Apartments.com Reviews

In posting an apartment for rent, I was not notified of any leads without going on the site periodically and physically checking. No messages were left via phone messaging, by potential renters, and there is no safety differentiation between a scam/spam caller as opposed to a person wanting to rent. Thus, poor communication effort. All applicants interested, appeared unwilling to complete credit & background history.

Cancelled our account twice and would not tell us why. We are landlords trying to collect deposits and rent and they cancelled without telling us and we had to find out from our renters that their payment was declined.

Disaster of a Website. I went to see apartment. Was first. Loved it. Paid fee. Got ghosted. Not cool. And to top it off you can’t warn people as This website locks up when you write a bad review. Won’t publish it!

I have lived here for almost 3 years now, the staff is amazing, community is beautifully kept, clean and inviting, I love my apartment its spacious and lots of closets! The staff in the office is friendly and helpful, 24 hour maintenance, my AC broke down on weekend and they came immediately to repair it, every time I have called for any kind of maintenance they immediately answer, even change my AC filter! Awesome place!

Very dishonest management. I do NOT recommend this place. Before signing the lease, I was promised a brand new renovated apartment with all appliances, including a washer and dryer. Unfortunately, what I received was completely different. The management did not allow me to see the apartment before signing the lease and paying. They kept making excuses such as “the apartment is not ready yet” or “the keys are not working.” Only after I signed the contract and paid the checks did they finally give me the keys.

This site is a scam. I paid for a renter app & got nothing in return and the "landlord" said Apartments.com will refund me, and they told me it was the "landlord" of a place was the one that does the refund.9 out of 10 places are NOT even real places to rent from so thank you, @Apartments.com!! If anyone is new on here RUN now, money gets taken and NEVER returned

Fake listings that are less than half of legitimate listings. When you call or message for a particular listing, no one ever gets back to you. No surprise Consumer Affairs says this is a fake site. So what’s it doing with our information when we inquire in a listing???

Apartments.com is a reincarnation of Westside Rentals. The latter was free to landlords. Now, Apartments.com charges you $349 to list a vacancy. Their customer support is a total joke, and they are desperate for business, with staff that use pressure tactics for you to pay this ridiculous amount to list a single vacancy, and only for 30 days! I suspect they will soon be out of business at this rate. Do yourself a favor and list with Zillow or better yet, Craigslist. Both of these are free and Craigslist is very user friendly and you can write anything you want.

I have lived at the Ashley for one year and the conditions and upkeep have gone down dramatically in the past six months. I made repeated complaints to management regarding pet waste in stairwells, hallways and other common areas around the complex. Trash was allowed to remain outside doorways for days in 90+ degree heat causing horrendous odor. Management made absolutely NO effort to remedy these concerns.

App wouldn't accept my identity, so landlords could not get credit report. Called credit agency as directed no help. Wasted $29. Landlord wanted payment through app. I said no way. Why would I trust this app with money?