Cord Blood Registry Reviews
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About Cord Blood Registry
Cord Blood Registry is a Food and Drug Administration-registered cord blood bank. It stores stem cells from umbilical cord blood or a combination of cord blood and tissue. The stem cell in cord blood can be used to treat life-threatening and serious conditions. Cord blood is collected at delivery and sent to Tucson, Arizona, for processing and storage. Multiple storage and payment options are available.
Visit www.cordblood.com- FDA-registered
- Hospital pickup 24/7
- 80,000-square-foot lab
- Can be pricey
- Annual storage fee
Cord Blood Registry Reviews
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Reviewed Nov. 13, 2025
Cord Blood Registry touted that their storage facility is located in an area that is less prone to natural disasters. I also liked the availability if you would need the specimen, not just for the children, but for the parents as well. The other options are communal - you give your specimen, but you're not guaranteed to get your own specimen back. With CBR, it's yours.
CBR also gives an option of paying in full where you won't make payments yearly. You just have to have quite a bit of cash on hand to be able to do that option. You also have the buyout option still to this day where if you came across a substantial amount of money, you could buy it out. But we do the yearly plan and we get a discount for multiple children. Communicating with CBR has also been easy. You can contact them quickly. They have promotions like if you refer people, you can get either a percentage off your yearly payment or you can get a year's banking for free. Anytime we've ever had a question regarding those types of things, they've been very responsive.
Reviewed Nov. 13, 2025
My brother recommended using Cord Blood Registry, that using them would be an advantage for the kids' health. If you have the cord blood and if anything happens in the future, like needing a bone marrow match for the family and for the baby, it can help. You will find the exact match.
Initially, my experience with Cord Blood Registry was great, but my issue was them not telling me the fees would hike every year, sometimes $25. That was going on for 2 or 3 years. It sneakily happened that I had to call back and tell them there was no notification sent to me prior saying they would have an increase of payment. Other than that, everything was great and smooth. The intention was good. It's been 12 or 13 years since I signed up and communicating with them has been easy. Every time I called, they were gracious enough to refund me back my money.
Reviewed Nov. 13, 2025
We work in cancer in the medical field and I heard about Cord Blood Registry through the hospital where our kids were born. The process with the carrier went well, but early on, everything was written and sent to us. In this last experience that we had, there was nothing that was sent to us. My husband got an email and that was concerning.
Reviewed Nov. 12, 2025
My brother-in-law and sister-in-law chose CBR for their son's stem cell banking, and almost 10 years ago, I signed up with them as well. My son is highly autistic and I don't know if it's eventually gonna come in handy later on down the road, but I'm glad I did it. I have recommended CBR to a couple of friends.
Reviewed Nov. 12, 2025
We encountered couples that talked about banking their baby's cord blood and they mentioned it and we did our own research. I looked companies up online, and when I called Cord Blood Registry, the rep sounded more appealing about what they were doing and the objective. We went with them and she initiated the setup. We got the kit and the instructions were clear. We knew to bring it upon delivery. Cord Blood Registry also knew who my OB-GYN was, which made it easy to mention it to the OB-GYN doctor and they knew exactly how to process everything. Once everything was done, the guys gave the company a call and within an hour, they picked up the kit. I was satisfied.
Reviewed Nov. 12, 2025
I heard about Cord Blood Registry's service through my OB and I decided a few years before to store my new baby's stem cells. I signed up for the service, and my interactions with CBR were good.
Reviewed Nov. 1, 2025
My OB recommended signing up for CBR, and it was easy. I had a C-section, so the process was planned. My doctor shipped it off and got the results pretty quickly. The cost was a little bit of a penny to pinch in the beginning, but it's been manageable for all these years. I've recommended the service to my daughter-in-law who just had a baby.
Reviewed Nov. 1, 2025
We, my husband and I, are in the medical field and a long time ago, we banked our baby's cord blood as insurance for something later on in life that they may need them for. It's expensive, but that's the nature of the technology and the storage. All in all, we had an easy experience with Cord Blood Registry. They're friendly people and instead of a recording, the company has people answering the calls. We also receive emails from them.
Reviewed Oct. 22, 2025
CBR Cord Blood refuses to let us close our account unless we sign a “closure agreement” filled with unfair, one-sided terms. These include fabricated balances, demands to relinquish our rights over the stored samples, and clauses that replace the original disposition instructions from the sign-up contract; all while protecting CBR from any responsibility. If you attempt to modify any part of the agreement, they refuse to cancel the account. We’ve sent multiple formal cancellation requests, but instead of honoring them, CBR continues adding charges and escalating threats about sending the account to collections.
Reviewed Oct. 15, 2025
The doctor talked about Cord Blood Registry, but me and my husband also researched. I also had friends who have done it. Once we did the research, we wanted to move forward. The kit was mailed to my home and we took it to the hospital. My husband met with the person who picked up the kit and it was picked up in a timely manner. The amount for payment plan makes sense because of the upfront cost for the initial collection and the annual storage fee. I would go back to CBR if I needed to do it again in the future. I've actually recommended people to CBR.
Reviewed Oct. 15, 2025
The only issue I’ve had is when I go to make the payments online every year, they don’t show the updated balance after I pay. I get confused on whether or not it’s been paid. I don’t want to risk it going delinquent.
Reviewed Oct. 15, 2025
My interactions with my Cord Blood representative have been fine, and I don’t have any complaints. I get mail once in a while with information about benefits, but I only have one daughter and she’s already 10, so I don’t use them that much.
Reviewed Oct. 15, 2025
Stem cells is something where the medical future is going. So, if people have the money, it would be a wise investment for their child's future. I got mine from Cord Blood Registry 18 years ago. They had the best plan going at that time. The people there are very easy to talk to and deal with. I haven’t had any issues with them. From my experience, they gave me the kit, and the hospital pretty much took care of everything.
Reviewed Oct. 11, 2025
Cord Blood has been fine. Everything is good. We did this one time, 21 years ago. My wife just thought it'd be a good idea, in case anything happened. Unfortunately, my daughter was killed in a car accident, the one that we had the cord blood for. So, she's no longer with us.
Reviewed Oct. 10, 2025
I have been with Cord Blood for three months. I decided when I was gonna have my baby to do the cord blood and tissue saving. I know I have bad luck and health issues and I heard from people saying Cord Blood is doing studies on cord blood and tissues. I went to Axia and saw a pamphlet on them. So I just did it that way.
When you set up an account with them, they ship a kit to you. You then bring it to the hospital and tell your doctors and the doctors get the blood and tissue sample. Within 24 hours, you call them and they pick it up. It takes about two weeks for them to do their studies and they'll let you know if it's a good sample. The procedure is simple. It's better to have a safe option just in case and not need it than wishing you did it.
The price is good. I just wish they had payment options. They have a website when you have an account that shows your balance. I feel like they should have the option of doing payments on there. I could make my payments. It's just I felt 12,000 is a lot for one straightforward pay.
Reviewed Oct. 1, 2025
We did the process with Cord Blood Registry 17 years ago. It was a simple process. I've never even met the people. It's expensive. But I put a value on mental health. We purchased it with the hope and prayer that you never need it. I'd rather have it and never use it and pay all that money than not have done it and then cry about it later. My daughter is an only child so it was a genetic match. We referred several people there, and one person took us up on that recommendation. But a lot of our friends didn't do it because it's expensive.
Reviewed Oct. 1, 2025
I used Cord Blood Registry 15 years ago, and I chose them because I felt more comfortable with them. My experience signing up for the service was fantastic, and my interaction with the rep exceeded my expectations. The payments are set on autopay, and I thought at that time that it was worth the price. I had a wonderful time with them, and everything was effortless.
Reviewed Oct. 1, 2025
My son’s father side of the family had a bone marrow issue so we decided to use CBR just to be safe in the future. Their customer service is good. But if I knew that their prices was gonna be increasing, I would have gone to a different company. I did get a free year ‘cause I referred somebody. But I don’t wanna refer if they’re gonna keep increasing the price.
Reviewed Aug. 30, 2025
I have been with Cord Blood Registry for over 29 years. My family has a line of disabilities, and I wondered if saving stem cells could help someday. At the time, they were the only company I knew of that offered this service. The hospital where my cord blood was collected had never done the process before, but they were willing to do it. The nurses had to be educated on the collection kit, but the process went smoothly. Overall, the experience has been good, but I would like more updates about what cord blood can do today, including breakthroughs and how the process would work if it ever needed to be used.
Reviewed Aug. 29, 2025
Cord Blood Registry has been a good experience. My husband handled it and I've never had any issues. They did address some questions that I had when I was updating our credit card information and they handled it well.
