Starkey Hearing Aids Reviews

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About Starkey Hearing Aids

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President and CEO Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 29 facilities and does business in more than 100 markets worldwide.

Pros
  • State-of-the-art technology
  • My Starkey app
  • Styles for all levels of hearing loss
Cons
  • Not always covered by insurance

Starkey Hearing Aids Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Starkey?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Rates

    Reviewed Sept. 27, 2025

    The Starkey hearing aids have been performing quite well overall. My husband reports that they function properly, and the sound quality is good. The main drawback is his perspiration—since the hearing aids can malfunction if they get too damp, my husband needs to be cautious, as excessive sweating can impact their performance.

    Overall, we're highly satisfied with Starkey hearing aids, and I'd rate them a 5 for their performance and quality.

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    Customer ServiceCoveragePriceOnline & AppStaffRates

    Reviewed July 22, 2025

    I've been pleasantly satisfied with the experience. Having worn hearing aids from a very young age, I've tried various brands and styles, and so far, these Starkey hearing aids stand out because of their high-tech features.

    The Bluetooth functionality is new to me, and although it occasionally cuts out, the convenience of having calls and audio go straight to my hearing aids is fantastic. This feature is especially handy when it connects directly to my phone or television.

    The design is completely in-ear, fitting nicely, and I don’t experience any discomfort. The service when I got them was excellent; the staff was knowledgeable. As for the improvements over time, the technological advances enable me to hear things I haven’t before, like the chirping of birds, thanks to the impressive enhancements in detection and clarity compared to older models.

    I've always been cautious about price, having paid full price in the past. With insurance now, the costs are manageable. Even at full price, the technology makes it feel worth it. I utilize their app to manage my hearing aids, and while it's user-friendly for someone familiar with technology, it might be challenging for the less tech-savvy, particularly seniors.

    Overall, I'm a big fan of my Starkey Hearing Aids, the features they provide, and the exceptional customer service. I'd easily recommend them to others looking for advanced hearing solutions.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for your glowing review, Michelle. We really appreciate hearing from you.

    Verified purchase
    MaintenanceStaff

    Reviewed July 22, 2025

    I use the Starkey behind-the-ear hearing aids and they’re amazing for my hearing loss. Particularly with hearing impaired both sides, worse off in my right ear and dealing with tinnitus, the aids have been fantastic by amplifying sounds that would usually be masked by the ringing.

    Despite this, I don’t really use the hearing aids daily; mainly just in situations where hearing is essential, like at church or during doctor's visits. I have opted out of newer features like Bluetooth which my sister finds helpful, as it's a bit too distracting for me. The hearing aids run on batteries which I generally tend to replace weekly with longer-lasting ones.

    The service Starkey provides is top-notch, and having never paid anything thanks to the program, I can affirm their support has been extraordinary. They invite me regularly for maintenance checks, ensuring the devices are clean and properly functioning.

    In addition to serving as an efficient aid, the Starkey representatives who administered my hearing tests were exceptionally helpful and nice, making sure to provide thorough tests and almost immediate supply of the hearing aids.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thanks for sharing your feedback, Nathalie.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed July 22, 2025

    They did a good job assessing my hearing needs, and I felt comfortable during the process.

    The hearing aid I got is battery-operated, as that's what the insurance would cover. It doesn't have Bluetooth technology, which would have been a nice feature, but it simply wasn't covered by my plan. My hearing aid does allow for volume adjustment, which is essential and practical for my daily activities.

    Financially, acquiring a better hearing aid can be challenging as I'm limited by what my insurance will cover. Premium versions are beyond my means, but I'm making do with what I have. Cost factors tend to limit choices unless one can afford an upgrade.

    Despite the constraints, I’d rate my experience with Starkey at about a 4. While the hearing aid meets my basic needs, the lack of advanced features is noticeable. The overall quality and service received from my visiting location were stellar, meriting a strong 5. The agents there provided excellent help in getting the hearing aids fitted properly, exemplifying great customer service.

