
Toshiba TV Reviews
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About Toshiba TV
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Toshiba TV develops and manufactures consumer electronics, focusing on televisions. The company offers a variety of TV models featuring 4K resolution, smart capabilities and picture quality technologies.
- Excellent picture quality
- User-friendly interface
- Good value for money
- Frequent repair issues
- Poor customer service
- High repair costs
Toshiba TV Reviews
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I have a 42 inch Toshiba Regza. I bought is around 2 years ago. Around 1 month ago, the TV just stopped working. Before this, it would frequently shut-down and I'd get no video unless I unplugged it and plugged it back in. I could hear something reset inside when I'd unplug it and plug it back in. Then, one day, it shut-down, and I unplugged it and plugged it back in and no power! I took it to a Toshiba certified repair shop (after calling their Support for help), their diagnostic of the problem was a bad Seine Board. It would cost $545 to fix it! Almost as much as a brand new Philips 42 inch LCD I just recently purchased for another room.
I contacted Toshiba to ask for repair assistance, even just a discount on this part. They opened up a case on this, but then informed me they were not willing to help at all. Very unprofessional and are not putting the customer or quality products first. I told them I would never buy another Toshiba product, and they said I'd have to do what I have to do. They stressed over and over that it is out of warranty. I kept telling them I knew that, but simply wanted help on the price of the part. I was willing to pay for labor. They would not help at all and seemed to not care what I thought. I have other TV's that have lasted almost 20 years. I spent $1800 on this Toshiba Regza, and it lasted less than two. For a TV that is not even 2 years old to break and cost almost as much as a new TV to fix, Toshiba should be ashamed! BEWARE of Toshiba TV's!! Don't buy one, you'll be sorry!!!
Reviewed Dec. 29, 2008
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Reviewed Oct. 19, 2008
Light Engine Failure Color Wheel makes noise and shuts down TV replaced lamp 2 times. Model 52HM95 DLP HD TV. I had to buy a new tv to replace the paper weight I have now. Tv should not have done this in under 2 years. Tv is out of warranty. Have seen many others in forums having same problem with dlp tv's.
Reviewed Oct. 17, 2008
Purchased Toshiba 42hl196 hi-def LCD tv on 11/06/06 for $2200.00. I have lines going threw middle of screen. Repairman said bad LCD screen only one year warranty, $1800.00 to fix, he also stated this should not have happened and Toshiba might and should help you with bill. Called Toshiba 10/16/08. Their response was warranty expired, we cannot help you. I cannot believe we are spending this amount of cash for televisions and they don't last.
Reviewed Oct. 13, 2008
The Toshiba brand SUCKS. Stay away from Toshiba. My friend bought me a 30 SE-RO258 model and it didn't last even a year and 1/2. I went to turn the TV on the other night and and there was just this glow from the center of the TV trying to get bigger but only gets smaller and smaller then complete blackness. I have had TVs that lasted over ten years! Shame on them for stocking shelves across America with defective merchandise and profiting off of it. Never buy a Toshiba!
Reviewed Oct. 8, 2008
I purchased a Toshiba Plasma TV and after 11 months the unit required a replacement fan in order to operate. I have had no luck getting this replacement part from any supplier. It is on national back order and I can not use the TV without this part. Toshiba has been totally unresponsive and has no solution to the issue. In my mind, it seems unacceptable that this can happen without remedy. We have had no use of the unit for 5 months now.
Reviewed Oct. 3, 2008
Bought Toshiba Regza LCD 42 in March 2008. In July of 2008 the screen went black. No picture only sound. Called Toshiba and had a repair facility pick-up television for repair. 3 parts have been ordered and still no TV for me. They say they will replace it but have not gotten any info from them. It has been 3 months and still nothing. This was the first Toshiba item I have ever purchased and the last.
Reviewed Oct. 3, 2008
TOSHIBA is one of the most irresponsible, shifty Corporate Monsters out there!!! I bought my 62MX195 at the end of 2005 as a housewarming/Christmas gift for my husband. At the time I purchase the 62MX195, Toshiba was well aware of the problems with this TV and still continued to profit from not only the sell of their TVs but from the count them people, 5 YES 5 $250+ dollar lamps my husband and I continue to have to buy every 6-7 months ever since! The worst part of it ALL is we were given advice by the company with the last purchase to buy 2 at a time. As if 2 at a time cause it's ** is not a bad enough feeling.
When our latest bulb (last week) went out in 5 short months. They said since we purchased it over six months ago (again at their suggestion :-(....) that last bulb is not covered under their predetermined safe period of fail... NOT COVERED!! I am out $ 1250.00+ shipping - in bulbs to date!!! I will never ever buy another Toshiba product, and I hope for everyone's sake they HEAR my warning! By the way this is not a single product issues as I have a 42 plasma in my loft by Toshiba with its own set of issues (specks of color) and this whole bulb thing really has to do with putting out defective products and still finding ways to profit on it over and over!!!
