Ace Hardware Reviews

Aces are locally owned and customer service and inventory vary wildly. What is consistent is the ultra low quality of their products. In the last year I have bought a screwdriver set where the handles break with first use, a defective soaker hose, and a hose repair set with stripped screw beds. Just don't buy anything that can possible break because if it can it will.

About three years ago, maybe four my wife for my birthday got me a Weber grill from the local Ace Hardware. She went in there telling them we have natural gas. We don’t need the tank. They sold us an LP grill and gave us a natural gas hose ! stupidly it took me four years to finally figure out what was wrong with this grill. It took forever to warm up. I called Weber and they even said I quote Ace Hardware doesn’t know what they’re selling. I am so upset by this because you hire the most incompetent people to do a job who sells a customer with natural gas a LP grill and gives them the adapter hose for the grill. Unbelievable. Buyers Truly Beware. They are super stupid.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those who truly keep the business running are ignored while mediocrity is rewarded. During my time as a cashier, I was more than just someone who rang up transactions—I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value.

I ordered an entire gutter system to be delivered. The delivery arrived missing parts. When I tried to get the missing parts, I was told the $2.99 part could be shipped to me for a $15 charge (??). The other missing part could not be shipped but I could drive to pick it up myself at a different store. I contacted Customer Care 4 times. No one even tried to help. All I got was “sorry for the inconvenience”. I finally found out after numerous calls that the missing parts were out of stock so the store cancelled those items. No phone call, no message, no communication. The store should have called me immediately and told me what was happening. Instead I was left to guess. Customer care was useless. Very disappointed in this company.

Ace Hardware Show Low, AZ - I took a Ryobi chainsaw in to be repaired. I had the cover and brake in a bag. I also had a spare chain in a separate bag to be sharpened. 76 days later nothing had been done. Their claim was that there was a missing spring. I was told that no one had called because they did not have my phone number even though my name, business and phone number are in their database. They didn't even bother to sharpen the chain. The manager was very apologetic, but offered no resolution. The spring is readily available from Ryobi for $3.86 but they could not be bothered. Do not, under any circumstances take anything to them to be repaired - you will be disappointed.

THE WORST CUSTOMER SERVICE EXPERIENCE EVER. I placed my order over the phone for 6 privacy screens. They had 3 in stock and needed to order 3 from the manufacturer. This was October 19 and was told it would be in Friday October 24. Never got a call that it was in so I called to check if it was in, the guy I talked to was VERY rude and we will call you when it's in. I called back on October 25 because I never got a call. I was told it would be in Friday, I got the same rude guy telling me they would call me when it comes in. I called on October 30 to only be told they were never ordered. I was told they would order them now and get back to me with an ETA, that also never happened. I called back to be told they were to busy and never called the manufacturer. But they were quick to take my credit card payment. I ordered them from another company.

I went into an Ace Hardware in Colorado Springs on Austin Bluff. I needed an old metal toolbox opened without a key. Even though they tried and couldn't get it open with their help and tools a customer was able to get it pried open, a former locksmith. Thank you to Fenn, Harold and Noah and the store front greeter, you are all kind and helpful. I bought a new soft side Stanley tool bag while I was there

Paid $38 for express shipping which was suppose to arrive Tuesday. They didn’t bother to ship till 2 days after I ordered.. They shipped it the day it was suppose to arrive. Needed the item before the hurricane hits and now it’s too late. Don’t waste your money on this site.

I went to the Ace Hardware on W Grant Road this morning, and arrived early. They did not open till 8 am. So I went to get breakfast while waiting for them to open. I came back and at 8:00 am I got out of my car and walked up to the door, but they were not open yet, so I hung around for a few minutes then I knocked on the door and someone inside knocked back, but did not open the door. I left and went to another Ace, because they are many in Tucson.

The worst online shopping experience ever. I placed an order, it was lost in transit. I didn't fault axe and places another order for the same item, 5 gallons of horticultural molasses. I received one. I contact customer care and they say they refunded my purchase. They did refund the initial purchase, but for the second one I have now been charged $130 for 1 gallon of molasses. I will never shop at any Ace ever again.

Ace Hardware ran an ad saying if you bought a M18 Light you would get the M18 radio for free. The ad was up on Facebook and their website. Through email they stated the ad was real however they won't honor the deal.

Today I had it for the last time with finding ACE products online at their website, make my purchase and used an ACE rewards/coupon, went in to the store to pickup, then they tell me one item apparently they don't sell because could not find anywhere! And again I lose the benefit of getting the reward discount because now my order no longer qualifies! I have had it with this. I blame ACE corporate for not properly managing their inventories and website, and border lining on false advertising about the use of Rewards coupons. For now on I will purchase from a competitor!

Do not purchase at Ace Hardware on 83rd Ave. and Camelback in Phoenix Arizona, employees have horrible customer service, they do not do their job right, they are stupid, I bought sawsaw blades by mistake and wanted my money back that same day that I made the purchase and showed them proof of the receipt and they total totally refused and told me to return the next day to speak with the manager, however I went to another Ace Hardware and told them what happened and their employee was able to give me my money back.

I was shopping online, the ACE website says, "Your order will be ready same day we will send you email." I did not receive email. After couple days called customer service (she was very nice Lady). They said, "We don't have that item and it will take 2 weeks to ship to store." I asked cancel the order. She said can not cancel the order. It must go to store then call back to cancel. What a old fashioned, terrible website system. I never order from them.

For a company trying to compete with Lowe's, Home Depot, and Amazon, their online process and distribution is so broken I'm surprised the company still exists. I ordered two items totaling $400 online with a delivery date of 3 days later. After 5 days I called the store who had no idea why it was cancelled, and referred me to a corporate number. I was then told the order was cancelled the day after it was received, but they could not explain why, and I was never sent any updates. It is frustrating to have to track down your own order and find out later it was never even sent. No communication, no updates, no explanation. I was trying to use a local store, but it turns out that Amazon is quicker, and slightly cheaper.

I was looking online on Ace for inflatable kiddie pools and it showed they had them in stock here in Russellville AR so I stopped by to purchase one so I asked the girl that worked in the middle of the store counter desk and she said we don’t have those here in the store so I told her, "Ok because they show you guys have them in stock right now" and with a attitude she said, "Just because it shows they are in stock doesn’t mean we have them in the store." There is different ways of saying it like, I’m sorry but it shows they are in stock but we don’t have them at this time, without having to get an attitude. I don’t go into this store very often but I definitely won’t after this. I just left and purchased at Walmart super center.

Never under any circumstances purchase anything from this corporation's website. I bought a Toro Mower a week ago (order #**) and, according to the information on their website, it was supposed to arrive at the local store on Friday. When I called the local store, they said they had no information and the truck with equipment sent from the warehouse was expected on Saturday. On Saturday, my order was not in the truck, and the local store said they knew nothing and couldn't help me. I called website customer service and was surprised to learn that they hadn't even attempted to ship my order and didn't know why this was happening.

Purchase a Mr. Cool mini-split from Ace on May 30, 2024. Charged $ 475.15 to my credit card. Received one of two cartons June 3, 2024. June 5 emailed Ace asking where the other carton was? June 9, received email from Ace tell me to contact Mr. Cool. Mr. Cool doesn't answer the phone. June 11, sent Ace another email. June 13 received email from ACE again telling me to contact Mr. Cool. Tried again and Mr. Cool tells me to contact ACE.

I ordered an upflush toilet for my basement apartment I wanted to get finished with a deadline for a move in date, Ace In Branford CT helped me place an order which I never received. Instead they Gave me a different toilet than the one I ordered. Now I lost a tenant and need to return this toilet and reorder from a better vendor. I will drive out my way Instead of buying from them. Again horrible customer service when it comes to fixing their errors.

Don't waste your time placing online orders! They have no clue what's actually in stock and will cancel your order! It's a pathetic waste of precious time, and then the Ace Rewards system doesn't even return the rewards that were applied to the (now canceled) order! So additional time wasted contacting corporate to get a replacement Ace Rewards coupon code, only to have yet another Ace store pull the same lame trick. Absolutely disgusted with Ace at this point, furious to the point I will never recommend Ace and am actively warning others - Don't expect any online order through Ace Hardware to be anything but a waste of time and a cause for frustration!

Been doing business with Ace Hardware for several years. I say by far the best and only hardware store I will ever go to. I would highly recommend this store. They care for their customers - Quality of their products are good, customer service is awesome and they welcome me every time I come in.

Buyer Beware: If you are wise, you will not order anything from this online Ace Hardware Marketplace. You will get what they want you to have instead of what you ordered and in most cases the items shipping and handling is high! Their lack of integrity forces you to received items that you did not order. Reason being that they do not want to miss the purchase that you just made, therefore they improvise and send you what they think is close to it! They also expect you to make good on their mistake. Take the item to their closet retail store for a refund less shipping and handling, is what they think. This is felonious, they know, knew and with intentional deliberate acts, sent the wrong product having their own evidence that it was indeed the wrong product. My total was over one hundred dollars. Shipping and handling was forty-nine dollars and change. Now I have to get my bank involved, in their felonious behaviour of not having order and integrity.

Horrible experience. First time, last time. Purchased an item, received an email the item was ready for pick at the store selected, as we’re getting ready to pick up the item, get an email the order has been canceled and a refund issued. WHAT! Make up your mind. Called the Customer Support line and another waste of time. Rather than make things right, they basically said I’m not so many words. Sucks to be you. Figured to give Ace a shot for the sale item. Should have went to a competitor. Next time I will. One and done with them.

I bought 4 bags of this "potting soil" last week. It was actually lumps of clay mixed with sand and rocks. I am really disappointed. It has no nutrients, the only organic matter was some stray sticks. Ace should know better than to put their name on this crap. I feel they owe their customers an apology.

I ordered 22 items from website, all showing in stock at store and available for curbside pickup in 15 minutes. Once order was received I got an email stating that my order was « Once order was received. I got an email stating that my order was « not yet ready. «  Upon reviewing the details of this email. It was disclosed that two of the items were in fact not ready for pick up and not at the store. The expected date that I could pick them up was a full week later. I then canceled those two items and continued to wait.

