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Apartments.com
Apartments.com
Overall Satisfaction Rating
2.91/5
  • 5 stars
    8
  • 4 stars
    8
  • 3 stars
    13
  • 2 stars
    2
  • 1 stars
    13
Based on 44 ratings
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Apartments.com

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Apartments.com
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34 Apartments.com Consumer Reviews

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: July 19, 2019

This website intentionally buried my somewhat negative review on my apartment complex's listing on a newly created 2nd page, leaving a "positive" review (which was written in the exact syntax all of the leasing agents speak in, curiously) at the top of the 1st page. This suspiciously written positive review is the only positive review (out of FIVE reviews) on my complex's listing. Yet they still refer to my complex as "five star." They also removed 20 to 25 negative reviews on a sister complex (owned and run by the same management company as my complex) overnight! I saw it happen. My daughter was thinking about moving there, saw the negative reviews and told me about them. The next day when I went to read them, they were all gone. Every single one of them! A little note was added: "Be the first to review this complex!" I can only suppose that if apartment owners pay Apartments.com enough, they call the shots on what is left on their sites.

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Rated with 2 stars
Verified Reviewer
Original review: July 15, 2019

I haven't followed up on any apartments listed on this website yet, so I can only speak from the search results I'm finding. I usually find very limited results, most of which are astronomically expensive. I was confused by not being able to find apartments for less than $1,400 monthly, so I tried a quick search on Zillow. Zillow produced more results that were in my price range, and more options in general. I would not recommend apartments.com for those of us who can't afford $1,800 for a one bedroom.

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Rated with 1 star
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Verified Reviewer
Original review: July 7, 2019

Every single time that I make a call to one of their agents, I end up being promised a call back which I never end up receiving. I have been left hanging over 5 times now. I have called them claiming my dissatisfaction, only to be met with the same level of unaccountability every single time.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 25, 2019

None of their listings are verified. It's exactly like Craigslist, you're taking your chances getting scammed, unless it's a reputable Property Management Co that includes their address & phone numbers (realtor agent ID, etc). They are also Westside Rentals, which means most listings are fake and scam artists. Don't waste your time, drive around or go to Property Management company to be safe. Zillow has verified sources too.

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Rated with 5 stars
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Verified Reviewer
Original review: May 28, 2019

I love this community because the environment here is beautiful and amazing view of mountains from the apartment. What I really like is it's very near to the Palm Springs International Airport just 8 mins walk from the apartment and also very close like 4 mins drive to Walmart, Staples and all other Shopping malls, Restaurants and grocery stores. This place is very commute to travel in buses like 2 minutes walk from the apartment. The Manager is very kind and good person. I recently had an issue with the refrigerator, So I complained him, he quickly came to check and understood the problem and within couple of days got replaced with new refrigerator. Thanks to the manager to be so quick to solve the issue.

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Rated with 1 star
Verified Reviewer
Original review: May 5, 2019

This is little more than a couple search engine for advertising. There are no algorithms that allow you to get personalized search results. As an example: I specified "No swimming pool". Every listing it showed to me began with pictures of their sparkling pool. Another example:. I asked "Is this complex located within a CSZ?". No reply to a simple yes/no query. They insist on sending notifications (aka ad links) every Sunday morning. When church is in session. The chirping of an incoming notification is inappropriate between 06:00 and 12:00 on Sunday. My attempt to communicate with them got this response: "Go to Apartments.com and write a review." One can review individual complexed there, but not the website itself. This could well be called "Consolidated Advertising" but it offers no actual screening or dialogue.

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Rated with 1 star
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Verified Reviewer
Original review: May 5, 2019

Apartments.com is a bogus website without any useful contact to reach the leasing agent. It is marketing scam, and when you call number in the listing, NO one answers and sometime people answering who don't have any info and can't help. It should be banned or rated close to lowest rating.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 19, 2019

I own a 9 unit apartment building in Pueblo, CO and people have used my listing on this website to harass me. I simply want to remove it completely from the website and was told I can never remove it!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 18, 2019

For years we had a great working relationship with media marketing companies that advertised our rental properties. Co-Star came to our market and acquired the two largest competitors, effectively creating a monopoly in the market with apartments. They reduced the service level as compared to their previous competition, and SIGNIFICANTLY raised the cost of advertising. After deciding to not do business with them, apartments.com published our company's listings anyway, but published them as 100% occupied causing potential renters to skip our properties believing we had nothing available. When contacted and asked to correct or remove the information, they responded with "we can only modify the information if we have a contract with you."