It's a good backup plan. If anyone was to get sick, you have the stem cells from the cord blood. It's definitely something that I always recommend to my family members when they have babies.
Reviewed Aug. 29, 2025
My spouse heard about them from a recommendation of somebody else and the reviews were good. They take care of everything on their end from the moment the baby is born. They made it simple. They give you all the instructions. They did everything well and right. From there, it's just protocol of making annual payments.
Reviewed Aug. 28, 2025
Save your money. Don’t sign an agreement with CBR. If you look at the 5-star reviews, they are from people who just stored their child’s stems cells. Sure the company is great to work with then; they want your business. 17-18yrs later, CBR comes calling for an annual storage fee. I emailed them in Oct 2024 that I did not wish to continue and to please close the account. No reply. Then in Aug 2025 I get a bill $150 due Nov 2024 and $160 due Nov 2025 (total $310). I emailed back with a copy of my Oct 2024 cancellation email. I was told I still had to pay the $150 charge but they would waive the Nov 2025 $160 charge. I paid the $150 to make them go away. But NO, got a call today that I have to fill in some paperwork with my (now) adult child AND settle my bill, otherwise it will go to Finance. I see Bill Collections in my future. Look at the BBB site. There are numerous people trying to get out of this CBR racket.
Also, think about it. IF they successfully keep your child’s stem cells for 30+ yrs, what are the odds you could actually afford to use them in the US? How much would CBR charge you for access? How much would your insurance charge (probably wouldn’t cover anyway), your doctors, hospitals, labs charge you? Hundreds of thousands of $$$. Unless you are a multi-millionaire with $ to burn, I don’t recommend signing up with CBR.
Reviewed Aug. 26, 2025
It was my doctor’s advice to bank my baby’s cord blood due to my family medical history, and I really didn’t have a choice but to do it. He recommended three companies and I did research on all of them, and I chose Cord Blood Registry. I brought the kit with me to the hospital on my due date, and the CBR guys took the cord blood at the hospital.
Reviewed Aug. 21, 2025
Cord Blood Registry was recommended by a doctor. I got them just as an opportunity to use stem cells to fix the issue if anything goes wrong. I had the initial interaction with them 14 years ago and they provided the information and benefits and met my expectations.
Reviewed Aug. 21, 2025
Cord blood banking was very new and under testing, and I really couldn't turn it down. It was the extra insurance policy. My sister and I were both pregnant at the same time, and we both looked into it and decided we would do it 30 years ago. Once my sister and I delivered and we got the specimen collected, then we had to get to the airport with it, buy a plane ticket and fly it out. It was not an easy chore. When I sent it in, it was just a couple hundred dollars and then I had to do the plane ticket. My daughter looked into it and it's now priced to where you can't afford to do it anymore. Those prices keep going up. I'm glad I had done it. I hope to God it never gets used.
Reviewed Aug. 21, 2025
Cord Blood was easy. I reached out by phone and their customer service was great. Everything worked out perfectly fine. There was no difficulties during the process. I had no complaints on the pricing. I would tell anyone to do Cord Blood.
Reviewed Aug. 21, 2025
We were looking at Cord Blood Registry when we were pregnant and we just reached out. I didn't do anything. It was all the doctors. They educated us on the benefits of stem cell research.
Reviewed Aug. 21, 2025
I'm a labor and delivery nurse. Your representatives were on my floor regularly. And then because I'm in that type of field, they gave an incentive certificate to do cord blood and tissue, free banking for a year, no collections. Essentially just made it worthwhile on top of the potential research that is available for it.
My experience with the kit was very good and very easy. Actually, not anymore because I'm at a different facility now where we don't do that. I moved to a different state, and it's a religious hospital. Now I don't have experience the same way. Before, I was a labor and delivery nurse. I actually collected the kits. I packaged them. Very easy and very user-friendly..
I actually recommend it to friends, especially if I know that there's potential genetic inherent issues.
We get patients and their husbands that are so adamant about, “No. I need to set this up. And I need to call them immediately because they've told me that they need it immediately.” And so then I feel like they lose some of that initial golden-hour experience ‘cause they're so focused on packaging up this cord blood. This is something I know firsthand. You then call. And then the companies are like, “Oh, yeah. We'll get a courier to you within 12 hours.”
So, there's this push for the family to call immediately, do this immediately. And I feel like it takes away from their experience in that fresh new baby moment. And then essentially, they do what they're told. They call immediately. And they're told, “Okay. We'll get there in 12 to 24 hours.” The verbiage could be changed just a little bit so that family could focus on what's important in that initial hour.
From a medical standpoint, we know it's important. We're doing the packaging. We're making sure nothing is falling through the cracks. But it's nice if you don't have anxious dads and moms. And I get it. It's a lot of money and research. I absolutely get why it's a nerve-racking moment, but it's going to be okay. Just focus on the baby.
Banking cord blood gives peace of mind, potentially empowering for future unknowns if something bad were to happen.
Reviewed Aug. 21, 2025
I banked my baby’s cord blood with Cord Blood Registry just in case for all my kids. I wanted to do that just to be on the safe side, because you never know. That one actually was given to us by the hospital because we had forgotten the other one that we had.
They were knowledgeable and my experience was good. It's a good, trustworthy company.
Reviewed Aug. 20, 2025
Do NOT use this company. They harass you for money and never actually help your family in need. I canceled this service 2 years ago for both of my children, but they claimed they never received the forms and continued charging me. Now they are harassing me for an 800 dollar bill and trying to send me to collections, even after I sent the original documents back to them signed with the date I received it. I don’t have the original email from two years ago and now they are constantly threatening and harassing me.
Do yourself a favor and do not go near this company. They never check on you until it’s time for payment and they found you just to get their dollar. They don’t do research, but look to con families into a service that you never see and just constantly charge you. Let alone customer service takes more than 20 mins just to get on the phone with you. Trust me all expecting families, STAY AWAY from this company. I am also putting a complaint in with the Better business bureau.
Reviewed Aug. 6, 2025
Scam. Offers gift cards for attending presentations, but never actually provides the $25 gift card. I reached out, but my message was ignored. Makes me think that this company is not reliable and not legitimate.
Reviewed July 9, 2025
There may be benefits to having this company, thankfully i haven't had to find out. But when you/if you decide to stop using this service, WATCH OUT! I cancelled a couple of years ago via phone. I didn't document it, sadly. So I'm trying to cancel now and it's nearly impossible. In today's day and age you should be able on the website you can't. When I called to cancel again after emailing a couple of days ago with no response, it's a run around. I can't cancel, the other account holder has too. It's a racket.
Reviewed July 4, 2025
I saw a published article in a magazine about new advances science had made in terms of genetics and things they could do for babies of the next generation. Science had progressed far enough that if there was ever a situation like paralysis or leukemia, the cord blood would be like an insurance policy in the sense. If they are able to use the baby's stem cells, it has a 95% cure rate not only for the baby but also it was interesting to me that it has a 50% cure rate for the parents as well.
The article also mentioned Cord Blood Registry and when I reached out to them, their initial explanation was really good. When my daughter was born, it was easy as a phone call. They were at the hospital extremely quickly. My daughter was born at 4:00 AM and I received an email probably 6 or 7 o'clock that night that the sample was received, what the sample size was, and that it was already in storage. They're responsive. I like their dashboard that you can access online. You can take a good look at the sample there. If you ever need to call in and ask any questions, they're readily available. I also like their referral program. If you know anyone who's expecting, they're really good at offering a year free storage if you bring in new customers.
The only negative that I ran into with them was when I went through a divorce. I have full physical custody of my daughter, but it's been difficult to get the account out of her mom's name and over to mine. They've made it ridiculously challenging. It's easy to get someone but when you ask more specific questions, they'll escalate to a manager. Then you have to usually get paperwork notarized. Then I would have to send it to my ex and my ex would have to sign and notarize it as well. Then it would have to go back to Cord Blood Registry. She is in Georgia and I am in North Dakota. It's not convenient. One has to maintain interest. Then there has to be an acknowledgment with a notary signature. It's a hassle.
Reviewed July 1, 2025
17 years ago, I learned about Cord Blood Registry through the hospital. They wrote a pamphlet about it and they told us what might be happening in the future with it. There was also a free year so we decided to do it. 17 years later, cord stuff is a big deal. The only thing is I've been alone in this journey. Nobody from CBR cares. There was a woman who talked to me originally. She was very lovely and very gracious. However, I was left feeling like I had no idea where or how or what. I got a call about a year ago saying that I owed them money. I told them I haven't gotten any bills. I don't even know how to get on their site. So, somebody tried to walk me through it. Then the site crashed and she said they'd send me some bills. They never sent me bills, but I got a couple emails saying I was overdue on my payments. I've emailed back and never got a response. I went to try to pay it, and it was impossible to get on the website.
