American Home Protect Reviews

Hi Eric,

We appreciate your feedback, and we work hard to make sure our customer service is world class. We are glad to see that you had a great experience.

Hi Juliet,

Thanks for the review, and we completely agree.

Hi Jason,

We are sorry that you are having this issue. We escalated your case to the head of customer care, and they reviewed the phone call to understand the complete situation. Plumbing is certainly one of the coverages that we provide, but as you mentioned on the call, the drainpipe for the washing machine in your home is facing the wrong way. That type of issue is due to the contractors that installed it in your home, whenever the home was built or remodeled, and that is definitely a pre-existing issue which would not be covered by a home warranty. Had it been a clogged drain or other similar issue that is just now occurring, we would have been happy to send a technician to take care of the problem. The other issue that you mentioned on the call is that you have had a leak under the house since you purchased the home. Again, this is a pre-existing issue that would have been created by contractors, and not covered by any home warranty in the industry. However, due to the possibility of mold or cracking the foundation, both of these issues may be covered by your homeowners insurance. We would highly recommend that you inquire with the company that provides you with homeowners insurance and mention that you are worried about the health hazards associated with mold and the structural integrity of a home that may possibly have the foundation cracked. As for the coverage that is provided with the home warranty, if one of your home appliances or systems like the HVAC system were to break down from normal wear and tear, we will be happy to help with the repair or replacement for you.

Hi Daundre,

Thank you for the review. You are absolutely correct that with your coverage, you have a wide spectrum of protection. We are thrilled that our agents were able to make the process simple and easy for you. If any issue arises, our agents always strive to make the claims process equally simple and easy for you. And don’t forget about the handyman services that are available to you, even when nothing in your home has broken down our handymen can help with other projects around the home.

Hi Lenora,

We are glad that the sign-up process went well, and sorry that you felt disappointed with the paperwork. We are happy to speak with you and talk you through anything that might be concerning you. Our agents are trained to help our customers understand everything that has to do with the contract. Our customer care team is standing by to receive your call and alleviate your concerns. They can also assist and answer any other questions you might have.

Hi Bhavith,

We are glad that our agents were able to make the process good for you. We take pride in our agents and appreciate your review that reminds us how great they are. If you have any problems, those same great agents will be ready to assist you!

Hi Adam,

Thank you for the positive review. It seems that you are in the process of a claim, and we are happy that so far everything is going well. We expect that the whole process will go well and that our agents will make it as quick and easy as possible for you. You can speak with our agents any time during the process if you have any further questions.

Hi Kathy,

Thank you for sharing your experience and telling people how quickly we were able to help. The time spent training our agents is something that we take pride in, and it is great to hear that our agents were able to take care of you and assist with the issue so rapidly. We are happy that we were able to help you, and if anything else occurs, you can rest assured that the same great agents will be here waiting to assist you!

Hi Worren,

Thank you for the great review. We are thrilled that we were able to help you with both of the issues that you mentioned. Our agents do their best to make the process quick and easy on our customers, and we are glad that they were able to do so for you as well.

Hi Bonnie,

We are glad to hear that everything has been good. If any issues arise, we will be here to help. And if you still don't have any issues, make sure to take advantage of the handyman services that are added in your contract to help in times when all your appliances and systems are working correctly. The handyman services can help with a variety of different jobs around the house, and help to keep things maintained as well.

Hi Abby,

Thank you for the referral. We do our best to offer the largest umbrella of coverage and added services, for the best possible price. The handyman services add even more value to the contract and allow you take advantage of our service, even when something has not broken down. Our agents will be waiting to assist you, the moment an issue arises.

Hi Stevan,

Thank you for the positive referral to your friends and family. We are happy to hear that our agents did so well in helping you sign up. Even though you have not had any issues arise that would require our help, remember that you also have handyman services available to you that can be helpful even when nothing has broken down. The handyman services allow you to get even more value out of the home warranty, and you can keep a lookout for emails with our seasonal specials like smart thermostat installation or barbecue cleaning.

Hi Marycruz,

We read your review and immediately forwarded this to the customer care team to investigate. We can see from the records that you have already spoken with one of our agents and they have adjusted the price to work with your other expenses. We hope that you are feeling satisfied with this change, and we are happy that we were able to help!

Hi Thomas,

Thank you for the review. We are happy to hear that everything worked out well with your plumbing issues. Part of being such a large company is consistently adding new technicians into our network of service providers. Certainly, when we need to use technicians out of our network it can be a bit less streamlined of a process, but we rely on our agents to get the job done as quickly as possible for our customers. Fortunately, we are always adding more technicians, and the next time an issue arises, we will have even more technicians to use in your area. We are consistently improving our network so that the process should be even faster than it was before.

