Philips Sonicare Reviews

Several FlexCare toothbrushes were purchased as gifts. After less than 6 months, one of them stopped working and will not shut off. Philips does NOT stand behind the product. Do not purchase. Find a company that warrants its products.

I recently reported my new Sonicare toothbrush that I received as a gift not working. I placed the toothbrush head onto the hand set and it would not stay on and it makes a loud sound. Did you know that they do ship replacements to Hawaii? I offered to pay for shipping and handling. I mentioned this to my friends here in my office and to my family about their policy not helping me because I lived in Hawaii. It is so ironic because others who have had problems say that the Phillips company has mailed out to them products. What? He said they do not mail out to Hawaii! And another thing. Each time I called I have to wait a long time before anyone helps me. For example today, 7/10, I have been waiting 25 min. Then a recording just came on that they are closed. Be careful when purchasing this product.

So I decided to pay the remaining balance of my toothbrush off but 2 day later I was billed the monthly subscription fee. I emailed and called and they said I didn’t pay it off but my bank shows different. They are still trying to charge me the subscription fee next month even after showing proof that my balance was paid through my bank. They are thieves.

I truly wanted to buy a Sonicare $200 electric toothbrush. First, the product descriptions do a very poor job of giving the differences between the 3 brushes, and no phone numbers to call, to talk to a person. I went ahead and tried to order the best brush. Sadly, the system would not take my credit card, which works perfectly. So, I called the 800 number, and it stated that all customer service reps were working from home! Really? Most of the world is back to work! Then it transferred me to someone's home, where I couldn't understand what they were saying. So, I called back again, and after 10 minutes, it cut me off! Sad, I hear they make a good product... I'd buy it, if that were possible.

I've owned 2 Sonicare toothbrushes (about £200 worth of toothbrushes) within the past 5 years. I've always taken very good care of them, allowing full charges and discharges. Both of them malfunctioned and stopped working well before what I would consider an acceptable time. The first one I gave the benefit of the doubt that it was just a duff battery when it stopped working (wouldn't charge) after around 2 years. The second one then then stopped working after about the same time. This was not a battery issue as suspected with the first one. This malfunction was such that it turned itself on randomly, and annoyingly in the middle of the night. The power button was unresponsive and I had to wait for it to stop vibrating on its own. It then wouldn't turn on and then kept vibrating on and off randomly. Very disappointing. In short, I won't be buying anything Philips ever again, and I would suggest that you don't either.

Bought 2 brand new Diamond clean toothbrushes. 1 was missing the water seal. Phillips would not accept responsibility for missing items. This is not a company people should be dealing with. If you cant stand behind your products, then why should customers buy it? 200+ in the trash. Thanks Phillips.

Initial experience from this pricey, high-performance electric toothbrush was excellent, exceeding expectations. However, within 3-4 months, the toothbrush became very noisy and vibrated irregularly with nowhere near the efficiency that it had worked at the onset, with single-user use. Thinking that I just had a defective model, I purchased a new toothbrush (having mislaid my receipt) - and this, too had to be replaced again, some 3-4 months later. 3-4 months on, this, too, is now faulty. This is not a robust product. While the initial performance is impressive, buyer beware. This is a very expensive product, and one would expect that it would last for at least 1 if not 2 years.

My Diamond Clean toothbrush had a major fault in December 2019. They sent me a new one. The replacement then had a major fault at the end of December. They sent me a new one. The second replacement developed a major fault, with exactly the same fault as the previous one within a few days. Despite agreeing to a video call showing them (and helping them) they refused to send me another one. That is 3 Diamond Clean faults in 2 months. Would anybody bother to buy one of these. I hope not! I will be looking at alternatives and never buy Philips again.

I purchased the Philips Sonicare from Costco. Had an issue where it would not charge. Philips replaced it with a new device. However in less than 6 months the replaces device was defective where the vibrating part becomes loose and the brush doesn’t vibrate properly. When I called Philips the customer service rep said that since they had already replaced it once the warranty was no longer in effect. The supervisor who came on after I requested to speak to one said the system would not allow him to replace the defective device and if I wanted a new one I could buy it at 25% off their inflated retail price on their website. I finally hung up in frustration and called Costco. I must say Costco has the best customer service. They said, "No problem, just take it to one of their stores and get it replaced at no charge." Thank you Costco. I might just exchange it for an Oral B. I heard they are better.

My DiamondClean toothbrush randomly stopped working in less than a year, under warranty. Luckily, I registered the thing on the Philips website with a picture of the original receipt. Therefore, I figured it would be easy to get a replacement. Boy was I wrong—I had countless phone calls and chats with overseas customer service representatives who simply could "not understand the issue". I told them there was nothing wrong with the outlet or the charger, but that the brush had simply stopped working and won't turn on. Still, they insisted on sending me a new charger to "try first". Like no, I spent $200 on this thing and I want to brush my teeth with vibration.

I returned the toothbrush as soon as it arrived because I decided to buy it cash from Best Buy so I ended my subscription and returned the toothbrush expecting a refund. Fast forward a month later 20 calls to customer service, numerous online chat with Philips, no refund, no resolution – only PROMISES that they escalated the case to the subscription department and someone will reach out or just refund me the 2 charges I already got for a product I NEVER used. I have all the proof that UPS returned my toothbrush but guess what ....You can reach the subscription "team" only by phone. No e-mail to send them proofs. Bunch of clueless barely speaking English workers on the other end. Super frustratingggg.

During the 3 year extended warranty period my toothbrush was replaced 4 times. Each time it was the same problem... The metal face plate was lifting off. Philips claimed they never had this problem. Now my wife's toothbrush will frequently not turn on and when it does the motor makes a strange noise. We are mature adults and clean the toothbrushes after each use. Considering the cost of these units the quality/reliability is not what it should be. I also have an Oral B toothbrush that has worked fine for 10 years.