There's a huge communication gap. I've given them credit card numbers multiple times. They should just charge my credit card, which I've given them authorization to do. So, it has not been an easy process. I hope they don't just throw away the cord blood because they didn't get paid on time. I don't know what the law is. I hope they still have it. If I needed it, I'd have no clue how to get ahold of them. I even have no idea where they're located. CBR is a good service in terms of what could be offered to the world, but I have no assurance that my object even exists.
Reviewed June 27, 2025
I thought I paid for lifetime storage of my baby’s blood, but it turns out that I only paid for 18 years. This became apparent when I received an email informing me of my impending bill, just prior to my child’s 18th birthday, so I called them and learned that I only paid for 18 years. They gave me about a month to figure out if I wanted to pay annually or for another 18 years. Well, I forgot about it (I have 4 kids to keep my attention) until two years passed and I received another email saying that they are going to send my account to collections if I don’t pay. There was no other communications with me between when I called about the impending bill and that email. I called to close my account and was informed that someone would call me back.
A few days later I received the call and was told that I would now be paying for two years and they transferred to billing. Up until now, customer service had been friendly, but the woman in billing was argumentative. Clearly she is only interested in collecting money, not customer service. She told me that I admitted that I changed my phone number (it was changed 14-15 years ago) since they 1st reached out about the bill.
She touted all the “documented” occurrence of emails sent, attempted calls, and the two conversations they had with me. Then she accused me of calling from a phone number that I didn’t even recognize (and wasn’t even the phone number I was calling from). When I tried to correct her she doubled and tripled down. After I lost my connection, she sent me an email with a bill that didn’t reflect the 1 year reduction that she had promised prior to becoming argumentative. This is an untrustworthy company that only cares about money.
Reviewed June 24, 2025
The process was fine. There was a little miscommunication because Cord Blood Registry did not provide us with clear directions, but everything was sorted out. It was a great experience.
Reviewed June 18, 2025
The customer service has been fine and I would encourage my family and friends to try Cord Blood Registry as well. But I wish their pricing was lower.
Reviewed June 17, 2025
That was 17 years ago. I was pregnant, and I researched and came across them. It definitely wasn't a conversation. It was personal research. After reading, I thought it might be a good idea in the event of medical breakthroughs or scientific discoveries. If my child were born with any issues or developed any later in life, perhaps there would be some help he could receive from the Cord Blood. You never know.
They've done a lot of research and have had breakthroughs with Cord Blood. I know they're doing research with ADHD and other cognitive developmental issues, which I think is awesome, given what appears to be an epidemic in our country. I even recommended it to a friend who has a child with ADHD. I know at one point, Cord Blood was working in conjunction with Duke University. I told them I thought it would be a great idea to do it with the second child because the children are young, and it seemed like a viable option to maybe follow through with some of the treatments in the future. It could help both children since it's mitochondrial in nature.
Reviewed June 17, 2025
We decided to bank our baby’s cord blood as a precautionary thing in case there was an issue in the future. I think the kit was sent through the hospital. Everything went smooth and as expected. We’ve had no issues.
Reviewed June 17, 2025
I did the cord banking more than 17 years ago in case any of my children were going to have future issues that possibly the cord blood could save them. The process and communication I got were both great, and signup was easy. All reps have been wonderful. They banked eight times more than they needed when they got the cord blood from my last baby. The only thing that I would change is that if you need it, you have to pull out all of it. And I do not think that they should have to pull out all of it. They should only have to pull out what one possibly would need. They could change that.
Reviewed June 17, 2025
If anything ever happened to one of my kids, as technology progresses, if there's a way that certain diseases could be cured by cord blood, I would have that and stored for them in the future, if that was ever beneficial to them. I looked at it like an insurance policy. The cord blood specialist is always somebody different, but my interactions with them have been great. I pay my dues every year, and they store it and all good.
Reviewed June 17, 2025
My experience with Cord Blood has been easy. I got them just in case for the future and they were the only one out there at the time. They sent the kit directly to the hospital.
Reviewed June 17, 2025
I decided to do cord blood banking with CBR just in case, because you'll never know what may happen and what is needed. Everything went smoothly.
Reviewed May 29, 2025
I found out about Cord Blood Registry through the hospital. They sent the kit directly to the hospital. It's a really good experience and I'm happy with the service. However, it failed the sterilization test, so I had to back it out.
Reviewed May 29, 2025
Cord Blood Registry was recommended by my wife’s OB. I set up the service over the phone, and the sample collection kit was already at the hospital, so it was very easy. My interactions with customer service were all positive. I’m pretty comfortable recommending CBR to friends and family.
Reviewed May 10, 2025
A little bit over five years ago, when I was pregnant, my OB-GYN presented it. And then my husband and I decided it was like an insurance policy in a way for the baby. So, that’s why we chose to do it. We’d rather have it and not need it than need it and not have it.
So, CBR sent the kit to me, and then we took it to the hospital. And I remember my OB-GYN taking all of it and knowing how to do it because she had it for her kids.
So, my experience with CBR has been easy. They’ve been helpful. I had to call them one time, and they were great. Their price is also fair. I would love to do the lifetime payment, but it was harder to do it upfront. That’s why I do it yearly, and it’s on autopay.
Reviewed May 7, 2025
We did the cord blood 17 years ago and all I remember is they took the cells from the cord, and the next thing we know, we got a certificate that said we had a good collection. I didn’t have a lot of interactions with them, but they answered my questions, and they were always pleasant.
Reviewed April 27, 2025
I liked what Cord Blood Registry was offering for stem cells. If my child ever gets sick, they can use the stem cells. I am satisfied with my experience with them.
Reviewed April 26, 2025
I was referred to CBR by a friend who is one of their customers. I decided to go with them because I was thinking that with the medical technology and where it's going today, my daughter might need stem cells and blood cord in the future. The kit was sent directly to the hospital. They took care of it and I didn't have to do anything other than sign up and pay. The overall experience with CBR has been great.
Reviewed April 26, 2025
I learned about Cord Blood from the doctor's office. That was 21 years ago. I just thought that if I didn't do it and something happened, I would probably always regret it.
Reviewed April 25, 2025
I learned about Cord Blood Registry when I was pregnant at my OBGYN’s office. I donated my son’s cord blood, and I banked my daughter’s because my mom had cancer while I was pregnant. She’s fine now, but I didn’t know she had a type of leukemia or whether Lily’s stem cells could help her, so I decided to bank them instead of donating.
I didn’t have a bad experience with the representative. Though I don’t remember many details since it’s been so long. I already knew I was going to do it. I was already on board, so I didn’t need the sales pitch.
I would say you should donate your cord blood, whether you decide to keep it or not. I feel like everyone should know about it. I would absolutely recommend it.
Reviewed April 17, 2025
The first time that I got pregnant, I didn’t know about cord blood registry. Then the second time, I found out about it in one of those pregnancy blogs. I started thinking if I were to need it just in case, I would do it.
The process was very simple and the instructions were clear. At first, I didn’t know if I wanna spend that much. When you added it up, it does seem more than what people would afford, especially with all the costs of pregnancy. But once you divide it into 12 months, it seems doable. So I told my husband, if we were to need it down the road, it would be worth it.
Reviewed April 16, 2025
The process was easy. They came to the hospital and everything went well. My other daughter died of leukemia, and I banked all of their blood not realizing you can't give your own child's blood back to them if they have leukemia because the risk of leukemia repeats itself. But I continued to store the blood anyways in case someone else could use it because we're on the leukemia registry. But even then, I don't think they could use it because of the history of leukemia. So, I honestly don't know what we can do with it. If anything, we might use it for diabetes.
Reviewed April 16, 2025
My children are 21 and 24, and Cord Blood was the first and only at the time to offer the service that I was aware of. It was my mother-in-law who found them.
Reviewed April 15, 2025
I have good things to say about Cord Blood Registry. Well, it's just a big, reputable company, so I figured they were trustworthy. I got it just in case we have an emergency one day and need the cord blood.
My experience with them was very good. It was seamless. I do have interaction with them once in a while just to make payment, and it's always been very nice.
Reviewed April 15, 2025
I've had no issues with Cord Blood Registry. I've had discussions with them over 20 years that we've had our daughter's cord blood frozen. This past year, there was a glitch in the system where they didn't charge my credit card because there was a new accounting system that was adopted within CBR. So they gave me a year's worth of free storage. Other than that, I just pay the annual fees. I don't really talk to them unless I notice something that didn't go through with a credit card on an annual basis. But overall, it's a great experience.