Hi Isaac,

Thank you for the review. We are happy to hear that our agents were able to make your experience so easy. We take pride in the service we provide and appreciate any time that we read about how well our agents are performing.

Hi Michael,

Thank you for the review. We are thrilled that you see the benefit of our policy allowing customers to call their own technicians for the fastest possible service. We do our best to offer a contract that can make life easier on our customers during difficult times, and it is refreshing to read when someone has benefited from these policies.

Hi India,

We are happy to hear that our customer care agents were helpful. And we are guessing that you are talking about the addition of handyman services as a part of our contract. We are glad you were able to see just how valuable these handyman services can be, and how helpful it can be to have someone to call for special jobs around your home. Be on the lookout for our emails that give you access to even more handyman service specials each season.

Hi Charles,

Thank you for the positive review, we take pride in our world class service and our agents are trained thoroughly to provide it. We are happy to see that you found the process simple, and our agents were able to make it quick for you. We will be here, ready to help during your time of need and our agents will be happy to provide the same great service.

Hi Ronnie,

We are thrilled to read that our agents helped you to get a great deal. We take pride in helping our customers to get the best possible price. We will have even more great agents waiting to help as soon as you need to make a claim. And don’t forget about the handyman services that can help with different jobs around your home.

Hi Vicki,

We always try to process claims for our customers as quickly as possible, and we wish that we could have done a better job with yours. We will use this review to help our agents get better and we are confident that the next time you have a claim it will be much faster for you. Also, when we read this review and investigated for you, our records show that your check had been mailed. This is obviously something that is very important to us, and we want to make sure that your check is delivered quickly, and you are fully reimbursed. As we mentioned, our records show that the check had been sent and you may have received it before you read this response. If you have not received the check, please call our agents again, or if you prefer, you can add an edit to the comment letting us know about the check so that we can take care of you.

Hi Barbara,

We apologize that it took longer than we would expect to process the claim. Our agents do their best to find technicians in your specific area before moving on to other cities or towns that are nearby. It seems as if our agent did not understand that Columbus was so close to your area of Reynoldsburg. Our agents may not always have the greatest geographic knowledge about every town. So, to help us help you, you can absolutely mention to our agent to use a technician from the Columbus area since that area will likely have a greater saturation of technicians. In addition, you can always use your own chosen technician if you prefer, and that can save even more time. Although the claim took longer than we would hope, we are glad that you felt the technician was very nice, and thrilled that he was able to fix your issues.

Hi Kevin,

We are sorry to hear that you didn’t feel like your reimbursement was what you had hoped. The labor is included in what we pay for, so we have decided to send this case to our customer care department to investigate further and ensure that you received everything you were supposed to. We always want our customers to feel satisfied with the service and the value of the benefits, so we are going to have our team investigate and you may have someone from our team contact you for more information.

As far as the inflation is concerned, you are absolutely correct, and our management is constantly looking for ways to expand the coverage limits to account for the economic trends. As you likely already know, we are currently experiencing a time of much higher than average inflation which is hard to account for and has pushed prices higher across the board. But management takes these comments seriously and the topic of pricing/inflation will certainly be a point of discussion.

Hi Katherine,

Thank you for the positive review, it is always great to read that our customers are so happy with our service. We take pride in our customer care and do everything we can to make our agents the best in the industry. Those great agents will be ready to take your phone call when you have an issue and make your experience the best it can be.

Hi Gregory,

We are happy to hear that you have had a good experience with the service so far. Our customer’s ability to simply call and have a technician come to help is certainly one of the reasons that so many people find value in our service. Our goal is to deliver peace of mind to all of our customers, and it seems as if we have met that goal for you. Thank you for the review and for recommending our service to others. The same peace of mind and world class customer care is available to anyone that uses our service, and you have likely pointed some people in a direction that will benefit them now and in the future.

Hi Bruce,

We are sorry to hear that your experience was not what you had hoped. We do our best to ensure that our technicians are providing great service and it seems as if the technician that assisted you did not fulfill that expectation. One option that you always have is to use a technician of your choosing to do the work. By taking that route, you can choose someone that you or someone you know has used in the past and provided great service. You mentioned that you went ahead and purchased a new refrigerator and that we reimbursed you for the new appliance, so hopefully you see the value of our service. We hope that your new refrigerator is working well, and we will investigate further to make sure that any technician we are sending in the future is providing the service that we expect from them. If you have another issue arise, we are confident that with the help of your feedback, you will be pleased with the service provided.

