Armstrong Flooring Reviews

I bought Armstrong luxury vinyl plank tile (3'x6”) for my kitchen and dinette area. I’d had linoleum before but liked the look of the barn board design. I laid it myself, and it went down very nicely. It’s an easy DIY project and you save a bundle. Everything was great until one day my dogs got very excited about seeing who was at the door. They are big dogs ranging from 73# to 100#, and I keep their nails clipped. However, their spinning and jumping and other excited moves did not go well with the tile. It is a mass of scratches. Not sure what I can do about it. I’m not going to rip it up so I’ll just have to live with it, but if you have dogs, don’t bother with it. Get something more durable.

Bought some Armstrong laminate floor here a couple of years ago and almost immediately the floor started to deteriorate. They came out with an armstrong warranty person (suppose to be 50 year) and they declined the warranty because we were cleaning the floor with water (very small amount). This was at about two months in. Apparently you can only use a special dry floor cleaner. We have a pool and we had a small puppy who was peeing on the floor and I'm sorry but somehow I don't think a dry floor cleaner is going to clean up dog pee or poo.

We selected the Armstrong Ridged Core American Elm in peppercorn through our builder Ryan Homes. We took possession of our house at the end of October 2019 and now, just shy of three months, the floor is all scratched and dented. We’ve had two inspectors come out, one from Rite Rug and a “independent” contractor selected by the manufacture, but neither seemed surprised or concerned. Like other customer’s reviews, this flooring will scratch and/or dent with just the lightest of pressure! We cannot pull our chairs out from under the table without leaving a scratch. Heck, the floor inspector left a scratch when he was sliding his level around during the inspection!

Beware of the details from Armstrong, their distributor(s) and Alterna LVT in particular. We ordered Armstrong Alterna luxury vinyl tile, or LVT, through a well-respected local flooring store that we have worked with before and set up to have them install it. Unfortunately, within two days, we learned after doing more research that the product has bad reviews, reported problems with premature wearing/tearing and is, according to reviews, extremely hard to get clean and keep clean. We tried to cancel the order before it arrived, or have it returned and restocked (with a willing restocking payment from us. We offered to pay twice the $65 shipping fee), and were told that the distributor wouldn't accept the return of that product even with a restocking fee. (Basically they didn't want the product even if unopened and untouched.)

Worst flooring ever! The top layer of the flooring starting splitting within 1 year of the installation. Armstrong sent out a rep along with the flooring installer and it has been 9 months since I've heard anything. This is also a bad reflection on the flooring installer (Peterson's Flooring, Story City IA). I will never do business with them again and will never buy Armstrong again. My kitchen floor is a disaster and has to be replaced. We have our entire house being gutted and remodeled Summer 2020. There is over 4,000 SF of flooring that is part of this remodel. It will not be Armstrong nor Peterson's. If anyone has recommendations for a better product, we would appreciate them.

After completing weeks of research, we selected the Vivero Best Integrilock brand for our recently purchased house we were about to start remodeling. We ordered the product from a third party site, but the order came two weeks late. I had to hire several other seasoned flooring handymen to help with the installation due to the new time crunch. Installation went quick. However, the floor immediately showed that the butt ends were bulging up. This was not occurring just in a couple of spots, but in all parts of our 3000 sq ft home.

Please do not ever purchase Armstrong flooring. It has been just over a year since we had it installed and 22 panels warped and the customer service and salesman that we dealt with were horrible. The installer has been reasonable but he is a contractor for this product. They claim it is scratch resistant but that is false as well. Horrible product and horrible customer service. If there was an option to give less than 1 star i would.

Purchased new home and chose Brazilian Cherry Engineered Hardwood. After a few months, several boards started splitting. Builder's installer returned and replaced split boards, about 60. Months later issue returned, mostly in the master bedroom and a few in the family room. The flooring in the master was replaced entirely as well as the few in the family room. Six months later, same problem. Now Armstrong comes to inspect and claims that there wasn’t enough humidity in the home. Mind you, that we did have the humidifier on and we purchased it as an upgrade from builder and never heard that we needed a humidifier. Finally they agreed to replace the entire floor, about 1800 sq. feet, by this time the Brazilian Cherry Flooring was discontinued, so I chose the Jatoba, which was the closest in color. The new floor is 5/8 thick vs. 3/8 thick and has a 25 yr warranty vs. 15 yr warranty.

We spent almost $4,000 for installation of this Armstrong flooring in our kitchen. It yellowed terribly after just 3-4 years. Looks dirty all the time. Suppose to have lifetime guarantee, but that is just to replace it will the same bad product. We had to tear it out and put in hardwood for another $4,000. Wish I never installed this product.

I would give zero stars if possible. My wife and I spent $9,000 on just under 800 sq ft of Armstrong Alterna flooring. The floor immediately looked dirty right after installation. The floor has marks all over that don't come off with cleaning. An Armstrong representative even came out to look at the floor. He admitted that it looks bad and stated that “the appearance of your floor is not consistent with the quality that Armstrong Flooring expects."