Reviewed March 22, 2025
A friend referred me to Cord Blood. I was interested because if there comes a moment when any of my kids is in need of special treatment, then using the thing from my daughter could help us a lot. The experience with Cord Blood was and has always been great. It was very easy to do the process at the time. The communication with them has always been good. The payment is once a year. Sometimes, I experienced financial hardships and they always helped and waited for my payments.
Reviewed March 22, 2025
We chose Cord Blood Registry based on a recommendation from our doctor. We banked our baby’s cord blood almost 15 years ago, and the process went smoothly. I don’t have any complaints about the experience. Overall, I am satisfied with their service and would recommend them.
Reviewed March 21, 2025
I was diagnosed with cancer when I was about five months pregnant, and my healthcare provider told me about the Cord Blood program for banking cord blood for my child if I’m diagnosed with cancer during pregnancy. I had a positive experience with the customer service and they met my expectations.
Reviewed March 21, 2025
CBR was recommended by my doctor 13 years ago. With my first child, we donated. With my second child, we banked. Both were recommended by my OB and it was easy. We just pay annually. Luckily, we haven't had a health instance where we needed to use it. I do look at the emails and keep up to date on some of the research and what cord blood is being used for. I hear great things about stem cells. We've saved it if anyone in our family would need it. It is a little pricey, but it is like an insurance policy. There will come a point that if the price increases too much, we may stop paying.
Reviewed March 21, 2025
I had a medical condition so I figured it would be a good idea to store the kids’ stem cells in the event they ever need them. I used Cord Blood Registry and had always had a pretty pleasant experience with them. Everything has been pretty good. They offered three years of payment if I refer somebody to them.
Reviewed March 21, 2025
We chose Cord Blood Registry 18 years ago. At the time, they were well-known for doing this. Knowing what I know now, I would have gone with a public place to store my baby’s blood, which is really the better option.
That way, anyone who needs it has a better chance. The likelihood your baby will need their own stem cells is low, but it’s a lot higher if someone else matches. Really, everyone should be banking cord blood, because medically, it gets thrown away. But you could bank it publicly, where it’s stored in liquid nitrogen. I’m not sure if that was available at the time. Like I said, that decision was more than 18 years ago.
Reviewed Feb. 26, 2025
14 years ago, we went with Cord Blood Registry. It was recommended to us when we were planning for the future and trying to protect our baby.
I'm completely satisfied with them. They were great. However, different people that I talked to on the phone told me different information, which I understand could happen. But I found something completely different from one to the other when it came to payments. That was a little discouraging. But almost everything has been flawless.
Reviewed Feb. 26, 2025
My doctor told me about Cold Blood Registry, and it's been great. It’s pretty straightforward. They did the process at the hospital, and we just have the cord stored there.
We did it a long time ago, but I think everything was fine. I don't have any complaints, and I don't remember having any problems.
Reviewed Feb. 26, 2025
I had read about CBR in a parenting magazine after my second child. I did some research and I spoke to a friend who works for a pharmaceutical company. She explained what she knew about stem cells. She gave me all of the scenarios where the cord blood could be used for the different types of illnesses, the fact that it could help siblings, parents with very specific diseases and things that may arise down the road, and just the benefits of the process. It fueled my interest from there.
I experienced the highest level of satisfaction overall. I would tell how easy the process is. Initially, I was worried about the process going into the birth. I was having a C-section so I wasn’t sure that delivery would be picked up and how it was. But it’s very simple instructions and it’s done ahead of time. We were affected by the hurricane so I asked if I could put a payment plan in place and they were great to work with financially when things got a little bit more hard for our family.
Reviewed Feb. 26, 2025
We decided to do CBR just in case there was any kind of birth defect with our kids. The guidance was good and they’re always responsive. They answered and questions. Everything went as planned and I didn’t really have to think about the pickup on delivery day so I was happy about it. The cost is good as well. I would recommend them.
Reviewed Feb. 26, 2025
The father of my child had had leukemia. That was the reason why we chose to save cord blood. The process was super easy with Cord Blood Registry. We paid ahead of time, and people came and collected the kit. My only issue is they didn’t have a list of doctors who currently use it in the United States. It would have been really helpful if there was a database that I could access with names or numbers. I had to do the research on my own and found only one doctor who used cord blood in the entire country.
Reviewed Feb. 25, 2025
In my wife’s family, her sister has Ehlers-Danlos Syndrome. Their joints are a little bit off, and they’ve had a lot of physical problems throughout their lives. When the opportunity to bank the babies’ stem cells came up, we saw it as a way to possibly address any problems down the pike that she had seen in her family.
The process at the beginning was handled efficiently. I remember they came to the house with both children, and it was a good experience at the outset. Since then, there haven’t been a ton of interactions other than the yearly billing, though every once in a while, they’ll call with a promo if you can recommend somebody.
It does get pricey. I know some friends of hers didn't want to go for the expense. Between the two of them, you’re pushing about $1,000, but we’re hoping for it to be a donation. We don't ever want to have to take advantage of that, but it's good to know it's there in case you have an unfortunate occurrence or some need.
Reviewed Feb. 25, 2025
Using Cord Blood Registry seemed to be a very scientifically intelligent thing to do. Their customer service is excellent. They're well-informed, polite and always answer the phone. They're fantastic and are all very knowledgeable no matter who I speak with.
I originally did it almost 13 years ago and I've been with them since then. I have three kids and I banked all of my kids' cord blood and tissue with them. Because I was so satisfied 13 years ago with it that I just continued to do it the second and the third time. It was an investment. In the event that we would need it, it would be an investment for them health-wise if one of their siblings needed it. That alone sounded worth it for us to invest in their health and the security of their health should they come across something that they would need one of their brother's cord blood for.
It's hard for people to see the value in it when they're not actually using it, and you don't want them to use it. I have told friends about it and they looked at me sideways because it's like you don't wanna have to use it and you don't know the value of it until you do have to use it. People have to believe in the science of it and understand the what-ifs to do it. It's a hard pitch to sell people on it.
We've had it for 13 years, and we're trying to keep it affordable. I owe Cord Blood money. I need to call them and work out a payment plan because we do wanna keep it in the event that we need it.
Reviewed Feb. 14, 2025
It's a blessing we have not had to tap into it, but when I've had to call over the years, they've always been extremely helpful. Knock on wood, we never need to use it, but it's been peace of mind to know it's there. We lived in Atlanta when we had our son. It was back in 2009, and at that time cord blood banking was starting to become more common. Cord Blood Registry must have been in my obstetrician's office to market the program, so they made the recommendation. There was a lot of conversation in the obstetrician's office and then a good bit on the paperwork that explained it, and Cord Blood answered a lot of our questions regarding it at the time. When our son was born, they came to the hospital, and we didn't have to do anything. They took what they needed to, and we were off and running, so it was seamless. That was a long time ago and it's good to know it's still popular years after. I had some girlfriends who were pregnant at the same time or had their baby a year before, and I was able to talk with them about it.
We're in Seattle now, my son is a big baseball pitcher, and he had to go through a massive surgery on his pitching elbow. When we asked his surgeon if he could use his stem cells, he didn’t know anything about it, and this is the top surgeon, so that made us wonder. I bet if we had been going through this in Atlanta, those doctors would have known, so maybe it's a geography thing. It almost seemed like it was an opportunity because even the doctor said it was more on the rise. But we've been in this thing over a decade. So, Cord Blood might wanna get on it from a doctor's perspective because we would have loved to have accessed the stem cells to help our son's recovery. It might be good feedback for Cord Blood, just other opportunities throughout the United States. If it is strong in Atlanta, how to get that strong out here on the West Coast.
Reviewed Feb. 14, 2025
I believe the samples are in Tucson, which is why I chose Cord Blood Registry. The location has the least disasters and power outages so everything will stay frozen. Otherwise, the samples can get ruined if they’re in an area of high disaster. I have friends that went with different companies because they’re cheaper. But I explained to them that they’re saving them in an area that hurricane or tornado can come through or tornado can come through. Then what? You’ve just spent all this money and everything’s gone.
I was in the doctor’s office when I saw a pamphlet. Back then in 2013, banking wasn’t very popular. I believe in medical science and stem cells but I had not heard of them prior, so I did some research. Having the chance to possibly save my child’s life because of the stem cells that were saved is worth it to me.
I was probably the second person my doctor had done and collected the samples for. My girl friend had to read him how to collect the sample. They did the blood, but forgot to do the cord. The doctor had to go back and my friend had to read the directions to him. So I was very happy that I brought her with me when I had my son. But the second time when he had to take the sample for my daughter 20 months later, he was better at it. But it goes to show that they weren’t promoting it at the doctor’s office at all. He didn’t even know I was going to do it when he showed up. He was just presented with the box, and wasn’t even sure how to take the sample until my friend read the information to him.