We purchased a rv water pressure regulator from the Davis Ace Hardware in Springerville Arizona. We installed it, it did not work as intended. The water flow was very slow. We fussed with it for a while, with no change. It would not work as needed. My wife took it back for a refund a week later when she was heading into town. With the open package, and receipt in hand, she politely asked for a refund. She was exposed to having to go through several level of scrutiny, by different employees, at one point having to wait five to tens minutes while they chose to test it. An older gentleman came back and told her that it works. My wife said, it didn't work for us, and he said, "It works here."

Ace Hardware in Susupe in Saipan. I already open claim to Attorney General. I will report to BBB, Consumer Affairs and all. I bought hose 08/24 then asked for refund 08/25 with same condition because the item is not washer hose but they denied because the product is soaker hose, not refundable. There is no damage at all, can not deny for no reason. I called Lois ** Ace Hardware cor MP to complain. Lois called Supervisor Angie and Angie lie to Lois that I bought 2 days ago and there is water in the hose. This business hurting innocent people by wrongdoing, lie, unreasonable policy. Why nonody explained to me before I purchase this is not refundable item. Why 2 employees eager to find items and recommended to me when I ask longer hose for washing machine? Why this Supervisor Angie lie to Company in front of customer. I recorded the lies.

We have been going to this store for over 10 years now, not to mention we have spent thousands in this store over time. Most of the time we have a decent experience. HOWEVER....today we were treated like garbage by an employee named Carl, an older, know it all man with a terrible attitude and he talked down to my wife like she was stupid or something.

As of July 27, 2023, this program is less of a benefit. The new rewards coupon is Get $5.00 off of $30.00 spent regular price items. This just change from Get $5.00 when spending $20.00. And a while back it was to get $7.00 off. Does not work with sales items. This program has less and less value, not worth participating. We all know we have been stuck with higher prices due to someone's inflation economics. But cost have come down, but retailers are not pass their lower cost to the consumer.

Think twice before buying any item online and privately owned stores since they claim they are “not affiliated” with each other and each store has the right to deny you a refund with a valid receipt regardless of company policy. I purchased an Ego battery that would charge but not hold longer than 30 min. while in use. 3 days later I tried to return it only to be refused a refund/exchange. This item does not qualify as gas equipment as the owner stated, I hope the $180 is worth him losing local business. I was also told by the manager, to “take the battery and get out of his store” when asking for them to show me the store policy and his last name. Unfortunately, shopping local to support a business was a mistake. I also emailed corporate and never received a response and called customer service with no resolution. No seems to know their policy and makes it up as you talk to them!

On 5/22/23 I purchased a GE Universal remote to control my Vizio TV it would not set up or work the TV, today I went to return the remote for credit and was told I could not return it because I had opened the package. I told the clerk if I did not open it, I would never know if it would work or not. I was rather shocked to see that an Ace Hardware store would not credit me for the remote that I purchased that would not do what I bought it to do.

I've tried over a dozen times to place an order with Ace Hardware, yet due to their unbelievably high shipping costs, I never have and NEVER will! I'm the procurement manager for our corporation, make ALL purchasing decisions and choose our suppliers, in which case Ace will never get our high-end business vs. all other suppliers of our industrial needs that offer FREE SHIPPING or extremely low, reasonable shipping. Example - had 3 cans of lacquer thinner in their cart, then when I went to check out the price DOUBLED due to their thievingly, over the top, high shipping. Bought it way cheaper from another reputable supplier, for the EXACT SAME THINNER, with FREE SHIPPING. Their HUGE loss!

I thought they sold Sherwin Williams, they do not. It was Sunday & I did not know if any other places were open. The paint rep told me they could make any of SW colors, upon telling him what I wanted he told me they could not make that one. The $72 can I received was rusted as if it had been outside for 10 years. 3 days later I had everything ready to paint, when I opened the can I realized it was not completely closed (thankfully it didn’t spill in my car). The paint was a huge clump that could not be stirred. When I spent part of my day off work going back to the store to get a new can. Did the mgr or the same paint rep even say they were sorry for the inconvenience, no. I was offered a replacement but they were out of the upgraded bathroom paint I originally bought so I had to downgrade, again without as much as a verbal apology. Then I had to use 3 coats to get decent coverage with the low quality paint.

The company worked with me to help me purchase new mouse traps. It initially was very difficult, but they called me and coordinated with me to get the mouse traps.

Cannot believe how lazy and inconsiderate the male cashier was today at the Colbert Ace Hardware. It was 15 minutes till closing when I arrived and attempted to find a plumbing item on my own before asking for help when I couldn't locate it. I went up to the register and asked the gentleman, an older hippie/biker type with bandana headband, if someone could help me... he immediately said no, he was stuck at the register. I asked if there was someone else who was able to assist me... I was completely dumbfounded, “You mean there is no one in this store who can help me find what I’m looking for? I’m the only customer in the store.” He said "No, Ms. ** and me are the only two here.”

I placed a curbside order and decided to pick it up before it was supposed to be ready, went to the store within 10 minutes of ordering and the item was already available for me at the service counter.

I purchased a replacement key fob 2 1/2 months ago and the key stopped working. It has left my daughter stranded at school. The Duncanville/Dallas locate told me that the warranty is for 2 weeks. This was not discussed when I purchased the key nor did I receive anything in writing saying it was good for 2 weeks. I paid nearly $200 dollars. Alex, the manager, originally offered to refund the money if I could bring him the key. He called back and said that the owner and corporate said he couldn't. This was the 1st time I had used Ace in a long time. I WILL NEVER SHOP THERE AGAIN. I now have to ship a broken key to her to try and get the car to a location to get the key fob reprogrammed. I was told that was my responsibility.

Similar to most rewards programs, with Ace Hardware rewards, when you buy something, you get rewards 10 points per dollar spent. But:

BUYER BEWARE - ACE HARDWARE WILL NOT HONOR A CRAFTSMAN LIFETIME WARRANTY AFTER 90 DAYS. After 90 days since purchase you have to contact the manufacturer directly for an exchange. I called ACE’s Customer Service line and was told the same thing. Never again will I pay a premium for Craftsmen hand tools at ACE Hardware.

They shipped half of my order to me - and half elsewhere! They won't ship me the other half - "it's already been delivered". So now I'm going to have to find it and go get it myself or buy it again. Never had this problem with other big box stores. Don't waste your time and money with these morons.

This was a simple order that was for 4 strands of red and 6 strands of green LED Christmas lights. The total order with shipping and tax came to $141.98. When I received the confirmation I laughed because the order looked like I had ordered 16 boxes which you will see with the attached picture, but of the the 10 total strands actually ordered, 6 were being shipped to me, as I wanted them to, but the other 4 were being shipped to my local store for pickup. I immediately emailed them back because I was shocked that someone in order entry would not have questioned this order and called or emailed me asking if this was my intention.

Did not honor their ACE Rewards program. I emailed 3 RFI's and they chose not to respond (I don't think that they ever do). Incredibly poor customer service. Tried 2 different stores with same results - nothing.

Ordered a Mastercraft smoker on Nov. 12. I get a notice on late Nov 15th that my order has been cancelled with no explanation. This smoker was supposed to be for Thanksgiving. They continue to advertise and take orders for it off their site. This is deceiving at best. I agree with some of the other post that going into the store is much better but ordering online with ACE is a mistake. It should be called Joker Hardware not Ace.

I went to Ace Hardware which is Gus Brooke out in Lansing Illinois to exchange a Craftsman tool where she told me they do not do online orders and they were very mad about talking to me so I called Ace Hardware customer service. Spoke to a Spanish customer service representative and he was clueless. How can Ace Hardware operate like this? Shame on you people.

Buyer beware! Ace Hardware uses a "bait and switch" approach. When called out on it, they repeatedly state it is the same product, even after proving proof they are not. The company refuses to pick up fake product and take responsibility for this practice. They pass the buck to the pick up location store, which cannot do anything either because it is an online problem. These tactics are to get the customer to just give up. After purchasing an $600+ product you think they would want to keep you as a customer. Horrible experience and on-line practice.

Buyer Beware! You cannot return purchases if they are USED. I purchased via Ace online a Corona ComfortGel 40.72" length weeder for about $16 plus tax, and had it delivered to a local Ace affiliated hardware store nearby, Tashmans on Santa Monica Blvd in West Hollywood, CA for my pickup. Unsure if this would be ideal, I left all the tags and wrap on and tried the tip out to weed. Didn't like it and returned it well within the 30 days. The clerk cheerfully gave me a credit but when the manager discovered she took back a return that was 'used' he was livid and I found myself facing off this manager who came at me as if I was going to relinquish my credit back. I was still in the store having keys made, etc.

2nd time I've made a purchase online at my chosen store and when I arrived or called they did NOT have the item in stock they claimed to have online. Avoid doing business with this "Retailer". My mistake was making the same mistake twice. Won't happen again for any purchase!

My husband and I used an Ace gift card on 12/30/2020 to purchase a Blackstone griddle for same day in-store pickup via their website. Approximately 2 hours after completing our online order we received an email from Ace CANCELLING the order. The reason was their local store didn’t have sufficient stock. We go back to their website to reorder the griddle from a different local Ace store, only to discover they never refunded our gift card when they canceled our order. Long story short, after 2 weeks of emailing and calling and being given countless excuses, we still had NOT received our $228.95 refund.

Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade or contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me. I purchased an Ace component online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is marked with an Ace Satisfaction Guarantee. Apparently, the Ace satisfaction guarantee isn't worth the cardboard it's printed on.

Purchased a trash can and Yetti mug, with a total of $14 shipping for both. They shipped the Yetti mug, but didn’t advise the trash can was no longer available. Charged me $14 to ship the Yetti mug, which based on their site would 5.33 to ship. They are willing to give me 7 dollars back, still profiting off my shipping, not to mention. The loss of my coupon too.

