Vivint Reviews

I’m going on three years with Vivint and I’m very satisfied. This one is far better than the one I had before because I had a couple of issues with the other one. Vivint has very good service. There’s a customer service anytime I needed something, a little glitch or something and they’d look after me very well. I have no complaints at all. I got a door camera, and heat and cold sensors. At some spot, I also got the self-mirror. It works on the internet where I can check my house from anywhere, and lock and unlock the front door. I would recommend Vivint to a friend.

I’ve been with Vivint for about two years now. I’ve had another home security provider before but Vivint’s technologies are better. I’ve got everything done -- interior, exterior surveillance, carbon monoxide, and I’ve got three cameras outside and one camera inside. And I'm satisfied with them. There are times when the software needs an update on the internet but it's pretty good.

I've had Vivint for about four years. I got the doorbell camera and the thermostat in the attic for extra added security. All my interactions with Vivint have been great and all my questions were answered by the reps. Once, I had forgotten that I had set the alarm and went back in and it went off. Vivint called me and I let them know that it was an accident. They asked for my password and once I gave them that, they made sure that everything was okay.

I had ADT before and when I talked to a couple of other people, I found out that they paid the same amount I did but they have more stuff in their security system. They got a camera in the house, 2 cameras outside and the doorbell camera. When I tried to call ADT to get more cameras and stuff added to our system, they wanted way more money. So when one of Vivint's sales guys, Dallas, was doing a neighborhood walk-through, we switched to them. He set us up with a deal and he even gave us a discount. The installers came the same night Dallas sold us the system and they did everything well. We got the doorbell camera, glass breakage, window sensors and a camera outside in the backyard.

Has anyone out there been unable to have your call answered? Can't get my phone call answered. We have a non-functioning system. I call the # on the panel, # on website, # on brochure. Automated voice recording says experiencing high call volume. I have been on hold as long as 30 minutes various times of the day. I can't reach anyone. Our system is not working but my bills continue. Still no one is answering my call!

To make a long story as short as possible, I was told by the salesman that he was going to get my bill cheaper than the 50 dollars a month that I was currently paying another security company but what he did was double my bill so I am now paying 100 dollars a month. When I reached out 7 times to Vivint after I had learned I was being charged twice what I was told, all I was told was, you signed the contract so the fact that you were mislead is your problem and nothing can be done. WHAT!?! Nothing can be done???? This is scam if there ever was one. I asked to return all the equipment and I would go somewhere else. I did not ask to get it free. I just don't want it. Just take it back. Oh well it's been 30 days so we can't do that either. They can answer to everything you say.

I got my Vivint system put in yesterday. I was going to get the Nest thermostat but the electrician after she completely took off my thermostat and took off the wiring said there was not enough drywall for the nest system so she reconnected my thermostat and after she did that I did not have heat in my house and I thought well it should come on any minute. I gave it a few hours and it still never came on. There was nothing I could do. It's so late at night but at three in the morning it was beyond cold in the house and my children were freezing all night. At three in the morning I had to call Vivint because the heat still had not turned on.

Terrible customer service. I called one day late and they refused to cancel my system. The cameras are horrible. When I'm away from home they take minutes to load the image. The customer service rep just kept giving me her "canned" responses.

There are security, thermostat and doorbell cameras in the service package I got from Vivint and it's been great. When the doorbell wasn't working, somebody came and fixed it, and he was very friendly. It was awesome and everything is good with me. Though one of the sensors in the basement is not working, that's the only problem I have.

My father worked with Vivint with several other people because he's a contractor. He said that Vivint was cool so I decided to get it. The installation was great and we had a nice conversation while the installer was installing things. He led me through all the stuff that he was doing so that I knew what to do if anything happened wrong. The service package that I’ve purchased included the alarm system with window sensors, door sensor, and garage sensor. I use their smartphone features just to set up the alarm and take it off because of the doors that led outside. I also got a carbon monoxide sensor because I have some gas-based stuff and I wanted to know if there was any dangerous gas. Overall, I’m happy with the service and there's only been one time where I couldn't access my smart home stuff. That was a little scary, but once I got back home, it was working.

I love everything about Vivint. I got the service package which includes cameras, the Nest, and pretty much everything because I live alone. Their rep was nice and really cool, and he helped me out a bit. The installers were very thorough and nice too. I had a great experience with Vivint and I have no complaints whatsoever. By and large, Vivint was excellent and I'd definitely recommend them to everyone. Their system is the best I’ve seen.

The guy that came out to install the Vivint security system was nice. I have their alarm and the cameras, and it's a nice system. Every interaction with every guy that has come out has been a good experience. And I'm very satisfied with the system.

I have Vivint's thermostat monitoring and both the outdoor camera and a doorbell camera so I know who's outside. I like the doorbell camera but it took me a while to get used to talking to someone through it. The first time I had somebody at my door and I wasn’t home, the person could hear me but I couldn’t hear her. I don’t know what was going on and I kept saying I was on my way home. She left after 10 minutes and I never found out who it was. I finally learned how to use that equipment and it's been fine ever since.

THIS COMPANY IS HORRIBLE!!! I had the misfortune of buying a home that already had this system installed... Now the doorbell is completely broken (no big deal, I can replace it with one that doesn't completely suck), but what is unbearable is the stupid panel -- I'm not sure how to turn off the system entirely, and although I deactivated service... This thing still beeps uncontrollably at times because it thinks doors are open when they aren't -- the system is total crap... And when you try and get help from their staff, they treat you HORRIBLY!!!

Vivint's salesman came to our door and he was real pleasant. However, he promised a couple of things that didn't happen and that upset me a little bit. He said that the installation, the hardware and everything was free but I ended up getting a mail charging me about $1,000 for the equipment. I tried to call the salesman but I can never get through that number. It's like I've been blocked.

David ** was our salesperson and was very thoughtful considering we had a break-in a few months earlier and also very helpful in explaining the features of the Smart Home system we purchased. The installer Ian, was professional and explained what was necessary to install system. I would definitely recommend Vivint to anyone who wants security and convenience in their home.

Donald ** was my service tech, and he was very professional, and very helpful. He was there to install a Spacemonkey smart drive, and ended up helping me adjust and power my cameras as well. Mr. ** was so helpful that I'd like his actions to be noticed.

I got four cameras, a monitor and door lock to keep my mom in the house. The sales rep was pretty cool and straightforward. The installers were on time and showed me how it works. Everything was pretty good. It's nice having security.

