Vivint Reviews

I have a doorbell camera and control for my garage from Vivint. I also have an indoor camera and TPX on my door. I’m super-satisfied with Vivint and I love the service so far. I’ve not had any issues. I’ve had a good experience with the reps, as well.

Vivint as a company offers all needed in the security system that you would want to completely protect your home. Field Reps and installers were good at their jobs to ensure all questions were answered.

If you're choosing to go with Vivint ask to have your install done by Kent in the Saskatoon area. He will make sure everything is in working order and you are satisfied with your system before leaving your home. Price-wise Vivint seems expensive but in the long run after doing the research on companies their response time is amazing with alarms and very 21st century.

The sales rep and installers were all good. Everybody I've talked to in customer service have been great. I'm satisfied with Vivint's service.

I called CenturyLink to see what they offer for home monitoring. Then an independent salesperson called me back and had another company that had a better deal, and it was Vivint. It was good communicating with the sales rep. There was a gentleman named Fong who did the installation and he was very good.

I have been with Vivint for eight years and their customer service, equipment, and tech personnel have NEVER failed me. I am extremely comfortable and confident that Vivint is securing my home and I couldn't feel any safer. Vivint has the most up to date and efficient equipment in the industry. Most impressive I have ever seen and it keeps getting better and better! Thank you Vivint!

Vivint has been wonderful. We have the doorbell camera and the thermostat and it's been working. The installation team was impressive the day they came in to set up the system. They knew what they were doing, got after it and got it done. It's been smooth sailing since.

We have the smart panel, a camera, the front door entry with camera, glass breakage and carbon monoxide included in our Vivint service package. Their sales rep came in, explained it to us, told us how much it was, and showed us what it did. Their installer came the same day. They were here within 10 minutes of us signing the agreement. They came in that afternoon and were done within an hour. They were fast. I've had to call Vivint a couple of times. One of my sensors fell off the door and I had it within two days by mail with no charge. The customer service after the purchase was great like during the times I've called them to have the panel reset. The people there are very nice, very courteous and very helpful.

We have all the security features for the windows and doors, and the keyless entry system from Vivint. I have issues with the doorbell camera and false alarms going off on it, and I also had to replace the battery in it. I’ve called the people at Vivint about it. They tried to reset the panels and worked on the doorbell, but I still have issues. On the phone, it’ll log in and then it’ll keep saying ‘not responding’. Then it’ll do it on my phone and my wife’s phone. They have different kind of phones and different carriers and haven’t been too good with it.

This service man was so great and caring. He did the work with such a great skill and work was performed very clean. He did explain the work so properly. We are so pleased with his visit.

We have now had two Vivint technicians come out, and have been extremely pleased with the knowledge, patience, and service of both.

Vivint is a good company and I'm satisfied with their service so far. I got cameras and automatic door lock. Their sales rep was great and called me a couple of times to get me started. The installation team was very professional and got the work done. I would recommend them.

Very pleased with installation experience. Quick and friendly. Tech had a little trouble with Data Entry folks getting it switched over from old customer to me, but it wasn't too bad.

Have not received at this time.

My installation professional Brandon was exceedingly friendly. He explained everything in detail every step of the way and made sure I was super comfortable with the system and service before he left. Awesome job!

A Vivint sales rep came to our house, and was very friendly and explained everything to us. We got the package that included the doorbell camera, three monitored doors, and the setup was quick and simple. The installers did a demo on how to use the system and cleaned up before leaving.

Derek was an amazing help and an amazing individual overall. He was of great help and really made it easy to understand it all.

I had an issue with my Vivint service and the company sent out a technician to take care of it. Tommy arrived promptly on time. He was very professional and courteous. He is an asset to Vivint. I would recommend Vivint to anyone due to this technician. When you meet him, you'll remember him. I've never met someone so proactive and helpful. If I had a company I would hire him in a heartbeat! You need to give him a raise! He's always smiling! Vivint is lucky to have him.

I have the doorbell, the combo-lock, and the camera included in the service package I bought from Vivint. All my windows and doors are set to the alarm. The service is great! I've had great interactions with the sales reps at Vivint, and the installation guys were wonderful. Vivint is a great system with great plans. My overall experience with them was perfect.

My husband's away with work a lot and I have three kids so having Vivint gives me a sense of safety. I have a doorbell camera and a thermostat. Vivint's sales guy was amazing. My kids were there and he answered all their questions and didn't get aggravated like some people do. Even the guy that came and installed the system was super nice. I'm completely satisfied with everything.

Was having problems with the camera and Internet Jose was awesome. He handled my problem and had the best attitude. If I need help again I will ask for him.

The Vivint sales reps did what they were supposed to do. They came when they were supposed to come. It was great. Their installers took care of everything efficiently.

Cellular Upgrade - The Vivint rep was at my house at the scheduled time! Actually before! He took care of business!