After a furious, sustained harassment campaign by us, they finally agreed to remove the information completely without requiring us to pay to remove the bad information. More than a week later, they still have not done so and our properties continue to suffer financially because of it. There is a reason our government doesn't allow monopolies to exist. It is bad for business, bad for our economy, and bad for consumers. How Apartments.com continues to get away with this is baffling.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 9, 2019

They consistently take my lease listing from MLS and never bother to take them off their website once leased. We receive unnecessary calls from tenants who are upset when we tell them that home was leased out months and months ago. I have contacted Apartments.com and they don't bother to correct on any of my listings. If you are taking info from MLS you should be responsible enough to remove it from your website as!! Listing homes that are not available is very unethical.

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Rated with 1 star
Verified Reviewer
Original review: April 1, 2019

Very bad experience with IMT imt Sorrento Valley San Diego. My lease was about to end and was moving from IMT, I visited their office one last time to check any pending things and they offered me a good price ($X). I like their offer so I revoke the notice (Canceled outside good deal) and tried to renewed the lease with IMT. After two day they said, "Your rent will be not X amount, it's XY." They increased the price after giving offer. They apologies and said, "By mistake I gave you X price. It was actually XY." I shatter. I lost my new Appt move offer and paying increased price now. No one ready to listen. Where to go? I have proof of conversation but still they are not taking responsibility. It's impacted badly on my financial situation. Need suggestion to take this to court.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 16, 2019

NOT MILITARY or VETERAN FRIENDLY. STAY AWAY! I'm a VET & won't be here much longer. Spend your hard-working $$ somewhere else. Staff's a miserable bunch! Read on for a taste of REALITY before you're SUCKERED into renting. Every 2-3 mos your privacy is invaded by maint entering apts claiming BS mandatory checks! As a FEMALE tenant I've experienced Maint knocking at my door. NOT giving me time to get to it before maint UNLOCKS it & WALKS IN like it's THEIR apt! You'll have NO PRIVACY living here! But it's not the maint guy who's the real problem. MANAGEMENT IS!

Staff is a bunch of miserable HAGS who need to quit & find jobs having NOTHING to do with HUMAN contact. Hag EVA should stop vomiting her rudeness and quit. Maybe shoveling manure is a better fit for you. Once lease is signed Mgmt can care less! You call w/ a problem they ignore you. When you complain Mgmt CONSTANTLY tells you "If you don't like it move". This is the wonderful treatment you'll get as a tenant.

I was just at the office. Luckily for hag EVA I DON'T entertain STUPID & I happen to be in a good mood before EVA spewed her usual vomit "If you don't like it move out" out of her disgusting pie hole. NO TENANT SHOULD EVER DEAL W/ STAFF LIKE THIS. HOW's Eva still employed. Hmm I wonder? Useless Mgmt! Your apt will get infested w/ ROACHES every time a tenant moves. Maint probably fumigates the empty apt now roaches move somewhere else. So much for fumigating! Your kitchen gets infested w/ ANTS each year when the weather warms up. So much for fumigating!

Your electric bill will go THROUGH THE ROOF keeping apt warm or cool. Poorly insulated! In winter you'll freeze & in summer you'll bake. Maint has used MY ELECTRICITY by plugging into MY back patio electric socket to work on nearby apt’s. I just happen to come home at the perfect time TO SEE THIS and STOP them. Who knows how MANY TIMES they've done this! Windows & doors have HUGE wind draft. I’ve spend $ putting plastic on windows to keep warm. Doesn't help, frames are crooked w/ huge GAPS.

You CAN'T just turn on faucet & expect hot water. 1st you have to waste water & run faucets FOREVER before water FEELS warm. Vents & central sys is DISGUSTING! Vents so clogged that 2 days after you dust you'll have a layer of nasty dust again like you never cleaned. Hope when it snows it's not a lot because they DON'T do a good job at plowing or they just will NOT plow parking. Either way you're digging yourself out. HAVEN'T YOU HEARD ENOUGH?

