Vivint Reviews

An unexpected visit ultimately ended up in a great purchase at a pretty penny but definitely worth the quality of service and products. The ease of use and the quick and efficient installation process was worth every penny we spent. Thank you!

When I bought the house, there was a Vivint sign in front, so I thought Vivint already had a security system installed in the house. But then, it wasn’t a Vivint system, so they had to re-change everything. Right now, I have a couple of motion detectors, break glass detectors, smoke detectors, freeze and heat detectors, and one of those fancy camera doorbells. I also have window sensors on all the base windows, and then the garage door.

We customized our package with Vivint and the service has been really good. My experience with the sales rep was very good and interacting with the installers went very well, too. It was all done fairly quickly and everything was explained to me.

We got a great deal with our Vivint install, way more equipment than we had with our previous security company, and we are paying the same monthly rate. The people we talked to were courteous, answered all our questions and the install was easy. Highly recommended!

I have been charged for the past 4 years after I cancelled of my policy because of relocation. I get it that I should have been checking my bank statements but even when I cancelled AGAIN they still took monthly payments from my account. The first time I cancelled it was not explained to me that an email was required to cancel. The second time... a long conversation on the phone and an email and they still continued to take payments from my account. When is it going to be enough!?!? I have 3 properties I rent out and guess who is NOT getting my business!!!

So far so good. The rates are reasonable, I did notice other companies have slightly cheaper monthly rates. The equipment work great and the app is pretty good. I would suggest putting in a weekends notification settings or even a holiday setting so I don't have to turn my notifications on and off when I'm home on the weekends.

My installation was great. Austin and Trainee did a fantastic job. I asked a ton of questions and he answered every one. Also it was helpful to set up my girls which he remember when it was time to set up the users. He was very friendly and took his time to ensure my system was hooked up correctly. Thank you Austin. Great job.

Camera not staying connected at all times. I have strong WiFi connection. When I am away I am unable to detect visitors. Very frustrating at times because I have had suspicious activity and I am not able to monitor 24/7 when I am away.

I had a wonderful experience all around with Vivint! They were always very prompt and informative when answering my questions and concerns about what I was purchasing. I would recommend the service to everyone if I could! My installer was wonderful and answered all of my questions after installing my unit! He also was very professional and took his time!

Excellent service!! Installers and sales person knowledgeable and did great follow up! Great value! Came to the house and made sure we understood how to work everything. Called back a few days later to check on any problems or questions! Can’t say enough good things! Referred to other family members!

Sick and tired of being on the phone with their tech support. My doorbell camera and electronic door lock are 20 feet away from each other. Yet they don’t communicate properly. Spent over 10 hours on phone. So much new and replaced equipment. Doorbell rarely picks up video of movement. Electronic door lock rarely works correctly. Over it. Absolute garbage. Don’t buy into their lies. Wouldn’t wish this system on my worst enemy.

Serviceman was knowledgeable & informative. Very friendly & helpful. We have never used Vivint before & he explained everything about the entire service including keypad and front door camera. I have also called Vivint with questions and everyone is always friendly and helpful. They always ask your name so it’s more personal than just a customer.

Must say I’m very pleased with my alarm. In the first week, I caught my neighbor's dog taking a dump in my yard. It was satisfying to show the proof to my neighbor. Only negative..... I didn’t receive any yard signs.

I had a rep from Vivint who was really terrible and I hanged up on them. There was a technical problem and they didn't know what they were doing. I got a hold of another sales rep and they solved the problem. So, I was happy again. I have Vivint for a year now and so far, I am very much satisfied with their service. But I was disappointed that when I was trying to get the Nest thermostat, they said that that couldn't happen. Their service rep could not do it over the phone. Other than that, I like Vivint. I feel safer with them and I recommended three people to them so far.

I decided to go with Vivint when my house got broke in. The people who did that stole all of my TVs except my 73-inch, my computer, and a $360 purse. I had a nice experience with the lady from Vivint who came and did the installation. With their system, I can set my alarm and also see if somebody’s trying to get in. When the alarm goes off, their reps always call me and ask if there is anything that they can do. They’re very courteous people.

This is one of the best home security systems I have every own. I LOVE IT! I would recommend these products to all of my friends and coworkers. Love it! I love how I could see who is ringing my doorbell and I’m miles away from home. I can even answer my door miles away from home. I feel extremely save with this security system.

The installation was done, I was handed a couple of keys and they left. There was no talk about rekeying the front door. I called the following day and the installer came back to rekey. He didn't test and left, took the keys. Called customer service, they told me the installer are not locksmiths but they would send someone to replace the lock and give me keys to call a locksmith. They did not show or call. Not happy.

System is very basic, same as what you can buy at Lowe's or Home Depot, basically it's a downgrade from ADT, Brinks (LiveWatch), SimpliSafe, and Samsung Smart Home. They advertise as if their high end and up to date on the technology, ALL a lie and fake sales pitch. I know cause I've tried all of them and in my opinion, Vivint is the lowest... So I canceled service and now I'm writing this review cause it's been 3 weeks and still haven't received my $715 refund on the minimal equipment that I was sold. Way more expensive than the 4 I mentioned above, and Vivint had the least parts in the package. Vivint is too new and the setup is below standards, the equipment is basic, the APP needs a lot of work. Save the headache and go with any other experienced reputable company other than Vivint.

