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About Starkey Hearing Aids Reviews
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President and CEO Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 29 facilities and does business in more than 100 markets worldwide.
Pros & Cons
- State-of-the-art technology
- Thrive Hearing Control app
- Styles for all levels of hearing loss
- Not always covered by insurance
Starkey Hearing Technologies develops hearing aids under three brand names. Starkey manufactures 10 different styles of hearing aids for all levels of hearing loss.
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Reviewed June 9, 2023
Starkey's reps did a hearing test and got everything fitted. They also did follow-up repairs on my hearing aids. So far, my hearing is much better than without them. My hearings aids went bad right before the warranty was up but Starkey replaced everything and took care of that. That was nice, so I've gotten a little more life in them.
Thanks for sharing your feedback.
Reviewed June 8, 2023
The hearing aids come in very nice and handy on shooting. I'm around helicopters all day, so I use them for that. I also use them if I'm on the yard and they work really good. The only downside is they turn on too easily. So, if you put them in the case and it hits the little tab, they turn on and run on, and sometimes when you go to get them, then they're dead. There needs to be some kind of safety on them and there needs to be a little two-step. That way, if you touch them when you put them in or if you close the case and it touches the on/off button, it doesn't turn them on.
Other than that, they stay charged a good while and I don't have any issues with the charge on them and the battery life. The cost was also good because insurance covered them. They're comfortable to wear, too. But there's too much wind noise. So, if you're outside and the wind's blowing, there's no way to cut the wind noise from blowing off of them unless you mute them or you play music.
We are glad that your devices are working well at protecting your hearing in your noisy environments! We are aware of the sensitivity of the power up button and are working towards a resolution. Thank you for your feedback.
Reviewed May 22, 2023
The hearing aid performs okay but the reason I'm not wearing them as much as I should is that there is a sound that's like the wind is blowing in my ear and I don't like that, especially when I'm in the car. It's not a loud sensation but it's an interference. Also, I got the ones with the little batteries in them versus the charger. I wish I had gotten a charger because I almost never remember to pull out that battery and the battery life would last longer life if you pull it out. Other than those, it’s a nice set of hearing aids if I wear them. I hear a whole lot better.
Thanks for sharing your feedback.
Reviewed May 19, 2023
I've had the Starkey hearing aids for three years and I have had issues with them. I go back, and they will take them, and then they will send them back and then send me new ones. But this has happened quite often with the Starkey. A couple of weeks ago, I went to them and they couldn't offer me anything that is like the ones I have when they have to take a hearing aid or both and send them back. They said, "Yeah, we'll get this fixed and we'll send it back." But these hearing aids are supposed to last six years. From the very beginning, when they started to not work and I had to send them in, it wasn't as if they would send my own back. The ones that I have in my ears right now, I have no idea how old they are. They're not my originals. I told this to them when I was there, and I'm going to tell them again when I pick it up. I'm not really a fan of this brand anymore.
When you pay this much money for something, they should last. I should not have to go without them. I should not have to keep going in to get them fixed. I'm just struggling with that part of it right now. My warranty ended a couple of months ago, so I'm about to embark on getting a new service plan or a warranty. But I love the hearing aids. I love that this happened. It changed my life. There are so many things about them that I do love. I love that they're small, and that they charge quickly, I love that they help me do my life and my job. I also love the way they work with my app.
Thanks for sharing your feedback, Sandy. Please connect with our customer service team about your experience at (800) 328-8602.
Reviewed May 13, 2023
I bought the hearing aids from NuSound. I had planned to buy it at this wholesale house. But NuSound told me that they would match that price, and they had a continuing service plan that for a fee, I would be provided batteries, and about every three months, I go in for earwax cleaning as far as this plan. So not only did I buy the hearing aids, but I bought a service plan. I've been very pleased for doing so. I can hear quite well with the hearing aids so I’m pleased with it.
Thank you for sharing your feedback.
Reviewed May 13, 2023
When I went to the hearing aid place, they offered Starkey and I was impressed with the service I got. I also go in every three months, and I feel good about the adjustments. However, I might need them to be readjusted because I'm not picking up some pitches. Other than that, I like the hands-free phone. I'm talking to someone, and my phone's sitting in the other room.
We appreciate hearing from you. Thanks for taking the time to share your experience.
Reviewed May 12, 2023
I like that my Starkey hearing aids are Bluetoothed with my phone and it's very convenient. They have rechargeable batteries. I put it in a charger every night. I see my hearing aid person about every four months and they clean them. Starkey is easy to work with.
Thanks for sharing your feedback. We're glad that you're happy with your hearing aids!
Reviewed May 12, 2023
Starkey's reps were good and very prompt. The only thing is having the hearing aid is funny. When I'm here in the house, once it's quiet, I don't need it. But when I go out into the world, when I do need it, it helps. It's just not nearly as good as natural hearing. Everything is good except these things are so freaking expensive. One costs like $3,400. I was wondering with the new regulations coming out on hearing aids if the prices are gonna come down.
Thank you for sharing your feedback.
Reviewed May 12, 2023
The hearing aids worked fine until my batteries quit on them. I found out I gotta send them off and pay $150 to get new batteries put in them. They only guarantee the hearing aids for six months. I have no problem with the product. But I'm not gonna pay $150 every time I need batteries. That's ridiculous. I'm very dissatisfied. I paid $2,000 for those things. I felt like I was led down the wrong path on them.
Hi Kenneth - Thanks for sharing your experience with us. It is very unusual for a hearing aid battery on a rechargeable model to go out so quickly. If you continue to run into issues, please connect with our customer service team at (800) 328-8602. We also recommend connecting with your hearing healthcare provider to see if any additional steps should be added to your usual cleaning and maintenance regiment if this has been a recurring problem.
Reviewed May 11, 2023
I got a hearing aid with Bluetooth that fits outside my ear. My favorite feature has been how I can adjust how sensitive it is and how loud it is in my ear. With it, I can definitely hear better. These are much better than other hearing aids.
We're glad that your new hearing aids are making a big difference. Thanks for sharing your feedback.
Reviewed May 11, 2023
The hearing aids I have now are in-the-canal and get fit over the back of the ear. They have a rechargeable battery, which is one of my favorite features. I don't have to change the batteries. I'm pleased with my Starkey hearing aids and I would recommend it.
We're so glad that you are enjoying your new hearing aids. Thanks for leaving a review.
Reviewed May 11, 2023
I have a Starkey hearing aid which is really nice. It makes up to my phone, sounds good and helps me hear in certain situations. I enjoy it. Starkey is expensive but this one is molded to my, so it's better in that aspect. I've sent all my friends to Starkey.
Thanks for sharing your experience.
Reviewed April 29, 2023
Diane and the people that she has in her office working are exceptional people. They give excellent customer service. They know the product. They're compassionate. They understand. They could have another brand of hearing aids, it may not be Starkey, but the customer service that they give makes the product. Since I've been wearing the hearing aids, I don't have to say, "Excuse me," or, "I couldn't hear you," as much.
We're so glad to read that you're hearing aids are making a difference already! Thank you for sharing your feedback.
Reviewed April 28, 2023
I got the AI hearing aids and they’re nice. A part of it goes behind my ear and the other part goes inside the ear. It doesn't bother me and I don't have any issues with wearing the devices. It performs very well. It has an option to use a restaurant setting and it takes out the clanging noises of a restaurant, which helps to hear the conversation. The Starkey hearing aids helped me to hear the ranges that I couldn't hear anymore.
Thanks for sharing your kind words, Marie. We're glad that you're hearing better, and living better.