My mother purchased me a Sonicare DiamondClean toothbrush before Christmas last year. My toothbrush, not even a year later, just stopped working. When I called in to customer service the woman said they had had a lot of toothbrushes be sold with old bases so that’s probably what happened and my toothbrush was out of warranty. She could give me a 20% coupon and that’s it. I checked my warranty on the box and it said two years. My mother, who bought it, went back to Bed Bath and Beyond but because her credit card had been replaced due to unknown charges on her card months prior, Bed Bath and Beyond couldn’t provide proof of purchase. Sonicare says that the toothbrush handle was manufactured in 2015 according to the serial number, but it was not actually purchased until 2018. They are saying that it is not their problem and then I need to buy a new toothbrush if I want one.

I’m really surprised with negative reviews! My toothbrush worked just amazing for more than a year, and once I started getting a problem with the on/off button - the customer service was extremely helpful. I received a new brush with complimentary brush heads. The operator did verify the serial number, so if you have an authentic product - Philips will have you covered.

Toothbrush works fine. Having serious problems with brushes. I feel the bristles are a safety hazard as they detached while brushing, causing me to choke. Called Philips, they did send replacements but unfortunately the problem continued. Notified them twice in January with their promise to investigate. I have not had a response to date. No, I would not recommend this product.

Purchased a Philips Sonicare electric toothbrush about a year ago. Recently Costco had a small display on their replacement brushes. Before I bought them I checked out their website to see how to remove the brush from the handle. "All you do is pull out the brush." Well as much as I twisted and pulled it would not come out. I called their customer "service" and was told they cannot help me since the warranty does cover the brush and all she could recommend was to buy a NEW ONE!!!! Well since that would never happen I asked if I could send it in and if one of their people could pull it out. Guess what she said? "Sorry no can do." If you are not looking for an electric toothbrush that will fail and then get a brush off from the company, then stay away from this company.

The battery life for this toothbrush is short and cannot be repaired. I have bought 2 of these and they last about 16 months before breaking down. The customer service and support is poor and this company will not honor the warranty. It's not at all cost effective and sent me running to an Oral-B. BEWARE, STAY FAR WAY FROM THIS BRAND.

I have bought 5 Philips Sonicare Diamond Clean toothbrushes during last 4 years. The first three I bought for the family members and myself and they all stopped working in 1.5 years. Second time I bought more expensive thinking that company could fix the bugs in the design... but no. Maybe it is nice to have an app downloaded and know how you brush your teeth etc. However, the design or hardware work is still the same. Both brushes (my husband and mine) are stop functioning in less than 2 years. Why company make a very expensive product, advertise this product as the best, but really what it is come down is to waste of your money. Factory warranty expires and brush "expired" as well. Now I am looking for an alternative Sonicare toothbrush ... because I do not want to waste my money on this one anymore.

3rd toothbrush in 5 years stopped working again. I am now looking for another brand of toothbrush. I am on my 3rd toothbrush and my husband is on his 2nd. They replaced one. Less than a year later it quit. I called again and was told they had done all they would. I would not recommend this toothbrush and definitely not their customer service. Whitney **.

My second Sonicare toothbrush stopped working. This is the second one that I have Purchased with in the last four years. At a cost of $200 per toothbrush over a 4 year period, that comes out to $100 per year to use a Sonicare, which doesn’t even include the cost of the brushes! It appears that the toothbrush doesn’t hold a charge. I spoke to a supervisor at Sonicare about the issue, and was offered a 40% discount to purchase a new one. Even with a 40% discount, it still comes out to almost $100 for a new one, which will probably last less than two years. Well I think the Sonicare toothbrush performed well, I’m going to cut my losses and move on to a different brand made out of better quality materials, and with a company that cares about their customers.

I just went online to purchase brush heads using a 25% discount card sent with warrantied replacement toothbrush. Price was $39.95. Entered discount code. Price jumped up 25% then was discounted back down to $39.95. I called to ask for help which was offered. Then I was told they were on sale already and discounts were not available. Price was not allowed to go any lower. I checked Walmart on-line price which was also $39.95. It's bad enough the brush heads are this expensive and barely last 3 months, but to not honor a discount coupon should be illegal.

Purchased the DiamondClean expecting the quality of materials used to manufacture would be better than the much less expensive versions. Panasonic has a 2 year warranty which I’m sure like anything else, they understand the time period in which these units will malfunction not to mention, you HAVE TO KEEP YOUR ORIGINAL RECEIPT in order to obtain any support up to two years. Registration of unit does not count for proof of purchase.

One had it for almost 4 years now, purchased from Bed Bath and Beyond in 2015. My only issue was the base charging broke. I saw replacement base chargers on sale on Amazon for a $35 each. Instead of holding company and they send me a new one free of charge. Customer service does not get better than that. The products are the best and the customer service is unparalleled. I'll be a Sonicare toothbrush customer for the rest of my life.

I have had 5 Sonicare toothbrushes in my life and after my current one just broke last night I genuinely don't think I can continue with the brand. Every single one breaks before 3 years and this one before 1 year. This one when I press power button is beeping and buzzing lightly for 2 minutes before switching off. A couple before just died and had no noise, light or buzz. Just so unreliable. It's a shame as they give the best clean but maybe I'm not trying the right competitors. Think it's time for me to say goodbye to Sonicare!

My husband and I bought twice Sonicare. First set after 2 years stopped working completely. After few months we bought second set. We thought maybe the first set was defective! After one year the bulb on cleaning device was off, so we wouldn't be able to clean brushes anymore. Since it was one year we could not use warranty too. Again after 2 years both brushes battery dead completely. I am not sure why they do false advertising for something that it not worth to work more than 2 years.

Purchased two Philips Sonicare HX6932/10 FlexCare RS930 Rechargeable Electric Toothbrush back in 2011. Within the first year both were quickly replaced by Philips when I had problems with them. Since then they have traveled, literally thousands of miles all around Mexico, by car, bus, plane and boat and are still working awesomely. Had a couple of little problems with excess vibrations but a quick Google search led me to an easy fix, that involves nothing more than opening up the toothbrush and tightening a screw (which after years of constant movement is understandably going to work loose). We have always felt that the replacement heads are a little expensive but prices have come down and we have been able to find good deals on Amazon. In conclusion I would buy them again and would recommend others to do so.

