American Home Protect Reviews

Hi Rosa,

We are glad that we were able to offer a better price and service. Our company is always looking for the best ways to give more value to our customers. Thank you for your feedback!

Hi Russell,

Thank you for the great review. Our agents work hard to make sure that each customer receives great service and that we only send the top-rated technicians. It is great to hear that you have been so pleased with our agents and technicians. We are thrilled to see that our efforts are being noticed by our customers!

Hi Naomi,

We are glad to hear that all the previous claims were easy and quick, and we apologize that this claim took a bit longer than normal. We are always evaluating our technicians for their response and repair time, so we will use your review to get even better. Thank you for the feedback.

Hi Gregory,

We spend a lot of time vetting our technicians, and it’s great to hear that our efforts are worthwhile. Thank you for your review!

Hi Undray,

Thank you for your review. We do cover a lot, and are always looking for other ways to help our customers with more additions.

Hi Kevin,

Thank you for your review. Our agents work hard to ensure that our customer care is world class. The same great agents will be ready to assist when an appliance breaks down.

Hi Yvette,

Thank you for the response. We are glad to hear our agents made your process so easy.

Hi Eric,

We appreciate your feedback, and we work hard to make sure our customer service is world class. We are glad to see that you had a great experience.

Hi Juliet,

Thanks for the review, and we completely agree.

Hi Jason,

We are sorry that you are having this issue. We escalated your case to the head of customer care, and they reviewed the phone call to understand the complete situation. Plumbing is certainly one of the coverages that we provide, but as you mentioned on the call, the drainpipe for the washing machine in your home is facing the wrong way. That type of issue is due to the contractors that installed it in your home, whenever the home was built or remodeled, and that is definitely a pre-existing issue which would not be covered by a home warranty. Had it been a clogged drain or other similar issue that is just now occurring, we would have been happy to send a technician to take care of the problem. The other issue that you mentioned on the call is that you have had a leak under the house since you purchased the home. Again, this is a pre-existing issue that would have been created by contractors, and not covered by any home warranty in the industry. However, due to the possibility of mold or cracking the foundation, both of these issues may be covered by your homeowners insurance. We would highly recommend that you inquire with the company that provides you with homeowners insurance and mention that you are worried about the health hazards associated with mold and the structural integrity of a home that may possibly have the foundation cracked. As for the coverage that is provided with the home warranty, if one of your home appliances or systems like the HVAC system were to break down from normal wear and tear, we will be happy to help with the repair or replacement for you.

Hi Daundre,

Thank you for the review. You are absolutely correct that with your coverage, you have a wide spectrum of protection. We are thrilled that our agents were able to make the process simple and easy for you. If any issue arises, our agents always strive to make the claims process equally simple and easy for you. And don’t forget about the handyman services that are available to you, even when nothing in your home has broken down our handymen can help with other projects around the home.

Hi Lenora,

We are glad that the sign-up process went well, and sorry that you felt disappointed with the paperwork. We are happy to speak with you and talk you through anything that might be concerning you. Our agents are trained to help our customers understand everything that has to do with the contract. Our customer care team is standing by to receive your call and alleviate your concerns. They can also assist and answer any other questions you might have.

Hi Bhavith,

We are glad that our agents were able to make the process good for you. We take pride in our agents and appreciate your review that reminds us how great they are. If you have any problems, those same great agents will be ready to assist you!

Hi Adam,

Thank you for the positive review. It seems that you are in the process of a claim, and we are happy that so far everything is going well. We expect that the whole process will go well and that our agents will make it as quick and easy as possible for you. You can speak with our agents any time during the process if you have any further questions.

Hi Kathy,

Thank you for sharing your experience and telling people how quickly we were able to help. The time spent training our agents is something that we take pride in, and it is great to hear that our agents were able to take care of you and assist with the issue so rapidly. We are happy that we were able to help you, and if anything else occurs, you can rest assured that the same great agents will be here waiting to assist you!

Hi Worren,

Thank you for the great review. We are thrilled that we were able to help you with both of the issues that you mentioned. Our agents do their best to make the process quick and easy on our customers, and we are glad that they were able to do so for you as well.

Hi Bonnie,

We are glad to hear that everything has been good. If any issues arise, we will be here to help. And if you still don't have any issues, make sure to take advantage of the handyman services that are added in your contract to help in times when all your appliances and systems are working correctly. The handyman services can help with a variety of different jobs around the house, and help to keep things maintained as well.

Hi Abby,

Thank you for the referral. We do our best to offer the largest umbrella of coverage and added services, for the best possible price. The handyman services add even more value to the contract and allow you take advantage of our service, even when something has not broken down. Our agents will be waiting to assist you, the moment an issue arises.

Hi Stevan,

Thank you for the positive referral to your friends and family. We are happy to hear that our agents did so well in helping you sign up. Even though you have not had any issues arise that would require our help, remember that you also have handyman services available to you that can be helpful even when nothing has broken down. The handyman services allow you to get even more value out of the home warranty, and you can keep a lookout for emails with our seasonal specials like smart thermostat installation or barbecue cleaning.

Hi Marycruz,

We read your review and immediately forwarded this to the customer care team to investigate. We can see from the records that you have already spoken with one of our agents and they have adjusted the price to work with your other expenses. We hope that you are feeling satisfied with this change, and we are happy that we were able to help!

Hi Thomas,

Thank you for the review. We are happy to hear that everything worked out well with your plumbing issues. Part of being such a large company is consistently adding new technicians into our network of service providers. Certainly, when we need to use technicians out of our network it can be a bit less streamlined of a process, but we rely on our agents to get the job done as quickly as possible for our customers. Fortunately, we are always adding more technicians, and the next time an issue arises, we will have even more technicians to use in your area. We are consistently improving our network so that the process should be even faster than it was before.