    Unfortunately, I recently found out that my previous place no longer accepts my insurance, so I will need to find another location. But I have fond memories of how helpful and explanatory the staff was during my appointments.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for leaving a review, Brenda.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 22, 2025

    I was encouraged to try Starkey Hearing Aids due to my struggle with tinnitus, rather than hearing issues. A hearing doctor suggested that while there isn't a cure for tinnitus, hearing aids could help me cope with it. Indeed, they significantly assist by enhancing the sounds around me, effectively overshadowing my tinnitus. I've recommended them to several friends dealing with similar issues.

    The customer service experience was generally positive, though there was considerable staff turnover, which meant I was frequently introduced to new personnel. My daughter initiated the process after noticing my struggle, which eventually led me to use Starkey Hearing Aids. While the staff was friendly and informative, I faced some continuity issues due to the staff changes.

    Initially, I connected the hearing aids to my phone via Bluetooth, which was a feature I appreciated for phone calls and music. However, after purchasing a new phone, I've struggled to reconnect the devices and haven't yet resolved this despite reinstalling the Starkey app. Despite this minor technical hiccup, I would still give Starkey a full recommendation. For anyone dealing with tinnitus, I believe hearing aids can make a significant difference.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thanks for leaving a review, Jim. We have some guides available that can help you pair your hearing aids to your new phone here: https://www.starkey.com/support/connectivity-and-pairing. You're also welcome to connect with our technical support team at 1-866-637-9243.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 22, 2025

    I've now been using Starkey for a little over a year. Visually, these hearing aids have an external component that rests behind the ear and a small wire leading to an insert in the ear canal for enhanced hearing. They are not very extravagant and have been relatively easy to adapt to.

    Regarding features, there are four different settings—television, personal, telephone, and crowd—that adjust according to various environments, allowing for sound adjustment up or down. However, I've found it a bit challenging to fine-tune them to address specific hearing issues.

    While they are helpful to a degree, we do disagree at times about the settings. Overall, I'd rate my experience with Starkey at a 3—it shows I'm neither overly satisfied nor dissatisfied. Customer service, particularly when being fitted, was somewhat lacking, and I'd rate that experience at a 2.

    In conclusion, while the Starkey Hearing Aids have been functional to an extent, the overall experience has been average.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Paul - Thanks for your feedback. Did you know that your hearing professional can build custom programs for you? If there's a specific setting or scenario that you feel are not addressed in your current program options, it might be worth asking about at your next appointment.

    Verified purchase
    Customer ServicePriceRates

    Reviewed July 22, 2025

    The comprehensive evaluation by the audiologist at Starkey was enlightening, especially since I hadn't encountered their specific testing methods before. Previously, I experienced different assessment techniques, but this time I appreciated the recorded questions that required me to repeat words, enhancing the overall hearing test.

    I've found my hearing aids very satisfying, appreciating both their features and user-friendliness. My choice was intentional – I preferred hearing aids without phone connectivity and opted for battery-operated ones over rechargeable. However, while handling the hearing aid batteries, I did face some frustration with their cumbersome childproof cases, which can be tricky to open.

    I value the ability to adjust the volume and settings according to my environment, whether I’m indoors or out. Despite the hefty price, I deem the investment worthy, rating my experience with Starkey at a high level, particularly due to their stellar customer service and the ongoing quality of their hearing solutions.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for sharing your feedback, Marianne!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed July 22, 2025

    The experience with Starkey has been less than ideal. When I first went in, I was unable to hear clearly, and unfortunately, I've still been asking people to repeat themselves. Despite this, the audiologist did what she could given my history of working around loud equipment, which might have affected my hearing from an early stage.

    One frustrating aspect of my journey involved financing. Initially, one company financed my hearing aids, then subsequently sold my account to another. This led to additional refinancing, creating some confusion and dissatisfaction on my part.

    Regarding the hearing aids' usability, they fit within my ear canal. While it took some time to adjust, I've become accustomed to them. But with them in my ears, there’s still some level of miscommunication, making me rate them about a 3 out of 10.