I spend a lot of time away from home, and I wanted my home to be protected when I was not there. I needed somebody else watching over my property. Vivint's sales reps were pretty knowledgeable, professional and did what they said they would do. Their customer service has been very professional as well. They were responsive and easy to deal with. The installation went very smoothly and the technician did a great job. He was pretty good and very knowledgeable as well. They have a 24/7 monitoring and there's a person who responds when there's an alarm or some unplanned events. I've had a few accidental false alarms, and they've been pretty responsive. I certainly feel that my home is secure while I'm not there, and even when I'm there.

My husband was the one who decided to go with Vivint. He died six years ago but we’ve had Vivint for about six years before that. We have the doorbell, the camera, and the locks. The thermostat stopped working, but we’re supposed to have that too. I also have the medical alert, which was great when my husband was sick. I haven't any interactions with the reps in years but I called to say we were moving and they were out immediately. I’ve moved twice since then, and I'm glad that I’ve got them because I fall all the time, and a lot of times nobody is at home. Once, I accidentally pushed my medical alert and the team was on the ball. There were about three other companies that tried to get me to go with them and I said no because I don’t want anybody but Vivint. My experience with Vivint has been excellent.

The sales reps from Vivint were pleasant and helpful. Their installation team was also great. Their service was satisfactory and I will be calling them back to get something that is more cost-effective.

The system that I had from the house that I moved from was handled by a smaller company, so their price was a lot cheaper than Vivint. But I was willing to pay more because with Vivint, I’m controlling everything from my phone and I have access to these cameras and everything from afar. The two companies are polar opposites, from extremely basic to extremely high tech. But Vivint was terrible at getting out here and getting the system installed. I was ready to cancel the entire order because there’s this thing where they have to validate the appointment. I could get on the phone with them to get one scheduled, which is cool, but the problem was they called back three days later and a day or two before the appointment. I don’t answer the phones and I didn’t say I confirmed that appointment. Then they will just cancel the whole appointment and nobody would show up. That happened to me several times and that was a total disaster.

There were incidents that were happening in the neighborhood. There were a lot of crimes so I decided to put the Vivint system because I need to protect my family. I got the service package with the carbon monoxide and fire alarm, and I also got two outdoor and three indoor cameras. The installer was wonderful and he was very helpful. I’ve had Vivint for two years now but recently, I had issues with the sales reps giving me different prices on equipment. I escalated this to corporate and had them involved and then they fixed the problem. So far, our experience has been excellent after that incident with the sales reps.

A group of Vivint reps was canvassing the neighborhood and they happened to stop by. I'd already been thinking about a security system so we talked and they answered my questions. I decided that having the system was the thing for us to do. I talked to the sales guy and the next morning the crew was there and went right to work and put in the system. Installation went well. So far, I've been very pleased with the service.

I had some of my yard stuff that was stolen and that got me upset. So, I thought that I needed an alarm. I got the referral from my co-worker who has the Vivint system and he's very happy with it. I've had Vivint for almost two years now. I have their basic package that includes two motion sensors, glass break sensor, doorbell camera and the indoor camera. Having those features made the most sense. I recently bought a home and had my system transferred over. The installation team was good and very patient. I called customer support since the panel had to be replaced three times and they took care of it quickly. I wish that I had Vivint when my kids were young. I like the fact that I can view all angles of my house. So far, their service is perfect and I'm just happy with the whole system.

We have had two different appointments which resulted in no call no show appointments that were scheduled and confirmed by myself. Our smoke detectors went off and nothing no one was alerted as far as the fire department which we were told they would be contacted. If I am not notified I don't see the value in the product.

The Gentleman that installed my service was great. He was very professional and on time. He explained how to work the new system. He installed the system fast, did not waste time and he answered all of my questions. (Mr. Mark **) He should get a pay raise!

We just built a new home and Vivint was in one of the home shows out here and we wanted increased security. I travel a little for work and having Vivint here when I'm out, is important. The Vivint reps were professional and they did their job well. I purchased a camera, a doorbell cam, and the whole smart home solution. Jessie, from the installation team, was great. He helped us understand how to use it all and made sure it was all hooked up. We had one tripping of the system when the contractor got in here one morning. We weren't expecting him and it was an absolute test run on how the system works and it was great. Overall, Vivint delivered what they said they were going to do.

Every time someone ring the door bell the app on the phone messed up and says fit it in the corner where we can never see who's at the door. Also the on door monitor says loading every day for over an hour and that happens every day so we can't see our cameras at all. Last thing no matter when I call to get help it always says they are having a long wait time which is over 30 min everyday. I really wish I never signed up for this system.

We have had a great experience so far. Our tech was able to tap into our existing door lock and thermostat so I didn't need to buy more things that we already had. We got some of the bare minimum things to start out for now and once we can, we will definitely be adding more to it.

The customer service in speaking with a live person is fantastic. And the service from that rep was a great experience. The rep was detailed in explaining how to work the security pad and what to do with the upgrade.

I can never get anyone on the phone, my system constantly loses connection to monitoring sensors and chimes throughout the night. The technicians, to get them on site takes a week or two each time I had service calls. None of the service calls resolved the issues, I have been experiencing this since April 2017. I bought this house in March 2017 with the system already here from a previous Vivint customer account. I tried to end the service and Vivint says I can't get out until 2019 and that's that or I can pay out the contract, for a crappy system that hardly works... This just not fair, my wife and I cannot get sleep through the night, this is a nightmare, it justs keeps chiming that it can’t talk to devices or sensors, been trying to get someone on the phone for 2 hours now... no luck.

Vivint has been awesome. I like their camera system wherein I can see the person behind when the doorbell is ringing. Also, when I close the door, the system says whether the front or back door is open or close. The rep was very good. He explained everything one by one. The installation team was awesome, too. They showed me everything and they did a nice job. No mess. No complaints. I was happy with Vivint's service.

Our experience with Vivint has been good. However, when I tried to allocate something from the phone to lock the house, the phone acted up and would always time out. On the other hand, when I had a low battery on the system, their rep came right away, or we timed it that we can both tie up and he fixed it. He was very good, business-like, professional and he asked me if I needed any refresher. He was also the one who installed our system. Overall, they were very reliable and I was satisfied. We had a few bumps but they resolved it.

Talking with the Vivint salesman wasn't a hard conversation because I told him I wanted their system but he was still really pushy about walking me through the demo videos. I had to explain to him he had the sale and I just wanted to know the pricing but he still kept going. Vivint should be a bit less pushy on the sale and maybe make the referral process a bit easier. It's pretty hard when you set up the referral for your neighbors, and it was difficult to get my credit. Other than that, the installers were great and I like the doorbell camera and the outside cameras.

Vivint representatives came around door-to-door. One rep came in and he showed me what we could have and how it all worked. He gave me some prices. We got the doorbell camera and the camera indoors, all windows and doors. My husband works away a lot so I'm by myself with two kids. So having the extra added safety is something that I like. Also, for the small business that I have, I use my door lock quite often to let people in to be able to pick up their items and I can also see them. It was great. I'm satisfied.