Reviewed Sept. 5, 2008
Purchased a Toshiba 50in Plasma in December of 08, paid $3500 for it and today we have been told it will cost $900 to replace the Power supply. WE can buy a comperable TV for $1800.00. Called Toshiba and they said it is just too old for them to help us out! What should we do?
Reviewed Sept. 4, 2008
We purchased a Toshiba 42 inch television. It worked for under two months, then just quit. They sent a technician to our house. The tech ordered parts and said he'd be in touch when the parts came in. Two weeks later we contacted Toshiba to find out about the delay. They opened an inquiry. It took another week for them to report that the necessary part is backordered and they have no idea when it will become available.
They refuse to replace the tv or provide a loaner. They will not tell us when the tv will be fixed. They will not extend our warranty to cover this period of time the tv is not in use. I wish I had known their customer service track record was so poor before I purchased the tv.
Reviewed Aug. 25, 2008
My elderly dad bought a 50 inch plasma Toshiba (50HP16) TV almost 3 years ago and it is a piece of trash. The first service call was just past the warranty date (of course) so we used Toshiba's approved repair service. The TV then acquired a red line down the center and the approved repair service and Toshiba both basically said too bad.
Now there are two red line down the screen and a green tint to the picture, so we have to pay another $400 to get another sloppy repair because Toshiba and their trained monkeys cannot fix it and Toshiba gives you nothing but double talk, they do NOT stand behind their product!
My 90 year old dad is without a TV for the second time in 2 years and out almost a thousand dollars on repair bills. This is how little respect they have for their elderly customers. I will never buy another Toshiba product!
Reviewed Aug. 16, 2008
Bought a Toshiba 62mx195 dlp, within the first year the bulb exploded within the tv, still under warranty and got a replacement. Was promised atleast 2-3 years from the bulb, find out it will cost $200-300 to replace. 3 years later the tv malfunctioned again, only this time it is the light engine so im told by a certified toshiba repair tech, and that it will cost atleast $700 to replace.
Toshiba will not lift a single finger to assist with the defects. It seems that their customer support reps werent hired to help customers but were hired to act as publicists and tell people there is nothing they can do. My tv has had a series of malfunctions go on but would eventually correct itself, me thinking nothing of it, like color malfunctions, loud fan noises or random shutoffs/reboots. I'm only complaining now because the malfunction is permenant and EXPENSIVE TO REPAIR.
I paid $3500 for the television and now out of warranty. Cannot afford to pay $300 every year for a random bulb break and another $700 for light engines when they decide to randomly fail out of nowhere. The toshiba stands that are made for the tv--the custom stand built for the tv has broken, glass shelf collapsing because the tiny glass holders are not designed to fit securely into the wooden frame.
Reviewed Aug. 5, 2008
I purchased a Toshiba Reegza 32 lcd T.V. for my wifes christmas present. In less then 6 months it had no picture. I contacted the place of purchase and they said I would have to call Toshiba for the one year warranty. They set up an appointment with an electronic store to fix it. I thought great. Electronic company comes to my house and says the whole board and lcd panel needs replaced. They put the workorder in and I waited. Three monts later the part was still not in and electronic company said it was on backorder.
I called Toshiba back and they told me they would replace my television and cancel the rec order on my television. They asked me to fax my bill of sale in to them. The same day my alleged part comes in and they are no longer going to give me a new television I then was upset and someone called from toshiba and told my wife that the television was authorized for replacement after I had talked to a supervisor earlier in the day. I then called back and another supervisor said he was not giving me a new television but going to fix my current one. I explained that it wasn't a coincidence that the part came in the same day as I faxed the letter in. He then gave me a definition of coincidence and gave my experience as an example.
Highly unprofessional conduct coming from an individual who answers phones all day. I notified him I was a supervisor also and that he didn't solve my problem but gave me an ultimatum. I also stated in my capacity at work if my customer service was this poor I would be terminated. Basically, I have no alternative but to have them try to replace the whole television. Toshiba's customer service was terible and I will never ever buy anything from them again!
Basically, the supervisor told me that they didn't care about my concerns and that fixing my television was my only alternative.
Reviewed July 24, 2008
On July 23, 2007 I purchased a 65 in Toshiba DLP TV (Model 65hm167) with a four year extended warranty from Best Buy in Sandy Utah. From the very beginning the TV would take anywhere from 15 minutes to an hour to reset? itself whenever a power outage would occur. Finally on Sunday June 1st 2008 the unit stopped working all together. The TV would not turn on at all and the yellow LED light on the front kept blinking in a 3 time pattern.
On Monday June 2nd 2008 I contacted Toshiba customer service to inquire about the 1 year factory warranty. The representative had me do a series of trouble shooting steps and then determined a service repair rep would need to come to my home. The Toshiba representative gave me the name of ProTech Electronics located at Sandy, Utah. This company said they would have to order the DLP bulb from Toshiba and then come out to my home.