Reviewed April 27, 2023
I really like those folks over at Starkey in Burnet, Texas. I greatly appreciate the work they did. They do good work. They were very helpful in getting the hearing aids through the VA at no cost to myself. Starkey does really good hearing checks and I've been back a time or two for follow-up hearing checks. They have to test my hearing to see if my hearing has changed. A person's hearing as they age can change over time. They've been good about keeping track of that.
We're glad that you've made your hearing healthcare a priority. We appreciate your feedback.
Reviewed April 27, 2023
What Starkey had was what my insurance would pay on. My insurance started paying for some of the hearing aid costs. Those hearing aids help and I've gotten used to them. I still have a little trouble as it picks up stuff. One part of it keeps me from hearing what I want to. The batteries also quit recharging so they were sent off. You don't necessarily get the ones you bought back. If I send something off, I would like to get what I started with fixed. Either that or new ones instead of refurbished ones.
Thanks for sharing your feedback, John.
Reviewed April 17, 2023
I got tan hearing aids that go in my ear. They have a little wire that goes to the hearing aid and they do the job just fine. The quality is good. They're very conscientious and willing to help every time I call. I love that I can talk on the phone with them and the sound comes through my hearing aids. I'm very satisfied with them.
Thanks for sharing your feedback! We're glad that you're loving your Starkey hearing aids.
Reviewed April 15, 2023
I have stopped using my Starkey hearing aids. I would be driving and one of them would roar and whistle. I kept going back for that and they kept taking care of it. They would get the hearing aids to work properly but the issue just kept on. They had to replace one of the hearing aids and one of the functions would not work anymore because my phone was too old. They never could get that function working and they wanted me to upgrade my phone. We got to the point where whatever plan I had paid for was running out and I did not see the value in going on with the Starkey.
Hello Jerome - Thank you for taking the time to share your feedback. Our Customer Service team was unable to locate any call or troubleshooting logs under the information used to leave this review. They have a few questions and would like to learn more to see if there is anything that they can do to improve your experience. Please give them a call at (800) 328-8602.
Reviewed April 13, 2023
I was losing the ability to hear pretty fast. I got hearing aids that I could afford and what I considered to be probably as good as any hearing aid out there. My Starkey hearing aids have features on the back that I can increase or decrease the sound. I chose the model that has a place for television, crowd, restaurant, or normal. I like the fact that they're nice and loud. When I get them turned high, I hear better. I use them frequently. I don't have any problem with hearing over the phone. The only thing is I have a problem with words. I can hear it very well but I can't distinguish exactly what they're saying. I have them on right now and I'm trying to watch a program on TV. I have a very hard time making out the words. That aside, any information that I have about Starkey is all good. I recommend it to all my friends.
Hi Wanda - Thanks for sharing your feedback. Have you connected with your hearing professional about the issues you've had hearing the TV? There are additional programming that they may be able to perform and accessory solutions that can help! We recommend connecting with them on this the next time that you see them.
Reviewed April 6, 2023
The hearing aids helped my husband immensely, but I was happier with the earlier ones. This last set, I'm getting a little disappointed with Starkey. They upgraded to the new technology, and we were told if we would wait, we would get the new technology, but they sent the old stuff. Now, we can't get the accessories anymore because they're discontinued. So, that's a frustration. Also, the plastic on my husband's first set broke, and this set is better, but he doesn't like turning them off by opening the door. He's afraid he's gonna break it.
Hi Melody - Thanks for sharing your feedback. We recommend that you connect directly with your hearing professional to discuss any upgrade options you may want to pursue instead of repairs.
Reviewed April 4, 2023
I'm really happy with my hearing aids. They're easy to care for. I like that they are also rechargeable. The battery lasts all day for the charge. I also like the Bluetooth feature, it's hooked to my phone so that I can turn my volume up and down when I need to. That's a nice convenience. I have gone in for cleanings and if I had any questions, they always help me at NewSound in Burnet. I'm pleased with them.
We're pleased to read that you're happy with your new hearing aids. We hope that they're helping to stay connected with your world.
Reviewed April 4, 2023
My hearing is not 100%, but it's a whole lot better than what it used to be since using Starkey. The Bluetooth ability is my favorite feature about them. Their reps also usually respond very well. However, they're a little on the expensive side. For the price of these I'm wearing, I could buy a new pair of the over the counter hearing aids every six months and just have new hearing aids.
We appreciate your feedback. Thank you for sharing.
Reviewed April 1, 2023
I have a problem with the hearing aids staying in. The right one stays in pretty good but I'm constantly feeling for them because I'm afraid one of them is gonna fall out. Other than that, they're good. It's a relief to be able to hear people and it has made a world of difference.
Thanks for taking the time to leave a review. We recommend connecting with your hearing professional about your concerns with the hearing aids falling out - there are lots of options and minor changes they can make that may make a difference.
Reviewed March 30, 2023
I have one complaint about the hearing aid I chose. The volume control is terrible. It's so hard to reach and when you reach it, it's hard to turn. It's hard to get it adjusted. Most of the time, I don't have to control it. But when I do, it's very difficult.
We appreciate your feedback. There are many different styles and options for hearing aids, so we recommend bringing this up as something that you don't like the next time you get new hearing aids. Your hearing professional will be able to recommend other styles that meet your hearing loss needs and personal preferences.
Reviewed March 19, 2023
The Starkey hearing aid helped when I was wearing it but I need to go back to the hearing doctor because it turned another color and it made my ear sore. I had to stop using it.
Hi Dianne - Thanks for sharing. What you are describing is certainly unusual. We recommend seeing your hearing professional as soon as possible to see if you may be having a reaction to the materials used to make the hearing aid. We do offer different styles of hearing aids that are made or coated with different materials for those with skin sensitivities, and your hearing professional will be able to guide you on your best course of action.
Reviewed March 17, 2023
Starkey sent us a letter for free hearing test. My wife's test was pretty good on the hearing test, but mine wasn't too good. So, she made me get hearing aids. My Starkey hearing aids have been good. I had a few I had to send off and have the top of it replaced. I just send it off and they give it back and it's fixed or I get a new one.
We appreciate that you took the time to share your feedback. Thank you for your review.
Reviewed March 17, 2023
So far, customer service has been good. The hearing aids are also comfortable to me and I like them. Quality is good too. Starkey is a life changer. I don't have to get everybody to repeat everything now, and it helps me during meetings. I can actually hear what's going on.
Thank you for sharing your experience. We're glad that you're satisfied with your new hearing aids!
Reviewed March 15, 2023
I got a small hearing aid that goes behind my ear. It has a nylon string that goes inside my ear to hold it in. It's rechargeable and it does well. But I work on equipment and stuff a lot, and I'm afraid I'll lose them.
Thanks for your feedback, Thomas.
Reviewed March 13, 2023
My experience at Starkey was very professional and courteous. My new hearing adds are working very well. I will recommend Starkey to all my friends and relatives. My audible technician Isaac ** did a fantastic job in setting my hearing aids.
We're glad that you had a great experience. Thanks for sharing your feedback.
Reviewed March 13, 2023
I wasn't satisfied with the warranty because it wasn't three months after the hearing aid went out of warranty that it went out. I had to pay for it to get fixed. After we had that one fixed, we had to pay to get the other one fixed as well. It was around $350 to get the hearing aids repaired. Other than that, we're satisfied with them. But when three of us talk at one time, my father can't comprehend that. He would say, "Now, slow it down and say that again. You're talking too loud." even though he'll turn it down on volume.
Thanks for sharing your feedback.