I purchased a patio door handle and it was shipped on August 25, 2020 (Order # **). It arrived damaged. I tried to return it to North Plymouth (MA) Ace Hardware; the owner refused to help. After 2 phone calls (Lisette & Shelley, spelling?) on September 17th, I had an Incident # ... **. I sent pictures to the email they gave me. Another phone call (Diteria, spelling?) said I was given the wrong email address. I sent the pictures again on Sept 24th. Still no response. On October 10th I called again (Aleesha, spelling?) to check status ... still haven't heard.

Ace Hardware is a great company when you go and shop inside the store. But be aware of online orders. Highly unprofessional customer service that barely speaks English. Items get lost, undelivered or come damaged 8 times out of 10. Stay away from online orders if you value your time and nerves!!!

I love the personalized service at Ace. And the last time I used their paint the color and quality were great and there was no bad smell!

On September 15, 2020, I visited the Will-Cook Ace, 12121 W 159TH, Homer Glen, IL 60491. The purpose of my visit was to purchase paint and supplies which I spent over $150. No employee was wearing a mask which is required in Illinois. When I mentioned this to several of the employees, they did nothing to comply. One employee said it was a waste of time. The store is a locally owned business which I like to support. I can no longer support this store, I will now support Menards and Home Depot where the mask mandate is enforced.

I just purchased the Living Accents 3 pc Bistro Set from Ace Hardware. I was excited when I was notified that the order was in a day sooner than I was told it would arrive. I went and picked it up, took it home to put it together, but I could not because there was no hardware or directions to assemble it within the box. I contacted Ace Hardware's customer service and was told I would have to contact the manufacturer. I would think that Ace Hardware would stand behind the products it sells and try to make this right and contact the manufacturer on my, their customer's, behalf. I have shopped at local Ace Hardware stores for 20+ years, but that was my last purchase at Ace Hardware, the nonchalant attitude of the customer service department will make it necessary for me to spend my money elsewhere.

Years ago I was introduced to woodworking and won the Industrial Arts Medallion Award and every sense I’ve had a passion in creating wood projects. I happen to go into Ace and was extremely pleased with the quality of lumber they carried. After my purchase I couldn’t wait to get started of building a pine clothing chest and was amazed how well it came out. When family saw it the orders started coming in. Three days later going back to Ace for more lumber the clerk noticed that I back and after sharing the photos of the project they too wanted a chest made. So with my new found friends at Ace I look forward to shopping there. Being at home durning this pandemic it make it easier to go right in and they know what I’m there for.

I was recently in the store to buy an air conditioner as it's hot in Portland, Oregon right now there is a head advisory and it's over 100. I am over 65 years old and even though I couldn't afford to buy it I had to because of health worries. I was not told NOT ONCE that there was no returns. My sister had a spare air conditioner she wasnt using and knowing my financial predicament gave me hers. I lugged the air conditoner back to the store UNOPENED box in perfect condition. As soon as I got in the door the same lady was only too happy to tell me I could not return it.

Their staff knows where everything is located and will take you to the location. Their sale prices are great. Don't forget to ask for your 10% senior discount. They usually have everything that you need.

I find the ACE hardware stores much more accessible than the big box stores. In many cases they are locally owned and managed. The staff are often super knowledgeable and come up with solutions to problems I have not thought of in addition to having the needed items to accomplish the task available.

So I come from a very very small town and the ONLY hardware store we had was (Bigari’s) Ace Hardware and I could always find whatever I needed. Plus the staff is always so helpful and the store is always kept neat and clean. Highly recommend this store!

Ace Hardware is a National chain but our stores feel like neighborhood stores. The selections are good and staff very helpful. The garden section is particularly nice with a wide variety and staff that will help you with best garden choices.

This Neighborhood store is close to home with caring, honest knowledgeable employees. Even has a full line of pet care and foods And competitive pricing and saving us gas money and time. The store is kept neat and clean.

The Wilsonville Ace (Oregon) had really bad customer service. Other Ace's are great, so we drive long distances to get to the other Ace Hardwares when we need something. It's starting to be a hassle though.

Ace always has some of the more unusual and hard to find items, whether it's in their Park Road, Cornelius, or Sunset Beach store. The Park Road store in Charlotte probably has the largest collection of cabinet handles! Staff in every store are always eager to assist you with finding things.

Awesome Customer Service, their Employees knowledgable in everything I have ever needed help with, if one doesn't know they have another step in! Installing plumbing, electrical, home renovations, paint & painting, re-drilling a chair (incorrectly bored holes) & to installing the part to finish screwing together in assembling them, insulating windows for winter / summer. Which glue or adhesive to use, bug & yard spray, lawn & garden ANYTHING! Washers & parts for toilet & sinks..etc. they are the BEST ❣ beginning to end, One time I purchased some of the parts elsewhere & found it was the wrong ones, they got me straightened out & walked me thru the installation!! AWESOME STORE & SERVICE❣ I have used them for 26 years❣❣

Ace is a hybrid of the old fashioned corner hardware store and a modern warehouse store, with one big exception: Customer service. Their employees are knowledgeable and friendly. They know where items are located in the store and will take the time to answer questions about how to use a product or which product is right for the job. Frequent sales and reward cards are also a bonus. Smaller sizes stores are also easy to get in and out of. I like my neighborhood Ace and the manager knows me and greets me when I walk in. I recommend Ace Hardware. It's a friendly place.

My local Ace Hardware is a family-owned business. The staff are friendly, helpful and courteous. While I've bought many items there (from Benjamin Moore paint to a Stihl electric saw); it is their garden department I like the best. I've found heirloom seeds, organic fertilizer, hand tools and a wheelbarrow. They also sell topsoil and healthy plants. I can have keys made there, can purchase a gift item (bird houses, chimes, etc.), find plumbing and lighting fixtures. The store is clean, well lit and even boasts of housing a small post office.

I shop mostly at Home Depot because it is so close to my house, but I've found that when I want to purchase larger items that Ace Hardware has better customer service. They are smaller and are more willing to earn the trust of the customer. I can also take my (chainsaw and e-mower) back to Ace for servicing. I appreciate the extra steps they take to make sure that I am a satisfied customer.

I went to my local Ace hardware with a plumbing problem. The employee, Uncle Willie, wanted me. He not only helped me select the right parts, he show me how to correctly install them. He said if I had any problems please come back for help. He was so helpful that when I needed glass cut to install in my front door he was right there. Big shout out to my local Ace Hardware.

I have always been so pleased by the customer service and the mom and pop owned feel of any Ace hardware in any city I have lived. Their employees go above and beyond to help you with what you need, even if it means sending you to a competitor because they don’t have what you’re looking for.

Local hardware and they help when needed. They will order items not in stock. Prices are somewhat higher than on line, but you can see what you are buying. I buy local when I can. I have to drive about 15 miles but I go into town to get food anyway.

Helpful, courteous and quick! Those are some of the words I describe the service I got from Ace Hardware. I went in for a store pick up and I went in and they were more than ready to help me with my pickup order! Thank you!

Every Ace Hardware location I’ve ever shopped in has always been well stocked. The staff is always very accommodating & helpful. Most items are fairly priced. I like the small hardware store feel compared to a larger store.

I went to the Ace Hardware in Fluvanna Va. Masks are mandated here, yet no one was wearing them. After getting several unfriendly stares, and no offer of help from the staff in finding my item, I left.

I ordered something from acehardware.com on June 14, was suppose to be shipped to store for pick up by June 21st. Nothing was shipped nor was it even picked up from the warehouse to send. 2 hrs on hold!!!

I placed an online order through Rakuten about three weeks ago at the store in Escalon, CA. I had trouble with placing my order. It wanted me to select a shipping method when I was trying to request curbside pickup. I wrote to customer service reporting the problem. Eventually, I reset the app and placed my order again, and it worked. Five hours had passed, and I never received an e-mail saying my order was ready. I had to call the store, and they confirmed that it was ready. They apologized for not e-mailing me, saying they were really busy. Fast forward about three weeks later: I finally get an e-mail from customer service regarding my problem with their site. There’s no excuse why it took three weeks to answer I’ve inquiry! They need to either hire more or better reps.

Store manager in Buffalo WY, Darren, will not deliver my online order despite customer service telling me my order is at his store. Darren will not help me cancel my order and get a refund either. Customer service has not responded to repeated emails about cancelling my order for a refund either. My order and money is being kept illegally by Darren and Ace hardware.

Two weeks ago, I ordered 12 cans of spray paint online. I received a confirmation E-mail. It said they would send updates as they became available. A week went by. As I checked the status online, it said “preparing to ship”. It said this for another week. I tried to inquire via E-Mail. The link did not work. I then called the customer care number. I spoke with Mike. He said the order had left the warehouse in Pennsylvania. It was at the Colorado service center. He thought this was in Colorado Springs. He told me I would have it in a couple of days.

I made several phone calls and in every case the message says there will be a 30 min delay in answering. 30 mins turn into never. I resort to sending a couple emails to address my issue. Although I received an auto acknowledgement each time, there was still no reply regarding my issue. The issue being a purchase made that I was unable to get my $5 discount on the purchase. The online purchase would not accept the code they gave me for joining their rewards program. When I went into the store, it was stated that the system would not allow them to make the adjustment. This is a scan Ace Hardware is running. I will avoid dealing with them. The customer service is obviously either lazy or have been taught to deceive customers rather than follow through with providing the discount. Purchase your products elsewhere where you don't have these hassles.

As you know that due to Covid-19 many of us have been stuck at home, well I have taken this time to indulge in my creative side. I started to create mirrors out of old windows. Well this is a new process for me so I had many questions and kinks to figure out. Ace Hardware answered all of my questions and filled my cart with the proper supplies. Now I am on my way! Thank You Ace Hardware!

Do not use this store for remodeling. The stores computer and the salesperson working the computer did not correctly allow for correct size of kitchen appliance and store manager refuses to correct this error. Very unprofessional and not consumer driven. It would be so simple for them to correct the error but as a result of their prompting and management this has been drawn out for over a year with no satisfactory response or resolution. The manager, Ron, was supposed to contact me via phone and has thus far failed to do so. On the whole, very unprofessional and not consumer driven. Though no fault of my own I am left with a disaster. Gone are the days when such a service company would stand by their product and employee/sales representative, correct their errors and work diligently to resolve such horrific remodeling results.