    These hearing aids haven't met my expectations, so I'd suggest going for a more budget-friendly option instead of spending thousands on Starkey's product.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Donnell - Your hearing aids should help you communicate with others. It's understandable that you're feeling this way. We highly encourage you to have a follow-up appointment with your hearing care provider, as there may be additional adjustments that can be made to help you hear a bit more in the way that you prefer.

    StaffHonesty & Transparency

    Reviewed July 17, 2025

    I would recommend Starkey, professional staff, friendly, honest and very helpful. I had problem with my hearing for more than 10 plus years, unfortunately no one was able to help me until I met this office location Hunting Park.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Elia -

    Thank you for taking the time to leave a review. We're happy that you're hearing better!

    Verified purchase
    Customer ServiceTechOnline & App

    Reviewed July 16, 2025

    The other hearing aids I had were in the canal just like these, but they weren't as smart as these are. I had previously used hearing aids that were not as technologically advanced, and Starkey's offering of phone connectivity made the decision appealing. This feature allows me to handle phone calls more efficiently, even in noisy environments. I have already had them have problems, and they fixed them right away. The ones I had before were Oticon. It took a couple of years before I needed to have one worked on, whereas these have already been worked on a couple of times in the first year.

    A standout feature is the Bluetooth connectivity, allowing me to listen to audio without distracting others around me. Whether I'm enjoying sports on my phone or engaging in a call, the integration with my hearing aids is seamless and ensures clarity without external disturbances. These hearing aids also facilitate enjoyment of diverse content without causing inconvenience to those nearby. These aren't as hidden as my other ones, but these aren't completely in the canal.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Bradley,

    Thank you for leaving a review. We appreciate your feedback.

    Verified purchase
    Staff

    Reviewed July 16, 2025

    Starkey was recommended by the doctor and when I first visited the audiologist, it was a really accommodating and understanding experience. This was my first time using hearing aids, so I appreciated their support.

    I have noticed a slight improvement in my hearing since using the hearing aids, though it’s not a huge difference compared to before. My hearing aids fit behind the ear, and I find them quite comfortable. While I don't use an app to control them, as I'm not very tech-savvy, I have tried to familiarize myself with their Bluetooth technology but I'm still getting used to it.

    Overall, my experience with Starkey has been satisfactory.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Rehana -

    Thank you for leaving a review. Some hearing professionals like to ease their patients into new technology and may require follow-up appointments to continue dialing in your hearing profile so that you're hearing more in the way that you prefer. If you haven't already, we recommend reaching out to your provider, as there may be some small adjustments they can make to improve your experience even further.

    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed July 15, 2025

    I generally have a positive experience with my Starkey hearing aids. Occasionally, they need readjustment due to slight changes in my hearing, but I've found that these adjustments have sometimes led to improvements, especially in my right ear. The tone requires tuning now and then, but overall, they're functioning well.

    Initially, I was provided with a sufficient supply of batteries, but it's time for me to start purchasing them myself now. I'm not sure if my insurance would cover their cost, though.

    A significant part of my experience was influenced by my initial audiologist, Ray, who initially recommended Starkey to me. He was fantastic and even had a knack for great impressions! While I miss him since he's retired, I'm getting accustomed to the new staff.

    Overall, I've found the devices to be lovely, and they work well for my needs, adjusting the volume up or down as I see fit. This reminds me of my grandpa's habit of purposefully turning down his hearing aids! Despite some maintenance, I'm happy with Starkey's products and feel confident in my recommendation of them for others looking for a similar solution.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Michelle,

    Thank you so much for your glowing review. We're glad that your new hearing aids are making a difference!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 15, 2025

    Initially, I had some reservations as I did not find Starkey satisfactory at first. Over time, my experience with them has improved, yet there are aspects that need some refinement. A significant drawback is the quick depletion of the batteries, which is inconvenient.

    Additionally, there's a feature that announces an alert if movement is too rapid, mistaking it for some unauthorized action, which can be distracting. I haven't reached out to customer service about this, as I have an upcoming appointment where I plan to discuss it.