An agent from Vivint came by our house and sold us on the unit. We got the doorbell camera, window break sensors, smoke sensors, and two motion cameras. When the installers came, it was really late and we were ready to go to bed. They had to come back the next day because there were some pieces they still needed. So far, one of the pieces broke and Vivint sent me a piece but I haven't been able to call to install it yet. Outside of that, Vivint has been good and we've recommended them before to our friends.

Always happy when I need to contact Vivint for assistance. Always get any concern dealt with right away. Have helped me over the phone with issues. Have replaced faulty equipment right away and with no charge or hassle.

Two technicians showed up, one in training, and they were both very professional as well as relaxed, confident and friendly. I have a Blackberry cell phone which I was told there was no app for the BB, but the technicians found a way and I now have an app for my remote keyless access to front door/back door. Highly recommend them both.

Even though I was slightly put off by the somewhat overzealous sales person on my first phone call, the installation technician more than made up for it. As a business owner, I would hire that gentlemen in a heartbeat. Absolutely the BEST!!!

My experience was very positive. Representative called ahead and was very prompt. He was courteous and knowledgeable. Was very willing to answer my questions.

The repair person was very courteous and kind in answering all my questions and checked everything out so all problems were solved. I had opportunities to change but so far my relationship has been up to my expectations.

A guy from Vivint was in the neighborhood and I liked what he had to offer. He was very informative. It was nice. Their installers were excellent. With Vivint, there's safety and security.

I wanted to get rid of my phone line and Vivint allowed me to do so, that's why I got their service. The doorbell rings for odd reasons all the time with our previous system, while Vivint is seamless compared to that. Our service package has a camera, shatter sensors, a panel, a smoke alarm, and I like the features of this system. The installation group was on time and they did what they said they would do. However, I don't like the $65 a month, which is twice what I was paying. Otherwise, Vivint met my expectations which is good. I recommended them to other people too and our neighborhood seems to like it.

I had a pretty cool experience with the sales rep from Vivint. I never heard of the company before and I thought it was outstanding. The installation team walked me through everything and told me how to do it. Replaced some equipment that they said needed to be replaced and they took over the ADT system. They replaced some of the modules that were bad in that system. They did a nice job. I'm impressed with the system and I love it. I only wish that they would hurry up and get the internet service in where I'm at. I've already recommended them to people around me.

Installation was very good. Nice and a good work. Hard to get him job. Did good on the job. Thank you so much send him good.

Professional service. Very knowledgeable. Punctual.

I have the glass breakage protection, front door monitor and inside camera, keypad control on the front door and thermostat regulation from Vivint, and I'm 100% satisfied with their service. Their sales representative was courteous and not pushy. He sold the product well and stood behind it. I had a few problems after I first installed it and they were handled in a precise manner. The installer came and installed the system, asked questions and everything was very quick. Overall, I had a very good experience and I'm happy with the product and the service.

Installing updated panel - the technician was very helpful, pleasant and patient.

The Vivint sales rep seemed knowledgeable about what he was selling and it seemed like a good idea so I went with their service. I have the doorbell camera. Installation was quick and efficient.

Vivint has very good techs. And they come in time, fast in their job.

I have the Vivint system for well over a year. The sales rep I spoke with was kind and courteous. He explained and showed me everything about the system. I need a basic alarm system to deter the people in my neighborhood, so my alarm is just a deterrent. I took a five-year plan so there was no installation fee. I had problems, but Vivint rectified it right away. The problem was the issue with me changing the PIN for the key lock and they talked me through it, but I decided not to change it because I gave the key lock to my daughter. I didn’t really need to change it, but they were very helpful.

I got the basic package from Vivint then my son-in-law and daughter got the extra features for me. I have the camera on the front door and I liked the fact that I could check and see who’s been coming to the door. The sales rep was a very personable young man. He went through all the services that I could get, and I told him which ones I could use and pay for. He came back a few days later and checked to make sure everything was working all right. Then, we had a little incident when one of my great grandkids had unplugged one of the boxes and I had to call. The installation team told me what to do and I plugged it back in. Then, we didn’t have any more problems. I love having my system at night when I’m here by myself.

The service we had only covered the outside doors. We do a lot of living on the ground floor, so we were happy to add the features Vivint has without a huge increase in rate. The sales reps were all as polite and attentive as could be. The installers were very cordial. The service is a bit expensive in that all repair calls have service charges, even when I called back because the doorbell did not work after it was supposedly repaired. Their way of getting in contact and how quickly they contact the police is fine. It's the service that doesn’t make me feel so great. Whereas with the other company, service calls were taken as damage with the equipment.

We just bought our first home and were wanting to make sure it was safe. Our salesman Stew made sure we had everything we needed to feel safe while our installer Eric was quick, clean, efficient and was able to show us how everything worked prior to his departure. My wife and I were left full of confidence that Vivint has us, our girls and home well protected! Thank you!!!