Reviewed March 12, 2023
The rep from Starkey showed me different hearing aids and asked basic questions. The office people are nice. I had good experiences with them. My hearing aids are basic. I wanna change them. They got Bluetooth, but I don't like having to change the battery. It takes about once a week or sometimes sooner. It depends on how long I'm wearing it. Once I take my hearing aid off, I can hear hardly anything. So, I'm grateful to be able to hear what I'm hearing. It's just I always thought that you'd be able to hear groups wearing a hearing aid. If I'm in a group and people are talking, I can't hear the main person talking. I'm hearing other people that are around me closer. I hear the loudest noise first. Even if I'm a couple feet away and two people are talking, I still can't hear them. I adjust my hearing aids on my phone. When I do, it makes a high-pitched sound.
Thanks for sharing your feedback. It sounds like your hearing aids may need some minor adjustments. We recommend making a follow-up appointment to ensure the hearing aids are fine-tuned for your needs. Your hearing professional can also show you some tips, tricks, and accessories to help you hear your very best when listening to groups of people.
Reviewed March 10, 2023
My father puts his Starkey hearing aid in his ear. He can hear some better. You normally still have to repeat stuff to him at least one time as opposed to four times when he doesn't have any. The only complaint he ever has about it is after he puts his glasses on, if he doesn't do it right, the glasses will yank it out of his ear. It'll come out. He just sticks it in there. I'll watch and put it in there sometimes.
Thanks for sharing your feedback. We recommend a follow-up visit with his hearing professional to see if additional adjustments may be needed for the best hearing experience possible and to assist with the retention of the hearing aids.
Reviewed March 9, 2023
I got the Audibel hearing aids and I hear a lot better since I got them. I’d tell my friends that Starkey has good hearing aids.
We're glad that you are hearing better! Thanks for sharing your kind words.
Reviewed March 9, 2023
I went to Starkey Hearing Aids to visit and that was where I got started. And they treated me nicely ever since. And if there were any problems, the lady that runs the hearing aid place took care of them quickly. I got two hearing aids and I put them on battery charge, and at the middle of the afternoon, the battery plays out and I have no hearing until I could get them charged up again. On my next trip to them, I would ask them if there's anything they could add to the battery life. Other than that, I'm satisfied with the service I've got from the Starkey Hearing Aids people.
Thank you for sharing your feedback.
Reviewed March 8, 2023
My hearing aids are rechargeable. It got to where they were just holding a charge for a few hours. Half the time, I didn't have a hearing aid. So, I had new batteries put in. I'm satisfied with the hearing aids. With them, I can hear the TV better. When my kids come in, I can hearing them talking without having to say, "Huh? Huh? What?"
Thanks for taking the time to share your kind words. We hope you're back to smooth sailing with your hearing aids since the batteries were replaced.
Reviewed March 8, 2023
I was supposed to have this fall alert on my Starkey hearing aids and it has never worked right. I have fallen about three times and it did not set off an alarm. I fell about four months ago. I hit the ground hard. It never did set off the alarm. I've been back with them three different times trying to tell them it's not working right. The reason I bought this system is because I have a balance problem, and I'm satisfied with the hearing aids except my phone alert doesn't work right. Their customer service was not really good. They just sent one of my hearing aids back about three months ago. It had some kind of a problem, but they couldn't do anything with it. They sent it back to the manufacturer, and they didn't charge me anything.
Hello Kenneth - We're sorry that the fall alerts aren't working for you. This feature is only available on certain styles and tiers of technology. If you would like us to double-check to see if this feature should be available to you, or if you need technical support in setting up the fall alerts and companion app for your loved one, please call our Technical Support team at 1-866-637-9243.
Reviewed March 7, 2023
The rep paired me up with some hearing aids that work really well. I've been very pleased with them. It makes it easier to hear. However, their batteries are not rechargeable. I go through a lot of batteries. But other than that, they work fine. The reps have also been very professional and helpful. They check them and clean them.
Thanks for sharing your feedback, James. Starkey does manufacture rechargeable hearing aids and our technology is always improving. We hope your next upgrade better meets your needs.
Reviewed March 7, 2023
With the hearing aids, I could hear everything except when I'm in a group, I can barely understand what people are saying. Starkey normally schedules me every six months to get my hearing aids cleaned and I usually could adjust my hearing aids with my phone. But they upgraded their system and my phone is not compatible anymore with my hearing aids.
Thanks for sharing your feedback.
Reviewed March 4, 2023
Everyone involved in testing and fitting me, building the aids and tuning them was very professional and nice, and answered all of my questions. I'm hearing things again that I'd forgotten about, especially correctly hearing words that I thought I'd been hearing correctly all along. The world is crunchier and scratchier again and I've heard no distracting artifacts introduced from the aids themselves. The aids are also easy to maintain.
Thank you for taking time out of your day to share your kind words with us. We're very pleased to read that you've been having great experiences with your new hearing aids, and that you're reconnecting with the world in ways that you haven't been able to for a while.
Reviewed March 2, 2023
They've been treating me good. But the batteries on the hearing aids go dead a lot. Also, sometimes, certain voices will make it harder to hear.
Thanks for leaving a review. We recommend connecting with your hearing professional to see if any adjustments or firmware updates may be needed to help you hear your very best.
Reviewed Feb. 23, 2023
My mother-in-law, Ruth, has very severe hearing loss and without her hearing aids, she hears nothing. You have to scream at the top of your lungs to get her. And even then, she doesn't seem to process. The hearing aids are adjusted up as high as they'll go but she still has difficulty understanding. It's a combination of reading lips and listening. Starkey has corrected her hearing as much as they can.
My mother-in-law has lived with us 11 and a half years. These are probably the third or fourth hearing aids that she's had. She was with another company that suddenly went out of business and sold their business to Audibel. And Audibel has been wonderful. We've been very happy with their product. They completely replaced both of the hearing aids at no charge. They're no longer warrantied, but we've had them long enough. They sent her new ones and she’s had them now for five years. She won't feel bad letting them set her up with new hearing aids at any time now. Also, Starkey keeps them clean for free. The hearing aids she's got now are good. Plus, they're rechargeable. She quilted for many years and she doesn't have feeling in her fingertips. So messing with those teeny-tiny little batteries has been a constant challenge for her. So these new rechargeable hearing aids has been great for her.
Thanks for sharing your feedback. We're glad that the rechargeable hearing aids are making a difference for your mother-in-law. We hope they continue to help!
Reviewed Feb. 18, 2023
I spent a lot of money for in the ear hearing aids. At first they seem to work fine, but then I realized that the left hearing aid was not working. I returned to where I purchased them and they were very helpful and sent the aid back to Starkey. I normally waited a week for it to be returned and was reassured that it was completely new. This type of thing went on continuously for 3 years. Now there no longer is a warranty and they wanted to sell me a contract for one year to cover any problems for $500. I have decided not to deal with this company any longer. I would not purchase Starkey hearing aids nor would I recommend them due to my experience. I used one hearing aid for most of the time since this problem was a recurring one.
We're sorry to read that you've had a poor experience with one of your hearing aids. Please know that you are welcome to connect with our Customer Service team for any questions or support that you may need. You can reach them on the phone at (800) 328-8602, or through any of the digital options listed on our website: https://www.starkey.com/contact-starkey-hearing.
Reviewed Feb. 17, 2023
I've got Starkey hearing aids and they're working really good. I can understand voice language a lot better and voices when people are talking to me. They really changed my communication with people.
We're so glad that your hearing aids are making a big difference! Thank you for taking the time to leave a review.
Reviewed Feb. 17, 2023
I took my hearing aids in for repair 3 days ago. They had to be mailed to the factory for battery replacement and they are already back! I have severe hearing loss and was anticipating I would be without them at least a week, which had me very stressed. They far exceeded my expectations. Thank you Starkey!!
Thanks for sharing your kind words, Susan! We're glad that you're back up and running!
Reviewed Feb. 16, 2023
Having hearing aids helps tremendously. I'm able to hear, and I know what's going on more. I'm satisfied. Starkey helped me in what I needed, and I’d recommend them.
