Vivint Reviews

I was not home when this was completed. Was there the day before but rep not able to set up account as it was a Sunday. Rep was very thorough and professional. My wife was there the following day when work was completed. Very satisfied with the service provided during the process.

We enjoy pulling up to the building and being able to unlock the door from our vehicle. The system works good and we have not had any problems. We have not yet had to call customer service, but, I feel as though we will be taken care of.

Having the ability to check and see things from any place go to have mobile show all to where you can have the web is awesome!!! I could be at vacation. I get to still see Comes every morning to pick up my son from school. I get to see if little boy is up!! So it even has a added ability as a standpoint from a parent. The install was quick and done well by guy for area.

Love my Vivint! I feel safer because I live alone. My doors and windows have alarms and that’s comforting. Mark was so nice when he was going thru his sales pitch. And the price is excellent. The installer was also very nice and polite.

My doorbell, and camera have not worked from the first day. I have missed deliveries, which resulted in me going to the post office for pickup; even though I was home. Still waiting for someone to acknowledge the problem.

I have 2 Vivint systems, my property and my rental. I love the system and all the variety of products that can be added at any time and continues to improve on their products. I recommend Vivint for their great customer service representatives.

Most of our experience with Vivint has been good, and our service package includes a door pad, lock and unlock, thermostat, smoke detector, carbon monoxide detector, motion detector, and a camera. Vivint's representatives had been fine. The installation team kind of overlooked something in the very first night, so they had to come back out and fix that. But when they had been here, they had been very polite and very thorough.

Vivint is in our one business and we liked them so much that we put them in our home. We opened up another business and we’ve put Vivint in it as well. So, we have it in three locations. The features are good. I just wish that they could put more cameras in one panel. The techs said that they’re coming out with where you can put 12 cameras on one panel, but you can only put six cameras on one panel and if you want more than six cameras, you have to have two panels, which I wish that they could just put 12 cameras on one panel. Other than that, I’ve had two different reps and those are the only two reps that I want and I like them. They know what they’re doing, they treat me well and they go out of their way. I'm very happy with them. Overall, Vivint is worth it and I'd tell my friends to get them.

Thank you awesome job, They were on time, and very easy to work with and got the job done. We had a few questions and they answered them correctly. I love our new VIVINT system, and will recommend them to everyone!

I’m very forgetful, so being able to lock and unlock my doors and garages, and control my thermostat from anywhere is amazing. I do wish someone had given me the run down for the google mini. I don’t really understand how to work it, and it doesn’t always connect like it is supposed to.

Vivint advertises that you can get service in as little as 1 to 2 days depending on your area but what they refrain from telling you is it can take 3 months. We signed up and paid for our sign up just for them to message us to tell us it'll be 3 weeks. We wait 3 weeks and the day the technician was finally supposed to come he's a no-show. 20 minutes after he supposed to be here we get a call no voicemail nothing. So we call Vivint and ask them what the deal. They said it was a family emergency and now we have to wait an additional 8 weeks before the technician can come out and hook our service up. All in all it would have been a total of 3 months after we have paid and still had no service.

Everything was great and very professional, very friendly. Took his time and explain the system very well. He knew his job and did not take him long. I recommend he gets a raise for his great quality work. Awesome worker.

Control panel continues to alert me on different issues, I keep removing batteries and reinserting them without any progress, seems like Vivint would send a repair person. Never received copy of the contract documentation I signed. Salesperson said I would receive a $20.00 a month discount after 5-years, but I did not receive proof yet. Not happy.

Installation tech was an absolute NIGHTMARE!!! During his time at my house he tracked in debris from outside, let one of my cats outside after I had closed them off from him. He opened that door any constantly kept letting them out so I had to keep rounding them up to keep him from letting them outside. Damaged my screen door and didn't say anything until I pointed it out. Then his response was "I'll just file a damage report", not oh let me see, or I'm sorry. Then I later discovered he had scratched a car parked in my driveway with the equipment in his tool belt.

Great company and the person who came to my house BLAKE was really good explaining everything. The installation was very fast and clean. Great job putting the cameras. No wires exposed. Everything really professional. I will be recommending to my family and friends of this product.

I am really please with the new service. We did have a couple of issues with the cameras, but the people at the service desk were able to walk us through resetting/correcting the problem. This did happen a couple of times. After that, everything is going fine with the new system. We were able to see an intruder come on our porch and sleep there for 4 hours. This door camera is really want we need. We are very pleased with the service.

The sales team and installation tech were all very personable and not pushy, however, I wish they had come a few hours earlier. I believe they came to my door around 8 pm but the installation was not completed until almost 11 pm. They should have scheduled the installation for another time as it took a long time and my husband and I wanted to go to sleep.

So very happy with salesman, installation crew and purchase of equipment and services overall! We love our doorbell camera, outdoor cameras and easy-to-use phone app that allows us to monitor from anywhere when we are not at home. My daughters and I feel so safe now and can finally answer the door when we are home alone!! :)

From starts to finish, all technicians involved were very thorough and answered all questions. The technicians also really took the test me to build a great repairs and walk us through all steps involved in activating all of our equipment and cameras to ensure our safety and security as well. They left us with personal cell numbers to contact them with any questions that we have at any time. My 18 year old even commented that he now feels safe and secure.

My Vivint Smart Home is not providing me the security that I need and is promised. The system fail to record door bell and movement activity. The first couple of days after installation, I was able to view movement and/or door bell ringing clips. Afterwards, recordings stopped. Technician was called and solved the problem. That fix lasted 2 days and recordings and viewing stopped for the second time. I do not feel secure and am paying for something that is not working. Another issue: Sales person Travis ** (door-to-door) salesperson, promised free package if I posted the Vivint Sign on my front lawn. I am now charged a monthly fee. Where is my free package that was promised?

