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Toshiba TV Reviews

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About Toshiba TV

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Toshiba TV develops and manufactures consumer electronics, focusing on televisions. The company offers a variety of TV models featuring 4K resolution, smart capabilities and picture quality technologies.

Visit www.toshibatv-usa.com
Pros
  • Excellent picture quality
  • User-friendly interface
  • Good value for money
Cons
  • Frequent repair issues
  • Poor customer service
  • High repair costs

Toshiba TV Reviews

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    Page 5 Reviews 380 - 530

    Reviewed Feb. 2, 2010

    I purchased a 72 inches Toshiba HM195 early 2006. Within 2 months, my lamb burned out. It was replaced via the warranty. Since that time, I have replaced the lamp 3 other times. Additionally, August of 2009, I had to replace the light engine. However, I could not buy a new one. I could only get a refurbished one because the new part has been discontinued. It had a 90 day warranty with it. Well, 5 months later, my TV goes out again and surprise, it is the light engine again. I paid $4000 for this TV when I bought it.

    I have since spent $200 on three separate times for lamps and $600 for the light engine and am about to pay another $600 for another light engine. This does not include cost of repair. But, for parts I am sitting at $1800 to this point. And there is no promise that 5 months down the road something will not cost me another $600. I just do not see how this company can get away with this. When people pay their hard earned money for a product, it should work and if not the company should stand by their product. It would be one thing if a few TVs malfunctioned. But this seems to be a problem of a design flaw with these TVs from the assembly line. I just don't see how Toshiba will survive the word of mouth about their products.

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    Reviewed Jan. 29, 2010

    Sunday, 1/17/10, our 50-inch TV went black while watching on Monday. I called, which I thought was still GE but is now Assurance Solutions, for a repair man. We have an extended warranty. The gentleman checked my telephone number and said we already had a replacement and are not entitled to another one. For all these days I have called, everyone I could think of to help Toshiba said to fax all the info to them. I got a call, no help. I already received one bulb which did not last a year.

    I can order one from Toshiba. It only has a 6 months warranty. What kind of a game is everyone playing? We take your money and run. No one seems to get satisfaction. I purchased from circuit city 50" Toshiba TV on 5/21/07 and took out ESP plan to cover any problems, like bulb, etc. First service call was on 1/19/09. It was on the antenna. Government changed to HD and made us buy new TV. Second time was on 2/20/09; bulb change for the third time. I had to go to basic cable and still had problems. Service on 6/23/09 and the man spoke to Bright House and our ex war is good till 5/11/2011.

    How do all these companies get away with all this stuff and the poor consumer gets the shaft? I'm going to call Toshiba corporate HQ. I'm not going to get anywhere but I'm going to try. My daughter bought us another 40-inch TV. Guess what: Toshiba. Why doesn't Toshiba exchange the DPL TV for another in good faith to keep themselves in business and customers happy? I'm 78 years old and my husband is 81. I'm tired of being taken advantage of. I just had to pay $4,200 for hearing aids, which is another rip off another story. Do things ever happen for the consumer? I’m just so mad.

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    Reviewed Jan. 21, 2010

    I bought a brand new Toshiba Satellite T135 in December. They sent me a defective model. I sent it back to them. They've had it in "repair" ever since. They refuse to send me a new one. I can't get them to give me any indication of when I might receive my laptop. The repair department never answers their phone. I was on hold for over 63 minutes the first time I called. The customer service rep refuses to be of any assistance whatsoever. Do not buy from Toshiba. I'm out $700 and I still don't have a laptop after purchasing it a month ago!

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    Reviewed Jan. 9, 2010

    I got this TV in 2008 and the bulb keeps blowing (50HM67).

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    Reviewed Jan. 1, 2010

    My son and I both bought a Toshiba Regza 46" LCD TV. They are 2 years old. They both have dark vertical stripes in the screen. We are both out about $1800 and I am not to pay one of your repairman $17 to tell me what is wrong with it

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    Reviewed Dec. 16, 2009

    I purchased a DLP 50" TV in 2006. Since then, I have replaced the lamps twice and the color wheel engine. I have spent over $700.00 in repairs. Now I'm looking at replacing the color wheel engine again less than a year later and found out the lamp will soon have to be replaced also. I own a telecommunications company and have been a Toshiba dealer for over twenty years. I have always promoted the quality and support that Toshiba has given. Not only in their telecommunications division but their other products as well. I am very disappointed in this product as well as the fact that neither the dealer nor Toshiba has made any attempt to either refund or offer some type of trade allowance on another TV. I can't continue to pay these repair charges on a product that no one will take responsibility for! I will no longer promote Toshiba entertainment products as I have in the past.

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    Reviewed Dec. 12, 2009

    I purchased a Toshiba 32LV67U Regza LCD in late December 2007, at $750. It died in July of 2009. It came on, pixel went right back out, black screen, no menu, still had sound. Toshiba affiliate repair shop reported the unit has a defective display panel. I spent $85.00 for analysis to be quoted $1,436 plus labor, and told, "it was not worth repairing." I contacted Toshiba and was told it was too far out of warranty (seven months) for replacement or break on service and repair costs. After researching the Internet, this problem appears to occur frequently without any acknowledgment from Toshiba that this is a recurring problem with their products. Considering the purchase cost and the expected life span, (they - Toshiba and the retail associates - tout 10 years plus), I feel, as apparently do many others, that I was sold a bill of goods when I purchased this TV, especially when the only recourse I have now is to pay double its original price to repair it, or just buy a new TV.

    I spent a more than adequate amount of money to buy, what I was told, was a reliable, quality product; I now own a product that is unusable and unrepairable after what is considered a very short life span; and am forced to again spend the same amount or more to replace the product with no guarantee that my future purchase will have any better performance or durability. It is especially infuriating to feel forced to buy something you know has no reliability. In my research of this and comparable brand products, I have found this same problem seems to occur with most of the manufacturers, not just Toshiba, suggesting a technological problem. If this is the case, I believe these companies are aware of their manufacturing flaws and bugs and are continuing to sell and promote their products without informing the consumer of the possibility that their product will not last and falsely representing their life span.

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    Reviewed Dec. 12, 2009

    I purchased a 52" Toshiba projection screen TV (Model: 52hm85) and I was not told about the light inside, which happens to be defective. I had to replace it at my cost as the warranty already expired. Now, my color wheel (part #: 75005448) is also defective. As of last week, Toshiba says the part has been discontinued, which is a crock of **. The part was worth $150.00 and now, they want to sell me the complete engine unit for a $600.00 price. This, in the eyes of the Lord, is theft. They can't get away with this. I replaced mine in one hour for $150.00 - although they're now hard to find because Toshiba is lying between their teeth about it being discontinued. The truth is that they are still making the search engine which includes the color wheel. I am totally pissed.

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    Reviewed Dec. 8, 2009

    Toshiba 42-inch HDTV recently starting blowing out bulbs. At first, I thought it was power surges, but now it is apparent it is related to a defect in the TV. I am not going to buy another bulb just to have it blow out again, and it is horrible that Toshiba has built such a defective piece of equipment and is not offering to replace.

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    Reviewed Dec. 1, 2009

    We purchased our Toshiba TheaterWide HD in December 2005. We have bought five new bulbs at $259-$350 dollars a piece. The last bulb we bought was in July 2009 and its is Dec 1 2009 and we just had that one blow. We could have purchased another TV for what we have bought in Bulbs. Please help us. I had no idea about the lawsuit and I tried to click on the page to sign up. I am unsure of what anyone can do. We expected this Television to last 8-10 years.
    Sincerely, Samuel Keith Keele
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    Reviewed Nov. 20, 2009

    Got a loan to buy a TV and we couldn't afford the warranty. We spent $2,000 + dollars and less than three years later the TV has a bad engine.
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    Reviewed Nov. 18, 2009

    Purchased 42RV530U, 42" Regza LCD TV 5/17/08 Failed 10/29/09 diagnosed by authorized service center as having aq bad LCD display panel. Repair cost est. $1650. paid $1000 Toshiba won't even cover part cost. They should adv ertise lifespan as less than 2 yrs. research shows history of many failures of LCD panels supplied to OEM by Samsung. Doesn't Toshiba track MTBF of it's vendor parts? Very displeased with their Customer "NO Service" department. They could care less as long as Toshiba pays them!
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    Reviewed Nov. 17, 2009

    A couple yrs ago I bought a 26" Toshiba HD TV. It failed, the LCD screen went bad after 17 months. It was out of waranty and Toshiba would do nothing. My tough luck.
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    Reviewed Nov. 11, 2009

    I purchased 26" Toshba 720P LCD TV & No.26AV502Upm 12/06/08. Right after I purchased TV at a little over a month (Jan/Feb)the TV was sometimes frozen and this was on going problems and was intermittent problems which had happened during Jan/Feb, March, June, and now NOv.2009. The Toshiba replaced the Main Board of the TV twice during Feb. and June. But now the TV still have not been fixed and the problem came back again. TV warranty will be expired on 12/06/09. Duing March and June, the Toshiba refused to fix untill I complained to Business Bureau. After the last fix on my TV on June, I did not use my TV since TV was placed on top floor of my bedroom where was very hot during summar time. On Nov 9 the problem came back again, the Toshiba still refused to take this matter serisouly.
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    Reviewed Nov. 10, 2009

    I purchased an A505-S6965 July 26, 2009. The DVD player didn't work. Toshiba had me goto an ASC on September 9, 2009. They broke the keyboard and the multi-media keys and couldn't repair it. So it was sent it the Repair Depot where it has been on hold as "no parts". Call after call I was disconnected, perpetual hold or told "call back later". Today I told them to send it back broken (1-1353072555). I just don't understand why Toshiba just didn't replace it.
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    Reviewed Nov. 2, 2009

    My son purchased a 46H83 Model Toshiba TV which now is mine. Two TV repairmen have said the Video Board is shot. Toshiba does not stock this part, which leaves me with the impression that it is not a part that with normal wear & tear goes bad and that it was probably defective when it was manufactured. Toshiba said they could try and find a rebuilt part. If Toshiba was able to find the part, it would cost me approximately $400 to repair according to their repair service authorized dealer. I questioned Toshiba concerning the possibility that if the part could not be found, what then? Toshiba had no solution. Looks like a $2000 TV, that can't be repaired should be trashed. I got the impression from talking to Toshiba that they don't stick by their products; that they don't feel they could have manufactured a defective product from the get go; and sorry it's your problem not ours. I would think that a $2000 TV would have a problem free longevity of more than six years. I have other TVs that are 10-15 years old--not Toshiba's & are still ticking. Toshiba should stand by their products and their customers, but that doesn't seem to be their policy! Better money out of the customer's pocket then Toshiba's!
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    Reviewed Oct. 26, 2009

    I HAVE A LCD TV TOSHIBA THAT EVER SINCE I BOUGHT IT IT'S BEEN GIVING PROBLEMS. I TOOK THE TV TO GET REPAIR 5 TIMES AND IS STILL GIVES ME PROBLEMS. EVER SINCE THE TV GAVE PROBS INT HE FIRST PLACE I CONTACT TOSHIBA SO THEY CAN GIVE ME THE MONEY BACK ND ME GIVE THEM THE TV BACK BUT THEY DON'T WANT TO ACCEPT IT BACK. THE TV STILL HAS WARANTY AND BY THE REASON OF WHATS BEEN GOING ON IS THA IV'E WAISTED MA TIME SENDING THE TV TO GET FIXED SO MANY TIMES AND THE TV STILL BE GIVING PROBLEMS.I WOULD LIKE IF I CAN GET MY MONEY BACK AND I DON'T WANT TO KNOW NO MORE ABOUT THA COMPANY TOSHIBA. THIS COMPANY IS NOT GOOD IN PRODUCTS SO IF YOU CAN HELP ME I WOULD REALLY APPRECIATE IT. THANKS FOR YOUR TIME.
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    Reviewed Oct. 20, 2009