We recently contacted Vivint to get a quote online and their customer services agent called us back within minutes, gave us great info we needed and was knowledgeable. Then a technician came to our home to install the security system within days and we had a wonderful experience. Very smart, professional, friendly and patient technician. We are happy with the system and it's easy to get used to. Having this system gives us great peace of mind. Thank you Vivint!!

I had three different prices quoted to me. I then got a final price in writing and the company changed the price at the last minute. They are not to be trusted.

Vivint has provided good service. Their sales rep was very professional and the installer did everything well. It's a little expensive now that the dollar has gone up but we're happy with the safety it provides for our home.

We have been most impressed with the response level and problem-solving expertise with both the telephone/internet support and the technical people on the ground. It has been refreshing to have a supplier that actually listens to the client and looks for practical solutions. It was an excellent decision to switch providers.

We would recommend Vivint and certainly the rep Jason.

Vivint has been outstanding. I have all the doors, windows, internal camera and doorbell camera from them for overall safety and peace of mind. The installation team was really professional and got the job done quickly. Also, every time I've had to call, the sales reps have been outstanding. So far, the service has been great and I've had no issues. Overall, I'm really pleased with the system.

My service package from Vivint included the camera and the doorbell, and there's one camera inside the house. We're very satisfied with the service so far. I talked to their sales reps a couple of times and they're nice and helpful. Also, the installation team was good. I had a problem the first time because they installed an automated thermostat, but they said it doesn't work in my system.

I had a great sale from a door to door sales guy (he knew his stuff). He gave me the space I needed to research his company and others on the internet and I got a fair deal. The install guy was just as great, explained every question I had. The system worked exactly as promised. So far so good.

We're expecting to be gone a lot and Vivint's ability to monitor stuff online made us decide to get the system. We have the doorbell cam, garage door sensor and all the windows and everything. The sales representative did everything we needed. The installers and even the tech support were perfect. Something happened with the system and they came out to fix it real quick. Vivint works great. It's doing what we need.

Technician was a pleasure and very knowledgeable of equipment. Love all of the automation equipment they offer, best bang for your buck. Would recommend to everyone.

I'm very satisfied with Vivint's service so far and they're much better than our past security provider. The sales reps have always done a good job and are absolutely professional. The installation team is also very knowledgeable, answered all our questions and took care of all our concerns. Overall, it has been a great experience.

I used to travel a lot for work and felt safer knowing that my wife and two kids were home with an alarm system while I was gone. The service package I got from Vivint included the doorbell camera, the keypad lock on my front door, the touchscreen panel inside that controls everything, the thermostat, the garage door opener, and the window and door sensors. I also have the glass shatter monitors and smoke detectors in the house. The service is okay so far. The one thing I'm a little bummed out about is the camera on the doorbell that shows out front -- that's always down. It always goes offline and works when it wants to. The sales and installation guys were good. When our alarm is tripped, Vivint calls through the main thing. That's always good and I have no issue with that at all. It's a seamless service and makes me feel secure.

I already had somewhat of a security system but I was sold with Vivint. It's reasonable. The service has been fantastic so far. Their salesman was good and the guys that did installation were clean, fast, and very courteous. I've got the doorbell camera and there's a camera by the garage. I got two neighbors that have the same system and they love it. Vivint has been very good to us. Everything's working good and I'm happy.

My neighbor's house was broken into a few days before the guy from Vivint came. The salesman was a bit pushy to come into my house opposed to standing outside and talking with me. I'm not comfortable with somebody coming in before I've made any decision so it felt a bit rushed. But he saved me a phone call because at that point I needed to get a system again.

Vivint's website was very user-friendly to select the appropriate package for my home's needs. When I called Vivint to sent up an appointment, the representative was very friendly and happy to give me all the details needed for this purchase. When the field technician came to my home, he was on time, professionally dressed, honest, and did not try to oversell any additional products. Our tech, Jessie, was friendly, respectful in and to our home, and provided clear instructions and directions on how to operate the Vivint Sky Digital Panel (which is super easy to use!). Trust me, from one person who is an attention to detail hawk, Vivint exceeded my expectations.

A nice person talked to me about Vivint. I'd been thinking about a home security system so I got it. I have their thermostat and camera. Every window and door is programmed too. My whole home is secure and I feel very safe. I love the camera because I live by myself so I can see who’s coming to my door. In fact, I don't answer my door sometimes because I see who's there. Their installers were great, very considerate of my home and cleaned up afterwards. They did a nice job. We set the alarm off a couple of times and their people have been very gracious. All in all, it’s been very good. Vivint is excellent and easy to use.