All of the employees from start to finish were professional, courteous, and knowledgeable. I would definitely recommend them to friends and family. I love my new system. The system works great and is so easy to use. I couldn't have asked for more. Keeping our family safe is a top priority. #Smiling

I had a great experience with Vivint. It was very late in the evening when our installation started but then it was finished the next day. Very nice lady who installed it. (can't remember her name) She answered all our questions and was very patient with us. ;)

The sales part of this exercise was done well. The salesman did a good job of explaining the system and the benefits of the system. However, this is the only part of the process that was done well. The first installation tech to show up was incapable of answering technical questions on the system, and appeared to be very inexperienced. When pressed for technical answers, she became quite frustrated and provided an insulting response to my questions, to the point where I contacted the salesman to cancel my contract. This resulted in a different tech appearing. This tech was quite knowledgeable and was able to answer my questions and complete the installation.

Our Vivint system is new. The doorbell cam and notifications stopped working about 5 days ago. We called support. They said to reset. We did. Did not work. We reset again. Still nothing. We will have to call again. Disappointed that we are already having trouble.

Ron the tech that I had was really nice. Had such a great personality. Explained everything in detail, showed me how to operate the system on the panel and on my phone. Everyone that I was in contact with from the customer service rep to the installation was very professional. Great experience and loving my security system that I have. The ability to arm/disarm from my phone and set up notifications is also awesome.

Having the system installed was a breeze. The contractor was cool and handled himself accordingly. Now 2 weeks later the doorbell camera is not longer working and will not connect to the modem... being sent a router to correct this... still have yet to receive the modem. At this very moment not very happy with Vivint.

I just bought my first home back in March, a coworker of mine had recent got Vivint and told me all about so I decided I’d give them a try. 1st Mistake: Not doing my research for other home security companies. 2nd Mistake: Signing up for a four year contract with Vivint. 3rd Mistake: Not canceling it when I had the chance since my equipment started messing up within a week of me having it.

The installation took about 3 weeks because the tech. does not have all the equipment. And at the end they did not have the warning sign. And when I call the customer service they don't really resolve the best way my inconformity.

I was very upset I could not get the Garage door to unlock and once manually unlock it would go back to locked. The representative was professional and patience. She talked me thru a lot of different screens to get the system to operate correctly.

The service Vivint has provided hasn't been exceptional, but it has been fair. I was having problems with their equipment going out of date and they didn't update it until I called and told them that I was having problems. They made an appointment for someone to come out and the team that then came to visit me was very professional and handled the issue. I have been with Vivint for at least three years now and I got their service because they had a better price.

My mom has Vivint and when I lived with her, I loved it. So, when my husband and I got married, we got our own house and I wanted to have Vivint, too. I had good interactions with their rep. I was there when he installed the system and he was really nice. Their reps seemed to know what they were talking about as well. I also really like the doorbell camera because I always know who’s at the door. I don’t ever have to guess who’s there. I'm very satisfied with Vivint's services so far. I highly recommend them.

After some investigation on security systems I decided on Vivint. What I really liked was the ability to customize options and the ability to control devices from afar- mainly my hair straighteners. I like that I can give individual codes to different family members and the lock looks really nice on the door. Our tech was super nice, knowledgeable and helpful in answering all of our questions so the experience has been very positive so far.

We had a great experience and our tech was so helpful! He even hooked us up with a new internet router to fix our slow internet problems. We would definitely recommend this company to others. We feel very confident in our new system and we are 100% satisfied!

The customer service was great. The technician was very professional and helpful with all of my questions. He explained the process and how the equipment work in a way that it was easy for me to understand. He was very friendly and pleasant to work with.

First of all had a false alarm and NO ONE came over my monitor and I was told by sales person they would come over monitor - assumed I entered my pin fast enough. No phone call but they did call my emergency contact who was asleep but when got up since heard phone called stating she had a message from Vivint calling police. Cops were already walking up to door.

I had ADT before but with Vivint, we got more for what we were paying for. Also, Vivint is a lot cheaper than other companies. We have the app that connects to the thermostat, and opening and closing the garage and front door. We've had good interactions with the Vivint reps and they were very professional. We’ve been stuck waiting for our front doorbell and it’s been on back order for a little while, but that’s the only thing that has been slow and it's pretty understandable. When either of my wife or my son left the back door not fully closed, it opened up and the alarm went off. It was during a storm and the response time was quick as far as calling my wife and letting her know, and getting the police there to check out the house.

I found Vivint online and I'm quite satisfied with the service package I got from them. Also, their sales reps were great and professional.

When I bought my home security system I also added the thermostat. I have had a lot of trouble with it, have called in three times in the last 48 hours with less than satisfactory results. The last call yesterday afternoon 8/10/18 I was promised they would overnight ship me a new thermostat. This was after troubleshooting for about 6 hours - probably a bit more - without being able to solve the problem. I waited all day today and at 4:45 PM called only to find out it hadn't been shipped because it was waiting for "supervisor approval" which the representative I spoke with yesterday had secured before telling me yes, they would be happy to ship it out.

This was really the best and easiest system I've had put in and it was all done very professionally. I have recommended this system to three other friends and will be installing this in my parents' apartment. This system is easy to use and I really think that for the price it's worth it, the camera is great and also an easy way for me to check on my dogs.

Great initial service and install! Staff was very professional, Nicholas and Evan. We rely on “word of mouth” referrals and hope our experience continues to be positive. At this time we would recommend your company to our friends. Thank you.

I am happy with the system that we purchased, but I have yet to receive an invoice as to what I officially ordered as far as devices. The sales man charged me for three nest thermostat. Allegedly they took one off, but once again no paperwork to prove it. The installer seemed pretty good at first, but a few days later we have had nothing but trouble with passwords or other family members, and for our nest thermostats. The installer did work late and had to come back the next day. He said he would be back around 1 to 3 PM, and it was actually 6 o’clock before he came back the next day.

