Vivint Reviews

Vivint is the absolute best in security systems. The customer service is awesome. The technicians they send out are absolutely AWESOME, PROFESSIONAL, ON TIME AND HONEST. They clean up after themselves and they make sure they explain everything to you in detail.

The tech that came out was wonderful, my experience was good. The only issue is the inside camera, you can't see at night. There is no night vision, my alarm went off 3 times one night and I couldn't see a thing. Also the zoom in is crappy. Once you zoom in to see the face it's very blurry.

I purchased the Vivint Home Security system in a house I used to live in about 4 years ago. The equipment never worked very well. The alarm would go off in the middle of the night. Every time we had a service rep come to check it, he would just try to sell us more equipment. The last 2 years we lived in the house, we did not even try and turn the alarm system on. I sold that home a year ago with no intent to move the equipment or have Vivint in my new home.

I like Vivint's equipment, but my sales experience wasn’t pretty good. Whoever I called in doing that sold me cameras and stuff that I wanted which I found out later were different and weren’t actually integrated with the system. Also, their people put the equipment in the wrong places and they had to keep coming out. They never would make it right. They put a bunch of holes in my walls and really screwed up. Then, they wouldn’t give me any paperwork on whatever that DVR system is that records. Since the equipment is not all under one system, I can see on my TV if I switch over to it, but I can’t get to see any recordings. Vivint should screen their salespeople better and find out that they have their own company selling their own equipment instead of the Vivint stuff.

When my contract with Vivint is up, we're gonna get rid of them. We can get Cox for $29 a month, and Vivint is $60 some, and the system is the same. They got the doorbell with the camera, and the sensors in the house and on the doors. Whether you go AT&T or Cox, it doesn't matter. They all have the basics. We were with Vivint forever, and they made me mad because on my rental property, I wanted to turn the service off, and then they tried to offer me half the rate to keep it going. I told them they should offered me that all along. Also, Vivint's office is in Utah and Cox and some of the others are local. As far as them responding, which is maybe once a year, I've never had a problem with that. But if you get two people with the same quality product, and one is half the price of the other one, it only make sense.

User friendly and makes us feel very secure! Love the fact that everything is accessible on my cell phone! The installation took less than a day and everyone was knowledgeable! I would recommend Vivint to all my family and friends!

November 2017, my Grandmother passed away in an unfortunate house fire for which I had my service at. After which, A Vivint rep came out to investigate and retrieve what was left of their equipment. So by the house was deemed inhabitable until repaired. There was no need to continue service. Once repaired, the home was to be sold. I informed the Vivint rep of this but it seemed to be of no consequence to them only that the monthly installments were to continue with no regard of the circumstances. Worst, these installments were to continue with no replacement of equipment! I have discuss with a local attorney of what legal action I could take if they continue to harass me over this matter. Do not use Vivint security. Not sure about their solar division.

Great experience so far with Vivint going the extra mile to get the job done. My tech mike was so helpful and showed how to fully understand and get the best experience out of my Vivint system. Truly appreciate the customer service they give every time.

Professionally installed on the date and time agreed upon. Easy to set up and works as advertised. No high pressure sales tactics. Prices are reasonable for the equipment as well as monthly monitoring. I would highly recommend this system and it is totally wireless.

All items were up to date and met my expectations. I will strongly recommend this product to family and friends. The installer was very knowledgeable and proficient at his duties at the time of install. Looking forward to being a long time customer of this product.

It has been a great addition to the house so far. It is easy to use and Jaylon and Talon were great selling it and installing it. They were very knowledgeable and professional every moment allowing my wife and I to be comfortable about the service.

The garage sensors never worked from the second day I owned them. Had to book an appointment to get them replaced. The next day they did not work again. I called and they sent me 2 sensors that I have to replace on my own. I paid 1300$ for equipment that only 1/2 works. I did not want a fixer upper system that would give me more grief than getting robbed. Very disappointed with this system...

Excellent & fast installation. The system works perfectly especially when out of town. The installer was professional and courteous. The system appears to be well designed and reliable. There is a recording of all visitors maintained for viewing and ID verification.

A family member had Vivint and at the time, the competitor that we had was not willing to provide us as much as Vivint was offering. So, we switched and we have them for about two years now. The features of the system are good but one of the items does not work properly and I got tired of calling them to come fix it. It doesn't connect all the time to the WiFi, so sometimes I'm in the car trying to set the thing and it says, “It's not connected.” Then I have to get out the car, come in the house, and fiddle around with the panel. I've had them on here a couple of times but it still messes up. But when it works, it works beautifully.

The installer was helpful and answered all my questions and showed me what I needed to do to adjust and run the system and adjust cameras and to my needs. Very friendly system. Wish the system would work with my garage door openers.

Jacob ** was so helpful and informative. I’d definitely want him to come again. I fully understand my system and like the technology friendly devices. I can access my cameras through my phone which is nice. I liked getting a doorbell camera for only $20 too.

I emailed the correct information to cancel the service. The service rep told me that he will put it in the system to close my account. Next month I was billed again. I called again and I was told that it would be closed and that I would be refunded. I just saw that my account is still open. I called once again. I was told that I didn't send in the information needed to close the account and once I did they will take care of it and make sure that I will not be bill. I asked about refunding me the past two months. I was told that once they get the information from me they will look into it. So, basically I will have to call back and demand a refund. I'm not sure why this is so difficult but just be aware that this is happening.

