Ace Hardware Reviews

Bought a few things from Ace online site and used my PayPal account to pay for the items. That was almost 3 weeks ago. Seven calls to customer service and a complaint thru the Better Business Bureau still hasn't resolved this problem. I issued a complaint thru PayPal and have escalated it to PayPal. Hopefully, this will get results. My advise, stay away from Ace Online. They are totally disconnected from the stores since the store are privately owned.

I attempted to purchase an electric pressure washer for the amount of $69.99. It was a good sale price and was ending on 2/28/15, the day I found out about the sale. The local Ace Hardware was closed (and I found out they didn't have it in stock anyway) and so I attempted to purchase it on the website and have it shipped to store. Unfortunately, Ace Hardware is one site where they use the Master Card SecureCode at checkout. I understand attempting to block fraudulent use of debit cards, but I could not get the SecureCode thing to work (I had not seen it before).

I ordered a PROPANE HEATER 40000 BTU Item #: 4308698. Subtotal: $129.99. Sales Tax: $6.89. Charge to PayPal: $136.88. When I went to pick it up the sales person accidentally scanned the heater and $93.50 popped up on display and she cleared it out real quick. Then completed the sale without any intention of refunding the price difference. I took the item home but it dawned on me later that I didn't get an $136 heater.

We had to return 3 items that maybe equaled $42.00 which would be store credit because we lost all receipts and stuff in fire. Well you would of thought we were trying to return a $1000. Item they were so grumpy and beside themselves and throwing their hands in air & complaining because we didn't have receipt. Hello we had a fire, we told them 4 times. Which didn't even phase them - thanks for being just a tad understanding. They are twice as expensive as lowe's or home depot but ace is 5 minutes from house so it's about convenience!! Plus we were using their lousy $40, back in store credit because we needed light bulbs so they didn't lose any money and the stuff we returned was in original packaging not even opened at all and plus we have spent a lot of $$$$ at this ace hardware in jonestown, pa!!!! Well no more!!!! We DID not deserve the mean and unkind treatment we received. Customer service rating--a big "0". This ace and it's owners really need a lesson in etiquette and customer care.

Tried to order a ladder online to pick up at a store. Price $119.99 minus $20 with reward card in sales flyer. They would not deduct the $20 online. The customer service rep could not even do it when I called. She said the rewards card only good in store. No stores have the item. They use false advertising. They lost my future business.

I have raised 8 chickens for 6 months and put a lot of time and hard work. I did not get my 8 hens, I got 8 Rooster. Not what I wanted at all. Ace Hardware where I live don't want to do anything but feed and 8 more chicks, hens or Rooster. I don't want no more chickens. I am done with chickens. Talked to Ace, they act like it was not a big deal. Maybe not to them but a huge one to me and my family and loss of eggs, time and money and he just wants to give me feed and chickens. I just don't see how they can act like it is nothing. It is not a part, they are lives, 8 lives. I don't know what to do with them then. Man who owns ace hardware told me to let them go in the wild. I told him I can't do that, I have neighbors. I can not do that. He should do something with them, not me. I have done all I am doing.

I think one word describes my experience with Ace hardware - (Disgusting)! On this particular day it was the same as any other except my girlfriend was driving her vehicle this day & I rode as passenger. We went to our local grocery when she had mentioned she needed some razor blades for the scraper tool & she would need to run into Ace, uuughh - my heart sank to my stomach at the thought & I immediately tried to dissuade her from shopping there and asked if we could PLEASE go to harbor freight & tools right down the street because I needed some nuts & bolts for a dining room table project and I certainly didn't want to pay the insanely high prices for some of their merchandise. Bottom line she wanted to get it over with & I didn't want an argument so I went ahead & went in with her.