The sales agent was informative and accurate. However, the installation was lacking. The representative left trash in my closet, on the desk where the system was located, and there were wires on the floor. When asked to sync up the other programs to my home (Nest) he said that “we don’t do that” which is totally different from what the sales agent said. I did not receive the stickers to place on my windows nor the google minis. I am happy with the system overall just the experience was lacking.

I got this Vivint about a year ago without making a thorough research and I have regrets till today, please if you're thinking of getting into this please rethink and read the reviews and do a lot of research. I have to keep calling them once or twice every few weeks to get my camera set up, my garbage can was stolen from outside my house and Of course the cameras are offline as usual so I couldn't see who stole it, they have to send me a refund of $299.99 after I purchased a camera and made a payment on a wrong card and decided to cancel the payments and use a different card. Vivint still Haven't refund me my money since April, in total I made a payment of 599.99, any time I call they try to tell me stories it's very frustrating, I still Haven't gotten my money back... Meanwhile the camera is also not working. I want to report this company to my local TV station. I'm just a single mom trying to protect my home, but I felt like I'm dealing with scammers.

I was using another company that left large holes and wires running down my walls. Vivint stopped by and sold me on their system. Couldn't be happier that I switched companies. You want mediocrity well use some other company. You want - a secure home, first rate customer service, personalised home security and, no mess installation and absolute true peace of mind? #govivint

My Technician, Joe was very professional, precise, and knowledgeable of the systems and software. He thoroughly explained the apps etc. All information given was detailed and helpful. The set up wasn’t long and the signatures required was quick. Thank you Joe!

A young man doing a neighborhood survey came to our house and he was amazing. I got Vivint and then the installation guy came. He was alone, stayed here about two hours, did what he needed to do, and he was gone. Recently, another young man came and was supposed to upgrade the system but he didn't have any of the abilities of the first installer. So they ended up sending out a second person. It was a young woman and she went through it. She said that it was easy and everything was in place. Then she even took out some of the old stuff for me because Vivint wasn't the first system we had. Vivint is better than our previous system and fairly easy to use. All in all, Vivint has been good and they follow through.

My daughter had the Vivint system and recommended it to us. Their rep was very helpful and their response time was very good. So you have to consider Vivint as you would consider some of the other companies that are out there. Vivint gives more bang for your buck.

Great job. David was great and he answered all my questions. Very polite and patient. He took his time to explain everything in detail and make sure everything was good on my end. Very personable and again did a wonderful job.

We were very pleased with Taylor. He was a nice young man. If he didn’t know something he call the office right away. The installer was also very smart and knew his job very well. Sorry I don’t remember is name. You have two very smart young men. We love our system.

Sales Representative did not provide all information concerning contract obligations and now it appears that I am stuck with paying for a product that I was not provided all the details. And now I am given the runaround by the Loyalty Team at Vivint. No nobody from Vivint will return my calls to assist me with this matter.

Vivint worked our neighborhood hard but they were professional and have a good product. We changed from another service since our contract had expired and the Smart Home system offered more for the money. By buying the equipment up front there is no contract and the system works well from a smartphone. Brandon ** was the agent who did a good job explaining the program as did the installer.

Our wall was damaged during installation, the technician Steve who installed the system tried to repair the best he could, advised Nick **. He said he would take care of it. He never did nor did he bring us a sign for front yard. We had repeated problems with garage security camera it took waiting on hold 45+ minutes 3 times before finally getting through to customer service. The lady at customer service was awesome and tried to help us fix the issue but she ended up calling technician. I am not happy that salesperson who promised a sign and to have someone come by and properly repair our wall just blew us off and told us to call customer service.

The installation was same day and the technician was very knowledgeable and friendly. I switched from ADT and am very happy with Vivint. The technology is very straightforward and easy to use. I recommend this service. Fantastic easy to use products.

The customer service has been ok so far. The guys that came to install my equipment were great. However, my doorbell camera alerts me every time the wind blows my tree outside. There is no way to adjust the sensor and it's supposed to learn somehow... it hasn't. It's very annoying.

It seems odd that with all that I purchased no Vivint rep that was out to the house or that I spoke to over the phone never mentioned lighting to me. It seems that I have to ask all the questions exactly or the information is not provided. In addition, I have had the service 3 weeks but have had 2 customer service call. One in which they had to had a new router. Why wasn't that found out during the initial installation?

The security of Vivint is so comfortable for me since I’m not so young anymore, my daughter recommended to me and I’m very happy to have Vivint in my home. It’s everything they say it is and plus. Thank you Vivint.

My initial contact was very informative and pricing was fair in regards to the equipment I wanted installed. The installation went smooth and installed everything I requested. Highly recommend this company! The app something does not always load but the keypad entry has solved that problem.

When we moved here to Mount Dora we heard about Vivint from the installer of our TV. We’re very satisfied with Vivint. Their sales representatives were very nice and very informative. We were very pleased with them.

We’ve been with Vivint for about five years and it is a good alarm company. We got the cameras and an alarm, and we had a good experience. But I recommended them to someone about a month ago and Vivint never called back so they went with ADT. So that might not be so good. But the representatives we've dealt with have all been good and helpful. They answer whatever we need and we've liked Vivint's service so far.

On March 7, 2018, we were sold a Vivint Home Security and a U-verse package; The Vivint employee sold us a combined package for $150.00. The offer would remain in place for the next five years. We asked our Vivint/AT&T Representative (not sure which at this point) a number of times what the catch was, we were assured that there was not one, it was promotional between the companies etc… It soon became apparent that was not the case, AT&T knew nothing about it and although we had been signed up for Uverse, the bill was high and we had to negotiate ourselves a new deal which will only last one year not five, at a cost of which was promised for the combined Security/Uverse package.