    Comfort has improved since I started using the hearing aids, though one still feels a bit plugged. As for sound quality, it's just alright.

    Thanks for your vote!
    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Kimberly - Thank you for leaving a review. One of the nice things about prescription hearing aids is that your provider can make adjustments and programming changes to help you hear more in the way that you prefer. There are also changes that can be made so that you do not feel a sense of fullness or plugging. We recommend setting up a follow-up appointment with your provider if you haven't already done so.

    Verified purchase
    Customer ServiceCoverageStaffCommunication

    Reviewed June 24, 2025

    I decided on Starkey Hearing Aids primarily because they were part of my work insurance program. I've got to say though, I'm not a fan of wearing hearing aids in general. To me, it always sounds like I'm talking inside a cave, which sometimes makes the experience less enjoyable. This Starkey hearing aid is actually my first one, and while I recognize it's mostly a necessary tool, it's not something I enjoy using, especially having to insert them in my ears.

    On a more positive note, the customer service from Starkey has been very supportive. They are always willing to assist with anything I need, like cleaning my hearing aids and keeping me informed about new things in the hearing aid world. I haven't experienced any issues with their team—it's mainly the hearing aid experience itself that's less than ideal for me.

    I haven't tried hearing aids from other companies, so I can't compare Starkey to others directly. However, if I focus on the customer service angle alone, they're consistently helpful. Again, while no one truly likes wearing hearing aids, it's nice to know there's a supportive team ready to assist whenever required.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Brad - Thanks for leaving a review. Adjusting to hearing aids, especially if you've had unmanaged hearing loss for a while, can be a big adjustment. Keep at it - you're doing a great job! Take it one day at a time, and keep that communication going with the office. They will be able to help make adjustments to help you hear your personal best.

    Verified purchase
    Customer Service

    Reviewed June 24, 2025

    I went with Starkey Hearing Technologies for my hearing aid, and it has been a positive choice. Compared to the previous device I had—which was also from Starkey—my current hearing aid performs significantly better. Their customer service has always treated me excellently whenever I've had questions or concerns.

    One of the features I appreciate most is the Bluetooth capability, allowing for seamless connectivity to my phone, which enhances my audio experience during calls. The innovation and the improved performance are genuinely commendable. Overall, it's been a great experience with Starkey.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for your review, Dwight. We're glad the hearing aids are making a big difference.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed June 16, 2025

    I opted for Starkey Hearing Aids after visiting a hearing test at a center that offered their products. The entire process from testing to purchasing was straightforward, with exceptional service from the audiologist. They ensured everything was of great quality.

    Initially, I had some issues with wax build-up affecting the hearing aids, but after learning how to clean them properly, it became a non-issue. I appreciate how seamlessly they connect with my cell phone, improving my phone call experience through Bluetooth capabilities.

    I started with a model that required batteries but later upgraded to a rechargeable set. This newer version is definitely superior and a significant improvement over the first.

    If friends or family were to ask about my experience, I'd say it's been wonderful and something of a life-changer. Despite the hearing aids being costly, I believe they are worth the investment.

    Though I'm not tech-savvy—the professionals handled the app installation for me—the overall customer service has been outstanding. I would confidently recommend Starkey Hearing Aids to anyone looking for quality hearing assistance.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Gerald, we really appreciate that you took the time to share your feedback. Thank you!

    Verified purchase
    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed May 30, 2025

    The hearing aids I've chosen have significantly improved my ability to hear. They're positioned over the ear but not deep into the canal, and I appreciate their discreetness even when I pull my hair back.

    The experience of getting fitted for these hearing aids was genuinely pleasant. The audiologist I met was incredibly sweet and attentive to my condition, ensuring she provided the best options suited to my needs. It was a positive experience all around.

    Though I haven't explored features like Bluetooth, the primary function of enhancing my hearing is well met. The only minor challenge is occasionally positioning them just right in my ears, but this is a small price to pay for better hearing.

