American Home Protect Reviews

Hi Daundre,

Thank you for the review. You are absolutely correct that with your coverage, you have a wide spectrum of protection. We are thrilled that our agents were able to make the process simple and easy for you. If any issue arises, our agents always strive to make the claims process equally simple and easy for you. And don’t forget about the handyman services that are available to you, even when nothing in your home has broken down our handymen can help with other projects around the home.

Hi Lenora,

We are glad that the sign-up process went well, and sorry that you felt disappointed with the paperwork. We are happy to speak with you and talk you through anything that might be concerning you. Our agents are trained to help our customers understand everything that has to do with the contract. Our customer care team is standing by to receive your call and alleviate your concerns. They can also assist and answer any other questions you might have.

Hi Bhavith,

We are glad that our agents were able to make the process good for you. We take pride in our agents and appreciate your review that reminds us how great they are. If you have any problems, those same great agents will be ready to assist you!

Hi Adam,

Thank you for the positive review. It seems that you are in the process of a claim, and we are happy that so far everything is going well. We expect that the whole process will go well and that our agents will make it as quick and easy as possible for you. You can speak with our agents any time during the process if you have any further questions.

Hi Kathy,

Thank you for sharing your experience and telling people how quickly we were able to help. The time spent training our agents is something that we take pride in, and it is great to hear that our agents were able to take care of you and assist with the issue so rapidly. We are happy that we were able to help you, and if anything else occurs, you can rest assured that the same great agents will be here waiting to assist you!

Hi Bonnie,

We are glad to hear that everything has been good. If any issues arise, we will be here to help. And if you still don't have any issues, make sure to take advantage of the handyman services that are added in your contract to help in times when all your appliances and systems are working correctly. The handyman services can help with a variety of different jobs around the house, and help to keep things maintained as well.

Hi Abby,

Thank you for the referral. We do our best to offer the largest umbrella of coverage and added services, for the best possible price. The handyman services add even more value to the contract and allow you take advantage of our service, even when something has not broken down. Our agents will be waiting to assist you, the moment an issue arises.

Hi Stevan,

Thank you for the positive referral to your friends and family. We are happy to hear that our agents did so well in helping you sign up. Even though you have not had any issues arise that would require our help, remember that you also have handyman services available to you that can be helpful even when nothing has broken down. The handyman services allow you to get even more value out of the home warranty, and you can keep a lookout for emails with our seasonal specials like smart thermostat installation or barbecue cleaning.

Hi Marycruz,

We read your review and immediately forwarded this to the customer care team to investigate. We can see from the records that you have already spoken with one of our agents and they have adjusted the price to work with your other expenses. We hope that you are feeling satisfied with this change, and we are happy that we were able to help!

Hi Thomas,

Thank you for the review. We are happy to hear that everything worked out well with your plumbing issues. Part of being such a large company is consistently adding new technicians into our network of service providers. Certainly, when we need to use technicians out of our network it can be a bit less streamlined of a process, but we rely on our agents to get the job done as quickly as possible for our customers. Fortunately, we are always adding more technicians, and the next time an issue arises, we will have even more technicians to use in your area. We are consistently improving our network so that the process should be even faster than it was before.

Hi Isaac,

Thank you for the review. We are happy to hear that our agents were able to make your experience so easy. We take pride in the service we provide and appreciate any time that we read about how well our agents are performing.

Hi Michael,

Thank you for the review. We are thrilled that you see the benefit of our policy allowing customers to call their own technicians for the fastest possible service. We do our best to offer a contract that can make life easier on our customers during difficult times, and it is refreshing to read when someone has benefited from these policies.

Hi India,

We are happy to hear that our customer care agents were helpful. And we are guessing that you are talking about the addition of handyman services as a part of our contract. We are glad you were able to see just how valuable these handyman services can be, and how helpful it can be to have someone to call for special jobs around your home. Be on the lookout for our emails that give you access to even more handyman service specials each season.

Hi Charles,

Thank you for the positive review, we take pride in our world class service and our agents are trained thoroughly to provide it. We are happy to see that you found the process simple, and our agents were able to make it quick for you. We will be here, ready to help during your time of need and our agents will be happy to provide the same great service.

Hi Ronnie,

We are thrilled to read that our agents helped you to get a great deal. We take pride in helping our customers to get the best possible price. We will have even more great agents waiting to help as soon as you need to make a claim. And don’t forget about the handyman services that can help with different jobs around your home.

Hi Vicki,

We always try to process claims for our customers as quickly as possible, and we wish that we could have done a better job with yours. We will use this review to help our agents get better and we are confident that the next time you have a claim it will be much faster for you. Also, when we read this review and investigated for you, our records show that your check had been mailed. This is obviously something that is very important to us, and we want to make sure that your check is delivered quickly, and you are fully reimbursed. As we mentioned, our records show that the check had been sent and you may have received it before you read this response. If you have not received the check, please call our agents again, or if you prefer, you can add an edit to the comment letting us know about the check so that we can take care of you.