The customer form my tech was wonderful. Mr. ** was awesome. I would recommend your service to all family and friends first time with this company and Mr. ** explained everything detail by detail and was will to explain again to make sure I understood.

The team was thorough and very accommodating in figuring out what my family's needs are and getting us set up. They presented alternatives to my original order that achieved the same results for less cost and with fewer installation requirements.

Our experience was phenomenal! The rep (Nik) was very knowledgeable and personable. Everything was done in a timely manner. Cassie the tech showed up almost immediately after our transaction was completed and she was awesome to work with. We are very happy with our purchases!

We were very pleased with the service provided by both the sales tech and the service tech. They explained the benefits and system to us and we have been very pleased with the system thus far. Will look to recommend to friends.

The representative was very knowledgeable and courteous. The installation was done quickly and efficiently. We have had no problems with the system. It works very well and we feel quite safe at home. We are very satisfied with the system.

After installation and brief instructions, it would be helpful to have the installer call or visit in 2 days to follow up on any issues or concerns that have arisen to the customer. Also 12 volt battery was left in my basement with no explanation.

I ordered the alarm, doorbell, lock and smoke alarm. Installation took around 1.5 hours. Technician was friendly and knowledgeable. System seems to be easy to use. I liked that I had the option to only purchase services I need. App was easy to download as was the Google home app.

I was told installation would take approximately 40 minutes and it took 3 days. I was given very little instruction on how to operate the system. The cameras are too sensitive and constantly alert my phone. I was also told that I can exchange the brass colored door locks for stainless. I'm not sure who to contact to make that happen.

They sold me equipment that did not work. Took them 3 months to come back and try to fix it. They could not get it to work so they took the equipment. 6 months later I only received half of my money back. Also the customer service that Vivint is horrible. They transfer you around until you hang up so they don’t have to deal with your problems. My car was vandalized and could not get the recording so I guess I bought the security system for nothing. They don’t even monitor it. This has been the worst experience I have ever had with a company.

I am very pleased and impressed with the system and its capabilities. My 5 and 6 year old were apparently listening to all the instructions I was being given on the systems use. Later I caught them telling Google to play music for them then a little bit later I told them it's bedtime as soon as I finished with the dishes. Then I heard base trading them a bedtime story. It was hilarious. I loved your staff. All were very professional, polite and awesome. They are definitely greater than 10's. Thank you, all.

Thermostat. It's always going. Never shuts off hardly. Had an appointment this Saturday. No one show up. Told them I wanted it taken off and put mines back on. I hate it and I want it off. And I stayed at home??? Passed up my family time to be here and no one call or left message that they couldn’t make it.

We got the window sensors, the inside sensor, the smoke detector and the camera based on the recommendation by the installer. I thought it was a good idea especially for the area that we live in. I’m a truck driver so I’m not at home everyday and I wanted to make sure my family is secure. The sales representative also perfectly explained to me everything regarding all the questions that I had regarding the cameras.

We’ve been with Peak Alarm System for years, but once I checked out Vivint, their system was a few dollars more for a lot of advantages. The gentleman from their sales team was very helpful. Also, the installers were awesome. They set up our home security system and then showed us how to work it. The features in the package we have are great. It's been nice and helpful to have the information accessible by phone and be able to lock or open the door and double check it through phone. And so far, the service we've got has been excellent. We've had a couple of issues and Vivint solved them. The response time with information has been great as well. People should check out Vivint and give them a try. They're a great company.

The tech was very pleasant and knowledgeable. He explained everything and showed me how everything worked. And he cleaned up everything. I would definitely recommend this service to a friend or family member. Based in the service I received. I was very pleased.

I would like to relate my Vivint experience to you. I recently moved to a new city and one of my first priorities for my new home was a state of the art security system. On 5 June 2018 I met with a Vivint salesman named Jonah at my home. He was exceptional. He did a great job explaining both the product and options. He definitely applied no pressure when I asked to think about it and he agreed to return. On Wednesday 6 June 2018, after some independent research which indicated Vivint was the only company to offer the level of technology I desired, I signed a smart home contract for equipment and monitoring and was excited to be a Vivint customer.

The sales rep and the technician were extremely helpful and informative. They were both very professional and a pleasure to interact with. They were honest and competent answering every question we had. We have and will continue to let our friends know about the service we received and the quality of the system. The rep, Dalton, followed up the following morning to answer any questions we had and the technician, Ananda, made sure everything was functioning properly before he left. He also showed us all the features of the system and was very friendly.

Our salesman, Jonny, got in the door promising “free” products for us to be a demo/test home. All we had to do was leave a good review. He was informed MULTIPLE times that I did NOT want to replace any of the security equipment (door/window sensors, etc...) that I already had. He was informed what type of system we had and said it was 100% compatible.

We were told by Rob before any papers were signed that our current (chimes) doorbell would work with the doorbell camera. When the camera was installed the installer told us that the chimes would not work thus we now have a decorative wall hanging. While explaining the wall panel to us the installer could not answer questions about the iphone app stating he knew nothing about the app. We still don't know how to use the app and would like to receive training on how to properly use it. Not sure the camera is working properly - one time it will record someone approaching the porch but the majority of the time it will not. If I had it to do again I would not buy this free (HA HA) system.

Rene was very nice. He answered all my questions. He was very clear on everything. Any questions I had he knew exactly what to say. He showed is how to use the screen panel and the way he explained it was very clear.

Preston and Sergio were Polite and professional. I would recommend them to my friends and family. Sergio took the time to go over all of the programs that this new system can do. I can't say anymore about this until I have had it in service for a while so as to see how you respond to any situation.