Hi Thomas,

We love to read reviews like yours. It shows how our service is constantly saving our customers from the big financial burdens that can be incredibly detrimental to any homeowner. We know that when something big happens it can be a difficult time, with lots of questions and hassles around every corner. So, when we read that our agents made the process so easy and straightforward, we are thrilled. We also noticed that you used the freedom to choose your own technician to your benefit and were able to find someone that could come and do the work in the most expedient way possible. We hope that it was our great agents that explained how to finish the process so quickly. Thank you for your review, and we are very pleased that we were able to help you. If anything else happens, our same great agents will be there to take your call.

Hi Miles,

Our management team consistently reviews our coverage and pricing in order to give our customers the best coverage at the best possible price. We are thrilled that you chose our service, and happy to be able to provide you with the industry’s only 3-year home warranty that includes handyman services. We will continue to look for ways to make our service even better for our customers and continue to provide the world class customer care that you can expect.

Hi Alfred,

We do our best to find and use the top technicians to make sure that our customers receive great service throughout the entire process. We are thrilled to hear that your technician performed up to our standards and that your water line was replaced so quickly. Thank you for your feedback, and the next time that a problem arises, our agents will be ready to help.

Hi Janet,

We are sorry to read that our service was not what you had hoped. Our service is created to protect homeowners from the costs of repairing and replacing their home appliances and systems. Even though our handymen do help with maintenance around the home, the installation of gutters is generally not something that they do. However, the problem with your washing machine is most definitely something that falls under the coverage. We looked into our records and see that you never placed a claim for your washing machine, but that is something that we certainly would help with. We will do some further investigating in this case and determine if there are any ways that we can find to have our handymen help with the gutter installation. And if you need to place the claim on the washing machine, please don’t hesitate to contact our agents as the washing machine is definitely a covered item, and we would be happy to help you with that.

Hi Mary,

We read your review and we apologize that the service was not what you had hoped for. We can see that you decided to cancel, and we are sorry to see you go. Your claim has been escalated to the compliance department to listen to the call and make sure that the agent was giving you the correct information on the phone. We realize you have cancelled, so it may have no effect on you, but we are still completely committed to making sure that our agents are doing everything correctly, and this case will be investigated. You may receive a call from one of our compliance agents to hear your statement and go over the case.

Hi Celeste,

We are incredibly happy to read that you were so pleased with our service. It is also refreshing to read that you understood how choosing your own technician would save you so much time and expedite the entire process. Our agents are always working to make the process easier and faster for our customers, and we are glad that you were able to experience that. Thank you for the review and you can rest easy knowing that the same great agents will be here to help you next time!

Hi Alan,

We read your review and we know that our service is much better for our customers than your experience has been. So, we investigated the claim and determined that it needed to be escalated to our customer care team. After their own investigation, they determined that there was a miscommunication and you do deserve to be reimbursed. The customer care team has informed us that they will be calling you immediately to speak with you about the reimbursement you will receive. Hopefully, by the time you read this message, our customer care team will have already made contact with you and explained when and how your reimbursement will be sent to you.

We apologize that it took longer than it should have for you to be compensated, but we are thrilled that we were able to take care of you.

Thank you for the review. We are happy to hear that our agents were able to provide such a rapid response. We pride ourselves on our customer care and enjoy hearing that our agents are doing so well.

Hi Anthony,

We apologize that our service was not able to find you a technician as quickly as we would have liked. Our agents do their best to both find technicians and recruit new technicians for areas that don’t have enough coverage. Our service is constantly expanding, and we are consistently adding new technicians to help fill our coverage areas. It sounds as if our agents were having trouble with your particular area, and we have notified the customer care department to make a priority of finding more techs in your area. In the meantime, we do always allow our customers to choose their own technicians so that you can have the work done in a timely manner without our agents being required to do all the necessary vetting to bring those technicians into our network of trusted technicians. The idea is that you can call and find a tech faster than it would take for us to find one and fulfill the vetting process. We hope that the rest of the process went well and that you have already received your reimbursement check. Again, we apologize that the service did not meet your expectations and we hope that the next time you have a problem we will have expanded our technicians line up for your area and have many more available techs.

Hi Renee,

We are glad that you chose us to give you that sense of security. We will be here to help for big or small issues that arise. Thank you for your feedback about our agents, they work hard to make sure that all claims are processed efficiently and our customers are satisfied with their service. Those some great agents will be here when you need their help!