On Monday June 9th a ProTech electronics person contacted me that the bulb was in and they would be at my home on Tuesday June 10th. Dale the service man arrived opened up the back of the TV and started checking things. Dale tells me that the DLP bulb is fine and he is getting an LED service code he has never seen before. Dale proceeded to call back to his shop and nobody else had any ideas. Im told from Dale that he contacted Toshiba and the LED code he was getting indicated a communication error between one or both motherboards. Due to this issue both motherboards had to be shipped from Toshiba. I was told about 2 weeks for them to arrive.
It is now July 22, 2008 and still no motherboards? ProTech claims that the delivery date from Toshiba was supposed to be Tuesday July 15th 2008. ProTech tells me that they will keep looking for the delivery and contact me when it arrives. Not once have they offered to actually call Toshiba to follow up. It has now been 52 days almost 2 months since my TV has worked and nobody at Toshiba or ProTech Electronics seems to care or want to help. July 25,2008 contacted Toshiba AGAIN now they claim one of the two parts I need (supposedly) is in stock but no idea on the 2nd one.
Reviewed July 19, 2008
I purchased a brand new Toshiba 57THX93 RPTV back on 6/19/04 with an extended warranty for 5 years from Video Only here in Portland Oregon. The TV worked well until early this year when it became increasingly harder and harder to get the TV to power on. In May of this year it finally got to the point where the TV would no longer power on. Since I have an extended warranty I thought no problem I will call Video Only and have them repair the set under the warranty. They had me call a local repair shop (Wolfs Service Center) and they came out on 6/2/08 to look at the TV.
I was told he could not repair the set in house and he would have to take it to the shop. He said it would take a couple of weeks to get it repaired. A few weeks later Wolfs called me and told me that parts were no longer made for my 4 year old Toshiba TV and that they would have to send out to some facility to have the part remanufactured. I was told this would take a total of 8 weeks to complete. I was, to say the least, very unhappy with that statement so I called Video Only and told them of my predicament. Video Only told me there was nothing they could do and to call the company that held the warranty, which is GE.
I called GE, and told them that it was unreasonable to leave a customer without a set for that long of time. GE essentially said too bad! We can take as much time as we want to repair the set, and its Toshibas doing since they dont make replacement parts for the set any longer. I called Toshiba to complain about that fact, but only got the TV had already been out on the market selling for 1 year before I bought it and that they now consider the set to be obsolete. Toshiba offered to call Wolfs to see if they could in any way attempt to get them to remanufacture the part a little more quickly. Nothing came of that!
Yesterday I received a call from Toshiba, and was told that the part that they thought was causing the set to not turn on was in fact not the problem, and that the set still did not work. He went on to say that they were going to now try a different part that would also have to be remanufactured to see if this new part would take care of the problem. He told me that process would now take an additional 5 weeks, to build and test. I once again stated that this was ridiculous, and that I wanted a replacement TV. Again they said all they could do was to try to rebuild parts and put them in the set to test. Im going to try calling the 1-800- number that was given to me and once again demand that the TV be replaced. However, I feel the only response form GE will be just as it was before, that they can keep my TV in a repair facility for as long as they like.
I had to purchase a new TV and have been without my old TV for about 2 months now
Reviewed July 18, 2008
bought toshiba 37 inch lcd tv in 07/06 in 05/08 set went dark paid 1300.00 dollars for under 2 years . only one year warranty.contacted toshiba and was told to contact sears where i bought it repairman came out and told me 3760.00 to fix 1300.00 almost 3 times amount of purchase price i thought he made mistake but said that was correct he said he is in repair not sales . i will never deal with toshiba or sears again.
i cannot afford new lcd and am paying for hd service even though no tv.
Reviewed June 26, 2008
i brought a toshiba 52hm95 on march 10 2007 on june 07 2007 all of a sudden the tv stopped coming on i was told it was the bulb after paying 300 dollars for a new one the television still doesnt work as far as customer service there was no one at toshiba who would give me answers ive had two different tv repair shops come to my home take my money and tell me that what ever the part i needed was on back order to make a long story short it is now june 26 2008 and my television still will not work iam very dissatisfied i do not have a television in my sitting room and iam being forced to but a new one the only thing that eases the pain a little bit is to know that iam not the only person who has been a victim of toshiba and there faulty tv's i will not recommend any toshiba products to anyone.what i cant understand is with so many complaints why are they even allowed to comtinue selling products. even if your warranty is good toshiba will not replace anything its like they take your money and laugh in your face......silly us how we thaught by upgrading to a bigger model would be great i wish i still had my 32 inch magnavox i had that for 10 years and now my grandmother is enjoying it while i get to watch a black screen on my new tv set thanks toshiba it was like taking candy from a baby huh?
Reviewed June 19, 2008
Television broke after 32 days, its been four weeks since the TV has been picked up and still no answer on whats wrong with it, Toshiba customer service is of no help model number 55FX55OU.