I was on hold for over 30mins and transferred to people who couldn’t help me. Horrible service and I tried online support but no one ever came to the chat!! When they installed they came 3 times because they were not prepared. Horrible service.

The install and first few months were problem free. Then we began having issues with the back door camera not working or showing. We telephoned customer service and were able to get it back online but, it's always short lived, it's currently down. Next issues is the panel connection. We have to constantly reconnect at least once every other week or sooner. Last and most recent issue. While the tech was at our home a couple of weeks ago, they set the alarm off by accident. My neighbor telephoned me approximately 20 minutes after she'd left to inform me the police had come to my front door and walked around the house.

My wife's parents have Vivint and we went with this security system provider too. I like the features that are offered with our service, but I wish I had gotten a thermostat when I first joined and I plan on still buying one soon. The reps have all been really good and the installation of the system went well. The only issue we've had was that occasionally our camera has been shutting off for a few hours. Despite that, however, I'm satisfied with our service.

Tried switching to Vivint. Found out once they got my 105 bucks for a deposit that they never refunded they could care less about the customer. Alarm installer no call no show twice... there are better options for the public than this joke of a company.

The service from these rats is non-existence. Our door lock does not work correctly. We had it for 24 hours and they will replace it but I have to pay the shipping. Excuse me, this piece of crap never worked from the second it was installed. I have only had this security system for three days and I am regretting it already. The motion detector sees our 5 pound poodle and sends an alarm every time we leave. They say they will replace it but that's 5 weeks down the road. Plus they want me to install the new one, plus they want me to install the new door lock too. This company is unbelievable, I think we will be canceling our service. Oh, one more thing, as I have written this note, our door bell alarm had gone off at least 15 times, Saying we have a visitor. I am truly disgusted with Vivint. Gee I wonder who will be fixing the holes in the doors and walls when we cancel?

I knew about Vivint through our neighborhood association's chat line. I've been doing a lot of online research as well. The sales representative who I worked with was very helpful. Then what was nice when Vivint's team came out to install everything was that I won't be in a contract if I paid everything upfront. It was just a monthly fee which I was really extremely happy with. So far, the service and the features of the system have been good. It's easy to operate. My camera goes in and out but it has to do with the internet out in our area and not with Vivint. Other than that, if I have any questions, they're extremely helpful. I am a fan and I would recommend them.

The service is more than I need & not as convenient as my old one was so I have chosen to cancel my service with Vivint, as well as double the cost. Initially the installation was to be used to mesh with other services I was to receive.

The system never worked. Not even the 1st day. The tech said he be back to finish the install and he never showed. The cameras never work from day one. I went on the Vivint app and set up a appointment and that tech never came or called. Wasted my day. I call in to cancel the service and all y'all talk about $$$. You guys really let me down with y'all service. Seth ** is a piece of crap also. I hope to see him out and about. He lied to me and wife about the system. He was training someone also. Hope she don't turn out crooked. The panel always said need batteries, panel loose and something else from day one. Nobody could help fix this cheap stuff.

I had the smart home system installed and so far it is great???? My daughter has it in her home in Philadelphia and that is why I got it. As of now we are satisfied with this system, it’s easy to use. We can keep an eye on our home when we are away.

The technician was busy talking on his phone as he was installing the equipment. His personal business should of been done after the installment. He was discussing his other job that he has and was not staying focused on his job at hand. As of right now the front door is not working correctly. There are time the system will announce that the door is not locked. This is worrisome. I have called and asked for this to be looked in to and have not been called back.

After we signed a contract, we were out on our own. Customer service is non-existent! The product is inferior with a wifi security system that has wires with each device, the camera was never 'fit' to show who was at the front door, 'it needed a wedge', the kitchen panel for additional view at the front door could not be installed, just plugged in and sitting on a box. I understand the tech did not want to drill into the granite, but I am sure we are not the only customers like that, but there was no back up plan. It took almost 2 months to have the equipment removed and when I had the former security come over to reinstall their service, he could not because he could 't determine what the tech did/or what they removed by Vivint. I set up an appointment to have Vivint tech at my house the same time so one could show the other what to do - VIVINT NEVER SHOWED UP, NOR DID THEY CALL TO SAY THEY WOULD NOT BE THERE.

We had a great experience and customer service. The technician was great. It took him longer than expected to install but he was great and stayed until the job was done. We have been impressed with the customer service and attention to detail.

Customer service was amazing and the guy who came out to do the activation was great, very knowledgeable. My only problem is the cost of monthly service. The Ring service I had before this was the same however the annual fee was less than my monthly fee with Vivint, I will test the service for this first month however I still have my Ring devices in case I need to switch back. As far as recommending to a friend that would be a hard no at the moment.

Still waiting on our certificate showing we have an alarm system, need it for our homeowner insurance. Have not received a new contract from the company. Showing us only getting one nest instead of two. Not pleased with the service from the company. I feel we should have received a better offer (less cost) on the alarm system due to we have the solar panels and the solar fans. I totally feel that the company is taking advantage of us.

I've had them out a number of times to figure out why my cameras stop working. This included my doorbell. The original installer did a pretty good job. Then it was downhill. My cameras and my doorbell would stop working at different times for no reason. I have a ring doorbell, patio and shed mounted cameras. The shed camera and the doorbell always have problems. I had an appointment between 10 and 12. Guy never showed up. Called company and canceled. At 1:30 that afternoon he show support! No one told him the appointment was canceled.

The Vivint service was a little slow sometimes. When people pull up to the door, it takes a little bit for it to say that there is somebody out there, but it’s fine. My service package includes sensors in the house, a doorbell camera, the thermostat, and window break feature ‘cause I’m here alone. Also, the installer was courteous and he explained everything to us.

