Alliance Movers

I spoke with Larry Alliance Movers and told him that I needed my stuff moved from Virginia to Miami and I also wanted that my TV’s removed from the wall and that they would be remounted back at my new residence and said no problem. Today, I spoke with Nancy customer service and she said they don’t do that and with terrible customer service, extremely unprofessionally bad attitude. They just scam me just to get the job.

This company uses a salesman- Frank - to make the deal and promised that my elderly mom's stuff would be moved from PA to CA in 7-10 days. He promised that even though there were some poor reviews on company, to not worry he would “take care of us”. Justin came and packed her small household into the moving van and said the same promises7-10 days. Little did we know that mom's stuff would now go from PA to NJ to NC to a warehouse in FL where it now sits!! In the meantime my elderly mom is in an empty apt., sleeping on an air mattress without her items.

Alliance contracted with a 3rd party mover. The pickup was performed by a different smaller truck than what arrived at the destination. When the van arrived, there was a hole in the roof of the van and rain/snow had gotten onto our mattress and "soaked" it. There were 8 boxes missing. There were also 3 boxes/items that didn't belong to us, that were on the van. When contacting Alliance Movers, they fell back on the excuse that I had not purchased insurance. They took no responsibility for the van condition, lost items or numerous scratches/dent in furniture. The 3rd party mover went out of business within 1 month of our move.

This is the worst moving company. Whatever you do, do not use this company. Please read their contract and read it again. If you are quoted a price you can bet it will cost you a lot more money. If they break something, they refund the cost by weight not value that's if you can get the refund. I received two checks that bounced and took 3 months to finally get compensation that didn't come close to the value of the furniture they broke. I could go on and on about my experience but then again it's my time I am wasting. Please think long and hard before you hire these people.

As many have said, if I could give negative stars I would. They breached the contract on 5 terms, over $9000.00 in damaged goods and costs we paid to have our furniture moved into the house from the driveway or the garage. They held goods for ransom, threatened to drop the stuff in driveway, Scammed us on the price but then failed to even give us an inventory of the goods listed as being delivered. The second truck they sent (Due to them failing to send a truck that could handle the items on the original inventory) which cost us well over $8000.00 above the original estimate amounted to hostage taking of our goods.

So my mom and I we were moving from Florida to Georgia and the quote we got was $2500. They asked for a $250 deposit which was fine. When the driver got there he uploaded my items and the next thing I knew is that I was owing them $6000!!!! When I called them, they said that the inventory list they had looks nothing like what I had and that they had to charge me extra, so I refused to pay because if only they had let me know before loading my items that there was gonna be changes I will had NEVER agree to the price because it was something I could not afford.

Confirmed multiple times that my estimate included everything I needed, then on the day the moving contractors (not Alliance) explained that for overseas moves, there is a $5000 surcharge for specialized packing... Customer service initially said this was a legitimate mistake and should be resolved at some point, but subsequent agents essentially hid behind the (incorrect) contract and said that even though the sales reps lied about the cost, they did not care. Awful experience this far.

I cant tell you about the movers and timeliness and scheduling, but I can tell you that I signed their "cancel" anytime 15 page contract. But when I realized I would be downsizing and chose to go another route, I called and asked them to cancel. This took 3 tries to get my 4k back. They finally said they would "forward the cancel request" to the proper department. After they slow walked the entire process, I decided to goto my bank and request a charge back... Bad idea. They have an inclusion in the contract specifically for this case. They fight the charge-back for three months to the bitter end and took $700 for doing nothing. Be wary of companies asking for a 50% deposit. Ensure they are the actual moving company. They broker moving folks and take 30% of the proceeds. I do NOT recommend this company and suggest anyone research what they are doing before the sign. Moving is already a stressful task. Dont make it any worse for yourself.

Hidden Charges, Bad customer services and they do not go by their contract. They make you feel they are giving you the best deal until your things are in their possession, then they pile on the hidden fees. They do not provide FREE STORAGE!!!. It is a lie if they offer that. Free storage to them is when they are transporting your things. They multiply the amount of regular storage. They threaten to sell your things if you try to resolve the issues with them. Please the price they quote is not true. By the time you receive your things, you would have ended up paying double the price they gave.

I contracted this company to move us from Colorado to Missouri, paid a deposit of 1000.00 dollars. The movers showed up the day of the move and refused to load due to the amount of items compared to the company's quote. I begged him to take the weight agreed to in the contract and he refused and drove away. He said that every time he goes to residential the quote is way way below and that the company is a liar.