We had been kicking around the idea of getting a security system for a couple of years but never got around to it. Vivint reps came around our neighborhood and one of our neighbors recommended them to come and see us. They were the first ones that came and showed us their system and it was good. They were very polite and courteous and explained everything fairly well as much as I could understand what was going on and stuff that we needed. We got the doorbell camera, the inside camera, and the window breakage. They installed it the same day we purchased it. They were here until almost 10:00 at night, which was a little long. But I'm glad they did, and they didn't install something and then say, "We've got to come back the next day," because I work. They were very professional, cleaned up after themselves and did a good job.

The only thing that Vivint did that did not go well was they installed a different doorbell, one that would connect with the system and it never connected to the system. It never worked. So for several years, until the next guy came out from Vivint, I did not have a doorbell. I didn't call somebody back out right away. I probably went for about a year and a half without a doorbell. Until I finally had to have someone come back out and they replaced the doorbell.

The reps from Vivint were great and really helpful. They explained a lot of the steps so that if I decided to do something later, it would be easy to do it. And that’s something I can always consider if something happens at the back or I might want to add another camera. I really like them. The installation also went really smooth and most of the things they put in were done in under time. We got cameras to watch the driveway and front door. We also got the feature where we can open the garage and it automatically locks at around 11:30 at night.

I had the best sales (Aaro) person ever. Kind, patient, informative and professional. My installers were great! They thoroughly explained everything to me. Had my installation completed in a very reasonable time. My installers worked well alone great and great together.

The install reps were very nice. They explained everything prior to leaving. I really like how easy it is - I feel safe now. The camera is great because I can look at it anytime. I would recommend Vivint to everybody.

I got home security, home monitoring and my thermostat from Vivint. When the sales reps were in my house, they were super professional. They promised the world and under delivered just as every salesperson does. I run a roofing company and I get it. I just believe that when you promise something, it should get delivered. I had to call my rep six times just to get my letter for my insurance discount, which is embarrassing and very frustrating. I don't have time to waste in a day. You'd think when you're spending a thousand dollars a year on something, you'd be taken care of a little bit better. Plus, dealing with Vivint's customer service is worse than dealing with the product.

A friend of mine at work told me about Vivint. I got to talk to a Vivint sales rep who was nice, very knowledgeable and explained everything in detail. I had asked him about the Nest if that was included and everything. He told me that that would be a separate thing that I had to pay for separately and that it was not included with my other stuff. We wanted some time to think about it and I've lost his card so I couldn't call him back. We ended up doing everything over the phone. We got an appointment and he came right back. We made sure that he got credit for everything.

We've been with Vivint for around seven years 'cause we go in 21st street. We got the alarm system with break glass from Vivint. The sales rep was all right and the installation went well. We had a good experience with Vivint and I was very satisfied. I'd recommend them to a friend.

When I started with Vivint, I didn't need to have them connected to the phone. The other security system we had was connected to the phone. If the phone dies out, then the alarm system dies out. The Vivint sales rep treated me very well, and even the ones who contact me if the alarm goes off. Then the installation was excellent except that the installer was about half an hour late. But he must have gotten a call because he stayed out for about 15 minutes. Vivint is very responsible and I'm very satisfied with their service.

We had ADT at the time and someone from Vivint stopped by and talked to us about their plan and it seemed like a better one, so we went with them. We had a good experience with the installation too. It didn’t take their team long. We have the windows and doors protected and got the motion detector. We've had Vivint for three years and so far, we love their service. As a matter of fact, they sent a representative here a couple of weeks before the hurricane in Florida to check and see how we were doing with our system and if we were having any problems. He was very professional, knowledgeable and nice. He also showed us features like the doorbell camera. But because it’s hard to afford everything that's in, we told him that we’d take a look at that and see if we felt we could afford it later on. He also set up our phones so that we can see if our system is armed or not when we’re not at home. So far, it’s been a very positive experience.

My new system has been having problems. It will reboot itself frequently and last Thursday to make an appointment for someone to come fix it and some it and still haven't even heard back. This is a costly system and I am not pleased to be paying and it not functioning correctly.

I made the decision to use Vivint and haven't regret my decision. The tech was very professional. He explained step by step on how to make my system work. He was on time, cleaned up after himself. I would recommend Vivint to anyone looking for alarm system.

We have been Vivint customers for more than 3 years. We have it in 3 homes in two states. It is fine until you have a problem and need a tech to come out. We found out that they rigged our system using some parts from our old system and some of theirs. They installed a transformer in the attic because it was easier for them. They disconnected the a/c to the back up battery system but used it anyway. Their response time to come fix it was 13 days! Not a viable security system when they can't come out and fix it.

My brother in Georgia had a Vivint system and I did a garage door, windows, motion sensors and cameras. I have always wanted a camera inside to watch my doggie and security outside. Their sale representative was fine. He was the same one that helped my brother. Also, every installation person that came was great. I am a hundred percent satisfied with the service. I would like to get more cameras but the system doesn't hold more than four cameras at a time. Overall, though, the product is great and so is the service. I always speak to people that are very knowledgeable and they seem to help me.

I was in the market and Vivint was running a good promotion at the time so I purchased their service package. So far, their service is good and everyone has been good as well. The installation team was very professional, they worked fast and cleaned after themselves. However, I'm not always thrilled with their price and it's more than what I wanted to pay. I'm not a big contract fan too. I thought I was in 36 months and ended up being 42 months. But, lesson learned as I first heard of the Vivint system. Now, there's a lot of stuff on the market where I don't have to sign a contract and I can get the same features for a lot less. So, when my contract ends in March, I'm going to have to do some shopping around and then see if Vivint can match it. Nevertheless, the people at Vivint were very professional and did what they told me they were going to do and that was honest.

The sales rep represented himself as having connections with Vivint and also with AT&T and DirecTV, and promised that he could offer us an improved package that included our existing DirecTV and AT&T landline and internet and Vivint for less money than what we were paying at the time without Vivint. And that didn't happen. He was only able to provide just a small portion of the discounts that he thought he could do. But the technician was quite good and knew exactly what to do. He did a good installation. He gave us a little bit of training on how to utilize the system best. At my age I probably could have stood two or three times as much but he gave us what he could within the time available.

We bought the camera, the door, the online access through my phone which they never set up on our computer, a CO2 and cameras in the backyard from Vivint. The sales rep was good and he talked his way through a lot of stuff which I researched online about adding a nest to our existing insurance. The website says that it works well with Vivint but he said we’re not going to use that and I can take it back to the store. I didn’t like the comment but we went with it anyway. It took two days to get the installations into our house because we had someone who was green and had issues. The camera was not set up properly and somebody had to come out and fix that. They seemed to be working okay since then but that was way too long.

