
I purchased an Asko dishwasher model D3122 and it stopped working with water pooling in bottom. I called Asko and followed their instructions to clean out the bottom and run again, which still did not work. I was given names of service people to call to come and fix the machine (long distance calls also at my expense). No one will service Asko products.
I have spent four months calling all over Ontario, Montreal and Ohio and still my dishwasher is not fixed. I get told that supervisors will call back and none of them did. They sent out a part to a service dealer after four months of no action only to send the wrong part. I have had to take days off work to have people come to my home to look at the machine and determine the problem and then again on the day, they came with the wrong part.
I have had to make long distance phone calls to fix a product that as a consumer, I should not have to do.
After four months, I am still sitting with no dishwasher and out of $600. I intend to inform as many as possible through all means available i.e., media that buyers beware and stay away from any and all Asko products.
Reviewed March 14, 2010
I now have Asko washer and Dryer appliances that have stopped working about two years after I bought them. And these were the top models of the line. I got the washer motor replaced once by Asko and I had to buy another later on. The tub vibrated terribly when it worked. I also replaced the electronics control. It still did not work properly. The dryer is just as bad. I gave up and bought Kenmore. I do not recommend Asko appliances. They are a lot of hype. I spent over $600.00 to get these monstrosities to work to no avail.
Reviewed Nov. 25, 2009
Reviewed Nov. 18, 2009
Reviewed July 26, 2009
Having paid a considerable amount for these "high-end" appliances, we have been very disappointed in their performance (or lack thereof). We have, since brand new, had continuous problems with our dryer. There has been a smoking smell in the clothing and we determined that lint was being trapped in the back of the dryer and was actually catching fire. After numerous service calls, the fix was to put a piece of duct tape over holes that were designed into the machine to do who knows what. Asko apparently was aware of the problem but failed to notify consumers or service personnel. Due to the difficulty in getting service (their service network is terrible), the poor attitude of those with whom we spoke at Asko, the money spent and the real possibility that we could have burned our house down, we decided, when our Asko washer broke down after 4 years, to throw it out and get a Whirlpool Duet with which we are very happy.
Reviewed March 13, 2009
Reviewed Feb. 5, 2009
Reviewed Oct. 31, 2008
Reviewed Oct. 15, 2008
I have an Asko dishwasher which was purchased brand new in 2004. In July of this year, it broke. I contacted the company and they put me in touch with an Asko certified repairman. I called the repairman to come out. He explained that he doesn't like to work on these because he has a hard time with the company. Assured him it would not be difficult. He came to my house, diagnosed the problem and attempted to order the part from my home. He did not have his 4 digit authorization code with him, so they would not let him order the part. This went on and on with excuses why the part not being ordered ranged from no authorization code to me having to call and file a claim.
After about 10 weeks of this, the part was finally ordered. During those 10 weeks, I would continually call the company. They would not return my calls or they would tell me one thing and then when I would call back I was told something else. Two weeks ago, I received a message from a second supervisor informing me that she is very sorry. She has no idea why this has been going on so long but assured me it would be resolved. The part finally arrived and on 10/7 the repairman came out to fix it. Turns out we now need additional parts. We were informed that the parts were ordered but on back order and they should arrive in about 8 days.
Then, 10/14, my repairman calls me and says he is finished. He will not deal with them anymore. Apparently they now said he needs to fill out a contract or application to work on their projects - even though this was the company they sent me to. He filled out the paperwork and then they said he needs to fill out two more things. He said forget it. I am now left with no dishwasher for 3 months and no repair person. The company takes the approach when I speak with them that they can do whatever they want. I requested at this point they come pick up the dishwasher and drop off a new one. If I bought a less expensive GE model, I would have had it fixed right away.
Reviewed May 7, 2008
I received $150 to trash my dish washer instead of repair under a recall for fire hazard. I bought another ASKO that was promoted with $100 rebate. I called before Buying to assure that it will qualify for both rebates. The sales person in the store also checked and verified that I should get both. Asko did not allow the rebate.
Missed on $100 rebate
Reviewed July 11, 2007
I received the recall notice from Asko on dishwashers, that is posted in your website.
I have been trying to call the number for 3 days now - I keep getting a busy signal. I also tried their regular support number and gave up after sitting on the phone for 45 minutes with no response.
I tried the website and send a letter to only email address available - the press release email address.
I was told that the US Consumer Product Safety Commission was monitoring the effectiveness of this recall.
I tried the website today and I can't even access it at all.
I am writing to let you know that I can't get through, I was told to stop using my dishwasher immediately.
I want to get this resolved as quickly as possible- get it repaired or resolved.I don't think they have taken appropriate steps to manage this recall and I am informing you of that fact.
Let me know what can be done.
Reviewed Jan. 2, 2002
I (through my builder) bought an Asko washer and dryer summer of 1999. I moved in to my new home 2 days after labor day, 1999; that's when the appliances first started in use. Within three months, the dryer stopped working. I called Few apliances (704-588-1690)at that time and subsequent to then. A couple of months later (about 3/00) the washer broke; apparently a fuse. @ 3 months later, again the washer, this time the electronic circuitry board.
At this time, it's non operational again due to what's thought to be the modulator (what ever that is). For the second and now third time it's broken, It's taken 2 plus weeks to fix, costing me additional expense at the dry cleaner and time to launder it somewhere else. The washer has only been in use 15 months. I've had washers (American made!) go 15 years before a belt would go. Unfortunately, despite calling Asko ( now owned by AM appliances) I've got nowhere.
I spoke to 'Debbie' on 2 separate occasions, however, I was told I had to Collect my original invoices, all invoices regarding repairs and mail them all and only then would they consider replacing it, which was what I asked for; The woman said it's under warranty for 3 years anyway. Interestingly, it was changed form 1 to 3 years for warranty service for items sold after 4/99 (probably because they were getting complaints). Unfortunately, Few Appliances is not obligated to do anything else except repairs.
I called Queen City, from whom I purchased these items and spoke to the owner (Randy) who took this matter very seriously, however (while I just spoke with him last week) he hasn't got back to me. So, now I'm stuck with an expensive washer (should've stuck with good old American KitchenAid) which has broken down 3 times since 1/00. I couldn't even get another brand to fit under the cabinet shelf as Asko is the only one. I would have to get a carpenter to change the cabintry first. I know of no one to call at this time.
I an extremely angry at the response I got from Asko to begin with. They weren't helpful at all. If it was my company, and there was a complaint, no matter what, it would be looked into and taken seriously. They (their representative) did nothing to satisfy me. In fact she was blantantly rude, which I told her.
Asko Appliances Company Information
- Company Name:
- Asko Appliances
- Website:
- us.asko.com