I find it interesting that after googling, "Sonicare toothbrush turning on by itself," I was led to a 5+-year-old Facebook post, as well as numerous complaints littered throughout the Web. My toothbrush kept my husband and I up all night, last night. I finally had to wrap it in a washcloth and seal it in a metal canister. It took 3 hours for it to supposedly drain the battery. I did not hear a peep all day, and it started up again a few minutes ago, all by itself. Clearly, they have a major design flaw that the company will not admit. I know that my product is out of warranty, but I will not be contacting Philips, because all they offer is a coupon, and I don't want it. I just ordered a brand new Oral B 6000. My husband has had his Oral B as long as I have had my Sonicare, and has never had an issue. So, thanks for the memories.

I have had my Sonicare set just over two years and the battery will now no longer charge. I know people who have very old Sonicare and they still hold a charge and work. I was recommended this product by my dentist - I think dentist should change their recommendations because they must be thinking of the Sonicare company of the past which made products that were quite reliable. The company has really changed the beat of its drum. I feel ripped off having spent almost $200 for this product and have very little respect for this company that is mass producing these landfill destined items.

This thing is crap. I bought the first gen Oral B years ago and it still works. Bought this garbage not even 2 years ago and only get about 30 seconds worth of charge on it. Going back to the old Oral B and if it ever dies, I'll get the newer version of that.

I purchased the Philips Sonicare Toothbrush, model number HX9340, on 8/28/2014. The product performed well, giving my teeth a very thorough cleaning, especially at removing plaque. Much better than a typical hand operated toothbrush. However, after about 4.5 years of daily use, the brush suddenly had greatly diminished vibrations. The metal spindle at the tip of the handle, which the brush sits on, which transfers the vibration to the brush, was very loose.

Bought my Sonicare right after the New Year 2018. I sent in my receipt to get a rebate. Never got the rebate and now my toothbrush is on the fritz... It turns on by itself and if I put it on the charger it makes beeping sounds every few seconds! Going through all my receipts from last Jan I couldn't find the original receipt... Now I remember why... I don't have it anymore and didn't get a rebate. I'm basically screwed on both ends! WILL NEVER BUY ANOTHER PHILIPS PRODUCT AGAIN. I will also tell others not to buy a Philips product. BUYER BEWARE.

Hugely disappointed with this product. Had been a Braun user for many years but at the recommendation of dental hygienist, purchased a Philips Sonicare. The power dwindled to the point of no power. The machine has not been dropped, wiped regularly and brush heads replaced. At first I thought it was the individual replacement toothbrush heads and replaced a few times thinking perhaps faulty unit(s). However, having repeated with no change, and costly process, I am now convinced it is the toothbrush unit itself. In speaking to people about this, I appear not to be the only one who is disheartened. At a cost of close to $300, one would think a longer life span could be had! I have returned to using my good old Braun which I have had for over ten years! Shame on Philips Sonicare. The responsible thing would be to pull the product!

Sonicare should just tell you to throw your toothbrush away after they have replaced it once because they offer no help when the replacement stops working in less than a year. They have a good name, but it’s unwarranted if the product doesn’t last.

I wish I could write something good about products I use, but unfortunately it's not happening. I absolutely agree with other negative reviews. I am a dentist trying to test different products so that I have a better idea of what to recommend to my patients. My Philips local rep stopped by my office and recommended Sonicare electric toothbrush last year. I and my wife used it for little over a year, then mine stopped working. Since it was under warranty, they asked me to send it back and I did. Through Encompass, I got a new one shipped probably in a couple of weeks, but the case was missing. When I contacted the customer service, I was asked why I sent the case. I thought I had to send everything back since there was no instruction. When I mentioned that, they sent me a new case.

I have had five Sonicare toothbrushes. They offer excellent cleaning, but invariably fail within 18 months. The price of replacement is now too high, and I'm switching. Very disappointed with Philips whose reputation is better than this product deserves.

I recently had my pink DiamondClean toothbrush die. Since it’s still under warranty, I called Philips. I provided model NBR and serial NBR from bottom. I was told I’d be receiving e-mail from Encompass about a replacement and was told to mail my defective one via FedEx. I did that day. The following day I got an e-mail from Encompass that a WHITE replacement was being sent. I called them immediately since mine was a more expensive pink model. They told me to call Philips. I did so immediately and customer service told me she’d cancel the white and send a pink with 2-day shipping. I then got an e-mail that it was too late to cancel the white and it had been shipped. This was all same day. I called again and was told the pink was on hold.

This is my second Sonicare toothbrush. I didn’t get the diamond. I got the one below that either not to get the best one out of anything but mine in the store. I wanna see which one around problem with the toothbrush. I don’t mind paying $30 for three heads kiss my mouth clean. Maybe you shouldn’t drop yours and tell the truth why doesn’t work.

I bought a set of kid toothbrushes from Costco. Just about 4 months later, one of the toothbrushes started having issue, stopping every 10 seconds. I was trying to contact customer service to have it replaced since it is well within the warranty. They asked me for receipt which I had registered on Philips.com with receipt attached! They said they could not see it through their system and they asked if you I could find my confirmation email for the registration which I could either. So they asked me to sent it to **. On top of it, I re-registered it on the web again to get an confirmation email about the registration! Contacted them again, still asking for prove of purchase! I repeatedly tell them I re-register the product on the website and I have confirmation email this time. They simply ignored what I had said and kept asking for receipt! How ignorant!

We purchased a Philips Sonicare Diamond Toothbrush about 11 months ago, well within the warranty. About a week ago, the toothbrush stopped working. We brought this matter to the customer service on the phone, and only learned by surprised that Philips has recently (early Aug 2018) changed their warranty policy without noticing any of their existing customers. In addition, the agent stated that since they have just changed the policy, they do not need to honor the old policy we received as we bought the product. Is this even legal???