Today, I stopped by Sneeds Ace Hardware in Oxford, Ms, somewhere I rarely stop, but I was in need of a hacksaw for my husband. I didn't pay attention to the time but I saw that the store closed at 6. I pulled on the door and it was unlocked so I went in (being mindful that there were customers in the outside and inside). As I entered the store I noticed the lights were off but there were people inside. I went to get the saw. As I was looking in the dark, I heard a man talking with the cashier but I didn't pay attention until she said "I don't know where she went, all I know is she's wearing a white shirt". By this time I'm heading to the register and the manager I'm assuming says "we are closed, it's 6" and I said "yea but the door was unlocked" and he said "don't you see the lights off" (as if I was stupid or something) and I replied "yes but no one stopped me as I was coming in" and he just looked at me with a very ugly look.

CRYSTALLIZED useless product; returned to store and was treated with foul attitude. Purchase price was returned (Ace brand). I then purchased 3M product (Epoxy, super strength) for plastics. Mixed product as directed; says it hardens in four to 5 hours. Mixture never hardened after 3 days (gooey mess). Returned that product and was treated with rudeness but money was not cheerfully refunded. Bad customer service and I presume old outdated useless product. I have never experienced these problems. I then purchased "GORILLA BRAND".

I purchased a grill and in less than 2 weeks after buying the grill I found the same product for $100 less. For everyone reading be aware ace is not so helpful when it comes to customer service. They will not provide a price match. I will not shop there again and tell everyone about their great customer service. Shop elsewhere.

Went into the Hernando Ace Hardware to return a fiberglass broom handle that has broken in the same place on 2 of the same handles. The first time the owner was just fairly rude and started with "I didn't buy it at his store," but gave me another handle. I've used it 4 times to sweep my porch and it broke in the same place again. Today I went to return it, and while explaining that I was using it in a normal fashion, the owner tell me to "shut my yap." Nice! At this point I asked him who the heck he thought he was talking to and the name calling started. I told him to just give me the old one back and walked out, with him screaming obscenities at me all the way to my car.

Today, Saturday, January 4th at 1:44 pm, I stopped at the Atlantic Beach, NC Ace Hardware store to purchase an entry lock set and to have it re-keyed on premises. I have had this same service before, about a year prior. An employee in his early forties informed me that re-keying would be performed late the following afternoon. This was unacceptable and the employee blatantly refused to work with me and indicated that he could care less if I got service or not. I went six miles out of my way to a Lowe's Home Improvement store to purchase the entry lock and when I asked for keying service, I was informed that it would be done while I waited and at no charge. I told two people in the checkout line about the poor service by Ace Hardware. I will continue to tell my friends. ACE IS THE PLACE WITH THE HELPFUL HARDWARE MAN??? I think NOT!!!

I will never buy anything again at Ace Hardware. I never bought anything that was that expensive at Ace so I never signed up for their rewards program, but I did give them a good amount of business. I decided to buy a grill from them which cost me over $1500.00. At that point I did sign up for their rewards. Their website was very confusing but I did sign up. I get an e-mail from them that I would be receiving a $25.00 reward within two weeks. After a month, I contacted them through e-mail to find out the status. Now they tell me it will take 4 to 6 weeks. Why did they e-mail me and say 1-2 weeks?

I ordered an 11" replacement lawn mower wheel. The listing stated that the part was in stock and delivery to the local store would be in 3-10 business days. I received no communication until the eleventh business day. That day, I received an email stating simply that my order could not be completed. There was no other information such as when or if I could get my order completed. So, essentially, the message to me was "we just wasted a week and a half of your time and we really don't care." This is poor customer service, needless to say, and it is highly unlikely that I will ever use their service again for anything. My only consolation is that they didn't charge me for the item and thus subjecting me to a likely tedious process for being refunded.

On July 4th, 2013, I went to Webber Ace Hardware in Dover Foxcroft, Maine on the second morning of a six day sale. Four of the five sale items I drove the 30 miles to the store in search of were not in stock. No rain-check, no apology. When you run out of items early in a sale, it is at the very least poor management. When it seems to happen every time there is a sale it becomes suspicious, as in bait-and-switch. The salesperson just turned his back and walked away when it became obvious they did not have the items I wanted in stock, and I was not going to buy a similar more expensive item that was not on sale. This happens virtually every time Ace puts out a sales flyer. I will never enter this store again, and my Ace Rewards Cards went into the trash. Live and learn.