I talked to my wife about changing companies because Protect America was not getting it. A guy happened to beat on our door at the time we were talking about it. He kept telling me about Vivint. I let him go through his whole spiel before I told him I was gonna take it. I asked him some questions and he answered them completely. We got a camera on our doorbell and in our living room (which my wife likes), a thermostat (which I really like), two glass break monitors, numerous window monitors, and a big sign out in front of our yard. They came the next day and they put the system in. It's all cool. They were great and very professional. However, I have a little problem. On the doorbell, there's a little piece of plastic that covers something. I got the little piece of plastic and I've replaced it two or three times, but it continues to fall off. I would certainly be appreciative if somebody trots on over here and fix it. But other than that, I'm very satisfied.

With Vivint, we can run our security system and open the big garage door with our phone. Their service is great and the sales rep was very knowledgeable.

We had an existing system and upgraded to Vivint. We have the doorbell with camera and the motion sensor which my husband thought were cool. The salesman was understanding, a good listener and explained everything very well. The installation team explained how the system works. I'm very happy we switched to Vivint. They're much faster than ADT in responding to an alarm plus Vivint sends me emails. I would recommend them.

I'm very disappointed with Vivint. They're horrible and the worst thing ever. I wish somebody could just cancel my contract. The salesperson was pretty good and obviously, he was trying to make a sale and I was sold for it. I was paying 70 something dollars a month for all the gadgets and half the time, they didn't even work. My car was broken into while the doorbell camera was supposed to be recording. They stole the remote out of my car, went into my garage, stole about a thousand dollars worth of equipment that I had in there. I called them afterwards and the security settings were in place but still, nothing.

We already had ADT and we just decided to switch to Vivint. We liked their camera feature. We got the doorbell camera and then all the entry points, windows, and doors. We haven't had any problems or any opportunities to say, "Oh! This is great!" It's really the same as ADT except we do enjoy the doorbell camera. The sales representative who came to our home was a nice guy though I felt he was a little too pushy. I didn't really want to sign that night. I wanted to think about it. But he was the type of salesperson that says, "What can I do to do this tonight?" I thought he was a little overboard. The installation crew did a great job. They were in and out and no mess and did a good job. All of our neighbors has it. And as far as I know, everybody's been satisfied. I'm pleased with them and I like the pad. It's easy to read and it's been an easy experience.

Our current touch panel did not respond well to my wife and family. Even though the technician could not reproduce the problem, the local manager was able to escalate and get the pad replaced. Excellent customer service!

I already had a security system, but the things that Vivint's rep offered me was more fit for my security because I didn't have the cameras with the other one, just the alarm. Vivint gave me a bit more, and I was happy about that. I like the fact that I have a camera which I can use to look outside when I want to and I feel more secure knowing that it's there. I would like to get more sensors on my windows because I only have one in the back, but I'm trying to figure out how much that's going to cost me. There's a few more things that I want to upgrade, but right now the money's not there, so I have to wait. Everybody was polite and professional. I didn't have any problems. The installation team also explained how to use the system, and that if I have any problems, I can always call and get it taken care of. I've had a very good experience with Vivint.

Removal of system - Tech was very friendly and helpful.

We have the motion detectors, cameras, doorbell and thermostat from Vivint, and so far it's been okay. The installers showed us how to use the system, and they were really helpful and knowledgeable. It was a very good experience overall.

Give suggestion very fast. Take action immediately.

We needed a thermostat and when Vivint came to our door and offered us a package, we took it. We got the whole home security, doorbell camera and thermostat. The salesman offered us to go 24 months, 36 months or five years with them. My husband wanted 5 years but I disagreed because I thought something better might come along. We ended up going with five years and I am sorry we did that.

In desperate need after my home was intruded. I call my brother with concern and he informed me to call Vivint. I spoke on the phone with a representative by the name of John. John simply consoled me and assured me of safety. I was completely shaken up with my attempt to provide a safe environment for my family after being violated. But once I spoke to John his voice seem to calm me. I'm very pleased to have joined the Vivint Family!! THANK YOU JOHN ** AND MY WONDERFUL INSTALLER JOSE **!!! I LOVE MY RENEWAL OF SECURITY!!!

Our salesman Joe was excellent, and we had Phil install our equipment. Both employees were awesome. It was an excellent experience. The next day our motion detector alarm went off and I received 3 phone calls, an email, and text message notifying me that my alarm had been triggered while I was at work. I feel much better after this system was installed.

Had a tech come out today. He was friendly responsive and local. Best customer service I've had from a company.

I'm very dissatisfied with Vivint because the camera has been offline more than it's been online. I'd been paying for a year when I finally got to the point of realization that I have to take off four hours every time a guy comes out to fix the problem. It's funny because they said that the camera would work outside but it didn't. When I'd done some more research, I found out that it shouldn't be more than 20 to 30 feet away from the house. My gate is at 50-52 feet so they shouldn't have even sold me the camera from the beginning. I've gotten out of the contract and Vivint is coming next week to remove the equipment.