Ordered a warranty replacement brush after 1 year as the one I had stopped working intermittently during the brushing cycle. Replacement process was PAINFUL. Got email confirmation replacement was on the way from their supply chain partner Encompass. NEVER sent, for a month, had to go thru the process again and 'fight' for what was promised the first time. Replacement has now exhibited SAME problems 6 weeks in. So had to call AGAIN to replace. I was hung up on twice because reps can't work the phone system, promised a call back from a 'busy' supervisor, 4 hours later nothing. Finally call for the 4th time in one day (service???) only to be told the new policy is they won't ship the new brush until you send back the old one.

I owned 3 Philips Sonicare DiamondClean toothbrushes - ALL 3 stopped working after the end of the second year; which coincidentally is when the warranty comes to an end... this is a simple toothbrush that uses a vibrating coil to help clean teeth... Philips either can't produce a simple toothbrush that lasts beyond the warranty... It is negligent for Philips to design products that fail on the 2nd anniversary of the warranty (expires). That is the same as conspiring to make customers buy the same product over & over again. That is not called a purchase, that is called a subscription. Notwithstanding the fact that there are YouTube videos online showing how Philips are using substandard rechargeable batteries when they can use superior batteries. At this price point, it was unfair to expect customer to throw away good money after bad, replacing a £140+ toothbrush every two years. Cars are more reliable.

This toothbrush is simply junk. I have had it replaced 5 times and it runs for about 2 weeks normally then it gets intermittent and then stops working. I have had them do MANY odd things like starting when I was in the other room. This is made in China and is truly junk. I have a 10 year old model that my son uses and it still works. They know there is a problem and the fact that they continue to sell it is unscrupulous. They should be ashamed of themselves. I have the Diamond Clean. Don't make the mistake.

So according to a guy on YouTube who shows you how to replace the crappy battery Phillips puts in its toothbrushes, the rechargeable battery they use just stops working after a year. I think I've had my toothbrush less than a year. Anyway, he has a video showing how to replace their awful battery with a lithium ion battery. It requires a soldering iron. Yeah, no thanks. I'll just trash this one (which is sad, because how many of these things are now filling up landfills???) and get a different brand!

I just spent more than 30 minutes on the phone with a supposed supervisor in the South Florida call center (for warranties) - named Jason. I've been trying for a couple of months now to get a replacement for my original handle and am told that it's not available. I've even requested to at least receive a voucher for my original purchase amount so that I could pay the difference and am met with constant refusal. Today's call was the last straw. Jason was rude and unapologetic and told me that there was no one higher than him that I could speak/talk/or communicate with. I will continue to press on to speak with someone else if for no other reason than to elaborate on his unprofessionalism and poor service. This was my first and last Sonicare product (Healthy White). I refuse to give money to or use products manufactured by a company that does not have adequate customer service.

My experience with the customer service rep was pleasant, however it went nowhere. I was informed I may receive a call back in a week. I'm on my second Sonic Care brush. My first one cost approx $200 and lasted for a good amount of time. The second one, was only around $100 and it did not make it six months. Was hoping for a voucher to put towards another purchase, but instead they want to look into it. The brush currently sounds like it's grinding rocks, there's barely any speed to the head and a blackish liquid is discharging.

Airfloss Pro - The product is horrible. I returned it and never received the refund. I also had to pay to send it back. I will never buy anything from Philips again. Worst customer service ever!!!! Don't waste your money!

I was brushing my teeth recently with my Sonicare toothbrush while my 2 yrs old was in the room playing around and fell. I bit down on the toot brush for a brief second to grab him and then released it. The next morning is when I woke up to see my front tooth was chipped and the one next to it had a crack also. The vibration cracked both teeth!! I been trying to reach my dentist all day. I am so upset and devastated.

I have been using/purchasing Sonicare toothbrushes for decades! I am a dental care professional and used to praise their products however I have had 4 Diamonclean brushes stop working in the same symptomatic fashion recently. They start to vibrate at a high velocity, blowing water all over your face then within 2 weeks just stop working. I tried switching heads, resetting the brush & even switched chargers, nothing stops this decline. One of them even leaked a black ooze that I learned was a lubricant from inside.

I owned 3 Sonicares and all FAILED. First brush I purchased in October 2015. A month after, it exploded! See picture. It was not even charging at that time. I called Phillips and asked if they want me to return it so they can investigate but they weren’t interested (probably they already know how frequent this happens). They sent a replacement body. So this is the second brush - stopped charging a year later. Phillips was nice to send a third replacement - that again stopped charging after 3 months. Looking at the reviews, their batteries have a HUGE problem - either it explodes or stops charging. For a $200 toothbrush, that doesn’t seem to be cost-efficient.

My Philips Sonicare Healthy Clean exploded and burned the top of my bathroom vanity. I called the company immediately and was told they would replace the toothbrush, which they did, and make me whole, which they did NOT. They offered to pay for the supplies for a new vanity but I would have to pay for the labor, which was a few hundred dollars. I told them that was a ridiculous policy since it was their brush that exploded and could have caused a fire if I hadn't been home to hear the explosion and pull out the plug.

Called them twice to replace my DiamondClean toothbrush (the 3rd one). Got lectured on how to properly brush my teeth! Seriously?! Your $200 toothbrush breaks every year and you are trying to put the blame on your customers. Philips, you just lost 4 customers all at once!

I have returned both of the toothbrushes I bought within 6 months; I asked if the black oil that was coming out of the metal piece where the brush head fits on was dangerous if it got in your mouth. They never answered me. I still want to know if that fluid is dangerous.

I recently contacted consumer support for a problem with my Sonicare Toothbrush and I must commend Philips for the fantastic service I received. I purchased my toothbrush from Costco and had no idea how to get warranty on a failed handle assembly. I went to the Sonicare website and was amazed at how fast and professional the service was resolving my issue. 3 days after my initial contact I got my replacement brush handle in the mail. Kudos to Philips for the fast professional service, everyone major company should take lessons!!!