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Rated with 1 star
Verified Reviewer
Original review: March 4, 2019

Any negative review is not published. I have tried numerous times to do so and they do not post it. They work for Apartments so why would they actually allow negative reviews on their site? Well, they don't and if they do, they cherry pick them. If you screen reviews for negativity then your review system does not work.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 15, 2019

I wrote a review about apartment and nothing wrong was mentioned except it was given 1-star review. They removed the review and when I contacted them and provided all the information they asked me to provide a written complaint about it. I believe they only keep the review which are good and paid by apartment owners.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 19, 2018

Cannot see entries. Although 3 rentals are indicated in the heading, only one is visible. Touching “Show all” destroys the filter and shows hundreds of listings. Useless! Marking a listing as a favorite saves it to list. Viewing them again weeks later, I forgot which listings I marked as favorites. The app does not show whether any listing is a favorite. Touching the heart may remove it from the list! Tragic! I see no way to retrieve and return it to the list.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2018

This company took over After55 and wrecked the company. Seniors picked up After55's magazine in supermarkets and drug stores and they were a reliable source for leads. When they stopped printing, they wrongly assumed all readers would turn to the internet. No way 65+ seniors are going to search there. They completely lost their entire target market and advertisers - they literally trashed the company. Trying to work with them now? No way. Horrible customer service and response times. The company is too big and no one is accountable - they pass you from one person to another. Everyone in our community has canceled and we do not foresee a resurrection of this company any time in the future.

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Rated with 4 stars
Verified Reviewer
Original review: Dec. 8, 2017

Apartment.com is usually okay but often the rent that a website has posted is not the actual rent of the apartment and there is not an actual sense of availability so I end up having to get most info from a phone call or email with the apartment itself. THE WEBSITE ENDS UP JUST GIVING ME A General idea. They could have more accurate availability and rent posted. I would also prefer for it to allow me to pick just 2, 3, or 4 beds instead of 2+ 3+ and so on. Pictures are usually provided though and they have a total move in cost calculator that I really like. They also tell you whether or not the apartment is pet-friendly.

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Rated with 5 stars
Verified Reviewer
Original review: Dec. 3, 2017

I love the site. I looked at Apartments.com trying to find a place and I have found a few that I really truly like. The website is incredibly easy to use and is very user-friendly. Most things are self explanatory and if not they are easy to figure out. The site filters out the ones you already know have deal breakers. But when you use the filters, it takes out some apartments that have the filters in it sometimes. It is frustrating sometimes to try to use them while looking at apartments. Other than that you can get almost all questions about the apartment asked without having to waste the landlord's time or your own. It helped me take a few apartments out of the running.

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Rated with 3 stars
Verified Reviewer
Original review: Dec. 1, 2017

Apartments.com was not too bad. I was able to find what I was looking for like the type of rental (bedrooms, bathrooms, SF, etc.), type of area it was located in (good schools, close to shopping) and if it had amenities. It gave me a general idea of what was available but I did not spend too much time on the site since I was also looking through other means (from word-of-mouth to other websites). It would be good to have some photos of what it's like though. Some of the photos only took of areas to make an area look great but when you visit, it's not all what it's hyped to be. Another one is the common demographics of people that live there. Some locations draw college students (which is OK if you're single but not with a family).

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Rated with 3 stars
Verified Reviewer
Original review: Nov. 30, 2017

I was working on figuring out how much apartments costs as well as what was available in my area. Because I run my own business I needed a two bedroom apartment with good access to where my clients live and it was very easy to specify and search for only what I needed. With some of the other websites you really had to dig through everything to figure out what you wanted. But I was unable to find some information that I wanted on the site itself, which made me start looking for housing through other options. I would have liked to have had more pictures of the apartments and more information about how walkable the apartments were. As the site is now I had to pull up Google Maps to figure out where the closest running trails were or calculate how long it would take me to walk to the grocery store. In the end, I got a place to stay through word of mouth instead of online.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 29, 2017

Used site to find an apartment in a reasonable price range and part of town that accepted large dogs. It needed to be at least one bedroom with washer and dryer hookup. Apartments.com had some nice pictures of different complexes. The contact information was easy to find as well as descriptions of the apartment complexes amenities. It had less information than I wanted, but that seemed to be consistent with other websites. I didn't like that I would look for the rent amount only to be told to "contact us".