Hi Cindy,

We are happy to hear that our agents were able to make your experience easy and straightforward. Our agents work hard each day to make sure that all parts of our service process are easy, especially when the time comes and you need to file a claim or request a handyman. We would be happy to assist your friends in the same way that we assisted you, and help them to keep their homes protected!

Hi Dexter,

Thank you for the review. Our agents are great, and we are very happy that you feel the same way. We are thrilled that our agents were able to make your process go so smoothly. We feel like your characterization of our service is spot on, and an absolute bargain for the services we offer. And we work hard each and every day to keep the prices as low as possible for our customers, while also adding as many benefits as we possibly can. You can rest easy knowing that if a problem were to arise, we will be here to help you through the ordeal. In addition, as one of our extra benefits, you can use our handyman services any time, even if nothing has gone wrong. They have a large list of available services, and can help with things like yard work, routine maintenance and even putting furniture together. So, remember to use the handyman services to help you out around your home and get even more value out of your contract.

Hi Dellar,

We are beyond thrilled to read your review and see that our agents and technicians have been doing such a great job for you. We pride ourselves on making our customers’ lives easier with our service and taking care of our customers when they are in a time of need. We also do quite a bit of vetting to make sure that the technicians we send out are doing great work and leaving you satisfied with the jobs they do, so it is great to hear that our vetting process is working.

The fact that you renewed your contract is a proud moment for our team here because we know that you see and have been able to experience the value that our service provides. Thank you for the review and we will make sure to keep working hard for you and providing the great service that you expect!

Hi Francisca,

We are happy to hear that you felt good about your quote. We do our best to keep the costs as affordable as possible for our customers. For that reason, we offer the lowest service fee possible and have flexible payment plans to make sure that we can work with everyone’s budget. In addition, our handyman services are something that nobody else offers, and you can use them to get even more value from your contract, and keep your home maintained without all the hassle of doing everything yourself or finding a handyman online somewhere.

Hi Thelma,

We are glad that you have not had any issues with our coverage. Our agents work hard to make sure that everything goes smoothly when problems arise. You can rest easy knowing that you are covered, and we will be here to help if you ever have a problem.

Hi Danielle,

Your summary of our service is right on the mark. And we are very happy to hear that our agent was helpful and made the process easy for you. In addition to helping if something breaks, remember that our handyman services are also available to assist when you need help with things that are not covered in the contract or just need some quick home maintenance. The handyman services have a large list of available jobs, from cleaning up brush in the yard, to assembling furniture for you. So don’t forget to use the handymen to get even more value from your contract.

Hi Ayanna,

You are correct that we try to save our clients from expensive service fees, and we offer the lowest fee possible. We know that when our customers have an issue, their monthly budget might not be able to handle a high fee and we want to do our best to take care of the issue without adding any other financial burdens on them. In addition to that, we also have handyman services available for the same service fee, so you can have someone help maintain your home for much less than calling a handyman for yourself. This is just one more way that we try to provide value and savings for our customers, and we are thrilled to hear that you can see the benefits.

Hi Traveon,

You summed up the service pretty well. Knowing that if something breaks from normal wear and tear, you have someone to help with the repair or replace the appliance, will definitely allow some people to sleep better at night. And we are happy that our agent was helpful and was able to get your issue fixed. If something else comes up, the same great agents will be there to help you again.

Hi Priscila,

We are always trying to lower the costs for our customers and make the service the best that it can be for the lowest price possible. One of the benefits of our monthly cost is that we offer the lowest service fee in the entire industry. So, when an issue arises, you pay the least amount possible to have it resolved. We also offer handyman services so that you can get even more value and receive help with household jobs or maintenance around your house, which is another benefit that other companies do not offer. Our goal is to make the service valuable for each and every customer.

As far as the agent not being fully candid about the terms of the contract, we apologize and we expect that our agents are always completely forthright with any type of information about our services. We will take this review and investigate the agent so that we can make sure that each and every agent is following the correct protocols. Even with our new agents, we have an expectation of customer service, and fully informing you about our offerings is a large part of that. Thank you for your feedback, we will use this to make our service even better.

Hi Janet,

We are thrilled that you are happy with the service. Our agents work hard to make sure our customers feel like it was an easy process when issues arise. The technicians that we have in our network go through rigorous testing to make sure that when we send them to your home, you are pleased with the result. Our agents will be ready to help you again if any other issues arise, and for now we hope that you rest easy knowing that we will be here when you need us.