I have been with Vivint since May of 2017. At that time we had a young man knocking on doors stop by and "sell" us on this new Vivint security system. He did a good job, and what he sold us on was the potential saving the Smart Assistant would provide us. Here we are almost two years later and we have found it to be quite the opposite. Over the period of time where we had Vivint hardware installed in our home, we have seen a dramatic increase in our annual energy bill - almost $350. Regularly we see our home temperature spike to almost 27 degrees Celsius, with the set point never changing from 22 degrees Celsius. What makes this increasingly concerning is the fact that we have small infants and a large dog in the house. When the temperature unexpectedly and inexplicably rises to these temperatures (especially for infants who are dressed for much cooler temps), it becomes dangerous and quite frankly unacceptable on Vivint's part.

Vivint's pricing is excellent because what I'm paying now is what I've always paid. Dealing with their sales rep was excellent and the installers explained everything, so the installation went well. The features that are offered in my system are good and I may even get one or two more. And if they have the camera doorbell, I want that as well. I'm also able to look at the service on my desktop, my tablet and my phone. I love those features and the camera. The Vivint system is of good quality and when I need it, it always rises to the occasion.

We are extremely happy that we decided to switch to Vivint. Love the service and the ease of use is wonderful. I feel more secure with the amount of service, use of cell phone towers and added security of cell phone use and camera monitoring. The price was extremely competitive and we got so much more for our money. So pleased that we were visited by Bryan at Smart Home with this opportunity. Bryan is an excellent representative for Smart Home/Vivint. Thank You!

We absolutely love the Vivint smart home system! It helps us to feel safe when we are home and when we are out of town. I would highly recommend it for sure. We also got the doorbell camera and it's awesome!

I’ve received a new alarm system from Vivint, I do have a Vivint system on one of my other homes. Never had any problems with them, they helped me with a problem I had with another alarm company, that the company itself couldn’t help me with, I had to get rid of the other alarm company. Thank you Vivint.

Installation was quick. The tech that came to my home was knowledgeable about the installation. He called prior to arriving, he was also earlier than expected which was great. One thing I didn't like was the post service after installation from my "Vivint account manager". I understood it to be that he was my account manager until the end. I reached out to him to inquire about further services (outdoor cameras) but the attention and service given was not the same post installation of their product. The product itself does what is advertised. I purchased the doorbell camera. Very happy with this product. I've set up the app on 4 phones and works great. I also received the panic button (which I have not used) along with my service.

I have installed other alarm systems in the past, but this is the best one thus far. The professionalism and customer priority are over the top. And this is not to mention that this system far exceeds any other alarm companies. The equipment is far superior than any I have received from previous companies. If you are shopping for a new alarm system or in need of one, Vivint is the company to choose.

The tech was friendly enough, but there was a few things I think can be improved on. He left before making sure we knew 100% how to run the control panel. The backyard camera image was flipped upside down and it was mentioned at the install. He said it would fix itself in time. After hours we figured out ourselves how to fix it in the panel. Also, I tried three different times, one time even writing it down, giving the name of the referral person to the tech, and he never took it, never wrote it down, nothing. Very frustrating.

I pay Vivint over $60 a month for equipment that does not work consistently. Example: my doorbell camera is frequently offline and now the doorbell does not work at all yet the equipment is only about 6 months old. My second issue is the fact that I do not have a copy of a contract. The installer said it would be emailed to me, but it was not. I repeatedly requested a copy and the only paperwork I received is a list of the equipment. For me, selecting Vivint for my security has been a big mistake. I am now exploring other options.

Experience was very professional. The technician arrived on time and ready to start project. The technician was patient and explained everything he did. Was very knowledgeable about the product and helped me decide what was best. Work was very neat. I would recommend Vivint.

Just got installed but the things it monitors seems great. I like what I got and can't wait to enjoy. My installer Spencer was wonderful, extremely helpful and very very patient. Again this alarm system has turned me into a smart home believer.

The workers came out on time and were professional and got the work done quickly. They even told me about a thermostat and Installed it as well. It was a last minute decision and I didn’t know about it until the end. They happily stayed and completed the job.

Sales tech was not pushy or overselling. Installation tech was very professional and friendly. I would highly recommend both the sales professional and the installation tech. Both individuals spoke very highly of the company and seems genuine in their interest of the Vivint products.

My stuff broke and doesn’t work after only 2 weeks. Original person told me someone would be there Saturday to fix it and then they said the next Wednesday. No one could fix it. Last girl I talked to was nice and helpful. So disappointed.

Cory was awesome. He is quick, polite, and very good at his job. We discussed the best location that had fit best for the equipment. He did his thing and it was quite fast. He went over everything for me and I'm very happy with everything.

The system we had installed help give us peace of mind, knowing that my home is protected when we are not home as well as when we are sleeping. Being able to see who's ringing your doorbell and talk to whoever's at the door is great. The cameras have a wide view therefore covering more area. We are really happy with what this system offers. In today's world it pays to be protected. The Monthly payment are very affordable. I don't consider it a waste of money when I'm protecting what I've worked hard to own, and not having to worry about someone just helping themselves to our belongings. So thanks Vivint.

The technician was very knowledgeable about the service. He was very patient and professional. I will recommend the service to all my friends and family. The installation was neatly done and the technician worked in the rain, that speaks volume.

When first installer came, he did not have some of the key components to install. We were told someone would come next day to finish but did not come. First installer failed to contact him. Called rep who arranged for second installer only to find out he could not install 1 item due to misinformation. We again called rep to explain and he was to have bill adjusted. We have repeated that call and bill still not adjusted and our account has been charged for full amount. Rep was to have corporate call us but as yet, no call. Cancellation policy has such small print you need magnifier to read.

Excellent installation from an obvious professional who was Polite and courteous. Installer knew the system inside and out and gave plenty of tips and advice. System works great and have had zero issues. Complete peace of mind and definitely recommend to friends and family.

My technician Mr. ** was very informative in all steps in the installation process as well as walking me through how to use my new system. His expert knowledge of the system and stellar customer service was one of a kind.

