ADT Reviews

Unfortunately, they couldn't complete the installation. Needless to say, we were very dissatisfied. We called the company and asked if they could do anything about the extra money it was going to cost us in time from work and travel expenses to make a second trip so they could complete their work. They were rude and offered no assistance. So we returned and we were asked to sign the paperwork confirming that the job was done. We had to get back on the road so we signed and that was that. We moved recently and called to have the security system relocated. The company has refused. I asked them for their recorded copy of our agreement and was told that the second agreement (the one I was told was just to confirm the equipment was installed) superseded the original agreement I had with ADT.

The installation company still wants $300 to relocate the system, which I was told would not cost me. They talked about cancelling the contract for just under $1,000 and not have the system at all. When I asked about a copy of my contract with them, the recorded contract, they said they wouldn't send it and furthermore didn't have one. My contract was the signed (order completed paperwork I signed) contract with the installation company. I'm so mad I don't know what to do. Is there anyone out there with a class action lawsuit against these crooks? Forget burglars, we need to be more scared of security companies.

We signed a three-year contract and now they are expecting us to pay for a service they really never even provided. I am urging people to get a class action lawsuit going so we can stop these thieves from taking advantage of more people, and hopefully some criminal charges will be filed. The so-called supervisors they give you never answer their phones; some, in fact, have even been disconnected. I guess they took the money and ran with it! We have been told the only person in the whole company that can make a refund to us is Brian ** and that number has also been disconnected.

The next one we were passed on to was the regional supervisor, Terry ** in Tampa. We left a message on his voice mail and, of course, there was no return call. His number is 813-806-7000. All the clerks are trained to do is just keep you being transferred. Each time was a minimum of 42 minutes or longer, only to get no results. The money this company is making from scamming people needs to be made public on TV, magazines, and any other form to let the public beware to stay far away from them!

It is very disturbing to have a system put in your home to give you a feeling of security, and it does nothing but make you feel insecure because it never works properly. The government shuts down other companies for these types of practices, why is this organization being allowed to continue?

When the alarm went off for a couple of days, they had me disconnect the system. They had to walk me through and remove the back up battery; they could not even send anyone out when this was going on, unbelievable! They stated this would fix it so they would not keep calling me to see if there was a problem and there was no reduction in the bill for service that we did not have.

Then a sales rep comes by several weeks later and mentioned that I signed a five year agreement, which I quickly corrected him. He called his office, and they said I had a five year agreement. I know I was really suspicious of this whole exchange so I refused to give him a copy of my agreement, and asked that he provide a copy of this notorious 5 year agreement that I never signed. Of course none was produced, and I thought the matter was closed. Then in January, I received a dunning letter saying I owe the remaining balance of a five year agreement in the amount of $1,830.92. Of course, I called and was told that I must provide a copy of my agreement for them to credit off the remaining balance. I told them that they must provide a copy of the five year agreement with my signature, which of course they can't because it doesn't exist. They threaten to turn it over to collection in 15 days, but said they would send me a copy of the agreement. I can't wait to see this! I had been recommending ADT Security to the new tenants, but I now will warn them of ADT's deceptive sales tactics and service agreement.

I hope this doesn't affect my credit rating but I refuse to pay for services I'm not receiving and didn't agree to in writing. It seems to me that these companies are using the threat of poor credit score to force people to pay. This really seems like an illegal practice.

At 8:30 am on January 6, I found her on the floor of her home unable to move with the ADT companion necklace on. She was lucid and talking to me and the various police and ambulance personnel who helped to get her to the hospital. She told me and the police at the time she was trying to contact ADT by pressing the button but never got any response from ADT. My mother’s hip and ribs were broken and she was in pain for over 12 hours. Can you put a price on that? Well obviously, the hospital can. She is still at the hospital and will continue to follow up after the operation at a facility to help her walk again. Psychological damage for an 81-year-old woman with Parkinson’s Disease is incalculable.

Now that we no longer have our business, I will never use ADT again or recommend it ever again. They are a bunch of scam artists that want to collect money for nothing. We had to close our business after the lease was up because my husband had a heart attack and underwent a triple bypass. I have fibromyalgia and can no longer manage a store, so we are now trying to work from home. We followed all the rules and receiving these collection letters from Barry Serota & Associates (law firm for ADT) caused us a lot of stress that we do not need at this time. In this economy, to have a company with such malice out there is not right. That is why I am letting everyone that I know not to trust ADT.

She said everything would be cancelled. A week later the check I wrote was cashed and it took my checking account negative. I called them back and complained. The lady said that they could reverse any transactions, but I would have to wait 20 days for a check to be sent in the mail. What I believe happened was, the salesman who came to our home told the company different so he could get the sale. I can't believe this company that is supposed to be honest and help protect our families would do something like this.

I need to tell you about the discussion I had with several of your company's agents. On October 16th I received a coupon in the mail offering... FREE HOME SECURITY SYSTEM at no cost to you for parts and activation with only a $99 installation fee and the purchase of alarm monitoring services... worth $850.00? So I called the number, spoke with a gentleman who went through the installation process with me, including what the tech would do with the Brinks equipment that I already have in my home. Then I asked about the monthly monitoring fee and he told me, with tax, $38.00. I said that was $11.00 a month more than what I am already paying. I said, "Thank You but I can't afford it because I am on a fixed income of only my Social Security."

The following day, October 17th, a young lady named Kendra left two messages on my answering machine. I called back and spoke with a gentleman named Travis; he went through pretty much the same discussion about installation and the monthly fee and I told him that I couldn't afford it. So, he handed me over to his Manager, Chris who told me that they would only charge me an installation fee of $89.00 because I am an AARP member, and they would refund that amount to me, plus send me a $100.00 VISA Gift Card. Well, it sounded so wonderful BUT... I still didn't think I can manage the extra $11.00 a month and I don't want to have to chose between my food, medication and security. SO.... he handed me over to the Supervisor, Loretta **. She told me that not only would they refund the $89.00 installation fee, she would give me a $100.00 gas card, a $100.00 VISA gift card AND send me a check in the amount of $300.00 to help me pay the $38.00 monthly monitoring charge for the year.

