ADT Reviews

I was a customer with ADT for 20 Years! I paid my bills on time and never asked for a thing. Earlier this year things got tight and we got behind in our bill. After regaining our momentum, I called them and requested a payment plan which they refused! I tried calling a second time and they setup a 2 payment plan and I paid the first installment. The second installment was scheduled 30 days later and I just received a letter from a collection agency. I was furious because they negated their agreement and I called to clear this up and pay my second installment. A very rude woman told me that my service was disconnected and that they don't offer a payment plan!

We were moving, they said they would be out at our new house at 3pm. They don't tell you it takes five hours to install. We were exhausted and wanted to get home. He took his time and then by 8-9th had us sign papers and had the audacity to try and sell up options for the system! The paperwork, you have to read, but you don't have time to read all this paperwork. He installed the premium package, even though we only ordered the basic. He said, "Go ahead and try it." They do not tell you you have thirty days to cancel or change the service...(you see this was not a priority because of the move.) SO WE WERE STUCK WITH PREMIUM SERVICE. Supposed to get a $100.00 gift card, but they don't tell you you have to order it. You have to set up plans at website for service. They don't tell you that either, and the website was screwed up from the beginning. They had to come out and show us how to use and fixed the "dots" that you don't have enough of for website. They had us "pegged" from the beginning. LOOK AT ALL OTHER REVIEWS...all bad.

I have been a customer since May of 2013. I was told by their customer service rep when I signed up that if you move to a home that doesn't have an alarm system you will not be held to the contract. That was one of the first questions I asked. Now, I find out that they obviously just tell you things to get you to sign. Shame on me for not reading every fine print. I now "owe" 619.00 because my company is moving me. But because I am not in the military they will not help. I highly suggest you look for other companies that have integrity and not do business with a company that is dishonest.

Our neighbor had a break-in, so we decided to secure the house. We called ADT, they came and installed a system, charged a few thousand dollars, and left. I had a call number etc. Within 2 hrs, the system failed, and some of the 50 or so sensors they left were indicating that they were open. I called, got someone from God knows where, who told me how to disarm those sensors, and hung up. I tried, it didn't work. I called back. "A tech would call within 48 hrs to schedule an appointment."

I have had ADT for over a year. About a month and half ago I had to do some repairs to my back door which required me to remove this sensor. When I removed it I received a pre-recorded message for ADT saying my system had mean disrupted. They have not called since to see if they come help and that has been 1 1/2 months ago. I called today to have it cancelled and they had the nerve to ask me to pay the 75% of the remaining contract. Because I am a man of my word I agreed to pay them. It just seemed to me that I wouldn't have to, being no one seems to be "actually" monitoring the system.

After a brief social media campaign (Facebook and Twitter), ADT contacted me, with intentions to resolve the situation. The process included me sending the phone number of the person I wanted to complain about (which they would already have if they paid any attention, and my number, to be placed on their do-not-contact list.

First of ALL, stay away from this ADT Protect Your Home (PYH) dealer!!! They will ripoff you!! I wish I can give this company zero stars!! but seems no such option here!! I wish I did my research when I hired this company to do my alarm system installation. In Sept 6 2014, I called this ADT dealer because they had $850 value 15 free sensors, free key remote control installation and $100 gift card offer on ADT official website (isn't it strange!? ADT has this dealer on their official website, promoting this company, but when problems come up, ADT told you this is independent dealer, has nothing to do with them!!!!!)

ADT is the worst security alarm co. on the market!!! We contacted the co. after our contract expired, they gave us very good offer. Since then all problem started, their technician came to look at the system, and instead started walking around the house, nothing was done. I contacted co. main office, as always they apologized but nothing was done, and now the best part of all I just received the unpaid bill for 2 month from ADT, while don't even have their service. Do your research and find more professional and more reliable co.

ADT has repeated misbilled me and stole funds for misbilling out of my acct. When I called to cancel, the acct was supposed to be credited and I would not receive another bill until Jan 18, 2015, per conversation with Cheri on Sept 30. The credit were applied but they still billed me in Nov for 100+. And insisted I pay, when the account is not supposed to be due another payment until Jan 18, 2015.

The fact that there are more than a thousand and three hundred negative reviews, many seriously negative about this company is not surprising. Our experience: Lured into phony three year contract; ADT technician's potentially hazardous installation of their faulty equipment, leaving gaping holes and exposing electrical wires when the units were finally removed by their technician, overcharging and sending past due bills when in fact there is no past due; exorbitant fees to check out their malfunctioning unit (we were told that it would cost $378.00-yes Three hundred and seventy eight dollars to check out their unit that was malfunctioning in our home); being unable to pay their cruel demand for $378 to have their technician check out their malfunctioning unit, we had to allow their "supervisor" to instruct us over the phone to unplug the transformers that they had drilled and somehow in a weird fashion tied into our wall electrical outlets; we were in utter confusion by the time he finished with his instruction.

I have been a customer of ADT since approx mid 1990's. I was approached for upgrading services approximately a year ago and they said it would only cost $30 more per month. They never mentioned any obligation to continue for 2 years or any penalty for cancellation before 2 years. I admit I didn't read the contract and just signed it. I just called them today to cancel service since I am moving to another state and will not be buying a home right away. They informed me I would be billed an early cancellation fee of over $200! I had planned on reinstalling and continuing with ADT when I got a new home, but now that they want to charge penalty for discontinuing service. I am very dissatisfied and will not utilize their services ever again, nor will I recommend them to anyone else.

Alarm has been acting up for three months. I am about to get fined by the city where I do business because false alarms, due to ADT malfunctioning sensor. Can cancel my contract unless I pay upfront 90% of remaining contract time. They are giving me the run around. Can figure how to make back door sensor work. Their product does not work, but I got to pay them. Corporate Manager is rude and not helpful. Regular operators are much understanding and are better trained to deal with complaints. It is the only service in the United States, that if you are not happy with the product you cannot cancel but have to pay upfront till the end. Go figure.

ADT tech came in. I was not home. He left. I had to reschedule for another day, would take too long, had to cancel. Charge 104.00 plus additional month, without service. This is crazy. How this company can rip you off? Who is protecting the consumer?

PYH/ADT requires a credit check and a pre-payment of the install fee over the phone before setting up an appointment. My biggest issue is that they did not tell me the latter beforehand so after allowing them to run my credit they sprung on me the need to pay upfront for the appointment. This was more than annoying and I refused.

I am writing to let you know that I am still waiting for a refund. I have had a blue shirted technician at my house four times to correct and remedy a very frustrating situation. I have called customer support and have spoken to a supervisor about six times. I have tried to cancel my service within the cancellation period, but was convinced to reconsider. I did reconsider granted that your company would meet my expectations. Unfortunately, your company did not meet my expectations. Dealing with your company has not only been stressful, but also very costly. Meanwhile, I have read some reviews online, which correspond to my own experience. I have listed what I have dealt with below. I was assured that I would be reimbursed. Yet, I have not been reimbursed to this day. Unless I hear from you within the next two weeks, I will hand over this situation to my attorney.

I cancelled my alarm service but added cameras to my home. Somehow they didn't canceled my alarm service and they kept taking it out of my account. I didn't realize it until they made me bounce my account so when I called to get a refund all I got was the run around and blamed me, the customer. I've never experienced such bad customer service ever especially when they clearly dropped the ball by not returning my call and not taking responsibility for their mistakes.

We had our system installed on October 2nd. It is now October 24th and we are wanting it removed. The install person was horrible. We were told via phone that the man would come in, do walk through, tell us about system, and from there get pricing etc. The many walked in took out old system, and started to put in new one. No questions asked. We were told we were getting 15 free sensors. We got charged for each sensor. We only have 13.

I ordered system from adtsecurity.com. The person I spoke to on the phone was kind and helpful. My alarm system was installed the next day and I have no problems since getting it installed 4 months ago. I have set off the alarm a couple of times but caught it before the police came. Overall happy camper.

The ADT salesman sold me the home security system. We only agreed to the $99 installation fee. A few days after the system was installed, the sensors stopped working. ADT promised that a technician will contact me in 48 hours to schedule a repair appointment. Five days went by, no call. Two more sensors stopped working. So I called ADT to cancel the service. It was outrageous that half of the sensors were bad in less than a week and no technician tried to contact me. ADT told me about the two year contract that I was not made aware of. The salesman promised 7 days money back guaranteed and never mentioned about the multi-year contract. They tried to make me pay over a thousand dollars for services that never received. What a crook.

I never write reviews but I had to leave a negative one for this company ADT. First off they sent me a criminal to install my equipment. 3 days after my system was installed I read in my local paper and saw his picture that the guy that installed my equipment was caught robbing houses where he installed service. Second after having this for 2 years I didn't realize I was lock into a 3 year rip off contract and now they’re saying I owe them 500$ to cancel, omg I'm sick that I gave this company money for the last two years. These days i use an old iPhone with the presence app, I'm able to monitor my home from my iPhone for free plus the app has motion sensor so soon as it detects motion it instantly send video to my email and text message. Why the hell was I paying rip off ADT 55$ a month for service that didn't record? Don't sign that contract. Either use an old iPhone with that app or get a drop cam for 150, works on wifi and it record everything for free.