I would like to start off that we have had Vivint for several years and I have not had any complaints about their security system. Since October 29th my wife has been trying to cancel our service. They will not respond to her emails (the account is in her name). I finally, in the middle of November filled out a very bad survey about customer care and they began communicating with me. I spoke to a customer service rep. and was told that we needed to pay 52.06 for our November payment and then our service would be cancelled. I sent this payment in (the check has cleared my bank) and now I am getting "urgent" messages on my alarm panel that I need to contact customer service.

We had our system put in and had a problem with one of the glass breaks. Customer service was fantastic to deal with, had someone out the next day and haven’t had a problem since. It’s nice to know when I’m working nights my family is safe. Would definitely recommend this company to family and friends.

In my volunteer work, I've seen a Vivint camera doorbell and that's what caught my attention. I also had good recommendations from other people that had Vivint and they had no complaints. When I asked them how they liked it, they said they enjoyed it. I first went through Best Buy, but then I found out it was easy and better to go deal with Vivint directly. They were knowledgeable. It was an excellent service.

The Vivint representative showed up at my home on a cold call. I did not want to talk to them but my wife wanted me not to be rude. Eventually against my better judgment we signed up for this product. After experiencing this foul product for the last 5 mo. I am ready to dump this whole pile of festering cow manure back on them. Nothing but problems. Cameras continually go blank for no reason. Had a service call that was a disaster - the moron tore up insulation and did not replace any of it. Lousy company and customer relations is like what you can do for them and why are you bothering them. We will be building a new home in a few months and this system will go in the trash.

Great install service. Taz was Very helpful and explained things really well. He moved fast and had everything installed within a couple hours. He also proceeded to explain the entire process as he was doing it.

Excellent experience. We asked a lot of questions and they were all answered well. We feel good about using our alarm system and are aware of all resources available to us if we have any questions. He did a great job.

Had the sales guy come around and what he told me made me interested in the system. He also told me that I had 30 days to cancel so I signed up for the whole system - doorbell cameras, door sensors, the lot. They installed the equipment that very same night. Just over one day later the front doorbell isn't working, the camera isn't recording or notifying me of anyone at the door. I call the help desk and they were helpful and got the camera up and running but I still can't look back at any previous recordings and I was told it records 24hrs a day. When I looked up my paperwork it said I only have a 3-day cancellation period so I called up the rep who also called someone at the head office and they said it was only a 3-day period.

The biggest issue I was having with this service was the doorbell camera constantly going offline until I found out that was due to a faulty old wire on our part. That was resolved when a technician came out and installed a new wire. Panel works fine except that it disconnects from the wifi sometimes. I love being able to control everything from my phone with the app. For these reasons (and others) I consider this a good company.

Install and activation went awesome. Answered all of my questions. He was super nice and friendly and very knowledgeable on the product. Will add more products later on. Simple, easy to use. Fast install and put online. Thank you very much!

My best friend had Vivint and I decided to use their services as well. I've had it for a year and I like it. I don't use it as much as I thought I would, mainly because I have somebody in my house that would set it off too often. But it works fine and I haven't had any issues with it. Although I need to figure out how to connect it to the WiFi and I haven't had the chance to call them.

A coworker referred me to Vivint. I had some upgrades for my system. I noticed that twice, like from the back door, the little motion sensor came out, so I had to call somebody to redo it. And then at my front door, the little sensor came out as well. But other than that I’m satisfied. The installation team knew their equipment. The installation was a little later in the day time, but other than that, they knew what they were doing. The system is also of very high quality. The smartphone features are awesome. It brought me over to Vivint in the beginning. I still feel kinda secure without the system, but with kids I like to have a system that me and my wife could see them. Even though they're teenagers, I like to have a system to monitor them.

Very awesome product, service and installation. The one who installed was super friendly, trustworthy, helpful and knowledgeable. He thoroughly explained everything and I couldn’t be happier. Thank you.

My wife got hooked up with Vivint somehow and their price appealed to us. I got it because of the garage door. I used to get up at 5:00 to go to work, then I take off, but thought if I was able to close the garage door, I had to turn around and go back to do that. Vivint said they have that feature, but mine doesn’t work. I spoke to them about it when their technicians come out and installed my unit but they weren't able to do it. They gave me some song and dance about some systems that don’t work.

Everything was explained in great detail, all questions were thoughtfully answered and installation was fast and neat. The customer service was excellent and both representatives were friendly and professional. Couldn’t be happier. They were both very flexible and patient and I felt very comfortable with them in my home.

We have a son living with us who is a pilot and he returns home all hours of the day or night, so we have not used the home security part. We do feel that we have a back-up while we are home and have a medical emergency.

A lot of people in our neighborhood used Vivint and we also went with them. The quality of the features they offer in their system is not the best, but it's okay. But we’ve had issues and these took a while to get resolved. Right now, though, we’re in a sweet spot where we haven’t had any issues and things are stable. It has been five years since we've had our system installed and Vivint has been okay.

I’m satisfied with Vivint. The customer service and the installer were both great, and when the installer came, everything was satisfactory. I have the cameras, the motion detectors, the glass break, all the things that I wanted installed. I was able to pay for the things that I needed. The system is very easy to navigate. I had a couple of issues where I had to call and had the system rebooted to correct something and someone came out for those. The reps responded every time I had any questions so I’m totally impressed with them. There’s that peace of mind since having the system installed.

The system is amazing and has exceeded my expectations. The system was easy to navigate. There are so many user friendly elements that make me feel much more secure in my home. In addition, Tanner our tech was professional, efficient and an all around great guy!

Installation went very well. The tech was very courteous and professional. Dealing with Vivint is very easy. I would definitely recommend this company to anyone. This is our second home that has been serviced by Vivint. We couldn’t be happier.

