About Asko Appliances
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,114,551 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Let me start by saying my old washing machine before this one was an Asko that lasted me 12 years, and I've left positive reviews for that. This one is the worst dud. What makes it worse, was Asko customer service. It died 2 weeks after it ran out of warranty. It was back and forth between ACCC and Asko for 6 weeks. I was without a washing machine for the long before they repaired it under warranty. 1 year after that, it died again for a different reason. This time, it was going to cost $1430 to repair. Not good enough for a $2300 washing machine. Terrible after sales service. Takes ages to get through on the phone, then they're nice to you but nothing gets achieved.
We recently purchased a 6 year old home with ASKO kitchen appliances. We have Asko oven, induction cook top and dishwasher. We have all the operating instructions but nowhere in the instructions for the oven does it tell us how to turn on the light. Friday 12 March 2021 at 3:27pm I called the Asko service centre in Moorabbin, Victoria, knowing they close at 4pm according to their website. I just wanted to ask if someone talk me through the process of “HOW to turn the oven light on” assuming this would just take a minute. After being told by the automated voice message, “thank you for holding, someone will take your call soon....” or similar to that. I waited on the line for over 35 minutes only to be CUT OFF at 4:05pm (all screenshot to show this timeframe). HOW BLOODY RUDE!!!
Great design, great concept, horrific quality. The control panel on the machine is absolutely unacceptable. So far it already failed FOUR times. The company is aware of the fact but did not take any corrective measures in the production. According to the technicians, the problem is widespread. The customer service which used to be horrific, improved drastically, but that does not solve the problem. Currently I would not recommend this product.
I have had nothing but problems with my new ASKO dishwasher. It was only 3 years old when F11 kept showing up, which indicates a drainage issue. we had a repairman come in and their was no blockage, we changed the pump still did not fix the problem. After spending hours on hold to the call center, number of times being hanged up on and no call back, purchased a new computer board for the dishwasher, which only worked for 5 months, after calling another 3 times, 2 of which I was disconnected from after over 20min on hold, was told the part is no longer under warranty and the only way to fix it is to get their service people out and replace the part which could cost up to $400. Best decision I have made through all this is to throw it out and NEVER BUY ASKO AGAIN!!!
Clothes roll into tight tube and will not rinse well or be clean even with reverse of tub. The dryer rolls clothes into tight tube shape and have to pause cycle to untangle; even single sheet for drying.
If anyone is considering ASKO don't bother. Useless bunch of ???. Service is a joke. Washing machine paid in full weeks ago, ordered and promised to be delivered 3 times over last few weeks, today being the latest promise.... Guess what.. no bloody machine delivered. Could have bought an LG machine and dryer for less and be using the bloody thing now. Beyond pissed off.
I splurged on an ASKO dishwasher during a recent kitchen model (also have Wolf range and subzero fridge). What a waste of money! In three years, I have had someone to the house at least 5 times. Replaced the control panel, etc. Now it's broken again and I am not spending another penny on this lemon. It doesn't do as good a job as my $500 GE before it. At least 25% of the dishes have to rewashed after the cycle. I'll be back to GE. NEVER AGAIN! Do not waste your money.
We purchase an Asko Pyrolytic Oven in March 2020. It was installed in May 2020 as part of a new kitchen renovation. The oven did not work out of the box. A service technician has visited our house on a number of occasions now, and the oven still does not work...As of 30 September 2020. There is no end in sight to having this resolved. DO NOT BUY ASKO.... effectively, your warranty is meaningless!
I have been dealing with ASKO (and an ASKO recommended repairer) relating to repair of an ASKO OP8631S oven. I needed a relay module (F7 fault) and have been waiting for spares to arrive in Australia for just over 5 months with shipping delays due to COVID the apparent reason for the delay. ASKO told me on the 9th Sept 2020 that the part was now available and today have advised me it’s not available and they no longer manufacture parts for that model! I can’t get a straight answer from them as to what is going on or why was I told last Friday it was available and now I’m told it isn’t.
Like others, you pay a premium for an oven of this type and I was reasonably impressed with its performance and I’ve only had two blown elements before this fault. Although I did buy an ASKO gas cooktop at the same time and that is rubbish, the contact center was helpful in the beginning. However, once it became apparent I had been given the run around for 5 months, (I don’t think the part was ever on its way.) they have become less helpful to the point where they don’t answer my queries except to briefly keep repeating “parts no longer available.” My last email to them has not been answered. Based on my after-sales experience I would not recommend ASKO products to anyone and would suggest they steer well clear of them. I’m not sure if this has anything to do with the Hisense takeover of ASKO and issues they’re having with the factory in Slovenia.