Beware of charges that ADT will charge to your credit card and not explain. When you call the customer service line you sit on hold and then are hung up on. The installation was not done correctly and quote was incorrect. Had to have the technician come back out to properly install. I have made several attempts to email and resolve through customer service and no one has resolved my issues.

Rude, rude customer service. Installation unprofessional. One of worse companies ever had to deal with.

Adt never called the police during a break in at my home. They called a contact who's 4 hours away. She told them she wasn't in the home. They still didn't call the police or spoke with me. Now they are charging me 1200 to terminate!!

We have used ADT since 2012, and were fairly happy with the system until I accidentally set off the panic alarm. When I came in the house, ADT had called, asking if I was okay. I said I was fine, I accidentally set it off. At that point, ADT is required to notify the police of the false alarm. A few minutes later, I got a call from the police asking if I needed assistance. I told them I was fine. The police told me to contact ADT to make sure they have actually canceled the police dispatch. I immediately called ADT. A half an hour later, the police showed up at my door. I then received a bill from ADT stating I owed them $235 for a false alarm breach.

Even though I have my ADT account set up to bill my credit card monthly, they keep sending me bills with an "overdue" notice and even threatened to cancel my service and bill me for the entire three years. I have called them three times without results. I can prove that my charge card has been billed for every payment but I can't find an address to write a nasty letter to them and the people answering the phone don't really care or have the power to correct the problem. It seems pointless to call them again and I will probably lose my temper pretty quickly. If it wasn't for the three year contract I would dump them in a minute. Is there a government agency (in South Carolina) that oversees companies like this?

I have been out of country for 4 months and had auto payment set up. Due to some system issue they cancelled my account and now I paid the balance of 300$ but since my account was cancelled ADT wants me to sign up a contract for 3 years or pay 500$. Worst customer service, never get one from them.

Discover Card as to further clarification to Disputed Charge against ADT and Defender Security Company! I am requesting from you ANY written proof that you send to our attention with our written authorization, exception of the enclosed "Through Protection Plan" documentation. Which was the ONLY document that I signed and was given to us upon installation.

We raise Guard Dogs and we went to terminate our ADT. Contract was up and they required a Certified Letter in which we sent early September. ADT required this to terminate in which we have met the requirements to do so. BUT they recently sent us a Bill for More Service in OCTOBER. OUR ALARM was disconnected by us and IS NOT IN SERVICE AT ALL. Like I said we have Guard Dogs and they see all and chase all. Who Needs ADT? We tried to terminate ADT as our contract expired in September. We sent a certified letter and in October they just billed us again and OUR Service is terminated on OUR END. DO NOT USE ADT. DO NOT USE ADT. DO NOT USE ADT.

READ THIS BEFORE YOU GO AND DEAL WITH ADT: Let's start off by saying over two weeks ago I spoke to an ADT agent about adding a fire system on top of our alarm system. Granted we agreed for the technician to show up on a Saturday October 4th and to wait between 12-5pm. Well October the 2nd showed up and I got a call by an installer that he was at my home and was ready to install the fire detector. I told him that the agent and I agreed for a Saturday installation between 12-5pm. Well I waited Saturday and some installer showed up wanting to upgrade the system from a 2g to a 3g. I had to call ADT to see what that was about and they said that they had that already scheduled without my knowledge.

I have been with ADT for 16 months now. Recently, I had an issue with a smoke detector. I was told by ADT that I had to go through a company in Orange County for my service. My contract is with ADT not some company in Orange County. They tell me in my contract that it says they are my repair group. Nowhere in the agreement can I see where it says that ADT is not responsible for maintaining my system. In my contract, there is a box which clearly states that any dealer needs to include their name and number in the box. There is no name in the box. The guy that came in to do the install came in an ADT truck. It was hard to miss with all the decals everywhere. Since all of my dealings with the Orange County people have been distasteful, I want ADT to be directly responsible for the maintenance.

The salesman didn't want to talk about the free alarm system. He gave great sales pitch on the new wireless system. Which we fell for. He still hasn't return to upgrade an antenna, in case we have issues with service. We have spoken with them numerous times over the past month. They keep telling us the antenna hasn't came in. Don't use this company.

My ADT wall mount kept giving false non-emergency alarms. ADT would call me but would not do anything. I later found out that the battery pack in the wall mount had caught on fire and melted. I had someone to open the panel and was told this would set my house on fire if I did not remove it. I called ADT, they did nothing. I then had someone to remove it from the wall and I went with another service. ADT then charged me another month service and that was 52.00 and then sent me a bill for breaking the contract for 158.00.

I have never (nor will I ever) done business with ADT. When I bought my house and got a landline, they immediately started calling multiple times per week trying to sell me a security system. I asked repeatedly to be removed from the call list. The callers were often rude. They finally stopped calling. I also asked repeatedly to be removed from the post mail marketing list. The mailings stopped for several months, but I got another one today.

I know 3 people in Aurora CO working for ADT Pulse in IT so I decided to support them and ordered ADT through their website when I saw the 6 month money back guarantee (should have done more research). I put everything on VISA including monthly pay to protect my rights. ADT was absolutely awful with a sensor failure 2 hours after tech left. 4 months later after nothing but aggravation, sensor failures, camera failures, failure to catch a break-in, horrific customer service and 4-6 week appointments for repeated failures, I complained all the way to corporate who did nothing and refused to give the refund as advertised and sold. Several techs were unable to fix some broken sensors as they said I was sold old used equipment that was no longer supportable or safe. WHAT??? My friends now say the corporate culture changed recently for the worst.

This started on a Friday, October 3. The alarm was going off every few hours. The pick-up service answered and called me promptly. However, there was no reason for the alarm to sound. I checked the house to make sure. The calls continued. We had to go away that day for the weekend. ADT concluded that something was wrong with the cellular part of the service. I told them we would be away and that they should not call police. The alarm would be active since we would not be at home. Nevertheless, all weekend, the police were called - second to our home-watch person who was called. ADT admitted that the fault lay in the cellular tower. So, I felt comfortable to have the regular alarm on if they would disable the cellular.

I discontinued my ADT service approximately 1 yr. ago. My bill was paid in full at the time. They refused to come and remove their equipment and said to just leave it there. This morning the alarm for low battery is going off every few minutes. When I called ADT regarding this, I was told I owed money and they couldn't do anything and had to move me to another level. I was then transferred to someone else to restate my problem again. She then coded me thru to stop the alarm. She never mentioned me owing any monies.

An ADT solicitor came to my front door at about 7:15, October 1, 2014. I was in the garage doing laundry when I heard "knock-knock," and my dog started barking at the front door from behind the screen. I stuck my head out of the garage, the male rep never identified himself (I recognized the shirt from the numerous times this company has come to my house) and asked, "should I talk with you or her"? I stated, "You can talk to the dog all you want", and returned to doing laundry. His response was, "** rude ** people in this neighborhood".

I will give ADT a negative score if possible. This is the third time in a row our alarm system gave a low battery signal at around 3 am. Yesterday I spent more than two hours on the phone to try to arrange an appointment to fix it, which should be totally free under my maintenance plan. At the end, I gave up. It has been at least ten times before when we have to check our coverage under maintenance plan. Every single time, the rep promises all my coverage was updated by him/her in their system we will never need to go through it again. I cannot imagine how a company with such a mess internal system will possibly do a good job for their customers. I cannot wait to terminate ADT when my contract with them finish. It is 3am when I write the review.

We have been having false alarms for approximately 3 months now and ADT has sent out technicians at least 4 times now to fix same problem(s). Each time we call they schedule us for a repair and repair appointments are out 2 weeks. Thus, effectively we have been out of service at least 2 months if not more. We still have yet to get another appointment. We have also asked to speak with and/or have supervisor out on visit. The supervisor must be very busy as it is impossible to get one on the phone and/or to the house. Once we were transferred to a supervisor who later admitted they were not a supervisor. When we asked to speak to one, we waited a half hour and finally hung up.

I spoke with someone at ADT after receiving a letter with a deal for "15 free sensors" + Free Home Security System worth $850 + $19.95 monitoring for 12 months + $100 Visa Gift Card. I made an appointment to have the installation done. When Mark arrived, the first thing he said is that they couldn't use my hardwire system, so I'd have to use the wireless, which would be $44.99 per month. Then the sensors are more (and very ugly) since it is now the wireless system. The "free" system ended up costing me $668 + the $107 installation fee. The $100 gift card is another thing. They stick the "redemption" paper in with the other 15 pages of stuff in the folder they leave. They didn't mention that you have to go online, print out a certificate, make a copy of your contract, get a $4.95 cashier's check and send this all in to some redemption center in Encinitas, CA. Who has had to get a cashier's check for anything??? I would not recommend ADT/Protect Your Home to my worst enemy!!!

I switched alarm companies a little over a week ago because ADT was more than twice the cost of the competitor's monitoring service, and just now called and cancelled my ADT monitoring service. ADT informed me of their 30-day cancellation policy and told me they would be invoicing me for the remaining days on the account before they could officially close it out. The cost of this final invoice will be twice what I pay monthly now with my new monitoring service! Seems they just want to milk as much out of me as they can before letting me go. Pretty much every other vendor I deal with will cancel right there on the spot with no additional charges - just what is owed right then and there.