I bought the Philips Sonicare Toothbrush and was very disappointed. The brush does not rotate, does not go between teeth. All it does is tap the teeth and make a lot of noise. I had food caught between two teeth and the electric toothbrush did nothing. I then used my regular toothbrush and within 3 seconds the food came out. I wish I had bought the Oral brush instead because I'm told it actually rotates and gets the job done. This was a very expensive mistake and I regret this purchase!

I have so far had 4 toothbrushes from the Sonicare range in the past 7 years the last being a DiamondClean and every single one without exception has stopped working!! - the 1st 2 were swapped by Philips (purchased together). The 3rd I was told I was out of warranty BUT I could receive a voucher off for my next purchase. The 4th broke at the weekend and surprise surprise I am out of warranty again BUT ALL 4 TOOTH BRUSHES HAVE HAD THE SAME ISSUE/FAULT - THEY JUST STOP CHARGING AND WORKING. I have taken great care of my brushes as they are over £100 each but to no avail. I cannot justify another £100 for it to break just outside of the warranty time so am now looking at alternatives makes. Philips were surprised that I have had the same problem 4 times but a quick look on the internet throws up a whole load of customers with the same issues/fault!

I have had the Sonicare for a few months now but at a Costco those of whom have problems with warranty understand something, if you purchase this product with your credit card the credit card doubles your warranty so even though it is just out of warranty get your receipt, get your credit card reference and turn it into the credit card company. You will be reimbursed. Same thing with renting a car. Your credit card may cover accidents, personal liability for damages on a ran a car provided you charge the car with your credit card. Your credit card can be a very lethal weapon if you know how to use it. I have no problem with Costco, no prob with my Sonicare. It just leaves my teeth in a different state than a brush I have to get used to it.

I woke up at 2:00 am to find my bathroom full of smoke and soot. Our Phillips Sonicare Series 2 Essence toothbrush was a puddle of molten plastic and charred batteries on the countertop. Fortunately it was a marble top and didn't catch the house on fire. That was 29 Sept 2017 and Phillips still hasn't settled for the damages.

Worst customer service ever. Toothbrush stopped vibrating. Philips has been sending items but nothing charges, sends new charger and still nothing. When I call back to confirm stuff no record of previous phone calls. Try and get refund from $250 toothbrush and get told I'm out of 90 days. Do not buy from Philips. Go to Oral-B. Better built and better customer service.

When I tried to remove the old head and replace it with a new one, the old one refuses to budge no matter what I do. I cannot get the old one off and it's not that old. This makes the product a very expensive throw-away.

Purchased this electric toothbrush at Walgreens and shortly after developed a problem with the charger and its ability to charge the battery. Notified Philips and they sent a new charger. That corrected the problem for a month or so, but again found the battery wouldn't charge and the charge light continued to flash, indicating it needed more charging or wasn't charging after 48 hours or so. Fortunately, I saw a brown colored discharge on the handle of the toothbrush, only to find the battery leaked all over the internal tube. Phillips needs to improve the quality of this electric toothbrush. It is unreliable and after they sent me my first charger replacement, they really acted indifferent and didn't want to hear from me again.

Had the top of the line Sonicare brush for just over 2 years and it becomes faulty for no reason just outside of the warranty period. Philips don't want anything to do with it as it's outside the warranty period. Terrible products and terrible service couldn't even offer to repair and for me to pay some towards. I don't expect to pay £150 every 2 years for a toothbrush. I will be complaining whenever I can and I will also let all my friends and family know to stay away from this cheap company.

About a year ago, as a Christmas present, my mother bought me a FlexCare toothbrush from Sonicare. I had no problems with my toothbrush and enjoyed it for the whole time I had it. I felt like the brush did a good job actually cleaning my teeth and gums and I thought the vibrations that marked each 30-second interval were very helpful and forced me to adapt better oral health habits. I used the whitening feature occasionally (not twice daily though) and actually noticed a difference in the color of my teeth (though I also switched my toothpaste as well). The ultraviolet cleaning station (for the brush heads) was also a nice luxury.

I've been denied my rebate despite documentation and contacting the company (via chat and the (844) 248-9118 number). If you purchase any their Sonicare electric toothbrushes, don't expect assistance, accurate information from their rep, or (if you call the 844-number) an actual human being on the other end of the line.

I have been using an Oral-B electric toothbrush for many years without a problem. When I was out of town visiting family, I used their Sonicare as I forgot to pack a brush. The brush vibrates extremely fast and furious. After a couple days, the last molar which had a crown came off while I was brushing my teeth. Went to the dentist I used when I was living there and he recemented it. Couple days later the molar next to the one with the crown came off (also with a crown) when I was using the Sonicare. When I came home, I showed my dentist and he said the top of the tooth was in the crown and he had to put in a new pin and try to save the crown/molar. Called Costco and relayed the above.

My wife and I were among the first users of the Sonicare toothbrush. We finally had to replace our brush handle after many years and hundreds of replacement brushes. After less than a year our new handle would not shut off. I contacted Philips. They promptly sent a replacement handle. I returned the original handle. In less than two months the replacement handle stopped working (would not turn on). I called customer service who told me that their "policy" required me to send them the original receipt for my handle before they would replace the faulty replacement they sent to me! I'm surprised they didn't want me to also send the box the original came in! The specific model that stopped working was an HX 5610. They appear to be cheaply made compared with the original brush. It's going into the garbage today and I'm switching to Braun. Fortunately I don't have too many Sonicare brushes left.

I got two boxes of new e9500 sonic toothbrushes. I used one for a more than two years with some problems but I was able to use it until it stopped working. 2nd one I opened it and after 24 hours of charging green light shows as the brush is fully charged. But it will not work at all. I called 1 800 682 7664 and they told me since the toothbrushes were purchased more than two years ago, the warranty does not apply. They should include manufacturing date and expiration date on the box and on the solid packaging container.