Well, this was too good to be true! Ah, yes, that it was. After I agreed to switch from my present security provider and go with ADT, Ms. ** said: "...and you must be sure to cancel your security service before our tech comes to your house." I said that, "I would cancel my service right in front of your tech while he was standing here." She said that would not be good enough; that I must cancel even before the tech come here. I told her that my house was broken into several years ago and that if I canceled my security service I would not be able to go to sleep; I would be afraid to get into a shower; I would be afraid to leave the house!!! None of that was reasonable to Ms. **. I asked ...what if when the tech checked my equipment, he found it was not compatible with what ADT requires? She said they would then put sensors at the doors and the only things that would be unsecure would be the windows. Of course, there would be NO security. WHAT???

Yep, like I said, too good to be true. It started to sound like that old bait & switch? Because then I would have to pay for all the equipment and the installation. SHAME ON YOU!!! I am 70 years old, live on a fixed income and I am NOT a stupid old lady!!! If I told Brinks to disconnect/discontinue my security service and your tech dis-assembled it, I would have to crawl on hands and knees to beg Brinks to re-connect my service. What nerve you have!

I added the maintenance service to my contract (at an additional cost of course). I asked for a tech to come out to repair the detector as well as replace my keypad. My first appointment was scheduled from 8 a.m. - noon. I had to take off work for that visit. No one showed. I received a 2 p.m. call stating that the tech was unable to come and I would have to reschedule the appointment. So, I rescheduled for an evening appointment. Again, no one showed and I received another 2 p.m. call stating that the tech had an emergency. I called to complain and was told that a tech would come out the following week from 5 - 8 p.m. Today, I received a call stating that the tech could not come out as scheduled and was given the option of choosing an evening appointment next week. I voiced my displeasure in the quality of service I have received and hung up. I have had enough.

They said it would be $150 to end my contract early, or they could offer me a lower rate of $34.99/month (I have been paying $50/month.)

I checked my bank account today and noticed the old rate was still being taken out. I called and the man told me that the department that approves such things said the lowest they could go is $39.99.

1) Don't promise me a price, THEN check to see if you can offer it to me.

2) Why didn't you change the amount being deducted from my account to $39.99 then?

I asked him to please set my rate at $39.99 and that I should be reimbursed for the money that I paid over that amount since June.

I was asked to call back in a few business days to check on the progress of that happening.

I am out $45 dollars at worst, and $30 dollars at best. I've lost my trust in the company.

In July of 2007, I contacted Mark Taylor, a business salesperson for ADT about transferring the service to our home which had recently been broken into. He said if we left it in the businesses name we could carry out the remainder of the contract at the house without renewing the contract. We did however have to spend $600 to install the hardware into our house. He finally came out to sign us up on August 16th, 2007.

Mark gave us a rider that said that we could cancel the agreement anytime after the 3 years is up. After writing a check for Mark in August 16th, 2007, we waited until the end of September to have the service installed. By early September, we had a collector from Sko, Brenner, American out of New York calling us. Once he found out that they still hadnt installed the service and hadnt cashed my check, he took care of the account. However, it still took some time for ADT to come out and install it. Then once they installed it they had to come back a week later because it wasnt working properly.

In January of 2008 I took a job in MI and we moved out of state, selling our house in May of 2008. We maintained the service while the house was empty. The new owners, however, have not activated the service to our knowledge. Once we moved up here ADTs collections department called about once a month. Each time I gave them the new billing address to send the bill to. They finally update our address so we received bills in June of 2008.

We sold the business, which actually dissolved because it was taken over by a company with a different name, and the house and no longer have a place to have the service and would like to terminate our contract. ADT wants the remaining $1500 it says we owe as a cancelation fee.

We would like to terminate our contract. We currently have a collector calling from Sko, Brenner, American for the cancelation fee and cannont pay it.

The team installed the original overloaded quote and not what we had agreed with the salesman . We contacted ADT and let them know that they need it to remove the part of the installation that we thought was not agreed on. ADT have refused to do so, even though I have in writing the salesman agreeing that the reduced scope and that the installation should have been reduced as he had suggested. ADT has refused to address this issue. We have contacted and have spoken to their consumer dept. ADT's position has been for us to pay in full the installation. that we have to actually show a quote with the reduction of scope signed by the salesman. We do not have this paper since all negotiations were done over the phone. What are my resources? how do I settled this issue with ADT? I feel they performed a bait and switch. economic hardship since I do not have the $2666 . they are asking for. and other issues related fo not paying the bill.

Now they say I have signed a 2 yr agreement, which I was unaware of. Is there a class action lawsuit currently in the works? Thank you. They are attempting to bill me for 75% of a 2 year contract, minus 3 months, or $358.15.

They have messed up the accounts so bad by setting one up in my wife's name, one in mine and applying the payments to the wrong accounts that I told them to cancel service after August 31, 08. Now they say I have signed a 2 yr agreement, which I was unaware of. Is there a class action lawsuit currently in the works? Thank you.

They are attempting to bill me for 75% of a 2 year contract, minus 3 months, or $358.15.

It's now September 2008. Because we have moved. I had some friends there at the house to wait for ADT. They will testify to this. All ADT said that they could do is go back to June of 08 to reimburse us. This was a manager Mrs Herndon that I spoke with. Thank you

When they pulled the Box from the wall, they damaged the wall and some of the celling.

This again worked for about 6 months and then stopped working, I tried all my efforts but could not get it started. This time again we called them, they told that the DVR is bad and took it for repair, after which they dis-appeared. not sure if they still have it or they resold it else where, when we call they keep transferring us to different depts and we cannot get thru for a good answer. Its been six months now and we still don't have the DVR they took for repair nor do we have any status. I am disgusted with their service.

1. ADT systems are priced outrageously high. You can get good survellance system from costco etc. Also, ADT systems are made differently so you have to replace anything you want to only thru them for high prices. 2. ADT charges outrageously high prices for sending techs out. These techs are also not trained properly, you will know more than them. 3. If you call for a trouble, you spend a lot of time on the phone with CS with no goood answer.