I’m not sure that all the benefits would be available or if I could find a doctor if needed to use them, but regardless of whether the availability was there, I didn’t want to miss out on an opportunity to possibly save lives. And then, in the future, there’s gonna be more research.
In addition, if it’s their own stem cells and not someone else, it’s an exact match. I know that they can both use each other’s with a 50/50 possibility, but I didn’t wanna take the possibility of them not being a match. And in case both of my children got sick, I didn’t want them to have to decide which child we wanna save so we did both tissue and blood.
I have a friend that works for a stem cell company and she said that she didn’t save her children’s stem cells because the research company she’s working for is coming up with the universal stem cell and I’ve heard of people getting eyesight back from the universal one. However, that may not be applicable to cancer. And who knows how long that’s gonna take before it’s approved and actually on the market. I feel like the exact match is better until science has it to where the universal is good for everyone and for every single type of situation. So everything is situational.
I hope that people who aren’t going to save their stem cells to donate them because I think it is beneficial universally or maybe someone that is that blood type. As for relatives, there’s 50 chance to match with the kids or 25% for each towards the mother, but I don’t think the father is. And then the sibling is 50.
I also think that they should have an adult stem cell registry. I’ve read research on stem cells where they take your healthy stem cells when you’re younger. You can use them later on when you get cancer, and then it possibly wipes it out. They can’t say it does or it doesn’t though. They can do that for us adults as well before you get cancer. Because a lot of people are getting cancer these days. Or if they get rheumatoid arthritis, they can try to reverse it. With our genetic background, there’s 100% chance my daughter will get rheumatoid arthritis.It's been said that there’s been cases where they have. I’m not sure what the procedure is and I know that they don’t say anything’s guaranteed, but I do believe that that stuff works.
Everything in the medical field takes so long to get pushed, and a lot of stuff that doesn’t get pushed are more natural approaches. Like this procedure, it is not pushed as much as I think it should be and it’s dying out too because people are talking about the universal stem cell, and then there’s too much noise going on right now with everything else that aren’t really relevant or that shouldn’t be taking place.
We haven’t had to use them, luckily, but I feel good knowing that they’re there. I’ve paid off two of them their lifetime and they’re both stem cells. I plan on paying off the other one, but it is a huge chunk of change. It’s around $9,000 for each sample for a lifetime, but it’s well worth it. In the interim, I pay $150 now each, because I paid off the other one. But it’s something I’m gonna give to my kids and maybe their kids can use it.
Reviewed Feb. 14, 2025
We worked with Cord Blood eight years ago. They sent us the kit and after the baby was born, they took the samples. I then made a phone call and a gentleman came up to the nurse's desk and took the kit. I barely remember anything else since it was a loing time ago. I know we recently called them because we hadn't received our invoice for the year, but the representative helped me sort that out. I would recommend others to do research about Cord Blood when considering their child's future.
Reviewed Feb. 14, 2025
We decided to bank our baby’s newborn stem cells for insurance policy just in case they were ever needed. I did some first-level research online and asked people, and Cord Blood Registry came to the top of the list. Everything went smooth and everyone did their job, cause sometimes, things don’t go smoothly and people don’t know what they’re talking about.
Reviewed Feb. 14, 2025
We used a donor egg and Cord Blood Registry came with that package. The process was easy. They gave us our packet, we called them and gave the packet to the doctor, and the doctor knew what to do, so it's pretty easy.
The price for it is very expensive. I talked to their customer service about the options for a long-term payment recently and they were very helpful and explained a lot of questions I had and were able to split things up, and it was very helpful.
I would recommend using them, especially if you're using any kind of donor tissue for your child, because it's the only thing that's gonna be an exact match for them. I recommended it to a friend and they took advantage of it but they forgot to use my referral code, so I didn't get credit for it.
Reviewed Feb. 14, 2025
Blood Cord Registry costs a little bit of money but it's worth doing with the peace of mind that it could possibly save a life one day. I had a good relationship with my OBGYN, and he brought it to my attention ‘cause it was something that he thought would be great for the future and kind of a new thing and to look into it, that it could possibly save a family member's life. That was my deciding factor and so, I did it. I got the kit on the doorstep on Sunday, and went into labor on Monday, so we took the kit to the hospital, and we hadn't filled out the paperwork, so our OB and the nurses helped to get it filled out 'cause I went into emergency surgery. So, it was a seamless process just because they all helped with it.
Reviewed Feb. 14, 2025
Banking my baby’s stem cells through CBR is like an insurance policy for me. I hope that I never need them, but if my son ever happened to need them, either due to cancer or a wreck, they would be there for him.
The CBR representatives I dealt with were good. They answered all my questions. And at one point, I had some more scientific questions, and they actually scheduled a meeting with me with one of their doctors on staff. And the doctor was very good. She explained the differences that I was asking about and was able to speak to me in a language that I could understand. It wasn’t all doctor-ish medical terms.
And the process at the hospital went very smoothly. My doctor, of course, was involved in it from the get-go, so we were all prepared. The kit showed up, and everything went beautifully.
Reviewed Feb. 14, 2025
I decided to do that because my understanding is that those stem cells are only available at birth and that future research might be useful to regrowing other life-saving treatments. I liked that Cord Blood Registry is a big and reputable company and we locked in the price that I was told, so it will never increase. I didn't want it being held hostage for whatever reason later on in life. We started a long time ago and it was a good experience. They explained there's gonna be a courier that's gonna immediately, come to the hospital, that they're one of the major providers of that service, they're gonna take care of everything, I'm gonna get a deposit certificate, that everything was stored correctly, and that's what I did. It was a good interaction. They were courteous, friendly, and I don't have any complaints.
Reviewed Feb. 13, 2025
My doctor recommended Cord Blood at the time when I was going to deliver my baby. It was very quick, very nice, very smooth.
Reviewed Feb. 13, 2025
I have a good experience with Cord Blood. My brother has an account with them. He mentioned it to me, and then my daughter got sick with cancer. Ever since then, my fiancé and I have been doing research on stuff like that. So we just decided to get the blood cord from both our babies. I've gotten two kits. I receive them in the mail. After I had the children, the kits were shipped off to Cord Blood to be stored.
Reviewed Feb. 13, 2025
I know that there's a lot of good science behind stem cells, so I think it's better to have it than not have it. My dad thought it'd be a good idea, so when I had my daughter, my dad did it for us and Cord Blood Registry was the one that was offered in the hospital. Everything was done at the hospital, and my dad did all that, but as far as I know, it was good.
Reviewed Feb. 13, 2025
I was interested in cord blood banking and did some research about it. I reached out to a specialist from CBR and then decided to go ahead with it. They’re pretty prompt and responsive. It went through smoothly. I have no complaints there.
Reviewed Feb. 12, 2025
I have two cord blood storages with CBR; my son and daughter, going on 27 years. I recently learned that it takes an act of God to get a withdrawal for my own stem cells! I called and asked for a copy of my contract - "it takes 10-14 biz days and has to be mailed". I told Alejandra that I wanted to make a cord blood withdrawal for medical purposes and was told that it would take at least 4 weeks for a clinical technician to call me back. She tried to ask me personal medical questions and started interrogating me to see why and how I wanted to use them, which is none of her business. These are MY stem cells and I have a personal medical reason that I need them. 4 weeks just to get a phone call? I started hearing bad things about CBR, I never had reason to doubt them, but I am on high alert now and don't have much good to say at the moment.
Reviewed Feb. 11, 2025
We have three children who are grown now, but we collected, banked, and paid years for this service. We were so dumb and naive to do so. Looking back, Cord Blood capitalized on our fears as parents and exaggerated promises that treatments/cures would be available in most situations. The reality is, it just is not so, and this science has a long way yet to go to successfully treat many known genetic diseases. And keep in mind, you can't use your child's own cord blood for a genetic disease that child may inherit because cord blood contains the same genetic DNA that caused the disease.
Also, if and when you go to cancel, Cord Blood gives you two options, both options benefitting them: donate to Cord Blood for their research or donate to Cord Blood to help them calibrate their machines. In our professional opinion, this is a very lucrative, predatory business, and they are asking you to fund their research with very little return or promise for you or your children. However, I will say most phone operators of Cord Blood are pleasant people, but most of the time people are pleasant when they want your money.
We are sorry to hear that your experience has been anything but positive. Our goal is to provide information to help families make informed decisions about newborn stem cell preservation. While your baby is a 100% match to their stem cells, full siblings have a 75% chance of being at least a partial genetic match, and biological parents are always a partial match. Today, cord blood can be used to treat over 80 conditions through stem cell transplantation, and there are over 500 clinical trials using cord blood and cord tissue stem cells to investigate their potential to treat more conditions. Many of those trials are using the patient's own newborn stem cells, and the determination of whether a patient should be treated with their own cells vs. those from a related donor, such as a sibling, often depends on the diagnosis and is ultimately up to the treating physicians.