    I've had a 62" Toshiba DLP TV for about three years. The warranty says they will fix it when needed. But the down time awaiting repairs can run into weeks. And since I've had my third lamp go out, as well as a couple of other problems, I've had a lot of down time. Warranties are fine, but a product that works would be better! Toshiba is on my 'blacklist', and my list does not get erased or edited. I hope other folks end up getting a better product from them, but I won't be a future customer.!!!
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    Reviewed Oct. 11, 2009

    Purchased new Toshiba LCD TV Fall of '07. Bad front screen panel within 3 months - under warranty but parts back ordered 3 months. I upgraded to larger Toshiba LCD (40 inch)12/08. By 08/08 another bad panel developed - repaired under warranty but extras cost me $150. By 08/09 this panel was going bad also & I finally took TV in to service center. Toshiba has refused to repair or replace the TV. I thought they should simply provide a completely new TV or refund my purchase price. At least replace the panel. Keep in mind that my Toshiba LCD TVS had 3 bad front panels between Fall '07 and August '09.
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    Reviewed Sept. 25, 2009

    I purchased Toshiba 56MX195 DLP projection TV in 2006. Lamp burned out after 3 months (350 hrs). First Light Engine failed after 2.5 years (6 weeks to get rebuilt). Three months later 2nd light engine failed. After one month waiting for replacement parts they say it will be another month before they can get parts. They said Toshiba is no longer making light engine and it must be rebuilt. I have always had home theater ups protecting TV. I see similar complaints about TV on internet. Sent email complaint to Toshiba customer service. They deny any issues with TV.
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    Reviewed Sept. 25, 2009

    I use my TOSHIBA Portable DVD player to watch movies when traveling. My model#SD-P2900 battery model# SD-PBP100S died on our flight yesterday (9-24-09). After spending a lot of time searching TOSHIBA's many websites, I was unable to find my registration information (not usually on my packing list). I made several phone calls...no help! This player is LESS THAN A YEAR OLD & IN GREAT SHAPE. I need HELP NOW so I can use it on my flight home!!!!
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    Reviewed Sept. 24, 2009

    Toshiba will not cover repairs to defective screens in their warranties claiming that it was neglect and misuse. So not even 1 yr. old my laptop is useless. I neve dropped it or hit to cause this damage. Toshiba Satellite U405D-S2902 Work order T1-LWDV3H
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    Reviewed Sept. 16, 2009

    Purchased a Toshiba 37 inch LCD TV and 1 year and two months after the screen went black. Apparently the lamp or light died, and of course is very expensive to replace. Warranty expires 2 month ago. TV is useless.
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    Reviewed Sept. 1, 2009

    I purchased a Toshiba 42" LCD TV on 2-22-07. I paid approximately $2000.00 for it. After about a year, we noticed a "cloud" in the left hand of the screen. We just lived with it. Now, we have lines down the middle of the picture. We had a repairman look at our set, and he indicated that the panels inside the TV were separating. He said Toshiba is aware of this problem. I called customer service for help in repairing our set, and they indicated that the TV was out of warranty. I feel they should stand behind their products and offer to help with the expense.

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    Reviewed Aug. 26, 2009

    I own a Toshiba projection screen television model # 46HM84 that we bought in 2004. In the middle of June, the TV stopped working. The screen would remain black when the TV was turned on. Because this had already happened once with this same TV, we assumed we needed to purchase yet another replacement lamp unit, model #TB25-LMP. We purchased this lamp unit through the Toshiba 800 #. We received the lamp unit around the first of July. However, when it was installed, the problem was not fixed.

    We found only one Toshiba authorized repair center in our area. When we called him, he explained it would be 2 to 4 weeks before they would come out to look at our TV. As I explained the situation to him over the phone, he suggested we order a lamp ballast because the model number of our TV has a history with the lamp ballasts going out. He told us he could order the part, but the part was back ordered through Toshiba and there was no estimated date on when it would be available. At this point, we have been without our TV for about a month with no solution in sight.

    Once we received the part, we had to make an appointment to take the TV in to get the ballast installed. At this point, we were out over $500 and into six weeks without the TV. When I called Toshiba to inquire how I could return the unused lamp unit since we did not need it, I was told since it was past 30 days, they would not accept it. I explained the situation to four different people at three different phones numbers and was told repeatedly by rude customer service representatives nothing could be done. One representative informed me that the product was under a one year warranty and if it didn't work, I could return it, but since there was nothing wrong with it, I could not. This makes absolutely no sense.

    I find this practice completely absurd. It is due to the fact that the lamp ballast was on back order and the workload of the repair center that it took over 30 days to fix my problem. I assure you, I would have liked to have it done sooner. I will never purchase another product from this company again.

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    Reviewed Aug. 25, 2009

    We purchased The Toshiba Regza 32HL67U in November 2007. Last month, 6 months after the warranty expired, the TV stopped working. The screen just went black. As we are out of warranty, we took it to a repair shop where we were quoted $1622.00 to repair the TV. We paid $700 for it. Toshiba, of course, told us this was our problem as the TV was out of warranty. The repair shop said the TV's lamps were "bad." When I asked what exactly "bad" meant, they said that these lamps become defective over time. I am shocked and angered to learn that a $700 LCD TV set has a lifespan of only 1.5 year.

    I am writing a letter to Toshiba's CEO regarding their sale of unfit products and their breach of the implied warranty of merchantability. If there is anyone out there with information relating to the lamps that these TV sets use, please post what you know. Specifically, I'd like to know the average lifespan of the typical lamp and whether the lamps used by Toshiba were defective or unfit. Many thanks.

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    Reviewed Aug. 21, 2009

    I bought a Toshiba Regza 32-inch HD TV in December of 2007 at Circuit City, for about $700 and it had a one year warranty. The TV is about 1 and a half years old and the LCD panel went out. Estimates are about $700 for part alone with no labor. I know the warranty is up, but I think Toshiba should do something about it. I think for $700, a TV should last more than a year and a half. When I spoke to a consumer solutions manger, she would not help and she hung up on me.

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    Reviewed Aug. 5, 2009

    I am writing regarding my recent experiences with my Toshiba LCD TV (40RF350U) and Toshiba customer service. A few weeks ago, I noticed a vertical line running down the left side of my TV. I went on the Toshiba website and saw a notice on the 46RF350U communicating the extension of warranty for the same issue I am having with the 40. I called Toshiba customer service and the representative informed me that Toshiba would cover the cost of repair if it was indeed the same issue as the 46. I was given contact information for an authorized Toshiba repair shop and contacted them. The Toshiba repair shop said they would need some notification from Toshiba confirming my conversation with the Toshiba rep.

    Yesterday I called Toshiba customer service again and was told that a determination would need to be made by someone else over at Toshiba to see if the problem with my 40 was indeed the same as the 46. I was asked to email photos of the problem along with the serial number to customer support. This morning, I got a call from a rep informing me that the 40 is not covered under the extended warranty. I tried to explain to the rep that I'm experiencing the exact problem as the 46 and I have not even sent in my information yet as the prior rep had requested. I was shocked when the representative told me "don't bother". When I asked why the 40 would not be covered if it is the same problem as the 46, all she could say was that because the web notice is only for the 46.

    I asked if I could speak with her supervisor, but she informed me that she was the only individual there. She was very condescending, spoke over me and had virtually no concern for what my concerns/issues were. There are endless reviews online (see Amazon reviews for just a sample) where other owners of the 40RF350U have experienced the same problem. This is obviously some kind of design flaw in the RF350U and one could easily assume that the same bad part that is in the 46 was probably also used in the 40. Why would you only extend the warranty for the 46 and not the 40? Why would Toshiba not want me to send in pics and serial numbers, to at the very least, see if it is the same as the 46 or a separate design flaw only in the 40?

    Again, I am not the only person with a 40RF350U to experience this problem. I find Toshiba's lack of concern and willingness to address the issue to be among the worst experiences I have ever had with a customer service department. Attached are pics of the issue and a copy of purchase from my CC company. Thank you for you attention.

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    Reviewed July 20, 2009

    We purchased a Toshiba 52HM94 TV from Best buy in 2005. Since this time, we have had to replace the bulb four times (so basically once a year at a cost of $200 per bulb). We were told when we bought it that replacing the bulb was the only thing that could go wrong. Boy, were we misled. About a year ago, the lights on the front of the TV began to blink red then green then the TV would power off. The channels would automatically count up and down, and the TV would cycle this about six or seven times before going off for good. We would unplug the TV and after a couple of hours, it would work fine.

    Approximately one month ago (four days after our extended warranty ran out), the TV would begin this again but would not come work properly no matter how long it was unplugged. We called a local repair shop and were told it would need a new master board (cost of $500) which was done. Now only a week later, it is doing exactly the same thing. We will never, ever, ever buy a Toshiba anything. This TV is a piece of crap and was misrepresented to us when we purchased it. Had we known we would have to put at least $200 per year into it in addition to the $3000 it cost to buy it, we would never had bought this TV.

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    Reviewed July 10, 2009

    At the Bally’s Club in Lowell, MA on May 21, 2009, I signed up for a $29.99 month to month membership and my initial payment was $69.98 for the first and last month. I was not informed that the club was planning to close down on June 26, 2009, and I did not find out about this until June 22, 2009. Since the nearest Bally’s was now 30 minutes away, I decided to cancel my membership and the service representative said that she would stop my monthly billing. But on June 22, 2009, I was still charged an additional $29.99. I was only able to work out for a total of one month. I requested a total refund of $59.98 which includes $29.99 for the monthly charge on June 22, 2009 and $29.99 for the last month payment. I still have not received my refund.

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    Reviewed June 29, 2009

    I have a problem with the product in my home. I have a Toshiba 42c3500 LCD and a DVD player 690 with a DivX system. After turning on my LCD, there’s a sound but no picture. I was given warranty, but I can’t see good service from this company. My wife said to me that Toshiba is a big company, why do we have problems with the LCD and DVD? My DVD player doesn’t allow DivX format. My DVD player is now in Pars AlRams. The main board was changed, but after the change the main board doesn’t allow DivX. Help me. My LCD is big and the service center has not helped me regarding my LCD’s problem. I don’t like the DVD. I like you to please change my DVD. Thanks. Best regards.

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    Reviewed June 25, 2009

    I bought a Toshiba 62HM116 62" DLP set a little over 2 years ago and last month it suffered the dreaded bulb failure by making a loud popping noise. I ordered a new bulb and now it takes about 20 to 30 times of powering off to get a picture again to. I called Toshiba’s customer service. They said the mercury was not spread evenly in the bulb, so take it back out and knock on it 3-4 times on each side. I was waiting to hear him say and turn around and click your heals 3 times and put it back in. The original purchase cost of $2800, plus the $160 for the bulb, and that’ll be about $1000 per year of usage. I never expected that. I will never buy a Toshiba ** again.

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    Reviewed June 24, 2009

    I purchased a 62" DLP in 2006. Since then, the Lamp has failed 3 times and now just changed and lasted one day. Toshiba sent me a new one last week and installed yesterday and turned on. Today, I got the blinking green light again and although it did turn on after several minutes, I am not sure that it will tomorrow. After reading around the internet, now I know that it will be a lost cause. I called one of the Toshiba service centers and they want $150.00 just to come to my house to check it. If I have to change the ballast, I may do it myself but that's as far as I will go.

    Never again I will purchase a Toshiba brand and for sure, I will tell everyone I know not to waste their hard earned money. Shame on Toshiba for not recalling a product that they know is no good and so expensive at the same time. One lamp every 6-8 months at $200.00 each is a very expensive way of watching TV.

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    Reviewed June 24, 2009

    I purchased a 52" Toshiba DLP TV in 2005. The first bulb lasted about 6 months. Then as most of you know, the bulb blew again. This continued about every 6-7 months. As most of you have experienced, Toshiba does not care and will not do anything for you. What I did learn however is that it is not always the bulb. Before you waste all of your money on bulbs, find out if its the power supply and/or the "balister". This is the issue with my television. I paid over $3,000 for my TV and those two parts are costing nearly $2,500 to replace. For those of you that don't know, there was a class action lawsuit filed against Toshiba.