I ordered 2 bags of fertilizer 15,000 sqft. They only shipped one and charged me for 2. When I called them to alert them to their error. They called me a liar. Told me that both were delivered. Refused to refund my money or correct the shipment error. I filed a complaint with Paypal. They sided with the seller, saying it was delivered. Neither company provided me any proof. I never got my second bag or my money back. They stole my money. The only thing I could do is file a complaint with the FTC for unfair trade practices. You see paypal denied my claim instantly. Like the server did some math to find out how much the seller paid in fees last year. Whomever paid more to paypal wins the dispute. Despicable. I'll never use either of these companies for anything ever again. I work hard for my money. They stole it. If this was the old west, their general stores wouldn't exist. Back then we shot these filthy bastards in the street when they stole from us.

Had to order some soil to pick up there. It took minutes for someone to find it, then I said thank you, the person said nothing! The worse at the Granger store in Granger In. I would have thought since it is May, might of had soil in stock, the store in Mishawaka has MUCH better service.

I didn’t actually order anything from this company. My PayPal account was hacked and when I took the issue to the company they ignored me and took the money out anyway. Now I’m down $500 and no product - the hackers got what they want and so did Ace! PayPal says the issue has to be resolved by Ace so I’m not expecting I’ll ever see my money again! I would not recommend anyone shopping here ever and if you do shop with caution!

Tried to bring back a garbage disposal that did not sound right. But I had to have receipt. When I finally found it the manager “Chuck” said, "No way. Get it out of here. Been too long." It had 2yr warranty. It’s been a couple months because you said I have to have receipt even though I bought it from him. This is why we run into every single time we have to return or exchange an item. Many times you buy two or three things just because you're not sure if it will be the right one and they say, "Just bring the one you don’t open back." But people need to know they will give you grief if you do. We support local business but this is where you start telling people to go somewhere else. But it is convenient to get that one bolt you may need.

I placed an online order from Ace Hardware to be delivered to my house. It was supposed to be delivered in two days. After 4 days I contacted customer service. They said my order was still being processed. I asked why I wasn’t able to track the order like it promised online. They said I would be able to once it was processed. They were unable to tell me how long that would take. They weren’t able to tell me when the order would arrive even though it was already past delivery date. They never contacted me. All of the conversation came after I contacted them. I asked to cancel the order and they said I was unable to even though they hadn’t started the order. I will never use Ace again for anything. Their customer service was not helpful and rude.

I was sent to Ace Hardware from Home Depot because the key I needed copied was not within Home Depot's ability. Fortunately the Maitland Ace Hardware had their doors opened today. Many businesses in the city of Orlando have been ordered to close their doors indefinitely because of a virus. The gentleman at the front cash register greeted me and directed me to where keys are made within the store. The gentleman running this department was equally pleasant and efficient. I left with two copies of my screen door key. I appreciate quality hardware stores and having used this store in the past I thought it appropriate to give some kudos to the guys running it during a trying time for many businesses.

Buyer beware. 1st issue they say you will not be billed till order is filled. WRONG. Promise same day in store pickup but have no idea of store inventory. When you do cancel an order you are told 7 to 10 days to get a refund on something you shouldn't have been billed for yet since order can't be filled. The lady whom I spoke to was very limited in what she could do obviously. I don't hold her responsible for a horribly managed system. I will not ever bother with Ace Hardware again unless it is the very last resort.

Ace has the most knowledgeable people hands down... they also have a "work counter" where you can use their tools to take something apart that you need to buy a portion of it. NO big box store does that!!! And now they DELIVER???!!! WOW!

I have now ordered items three times online from Ace.com. All three time just got worst. Each time I received an email saying that my order was in and I could pick it up. When I went to the store the first time, they acted as if they didn't know what then email meant and that it was not in. After LOTS of persistence, they suddenly found the item. Then second time I got the same email, and when I went to the store they claimed it was not it. They FINALLY found one out of three items and said they would deliver the other two. After two weeks of hearing nothing, I called and they said it would be in the next day. It finally was, but they had trouble finding it again. The first order totally confused the store staff. After three attempts it finally was delivered. I will never use this service again.

I love Ace Hardware, they will actually take the time to assist you with your shopping needs. If you buy a chainsaw they make sure it runs and that they show you what you will need to know about running and starting the saw up. Just great people and great service.

Hi, Went to Ace Hardware this morning as I needed 1 bottle of propane Filled not exchanged. "Sorry can’t do that. But, that guy right there can do it? No we are short staffed on Sundays." But there is no customers here? Sorry. Went to Sweeny's on Rt 12 in Lake Zurich. It was 15.00 to fill. Ace is 20.00.

The Bullseye Power Nozzle was advertised $9.99 on its website but actually sale in stores for $11.99, or 20% more! ACE's explanation was that its stores were independently owned. Nevertheless, if the advertising prices were not the actual sales prices, what was its purpose of advertising?

I looked for a Yeti M30 hopper cooler for a few days. When I finally decided to purchase the cooler that I had seen on Ace Hardware online inputted my information and ready to submit it crashed. I called customer service and and was notified that it was an error in their system and the product was another cooler. So instead of getting the 15% off I would have to pay the original price. The customer service agent was polite, but was completely oblivious to my experience. After I had explained to her about the price discount and how I was trying to order it online, she insisted that I go into a store and order it. This is the classic bait and switch.

The people who work there are very customer oriented and work hard to ensure your satisfaction. If one person cannot address your question, they will locate someone in the store who can. If they do not have a particular item, they will let you know what other store might have it...very helpful!

I went to Ace because Lowe's didn't have what I was looking for. Imagine that. So I walk into Ace and a store rep walked up to me and I asked if they had the screws I'm looking for. He said "why yes we do, come with me". I liked how he took me right to them and I didn't have to search like I DID at other stores. I got exactly what I wanted at a very good price. And I appreciated him not trying to sell me something I wasn't wanting.

Our local Ace stores are always have knowledgeable and friendly staff. They are able to answer questions about the products they stick and are willing to help show you how to tackle your home improvement problems.

The knowledge of the employees are almost worth the higher cost on some items...it is quiet and not TOO big and overwhelming. The store also sells some local products like raw honey. They have great clearance items throughout the store and the display method make it easy for finding things!

It was in the neighborhood closer than Home Depot.. The appearance of the store looks overwhelming as if they’re trying to stuff some of everything in the store in order to compete with a big box store. Prices were definitely more expensive.. not sure who their demographic is? It reminds me of an old school mom and pop hardware store.. I’d suggest that they’d ale back inventory and specialize in the hard to find items. Specialty ordering etc.

Whatever we need for our home improvements Ace Hardware always has the item or will order it for us. From tools, to paint, to plumbing when we re plumbed our bathroom to update our old plumbing and odd sizing nails or screws.

My local Ace has always been known as a family owned store, and it has a very high level of service. They have a frequent user system of rewards, recognize you promptly and greet you, and have two storefronts worth of merchandise. That includes quality kitchen and bath items. In the Summer, they carry mulch and topsoil which they will load into your car for you. Shopping there is a convenience and a pleasure.

Ace is the neighborhood place to go for hard to find home improvement items. They stock hard to find items and you can purchase individual nails and screws as supposed to buying in bulk at larger stores. The associates are usually friendly and will give you personal attention (try finding help in Home Depot...haha). They always have a good sale and they have started selling items from the Grommet. I've found neat kitchen items there.

ACE Hardware is a mainstay. OSH is now gone, small town hardware and lumber stores are gone and Home Depot and ACE remain. ACE offers the customer service I need when I go into a hardware store to find that unique Do-A-Ma-Hickey, rent equipment or unique gift. Ace Hardware's unique communication setup is awesome and they always have a great staff on hand to help me with whatever I need.

Ace hardware in Thousand Oaks location has a variety of product as well as household products exactly like the previous store Orchard. They should concentrate on hardware product more. Every time, we need a hardware product, we have to go to a real hardware store like Home Depot. Special product and price is another factor I choose other hardware store.

ACE is a bit farther away than Lowe's or Home Depot. But, when I need something specific (that I usually cannot find at the big box) I will go to ACE. Especially when I need nails, screws, nuts/bolts, etc. The customer service is EXCELLENT! The employees are not only helpful and available, they are knowledgeable - something you do not usually find at the big box stores.

Great personal service. Good selection. Fair prices. They have a very friendly staff. Easy parking. The store is clean and well laid out. The shopping is easier and faster than the big box stores. Although they might not have as big a selection as the big box stores they almost always have what I need.

I've shopped for hardware needs at both Home Depot and my local Ace. My local Ace wins hands down. Their aisles are passable, they have a great variety of things like doormats, garbage cans, light bulbs, all those little things you need, in a much smaller, better organized store. They don't have aisles and aisles of lumber and builder's supplies, but for the average shopper, it has (or can order) everything you need. The biggest plus? Knowledgeable help is always available at a help station (no searching in vain for someone who doesn't know the stock anyway)!

Ace is always easy to shop, in store or online. The items offered on sale always available and the staff is ready to assist whenever needed. The availability of open cashiers is a super plus, not having to wait in long lines is an open invitation to come inside. Go Ace!

Needed help with GFCI receptacle for bathroom. I selected the incorrect one and was guided to the correct GFCI- 20-amp. I was very happy with Retail sales workers' knowledge. This is the reason I like shopping at Ace Hardware. They have persons there that have experience and guide you.

This is a great hardware store having a wide variety of products including paint, decorative moldings, lumber and landscape aggregates and pavers. The staff is helpful which far exceeds large big box stores.

I went to order online, with delivery from a store. The Web site essentially froze when submitting, so I backed out and resubmitted, only this time, it said I had to be there to sign for the delivery (I'd waived that). I called the customer service line thinking it would be a simple matter of correcting the form. Nope. Not only did the rep not seem to understand I would be having the items delivered and not picked up, she couldn't even confirm that the items could be delivered. She said that would be up to the store and did I call them. Why would I do that if the Web site and confirmation email both said the items would be delivered by a specific date.