So lightweight... Brush set keeps falling off the base. Barely touch it and it turns over. I will NEVER PURCHASE SONICARE AGAIN! Lost the quality, sound of vibrating handle is beyond annoying and distracting. Early in morning my head is filled with plastic loud vibration rattle. Company needs to regroup find a better set of designs and quality parts to assemble the brush sets. HORRIBLE, CHEAP AND BEYOND DISAPPOINTING FOR HIGH COST!!! BUYER BEWARE!!!

I have now had two of the Philips Sonicare electric toothbrushes and both have failed with in my opinion with very little use. The first one HX67110609C was used probably for about 4-6 months (estimated use if I had used it every day, but actually used infrequently). The second one HX6710 110316 was used only about a 2-3 months. Estimated the same way as above. In both cases, the same part of the toothbrush failed due in my opinion to very cheap pot metal used in the construction of the top metal piece that attaches to the rest of the brush with a small screw. Philips should be ashamed in making and selling such cheaply made devices. I will try to find the receipt but it should be at least a year old.

I bought this item having no idea when it came time to replace the brushes- which they recommend doing every three months, that the replacement pieces of plastic are $29.00 for a pack of three!!! Really? WTF. I think that takes first prize in the biggest consumer rip-off of all time. I used to think razor blades were overpriced, but this is just plain unfettered gouging.

I just got off a "chat" with customer service with Sonicare. It was truly unbelievable what a circuitous route their person took me through. First I wanted to buy the brush. Second I wanted to buy extra brush heads. After at least 15 minutes, he just gave me "links" to things and never really helped me. It was almost like he did NOT want me to buy anything. There was NO email to complain to. If I would have THIS MUCH trouble buying the brush, I can only imagine what would happen if the product broke or I needed assistance. I finally just got off the "chat" as he was obviously skilled at giving me a complete and thorough run-around with no real answers. AND, I never really found out why they would only sell me the toothbrush with ONE brush!!!

I am one of those customers who had a Sonicare replaced when mine stopped working. Well within a year and a half all of a sudden mine goes on by itself. I called Phillips and basically they said, "Tough luck we do not warranty replacement products." I will never purchase another Phillips product.

I purchased a Sonicare DiamondClean Toothbrush handle. I purchased the handle at a reputable online retailer - the biggest in the nation ;) and checked the warranty on the retail website and the site referenced the Philips website which I reviewed and states that all toothbrushes come with a 2 year warranty. The toothbrush handle turned on (on its own) in the middle of the night and it wouldn't shut off no matter how many times I pressed the button. This happened within the first two years and Philips refuses to replace the toothbrush handle and stated in an email their warranty only covers the full box set. This is ridiculous as I only needed the handle as the original accessories I had were still operational.

Three brush heads from a package of six were defective. The end piece on the replacement heads that snap onto the brush handle came out. I offered to send the defective replacement heads to Sonicare so they could see for themselves what the failure was and perhaps track those heads back to a particular manufacturer. They were not interested in seeing the heads and because I do not have the receipt for when the heads were purchased, could offer me no resolution. A fifty-percent failure of a product is unacceptable and yet they offer no recourse.

WOW, what a rip-off this company is! Got their toothbrush and I do like it. BUT a rebate was offered and I do expect 4-6 weeks in processing. However today is 5/21 and my rebate was approved on 3/29! I tried emailing via the rebate tracking number. It said unavailable. SO went to their site to ask for help in tracking my lousy rebate. The rep gave me a phone number to call. I told them I'm hearing impaired and thanks for no help. The REP ended the chat! BUYER beware! This company had zero support! The number I entered is for my rebate tracking. My dentist ordered this and automatically entered it on my bill! SO have no order tracking number.

After less than two months of use, my brush head became so loose, I could no longer use the toothbrush. I called Philips and found they only guarantee the brush heads for 30 days. This tells me that they are aware they are selling an inferior product. I have found lots of complaints about this in various places on the Internet. Interestingly enough, there is no way you can post a complaint on their website. I know a lot of people read the Consumer Affairs reviews. This is my attempt to prevent someone else from having the experience I had.

December 2014, I bought a Sonicare Air Flosser for my husband for Christmas. July 2015, it began malfunctioning and then altogether quit working. I used the chat feature for Sonicare to inform them of it. I had registered the unit just after Christmas, so it was under warranty. I was emailed shipping instructions and a new (I think it was a refurbished one) one was sent to me. I repackaged the bad unit in the box the other one came in. All good so far.

On July 2015 I purchased a set of two Philips Sonicare electric toothbrushes. On January 2016 they started turning themselves on on their own, at several different hours of the day. At first it seemed strange so I went up online to see if others have had the same problem. It turns out, many, many people have had the same problem with these Sonicare brushes.

I purchased my first Sonicare in October of 2015 and it lasted 2 months before it wouldn't work any longer. I contacted Philips and sent them the information they requested and they asked me to try a few options at home to see if it works. When I contacted them after testing their procedures I told the person on the phone that it didn't work, so they sent me a replacement and I returned the one that didn't work.

So very disappointing & upset that this toothbrush broke. The toothbrush head moves 360 degrees - rather than securely fit to the handle & feels like it's going to fall off into my mouth if I try to brush my teeth with this brush. I called their customer service today and explained that I had bought 2 brushes for my husband & myself (I still have the receipt) less than 3 years ago. My husband's brush still works fine, but mine clearly had a flaw & is inoperable. Additionally, I just bought a 6-pack refill for the toothbrushes - of which, I can't use now! So had I filled out the registration, they would have replaced my toothbrush up to 2.5 years.

I purchased this about 2 1/2 years ago and it was expensive -- $200. This past week there has been trouble with the on/off button on the handle. I called customer service and they said "It is out of warranty. We can give you a 15% off coupon (this is really low) or you can purchase a new handle on Amazon for $98." However, the model on Amazon is not the very same nor of the same quality and most reviews said that the handle stopped working in a couple of weeks to a couple of months. Also, I believe this handle does not have the same warranty as the original. For this reason, I won't be purchasing a Sonicare; I will instead purchase an Oral B.