When we bought the house, Vivint came with it and our son has the same so he was familiar with it and he helped us through the initial stage. We’ve been in our home for three months and it's the first time we've had an alarm system so we’re novices at this but we're very happy with it. When the sales reps came in, some of the stuff was outdated so they replaced and updated them and everything was A-Okay. The thermostat, the sump pump, as well as the alarms for our garage doors and windows are included in the package. The app on our phones is wonderful and we like it. We run it and we could let people in, lock the door behind them and then, we put the security on. Vivint's security system is great and efficient and we're very pleased.

Excellent job, great equipment. Best alarm service and equipment I had for any alarm service. You can't go wrong with this company. Would definitely recommend to a friend. The technician was friendly and cleaned up, you can't tell he was ever there. Excellent work.

I learned about Vivint from a coworker who uses it. I live in Orlando, Florida and I have to have an alarm here. I have cameras, alarm, thermometer, and motion sensors. The Vivint sales rep was very pleasant, helpful and knew their products. Michael, the installer, was kind, fast and appropriate. He called me and asked if he could come early which was awesome. They have a high-quality service and product. I feel safe and I'm completely satisfied with Vivint.

The installation team from Vivint was fine. They were polite, courteous and was able to answer my questions. I’m happy with Vivint and I would recommend them.

Vivint's service is good, but a little expensive. They're responsive, helpful and most of the products seemed good. I live by myself and I was looking into home automation, an internet monitoring service where you could control lights and thermostats from the web. Vivint had that and they came along at the right time. I got the alarm monitoring services, the thermostat, and the door lock. Their reps were very pleasant on the phone. They helped as much as they can with strange issues and they always got back to me if they had to ask somebody else for answers. On the other hand, their installers have been very professional and friendly. I find their phone services good but there's a bit longer waits in the last couple of years than when I first got them. I suppose it goes with getting more customers. Nevertheless, I'm happy with Vivint.

I’ve been a customer of Vivint for years. I go out of town a lot and leave my wife at home so I want to make sure she is safe. I got the alarm system where I can control the locks and stuff with my phone. Customer service is decent enough but we're so far north that there’s nobody up here to service us. We would wait forever for an actual human being to get a service. Other than that, the alarm system is easy to use.

I was pleased with the installation. Only we could not get the large garage door sensor because their system was not compatible. I found this to be very disappointing as our garage door opener is only 1.5 years old. They should have a more updated system.

I started with Vivint years ago and it’s really irritating me lately. The battery of the fire alarm keeps going off and I keep replacing them. It has that incessant beeping sound so I don’t know what I’ve done wrong and it’s really annoying. I had an issue with my camera before and they replaced it so that was fine. I’m still waiting for the return label for the other one and it’s been sitting here on my desk for months.

The house I'm renting has a Vivint system but at first it was not activated and I had to call to find out about it. The sales rep was great. I upgraded the system and the installer that came was good.

When someone from Vivint came to my door and explained it to me, everything worked. He was very well informed and gave us a lot of good information to where we felt like it was what we needed in our home. It made sense. We already had another company. We had the Nest Thermostat and we had everything pre-wired on the window and everything. We switched over so it was just the doorbell camera and indoor camera that we got from Vivint. Being able to control everything from my phone was what sealed the deal. I get a notification before my alarm goes off to disarm so it's very helpful.

Vivint's salesman was very friendly and informative. We enjoyed him. We got the basic package with a camera and a thermostat. We needed an alarm system in our home. Plus, I have the kids, so if I'm not at home, I like the option that I can check on them when I'm not right there. We've been with them for a month and everything is great. I forgot my password on the very first day and they helped me out. We've had a great experience with them.

Vivint came to the door, soliciting, and my experience with the rep as well as the installation was good. Their monitor thing is good and we have the carbon monoxide and the smoke alarm. We are happy with their system.

Had a faulty camera or sensor installed on Oct 18. Called to have replaced, couldn't get someone out until Nov 16th. Escalated call and was told Nov 6th. I stated my desire to cancel. Was called by a manager on Monday Oct 23 and was asked if I'd be willing to keep the system if he could get someone out here on Weds the 25th. I agreed. Was given 12-2 timeframe. 220 pm no call, no show. I submitted my cancellation paperwork and called service. They told me I was given a 12-4 timeframe, which I know is not accurate. Tech showed up at 525 pm and didn't even have the correct equipment. I like the idea of the system and the security it could provide, but not with faulty/defective equipment and a 28 day wait to have it replaced. Cancellation stands. Surprisingly, they can get someone out sooner to remove my system than to replace bad equipment. I WILL NEVER RECOMMEND VIVINT TO ANYONE, EVER. HIGHLY DISSATISFIED.

Our initial installation was two weeks ago and we still have not received a DVR and the yard sign. The second camera was installed a week after the initial installation also. We love the service, but am not happy that we are paying on hardware we have not received. We would appreciate someone coming to our home to install the DVR and a yard sign.

The installation process is horrible. In signing up as a new customer, I was made to believe that I needed security equipment that wasn’t needed. Upon arrival, it was noted that my home came with basic equipment and additional Vivint products were not needed. Was told that I am to receive a refund for the items not needed over two weeks ago and I’m still getting the runaround. I’m due a refund of over $900... that’s not chump change!

I’m a cop so I see a lot of valid reasons for having a security system and I thought to have it would be the best thing for a peace of mind. One of the Vivint reps was a girl in the neighborhood and my dad recently got his system installed. Then I signed up with Vivint too. Their sales rep was perfect that I couldn’t ask for anything better. I got the cameras, the smart thermostat, and the motion sensors. When I moved into my house, I already had the smart locks so Vivint just integrated my smart locks into their system.

For the most part, my experience with Vivint has been really good. We were aware of the new security systems since our son had one, though not Vivint. Someone from Vivint came to our door. I was interested in what the rep talked about. It was so much more than the 20-year old system we had then. It was something we wanted anyway so we went with it. Their sales rep was very knowledgeable, friendly, and not particularly pushy, which I appreciated. They didn't tell us we needed every bell and whistle. We told them some of the things we did need. With the dogs coming in and out, we need to make sure that they didn't set it off. There were some features we really wanted and there were some that we could have had and we know that other people have them, but we just didn't feel that we needed it.

I have two different accounts with Vivint -- one for a rent house and then one for my current house. A guy from Vivint came door-to-door and he was very professional. And I’m content with their service too. I haven’t had any issues with them. They do a good job of what they’re there for.