I ordered a add on wood burner online with home delivery. The fact that they were going to deliver over a 500 pound item to my front door for $300 was a great selling point for me. After paying for my order and having an initial email sent that verified the order and said that the estimated delivery was on a Saturday two weeks out, we were happy. The email indicated that we would receive a second email that verified the delivery date. The Friday before the Saturday the item was to be delivered, I called Ace to find out an delivery date as we had not heard from the company. The Customer service agent was nice, but said we would hear from the delivery company themselves the next day for delivery.

Ace DOES NOT accept returns!!! You buy the product, you eat it!!!! Unlike other businesses that take returns without delay with explanation about the reason for the return, Ace simply says IF IT DOESN'T WORK OR YOU DON'T LIKE IT, TOO BAD, NO RETURNS!!!! That is a unacceptable business practice in today's marketplace!! There are MANY other business places that offer the same type of products without ANY return hassles. These other businesses are happy to have a happy customer who they know will continue to do business in good faith with a reputable retailer. ACE no longer gets our business as they provide inferior product advice and NO RECONCILIATION for return products!!!

This product is uninstallable. The directions are completely unclear and unhelpful. They are incomplete and make it impossible to install. Don't buy it. I tried to write a review of this product at the Ace Hardware review page and it rejected my review because it was negative. I won't deal with Ace anymore.

My online order hadn't been pulled by the next day. How long does it have to take? How long do you have to wait for the manager to get off the phone? Why do they tell you not to get the items yourself? Ace Care Center hasn't answered the questions, but I did get a meaningless apology that was more like a dismissal. Some companies must have trouble getting managers who actually do their jobs well. Ace managers aren't as helpful as they used to be.

I'm a Senior Citizen and a Cancer survivor. I wanted to touch up my basement wall, I always go to ACE because of the quality of paint and everyone is so nice like ACE LOGO "THE HELPFUL PLACE"...Well my experience was not helpful. The Manager his name is **. 1025 N. Arlington Ave. Indianapolis, Indiana 46219. He was VERY RUDE. Was not willing to help me at all. He told me that he is not allowed to explain to me what the product was and what it does. I continue to ask ** if I'm getting the right product. He just looked at me so I said ok. I left the store and I called to speak to a manager. He (**) got on the phone. He said, "I'm the manager." I asked ** why you choose not to help me, I said all I wanted is to purchase some paint. He was still rude to me. I said I'm calling the Corporate office. He said "I DON'T CARE!" I had to drive across town to The Home Depot to get paint????

I love Ace Hardware. They're personal connection with customers is unmatchable. However, Ace needs to quit carrying the Envirostone Umbrella Base. I purchased one in white, and the paint started to lift and chip in less than a couple weeks. Very disappointed...

Ordered several bags of water softener salt as I do occasionally. Got called to pick up and when I came in, they were one bag short. Store manager told me he'll have next day and will call me. Never called. Called store. Told it was there. Went into store, of course it wasn't there. Called back following day, told it wasn't delivered because of holiday which was the day after I came in twice for the bag. I asked for the store to deliver, since it's 5 mile round trip each time. They refuse. Called customer "care" - also refused. Not the way to treat a customer. Will never shop there again.

About 2 years ago I bought an Echo Trimmer at 438 Blue Valley Dr, Bangor, PA 18013 and it worked great until recently at which time I checked the warranty and it was still under coverage. I recall when I purchased the trimmer how nice the associate was and how he reassured me that if there were ever any problems I should just return it and as long as it was still was under warranty it would be fixed free of charge.

I ordered a patio set online from Ace Hardware. I was charged for it. Everything was fine. Waited for a email saying when it’s gonna be delivered. Called the store. They said nothing in system. Hmm... But was charged. Then I had to do a second order because they canceled the first order. Finally received it but was never refunded the amount from first order which by the way the store canceled. I’ve been emailing them showing them all the proof but nothing but run around so I’m taking further action!! Just stay away. Horrible business and they give you the run around and still I’m out 447.00.

Stopped by Lowe's store near my neighborhood and purchased a gift card and was out of the store with receipt to go with it in less than 5 minutes. Excellent checkout experience and overall premium products that are quickly purchased.

On 03/09/19 we walked into the Ace Hardware Store on Chicago Road in Dolton, IL looking for a particular potting soil and a long stick to support a plant that was leaning. The cashier was hesitant but did attempt to assist us. An older guy came from the back with the worst attitude I've encountered in years! He never smiled and answered all questions very rudely. I found a long piece of wood that was approximately 9 feet high and 1/2 inch wide. I asked him if he could cut it for me (I only needed 7 feet)and his response with a very evil look on his face was "yeah for $5". I jokingly said "wow can I just use your saw" (thinking that would loosen him up and at least make him smile).

My just previous review is in fact honest and accurate. However, I since have talked with other customer service reps (especially Kathleen in Fla.) and have been treated very very courteously, friendly and professionally. The first rep just triggered something with his thoughtless remark and obvious less than empathic regard regarding good customer service. Happens to us all at some point I guess.

I purchased a $600 Toro snowblower on December 7th 2018. On 1-21-19 the 3rd time that I had used my snowblower the engagement cable broke. I took it back to Spanish Fork Ace hardware to get it fixed. They told me to bring it inside so I unloaded the snowblower and brought inside. The employee looked at it and said it would be $20 labor plus the price of the part. I told him that it was brand new and still under warranty so I will not pay a dime to have it fixed. The employee called his manager on the radio and told him what I said.

I recently went to the Ace Hardware in Chiefland, Florida. I purchased a weedeater. Two weeks later I tried to start the weedeater with no luck. I had a terrible experience when I was there. They as much told me I was a liar about the parts on the weedeater. They traded me a new engine, and I kept my lower part of the unit as it was straight, not curved.

Refused my return because I bought and paid for the copper water heater connector online then picked the item up in their store. Because the sale did not go through their cash register the cashier, that has been there for years, would not give me a refund even though I had all internet sale paperwork. Someone needs to retrain employees at the Parker, AZ, Ace hardware store.

I went to Ace Hardware in Margate, Fl for an item advertised in the store ad. It was a craftsman tool chest with free 121 pc tool set for 99.99. Advertisement showed sale good from Nov. 28 thru Dec 24. The associate and owner or manager stated they never had item in stock. That I could order online and ship it to the store. The ad clearly stated in store only. Then stated the store was too small to stock. There was nothing stating while supplies last or not available at some stores. This is complete false advertising.

This company sales Craftsman tools, and according to Craftsman’s website, should honor the lifetime warranty. We went to the Ace Hardware on Pleasantburg Dr. in Greenville to exchange a wrench and were told by the manager that they don’t honor that policy because “Craftsmen is on its way out“. This is bad business, and it seems we always have a customer service issue anytime we’ve attempted to shop at this specific Ace Hardware. We will NOT be back!!!

Five days ago I ordered an item for my husband (for Christmas) using Acehardware.com. After placing my order, and being excited that the item would be delivered before Christmas, I received an email confirming my online order. I was ecstatic that the item that my husband wanted so badly would be under the tree and ready to surprise him on Christmas morning. The next day I opened the confirmation email again to use the order number to track the progress of my husband’s present (yes I was overly enthusiastic). I was absolutely gobsmacked to see that it said my order was canceled! Why? I emailed them to find out why. Today, December 21st, they finally emailed me back. Guess what they said. “We’re sorry but your order is canceled.” No reason or explanation. It’s too late now ACE! Thanks for sweet ** all!

Walked in 12/14/2018. Asked where a particular item could be found, after being ignored for several moments. I was very rudely told, "Somewhere in the store go find it." After finding the item it got even worse when paying for the item. If you're looking to be treated like crap, ask for (Jackie).

Absolute idiots that work in this store...(Jennifer & Larry). I ordered a Ladder over the internet and had it delivered to this store. I went to pick it up in my Toyota Matrix. Jennifer said the car is too small. I said I'll put down the seats and lay it in, then I will tie it down, it will stick out about 4' and I will put a red flag on it. I only live a couple of miles away. Would you believe the idiots threw the ladder into the car cracking the windshield. I could not believe it. Then they had the nerve to say 'See we told you the car was too small'... Really? Then they would take NO Responsibility. None, not even the owner. They had the nerve to say, 'Call your Ins'. I called the main Ace Hardware Number and No Help there either. Stay away from Ace Hardware, especially this store. WORST CUSTOMER SERVICE... Jennifer & Larry Idiots.

I've been waiting a week for a status update to the order I placed online. Twice now I've emailed customer support stating that I haven't received a status update and each time I'm told that I can pick up the item at the store 'tomorrow'. Tomorrow is here, still no status update. My PayPal account has been charged. Ace was formerly a great company. I'm guessing that they'll go the way of Sears. Too Bad.

Was looking for a screw extractor, but was repeatedly sent to some sort of ad listing for handtools. Tried looking for drill bits with the same result. So much for shopping locally. Moving on to Amazon as usual.

I purchased three rolls of plastic sheathing during Hurricane Irma last year. After the hurricane I did not need them so I went to return them. I was told that there was a sign up that said, "No returns for purchases made before this hurricane." I called the corporate office and was told each store since their own return policy. This store was one of many owned by the same people in the Tampa North Port Sarasota area. Do not buy anything from Ace Hardware. Home Depot and Lowe's both took returns after the hurricane of items such as tarps and things that people thought they might need. I was told that the store would go broke if they accept it all the returns bought before the hurricane.

I just left Ace Hardware store #112 in Raleigh. I had a return and Hunter treated me like dirt from the start. Rolled his eyes, huffed and puffed about having laid the box on its side. I said that I had never been treated that way at Ace and he quieted down while I went inside to process return. Then, when he went to the car to get the box out, he called me a “**”. I don’t think he knew my preteen daughter was in the car. Once he left she came inside and told me. When I confronted him he lied and said he didn’t say it. I told him she had never heard the ** word before and I didn’t think she made it up. Then he said, “ I don’t recall saying that”. I am so angry! I don’t like that he would call me that, but to have my young daughter hear such language is horrific. And to hear it used directed toward her mom is inexcusable. I am incredibly infuriated!!! #aceistheplace NOT.

