Apartments.com Reviews

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About Apartments.com

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Apartments.com delivers online rental listings and apartment search tools. The platform offers detailed property listings, virtual tours and user reviews to assist renters in finding housing. Its database includes options for various budgets and preferences. The website aims to simplify the rental process through the use of search filters and interactive maps.

Pros
  • User-friendly website design
  • Comprehensive property information
  • Variety of apartment options available
Cons
  • Poor customer service from office staff
  • Inaccurate listings and pricing
  • Maintenance issues not promptly addressed

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Apartments.com Reviews

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    How do I know I can trust these reviews about Apartments.com?
    • 4,894,851 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer ServiceSales & MarketingRatesCommunication

    Reviewed May 14, 2026

    In posting an apartment for rent, I was not notified of any leads without going on the site periodically and physically checking. No messages were left via phone messaging, by potential renters, and there is no safety differentiation between a scam/spam caller as opposed to a person wanting to rent. Thus, poor communication effort. All applicants interested, appeared unwilling to complete credit & background history.

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    Billing

    Reviewed April 30, 2026

    Cancelled our account twice and would not tell us why. We are landlords trying to collect deposits and rent and they cancelled without telling us and we had to find out from our renters that their payment was declined.

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      Reviewed April 29, 2026

      Disaster of a Website. I went to see apartment. Was first. Loved it. Paid fee. Got ghosted. Not cool. And to top it off you can’t warn people as This website locks up when you write a bad review. Won’t publish it!

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      Customer ServiceCoverageMaintenanceStaff

      Reviewed March 16, 2026

      I have lived here for almost 3 years now, the staff is amazing, community is beautifully kept, clean and inviting, I love my apartment its spacious and lots of closets! The staff in the office is friendly and helpful, 24 hour maintenance, my AC broke down on weekend and they came immediately to repair it, every time I have called for any kind of maintenance they immediately answer, even change my AC filter! Awesome place!

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      CoverageTechMaintenanceHonesty & Transparency

      Reviewed March 16, 2026

      Very dishonest management. I do NOT recommend this place. Before signing the lease, I was promised a brand new renovated apartment with all appliances, including a washer and dryer. Unfortunately, what I received was completely different. The management did not allow me to see the apartment before signing the lease and paying. They kept making excuses such as “the apartment is not ready yet” or “the keys are not working.” Only after I signed the contract and paid the checks did they finally give me the keys.

      When I entered the apartment, I was shocked by the condition. The unit was old, damaged and dirty, nothing like what was promised.
      Problems I found immediately:
      • No washer and no dryer, even though I was told everything would be included
      • Broken dishwasher
      • Damaged countertop
      • Dented microwave
      • Dirty refrigerator covered with ice and dirt
      • Scratched doors

      • Overall, very old and poorly maintained apartment

      This is not what was promised at all. The parking situation is also terrible. There is almost no available parking, and it is very difficult to find a place for your car. In my experience, the management was misleading and dishonest, especially the manager Jennifer **, who assured me the apartment would be brand new and fully equipped. Instead, I received an old and damaged unit.

      My advice to future tenants:

      Do NOT sign any lease here until you physically see the exact apartment you will be renting. In my opinion, this place misleads tenants just to get them to sign the contract. Very disappointing experience.

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      Sales & MarketingRefunds & Payouts

      Reviewed March 11, 2026

      This site is a scam. I paid for a renter app & got nothing in return and the "landlord" said Apartments.com will refund me, and they told me it was the "landlord" of a place was the one that does the refund.9 out of 10 places are NOT even real places to rent from so thank you, @Apartments.com!! If anyone is new on here RUN now, money gets taken and NEVER returned

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      Customer Service

      Reviewed March 5, 2026

      Fake listings that are less than half of legitimate listings. When you call or message for a particular listing, no one ever gets back to you. No surprise Consumer Affairs says this is a fake site. So what’s it doing with our information when we inquire in a listing???

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      PriceStaffEase of UseRatesSales Tactics

      Reviewed Jan. 13, 2026

      Apartments.com is a reincarnation of Westside Rentals. The latter was free to landlords. Now, Apartments.com charges you $349 to list a vacancy. Their customer support is a total joke, and they are desperate for business, with staff that use pressure tactics for you to pay this ridiculous amount to list a single vacancy, and only for 30 days! I suspect they will soon be out of business at this rate. Do yourself a favor and list with Zillow or better yet, Craigslist. Both of these are free and Craigslist is very user friendly and you can write anything you want.

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      Maintenance

      Reviewed Dec. 2, 2025

      I have lived at the Ashley for one year and the conditions and upkeep have gone down dramatically in the past six months. I made repeated complaints to management regarding pet waste in stairwells, hallways and other common areas around the complex. Trash was allowed to remain outside doorways for days in 90+ degree heat causing horrendous odor. Management made absolutely NO effort to remedy these concerns.

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      Customer ServiceStaffBilling

      Reviewed Sept. 16, 2025

      App wouldn't accept my identity, so landlords could not get credit report. Called credit agency as directed no help. Wasted $29. Landlord wanted payment through app. I said no way. Why would I trust this app with money?

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      Apartments.com Company Information

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      Apartments.com