We did not have any recording when there was a robbery. Lots of time wasted with customer service who never calls back even if you tell that you will be making consumer compplaints. They just don't care. The $9000.00 we spent for the system and tech time was all of a waste since it worked only 40% of the time.

Loss of time.

Still, I haven't heard from anyone. I am paying for a service that is not working properly and have not been able to contact anyone to help me resolve this issue. My next action after this will be to send everyone I know an email regarding this poor customer service. Perhaps, if enough people boycott this company maybe they will be forced to improve their customer service.

I just called ADT and spoke with a Charles. A new technician comes out each time something needs to be done. He said he would call me back today, but as far as I'm concerned, this situation should never have happened. It should have been installed and activated correctly without breaking anything in my household with one technician visit. I also found out that they are not with the BBB and the rating they have with them is unsatisfactory. What do I do now!!!!!!!!!!

Our computer doesn't work.

My complaint is with Customer Service, which is almost non existant. When I called the toll free number I have for ADT I got the National Monitoring Center. They explained that my problem is with the local sub-contractor office in Pasadena. Apparently National and Local Pasadena don't get along very well because each says the problem I'm experiencing is with the other.

The Manager I talked to at National said I needed to talk to the local office, and if I'm unhappy with ADT and want to cancel, then I need to talk to yet another department. In other words, he was not at all helpful. I called the local vendor three times. Their solution to customer service is simply to not answer the phone or return calls.

The bottom line is that I paid for a system that doesn't work, I'm paying for monitoring that doesn't work, and I can't get anyone at ADT to take responsibility to get it fixed.

I called Mr.B on 08/18/08 @1:58 he said we would get signs to us by Thur or Fri. I called Mr. B on 08/22/08 @4:35 left message he never called me back. I called Mr B on 08/26/08 @ 2:31 no return call and it is TWO weeks today since we had system installed and still NO SIGNS I could have gone with another security company that would have been more reliable. Those signs are to be placed in ones yard to show you have a system.

We don't want to have to go to out local TV station and I will write a letter to the BBB they accepted my check and cashed it but we have not gotten what we were promised and we are very, very upset about it!!! this is why people are going out of business because you cannot depend on them to follow through. We will not renew our contract and will not recommend ADT to anyone but we certainly expect to get our two ADT signs that we paid for!!!!

Aggravation because ADT did not do what they promised!!!! Did not follow through as we did when we gave them our check in good faith and expected the same from what we thought was a reliable company!! Now they are avoiding our calls!!

Then ADT called and said they could pull a license form City hall for the system as my store addressed wasn't on their books. Over a year ago I asked them to cancel the service. Very long story short, after approx 15 phone unreturned calls to them and a year later they had a lawyer call and string arm me threatening courts, credit rating etc unless I paid a $1,000 bill for a system that never worked.

I gave in and paid. Not once did anyone from ADT EVER return my calls. Not once did they send anyone out. Spent over $1,000 on a system that never worked.

Fortunately I did not have a multi year contract, so I was able to cancel without a major financial penalty.

but the problem I'm having with the situation is that it is now 2008 and you waited over 7 years and now you're asking me for some money and a month ago got mail from ADT wanting me to get ADT again and I know this isn't right no letter no nothing and now 2008 requesting money and I'm not forsure if that is even what I owe them I also ask this man from SOS not to call me again at work and wanted me to send him something stating where. I guess I will need to call Cumo's office to see if they can do this why now ? I want to know what my choices are with this situation and another thing I thought they couldnt bother with you after 7 or 8 years it should be written off

Only thing I was told they could work something out with me or they will handle it there way

7 months later, new tenants who bought the house 4 months ago inform me that the system is still under my name and that I need to call in to cancel it. I was surprised, I called and I have spoken to 5 different representatives.. the last was a manager that informed me, this is a business we can't waive the $450 termination fee since u signed the contract. I was so inflamed and mad. Finally I got a hold of the contract from the real estate agent and sure enough, nothing was stated on the front portion, but all the fine print filling up a full page about a 2 year contract and how there would be this $450 termination fee if I cancel within the first year. I'm so SHOCKED at this situation.

The new tenants don't even want service from them and I'm sure every person that reads this or I tell will never ever deal with such a horrible company. Also, the contract says that they are suppose to send me a bill quarterly and not auto charge my credit card. They have been charging my credit card quarterly apparently, which I never saw when I look over my statements. which I have yet to see. the recent charge. To top it all off, they first told me that the person had inputted my contract wrong and placed me as a 5 year contract. I cannot believe anyone would sign up for a 5 year contract with these people!

What a backward company to have such a lack of customer service that they turned my daughter over to a collection agency who started calling for a cancellation fee on 7/30 when her other service only ended on 7/25 and they have an appointment to set up new service immediately but THEY could not come to our home until 8/5! WE WILL NEVER USE ADT WHEN THIS CONTRACT IS UP AND ARE CONSIDERING PAYING THE CANCELLATION FEE JUST TO AVOID PAYING ONE PENNY MORE THAN WE HAVE TO!

Mentally - this is exhausting to deal with on top of everyday life!

At approx. 3 p.m. no one had shown up or called so I called ADT and was told the tech would still be at my home to program another remote for me but he's taking care of another customer who as it turned out had a later appointment than I did. He never made it & I never received a call that he wouldn't be here. It is now almost 1 p.m. 7/21/08 and no one has called or come out. I called ADT earlier and left my phone no. for a call back but have still heard nothing.

No physical damage but an entire day lost waiting and how do you put a $ amount on the stress this has caused?

On June 2, 2008, I contacted ADT about upgrading my current system, in an attempt to have better protection in the future. On June 4, 2008, Azieb A., an ADT Residential Sales Rep arrived at my home and began showing me products to upgrade my current system inclusive of additional motion detectors. It was at this point that I asked Ms. A. if she wouldn't mind checking my current motion detectors and she immediately replied "Yes I'll check them but I can see they're working because I see the lights are on and activated." I asked her to check them anyway, which she did and discovered -- to her amazement and mine-- that they were not activated for some reason. She advised me to call ADT and speak to a customer service representative about sending a repairman. That same day (June 2) I called back to ADT made an appointment for a service person and agreed to pay the $25 service charge for the visit.