Our neighbourhood has started to have an increased rate of theft... and we are in a small town! It's incredible really... so we decided to add a security system and chose Vivint. We love the high quality camera footage and we can keep watch on our property from all angles, even when we're far from home. We got the whole package with monitoring. I would have given a 5 but we had a bit of a rocky start but it got sorted out. We're not even a month in yet so will be happy to revise in time.

We had ADT for over 14 years up until October 2017. The Vivint salesmen came to our house and made the pitch and after a couple of hours we finally decided to sign up for the Vivint Smart Home with the doorbell camera, backyard camera, and the garage controller. The installation went ok with no major hiccups. Mistake #1 - 4 year contract. Please don't ever sign up for a 4 year contract like we did. It's just a bad decision. If you absolutely would like to try Vivint, go thru Best Buy because they have a no contract agreement with Vivint that was unavailable when we signed up. We purchased the system in October 2017 with a doorbell camera, backyard camera, and garage opener. In less than 6 months the backyard camera went out.

The Vivint system has made my home less secure. Not more secure. It has a huge flaw that allows anyone with just a little knowledge and a smart phone to shut down the cameras preventing them from recording and potentially allow someone to disable your entire system. It also opens up your home network to anyone who spends just a few minutes researching the system for this purpose.

It's been about two months with service and so far, the system is great! Stephen the salesman was awesome, very informative and the installer was Tyler. He was very skilled and very nice as well. The wife feels very safe now.

Our Vivint system was one of those impulse buys. We weren’t really shopping for anything at the time but it worked out well. It was December so they were doing some specials. They came and installed the system well. The couple of times we’ve been stupid and opened the door before we undid the alarm, they were on the panel pretty quickly. Also, I like the technology that they’re using now – going wireless. It’s better to have a brand new installation than to have hybrids where it’s half old and wired and half wireless. To me, it would just be a hot mess. Vivint got that other little gadget – the friends' thing. It was another app that was available as well where you could see other Vivint customers in the geography.

My experience with Vivint has been awesome and I'm very happy with the service that I'm getting from them. One of my neighbors told me he has their system and I decided to go ahead and get one myself. The installation went well and the installers were very respectful. The system is so easy to work with, too! I make contact with my kids when I'm not at home. Once, when I had a problem with the doorbell camera, their reps tried to fix it over the phone with me. When there was no way to fix it, they sent someone over and he fixed the problem. It was a good response.

Cody did a fantastic job and really represented Vivint in a professional manner! He took his time and made sure the job was done right and neat! He even put me in contact with a painter. I would recommend Cody to family and friends!

I love our new Vivint system and all that it provides. My all-time favorite is the outdoor/doorbell camera. I love the fact that I can view my home, inside and outside, at any time and from anywhere. Everyone was great, from the sales rep, installer, to customer service.

I was told that if I cancel under the contract terms that they would reinstall the old system. However, upon cancelling they took a few weeks to arrange someone to come out and uninstall the system. I was then told that it is up to me to have the old system re-installed. This was definitely not what was explained to me during the sales process. I am extremely upset but did not take it out on the tech as he was simply doing his job. I was told they are only licensed to remove the old system and not put it back.

Very pleasant people that came to our door. Noah explained every detail on how this product works and the installation was very fast and efficient, very courteous group of people in your company. Thank You. I would recommend this product to anyone wanting a Security System.

Zach was very personable and thorough with his details! And when I had to put the details in my husband's name (who's deployed) I couldn't remember is social. Zach jumped through lots of hoops to help me out and stayed as long as I needed him to! And after the transaction was complete, the tech was only minutes away and set up my system in a jiffy! I had an amazing experience with Vivint!

Dan did an excellent job in his installation. He was informative, instructive and efficient. I am already talking to friends about the product and I think I probably have two people already lined up to get a home security system from Vivint.

System is much better than the system previously supplied by Brinks. I like all three cameras, and the ability to view everything from my phone. The Google products have come in handy, and my lady uses them all the time. Notifications are my phone are very helpful.

I had a lot of problems with Vivint. From the very onset of getting it installed, it was a giant pain in the butt. I invested a lot of time on the phone and it was not a pleasant experience getting the system all the way to the point where it now works. I was on the phone with them the other day for a faulty alarm. They didn’t have the correct information in their system about the type of sensor I have. It has been hit and miss sometimes. I understand not everybody has the most current information all the time and professionally speaking, they’ve always been good. However, sometimes I'm doing the work instead of Vivint.

When Vivint first started out, one of the representatives talked to me and asked me to try the security system. I tried it out and I liked it, and I've been with them ever since. At first, the people weren’t experienced but within the last two years, the technicians have been really good. All I have to do once they get here is to tell them what’s wrong and they move right to it and take care of it. They have improved a lot with good service and I like the camera in the new security system. However, I wish that they had an agent closer, coming around and giving us checks. Most of the time, their connection with my panel goes out when we have bad thunderstorms. Other than that, I’m very satisfied.

The technical support we received was truly exemplary and we thank you for your fine service. The service technician was able to describe all of the means by which our home would be secured and I feel much safer because of it!

One of the worst customer service experiences I've ever had to deal with. I've had to call into their customer service line on two separate occasions. Each time I spoke to no less than four people and spent at least 30 minutes on the line (mostly on hold as I was transferred). Also, I was on a month-to-month contract, but embedded in the cancellation policy is that they require 30 days notice for cancellation. It seems absurd that in my case they can connect the hardware to my account in one hour, but they require a month's notice to cancel.