My wife has a business in the house so we were looking at something to make it a little bit more secure and Vivint happened to show up at the right time. The installation was okay and their installers were very professional. But they had to put holes in all the outside doors for the equipment that they have. I like how they integrated their equipment with some thermostat to run the heating and air conditioning. I like that aspect of it where it also can control the heating and air conditioning inside. It's also fairly simple to use.

The Vivint sales reps came to my door and they were wonderful. I was impressed with their knowledge of the product and their professionalism. Even though I didn’t do much research, the price was right. I was already in the market for a security system, so it was the right place and the right time to get one. The installation team that came out to my home was wonderful as well. They were in and out. Although I thought the installation was gonna be an all-day process, it was quick and took an hour or two. That was cool. The features that are offered in my system are easy to use and I love them all. So far, I’m completely satisfied with the service.

Gabe was great... Very professional and I would recommend him to my friends as an installer and based on that I would recommend Vivint as well. We feel great about the fire and CO detection and the over protection that we now have. The doorbell camera is a great feature.

Great customer service from the 1st phone call to the end of install. I would strongly recommend this company for all of your Security Needs. They were professional, friendly and helpful answering all of my questions. I am enjoying the front door lock features and the garage door shutting features.

Had the new system. Miguel was professional and friendly. Made sure we understood how to use system and answered all questions about the use of equipment. Very impressed with his professionalism. He was patient and thorough in all that he did.

I am so happy that the technician secured my home. Now I can sleep comfortably and know my family is secured. The technician was very knowledgeable and detail oriented. He was courteous and informational. I am extremely happy. Thank you!

Vivint told me that I would have better equipment and price, however, it has not been that at all. In the very beginning, I told them that I wasn’t going to pay anything upfront, that I already had service. They had me sign on a tablet and it just showed a box, and they said that there were no charges. Then my first bill came and they charged me $260 for an install fee that I didn’t agree to. When I tried to fight it, they told me that the type of salesman I had was an outside service so they gave me their number because they wouldn't do anything about it, I had to go through them. Come to find out, they had no control over. I tried calling this place and calling Vivint back for about six weeks and got absolutely nowhere.

A Vivint sales rep came to my house and he was very professional. He was informative, too, and gave me everything that I needed to know. He was great and he got all the questions that I needed answered. Vivint also worked with what I wanted for my system like the camera, doorbell, and a motion monitor. During the installation, the installer had to come back a couple of times because he didn’t have enough signal from the panel to the doorbell. I don’t have a big house and I've got repeaters all over the place because it doesn’t really communicate perfectly.

Our installer Shane was very helpful, professional and knowledgeable. Everything was explained to the T so when he left I felt as if I was a professional when it came to operating my new system. He did an excellent job of representing Vivint!

Customer service was very fast in responding to my online request. Someone responded by phone quickly to go over my personal needs and answer questions that I had. I was able to get installation the same day. Marvin was very nice and professional. I would recommend my Vivint customer service team Michael and Marvin to my family and friends.

We turn on our Vivint system every day. We are already accustomed to it and everything has been great. Their customer service has been good too. I call and they take care of my concern fast.

We were moving to a new house and I have two little girls. I needed security for the house so that I'd know that they’re safe even if I’m not around. It’s a brand new community and the Vivint agent approached me. That week, I also had another security company and they already shipped me the equipment. The Vivint rep has a different offer, a lot of stuff, so I returned the other equipment and I just went with them. The rep was knowledgeable. He was able to explain to me what I was paying for and what I was gonna get out of it.

We signed up from a salesperson knocking on our door, as this was something we wanted prior. I initially told him we do not have long as we had a prior engagement to attend shortly. Once signed up he was going to schedule our install, but oh it had to happen that day which was frustrating since we told him we had to go, and he previously mentioned the installs happen on Saturday. It must have just been that Saturday which he failed to mention. Install was chaotic and wasn’t installed to my standards, system works great though.

A Vivint salesperson was in the neighborhood but he didn't really seem like a salesperson. He wasn't pushy and he just talked about what Vivint had to offer. He said that he wanted to give me the information and told me to call him if I wanted him to come back to talk more in depth. So, I signed up with them. During the installation, my interactions with the installers who came out were very good. They let me know exactly what they were gonna do and how long it would take. When they put the panel on the wall, they said that they were gonna have a bit of a mess here but they'd clean it up. And they did exactly what they said they were gonna do.

Johny came and spoke to me about Vivint home security system. He was very knowledgeable about the products Vivint had to offer. All of my questions were answered and I even purchased additional items I never knew I needed. Josh installed our home system. He was able to fully explain to me what he was doing and why. Leaving me peace of mind. Josh was also wonderful enough to train us on the new system. Both were very professional and very knowledgeable about Vivint products.

Representatives from Vivint came around knocking on houses and although I didn't want to go with them, my wife decided to sign up. She's regretting it now since they got us into a type of five-year contract. We interacted with the sales rep once but when it came to installing, he was no longer with them. The installation was rough at first and it took forever. We got the regular package that comes for the home but it's not worth the call, so it's not worth the price. It's something that's new around here that's overpriced and they're locking people in. It's a scam. They just want to take the money and it's nothing spectacular. I can go to any custom security and pay a whole lot less. Once the contract's up, I won't be signing back with Vivint.

The tech did an excellent job. He tended to all the details and he did a great job of installing all the equipment and answering all our questions. He didn’t leave until we understood how to work the system. We feel confident that with Vivint monitoring our home, we will be able to feel safe and secure. I also like all the new technology features in the new equipment that replaced the older equipment. Thanks.

It was a Good service, very helpful and professional. A little technical problem with the door and the app. Hopefully that gets resolved soon. Matt was very patient with the equipment set up and he explained things to me.