On June 4, 2008, Gonzalo C. came to my home to check the motion detectors. Upon entering he noticed that the sensor lights were on and that the devices indicated they were activated. His response was "They should be working due to the lights being on, but let me check it out."However, after investigating, Mr. C. discovered that the sensors had never worked because they had never been installed properly. Per his words, "They were tempered (open) and if they were properly installed they would be closed. One wire was misplaced which gave them power but would never sound an alarm because they were in backwards." Mr. C. knew nothing of my burglary at the time. I informed him of it after he told me what was wrong with the system.

After Mr. C. left, I called ADT and spoke to Ms. Keahna A. who advised me how to proceed with my claim and sent me a letter outlining our conversation and the claims/liability department address. I had this system installed in 2001--7 years ago-- only to find out it has NEVER been fully operative despite the substantial sum I paid for installation and the fees I've paid since then. During the past several years I have frequently, although irregularly, had the need to be out of town for business or pleasure. Each time I departed, I always knew there was the distinct possibly that my home could be invaded but felt assured that I had the best protection available because of the ADT system I had purchased and been paying to have operating. I now realize that my confidence was misplaced because my alarm was never fully engaged.

While I understand that ADT is not an insurance company (per your customer service rep), it does hold itself out as providing a service that I relied on to my detriment because I erroneously paid for the improper installation and monthly service of a system for the past 7 years that did not provide the promised service or protection. The Police believe that the ADT alarm was triggered upon the EXIT of the burglar(s) from the front door of my home. Most of the valuables taken by the burglars had to be searched for in the room of the house that is farthest from where they entered. Clearly, they would not have had time to ransack several rooms and ultimately find their way to most of my valuables --located in that furthest room -- if the alarm had triggered sooner, something that would have occurred if the motion detectors had been installed properly.

As I am sure you foresee when you make assurances to people about the "deterrent effect" of alarm systems when you are selling them, a burglary is an invasion of your privacy and creates severe emotional distress and yields the loss of personal assets that have substantial financial value. You sell your systems and services on the premise that ADT provides a high level of protection that homeowners otherwise would not have. But I did not get that high level of protection--there was no "invisible blanket around the things that value most" to me (quoted from your website). Indeed, the burglar(s) had full reign of my home until they were finally ready to depart through the front door of my house, finally sending a signal to ADT.

So here is where we are left: a. [ADT] employee, the expert in installation, determined that my system was improperly installed in 2001, and the Police have determined that the burglar(s) entered through the cut and broken kitchen window and likely exited through the front door (which is where ADT says the alarm was triggered). I paid ADT to install a system, specifically paying extra for motion detectors, and paid fees for the past 7 years only to discover when it mattered most that the system failed due to ADT's fault. I have suffered the loss of over $75,000.00 in jewelry, a few pieces of which are unique and will be difficult to replace. Others are family heirlooms that cannot be replaced.

I have suffered grievous emotional distress since this incident due to the personal violation, loss and emotional turmoil, compounded by the trauma of discovering that my security system has never been fully operative for the 7 years I have been paying for it.

I have consulted an attorney who advised that I am entitled to compensation from ADT for all of this, and in a sum beyond the insurance deductible covered by your Theft Protection Guarantee, and the reimbursement of my installation and monthly fees. Every day that this goes on unresolved adds stress and anguish in my life, so I would prefer to resolve this matter promptly and without initiating formal legal proceedings against ADT. Accordingly, I look forward to receiving your immediate response and cooperation.

Today, July 18, I received a letter from Mr. S. of Sedgwick CMS, the insurance company for ADT, that basically stated they held no liability in this matter due to a clause in the ADT contract given to all customers. This clause only made them liable for up to $250 - which is what they offered me. I read my contract prior to writing the letter to ADT and understood that in normal procedures, ADT could not be held responsible for any robberies or stolen property and that you should contact your insurance company. However, this is a totally different case because the system was NEVER installed properly and I PAID them for 7 years. Basically paying for a faulty system for 7 years! Also, had the motion detectors been working, the thief would not have had ALL the time in the world to find what they were looking for.

Lastly, it is an invasion of privacy, terrifying and insulting that a company that says they provide a "Barrier of Protection" (which is on their website) doesn't have to provide what they claim and what I've paid for, for 7 years. When I thought that the alarm was working properly I went along doing business as if I had just been robbed... Fixing the window, filing the police report, filing a claim with my insurance carrier etc. I had no intention of contacting ADT other than to upgrade my system-and pay the additional costs. It was upon the revelation that it wasn't installed properly by their employee that I realized that some of this incident could have minimized. Yes, the burglar would have still entered my property but the alarm would have sounded sooner, signaling to them that the police could be on their way. Since that didn't happen, they had free reign in my home (which is a frightening thought) and didn't activate the alarm until they opened the front door to leave. (Again, this is in the ADT report)

I am a person who is constantly traveling (I can't tell you how many times I've traveled believing that my alarm was working... S. Africa, Italy, Paris, Greece etc.) and since May 2nd - I haven't been anywhere because I'm a little afraid to leave my home overnight. So outside of the monetary items that were stolen (approx. 100k), the money that I paid for 7 years to ADT for a system that wasn't installed properly and ultimately failed when needed, I am now suffering from the outrageous chain of events that have happened to me...from the burglary, police departments, time consumed and now the audacity of ADT/Sedgwick CMS claiming that they hold no responsibility. Totally Unbelieveable To Me! Thanks for your time and cooperation. I look forward to hearing from you soon.

I never received anything else from them, then on July 14, 2008 I receive a notice from the collection agency stating that I owe ADT $2,017.22. I called and all Ben could tell me is that was what ADT says so that is what I owe, but that he would try to look into it, and that 9 out of 10 business owners are wrong (direct quote). I don't know why no one from ADT ever contacted me.

If this has already been sent to a collection agency then my credit will have a negative mark on it which could affect my interest rates on loans I have through the business. During these difficult times I am just trying to keep my employees on the payroll, let alone pay for some fraudulent, mis-managed debt that I do not owe. I wonder how many others are out there like me.