I have an ASKO RANGE HOOD, simply does not do what it is suppose to do and cannot get any service or satisfactory solutions to this problem, makes my dream house quite annoying especially when I love to cook.
I purchased all my kitchen appliances for our new house from Asko including a Pyro OP8678G oven, which in 2.5 years has had to be repaired 3 times. Asko has been extremely unhelpful in assisting me. Their service is very poor. Long waits on hold for customer service and never replies to emails. I am very disappointed as Asko used to have a good reputation and quality products but it seems now that their quality and customer service has gone out the window.
After purchasing a washing machine (8KG Front Loader Washing Machine: W4086P.W.AU), dryer and pedestal drawer from ASKO in March 2020, we have had the washing machine replaced because the first one was faulty then the 2nd machine repaired twice because it leaked. We are awaiting our third replacement pedestal drawer because the first two were faulty. Customer service is non-existent. Highly recommend NEVER buying from this company.
Was convinced to purchase Asko based on the sales pitch on their quality and ther warranty. I purchased their washing machine and dryer through Harvey Norman and arranged delivery time to coincide with HN and others. After it didn't arrive I called and waited an hour. Finally, I left my phone number and they called back. They informed they had it for delivery 2 days later. Umm no. When it arrived there was only the washing machine and not the dryer. Again another hour on the phone and I gave up. Long story short took me 2 days to get through to their support office. Absolutely appalling customer service. I am dreading if there is an issue based on what's happened.
I purchased an ASKO washer/dryer in November 2019. Today 05/13/2020 I'm having problems with it. The gasket came off. The technician was here, worked on it. He put the gasket on but it looks terrible, like a 2 yr. old put it on. He messed up the door where it's now hard to close and scratched it. It's now making weird noises. Worse. $2,000 machine.
I purchased an Asko oven/cooktop/range hood, costing approx $7000. We have had issues with the oven since we first purchased it. We have had parts replaced and nothing has resolved the issue with the griller causing an error code 7. We were informed by the Asko service dep that it was due to humidity and we would have to reset the oven by the power box every time the error code came on. We live in a humid city. We emailed three different departments at Asko over a month ago to express our disappointment and was seeking an exchange or refund. We have received not one response. Our next step is local rep and Consumer Affairs.
I bought an ASKO dishwasher in 2017 because I was told it would last a long time. Not the case at all. December 2019 I noticed that the dishes weren’t clean on the top rack. I tried cleaning different detergents which did nothing. After running numerous cycles I noticed that the bottom spray arm was the only one spinning during the cycle, this was in January 2020. A technician came by to diagnose the issue February 03. He said it would be a week to get the parts. The part arrived a few months later and he came by again on April 17 and told me he needed more parts and it would be about a week to get in. It’s now May 12 and nothing yet. I bought a dishwasher to wash dishes, it’s been doing absolutely nothing but wasting my time. I will just toss the dishwasher and buy another brand. Sick and tired of waiting. Do not buy.
I helped my elderly parents purchase a Asko Oven last year.. It started playing up within the first few months. Three occasions it self locked and we had to have a technician come out under warranty to unlock it. The technician disconnected the oven saying it was faulty. That was 7 weeks ago and we are still waiting for them to replace the oven! Yes seven weeks and still waiting. My parents live on a rural property so haven’t easy access to takeaway shops etc. Each time we contact them they promise to ring back with a solution but fail to even return calls. Their Moorabbin warranty centre don’t seem to care how long it takes. A lady even joked with me she wouldn’t be going to have dinner at my parents with no oven.
My 80 year old parents who are still independent are still without a oven. The oven wasn’t even 2 months old when it first had problems. I would not ever buy a asko product out of Victoria. If it breaks down the Moorabbin warranty centre won’t do anything anytime soon. But they will give you lots of excuses as to why they haven’t. They are incompetent! Simple fact. As I write this review my parents are still waiting to get their new oven and still waiting the return phone call asko continues to promise. I will never buy a asko product again. Save your money and buy products half the price with far better customer service and reliability. If I could give it a -5 I would.