I was very pleased with the installation process and my installer. He was very cordial and informative. I would recommend the service to friends and family. He also told me what to do if something went wrong with the box in the house.

It’s a Great security system. Easy to use. The App is awesome, installer was professional and fast at the installation, he recommended a few additional things that I would have never thought of which was great and really appreciated a water sensor and glass break sensors in certain areas.

I don't think that they are a bad company, and I don't think that they are out to consciously rip people off. However, my service never really worked the way I thought it should. I purchased $1000 of equipment up front, so I was able to do a month to month deal. Their support is weak at best, and once they think you want to cancel, they toss out several options if you sign up for a 24 or 36 month contract. Once I told them that I didn't want any contract, but to just get out of my month to month deal, they seemed a lot less helpful. I think that the equipment is good, they just need to work out some bugs. I'm writing off $1000 but it is much less than 36 or 60 months of paying for something that doesn't work like I think it should.

I signed up with Vivint as the cameras and the whole system set up was the best. I already had a system before I went to them and Vivint was efficient. We had a good friend of mine and I told him to get them.

I've had Vivint since they were APX Alarm. All the sales people and the install people were great. Every time I had a false alarm, they've been right on top of it. The guys that came in were great too. They switched my panel and replaced all my batteries and wireless devices. The system features have been great as well. I use my thermostat all the time and the Alarm.com, the app I used to go through wirelessly, has been flawless. Vivint has been a great company.

Shane and John were amazing. They represented Vivint with the utmost professionalism & care. Highly recommend. They arrived on time, informed me every step of the process. They never lost momentum during my 5 hr install, they were just as committed during the home stretch as they were when they arrived.

Everyone was very informative and helpful with helping me understand how my system worked. They answered my questions and left me with multiple ways to reach Vivint if I had any future questions. Im very happy with my product. I would recommend Vivint to anyone interested.

I have four cameras, a doorbell, a thermostat and the system for operating everything via my phone from Vivint and I’ve been with them for about two years now. The panel and some camera haven’t been working properly for about a year though but they’ve been working well now for at least six months. Their techs were very helpful and patient and the customer service was excellent. I’m pretty satisfied overall with Vivint.

The Vivint sales rep was great and he answered everything. Plus, if we had any problems, he gave us the number to call. The installer was good too and when we called to have something fixed, Vivint didn't hesitate, the same guy came back out. We’ve been with Vivint for almost three years now and it gave me relief from my anxiety.

I've had my service for about a year, and so far have not had a single month where everything worked. My wall unit would never connect to my home internet, so they had to install a Linksys modem to generate a separate signal. The wall unit frequently loses connection (2-3 time's a month), and often I have to call to get it working. My cameras or doorbell also frequently go offline and have to be reinstalled, my window sensors fall off and have to be glued back on. My wall unit frequently will not charge, my glass break sensor goes off for anything (airsoft gun, soldering iron, elliptical, something falling on the floor). My fire detector went off when my heat came on for the first time and wouldn't (in the middle of the night) go off until I called in, and now my smart lock has gone out.

I have been having problems with the cameras since day 1. The go on and off line as they see fit. The day I wanted to use my alarm system for the camera clips for police assistance they were offline. I have had so many technicians come out it’s a shame. They will not allow you to break the contract and only gives a few dollars for all of the hassle. I am on the phone with customer service for hours.

I’m very pleased with my Rep. He was very nice and explained everything to me. He very much took care of me. Your employees are awesome. The customer at Sams was very nice and didn’t push too hard which is what I like. Thank you.

On November 30, I got contact with Vivint security to inquire about their product and services. Spoke to one of their agents, Alex and he arranged for a date and time to send someone to come out to my home for evaluation (didn't tell me to install the system). He asked for a deposit and we made the appointment for December 5. I cancelled the appointment three days later on December 2 and was assured that the refund will be made at that time. I called again on December 5 and spoke to Thad and was assured that credit will be before December 11. I called again and spoke to same person, Thad on December 12 and he will re-issue the credit. Today is December 15 and no credit. DO NOT give your credit card for deposit for making an appointment for home visit for estimate.

Worst decision to go with Vivint. I been having issues since the day I got the product. I haven’t even had two weeks with the system and it’s been detecting false alarms, cops showed up twice, my cameras shutting on and off whenever it feels like it. Oh not to mention the tech who came out to install my equipment can’t drill a straight hole and ruin two of my doors and my door bell! I had two tech come out already and none of them seem to get it right. I call to get my equipment install and they don’t think it’s a priority to fix my issues. Looking to switch company anytime now!!! Worst service ever.

Somebody from Vivint was in the area going around for a neighborhood visit. He was very was good and after speaking with him, we selected the doorbell home monitoring as part of the service package from them. The techs were knowledgeable and the installation went well. However, looking at some other available services now, the cost of Vivint's system was on the high side.

A friend recommended Vivint to me. Their salesman was real nice and friendly. He informed me about the device and what it does. He explained the process well and I ended up going with them. He was very open and upfront and he did a really good job. If there's a problem, they’ll come out and fix it. I like the system. It’s real nice. I already recommended it to a couple of my friends and I would recommended it to a couple of my family members.

Works great, we are very happy with the product. Full installation took only about 2 hours and all the cameras and sensors work amazingly. The installer showed us how to use the equipment and helped us set up our account.

Extremely happy with Vivint, exceptional customer service, superior products and competitive pricing. I have recommended Vivint to all my relatives and friends. Loyal customer since 2008 and have never had any issues. Transferred service when I moved and also had no issues with transition, also just renewed my service and updated cameras and panel, could not be happier.