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    Reviewed June 10, 2009

    In June 2009, my Toshiba HDTV/DVD combo (Model 32LV67U) purchased in Jan. 2008 broke. That is, I turned on the set and the screen was dark. I turned it off and on again and it was black. The audio worked, but no picture. The Toshiba authorized repair center diagnosed the problem as "the front panel is gone," and said it would cost about $1200 to repair!

    Presenting the facts to the Toshiba customer representative Donna" brought her sympathy, but "the set is 5 months out of warranty and there is nothing I can do for you." I asked her if there had been similar complaints about this model and she said that they had not received any similar complaints. I had not found this site when I talked with her. I am one person that won't purchase another Toshiba product; they don't want my money anyway. I have a big recycling item to get rid of and got very little service for the money I spent. Thankfully, I still have the NEC color set which I bought in 1987. It continues to work flawlessly!

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    Reviewed June 9, 2009

    We purchased a 46" TV on 11-25-05. After a short time, the lamp went out. It was replaced at no charge, because it was a manufacturer's defect. Then that lamp went out in 01-08, in which we had to replace at a cost to us of $231.99. And now, that lamp went out in 06-09, in which we are replacing at a cost to us of $229.94.

    My wife watches TV at night and is not happy that she can't watch her 46" TV and has to watch her programs on a 19" TV. We have spent $460 for two bulbs. I am composing a letter to the president and CEO of Toshiba. When I talked with a supervisor at Toshiba to try to get a reduced price on the lamp, they just said that it was past the warranty period and they couldn't do anything. Real good customer service. I guess they don't care about their customers as long as we still keep buying their product.

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    Reviewed June 5, 2009

    I purchased a Toshiba LCD flat screen TV (model 32LV67U) from Circuit City 14 months ago. I spent most of that time out of the country so the TV saw very little use. The TV stopped working so I took it to a Toshiba repair center. They said the LCD panel needed to be replaced for $1660. I only spent $1100 for the TV. So here I am with no TV and no money to buy one.

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    Reviewed June 5, 2009

    I purchased a Toshiba DLP Projection TV (model # 42HM66) from Sears on October 20, 2007 and picked it up on October 25, 2007. On or about November 24 or 25, 2008 the lamp bulb went out. I called Toshiba about it and they said they could not help me because the one-year warranty was out (by about 3-4 weeks). On November 29 I ordered a new lamp bulb online from River Valley Electronics (200 E. Inglefield Rd., Evansville, IN 47725). Cost was $192.00. Paperwork shows it was mailed on November 30, 2008 and I think I received it around December 4 or 5, 2008. On June 1, 2009 the lamp bulb went out again. I talked to Cris at River Valley Electronics via e-mail on June 2, 2009. He said he could not help because the 6-month warranty was out on May 29, 2009, which is from date of order not date of receipt--a matter of just 3 days!

    The same day, June 2, 2009, I called and talked to Aaron at Toshiba. He agreed and said he could not help because the 6-month warranty was out on May 29, 2009. He, Aaron, said that I could fax in a P.O.P. for lamp repair warranty to Toshiba Corp. He, Aaron, also stated that it would be a waste of time because it would not do any good. I faxed in the P.O.P for lamp repair warranty on June 2, 2009, about an hour after talking to Aaron at Toshiba. He, Aaron, was right. Within 2 hours after sending my fax, Aaron called and said he, Toshiba, could not help me because the warranty was out by 3 days!

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    Reviewed June 2, 2009

    I bought a Toshiba 56" DLP and bulb that lasted 6 months. Now, they say light engine is bad. When will Toshiba decide to take care of their mistakes? Maybe after they lose their business from us spreading the word that they sell overpriced pieces. If anyone wants a 56" DLP, I got one cheap. Ha-ha-ha.

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    Reviewed May 31, 2009

    MY WIFE AND I PURCHASED A 56" TOSHIBA 720P DLP ON 10-18-2006 THE BULB WENT OUT A FEW MONTHS AFTER , TOSHIBA REPLACED THE FIRST BULB THEN IT WENT OUT AGAIN 10MONTHS LATER AND WE HAD TO PURCHASED THE NEXT BULB FOR $450.00 AND WAIT 2MONTHS BEFORE WE RECIEVED IT. NOW OUR TV IS OUT AGAIN SO WE HAVE TO PURCHASE ANOTHER BULB FOR $450.00. THIS WILL BE OUR 4TH BULB INCLUDING THE ORIGINAL. THIS IS NOT WHAT WE EXPECTED FROM A WELL KNOWN BRAND.
    THANK YOU
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    Reviewed May 19, 2009

    We purchased a Toshiba 50" plasma tv from Rex TV in Springfield OH 2 years 6 months ago for $2,200. Over the last month, a 1/16" purple line has appeared down the center of the television. We emailed Toshiba and they said to contact the place where we purchased it. WE did. Rex TV told us to contact Toshiba. All either of them wanted to know is if we purchased the extened warranty. We didn't. We finally got the name of a television repair place out of Cincinnati OH. They just left my house. The television cannot be repaired due to the ribbon wires surrounding the screen. A new screen is going to cost us $2700. The guy said that he doubts it will get worse but couldn't guarantee that it wouldn't. I am so angry that Toshiba doesn't stand behind their products. A $2000 television should last a heck of a lot longer than 2 years or even 3. And besides being told a new screen is going to cost 2700, I had to pay $100 to be told that the Toshiba 50" plasma was a piece of crap.
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    Reviewed May 16, 2009

    TOSHIBA is the biggest piece of sh** company. They make knowingly make garbadge tv's and put them out on the market, with a sh** bulb that lasts for a cuple months. To replace the bulb costs close to $300. I've had a Toshiba tv for more than a year, and the bulb has burned 3 times. When I called to make a complaint and ask for help, they told me to write a letter.
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    Reviewed May 8, 2009

    I purchased a Toshiba 32" TV 5 years ago and it has developed a band of white lines at the top of the screen. I have researched this problem and it appears to be an all too common complaint. Toshiba is unresponsive to helping find a solution, agree to a recall, or refund. I am disgusted! This was a costly piece of equipment!
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    Reviewed April 24, 2009

    In October of 2007 I bought a 42HL167 Regza Toshiba TV. Three months ago I noticed that the TV would not turn on and a continuous yellow light would blink in the bottom right hand corner. This would happen sporadically and the manual explained sometimes the TV needed to go through a reset. The problem became more frequent and now will not turn on at all. After calling Toshiba they asked me to leave it unplugged for a while then plug it back in. This worked once. After calling them back they informed me that I would have to take it to an Authorized Service Center for an "evaluation" but this was not covered under warranty. The "evaluation" will cost me $185. After reading hundreds of blogs people wrote about the same problem it appears to be a defective Seinen Board that estimates between $500-800. I paid $1500 for the TV itself and just finished paying it off. I am a single mother that bought her first TV with hopes it would last longer than 15 months! I am extremely upset and disappointed in Toshiba's reaction to my issue along with other people that have experienced this same problem. If you have experienced this same issue please email defectivetoshibatv@yahoo.com and share your story.
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    Reviewed April 19, 2009

    I was watching my plasma 50" Toshiba TV and now it does not do anything but the red power button flashes. The book says the power supply is out on the TV. So now I've been trying for 6 months to find one and can't. I tried to contact Toshiba. All they said was, "Your warranty is up." Anybody know if there's a recall or where I can get a PSC10144c power supply?

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    Reviewed April 10, 2009

    I firmly believe that this email makes no difference, and that Toshiba proved to me today that they are a company that couldn't care less. I have been a huge fan of Toshiba for about 6 years. I have talked family and friends into it also. I am a business owner and I would never have stayed in business if I would have treated my customers like I was treated.

    In October 2007, I bought a 46" Regza. In late September 2008, the TV starts acting up. I called and was told that a local service guy will take care of it. He comes out and says he needs to pick up the TV, but I don't hear from him again. I called Toshiba and they call him, but he was too busy to take care of it. During this time I have told Toshiba that I had a really sick child and an ailing parent. I was told no worries (basically), and then I call (agreeably) much later. All of my time was spent travelling and the TV was the last thing on my mind.

    I am told there was nothing that can be done. I did what I was supposed to do and their service center was too busy. They put me off and I get the short end. How, in any way, is this fair? I am not asking for the world, just fairness. At first I was angry, and then just realized I'm hurt. It just seems so unfair that when I was available, they weren't, and when they were, I wasn't. I still think the issue should be resolved.

    I just want someone who has a conscience to step up and make this right. The year I have experienced has been a nightmare and just keeps getting worse. Someone please listen!

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    Reviewed April 7, 2009

    I bought my husband a New DLP Toshiba in 2007 and the DLP lamp unit blew out December 2008. I called Toshiba and asked about getting a new lamp unit (bulb) from them. Toshiba wanted to charge me over $260. I asked about the warranty and the person who I spoke with said that they don't cover the DLP lamps, even after they had to pay out millions of dollars to customers who owned a Toshiba DLP high definition projection televisions. The one that I have is just over the cutoff date. I really feel that after paying over $3,000 for the Toshiba television, the man who I spoke with, a supervisor, should have cared more and replaced the blown lamp and unit. I gave him the model# 56HM66 and serial # 30336360, manufactured in 2007 (TAK632).

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    Reviewed April 6, 2009

    I have had a Toshiba Satellite laptop for about a year now, and regret ever buying one or anything for that matter from Toshiba. For the first 7 months, the hard drive needed to be replaced 3 times. It was around this time I was advised to contact Toshiba about a replacement, mistakenly thinking the company wasn't useless. I called 10-15 times and, each time, being promised a call back, in actuality, receiving none. I was eventually given a case and case number with customer relations with a man named Milton ** (in Customer Relations).

    After this, again, there was no call back. After getting frustrated because I'm a student and need my computer, I tried to call back again and again got nowhere. Shortly after this, my girlfriend (who I live with and share the computer) received a call asking about the service I have received from Toshiba, so she made a complaint. Lo and behold, we got a call back, but it was Milton ** upset that we made a complaint and calling us liars. After this, we got the computer fixed and hoped for the best. Again, the hard drive went. The service guy at MicroAge again told us to call Toshiba because the warranty looks like it ran out.

    So, furious, I called Toshiba demanding something be done, and after 2 hours on the phone I was promised that they would take the computer and fix it as a goodwill. Did this happen? No! Today, I talked to the guy at MicroAge and it is still sitting there. No one from Toshiba has sent them a kit to send it to them, and he's even annoyed, because he tried calling the guy who was supposed to take care of it at Toshiba, Al, 6 times. The computer has been there for over a month. If something is not done this week, I will be taking legal action and will make it my life's work ensure Toshiba loses as many customers as possible and receives a negative reputation.