I like the fact that our security system could be installed the same day. Also, appreciated that there was no contract and a moderately low monthly payment. The features Vivint offers like the doorbell camera, deadbolt lock and controlling the thermostat are great!

A.J. who sold us the system was great and Kate the installer also. We did have to have them come back after initial install due to our thermostat quit working after the security panel was installed but it was replaced and all was well.

When I moved to Raleigh, I was getting my cable set up and part of the cable package was Vivint. I was trying to get to a price point so I got a keyless entry, sensors on doors and windows, and motion sensors. So far, I'm mildly satisfied. I've had to get my keypad fixed twice. I've had to have service out once and yesterday they had to reset it and they did that remotely this time. They advertised automatic door locks but when you start putting the package together, you'd quickly find out that all of that doesn't go with the package, it's extra. So, I was a bit disappointed in that.

My mailbox is situated next to our front door where the doorbell camera is installed, Some days, the letter carrier is captured, most days that person is not captured, I am not able to see my daughter coming from school every day unless she rings the bell, the camera is supposed to capture as soon as it detects a moving object or visitor within the customized radius and believe me, we set up the radius to the maximum width and nothing, we use our mail carrier proximity to our door every day as a way to tell how well the doorbell camera works. The iOS app doesn't alert you when the camera is disconnected, keeping the Vivint doorbell camera connected and working has been a nightmare, I would call Vivint technical support and they would have me reset the doorbell camera over and over, it works fine for a few days and the issue returns.

The product so far has been great! I love the security it gives and the ease of use. The consultant was fantastic and the technician who came out to our house to install the system was very knowledgeable and friendly.

We are very pleased. Chris was very helpful, patient in answering all my questions, and he did a great job installing. David, the guy who sold us Vivint also did a great job. He was thorough and great to work with. He addressed all our concerns! Thank you!

I have a home and office system with Vivint and it's been a nightmare from the beginning. The home system install was unreal. It took over 6 months to get resolved. The home equipment has never worked properly, our office system has been replaced twice with the continued same issues. They want to charge each time I have them out to repair the very same problem we have experienced out the gate. I would love to cancel but in a contract. I would NEVER recommend dealing with this company.

I needed a security system and a friend of mine said she was using Vivint and she liked it. But I’m totally dissatisfied with all of my experiences with Vivint. My control panel stopped working for multiple months. Nobody contacted me to let me know that the panel wasn’t working. My panel doesn’t communicate to the keypad. And I can no longer use the keypad on the front door. I have to use the key. I’ve had two technicians come out but they haven’t been able to fix the problem. I had to have my camera replaced because it was broken. They sent me a new one. But they didn’t give us credit for the old one. So it’s just been painful.

I had window breaks, door bell, a driveway camera and two indoor cameras from Vivint. We were using it as monitoring on our young children in the event the baby decided to leave the bed at night. So far, I have already canceled it, it was horrible. When I first got the system it worked well for about eight or nine months. They got a software update through their panels and since then, about November of last year, I started to have major problems with the panels never staying online. A doorbell stopped working and when they sent somebody out, they replaced the doorbell. However, we had packages stolen from our door and the doorbell wasn't recording clips. They sent another tech out to replace the panel, about a week later it started to go offline again continually and the same problems kept repeating.

Dave + Shane were so awesome!! They were informative + efficient. The customer service was outstanding. I will highly recommend Vivint to friends and family. I feel like my home is going to feel so much better knowing that I am secure, safe and protected through Vivint!

We have had Vivint home security for 2 years, we had another provider for two previous years. When we were sold the equipment and service, we were told it was two years, the digital contract we just found out had 42 months. This is not our first issue with this company. Another senior family member was sold this service and equipment from a door to door salesman, and when called to cancel the next day, they would not cooperate, but they did eventually relent after persistent efforts. We have experienced the same dishonest service and do not recommend them to anyone. I encourage anyone considering Vivint for home security to run away as fast as you can.

Pleased with the service so far. They installed the equipment fine. Friendly reps. They left late but started pretty late too. Made sure everything was installed correctly. Overall happy with what we got. Kelly the sales guys was really knowledgeable and friendly as well. Looking forward to see how well this system works for our family. We got 2 Google Home minis and my kids were excited to try them out.

I am very pleased with the professionalism and politeness of the installers. They were knowledgeable and patient when explaining and demonstrating the product. They were badges which made them easy to identify. I will recommend Vivint to my friends and family.

Very good. Came out late and signed me up and Installed late into the night hours which fits my schedule. They took their time and made sure to answer all my questions even in the late hours after I’m sure a long day for them. Great service so far.

I really enjoyed getting my new Vivint smart home system. The technician was amazing and extremely patient and very eager to teach me how things work, he did a great job explaining how the system is used and explaining how we can get certain products and how some products could not be put in our home. The only downside was that a lot of the products I wanted could not be installed in my home. The technician did a great job. Was very efficient and very polite. Overall I am happy but still would like some more features and currently searching for ways to put up more security products. Thank you. I would recommend the Vivint Home system to all of my friends and family.

I’ve been a customer and just moved to a new home. Brandon and Malcolm made the relocation easy for us and my daughter who bought my previous home and became a customer. Xavier came out and did the installation yesterday and this afternoon and also did a great job.

Highly pleased with sales rep, Aaron **. Explained everything very well. Pleased with response time of installation. Like the features of system and ease of use with cell phone. Great feature in case of fire that the doors unlock automatically and the HVAC is turned off.

Soo, glad I finally got this security system! Sales representative and installation guy were great! Doorbell/camera has already paid off - caught someone snooping around my front door in the middle of the night! My daughter and son-in-law are jealous of me and my Vivint security system!