A real close friend of mine had Vivint service and she was telling me about it so I went ahead and tried them. They gave me the opportunity to pick and choose the features that I wanted. However, the reps were not knowledgeable enough about the equipment or how the pricing works. When I first signed up with them, I was quoted one price over the internet and the day before they do the service, they quoted me a different price, and when it was installed, I was given a different price. I was given several different prices and when I called customer service, they do not understand how to deal with the billing portion.

There was a basic package with Vivint with the doorbell video, motion detector and the control panel. They also gave me four sensors that you stick on the window. I also added on the Smart Lock for the front door. The sales people were really good, responsive and hardworking. I dealt with the contractors, that was the installation team, and they were very good. The Cloud service works alright and the software interface is good. It's very simple I don't have to worry about it. It's $50 a month and I'm okay with it.

I love my new home security system. I have my 89 year old father living with my sister and the new system gives us peace of mind. It is easy to use the apps and I love how simple it is to understand. So glad I went ahead with this system!

Rep on phone noted I could used my old motion detectors and save money. Tech came to my house, without even looking at motion sensors, noted they could not be used. Had to purchase new ones from him. Tech wanted to place my panel in my hallway door because he did not want to do the extra work and fish the wiring behind my wall. Luckily another tech came and was able to place where I wanted and where the other tech said it could not be done.

The tech made everything clear and the installation was quick. He took the time to explain how to use the system on our keypad. He did install some cameras and the doorbell is actually good to see who's coming or going...

Service very good. Personnel top notch. Did required installation. Gave instructions and was on their way. I had to call and have someone one return to replace batteries. This was done and everything was good. I would recommend this service.

I was using ADT then I heard of Vivint through a colleague. Vivint was cheaper and it had better technology. I switched and got door locks, video monitoring and cameras. The service is pretty good but like technology, it's a little finicky. It doesn't always work. The cameras are offline a lot of times and it can take a long time to get the video feedback. Similarly, not everything worked when the team came for the installation, like one of my garage openers. The team was very good but they couldn't get it to work. I have two garage doors and only one opener works. When I call in though, we basically just reboot the system to get the equipment to work again, and the reps have all been good, real nice and helpful.

A Vivint rep came to our door. I like their price and availability of different options for the security system so I decided to go with them. So far, I'm satisfied with their service features.

Very good job!!! Took care of everything I asked for. Very patient with my questions asked and did a terrific job with the installation. Left me with all the information that I needed about the system and service. Well done!!

Our installation was great today. DeAngelo was timely, professional, knowledgeable and customer friendly. I give him a score of 100% for our service today with Vivint Smart Security. Thank you and look forward to our relationship.

We ordered 3 door keypads. 2 of them have to have their batteries changed every other day. In 2 weeks I have had to put $50 worth of batteries in them. We already replaced one because of “communication” issues and even that plus the battery issue still persists.

Can’t feel anymore safer knowing my house is protected and been able to see my house all around, perfect, no complaints, just awesome. I will recommend it to everyone I can, it’s a great source of security for my family.

Door lock keypad motor not working. Called 2 weeks ago and still no lock. Order has been cancelled 3x for unknown reasons per rep on phone. I received a package label said door lock but when I opened it all that was in the box was Vivint sign and I received email, "Send faulty equipment back." Ummm how am I suppose to do that if I can't even get part I need? 2 weeks 2 days still no door lock and every time I call, “Yes sir your item is being expedited overnight. No need to worry about shipping payment just got drafted today.” (Ya great customer satisfaction!) Never receive item tracking # or anything but, "Yes sir your item is being overnighted." Vivint is a waste of money due to their customer service. If anyone is listening, I would just like to get out if any way Vivint will cancel due to their lack of action and trust me I'm being nice, they sure can take their monthly bill but my home is not being protected.

The technicians arrived on time. They were professional, courteous and highly knowledgeable. The installation was done easily. They took the time to listen to my concerns and adjusted my order to fit my needs. No pressure sales. I am grateful for the time they took to teach me my new system.

Edgar made the whole process so easy. The only thing I would mention would be the term to rekey. When I hear rekey, I think of getting a new key not redoing my existing ones. I would also add an adopt a signature for the signing process. Thanks!

I was not happy with the way that the installers were doing things because I told them that my husband and I didn’t have time for them to install the Vivint system. We had somewhere we had to be and they told me that we had to wait, so we canceled what we were gonna do because they would not leave. We’ve had Vivint for almost three years and we’ve had to call customer service all the time because we’ve had lots of problems with the system, but my interactions with the reps have been good most of the time.

The installation team did a good job. They forgot to put back in the little metal plate on the door, but it was nothing critical. We’ve had Vivint's security system for a little over a year now and our sense of security has definitely been better. There have been little glitches here and there but the Vivint team has been helpful. We had some cameras go out and then we have to reboot the panel because the internal battery gets low but customer service has been fine working through those issues. The system has gone off and their response time has been good. Still, I wish they would improve the camera sensitivity because it's really sensitive. Sometimes a shadow will trigger the alarm. Nevertheless, I would recommend Vivint to friends if they were looking for something for security.

Forget about their product, at the end of the day what you want is a company that will take care of you when there is an issue. They lied at sign up and 6 months later I’m still emailing and calling their incompetent support team. It’s a nightmare- spare yourself.

I looked up to see what was the best option and Vivint came out pretty high. Plus the special offer that they gave us was a good deal. The gentleman I dealt with was also very helpful, patient and articulate. He explained everything clearly and he did everything. He was very good. The installers were good too. They were quick but they took their time to explain everything. Although there was an issue with one of the equipment, they came back two days later and completed the installation.

Vivint's sales rep was persistent. He was a young college kid trying to make money. I got their system and interacted well with their techs who came out during installation. Since then, we've liked that we can arm, disarm, lock and unlock our system from our phone. However, I had to call once because they didn't put our garage door sensor on. Their reps were decent and sent someone out quickly. Though Vivint goes offline a lot and that irritates us, their system itself is okay and I'd recommend them.