I ordered a park bench online. Ace Hardware charged my credit card. After about a week, I called and asked the status of my order. I was told it was at the warehouse waiting to be delivered. The next day, I received an email telling me my order had been canceled. I guess they just lied about it being there waiting to be delivered. Also, I had a promotion coupon that I used that I could not use again.

I purchased 4 electric posts today in Ace Hardware in Sedona. The price on their cage was $1.99 each. I paid without noticing that they charged $2.99 for each one. I went back and checked the price; and I was right, it said $1.99. I contacted the manager who checked again and found that the price in the item next to this one had the "correct numbers" and the price was that $2.99. The final answer was that I lost my money.

On 12/4/12, I went to Trevarrow Ace Hardware store located at 97 West Long Lake Road, Troy, MI 48098 and bought a $3.99 sample of Ace paint to cover a few nail holes in my living room wall. A few days later, I opened it and used it but it was not the right color. On 12/13/12, I went back to the store to exchange for the correct color or a color closer to match the wall. The cocky salesperson was talking to another employee. I approached them and asked if I could make an exchange. The cocky salesperson asked me if I opened it and used it. I answered yes. Well, both employees were laughing and the other one walked away. The cocky employee said that I couldn't exchange it because that's what samples are for - he could not resell it because it was open and the store loses money.

Eventually, after posting on many complaint sites, I did finally receive the rebate.

I bought 3 large flashlights for the impending storm. I drove the one mile to our home and showed them to my husband who is recovering from a severe stroke. He pointed out what I should have realized; they are far too heavy for him to use unassisted. I drove back immediately, explained this, and asked if I could have a store credit for at least one of them in order to purchase smaller, lighter flashlights. I was told all sales for storm related products are final and final means final - and not very nicely, either. I was not requesting a refund! Considering that the store had 2 lines of about a dozen people each and a practically empty aisle of flashlights, I think they could have accommodated my request for a credit and not been out a penny. I will not be going back again.

Be careful on what you purchase at Ace Hardware! Yesterday, I bought some items from the Hebron, KY store that were not as universal as the packaging claimed. Today I attempted to return the unwanted items to another location close to where I work since I could run there on my lunch break. Although I had purchased the items a little over 24 hours ago and presented a receipt, the Newport, KY location refused to accept my return because "each store is individually owned and operated" and therefore I have to drive 20 miles out of my way to make the return.

Ace Hardware was offering a $100 statement credit. I spent 20 minutes applying and was told I didn't get the instant approval. I got the card in the mail, confirmed they would give me a $100 credit. No credit came. Then, I was told that it had to be instantly approved, not just approved. I learned that this is common tactic of banks. They find reasons to deny almost every application in store but get a huge intake of new customers. Even if the customer cancels, they still retain their info to send them junk mail. I will never do business with either US Bank or Ace Hardware again.

I purchased a bag of Osmocote Potting Soil at the Tallahassee store on 3/25 and paid $5.99. Today, I purchased an identical bag and the price was $7.99 (they told me today was the last day for the sale price). How can this identical product within a couple of weeks cost $2 more? Both bags will be submitted for the eligible $5 rebate, I just don't get the price differential. I would love an explanation. Thanks.

On a Saturday morning of 27 Aug 11, I went to buy a few expensive items for the hurricane Irene in case we lost power. The storm wasn't so bad so I never had to use the things that I bought. I never even took them out of the bags. Then, I took the items back on Monday (29 Aug). As soon as I walked in the store, the owner told me that since it was the weekend of the storm, I could not return the things I bought. He never even looked at the the stuff. They were items that could be resold: $7.99 flash light, two $13.99 oil lamps, one pack of batteries for $13.99, and three bottles of oil for the lamp for $3.99 a piece. He didn't even look that I was only returning things that I didn't need (I kept some of them).

I purchased a chip key from Ace Hardware in Brandon, FL and the key not only quit working, it also caused the security system in my car to believe that it was being stolen so it would not start. I had to take my car to have an original key made and programmed to my car. I was without a car for two days as well as the $170 cost for my car to be reprogrammed. I called the manager Bruce at this location and he not only refused to take any action to make this right, he also literally laughed at the fact that I would even think he would. He says that this is my issue even though I could show written proof that the key caused the problem.