Reviewed June 19, 2008
Television broke after 32 days, its been four weeks since the TV has been picked up and still no answer on whats wrong with it, Toshiba customer service is of no help Model Number 55FX55)U
Paying for cable and no television to see it on
Reviewed June 17, 2008
I bought a brand new 2008 model LCD 52xv540u. It had purple blotches and a purple tint to it. Called Toshiba they gave me a # for a repair shop in Glendale, CA. They picked up the Tv on May 28th. Today is June 16 still no tv back. The repair shop said it was a faulty main board and charis board. Called Toshiba Customer Relations and they said parts are on backorder. 3 weeks later still on backorder for a new 2008 model LCD tv.
This is absurd. I am a victim here that is not treated properly. I requested a new LCD shipped to me. They said no. I want answers quick on my matter as I am a loyal Toshiba customer who just paid over $2,000 for a TV that I do not have. It was faulty since day 1!
The LCD arrived nice in the package. The damage was when I plugged it in on the ast day of ownership it had purple blotches and a purple tint to it.
Reviewed June 13, 2008
Bought a Toshiba LCD Model # 52xv540 new 2008 model. Ordered May 6th received on May 20 from Beach Camera.com I hooked up the tv and saw purple blotches and purple tint to the new tv. Thought it was a calibration issue and it was not. Called Toshiba to get 2008 new model tv serviced.
said it is the Main Board and Charis board that are defective. Toshiba said the parts are hard to find on a 2008 model tv. This is unacceptable to me. Then they said the parts are on backorder. How can parts on a new tv 2008 model be on backorder. Nobody knows when the parts will be in.
I spent over $ 2,000 for a lemon tv and I am being treated unfair in this situation. They said to mail or fax a complaint to them to replace the tv. I did that on June 9 and no response.
I just lost alot of money on a new lcd that I have been researching and that I do not have.
Reviewed June 6, 2008
In July of 2007 I purchaesd a Toshiba Sattelite A135-S4527 notebook computer. I have had 1 motherboard repair, and 2complete new motherboards installed in this computer . Out of the 11 months I have owned it , Toshiba (it's service reps.) has had my computer for over a total of 3 months. The last repair (an entire motherboard) was completed 4 June 2008 . My notebook is working now , but running excesively hot .
Truthfully I have no faith in this system, I have lost so much every time it has died . I contacted Toshiba , and after being directed to fax numbers/wait time 30 then hang up/dept after dept would denie they were the ones that might be able to help me . A technition finaly took my info , gave me a log number ,and informed me that should it die again, I would recieve a new computer...Sorry but I feel like I am being stalled , seeing as my warrenty expires in 1 month. There is surely a problem with this model Toshiba.
Reviewed June 4, 2008
I purchased a HD-DVD player from a local retailer last year with the hopes of getting 5 free HD-DVD movies, at the time there were two formats, Blue-ray eventually wins. Now I have call Toshiba several times for my DVD but was told several different sorries, I was told (twice that the movie were undeliverable) they claim the postal office return it to them all in the span of 3 days. I was told they are on there way, they will be at my house in 2 weeks. The fact of the matter is, since Toshiba lost the format war to Blue-ray, they stop honoring the rebate that customers is supposed to get. Now I have an expensive equipment setting in my living room with no media for it.
Reviewed June 3, 2008
Toshiba 46RF390U I purchased early Nov '07. By April '08 there were 'pixels' that were the wrong color on the screen. I called authorized repair shop. They came to my house, couldn't fix it and took the TV to the shop on 5/17/08. The shop took about 7 days to diagnose the problem. They say I need a new screen. Toshiba required them to email a picture of the problem to them. According to the shop that happened last week, and they've not heard back from them. Shop says once Toshiba OK's new screen it will take 7 to 10 days to ship. Shop will need 1 or 2 days to install and then a 3 day 'run' to make sure it's OK before they can return it.
I called Toshiba today to see where we stood as far as making a decision to OK the new screen. Customer service says they have to talk to someone in 'tech' to find out the status. However they can't just call over and ask. They have to put in some request and allow another 2 or 3 days for the 'tech' side to get back to the customer service side and then customer service will recontact me.
There doesn't seem to be anyone who can directly answer a question, bureaucratic stalling is all I'm getting. I find it completely unacceptable that at a minimum it will take 30 days of having a TV in the shop to get warranty service done on it. The cynical conspiracy theorist in me begins to wonder if there is some 'larger plan' to hold up service so long that the consumer has no choice but to go out and purchase a replacement TV.
I am unable to purchase a 'back up' HDTV. Thus I'm unable to watch TV and am paying for DISH HDTV service I'm unable to use.
Reviewed May 31, 2008
Purchased a 47HL167 LCD TV on December 26, 2007 on April 10, 2008, it was in an authorized repair shop. The TV had spots on the screen. Found out from the shop that they had a problem with the glue between the panels. Shop was told to scrape the glue off and try to re-glue it. Did not work. This was a problem that Toshiba knew about but still sold the model anyway.
Shop told Toshiba that it needed a new LCD panel. Toshiba said they needed a picture of the LCD panel with the spots, a picture of a picture get real!! Called customer support on May 5,2008 talked with Morris, and that it was as simple as shop ordering the part, but shop tried to do that and Toshiba wanted the picture.