Hi Barbara,

We apologize that it took longer than we would expect to process the claim. Our agents do their best to find technicians in your specific area before moving on to other cities or towns that are nearby. It seems as if our agent did not understand that Columbus was so close to your area of Reynoldsburg. Our agents may not always have the greatest geographic knowledge about every town. So, to help us help you, you can absolutely mention to our agent to use a technician from the Columbus area since that area will likely have a greater saturation of technicians. In addition, you can always use your own chosen technician if you prefer, and that can save even more time. Although the claim took longer than we would hope, we are glad that you felt the technician was very nice, and thrilled that he was able to fix your issues.

Hi Kevin,

We are sorry to hear that you didn’t feel like your reimbursement was what you had hoped. The labor is included in what we pay for, so we have decided to send this case to our customer care department to investigate further and ensure that you received everything you were supposed to. We always want our customers to feel satisfied with the service and the value of the benefits, so we are going to have our team investigate and you may have someone from our team contact you for more information.

As far as the inflation is concerned, you are absolutely correct, and our management is constantly looking for ways to expand the coverage limits to account for the economic trends. As you likely already know, we are currently experiencing a time of much higher than average inflation which is hard to account for and has pushed prices higher across the board. But management takes these comments seriously and the topic of pricing/inflation will certainly be a point of discussion.

Hi Gregory,

We are happy to hear that you have had a good experience with the service so far. Our customer’s ability to simply call and have a technician come to help is certainly one of the reasons that so many people find value in our service. Our goal is to deliver peace of mind to all of our customers, and it seems as if we have met that goal for you. Thank you for the review and for recommending our service to others. The same peace of mind and world class customer care is available to anyone that uses our service, and you have likely pointed some people in a direction that will benefit them now and in the future.

Hi Bruce,

We are sorry to hear that your experience was not what you had hoped. We do our best to ensure that our technicians are providing great service and it seems as if the technician that assisted you did not fulfill that expectation. One option that you always have is to use a technician of your choosing to do the work. By taking that route, you can choose someone that you or someone you know has used in the past and provided great service. You mentioned that you went ahead and purchased a new refrigerator and that we reimbursed you for the new appliance, so hopefully you see the value of our service. We hope that your new refrigerator is working well, and we will investigate further to make sure that any technician we are sending in the future is providing the service that we expect from them. If you have another issue arise, we are confident that with the help of your feedback, you will be pleased with the service provided.

Hi Miles,

Our management team consistently reviews our coverage and pricing in order to give our customers the best coverage at the best possible price. We are thrilled that you chose our service, and happy to be able to provide you with the industry’s only 3-year home warranty that includes handyman services. We will continue to look for ways to make our service even better for our customers and continue to provide the world class customer care that you can expect.

Hi Alfred,

We do our best to find and use the top technicians to make sure that our customers receive great service throughout the entire process. We are thrilled to hear that your technician performed up to our standards and that your water line was replaced so quickly. Thank you for your feedback, and the next time that a problem arises, our agents will be ready to help.

Hi Janet,

We are sorry to read that our service was not what you had hoped. Our service is created to protect homeowners from the costs of repairing and replacing their home appliances and systems. Even though our handymen do help with maintenance around the home, the installation of gutters is generally not something that they do. However, the problem with your washing machine is most definitely something that falls under the coverage. We looked into our records and see that you never placed a claim for your washing machine, but that is something that we certainly would help with. We will do some further investigating in this case and determine if there are any ways that we can find to have our handymen help with the gutter installation. And if you need to place the claim on the washing machine, please don’t hesitate to contact our agents as the washing machine is definitely a covered item, and we would be happy to help you with that.

Hi Mary,

We read your review and we apologize that the service was not what you had hoped for. We can see that you decided to cancel, and we are sorry to see you go. Your claim has been escalated to the compliance department to listen to the call and make sure that the agent was giving you the correct information on the phone. We realize you have cancelled, so it may have no effect on you, but we are still completely committed to making sure that our agents are doing everything correctly, and this case will be investigated. You may receive a call from one of our compliance agents to hear your statement and go over the case.

Hi Celeste,

We are incredibly happy to read that you were so pleased with our service. It is also refreshing to read that you understood how choosing your own technician would save you so much time and expedite the entire process. Our agents are always working to make the process easier and faster for our customers, and we are glad that you were able to experience that. Thank you for the review and you can rest easy knowing that the same great agents will be here to help you next time!

Hi Alan,

We read your review and we know that our service is much better for our customers than your experience has been. So, we investigated the claim and determined that it needed to be escalated to our customer care team. After their own investigation, they determined that there was a miscommunication and you do deserve to be reimbursed. The customer care team has informed us that they will be calling you immediately to speak with you about the reimbursement you will receive. Hopefully, by the time you read this message, our customer care team will have already made contact with you and explained when and how your reimbursement will be sent to you.

We apologize that it took longer than it should have for you to be compensated, but we are thrilled that we were able to take care of you.