Armstrong Flooring

Several years ago I purchased 1150 ft of peel and stick tile from Armstrong because of the warranty and being an American company I only purchase products made in America because of the quality. Recently I noticed that my peel and stick tile is shrinking and because I purchased this tile several years ago the 25-year warranty does not apply since this new company purchased the Armstrong name and surplus and they do not honor any warranty prior to July of 2022. I'm very disappointed with this American company. I only purchased American Standard for my Plumbing Sledge locks and Armstrong one of the American companies that I've used. Armstrong you let me down with your warranty. I feel sorry for that person that purchased the Armstrong product in June of 2022 and have to find out several years from now that he has no warranty.

We recently purchased Armstrong Empower Rigid Core Flooring for our family room at a cost of over $6,000. This was purchased from a reputable family-owned local flooring store. When inspecting the floor after it was installed, we noticed several small black spots over seven planks that would not clean off. While the spots are small, they are black, a color that does not appear anywhere in the planks which are Arctic Snowflake. An independent Armstrong representative came to inspect the floor and said that the spots were manufacturing imperfections. He said that they were spots on the paper layer that carries the floor design and that the surface of the planks was not damaged. He was going to report this to Armstrong for their decision as to how to rectify this issue and said that this would take two weeks.

Unfortunately, we had a very bad experience with McSwain flooring and will never have them or an Armstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen. It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty.

Bought Armstrong Alterna flooring and after install noticed nicks in floor. Got the armstong rep out and asked to have replaced. By the time we got a response we had gone south and said we could replace in the spring. Lined up installer to replace took one of the extra tiles out and the colour was so noticeably different so we could not change. There were 6 tiles by now that had in nicks.. We have no pets, never wear shoes on floor yet many tiles were marked and a big difference in colour.

I have worked in the building industry for over 30 years for a large retail/contractor lumber company. My position is working with builders on large scale building projects. When it became time to replace my kitchen tile the head of our flooring department recommended Armstrong Alterna vinyl tiles. The floor looked amazing for approximately two weeks then the nightmare began scratches showing up on entire floor. We don’t have pets or small children not that that should matter after all it’s a floor! I tell anyone who is looking for a new floor do not even consider this product it should be taken off the market.

I was told from the flooring company this was the best product when it comes to scratches, dents, and water. We've had the floor for 3 years now and I've hated it since the day it was installed. It's the exact opposite of what the installer stated - it has tons of scratches and dents. I dropped a fork on the floor and it dented! Once you get a dent it's impossible to clean out the dirt that gets in it. It also picks up every single foot track regardless of whether you are wearing shoes or not.

I'm so disappointed in myself for purchasing this product. I clearly did not do my homework and should have made more of an effort to read the bad reviews. DO not buy this product.

Nearly 5 years ago I had an Armstrong Alterna La Plata LVT floor installed in my kitchen by Carpet Fair in Springfield, PA. Since then I have seen many, many gouges and nicks appear in the flooring. The first gouge appeared under the table within 6 months of installation. Almost each tile has at least one nick or gouge in it. Some have more than one. I contacted Carpet Fair several times via email, sent photos and spoke to someone in the store and was told "they are working on it" and "these things don't move fast."

We ordered Armstrong vinyl flooring from a sample at the Flooring place we always use (no complaints with them). The sample looks like white marble with grey veining but it came with black veining. It looks like scuff marks all over it. Unfortunately I wasn't home when they laid it or I would have had them take it back. Now I can live with it, cover with a large rug or pull it up and start over with all new underlayment.

I bought Armstrong luxury vinyl plank tile (3'x6”) for my kitchen and dinette area. I’d had linoleum before but liked the look of the barn board design. I laid it myself, and it went down very nicely. It’s an easy DIY project and you save a bundle. Everything was great until one day my dogs got very excited about seeing who was at the door. They are big dogs ranging from 73# to 100#, and I keep their nails clipped. However, their spinning and jumping and other excited moves did not go well with the tile. It is a mass of scratches. Not sure what I can do about it. I’m not going to rip it up so I’ll just have to live with it, but if you have dogs, don’t bother with it. Get something more durable.

Bought some Armstrong laminate floor here a couple of years ago and almost immediately the floor started to deteriorate. They came out with an armstrong warranty person (suppose to be 50 year) and they declined the warranty because we were cleaning the floor with water (very small amount). This was at about two months in. Apparently you can only use a special dry floor cleaner. We have a pool and we had a small puppy who was peeing on the floor and I'm sorry but somehow I don't think a dry floor cleaner is going to clean up dog pee or poo.