ADT claims it will send batteries homes with security when needed. ADT fails to recognize that not all customers live in the home as in my CASE. They were informed that I did not want the battery delivered to the house due to mail fraud. Then I was sent on a wild goose chase to buy my battery from their given addresses. I spent literally hours of my time looking for their elusive battery. I found customer service rude, unhelpful and unwilling to resolve a customer issue.

We had ADT Security installed and activated in our house, when we purchased it 2 1/2 years ago. We had problems with the system not be activated when we returned home multiple times and we call the service department. They did over the phone checks and would send out a technician. Long story short, the Siren was never turned on, the door leading to our garage, was required to be shut to activate the system, but when we opened that door to leave it would deactivate the system and the two ground floor windows in our kitchen in backyard were not even hooked up. I call and call and cannot get a return call. I paid a monthly fee for 2 1/2 years and had NO SECURITY System at all.

OK so we wanted to transfer our service. ADT says well you only have 1 month left in the contract, to which I answer so does that mean I can't transfer it and go month to month or what? They answer no not at all. Ok so I need to transfer my equipment because at install they said I have 1 courtesy transfer - you need to call the dealer. Ok so I called and she said it would be "much easier" if I cancel and get a new service, then I can get new equipment, not that we cared but hey, if it is "easier". So they end up removing my bank info from the system (so I don't get charged 2 months of service at one time), put me on invoice billing, and providing me a "courtesy cancel" for my final month, thus re-signing me to a new 3 year contract... ok who cares I'll be living there for many years and want the protection.

I am trying to find out information from ADT about their wireless outdoor cameras, to add to our current ADT system but no one will give me any information unless I set up an appointment to have a sales person come out to the house. I explained that this is next to impossible for several reasons, among them my varied work schedule. I may have to go to another supplier of cameras and maybe change to a different security company.

I would give them zero star if I could. I had them start the security service at my new address: ** in last March but I soon need to move to another place (rental) where I do not need any security service. I didn't know I have a 3-year contract with them until I called to cancel the service. They said I need to pay them more than $1500.

Never trust these people. They have demonstrated they are a criminal organization. Despite our number being on the no-call list, and despite being asked to take us off their list, they continue to call. They demonstrate their criminal intent by spoofing their call display number. Why would anyone knowingly deal with these crooks for security? BTW: We already have a security system from a reputable company.

I set up an appt. 4 months in advance for a person to come out and give an estimate to add two video cameras. The person took over an hour to find my house, his "gps" was giving him the wrong direction! After 5 calls, I went outside and stood in the street waving my hands so he could find me. Then, after the estimate to upgrade was shown to me I had him set up an appt. for the install. 5 days later, I still hadn't heard from him, I called several times. After calling ADT and talking to several managers, they transferred my call to that person. His excuse was that he didn't think the internet speed was high enough. I told him what it was, he then told me he had me an appt. for the next Tues. I waited over 5 hours and nobody showed up.

I have the pulse system with video cameras. 4 of the 8 cameras worked. I called in May to have the cameras fixed, add a thermostat and move 2 cameras. The appointment was scheduled for between 8 and 12. The tech showed up at 1 after several phone calls and said he could only fix the cameras and I would need another appointment for complete the other items. Scheduled another appointment and the tech showed up but said he could only add the thermostat and that I would need to make another appointment. I did, third appointment, had to take a day off from work each time.

My 94 year old father must have tripped his ADT home alarm. ADT tells me they never received a signal. He called in to ADT, but apparently received no resolution and ADT did not even call the police to check that he was safe. Meantime, the alarm sounded off intermittently in the middle of the night, as my father called on me to help him. My advice: don't even CONSIDER ADT as a security provider. I am sure they are helpful some, and likely much, of the time...but that is simply not good enough.

On June 5th, I was scheduled to meet with an ADT representative at my home to discuss about additional video surveillance services. I informed ADT I had gotten rid of my landline as well, and they scheduled an appointment with a sales rep to meet with me. The woman stood me up. I placed a complaint on the phone with ADT and there were no apologies. I decided not to upgrade as they behaved quite unprofessional. All these months, I've thought that they were monitoring my home, as I continue paying the monthly bill, but they haven't been monitoring anything. I just realized that when their competitor brought it up to my attention. They have been collecting the monthly payments but haven't actually provided any service to me since June 2014.

I'M STILL ON HOLD. HAVE BEEN FOR 45 MINUTES. CALLED THE NUMBER on the form and I have been transferred three times. It seems the OPTION #2 WHICH IS FREE, they don't want to service. I made it perfectly clear the first person that I spoke with (Keyaira) that I wanted Option 2 Updated Cellular Communication Model. Which I no charge. Now I am in a transfer loop of departments. Each person Keyaira, then Heather not doing their jobs right or just didn't care. Currently I am on hold for a Rep in operations Support. I bet they have to transfer me too. Real upset.

The company seems to only rely on independent contractors who may or may not know what they are doing. Service appointments always take a minimum of two weeks. The excuse is always a particularly busy time. If they are that busy, why aren't they hiring more people? I guess it's all about profit and not service. My guy finally showed up and rather than run a wire from my internet modem to their security box talked me into a wireless phone system. It would not come up and the excuse was that the computer of the company that makes the wireless system for ADT was down. Still, he wanted a check for almost 300 dollars. I questioned paying for a non-working security system. "Trust me!", the man said, "it will come up as soon as the computer is back up." Well it didn't.

I call the company due to an advertisement offer. The representative was Jennifer ** and she asked me about the number of doors and windows in my home. I provided her with the information and she was very specific that the offer was for a number of sensor, but I still qualify for the offer. Ms. ** stated that I needed $148.00 for installation, and if I don't go through with it, it would be refunded back to me. After I made my decision to have the service installed I spoke with Missy that also stated my only out of pocket was going to be $148.00, which I made that payment. However, the installer that came to my home today was more of an arrogant sales person that told me the basic service was not going to protect me at all, and the better equipment and monitor will cost me between $1,299 to $1,449.00, $44.99 monthly instead of $36.99. This company is a rip-off and I want my installation fee back, since I did not signed up with them.

Rep came in talked about service. I told him Real Estate business was slow did not know how things would be in three years and would like only one year. He lied, told me ok but no way. Service did not work. Had a theft and no working cameras, no how!! Rep lost my check. ADT sent nasty letter even though it was right there with a check # that he got it. Got that straight after I did another check by phone. Then no alerts, no cameras, system not working. Called, it would be three days before anyone could fix it. Truck pulls behind shop. Have to get police and again no cameras working. No alerts, rep comes back in to drop off my check after he found it. If this is security I dang sure was better off before I got it. I want out of this so bad that I never thought I could be this disgusted with a company but now I am willing to pay an attorney to get me out of this. I hate ADT, the frustration, their lies, no service. It is really taking a lot of time away from my company. I have an attorney and with the Department of Consumer affairs I intend to get some satisfaction. I will not be held hostage while they give lousy service or no service and cause me more issues. ADT sucks and if this is the reputation they want well have no fear it is the one you got.

Spoke to agent on phone, wanted advertisement offer. Tech came out. It was nothing what the sales agent Christopher ** quoted me. Tech advise this was the system and price that they were to bring. When told him I was told I was to pay $36.99 a month, he said $44.99 a month. I was very upset but sign contract because I need a system now because of break-ins in my neighbor. Called for salesperson. The salesperson I spoke to advise my salesperson was at lunch. Call back later, the same person answer and ask what's my concern then transfer me to billing and said my salesperson wasn't available. I'm sorry I have this company. I wouldn't recommended this company to my worst enemy. They are crooks, just like the crooks who rob people houses. Try to get my Visa credit no luck as of yet. Better Business Bureau will be hearing from me on ADT.

The only problems we have had with ADT is with their installer "Protect Your Home". The installation process was close to a nightmare. Their installation process was excessively long from start to finish. They had 2 different installers who didn't install according to ADT guidelines. Customer service didn't exist. Installers were rude, complained about each other to customer, and never followed through. They came to install the alarm system unprepared without enough equipment to complete install. They never did have yard signs. They were unable to process the contract properly and ADT themselves had to correct what the installers were unable to do. They were untrained and didn't have adequate knowledge to complete an install. I spent excessive phone time with Protect Your Home and finally ADT because even PYH supervisor was unable to correct their mistakes. So far ADT themselves is fine if you can get past the installation nightmare.

Horrible service from the moment I signed up and will not let you get out of the contract without paying a huge fee (even with the product wasn't working). EVERY SINGLE MONTH, I have to call and either have the bill adjusted because it's wrong or the payment system is messed up (one month I have auto pay and the next month I don't). I've had this service for 3 months and it's been nothing but a nightmare.

I bought a foreclosure property in March and wanted to secure the premises so that when I was not there it would be secure. I called ADT and an installator showed up and spoke very poor English. I especially asked over three times if there was a contract, he continually said no. I sold the property and now I am unable to cancel due to a contract that I never received yet they have my billing information. This company lies and should be reprimanded for the continue failure on their part. I will never recommend them to anyone I know or use this service again.