Hi Jerry,

We are sorry that your toilet is leaking, and that the agent was not able to help with your issue. Generally, the warranty coverage is used for appliances like your washer and dryer, and home systems like HVAC, or electrical systems. Fixing a leak on a toilet is more of a maintenance type of problem. That being said, we are human, and our goal is to always help. So, we will go ahead and escalate your case to our customer care team and see if they can find a way to resolve your situation and stop the toilet from leaking.

edit- Hi Jerry,

So after we forwarded your case, we had our agents reach out and get you scheduled for a handyman service to fix your toilet. Although it is not a warranty issue, the handymen have the ability to do other things and that is one aspect that sets our service apart from all the others. Our agents in the handyman services department said that the handyman was scheduled to come out on the 26th and take care of everything for you. We hope that it worked out well and that you are happy with the service. We are happy that we were able to help and get your toilet fixed.

Hi Marcus,

We are happy that one of our agents was able to help you and explain all the options that are available. In addition to the protection you receive, don't forget that you can use the handyman services to keep your home maintained even when there is no emergency.

Hi Jody,

We are happy that you found our service helpful and decided to renew your coverage. You are spot on when you mention that nobody knows when an issue might arise, and we are thrilled to be able to provide this peace of mind to our customers and help with their issues in their times of need. In addition, even when you don’t have an immediate issue, you can still use our handyman services to help around the house and keep your home maintained. So, the next time you need to do some work that our handymen are capable of, give us a call and schedule a service so that you can get even more value out of our service!

Hi Toni,

We are thrilled that our service can provide you with peace of mind. Our agents are ready to make sure that if something breaks down, you will have someone to help!

Hi Joan,

We are sorry that you don’t find the automatic withdrawal to be helpful. Many of our customers prefer to have the payments automated so they have one less thing to worry about paying. One way that you may be able to resolve this issue is to contact our customer care team and explain to them how you feel. They always do their best to find ways to help each and every customer with their specific preferences and they may be able to accommodate you.

Hi Daniel,

Thank you for letting us know how well the purchase went, we appreciate the feedback. We are happy that you haven’t had any issues lately, but we will be ready to assist if any issues arise. While everything is functioning well, you can also use the handyman services to keep your home maintained or even help with some new additions.

Hi Anthony,

We are happy to hear that you were able to get your water heater replaced and very glad that you were able to see the benefit of choosing your own technician and expediting the process, especially during the holidays. At times when the demand for service is so high, we know that our policy allowing customers to choose their own technician can be incredibly important. Even though the contract does have some limitations on the costs of certain services, we try our best to make those limitations less strict than the rest of the industry so we can allow our customers to receive higher reimbursements than other home warranties. In the end we are glad that you are pleased with our service, and we will be here to help you if anything else breaks down.

Hi Fatima,

Thank you for the review. We are thrilled to hear that our service has been working so well for you and that you have been able to get everything that you need fixed while saving money! You may have talked to different people because we are consistently adding new employees to help make the claims process even better for anyone with an issue. Although an agent is likely working on your claim right now, we have forwarded your name to the customer care department to make sure that they are in contact soon.

Hi Roger,

We are proud that our agent was able to help you by explaining everything in such a professional manner, and glad that you decided to renew your service with us. With your renewal you may have noticed that there are now handyman services included in the contract. So, even if you don’t need to repair a breakdown right away, you can use our handyman services to get even more value out of the new contract.

Hi Benjamin,

We are pleased that you were happy with our customer service, and we think that you will be pleased with our home protection as well. The same great agents will be here to assist you when you need help and make the process as easy as possible for you, hopefully alleviating some of the stress of a breakdown.

Hi David,

Thank you for the recommendation. We are happy that we can be here to serve you and make sure that if something breaks, we have someone there to fix it for you. And don’t forget, the handyman services are available to save you money even when nothing is broken. If you need maintenance performed, your gutters cleaned, or any other handyman service, call us to schedule a handyman so that you can save even more money.

Hi James,

We are very happy to hear that our agent was able to help you with your sign-up process and inform you about all the benefits that you now have. Our claims agents are here and ready to assist you with the same great service in your time of need.

Hi Shenardo,

We are sorry that you did not feel like the technicians provided good service. All the technicians we use are separate companies that we use as contractors. It would be helpful if you were to contact our customer care department and give us the details of the company that was sent so that we can take them out of our network for future work. In addition, we always allow our customers to use their own licensed and trusted technicians to perform the service. So, if anything else happens, mention that you would like to use your own technician and our agents will explain all the details to make the process easier for you. Finally, if you paid for the A/C service out of your pocket, you should call and talk to the agents about getting a reimbursement for the service that you had performed on your A/C. Again, we are sorry that this was not the service you had expected, but we will do our best to work with you to resolve the current issue. On top of that, we will make sure that the service we provide to you is top notch when there is another issue we can help with.

