Armstrong Flooring Reviews

Armstrong Flooring went above and beyond to ensure my satisfaction with their work. They were professional, courteous, and completed the installation of my hardwood floors in a timely manner. 10 on 10!!!

We had Armstrong Alterna LVT installed in 2011 hoping it would last for many years. Our experience has not been a satisfying one. The product began to scratch in several areas, and it has also begun to peel in another section. The major problem, however, runs through the entire floor. Because of the textured finish, dirt builds up in the crevices even though we mop weekly using Armstrong-approved products. It is impossible to remove the dirt without scrubbing with the brush end of our Libman mop. It is time to have the floor replaced. I cannot recommend Armstrong Alterna LVT. By the way, I would have reviewed on the Armstrong site, but it is no longer possible to leave reviews.

Several years ago I purchased 1150 ft of peel and stick tile from Armstrong because of the warranty and being an American company I only purchase products made in America because of the quality. Recently I noticed that my peel and stick tile is shrinking and because I purchased this tile several years ago the 25-year warranty does not apply since this new company purchased the Armstrong name and surplus and they do not honor any warranty prior to July of 2022. I'm very disappointed with this American company. I only purchased American Standard for my Plumbing Sledge locks and Armstrong one of the American companies that I've used. Armstrong you let me down with your warranty. I feel sorry for that person that purchased the Armstrong product in June of 2022 and have to find out several years from now that he has no warranty.

We recently purchased Armstrong Empower Rigid Core Flooring for our family room at a cost of over $6,000. This was purchased from a reputable family-owned local flooring store. When inspecting the floor after it was installed, we noticed several small black spots over seven planks that would not clean off. While the spots are small, they are black, a color that does not appear anywhere in the planks which are Arctic Snowflake. An independent Armstrong representative came to inspect the floor and said that the spots were manufacturing imperfections. He said that they were spots on the paper layer that carries the floor design and that the surface of the planks was not damaged. He was going to report this to Armstrong for their decision as to how to rectify this issue and said that this would take two weeks.

Unfortunately, we had a very bad experience with McSwain flooring and will never have them or an Armstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen. It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty.

Bought Armstrong Alterna flooring and after install noticed nicks in floor. Got the armstong rep out and asked to have replaced. By the time we got a response we had gone south and said we could replace in the spring. Lined up installer to replace took one of the extra tiles out and the colour was so noticeably different so we could not change. There were 6 tiles by now that had in nicks.. We have no pets, never wear shoes on floor yet many tiles were marked and a big difference in colour.

I have worked in the building industry for over 30 years for a large retail/contractor lumber company. My position is working with builders on large scale building projects. When it became time to replace my kitchen tile the head of our flooring department recommended Armstrong Alterna vinyl tiles. The floor looked amazing for approximately two weeks then the nightmare began scratches showing up on entire floor. We don’t have pets or small children not that that should matter after all it’s a floor! I tell anyone who is looking for a new floor do not even consider this product it should be taken off the market.

I'm so disappointed in myself for purchasing this product. I clearly did not do my homework and should have made more of an effort to read the bad reviews. DO not buy this product.

Nearly 5 years ago I had an Armstrong Alterna La Plata LVT floor installed in my kitchen by Carpet Fair in Springfield, PA. Since then I have seen many, many gouges and nicks appear in the flooring. The first gouge appeared under the table within 6 months of installation. Almost each tile has at least one nick or gouge in it. Some have more than one. I contacted Carpet Fair several times via email, sent photos and spoke to someone in the store and was told "they are working on it" and "these things don't move fast."

We ordered Armstrong vinyl flooring from a sample at the Flooring place we always use (no complaints with them). The sample looks like white marble with grey veining but it came with black veining. It looks like scuff marks all over it. Unfortunately I wasn't home when they laid it or I would have had them take it back. Now I can live with it, cover with a large rug or pull it up and start over with all new underlayment.