Thanks for taking the time to leave a review. We appreciate your candid feedback!
Reviewed Feb. 15, 2023
My mother forgets to put the hearing aids in a lot. She's 91, but she says they definitely help.
Thanks for providing your feedback.
Reviewed Feb. 15, 2023
One of my hearing aids doesn’t work right now. I'm not very happy. Early on, my experience with Starkey was good. I moved to a different city and got a different guy. This guy is good, but he's hard to get. He's non-responsive. The hearing aid hasn't worked for a week. So I'm gonna go in and see this guy this week. But there's a website but it was changed and now you've got to have a login and I can't get in. I've tried 14 times on Sunday and it doesn't work. So I've got to go in and get this fixed.
Thanks for providing an update. If there's anything that Starkey can do to help, or if you need support in finding a different hearing professional, please don't hesitate to connect with us on the phone at (800) 328-8602.
Reviewed Feb. 15, 2023
I still have some issues with certain tones even with the hearing aids, but the telephone is really where it made a tremendous difference. When I go in for adjustments, they've been great. I couldn't have been any more pleased with them.
We appreciate your feedback. We recommend staying connected with your hearing professional for any additional adjustments that may be needed to ensure that you're hearing your very best!
Reviewed Feb. 14, 2023
I'd give it 10 stars if I could. Customer service has been great as well. I'm hearing sounds I have not heard for years with this product. I even hear well in situations I struggled in previously with other hearing aids.
Thanks for sharing your experience. We're glad that your new hearing aids are making a big difference!
Reviewed Feb. 13, 2023
Wow, what a change to my hearing after I received the new hearing aids. Thanks Starkey for an excellent set up with my NEW hearing aids! Looking forward to my life hearing much more clearly. Thanks Starkey!!!
Thanks for taking the time to leave a review. We hope you are able to re-discover new sounds with your new hearing aids!
Reviewed Feb. 10, 2023
My expectations have been met. Excellent customer service. Superb Counseling with selection of hearing aids. Highly satisfied with my experience with the Starkey hearing aids. I would definitely recommend it to a friends.
Thank you for taking the time to share your kind words. We really appreciate your feedback!
Reviewed Jan. 11, 2023
I've had my Starkey hearing aids for way over a year. I'm satisfied with them. I didn't know how deaf I was without hearing aids. I can tell a lot of difference. I put them in my ears when I get up at 7:30 in the morning. I take them out when I get ready to go to bed. Sometimes it would be 7:30, sometimes 8 o'clock. The hearing aids switch over to a battery if my electricity goes out. I got one that will last for eight hours. I'm satisfied with what I got.
Thank you for leaving a review. We appreciate your feedback.
Reviewed Jan. 11, 2023
They take care of me. Anytime I have a problem with the hearing aids, like the battery on one, they'll send it off and fix it.
Thanks for sharing!
Reviewed Jan. 11, 2023
My hearing aids are the kind that have to be adjusted on a computer. I just wish I could adjust them.
Thanks for sharing your feedback. We are unsure of which model you have based on your review, but all of our Bluetooth models have volume adjustments available through the Thrive app on a smartphone. Your hearing professional can also assist you with programming your hearing aid with different settings.
Reviewed Dec. 23, 2022
The Starkey hearing aids transfer from my right ear to my left. That was why I had to pay the extra 2,000 something dollars. But it doesn't really help a lot. It hadn't really worked out.
Thanks for sharing this. We recommend connecting with your hearing professional, as there may be additional adjustments that can be made to better meet your listening preferences.
Reviewed Dec. 9, 2022
Working with the reps was absolutely wonderful. They listen and interact with you properly and most professionally. Since using the hearing aids, it's been a completely different world. The Bluetooth technology where the hearing aids are hooked up through my phone is wonderful. This was a very pleasurable experience, and I would certainly recommend them to anyone who needs hearing aids or hearing devices.
Thanks for taking time out of your day to provide your feedback. It's wonderful to read that you are reconnecting with your world!
Reviewed Dec. 8, 2022
She couldn't hear out of the hearing aid at one time. So, the rep turned the volume up. He went into the computer and did something so she can hear. Also, she also had a problem with the hearing aid, it doesn't stay down in her ear. She told the doctor about it and he put it in there. It’ll stay in for a while.
Thanks for sharing your feedback. Better hearing can be a process. Please don't hesitate to reach out if you should have any questions by calling (800) 328-8602.
Reviewed Dec. 5, 2022
I’ve had the Starkey, behind the ear hearing aids for almost 2 years and they haven’t worked well for me. I’m a handyman and I sweat at work. It seems like any little bit of sweat and these things won’t work for a few days. I’m an active 43 year old man and these have caused more stress and trips to the hearing center than they are worth. I believe they changed my insurance $11,000. I’m going to contact my insurance and see if they can get their money back. Waste of time and money for an active person.
Thanks for taking the time to bring this to our attention. We were unable to locate your purchase or repair history using the information provided through this website. Please connect with your hearing professional and ask them to call Starkey's Manager of Audiology or Tech Support for the latest information in addressing some of the issues you have been having.
Reviewed Oct. 28, 2022
I love my Starkey hearing aids. I can't do without them. Their rep is wonderful. I've made a friend. I send people toward him every chance I get.
We appreciate your support. It's wonderful to read that you're hearing better and living better.
Reviewed Oct. 19, 2022
I went to the hearing aid store in Fort Payne and I needed hearing aids. I said, "I don't want the bottom and I don't want the top." So the lady sold me the Starkey hearing aids and they are okay.
Thanks for sharing your experience with us.
Reviewed Oct. 16, 2022
My hearing aid from Starkey is good. It makes things where I can hear on my left side a lot better. The hearing aid, until recently with the distortions, had the most clarity and sounded more like a real noise in voices than normal. It doesn’t sound like a speaker like other hearing aids have.
Thanks for taking the time to share your feedback. If things are sounding off, please don't hesitate to connect with your hearing professional to see if a simple adjustment or maintenance might help.
Reviewed Oct. 15, 2022
The hearing aids works well for me. I can hear better.
Thank you for sharing.
Reviewed Oct. 14, 2022
I'm happy with my Starkey hearing aids. The rep is very good. I go and let them clean them. I go get a new pair every year.
Thanks for taking the time to leave a review. We're glad you're enjoying your Starkey hearing aids.
Reviewed Oct. 13, 2022
I like the rechargeable hearing aids better. I go to this hearing aid center here in Huntsville. I went a couple weeks ago and had the hearing aids cleaned. It's easy to make an appointment with them. They call me and let me know.
Thanks for sharing your feedback. We're glad you're liking the change to rechargeable. It's nice not having to change the batteries out!
Reviewed Oct. 7, 2022
My sister-in-law recommended Starkey and said they were good people. I have a good bit of hearing loss, so I went to have it checked. The people that I dealt with at the office were very nice, and I don't have a bit of problem with them. However, the product is not good. The tech recommended the rechargeable ones for me, but I don't like them. The sound quality is not as good, and the batteries go dead at the most inconvenient time. For the amount of money I paid for these rechargeable ones, they're not worth it. I don't wear them half the time. They're heavy, and I get a lot of static. The tech's adjusted them several times. The first ones I had where I could change the batteries were much better.
Thank you for letting us know about this. We recommend connecting with our customer service team at (800) 328-8602 to see what next steps are available to you.
Reviewed Oct. 6, 2022
The hearing aids are not fitting very well. The piece that holds them in doesn't work all that good. It doesn't seem right. Other than that, it has been pretty good.
Thanks for sharing this with us. We recommend connecting with your hearing professional as there are some simple fixes or other tips that can help keep things fitting correctly and comfortably.