The service specialist/repairman Darryl ** was first rate. He replaced a failing lead-acid battery and rewired some sensor connections for better sensor tracking. On time (actually early!).

We got the front door camera, glass break sensor, garage door sensors and a few windows sensors. Their sales rep was a good guy and awesome. The installers were nice and professional as well. They gave us a run-through of how everything works. We're very happy with Vivint. My sister and a couple others also got them. They gave us good value.

I just started with the service. So far it's great. The customer service is awesome. The equipment is great. I just love and I'm sure I'm going to the service as well. I'm happy I called. It was worth the call. Thank you Vivint.

You are a great team and know what you are doing. Very friendly and polite. To be able to sleep at night while your home or leave is safe, is so wonderful.

I bought a service package from Vivint that included a doorbell with the camera on it, a camera inside, and the Space Monkey. I also got the thing where it tells that the door is open, a smoke alarm, and notifies if somebody does anything to the windows. I’ve had good luck with the sales representatives and the installation team took a little bit of a while. I didn’t have the apps on my phone and we had finally figured out how to do that. They did good and I didn’t have any problem with it. Now I’m up in Pittsburgh, Mississippi and I live right out of Baton Rouge, Louisiana, and if my doorbell rings, I can hear it up here and see my door and I’ll answer.

A guy from Vivint went to my house, I like what he offered and I got it - a doorbell camera and a keypad lock for the front door plus a motion sensor. The installer showed me how to set it up. Wonderful service.

Prompt and friendly service call to relax our carbon monoxide detector. Tech noticed our door lock didn't operate smoothly and quickly adjusted our strike plates, donut. Works great. Knowledgeable technician who was very helpful. Thank you!

The Vivint sales rep was awesome. He wasn't super pushy and he fully understood why we were a little hesitant about getting an alarm. He made it completely comfortable and it was a positive experience. We got the package with doorbell camera. It was really great and smooth with the installers too. They cleaned up everything once they were done, put the house back to normal. They were here for an hour and a half. We love our service and we're totally satisfied. Anytime we have a question or concern, the customer service is always amazing. They're able to fix the situation over the phone which is so nice. We don't have to wait for someone to come out. It's amazing. We've recommended Vivint to tons of people. Two of our friends ended up going with them.

Vivint is very helpful in the beginning, almost pushing you to install their system and telling you if you don't like it they will happily remove it, no questions asked. We were really concerned about the system being what we wanted since you are locked into a 3.5 year contract so we asked specifically about the removal and reinstatement of the old system. "No problem", they said. Our home is 2 storey, "no problem" they said, "we will put a panel upstairs and you can always use your cell phone." What they don't tell you is the secondary panel is silent with no lights. You can't tell if the system is armed or not and you can't hear the doors open/close because the chime is from the downstairs panel. Because of this issue, we chose to remove the system.

I am proud to be a Vivint customer since 2007 because they are very reliable. System are great, awesome, quick response. Michael change our panel and he is a very excellent professional Vivint Technician, knowledge and great instructor. He did a excellent job.

Service tech was very friendly and knowledgeable. He quickly repaired my issue and answered all my questions.

Somebody came to our neighborhood and knocked on our door. From there we decided to get involved with Vivint as we had ADT before. Compared to our previous system, everything was computerized. We like the part where somebody knocks at the door, from the camera it goes to our cell phone. I know somebody has been there.

Your tech - very professional, informative and friendly. I think as good as Justin was a raise should be in his near future... like next month. Thanks. I'm telling all my friends about Justin and your company.

I got a camera and thermostat from Vivint and so far, their service has been good. The sales rep explained how to use everything. Also, the installation and set up was handled perfectly.

I've got Vivint's doorbell camera and glass break detector and so far, they're very good. However, I had a problem where the system kept saying that my front door was open, and I couldn't figure out why. The rep figured that it was because the magnets fell out. She found it out the first shot, and told me to put it back in, and it fixed the problem. It amazed me. I'm very satisfied with the system.

From the time David entered my home until he exited my home, he was professional and on-task every moment; however, he did see a write-up from the newspaper regarding my husband's obituary that was on my dresser, and I asked if he would like to read it. I had no idea he would be interested in just another "client." He read it with regard and was complimentary of my husband. Those things mean a lot, and I appreciated it.

Robert ** was the excellent tech. Professional customer service we appreciate. Mr. ** was very informative and answered all our questions and went through all updates with us. Thank you for your excellent service.

Service technician - Friendly and professional.

My wife spends a lot of time at home alone and she wants a security system that's reputable and that works well. Vivint was recommended to me by my neighbor. The salesman was good and the installation team was very professional. They cleaned up their mess. Every time I called them, customer service was great. Everything was good with Vivint and I'll recommend them to others. It's the best security system I've ever had.