A rep from Vivint knocked on our door and he was very pleasant. We signed up and the installation process took a whole lot longer than we were anticipating. The installers had to come back since they stayed until after midnight and still didn't finish. We were not quite prepared for that length of time and it wasn't explained to us how time-consuming the installation would be. But they were good and after they finally got through, the system worked. Then we had some problems with the Space Monkey so they came back and had it replaced. I like that we are able to monitor our house since we are gone away a lot. We use the app on the phone to do that. As of last night, I had to uninstall it and reinstall it to get it to work because it was malfunctioning. But when I reinstalled, it came back up and I was able to see things.

I have the sensor monitoring from Vivint for the little openings. I also have smoke detectors and the thing for a couple of lights. Vivint has very good customer service representatives. They're clear on the solution, they listen and provide a quick response. The installers are all right, but they are not very technically savvy in terms of installing position and making it work quickly. There's sometimes a learning curve.

The technician came and did half a job, left the door handle opposite and the front door does not activate with the alarm. I have texted and tried to get another tech out with no response. In the beginning the technician was supposed to come twice over the weekend and did not show up.

I had my system installed on 10/12/17. The doorbell camera and backyard camera have NEVER worked. I get a UPS delivery at front door - no visitor detected. I go stand on my front porch and wave my arms around - no visitor detected. I and my dogs walk around the backyard - nothing. I have had technicians here twice - one for 7 HOURS! Replaced doorbell cam and panel. Nothing. I have a third tech appt scheduled for a week from today. I have read all the positive reviews. That's why I selected Vivint. It just does not seem to work at my home and the technical support has been worthless. On top of that, it seems if I want to have the system removed, there will be a penalty for cancelling my contract.

The Vivint tech was very knowledgeable and helpful in answering all my questions. I would recommend Vivint to friends. The tech was fast and efficient. All the Vivint equipment works really well. I love that I can control everything with my phone.

The doorbell detector only detects and records visitors every once in a while. Very random. So a lot of visitors missed. I tried calling several time for assistance but no one picks up. Just wait on hold forever. Rebooted camera, tried everything the video says to do. Still has not worked correctly.

We had a break in so that’s why I went with Vivint. Everything was good. I got a camera, door lock, and light. The installers were good and fast. I liked everything and I’d recommend them.

Vivint canvassed the neighborhood and their rep, Kai was spectacular. We went over a list of things that I wanted. If it wasn't for him, I would have never signed up. I have two houses. One house has an exterior doorbell ringer camera and the other one doesn't. And then I have the glass breaks, fire alarm, smoke detector and supposedly motion sensors, but they're not working on the other house. I'm satisfied with the monitoring service but not with the maintenance service. I had a panel that was dysfunctional and they made me jump through hoops to get it fixed and I didn't appreciate that. The installers were fine. They perfectly took care of everything.

Someone from Vivint came by our house and our interaction with the rep was really good. We have the doorbell camera, all the window and door alerts and the plug for the devices. Everything has been good and seems to work. If it doesn't, they get out quickly.

Vivint was in the area, doing a lot of installations, so I called up and had scheduled an appointment. The sales reps were friendly. They gave me the spiel about what they could offer and the kind of things that would work well with my home. The installers knew what they needed to do. They gave me two locations to put the pad whenever I wanted to use it. Every time that I've had an alarm go off, which was more or less my fault, Vivint was very quick to call to verify everything and they took care of all of my needs. They had to rectify the situation. They were very courteous and I've just had a very good overall experience with all of the service.

I was really pleased with how respectful and knowledgeable the technicians were. I would definitely recommend Vivint to my friends and family. Very satisfied with my equipment as well as the service. I always have a greater signal and being able to monitor my home from anywhere with my cell is the Best! The doorbell camera is wonderful and I am able to speak with the people who actually visit me.

My grandmother passed away in 2016. I became the executor of her estate. She had a Vivint system installed in 2008. I called and spoke to customer service about paying for the system until I could sell the house. I sent all the requisite paperwork proving I was in charge of my grandmother's estate. She said she would extend the contract for 15 months. I was sent an addendum with the billing address change and the monthly cost. I signed and returned it. I called today to cancel service because the house has sold and will close tomorrow.

Had Vivint monitoring for a few years. Had a sales agent call me to renew my contract although I had still two years left on the current one. I had been satisfied with their service so far. I was ok with it. BUT, I informed the sales person that we may list our house for sale in the future and if it sold we would need out of the new contract. I was told no problem since I was renewing before my current contract was up. Four years later we sold our home, I called to have contract canceled but was told I could not do it because I still had two years left on it. I informed them what the sales person had told me but they did not care to listen so I could either pay the $800 left on it or move it to the rent house where we were moving to temporarily. We decided to move it and decrease our loss. Of course we did have to pay an install fee.

I signed up for Vivint around February 2017 timeframe and I was told as an active duty service member that I would be able to cancel my contract at no additional cost as long as I provided proof of my military orders. I received orders in July to transfer in September to train in Texas for 2 months, and then permanently change stations in December. I began the process of canceling my membership August 23, 2017 and provided my orders via email, and highlighted in yellow my school dates from September to November and report date in December to make it very clear that I would not be living in the residence Vivint was installed in after September. In addition, I requested the panel, doorbell, and bolt be removed by their field techs because my home was going to be rented after I vacated.

I have been trying to get my refund for over 1 month now for some upgrades that were not completed on my recent installation. I have called every week only to have the representatives tell me it will take 3 days, and even they have gone to the point, "We will call you in the 3 days to follow up" and of course nothing still happens. Unfortunately for us we are stuck with them for 2 more years. I would not recommend Vivint to anyone, they truly don't care about the customer.

The system is not user friendly. I have tried and tried to load my brother into the system to access and it still isn’t working. The front door keypad doesn’t work to recognize my code so I have to unlock with the key still or my phone! The doorbell sensor video to delete the clips is tedious. It’s one at a time and very slow! I tried to add Z Wave smoke detectors and they won’t add to the system! The only part I enjoy is the climate control from my phone! The doorbell cam works on WiFi only so if your WiFi is spotty or slow it doesn’t work! For home automation I give it a D-. Going to have to call the techs to help me. I hope they don’t charge to come out to fix the system.

Vivint came to my door about a year and a half ago and since I’m away from home quite often, I purchased cameras. A part of the system is not working and when I called them to try and get it fixed, they didn’t get somebody out here to take care of it. They decided that tech services would take care of it and they sent me an email that told me to turn it back in the original packaging but I don’t have it and as of yet it hasn’t been taken care of. During some remodeling, the panel fell off and cracked. The saleswoman and I had a round about it because she was telling me that it cost $500 dollars to replace. But it has been fine with the installation team. They worked everything out, put them and set it up just where I wanted it.