Hi Willie,

We are sorry that you are not happy with the reimbursement process. This is not always the case, but it seems as if you had a technician that required payment upfront. In many cases, you can ask your technician to take payment directly from us by sending us the invoice so that we pay the technician directly. We understand that buying the refrigerator and being reimbursed afterwards is not the way you wanted the process to go, so please contact our agents again and they will work with you so that the process can be slightly altered to better work with your personal situation.

Hi Jayakumar,

We are glad that you found the process to be very easy. Our agents do their best to make it quick and easy for our customers. We are happy that you chose us for your home protection and our agents will be happy to assist you in your time of need.

Hi Mrs. M,

We are thrilled that signing up was an easy process for you. We train our agents to give great service and make every process as easy as possible. Whenever you have an issue, you can rest assured that the agents will be here to help you and make your experience as simple as it was to sign up.

Hi Ted,

We are happy that you are pleased with the service so far, and happy that you chose us to protect your home. The realtors gave you great advice, and when you need us, we will be here to provide the quality service that they are accustomed to.

Hi Duy,

We are thrilled that the agents were so helpful for you. We know that feeling safe is well worth the cost! And we want you to remember that we also offer you even more value with our handyman services. Even if your home is in perfect condition, you can still use our handyman services to upgrade your home or perform any maintenance that you might not want to do yourself to gain even more value from our home warranty.

Hi Beatrice,

We are sorry that the agents made the process seem rushed. We do our best to make sure that the agents are extremely helpful and make the process as quick and easy as possible for our customers, but we never want them to go too fast that you feel as if the process was rushed. We will continue to update our training processes so that our agents are always getting better. We hope that when you have an issue our agents meet your expectations and make the process as quick and easy as possible for you, but at a pace that seems more comfortable.

Hi Kenneth,

We are glad that you decided to sign up for our service and are allowing us to keep you protected from a breakdown. The peace of mind you feel hopefully will add some value to your home warranty. In addition, the handyman services that we offer as a part of the contract can help to really inflate the value of the service contract. You can call and have a handyman sent for a variety of services that range from basic maintenance to building a new room to installing a new faucet. The deductible is far less than most handyman would charge for an hour of work, and depending on how many jobs you need done, you could save an incredible amount of money. So don’t forget to use our handymen for your household needs and get even more value from the service contract.

Hi Mr. Outlaw,

We’re thrilled to hear that our service worked well for you, and even happier that we were able to be there for you in your time of need. If something else goes wrong with your appliances or home systems, our agents will be ready and waiting, to help you again.

Hi Tylend,

We are sorry that the process was slower than you had hoped. There are certain times in which we are processing so many claims and our agents are busy with so many customers that it will slow down the process. You seem to have found the trick to speeding up the process by finding a technician on your own and we are glad that you were able to do so and get your claims processed. We are constantly bringing in new agents to help our customers and process claims, so we expect that your next claim will be processed much faster!

Hi Andre,

We are glad to hear that you found the process to be easy and that you have decided to continue with our service. Hopefully any claims you had were processed promptly and you can be sure that we will be here for you to take care of any other claims you have in the future.

Hi Candace,

We are sorry to hear that you are not getting your service done as fast as you would like. It sounds as if the area you live has less options for repair technicians. One of the services we offer is that we allow our customers to find a technician that they trust to do the service so that it makes the process a bit faster. We hope that our agent explained this to you, but if not, please call in and explain to the agent that you are going to find your own service technician and they will explain the details of what you should ask the technician for. After that, you then send us the invoice that explains the diagnosis of the issues. The agent will put into our records that you are using your own technician and then process the claim to pay for your repair or replacement. We hope that you can take care of this without any more hassle, but feel free to email us at reviews@americanhomeprotect.com if there are any other issues and we will do our best to figure out the perfect solution for your situation.

Hi Ian,

We are glad that your experience was pleasant and that our agent was so helpful. We will make sure to let the agent know that they are doing well. When the time comes that you need help, that same agent will be here to assist you and make sure the rest of your experience is just as smooth and pleasant.

Hi Clair,

We are thrilled that your process of signing up was so straightforward and easy. We take the training of our agents seriously and it is great to hear that the training is paying off and they are doing so well with the customers. Although the agent likely explained this to you, we always like to reiterate that your contract is more than just a warranty. We have our handyman service that is included in your benefits for free, and if you ever have a maintenance need or any job that you simply prefer a handyman to do, we are here to help. Anything from mounting a new television on the wall to helping with a leak around the house, our handyman service is available for you. A normal handyman can charge any price they want for their services, but with our service you simply pay your basic deductible, and a handyman will be sent to help you with whatever you request a technician for. We hope that you will be as pleased with our services as you were with the initial process and our agents will be here to assist you!