Reviewed Oct. 5, 2022
I contacted Starkey because my health insurance listed them as a provider. It's all been very positive. I wear the hearing aids all day most days. It fits very well. My hearing loss is not profound by any means but the hearing aids improved my conversational abilities in small groups and with my wife. Hearing better, hearing conversations, and answering questions appropriately rather than misunderstanding the question has made life better for me. I've been very satisfied.
We're glad that your hearing aids are comfortable and that you've had great experiences. We appreciate your feedback.
Reviewed Oct. 4, 2022
The hearing aids are good. I like them. I love having the Bluetooth feature. I'm a big hunter and I like how it operates and it operates to my phone.
Thanks for leaving a review. We're glad that you're loving your new hearing aids!
Reviewed Oct. 1, 2022
The Starkey hearing aids are a whole lot better than the ones I had. Also, their rep is as sweet as she can be. When she waits on me, she doesn't give me any static about it.
Thanks for sharing your kind words. We're happy to read that you're noticing a difference with your new hearing aids.
Reviewed Sept. 20, 2022
I’m pretty well dissatisfied with Starkey. One thing is the battery doesn't last long. Another thing is, I can hardly hear anything through my right one. As far as the people where I got it, they were top-notch.
Thanks for letting us know what has been going on. We recommend reconnecting with your hearing professional about the issues you have been having. There are adjustments, updates, and other options available that may improve things for you.
Reviewed Sept. 16, 2022
When I went in, I talked to a lady and she was very nice and knowledgeable about the questions I asked. She answered them and she didn't try to push any particular hearing aid on me. She just told me what they're qualified for and what might and might not help me. Then we started in on the products and I liked that because she gave me a chance to ask the kind of questions that I wanted to ask about my hearing before she tried to sell me something. Also, they had some kind of little promotional sale going on and she told me about that when I decided that I was going to get the hearing aids. I've already recommended several people to her.
We're so glad that you had a pleasant experience. Thanks for sharing!
Reviewed Sept. 9, 2022
I have been using Starkey edge 2400 for 2 years. We sent them back to fix many times but they couldn’t. There is no balance between two hearing aids. Stream boost damaged my ear during the time. The app doesn’t work with Samsung very well. iPhone is the only the option and l got it. It is better but not perfect. Now l am paying more to fix my ear because of they listed the Samsung. My audiologist, they are good people and helpful but stay away from starkey if you don’t want to damage your ear. Go buy Phonax or something else.
Thank you for taking the time to share your experience with us. Our Customer Service team will attempt to contact your hearing professional over the phone to get a better understanding of the situation and discuss any next steps that may be available to you.
Generally speaking, most hearing professionals will set limits in place that will not allow the hearing aids to produce sounds at a level that can cause further hearing loss.
Reviewed Sept. 7, 2022
I'm very satisfied with Starkey Hearing Aids. They work well. It was also excellent working with them. The rep was very knowledgeable of the products and was able to hook my needs with the products. She also didn't try to oversell me.
We're so happy that you've been paired with the perfect hearing professional and the perfect technology. Thanks for leaving a review.
Reviewed Sept. 6, 2022
I'm satisfied with my Starkey Hearing Aids. They do the job. They're battery-operated with Bluetooth capability. I would recommend them.
Thanks for sharing your feedback.
Reviewed Sept. 5, 2022
My mother-in-law loves her Starkey. It's the best one she's ever had, she said. She likes the reminder. It lets her know when the battery's low. They give her free hearing aid batteries occasionally when she goes in for her adjustments. They have been awesome and super nice. We walked in up there and it was a ray of sunshine really with them and it made my mother-in-law feel comfortable. When she walks in there and they have to take her hearing aid out, she can't hear a lick. So, they put her at ease before they take her hearing aid off to do the cleaning because, if she wasn't at ease, she would be hesitant about taking it off. They also get us in and out of there in no time when we go. She's very well pleased with Starkey.
We're pleased to read that your mother-in-law has had positive experiences with both her hearing aids and her hearing professionals. Thank you for taking the time to share your kind words with us.
Reviewed Aug. 31, 2022
I paid Starkey off right after I got my hearing aids, so they said that took me in a VIP range. They cleaned them, and I missed a couple of my appointments so I need to reschedule. Other than that, I like my hearing aids. I really like where it tells me if the sound is normal or not, and that really helps me because my husband wears hearing aids also.
Thanks for sharing your kind words, Judy.
Updated review: Sept. 6, 2022
We have received today a pair of Evolv AI 2000 BTE R by our local provider! Words cannot express my relief and gratitude!
Original Review: Aug. 21, 2022
My son, 8 years old today, has been using Starkey hearing aid devices since the age of 3 and has profited from them. Unfortunately, last autumn we bought a new pair Starkey Livio BTE R 2000. One of them stopped working after two months. We have sent it to the provider, they said they had it replaced, although the outer shell looked the same (same serial number inscribed on it). It stopped working again the next day.
I bought a new one from another provider, the same model and after two months again it started making noise. I have sent it to the new provider and hope it will get replaced this time. My son is really frustrated and is obliged to wear his older pair (Muse 2000). Please let me know which steps to take. I can't afford a new pair of another model which would be the ideal solution. Thank you.
We apologize for any confusion about your recent replacement. If a device fails and is exchanged, we will replace the product and reapply the existing serial number so that it is easy to keep track of your account and device history. Any exchanges will be noted in the repair or replacement dispatch. We can understand how your son may be feeling about his devices and we've shared your comments with your hearing professional. They should be in touch with you soon to determine next steps.
Reviewed Aug. 17, 2022
The sales rep was great, but he's no longer at Starkey. The girls that are there now take good care of me and I'm in and out in no time. I'm really happy with my hearing aids. They charge up great, they're easy to clean, and I don't have any problems. I like it a lot.
We are thrilled to hear that you are enjoying your experience with your Starkey hearing aids.
Reviewed Aug. 16, 2022
Starkey had a girl named Julia, and she was like a superstar. It was good dealing with her, but she's gone. They need to hunt her down and get her back ‘cause she can do anything. She’d go back there and get on the computer and reset my hearing aids. She wasn’t certified, but she knew how to do it. For two years, she got my hearing aids running a lot of times. They would quit, and she'd get them to working. She was real nice, and she stayed on top of my appointments. She would call me if I missed an appointment too.
There's a new girl now, and she's okay, but I don't know her. I went back to visit a few days ago, Monday. One of my hearing aids quit working, and I just took them in. The girl tried to fix it, but she couldn’t, so she said she's going to send them back to the factory. She said my warranty was good till September, and it was gonna take a week.
Thanks for sharing your feedback, Mark. We look forward to continue providing you with stellar service!
Updated review: Aug. 17, 2022
Matter now sorted.
Original Review: Aug. 6, 2022
I purchased two Starkey Livio Hearing Aids six months ago. Whilst one is proving to be excellent the other one has never worked properly. It has now gone back for repair 3 times and each time takes 2 weeks, which is totally unacceptable. The last time they said that they had replaced with a new hearing aid but this had exactly the same problem after two days. I am finding the whole business very frustrating and cannot seem to get any sensible solution.
Thank you for taking the time to share your feedback. Your hearing aids are an integral part of staying connected with the people that matter most. We'll be sure to forward your comments and contact information over to the Starkey UK team for further review and consideration.
Reviewed Aug. 4, 2022
With the Starkey hearing aids I got in my ears right now, I can hardly hear. I misunderstand people that talk to me. They’re awful, and I need a new set of hearing aids, but I can’t afford $2,000. I went to Pattillo Hearing. Starkey made the appointment for me, and when I went, they told me I didn’t have insurance with Starkey. I have the paper at home that says “Denied”. So overall, they don't have any insurance and I can't hear with my hearing aids.