Lucas, the sales rep from Vivint, was good. He was very knowledgeable of what he got going on. I had a problem with the system at first, but I called him and he picked up. He talked through what was basically my error, but he taught me how to fix it. It was a pleasant experience with him. The price was medium - they weren’t the cheapest and they weren’t the most expensive either. But I’m pleased with the product. It's very user-friendly.

We have Vivint’s full service for three years now. We got the security system, video camera, doors and thermostats, which were very interesting. The guy who came out and sold it the first time was knowledgeable, professional, and knew what he was doing. But our experience has been mediocre and our satisfaction is at medium to low. Also, their equipment’s not the best and they need to upgrade.

We’ve been in our home for 35 years and the only time we’ve been robbed was when the garage was left open or somebody left something in the front yard. Nobody has ever broken in but 35 years is pushing it. I had cameras hooked up but I can never make them work so I paid $700 for nothing. Then Vivint sales reps came to our door and and I got the service package with the camera at the front, the doors, and the alarm system. But the camera always dings and it goes off on my cellphone every time I walk out the door or when my husband goes out to pick up and take the trash out or goes to the mailbox and I’m out somewhere. It's annoying. Also, it’s traumatic when we forget the password. Overall, putting in all the little gadgets is expensive as well as the second bill, but otherwise, the Vivint system is fine and I would recommend it.

Vivint teamed up with Sprint and had their people walk around my neighborhood going door-to-door. Their guy William kept coming to our house for three days in a row and finally sold me. I was skeptical at first, but now, I like the idea a little bit. I didn’t know it would be fundamentally good for our finances. William ensured me that Vivint would be a good move and we’d be safer and feel more protected. It was a good deal but the only downfall was we switched phone companies and Sprint was terrible.

After being robbed twice in just over a week I have had this system installed. I now have a feeling of safety again in my home. The convenience of being able to leave knowing that everything is safe is invaluable.

My alarm was installed 2 weeks ago and wasn't working til today. A tech was there almost every day for two weeks with no success and said it was all due to an e-signature they said they didn't receive. I sent it four times and had confirmation it was received. Also they withdrew over $700 from my account that was supposed to come out in monthly payments. I contacted them and they admitted they should not have withdrawn the money. I'm still waiting for it to be redeposited. Over the past two weeks I've spent over 8 hours on hold. Had my business disrupted and no one would return my calls and I'm a customer of 20 years at my home!!! Very unhappy.

Please, do not waste your time or hard earned money! We purchased a home in Maryland in 2015 and selected to go with the security company (Vivint) contracted by the prior homeowner. Bad move on our part, because the contracts you sign do match the deals that the over friendly customer service representatives explain to you.

I love the systems and I am very happy with my support and Vivint.smarthome.com. The installation experience was a little bit much but overall a great value and the tech finish his job on time. I would recommended Vivint to all my friend and family members. Thank you.

Everything has been so great. Feel safer with this alarm system. My family is grateful we got a great deal for this system, especially for our new home. Being able to see who is coming to my door and the cameras capturing everything outside is amazing.

We’ve had Vivint for three years. We went with them because my wife and I are both in law enforcement and the number one alarm company that responds the best for this area has always been Vivint. Installation was wonderful and Vivint was pleasant to deal with.

Recently had a system installed and the installation was completed but rushed. The tech did not properly install my second panel which has cause several false alarms and now my second panel is currently not working. Hopefully my panel will be repaired or replaced soon.

My son had Vivint and that's how I found out about them. I've been using their system for seven years now. Their reps have always been nice and really considerate. They also have good security features. I have the smoke detectors and both sensors for the doors and windows. The only thing I’d like to have is some wireless security cameras outside but they don’t have them or the infrared ones, the one that you fit light or the ones that you can activate with your phone or hook up to your iPhone. Other than that, everything has been good so far.

I’ve had Vivint for about a year now and I'm stuck in the contract. My system for my home in Connecticut has the combination locks, cameras, motion detector and smoke detectors. The sales, tech support and installation are okay but there are a lot of glitches with their systems. They're trying to make improvements but for a while, and we had a lot of problems on different things. You can have users but sometimes when you add a user, it doesn't take. The cameras wouldn't work properly and there were a lot of back and forth with the motion detector cameras. Also, I tried to get some credits but they were very stand offish about credits.

Vivint is basically an alarm company and you have peace of mind when you're not at home. We got a service package that includes an alarm that's on the doors and windows, and it was a good experience.

Ever since having this system installed in our home we have had nothing but problems. The equipment doesn’t work, they don’t monitor it to know when it isn’t working. They took a large sum of money from our account for no reason and when we informed them they still did not get the right amount refunded to us. Thank goodness I checked! I should not have to monitor the monitoring company. We have had to have so many tech visits scheduled to come repair the system that we can no longer take time off of work. It’s ridiculous. To make matters worse, I am locked into a contract with them for 5 years and can’t break it without a financial penalty. I now have to weigh out the cost of breaking the contract vs the cost of tech visits to repair their system over the course of 5 years.

Simple and easy when arming the panel. I love watching on video who's coming in on my door. I was away and checking on my cellphone. I realized the garage was open. So, I remotely closed from my cellphone. Convenient, just a touch of your finger on your cellphone, you know what's happening around.

I've been very satisfied with Vivint and my experience with them has been pleasant and efficient. I had a door that I wanted not to have an alarm and an excellent technician came out and did it.

With the way the world is going right now, it's time to get a home security system. The Vivint salesman was nice and knew his products. The first guy who installed the system didn’t get it all the way completed, so another guy came and finished it. They were both nice. At first I had problems with the cameras that kept going down, but lately they’ve been going good. Great service.

I got my Vivint service in the beginning of June and it is going well, and I've had no problems with it. It's a whole lot better than the one I had before since there are different stuff and there are more features on the alarm. I like the doorbell camera and the other camera in there. The sales rep was really good, knew all the details, and explained everything to me, and the installation team was good too. Taking everything into account, I've had a great experience with Vivint.

The installers came on time, were very professional and explained everything to me. However, my doorbell camera won’t work. They keep going out. I called them and the representative was pretty terrible. Her customer service wasn’t that good. But she finally sent a representative out and charged me the $50 for him to come out. It worked for about three days and it’s not working again. It wasn’t something that I was doing incorrectly. It just wasn’t working. But other than that, I like the service and I would recommend Vivint.

We have Vivint's regular features in our security package that includes the alarm on the windows and smoke detector. My wife wanted those because she’s always alone. The system works, we love it and I'm satisfied with Vivint's service. We had a great sales guy who explained the whole thing in detail, how the system works and how to use it. The installer was quick, prompt and did the job too. Vivint is a great alarm system and I would recommend it.