We purchased 2 Sonicare toothbrushes from Costco and have been happy with the performance. After a little less than 2 years, they literally both died in the same week. Called Sonicare, they said they would be happy to replace them if I can show proof of purchase of less than 2 years. Thank goodness, you can go to Costco and search past purchases. I was able to get a copy of the receipt and I emailed it to Philips. That was close to a month ago (1/12/2016), they have yet to mail out replacements.

When I took it apart to clean the inside was filled with black mold. The inside of the head was also filled with black mold. I looked at charging base and it too had signs of mold. I called and spoke with a representative at Sonicare. They were not helpful or interested in the problem.

My HX9340 DiamondClean Toothbrush cost over $219+ shipping, not to mention the head replacements are crap. It is 2 years old, they will not even repair it. They are offering a 15% discount for me to spend over $219 again, with no option to repair. I would not purchase another item from them.

I bought my Sonicare toothbrush around 2012, and was very happy with its performance, so was my dentist. After about two years I started having sores around my tongue, and inner side of the cheeks. I thought they were cold sores. Also I noticed that I started to bite my tongue and cheek during chewing. In 2015 I also started getting pains in the palm of my right hand similar to those ascribed to carpal tunnel syndrome. My initial conclusion was that these are due to old age (present age 68) and there is nothing that I can do about them. But the hand problems got worse few months ago (late 2015).

I first bought an HX6950 after my last one got too funky/old (it lasted about 8 years). It lasted for 1.5 years and then stopped. I went on Sonicare's chat page and they kindly offered to replace it since it was still under warranty. Exactly 2 years and 1 month later, the second one died. I thought with a 2 year warranty, they might let the one month slip, but discovered on the chat page that the warranty does not apply to their replacement anyway! So they could send you something defective and it's your problem! These are $100 for just a handle replacement on Amazon! I'm not hard on a toothbrush (obviously, you can see the first one lasted a long time) so I suspect this overpriced unit is poorly constructed or defective. Not much recourse, though, is there? I'm going to the dentist on Monday and will look into other options.

I tried to e-mail the company with my complaints to no avail. They only have a "chat" feature. I have been a Sonicare user since before Phillips bought the company. I wrote a review of their product recently and it was rejected (As a note, I followed the guidelines). The company recently switched their replacement heads to the "Diamond Clean". It is the only head available for sale at my dental office. The office has tried and cannot get the older head to sell. I was a dental hygienist for 26 years and highly recommended their product up until recently.

About 6-7 months ago I noticed a slimy fungus growing inside the recessed part of the handle where the head fits in with the brush. I cleaned it with peroxide and let it dry before using it again. Well, it happened again. I repeated this process 3-4 times before giving up and going to a traditional toothbrush. I also noticed a swelling in my face at the site of a recent dental implant. I've been to 3 dental specialists and an ENT, plastic surgeon and dermatologist. None of them could explain the idiopathic edema at this focal site. I began to wonder if the black fungus from the Sonicare was responsible for this swelling.

It is totally unfair to put a consumer through multiple emails, phone calls, mailings, scans, etc. in order to get a refund for a returned product. I returned a toothbrush, paid for shipping, filled out and mailed Philip's forms, sent the original receipt and all of the information they required. A phone call to them showed that they received everything and now all I had to do was wait for my refund. Nine weeks later - no refund. I called. The phone call confirmed, "Yes, we received everything. I can't understand the hold-up. Let me see what's going on and we'll email you the result." The result was an email saying that I had to send the receipt again AND the tracking number in order to REPROCESS my refund!

I've decided (they are all made in CHINA by the way) I HATE THE PHILIPS (SONICARE TOOTHBRUSHES) COMPANY. Online: The way Sonicare sets you up to buy from a bazillion choices including what heads go with what brush with what series with what item number, then look at the prices to determine what is best for you! ** Ugh! NEED A NEW 224.95 dollar toothbrush? or a 159.95 dollar toothbrush that lasts 2 years? Philips will actually sell one to you and not feel a bit bad. It costs them HOW MUCH to make these in China? People need these toothbrushes. True. But, evidently SONICARE PHILIPS thinks their product is made of gold. Rrrrrrr! Sincerely, a very nice lady that has had it with Philips prices. ~drop the mic~

I have had a Sonicare toothbrush for many years and it has suddenly stopped working due to the timer. I've made sure that it is fully charged, but still will not run more than just a few seconds and stop, and I have to keep pressing the button to keep it running. Does the rechargeable battery need to be replaced? I love this toothbrush, so please let me know what needs to be done to fix it.

After reading other posts here I was prepared for the worst. However, I must say Philips was AWESOME. The matter was handled in less than 5 minutes using a pop-up customer service chat window. The agent was quick, efficient and advised I will be receiving a replacement within 7-10 days. Guess they got the message from all the terrible feedback!

Rebates that are a scam and never pay consumer. You buy and send in what is required with the upc from the product and fill out the required form. And some other 3rd party doesn't have a clue and tells you that you did not send in what is required. I have sent this in before and had the same result. I won't buy sonic products and word of mouth is a good thing.

I paid $105.00 for the Sonicare Toothbrush. I admit it did a fine job of cleaning mine and my wife's teeth. But for a company to intentionally build a appliance to become useless after nothing but having dead batteries is really lame. The working part of the brush was working just fine and required nothing but new replacement NICad Rechargeable Batteries. In order to get the batteries out of the handle you have to literally destroy the handle. They are epoxy glued in and cannot be replaced. (This brush is not the type that has the screw in bottom. It is the type where the housing is epoxy glued together and very difficult to open up). Don't buy the the type without the screw in bottom. The type that is made this way. The type that you can unscrew looks to be easy to replace with only a soldering iron.

I bought a series 2 sonicare toothbrush in march of 2015. The head falls off after one week of use. I sent the whole box back like I was instructed. They sent me my old handle back without my original box or charger or brush head. Then a week later they sent me 2 new heads and my charger... minus the original box. The brush still falls off and after 4 phone calls one being to the corporate office I'm still getting no place. I explained this is a safety concern and their reply was the same. "We will call you back in 24-48 hours".... It's May 13th and I still have no response. This is very sad as the first sonicare series 1 lasted me 8 years!