My husband and I rented a house in Virginia Beach, VA from July 2013 to July 2014. We called ADT Security Service since their system was already present within the home. Over the phone I requested a year contract and I was told yes. A man came out and set it up and told me about the service and agreed that I was signing his form to obtain a year service and to call in a year to terminate service with no problem, account #**. When July 2014 came around, I called to terminate service. I was informed that they only do 3 year contracts so if the new tenants do not start service with them then I will have a 2 year balance of almost $800 to owe them.

On August the 30th I call customer service to see about having ADT come out to fix my thermostat that they supply and install. I was told they could not come out till Sept. 9th and if I wanted them to come out the day of the call I place it would cost me $299.00 for the service. I told them that was not reasonable charge and that I could purchase a new thermostat for less than $50.00. I then told thanks for nothing and went down and purchase a new one at Home Depot. I call someone and they came out and installed it for $40.00. As soon as I can I will be canceling my service with them!

I signed up for ADT and had an appointment for installation scheduled for a Friday 8:00 - 12:00. I took the day off. Around 1:00 no one had shown up, so I called my sales representative to see what had happened. He informed me that Friday had not been available and they had to reschedule me. No one called me. He apologized and said that my appointment was on Monday. I explained I could not take Monday off after taking Friday. He apologized again and said he would arrange for me to have 3 month credit due to the inconvenience. My sales representative called me back on a later day to schedule for my installation. I asked for a more specific time and asked for around 3:30. After talking to his manager, they asked me if I could please do 12:00. I agreed, and arranged to take the day off.

I called Protect Your Home because they had a special offer for a good price. They went over in detail on the phone what was included in the package and assured me the installer would have everything they needed to install the system. The installer came, but he didn't have one of the key pads that were included in the offer, and told me I would have to call to reschedule the install of the second pad. They were supposed to be here between 9-1 on a Friday. Protect Your Home never called and never showed up. I called and they said, "Sorry, we won't be out today" and rescheduled us for Monday. I called to confirm our 9-1 time slot again. After being on hold for a long time they said, "Sorry we scheduled you out of the wrong office and they can't be there until 1-5pm." It has been almost two months and I still don't have the system they promised me. Nor has a manager at Protect Your Home returned my call.

I ordered ADT and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfortunately my debit card information was compromised and I had a new debit card sent to me. I called ADT to update my credit card information but I apparently missed 1 payment due to the timing of receiving a new card. ADT continued to bill me going forward but never billed me for the one missed month. Then one day they sent me a notice that they deemed my account to be a broken contract because I had missed one month. I know owed them $1,458 for the balance of my contract.

I needed service for my ADT home security system and I am paying for the additional service calls. When I took time off from my job to wait for the service technician to arrive no one showed up at the end of the allotted time. For someone to show up I received a phone call telling me they were in a mandatory meeting and someone would soon be on their way - still no one showed up. When I tried to call the company to report the incident I was on hold for 45 min. So I called back wanting to cancel my ADT service and almost immediately I was put in touch with a live human - who then proceeded to tell me they would correct the situation and would give me a 3 month monitoring credit.

Purchased an alarm system with Brinks originally several years ago. Later ADT took over. System worked ok until I eliminated my Phone Land Line. For obvious reasons, the Alarm could not communicate with ADT systems. This caused a very annoying alarm everyday at the oddest hours. An alarm that beeped from the keypad not once or twice, but 12 times basically for about 5 minutes. The only way to cancel this annoying alarm is to walk up to the keypad and hit cancel. There is no way to cancel this permanently...the very next day, there it is.. going off again. Everyday.

Had tenants that had a contract with ADT and asked permission so ADT could modify system so they could finish out contract. Knowing better, I still agreed. ADT Tech assured me that system would be put back intact and work, as prior to his modification RESULT: Over $1000 later - new panel, new keypad, they even destroyed wires plus stole or disposed of another $800 of equipment - backup battery, wireless door and window entry detectors. I called ADT and they said not their responsibility because it wasn't their system, but the manager acknowledged they collected 1.5 years of monitoring services off MY system. GO TO HELL ADT!

I pay extra each month to have an ADT service technician come out when needed - or so I thought. We recently decided to re-do a ceiling in a room that has a glass break sensor. I called ADT to tell them we needed it lowered so we could put the tile around it, then moved back up. She said that would be $93 since the extra I pay is only for maintenance and repair. Then I asked how long on our contract which she said we had 16 months remaining. I told the representative we wanted to cancel our service without a penalty due to the recent price increase. She told me I had signed a 3 year contract and that on page 4, Section 3A it states I can't cancel, even if the price increases. I couldn't believe it - it's like being held against our will without any recourse! Who reads the tiny print in a contract? And they raise the price and I can't cancel?? This company is really bad, and the people are super rude. They absolutely don't care which scares me since they are our lifeline in an emergency.

We have had a fault on our alarm system. I pay a little extra on my direct debit to cover for servicing. My wife called and an engineer was supposed to come on a Thursday. She took a day off work and nobody came. She phoned and they lamely apologized and said he would come on the Friday. Again time off work and nobody came. I mean, lets face it, we all value our holidays from work without having to wait for an engineer who never come. She called again and all we got was that they have called the engineer and left a message. Anyway, we called again on the Saturday as our insurance is invalid when the alarm is not on. They said he would come today, Sunday between 8-1pm.....and guess what....no engineer. What an absolute sham of a company and shocking service. Don't get me wrong, the engineer might have experienced something serious, but just not knowing and no call from them is very unprofessional. Anyway, I'm going to cancel the whole thing and just get a private firm to service the alarm.

I received one quote from the ADT salesperson that I called. When the Tech person came to install the equipment, he gave a different price from what I was originally quoted on the phone. When I expressed my dissatisfaction, he said he will give me a discount, I was not happy with the discrepancy but agreed. He had come at 4 pm and left my house at midnight, job still incomplete. When he came back the second time, he gave me a different price. When I asked why, he was unable to explain.

Barry ** from Hamilton Tech Drive came to my door on August 18, 2014 to present my wife and myself to a ADT home security system -- said they were the only firm that ADT uses (I found out next day that was false). Tried to contact Barry ** on August 22 and 23rd. He was not cooperative in discussing cancellation. Called Shelly in their admin. office -- she said she would discuss with him (Aug. 23). No response so I visited their office Aug. 27th and owner Carmen called Aug. 28 and refused to cancel my contract and return my deposit for $111.87. Carmen said they already started installation (techs showed up 10 min. after Barry left on Aug 18th and took 10 min to install 2 door sensors, 1 smoke detector and motion detector). My experience with HTD was very unpleasant and I have absolutely no confidence in them. I feel that they not only made untruthful comments regarding other security firms but installed some of their hardware in my home to stop me from having any chance to cancel within 10 days.

It would take too long to describe and I really do not want to be unfair. In order to get their attention, I posted on the ADT Facebook page. My posts have been deleted and it appears that I am blocked from posting any further. Really! I am a 20-year customer that was totally mistreated after a recent fire event. So here is the deal: If you have a problem or question you can call the Corporate relations dept at ADT at: 866-561-0952 EXT **. This is Abigail's extension. She is a manager and will be able to hear from you. Good Luck. You can even tell her I told you all to call.

Long story short, got run around. I have own equip. in house. First told me I could get 12 mo. contract. Called another ADT - said no doesn't exist. Couldn't get someone to house by Tuesday, 7 days later. Called the state, NC, ADT. Got a appointment before Tues. After reading the stories here, decided to cancel. Called and ADT said 80% of online reviews were bull. I said I truly don't believe it's that high. I cancelled before I possibly would have to go down that road. Thank you.

Originally contacted ADT for installation. Given one price by ADT and when installers arrived they tried to gouge me and quoted a price $1780.00 more than I was told by ADT. After calling ADT while installers were at my home, they said they never got the paperwork from ADT, but they will follow thru with the ADT quoted price. They then tried to charge me more for the monthly service fee, at least 29.00 more. After arguing with them again they then said that it will be whatever ADT quoted. I signed the contract, and 2 days later got the service bill from ADT, which was for much more that I originally agreed for. Called ADT, they called protect my home (their jobber) and in a three way conversation I found out the installers put other figures on my contract when they left my home, after I had signed it for a certain amount. They also put holes in two of my walls, and stapled wires to my walls instead of making the installation wireless, as it should have been. All in all this has been a terrible experience and I plan to contact the district attorney's office in my hometown county and report this whole experience, especially the Fraud.

I have used ADT before and had wonderful service. My sister was robbed. I called ADT. They had an ad with discounts and Visa card of $100 when installed. ADT rep wanted an okay to check my sister's credit. I gave it but she said had to be my sister. I told her she was at the police station. She said, "Since you need this in a hurry, we can use your credit and when they install, they can put in your sister's name." Billing is in my sister's name but the account is still on my credit and they will not change it (I was going to use ADT when my system expires in January). The installer was really nice and he took my sister information and said they would mail her the Visa card. Now we are told to find certificate on the internet. I can't find the certificate from ADT on the internet.

After reading all these bad comments, I have to say we have had no issues at all with our system, our tech who installed or the company. I normally don't review companies, but since I have had nothing but a positive experience I thought I should share!