I wish I would have read all these bad reviews before I purchased a gift card from Ace Hardware Online. I ordered the card on the 25th of one month, being told that I would have it before the 1st of the next month. Now here it is the 17th of the next month and STILL NO CARD!!! I have called many, many times and get a different run around each time. Their customer service is so bad, the worst of any co. I've ever dealt with. One lady flat out called me a liar when I told her another employee told me to never order one of their gift cards because they either don't work or people never get them!!! WHY would they sell them then??? $102.50 for a gift card I have never received. Ace just ripped off a disabled grandmother. WAY to go Ace!!!

I had three gallons of unused paint that I needed to dispose of in Shelton, WA and when looking for a place Ace Hardware in Olympia, WA came up. I went into the store to find out how the process worked and I was told to bring in the paint to the front counter. A clerk looked at the paint cans and then pulled out a notebook, opened to a page and scanned a page and then told me it would cost me $16.40 to drop off this paint. To say I was shocked would be to put it mild. Nowhere on their website did it mention anything about paying a fee to dispose of this paint. Not a good way to run a business.

I have always redeemed my Ace Coupons, $5 off on $20 on anything marked and not on sale items till the last time I was in the Ace on Socrum Loop N Lakeland Florida. Was told the item wasn't an Ace product?? The store has been on its way down the past six month. Even the manager run me all over the store looking for someone free to help me??? Go figure.

I was ordering a part for my mom's commode online so I knew she would get the repair correct part I needed to make a repair. I placed the order online for pickup at the local store, but after I placed the order the site informed me that to make the pickup I would have to be there with ID and the card. I gave her the part info so she could just go down and pick it up as I was indisposed and set about cancelling the order. I called the store where it was to be picked up and was told it had already been keyed in and since corporate were different entities, they could no longer cancel the order.

I ordered eight two packs of GE incandescent light bulbs. There is NO Ace Hardware store near me that had these in stock and no one else sells them. It was a miracle that none of them broke. There was no bubble wrap and six two packs were put in a box 24 by 24 by 24 box with NO fragile label. The other two packages were in a smaller box. The larger box was delivered with a large HOLE in it. I inspected each bulb. Three two packs (6 bulbs were defected - they had massive imperfections including glue on the face of the bulbs).

I went in Ace Hardware in Pickens, SC. Paid for 3 2x4x10 lumber... got receipt, went out to my vehicle, pulled around to lumber area, the guy come out to assist me and we looked for specified lumber, come to find out they had everything but the size I had just paid for. Didn’t even have a bin for 2x4x10... had 12s in both bins. Had to go back in and have refund put back on my card... Bad experience!!!

I had ordered some outdoor chairs for my porch. When I place the order it showed I would receive my items within 1-7 days. My order showed processing for a week. I contacted the store and online customer service and received 2 different responses. Originally store stated it would be in the truck the next day. It did not show up so I called 800 # and they stated it would be in on Tuesday which was 3 days away. Now, 24 hours later I receive this email. "We regret to inform you that we are unable to complete your order. We sincerely apologize for this inconvenience."

Ace Hardware Schofield WI. Mar/Apr 2018. I am normally very happy with customer service at Ace Hardware. I Have dealt with the paint mgr Barb ** in the past and found her very condescending, ignorant and rude and this time was no exception. I bought 4 gallons of paint but at the time they only had 3 base cans in stock so I had to wait a week for the next delivery. I had to run into town a second time to pick up the 4th can. I bring that up because their current TV commercials say they will deliver to you if there are any issues so you won't be inconvenienced. That did not happen and was not offered.

Ordered a product online. This was a mistake, despite good deal on the price. I requested multiple update via the email customer service page and never received a single reply. I was never notified when the product arrived at the store and when I called to speak to a person it was a challenging experience and no satisfaction. After more than a week late, I and many calls I found the product had been at the store just sitting. Maybe an ok deal, but not sure non responsive customer service and hassle is worth the savings. Ace web page still shows product is still shipping even though it was delivered.

Bought a 3mm deep wall socket crack 2nd time I used it. Original store out of business, travel to 3 different towns, they won't give me a Craftsman replacement. My socket was Ace, attendant says they don't make them anymore. Called corporate same cockamamie bull story, can't help me, so of course I think Craftsman is junk and their so-called life warranty sucks. Always wanna give you used junk, now Ace tools are junk also, customer service sucks, warranty sucks, stores suck (the ones that are open still). Needless to say I will never nor any of my family and friends will darken their doorstep again... service sucks, products unsupported... steer clear unless all you need is a bolt or piece of rope, but they probably won't have the size you need.

Ace Hardware refuses to honor an extended warranty on a motorized chainsaw I purchased from their store. Without conducting an impartial investigation into the cause of the catastrophic failure of a brand new chainsaw I purchased at their store, Ace has concluded that nothing but operator error was the cause and refuses to explain how they reached such a conclusion despite the possibility of a manufacturing defect or material flaws. I believe Ace Hardware may be engaging in consumer fraud, and I am kindly requesting your office to review my case. The chainsaw I purchased from Ace is a “Stihl” brand, model MS251. I purchased this equipment for $359.00, not including tax. I initially wanted to purchase the smaller model, the M1 70; however, the salesperson talked me into purchasing the MS251 because it is a sturdier model.

This happened yesterday evening at around 4:00pm in Wichita Falls, TX. We recently had a new Ace Hardware open in the last few weeks and this was my first visit in. I was out doing some banking and decided to stop at Ace because it's on the street behind my bank and I haven't been in yet. My intent was to just browse and maybe buy something small if I remembered I needed something. I only had $13 and some change in my account, so couldn't afford much anyway. I entered and am immediately welcomed. The lady up front asks if I need anything (1). I tell her it's been about 20 years since I set foot in an Ace and am happy to just look. I head straight for the gardening aisles. A guy then asks me if I need anything (2). I tell him I'm just browsing the gardening section in anticipation of the upcoming growing season.

I placed an order at Ace Hardware online ordering on December 22, 2017 that was to be shipped free to my local Ace Hardware store. I received a confirmation the same day that stated the item was in stock in their warehouse and would be delivered to the local Ace Hardware store for pickup within 3-8 business days. The confirmation e-mail stated that I would receive another e-mail when the item was delivered and ready for pickup. I received no additional correspondence from Ace. After giving them a few extra days because of the holidays, I called my local Ace Hardware store today to see if they had received my order. They had not.

This is the second time I have a complaint. My other son went in Ace (Monahans Texas) to buy some staples and he was told to leave and the friend that was with him was told also to leave because she was hanging around with the wrong people. Just because the manager (Robert) does not like me does not give him the right to treat all the other people that knows me from going in to buy what they need. That is prejudice and since Ace Corp. was notified if ace corp. cannot do their job why buy from them? I'm sending a complaint to the BBB and the attorney general office. I thought ace corp. had more respect for their customers.

Ordered an in stock generator 2 weeks ago from Ace to pickup at a local store. Did so to try to give someone other than Amazon my business? And thought that by having it shipped to an Ace in town, the owner would make some money as well. After a week, I went by the store and they knew nothing about my order nor could they help me track it. Figured it would show up in the next couple of days so I left and when I didn’t hear anything I phoned Ace.com customer service and was assured that it would be there this Tuesday (the Tuesday before Christmas). On Wednesday right before I was getting ready to call again, I get an email from Ace with no explanation saying they were unable to fulfill my order! WTH!!! No wonder Amazon and the Big Box stores are kicking the little guy's butt. Not sure who the CEO of this company is, but somebody needs to buy these bozos out and teach them how to merchandise. Ace isn’t the place folks!

I purchased a qt. size container of Ceramic Thin-set that was obviously used before and returned to the ACE Hardware Store. There was grout material on the outside of the can and you could see the can was previously open. This item cost only $9.99 but since I needed only a little, and this was the only can in the store, I decided to buy it and politely asked the cashier for a small discount, since the product was already opened, used and returned. She looked at me like I was crazy and charged me full price and wouldn't contact a manager because there were at least 3 customers behind me.

Let's start w/ a misleading depiction of a shower stall online that led me to purchase what appeared to be a "free standing" stall. When I went to unpack my purchase, I found a stall that required wall support on three sides. This would not work in my situation so I returned to store it was shipped to, on 9/21. On 10/4 I am still being told my credit is "processing" that should take "3 to 5 days" on the thirteenth day. Ace Hardware online buyer, BEWARE!

I just had the absolute worst customer service at the Bend OR Ace store. We are pretty regular shoppers and I went in with a return -- having no reservations. Apparently, according to ACE I had only bought one of the items and was trying to return two. They then took both items away after crediting me for one only. I never expected this. I had been surprised to find that only one was on the receipt (they printed at the store) but I had every intention of talking with my husband and said I would like to look for receipts at home. I was denied.

I reviewed the 2017 Best Reports and made a decision to buy a Husqvarna lawn mower, and I found one available at Ace Online. I ordered it and got an email saying I wouldn't be charged until the item was shipped. However, I got an instant email showing a charge to my card. I got no follow-up information on shipping status, so after five days I called back, and they said the item wasn't in stock!!

I had my Husqvarna 450 repaired @ Social Circle Ace Home Center. I was well pleased until I ran the saw approximately 15 minutes and the exhaust fell off! I called and was told to bring the saw back for repair. The saw was taken into the repair shop and the counter person came right back out said they were not responsible because they had not removed the exhaust. I argued that the exhaust had been removed in his shop and he adamantly denied it. This would be a good time to point out one cause for an engine starting and going dead when revved is a blocked exhaust. That is the symptom this saw had! The technician who repaired the saw was brought to the front counter and an argument resulted. He agreed to repair the muffler mounting.

I have made numerous requests verbally over the phone, with email responses, using "unsubscribe" tools, and going online to the main website. All of these attempts have failed in stopping Ace from spamming my inbox with advertisements and unwanted email.

On Saturday 07/08/2017 I went to the ACE Hardware Store, "Hometown Hardware", in Waller, Texas to get parts for a plumbing emergency. The time was 3:45 pm... and yet the store had closed and locked its doors. The posted closing time is 4:00 pm... Monday thru Saturday. When I tried the door... the employees inside just gave me dirty looks. I had to improvise with items I bought at open WalMart. It seems these local people must close when they feel like it... regardless of rules or guidelines from ACE Hardware Inc. who I doubt would approve of the misuse of their company name. I doubt that ACE Hardware Inc. sanctions such behavior by those bearing the company name.