The Tech that installed the system Vincent ** did a great job and I would recommend his service to anyone. He was able to answer all of our questions and help provide valuable recommendations on equipment placement. He was also made sure clean any mess that was left from drilling in the wall.

Doorbell camera has not worked properly since it was installed. We've had it re-set 2 times and a different tech come out and tell us the DVR was the only way to fix the problem. I called customer service and got the doorbell replaced and still having the same problem. A DVR has been ordered and I hope DVR fixes the problem.

Glass sensor very sensitive, if I drop a knife, it goes off. Also connection online is always failing, so would love to track our home from a distance, but says disconnected. Other than that, we love our smart home... thank you!

Both guys that helped were excellent. Very helpful, knew the product and trained my grandparents with patience. Highly satisfied with the experience from start to finish! The install was done very quickly and smooth.

I knew about Vivint through Best Buy. The cameras, the doorbell functionality and the overall package appealed to me. The sales rep, George, in Fort Worth, Texas, is great. When I bought the cameras for the first location, I was told that had I waited three weeks, and this is after I bought them and they were installed, that I could have gotten an upgrade. When the installer came in I had to buy a couple more cameras, and then I already had the older model cameras, so I escalated that.

At the time we were looking for a home security company, Vivint had more features than other providers. For instance, most of the other brands have the doorbell but Vivint had an outdoor camera and I was able to monitor from my phone. I got their system and when it was set up, everything was good. The installer has been great and he gave me his personal cell phone number and told me to call anytime. I called a couple of times in the beginning when I had problems and he came out and showed me what to do and fixed it for me.

The installer was great, which is the only reason I am providing 2 stars. The customer service is subpar to say the least. The first appointment was a no show & you all wasted several hours of my day. This appointment the installer was on time however the pricing wasn’t correct & what Sitka have taken 2 hours took about 5 hours so again you all wasted my time. I want to be clear that this wasn’t the fault of the installer. It was the fault of customer service. I could go on but for sake of time I won’t. Just know I wouldn’t ever recommend Vivint.

Service was great until I sold my house. I called their office to cancel my contract the last week of June when I confirmed a close date on my home. At that time I was informed that I could either pay in full for the remaining months on the contract or let it continue to be billed through the end of November and then it would be terminated. Whoever I spoke with at that time assured me that it would not auto-renew or be billed after the contract expired. They said the new homeowners would be contacted to continue service.

We’ve been with Vivint for nearly 10 years and the people we’ve dealt with so far have been excellent. They’re working properly and they give very good service when there is an issue.

My in-laws recommended Vivint when we moved into a new house. We got the sensors and cameras, and it has given us peace of mind. The tech came and did everything correctly. They asked me if I had any other questions, which I didn't. The rep from Vivint have also been very responsive and have been nothing but professional. In times the alarms have gone off, they phoned in, asked me how I was doing, and made sure that we were okay before they act upon that. And on false alarms, the law enforcement has been quick to act. I've really enjoyed the service and it's been really helpful.

Great service from the initial call to the home installation. Easy to use and great price! The home technicians were professional and answered all my question, best of all they were fast. I would definitely recommend Vivint to my friends and family!

Great tech. He was fast fluent and friendly. Excited to use our new alarm system and feel the comfort of leaving our home with knowing it will be safe and sound. Look forward to learning more about this system as we go and might look into adding on to current system.

My system is the best, the installer was great. Everything works perfectly, its worry-free. You can leave your keys at home because it's a thing of the past. No matter where I am I'm able to see visitors, deliveryman, in the daytime or nighttime. The night vision is perfect.

The system is still new for us but so far me and my family love it. I’m so glad we went with this company for our safety needs, comfort, and peace of mind. Customer service has been wonderful and the tech guy was awesome. This company and system is hands down the best.

The most professional installation I’ve ever had. Ryan was awesome. Did a great job. My wife and I have never been treated with such respect and professionalism as he showed us. We recommend he gives all new hires the training.

None of your representatives will contact me about the problem! You said I could monitor my home while away! But now you say I have to have a camera or a doorbell to connect to WiFi! This is unacceptable you need to come up with a solution to the problem!

Vivint had a good promotion and my husband had decided to go with them. So far, I'm satisfied with their system. I use the app to do the bill paying, as well as to check my system. One time, a gentleman came and checked it out. He also brought the sign and I thought that was very nice. In addition, I've been pleased when I call the 800 number when I needed help. I've also been calling them every month to give my credit card and pay with them. Overall, I'm satisfied with Vivint. The interactions with their reps have always been good. I haven't had any issues.

I had a Vivint salesman come into my house and he has been fantastic. He was really friendly and broke everything down for me. He came by the next day because I had an event at my house. The installation team did a good job. They were quick and didn't cause any damage or anything like that. I liked the idea of having a home security system and the integrated control of thermostat. I thought it would be beneficial and it has been. I liked the ease of the use and I'm satisfied overall.

Joel and Jamie were efficient, professional and courteous. Additonally, they were knowledgeable and fast too. They did a really really great job! I would recommend Vivint and my installers to my all friends and family. I would rate my Vivint installers a 10...

The system was installed quickly and with minimum mess and noise. I love how easy it is to access the cameras and how the system logs events at my home. My only issue is that I never received my window decals or the little sign thing for the front yard. My home is a corner lot, so VIVINT missed a good advertisement opportunity. Lol.

Vivint's techs were really good when they installed our security system in Indiana but were bad on the take down. Then we moved to Wisconsin, and they were really bad on the install. We have a customized system, which was really good during the first half of year that we had it. When we moved, Vivint's people struggled quite a bit. Customer service tried to do too much troubleshooting over the phone. After about half a year, the techs figured out how our system works and they did better after they fixed it.