On May 27,2008 called again spoke to SHAUN who said he needed a FAX to ask for an Investigation into the backordered part, needed our Name,Phone#,model#,serial#, etc. all which Toshiba already had. May 30 2008,called spoke to Shaun again, now stated he needed shop to call and give him the part number,description of the part,order #,order date and the original date they started working on the TV. Why was this not asked on the 27?? But excuse me but would not Toshiba already have this information for ordering part #[75007502].
Called on May 30,2008 spoke with Mike who said they were looking into the situation and needed more information, when i asked him what else he repeated they needed more information. If this does not sound like a around to you what is. Yes i have contacted the BBB, you do not have to be too smart to figure out the TV is 5 months old i had it for 3, the shop has had it for 2 months. Customer Service what Customer Service, I WILL NEVER BUY A TOSHIBA PRODUCT AGAIN. Anyone thinking about buying a Toshiba product, be warned if there is a problem, look what you have to look forward to.
We had to go out and Buy a 500.00 TV so we can watch TV. That was the cheapest LCD TV that we could find as we have High Definition Direct TV. SO we needed a TV with an HDMI input.
Reviewed May 27, 2008
I purchased a Toshiba 46HM94 DLP TV March of 2005. Since that time the projection lamp has blown 4 times. The first time it blew the manufacturer covered it because it was within the first year. I had to wait several weeks to get a new one because it was on back order due to heavey demand. The second lamp blew a year later, my GE extended warranty covered that one. The third blew the fall of 2007 and I had to pay out of pocket.
Now as of May 2008 the fourth bulb blew and I have to pay another $200 to replace it. At this rate I can by another TV set with they money I'm paying on bulbs. The other complaint I have is that the Cable Card never worked as advertised due to cable programming. So where I thought I'd save on my cable bill, I'm not.
Reviewed May 20, 2008
Purchased a Toshiba 62HM15A TV in June 2006. In January 2007 lamp unit blub blew up. I was sent another one because the part was under warranty for (1) year. In May 2008 the new blub blows up again. Called and spoke with Customer service and they stated that the warranty was up on the second blub.It is only good for (6) months. Now if the new blub gets a one year warranty why does the second blub only get (6) months ? The blub are suppose to last 8000 hours.
The real problem here is that Toshiba knows they have a problem with this blub and they are not addressing it. The blub cost over $200.00 and it looks like you are going to have to buy a new one at least every year. There only concern with this problem was that they were covered under the warranty. I called around my area for a replacement and was advised by several stores that they were out of the blub because there has been a big demand on them.
There is nothing told to you at the time you purchase this TV for $2100.00 that the blubs will probably blew up after a year or less. That's right it doesn't burn out it blows up in a million pieces inside the casing. Something is wrong and Toshiba doesn't care because you have to buy another blub or you have no TV. Because of this situation I will not buy anything from Toshiba again.
Reviewed May 14, 2008
Update to my complaint the other day. My Toshiba 50HM66 not has flashing lights, no picture at all, and continuously restarts. I understand this to be the lamp bulb, to be purchased at a minimum $200.00.
$1,600.00 for the TV, $600.00 for the light engine, $120.00 service repair call (just to tell me the 2nd light engine is defective), and now, $200.00 for a lamp bulb. That's a total of $2,520.00 for an oversized replica of a TV.
Reviewed May 13, 2008
Purchased a Toshiba 50HM66 June 2006 for $1,600. Due to a recall the light engine was replaced October 2007. By January 2008, the TV would begin shuting off afer start with red, amber and blue light blinking. Sometimes the warning says temperature warning. Must unplug to restart, most times it will just continue to shut back off. If it stays on, the amber light blinks, then just the blue light. The same repair person came out again after waiting over a week in March 2008. I paid $120 just for them to come out. The repair person said it was the light engine again. Toshiba would not cover yet another faulty Toshiba part. The part cost $600.00. I cannot afford to repair the TV.
I $1,600.00 for a TV that did not last 1.5 years. I cannot watch the TV at all. Not to mention I pay for satelite service along with additional HD services just for the TV. Right now, I'm out $1,720.00, and, have no TV to watch. The TV has also been known to have lamp problems which I probably would experience that also, if the TV would play.
Reviewed May 2, 2008
We purchased a toshiba projector TD-T99 some time back and just yesterday while we were using it the bulb exploded. It did not die, it actually exploded with a cloud of smoke. We thought nothing of it at the time. It wasn't until later when we began experiencing headache and tachycardia that we decided to look online. We discovered that we had just ingested mercury vapors. We had no idea that the bulb contained mercury or that it would explode with ? overuse.
We are both doctors and we understand the health hazards of mercury. In small print, there is a warning in the manual and we got some warnings that the bulb was almost dead. I guarantee that if we had any idea that we would run the risk of ingesting mercury fumes, we would have exercised more caution. much more caution. My goal now is to get this information to Toshiba and have proper warnings delivered to consumers so as to avoid toxin ingestion. I dont want this to happen to other people. It is completely avoidable. We could have vacated the area if we knew but we simply did not know. That is not ethical. I will take this up with Toshiba.