Reviewed Jan. 9, 2025
When I was pregnant with my first son 20 years ago, I just picked up a pamphlet in my OB's office, and then I saw it again at my pediatrician, so that made me think. My kid came six weeks early so I couldn't plan for that. But the second kid, we were very much planned for. We weren't able to do it with our first one, so we had to do it with our second child. If either one of them got a disease of some sort, it would be beneficial in saving their life.
It started out at 120 a year, and it's moved to 150. I just pay Cord Blood Registry every year. I have not had any issues with them. I subscribe to their medical updates, like advances and stuff. Most people have no idea about the benefits of saving cord blood. I think it's cutting-edge technology that we probably got ahead of the curve on for most people.
Reviewed Jan. 9, 2025
I'm a family physician and my husband and I decided that if we could possibly do anything, especially in regards to helping during a pediatric cancer type event for our kids, then we wanted to be as prepared as possible. Cord Blood Registry answered all my questions. The communication, all around, was good. I did it for both kids and the process went smoothly. It is expensive, but it’s like an insurance policy. You pay for something you may not need, and hopefully, you don't need it. But it was worth it to us.
Reviewed Jan. 9, 2025
We banked the cord blood of both of our children, who are now 11 and 9 years old. So, at first, we did it for our son, who was born in 2013, because the obstetrician offered us the opportunity, while our son was being born, to collect cord blood for him. And the OB-GYN explained the possible benefits of conserving cord blood, and we elected to do so.
And everything was good when we did it for our son. But our daughter was born premature and weighed only 2 pounds, 2 ounces. So, she was very small. And my wife had a C-section that wasn’t emergent, but it was urgent. And they offered us the collection of cord blood, but what was collected was a minimal amount, like 1 or 2 mL. Whereas with my son, it was 25 or 30 mL. And we maintained that cord blood coverage for our daughter until August of 2024.
Both of our children were born in August, so every August, we make another payment for the cord blood coverage to maintain the cord blood for my son and my daughter. And we still make those payments for my son because they have a significant amount of cord blood they obtained. And we also maintained the cord blood coverage for my daughter when there was a minimal amount of cord blood, because every year for the last nine years, the people at Cord Blood encouraged us to continue to make payments for the cord blood that they had in reserve for my daughter.
And it came upon me, and I questioned them what the uses could be of the minimal amount of cord blood that they preserved for my daughter, and they said that there’s really no use for it since it was just a small amount. And then I asked them if they would recommend that we continue to pay for storing our daughter’s cord blood, and they said that they wouldn’t recommend it. But if I didn’t ask those questions, they were gonna keep on charging us. So, I was disappointed with Cord Blood regarding that.
Reviewed Jan. 4, 2025
When we first got pregnant, someone had mentioned Cord Blood Registry. It was a completely foreign concept and we had no idea what to expect. This was 25 years ago and it was easy as can be. They sent the kit and we brought the kit with us to the hospital. I had a C-section. The doctors did the collection and they sent it. We got notified that it was sent. There is an insurance policy every year and we pay the fee. The website is very easy to understand. I'm 56 years old and computer savvy. Even for the most non-computer savvy person, it's not hard to navigate at all. It's very self-explanatory.
My son is 25 now. It's very comforting knowing that the Cord Blood is there. Anybody who doesn't take advantage of it is missing out. You can't put a price on it. When a friend of ours was also expecting, I gave her the option to use the program. She said, "No, we're gonna buy a front door instead." It's just a matter of priority.
Reviewed Dec. 20, 2024
You never know what advances in medicine will come about in the next 10, 20, 30 years when my children get older. So I figured using Cord Blood Registry was something that can grow in value possibly for later.
When I had my first child in 2009, we took the kit to the hospital. Their pickup went well. The only downside that I've had recently is that they have storage fees every year and I forgot to pay last year's and now I'm coming up again on this year's storage fee.
For last year I called a couple of months ago to try and get a payment plan so I can make up those payments because I've got three new payments coming in early this year. I talked to four different people and each one told me they will call me back after consulting their supervisor. And I never had anybody call me back. So I'm still trying to call, get ahold of somebody and figure this out.
I wish the customer service had an answer on the spot. They weren't sure if I could pay $50 a month, $100, 200, or if I just had to pay the whole bill. But I'm sure eventually it'll get figured out. Somebody would want to get paid and call me back. Everything else is perfect.
Reviewed Dec. 19, 2024
When my OB suggested Cord Blood Registry, I looked into it, and my husband felt like it would be a good idea. So we decided to bank our baby’s cord blood.
To be honest, the doctor was promoting this company to all his patients. He was very confident in them and shared strong testimonials he stood by, which really helped us make our decision. The process was very smooth. My husband handled all of it, no complaints. Good instructions and easy to follow.
Reviewed Dec. 19, 2024
Everybody from Cord Blood Registry was really nice. The guy I spoke to explained everything really well. It was a totally new process for me, and they made me feel at ease, and everything was going to be taken care of. If I had any questions, they explained everything thoroughly.
I heard about them through my doctor's office, and I went with them because they seem to have the best pricing as far as savings. Like, if you package this together, then you can save money. I also thought it was really sweet that they sent my daughter a little book on her first birthday. I have already recommended them to my cousin, who is pregnant right now, but she's still deciding what she wants to do.
Reviewed Dec. 19, 2024
I heard about Cord Blood Registry through a referral, and I chose them because they were nice, efficient, and responsive. The signing up process was easy, and everything met my expectations.
Reviewed Nov. 22, 2024
I was at ease with the process because it’s just a little hectic with a little one at home. It was good. I would highly recommend it because you'll never know. This is just an insurance policy for the future. For us, it was well worth it. When I called Cord Blood Registry last time to confirm my files, everybody was very receptive and I saw that everything was in order on the website as well.
Reviewed Nov. 21, 2024
Going with CBR is a hedge against potential illness in the future. As scientific advancement goes in healthcare over time, there is higher probability of alleviating even lesser issues with stem cell and cord blood. After a lot of research, it looked like CBR was the market leader, and if we're going to save this stuff for 20 years or in perpetuity, it's better to go with the market leader. We committed in the 2nd trimester and the kit arrived in the 3rd trimester. We were required to take it to the hospital, advise them that we were saving the cord blood, let them know the process, and give them the documentation. Within a few hours CBR was called, a courier arrived to pick up the package.
The only issue I had was it's highly focused on the mother but she was induced. I had to take a lot of that stuff. The phone calls were going to her cell phone and there was a very disjointed communication because they were directed to her. Ideally, it should be directed to both of us. When the courier called back, it went to her cell phone which was in her purse and we missed the courier. The courier had to go to the hospital liaison then they contacted me, the spouse. That process needs to be adjusted to reality that in that event, there likely needs to be at least a secondary individual for contact.
Reviewed Nov. 21, 2024
We wanted to bank our baby's cord blood in case any illness came up in the future for any of our children or in the family. At the time, it was cutting edge and the newest thing. When we did our research, we felt like CBR was reputable. The reps were also well-informed, gave us good information and helped us get the collection kit and information. We've been happy with the service thus far. We thought, at one point, we were gonna have to use the cells, but we haven't. I have recommended CBR over the years.
Reviewed Nov. 21, 2024
My wife and I thought it was a good idea to store the cord blood for future breakthroughs in the medical field that might benefit from it. We signed up with Cord Blood Registry and things went successfully with them.

Updated review: Nov. 12, 2024
I’m very pleased with my experience with this company. Not only is the CBR service of high quality, but their customer service truly stands out. After reaching out to them with a question, I was met with prompt and professional assistance.
Original Review: Nov. 6, 2024
Such a disappointing experience. I got the CBR package not knowing that I have to negotiate the price. I learned that I was charged 3x my friends! Why a trusted company does this? Why not having a reasonable price for all? I don't recommend this company to anyone.
We are here to provide our families with the best care. Thank you, Maryam, for allowing us the opportunity to do just that.
Reviewed Nov. 4, 2024
It's been good with Cord Blood Registry. I decided to do it to have it all paid until my son's 18. Before you give birth, they give you a little meeting where they explain to you what's gonna happen. The day the baby is born, the doctor collects it that same day. When my son turned 18, we talked to a couple of different people who have been very nice. When I did it the first time, it was expensive, but part of it was I paid it all together. But I'm happy with the rate I have now because though it's not cheap, I'm still holding a better rate than the new parents. My rate is grandfathered. They also offer something where if a friend signs up, you get a discount for the year.
Reviewed Nov. 3, 2024
I heard about the Cord Blood Registry through my gynecologist and it was her recommendation. I like the security that it brings but one con is the cost. But it's part of the deal.