Alarm was going off. They fix it.

In Alberta we have mostly all have to downsize - it's nice that Vivint did that for us and didn't charge for the hassle. Thanks!

Vivint has always been helpful and very professional in all my dealings with them. I have been with the company since 2009 and have been very satisfied.

The best thing I got for my new business. One phone call took care of everything and best technician came to install the next day. State of the art security system and equipment. Thank you for giving me a peace of mind.

I've had Vivint service for about 4 years now. It all started with a cold call. As it turned out, I had been in the market for a home security system. My work has me traveling frequently, so I thought it was time. The Vivint rep explained their service, and demoed their smartphone app. That was very impressive and convenient. I signed up, and was pleasantly surprised that the system was installed and up and running within 30 minutes of me signing the paperwork. Whenever I've had questions, the reps on the phone are always able to help. Thankfully, I've not had to call them, or worse, them call me very often. However, there have been a few times when the alarm has gone off because I didn't arm it correctly, and Vivint called me within seconds of its activation. It makes me feel secure knowing I have them watching my house.

I just wanted to say I love this company. They answer all my questions and are very knowledgeable about their equipment and service they offer. Very pleased with them.

The technician was knowledgeable and professional.

I've had ADT and Monitronics but the service of the tech guy they sent to my area deserves to be recognize. Very professional at his job explaining and introducing their product. Anyone can hook up an alarm system but are they gonna take time to explain it before they leave? Made it easy for my whole family to used the home security he installed.

The sales rep from Vivint was eager to sell and to help us. He tried to give the explanation of the service and we like it. We got the cameras from them. My only complaint I had was that the guest shed at the first floor of my house had no coverage. I called the office and asked them to set up a sensor and they said they will check it out, but nobody came to help us. Other than that, the system works fine.

I LOVE my new security system! It's user friendly and use of today's technology is awesome. It's more than what I expected and it fits our budget. It was a pleasure having Tom do the install, great young man!

David **: professional, kind and patient in what he does. He thought about all angles and options for the work scope. I am giving him 5 stars.

Your field rep is above and beyond. Too bad I cannot say the same for the people on the other end of the line, I have never heard such a mess. Your field rep is very articulate and easy to understand. To hear the others repeat what they were told, wonder who they were listening to, it was not him.

I was so pleased with the tech that set up our panel and install. He was very resourceful and answered all my questions.

Original installers were a 3rd party hired by the company to do the installation. The hook up was done incorrectly to begin with and we were not told the exact capabilities of the equipment which had to be within a ten foot area of the cameras in order to get good reception. Our home is made of cement block with plaster covered walls. The signal could not penetrate the cement construction. Customer service handled what they could do very well but we still have the issues... Company's fault, not the customer service employees. They did their job well. Also the company tech sent out to work on the problem was, at last, excellent.

Sometimes, when I push the buttons of my Vivint system for the front door, it won't open even if I push them again. I have to jiggle the door until the button flashes red and then push the buttons again before it opens. But most of the time, the system is okay.

I'm very pleased with the product that I have with Vivint. It's awesome and I let everybody know about it. When I'm at work and when somebody rings my doorbell, I can look right at my phone and see who that is. I like that and I feel very safe. But at first, I had about 10 service calls because I would keep getting alarms saying that it was battery low. That was a little frustrating, but now everything is working fine and I'm satisfied now. The sales representative who came to my house was very awesome and helpful. He took his time with me and I really appreciate that. The installers were very knowledgeable and helpful. I really appreciate that they were showing me different features.

Vivint has been fine. Though I didn't like the way their people installed my doorbell which I can fix, everything has been great. I would recommend them.

Always have had exceptional service with Vivint alarm company the past 6 yrs now. Recently on April 4, 2016 service Tech Jody came to my home! Exceptional knowledge, friendly, professional and giving information pertaining to my alarm system. Added more features! Highly recommend request service Tech Jody for service!

My boss had Vivint installed and I got it installed too. I got everything plus two extra cameras. I've had ADT before, but I wanted the camera features because I'm single and never home. Everything was good with the sales reps, but there was one major issue with the installation team. They unplugged the plug when the installer was plugging the system and never plugged it back in but everything got right so I just let it slide. Overall, it was good.

The hardware is cheap (had several sensors replaced in the first two years, and I had to pay for the parts), batteries only last a few months, and it takes a long time to get thing done. At ADT, 9-year batteries, no cost & battery sensor replacement, usually no-cost next day service at less monthly cost.

The Installer Id # ** was very professional and knowledgeable about the products. Through no fault of his own it took the tech 3 hours to complete the job. This was because of customer service giving me the wrong information. I feel this is a tactic Vivint uses to sell more products once the installer arrives. Although the sales representatives' supervisor approved the extra points of contact at no charge... I feel this could have been avoided if I would been informed before I made the decision to use Vivint as my security system.