Hi Ann -
Thanks for letting us know about this. Here are some options that you may want to look into. You can call Starkey's Customer Service team with any questions that you may have at (800) 328-8602. If it turns out that you truly do not have any coverage and you find you cannot afford new hearing aids, please check out Starkey Cares, our corporate social responsibility program: bit.ly/StarkeyCares.
Reviewed Aug. 3, 2022
I had been having a little problem with hearing, so I went down there in the hearing center in Decatur. Starkey gave me the hearing aid test. And that's where they set up that. I bought the hearing aids that they offered me, and paid for them. I’ve been using them. One of them went out and Starkey sent it back into the factory and had it rebuilt. I go four times a year, whenever they set up an appointment. They check the hearing aids out, recalibrate them if they need it, and clean them. It doesn't cost me anything and it's 15 minutes’ worth of my time. And I’m back home with them and going on about my business.
Thank you for leaving us a review. We are happy to hear that your hearing aids are working well for you and your experience with Starkey has been great.
Reviewed Aug. 2, 2022
I don't wear my Starkey Hearing Aids because I can't get them to where they are clear. I fiddled around with them a lot. I wore them to church so I could hear and I just had to sit real close to the preacher. In a crowd, with all that crowd noise, it just makes static. I don't think they make me hear any better. I had good service. But now, they've changed their name and they wrote and told me that they don't work on Wednesdays. Because we're a small town, have several small towns around us, so they have to go from one to the other. So, they canceled my last appointment, but they didn't leave me any phone number to call them. I have no way of contacting them, unless I just go down there, downtown.
Thanks for taking the time to share your feedback. It sounds like your hearing aids may need some adjustments from your hearing professional. If you are unable to visit them in person, using the TeleHealth feature in the Thrive app may be a good solution for you.
Reviewed Aug. 1, 2022
When I wear my hearing aids, I can hear pretty good. But when I don't have my hearing aids, it’s kind of echoing and hard to hear. Aside from that, everything has been great at Starkey. They treat me fairly and everybody gives me tests when I need them to keep my eye on my hearing aids. The quality of my hearing aids is awesome.
Thank you for leaving us a review. We are happy to hear that your hearing aids are helping you Hear Better, Live Better.
Reviewed July 31, 2022
Before, my close friends would tease me because I was asking them to repeat what they said and I got embarrassed. I got hearing aids from Starkey and so far, it has worked 90% of the time. Late in the evening, I would pull them off because if I went to bed with them on my ears, I was afraid I'd pull them off and lose them. And I did once. I was about ready to call and get new ones, but then I found them. Starkey should still find a way to keep track of things though.
Thanks for leaving us a review! We are happy to hear that your hearing aids are helping you hear better and connect with those around you. We know that it can be scary to lose your hearing aids, which is why we have created a feature called "Find My Hearing Aids": https://bit.ly/3ArSLK5. We recommend contacting your hearing professional for additional questions regarding this feature.
Reviewed July 30, 2022
I got the Audibel hearing aids from Starkey and since then, I hear the higher pitches. If I'm in an enclosed environment, a lot of times, if there are kids around and everybody's talking at one time, it gets a little overwhelming.
Thanks for sharing. It can take our brains a while (sometimes a month or more) to adapt to new hearing aids. If you find that you are struggling to hear in certain situations, we recommend connecting with your hearing professional to see if additional adjustments or solutions may be needed.
Reviewed July 29, 2022
I decided I wanted to try the rechargeable ones and the person I dealt with said that would be $900 more. So, I paid it and got them. It works fine. Although, on normal settings, when I'm with people, everybody hears but I don't hear what's going on all the time. I have the Bluetooth and I like that. But I don't like the hearing aids because they're so big and I'm not going to use them again. I want something that's smaller, which will have to be batteries, and goes a bit easier into the ear.
I go in every three months and they clean the hearing aids. I wasn't impressed with the young man that I was working with. But he since has gone. Also, the office is not fully staffed. It just has the young ladies in it that will take the hearing aids when I take them out. And they will go back in another area and clean them good and put the new little white thingies in, and they come back and hand them to me. Where I came from in Ocala, Florida, they would look in my ears, they would put the hearing aids in to make sure they were in properly. Starkey never does that. They don't touch anything. I have to put the hearing aids in and take them out. And sometimes, I have a hard time getting them in properly.
We appreciate your feedback. We manufacture a variety of styles of hearing aids, from small and custom in-the-canal products. We recommend consulting with your hearing professional to see if a different style will meet your hearing loss needs, as well as your personal style and lifestyle preferences.
Reviewed July 23, 2022
My son has been fine with the hearing aids. He goes to have it checked every so often at the hearing center in Athens. Without them he wouldn't be able to communicate well. They've been fantastic for him. He has a good job and he makes good money.
It's wonderful to read that your son is doing well with his new hearing aids. We're so glad that they're making a big difference in communicating with others.
Reviewed July 8, 2022
The hearing aids are better than nothing. But they're not excellent.
It's understandable that you're hoping for the best possible experience with your hearing aids. If you have not already done so, we recommend connecting with your hearing professional to see if any adjustments are needed to make your experience even better.
Reviewed July 6, 2022
Starkey's devices don't sound mechanical compared to the other ones I tried. I also liked the feedback that their audiologist has given me and I liked her personality. So far, I have been pretty content with the quality of my hearing aids except my device will not stay charged for 24 hours. About 12 hours is all I'm getting out of them now, then they start telling me battery low and they'll go dead. But I’m going to try to get back over their office this week and see what we can do about it. The first pair I had, you had to put batteries in them and I didn't have any issues. This time, I got the rechargeable ones and the batteries aren't lasting like they should.
We're so happy to read that your hearing aids are sounding clear and natural. We recommend connecting with your hearing professional around the battery life - a review and change of settings may help increase your battery life.
Reviewed June 25, 2022
I like how you can tune the Starkey hearing aids to fit your hearing based on the hearing test. That worked to some extent, but I still have a little problem understanding correctly and I need to go back to their office. Other than that, their reps have been very friendly and helpful.
We appreciate your feedback. You're spot on with the thought to reconnect with your hearing professional on this. They will be able to assist with any additional fine-tuning that may be needed to help you hear your absolute best.
Reviewed June 24, 2022
I don't like the hearing aid. It's not comfortable. I have the model that goes on the top of the ear and then to the inside of the ear. They advertise that the hearing aids don't have all that stuff sitting on top of your ears but I've got glasses and it interferes with them.
Thank you for taking the time to share this with us. Your hearing aids should feel as comfortable and secure as possible so that you can experience the best hearing possible as you go about your day-to-day life. We recommend connecting with your hearing professional to see if a different style, material, or further adjustments may be needed.
Reviewed June 23, 2022
My hearing aids are doing well. I love it. I’ve had them for four months now, and they're doing real good. I’m really enjoying them. It’s great to hear again. Before having the hearing aids, I couldn’t even hear a paper. But now, I go on the front porch with my coffee and listen to the birds sing. Starkey reps are good people. They got me set up for another three months.
Thank you for sharing your experience. We're so happy that your hearing aids are helping you stay connected with your world.
Reviewed June 22, 2022
They answer my questions if I have any. But lately, I had put my hearing aids up on 100 and able to hear stuff. I have one ear that drains, and I don't hear good out of it. I told them the last time I was in their office that I didn't know what was going on. The hearing aids don't work as good as they should. I also wish it was more affordable. But I like that I can send the hearing aids through my cell phone. I got the app that I can turn it up and down with my cell phone. With the old hearing aids, you had to put batteries in them. But these new ones, they got a charging station and I like that.