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    Reviewed March 22, 2009

    i bought toshiba 29f10trv (televison)with three yerar warranty.on dated 29/07/2006.
    # i had complained on dated 12/01/2009,complaint no.luc07-01-09-0079 to micron care lucknow phone no 91-522-3251657.falt was- lining on picture tube due to dry sholding. #in three month four diffrent service men visited our home.in every visit my t.v.holds new tecnical problemes.now my t.v. is only a cabinat after a lots of experiments of service centre. If Is it possible plz. do something to solve my problme with regards
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    Reviewed March 21, 2009

    The mother board failed on the Toshiba laptop I purchased less than two years ago. Toshiba customer relations was no help. However, they offered to repair the laptop for $450.00 almost the original price. What a gimmick.
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    Reviewed March 20, 2009

    After having posted a negative situation with my Toashiba TV, I was able to speak with Mr. Powell at Toshiba. Mr. Powell was very easy to work with and resolved my issues promptly. His effort and assistance has restored my confidence in Toshiba customer service.
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    Reviewed March 19, 2009

    We purchased a Toshiba 65 inch tv model number 65HM167 on 05/06/2007 for 2300.00
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    Reviewed March 12, 2009

    I purchased a 42 inch screen TV at Best Buy in 2003, I paid $1700.00, the set played good unti Aug 2008 the picture had wavy lines in it I e-mailed Toshiba Customer service, they told me to onplug the set, but it didn't do any goo there are several Toshiba Owers of the same type TV having the same problems, what can I do tto get my TV in working order
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    Reviewed March 5, 2009

    We have a Toshiba 42HPX95plasma TV and in less then 3 years we now have a 3-4 inch black line on the right side of the screen that extends to over 1/2 way down the screen. Our dealer tried dealing with Toshiba as we have as well and it's basiclly sorry to bad.
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    Reviewed March 4, 2009

    Recieved 40 Toshiba LCD TV. After the screen blanked out I returned it to Best Buy. They informed me they would not exchange it but would repair it under warranty. The authorized repair center repaired it over the course of a month but said they would not release it until Toshiba authorized their payment. Toshiba said it will be at least a month before they will authorize payment if even by that time.
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    Reviewed March 3, 2009

    I bought a HD 62 Toshiba screen t.v. less than 3 years ago. It cost me $3,000.00 A couple of days the t.v. I heard a big pop then the screen went out. A technician would cost 150.00 just to come out and look at it. If it's the light bulb $220.00 and not sure if there would be other issues with the t.v. I'm so upset that I paid alot of money for this tv and only lasted less then 3 years and no one cares and Best Buy or Toshiba. It's not fair.
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    Reviewed March 2, 2009

    We bought a Toshiba 62HM95 rear projection television about three years ago. It worked fine until the lamp in blew out recently. After getting on the Toshiba website and finding out that our television was from a batch that were know to have this problem with the lamps, we called customer service to see if we could get a replacement lamp. We were told that they did extend the warranty for the TV for another year, but it was too late for us to qualify for a replacement lamp. We explained we watch TV so infrequently, and if we had watched it more it would have went out sooner. The service rep accused us of lying and said she couldn't help us.
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    Reviewed March 2, 2009

    We purchased a 62 Toshiba HD projection tv January 2007 from SHOPNBC. Since I was concerned the bulb is a large item and may burn out the phone sales rep assured me that the extended service plan would take care of all problems IN OUR HOME.
    When I called SHOPNBC for service on the Toshiba tv they changed the story. Now they say the plan does not cover the bulb-since they are notorious for burning out but THEY TOLD ME I HAVE AN 'IN HOME PLAN'-SO THE SERVICE CALL IS COVERED. I called Toshiba and spoke with Holly who set up the in home service call SINCE THAT WAS THE TYPE OF PLAN WE HAD PURCHASED. She explained that the bulb was not covered but the service call was! Today I called the service company to check on the status of their arrival and they said they have a bulb with them but it is not covered under the extended plan AND THE SERVICE PLAN COMPANY-N.E.W.- SENT THEM A MIMO ADVISING THEM TO CHARGE FOR THE SERVICE CALL. SHOPNBC blamed everyone else for their MISLEADING/MISINFORMATION. Even as we were on the phone TODAY with them -they conveyed the information to us that EVERYTHING WAS COVERED on our plan EXCEPT FOR DAMAGE. The service call took all of 10 minutes including the paperwork. The service company, Electra-Sound Inc, showed me how easy it is to exchange bulbs. I WOULD HAVE CHANGED THE BULB MYSELF BUT I WAS ASSURED THAT MY IN HOME SERVICE PLAN COVERED THE CALL!!! THE SERVICE CALL COST ME $99.50. SHOPNBC CUSTOMER SEVICE refused to find the original sales call-so why do they record the call ???????
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    Reviewed Feb. 23, 2009

    Purchased tv and extended warranty on 3/6/06, in Nov 07 had problems with the bulb and called Sound Advice spoke with Mike Beers. Mr. Beers informed me nothing he could do as he need sku number off of warranty which was not given to me with my receipt. Flustered I contacted Toshiba and they sent me a replacement bulb, as the bulb was recalled. This bulb was installed 1/31/08. 8 months later same problem, I had to pay for bulb which cost me $194.00 still didn't work. I contacted Sound Advice again, stating they sold me the warranty so they need to stand by it. I have been going back and forth with Sound Advice and nothing is being done. Today I was informed that the warranty company Repair Tech is now out of business and Sound Advice said they dont have to stand behind the warranty. I dont think this is right as they sold me the product and the warranty. They told me they would refund me the price of the warranty and thats it. I think after buying this through them that even if the warranty company went out of business that they would have to stand behind what they sold me. I feel as though I should be either given the money that I paid for the warranty and the TV or the TV replaced with something of equal value. HELP
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    Reviewed Feb. 21, 2009

    I bought a Toshiba 32hlx95 hi-def LCD with built in DVD from Electronic Express in December 1995 for $1999. It now has a power board that is out which makes the television worthless, but Toshiba will not provide the power board (part# 7500-1585) and has no stocks of it available since they have labelled it obsolete. For most of their electronic products they provide 5 yrs of part support, but this is only 3 years of existence and no part available. It seems like planned obsolesence with no solution except to swallow the loss and never get another dam Toshiba product in my life.
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    Reviewed Feb. 19, 2009

    purchased 56 inch dlp toshiba $3000 ,nothing but trouble ,only 1year and half old.The guy I bought from won't do anything nor will Toshiba. I will never buy from that guy or any Toshiba product again
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    Reviewed Feb. 13, 2009

    I purchased a dlp bigscreen Toshiba ,less than 2 tears ago paid $3200 ,had trouble ever since.Ive replaced 5 bulbs ,the bulbs are supposed too last 6000 to 8000 hours,all the bulbs I have not paid for they have been good about that. The last bulb I just put in 2-14-09 The picture is good for a couple minutes then it fades in and out and turns purple and green,makes loud humming or vibrating noises.toshiba says they only have 1 year warranty,seems that if you pay that much for tv it should last longer than a year and a half.I called the store I purchased the tv from he said sounded like light engine would cost about $1000 or more .
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    Reviewed Feb. 11, 2009

    I purchased a Toshiba 52HMX84 DLP projection Television for $ 3,000.00 + Taxes on April 7/2005. In early September 2006 the lamp burnt out. I went back to where I purchased it (A&B Sound, who is no longer in buisness now )and was told that model had faulty lamps. It took Toshiba almost 30 days to send me a new lamp. Now 2 years and 4 months later the lamp has burnt out again. I live alone, work fulltime and don`t watch television that much. They say you should get 7 - 8,000 hours from a lamp. That would mean I would of had to watch 9 hours of television a day on that 2nd lamp.
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    Reviewed Feb. 11, 2009

    my toshiba 32 inch lcd tv went blank on january 28.since than it has been taken to the service twice with no satisfactory explaination and is still not returned.(it is still under warranty.)
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    Reviewed Feb. 11, 2009

    I gave my Toshiba laptop for repair at Toshiba Service Center Mumbai within Warranty Period. It was just a minor problem of USB port not working.Its almost two months passed but my laptop is not yet repaired and given back to me. Everytime I call them they say the parts not yet came from US and it will come within a week... in this way two months passed... and they dont provide any email id or refernce for repair or parts change...
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    Reviewed Feb. 8, 2009

    42 Toshiba TV purchased August 20, 2008 from Circuit City for the amount of $1292. TV went completely blank on January 21, 2009. Called for service and was told it was covered under warranty. We would hear one story one day and another story another day when the TV would get fixed. It has been three weeks, and the TV has still not been fixed. Toshiba did call yesterday and said it had been approved, but that also happend twice during the past two weeks, so not sure if this is one more lie. Can you please check out if this is normal policy or if we are expecting too much. What we would appreciate is just being told the truth, and no more lies one day after another.
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    Reviewed Feb. 4, 2009

    Purchased a Toshiba 52HM95 in Jan. 06' for $2000 and it broke down after only 3 years. Went thru 3 bulbs, 1 light engine and 1 color wheel. The light engine had to be rebuilt by Toshiba because they no longer make parts for this TV. It's only 3 years old not 10. All parts and repairs were taken care of by my extended warranty, that I purchased along with the TV. The repair company was putting too
    much money into the repairs and parts, that they just gave up and replaced my piece of junk Toshiba.
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    Reviewed Feb. 4, 2009

    I BOUGHT A TOSHIBA 62HM95 DLP 62 INCH TV IN 2006 AND HAVE REPLACED 3 LAMPS IN THE TV WHICH COST $250 EACH AND NOW ON FEBRUARY 4 2009 IT NEEDS A LIGHT ENGINE WHICH WILL COST $400 FOR THE PART AND $100 FOR LABOR. I SPOKE TO TOSHIBA AND THEY STATED THAT THEIR IS NOTHING THEY CAN DO FOR ME ON LAMPS OR THE LIGHT ENGINE, NOT THE FIRST TIME THIS HAS BEEN SAID ABOUT THE LAMPS. THE FIRST LAMP WENT OUT AFTER A FEW MONTHS AND THEY STILL WOULD NOT REPLACE IT. THIS KIND OF CUSTOMER SERVICE IS NOT EXCEPTABLE. I WILL NEVER OWN ANOTHER TOSHIBA PRODUCT AND WILL MAKE SURE EVERYONE I KNOW NEVER WILL EITHER.
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    Reviewed Feb. 3, 2009

    i purchased a tv set,it worked only for two days and remote stop working ,i asked the same to shopkeeper he gave me the address of call centre number of the same company,i told about the problem they told me that we are sending a technician to look into the problem but he never come.
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    Reviewed Feb. 3, 2009

    1/2/09
    To President Toshiba Corporation Wayne NJ Im highly dissatisfied & DISGUSTED with DEFECTIVELY DESIGNED TOSHIBA DLP TV & Toshiba America Corporations extremely poor & pathetic customer service of corporate staff handling complaint. I have bought Toshiba DLP 72 inches TV model #72HM195. Paying several thousands of dollars on 9/13/06, With in 4 months with in less than 150 hrs of usage Lamp failed, Contacted Toshiba. Toshiba replaced lamp stating usual life of lamp is 6000-8000 hrs but because of shipping & vibrations it must have failed in less than 150 hrs. Now new good lamp blew up again in 13 months with limited usage of about 500-600 hrs instead of lasting 6000-8000 hrs AS WARRENTED. Contacted Toshiba customer svc at 800-457-7777 spoke to several customer service reps & supervisor RICK PHILLIPS, Rick stated Lamp has warranty for 8000 hrs or 6 months & not replacing blown lamp since lamp lasted more than 6 months. This lamp lasted less than 10% of warranted life HRS & one needs to use 45 hrs daily to get 8000 hrs in 6 months. Average working family use TV for only 1-2 hrs daily. Rick Phillips could not comprehend or did not want to understand issue; He further stone walled any further escalation & refused rudely to provide any information about corporate & presidents office. After extensive research found & contacted Mr. J D Powell, Customer solution manager @ 615-257-4094 at Toshiba America Corporation, 1420 B Toshiba Dr, Lebanon TN 37087. J D Powell stated Toshiba did realize original lamp installed in TV was defective, so Toshiba warranted defective lamps for 2 yrs. & hence Toshiba replaced that Lamp. Now New replaced lamp has same 6 months /8000 hrs warranty. This again blew up lasting only 500-600 hrs. So technically Toshiba warranted initial pre installed defective lamp for 2 yrs but equally bad replacement lamp is warranted for 6 months only & flatly refused replacement. In vain, one more attempt made to contact at Toshiba Corporate HQ, Wayne NJ. Spoke to Barbara Hayes, complaint Manager @973-628-8000. Barbara Hayes is no help either. Beware Barbara Hayes & J D Powell will not return your calls despite leaving several messages so one has to be persistent. Toshiba knows very well that this is their defective product with defective design but does not want to admit. On line research shows numerous complaints of premature lamp failure & needing replacement every 6 months and on average usage of only few hundred hrs, consistent with our experience. Other brands TV lamp will be lasting several thousands of hours as promised. Toshiba not only failed to provide reliable product but is also deceiving consumers with extremely poor customer service. Now onwards I decided & expressed to Toshiba corporate officers as well about not to buy any Toshiba product after this traumatic experience of failing to stand behind defective product & providing pathetic customer service for DLP TV I spent several thousands of dollars. Thanks HITESH CHOKSHI 11129 SCOTSCRAIG COURT LAS VEGAS NV 89141 hc89100@gmail.com 702-292-0886
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    Reviewed Jan. 30, 2009