When I first signed up the tech was to install that day. That was fine however, he couldn't get it to work. He also drilled a hole in my wall when I was told there would not be any holes drilled. In removing a wall decoration he tore the paint off of the wall (it was hung with a command strip but he pulled it straight off instead of a downward motion). I now have to try to match the paint to correct the damage. Also he had trouble with the front door so he drilled into where the striker plate was and left it (no striker plate). After waiting a week the other tech came out and finished and fixed everything but the wall which of course not his fault. I also have a hole from the outside clear through the inside that will have to be repaired. Not a very good start. Today another tech came and took care of making the system and was very good and got me up and running. Of course he had no way to fix the hole or the paint.

Trent and David were wonderful, Trent did a great job explaining everything and returned several times as follow up to make sure we were satisfied. David installed the items as we wanted and walked me through the setup. He was respectful of our time and very professional.

I have had no problems with the system itself, seems to work quite well. My problem is that the sales rep and the installers notified me that they did not have any of the carbon monoxide detectors with them when I signed on, they did my install the day after I signed on. I signed up for & am paying for this carbon monoxide detector that I was promised would arrive and be installed the following week. This was 3 weeks ago and I have not heard one word from the sales rep or the installation guys? Very unhappy!!!

Our guy James really took good care of us in hooking up our system. He was wonderful with all installations. We would recommend him to anyone who might like a security system in the near future. We really appreciate the service.

She was Amazing and very Professional. Explained in detail how to use the service as well as informing other upgrades. She even explained to my 73 yr old Mother (who is overwhelmed by technology) so she could understand how to work the system!

Representative was very professional and assisted with easy explanation of the system and services as a whole. Billing is straightforward and there is also a satisfaction guarantees. Simple interface with high quality products with clean and clear resolution. Great experience all around. I would recommend to any and all family and friends.

Same problems everyone else complains about...bad service, their crap hardly works, they are just a major scam. We finally reached the end of the contract, I contacted them to cancel, they said it was cancelled...a month later, another charge! No help calling them, you won't get your money back.

Everything was great. Alex was very friendly and had great customer service. Technician was friendly and even cleaned up after himself. The only thing I am upset about, Is that almost $200 was taking out of my bank instead of $99 for activation fees. Other than that, It looks like I’m gonna feel safe with all this equipment.

Ty and Xavier were both very helpful. We just moved in and Ty came right away to come help us and show us what Vivint had to offer. It makes us feel very safe in our new home. Will definitely refer some people to Ty!

Vivint salesman knocked on my door on August 3rd 2018. Young guy, clean cut, nice. Well groomed. Casper talked us into buying a Security System from him. He told us that they were in the neighborhood and that for a short time we all could get a great discount on Vivint. Which turned out to be a bold face lie. The installers must have been standing outside ready to come in. Three of them started installing at 5 pm and did not leave until 9 pm. They never showed us much except how to arm and disarm the system. Telling us someone would be back the next day, They also informed me as they were leaving, that the Carbon Monoxide Detectors were backordered and it might take up to two weeks to get one sent to me. What, you give me only 3 days to cancel and you can lie to my face.

The sales pitch and install was excellent. But we haven't gotten a paper to show our insurance company about the alarm install. And someone stole our Vivint sign out front. But we love having the alarm system. Thank you.

There was a guy on the neighborhood who was promoting Vivint. I used to have another alarm system and he gave me a good choice. I got everything with my service package and it's good to go. Their installers were good but they de-installed the sensors that were already on my windows and I didn't agree with that. They were able to work on that, though, so there was no problem. I also had my bathroom redone and they removed one of the sensors there. They had no choice but to do it, so I called Vivint last week and requested sensors for that particular window. The guy at Vivint told me that I had to pay $30 for it and I told him that we had to negotiate on that because I didn’t think that was fair. Then he came down there and waived it because my two years on the contract is gonna be over soon.

I’ve had Vivint for seven years on one house, and a year on another. Any time I’ve had to have any salesperson or customer service person come out to the properties, they were always professional and were really good to work with. Also, I was able to customize the services packages on both of my places. Vivint has always done me right and I have recommended it to everybody.

Dalton ** was very good at explaining how all the equipment was to be used and setting me up for the financing. The tech. was very good and thorough on installing the system. I would recommend this system to other people.

Installers were great, answered all questions and arrived on time! System is very easy to navigate, excellent video quality from the cameras with only about a 1 second lag time. The app works well, I like the fact that I can see in real time what is happening.

Worst consumer experience I've ever had. Multiple reasons. 1. Installation tech broke a glass. 2. Lack of honesty and information by tech and salesperson for repair. 3. Salesman never came back to tutor us on system use. 4. We were told them would remove old systems and they never did. 5. Price quoted was a few dollars cheaper than what we're being charged. I don't recommend this service at all.

The process was not long or complicated. The technician was helpful and knowledgeable; he made the installation seem simple. When we decided to upgrade our alarm service he stayed and finished the job. We couldn’t ask for a better technician; and the system is easy to use. It’s working great.

This is definitely a product that I would recommend and have already multiple times. The service is top notch as well. The system is well thought out and super efficient with the one central hub to focus on! I am not sure how I got by without this product in my life and could not see our household without it now. The sense of added security measures pleasantly mixed with efficiency and modern technology is what I find most important in my own home. This is exactly why I have so much passion when telling all my friends, family and coworkers about Vivint Smart Home!

I am more than pleased with my new Vivint Nest thermostat and Smart Home security. My thermostat allows me to save energy when I am not home and my security system allows me freedom to know I am safe, even if I am out of the country. I can control all my devices on my phone. Very impressed with all my devices.