When I got the Vivint system, their reps were superb. They explained everything clearly, including the options, and I was happy. The installers knew what they were doing. They came in, did what they had to do. They went through the keypad, explained how to do things and set it up for me. Slowly, I added a few other options. I have the the online arm/disarm feature and I had them connect the windows and door motion detectors to the existing house horn. They did that with no extra charge, which I'm happy with. Also, anytime I have a problem, their tech department is good.

We've been with Vivint since June of this year. We got from them the garage security device, the front door unlocking camera, the door where you open the part and you're told, "Front door, back door," the modem or monitor, and the fire alarm. The guy that came out and installed the security devices did a good job. He went through everything with us and he got us set up on the app. Everything has been excellent with Vivint and we haven’t had any problems.

I bought a house with Vivint's central security already installed and I thought I had to keep it. I had a pleasant time with the installation team and nothing went wrong. Dealing with their customer service team is also pleasant. I'm satisfied with them.

We were at a show at the convention center and my fiancée at that time and I was moving into a house. We stopped at a booth and talked to people from Vivint. It seemed like the program that we’re looking for. They also mentioned the price was locked and that was another thing that was pretty attractive. The technician came in the day that we purchased the house. They came through, looked at all the windows and doors that we have and quickly installed everything and put the panel in the living room. The app is useful to be able to deactivate it before you walk in the house. We’ve had it probably about a year and a half now and haven’t had any issues.

My husband and I sold our home and were moving to another state into a rent home and did not want to transfer the service or monitor into a rent house we do not own. We were told by multiple Vivint employees that we're able to transfer the service to the new owners. Once we got in contact with the new owners they told us they were interested in the service. We called Vivint to inform them that the new owners wanted to take over the service. Vivint said I had to give verbal consent and that they then could call and say moves and takeovers/say their address.

Awesome service and great system. Camera is a little slow to view and talk to person at the door when away out of country. Also, person can't hear me talking to them through doorbell when I was out of country. But I could see clearly who was at my door and what they were doing.

Nice people to deal with. They explained everything to us and help us set everything up. I really like that you can see who is at your door without opening it, which is good because I have children. I will recommend Vivint to my friends and family.

A friend told me about Vivint and since they gave a good discount for a friend's referral, I proceeded with them. Their sales rep was good and their customer support team has always been quick and helpful. I am satisfied with their security services, too. I’d recommend Vivint.

Vivint's rep was pleasant, professional and down to earth. I'm young, so I don't require the suit and tie performance. I would relate more to somebody that seems more human than a professional robot. He caught on to that and was able to catch on to the vibe and interacted with me the way I would prefer someone to interact with me. Since I'm a truck driver and my wife will be at home by herself 95 percent of the time, I got two glass break sensors, a doorbell, three exterior cameras, a motion detector, and four doors. The installer was great. He came over and set it up. He was here a lot longer than I expected though. He stayed until it got done around 10:00 o'clock that night. He walked me through everything with the system and all the different settings. Plus, he helped me set the app up on my phone.

Vivint was recommended by a friend and I got an outdoor camera, a direct camera, a thermostat and CO and smoke alarm system. I just felt I needed them all. My satisfaction with the service, as well as my interaction with the reps, has been really good and the install team has been helpful. We have been with Vivint for about nine years now. One time, we were out-of-town and we got a phone call that our alarm was going off and it was the backdoor.

I've had Vivint for two months now and they have excellent products and service. I wanted more security at my home so I got a doorbell camera, indoor camera, a door lock, and a smoke alarm from them. My interactions with their installation team was very pleasant and professional. They knew their stuff and they answered my questions. I would highly recommend Vivint.

I have been a Vivint customer for 13 months. I called to have my alarm system removed due to being moved due to Hurricane Harvey. I was told that the technicians were backed up due to the hurricane (understandable). I informed the Moved Specialist that I would no longer be occupying the apartment and the technician would have to go to the leasing office so that someone could let him in. Now the apartment complex is saying that the alarm was removed BUT Vivint technician is saying that he did not remove the panel. This is a Luxury apartment complex so now Vivint wants me to pay to get a new panel without trying to investigate or anything.

Battery problem on doors connections. Xavier, the technician, knew what needed to be done and was able to replace the battery and reboot the system to clear the alarms. Xavier checked out the system prior to leaving making sure the system was up to date.

My Vivint rep was clear and precise. He was professional and explained everything thoroughly and accurately. My rep would definitely be someone I would recommend and I will tell my friends about the great service Vivint provides its customers. Thanks Again Vivint.

Upon my first encounter with Vivint, I was told of course about how awesome the company was and how if I ever had an issue it would be resolved quickly. Word of advice RUN and slam the door in their face. I was promised a piece of equipment and it never arrived, this is after I told the door to door sales representative that sold me the security system and the installer that they forgot to give me the equipment. I even called customer support and they said sorry if they didn't install it initially then you can't have it. Keep in mind it was not my fault that they didn't install it and it was one of the devices I requested when signing the contract.

I've tried for over 5 months to cancel the services of Vivint. I spoke with numerous representatives who were trying desperately to keep me with a service that I honestly never used. I never had problems until I cancelled. My contract was done and I simply said thanks but no thanks. Over 5 months later my bank account was debited. Finally my bank has put a stop payment on these crooks. I did everything within my power to remain polite but I've had enough. STOP billing me.

A few years ago, a Vivint salesman went over the options, the free installation, and the available upgrades. He was great, very personable and professional, and he knew the product and services. He also showed me his badge and gave me the number to call if I wanted to make sure of his identity. His sales offer sounded like a good idea, so I accepted the offer and got the security system and the cameras. When we renew our contract, we might look at other features that they offer. The installer was great too. He was mindful of our pets and watched out for them when he had to go in and out of the house.

I had Comcast both at home and at my business, and I wanted to get an alarm at home. So, I had Vivint installed about six months before my business because I was told at that time that it wasn't available for business. And then, I had an issue with one of my cable boxes. We got some talking and they told me that the alarm was already available for my business, so I just switched everything over.

I like Vivint better than my previous home security provider. I like that they have a voice, and the monitors through the panels. I also like being able to arm and disarm the system wirelessly. The installation process was smooth and easy, and the person who did it was really cordial. He was very informative and did his job well. Overall, I had an excellent experience with Vivint.

The installation was delayed a few days due to a scheduling conflict with the original installer. But once we were assigned a new tech, everything was smooth sailing from there. The 3 gentlemen who came to our home were professional, courteous and friendly. They did a clean job installing our equipment and did an even more fantastic job explaining all the features to us. So glad we chose Vivint for our home security needs. I would highly recommend Vivint to our friends, family and neighbors.