Toxin ingestion of mercury vapors with symptoms.
Reviewed April 28, 2008
I purchased a new Toshiba HD-DVD player 8 mnonths ago in order to be able to play the new HD DVD's. I payed $324.99 for the unit because it was state of ther art and up and coming with HD DVD ability. I was informed last week that there will no longer be production of HD DVD's as Blu-ray technology is the one that is taking over and that the Toshiba HD DVD player will not be able to play these discs. They would not take the item back not did they offer any compensation for this fraud-based item.
I purchased the item in August of 2007 from Amazon.com. I also contacted Amazon about returning this item and purchasing the blu-ray disc player from them which they also refused to do. They have offered $50 compensation but this is not satisfactory in light of having a very expensive DVD player that was supposed to be the new up and coming disc player and is now, less than a year later, obsolete.
Loss of $324.99 for dvd player that is obsolete less than 8 months later.
Reviewed March 1, 2008
We bought a High definition DVD player HD-A30 on December 21, 2007 from Best buy. The price was $299.99 excl tax. On Feb 19, 2008, we learned that the unit became obsolete, we believe this means that within the very near future we shall not be able to buy DVD's to play on this DVD player. We have 2 DVDs to date. Toshiba committed at time of purchase to provide a further 5 DVD's but to date we have not received these. Because the unit is obsolete, I asked Best Buy if we could return it, but they denied the request, even for store credit it was denied. I asked Toshiba if we could return it but they denied the request, their claim is they do not take back units that are in working order.
The consequences are that I have a DVD player with 2 DVD's for which I paid $299.99 ($323.24 incl taxes on my receipt) and there will be no more DVD's in the future for this player. I asked to return it within 2 months of the purchase date and it was denied. Also Toshiba have not even completed their deal where as part of the purchase they promise to send 5 more DVD's. I believe Toshiba and or Best buy have sold this unit with the knowledge that it might be obsoleted within the short term, yet they are not prepared to compensate the consumer.
Reviewed March 1, 2008
We purchased a 50 Toshiba DLP television (model 50HM66) January 24, 2007, from Best Buy. On February 18, 2008, (25 days out of warranty) we came home from work and the picture wouldn't come on - only the sound. After about an hour of trying it, I finally took the lamp out and it was shattered into a thousand pieces. I then got online and saw that it was going to cost me about $250 to buy a replacement lamp for my $1200 1-year-old tv, which the salesman had told me would last a good 5 years. Upon further research, I discovered that Toshiba had extended the warranty on some models due to this exact problem. So, I called Toshiba the next day. Of course, our tv wasn't included, even though I saw many complaints online about our particular model's lamp. I even talked to supervisors who wouldn't even admit there had been an upgraded lamp for our tv since our purchase. Our lamp is a Y-66 and Toshiba is now selling the Y-67 instead. He actually lied to me and told me they simply changed the part number!
We saved for this tv for a year. We went with Toshiba because we always heard they had quality products and outstanding customer service. I suppose we would've known better had we known about your website. We are so disgusted and heartbroken. I refuse to give Toshiba one more dime of my money to purchase one of their lamps that will likely blow again. I can't afford to pay $250 a year to maintain a $1200 tv. It is now a nice (expensive) corner shelf in our living room floor until Toshiba decides to admit there is a problem and we deserve a replacement lamp at no cost or until we find an after market lamp that Toshiba has no part in manufacturing or selling.
Reviewed Feb. 8, 2008
I purchased a 62 Toshiba DLP TV in November 2006. The last week of Jan. 2007, the bulb went out. Four days before the Super Bowl! It took about two weeks to have someone come out and replace the bulb. I bought a 5 year extended warranty with it. On Feb 1st, 2008, 2 days before the Super Bowl, the bulb went out again! I called for service and they are sending a repair person out. But they claim even the extended warranty covers only one bulb! I am waiting here, frustrated, to see what happens now. This is crazy that these bulbs don't last.
I may have to pay the cost of the bulb.
Reviewed Jan. 23, 2008
My husband and I purchased a 42 Regza HDTV Toshiba in September, 2006. A few months ago, I started noticing a dark stripe running down the middle of it. He's nearly blind and didn't see it at first, but it got darker and he finally saw it. He called Toshiba in early December, 2007 and was told we were out of luck because it was over the one year warranty period. We spoke to a couple of different supervisors, but they all made up excuses, (one claimed it was refurbished, which it was not, the other started spouting off dates that weren't even correct), so they could get out of repairing it.
Reviewed Jan. 13, 2008
Purchased the Toshiba 72HM195 DLP television for $3,500 on 6/13/2006. Within two years the bulb has gone bad 3 times as of this morning. Toshiba replaced the first one for free then I ended purchasing the other two...Does anyone knows who we can complain to besides Toshiba?