    The hearing aids use batteries, and I'm content with this setup. Insurance covered the cost, making it an excellent choice value-wise. I'm thoroughly satisfied with Starkey's overall experience and would confidently recommend them to others. Additionally, I'd like to acknowledge NewSound Hearing in Waterloo, Iowa, for their exceptional service in assisting with my Starkey hearing aids.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thanks for your glowing review, Leona! Did you know that there are different sized domes (the tips that go into your ears) and even custom ear molds available? It might help with the positioning that you were mentioning. Your provider will be able to help if you'd like to try a different size!

    Verified purchase
    Coverage

    Reviewed May 30, 2025

    Starkey Hearing Aids was the brand offered at my doctor's office. I've been using their products for about two years now. Overall, I find it works quite well for one-on-one conversations. However, the effectiveness decreases noticeably in crowded environments, suggesting I might need a model with more advanced features. I use batteries to power the hearing aids and, to my knowledge, they do not come with Bluetooth capability. The choice to go with Starkey was largely influenced by my insurance coverage; it was the option they would cover.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thanks for the review, Russell. Yes, there are many styles and levels of technology available, many of which have additional programming options for hearing speech in noise and Bluetooth. There are also accessories available that may help. It might be worth mentioning the next time you're in the office, as it's important that you are able to hear your best wherever you go.

    Verified purchase
    Staff

    Reviewed May 30, 2025

    I learned that I was gonna need hearing aids and when I went to get checked and fitted for them, I was given Starkey. I like being able to hear. Getting used to any hearing aid is difficult but once you get adjusted to them and have learned to manage the volume levels, you'll be satisfied with the way that you'll be able to hear sounds and people. I would certainly recommend Starkey to anyone looking into hearing aids. It's a very good product and extremely helpful.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for taking the time to leave a review, Joan!

    Verified purchase
    Customer ServiceCoverageStaffRatesResolution

    Reviewed May 30, 2025

    My insurance policy covered Starkey's products and m favorite aspect of these hearing aids that I got from them is their discretion—they are small and almost invisible when worn, which is fantastic. The fit in the ear is excellent too, which adds to the overall comfort. Initially, I did face some challenges with the Bluetooth connectivity switch, especially when using it with FaceTime calls. It was quite confusing to manage switching between the hearing aid and the phone's speaker, making it difficult for others to hear a call not routed through my hearing aid. Clear instructions on linking and unlinking the device would be an improvement.

    Another issue arose with one of the earpieces that kept turning off. Eventually, I had it replaced, which resolved the problem, but at the start, it was a hurdle. Although I’ve now adapted, it took some patience, and more user-friendly instructions for these initial quirks would benefit others, particularly those less tech-savvy. At 65, I feel fairly adept with technology, yet this learning curve was a bit frustrating given it should ideally be more straightforward. Despite these hiccups, I'd rate the hearing aids highly for functionality, awarding them five stars.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for leaving a review, Kathleen.

    Verified purchase
    CoveragePriceRates

    Reviewed May 19, 2025

    My wife's persistent encouragement eventually led me to get hearing aids as she was quite used to hearing me say "what?" all the time. Luckily, my health insurance covered most of the cost of my Starkey hearing aids.

    Despite having tried hearing aids before, this is my first pair from Starkey, and I'm pleased with how they function. One of the standout features is that they are rechargeable, eliminating the hassle of worrying about batteries dying at inconvenient times. This aspect really sets them apart from my past experiences.

    In my day-to-day activities, these hearing aids perform well.

    Overall, I’d rate my experience with Starkey a solid 4 out of 5.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for sharing your feedback, Joseph.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 17, 2025

    After much consideration, I decided to stay with Starkey Hearing Aids when I received a hand-me-down pair from my sister. I’ve been really pleased with their offerings. The staff, including audiologists and others at their office, have been great, making the experience even more positive.

    In terms of quality and comfort, I find them to be just fine. I can't say that I have a favorite feature, but I'm satisfied overall. When I purchased my latest pair around two years ago, they were on a special offer that made them affordable. Normally, the cost would be out of reach for me, so I appreciate the pricing at that time.