Great Customer Service Experience. First impressions go a long way. As my introduction to Vivint with Thomas was informative and helpful, we are already happy knowing Vivint is our home security provider. There is a Peace we now have because Vivint is on our team.

My technician was very professional, knowledgeable and thorough. I’m enjoying my new service and would recommend to family and friends. The app is very user-friendly. I enjoy the different settings. Also, I the customer service representative Paul was very helpful.

My daughter is involved with Vivint through Primerica and she recommended Vivint. The installer came and was very efficient in what he did. He also described the features of the system quite well and did a good job. They hooked into our existing security system and didn’t do any video but just the regular window-door alarm system. We had a problem afterwards with the battery in one of the units as it needed a little battery wiring. They came the next day to fix it so that was taken care of quickly. We like their service at this point.

I got a Vivint security package with camera outside on my doorbell and motion sensor inside the house. Then the restroom I had in the back also have motion and glass breakage sensors. The sales rep was really good. He was very explanatory about everything. I had a bad contact with the other security system that we had and I explained to him that I wasn’t happy with it and he said “Look if you’re not happy, I’ll get out of your house and you can make the decision later.” He gave us time to think about it. My wife and I spoke about it and I said “Yeah we need it.”

Installation went great. Everything is working and I was instructed on how to use. The employee made sure to go over everything they installed and where it was installed. They also gave me contact info if I was to have a problem.

Did a great job and explained how the equipment worked. Took the time to help out with any other problems or issues we had. Was willing to change location of home panel if we wanted. Overall great service and worked efficiently.

System and missing equipment (2 pendants) - Our screen says it is NOT Connected to our wifi...therefore our cameras are of NO USE!! When customer service call connection was lost, C.S. never called back to further assist. Not too happy with Vivint so far!!! Need to do better with all the competition out there!!!

Thus far I have been pleased with the company from the time I placed my order through to the installation. The service tech was polite and ensured placement of equipment was where we agreed. I feel the tech needs a tablet versus small phone for the job.

My son has Asperger’s and about 3 o’clock in the morning, he snuck out the window and decided to go for a walk. We live out in the middle of the woods about four miles from town and he had apparently walked all the way into town. He was on his way back when he was found. At that point, we decided that we needed to get some sort of security system that would tell us when he would leave the house. It was to keep him in the house and not necessarily to keep other people from coming in although that was also a concern.

Our new Vivint system replaced an ADT alarm system we'd had for over seven years. Our ADT cameras purchased last year were worthless and barely picked up anything. We were excited to see that our Vivint cameras were much higher quality and work beautifully, (however) I will tell you that because they work better, they also require the wi-fi system in the house to work at top performance. After our system was installed we immediately began having difficulty with our cameras and other things using wifi so we had to have Comcast come out to the house and upgrade our system. Our wifi is now running faster and our TV, cameras and Vivint Panel are working perfectly. The new cameras catch everything!

Salesman and installation guys were very professional and explained everything. Salesman very thorough on explaining the different options. Installer installed on same night and was efficient and got it all up and working. Like being able to see what's going on at my house front door and speaking to them thru my android phone.

We have been very satisfied with our installation crew member Drew. He has been very helpful and a pleasure to work with. But we have been trying to cancel for 2 weeks now either by over the phone or by email and have not gotten replies. No wonder the percent of cancelations is only 1% because if it's this hard to cancel most people probably give up.

I love the alarm system. I am not happy with your email practices. I have been learning to use the account online. Your 800 system is very helpful but I am still waiting for someone to bring and set up the smoke detectors. I ordered additional fobs but that is no problem. My concern is that I never got a bill though I asked for one but I did get an email that the payment was late. I made the late and current payments already.

Installation was quick an painless. Tech explained equipment and operation very thoroughly. Very happy. Would def recommend this service to family and friends in the future. The only thing that would make me happier is if you want to lower my bill per month.

Great System. I love the phone application, easy on and easy off. The installers were very efficient and super nice. I would recommend the system for use in any home or office. They did call and follow up on the new system and were super nice.

Final installation cost was about $500.00 more than email estimate from Vivint. About $200 to $250 was because of add ons I chose during installation. But a couple of items I discussed on the phone with Vivint sales person were not included in his estimate. Install tech was very good, efficient, courteous and cleaned up after himself. Part of my problem was nomenclature. I asked for garage door controllers. They installed garage door monitors. So make sure you are clear on what you want.

Satisfied with the performance and features of the security system. Of course when giving pitch, we weren't told that some equipment was out of stock and now nearly a month later, we're still waiting on that to be installed. Also, one piece of equipment isn't working properly. We reported that but still haven't heard back (3 days later) on a plan of action to correct. Things happen, we understand that. We'd just prefer folks to be upfront and communicative. Nothing more, nothing less.

security camera and alarm system - I was surprised how fast the service tech got to our home and within 2.5 hrs all was complete and running. It's easy to manage and has given me so much security to see who is coming to my door. I check my phone often to see my deliveries and safety of my home. So far I am pleased with the unit and service.

I've had different interactions with the reps. Some were good and some were not. Right now, it's a mess because I've been leaving messages but they haven't been coming. My sensors needed batteries and I told the reps that I'm not very good at doing the battery stuff and I would pay for someone to come and change the batteries of the glass break sensors for me. I've told them a hundred times that I couldn't get that thing opened and I didn't want to break it. But the last time I called, the rep was telling me that I must try to get it open and he was gonna give me a credit on my account. I've had Vivint's service for a long time and I'm paying monthly for it. But the sensors are not working because nobody from Vivint would come, so I'm paying for nothing and they're not my favorite company right now.