Every complaints I read here were true with my latest experience with Protect Your Home - ADT. I am upset with the way they market. They didn't rip me off with this deceptive marketing, but in fact I am concerned kind people and elderly get tricked! The way they promised on the phone and denying on the installation day really give me doubt about this company. I have the following highlights and hopefully can help someone. They made all kinds of promise to have your credit card number and physical address on the phone. They promised the Pulse system will only be $5 more on monthly fee and all installation and equipment are waived, when onsite no such thing! The difference is that now they know your physical address and layout of your home and brought the hole in your wall to make it hard to deny installation.

The ADT Sales person promised a free system with no obligations so I got the system installed and I am told to use a USAA membership to get a discounted service rate. I sign the form for USAA members, and not looking at the fine print find out later that I actually signed a contract for three years and would have to pay 75% of two years of service to cancel. WOW! What a bad business to ROB people with fine print contacts and have sales tactics of empty promises.

A little over 2 years ago I installed ADT. The company arrived and damaged my Bose System when they used a stereo wire to connect one of theirs. I contacted the company who installed my surround system and when they went into the crawl space ADT left all the wires hanging loose. I contacted them and the installer spent about 3 hours, fixing the mess. I disconnected the service and was told my bill was paid in full. A few months later I received a bill from a collections agency stating ADT send my account to collections. Prior to that I received a bill saying my account was paid in full. I took care of the issue and will never, never, ever conduct business with ADT.

I had ADT come to my home on 7-25-14. The installer was great, Shawn **!! He had problems while installing. My neighbor who is a police officer had the police dept. come down my street several times. Shawn had to call his supervisor who also noticed the police drive-by's. My house was broken into. They or whoever did this opened the top window down!!! I did not call my local police dept. because of personal issues with my police neighbor!!!! This service did not protect me and is useless!!! I just want a letter from the installer and his supervisor re: their experience while at my house that day, and to stop this service and billing my credit card. Please help me because no one from ADT or Protect Your Home has helped me.

I have moved to a new home and simply want to transfer my service to the new house. I've already received multiple flyers from ADT saying the previous owners had ADT so I expected it would be easy to resume my current contract at the new house. That was one of my questions before signing up - can service be easily transferred if I move? They said "Yes". That turns out to be a lie. I either have to start another 3 year contract, or pay almost $1000 to get out of the current one. The other option is to pull the contacts off the wall and get the box from the new owners of the house. Removing the sensors glued into place is going to damage them and the trim in my old home. So, just how am I supposed to easily transfer service as I was promised? The new home is already wired, has 4 boxes, not one, and all contacts are in place, so why do they want the old ones?

Our system worked great for about a year. Lately, a "fire trouble" alarm has been going off between 2-3 AM waking us up. ADT thinks it's a battery in the heat sensor in the garage, but it's too high up to check without buying a huge ladder. He said they could come out in a WEEK to check it, and if it's a battery they will charge us a service call fee--- We bought the maintenance contract to cover this stuff but they still figure out a way to charge $$.

On 8/18/14, I scheduled an ADT repair visit between 8am & 12 noon. No one showed or called. Basically, every 6 months, something goes wrong prompting a repair which costs additional money. The last time, there was a short in the fire detection system. At 2 am, a NYC fire truck came to my apt and 3 firefighters WITH AXES at my door. There was no fire. It was a false alarm. This time, when I called ADT about a missed appt, I was told ADT tried to call me at a 718 phone # I hadn't had in 5 yrs. The service dept didn't have the correct #s from the emergency dept. I missed an entire day of work instead of 1/2 day. When I spoke to manager Kirsten in Rochester, she said she could not correct my contact info. I would have to call another #. I waited 14 min to speak to Kirsten and more wasted time was not what I intended to do. ADT is terrible and the actual cost of service is MORE than advertised.

ADT sent out a local install company to install the service in 2011. It appeared the service was functional so we signed off for the service. Very soon after, we had problems and we called ADT. They sent another contractor out who indicated the installation was sub-par. In fact, you can see where the wire crimpings were coming off. The tech messed with the system, and soon after we had more problems. ADT then sent the installer out to "fix" the system, and they converted the signal over to wireless. Again, the system was shoddy and we continued to have problems. We sent in a cancellation letter and called ADT, cancelling the service. ADT continued to automatically withdraw the funds. We call again, reiterating we cancelled, and they agree, but again still charges were coming out of our bank every month. I call AGAIN, and after being shuffled around on the phone for well over an hour, we were "cancelled" and a 6-month refund was applied to our account. This is December 2012.

Hi there - had 'dinosaur' ADT system for 13 years, which used rarely - just kept it for basic emergency case monitoring. A few years ago, started looking for a system which I could actually conveniently use without getting to keypad each and every time - got an upgrade quote from ADT with a price tag doubled what I had at that time to $60/m, plus installation and upgrade on top of that north of $1K. Checked with them annual-ish - to see if they can give me a price break - nope - no way! Finally, Ackerman security showed up in my court - and I switched to their services for the same amount but with way much better equipment, about the next time! Decided to month before the 3-month-in-advance payment lapsed.

I've been a customer of ADT for almost 5 years now. Recently, I had an issue with a sensor. I called ADT to get a "service technician" to come and replace the sensor. I was told the only available day was 5 days from when I called. The reason was because they had only ONE service technician to service the area that I live in. I was advised by the ADT rep to bypass the sensor when I set the alarm until the technician could come. The ADT rep stated that her "hands were tied and that there was nothing that she could do to get a technician out there faster". What I find infuriating is that when I had this particular sensor installed it took the technician all of 10 minutes or so to install and program it into the panel. I also find it hard to believe that a company that boasts millions in revenue and claims to be the best has only ONE service technician. My fee that I pay ADT covers me for alarm monitoring, maintenance and repairs. I expect that when a company makes claim of being the best in providing protection that they do just that, ensure that faulty equipment is repaired ASAP.

I believed that the security system provided for me by ADT was a decent product. After initial problems caused by them that were not handled promptly, I relaxed and thought all was well. It was not. When I had an electrician moved the control box and some of the window alarms, nothing happened. No call to check etc. Clearly, the window alarms were not working. So, I have never had actual protection for myself and my property. I want to cancel-- in fact, there is no valid contract. However, the company wants me to pay out the remainder of the contract costs. Clearly, this is unfair.

I tried Protect Your Home from a co-worker's recommendation. Tech came out to install, when first walking in went over my contract. Some promises were not added and I refused to go further, making him call office, after calling all promises would be granted. After he gets half way and put holes in my wall, he begins asking for additional 99.00 for cell phone uplink. I told him NO because it was promised to me free. He said, "I have never know them to give it for free and we will have to cancel." He said, "You will cancel everything because you don't want to pay 99.00." I said, "Yes because it was promised as part of my package." He then says, "I'll go call but I'm sure they won't honor." After 15 minutes it was honored. Then he tried to get me to buy a 1000 full package, again I said NO. After he saw he couldn't budge me, he finishes install and said he won't get paid for doing work, now we all know that is a bunch of crap. His whole entire demeanor changed and he was no longer friendly.

We had an ADT system for about 6 years. The system began to break down regularly and we would call for a service tech. It would take a month to several weeks to schedule a tech to come out a fix the system, in the meantime the system did not work. After repair the system would work for a week or two then break down again. ADT said they would credit our account for lack of service, and did once but not the other times. They said they would credit for one month the last time but never did. We had another service install a new system, which works. ADT started harassing phone calls about the last bill before we even got the bill. They had also steadfastly refused to give credit for times we had no service. DO NOT USE ADT. THEY ARE FOCUSED SOLELY ON EXTRACTING MONEY FROM CLIENTS AND HAVE SEVERELY OVEREXTENDED SERVICE PERSONNEL. THEY WILL MAKE HARASSING PHONE CALLS EVEN BEFORE YOU RECEIVE BILLS.

I have similar issues today. Adt claims I need to obtain a new contract with them in order to turn services back on from a one time billing lapse. Currently I am up to date on payment and my contract term is almost up ($571 left). I have no services currently but I am being charged until end of agreement anyways. They keep transferring me around with no resolution. Once I stated this is illegal to charge for services or goods (referring to my signed contract) and not offer them unless I sign another 2 year. Meanwhile if I do nothing at all as I am I must pay my regular monthly payment until its term but without services. Another time I was told I had to wait 3 months? Then transferred again and the next person at corporate never heard of this rule.

After reviewing the contract my husband signed, I noticed that the sales tax for our area was incorrect. I called in thinking it would be an easy fix. I was wrong. They had to send a message to the accounting department to get back to us. When they did get back to us, they claimed the sales tax was correct. I returned their call and stated the tax rate was not correct and they needed to fix it. I am still waiting for a response but I will be contacting the State of California and my credit card company.

My wife and I are trying to cancel our service with ADT Security. Our contract is over and they will not let us out. They tried to lower the price and we said no we just want out. But to no avail they tell us they need my password and peoples names that we put down as contacts and we said we don't remember. They come back with that they need a 30 day notice of cancellation and I asked to talk to their manager and they say he is busy with other customers. We just want out of this service because it is too expensive and not worth the money of keeping them. At this time they are not worth any stars because it is terrible service and not worth the hassle of keeping them.