First installer was horrible. We agreed on where I wanted things and he put them in a different area. 2nd installer and mgr were phenomenal. Kylee gave a presentation that was knowledgeable and comprehensive. I wish I had twenty or more just like her working for the company that I work for.

The sales representative was excellent! He knew everything about the product which is why we purchased it. The installation was the worst I ever experienced. The guy wasn’t friendly, curt, rude, and unprofessional... and the keyboard is so big it’s outdated.

Great company. Awesome product. Friendly service. Will recommend to everyone. Installment was awesome. Work with me to cancel other service I had. Made it more afford. Pay less with this company opposed to their competitor. Easy to use product. Made sure I knew how to use the product.

I got Vivint over a year ago and I ended up buying another term because I was already in a contract with another company. I had a good interaction with the installer who came and the installation was smooth. I like the Smart Panel and the use of the app on the phone. I got the remote access through my phone, the panel, the glass break sensor, and motion detector. I didn't have any issues with Vivint and so I would recommend them.

We are happy with our experience with Vivint. Prior to getting a security system from them, we already have one. Vivint's salesperson showed us a lot of the items that we didn't have such as the cameras and the doorbell where there's a camera on it. He knew what he was talking about and put us at ease about how to use the system and how easy it is to use. That sold me and my wife into signing up with them. The installer came and his work was very professional. It was less than two hours which was pretty quick. He also didn't make very much of a mess and any kind of mess that he made, he cleaned it up right away.

I have nothing but good things to say about Vivint. The system is very easy to operate. I love that I can see it on my phone when I am not home. Would recommend it to anyone that wants to feel safe and secure in their home.

Everyone I have had business with have been wonderful. Josh and Casey were very professional and personable. They do great work and seem to enjoy their jobs. I don't remember the young lady's name who I have spoken with was great also.

Salesperson Ken was great. The only thing I have issue with is that I cant get logged into online Vivint or citizens & I need to make a couple changes. He really knew his stuff and genuinely wanted to make sure everything worked out.

I was hesitant when the sales rep, AJ, came by, but he explained everything that Vivint had to offer and I was speechless. I had to have the system in my home. The technology is mind blowing! After I met with AJ, an installer showed up about 30 minutes later and had the job completed a little over 2 hours. I love the system!! And I thank you!! And a special thanks to AJ for stopping by!

This company is a big upgrade from “frontpoint” system I had and I have recommended it to all my friends. I feel much more confident when I’m away from my house with this system. The customer service is much more professional than Frontpoint customer was.

The installer was very polite and knowledgeable about the product. I have had an ongoing problems with the cameras going offline and having to reboot the panel or totaling rebooting the router several times since we have had this system. We had this system installed so we could have 24 hr monitoring but it does absolutely no good when the cameras go offline and you are not home to reset the WiFi. This defeats the purpose of installing cameras. We have only had our system for two weeks and I have had to do this multiple times.

The technician was knowledgeable courteous and neat. He was very professional. He gave a very detailed tutorial. I am absolutely enjoying this alarm system. Thank you! This was one of the best decisions we have made regarding our home. Equipment is the highest of quality.

I have had service for about 3 weeks. I think it might be okay but have questions and can't get the salesperson to return my calls. I suggest if you plan on buying you get TOTAL clarification on how system works before you sign on dotted line because it seems that after you have committed, they are no longer interested in keeping you happy. Online chat service informed me they could not guarantee salesman would return my calls and referred me to online videos. This may be okay for some but senior citizens and maybe others may need more than a video. I'm definitely not happy with how they handle customer service.

I was very pleased with my experience. I feel that I got a good price, very timely service installation and the guys I dealt with were professional and friendly. My system seems to be easy to use and I am glad to feel more safe!

It is set up through wifi, so intruders cannot cut phone lines to disable! Equipment is small and sleek looking. Cool features with the thermostat and doorbell. People were friendly and set up was quick. Would recommend to friends and family.

I enjoyed working with the Vivint rep and the technician. I will have to make a few adjustments to the equipment and my account, due to the speedy process, but overall it was a positive experience. If there are any issues I will be sure to update my review!

My friend, Bryan, works as a sales guy for Vivint and I'm confident in him. I know people who have other companies, but I went straight with Vivint. We're now a warehouse so we have done motion sensors on our doors and then we have cameras with our docks and our backdoors. The first guy who came to install was really nice but he didn't know much about what he was doing. So we ended up having somebody else come out. His name is Daryl and he is amazing. We like him a lot. He did our second install and then we just moved to different location so I requested to have him and he did that install as well. He's very professional and he absolutely knows everything that he's doing. The security system has only been set-up for 2 hours. We are completely confident with it and we like it a lot. We have to have it for one of our customers. Other than that, we wouldn't feel that we need to have one. But it's nice to know that we do.

I had an old first generation ADT system and ring doorbell was all I had. A Vivint sales rep came to my house, described the whole system and it was exactly what I was looking for. I was also very pleased with the offer and the setup and he said that I have to agree to their card plan to get the price. It was 8:00 at night then. After I agreed and signed everything, he said they were gonna come over that night and install the system because they had a crew right there. That was not what I bargained for but I went ahead and relented it.

Tyson and Andy were both great. They both took time to explain every aspect of the complete process from start to finish. They clearly explained all the options, pricing, functionality of the system and helpful suggestions. The system is very easy to use and the app is great.

Austin was a great guy that helped in every way possible. He is an awesome communicator that was also very accessible to get to. He knows how to get the job done! I recommend you all to continue having him on your team, as he will continue to bring smiles and helpfulness with everyone he comes in contact with.