We had AVG, then Vivint took over and we just went with them. Vivint wired in the fire alarms. We don't have that before but we still got the same panel and sensors. They offered us more updated choices but we’re quite happy with what we’ve got. The people who came were good. Also, we had inadvertently set the alarm off and the reps have been fine with that. I told my husband that at least we know that there are people there because we had heard rumors some years ago that there were no representatives available in our area but that hasn’t been our experience. A couple of times, the alarm has been activated and at once, Police and Fire came because they couldn’t reach anybody. So it’s good to know that.

One of the representatives of Vivint came to my house. We already had a company that I was dealing with so I had both of them at the same time until my contract ran out because Vivint offered a better deal. Vivint for me is more visual. I have more of a good feel versus the company I had. With Vivint, I was able to get the doorbell cameras and with the other company, they didn’t offer that. The prices were also basically the same and I didn’t even have the doorbell camera.

We had AT&T before and we heard about Vivint on TV. I liked that they installed a lot of stuff and didn't charge for every little thing. They gave me a package deal upfront and then I would just pay monthly fees thereafter. However, since we've gotten their service, they have been horrible. It takes a lot of time for their technician to come to the house. We had to wait a month. Also, they have a lot of software glitches in their panel. A technician came out and said that the problem we were having was a software issue and that there was nothing they could do. So, I told them to leave my panel alone. Vivint gave us the month for free which we appreciated. However, we still called and asked why we should pay $60.99 for a service that isn't compatible.

We were very pleased with the salesperson we talked with. After then, I referred him to three of my family members and they also got the service. The installation team was very good also. They got to the front, put the cameras in and did everything that had to be done. We got the camera on the front, the door lock and the camera on the back. We got another keypad put on downstairs and they replaced the one upstairs. What I love about Vivint is that if something happens, they will call you right then. Even when we were out of town one time, they contacted us and let us know that the system had been tampered with but that they had sent a policeman out. But it was just the weather. It was very bad and that was what alarmed them. Vivint is a very good company and I was very pleased. I would highlight them to anyone that would need that kind of service.

We love how the customer service of Michael and the tech Jordan, they were great at explaining everything to us and we will recommend Vivint to our friends and family when they need a great and easy home security service.

The customer service from the call center was okay considering my order wasn’t accurate but my technician Eric was outstanding. He went completely above and beyond to ensure everything was perfect. He was super professional, extremely knowledgeable, and patient. I will definitely recommend Vivint to my friends and family, hopefully they will have the same installation experience that I did because the installation is what changed my negative review into a positive one.

My experience with the Vivint representatives (sales & installation) were outstanding. The gentlemen were very professional and friendly. They answered all of my questions. Their responses were thorough and concise. If these gentleman are true representatives of what Vivint has to offer, I would definitely recommend Vivint to a friend. I feel bad not mentioning their names but Cooper is the only name I recall. The installation guy was such a sweetheart but his name escapes me at this time.

Good service, good product and good deal. I live in a fairly safe neighborhood but you can never let your guard down. So installing Vivint give me peace of mind not to mention the importance in a medical emergency. All it takes is one button.

My sales representative was extremely professional and knowledgeable about system. However the installer was very unprofessional and needs training. The Nest that was installed is not working and I did not receive my carbon monoxide/ smoke detectors. I would like another installer to come out and clean up wiring and Fix Nest thermostat and install smoke detectors.

Was told one thing and got different things. Was going to reconnect my hard wire system and will have no extra charge. That was not done and was charged more. Said was going to replace with new sensors. Did not and did not replace battery in my old sensors. Did not get fire alarm put in or hook up or new battery. Left all the trash for me to take care of. Try to leave before system was done booting up and felt rush into have system install that night and had just got off work and was getting ready to eat. I'm not real happy with the doorbell installation. You have to see it!!! I do like the system. It a nice system.

Being a 78 year young widow, I have trouble reading the monitor without my glasses. The VERY SMALL white font does not help. I never had any problems with my Xfinity screen. You might want to consider improving it. It was also unsettling to watch the installer drill holes into the wall to connect the alarm. Xfinity's console sat on my bedrooms dresser.

My son told me about Vivint and I’m now in my second contract with them. They're a great company. The first time around, they accepted the features that I had in my security package and they added some window and door sensors, smoke detectors, leveling things for the garage doors, and keypads for the front and side doors. So far, I've been extremely satisfied with the service. My interactions with the sales representatives were fine initially and when I had the renewal. They were knowledgeable and willing to negotiate a little bit on the price. The installers have been great as well. We live in Naples, Florida and when we first moved here, they didn’t have anybody local for the installation, but it has been much better ever since they got local people.

The reps were very helpful and easy to work with. They made sure that I understood everything and explained everything. My family is very happy with the services. I feel my home is very secure and protected. I think we are going to be members with Vivint.

Installation was great. I’ve enjoyed the system so far. And the sales guy, Joseph, was absolutely amazing!!! I’m so happy to have chosen this system. I feel safer and love the user-friendly technology. Thank you!! I’m definitely recommending to everyone I know!

Was very nice, explained everything thoroughly. The only problem we had was that I had to wait over an hour for the survey because apparently Vivint had a high volume of calls and was unable to put our call through. Maybe hiring more operators would be a plus for such a high demand, and would keep customers more satisfied and the installers can finish their job and continue on to the next customer.

We are getting charged twice. Tried to correct. Told it will be fixed...not!!! If you cannot get this billing issue fixed, please just cancel our service and we will go elsewhere. We upgraded the service and do not see any improvement. Our door lock is broken after being replaced. Will not work remotely.