Hi Charles,

We are glad that you felt like the agent worked well with you. We take pride in training our agents so that they provide top notch service to our customers. If you ever have an issue, you can rest assured that those same great agents will be there to help you take care of any issue that you have with your home. In addition, if you ever need to have some work done around the house or just want to keep your home maintained, you can use the handyman services that are included in your contract. We will have the same great agents here to help you find a handyman as well.

Hi Shirley,

We are so happy to hear that you had a pleasant experience signing up and that we were able to help you to fit within your budget. Many of our customers have fixed incomes and we do our best to accommodate everyone to help them get protection within their budget constraints. We hope that you will feel great about our service and any time that you need it you can rest assured that there will be someone here to help. We also want to remind you about the handyman services that are included in the contract. If you ever need maintenance or a job is just too much for you to handle by yourself, you can have us find you a handyman to help you, and all you need to do is pay the small deductible in your contract. This should help to save you quite a bit over finding a handyman online and paying their hourly rate and these services can help with everything from yardwork to plumbing. So, if there is ever any time you need a handyman, don’t forget that our handyman services are available to you and can save you money and help your budget!

Hi Mercia,

We are sorry that you had to wait for so long on your call. The months of May, June and still now in July have all been record breaking months for claims. Most is due to the heat waves across the country and countless customers needing A/C units replaced but it has been overwhelming the claims department and we are sorry you had to wait longer than you would have liked. As you can imagine, our customer service and claims agents are not service technicians themselves, so they would not have knowledge about the ease of adding a new outlet or any service-related issues. For that we have to rely on the service technicians that help customers. We looked in your records and we have a call from you on 7/11/2022 to add the outlet. Our claims agents did in fact try to contact a handyman on that day but were unable to find one without a waiting list for you. It says that they informed you about your option to contact your own handyman which should expedite the process greatly. If you choose your own, you can have the invoice sent to us for approval and then your handyman will do the work and we will pay the invoice. That is one option that might save you some time. We hope that your issues will be resolved soon, and in the future, it may be helpful to call directly to the claims department. Their number can always be found on our website, but for your convenience I can tell you that it is (888) 970-0087 and this will bypass the possible wait time to talk with the initial customer service agents that then direct you to claims. Again, we apologize for the long wait, but the demand for claims has been at all-time highs for the past couple of months. We value all of our customers, and we hope that our agents will be able to find someone to do your service, or if you choose, you can find someone to provide you with service and we will take care of the invoice for you.

Hi Sterling,

We are sorry for the delay; we are very much aware of the long waits that are far from normal for claims. You specifically are part of the group that are waiting the longest of all, which are people that need their A/C fixed. This year we are breaking heat records across the country and the back-up and waiting for A/C repairs has never been this long before. On top of our company having more claims than ever before, the actual A/C service technicians are often booked for weeks or longer. We offer you the option so that you can find someone and expedite the process, but we understand if that is not something you are interested in. Our claims agents generally begin with our own network of known and trusted technicians that we have paid claims to before, but when they are booked, our agents are forced to begin a search for qualified technicians and find one that is available for you. After an exhaustive search, some occasions still require booking a technician that has a waiting list. This is due to a countrywide spike in demand for technicians, specifically A/C technicians. We hope that you have been helped and your claims has been processed by now, but if not, it may be worth your time to simply find some technician in your area and talk to them personally to possibly diagnose and fix your issue faster. Then we will be here to pay for your invoice and take care of the bill. Again, we apologize for the delay and even though it may not make it any better to hear, you are not alone. People all across the country with and without home warranties are dealing with the same long waits and issues as you.

Hi Scott,

We are glad that you found the sign-up process easy. We are always here to help, and our goal is to make sure that all of our customers are happy with all of the processes that we handle. If there is anything else that we can help you with, we have agents ready and waiting to take care of your issues!

Hi Erik,

We are sorry that you didn't have a good experience using our service. We had our compliance department look at your case and we were able to determine the issues that you came across. To begin with the service provider issue, we offer the option to our customers to choose their own service providers so that they can choose someone they trust to do the work. Most customers enjoy this feature for their own peace of mind in the service provided, but I understand that you didn't enjoy this benefit. In some circumstances like the one you had, we either don't have service providers in the area or they are booked for more than a few days and we ask the customer to find a service provider to use while we will pay for their services. We do ask that you acquire a legitimate form from the service provider with the provider's information so that we can contact them in order to get details on how to pay them as well as an assessment of the situation that they are seeing in person. These are very basic standards of all home warranty companies and we need these items so that a customer does not simply write their own note saying that an item is irreparable without actually having a licensed service provider there to inspect it. As you can imagine if we allowed just a simple note from the homeowner, other people would simply write notes that all of their appliances are broken and get free replacements and be able to sell the old appliances without any third party inspection.