    Purchased a 50 inch Toshiba DLP July 2006. Won't work. Has fewer than 200 hours on it. Service provider wants $500+ for a light engine -- then they'll see if it also needs a lamp, for another $200.
    Total Crap.
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    Reviewed Jan. 29, 2009

    Purchased Toshiba Regza 42' lcd hdtv hl196.Black line appeared about 1.5 years after being purchased. Purchased4/07 installed in 5/07 by Best Buy.Researched on computer Toshiba forumns.Alot of consumers having same problems.Consumers with extended warranty had screen replaced [very expensive repair cost as much as TV] consumers without extended warranty out of luck. Talked to Toshiba and said clearly out of warranty.No ackowlegement of problem with other consumers.Spending a huge amount of money on this lcd hdtv I would expect my lcd hdtv to last much longer/specially after reading on Toshiba forumns consumers having exact same problem
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    Reviewed Jan. 28, 2009

    i have a 62hm95 dlp toshibi tv, bought in 4/06 re placed 3 bulbs & paid 100 to be told the light engine was bad & was not avail,called cus serv ,was told they were sorry,called service center,no part avail
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    Reviewed Jan. 17, 2009

    I purchased a Toshiba 57HM167 in July '07 and in Nov.'08 the lamp went out. I ordered a new lamp and within 5 mins of replacing the lamp, it blew out. The lamp company has now replaced the lamp three times. Each time, the lamp blows.
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    Reviewed Jan. 14, 2009

    I have filed a complaint on October, surrendered the TV and have no response on the repair or replacement. I have followed the Toshiba protocol, provided receipts, provided documents, surrendered the TV with no resolve. I contact Toshiba weekly to follow up only to re explain the situation to a new representative who is always unaware of the remedies from previous conversations with other agents. I have been told that the unit would be repaired or replaced with in two weeks back in October. I have been trying to get he unit repaired and or obtain the replacement part for nine, (9) months now. I have had no use of the unit for that time period. The unit cost was approximately $3,000.00. I once again reached an agent today at 11: 45 am her name was Marna at extension 5370. I was assured of a call back by Friday of this week with answers and direction. It can not be that this treatment is acceptable as a consumer having spent that kind of money on an electronic device.
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    Reviewed Jan. 12, 2009

    I have filed a complain with this website on 10/08/08 at 21:46. I have followed the protocol and surrendered the TV. I have had zero luck getting a replacement part that is required for the unit to operate. I have not had use of this unit for 9 months. I was told that they would replace the unit immediately if they could not get the part. I have no use of the unit and no replacement part has been provided. I have been told repeatedly that this would resolved shortly and that is the same response i get every time I contact Toshiba.
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    Reviewed Jan. 12, 2009

    I own 2 Toshiba TVs, one a 3 yr old 52 HD rear projection and the other, a 26 LCD HD. Both have failed. Toshiba will not make any adjustments. Both are barely out of warranty. The Color Wheel on the big one is bad and is costing me approx $600 to replace. The LCD screen on smaller one went bad.
    Toshiba blew me off and will not do anything about repairing or replacing their junky products.
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    Reviewed Jan. 2, 2009

    I have a 42 inch Toshiba Regza. I bought is around 2 years ago. Around 1 month ago, the TV just stopped working. Before this, it would frequently shut-down and I'd get no video unless I unplugged it and plugged it back in. I could hear something reset inside when I'd unplug it and plug it back in. Then, one day, it shut-down, and I unplugged it and plugged it back in and no power! I took it to a Toshiba certified repair shop (after calling their Support for help), their diagnostic of the problem was a bad Seine Board. It would cost $545 to fix it! Almost as much as a brand new Philips 42 inch LCD I just recently purchased for another room.

    I contacted Toshiba to ask for repair assistance, even just a discount on this part. They opened up a case on this, but then informed me they were not willing to help at all. Very unprofessional and are not putting the customer or quality products first. I told them I would never buy another Toshiba product, and they said I'd have to do what I have to do. They stressed over and over that it is out of warranty. I kept telling them I knew that, but simply wanted help on the price of the part. I was willing to pay for labor. They would not help at all and seemed to not care what I thought. I have other TV's that have lasted almost 20 years. I spent $1800 on this Toshiba Regza, and it lasted less than two. For a TV that is not even 2 years old to break and cost almost as much as a new TV to fix, Toshiba should be ashamed! BEWARE of Toshiba TV's!! Don't buy one, you'll be sorry!!!

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    Reviewed Dec. 29, 2008

    I purchased a Toshiba TV from HH Greg in July 2005 and luckily purchased a 5 yr warranty through GE. The warranty came with a no lemon guarantee which is supposed to apply to the term of the contract (it states that if the TV breaks 4 times or more it will be replaced or you money refunded). Since then, the unit has had 3 bulbs and a system board replaced. The last replacement in Feb 2007 took almost 3 months to occur. This TV has been inoperable for at least 5 months during its lifetime because of repairs.
    On Nov 29/2008, the TV failed again. So far GE has spent over $1400 on this unit and it only cost $1700 to purchase. The tech came to assess the problem on Dec 2. At that time he was told to call GE before doing any warranty work because it was likely the problem would exceed repair norms and the TV would be replaced. The tech did not open up the TV and instead guessed? at what the problem might be. To make a long, long, long story short.(hope you get my point). Two weeks later the correct part number was determined (a little long to perform this simple task I would think) and the cost of the part would be approx $400. This does not include labour or the cost of a new bulb which would also likely be needed. I would estimate the cost of the real repair service to be approx $650 (based on past bulb replacements on the same unit). Now, you would think the GE technical people would be intelligent enough to see that the cost of these repairs is exceeding the cost of the unit by quite a margin. This unit has been down 4 times in 3.5 years and will also be down at least one more time before the contract is completed. Unfortunately, the GE technical people saw fit to authorize the repair of this unit. This is quite humorous. Nobody even really knows what the problem is since GE wouldnt let the tech open up the TV to investigate the problem in the first place! Anyway, HH Greg denies that the no lemon warranty applies to the term of the extended warranty and in fact states that it only applies to a consecutive 12 month period. They cannot produce a signed document with their terms outlined and in fact I have a pamphlet which states no such restriction.
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    Reviewed Dec. 29, 2008

    I purchased a Toshiba DLP 52HM95 Television in Dec 05. In 1 month the lamp went out had to wait 2 weeks to get new one. Since that time I have replaced the lamp 3 additional time, the light engine once this last year with a cost of approx. 700.00 and now one year and 2 months later the light engine is again going out. When I replaced the second lamp and then had to replace the light engine I was told that they could not help because the warranty was out so it was my plase to fix. $2000.00 for a televison and in just three years have spend approximately 1400.00 for repairs and am now getting ready to have to spend another 700 to 1100.00 for repairs.
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    Reviewed Dec. 10, 2008

    IN FEB. 2006 I PURCHASED A TOSHIBA MODEL NUMBER 57HC85 57 PROJECTION TELEVISION. IN LESS THAN 3 YEARS THE BLUE PICTURE TUBE HAS GONE OUT.TOSHIBA HAS DECIDED TO NOT PRODUCE THIS PART ANYMORE AND NONE ARE AVAILABE. WHEN I SPOKE TO CHARLES HE STATED THE PART IS NO LONGER AVAILABLE AND THERE IS NOTHING THEY WOULD DO. I NOW HAVE A 2 1/2 YEAR OLD 57 BOAT ANCHOR IN MY LIVING AND TOSHIBA REFUSES TO DO ANYTHING ABOUT IT.
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    Reviewed Nov. 25, 2008

    I purshased a toshiba 37 inches LCD on 5/21/08 from Costco. 2 weeks ago,while turning it on,it came down,no sounds nor picture.TV is in the warranty,We called Toshiba representative who came,stayed for no more than 2 minutes then decided to take it with him as he can't fix it in my placa.He said that we need to call to follow up.I called next day,they said that they have to order parts which won't come before 12/10/08.It's not fair that we stay for more that a month without a TV that we bought in less that 6 month
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    Reviewed Nov. 23, 2008

    Toshiba 42" HD Plasma TV is only 2 years old and has not had hard wear or kids messing with it. The picture just suddenly went black but there was sound. We took it to a TV repairman and he called the next day and said it had "two bad circuit boards" and for $795 he'd be able to fix it. Needless to say since we paid $1570 two years ago that's not going to happen. Unless companies stand behind their products - we consumers are savvy enough that we'll post on sites like this and NOT buy products from those companies.
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    Reviewed Nov. 19, 2008

    television is sparking! about twice an hour the t.v. will let out aspark i think from the rear of the t.v. it is so loud, it's as if a firecracker went off! naturally i turn it off when this happens, except i don't feel any real warmth anywhere. i alao noticed there's no static feeling on the screen. can you help me?
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    Reviewed Nov. 18, 2008

    Purchased a new 42 in HDTv and within 30 days it went dead. Took it into their repair center and they have had it for 60 days with no resolve in sigth. The warranty period is wasting away and I can not get an answer on what they are going to do it anytihg.
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    Reviewed Nov. 17, 2008

    I bought a Toshiba DLP 52HM95 two years ago for $2200.00 at Best Buy. After one year of use the light engine is failing. I get a terrible buzzing noise from my TV now. I have to turn up the volumn of the TV just to mask the noise. Toshiba won't do anything about the problem. The cost to replace the light engine is around $900.00. I don't understand why there isn't a classaction lawsuit or recall of this product. I'll never buy from Toshiba again.
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    Reviewed Oct. 19, 2008

    Light Engine Failure Color Wheel makes noise and shuts down TV replaced lamp 2 times. Model 52HM95 DLP HD TV. I had to buy a new tv to replace the paper weight I have now. Tv should not have done this in under 2 years. Tv is out of warranty. Have seen many others in forums having same problem with dlp tv's.

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    Reviewed Oct. 17, 2008

    Purchased Toshiba 42hl196 hi-def LCD tv on 11/06/06 for $2200.00. I have lines going threw middle of screen. Repairman said bad LCD screen only one year warranty, $1800.00 to fix, he also stated this should not have happened and Toshiba might and should help you with bill. Called Toshiba 10/16/08. Their response was warranty expired, we cannot help you. I cannot believe we are spending this amount of cash for televisions and they don't last.

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    Reviewed Oct. 13, 2008

    The Toshiba brand SUCKS. Stay away from Toshiba. My friend bought me a 30 SE-RO258 model and it didn't last even a year and 1/2. I went to turn the TV on the other night and and there was just this glow from the center of the TV trying to get bigger but only gets smaller and smaller then complete blackness. I have had TVs that lasted over ten years! Shame on them for stocking shelves across America with defective merchandise and profiting off of it. Never buy a Toshiba!

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    Reviewed Oct. 8, 2008

    I purchased a Toshiba Plasma TV and after 11 months the unit required a replacement fan in order to operate. I have had no luck getting this replacement part from any supplier. It is on national back order and I can not use the TV without this part. Toshiba has been totally unresponsive and has no solution to the issue. In my mind, it seems unacceptable that this can happen without remedy. We have had no use of the unit for 5 months now.

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    Reviewed Oct. 3, 2008

    Bought Toshiba Regza LCD 42 in March 2008. In July of 2008 the screen went black. No picture only sound. Called Toshiba and had a repair facility pick-up television for repair. 3 parts have been ordered and still no TV for me. They say they will replace it but have not gotten any info from them. It has been 3 months and still nothing. This was the first Toshiba item I have ever purchased and the last.