Reviewed Nov. 3, 2024
It was very easy setting up with CBR. The only difficult part was having a baby brain and forgetting my kit. But the hospital had some spare that I could use. I would be very confident in recommending it. I know some moms who wanna do it, but financially, it's it's not something that they can do because it's pricey.
Reviewed Nov. 3, 2024
They have been very consistent in staying in touch with us with changing development.
Reviewed Nov. 3, 2024
My experience with CBR was good. One of my kids is a preemie and we got the kit within two days. They were able to get it to me fast.
Reviewed Nov. 3, 2024
The service was good. We got on time and proper responses.
Reviewed Nov. 3, 2024
We ordered the kit and it was really pretty simple because we were up there in Mesa and the processing center is in Tucson. It was late at night when we called and they had a courier and it's $100 to get him to drive down to Tucson. But we had the sample driven down to Tucson that very same day. Since then, I've recommended Cord Blood. My father-in-law was diagnosed with leukemia and we told the doctor about Cord Blood. So he contacted them but unfortunately, he wasn't a match. But nonetheless, we had it.
Customer service over the years have been very helpful. Because in 23 years, our credit card on file is gonna expire. Whenever I've called up, it's been very easy. Matter of fact, I paid one year, and then my wife had called in and said, "Hey, I need to pay this." They're like, "Nope, actually not. It's already been paid."
Reviewed Nov. 3, 2024
Cord Blood Registry had been advertised at my OB-GYN's office. When I looked them up, they had good reviews and they felt very legitimate. Everything in their process was very clear and their rates were also clear to understand. No hidden fees. They were concise about what they were going to be doing with the cord blood, and how they were gonna store it.
The reps were very knowledgeable. They always had a great attitude. I was assigned a single representative, which was wonderful. As I had additional children, I could always go back to that representative, and get all the information I needed very quickly and clearly. We've also been using them for 13 years and we have not felt that the prices have gone outside of what we would consider fair.
The way that it worked was that we received a box and all the pieces that the doctor needed were in the box. All we had to do was when I packed my bag to the hospital, and bring the box with me, and it wasn't too big. It was very easy to put in, like a backpack. Once we got there, we made sure the doctors and nurses knew it was there, and put it on the table. I didn't see how the doctor collected, but he knew what to do with the the stuff in there. Once it was sealed and the doctor filled out his portion of the form, we called the courier service, and the number was written right there on the pad. The courier service came within a few hours and picked it up.
Reviewed Nov. 3, 2024
I was looking for something for when my son was first born and I decided to use Cord Blood Registry. They've been great, so far and their service is easy to use. It's all automated monthly deposits, so it's worth having as an insurance policy.
Reviewed Nov. 3, 2024
Signing up with CBR was simple and easy. My experience with their reps met my expectations.
Reviewed Nov. 2, 2024
I was almost 40 and I was expecting my first and only child. So, Cord Blood Registry's service seemed like a good idea. They explained the pros and cons extensively, but it was over 18 years ago. We researched it with my husband. My recent encounter with them was simply when my daughter turned 18. We had a plan for storage up to her 18th birthday and we just extended it for life. Overall, I'm satisfied.
Reviewed Nov. 2, 2024
I decided to store my baby’s stem cells in case there are any medical issues or serious injuries in the family in the future. It has been proven that any stem cell coming from a family member may be more compatible and helpful for future prevention or treatment. Friends have used Cord Blood Registry before so it was a referral but when I did the research, it was one of the better ones that was coming up. I signed up online and it was very easy. It was very last minute and it worked out great. The reps were very helpful and I received my kit very quickly and smoothly. I recommended CBR to a few of my friends and everybody had a pleasant experience. I love it. The customer service is great and I've never had an issue with them.
Reviewed Nov. 2, 2024
I talked with someone that helped me a lot with some questions. Science is growing day by day and you never know when the cells can be helpful for some disease. I made the decision to work with CBR and so far, everything has worked very well. The price per year is the most expensive though.
Reviewed Oct. 26, 2024
I'm a nurse and the physicians I was working with recommended Cord Blood Registry. I did it for my grandkids. Cord Blood did offer that if you referred somebody to them, you'd get a nominal discount, but it was nothing unethical. Initially, what Cord Blood does is they tell you what to expect thoroughly because it's pretty much a time thing. The baby comes, and they would have the practitioner draw the stem cells. In my case, I also did tissue saving. So, they did a little tissue specimen.
I was instructed to call the courier right at the next step and then they picked it up from the hospital and off they went. They confirmed when they got it that it was intact and viable and that there was nothing that had ruined it. As a grandparent, I turned things over to the parents but I'm still involved because I pay the premiums and I talk to Cord Blood and I get an email periodically. The cost is reasonable, and they did do a very good job in explaining the collection steps.
Reviewed Oct. 26, 2024
We would love for CBR to keep their customers updated on science and technology and what's happening in the field of stem cells. My interactions with them have been good. I just make a payment and move on. I would have paid for lifetime if it was a little less expensive.
Reviewed Oct. 25, 2024
We knew that we wanted to bank our cord blood because we have a history of childhood cancer. I went with Cord Blood Registry. I just went, "Oh, they're pretty reputable. Let's just do it." I have a lot of kids. I tried for several kids to bank. We could not afford it on my first. My second was born in the car and by the time that we got medical help, her cord blood wasn't any cord anymore. It had been given back to her. So, she had all her own blood. We couldn't do a quick clamp on the cord. My third was accidentally born in the bathtub. The doctor freaked out and said that it wasn't sterile, so he wouldn't bank the blood for us, which was all wrong information. We just kept trying. The fourth time was the charm. We banked her blood, her cord blood and tissue.
Cord Blood Registry was really easy to work with. We called the number. They sent out their courier person. It was a little bit alarming that someone in jeans and a hoodie showed up at my hospital room and it was like, "Okay. I'll take this." I was like, "Okay. We've been trying for six years to get this." So, I was hesitant to send it with them a little bit. It wasn't explained to me that the courier isn't gonna have on a work shirt that says CBR. I thought that they would have some sort of identifying information that would make them look reputable. They did not. If I had any feedback, I would say for the company to provide their couriers with some sort of CBR t-shirt, so that it's clear that they're a CBR employee.
I had a new baby that I'm really protective of. Other mothers, especially if they have high anxiety, are super protective of their newborns. I'm in birth work now as a doula. If someone walks into their hospital room while they have a newborn, it's like in that first few hours after birth, it's a big deal. I also don't remember getting anything from that person. He just disappeared into the night with my blood. But we did get a text message the next morning, and it said that it had landed safely at its destination. It had just arrived at the facility. So, we did get updates about the whereabouts of our products which is good because we sent it with the person in the hoodie.
I recommend Cord Blood Registry all the time. The quality of service is outstanding. I have never been anything but really pleased with customer service I get from them. The cost feels almost prohibitive every single year. Upfront, we knew that there would be a big cost, but with the cost of actually banking the blood every year, my husband and I talked about having to let it go. We really don't want to let it go. We had it for a decade. But every year, because we have cord blood and tissue, it's $800 a year. Every year, we're like, "Should we just let this go? Should we donate it?" Just paying for it is hard. It's just we have a history of cancer in our family, a BRCA gene. We feel like we want the cord blood. So, we make it work but it feels very expensive for us. It's a sacrifice.
Reviewed Oct. 25, 2024
I have an older child and when I had her, I asked about storing cord blood stem cells, but the doctor said there wasn't enough scientific evidence it was good. However, for my younger daughter, he said it's definitely the way to go and he did it for his kid. Cord Blood Registry was recommended by my obstetrician, and it's been a very great experience. I set up the service 19 years ago, and they're the same now as they were then. They are always amazingly polite, respectful, informative, friendly and efficient. They seem to know what they're talking about too.
Cord Blood Registry is a great company to work with. They've offered discounts, including referral and pay in advance discounts. They also provide a newsletter to tell people what's going on with the cord blood and with the cells. It's a really good program that they offer. I have friends who have done it, but they didn't do it with Cord Blood. They just did general banks and they wish they had gone with the Cord Blood.
Reviewed Oct. 24, 2024
I could recommend Cord Blood Registry. I called them two years ago and it was okay. I have the option to have my child's cord blood stored just in case.
Reviewed Oct. 24, 2024
Our physician recommended CBR, and I felt it was the right thing to do at the time. They had good reviews as well. Everything was smooth when I signed up and when they picked up the kit at the hospital. Then they called me to confirm everything. Everything has been great with CBR.
Reviewed Oct. 24, 2024
In my experience with Cord Blood Registry, everything was very streamlined as far as having to do it from the hospital after birth. I contacted them one time for a billing issue and it went well.