This amount is excessive as I work only part-time as a college adjunct. I understand a nominal charge for this minor job, but $125 is absurd.

Guess what all the messages were in tack. They dismissed my findings for their own. Now every employee with a non-existing title claims at ADT claims there is nothing to do but to purchase a new panel = $250 replacement (orig. $299). And, the order of the day is no return calls should be expected. My complaint is what happens when the next panel fires. Do I keep buying panels until my contract wears off.

$250 Manatory or $500 payout of a two year contract.

3 yrs at roughly 30$/mo plus approx 700$ install.

The amount of money involved is small. The maddening part of this equation is not. I wonder what laws have been skirted enabling ADT to do this. Shame on ADT.

I decided to cancel the service and then things got ugliest, they would not allow me to do an immediate cancellation so they could bill me for another month.

On June 2nd I cancelled. I got a better offer by another alarm system company. I called ADT that day and cancelled. They also said that I needed to contact them by mail, verifying the cancellation. I did that. A few days later the money in my account was taken out. I called Carlos and asked him what was going on and he said that he didn't know. He also claimed that he wrote void on the check. When I called the bank I found out he was lying. He never wrote void on the check.

I have called Moore Alarms time and time again but my calls have been useless. They have an answering service that answers their calls. Moore Alarms has never returned any of the 15 plus messages I have left them. I also went out personally to two of Moore Alarms locations. The first location I went to, nobody was there. The second location I went to doesn't even exist. Moore Alarms has cost me more than $174. I had 7 charges pending in my account. When the $174 was taken out, my funds were in the negative. Each of those pending charges went through and on top of that, each was given a service charge. My account is negative $375.

Sercurity companies are the worst, where my system never worked correctly from day one. I recieved 3 months free service to get me to keep the service and upgrade to a cellular connetion, which also cost more per month.

right now we can't afford any extras being I am not emplyed and husbands income dropped over 1/2 what he was making. they will not cancel our contract like the rep said they would.

excessive customer service calls made to Defender Security automated telephone system because a live person is not available to take customer calls in the middle of the day, 2:00 p.m. on a Thursday. Excessive bank penalty fee's due to negative balance as a result of them illegally processing the installation fee for the security system twice in the same montn. Who do you know that installs two (2) residential alarm systems in one (1) month? NOBODY thats who. I WANT MY MONEY BACK. AND I WANT TO ENSURE THAT THAT COMPANY IS PROHIBITED FROM EVERY ILLEGALLY ACCESSING MY PERSON BACK ACCOUNT EVER!

My home was broken into, contents stolen, and a pending contract that ADT refuse to cancel without any cost to me as the customer.

The following day I received a call from Patrick Schalkofski, he insisted I keep the system if he waived all the Tellular fees and refunded my initial monitoring fees. He also stated that I wouldn't start paying until May 1, 2008. I have this all in a fax he sent to me the day of our conversation. More than a couple weeks passed, and I hadn't received my check, so I called Patrick, left a message and waited for a return call.I also needed help installing my system completely. I had tried calling the tech that came to install it with no return call. After a couple days, I tried again, no answer, no return call. Just recently I tried various times to get a hold of Patrick, and I explained the situation to the receptionist, Valerie. She indicated that I should talk to Vanessa, the office manager. She tried repeatedly in the following weeks to have Vanessa answer the phone, and I left countless messages with no return phonecall.

The point where I understood that there was something really wrong was when I picked up a letter at the post office from Absolute Security indicating that the cancellation process had been finished and that I owed $1539.65 for the unused portion of my 3 year contract. They were also threatning legal action if I didn't pay. I am really upset and feel I was taken advantage of, and that the lack of communication with me is suspicious. I was willing to keep the system, but these were not the circumstances. I have paperwork indicating my conversation with Patrick, and call records of how many times I tried to contact the company.

I lost $30 to the county for installing the system. $66 for monitoring fees deducted from my bank account, and now a bill for around $1500, which I do not feel I owe. All I want is for them to remove the system and return the fees I paid.

Now they said they mailed out a check, but in a lesser amount more than a month ago from my call on 5/14/08. I asked to speak with a manager, but they said there wasn't one available. So I asked the rep to have the manager call me on my cell phone, but I haven't received any return call. Now I'm waiting not only for the refund, but to clear up the amount that needs to be refunded to me.

The aditional charge of 107.17. interest charge on my card Time spend calling to resolve this issue

Then I called ADT to see why they hadn't responsed, the option said press 0 if you alarm is going off, so I did, and after a few minute wait, an operater came on. I asked why no one had responded, and they said that our alarm had been turned off before it was dispatched. I told them it had been on for over 5 minutes, but they kept referring to it as an aborted alarm. I asked them why no one had responsed before it was aborted, and they said they were having unusually high call volume that evening, so it hadn't been dispatched before we shut it off.

This is not the first time we have had the alarm go off with no response from ADT, but this was the worst because of the length of time the alarm was on. I would be interested in knowing if other people have had a similiar experience with ADT or other major security services.

Even though I was not actually robbed by a burgular, and for that I am thankful, I feel that I have been robbed by ADT because they faithful collect the fee every month, but they do not respond to security alarms in a timely way.

In December of 2007, I received a service interruption and balance of $222.42. I contacted the Vegas office and was told to fax a letter describing the incident and request for cancel, which I did on 12/17, 2007. On 1/5/08 I received a billing for a balance of $230.19 and I called the Vegas office again on 1/15/08. They show a letter received and denied, but nothing sent to me about this. They agreed to contact the local office to waive what they said was a $1200 cancellation fee.

Today, May 10, 2008, I have received a letter from Law Offices of Barry Serota stating that I have five days to pay $208.09 or legal action would be taken. I will not pay this amount and if necessary, I will file against them for the harassment.

This has caused severe stress and sickness due to the loss of my business and ADT constantly sending bills and not handling the issues when I call them. It is as if they are not even listening to my problem, but just answering the phone so they can get some sort of credit. I cannot pay this, as it is not due them...what did they monitor??? There wasn't even a system in place, as the whole building was burnt to the ground.