ADT repeatedly called until we agreed to installation of security system and gave them bank card number over the phone so they could charge the account in advance. They promised that if we decided not to have the system installed at the time the installer arrived, we would immediately be refunded the charge to our account, plus receive a $100 Visa gift card from the installer on the spot WHETHER OR NOT we had the system installed. I asked by phone and email to get a copy of their multi-page fine print contract in advance for my review and they assured me they would, but did not. When installer arrived, I refused to allow installation because I was not going to sign a contract that had not been reviewed in advance. It took two phone calls and over an hour to get refund of original charge to our bank card (while the installer waited) and then was told to go to ADT website to see about VISA gift card--and, in spite of their promises, you have to have proof of purchase of the ADT system to get the gift card. WARNING: Read their contract carefully before you allow installation!!!

I have several properties and all have ADT Security Systems. The problems began when we upgraded one to the Pulse system in Aug 2013. The initial installation cost was $983.99 with a monthly service fee of $57.99. The system did not work correctly from the beginning. We had several techs out along with our telephone service provider and an IT tech. In June 2014, I was cc'd the work order from one of the techs who stated the system was not even installed and that they would need to start over from scratch. I began complaining and as of this date, nothing has been done. I get plenty of lip service but no results. I just want my $1621.88 back and I'll take all of my business elsewhere.

After years of poor service (e.g. panic code entered from my address, after which ADT called to verify if there was any problem...3 HOURS LATER!), I cancelled the service in February 2014. Immediately, phone calls started pouring in asking me to come back, offering newer and greater services, etc., which I denied. A bill came in May, which, like a good citizen, I paid thinking it might be the balance on my account up to discontinuation date. Now is August, and another bill rolls in.

When the agent was filling out our contract back in July 2012, he told us that the contract would be for two years. If we we were not satisfied at the end of the two years, we could cancel our contract. We were not satisfied with the service due to a few mishaps but when we called ADT to cancel, they told us that the contract was for three years even though there is nothing in our paper work to show how long the contract was for. The agent said two but didn't enter it on the contract which we didn't notice. They are suppose to send us a copy of the contract where it says three years. If there is a contract for three years, we don't have a copy, only they have one. They want over $300 to cancel. We are pee-oded.

My system hasn't worked for nine months after spending over $700.00 in services and installation. In addition, they continue to charge me monthly and refuse to let me out of my contract after two years of trying to get the system to work properly. If anyone can offer assistance of what I should do, please let me know. I've never dealt with such horrible customer service than with this company!

As a result of me closing the checking account I had registered with them, they charged a penalty of $30.00 as a service charge. They use 'snail mail' to notify you of the amount you owe them, even though they have your email address. That charge is imposed no matter what. I asked when would my two years contract end and was told it would be in July 2015. I requested the service be terminated at that time. To anyone's surprise, it's on your shoulders to call them a month ahead to cancel. She would put the information on my record but that would not terminate my service!!! Thank God, I have a great memory as well as an electronic calendar and they can expect another call on May 30, 2015!

Signed up for Pulse in June (it's a 3-yr contract). Beginning of July, camera stopped working!!! First appointment available to get a tech - approximately 7 days. Had to postpone due to vacation. So finally had the tech come in Thursday. Note the appointment is a time slot 8-12 and you have to be available at home. Tech decided the camera needs to be changed and installed a new camera. Issue was fixed partially. So we called back again that the issue was not completely resolved. No immediate appointments available!!! Next appointment is a week out. Again 8-12.

ADT was aware that they were not receiving a signal from my alarm system. They billed me for 22 months of non-service. When I purchased a wireless system, the installer informed me that ADT was monitoring my alarm. I called and they confirmed that for the last 22 months it was off line and no signal. I want this information all over the web.

I reported my thermostat broken and almost two weeks ago, on Thursday, a technician showed unprepared and said he would come back Friday. We are going on almost two weeks now and no one has called and no one has showed up. Every time I call - after waiting 30 minutes on the line I get told I am going to receive a call back as soon as possible. My electricity bill came higher because of the thermostat being broken. Am I ever going to receive a call from your company??? This is unbelievable!!! I put my number on your website to contact me and within 5 minutes I was receiving a call from your sales department! Yet I have been waiting for your customer service department for almost two weeks now!!!

I'm a new home owner and it was recommended to me by my insurance company to go ahead and have an alarm installed. The first company I could think of was ADT which was great the first day I talked to them. They told me I would pay an installation fee and gave me a $300 credit towards the hardware without ever telling me this hardware would cost over $1000. Not to mention customer service goes away after your installation. The technician was very personable but everything else about this company was horrible from the hidden fees that didn’t stop after the installation to the phone app that never works and ending at their over the phone, run-around customer service. Don't waste your time.

This company makes you sign a contract in which they are very vague about and when their equipment is faulty creating false alarms and negating the use of the system do little to nothing to resolve. In turn, once you cancel (because you have no choice) it's basically a paper weight hanging on the wall not to mention the damage the installer did to walls and cabinetry to install the system which had to be removed. They stick you with an ridiculous cancellation charge. Stay far away from 'Protect Your Home' and ADT. Poor customer services and very shady business practices.

Please do not get sucked into this service. My new home is not secure. The company wants $700 plus to make the remainder of the house secure. Sales promotion was certainly not correct nor adequate. The six-month guarantee does not cover security only equipment. Please be CAREFUL. Search other options.

It would take a day to tell of the many false alarms with this system, incompetent customer service people who change the story from one to next of how to resolve, not responding to alarm and calling 911, many service calls and issues still not resolved. DO NOT BUY ADT PRODUCTS. You won't even feel not be secure as they don't monitor your home.

Visited with Jason 1-866-595-1607 Ext ** and talked about a complete home system to include 1 camera. Called back on Tuesday and added a second camera and was told the total cost would be $200.00 - not a problem. On Thursday the 31st of July the tech arrived on time to install the equipment. Very nice at first but the more he talked the less I cared for him. After walking thru the home he stated that some of the equipment quoted would not work. The camera would not work because I use a wireless internet service and the salesman did not include enough coverage for all windows, so I asked for a corrected balance and package information. To delete the camera and add the 3 or 4 window monitors I would be charged 198.00 for 3 months, the 99 dollar install fee and total monthly would drop from 59 to 53.

I've been a faithful customer since 2008. I've called to get quotes on additional sensors and was transferred to 2 different departments. Eventually I was told I would get a call back. That was 5 months ago. I decided to change service and spoke to a Chad, who is in need of some customer service training. I advised him I've decided to switch and he ask why but never even offered an apology or tried to keep me as a customer. Then he said even though I've switched service I will still be billed for another month even though they will not be providing service.

I finally decided to install an alarm in my home and decided to go with the ADT flyer that came in the mail. The representative was very friendly and told me a tech would be out the following day. The tech from Protect Your Home arrived on time and also very friendly. I needed a second keypad upstairs but the tech stated that the pulse system would be able to do the same thing. So I went with the pulse system (the pulse system is an app that you install on your smart phone). Let me tell you it is not all it is made out to be. The only thing you could do is arm or disarm your alarm. If there is in fact a robbery you will not be able to press a panic button which I had expressed to the tech I needed. I had a motion sensor installed, a shock sensor installed on my sliding door, a tilt sensor installed on my garage door, and other sensors on my windows.

Before moving on to our new residence we have called to inform ADT of the unique situation of our relocation and to discuss whether the system could be moved with us as well to our new residence. The representative we purchased from informed us that ADT does not have service in the country we were relocating to and the account would be cancelled and instructed us to call customer service to inform them as well.

I have been battling ADT for nearly a year. I have made numerous phone calls which have only yielded empty promises and lies by ADT. They have never completed work as promised, or the credit they have promised time and time again. I have had to involve my bank and evoke my right as a consumer to initiate a charge back against ADT. This has only resulted in them creating an invoice for the work they never completed as promised and then threatening to take me to collections plus cancel my contract and impose extortion like cancellation fees. This company is a disgrace, dishonest and incompetent. Small business men and women stay away from ADT!

I am 63 yrs old and physically disabled with a social security income of less than 800 dollars monthly. I had been a adt customer in my manufactured home for 4 1/2 yrs with a 5 yr contract. Due to be fulfilled in Jan 2015. Disaster came into my life, when my husband of 23 yrs, who is 58 yrs old and healthy, suddenly had to have quadruple heart bypass. He was on unemployment for 8 months when this happened, and so the bills soared to where I couldn't afford my medicines or food or anything but the basic water and electricity. I have always paid my bills on time and so I called the companies that I had for things like cable, etc. They all were kind to me and DID not charge me a early termination fee, except for adt. Now I thought that after 4 years and 6 months of paying my bills on time, never getting any credit for the many, many times that my service DID not work for months etc when I requested credit and never got it, or when technicians DID not show up as promised to fix my service etc,etc, that surely with my situation that when they offered to cut the rate for me, and I explained I had no money my bank statement had a 0.00 balance.

After reading these other posts, I am extremely upset that these practices have impacted all of us and there are common experiences. I received a marketing flyer also from ADT when we moved into our new house. The marketing is deceiving since it also appears as though we are working with ADT but it is truly the authorized dealer. The installer was supposed to arrive between 3-6PM but ended up arriving at 7:15PM. This doesn't help when you take off from work early. When the installer arrived, he told me this was his first job alone. His manager sent him after another job that ran late by himself for his first install. The installer was not happy because they typically have another senior installer helping.