We appreciate this update. We recommend connecting with your hearing professional to see if your hearing aids might be in need of additional adjustments. If you have any questions about the technical issues that you are experiencing, please connect with our Technical Support team at (866) 637-9243.
Reviewed June 21, 2022
The hearing aids work just fine. Everything’s been good.
Thanks for the update!
Reviewed June 9, 2022
Have had your hearing aids now for 3 months and they have helped my hearing, but everything sounds very tinny. All word that start with an S has a shss sound to it. Your app does not work with my iPhone so I can't adjust the aids. The phone Bluetooth does work so that I can adjust the volume but that is all. I would grade these hearing aids as Poor.
We are sorry to hear you’re experiencing some difficulty with your hearing aids. It sounds like your hearing aids may need to be adjusted. We’d suggest connecting back with your hearing professional and scheduling an appointment to have your devices adjusted. We’d also welcome speaking with you at your earliest convenience to see if we can assist. Feel free to contact our Customer Service team at (800) 328-8602.
Reviewed June 5, 2022
I had the wonderful Starkey custom in-the-ear CIC model. The first one failed after 20 days. After repair, it failed again after 3 days. Concerned with their reliability, I canceled the contract and am choosing another brand.
Hi Jonathan -
Thank you for taking the time to share your experience with us. We understand that your hearing aids help you navigate your life, and that quality and reliability are incredibly important. We are surprised to read of the difficulties that you encountered with your new custom hearing aids, as what you have described is rather unusual. If you have any questions or concerns about your experience, please know that you are welcome to connect with our Customer Service team by calling (800) 328-8602, or by using any of the digital contact options offered here: https://www.starkey.com/contact-starkey-hearing.
Reviewed June 4, 2022
I’ve severe to profound hearing loss. Fitted with Starkey Muse 7 years ago.. Within that time they have been replaced 3 times by the manufacturer and now have quit again.. They are not well built… Ascent Audiology provided the service and they have been very good about it.. I’ve bought extended warranties however this last time I could no longer buy the extension. Go to an audiologist that provides more than one manufacturer and forget trying to speak to Starkey on their product issues… Never available.
Hello George -
Your hearing aids help keep you connected with your world. It's understandable that you're looking for what next steps to take. Generally speaking, your hearing professional will be able to assist you with any troubleshooting, maintenance, or adjustments that you may need, and they can also assist with sending the hearing aids out for repair (charges may apply if they are no longer under a warranty or support plan). With the age of your hearing aids and the recent technological advances that have become available in the last few years, your hearing professional may also recommend upgrading to newer hearing instruments. Unlike other manufacturers, Starkey will repair devices that are older than five years old. If you should choose to send the hearing aids in, your hearing professional should be able to add a new worry-free warranty.
If you would like to connect with Starkey's Customer Service team with any questions, please call (800) 328-8602. If you are in need of technical support, please call (866) 637-9243. You can find additional means of contacting us (including digitally) here: https://www.starkey.com/contact-starkey-hearing.
Reviewed Feb. 18, 2022
I had a childhood sickness, of which I've still suffer effects throughout life so far! I have constant mild to loud ringing in the ears! I've been told it is not tinnitus! Anyway I recently, like the last few days received some Picasso hearing aids, in canal! Wow being a first time user, I could hear everything around me, even my voice, movements, eating etc! A bit loud, Q is, is there any adjustments for the customer? I have all the instructions, but I'd like to hear from other users as well as maker! Please **. Thank you!
Thanks for taking the time to share your feedback. Your hearing professional will be able to help make adjustments or programming changes to your hearing aids. SurfLink accessories, such as the SurfLink Remote (https://www.starkey.com/hearing-aids/accessories/surflink/mini-mobile) can also help you adjust volume, memory modes, streaming modes, and more.
Adjusting to new hearing aids can take some time, especially for your first pair. You're definitely not alone in experiencing hearing a lot of new sounds that may feel loud all at once! Here's a resource that may be helpful for you during this time: https://www.starkey.com/hearing-loss/treatment/adjusting-to-hearing-aids. If things continue to feel overwhelming for an extended period of time, we recommend continuing to having conversations with your hearing professional to see what adjustments might be right for you.
Reviewed Dec. 16, 2021
I have purchased two sets of Starkey hearing aids from two different sources over the past few years. The cost was over $10,000.00 for the two. Nothing but problem after problem with them. Left one continually quit working and had to be returned to the factory only to quit working again time after time. I would NOT recommend Starkey to anyone and would not use them if they were free.
Thank you for taking the time to let us know that this happened. Your hearing aids help keep you connected with your world, so reliability is important. While working with your hearing professional is typically the best first step in troubleshooting concerns and determining next steps, our Customer Service team is also available to provide support at (800) 328-8602. We will also send you a private response with a request for additional information in the event that you are looking for additional assistance.
Reviewed Aug. 11, 2021
This is my second Starkey in ear canal aide. The first was great, so I went with it again and boy did I make a mistake! It's awful, they keep sending it away and it comes back the same. So I have wasted $3,500. I can't wear it, the noise is awful, I just keep wearing the 6 year old one, thank goodness I have it!!! Don't waste your money, be safe and go with another company.
Reviewed July 29, 2021
The sound is still “noisy white noise” in ear, hollow sound, plugged up ear..worse than without hearing aid in. Does not improve hearing and feel as if balance is off when wearing them. Also, they constantly are either on the verge of falling out or do fall out. I already have lost one pair (on two separate occasions for each ear). I paid the insurance copay for another pair and I am having the same experience. I have told my audiologist about this and nothing has helped. I certainly don’t want to have to constantly worry all day long about whether my hearing aid is about to fall out. Many times it is just ready to fall out when I check it.
I would like a refund on these. I have now paid for two pair of these terrible hearing aids. And, I foolishly just insured the second pair, thinking that the new pair would be better. I paid $6900 for the first pair and an insurance copay of $595 to replace the ones that fell out of my ears. These hearing aids have caused me nothing but stress and loss of large amounts of money, with no hearing improvement..sound is amplified but not good sounding.
Reviewed June 26, 2021
I had purchased the NuEar Circa 1200 hearing aids from a company that went out of business shorty before my factory warranty was up and when I called Starkey to see what I could do about getting them fixed. I didn’t hear anything from the company that I purchased the hearing aids from about them going out of business & they just disappeared & left everybody hanging. I called Starkey for help since they were under manufacturer’s warranty at the time still. Unfortunately for purchasers like myself, we are completely out of luck! Starkey only directed me to another one of their venders who wants to charge me for a hearing test, reprogramming both hearing aids and who knows what after if the reprogramming does not fix the problem that I am having with both of my hearing aids.
I own my own construction company and have not been able to hear my clients for about 3 months now and that’s not good for my business due to not hearing the clients when it comes to details and financial matters. Things could end up really bad for my company to say the least. (I make sure that the client and I are on the same page to prevent that from happening but it’s a whole lot of unnecessary time I spend to do that and my family is getting less of my time than they should due to having to spend that time). As a business owner, I stand by my product and service 100% to ensure my client’s satisfaction as I believe every company should be expected to do so. Starkey pushed me off onto a vender every time I called to get help from them.
My hearing aids are a year old and were still under manufacturer’s warranty 3 months ago when I started having problems with them. Since then, I have not been able to get a vender that doesn’t want to charge me for everything as if they were brand new but paid for. These are the worst hearing aids that I have ever had and the worst service from the manufacturer I have dealt with and I have been wearing hearing aids for 39 years.
I would expect the “self proclaimed” industry leading technology manufacturer to handle such a small problem with a lot more inside help rather than just pushing it onto some company that wants to charge the purchaser for service on Starkey’s products. The products are junk and the service is even worse because they are aware that they make junk. I wouldn’t recommend this company to anyone because it’s just the run around and pay even under warranty game. STAY AWAY FROM THE JUNK THIS COMPANY MAKES!!!