I am economically being withdrawn by paying for no service and I am getting upset because I sent them a letter from my commander stating that I will be deploying soon, his orders will be coming in 3-4 months.

Hundreds of dollars wasted, stress.

This has put a hardship on my husband. He is on disability and the stress to us has caused sickness

In a classic bait and switch, Joseph Morte signed us up on a 2 year contract with a $500 early termination fee. We discovered all of this quite by accident when we called ADT to freeze our account a couple months later. We have been fignting with ADT for almost 6 months now and the company is completely unwilling to alter our contract so it reflects what we were told we were purchasing. Everyone at ADT acts powerless. One cusomer servive rep explained that ADT was in the business of making money and therefore would not change the contract. We filed a complaint with the BBB and ADT contacted us saying they had a resolution, they ended up telling us there was nothing they could do, wow, some resolution. Google ADT lied, we are not alone.

We have lost all financial flexibility. We are stuck paying ADT $30 a month for the next 2 years. The alternative is to cancel the contract and pay a $500 termination fee which makes little sense.

To my dismay that evening i had a negetavie balance on my account because they took out the money immediately. I called that night and the next morning and was assured that the money would be credited to my checking account immediately. I received a call from the manager stating it will take 72 hours for the refund and they could not cover my overdraft fees.

I am not even a customer yet and they this to me. It didn't take them 72 hours top take my money and now i have to wait all these days to get it back.

After numerous calls (and I mean numerous), and sending copies of my original contract, I was told to contact the branch that initially did the installation because they had mistakenly giving us a NEW contract on top of the one we already had. I contacted the local branch and was told and I quote WE NEVER DO TRANSFERS, ONCE YOU ARE OUR CUSTORMER YOU ARE OUR CUSTOMER FOR LIFE. Hence, since we had signed paperwork, which we were told was for a transfer but turned out to be a new contract, we are still being charged the cancellation fee. From my conversations to the many people I spoke to at ADT, I came to the conclussion that they can tell you whatever they want over the phone and not honor their word. They are very dicieving with their business practicess.

Damaged credit report

I contacted the BBB,but ADT is unwilling to work with me.They just took advantage of me as an elderly person.

Even after pleading and complaining of not being notified of the renewal, ADT is holding me liable for 75% of the charges for the remainder of the year's contract. Essentially, I will end up paying more than $200.00 for service they will not be providing. I THINK THESE AUTOMATIC RENEWALS WITHOUT THE COMPANY NOTIFYING THE CUSTOMERS IS UNFAIR AND UNETHICAL! IT SHOULD BE CONSIDERED UNLAWFUL.

I contacted the company after 18 months to add a delay to my back door. At first, I was told there would be a high charge for someone just to come out and look at it. Then I was told they couldn't come out as far as my house, but yet they came to install.

I knew I wanted to cancel, so I waited for the 2-year contract to be up and gave my required 30-day notice. They canceled my account prematurely and charged me the $200 cancellation fee PLUS a previous month that they debited my account. After received no less than 3 more bills for odd amounts and speaking to at least 7 different people, they finally got the final bill correct.

We paid the pro-rated amount, but they turned us over to a collection agency anyway.

I have called Cory Zemaitis (708 548-9818) and his boss Jim Lezza (630 205-2178) several times, with no response. I am paying for something that I have not received. I am asking for a new, boxed DVR.

The wood to the side frame of the door is split and chipped. The plate over the hole for the deadbolt lock won't stay in place; therefore, there is nothing to slide the deadbolt lock through. Yet the sensor is in that hole. I can't lock my home except the lock on the door knob. Anyone can enter my home.

Today, I asked that they refund my money which was met by a 1/2 hour of: Let me connect you to.... All I want is my money back so I can get a reputable company to install a security system for me. Needless-to-say, I am extremely dissatisfied with their company, customer service and product.

I have been unable to get a refund of $917.00.

$1500 initial install and $45 per month of monitoring all wasted as the system never worked.

After reading the ADT complaints on line, it seems to be a scam that TYCOs ADT practices over and over, all over the US. I asked a business acquaintance who monitors security systems in another state about their reputation, and he said they are bad news. Most of his present customers were past customers of ADT. He said transient people do the installations for the larger ADT franchisees and are suspect in more ways than one. Many systems are unreliable due to the unqualified technicians installing them. Because of their contracts, it does not matter. ADT is Insincere and Not Secure.

Well a couple of months went by, and it was the end of August when I received a phone call (she left a message) from Marie Small in the Syracuse, NY office of ADT (original contact/sales person). This was the Friday before Labor Day, and she now knew that I had contacted the BBB. I was not home and did not get the message until Labor Day when I returned home. Again I called Ms. Small - had to leave a message, did not hear from her. It was now October - nothing from ADT. In November I decided to take advantage of their 6- month money back guarantee if not satisfied with their service as the six month mark was October 26th, 2007.

ADT is saying that I haven't given them an opportunity to correct the situation, and therefore the 6 month money back guarantee doesn't apply. The BBB wasn't able to help me. I went to the NYS Dept of State - Division of Licensing Services as suggested by the BBB; they haven't been able to help me. I have been told that because ADT has a contract signed by me, and that I didn't give them the opportunity to correct the problem - they are refusing to refund my money - over $2,000. I ask you - how many months should a consumer have to wait before a security company returns a call for service? I can't afford to hire an attorney for this; who else do I go to for help? I don't want to depend upon ADT in an emergency given their response time in this situation.

Ms Small also told me she would send me a capital improvement form to fill out to recoup the sales tax. After several calls to her, I finally got that form after two months. THEN - I did not get the credit back to my American Express card until I contacted AMEX myself - explained the situation to them, and THEY recouped the sales tax for me! I told them to not allow any more charges to my account from ADT Security. To this date, I have not paid any monitoring fees as I want my money back. There is so much more I could tell you - I have a file that is approximately two inches thick! I am so frustrated and upset with this company - I do NOT WANT TO DO BUSINESS WITH A COMPANY LIKE THIS!