    I’ve never had to speak with Starkey’s customer service, but I frequently visit the Here Again Center in Vernon, Connecticut. My experiences there have always been positive. Everyone is friendly, the wait time is minimal, and they are knowledgeable, which adds to my satisfaction.

    Overall, I'm really happy with Starkey Hearing Aids and the service I've received at the center. I would highly recommend them to others looking for quality hearing aids.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for sharing your feedback, Stephanie. We're glad the hearing aids are helping!

    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed May 16, 2025

    My hearing is so bad that I needed powerful and good ones. And Starkey was the best I could get with my health insurance. After my experience, it's evident that the decision was right. These hearing aids work wonders for me, considering my severe hearing impairment. Without them, I can't even hear a smoke detector.

    I've also made great use of the Starkey Starlink Edge TV Streamer. It's indispensable to my daily routine — enhancing my television experience by delivering audio directly to my hearing aids, minimizing distortion. Before using the streamer, I relied heavily on closed captioning, but now, everything is much clearer.

    Reflecting on my experience, I wholeheartedly attest that Starkey Hearing Aids are top-tier. Though there may be pricier options out there, for my needs and budget as a retiree on a fixed income, they are perfect. The fact that my insurance covered them was a huge relief, leaving me to only purchase the streamer, which was reasonably priced.

    The rechargeable feature of the aids was initially a concern, but they last me all day long, even with extensive use. The customer service at my local provider has been consistently excellent — I'd rate it a five. Overall, I would give Starkey Hearing Aids a solid five-star evaluation for the product and the service received.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for leaving a review, Larry. We are so pleased that you've been connected to the best technology for your needs.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed May 16, 2025

    I had been having a hard time hearing and needed some assistance. After seeing some advertisements, I was particularly drawn to what they offered and went ahead with the decision.

    One feature I enjoy about my Starkey Hearing Aids is the Bluetooth capability. It’s great to have them integrate with other devices so seamlessly. This has allowed me to stay hands-free, which is a feature I really appreciate in my daily activities.

    Despite the pricing being an aspect everyone wishes could be lower, I find it justified since the hearing aids do the job quite well. They meet my needs and have significantly impacted my day-to-day life positively.

    I would definitely rate Starkey a solid 5 for the experience they provide. Overall, I’m very pleased with my choice.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for leaving a review, Charles. We're so happy that your new hearing aids have improved your quality of life.

    Verified purchase

    Reviewed May 16, 2025

    My husband has always had good experiences with Starkey Hearing Aids, so I decided to use them, too. I've been using mine for less than a year. While I appreciate the convenience of not buying batteries, as I prefer the rechargeable option, I find the new rechargeable model a bit larger, making it less comfortable for me.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Sandra - Thanks for leaving a review. Did you know that we offer rechargeable hearing aids in two different sizes for behind-the-ear as well as completely custom-fit in-the-ear options? Wanted to let you know just in case this was a recent purchase and your provider offers a trial period. Your hearing aids should be comfortable to wear all day long!

    Verified purchase
    Customer ServicePriceRates

    Reviewed April 1, 2025

    I've had Starkey hearing aids for a year now. I initially chose Starkey because I needed online support for maintaining my hearing aids. One of my favorite features is being able to hear my phone calls directly through my hearing aids, which is really convenient. Overall, the quality is pretty good, although I occasionally experience issues with the Bluetooth connection. Sometimes, I need to turn Bluetooth off and on again or go into the settings to reconnect. I've noticed this can happen with Bluetooth in general, so I'm not too concerned. Regarding the cost, I felt it was reasonable. I've seen both cheaper and more expensive options, so it seems to be priced in the middle range.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thanks for sharing your feedback, Donna!

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 1, 2025

    Starkey was my first choice for hearing aids because they advertised having a physical location where I could speak directly with someone. I preferred this over companies that just mail the devices and expect you to figure out the rest.

    When I visited their customer service, the interaction was really pleasant. Unfortunately, I lost one of my hearing aids during a trip to New Orleans, and even though I tried to retrieve it, the device had died. I'm hoping to afford a replacement someday because their pricing, while expected, was a bit of a surprise for me initially since it was my first time buying such a product.