I first heard about Vivint when my boss got it for his house a week before I did. The sales rep explained everything to me, and they did the installation the same night so it was all really good and very easy. I had the doorbell done and once we get all the equipment paid off, we’ll follow with the other stuff. Everything went well and I'm very happy and satisfied.

I like the convenience of being able to go on the computer, go on the internet, and see the area and the pictures if the system picks up anybody. But later on, I tried to get it uninstalled because it was not serving the purpose for what I got it for. There's this man living close to me and he was stalking the home at night and causing a lot of disturbance. I only had the one camera and he found out about it, and then he avoided all of the area where the camera could pick him up. There's nothing wrong with the camera but it's sitting outside and has a light on it and that’s a dead giveaway. I contacted Vivint to have the system removed but I have not gotten a response.

We bought a house that had Vivint in it already so we got it redone in my name. Dealing with their reps was a good experience. They were professional, courteous and everything they needed to be. I like the camera in the doorbell feature. If I’m at work and someone rings the doorbell, I can talk to them. I also like the old lock-the-door. I like to watch the video clips and see who’s been driving around. I like the thermostat feature too. I can turn it up and down from work. The service is worth paying for. Since having the system, I've felt a lot more secure.

The technician that was sent to do my installation, was professional, knowledgeable and courteous. I am very happy with the installation so far. The installation of this security system give me peace of mind. I can leave my home knowing that my home is being monitored.

It took 2 days to install and set up. The equipment would not work. I am still waiting to hear back on my refund of the nest and compensation for the delay. Angel had good customer service and work hard to try and fix the situation.

The Install tech Chris ** was awesome. He sent me a text message when he was on his way. He was on time, courteous and professional. He made sure I knew how to use the system and answered all of my questions.

Install was done very fast and professional. Quick and easy setup. The only downfall is you cannot control the sensitivity on the doorbell camera and our flag would set it off every five minutes. Absolutely no fault of the salesman or installer.

Very good service! Good value for the cost○installation was very quick. I LIKE THE FACT WE CAN SEE WHO COMES TO THE DOOR AND THAT WE can speak to them. Also, that it records and we can later view who came. I ALSO LIKE THE GLASS BREAKAGE FEATURE.

Hey I can’t lie. Joey and Caleb hooked it up. I love this thing so far. I definitely recommend it to anyone in the market for an alarm system. They are the best. And they did it all in one day. If you want the best go with Vivint.

I was very impressed with the product and the presentation made by the salesman. But there was a bad communication between the salesman and the installer. Installer told me the salesman misquoted about my ring being tied into the system. I would told that the job would take 2 1/2 hours to do the install by the salesman and installer. Another install a cane to help stayed about 40 minutes and then depart. Another installer came to work stayed about 20 minutes and then departed. Total time spent installing was way too long. Six hours 3:00pm-9:10 pm. My ring is still not tied into the system? My billing is not correct. Overcharged me. Money has been taken out of my Account. I am looking for some type of closure to stay with this company. Need a response.

We've been having some difficulty with our panel. It started playing havoc with different devices in the house, so we called the guards and they came down. Our smoke detector kept beeping and then, after that, we had issues with the antenna and the card. Vivint came and replaced the card in the panel. But then, the camera is still not working.

We originally signed up for service in 2012 and even transferred our service to Oklahoma City, OK when we moved from NM in 2016. In May of 2018 I accepted a new job and we moved to Greenville, SC. I called to cancel service because we would be renting in Greenville and was told by the representative that we were still in contract so I told them I’d call back when we moved in June to decide what we would do. When I called back on June 18th I was delighted to hear after the rep went through the notes on my account that I was not in contract and could cancel at any time. I told him that is what I wanted to do and he said I would have to send my request by email.

The neighborhood was a new development and Vivint's reps were walking around recruiting people. I decided to work with them because it was a good price and it was the right time. We decided we needed it. We have two outdoor cameras, one indoor camera, one glass break notification thing, and several door and window alarms. The person that showed up for the installation was late because they had booked too many people. Then, he said he couldn’t install the camera, so a different guy had to come back the next day. It was kind of irritating. This was two years ago and I guess they were really busy. Everything has been great with their reps and they have very good response for everything and any issues that we've had.

I've had Vivint for almost four years and I'm satisfied with the service. However, I wish I can pay less. Nevertheless, I upgraded with the camera and doorbell and so far, they're working perfectly. With it, I'm feeling a little bit safer.

What we have with Vivint is meeting our needs right now. Their installation team was unobtrusive. They did their job and went on. We only had one problem and it was at the middle of our service. We changed where the motion sensor detector was and it was in the room where we have a fireplace. Our logs shifted in the fireplace that was burning and it set off our motion detector and nobody was home. They notified us but they had the wrong location with the numbers of the different door, back door, garage door and front door.

My interaction with Vivint's sales rep was okay and the installation team did a fine job. I have the basic set up and so far, the service is okay.

Our Tech was excellent. He arrived early and was thorough and expedient. He was courteous and professional. He was more than able to answer all of our questions and concerns. I would highly recommend Vivint and our installer to anyone who is interested in an alarm system.

We have a Vivint Security System and I can say working with Vivint has been the most horrible experience ever. We have had to call multiple times because our camera doorbell does not record clips. We get transferred from department to department and when we do get a rep on the line, the outcome is the same, NO RESOLUTION. We are at a loss since Vivint can't seem to fix the problem but does say they can send someone out only to charge us $120. That's outrageous and not very customer service like considering they were very fast at selling us their system. I would NEVER recommend Vivint to anyone.