I tried to cancel the contract - I even told the corporate contact - Bonnie Gurney, that they could send me a bill for 75% of the monitoring time (fees) left as stated in the contract. She refused to do that. The contract also states that they can come in and remove their equipment and that is fine with me - but I told them they would have to pay for a contractor to repair any damage, etc. inside my home and that I don't want any live wiring left.

Potential consequences: break-in and loss of $100K worth of equipment. $35/month for nearly 3 months for an alarm system that does not work.

I have to pay the remainder of the contract.

In July 2007, I lost my job and was forced to sell my home. When I attempted to terminate service I was told that I would have to fulfill the balance of my contract and was rudely provided another copy of the contract demanding payment. The second option, taking the monitoring equipment was not an option as it had been installed and wires run through the walls of the house which were irretrievable. ADT's response was too bad, sorry about that. Like many ADT customers I'm now hounded for payment of the remainder of the contract despite the fact that I could not take it with me as promised or that my contract could be terminated upon relocation.

I was able to stop payment to ADT because it had not been processed, but the person said that if it has been processed I could call again. I ordered the credit insurance at $11.95 per month from Visa.

I don't feel safe, my system is not working, I can't be home for a 5-hour block for them to fix it between 8-5. Their contract actually says I can't sue them. Don't they understand this strategy will cost them many thousands of dollars in sales as I will now tell everyone I know not to use them? I will also actively campaign online against them. I'm changing to a local company that is cheaper, reliable, can fix my system after 5 or on weekends, and will let me out of their contract whenever I want. If any attorney thinks I have a chance at suing ADT, please email me.

What's the big deal? The big deal is that when my home was burglarized, neither the ADT monitoring center nor the police were notified. The robbery, which happened at about noon on Thursday, August 23rd, went undetected while I was out of town. My dog's vet called to tell me that my dog was in their custody. This is how I found out my home had been burglarized!

Paying for service that doesn't work; no ability to cancel service.

I recently got a quote for a house that already has a system in it. The system worked completely fine, and when they came out to check it they said they changed the way they treated Zones, and that every window in the house would have to have a separate Zone and could not be treated as a group of windows in the same Zone, even though they were all in the same area of the house. For the kitchen, for example, they wanted $650 to treat each window separately. Prior to that they had treated the whole kitchen as a single Zone. They are not real smart people because they are not thinking about winning the service contract, only the quick buck for the installation.

First house took over a year for the system to get completely installed since they way underestimated the job and only installed part of the system. No discount for the service was offered during the time the system was incomplete; we still had to pay for all the months we only had a partial system. The second time when they told me I had to pay $600 more to revise a system that was completely working, I refused their service. Economic damage in this case is to ADT because they lost a customer.

This was a good wake up call for me. I learned that if this had been a real emergency then this service would not have helped me. I informed them that I wanted to cancel my service because of this. ADT said that I cannot cancel my service because I have a contract. If they don't hold up to their side and supply a service, then I should not have to hold up to my side. I want this canceled and my contract canceled.

As a result of trying to coordinate meetings with the vendors, I have taken numerous hours off from work. The stress that they have caused has been unbearable and their attitude of indifference has been un acceptable. They truly did not care when I called to cancel my contract and once again took it with indifference. They are too big and do not realize their responsiblities to the consumers who use them. The result of all this is that I am now faced with either having to give up my telephone or my alarm with ADT. Unfortunately, I was planning a vacation and am now faced with the stress of possibly have to cancel it until I can get an alarm company that can be compatible with Comcast and is responsive to their customers. One last thing, I have come to hate the song We Wish You a Merry Christmas after listening it for approximately 2hrs while I switched from dept to dept at ADT and the song looped while I was on hold with each one.

Our patients are scared by the noise of the alarm system. You can imagine what that sound does to dogs and cats. If frustrates their owners, and it causes the staff to run crazily about to turn the alarm system off. We have had numerous false alarms which is not making us very popular with the local police.

The day of installation came. The installer learned at that time that our office telephone system was surviced through Vonage. He did express some concern but said that he could make it work somehow or another. He assured me that the monitoring would work. In his attempt he cut some wires and re-wired some and said there it's all done.

When he left I discovered that my Hi-speed connection and my vonage telephone system was not working. I immediately called Miss Salazar but recieved a message, I further called the office and told them what had happened. they finally gave the phone number of the installer and I was able to contact him. He said he would not be able to come back to my office untill the following day. I asked what he had done with the cutting and splicing and also told him what had happened. He said, I guess what I did, did not work.

He instructed me over the cell-phone on what to do to reverse it. After I finally restored my phone and Hi-speed internet I called miss Salazar to explain to her that I needed the system to be un-installed because it was not working in its intended way, etc. She returned my call and said, we can un-install it but that I would still be liable under the contract and all money and service would be forfeited ($1076.00), yet I would still be charged for all monthly service fees.

Naturally I disagreed. She said she would contact her supervisor and have him contact me. He never did.

After almost seven years I am unable to locate a copy of the original agreement in our files, but I highly doubt it was that long term. I have repeatedly requested back up documentation. My requests have been ignored.

I have written directly to the president of ADT Security Services, Inc. in Pleasanton, CA and even brought this matter to the attention of David E. Robinson, President of Tyco Fire & Security, Tyco International (US) Inc. which is the parent company of ADT. No response. I have been dealing with their collection agency for almost a year. Today I received a letter from a new collection agency after having no response to my last letter on April 5, 2007. This prompted me to do a little ADT research on the web.

My research took me to https://www.consumeraffairs.com/homeowners/adt.htm

I was appalled by the litany of consumer complains about ADT. Apparently our experience is not uncommon. In retrospect with the amount of time I have put into trying to resolve this issue it probably would have been cheaper just to pay them. It would appear that this is their modus operandi. Harass and harass and harass until youll just give up and pay.

This is not the first time they have taken money from my account. I do not know what to do. I removed their equipment from my home. I do not have their services, yet I continue to be billed. I have another alarm system. I have asked them to stop accessing my account and they threatened me, over the phone. Please help.

We had other calls, appointments scheduled, only to have more no-shows and extended waits on the phone--one for over 45 minutes, being forwarded to 5 different departments and having to explain my situation 5 times. I demanded reimbursement for the past 3 months in which I was NOT able to activate my system due to the issues with the window alarms in my daughter's room.