Head keeps falling off when I brush. This second Philips toothbrush I have had and first time this has happened.

Handle began leaking battery material making a sticky mess in the charger. Takes two hands to get it out now. Called customer service several times. No satisfaction. Got emails from them blaming everything but Obama: shouldn't keep toothbrush in the bathroom (what??). Where would YOU keep a toothbrush?? Shouldn't leave it in the charger (what??). How do you expect to keep it charged (Duh). Did you wash it with bleach? hydrogen peroxide, Listerine, and yada, yada, yada.

After purchasing the most expensive model (the Diamond) the process to simply get $20 back since last November 15 has been horrible. They use a 3rd party processing firm (learned this after talking to many customer service reps) to provide to process rebates (but don't actually process them). After numerous calls, re-mailing and faxing to a number that never works - I give up. It's been impossible and horrible experience. WILL NEVER BUY ANOTHER PRODUCT OF THEIRS.

I purchased this Sonicare HX6210 and it was very loud and it lost had minimal power. I contacted Sonicare and they sent a new replacement. I just received it today and it is 4 times as loud and does not have any cleaning power. I've contacted Sonicare again and they offered to send out yet another replacement. Now I decided I'd like to get my money back via their 90 day offer. However now I'm told that I have to pay for return shipping etc for that. DO NOT BUY THIS MODEL. Very disappointed as I offered to purchase a different upgraded model and they could apply the difference of this model towards the other one and they said no.

In 3/14 I sent for a $30 rebate on a rechargeable toothbrush only not to receive it. Now I sent for two more rebates and am told there is no record of my submission. DO NOT TRUST THEIR REBATE OFFERS. IT IS A SCAM.

I have just purchased my 3rd Phillips Sonicare Toothbrush system. Because I have many toothbrush heads for their "Entry" brush system I was not interested in looking at a different system. My previous systems let me know when the 30 seconds was up to change to another section of my mouth. This one does not have that feature. I have written to their chat line and talked to their customer service department. In chat they told me I would have to talk to customer service. In customer service I was told "sorry the screw in brush system doesn't have that feature." No suggestions and no help. Won't be purchasing this again.

FLEXCARE PLUS SONICARE TOOTHBRUSH MODEL HX6950 - This is the second replacement for the handle. Both times the brush heads fell off while brushing my teeth. Since, it was just purchased less than a year ago it was under warranty. The first brush handle was replaced without a problem. But, a month later the same issue occurred. I called sonicare. The customer service rep argued with me about the problem and then disconnected the call! It appears that Sonicare makes inferior products, which they are not willing to stand behind. I paid lots of money for a toothbrush and got junk in return. It's the last time Phillips Sonicare will rip me off. I'm going to try other brands. Not so much as a penny will Sonicare get from me, Ever! I will never, never recommend a Phillips product to anyone. Inferior product and inferior customer service!!!

I purchased a new diamond care Sonicare through my dentist for about 200$, which is a lot for a toothbrush as it is. I have used Sonicares since they first came about and have been a loyal customer always buying the newest ones. I actually just ordered the new black one for 220$. Wish I could return it now. I received two brush heads in my pack. The first was fine, the second head (larger one) was obviously defective. It had a very loud vibration that was uncomfortable to the mouth. I called Sonicare and the representative explained that it was defective, but they were not going to do anything but give me a 15% off coupon! I told them I would send the head back at my cost so they could see it was unused and clearly defected. He explained they could do nothing for me, sorry. How can you sell a defective product and not stand behind it!? These toothbrush heads are very costly. I have a new view on Sonicare and will be looking at other brands.

I also have same product and it start develop molds and getting worse day by day. Philips told me its my fault. I should clean it properly and should not keep it in bath room with humid air. They were not very much helpful. They should have designed a product keeping humid in mind, as you can't take humid away from bath. Toothbrush is a product of bath. Poor design and poor after sale support.

This Sonicare toothbrush is another horrible piece of Chinese crap. The rubber washer into plastic vibrating end lets in germs from cleaning and there is no sealing washer for the screw on head, allowing more germs in. After a while, maybe as short as a month, there is a horrible buildup of germs inside the hole in the handle for screw on tip. The Philips Company is sickening and they put out 4.5 million of lowlife dollars to keep Congress from doing anything about this. I think I got sick from this until I unscrewed the head and found a horrible smell and stuff growing inside. This is a piece of trash!

The handle of my toothbrush (Sonicare Toothbrush) started developing mold and mildew spots about a year after purchase. It is in one of the seams, which is obviously defective and did not seal well or something, when made. Other family members' brushes are fine, purchased at the same time. I purchased it from my dental office and they said I should call their representative, Mackie **, after receiving no help from customer service. If you’re out of warranty, they do not want to help or talk to you.

I purchased a Sonic care toothbrush in August 2009. I used it until January 2010. The item was thirty dollars. The problem I had was when I installed new batteries in January, the product off/on switch failed to work. I had just recently spent an additional 28 dollars on new replacement heads, they make you buy 2. I think they make the thing so that it will malfunction when batteries are added and then "hopefully" the schmuck consumer will go and "throw" thirty bucks at another one!

I purchased an Elite model 9500 and had to have it replaced under warranty because the on/off button fell out. The replacement I was sent was the R710. This has only one brush head and no cord storage. The 9500 had two brush heads and cord storage in the base. Their R732 model has two brush heads and cord storage. I explained this to the customer service rep I spoke with on the phone and also explained that on amazon.com, the 9500 and R732 are the same price and the R710 is $20 cheaper, indicating it is not an equivalent replacement for the 9500. I was rudely told that the R710 is better than the 9500 and that I could not get an R732 as a warranty replacement. I will never buy another Sonicare product again, and I will be careful to avoid buying anything made by Philips since they obviously make defective products which they refuse to stand behind.

The head assembly on the brush cracks after approximately a week. Each new head I buy lasts about 2 weeks before it too cracks. Unit came with two handles and they both cracked across the on/off button as well.