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    Reviewed Oct. 3, 2008

    TOSHIBA is one of the most irresponsible, shifty Corporate Monsters out there!!! I bought my 62MX195 at the end of 2005 as a housewarming/Christmas gift for my husband. At the time I purchase the 62MX195, Toshiba was well aware of the problems with this TV and still continued to profit from not only the sell of their TVs but from the count them people, 5 YES 5 $250+ dollar lamps my husband and I continue to have to buy every 6-7 months ever since! The worst part of it ALL is we were given advice by the company with the last purchase to buy 2 at a time. As if 2 at a time cause it's ** is not a bad enough feeling.

    When our latest bulb (last week) went out in 5 short months. They said since we purchased it over six months ago (again at their suggestion :-(....) that last bulb is not covered under their predetermined safe period of fail... NOT COVERED!! I am out $ 1250.00+ shipping - in bulbs to date!!! I will never ever buy another Toshiba product, and I hope for everyone's sake they HEAR my warning! By the way this is not a single product issues as I have a 42 plasma in my loft by Toshiba with its own set of issues (specks of color) and this whole bulb thing really has to do with putting out defective products and still finding ways to profit on it over and over!!!

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    Reviewed Sept. 5, 2008

    Purchased a Toshiba 50in Plasma in December of 08, paid $3500 for it and today we have been told it will cost $900 to replace the Power supply. WE can buy a comperable TV for $1800.00. Called Toshiba and they said it is just too old for them to help us out! What should we do?

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    Reviewed Sept. 4, 2008

    We purchased a Toshiba 42 inch television. It worked for under two months, then just quit. They sent a technician to our house. The tech ordered parts and said he'd be in touch when the parts came in. Two weeks later we contacted Toshiba to find out about the delay. They opened an inquiry. It took another week for them to report that the necessary part is backordered and they have no idea when it will become available.

    They refuse to replace the tv or provide a loaner. They will not tell us when the tv will be fixed. They will not extend our warranty to cover this period of time the tv is not in use. I wish I had known their customer service track record was so poor before I purchased the tv.

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    Reviewed Aug. 25, 2008

    My elderly dad bought a 50 inch plasma Toshiba (50HP16) TV almost 3 years ago and it is a piece of trash. The first service call was just past the warranty date (of course) so we used Toshiba's approved repair service. The TV then acquired a red line down the center and the approved repair service and Toshiba both basically said too bad.

    Now there are two red line down the screen and a green tint to the picture, so we have to pay another $400 to get another sloppy repair because Toshiba and their trained monkeys cannot fix it and Toshiba gives you nothing but double talk, they do NOT stand behind their product!

    My 90 year old dad is without a TV for the second time in 2 years and out almost a thousand dollars on repair bills. This is how little respect they have for their elderly customers. I will never buy another Toshiba product!

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    Reviewed Aug. 16, 2008

    Bought a Toshiba 62mx195 dlp, within the first year the bulb exploded within the tv, still under warranty and got a replacement. Was promised atleast 2-3 years from the bulb, find out it will cost $200-300 to replace. 3 years later the tv malfunctioned again, only this time it is the light engine so im told by a certified toshiba repair tech, and that it will cost atleast $700 to replace.

    Toshiba will not lift a single finger to assist with the defects. It seems that their customer support reps werent hired to help customers but were hired to act as publicists and tell people there is nothing they can do. My tv has had a series of malfunctions go on but would eventually correct itself, me thinking nothing of it, like color malfunctions, loud fan noises or random shutoffs/reboots. I'm only complaining now because the malfunction is permenant and EXPENSIVE TO REPAIR.

    I paid $3500 for the television and now out of warranty. Cannot afford to pay $300 every year for a random bulb break and another $700 for light engines when they decide to randomly fail out of nowhere. The toshiba stands that are made for the tv--the custom stand built for the tv has broken, glass shelf collapsing because the tiny glass holders are not designed to fit securely into the wooden frame.

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    Reviewed Aug. 5, 2008

    I purchased a Toshiba Reegza 32 lcd T.V. for my wifes christmas present. In less then 6 months it had no picture. I contacted the place of purchase and they said I would have to call Toshiba for the one year warranty. They set up an appointment with an electronic store to fix it. I thought great. Electronic company comes to my house and says the whole board and lcd panel needs replaced. They put the workorder in and I waited. Three monts later the part was still not in and electronic company said it was on backorder.

    I called Toshiba back and they told me they would replace my television and cancel the rec order on my television. They asked me to fax my bill of sale in to them. The same day my alleged part comes in and they are no longer going to give me a new television I then was upset and someone called from toshiba and told my wife that the television was authorized for replacement after I had talked to a supervisor earlier in the day. I then called back and another supervisor said he was not giving me a new television but going to fix my current one. I explained that it wasn't a coincidence that the part came in the same day as I faxed the letter in. He then gave me a definition of coincidence and gave my experience as an example.

    Highly unprofessional conduct coming from an individual who answers phones all day. I notified him I was a supervisor also and that he didn't solve my problem but gave me an ultimatum. I also stated in my capacity at work if my customer service was this poor I would be terminated. Basically, I have no alternative but to have them try to replace the whole television. Toshiba's customer service was terible and I will never ever buy anything from them again!

    Basically, the supervisor told me that they didn't care about my concerns and that fixing my television was my only alternative.

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    Reviewed July 24, 2008

    On July 23, 2007 I purchased a 65 in Toshiba DLP TV (Model 65hm167) with a four year extended warranty from Best Buy in Sandy Utah. From the very beginning the TV would take anywhere from 15 minutes to an hour to reset? itself whenever a power outage would occur. Finally on Sunday June 1st 2008 the unit stopped working all together. The TV would not turn on at all and the yellow LED light on the front kept blinking in a 3 time pattern.

    On Monday June 2nd 2008 I contacted Toshiba customer service to inquire about the 1 year factory warranty. The representative had me do a series of trouble shooting steps and then determined a service repair rep would need to come to my home. The Toshiba representative gave me the name of ProTech Electronics located at Sandy, Utah. This company said they would have to order the DLP bulb from Toshiba and then come out to my home.

    On Monday June 9th a ProTech electronics person contacted me that the bulb was in and they would be at my home on Tuesday June 10th. Dale the service man arrived opened up the back of the TV and started checking things. Dale tells me that the DLP bulb is fine and he is getting an LED service code he has never seen before. Dale proceeded to call back to his shop and nobody else had any ideas. Im told from Dale that he contacted Toshiba and the LED code he was getting indicated a communication error between one or both motherboards. Due to this issue both motherboards had to be shipped from Toshiba. I was told about 2 weeks for them to arrive.

    It is now July 22, 2008 and still no motherboards? ProTech claims that the delivery date from Toshiba was supposed to be Tuesday July 15th 2008. ProTech tells me that they will keep looking for the delivery and contact me when it arrives. Not once have they offered to actually call Toshiba to follow up. It has now been 52 days almost 2 months since my TV has worked and nobody at Toshiba or ProTech Electronics seems to care or want to help. July 25,2008 contacted Toshiba AGAIN now they claim one of the two parts I need (supposedly) is in stock but no idea on the 2nd one.

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    Reviewed July 19, 2008

    I purchased a brand new Toshiba 57THX93 RPTV back on 6/19/04 with an extended warranty for 5 years from Video Only here in Portland Oregon. The TV worked well until early this year when it became increasingly harder and harder to get the TV to power on. In May of this year it finally got to the point where the TV would no longer power on. Since I have an extended warranty I thought no problem I will call Video Only and have them repair the set under the warranty. They had me call a local repair shop (Wolfs Service Center) and they came out on 6/2/08 to look at the TV.

    I was told he could not repair the set in house and he would have to take it to the shop. He said it would take a couple of weeks to get it repaired. A few weeks later Wolfs called me and told me that parts were no longer made for my 4 year old Toshiba TV and that they would have to send out to some facility to have the part remanufactured. I was told this would take a total of 8 weeks to complete. I was, to say the least, very unhappy with that statement so I called Video Only and told them of my predicament. Video Only told me there was nothing they could do and to call the company that held the warranty, which is GE.

    I called GE, and told them that it was unreasonable to leave a customer without a set for that long of time. GE essentially said too bad! We can take as much time as we want to repair the set, and its Toshibas doing since they dont make replacement parts for the set any longer. I called Toshiba to complain about that fact, but only got the TV had already been out on the market selling for 1 year before I bought it and that they now consider the set to be obsolete. Toshiba offered to call Wolfs to see if they could in any way attempt to get them to remanufacture the part a little more quickly. Nothing came of that!

    Yesterday I received a call from Toshiba, and was told that the part that they thought was causing the set to not turn on was in fact not the problem, and that the set still did not work. He went on to say that they were going to now try a different part that would also have to be remanufactured to see if this new part would take care of the problem. He told me that process would now take an additional 5 weeks, to build and test. I once again stated that this was ridiculous, and that I wanted a replacement TV. Again they said all they could do was to try to rebuild parts and put them in the set to test. Im going to try calling the 1-800- number that was given to me and once again demand that the TV be replaced. However, I feel the only response form GE will be just as it was before, that they can keep my TV in a repair facility for as long as they like.

    I had to purchase a new TV and have been without my old TV for about 2 months now

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    Reviewed July 18, 2008

    bought toshiba 37 inch lcd tv in 07/06 in 05/08 set went dark paid 1300.00 dollars for under 2 years . only one year warranty.contacted toshiba and was told to contact sears where i bought it repairman came out and told me 3760.00 to fix 1300.00 almost 3 times amount of purchase price i thought he made mistake but said that was correct he said he is in repair not sales . i will never deal with toshiba or sears again.

    i cannot afford new lcd and am paying for hd service even though no tv.

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    Reviewed June 26, 2008

    i brought a toshiba 52hm95 on march 10 2007 on june 07 2007 all of a sudden the tv stopped coming on i was told it was the bulb after paying 300 dollars for a new one the television still doesnt work as far as customer service there was no one at toshiba who would give me answers ive had two different tv repair shops come to my home take my money and tell me that what ever the part i needed was on back order to make a long story short it is now june 26 2008 and my television still will not work iam very dissatisfied i do not have a television in my sitting room and iam being forced to but a new one the only thing that eases the pain a little bit is to know that iam not the only person who has been a victim of toshiba and there faulty tv's i will not recommend any toshiba products to anyone.what i cant understand is with so many complaints why are they even allowed to comtinue selling products. even if your warranty is good toshiba will not replace anything its like they take your money and laugh in your face......silly us how we thaught by upgrading to a bigger model would be great i wish i still had my 32 inch magnavox i had that for 10 years and now my grandmother is enjoying it while i get to watch a black screen on my new tv set thanks toshiba it was like taking candy from a baby huh?

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    Reviewed June 19, 2008

    Television broke after 32 days, its been four weeks since the TV has been picked up and still no answer on whats wrong with it, Toshiba customer service is of no help model number 55FX55OU.

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    Reviewed June 19, 2008

    Television broke after 32 days, its been four weeks since the TV has been picked up and still no answer on whats wrong with it, Toshiba customer service is of no help Model Number 55FX55)U

    Paying for cable and no television to see it on

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    Reviewed June 17, 2008

    I bought a brand new 2008 model LCD 52xv540u. It had purple blotches and a purple tint to it. Called Toshiba they gave me a # for a repair shop in Glendale, CA. They picked up the Tv on May 28th. Today is June 16 still no tv back. The repair shop said it was a faulty main board and charis board. Called Toshiba Customer Relations and they said parts are on backorder. 3 weeks later still on backorder for a new 2008 model LCD tv.

    This is absurd. I am a victim here that is not treated properly. I requested a new LCD shipped to me. They said no. I want answers quick on my matter as I am a loyal Toshiba customer who just paid over $2,000 for a TV that I do not have. It was faulty since day 1!

    The LCD arrived nice in the package. The damage was when I plugged it in on the ast day of ownership it had purple blotches and a purple tint to it.

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    Reviewed June 13, 2008

    Bought a Toshiba LCD Model # 52xv540 new 2008 model. Ordered May 6th received on May 20 from Beach Camera.com I hooked up the tv and saw purple blotches and purple tint to the new tv. Thought it was a calibration issue and it was not. Called Toshiba to get 2008 new model tv serviced.