Lost card - online help was the pits. Asking for information I didn't have, asked for a supervisor, put on hold and same guy came back with a new name. Made 3 trips to store they said it bs. Look at ticket number all info is there. Guy was NO help online. Not a good time.

I went to the Romeoville Ace Hardware to purchase propane. I paid for the propane tank to be refilled 1999 used to debit card. Took my tank outside to get it refilled to find out that the gentleman could not refill my tank. He said my tank was expired. I went back in to get a refund. I was informed that the only way they could give it back was a credit and that day I would have to wait for my money to come back. I asked for them to give me a corporate number, I was told to look it up. I insisted that they give me a refund. I was informed that she spoke with the store manager. And I would have to wait. I asked for a pen and she throw it on the counter. I continued to insist on numbers for customer service. She then walked away.

I have only placed two orders via internet to Ace Hardware. The first was shipped to a different store than requested. It was Adirondack chairs that I bought for my son and his wife and they live 12 miles away. I requested it be delivered to a store near them and when I went to get it... it was not there. I was told that it was delivered to another store that was 25 miles from their home. I also ordered a small table and requested it go to the store by me, which is less than a mile. I went there and it has been sent to the same store the chairs were sent to. From my house this is about 20 miles away. I thought the first time was a mistake... but requesting two orders be sent to two different stores and delivered to the same wrong store quite far away is no longer an error. I will never purchase online from ACE again.

I was addressing the manager, of the Rio Grande store in Taos, NM, after waiting for 10 minutes to get a response for some reflective bubble wrap I wanted to purchase. He plugged his phone in his ear and just walked away. I dropped the 3 items I was going to buy on the floor and walked out. I WILL NEVER SHOP ACE HARDWARE AGAIN ANYWHERE!

Five days ago I placed an order online to have it shipped to my local Ace Hardware Store. They took the money out of my account and when I look to see the status of my order it still says processing. When I placed the order online it said product will be in store in 1 to 5 business days. I sent an email to their help desk and have yet to hear anything from them. Moral of this story is that everyone I speak to I will let them know never order anything from Ace Hardware online. They are horrible they don't care about their customers and their shipping sucks. Their communication is lacking on all levels. This is really sad to say but I get better communication when I order anything from Walmart. And I also get faster shipping.

Had product less than two months before fabric started unraveling. As of yet, no support on replacement from ACE. Grand Basket company who supplied material has been contacted also. Description: ASTORIA WICKER CHAIR. Item#: 8463556. Quantity: 1 at $219.99; Description: ASTORIA SWIVEL GLIDER. Item#: 8463549. Quantity: 1 at $329.99; Description: ASTORIA WICKER SOFA. Item#: 8463572. Quantity: 1 at $549.99.

When my weatherstrip on my front door finally saw better days, I started looking for the replacement rubber. I went to Home Depot, where I could not find a person to help me, or they were in groups of 2 or more yucking it up. Went to Lowe's, and found someone to help, but couldn't help. They told me to go to Ace Hardware. Before I went, I called and explained the item, and they spent a lot of time researching until they found the match. I ordered it on the phone and it arrived in three days. WAY TO GO ACE HARDWARE! You are the helpful Folks!! Thank you.

The Ace Hardware store at 41st & Peoria in Tulsa is run by a manager who is oblivious to customer service. She will never get it. The former manager was excellent and ran the store with superb customer service. Now that's all gone. I'll never darken the door again. I'll go right down the street and get better prices and the best customer service in town.

Went to store today. Needed help finding a replacement outside light pole decoration that broke. Cashier directed me to aisle 13 (I think) and announced over speaker that I needed assistance. Chris came over to help me. He spent about 10 minutes trying to find the right tubing circumference that I needed. Cut the tubing and found a pipe to fit inside to keep tubing straight. He then cut both pieces to size. This took about 15 minutes of his time. He was very cheerful. This is why I always come to this store. The cashier was very pleasant and happy too. Store has great staff which also reflects well about the store manager. His staff seems to be happy working there. Wish all my experiences in other stores were such a happy time for me. I feel like a valued customer.

I recently shopped at the Ace Hardware in Setauket and was more than unhappy with the customer service provided by the man calling himself the manager of the store. I waited for over 20 minutes for the manager to handle a return because only the manager was able to do this. He arrived after four calls for his help - he made no apology for the delay and was rude and dismissive when I expressed my opinion that their customer service left something to be desired. The other employees were helpful and acted appropriately, but a simple - "I'm so sorry for the delay, what can I do to help you?" from the manager was evidently too difficult for him. It's a real shame that no one is providing training for the management staff because I will never return to this store - there are plenty of other places to shop.

I went into my local ACE (Mission Street, Santa Cruz, CA 95060) to purchase a replacement toilet seat for my Kohler toilet and discovered that one of the toilet seats had been opened, the packaging exposing completely the replacement product. I checked the dimensions to make sure it was a sound fit then hung the seat back up where it had been, it was not the fit I required. I found the model I needed below on the shelf, leaning down to grab it I was suddenly struck by the prior toilet seat falling out of it's packaging.

Some time ago I began receiving unsolicited e-mails from Ace Hardware advertising their sales. At first I just ignored them, but they were appearing with such frequency that it became a real annoyance. Unlike every other unsolicited e-mail I have received from a reputable firm, their e-mails do not include any opt-out procedure. I finally e-mailed their customer service address to request a stop to the e-mails, and received a response assuring me I had been removed from their list. However, the e-mails kept coming, so I e-mailed them again, and again was assured that this time my address really had been removed from their list. Surprise! The e-mails just keep coming. Clearly, Ace Hardware will never stop spamming me... and just as clearly, I will NEVER buy anything from any Ace Hardware store. I'm curious if any one else has had a similar experience with Ace Hardware.

I had a problem with Christmas lights that my husband brought on black Friday. I came in to the store and asked what I could do to repair the problem of the lights been dim. The Manager said he never heard of such a thing. He advised me to take a picture and come back with the empty boxes to prove that it was his product. On Dec. 24, I came back with pictures and empty boxes in hand as advised. I spoke to the manager again who stated he did not remember the conversation. I returned the Christmas lights a half hour later. He keep stating he could not find me in the system. As I was leaving I stated that this was the worst experience I have ever have. He made me feel so uncomfortable. I followed his directions. That is when the store manager to "** off " and walked away.

I placed an online order on November 20, 2016. When I didn't get a follow up regarding the status, I called customer service that week. I was told rather rudely that I should wait until a full 8 business days passed and if I heard nothing, to call back. I was assured that my order was "allocated" but there is no shipping information available since they use their own delivery trucks. Once the 8 days passed, I called customer service and was told my order was still "allocated" but would have to wait another week to see if it showed up at the store where it was to be delivered for pick up. He called the store where it was to be delivered and said they said my order was cancelled. Customer service said they had no record of it being cancelled nor did I. He said the store had the item in stock but I would have to pay a price that was about 30% higher than the price I was supposed to pay!

WORST CUSTOMER SERVICE EVER!!! I ordered a xmas present for a family member 12/6 and immediately called the store it was shipping to so I could verify the order and to arrange pick up options. I was told my order has been confirmed and that it should be there within eight Business days and I received an email saying the same thing. Eight business days later I still have not received the "ready for pick up email" so I called and was told that my order had been canceled due to the item being out of stock. I was never informed in anyway that they were canceling this order. No email, no phone call. While talking to a customer service manager they found my item at an Ace location 60 miles away from the location I was shipping to. They said they could hold it and I could pick it up there. I said I ordered it shipped to the nearest store and could they ship it to the closer location?

I see that Ace Hardware has a ton of bad reviews and it's no wonder. They have a policy that they will not accept returns from another store when they sell the same merchandise. I had a very bad experience today at the Ace Hardware in my hometown. I bought an outdoor heater in a larger city because I was there for the day. I seldomly go into this city. So when I had to return the heater because my electrician told me it would short out my system, I brought it to my local store.

I placed an online order for an item for someone for Christmas. The item said it was in stock. The next day I received an email saying my order was processed and would be shipped shortly. 5 days later I received an email that was really vague - it just said "your order can't be processed due to lack on information." I thought, did I miss something when placing it? So I called customer service and they told me the order couldn't be placed because they were out of stock but I could drive down to Ace and see if they were on the shelf. What? What terrible customer service and what an inconvenience. I will never order from Ace online again. Very disappointing!

Ace Hardware stores near Standing Rock, North Dakota is actively refusing to sell propane tanks to water protectors; this is during the harshest of winter conditions. I will not be giving Ace Hardware any more business in my home state (or anywhere else I travel) for this reason. If you are offended by this corporate policy, I ask you to also take a stand.

I went to enter a local Ace Hardware Store a few weeks back to pick up a couple pieces of hardware for some projects I was working on. I am a sixty year old man and wear a backpack as I primarily get around on motorcycles. I was informed at the door that I would not be allowed to wear my backpack into the store and would have to leave it at the front counter. I asked if women are required to leave their purses as well? No Answer. Then I asked if in Winter we will be required to check our coats at the door? Again, no answer. I then asked why they do not just have everyone shop in the buff? I then informed the employee I will absolutely NOT leave my backpack with them as I do not trust them WAY more than they do not trust me, and will be taking my considerable business elsewhere.

My husband is handicapped and use a walker. We were in Ace Hardware today and the cashier forgot to ring up our coupon. So instead of making everyone else wait till she gave us our coupon money we had to wait for her to check out 10 more customers while my husband try to stand with his walker. We left and she come out to the van and said "I ready to do your coupon now." Really!

At the local Ace store I bought a locking door knob that didn't work and returned it the very next day. Because I wrote a check to pay for it I have to wait 10 days to take it back and receive a refund. Or you can get an in store credit. What's the difference getting your money back or credit at the store??? And why so long? I bet they didn't even take it to the bank yet! This is so stupid. And not very good customer service. The lady talked to me like I was a criminal. If they are so afraid of checks not going through WHY? accept them in the first place? No one even warned me that if you write a check and need to return what you bought that you can't do it for 10 days. Not to mention the cost was more than any where else. I won't be shopping there any more.

