Apartments.com

I have been on this property for 12 years. Always treated with respect. Never late on any payments ever. This new company just took over. They had a glitch in their system so utilities were not showing up on the monthly payment. They never told us. So when we paid our rent it was what was on the portal. Then they charged us a month later and added a late fee without telling us they had a glitch. When I asked them to fix it as it was their fault. The staff member slammed the phone down and then told me to get out of her office when I came in personally to discuss what I thought was an error. This was not about the amount being charged. It was about the most disgusting, disrespectful and unprofessional way I was treated after being here for 12 years. I truly was hurt and mortified that a new property would be ok with this treatment to long-standing tenants.

Semi trucks and trailers parked right outside our bedroom day and night with engines running all night. We can’t go outside at night and feel safe. Management will not take action even though there are signs posted and police say it’s the apartment’s property and they have to take action. Our quality of life and the ability to sleep in peace and safety has been taken away. I am a very upset and disappointed resident. Respectfully Submitted.

The management is good, very accommodating. The maintenance has not been ideal, but the management does their best to provide the best service. The rooms are clean and spacious with a good layout. The area is nice as well.

I've left negative reviews on Apartments.com for 3 different apartment complexes where I live. I'd had HORRIBLE experiences and I'm trying to warn others. But every single time that I leave my reviews on apartments.com, they keep removing them. I've asked them why they keep removing my reviews and they are giving me the run around. Saying that it can take up to 10 days for reviews to be posted on their website. One apartment complex, I left a review on them over 2 years ago, and it's still not on their website. I don't know if they are getting paid to remove negative reviews or what, but there are no negative reviews on their website for any of the apartment complexes where I live at, for any apartment complex, not just the ones I want to leave negative reviews about. So obviously, their reviews can't be trusted!!!! They even show high ratings for apartments that have no reviews at all. This website can't be trusted at all!!!!

I tried to review my apartment and it would not post the review - error msg stated 'we had problem with..'. I went back and tried to review all over but the Review space was grayed out. I could not even get in. Leads me to believe that if you pay Apartments.com, they can prevent bad ratings on your apartment from being posted.

Once you give them your email address, expect mass amounts of endless, unrelenting spam. Unsubscribe does nothing, and the only recourse is to block their domain altogether. Absolutely infuriating and scummy. If you value your sanity, use Zillow or something instead.

We have been COZY.com customers for over 3 years with 36 units. Cozy worked very well for our needs. Aparments.com purchased Cozy and our units were moved. They postponed the move a number of times- and in the end, I wish they had waited longer. The user interface for landlords to apartments.com is HORRIBLE. There’s no flow through the screens to enter property information leases or tenant info. It’s seems that a inexperienced programmer layer out the interface. We find ourselves lost in the application and the waiting times for properties to pop up is unacceptable. In calling apartments.com, the support staff is knowledgeable, but the tool is poor at best. It’s needs some serious rewrite. STEER CLEAR OF THIS APP UNTIL THEY FIX IT. SO SORRY WE LOST COZY.COM. We currently looking at other options as this IS SO PAINFUL.

I was managing my rentals very smoothly through Cozy.co then Apartments.com bought them out and transitioned my properties. Things were fine until I had to list properties. In a nutshell, renters are having a lot of difficulties with the app. My payments disappear and I look like a fool because I can't fix the problems. I'd advise you to invest your time somewhere else.

Our lease recently ended at this appt complex. To our surprise, we are being billed for a new carpet due to "unacceptable" wear and tear. We do have two dogs and we paid all appropriate dues and fees/deposits for having two dogs. The wear and tear that we had is more than what they would "accept" - I guess this is where this becomes a semantics issue. Please be AWARE of the deceptive tactics and explanations/justifications used by this management to fleece you of your deposit. Their solution is to give you "your deposit back" and bill you for the whole carpet - how wonderful. They will definitely tell you "sorry you feel that way" but will still bill you for a new carpet. PS: when we moved in there, the carpet was NOT new. I guess this is how you do business! Bravo. Very unfortunate situation when you blindside your tenants like that. PLEASE BE CAREFUL and do your research.

I tried to post two apartments for rent on apartments.com. First, the app did not recognize the address, when it clearly shows up in Google maps, and always has. I contacted their support, and then they sent me a long list of questions for the property listing. Among others, they requested proof of ownership. Really, you want me to send a deed? After fruitlessly going back and forth with apartments.com for two weeks, I already had twenty calls from Craigslist alone. Apartments.com deserves less than one star, rock bottom, the most incompetent site I dealt with.