I Purchased an Asko DS3100ss Dishwasher in 18/09/2004, I have had two repair call outs in the last two years for faulty wiring loom which has been earthing out to the chassis. A local Asko Invoice ** and **. I believe that this is a dangerous situation and would be common to all their machines, so be careful. I mentioned that this is an issue to the service man who in turn replied with "Well it is getting old. They are no good after 10 years." The machine has performed as the designer intended but a faulty wiring loom is dangerous and costing me money. Not them.
Bought an Asko dishwasher 7 years ago. Began to rust at the front within a few months. Front replaced (Supposed to be stainless steel for goodness sake). Some time later the surrounds around the dials showed rust. Sent photos to Asko who said it was from using harsh abrasives, which was rubbish. This month, after very little use over the 7 years (in fact, wasn't used much at all) it began leaking from the front bottom corner. Repairman said the seam was split and was unrepairable. Very disappointed to say the least. First and last Asko product I will EVER buy.
We renovated our house and put in two brand new Asko dishwashers. The day we moved in, the appliances both broke down. Asko replaced them within a couple of days. 1.4 years later, the replacements have each broken down multiple times and required new control panels. The parts take a long time to get so a wait of a month or more is normal. This is the worst appliance purchase we have ever made. I will never again buy an Asko product.
My previous washing machine was a $400 Fisher & Paykel. Worked for 14 years then died. Spent $1700 to buy an Asko, malfunctioned in the 4th year. Costed me $225 to fix it. So DON'T BUY ASKO! CRAP! Just spend a third of the money and buy a Fisher & Paykel or any other mainstream ones.
I have 6 of these machine at my work and I figured out what is wrong with these things. They build up of lent inside the heating ventilation systems that just go within itself. The fan motor seizes and so does the bearings making it unable to rotate. Thank you. Shawn **
I have 3 homes. My favorite is the Fisher & Paykel drawers. Efficient. The deep drawers hold everything. Large pots and tall wine glasses. The Asko will Not hold tall glasses. The silverware basket is not deep enough to hold silverware. And the start time of 2 to 4 sec is not enough. It was recommended by Sub-Zero which I am a huge fan. A KitchenAid would be better. If I could I would replace this piece of junk. Very disappointed in Dallas!!!
Our builder installed Asko dishwasher from Sub-Zero, it had broken soap dispenser. It took them 3 weeks to replace it, then 2 months later start button quit working and it took another 3 weeks to get it replaced.
Overall the Asko washer and dryer we have is incredibly perfect. They are reliable and fit neat in a 2'x2' space stacked. The only complaint is that they are super expensive and expensive to repair. For example, we needed to repair the dryer and the installation of a simple fan belt cost $600.
Water stays in bottom of washer after a run through. Water doesn’t completely drain. Mainly in cup at bottom. Has anyone had that problem? Is it normal? That’s after a load run through. It is an older Asko. I have turner off breaker for 30 seconds. And, have run through with vinegar and hot water. Checked catcher for residue. Checked drain pipe. Any ideas?
Had an old dishwasher which had some issue, called up customer service and they were very rude and uncooperative. Called them thrice for some issues and got all three different consultants and all of them are the same. The attitude was 'If you want it take it else leave it'.
My dishwasher caught fire in the middle of the night on February 8th 2018... 10 months later and we still have not heard from them as to what the cause was. The dishwasher was supposed to be jointly dismantled by my insurance company and Asko. Asko is missing in action. They will not return any calls or send a representative. I had to get my children out in -15 weather when it caught fire... Our builders and insurance company were the only ones that have helped us. DO NOT BUY from ASKO.
It has a little tray to put sharp knives in. You can wash top or bottom shelf. The silverware basket can be removed-easier to put the silverware away. Dishes have always come out clean!
We bought an Asko dishwasher 2 years ago and it has failed to wash dishes properly since new. We have been trying to seek a resolution for this problem for years and have been fobbed off with a list of reasons for why the problems exist. On the first callout, the technician altered the water level. They have said that Asko deliberately set water levels low so Asko can get a better water efficiency rating. We have been told that Asko is not made for Australian conditions, they have suggested that we use too little or too much powder, there may be blockages or twists in hoses. Apparently they found fault in the motherboard which was changed, now they say it is the heating module. NONE of these fixes have solved the problem and the service department are difficult to get hold of and one was actually rude. At this point, we would definitely not recommend buying an Asko dishwasher.
Asko Appliances Company Information
- Company Name:
- Asko Appliances
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.