My sales rep and and technician were very knowledgeable and friendly and helpful and I love the system!!!! From sales visit to install was very timely and easy to use. Love the doorbell camera and the best feature to control my AC. Love the safety I feel knowing my house is protected.

Everyone that I have had an encounter with that is affiliated with Vivint has been professional, courteous and efficient. The change from ADT was seamless. The install was fast and informative. I am so glad I left ADT and switched to Vivint.

The tech was very friendly and walked us through every detail of the system. Helped us set up the apps and how to work them. My wife and I feel very confident we won’t have any issues Know how to work the products.

I have a few days of service, but feel very happy and it's easy to work with and people are very nice and ready to help me. And give me a peace of mind when l go out and know my home will be safe. Thank you so much.

Professional job Installing a new alarm system with doorbell camera and monitor in the backyard And the state of the art keyboard and downloaded app allow me to view in control system with my phone. All my questions were answered. System tested and was satisfactory To my wife and I.

It's my first time calling for technical support. The technician is very knowledgeable. He was able to troubleshoot the issue and explained to me well what causes the problem and how to deal with it. After the call, the issue was resolved.

My overall experience with the technician was overall enjoyable except for a few things. 1) When I applied for the financing of the equipment, he told me my credit was already ran and I was already approved, not true. I later got a notification that I had an inquiry on my credit report. 2) I did not receive any Google minis, the tech said that he was out of stock and that he would have them mailed to me. My thing just be upfront and honest about everything associated with the business transaction to new customers.

I really enjoy your system. Sometimes our cats set off the alarm from bedroom windows. All in all I'm glad we have VIVINT! I have recommended your system to a lot of friends and family. I hope that they will call or talk with your representative, Derek.

The crew that took care of my house is professionally the best team I have ever had any work done in my house. I would recommend my friends to this company and the people I work with. The salesman that came out was a young professional. He stayed on topic keeping me very interested in what he was saying and sold the product.

While trying to make a quick sale and getting me in the door to their system, we negotiated price, but didn’t give the tax + and make sure all items are included when installation is being done. That means all sensors, panels, yard signs, stickers, etc... as that was not the case with me.

I was very pleased with Vivint’s rep. Also, we had a great installer who installed and explained everything for us. Since getting their system, I’ve been very pleased with their services. It’s so much better than when I was with ADT and another company. I like their customer service, my options with them and fact that I can do things with my system on my phone. Also, I’m really impressed with their monitoring team. They’re well-experienced and very pleasant to work with. I recommend Vivint.

I have been dealing with Vivint since July 2017 but ever since the alarm was installed, it has not worked correctly. Somebody broke in my house in May and I couldn't even disarm my alarm. I've been telling Vivint about that and I told them to come get it. Their representatives gave me the runaround. One person said, "I will let you out of your contract," and when I talked to somebody else, "Oh, we can't do that." All they did was send technicians out to my house but I want them to let me out of my contract because I can't pay for something that doesn't work and it's not protecting my family. I'm tired of talking to them. I would tell my friends not to get Vivint and to buy their own stuff from Best Buy.

Long ago, my daughter had Vivint on station. She had the system installed and let me know that the system is so great, that I must go for the same and I did. I got the cameras and the alarm system in the house. My interactions with their sales reps were not too bad. However, I was not happy with Vivint because the camera was offline. And, it was almost impossible to get a hold of help but I sorted that out. The installer was good but she didn’t install the stuff very properly and I fixed the installation myself. Vivint system is like anything else but their people are way better than ADT so I'd choose Vivint compared to ADT.

Our house already had door and window sensors. Vivint added some glass breakage as well as a system to monitor our smoke detectors in case there was a fire. They also put in the garage door, a carbon monoxide sensor and a couple of remotely programmable switches for lamps so we could have those turned on and off while we're out of the house. However, we moved and we disconnected our service. Our new home has a prepaid system and we're making use of that.

It went smoothly. Franklin the installation agent was very helpful, friendly and knowledgeable of all Vivint products. Very transparent as far as pricing and services, surveyed the home to see if any money could be saved on equipment. Quick and easy. Very punctual and respectful of my home.

We have waited one month and two phone calls for the rest of the other equipment. We did not receive the two minis or other promised equipment. I have been a customer for a number of years and this upgrade experience was not complete. I am disappointed.

System is great, technicians were very friendly and helped set up everything on my phone, cameras look clear and I feel safer knowing I can keep an eye on my family. Will definitely recommend this company to all my friends.

We are more than unhappy with both the company and the products from this company. Over a year ago now we were sold on this system by a door to door sales man who first of all gave us false information pertaining to the amount that Vivint would cover to get us out of our current contract with another alarm company. We didn't find this out until after it was installed of course. From there we have had nothing but problems from the cameras not recording to the panel always being offline and us not being able to view any live feed...

The Installation of the alarm Vivint was really fast. The workers were really nice and answered any questions that I had. They explained the usage of it really good and with details. Overall they did a great job. Thank you.

Both the sales team and the installation technician were extremely professional, pleasant, and helpful regarding our experience with Vivint. We highly recommend Vivint to anyone looking for a modern, efficient way of insuring home safety. Whether we are at home or away, we feel our home is protected.

The set up and installation was a great experience. Great people to work with and customer service was second to none. We have had to make a few adjustments involving the thermostat but that was just as easy as getting the system setup and installed. I would highly recommend Vivint if you are looking for a security system or smart home system!

The installer did a nice job of installing the control panel and wireless transmitter. However, he left the empty boxes and pieces of wire and stripped insulation all over the floor. The person who uninstalled the control panel did not patch the hole in the wall as he did not have the materials to do it.