I had ADT install a "PowerSeries" security system two years ago. I do not want to renew my contract with them. They told me that if I don't renew the contract, the security system will no longer operate. I thought that it belongs to me now and that I can elect to not have the system monitored while it will still sound my alarm if tripped. Can anyone tell me how I can continue to use the system with the monitoring contract with ADT?????

ADT uses ProtectYourHome as an "authorized" dealer and we have had nothing but problems with our cancellation of ADT because of the dealer. ADT does NOTHING to help with problems with THEIR dealers. We were told it would be 30 days before we would receive our money (over $200) from the time the equipment is picked up (I had to call to arrange this). The equipment has yet to be picked up. DON'T EVER DO BUSINESS WITH ADT!!!!

Had received a flyer offering ADT service so I called and made an appt to have someone come out to install a system. The company who responded was Protect Your Home. The installer was at our house for 5 hours, visiting part of the time and I had to remind him we had things to do. Long story short the company offered rebates which he "forgot" to leave for us. When I tried to reach him I didn't get a response until I threatened to cancel. Then he didn't send the info again. I called to cancel the service and still waiting for them to pick up the equipment. We are owed money from ADT for monitoring for next month and money from the "dealer" for an app we paid for. TERRIBLE SERVICE!!

When I moved my 90-year-old mother into our new home, I wanted a security system to monitor open/close doors, and the emergency connect button, like Life Alert. We had to call the technician back 3 times after the initial install because we found out that it had been interfering with our DSL and phone line with Frontier. Believe me, I am no fan of Frontier, and the "he said, she said" between the two was mind-boggling. After a year of substandard DSL, Frontier finally escalated to a SR tech and, lo and behold, it was ADT causing the problem. In addition, when we recently burnt a pot, and filled the house with smoke, we discovered that ADT had disarmed that as well! For a year's worth of non-service, lousy internet, and no smoke detectors, I got a month free service, NO CHARGE for the tech to fix THEIR screw-ups, and a free GSM (whatever that is) to "fix" the problem. $600 down the tubes and another $800 if I choose to end the contract THEY never fulfilled!

On my contract it is clearly marked that I am to be billed monthly. Today got bill for $137.97 for 3 months of service. Representative said there is nothing she can do. Doesn't seem fair. What can I do? Thinking of cancelling service.

The Alarm system has never worked properly. The equipment installment is obsolete, outdated. I own a couple of fast foods and it is the worst security system I have seen and very expensive as well. I decided to go with the competitors. Businesses out there, do not invest of this Alarm System with ADT.

I have an alarm system that I purchased, but not from ADT. I had this alarm for several years. I guess there is a thing that alarm companies do that they sell all their accounts out. ADT bought out the company I was using. I was monitored by them for approximately 10 years. I stopped using them because they priced me out of a reasonable rate for monitoring. I stopped monitoring services all together. Recently, I decided to start again but was unable because other companies said it was locked out and I would have to purchase all new equipment to get set up.

I recently moved to Columbus, GA for work related reasons. I elected to rent instead of purchasing until I had gotten the feel for the city. The house already had an ADT system in place and wanted for ADT to come and Activate a Code to get the system up and running. The only choice was (according to my Sales Rep) It has to be monitored at a fee of $42.99 a month total of payments 1547.64. Nothing was added/upgraded to the existing system. It was only to have it monitored with a 3 Year contract when I have only signed a Year’s lease. It was explained to me that after 1 Year wherever I moved nationwide I could have a free system Installed and carry the remaining 2 years still left on the Contract. Furthermore, it was never relayed to me that I had 3 Business days to cancel. I could have spent $1000 on a new updated system and taken it with me!! ADT's Sales Agent John ** is 100 times worse than a Back Alley Used Car Salesman! Get Facts and don't let your Security overwhelm your Broke Bank Account.

ADT is the WORST... STAY AWAY... false advertising as to how much the initial cost of installation is... me. Had them for 5 yrs. This yr, my alarm goes off randomly... Two days in a row, the fire alarm went off falsely and fire trucks, ambulance, cops, etc., came. One day, they came two times in a hr... Broke into the house because we were not home... Burglar alarm goes off all the time... Had numerous techs here. They don't know their left from their right... only a senior tech does, and they are rare.

An eighty nine year old woman with cognitive problems signed up for services she did not need. The flashing light and the alarm (when it goes off) causes her increased anxiety. I reported this to her Dr. who sent a letter as requested by ADT. A disconnection was scheduled for July 25th. Mid-morning of July 25th the elderly woman called me to say ADT called and she cannot understand if they are telling her they are not coming.

While on vacation, one day the alarm siren began to continuously sound. In troubleshooting over the phone with my neighbor, ADT concluded that the panel was bad. But earliest appointment was 2 weeks later. We ended up killing power to the system and staying unprotected. Technician came and replace the board behind the control panel. Did some testing and left. We later found out that the replacement board could not communicate with the wireless sensors, therefore our wireless zones offered no protection. Another appointment 5 days later, when they called to reschedule for the following week. I asked to cancel the service, to which they replied they could pass by in 2 days (really, so that day wasn't available when you first checked availability?).

ADT has a collection agency calling me for $141 on a house I moved from almost 8 months ago and on which I paid almost $800 early termination fee. Someone from ADT was supposed to call me but so far nothing.

First installation tech didn't finish and showed up hrs late. Stayed till 10pm at someone's house - very inappropriate flirting. First day after installation - error/defective readings from 1 sensor and within days 2. Tech promised to come back and phone in to set up appointment for 1 more FREE sensor installation, didn't bother to ring and missed own appointment. Called someone else, came by with no mention of installation charges. Asked for card number because "boss needed it" and after I specifically notify/confirmed with him if said installation was free, he brushed me and said yes. Moments after he leaves, my acct was charged $140. Called corporate and received very odd speaking rep who connected me to a supervisor who did not give two !@#$% about my situation and simply read off her computer.

Called ADT to inquire about their new program (Pulse) that offered two outdoor security cameras. The first person I spoke with asked if I am a new customer and when I replied that I am a current customer, he stated that I could not be eligible for the offer. When I stated that the ad did not state it was for new customers only, he said he could offer me the Pulse system but it would cost $55 for installation and he could only offer me one interior camera. The advertisement stated that installation is free, with two free exterior cameras. When I asked to speak with a manager, that person said they could offer me installation at $150 and one interior camera. When I stated what the sales rep offered, the manager stated that I am dealing with two different departments, therefore two different offers. Total nonsense! Will look for another company after dealing with ADT for over 8 years!

This review is my home alarm system. Before moving out of my house, I called ADT whose rep advised me to transfer the service to the new tenant which I did. ADT outsources their technical and installation work, so the technician came, reconfigured the account to the new tenant but entered the wrong address in the paperwork. I had to contact the technician personally to please correct it. Two months later, he did, but then ADT had sent my account to collections even though the tenant took the account over. I called ADT and there seems to be an issue with resolving any concerns because they all told me that I should deal with the collections agency (even though they had been collecting their monthly payment for 3 months). Finally get in touch with the collection company "Equinox" who told me to contact ADT for corrections.

Heather, the Alabama ADT Manager, told me that the cameras were 180 degrees - that was the "only" reason I signed up with them. When the installer arrived, I saw that the cameras were 45 degrees & stopped the installation. At that time, Brandon - another manager - called me and would NOT take no for an answer that I did NOT want their system installed. He kept insisting that he could find me 180 degree cameras. Four (4) days later - without installation & with me telling Heather I was NOT taking their service, Brandon called me telling me he was going to order me 180 degree cameras & that he would call me the next day at 5:30 - which he did not. The next day my checking acct was debited $349 for an install that NEVER happened from a company I cancelled the contract with because they did not have the product that they sold me.

I had a new system installed by ADT. I had an older one in place. Spoke to a supervisor today. He said the installer left the old equipment on the cushion in the bay window in the entrance way. My sister called and she wasn't anything there when they installed the new system. She agreed there wasn't anything left there. So the supervisor said there was nothing they could do. I was so angry I actually cursed him out. So, basically saying, ADT is full of themselves.

My mom had the system installed and the next day she went into the hospital. They would not except that and said they did not care she went to the hospital and still had to pay. Lied about everything and was very hateful. Have been going through this for 2 months and still nothing. A classic case of taking advantage of the elderly. Do not let an elderly person have ADT installed. They will rip them off.

This company is horrendous. They have terrible customer service, shady business tactics and if you decide to move, beware since you will have to pay lots of money if you do not complete your contract. There are many other companies to use that are far cheaper, have better service and do not consistently rip off their customers. STAY AWAY FROM ADT!