I researched flooring. I went to 3 different stores. They all said they thought this floor would be the best for me and my lifestyle. I told them I have 2 dogs and 2 kids and husband. I complained about the floor that I had at that time would get footprints on it and I didn't want that to happen anymore. I also didn't want the floors to scratch from the dogs. All 3 stores said this is the hardest floor you can buy. So I bought.and I am so sorry I did.

I bought this flooring when we remodeled our kitchen 7 years ago after doing a lot of research trying to find a product that would last. After spending a lot of money on this floor including professional installation, it started showing defects within the first year that just keep getting worse. This is despite using Armstrong’s own cleaner that was recommended and putting pads under all of the furniture. If anything drops on the floor we get a gouge and under my table looks horrible. I’m going to have to replace it. There goes more money.

We had Alterna installed in our home 5 years ago. Still looks like new. Doesn't have the cold feel like actual ceramic flooring. I saw this tile in my sister's home and decided I had to have it. We had it installed with grout and looks just like actual ceramic tile. Very durable, easy to clean, and can handle lots of foot traffic with no wear.

I am going to start by saying up until I had Armstrong engineered hardwood installed in my home, I had a high-sheen hardwood floor for 9 years. We loved that hardwood and it was beautiful, shiny, rarely scratched or dented, and held up to everyday life. After being so happy with a shiny hardwood floor, we went with one in a beautiful color. We built with a builder, so selection was somewhat limited, but I was pleased with the swatch in the showroom. We have lived here 3 months with the red oak engineered hardwood (we were told by the sales rep (Touch of Color Flooring out of Pittsburgh, PA, not Armstrong) that this was the hardest engineered hardwood we could get). I am telling you, you cannot even barely drop a small wooden spoon while washing dishes without a new dent or scratch. The builders put dents in the floor even with thick cardboard down while finishing the house.

For two years I searched for a flooring tile for my large 15 x 30 kitchen and finally saw the color and style I was looking for. I bought the Armstrong 18x18 tiles. When going to the website on installation and care for the floor I thought I could trust this company and its product. Well...the installation was a nightmare, and when moving furniture back in place after the installation with a towel under any rollers or furniture, it scratched and made large abrasions all over the floor. Not even in for one day and my floor looks like it's been on our for floors for years!!! HORRIBLE... I could just cry! All that money and time down the drain. The Armstrong company should be thrown in the clinker and the key tossed!!! If I could give this product a 0 I would! I also have cats and they have scratched it all over the place. I can't afford to remove it, or I would. I will though be saving my money again, and buying a whole new entire floor. Crooks!!!

We are very disappointed that we did not get anyone to come to our house and see how bad the quality wood we have received and the lack of help we did not get from Armstrong Flooring Customer Service. The last correspondence from Armstrong through BBB was: “We received the claim from the Home Depot yesterday, 12/11/18. It was entered and tasked to a 3rd party inspection company due to the dollar value. A determination will be made on your claim once it has been inspected and they have submitted the report to us for review. Any further updates on your claim and the status will go through your retailer. Please contact them going forward.”

I saved to have my flooring redone before I retired. Bought it because it was tough and could handle traffic. You have to live with your mop in hand because every footprint is smeared all over your floor. I am going to take it out. That’s how much I can’t stand it. Waste of good money hard earned.

You should be ashamed of yourself. I work for one of your retailers, and I spent $3,000 on a flooring that I loved, taking up laminate that I had installed only two years ago that was perfect, because I loved the architectural remnants laminate. My husband is a flooring installer and he said that this was the worst floor he had ever installed. Sadly by the time we had installed it, we had already taken up our floor and no longer had it, so we installed it. We immediately had major issues. Half the locks were broken on the boards as we installed them, which we didn’t use, but as we walk on the floor, we can feel the locks breaking daily. Our boards slide apart every day. I have 1400 sf of this and it does it throughout my entire house.

Almost a year ago we installed Armstrong Alterna Luxury Vinyl tile 16x16 in black and white. We have a turn of the century victorian home and wanted the kitchen floor to reflect the time period of an old farmhouse. Whatever you do don't buy this product!!! Scuff marks appeared the first week under the table where the chairs are moved to sit down at the table even though pads were put under all the chair legs and table legs. The scuffs won't come up even though I tried the Armstrong product "one step". I do not hold the business nor the installer at fault just the product which is junk and won't last 3 years!!

I had Armstrong Luxury Vinyl planks installed less than a year ago. Everyday, I wish I had carpet back! It is very difficult to keep it looking nice as it shows every footprint unless you are wearing socks. I literally have to clean the floor several times a day. I contacted the installer as well as Armstrong. Both have said the planks must have some sort of residue in them but where did it come from and why isn't daily cleaning getting rid of it. I've tried cleaner they recommended as well as plain water and diluted vinegar...but nothing so far has helped. I did research and found that others have this problem as well. Very frustrating!