Reviewed March 29, 2021
I have the Starkey remote microphone, the hearing specialist where I got my hearing aids said it was a great device paired with the hearing aids. It is a great device, however the clip is so inferior it does not last more than 6 to 8 months before it breaks making it unable to clip to my shirt. Starkey replaced it once, now it's not under warranty and no one at Starkey can tell me how must it cost to repair. Do not buy this product unless you want to keep sending it in for repair and all the hassle of sending it in and waiting for it to break again in six months.
Thank you for your feedback. Like you, many people love Remote Microphones. We manufacture a couple of remote microphones that work with our different hearing aids. Your Hearing Professional can work on your behave to give you a quote on the cost to obtain a replacement clip.
We value your feedback, and we value our relationships with our Audiologist. If for some reason, you feel you can no longer work with the office you obtain the Remote Mic from, please call us to get a referral to another office near you that supports Starkey products. The number is 800-721-3573.Sincerely,
Reviewed March 3, 2021
My husband bought hearing aids through B.S. Wisniewski in Greenfield Wi on 2/6/19. The first few weeks he seemed to hear fairly well. After that, it has been downhill. He seems to go regularly to Wisniewski to have check ups and have things reviewed, but the results are always the same. He has the same catch phrases he used prior to hearing aids, “I didn’t quite catch that, you are mumbling, I was distracted.” We paid $6,990.00 for these state of the art hearing aids and I have to say, “I am totally disappointed.” I truly couldn’t recommend them to anyone at this point. Instead of telling other people, I wrote to the company but heard nothing. In addition to him hearing very poorly, he has problems with the left one staying in his ear. It is always hanging out of his ear in the air.
Again, I am not complaining about B.S. Wisniewski, they have tried to give him different size plugs to fit his ear, but so far nothing has solved the problem. I have to say, I am truly disappointed that my husband's hearing isn’t much better than prior to hearing aids, I’m afraid he will lose them with them hanging out of his ear all the time. This took a serious bite out of our limited income, as we are both living on our small Social Security checks. I think we paid a very large price for something that really isn’t working for him. We have had many fights about this subject, so this has caused me a lot of grief. Thank you for listening.
Hi Mrs. Byron,
Thank you for bringing this to our attention. We're sorry to hear about you and your husband's experience, and we will use your feedback to improve our products and service.
We would like to see how we can make things right and understand a bit more about your husband's fitting experience. We know the professionals that sell Starkey products are always up to the challenge to make sure the patients and spouses are satisfied with the outcome of their appointments.
If you would like us to reach out to your Audiologist to help with this process, would you please let us know the name and phone number of the office and your husband's hearing aid serial numbers?
If you haven't already, please contact our Service Team. They are available to offer suggestions during regular business hours. The number is 800-721-3573.
Thank you for taking the time to share your experience and feedback.Sincerely,
Reviewed Feb. 17, 2021
I've was born partly deaf so used aid moist of my life, The Starkey aids do the job OK, but the warranty means nothing, if you have to return them for any reason expect big repair bills. The CIC (Completely In Canal) Aids have a stork to pull them out of your ear, this does not wear very well, without them is difficult to get the Aid out. If you try it can damage the casing of the aid and this leads to an expensive repair bill as the case is not covered by warranty, I never had this issue with other Aids companies like Widex or Phonak so assume it a Starkey issue, I think it is because they are just made cheaper although they charge £4,000 a pair which is not cheap at all.
Thank you for your patience. We regret to hear you've had a poor experience with the CIC products. We at Starkey are always up to the challenge to make sure you are satisfied with our products. Would you mind sharing the serial number of the hearing aid? You can reply directly through the ConsumerAffairs messages. We will reach out to our UK Team to research the root cause of the removal line damage. Is it okay to email you the results of our findings?Sincerely,
Reviewed Feb. 13, 2021
This hearing aid performs better than my last one. It has better sound quality and better amplification. I find I'm able to pick up sounds that I have not been able to hear in the past. It is also able to be adjusted to the exact volume of sound coming out of my ears so the amplification is 100% accurate to my needs. This quality makes it an excellent hearing aid and is not something I have had in the past.
Thank you so much for taking the time out of your day to leave us this wonderful and thoughtful review!Sincerely,
Reviewed Feb. 7, 2021
I like the versatility. Has ability to change for restaurant and auditorium. Level of sound is also helpful in adjusting sound volumes. The hearing aid also adjusts to listening on the phone as well.
Thank you so much for sharing your experience with Starkey hearing aids! We are so happy to hear that you are enjoying the technology.Sincerely,
Reviewed Feb. 6, 2021
Good hearing aids for the price. Mine are the basic ones & they do the job. The batteries only last about 6 days before changing. Sound quality is good however background noise often overpowers voice.
Thank you so much for sharing your Starkey hearing aid experience with us!Sincerely,
Reviewed Feb. 5, 2021
Starkey in the canal hearing aid has been my choice for over twenty years. I have a significant identical loss from an illness at birth. I am able to hear very well and haven't had any problems with product quality or ease of use. The company has a very good warranty on their product and service well. I will return for my next set!
It is wonderful to hear about your loyalty to Starkey hearing aids! Thank you!Sincerely,
Reviewed Feb. 4, 2021
Easy to care for. I have the rechargeable devices. The right ear device has "red" on it to ensure the correct ear. I clean daily with tissue. The recharging box is compact and can take with me if I travel. They fit well and I am very pleased with them.
Thank you so much for sharing your Starkey hearing aid experience with us!Sincerely,
Reviewed Feb. 3, 2021
Hearing aids are a pain, especially with a mask and glasses. However, Starkey is the very best aid even under these circumstances. Service has been fantastic, quick, competent, friendly and professional. They are easily adjustable via phone, can be set to hear phone conversions and TV. Very happy all the way around.
Thank you so much for the wonderful review! We are so happy to hear you are happy with your Starkey Hearing Aids.Sincerely,
Reviewed Feb. 2, 2021
Got its digital profound deaf hearing aids. Sounds quality is great. Needs service almost annually due to humidity and sweat despite using dryer and uv device daily. Digital hearing aid turns out to be more sensitive to humidity than analog hearing aid (every 3 years to service).
We appreciate you sharing your Starkey hearing aid feedback with us, thank you!Sincerely,
Reviewed Feb. 1, 2021
The initial cost of the hearing aid wasn't bad, compared to some on the market. I've been able to pick up more of a conversation and feel more confident since I began wearing the device. Average battery life is three days if the common name brands are avoided and a quality version is used.
Thank you so much for sharing your Starkey hearing aid experience with us!Sincerely,
Reviewed Jan. 31, 2021
My husband and I both have Starkey hearing aids. We are happy to be able to hear conversation so much better. Customer service is outstanding. We particularly enjoy the rechargeable batteries, preventing us from having to replace tiny batteries every so many days.
Thank you so much for taking time out of your day to leave this positive feedback! We are happy to hear you and your husband are happy with your Starkey hearing aids.Sincerely,
Reviewed Jan. 30, 2021
Couldn’t be happier with them. I was pleasantly surprised how well they work and all the features they have. I should have gotten them a long time ago. It was good to have such great insurance. They didn’t cost me anything!
Thank you for the great review! We are so happy to hear that you are happy with your Starkey hearing aids.Sincerely,
Reviewed Jan. 29, 2021
Actually, my hearing aid person only recommends Starkey to his clients. He is one of their best sales people. He is very conscientious, helpful and honest. He always gets Starkey to help his clients and they do come through to help at no charge. I wear Starkey hearing aids for five years and recommend them. They are also easy to use.
Thank you so much for the wonderful review!Sincerely,