Bought a weed and grass killer. Used it according to instructions and it killed a linden tree and many plants. Ace does not seem to be responsible and turned me over to a David at spectrum who admitted that their product does damage. Want me to get receipts from plants that I had for years in my garden or no refund for damage. I also agree that the rewards program is fraudulent. Well I bring my business to Lowe's.

Over a 12.00 sprinkler that stopped working they lost my business due to unprofessional management from the floor manager. Hateful, arrogant ** treated me like I was a convict trying to follow the Ace satisfaction guarantee policy. Told me that this item was not for commercial use (not stated anywhere on the item) and that I return sprinklers way too often (I have bought over 30 in the past 8 years). If they didn't fail it wouldn't be a problem. Lied in front of 2 cashiers (verbally beating me up about it) and others that overheard the conversation, said that the owner had a conversation about this with me (never happened). I spend 200 to 500 monthly for parts at the Orland, CA store. Well not anymore!

I remember when I was a kid, I always loved going inside a toy store and looking at all the new and exciting toys I could buy and play with. Now as an adult, I get that same feeling whenever I go inside an Ace Hardware store. When I say that this store has everything, it is not an exaggeration. It has everything an adult could ever want to play with, errr, I mean use for house renovations and such. I can't recount how many times I've needed something for a house project and relied on Ace Hardware to provide my needs. From different kinds of paint to floor tiles to bathroom equipment to electrical wiring, there's something for everybody there.

I went into Ace Hardware in Woodbury MN to buy a lawnmower. The lawnmower specialist helped me pick one out. We decided it was a good deal because there was a sign hanging on it for $50.00 off and it had what I needed. When we rang it up at the register it rang up for the regular price. It turned out that it was not the lawnmower that was on sale. The employees decided that they had made the mistake and were ready to give it to me for the advertised sale price when the manager, Sherry, walked in and would not honor the price. She said she could order the lawnmower that was advertised for me, but I needed it today. I talked to her for a while and got frustrated and walked out of the store. I felt bad because I always loved going to Ace because of their outstanding customer service!!! I am not sure I will be going back!!! Too bad for Ace over $50.00!!!

Just went to Ace Hardware in St. George, UT. I bought a pound or re-25 smokeless powder for the ridiculous price of 35.99. When I got home I found that the powder had previously been opened. For that price and the opened container I decided to return the powder two hours later. When I tried to return the powder an employee accused me of opening the powder and even put it on a scale to see if I had taken some. I called for the manager who told me that they would not return the powder because it had been opened.

My friends and I have decided to boycott Ace Hardware until you change the word "folks" back to "man". I never thought Ace would ever cave in to the Politically Correct policy.

Went into the Rome Hilliard store on Black Friday, 7am. My friend and I were the only customers in the store. I asked about the ad coupon and was briefly satisfied with their answer. I had asked if a sale item was rung at regular price would the coupon be applied. In some cases this would make the item cheaper. They said they wouldn't do that and I said that was fine. Just wanted to ask as I heard some stores will do that. Ok no problem and I wasn't upset.

Ordered a $7.50 item to ship to store on 10/1. Received an email saying item shipped on 10/8. Called store on 10/9 and was told item was not in the store. Called Customer Service on 10/15 and they were told that item was at store since 10/8, but the item was damaged. I had to wait for store to return it and then they would ship a new one to the store. Why didn't the store return the damaged item immediately? I asked that a replacement be shipped to my address instead. It took them 6 more days to tell me they were shipping a new one TO THE STORE!

I consider that I have just been wholly ripped off at this store. I wanted to get my 100 lb propane tank filled. I was heading to another establishment, but noticed, as I drove past, that Ace Hardware in Blairsville, GA, filled propane tanks. Because I drove around the back to find the filling station, I ended up having the tank filled before paying. The person filling the tank didn't reset the counter when he started, but jumped into the back of my truck to fill the container. I quickly made a note of the initial counter, (and took another note when he finished). I then watched him struggle with connecting the filling nozzle until I explained that it's a propane tank, and therefore has a reverse thread.

We recently purchased a new home and are in the process of upgrading all light bulbs throughout with LEDs. Ace sent us a flyer about 10 days ago with both the front and back pages advertising their big LED sale. This seemed ideal for us and was a bit cheaper than the sale SAMs was having on their LEDs. Today was the big first day of the sale so we drove 30 miles to the store and loaded our cart with over $450 of the various sizes we had left to replace. Well, we get rang up and not one of them were on sale.

Installed garden trailer tire and tube on wheel and inflated it resulting in a bulge in sidewall. The bead came apart upon installation and store would not replace it due to using a screwdriver to install it. Have done this many times with no problems with real tires made in America. Took it back home, inflated it to 30 lbs. and re-installed it on trailer. An hour later it exploded without ever being used. This defective junk tire (made in China) is what Ace chooses to sell Americans just to make more money. I will never shop there again when they won't stand behind the junk they choose to sell.

I attempted to purchase two Adirondack chairs online. They were $59.99 each with a free ottoman. I tried to select a local store to ship my order to but was told (after calling online customer service) that there was a glitch in the system and that they would have to charge me $25 for each ottoman and then credit my debit card back again, which would go through 5 days later. This did not sound right to me but believing Ace is a reputable store, I went with it. My experience with rude customer service people, unkept promises and so much of my personal time trying to resolve this issue is too lengthy to bother as I have already spent too much time. To date, I have a $50 charge and two ottomans (that I didn't even want) sitting at my local store... no chairs. I will never order from this company again... they are morons. RUN!

We purchased a dishwasher Nov 2014. July 2015 it just quit working. I called Ace and was told it is under warranty and to call the repairman. This is a real small town, and we live more than 96 miles away from any major city. I called the repairman, Mr. Claw **, at least that is what she told me the repair guy's name is. The lady on the phone told me he didn't work there. He just stops by and picks up his orders. So I asked for a number to contact him. She said she couldn't do that. He was a busy man had other people to work on before me. "Ok, so how long is the wait?" She didn't know, he was the only one in Pecos county. "Is my wait going to be 1 day, 2 days, a week, WHAT?" She didn't know (She never asked me for my name and number).

Ace likes to mail out $5 off $30 coupons to customers but never honor them. The coupon does specify that it cannot be used with an item on sale. That is fair. But if you try to buy any other item, chances are that the clerk will refuse to take the coupon saying that the particular item that is excluded. This has happened to me at least 3 times! For all the effort that Ace tries to portray themselves as a neighborhood mom and pop store, this business practice is appalling. The store in reference is the one located on Perry Highway near Aldi's in Wexford/Pittsburgh. I have decided not to go back to the store again!

Why is it that Ace has to always give one a hassle when they dont have advertised products. They always seem so NOT be willing to make things right to their customers when it's clearly their or corporate fault for not having the item. Their latest BIG Memorial Day 4 day sale Is just an example. Offer great prices on their products and then never have it in stock for the complete sale. I went in every day of the sale to purchase Ant, Roach & Spider Killer Spray for $.99 and they never had it.

On April 15, 2015 I purchased a spade shovel from the Ace Hardware located in Federal Heights, CO, also known as ACE HARDWARE MILE HIGH. The first time I used the shovel, the wooden handle snapped where it's attached to the metal spade. I retrieved my receipt for the shovel and called the store and spoke to an employee that was happy to replace the shovel.

US1 and 120 st. Pinecrest - No devolutions after 30 days. NO STORE CREDIT. You have to keep the merchandise or give it as a gift to the owner. Be careful when you buy at ACE of Pinecrest. If you need to buy 4 feet PVC tube. He can cut it for you. Charge for the entire 10 feet piece and then resale the rest to another customer.

Im writing to share an unpleasant experience with the ACE store in Cornelius, NC. Having recently relocated to the area I immediately sought out independent businesses to do my shopping. In my experience I like to support local and generally find that I receive a higher level of customer service even though I may pay a little more than the big box stores. I purchased a fountain/water feature and they agreed to deliver it to my home. I was unaware at the time that delivery ended at my driveway! They informed me that company policy prohibited them from moving it any closer to the home. Important to note that my patio, where the fountain was going, was only 10' from where they dropped it. Yes 10' yet they refused to move it any further.

I saw an ACE ad for a chair $39.99, no limits, no date stated. I clicked on the ad and the chair was offered at $49.99. I contacted ACE.com and was told the ad referred to a 'sale' and the sale was now over. The ad had absolutely no date, 'on sale' and no other limit. Absolutely nothing, just the chair and the price, and that it is offered by ACE. I have found that ACE plays 'loose-goosey' with their prices in the past. Did not buy it!

I live hours away, saw the Ace, and pulled in. From the moment I entered, I was under video and radio surveillance. I asked where something was. When I got there, I heard him calling on the radio for someone to be in the aisle. Sort of felt like being in Russia. I was going to spend hundreds on my granddaughter, but after being treated as a common thief, I spent $450 at MenArds. I won't go back. Their loss.

I bought a fixer-upper house 1 1/2yrs ago and since re-did most of the plumbing (sinks) and I bought the wrong cartridges for my tub faucet handles from Ace in the next town where I do some of my grocery shopping. I sent a guy I had working for me to our local Ace to return the part so I could have my plumber go in and buy the right cartridge; instead he was accused of stealing the parts. I immediately informed the officer that he had not, but was returning an item I purchased from the Ace in the next town a couple months back.

December 1, 2014 I ordered three Hepa Air filters from Ace Online, paid full price with my bank card and with arrangements for delivery to my local store. Order # **. A few days later the order arrived at my local Ace and I went to pick it up. However, I was told that the factory only had one, and the other two were on backorder. I received a packing slip and told they would call me when the others arrived. Well, the holidays came and went, and in January I stopped in Ace to ask if they had received the other two filters. They did not. I called Ace Online three times since then and have sent an email. Every customer service rep has given me the same runaround. I'm told they will investigate, but they never get back to me. It's become a matter of principle and I want my money back. My packing slip shows that I only paid for the one ($15.31) and I just assumed they would show the others when they came in.