I am unable to cool my house since the Vivint thermostat was installed. When the thermostat is set on cool, hot air comes thru the vent. Five techs have not been able to resolve the problem. Have gotten fast responses from the Smart Home Pro, but no one has been able to solve the problem.

I had set up 3 appointments just for someone to call and activate my system. The first one they set up on a Sat but they don’t do that on Saturdays. The second one I called after waiting 30 minutes past appointment time to find out I for some reason needed to be rescheduled yet again. They couldn’t tell me why. I finally got my call on the third appointment. The customer service people I spoke with were very friendly and handle the issues I had even with me being very angry at the whole problem.

I like this way this particular Security System works. It wasn't hard to learn at all. Being able to secure it from my phone is another plus. Yes, I would recommend this. I would, however, appreciate a User Manual. A User Manual instead of emails would help significantly since I am a property owner and need to teach my tenets how to use it when I am away.

I had the unit installed and found out the price of everything in an email. I was given a 30 day trial and have followed the guidelines to end the service with no prevail. Half the stuff installed I don't need.

We were able to get what we needed for what we felt to be a good deal and the security we feel is amazing. This system has us covered at all of the points we needed and for a price we could live with.

We had Vivint installed in our new construction home for peace of mind. We have 3 cameras, doorbell camera, smart lock front door, garage door opener, glass break sensor, motion detector and security sensors on all of our exterior doors and bedroom windows. Being able to completely control our home from our phones makes the convenience factor of this system like second nature. Never have to worry about forgetting to set the alarm, lock a door, or if we forgot to close the garage door. I have such peace of mind knowing there is monitoring.

The sales rep we worked with at Vivint was very professional, friendly and appropriate. He was not a pushy salesperson. I don't put up with a lot of the pushy salespeople that go door-to-door. First of all, it's not allowed in our neighborhood but he got through the screening. He handled himself well. The install guy was also very much accommodating to my husband and I, as the consumers. He didn't railroad his ideas as to how it should be set up. He had a lot of questions about where we wanted things placed and what we would like to do. He told us, “I can do it this way or I can do it that way." He was certainly respectful to what we would prefer.

Vivint is a great company. I had a home security system before, but I like the features their system has. I enjoy having the doorbell camera because I can see who’s there before going to my door. Sometimes, though, I can't see all the videos for some reason. But whenever I needed their techs, they've come out and they've been great. Additionally, I've had good experiences with their reps. One of the ladies helped me get my money back when I was taking out from my old system which I had before Vivint and that was awesome.

I would recommend strongly that you not take away camera access if you don’t subscribe to home monitoring. The cameras are expensive and of all the people I have talked to about your system they cite this as the reason they would not buy it.

Couldn’t be happier with Vivint thus far. Salesperson was professional and extremely knowledgeable about all the Smart Home products. Installation was same day and fast, the installer was likewise very knowledgeable and professional. Highly recommend Vivint to anyone looking for home security, monitoring, or other smart home solutions!

Left Vivint a couple years ago only to realize too late what I had with them. Their customer service and installers are professional and courteous. The new system is awesome and looks nice too. I would definitely recommend Vivint to anyone!

Happy with our new security and home monitoring service. The new advances made in equipment are impressive. The system is intuitive and simple to use. My only negative comment is around the price of the equipment itself. Other companies were running promotions offering free equipment on basic installations while Vivint charged full price for everything. I stuck with Vivint only because my startup IBO distributorship has a working partnership with Vivint.

I had the Vivint security system installed for family and home protection and so far I am pleased with it. Any problems incurred were quickly sorted out and I really don’t have any complaints. When I made a call after installation it was answered in a timely manner.

Very poor installation. Didn’t clean up after themselves. Didn’t have proper equipment. Had to have them rerun sloppy wiring. Weren’t able to get Google home to work. Told me both garage doors would operate. One doesn’t. Two tech and one online support attempt and Google Home still doesn’t work. Two cameras continue to go out and need reset. Not impressed.

I really like my Vivint Home Security System. It is easy to use and I especially love my doorbell camera. In order to keep costs down, I just opted for the doorbell, motion break sensor and the glass break sensor but there are so many more wonderful features offered. You can feel confident that you are being protected. The guy that sold me mine, Casey **, was a very polite young man and he certainly knew what he was talking about. Thank you Vivint.

I enjoyed very much the idea that I can watch what happens at home. It’s been very helpful to know who’s coming, who’s going and what is happening in front and behind the house. I do like the system very much because it makes me feel safer to know that my house is secure.

I may have had a new installer. The installation took almost six hours and was not done as well as it should have been. The wires for the cameras that were installed are not neatly positioned. The holes created for the wires are too big and were not filled in properly. Furthermore, the exterior camera that was installed is already having connection issues.

The customer service team at Vivint has been very responsive, knowledgeable and very professional. I've had them out here too many times but they've always been very pleasant to work with. The installers understood what I wanted and they were able to provide the services that I wanted. I'm very pleased with it. The features are good. I've got an indoor camera, one outside camera in the rear, and the doorbell camera. But I wish that the outside camera on the back and the one that's in the inside had more range to cover a bigger area.

My house was broken into a couple of years back. My daughter set Vivint up and it has been my nightmare ever since. It sucks. It is never really online and always rebooting. Right now, it’s always something with this company as far as the technology goes. The people that answer the phone really try to be helpful, as well as the people that come in and do the work. Unfortunately, the technology that they offer really doesn’t go hand in hand with the service that I expected. I have a door camera and it is my nightmare. They've replaced the cameras and have given me booster boxes but it’s just not good. Perhaps it needs to be a better product, or maybe it shouldn’t be advertised as a door camera but as a stationary camera at your entrance, so it’s on the inside and not in the outside. Because weather might affect it. Techs have given me so many reasons why this hasn’t worked and it could be any number of reasons.