    Overall, my experience with Starkey has been very positive. Their customer service deserves high praise, and I'd confidently rate my overall experience as excellent.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for leaving a review, Christopher. Our New hearing aid limited warranty doesn't include loss coverage, but we wanted to let you know that some providers offer a comprehensive worry-free warranty that includes loss coverage. Might be worth looking into when the time comes!

    Profile pic of the author.
    Customer ServicePriceMaintenance

    Reviewed March 27, 2025

    I bought the in ear model of Starkey hearing aids about 2 years ago. When they work they work great (with the exception of no phone app to adjust them). However, I’ve had to bring them in 9 times for repairs. One side goes out and is repaired (they have to be mailed out to the manufacturer so I’m without it for about 5-6 days). Then the other one fails and I have to do it again. Then the battery door breaks. On and on. I paid $6,000 for these! So, if you buy these, buy a second pair from the cheaper Signia brand for their basic model online for $2300 as a backup like I did.

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    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Jona - We're so sorry that you've had so many problems with your hearing aids! It doesn't look like the review form picked up any of your contact or purchase information, so we're unable to look into this for you further. Please reach out to our customer service team by calling (800) 328-8602 or emailing CR_consumer@starkey.com.

    Customer ServiceTechStaff

    Reviewed March 22, 2025

    I have owned several Starkey Hearing aids over the decades. I never really had a problems until my last BTE Hearing aid that's still under warranty. I've lost count of the times I brought it back because it's just not clear, crisp and loud enough. My Audiologist sent it back to Starkey to be rebuilt. It came back the same and lasted two weeks before it went out again. She adjusted it and it worked for 3 days and went out again. I'm profoundly deaf and I need my aids. My old Starkey's are useless and my audiologist was not able to see me for one week. She lost me as a customer. I called Innovative Hearing with 200 offices nationwide and they wouldn't help me because I didn't purchase it from them. My wife explained that it was still under Starkey Nationwide warranty. Regardless they refused. I'm done with Starkey, never again. $3300.00 down the drain.

    Thanks for your vote!
    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Hi Rick - We understand that your hearing aids help you stay connected with the world of sound our Customer Service team would be happy to look into this with you and help you locate a new provider. Please reach out to our customer service team by calling (800) 328-8602 or emailing CR_consumer@starkey.com.

    Verified purchase
    CoveragePunctuality & SpeedStaffRates

    Reviewed March 21, 2025

    I chose Starkey Hearing Technologies because they are affiliated with NewSound Hearing in my hometown, which was quite convenient. The office had a strong sense of chemistry, and they seemed committed to resolving any issues I had. The convenience and reputation based on reviews I might have read were deciding factors for me. Initially, I thought I had hearing loss based on the tests I received, but another test later revealed that I did not have hearing loss. It turns out my need for the hearing aid was primarily to mask the tinnitus I experience, not for hearing loss per se.

    Despite moving from Bloomfield to South Jersey and facing homelessness, the staff at Starkey tried their best to keep in touch and accommodate my situation. Unfortunately, due to personal circumstances, our connection was disrupted. However, this was no fault of theirs; it was strictly due to my circumstances. They genuinely tried to work with me as much as possible, but other factors took priority. I would rate my experience with Starkey at 5 stars because they made every effort to assist me, even when circumstances were challenging. Although insurance timelines and financial priorities complicated things, Starkey remained supportive throughout the process.

    Thanks for your vote!
    Starkey Hearing Aids
    Response from Starkey Hearing Aids

    Thank you for sharing your feedback, Lorri.

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    Starkey Hearing Aids Company Information

    Social media:
    Company Name:
    Starkey
    Company Type:
    Private
    Year Founded:
    1967
    Address:
    6700 Washington Avenue S.
    City:
    Eden Prairie
    State/Province:
    MN
    Postal Code:
    55344
    Country:
    United States
    Website:
    www.starkey.com

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