Hi Isaac,

Thank you for the review. We are happy to hear that our agents were able to make your experience so easy. We take pride in the service we provide and appreciate any time that we read about how well our agents are performing.

Hi Michael,

Thank you for the review. We are thrilled that you see the benefit of our policy allowing customers to call their own technicians for the fastest possible service. We do our best to offer a contract that can make life easier on our customers during difficult times, and it is refreshing to read when someone has benefited from these policies.

Hi India,

We are happy to hear that our customer care agents were helpful. And we are guessing that you are talking about the addition of handyman services as a part of our contract. We are glad you were able to see just how valuable these handyman services can be, and how helpful it can be to have someone to call for special jobs around your home. Be on the lookout for our emails that give you access to even more handyman service specials each season.

Hi Charles,

Thank you for the positive review, we take pride in our world class service and our agents are trained thoroughly to provide it. We are happy to see that you found the process simple, and our agents were able to make it quick for you. We will be here, ready to help during your time of need and our agents will be happy to provide the same great service.

Hi Ronnie,

We are thrilled to read that our agents helped you to get a great deal. We take pride in helping our customers to get the best possible price. We will have even more great agents waiting to help as soon as you need to make a claim. And don’t forget about the handyman services that can help with different jobs around your home.

Hi Vicki,

We always try to process claims for our customers as quickly as possible, and we wish that we could have done a better job with yours. We will use this review to help our agents get better and we are confident that the next time you have a claim it will be much faster for you. Also, when we read this review and investigated for you, our records show that your check had been mailed. This is obviously something that is very important to us, and we want to make sure that your check is delivered quickly, and you are fully reimbursed. As we mentioned, our records show that the check had been sent and you may have received it before you read this response. If you have not received the check, please call our agents again, or if you prefer, you can add an edit to the comment letting us know about the check so that we can take care of you.

Hi Barbara,

We apologize that it took longer than we would expect to process the claim. Our agents do their best to find technicians in your specific area before moving on to other cities or towns that are nearby. It seems as if our agent did not understand that Columbus was so close to your area of Reynoldsburg. Our agents may not always have the greatest geographic knowledge about every town. So, to help us help you, you can absolutely mention to our agent to use a technician from the Columbus area since that area will likely have a greater saturation of technicians. In addition, you can always use your own chosen technician if you prefer, and that can save even more time. Although the claim took longer than we would hope, we are glad that you felt the technician was very nice, and thrilled that he was able to fix your issues.

Hi Kevin,

We are sorry to hear that you didn’t feel like your reimbursement was what you had hoped. The labor is included in what we pay for, so we have decided to send this case to our customer care department to investigate further and ensure that you received everything you were supposed to. We always want our customers to feel satisfied with the service and the value of the benefits, so we are going to have our team investigate and you may have someone from our team contact you for more information.

As far as the inflation is concerned, you are absolutely correct, and our management is constantly looking for ways to expand the coverage limits to account for the economic trends. As you likely already know, we are currently experiencing a time of much higher than average inflation which is hard to account for and has pushed prices higher across the board. But management takes these comments seriously and the topic of pricing/inflation will certainly be a point of discussion.

Hi Katherine,

Thank you for the positive review, it is always great to read that our customers are so happy with our service. We take pride in our customer care and do everything we can to make our agents the best in the industry. Those great agents will be ready to take your phone call when you have an issue and make your experience the best it can be.

Hi Gregory,

We are happy to hear that you have had a good experience with the service so far. Our customer’s ability to simply call and have a technician come to help is certainly one of the reasons that so many people find value in our service. Our goal is to deliver peace of mind to all of our customers, and it seems as if we have met that goal for you. Thank you for the review and for recommending our service to others. The same peace of mind and world class customer care is available to anyone that uses our service, and you have likely pointed some people in a direction that will benefit them now and in the future.

Hi Bruce,

We are sorry to hear that your experience was not what you had hoped. We do our best to ensure that our technicians are providing great service and it seems as if the technician that assisted you did not fulfill that expectation. One option that you always have is to use a technician of your choosing to do the work. By taking that route, you can choose someone that you or someone you know has used in the past and provided great service. You mentioned that you went ahead and purchased a new refrigerator and that we reimbursed you for the new appliance, so hopefully you see the value of our service. We hope that your new refrigerator is working well, and we will investigate further to make sure that any technician we are sending in the future is providing the service that we expect from them. If you have another issue arise, we are confident that with the help of your feedback, you will be pleased with the service provided.

Hi Thomas,

We love to read reviews like yours. It shows how our service is constantly saving our customers from the big financial burdens that can be incredibly detrimental to any homeowner. We know that when something big happens it can be a difficult time, with lots of questions and hassles around every corner. So, when we read that our agents made the process so easy and straightforward, we are thrilled. We also noticed that you used the freedom to choose your own technician to your benefit and were able to find someone that could come and do the work in the most expedient way possible. We hope that it was our great agents that explained how to finish the process so quickly. Thank you for your review, and we are very pleased that we were able to help you. If anything else happens, our same great agents will be there to take your call.

Hi Miles,

Our management team consistently reviews our coverage and pricing in order to give our customers the best coverage at the best possible price. We are thrilled that you chose our service, and happy to be able to provide you with the industry’s only 3-year home warranty that includes handyman services. We will continue to look for ways to make our service even better for our customers and continue to provide the world class customer care that you can expect.

Hi Alfred,

We do our best to find and use the top technicians to make sure that our customers receive great service throughout the entire process. We are thrilled to hear that your technician performed up to our standards and that your water line was replaced so quickly. Thank you for your feedback, and the next time that a problem arises, our agents will be ready to help.