    They gave me a number of a service center in my area. I called them on May 27 and they picked up the tv on May 28th. A few days later repair shop
    said it is the Main Board and Charis board that are defective. Toshiba said the parts are hard to find on a 2008 model tv. This is unacceptable to me. Then they said the parts are on backorder. How can parts on a new tv 2008 model be on backorder. Nobody knows when the parts will be in.
    I spent over $ 2,000 for a lemon tv and I am being treated unfair in this situation. They said to mail or fax a complaint to them to replace the tv. I did that on June 9 and no response.

    I just lost alot of money on a new lcd that I have been researching and that I do not have.

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    Reviewed June 6, 2008

    In July of 2007 I purchaesd a Toshiba Sattelite A135-S4527 notebook computer. I have had 1 motherboard repair, and 2complete new motherboards installed in this computer . Out of the 11 months I have owned it , Toshiba (it's service reps.) has had my computer for over a total of 3 months. The last repair (an entire motherboard) was completed 4 June 2008 . My notebook is working now , but running excesively hot .

    Truthfully I have no faith in this system, I have lost so much every time it has died . I contacted Toshiba , and after being directed to fax numbers/wait time 30 then hang up/dept after dept would denie they were the ones that might be able to help me . A technition finaly took my info , gave me a log number ,and informed me that should it die again, I would recieve a new computer...Sorry but I feel like I am being stalled , seeing as my warrenty expires in 1 month. There is surely a problem with this model Toshiba.

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    Reviewed June 4, 2008

    I purchased a HD-DVD player from a local retailer last year with the hopes of getting 5 free HD-DVD movies, at the time there were two formats, Blue-ray eventually wins. Now I have call Toshiba several times for my DVD but was told several different sorries, I was told (twice that the movie were undeliverable) they claim the postal office return it to them all in the span of 3 days. I was told they are on there way, they will be at my house in 2 weeks. The fact of the matter is, since Toshiba lost the format war to Blue-ray, they stop honoring the rebate that customers is supposed to get. Now I have an expensive equipment setting in my living room with no media for it.

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    Reviewed June 3, 2008

    Toshiba 46RF390U I purchased early Nov '07. By April '08 there were 'pixels' that were the wrong color on the screen. I called authorized repair shop. They came to my house, couldn't fix it and took the TV to the shop on 5/17/08. The shop took about 7 days to diagnose the problem. They say I need a new screen. Toshiba required them to email a picture of the problem to them. According to the shop that happened last week, and they've not heard back from them. Shop says once Toshiba OK's new screen it will take 7 to 10 days to ship. Shop will need 1 or 2 days to install and then a 3 day 'run' to make sure it's OK before they can return it.

    I called Toshiba today to see where we stood as far as making a decision to OK the new screen. Customer service says they have to talk to someone in 'tech' to find out the status. However they can't just call over and ask. They have to put in some request and allow another 2 or 3 days for the 'tech' side to get back to the customer service side and then customer service will recontact me.

    There doesn't seem to be anyone who can directly answer a question, bureaucratic stalling is all I'm getting. I find it completely unacceptable that at a minimum it will take 30 days of having a TV in the shop to get warranty service done on it. The cynical conspiracy theorist in me begins to wonder if there is some 'larger plan' to hold up service so long that the consumer has no choice but to go out and purchase a replacement TV.

    I am unable to purchase a 'back up' HDTV. Thus I'm unable to watch TV and am paying for DISH HDTV service I'm unable to use.

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    Reviewed May 31, 2008

    Purchased a 47HL167 LCD TV on December 26, 2007 on April 10, 2008, it was in an authorized repair shop. The TV had spots on the screen. Found out from the shop that they had a problem with the glue between the panels. Shop was told to scrape the glue off and try to re-glue it. Did not work. This was a problem that Toshiba knew about but still sold the model anyway.

    Shop told Toshiba that it needed a new LCD panel. Toshiba said they needed a picture of the LCD panel with the spots, a picture of a picture get real!! Called customer support on May 5,2008 talked with Morris, and that it was as simple as shop ordering the part, but shop tried to do that and Toshiba wanted the picture.

    On May 27,2008 called again spoke to SHAUN who said he needed a FAX to ask for an Investigation into the backordered part, needed our Name,Phone#,model#,serial#, etc. all which Toshiba already had. May 30 2008,called spoke to Shaun again, now stated he needed shop to call and give him the part number,description of the part,order #,order date and the original date they started working on the TV. Why was this not asked on the 27?? But excuse me but would not Toshiba already have this information for ordering part #[75007502].

    Called on May 30,2008 spoke with Mike who said they were looking into the situation and needed more information, when i asked him what else he repeated they needed more information. If this does not sound like a around to you what is. Yes i have contacted the BBB, you do not have to be too smart to figure out the TV is 5 months old i had it for 3, the shop has had it for 2 months. Customer Service what Customer Service, I WILL NEVER BUY A TOSHIBA PRODUCT AGAIN. Anyone thinking about buying a Toshiba product, be warned if there is a problem, look what you have to look forward to.

    We had to go out and Buy a 500.00 TV so we can watch TV. That was the cheapest LCD TV that we could find as we have High Definition Direct TV. SO we needed a TV with an HDMI input.

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    Reviewed May 27, 2008

    I purchased a Toshiba 46HM94 DLP TV March of 2005. Since that time the projection lamp has blown 4 times. The first time it blew the manufacturer covered it because it was within the first year. I had to wait several weeks to get a new one because it was on back order due to heavey demand. The second lamp blew a year later, my GE extended warranty covered that one. The third blew the fall of 2007 and I had to pay out of pocket.

    Now as of May 2008 the fourth bulb blew and I have to pay another $200 to replace it. At this rate I can by another TV set with they money I'm paying on bulbs. The other complaint I have is that the Cable Card never worked as advertised due to cable programming. So where I thought I'd save on my cable bill, I'm not.

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    Reviewed May 20, 2008

    Purchased a Toshiba 62HM15A TV in June 2006. In January 2007 lamp unit blub blew up. I was sent another one because the part was under warranty for (1) year. In May 2008 the new blub blows up again. Called and spoke with Customer service and they stated that the warranty was up on the second blub.It is only good for (6) months. Now if the new blub gets a one year warranty why does the second blub only get (6) months ? The blub are suppose to last 8000 hours.

    The real problem here is that Toshiba knows they have a problem with this blub and they are not addressing it. The blub cost over $200.00 and it looks like you are going to have to buy a new one at least every year. There only concern with this problem was that they were covered under the warranty. I called around my area for a replacement and was advised by several stores that they were out of the blub because there has been a big demand on them.

    There is nothing told to you at the time you purchase this TV for $2100.00 that the blubs will probably blew up after a year or less. That's right it doesn't burn out it blows up in a million pieces inside the casing. Something is wrong and Toshiba doesn't care because you have to buy another blub or you have no TV. Because of this situation I will not buy anything from Toshiba again.

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    Reviewed May 14, 2008

    Update to my complaint the other day. My Toshiba 50HM66 not has flashing lights, no picture at all, and continuously restarts. I understand this to be the lamp bulb, to be purchased at a minimum $200.00.

    $1,600.00 for the TV, $600.00 for the light engine, $120.00 service repair call (just to tell me the 2nd light engine is defective), and now, $200.00 for a lamp bulb. That's a total of $2,520.00 for an oversized replica of a TV.

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    Reviewed May 13, 2008

    Purchased a Toshiba 50HM66 June 2006 for $1,600. Due to a recall the light engine was replaced October 2007. By January 2008, the TV would begin shuting off afer start with red, amber and blue light blinking. Sometimes the warning says temperature warning. Must unplug to restart, most times it will just continue to shut back off. If it stays on, the amber light blinks, then just the blue light. The same repair person came out again after waiting over a week in March 2008. I paid $120 just for them to come out. The repair person said it was the light engine again. Toshiba would not cover yet another faulty Toshiba part. The part cost $600.00. I cannot afford to repair the TV.

    I $1,600.00 for a TV that did not last 1.5 years. I cannot watch the TV at all. Not to mention I pay for satelite service along with additional HD services just for the TV. Right now, I'm out $1,720.00, and, have no TV to watch. The TV has also been known to have lamp problems which I probably would experience that also, if the TV would play.

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    Reviewed May 2, 2008

    We purchased a toshiba projector TD-T99 some time back and just yesterday while we were using it the bulb exploded. It did not die, it actually exploded with a cloud of smoke. We thought nothing of it at the time. It wasn't until later when we began experiencing headache and tachycardia that we decided to look online. We discovered that we had just ingested mercury vapors. We had no idea that the bulb contained mercury or that it would explode with ? overuse.

    We are both doctors and we understand the health hazards of mercury. In small print, there is a warning in the manual and we got some warnings that the bulb was almost dead. I guarantee that if we had any idea that we would run the risk of ingesting mercury fumes, we would have exercised more caution. much more caution. My goal now is to get this information to Toshiba and have proper warnings delivered to consumers so as to avoid toxin ingestion. I dont want this to happen to other people. It is completely avoidable. We could have vacated the area if we knew but we simply did not know. That is not ethical. I will take this up with Toshiba.

    Toxin ingestion of mercury vapors with symptoms.

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    Reviewed April 28, 2008

    I purchased a new Toshiba HD-DVD player 8 mnonths ago in order to be able to play the new HD DVD's. I payed $324.99 for the unit because it was state of ther art and up and coming with HD DVD ability. I was informed last week that there will no longer be production of HD DVD's as Blu-ray technology is the one that is taking over and that the Toshiba HD DVD player will not be able to play these discs. They would not take the item back not did they offer any compensation for this fraud-based item.

    I purchased the item in August of 2007 from Amazon.com. I also contacted Amazon about returning this item and purchasing the blu-ray disc player from them which they also refused to do. They have offered $50 compensation but this is not satisfactory in light of having a very expensive DVD player that was supposed to be the new up and coming disc player and is now, less than a year later, obsolete.

    Loss of $324.99 for dvd player that is obsolete less than 8 months later.

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    Reviewed March 1, 2008

    We bought a High definition DVD player HD-A30 on December 21, 2007 from Best buy. The price was $299.99 excl tax. On Feb 19, 2008, we learned that the unit became obsolete, we believe this means that within the very near future we shall not be able to buy DVD's to play on this DVD player. We have 2 DVDs to date. Toshiba committed at time of purchase to provide a further 5 DVD's but to date we have not received these. Because the unit is obsolete, I asked Best Buy if we could return it, but they denied the request, even for store credit it was denied. I asked Toshiba if we could return it but they denied the request, their claim is they do not take back units that are in working order.

    The consequences are that I have a DVD player with 2 DVD's for which I paid $299.99 ($323.24 incl taxes on my receipt) and there will be no more DVD's in the future for this player. I asked to return it within 2 months of the purchase date and it was denied. Also Toshiba have not even completed their deal where as part of the purchase they promise to send 5 more DVD's. I believe Toshiba and or Best buy have sold this unit with the knowledge that it might be obsoleted within the short term, yet they are not prepared to compensate the consumer.

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    Reviewed March 1, 2008

    We purchased a 50 Toshiba DLP television (model 50HM66) January 24, 2007, from Best Buy. On February 18, 2008, (25 days out of warranty) we came home from work and the picture wouldn't come on - only the sound. After about an hour of trying it, I finally took the lamp out and it was shattered into a thousand pieces. I then got online and saw that it was going to cost me about $250 to buy a replacement lamp for my $1200 1-year-old tv, which the salesman had told me would last a good 5 years. Upon further research, I discovered that Toshiba had extended the warranty on some models due to this exact problem. So, I called Toshiba the next day. Of course, our tv wasn't included, even though I saw many complaints online about our particular model's lamp. I even talked to supervisors who wouldn't even admit there had been an upgraded lamp for our tv since our purchase. Our lamp is a Y-66 and Toshiba is now selling the Y-67 instead. He actually lied to me and told me they simply changed the part number!