I live with my 74 year old handicapped mother and 79 year old mentally ** Uncle and my husband. We have a home with ADT services so we thought it would be a good idea to activate the account. My mother put the account in her name, but we pay the payments out of our account. Well the account has been active since Oct of 2013 and the system has NEVER BEEN TURNED ON. Between my mother and my uncle, we have not been able to use the system for fear of them tripping the system and the police showing up in the middle of the night. So I asked my mother to cancel the account. Why continue paying for something we have not used. They requested a mailed/faxed letter in order to cancel the account. Faxed in request on 6/5/2014. Received confirmation that account was cancelled but takes 30 days. Found a new charge on my bank statement. Called ADT and found out that the request was not processed until 6/18/2014 AND that there was an early termination fee that nobody said anything about for cancelling the account before the end of the contract.

After 8 years as a loyal customer, I call ADT for them to send a person to fix a sensor and to fix a problem in the ADT system. The next available appointment was for 11 days later. Then I ask for a sales person to come and explain to me about a better system maybe for me to upgrade it, then the next available appointment was for 2 days later. WOW... to send someone to fix a problem 11 days and then to send someone to sell you products 2 days. It's more important for ADT to sell you and charge you than to fix a problem with the alarm system. They are a monitoring company and in this case our money is more important than our safety.

I had ADT since 07. Then a small lapse of judgment; I switched for a couple of days to another agency because ADT stated they would charge me if I wanted the wireless system. Well I called them after I canceled with the other company and they said they will install it for free because they have a summer promotion going on. I set up the installation and the installation guy was on time and professional. He was honest and said it will take a while. He put the system where I wanted it. When he was finished, he cleaned up his mess. The only small complaint that I have is the wireless system has more equipment that has to be installed with it than hardware. I thought going to modern technology would require less but I was wrong. I still am happy with my decision.

I purchased a condo on 6/13/2014. Subsequently, I received a mail advertisement, stating ADT had a special which would meet my needs; providing coverage for my condo with as little as $99.00 + tax installation with approximately $1,700 of equipment included with a 3-year contract. I responded to the advertisement and on Friday, July 11, 2014, at approximately 3pm, the scheduled time, an installer from Defender Security, an affiliate of ADT, arrived at my condo. The installer rapidly covered the items of installation and asked, without mentioning price difference, described aesthetic differences from the advertisement and the availability of a sophisticated 'Pulse APS'.

I have had ADT for about 7 or 8 years. I decided to replace my land line with the wireless system. June 26, 2014 the Tech come out almost 2 hours late. After he finished, he did not check see if was working properly. I set the alarm and left my house. When got back, the alarm would go off. I called to have somebody come back. After being transferred 3 or 4 different times and being put on 15 to 20 minutes each time, I talk with someone. They told me it would be almost a month before they could get someone out. I threaten to cancel. They sent in about 3 days. Still having problem, called. They wanna still schedule me almost another month. They crooks. They wanted to charged $99.00 for installation. Since they was almost 2 hrs late, I paid $79.00. I talked on phone and they agreed. I wrote on the check why I paid $79.00. They claim they could not process and wanted to charge me $99.

I had adt for approximately 3 years and last week my wife activated the system before she went to work. When I returned from work I tripped the alarm and it went off for about 5 minutes because I couldn't remember my passcode. Finally I called my wife and was able to turn it off and I noticed that no one from ADT called me to check. To my surprise I find out from ADT reps that they had been having issues with their signal and cell towers and that there was no way to know when the the alarm goes off. They been having these issues since March 2014. I work overnight and come home early in the morning and depended on a security system to protect my wife and kid and all this time there was no protection and ADT didn't care to inform me that they were having issues and my family was exposed to anything that could enter through that front or backdoor.

My fiancee signed up for ADT through a local vendor and signed a 3 year agreement. She tried to cancel within 10 months and then had to reinstate due to the high cancellation charges. Then we had an issue with an alarm that would not shut off and called into the service center. They stated the service was cancelled and we ended up cutting the power source. Since we thought services were cancelled we did not look to see if we were still being charged. It was an account we do not closely monitor and when we recently discovered we have still been charged for almost 2 years. We asked for a refund and they refused stating that there was a call but they did not refuse services.

I installed an ADT pulse system 6 months ago. I've had nothing but issues. The installation was OK. Everything is POOR. You have to deal with the salesperson for everything. Very dishonest and incompetent. The pulse system is horrible. The picture quality is poor. The system is not very user friendly. I couldn't be more unhappy. I was going to install the system in two of my other businesses. Now, there is NO way. I've voiced my complaints to the local reps, but to no avail. Now I tell everyone I know what a junk system it is and how dishonest the local sales people are. Stay away from ADT.

I had an ADT security system installed at my mother's condominium 1 year ago. When she passed away I called to cancel the service and was told I would be forced to honor the remainder of the 2 yr. contract. I was shocked and disappointed. My real estate company and its 17 branches were referring clients to ADT on a weekly basis and that practice has ended effective today. What kind of fools does ADT employ that cannot see the value of future business. In my opinion they are impostors.

Our home was broken into while having ADT. ADT informed us that our system had been offline for months and it was up to us to monitor it monthly. We then thought our system was working fine. Once our contract was up, we called to have it canceled to find our system had been offline for months AGAIN! We canceled to have a new company monitor our home that would notify us if our system was not working properly. 45 days later, ADT charged us another month after we had all their equipment removed which means AGAIN the system was NOT monitored and they have no notes of us wanting to end service. They refuse to refund our money stating we should have been calling weekly to make sure on our own that we were online. Not sure why we should call to check when we pay them monthly to monitor their system.

I have a system installed by ADT that is less than a year old. There are two faulty sensors that go off constantly. I have tried several times to get a service call but I never am able to get a Live person. After waiting 3 times with hold times of between 20 to 30 minutes I will never install another ADT system. Stay away!

I contacted ADT and requested one of their pros to come out and give me an evaluation of my security needs... Total rip - off!!! All he was concerned about was money... a supposedly 'free' installed system ended up being over a thousand dollars!!! Beware of ADT's lying ads people! I ended up getting a platinum system, wireless with no cost up front.. Fully monitored system too!! Do your homework... ADT is a rip-off.

Been trying to sort out an issue with a price I was given and a price they decided to charge me after installation was done. It's now been 3 months and I am no closer to sorting it. Not good.

We paid to have a system installed, and after two years it developed problems, so my wife called asked for a technician to repair. A person came over and did something and asked my wife to sign a paper. She unknowingly signed a two year contract. I personally believe this service is worthless. Think about it for a second; I am a smart thief and I broke into your house. The timer just started; 80 seconds later, a message is sent to ADT, tick tock tick tock, time is moving. Now an operator calls the first number, maybe 60 seconds have passed, then the second number another 60 seconds. Call the police another 60 seconds. We live in an unincorporated area. It would take a police car at least 10 minutes if not longer to get to our house. So we have at least 13 minutes for the police to come over. Remember I am the smart thief and in 13 minutes I am far away from the house with your laptop, iPad, and your brand new 3DTV in the trunk of my car.

We also have been having a similar issue to the below: For the 7 months the cellular connection has been faulty and our alarm sounds 2-3 times daily and in the middle of the night. ADT knows they need to update our alarm system with newer technology that is compatible with 3G/4G cellular networks. We have done everything possible to get ADT to resolve the problem with false alarms and to repair our present system. We are experiencing an ongoing nightmare with the lack of service and false alarms. We have no place to hide and having an ADT alarm is our worst nightmare. We have asked on multiple occasions to have the system removed from our house but can't get a technician to come out. They are only interested in what is convenient for them and do not have the customers best interest. Agreed!!! DO NOT EVER SUBSCRIBE TO ADT. Absolutely horrible due to their laziness could cause a lawsuit.

We have an alarm system that was installed by Brinks 10 years ago. The system communicates with ADT via a cellular connection. For the past three month the cellular connection has been faulty and our alarm sounds 4-5 times daily and in the middle of the night. ADT knows they need to update our alarm system with newer technology that is compatible with 3G/4G cellular networks. We have done every thing possible to get ADT to resolve the problem with false alarms and to repair our present system. The problem is ADT does not have qualified people to repair Brinks alarm panels with older technology and priority is given only when you threaten to cancel your service contract.

Was never ONCE informed that I was required to get a permit from the Dallas PD in order to have my alarm linked to the police. Only found out about it after the alarm went off and was called back 20 mins after it went off to tell me that the police would not be sent b/c there was no permit on file. Nice time to find out about it for the first time. I will say that Jennifer in customer service did do what she could to help and let me out of the contract a few months early but still very disappointed in having spent nearly $2k for people to simply monitor my alarm and not be able to do anything about it in an emergency.

After canceling a contract with them in 2008, and finding out they still had been automatically been taking a payment from an account, their customer service had the nerve to say that they could not even find my account to cancel until I found an original contract. And that while they had no record of providing any service, having a valid mailing address or phone number within the time frame they keep records for - they have a lot of customers which pay for the service without using it for insurance reasons. And although they have never sent me a certificate, which you need to provide insurance, it was more reasonable than the possibility that they made a mistake.

We had ADT for 3 years - the full contract term. We moved in 2013 and sent ADT a registered letter 60 days prior to the final month of the contract so they would not renew. Not only did they continue to bill us (which we had the credit card co reverse and block any future charges) but then they told me that there is a cancellation fee. I still get statements for $20.00 for a cancellation fee on a contract that was completed and not renewed, NOT CANCELLED. Told them to write it off or turn it to collection as it will never be paid.