Reviewed Jan. 4, 2008
I purchased a Toshiba hd dvd player in August 2007. I applied for the 5 free hd dvds and have called the 800 number several times; they say I am on the list, but they never ship the dvd's. HELP! HELP!
Reviewed Dec. 12, 2007
I have owned a Toshiba 52HM95 DLP TV set since Dec. 2006. I am currently on fifth lamp which went out last night. It was installed 11-19-07. Toshiba customer service tells me there is really nothing they can do about this problem. Can you render any advice? Thanks.
Reviewed Nov. 15, 2007
Toshiba and Best Buy were pleased to sell me an overpriced 62" inch TV, but neither organization will provide in-home repair service nor can they recommend anyone who will. (NOTE: The cost of providing repair service is *not* an issue).
What is the issue is that I spent $3500 on a TV that after five years no longer functions. No one will repair it, and Toshiba nor Best Buy cares. I will never spend a dime on any of their products again.
Reviewed Nov. 4, 2007
I purchased my first 52 Toshiba DLP television at Best Buy in May 2006 and a second 57 Toshiba DLP television in November 2006. In February 2007 my 57 set developed a 6inch shadow across the top of the picture. In July 2007 I began to notice that my 52 which was now out of warranty by 2 months, began to have static interruption in the picture. It became worse over the course of a week and finally the bulb powering the DLP blew out.
I searched for a replacement and found it was $400. After only 14 months of minimal use I needed to replace a bulb? This was unjust. Then I found on toshiba's website that my 52 model bulb was defective and that they replaced them for free. They sent me the new bulb and after I installed it I noticed the static flickering was still happening, and it became worse right away. The tv now did not function at all 5 minutes after installing the new bulb.
Reviewed Oct. 24, 2007
On 10/17/2007 we sent our Toshiba Mod.# 37HV66 LCD TV in for repairs. The authorized Toshiba service is Micro-Tech in Anderson SC. Bill the owner now is unable to tell us when or if it will be repaired. The TV is still under warranty with Toshiba but they can't tell us either. I have called Toshiba 7-times and talked with 7-people, who don't know when the part will come in. When do we go to the next level?
We paid $1700 for the TV which is almost new. We purchased it for football season but so far have missed every game.Please help...
Reviewed Dec. 5, 2006
Bought a 32 Toshiba TV at Sears on 3/4/06, Model # 32A35 BAA802109789 and paid $351.42 total. Eight months later, Nov. 26th, the TV had no picture (black screen) I could hear the program and the change of channels from the satellite dish but no picture, the next day there was no picture and no sound. The TV was completely dead. Called Sears where I purchased it and they gave me a ph # to call an authorized Toshiba TV repairman. I did, had an appointment, confirmed for Monday, November 20th from 8:00am to 5:00pm, stayed home on my vacation day. I called the phone # given to confirm again that Monday morning. I called at 8:30 and I was confirmed for that day from 8:00am to 5:00pm.
At 3:10pm the repair shop called to say the technician would not be in because he was sick and had gone home. They could reschedule the following Monday. I guess the technician is the only one in the World? I slammed the phone down, called Sears and complained. Nothing they could do. I called Toshiba, complained........nothing they could do but were very helpful in finding another certified Toshiba technician in the area.
Reviewed Nov. 29, 2006
I bought a brand new Toshiba HDTV from bestbuy and after 3 month or so the bulb blew up. And then after 2 month or so the light engine went bad. And it took about month to fix it. And again after month the bulb blew up again and we had it enough.
Reviewed Sept. 14, 2006
We purchased a 52 toshiba TV in Jan '06. We had to replace a bulb in April for $400 and in August the control panel went down. We got an estimate of $1000 to repair it. Toshiba only had a warranty for 90 days - it broke down 2 weeks after it expired.
We lost $2500. This was a big investment for me as a single mom with 3 kids on a limited budget.
Reviewed Aug. 2, 2006
What is the problem with Toshiba projection tv's? We purchased two 57 projection tv's from Best Buy in 2002. One has already been returned on the 4 year extended warranty because of the panel that went out and Toshiba does not make those parts anymore. We received $1800 in credit toward another tv, but of course the prices have gone way up and so we had to invest another $1900 to replace it. We purchased another Toshiba 62 DLP in January 2006. We have already had one lamp explode and if the repair company had not had one in stock, it would have taken 7 - 10 days to repair it. I have read other reviews on this same tv and apparently the lamps explode quite often.
Advice to anyone purchasing a projection tv -- Buy the extended warranty! The other 57 we purchased in 2002 is also going out, but so far Toshiba will not replace it and the repair guy says he has done all he can. The color and picture is still not right. What do you do?
We have a 57 projection tv from Toshiba that has a terrible picture now. Cannot get it fixed or replaced.