They sold me a Reliance 606 gas water heater in 2009. This model is known for bad pilot light not working issues. They are aware of this problem but will not stand behind the product they sell. They refused to be of help telling me to take the water heater apart and bring in the defective part for exchange/replacement. I have no hot water and I am out the price of a new water heater or plumber charges to try to fix this one. 2 hour job at $70 per hour.

Three and a half weeks ago, I purchased a Toro Trimmer from the ACE Hardware store in Corona. I have been doing business with this store for over 20 years. The trimmer began to break and fall apart after 3 weeks of light use. Today, I took it back. The receipt said, ‘Original receipt is required for refund or exchange within 30 days’. I took it back with the original receipt and was told I could not get my money back because I did not bring it back in the original box. Now, how many people keep the box after they open the product and use it.

I brought a Reliance 606 Heater in 12-07. It started having pilot light going out after shower, dish washing, etc. They took parts back. I was told the part was rusted. I called in a plumber and the gas company to look at the parts; no rust was found. A part was replaced. Again the same thing happened. I just brought another part. If this doesn’t work, I will contact BBB on this. I never will buy this product ever again. This heater is less than 3 years old. Thank you.

I give this store an F- rating in customer service. I purchased the wrong size hose for a pool filter at this location and it was $45. It is a durable piece of hose, but it's a $45 paper weight because they would not let me return it for the correct size because they had to cut it. It's a 14' length! Sure, they could have sold it to someone else. I even got all the way to the manager, but they refused to help me. That's what I get for trying to help a local business. I guess Home Depot and Lowe's are the way to go from now on.

I ordered a product known as Healthy Companion Gas Aid for Dogs. When it arrived I noticed a smell when opened. Low and behold it was expired for over seven months. I immeditely contacted the company and they said send it back and that my account would be credited. Up to this date, my account has not been credited and the product was returned and received by them on May 15, 2008. I feel this company should be more careful with their shipping of expired products. I was very unhappy the way I was treated. Thank you. I am still being charged interest on my credit card for the amount that they have not credited.

Let me start by saying my name is Cynthia a single mother, homeowner that purchased a lawn motor from Ace hardware located at Atlantic Boulevard Jacksonville, Florida 32225. On April 27 2008 I purchased a Poulan Pro Self-propelled 22" Deck FWD Ace# 187248. I had a coupon out of the Mint for $20.00, my final cost was $246.43. The stores return policy is posted above the doorway when you come in. I do not remember the entire posting but the parts that pertain to my purchase were as follows: all sales over $250.00 will take 10 to 14 days for the check to be mailed from Corporate, You must have sales slip or only a in store credit will be given, All sales after 30 day are final, and only the manufactured warranty will apply.

I bought a kerosene heater (heatsun) for $139.00 from Ace Hardware. Within the 30 day the knob stuck on. And it was stuck on high. So I tried to return the heater. I told Kevin that it was not safe. He refuses to give me my money back or a replacement. I don't even want a replacement, because it is unsafe. He said that he was sending it back to the manufacturer. And that I had to wait to hear from them. He said that he does not refund money. I said where is the sign that says no refunds or replacements. He said I don't have to have one. He was very rude and sarcastic. I will never shop there again.

No physical damage was done. This is a malfunction problem for five years.

I purchased 3 portable DVD players from Ace Hardware of Satellite Beach, FL on 11/25/2005. These DVD players were advertised in the November 25 ACE Hardware Newspaper Ad as door buster specials. When I purchased the DVD players I asked the cashier if they could be returned and she pointed to the sign on the cash register that said that you have 30 days with a receipt to return items. The return policy is posted on the back of each cash register.

My elderly parents are retired and live in Melborne Florida. They had some friends over for a dinner party the other night, and the disposal and the drain stopped-up. My dad bought a popular drain cleaner, which did nothing to fix the problem. He then went to Ace, and asked the sales person if he could recommend something stronger. He told the sales person what the problem was, and the sales person recommended a particular commercial strength drain cleaner that he felt would do the job.