It’s been a blessing. Install was perfect and although we can’t figure out the thermostat details we will get there. Already have 2 clients that are moving forward as well. All the incentives help our Primerica clients afford this amazing program. Thank you for partnering with the best company in the world!!

Vivint has been the best thing that ever happened to our home. We feel safe and confident that we are protected and the entire system is very easy to use. We appreciate that the technician came quickly after we moved in to get the system up and running as soon as possible. We couldn't ask for anything more and are extremely happy with the service.

The sales rep from Vivint and I sat down and we talked about what I wanted and came up with a game plan with what we thought would best suit my situation. I liked the price and what they offered, and I got cameras and electronics locks. The installation went very well. They were very knowledgeable and took time to make sure everything was answered and taken care of. I just thought that they can work more on coordinating things that would benefit Vivint in return. I have two accounts, mine and my parents, and said, “Hey, let’s just do everything at one time” so they didn’t have to make two trips down from wherever the technician was coming from to do work in the same neighborhood.

My dad had Vivint in here when I first came back home from some other town. He forgot to tell me about it so I didn’t know he had a security system installed. I was sleeping downstairs then I heard a big loud noise. I came upstairs and they got an alarm. Next thing I know, the police, ambulance and everything else pulled up in front of the house.

Vivint has been great. I got their best package because I'm geeky that way. 10 being best and 0 being no good, I would rate their service with a 9. It was all done via the phone and the guy came out and installed it. It was absolutely a wonderful experience. Everyone was very accommodating. Everything was explained to me as expected from a service professional.

Our experience has been dreadful. We've spent 20 hours on the phone, been stood up 3 times for installation, Had serious billing issues, because what they added to bill at the office was not the equipment we actually installed in the house. They offered me a $200.00 credit for the last time they stood me up and I had to stay home from work all day, then they took that back after I had the install done. This whole experience has been sad joke. They also never came back to finish the job. My front door knob you enter the codes in is not installed so my family can't use the system. Also I'm not even totally installed and the installer won't call me back, I've called him twice. For truly terrible service and enjoy this awful experience just call Vivint. The fight just continues.

For starters after testing their panels for radiation levels I found out their panels give off dangerous levels of EMFs. I called to have the panel moved downstairs in a safer place. Not only did they charge me to have it moved, they left a hole in my wall where the panel was. They acted like they didn't even care. This is a brand new house. It was just built last year. Horrible service, horrible device, horrible insulation. I do not recommend this company to anyone.

Smart Home - I would give them 4 or 5 stars across the board if it weren't for a scheduling error. I drove 300 miles to meet the installer only to find out they removed me from the schedule the night before. After a phone call and expressing a lot of dissatisfaction they got someone to my home that day. The installers were terrific. The system works well. I love it.

We are very happy in our choice to have Vivint secure our home. We love the cameras and how they were able to install with no hassle and none of the wires showing. We are also very pleased with how easy the app is to use from our phones. Never having a home security system before I was a bit nervous but the app has made the system super easy to use. Satisfied customer.

Have had for 2 weeks and happy so far! I use the phone app often just to check in on my house; It is great on checking on the dog as well. The 2-way voice system for our indoor cameras and doorbell is awesome. I also like how it automatically records when motion is detected, and easy to delete in the archive.

A Vivint representative came to the door and we had a good experience enough to buy the security and doorbell camera. We had a tech come out and install it. It’s a great idea and they provided good service. I would recommend it to anyone.

Since having this system installed there have been a number of technical problems with the camera and the mobile app. Trying to talk to a live human being with common sense is a real nightmare. The wait time to speak with anybody is a flat out 30 min wait. Techs don't show up for appointments and when they do make time for you caused you complained. They come and rush the customer and act as if they being inconvenienced. When you do actually speak to one of these idiots that can't fix your problem. They put you on hold for an additional 20 mins then hangs up after that. I'm super ready to leave this train wreck of a company and go to their competition. At least they can actually get things done instead of scamming customers and not having clue the first as to how to treat customers.

After the first couple of days, I became acquainted with the operations of the system, and since that time I have been very satisfied with it. It is truly simple to operate. I am still waiting on the light for the yard sign and the 4 pack of window stickers.

I have a background in security and the primary items in every briefing I’ve ever read about for a home security that one needs include the door sensor, glass break, smoke, carbon monoxide and motion detector. Those are what I have now with Vivint, the system I had at my previous home in South Jersey too. I went through three different installers because no one seemed to know how to do the install or knew what I had in my old house to replicate in the new house. In the move package, they said that all they needed to do was bring the panel and they would handle everything. But my installation experience was straight out the worst one I've ever dealt with and I used to do installs for a living.

When I bought the house it has the Vivint security system. They were unaware that the house had been sold so we had to get a new deal in place based on everything that we had in the house and it took two calls. There were a few upgrades that needed to be done. There wasn't a camera at that time so we requested one. We had to wait for that installation though. There was a little bit of problem getting that done. Apparently they waited for the camera to come in stock and we're told it's going to be a week and then it ended up being a month or two before we got the camera. But the installers were very friendly and the system works very well. Vivint is easy and straightforward. Customer service is good because I've dealt with them a few times with fake alarms and they're very friendly. Technical service was also great.

I've been with Vivint Solar for a lot of years now and they're doing their job. My brother told me about them and it's easy to get signed up although once you get in, their reps just put you on hold a lot of times for something. Some of the reps were all right but some of them weren’t. I had no problem with the crew that came and installed the system though.

Business and Home Installations - Overall the process was great. We appreciated the representative informing us about the system and how everything works. We love the system thus far, it's amazing feeling a sense of security in our home and our business. We wouldn't have it any other way!

Install was excellent. Eduardo was very thorough. He was on time and extremely professional. So far I am extremely pleased with the service thus far. I will let whomever know should I encounter issues with this system. Christopher the sales rep was very helpful.

I had an appointment last Friday, just had the system installed. It drops my camera all the time, we constantly have to reset it and the one camera never came back on after I spent 90 minutes with customer service. Took 7 days to get someone scheduled, 10-12 Last Friday. We finally left at 4 pm after waiting ALL DAY. I got a call at 4:15 telling me the guy was on his way... 4 hours after our window. This was the second time this has happen. I would not buy this product until they have better CS. They are growing too fast and forget about current paying customers. The support line is always jammed, 37 minutes has been my shortest wait.

Starting it took over a month from my initial call to get a service rep to the house to do the install. The installer was very nice, professional and seemed knowledgeable about the system. 2 days after the install my outdoor camera went offline and disappeared from my system like it never existed, and the doorbell camera went offline. After multiple calls to customer service and hours upon hours of my personal time wasted on hold I ended up getting the doorbell camera back online by watching YouTube videos.