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Apartments.com

Apartments.com

 3.7/5 (191 ratings)
  • 5 stars
    52
  • 4 stars
    58
  • 3 stars
    50
  • 2 stars
    17
  • 1 stars
    14
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About Apartments.com

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Overall Satisfaction Rating

  • 5 stars
    52
  • 4 stars
    58
  • 3 stars
    50
  • 2 stars
    17
  • 1 stars
    14

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Apartments.com Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: June 16, 2021

I've been self-managing our properties on Cozy.co from the beginning and it's been a great experience thus far. It took a long time to research the platform we wanted to use and decided that Cozy was the best. I was hesitant about the transition from Cozy to Apartments.com and for good reason. It doesn't work. I can't upload documents and have wasted hours of my time (huge $$'s) trying to call and wait for a response ad resolution, nothing. Calling, waiting, nothing. I will be transitioning all my properties over to a new platform and advise you do research.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 3, 2021

I've had a pleasure doing business with Cozy.co managing my rental properties for years till for some unknown reason they decided to merge or be purchased by this completely incompetent and brainless website called "Apartments.com". Their website had to be designed by some dumb college dropouts or complete **! Nothing works! Stay away!

3 people found this review helpful

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    Rated with 2 stars
    Verified Reviewer
    Original review: March 6, 2021

    When you look for an apartment you would expect that in the days we have been facing that you would be able to live peacefully. NO, thanks to deceptive reviews and advertisement posted in Apartments.Com man are deceived into renting an apartment only a month later to chased out by the residents as well as management doing nothing about the issues. Someone on the upper level thinks it is funny and has the GOD GIVEN RIGHT to disturb other people.

    2 people found this review helpful
    Customer increased Rating by 3 stars!
    Verified Reviewer
    Resolution response: Feb. 20, 2021

    Update: the company rep contacted me about this issue. He assured me there was no data breach of any kind. He did try and convince me to not be worried about my information. He was very pleasant and understanding. They did get the scammer and his multiple listings that he had listed. The listing were taken down. I am just ok with the information part not being breached and very happy that they got the scammer!

    Original review: Feb. 18, 2021

    Apartments.com site does not comply with safe or good business practice. My wife and I were looking for a home to rent and we were contacted by an individual who claimed to be an owner of a house. Well that wasn't the exact truth. He was a scammer. I notified apartments.com and they sent me an email, yes he's a scammer and we deleted that ad. I've requested a phone call to find out how deep his collection of info was. I've gotten NO response from them. This is a security breach and potential identity theft. They don't care less is what I'm taking away from this by their failure to call and communicate with us for resolution of this issue. I would not register with this site! There is very lax security protocols being used by this company! Also my wife's phone is being blown up by spam calls since this has occurred!! Beware!! It's all bad with this company!!

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    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 18, 2021

    Their search features can be confusing and it seems to always connect me with places that are not pet friendly, or have high move-in costs. The places I have looked at through Apartments.com, have been nice, but the system seems to not pay attention to shopper's needs.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 25, 2020

    Searching for apartments is exhausting enough. My work schedule is hectic during the week and the only time I have is on the weekends to see apartments in person. Of course, the apartments advertised are way smaller when you see them in person, which is why I tour them before paying ridiculous amounts of money for a hole in the wall... anyways. The complexes needs to advertise their standard AND renovated apartments along with separate pricing lists for each layout. I am so fed up with the big bright beautiful apartments that they advertise at affordable prices. I schedule appointments only to get there, and they tell me it’s ONLY the renovated unit. Which are rented out at close to max rent amount for the layout. THEN, they tell you.. If you want the prices advertised online, we can show you those units... which is a rundown hole in the wall and not actually worth the prices at all.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2020

    I have tried to post 5 of my properties which have been up for rent at one time or another. I can use Zillow, CraigsList and a few other sites with no issues. Apartments.com refuses to post my rentals, and when trying to contact them, I just get passed around and no one can give me a good reason who they will not post the rental. I'd never recommend them. They get the fee from you, and then they do not care. You're better off with Zillow.

    6 people found this review helpful
    Rated with 2 stars
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 8, 2020

    Turns out apartments.com only cares about apartment complexes and posts good reviews only which makes the place have undeserved good rating. I've just submitted a review and it was deleted with no explanation.

    12 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 29, 2020

    Buyer beware. This is not a reputable website. The company's (Apartments.com) only goal is to assist the owner in renting their units, and has no regard for potential tenants who want honest information that the rental companies themselves will not provide. In other words, only positive reviews are allowed, any negative will be deleted so you cannot trust what you are reading. I'd recommend Zillow which we are now using.

    13 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 28, 2020

    Renter beware. Save all your receipts and document any agreements! The landlord will lie and claim you owe past due debt at the end even if he never mention it before. At times he gives sticky notes or small pieces of paper as a receipt, so keep everything. He is unorganized and very forgetful. Maintenance- The landlord is the maintenance and attempts to fix issues cheaply. He uses quick fix solutions from Home Depot/Lowe's. Broken water heater wasn’t fixed until two weeks later. He forgot he gave us a discount on rent because of it and is now claiming we missed a payment. The balcony holds large pools of water. Pest- Put it all in writing and send it to him. Record how long it takes for action to be taken. Look along the floor perimeter for opening to have them sealed. This is how the pest travel through the apartment. Pest control comes once a month and sprays only the kitchen. Pests I've encountered below:

    Mice
    Nutes
    Roaches
    Spiders

    Sinapede

    Amenities- What amenities?! Bath tub was painted white so each time you use it you’ll gave small sheets of plastic paint on you. The fridge leaks water, a towel must be kept under it. The toilet leaks water, a bowl must be kept under it. The bathroom sink leaks water, a bowl must be kept under it. Stove underside is filthy with built up food and grime on the surface. The air conditioner stopped working. Most likely because there is no filter in it. There's also openings where light shines through the wall near the air conditioner.

    4 people found this review helpful
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    Apartments.com Company Information

    Company Name:
    Apartments.com
    Website:
    Apartments.com