Because I was so insistent, I do not have financial losses, but their customer service and their poor quality of service is being reported.

I made it clear I wanted to maintain the existing contract due to the fact the remaining time on the lease was about 15 months. The rep. from ADT advised me this was NO PROBLEM but stated I needed to sign the contract to reflect the new business.

A new owner purchased the building and decided he wanted to change the building from residential/commercial to 100% residential (condos). Per the ADT contract if you are able to get the new tenant to continue with ADT you can end your contract without having to buy out the remaining contract, however this building was being gutted.

I am stuck with a $ 1387.18 payoff bill from this company. I realize I should have read the fine print before signing this document, but I felt the rep was steering me in the right direction. I have paid more to ADT since I closed my business than when my business was open.

ADT is only willing to refund us one years service fees. This is completely unacceptable.

In August, we were finally connected to a manager who assured us that there had been a problem getting the check to us, but it was taken care of and should be coming soon. For over 3 months, ADT has held our $800.

After a year of not really using the system, I decided to cancel and was told for the first time that this was a three year contract and was in the print on the back.

Since I am in the second year, I was told I would have to pay $100. These people are very deceptive and I would never sign up with them again.

On July 5, ADT company charged me again. I called many times and they said I had a credit and that the account is canceled. What I don't understand is if they suspended the service on June, why do I owe them part of July?

They sent her account to a collection agency, Collect Tech System, stating that my daughter owed $77 for a contract that was never cancelled. She is now being harassed by several calls from this credit agency. They refuse to listen to any of the documented facts that she has, nor can she receive any satisfaction from ADT after trying to contact them several times.

ADT has tried repeatedly to withdraw additional funds from a closed bank account, well after the cancellation date.

We had two technicians in our house and both lied to us further more, first tech told us that the reason it does not work it is because this unit was USED. The second tech came to the house, promised us to correct the situation by installing a DVR - They lied to us initially regarding the capabilities of the surveillance system to be able record the movements of objects also that we will not need a DVR and all the info will be available on the Internet?

They charged our credit account for $800.00 without authorization and completion of work.

On Tuesday my husband called our Insurance and they said they don't give that discount. When I got home, I called Ridley and told him we didn't want it he said to let him call his boss. The owner called me and said he would give it to me for $29.95, which is the employee discount and rather keep arguing I said Ok. On Thurs when the guy came out to install the service my husband called me at work and said they wanted him to sign for $39.95 and I said no so when he got things installed and was telling my husband about everything my husband called me at work to say we don't get a smoke detector.

I called Ridley back and asked him how would they know if my house was on fire, he said I would have to push the button on the main panel. I again asked him, how would you know if I wasn't home my house was on fire and he said he would have to call his boss. I told him I was never given what I was told I would get and this was to much hassle to not even have started the service yet and I didn't want it. He told me I had a contract to keep. He started yelling and I hung up on him. He called right back and told my husband he would give him the $300 smoke detector for $50 and my husband said ok just to get this over with.

I tried to cancel the contract and was told to pay a fee of $128.50 in order to do so. I complied. However, I kept receiving bills from ADT. It turns out that it never got cancelled.

When I called to cancel, for the second time, I was told I had to pay those bills and a cancellation fee of $220.25. I wrote a letter and got one bill credited. I was still unable to cancel.

This month my contract is up and I still had to fight with two people in order to cancel the service!

I have spoken to the Customer Service and Billing Depts several times without success. They make up stories to explain the differing amounts. Their rep also told me that it takes them 4-6 weeks to post checks to customer accounts!

I told them the check had cleared my bank and was asked to fax front/back copies of the check. This has been done twice, despite transmission verification. After the second fax was sent I spoke to a supervisor who confirmed she had received it and that she would take care of the situation. That was two weeks ago.

I am still receiving ADT computer generated phone calls telling me I need to call them again about this delinquent account.

I informed them that he was out of the country but I had a full, durable power of attorney. First, they said that they did not honor power of attorney contracts. Then, again after hours and hours, they admitted that they would honor the power of attorney but I would need to fax it over with a letter from him. Again, I explained that he was in Greece and I was in Florida with the power of attorney. I could have each of us send a fax but I couldn't do both. Then, they just wanted to talk to him. I told them that I needed a direct phone number (1-800 numbers do not work internationally) and they said that they don't have any direct lines and couldn't give a number.

In the morning, I found a "secured by ADT" sticker on my car with the following written across the back of it in large green letters, "*******!" When I got to work, I called ADT and was put in touch with someone at 561-988-3600. From what I was told, the person who came to my door was not an ADT employee, but was an Authorized Dealer. Upon further questioning, I found out that ADT does not screen any of their sales people for criminal backgrounds.

This is quite scary considering these people are gaining access to neighborhoods and homes under the pretext of selling security. I have already called the Lathrop, CA police department and will be filing out a complaint directed towards ADT for harassment and threats.

When the police came to my home, they felt ADT bore some responsibility, and my insurance company thought so as well. But when I wrote to ADT about it, their response basically was 'We don't know if your home was actually burglarized, and if it was, so what--that's what you have insurance for. We will vigorously defend any lawsuit you file'.

I have a police report and pictures (which I sent them) showing the disarmed alarm system, the broken window, etc., and they insinuate that I was lying about my home being burglarized! Not only was my home burglarized, but the fact that the burglars knew exactly what to do to disarm the system tells me that this definitely was not their first time.

ADT instructed us to turn off the alarm system, which deactivated the security system, and stated they would not be responsible for any security breeches during this time.

We were also told that a service person would not be available until Tuesday (this occured early Friday evening).

When I called ADT to cancel I found out that I would have to pay 75% of 3 yr contract. News to me, that would add up to $473.

ADT customer service, said they could not do anything for me, either pay each month or eat the cost of 473. Very Shady Company!!!

On July, 06 we attempted to make a payment via phone to ADT, but their system would not take the payment.

We have received a penality citation notice from the City of Dallas, because we have not been able to prove we have alarm coverage.