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 28, 2017

I used this website to help my brother research apartments. The website made it super easy to compare different apartments, and we were able to ultimately pick an apartment for him to go visit in person. The website reduced the amount of work he had to do, i.e. he didn't have to visit a bunch of apartments in person. I like the layout - website is organized and user-friendly. I also liked that the listings included floor plans. The most helpful thing about it is the large number of photographs. The website helps you get a really good overall idea of each apartment. But the way the search results are listed was somewhat confusing - maybe because of sponsored listings? I understand that those are valuable to the owner of the website, and it also enables the owner to make the website free to us, but I wish there was a way to get away from that.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 27, 2017

Apartments.com is a great resource for apartments in your area and I was very pleased with them. I specifically went to the site to find some 3 bedroom apartments where I live. I was able to view photos, read reviews, and check out prices of several different apartments. It was very helpful and will be one of the first websites I use when I am looking for an apartment. I liked that there were reviews from tenants. I also liked the amount of information that was provided for each apartment complex, that it showed the apartment layouts and that it listed prices. The only thing I would change is having more photos of the inside of the apartments which would be very nice and helpful in making a decision on an apartment to rent.

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Rated with 4 stars
Verified Reviewer
Original review: Nov. 26, 2017

I had a good experience with Apartments.com. I was able to look at one apartment in person from my online search. I liked how clear it was like the contact information for the landlords. And the outlines and floor plans were easy to decipher. Everything was upfront - it didn't seem like anything was hidden or shady. I was pleased with the number of listings and the amount of places that I wouldn't have known about without seeing the website. Some of the rent amounts were not consistent with what I was quoted when I spoke to rental offices directly though.

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Rated with 3 stars
Verified Reviewer
Original review: Nov. 23, 2017

Apartments.com was easy to navigate and fair amount of pictures for complexes. Also broken down by area which made searching a particular city or area easy. With the filters to determine what area and what amenities we wanted. But in big college towns it would be a huge time saver if the website could or would distinguish between student housing complexes and those that are for couples or families. It was difficult to determine that on Apartments.com and it was frustrating.

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Rated with 3 stars
Verified Reviewer
Original review: Nov. 3, 2017

I was looking for an apartment as close to my college campus as possible within my price range. I was kind of on short notice since it was for the upcoming semester, so I was not successful in my search and decided to end up staying on campus for another semester. The tools on this website are pretty helpful though! The tools specifically for pricing and distance were really easy to use. The website design is also easy to navigate and not stressful even though the process itself is and certain features were difficult to find. I disliked the lack of selection and variety, but this could also be due to the specifications I wished for the apartments to meet. It was generally a pleasant and easy experience.

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Rated with 3 stars
Verified Reviewer
Original review: Nov. 2, 2017

Apartments.com was ok. I was just browsing to get cost of living ideas. Had a decent amount of apartments and gave the basic information that I wanted. The rest of the information was extra and I did not really pay attention as it was not needed for my search criteria. It did provide that as I would have expected from such a site. If I needed more information it may have been different.

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Rated with 3 stars
Verified Reviewer
Original review: Nov. 1, 2017

The website is efficient. I used Apartments.com when looking into buying an apartment for my family and I. I did a lot of research but figured out that buying an apartment at the location I was looking at, at the time, was not the best option for my family. I can tell that having a tool to research apartments specifically is very useful which was what I was interested on at the time. I remember that the website contained many important information about real estate.

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Rated with 3 stars
Verified Reviewer
Original review: Oct. 29, 2017

I like that you got to view the places ahead of time, and see the condition of the apartments, and more info on the location. You also get to see the style of kitchen and fridge ahead of time and if they have hardwood floors. It gave information like pictures and prices, size of apartments and info on amenities like refrigerator, stove, pictures of bathroom, if they were pet friendly apartments and if they are looking for couples, or single people. I would like to know info like is there a window in every room and the downfalls of the apartments like next to actual trains passing right next the house and excessive noise or if there is major construction in the process nearby and parking. Also, would like to know more about the negatives, like owner doesn’t provide extermination services because these are deal breakers for me.

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 28, 2017

Very good overall. I was looking for an apartment for rent with a specific price point in mind, within a 25-mile radius. I was able to find many places that could have met my needs and I ended up finding my current apartment on the website. I like the variety of filters it gave as an option, it was very helpful for narrowing down my searches. I also liked that I could look online or on my phone and save past searches. However, I was specifically looking for places that included utilities and it either didn't provide that filter, or it was not very efficient at filtering this information.

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Apartments.com
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