We were broken into and wanted to get a home security system. We were inside Best Buy and Vivint had a representative there who was very pleasant. One gentleman came for the installation and he was excellent. We really felt like we understood everything when he left. Everyone we dealt with at Vivint handled everything professionally. They were very courteous and they answered all the questions we had. We got a special lock on both the front and back door and we are notified anytime there's somebody at the door, whether they ring the doorbell or not. If they ring the doorbell, we have a camera that records everything at the front and the back. If we don't respond, an alarm automatically goes to the police department or fire department, depending on what's needed.

My tech was her polite. He made sure I knew how to work system. Very nice customer service. Explain everything to me. He walked me though the process. Went over contract as well as cancel form. He made sure I was comfortable before he left.

Oscar ** was very knowledgeable and empathetic. The installer Nick was also terrific. I was a little surprised that the installation started so late, and finished after midnight, but overall very pleased. Definitely feel more safe and protected. Seems reasonably priced, too, which is important for a single working mom.

I’m now pleased with our system but it took a few calls to get everything right. The salesperson was very good at explaining how the Vivint system would work and the person that installed everything was very nice but he left with a couple of issues not resolved. He said he would try resolving the problem online later. After a few days I talked with someone via way of online chat and didn’t get anywhere with them to resolve the problem... It wasn’t until I called and talked to someone threatening to just come and take the whole system out that we finally got the problem fixed. I think there should be some kind of follow up after the system is installed to make sure everything is working properly and the customer is satisfied with everything... I’m happy with everything now. Was just disappointed with having to waste my time getting to the bottom of this problem that should have been resolved before the tech left or at least by the next day.

From placing the order to installation, this has been the best experience. I can't say enough about how my wife and son immediately felt safer by having the system installed. The technician explained everything clearly and helped us set up our smart devices.

When the install was started, my salesman left taking the Notice of Cancellation sheets with him. The next day requested one and he gave it to me. Told him I had second thoughts about the security system. He said to wait. Later I sent him a text saying I had signed the Cancellation Notice. I sent three texts and two phone called and he has NOT responded. Please Advise. Install was on 6/11.

I was told that the camera had night vision but I realize when it gets dark you lose camera images and you can't see anything (just complete darkness) but other than that everything is well. I'm happy with the service alerts and the whole set up very convenient.

Installer left a mess of the house and did NO clean up. Left drywall debris and wire clippings on floor and left trash on ground in alley. No respect for our home. Had to schedule three times to pick up equipment. The second time driver said he had car troubles and flat out said he was not coming and I had to call a supervisor to finally get something done.

Somebody from Vivint came to our door and it was horrible. It felt like we were being pressured and the rep lied to us when we ultimately signed the contract. He left parts of it blank and then came back the next day and tried to get us to sign it after he filled in inaccurate information. And then, he wouldn’t leave. We refused to sign the new contract which was not what he promised initially and he told us he would lose his $500 commission but we really didn’t care. He appeared to be a nice guy and we are now much more skeptical. But we had signed the contract and we were stuck.

Helen heard about Vivint from a co-worker and she got door and window sensors and a keypad for the home security system. But the alarm just goes off once or twice a month in one bedroom. It says "shattered glass in bedroom one" but there's no shattered glass. But other than that, the service is okay.

Switching to Vivint was a great choice. Evan was professional and helped us customize the system to fit our needs while staying in our price range. I would definitely recommend to family and friends. We are happy with our new upgrades!

Great system. Very pleased with it and would recommend it to friends and family members. The price is reasonable and I especially love the ability to check on my residence while away from home and especially the enlightening response by the monitoring staff when an alarm is triggered. Well worth it.

Very good explanation on how to use the app and very quick and efficient installation. He was very patient with my wife explaining how everything works. Also he did a very clean job, he did one accurate drilling on the wall.

We spoke with Tim **. He explained everything about the system so we understood it. Very pleasant young man. Easy to talk to. Listened and answered all our questions. And the installation young man - I believe his name is Andy - was just as pleasant. Very friendly, great personality, did a great job, installed faster than we thought - very quick and thorough! The whole experience was a rather pleasant one! Enjoyed talking to both of them. I think we will be happy with system. I hope all your employees are as wonderful as the two we got to meet!!! Thank You!!

Travis ** was the sales associate and he was great. He explained what company was with and why he was here. He was punctual for our follow up appointment later that evening, and he was very informative about the services offered. Jake and Amber ** were our installation technicians. They were fantastic! Very professional and courteous and friendly. They answered all of our questions and finished as quickly as possible. The *only* downside from the whole experience was waiting an hour for a technician to be available after our sales associate left. The technicians arrived around 8:15pm. Since that is somewhat late in the evening, we might have preferred to schedule the installation for the next day.

The entire experience with Vivint was pleasant, from sales pitch to install. My kids feel so much safer and more empowered with the cameras outside, the easy-to-use emergency services call buttons, and the high-tech smoke detectors. I’ve been given peace of mind and the ability to save time with the accompanying app. My favorite part is being able to answer my doorbell from anywhere within the app! I’m very thankful for Vivint and the security it offers my family.

All representatives were very professional and knowledgeable. Arthur was excellent in his explanation, and the installers were quick and courteous. I look forward to utilizing this system and knowing that my home is secure.

The products are good, the installation was to fast and my outside camera was left almost dangling from the wall, the chat customer service was not friendly and basically just said, "Cancel we'll get your money anyways." But we did get a repairman out to attach the camera to the wall and he was awesome, he went over everything checked to make sure all the other equipment was installed right. Make sure to read the cancellation thru a few times cause like the customer service chat told me the only way out is to pay lots of money, maybe I just got the wrong support person but she should be more professional even if she's having a bad day!