I replaced my hardwood floors with Armstrong Residential/Commercial grade floors. After installing I noticed more scratches on this floor than the cheap wood flooring I replaced. This floor retails for $11/sq ft and I paid $6.70/sq ft without installation. They came and inspected the spaces between the boards and blamed it on installation. They took a whole box of leftover flooring and supposedly ran tests on it. What a waste of time, as expected, they said there was nothing wrong with the flooring. Stay away from any products they manufacture. This includes Bruce Floors as well. They don't stand behind the quality of their goods.

I purchased some 3/4" hardwood flooring model number SAMV5MC from Home Depot (Edwardsville IL location) back in December 2015 for our living room and kitchen. We loved the flooring and decided we would continue it in our hallway/office back on 29 May 17. After having the flooring installed in our office I began seeing small pin sized holes in our hardwood flooring. We called in an exterminator and it was determined they were caused from powderpost beetles. They are very very uncommon in this area and they were only found in our flooring. The exterminator determined there must have been eggs in the flooring when it was installed and as they hatch and turn to larva which bore out the floor causing these holes, the adults then lay eggs on other unfinished wooded areas. He provided a wood destroying insect report.

We purchased approximately $21,000 worth of Armstrong engineered wood to be fitted in our new home. The quality of the product was extremely poor. There were 137 boxes supplied and every single box had pieces in it that could not be used. The problems included the following: The dyeing process was corrupted such that the wood's appearance was not at all like correctly dyed wood. Random very dark marks appeared in the wood - this was a process problem as dark marks were not a feature of the wood selected. Occasionally the dark marks coincided in a depression in the wood (note this was a smooth surface wood, not scraped finish). Edges of the wood were frequently splintered (as would happen if the saw blade was blunt) making it impossible to get a clean joint. The locking strips were frequently missing sections of wood and were splintered, making it quite difficult to ensure a tight lock when laying the wood.

This complaint is a bit late in writing. In Oct. '13, I purchased the Armstrong Better X2500 floor from the salesperson I was purchasing a walk in tub for my bathroom. The floor is white with a pattern through it. I started noticing a slight orange - almost like a smear in one area. I contacted Armstrong, & talked with a rep by name of Joshua **. I sent pictures by email to him.

We purchased this flooring Antique Linen 8mm Laminate Floor from Home Depot. When we picked it up the packaging was in excellent shape. We opened the flooring to start installing. One 4th of the way thru installation, we started noticing the click part of the panels were flaking and chipping away. The flooring is very poorly made. Seeing as we had already started installing, we picked and pieced together enough fairly good planks. Would not recommend this flooring to anyone.

I purchased Armstrong white vinyl tiles. Within 1 week I noticed pitting in 19 tiles. Armstrong sent a photographer who said I'd hear from manufacturer in 2 weeks. I didn't. Contacted them again & they requested I send them some tiles to test. I did. They said, "Nothing wrong with the tiles" and offered no remedy. Now several months later, I have 30 more pitted tiles. I will never buy Armstrong products again.

Several months ago we had Lake Hamilton Flooring of Lake Hamilton Florida install a vinyl floor in our kitchen. About six weeks later, we noticed that there was a dark area which coincided with the traffic pattern in the kitchen. We contacted the installer who eventually came out and took photos which were forwarded to Armstrong. At about the same time, I contacted Armstrong and spoke to a young lady who gave me a claim number and to whom I sent photos attached to an email. In the six weeks that followed, we have not had the courtesy of a phone call or any contact initiated by either the installer or Armstrong. Today, I filed a complaint with the Better Business Bureau of Central Florida in the hope that they may be able to get something accomplished.

I spend more than $6.000 for Armstrong Premium Collection Forestwood Ash laminate flooring and the same brand t-moldings, and I was completely shocked about all this product quality. I did install before many different brand laminate flooring, even twice cheaper flooring was 10 times better quality. Base material extremely cheap and small pieces always apart during installation and to prevent problems you have to vacuum it after every piece installed.

We absolutely love our Armstrong Luxe Plank flooring. Two years ago, our local flooring company did a beautiful job installing this product. First they removed the old flooring, laid a subfloor, leveled the floor with a leveling compound in areas where needed. The installer had 30 years of flooring experience but this was his first time working with the Luxe Plank. I came home to a beautiful living room, hallway and bathroom. Looks like real hardwood. Once a week I dust and clean (sometimes every two weeks) and these floors look like the day he installed them. I couldn't be happier. Care tip: Leave your shoes (and dirt) on a rug by your front door so you don't continually drag in dirt, debris and who knows what else. Your home will thank you.

I followed the instructions given to me by Michael's Flooring to care for my vinyl floor. I used Armstrong products, furniture protectors, cleaned it with a dust mop and never used rugs on the floor. Less than a year after professional installation, I got an orange stain which became worse. I called the flooring company and the Armstrong company and they did not know how to solve the problem. The Armstrong company was rude and willing only to argue. A representative was going to come to the house and never showed.