Reviewed April 12, 2006
Contacted Toshiba Customer Service Dept on 3/10/06 when my 20" LCD display panel lost power. It was under warranty until 4/3/06. They said they would send out a new power adaptor. Called again on 3/17 and was told they were on back order. Called again on 3/24, same answer. Called again on 4/6 and spoke with Michael Wilson who said he was a supervisor. He was to call me back the following day (4/7). No call. Called again on 4/10, 4/11, and 4/12. He is still not available, nor is his supervisor. Now, we've been without our TV for over a month with no resolution in sight, and meanwhile our warranty has expired. If they cannot provide the power adaptor, they should arrange for a replacement TV. Would like a higher contact. Customer Relations states there is none.
Reviewed April 4, 2006
We purchased a 62" HD DLP television on July 30, 2005. Since then, we have had it go out twice. The first time was in October of 2005 and the second time was in March 2006. The problem is a special lamp that the television takes. It has exploded twice. Each time we have had to wait at least 5 days before getting a new lamp, thus 5 days without a television. We spent $3200 on this television and can't believe the performance of it. The only resolution we have gotten, is a replacement lamp each time. We offered to pay overnight shipping the last time, and we were turned down. So we went another 5 days without a television. They haven't even offered us anything for our inconvenience.
Reviewed March 18, 2006
1-second power outage and the flat screen Toshiba sd-p4000 is blown. I see other complaints on the net. I checked the user manual -- nothing about connecting the tv to a power surge protector.
Reviewed Feb. 15, 2006
I purchased a 32" Toshiba flat screen TV on 11/02/04 from Sears in Clackamas, (Portland) Oregon. In January of 2005 I began having problems with the TV and by January 15th had no sound or picture. Toshiba told me I must contact Sears. Sears could or would not give me a repair station that could answer my questions or help me analysis the problem. Parts for the set was warrented for 12 months the picture tube warrented for 24 months. All TV's over 27" could not be brought into a certified reair station so a technician from Sears must be despatched to my home.
Cost for dispatch was $89.00 and cost to repair the TV was $354.68 plus the down time to order parts and cost for additional time for coming out to my home agin and additional labor. Total costs would have been greater then the cost of the set.
Reviewed Feb. 6, 2006
I purchased a 46" Toshiba DLP TV set on October 8, 2004. On February 3, 2006 the projector Bulb ruptured and I lost my picture. I called American TV where I purchased the TV and they said that although I had an extended warranty, the factory warranty was in effect and gave me the customer service number. I called them, waited 30 minutes to get a customer service agent, who told me he'd ship me a nerw bulb within two days. The bulb didn't arrive. I was beginning to panic, as the Super Bowl was the following Sunday and i had planned to have about 12 people over to my house to watch it.
I called customer service again, and the representative apologized and promised to send the bulb out next day FedEx. I would have it Friday. The bulb didn't arrive and my Super Bowl party never happened. I called Toshiba customer Service on Monday, February 6, the day after the Super Bowl and was told that the bulb hadn't been shipped. At that time I asked to speak to a supervisor, who assured me that he'd personally see to it that the bulb was shipped out immediately, next day FedEx. I asked that he send me two bulbs so I wouldn't have to exoperience such a delay again and he said he couldn't do that but he ould definately call me back within a few hours with the FedEx tracking number so I could be assured that the bulb was actually sent.
He never called back and I'm still waiting for the bulb. The TV dealer talked my and my wife out of a Sony and into the Toshiba. I think it was the worst decision I have ever made. I have nver experience such poor service.
Reviewed Jan. 29, 2006
I purchased an HD ready TV in May 2000, Toshiba TN50X81, I didn't have an HD signal to feed this set until June 2005, and found out then that it is not HD ready. I've contacted Toshiba many times, and about a month ago, spoke to a supervisor. His excuse was that the HD receiver feature that made my set HD ready was dropped, and thefore Toshiba was not responsible for my set not working in HD. Other people at Toshiba told me that my set wasn't HD compatible.
I've searched the net regarding this issue and found out that all three models with similar model numbers, for different screen sizes had the same problem. Seems to me that Toshiba should be responsible since they sold the set as HD ready. Perhaps this is a class action issue?
Reviewed Jan. 2, 2006
I bought a 52 inch Toshiba TV (Model# 52HM95) for about $2500 on 8/15/2005. I have not had use of the TV since November 7, 2005, eight weeks ago, because it is not working. Two parts have been on backorder and I have not gotten the last part as of this date. In addition to not haveing use of the TV I have paid for high definition cable service for two m onths at $120 per month that I wihs to be reimbursed for.
Reviewed Dec. 8, 2005
55" Toshiba Cinema Series TN55X81. Another bad Toshiba product. I remember once upon a time Toshiba represented quality products. Now only the rent to own stores carry their products. My TV went out after 5-1/2 yrs. Contrast this with my 21 year old Sony XBR and my two fifteen year old Mitsubishi 40" Diamond Vision tubes. The Toshiba products for the last few years have been junk. The better stores don't carry them. I've had two DVD/VCR's go out after just over a year. I probably didn't use them a dozen time each.
Toshiba TV Company Information
- Company Name:
- Toshiba
- Year Founded:
- 1985
- Address:
- 1251 Avenue of the Americas Suite 4110
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10020
- Country:
- United States
- Website:
- www.toshiba.com