We did in fact replace the dishwasher with a new unit because it was truly broken and not functioning and deemed to have not been user damage that caused it. The microwave however was not covered and the reason was that it was damage caused by use rather than the appliance failing. Although a vent cover is not actually mechanical, it is a part of the microwave that can be damaged by the user and not something that will stop functioning on its own. Luckily, parts like this are generally easily replaceable by ordering it online and removing a few screws, then installing the new cover with a few screws. But because it was deemed by your repair person to be user damage, our policy does not allow us to repair it. As I'm sure you can imagine, no home warranty policy from any company will cover user damage because if they did, a homeowner that wanted to remodel a kitchen could just take a baseball bat to all of their appliances and have the company purchase all their new appliances for them. That obviously isn't a fair policy.

So we are thrilled that we were able to help you by purchasing a new dishwasher for your home. But unfortunately user damage and simple notes without contact information for a third party that has assessed the problem, are issues that will never be covered by any warranty or any company now or in the future. We hope that you enjoy the new dishwasher and if your other appliances do fail without user damage, we will be happy to help you and to repair or replace them for you. Just remember that you will need more than just a simple note and the service provider will need to list their contact information so we can get their assessment and a means in which to pay them for their service! But we will be there to take care of any more problems that may arise.

Hi Karen,

We are very glad that we were able to help you with the leak because a small leak can lead to much bigger issues in the future. Oftentimes plumbing can be a very time-consuming repair process, so I am glad they were able to fix the issue the same day. As far as the microwave repair, we offer our customers the option to have a qualified professional that they trust to make repairs and in rare circumstances our service professionals are so busy that we ask the customer to find someone from outside of our portfolio of repair specialists to take care of the issue. We are very sorry if this inconvenienced you but because we use many of the highest rated licensed professionals, they can see a build-up in demand at times. I hope that the air conditioner maintenance was quick and easy as well. In the future, you can use our handyman services to perform some of the routine maintenance required to keep your appliances and home systems running well.

Hi Tricia, we're thrilled to hear that everything was quick and easy. Thank you for your feedback!

Hi Karen,

We're glad that you've had a pleasant experience and that everyone has been helpful. And the good news is, the same reps will be there to help you if a problem arises. On top of that, if there is anything else that you need a handyman to help with, our great reps will help you find a handyman at a steep discount as part of the home warranty coverage.

Hi Jeffrey,

We're glad that we were able to help and that everything worked out in the end. We always try to make the process fast and easy and because we choose the best licensed repairmen, they can have full schedules at times and may take an extra day or two to complete the work. We also try to keep our plans affordable for everyone but oftentimes you get what you pay for and we always focus on providing quality service!

Hi Colin,

We are sorry that your claim process did not function the way that you were hoping. One of the benefits that we offer clients is the ability to contact their own service provider so that they can use someone they know and trust. Although many clients appreciate this, we realize not everyone wants to do this. In other cases, we have not established connections yet with service providers in certain areas or the service providers we use are booked for more than a few days and we are unable to use them. In these circumstances we ask the customers to find a service provider and then we pay for their services. Again, we apologize that you were forced to search for your own provider, but we hope that the service was taken care of promptly and that in the end it worked out. What we can advise you for any future claims is that in the event of another issue with any of your covered appliances or systems, you can politely insist that our agents search for a new service provider to assist you. If you explain that you don't know anyone trustworthy and don't have the ability or time to search for your own service provider, we will instruct our customer service agents to go ahead and search for someone that is out of our normal service portfolio and take care of your issues. We hope this helps in the future and hope that the service provider you used in this instance worked out well for you!

Hi Torrie,

We're sorry that one of our agents was less than pleasant with you. But we are proud that the other three did their jobs in the way that we expect them to. It is very rare that our customers cancel their contracts, so at times those cancellations take a bit longer to make it into the system. In addition, when someone does not pay, they are uncovered which can be a big risk, so our agents make sure to call and remind anyone that hasn't paid that they are running the risk of being uncovered. Apparently our system was too slow to update the cancellation and the four agents were trying to keep you protected during that time, so we apologize for the inconvenience of the calls but hope that the three pleasant agents will outweigh the one that was not.