A friend of mine told me about Vivint. I purchased from them the doorbell camera to know who's at the door and the garage door opener as it's convenient to have one. However the application for the control of the system is glitchy. I’ve been needing to call them because we’re now living in the house and seeing how the security features were installed, their locations need to be changed. I have never had that type of system before. The doorbell camera was installed in the corner of the wall and it doesn’t give a good view of the whole doorway. I can see who’s at the door through the panel, but the panel is right beside the door which is awkward. The panel needs to be moved in the living room.

We had just moved into our new home and not before long, a salesman from Vivint came by and walked me and wife through what services their company had available. As soon as we decided on the package we wanted which included monitoring, glass break sensors, cameras, thermostat and door lock, we had installers on site putting up the equipment. I like the fact that I didn't have to make a separate appointment for the installation. They had installers in the area that came out immediately even though it was 7:30, 8:00 o'clock at night and the two gentlemen who came by were very efficient and knowledgeable. I've had a couple of instances where the alarm was triggered and their control panel would not allow us to disarm the system - I had to call customer support to get them to turn it off and send an update to the system - but other than that, I've had an excellent experience with Vivint.

I love my security system. I have a doorbell and living room camera, and several glass breaks. I live in a condo that has lots of windows. The installation team was great. They came out the same day I called them and every time I've called them for different reasons, they've always been very friendly. On the other hand, my welcome mat was stolen off my front deck a couple of months ago. So I looked on my doorbell camera because it's pointed right at my front door and I thought I might have some footage of the thief. It didn't record that happening for some reason. I had called Vivint and asked if there was a glitch or maybe it wasn't working properly. Not that I was going to solve any crime with that, but it was interesting that it wasn't recorded. That was the only thing that was a little concerning because I thought it was recording 24/7 whenever there was motion detected. But other than that, I've had no issues and their service has been great.

Highly recommend! Great product and customer service. They are reliable, and a good value.

I wanted to try something different as I was tired of the previous company I had and so far, Vivint's service has been good. We have two cameras and a doorbell from them. The sales rep explained the service levels to me and I like that Vivint had same day installation, too. I like the fact that I can monitor everything from my phone. I enjoy the system and have recommended Vivint to a friend.

My package from Vivint includes the doorbell camera, motion detector, window, door, and glass sensors, and smoke detector. The representative was very responsive and knowledgeable, and we had our security system done within a couple of hours. I have one of the best security systems that I can get for a good price, and I'm very satisfied.

It has been a good experience with Vivint, but at the same, it has been really bad. Good because every time that I have problems with the alarm or something goes wrong, their reps call me right away. But I’ve been having problems with the door lock and we already called. And last time, they were supposed to send someone to fix that but they never called back and never told us exactly when they’re going to be here to check it out. Another problem is the window sensors - sometimes they’re armed, sometimes not. Also, there's a problem with the garage sensor. Every single time that we’ve called, they always try to fix it over the phone, when it’s easier if they send the technician because he knows exactly what he needs to do. But before that, everything was perfect.

Vivint is top notch security. We have a doorbell camera, glass break monitors and two smoke detectors. We also do the temperature through them. We also have older monitors from a different system which they transferred over as well. It was a little rocky in the beginning because Vivint didn't have a lot of service people out here, but ever since everything was corrected, it's really good now and we don't have a problem. The sales reps were great, too. Lastly, we caught people knocking on our window and doors late at night and they ran away. We took a picture and posted it up. So, we're very happy with Vivint.

A young man from Vivint stopped by our house to give a demonstration. He was absolutely fantastic. We liked it, and we bought it. The man that installed it was excellent. He showed us everything, was polite, and neat as well. We have a key padlock on the basement door, a crash of a glass shutter in the kitchen where the big bay window is, and a doorbell camera that lets you talk without going to the door. When we go on vacation or some place, it rings, and I can look and answer through my phone. Although we had a problem where we couldn't lock the basement door on our cellphone, that got solved. The server is excellent, and I'm really satisfied.

The service I received today was second to none. I was well-accommodated and treated with patience and with understanding, whatever I needed! This is a state of the art system and will be a pleasure telling others about how nice the upgraded sky control panel is and its new functions and I can do all of that through my android device. Thank you, Brian.

I'm very satisfied with Vivint. We got the doorbell camera and glass break, and so far they've been good. Their sales reps were great and the installers were quick.

From the times I called through the installation. Could not have been better. We were unfortunately the victims of a burglary this past week. This we never thought would happen to us. We have lived in our home for 23 years and felt so violated. Afraid to leave our home I contacted a friend who lives on the next block Tom and Marsha ** who had the same unfortunate experience a few years ago. And I am so Thankful we did. Your company is most definitely the BEST!! Thank you. I can now rest tonight knowing we are safe again.