Just got the system installed today and we love it so far! David, the guy who put it in, was very professional, knowledge and great about explaining how everything works! Already thankful for Vivint!! We would definitely recommend this to friends & family!

A Vivint salesman came to the door, and because we didn't have a security system, we signed up. The salesman was very knowledgeable and friendly. The installation was great, and I'm very happy with my service package. The system had accidentally gone off and Vivint called to verify, and they've been great. We've had a wonderful experience with Vivint.

Great work, great service and very knowledgeable. Ray called before arriving and was there on time. Very professional and all his work was done correctly. Will definitely recommend him and Vivint to friends and family. Happy with everything! Good job Ray! Thank you for doing a great job!

Vivint gives good service. Everybody, including the sales and installation team, has all been very informative. The techs that have come out have been really helpful versus what I've experienced over the phone. Occasionally, we haven't been able to troubleshoot as well over the phone. And so, I really appreciated it when a tech came out without a charge to me, because there would be times when I would troubleshoot over the phone with someone for an hour or more, and things wouldn't work out. I was nervous when they said they needed to send some tech out because there's a tech charge to send someone out. But on those times when I had trouble with troubleshooting and not finding a resolution, having the tech here was really important to resolve the issue. The techs seem to be highly knowledgeable versus the person on the phone.

I was internet searching for a security company and Vivint seemed more comprehensive, more like a premium product. The sales reps were professional and I didn't have a problem with them. I got a choice of all sorts of things, but I opted for having two video cameras -- one around the house and one at the doorbell. The installation was super easy. The door automatically has the keypad and the automatic lock on it. I have all the doors and windows with the sensors on it. However, I had to replace our garage door opener and the one I replaced it with, even though it was newer, was not compatible with Vivint's technology to send and receive signals and it took two service visits to resolve that issue. We weren't sure what was wrong with it and it was the second person who figured out that it wasn't compatible. It was a bit of trouble, but they were very nice and weren't there for a long time, and were able to get the job done quickly.

Very pleased so far. The installation was very easy and professional, the tech was very polite and informative about everything that was being installed. He walked me through everything that was being done, and how to use my devices. I am very happy so far.

When I got Vivint a year and a half ago, I selected the devices that I wanted, including the sensors and other security tools that they have, and then they installed it for me. They also gave me the option to pay that in installments or upfront. They had a clause where if you don't pay upfront, then you have to pay that over a five-year period, so that means you are bound with Vivint for five years until you make that payment. I was trying to see if there was a smaller timeframe, like a year or six months, where I could pay it instead of a five-year period. But they were not able to answer that question. I would've liked more option in terms of payment for those devices. But the interaction that I had with their customer service team was pretty good, and the installation was simple and quick.

It takes a long time to get stuff fixed with Vivint. I’m on hold very long time. Stuff wasn’t fixed even after a tech came out to fix it specifically. And I didn’t realize until someone got shot on my road, and it took them about four or five weeks to get a rep back out to fix my doorbell camera. They didn’t care because they couldn't work with their schedule.

Someone recommended Vivint to me and I took it. I've been with Vivint for a year now and I've been happy with their service. The only thing is, I wish there were more cameras at the front. For whatever reason, they said they couldn't install them in the front of my house to get a straight vision. That was one thing that was maybe wrong with the installation. Nevertheless, the quality of the features in my system is good. The system has gone off a few times and Vivint's response has been good as well. I would recommend Vivint.

Highly recommend these guys. They were on time, clean work and explained everything. Our initial advisor was patient going over many options and our install tech was outstanding. Pleased we left ADT after years of subpar customer service and installs.

I am not a tech oilers on. That being said I do not like your chat with an expert. Very confusing. Kent has been great with the install. Very helpful. I feel like now getting it to work if something is wrong that it’s all up to me, and I don’t appreciate that feeling. It’s confusing what or how to do. Not sure of camera placement, which is where I suggest, but I am having to move things and some can’t be moved so sets cameras off all the time.

Installation went well. Service rep was very helpful in answering questions and concerns and overall just friendly customer service. He made sure I knew how to run the system or what I wanted to do with it before he left and I was comfortable with it before he left.

From the time Jacob arrived (on-time/early) I was treated with the utmost respect and professionalism! He handled every answer with ease and proceeded with the installation. Then ensured our ability to use was completely satisfactory before asking if we were happy... So, in essence, we are very pleased and thank you Jacob for your outstanding efforts!

I love the system and how inexpensive it is! The people are great too! The system makes me feel safe and is worth the money! I love and would recommend to every one of my friends! The system is great because you can view all the activity from your phone.

I've had really good interactions with the representatives at Vivint. I had to call a couple of times for some technical issues, and they have been able to fix it or send somebody to take care of it. The people from Vivint did the installation and they showed me how to use the system, and it was straightforward. I like my system and its features. However, I have a large house and the sensors, sometimes, get disconnected. There is one sensor that is further from the panel that usually gives the signal that it is disconnected, and it connects back. I talked to Vivint one time about that, and they mentioned the distance and to check on the batteries. I checked on the batteries, and they were fine. And because it was something that is intermittent, I didn't really paid much attention to it.

I like the cameras and how many hours you can record with the one terabyte on the Vivint system. But sometimes, the cameras are going off and on and the recording is missing spaces when I go back through it. Other than that, I never had any problems with customer service. I've been with them for two years and they've always been good any time I call. Also, the alarm went off once by accident and they quickly responded.

Their Proprietary system is designed to suck your blood in the name of providing home security. They would want to send to you Technician for every minor reset they can do remotely and charge money. They are not ready to spend time to remedy the issue of their own imperfect/underdeveloped technology. They are Prohibitively expensive even when we have no monthly fee systems in the market. Stay away! Not worth It.