Armstrong Flooring Reviews

I then got a hold of a lead Customer Service rep - Kerrianne ** - what a waste of air she turned out to be! She offered to send a rep - ooopsie! Then the rep is out sick. Can't have any other rep come out - NOPE! Can't wait until the rep is back to work? NOPE! So Armstrong wants to dump a roll of vinyl in our driveway and call it good. Leaving it up to us to pay for: removal of ** old Armstrong flooring; stay in a hotel for two days while this takes place; installation of new vinyl

And good old Armstrong? Well, they're going to dump some more substandard ** in our driveway and call it good! Well ** Armstrong! I'd rather spend my time and money exposing these ** frauds! I've sent them pictures where the installed flooring is almost white while a piece cut from the same roll and kept in our garage for 12 months is beside it - nice and rich looking, dark brown and grey. And they STILL want to dick around with us! They are nothing but ** LIARS and THIEVES!

Customer services (which is impossible to get via phone and who doesn't answer half of their emails) then provided some names of smaller flooring companies in a 60 mile radius (including the one I'd already tried who did not want to try to order it) who they said sold the flooring. Literally NONE of them said they could get this simple line from Armstrong (and, of course, it cannot be ordered DIRECTLY from Armstrong).

A year later I found a company online called Unbeatable Flooring who said they could order it and get it here within 3 weeks. I spoke with them about the fact that I would need to be given information ahead of time about when the delivery was arriving - not everyone has the luxury of hanging around the house for weeks on end waiting for delivery people - and I paid them for shipping and residential delivery - this took many phone calls and emails to arrange and although Unbeatable Flooring told me I'd be getting tracking information, I was given wrong information and run all over the place trying to find out what was going on with the shipping.

After MORE hours of struggling with this over the last few days and being told that the flooring was on a truck to be delivered today, I arranged to take time off work to be here - it was to arrive between 1 pm and 5 pm. I don't have the kind of money or the kind of job that permits taking time off for these "maybe" deliveries and the company will not deliver without a signature.

The shipping company (R+L Carriers, who I have had trouble with before, but who was arranged by Unbeatable via a "Logistics Company for the East Coast" called J.J. Haines & Co. Inc.) was unable to get through to the driver for hours today to make sure my flooring was actually going to arrive, as they assured me it would. I called again at 5 pm and waited 10 minutes to be shuffled around the offices to the right person, who assured me I was "next on the list." Now 6 pm has come and gone, and I'm unable to keep my evening obligation in case it shows up - the shipment requires a signature.

At contact on April 3, 2007 Armstrong representative supervisor said it is not their defects, they do not know anything about wood defects, and are not responsible. Complete lie -- they sent boxes four months after original installation. Still have both -- original and new boxes' cartons. They sent inspection. They recognized hardwood defects. Bruce is not so good as their advertisements. They are not support warranty and their product is defective and low quality.

Honoring product and installation warranties, within 6 months of the installation Carpet One sent an installer to repair the floor three times. For every correction made, however, a new issue presented another area. The result was less than perfect, but still for the better. I wrote the floor off as being a little higher maintenance than planned.

This year, I hired the same franchise to install more flooring, including Armstrong vinyl. The installer, who was a certified by Armstrong for laminate installation, immediately recognized the floor as a glue-together product that was defective. The installer alerted a Carpet One sales rep, and the company sent a sales representative to look at my floor. The floor was defective and needed repair or replacement, in his opinion as well.

A claim was filed with Armstrong via Carpet One in October, and Armstrong sent one of their distributor reps to my house to examine the problems. She immediately decided that each of my problems "must" be related to bad installation or uneven subfloor, without thorough investigation other than a moisture reading. Armstrong denied the claim per the rep's claims of moisture and uneven subflooring. 1) Moisture: Armstrong determined the flooring contained some excess moisture. This is a climate controlled, humidity-controlled home built on a crawlspace in which the ground is covered in plastic and lime.

The floor was found to contain some excess moisture, but the areas she tested were not even the defective areas, moisture causes expansion and not separation, and she based her findings on current product standards (the current products are moisture resistant on all sides and not held together by liquid glue -- of course they will retain less moisture). Also, between my subfloor and laminate floor lies Armstrong's own moisture barrier underlayment... So if moisture is coming up from under the house, they provided defective underlayment. 2) Uneven subflooring: My home has some uneven subflooring, but actually not in the areas in which the defects are occurring. No mention in the claim denial was made of plank separation... and neither moisture nor uneven subflooring can possibly be accountable for that issue.

Additionally, I continuously had to remind Armstrong's distributor rep while inspecting my floor that my floor was a glue-together installation, not interlocking. Even at the end of her "assessment" she claimed separation would be "due to bad installation since the pieces are made to lock together"... She had absolutely no idea the glue-together flooring was not designed to interlock! Armstrong and Carpet One have both acknowledged known problems with Armstrong glue-together laminate flooring significant enough for them to discontinue them shortly after my purchase, and the interlocking products are designed so problems such as mine do not occur.

It's not my fault I purchased a floor that had been poorly engineered/designed at the time of purchase. Factory warranty on the floor is 20 years. To date, they refuse to even repair even a few of the most apparent defects. Armstrong advised on 12/14/05 installer confirmed that problem is not manufacturer's defect. I have confirmed this statement is not truthful. Installer believes sales representative who inspected the floor was not knowledgeable of the product and biased toward Armstrong's interests because she is affiliated with Armstrong.