Vivint gave us a fair price and had great customer service. Would recommend to anyone.

We have been a Vivint Customer for 5 years, loved it. To begin with we have a large home with 5 of their door locks, 12 window sensors, 4 fire/smoke detectors, carbon monoxide detectors, indoor cameras, glass breakage detectors, in all around 31 sensors. We pay 66.00 per month, and up until about last year Vivint's response time and customer service was awesome... We thought we would upgrade to their latest outdoor cameras, doorbell camera and garage door opener. Well they sent out the first guy who stayed 10 hours, we had to ask him to leave at 8 pm due to the fact he could not get a single thing working, plus he knocked out our entire system. So after 10 hours we had nothing.

Customer service was excellent!!!

Vivint reps knocked on my door and they've been very good. However come installation day, the installer put a nail through his thumb and went to the emergency room, so somebody else came back the next day and finished it. They also left a few holes in my wall that I had to patch up because they said they wouldn’t do it. But that's no big deal. In addition, the panel went out after about a couple of months so I called them. They wanted to charge me a service call and I said how can they charge me a service call when it’s only been installed for three months. After a little bit of a hassle, we went back and forth and they finally came out and put a new panel in without charge.

Well I would say the technician did a great job.

We are incredibly happy with our Vivint security system!

Great service with great installation.

I got the doorbell monitor and the thermostat control from Vivint. Their people from sales to the installation team have been perfect and the transition has been very smooth. They were there when they said they would be and installed it with no issues. I’m very pleased with the system and it's been working great.

The Vivint system had some better features than the old system I had so I upgraded. I got a camera on the doorbell and a nice monitoring pad on the wall. They had a team of professional people who were knowledgeable about the system. Overall, it was a good experience and I am very satisfied with their services.

The first installer that came out didn't do a great job at all. He was nice but left a mess and the install was sloppy. Mike, our second tech, was great, understanding and made sure that I was happy with things he was out to fix. Not once did he say anything bad about the prior installer just said he was here to fix the issues. Before leaving made sure I was happy and if there was anything else or anything he missed. Great customer service from Mike.

We have a front door camera, motion detector, touchscreen panels, and the phone app. Vivint has been really good any time anything goes wrong, which has only been one time. It’s been a good customer service so I am very happy. They're pleasant and helpful, and Vivint is a good investment financially.

I've been a Vivint customer for several years and have nothing but positive results with them, from the call center to the sales staff and especially the field techs. Some of the best equipment and really great pricing.

Wanted to link my RV into my house system while parked at my residence. Took a little figuring how to make it all work, but this young man was up to the challenge. Very efficient.

The tech came out and fixed the system as well as upgrade for me. Spencer ** was great. He answered all questioned and he keep me inform of out and how things was done.

I had a slight problem with my outdoor camera. You guys cheerfully came over when you said you would and then adjusted my camera properly. You were very kind and helpful. I appreciate the extra help you gave me because I am disabled. Thank you Vivint!

Service professional was excellent. Total customer experience from sales to installation and operation has been great!

We’ve got door locks, video security hookup and motion detectors from Vivint and so far, it’s been great. We’ve talked to their sales reps online a couple of times and asked questions, and they've dealt with us as much to get our problem solved. Their installers also did well. I’m very satisfied with their work and with the network that I have through them.

The professionals who installed my system did a great job and were friendly and knowledgeable! I've also had one false alarm due to my error and there was a very quick response. I feel more safe knowing that I now have a smoke and carbon monoxide detector that is connected to the alarm system and I can see who is at my front door from anywhere. Awesome system!

I have the door lock, door bell and the garage door security package with Vivint and so far, it's been great service. The salespeople were very helpful and answered all of my questions.

Panel installed. Jose was great, friendly, knowledgeable and very helpful.

We have the standard package from Vivint -- everything else that was already there that the previous homeowner installed, plus a couple of cameras. They monitor and it’s an automatic payment so they’re non-intrusive in our life. But the installers, when they came, they did not have the doorbell camera on the truck so we had to wait two weeks for that. Now I don't know what I got to do because the doorbell camera stopped working.

Associate of Vivint was very professional and accurate. He was quick, but explained what he was doing and why he was doing it. Been with Vivint for years. Love the service and I do recommend people. If my alarm goes off they are right on it or if my doors are open longer than a few minutes they will call. Awesome company!!!

I have a security system with Vivint, and it includes the alarm and cameras. So far, everything seems to be all right. It was a very easy experience.

Service personnel was very professional and he explained very well how we have handle issues with alarm. We had problem, alarm had beep every 2 minutes. Now I learned how I have to handle this issue.

The features included in the Vivint service package were cool. We really like the monitor on the house, the video camera, alarm and doorbell and we’re very happy with their services. Overall, we like our experience with them better than ADT and we've recommended Vivint to friends.