    We saved for this tv for a year. We went with Toshiba because we always heard they had quality products and outstanding customer service. I suppose we would've known better had we known about your website. We are so disgusted and heartbroken. I refuse to give Toshiba one more dime of my money to purchase one of their lamps that will likely blow again. I can't afford to pay $250 a year to maintain a $1200 tv. It is now a nice (expensive) corner shelf in our living room floor until Toshiba decides to admit there is a problem and we deserve a replacement lamp at no cost or until we find an after market lamp that Toshiba has no part in manufacturing or selling.

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    Reviewed Feb. 8, 2008

    I purchased a 62 Toshiba DLP TV in November 2006. The last week of Jan. 2007, the bulb went out. Four days before the Super Bowl! It took about two weeks to have someone come out and replace the bulb. I bought a 5 year extended warranty with it. On Feb 1st, 2008, 2 days before the Super Bowl, the bulb went out again! I called for service and they are sending a repair person out. But they claim even the extended warranty covers only one bulb! I am waiting here, frustrated, to see what happens now. This is crazy that these bulbs don't last.

    I may have to pay the cost of the bulb.

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    Reviewed Jan. 23, 2008

    My husband and I purchased a 42 Regza HDTV Toshiba in September, 2006. A few months ago, I started noticing a dark stripe running down the middle of it. He's nearly blind and didn't see it at first, but it got darker and he finally saw it. He called Toshiba in early December, 2007 and was told we were out of luck because it was over the one year warranty period. We spoke to a couple of different supervisors, but they all made up excuses, (one claimed it was refurbished, which it was not, the other started spouting off dates that weren't even correct), so they could get out of repairing it.

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    Reviewed Jan. 13, 2008

    Purchased the Toshiba 72HM195 DLP television for $3,500 on 6/13/2006. Within two years the bulb has gone bad 3 times as of this morning. Toshiba replaced the first one for free then I ended purchasing the other two...Does anyone knows who we can complain to besides Toshiba?

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    Reviewed Jan. 4, 2008

    I purchased a Toshiba hd dvd player in August 2007. I applied for the 5 free hd dvds and have called the 800 number several times; they say I am on the list, but they never ship the dvd's. HELP! HELP!

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    Reviewed Dec. 12, 2007

    I have owned a Toshiba 52HM95 DLP TV set since Dec. 2006. I am currently on fifth lamp which went out last night. It was installed 11-19-07. Toshiba customer service tells me there is really nothing they can do about this problem. Can you render any advice? Thanks.

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    Reviewed Nov. 15, 2007

    Toshiba and Best Buy were pleased to sell me an overpriced 62" inch TV, but neither organization will provide in-home repair service nor can they recommend anyone who will. (NOTE: The cost of providing repair service is *not* an issue).

    What is the issue is that I spent $3500 on a TV that after five years no longer functions. No one will repair it, and Toshiba nor Best Buy cares. I will never spend a dime on any of their products again.

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    Reviewed Nov. 4, 2007

    I purchased my first 52 Toshiba DLP television at Best Buy in May 2006 and a second 57 Toshiba DLP television in November 2006. In February 2007 my 57 set developed a 6inch shadow across the top of the picture. In July 2007 I began to notice that my 52 which was now out of warranty by 2 months, began to have static interruption in the picture. It became worse over the course of a week and finally the bulb powering the DLP blew out.

    I searched for a replacement and found it was $400. After only 14 months of minimal use I needed to replace a bulb? This was unjust. Then I found on toshiba's website that my 52 model bulb was defective and that they replaced them for free. They sent me the new bulb and after I installed it I noticed the static flickering was still happening, and it became worse right away. The tv now did not function at all 5 minutes after installing the new bulb.

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    Reviewed Oct. 24, 2007

    On 10/17/2007 we sent our Toshiba Mod.# 37HV66 LCD TV in for repairs. The authorized Toshiba service is Micro-Tech in Anderson SC. Bill the owner now is unable to tell us when or if it will be repaired. The TV is still under warranty with Toshiba but they can't tell us either. I have called Toshiba 7-times and talked with 7-people, who don't know when the part will come in. When do we go to the next level?

    We paid $1700 for the TV which is almost new. We purchased it for football season but so far have missed every game.Please help...

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    Reviewed Dec. 5, 2006

    Bought a 32 Toshiba TV at Sears on 3/4/06, Model # 32A35 BAA802109789 and paid $351.42 total. Eight months later, Nov. 26th, the TV had no picture (black screen) I could hear the program and the change of channels from the satellite dish but no picture, the next day there was no picture and no sound. The TV was completely dead. Called Sears where I purchased it and they gave me a ph # to call an authorized Toshiba TV repairman. I did, had an appointment, confirmed for Monday, November 20th from 8:00am to 5:00pm, stayed home on my vacation day. I called the phone # given to confirm again that Monday morning. I called at 8:30 and I was confirmed for that day from 8:00am to 5:00pm.

    At 3:10pm the repair shop called to say the technician would not be in because he was sick and had gone home. They could reschedule the following Monday. I guess the technician is the only one in the World? I slammed the phone down, called Sears and complained. Nothing they could do. I called Toshiba, complained........nothing they could do but were very helpful in finding another certified Toshiba technician in the area.

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    Reviewed Nov. 29, 2006

    I bought a brand new Toshiba HDTV from bestbuy and after 3 month or so the bulb blew up. And then after 2 month or so the light engine went bad. And it took about month to fix it. And again after month the bulb blew up again and we had it enough.

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    Reviewed Sept. 14, 2006

    We purchased a 52 toshiba TV in Jan '06. We had to replace a bulb in April for $400 and in August the control panel went down. We got an estimate of $1000 to repair it. Toshiba only had a warranty for 90 days - it broke down 2 weeks after it expired.

    We lost $2500. This was a big investment for me as a single mom with 3 kids on a limited budget.

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    Reviewed Aug. 2, 2006

    What is the problem with Toshiba projection tv's? We purchased two 57 projection tv's from Best Buy in 2002. One has already been returned on the 4 year extended warranty because of the panel that went out and Toshiba does not make those parts anymore. We received $1800 in credit toward another tv, but of course the prices have gone way up and so we had to invest another $1900 to replace it. We purchased another Toshiba 62 DLP in January 2006. We have already had one lamp explode and if the repair company had not had one in stock, it would have taken 7 - 10 days to repair it. I have read other reviews on this same tv and apparently the lamps explode quite often.

    Advice to anyone purchasing a projection tv -- Buy the extended warranty! The other 57 we purchased in 2002 is also going out, but so far Toshiba will not replace it and the repair guy says he has done all he can. The color and picture is still not right. What do you do?

    We have a 57 projection tv from Toshiba that has a terrible picture now. Cannot get it fixed or replaced.

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    Reviewed April 12, 2006

    Contacted Toshiba Customer Service Dept on 3/10/06 when my 20" LCD display panel lost power. It was under warranty until 4/3/06. They said they would send out a new power adaptor. Called again on 3/17 and was told they were on back order. Called again on 3/24, same answer. Called again on 4/6 and spoke with Michael Wilson who said he was a supervisor. He was to call me back the following day (4/7). No call. Called again on 4/10, 4/11, and 4/12. He is still not available, nor is his supervisor. Now, we've been without our TV for over a month with no resolution in sight, and meanwhile our warranty has expired. If they cannot provide the power adaptor, they should arrange for a replacement TV. Would like a higher contact. Customer Relations states there is none.

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    Reviewed April 4, 2006

    We purchased a 62" HD DLP television on July 30, 2005. Since then, we have had it go out twice. The first time was in October of 2005 and the second time was in March 2006. The problem is a special lamp that the television takes. It has exploded twice. Each time we have had to wait at least 5 days before getting a new lamp, thus 5 days without a television. We spent $3200 on this television and can't believe the performance of it. The only resolution we have gotten, is a replacement lamp each time. We offered to pay overnight shipping the last time, and we were turned down. So we went another 5 days without a television. They haven't even offered us anything for our inconvenience.

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    Reviewed March 18, 2006

    1-second power outage and the flat screen Toshiba sd-p4000 is blown. I see other complaints on the net. I checked the user manual -- nothing about connecting the tv to a power surge protector.

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    Reviewed Feb. 15, 2006

    I purchased a 32" Toshiba flat screen TV on 11/02/04 from Sears in Clackamas, (Portland) Oregon. In January of 2005 I began having problems with the TV and by January 15th had no sound or picture. Toshiba told me I must contact Sears. Sears could or would not give me a repair station that could answer my questions or help me analysis the problem. Parts for the set was warrented for 12 months the picture tube warrented for 24 months. All TV's over 27" could not be brought into a certified reair station so a technician from Sears must be despatched to my home.

    Cost for dispatch was $89.00 and cost to repair the TV was $354.68 plus the down time to order parts and cost for additional time for coming out to my home agin and additional labor. Total costs would have been greater then the cost of the set.

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    Reviewed Feb. 6, 2006

    I purchased a 46" Toshiba DLP TV set on October 8, 2004. On February 3, 2006 the projector Bulb ruptured and I lost my picture. I called American TV where I purchased the TV and they said that although I had an extended warranty, the factory warranty was in effect and gave me the customer service number. I called them, waited 30 minutes to get a customer service agent, who told me he'd ship me a nerw bulb within two days. The bulb didn't arrive. I was beginning to panic, as the Super Bowl was the following Sunday and i had planned to have about 12 people over to my house to watch it.

    I called customer service again, and the representative apologized and promised to send the bulb out next day FedEx. I would have it Friday. The bulb didn't arrive and my Super Bowl party never happened. I called Toshiba customer Service on Monday, February 6, the day after the Super Bowl and was told that the bulb hadn't been shipped. At that time I asked to speak to a supervisor, who assured me that he'd personally see to it that the bulb was shipped out immediately, next day FedEx. I asked that he send me two bulbs so I wouldn't have to exoperience such a delay again and he said he couldn't do that but he ould definately call me back within a few hours with the FedEx tracking number so I could be assured that the bulb was actually sent.

    He never called back and I'm still waiting for the bulb. The TV dealer talked my and my wife out of a Sony and into the Toshiba. I think it was the worst decision I have ever made. I have nver experience such poor service.

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    Reviewed Jan. 29, 2006

    I purchased an HD ready TV in May 2000, Toshiba TN50X81, I didn't have an HD signal to feed this set until June 2005, and found out then that it is not HD ready. I've contacted Toshiba many times, and about a month ago, spoke to a supervisor. His excuse was that the HD receiver feature that made my set HD ready was dropped, and thefore Toshiba was not responsible for my set not working in HD. Other people at Toshiba told me that my set wasn't HD compatible.

    I've searched the net regarding this issue and found out that all three models with similar model numbers, for different screen sizes had the same problem. Seems to me that Toshiba should be responsible since they sold the set as HD ready. Perhaps this is a class action issue?

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    Reviewed Jan. 2, 2006

    I bought a 52 inch Toshiba TV (Model# 52HM95) for about $2500 on 8/15/2005. I have not had use of the TV since November 7, 2005, eight weeks ago, because it is not working. Two parts have been on backorder and I have not gotten the last part as of this date. In addition to not haveing use of the TV I have paid for high definition cable service for two m onths at $120 per month that I wihs to be reimbursed for.

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    Reviewed Dec. 8, 2005

    55" Toshiba Cinema Series TN55X81. Another bad Toshiba product. I remember once upon a time Toshiba represented quality products. Now only the rent to own stores carry their products. My TV went out after 5-1/2 yrs. Contrast this with my 21 year old Sony XBR and my two fifteen year old Mitsubishi 40" Diamond Vision tubes. The Toshiba products for the last few years have been junk. The better stores don't carry them. I've had two DVD/VCR's go out after just over a year. I probably didn't use them a dozen time each.

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    Toshiba TV Company Information

    Company Name:
    Toshiba
    Year Founded:
    1985
    Address:
    1251 Avenue of the Americas Suite 4110
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10020
    Country:
    United States
    Website:
    www.toshibatv-usa.com