Reviewed Oct. 21, 2024
I highly disliked and DO NOT recommend utilizing or even initiating to work with Cord Blood Registry (CBR) for many reasons. Once they get your information, their marketing tactics are absolutely relentless with endless calls and emails; their team does not seem to be cohesive, when you provide info to one rep or ask them to stop calling, another steps up to take their place. We signed up via a promotion at a pregnancy expo in which we were told signing up locks in the special and no payment or cost till sample is received and no cost if you choose not to use the service; seemed like a no brainer to sign up.
After doing our research we felt that for us it was best to not submit and store any tissues after reading they had a high chance of samples being unusable or contaminated when families went to retrieve and use the tissues. Paying for years of storage for the samples to be unusable was not something we wanted to do nor felt comfortable with. By signing up and later opting to not go through with tissue storage, we later found out they charge you a $150 non-refundable cancellation fee that you cannot get out of nor will they waive. So essentially just by signing up, they extract a significant charge onto families of newborns who later choose to avoid using their service. Again, highly DO NOT recommend using the services of CBR and as the saying goes, “buyer beware…”
Hi, Kevin. We understand your frustration and value your feedback. We want to ensure that all aspects of this issue have been addressed and resolved to your satisfaction.
Reviewed Oct. 14, 2024
20 years ago, banking newborn stem cells was all the rage. We did it and we haven't needed to use it, but we don't wanna get rid of it so we keep paying for it. I wish Cord Blood Registry would quit raising the rates every year for a service that we don't use. It's just something in a freezer. However, that's the economy, so I'm sure it's going to continue to do so.
Reviewed Oct. 14, 2024
I have a cousin that has four kids and she uses Cord Blood Registry. I also have a cousin who has five kids that uses a different company. I asked them both their experiences and based off of their experiences, I went with my cousin that works with CBR. The reps were great. They were very friendly and explained everything in detail. I had no questions after because they touched upon every subject when referring from what I do, what I give to the doctor, what I take to the hospital, what I should have ready, what I expect in the mail (because I get a box for everything), and then if for any reason need to use them, how I would call them to get that started. They made me feel at ease if I was questioning anything.
I used CBR with my first son which was in 2021 and everything went perfectly as we had discussed and planned. I had a second son just now in August, and I was unsure of how long the specimens were good for outside of the fridge. The reps were able to get back to me in a timely manner so that I wouldn't be nervous or scared that it wouldn't be viable. CBR is good with the pricing as well. For the first year, it makes sense ‘cause that's what they need in order to get the specimens ready and stored, and then I'm paying the smaller amount every year to keep them there.
Reviewed Oct. 14, 2024
Banking our baby's newborn stem cells seemed like the right thing to do, and when I called Cord Blood Registry, it went very well.
Reviewed Oct. 13, 2024
I decided to use Cord Blood Registry for the potential health items that it can help resolve and as a precautionary measure. I had a lot of questions and the reps were very friendly and explained everything to me in great detail. When the time came, they delivered the kit. My daughter was born during COVID, so everything was on lock down. We called the number and they were great to come and meet my husband to grab the package and get it going.
Reviewed Oct. 13, 2024
I did the sign up process twice and it was pretty seamless both times. Both times, my contact person was very helpful and easy to reach and good. It's pricey but it's worth it.
Reviewed Oct. 13, 2024
When I was pregnant 18 years ago, there was a sign in the gynecologist office that explained about storing your baby's blood cells, and I thought that it would be a great idea. After I gave birth, I had my husband call Cord Blood Registry and do everything. I had all the information on what to do because they gave me everything on what I needed to do the day of when I had my child. They were very helpful. I'm very satisfied. They're very good, very kind and very informative.
Reviewed Oct. 12, 2024
The initial call with CBR was pleasant and good. I like that when you refer, they give you the option to get a referral fee, so that's cool.
Reviewed Oct. 12, 2024
When my wife was pregnant, her OB-GYN told us about Cord Blood. We discussed it with the doctor, and it seemed like a good idea. Signing up was relatively quick. We brought the kit with us. After the baby was born, they did the collecting from the umbilical cord. We met with a carrier to pick up the package the next day.
CBR is the most OB/GYN-recommended newborn stem cell company in the U.S. and we are proud to have more than 30 years' experience preserving and safeguarding these newborn stem cell samples.
Reviewed Oct. 12, 2024
I banked my child’s stem cells almost 16 years ago. He was the last baby in the family and we wanted to preserve something to help someone in the family if the occasion ever arose. At the time, I’d only heard of it through Cord Blood Registry. It wasn’t super common back then. It took CBR a long time to get back to me. However, the response was researched and very thorough. I appreciate that they took the time to do all that before responding so that I could get the best answer. It was a lot harder to use the cord blood than I thought it would ever be. It feels almost unattainable. You have to go through a lot of hoops to be able to do it but I also understand. I appreciate that they operate in an ethical manner and that their process is hard because I realized that it could be misused otherwise. CBR is very gracious. I forget to pay my yearly storage all the time and they let me do that way and never penalize me.
Reviewed Oct. 12, 2024
When I call Cord Blood Registry, my questions have never been a problem with them. With all these cancers that have been popping up, I'll save my child's cord blood to save his life.
Reviewed Oct. 12, 2024
I wanted to make sure that if my children needed cord blood, that they would have it if they had a bad disease. I went with Cord Blood Registry and everything was very professional. I've never had issues.
Reviewed Sept. 30, 2024
I deal with CBR regarding the bill every year and anyone I've ever talked to has been nice. When I did the research from the website and after reading everything, it sounded that at least we have something we might be able to work with if my daughter or her siblings got sick. At the time we did it, it was $2,500. When I try and explain to others that siblings and half-siblings are able to use it, they question if they are gonna spend a lot of money for things that may or may not happen.
Reviewed Sept. 29, 2024
My experience with CBR was really easy. They send the kit to the patient, and the patient brings it to the hospital when they're in labor. There's some paperwork that the family has to fill out, and also, the physician. It's an all-in-one kit. The doctor really does it, and they call a number and their company comes and picks up their kit. It's just pay it every year until you don't want it. However, it's pricey for most people.
Reviewed Sept. 29, 2024
My father is a physician. He really encouraged me to research storing baby's stem cells. When I researched it, I felt like there are miraculous things that our bodies do to make babies and when we're born, we can't regenerate the things that our bodies produce at that time. After some research, I felt like CBR would be the company that was around the longest and I trusted their product. Their reps have all been great. My only issue has been that I didn't think about or recognize that the prices would change every year. I thought it would be a set annual fee. But it is not. But I would definitely use them again.
We're so glad to have part of our CBR family, Rebecca.
Reviewed Sept. 29, 2024
Cord Blood took the thing in the hospital when the babies were born. Then I got two emails from them. Everything went well. But I will not renew this anymore because of the lack of connection. I'm very dissatisfied.
Reviewed Sept. 28, 2024
Cord Blood Registry gives an opportunity for a future miracle. I have used their service for all three of my grandchildren and recently, I wanted to make sure my payments were up to date. So I was trying to call them to make sure that I gave them my new debit card. I received bills as emails but they were supposed to send a confirmation that my bills were paid.
Yes, yes, yes! Thank you for trusting and believing in the power (and magic) of science, Debra.
Reviewed Sept. 27, 2024
If I were to have another child, I would do it again with CBR. The payments are set up, and everything's been positive. If I needed help with something, they're very helpful and friendly. I've already referred people to them because it's something that's helpful if it's ever needed.
We love to hear this, Pamela! Thank you for being part of our CBR family.
Reviewed Sept. 15, 2024
When my eight-year old daughter was born, the way technology is advancing, I thought a stem cell was a good idea. My five-year old has special needs so maybe it will come in handy down the road. Everything's been great with CBR. The simplicity is nice.
Reviewed Sept. 13, 2024
My experience with CBR has been great. Other than I highly recommend CBR, I recommend all new mothers do it. We might need it someday so we were forward thinking. They were great.
We love to hear this, Mary! Thank for being an advocate and bright light for CBR.
Reviewed Sept. 13, 2024
I saw an advertisement from Cord Blood Registry and when I called them and they explained the different things that could be done with it, I said okay. Plus, they were shipping the box out to me and all I had to do was call when I was in the hospital. It’s a seamless process and wasn't overly difficult. Using it was one of the best decisions for my child. I wanted to make sure that if my child was gonna be sick, it was gonna be something that can help save him. If people have the opportunity to do it, I would recommend it if they wanna have other children because they only have to do it once. It's not like they have to do it for each child individually. As long as they're siblings and they're full siblings as well, they should be able to use it from the other one.
Thanks so much, Sylvia for being part of our CBR family. And for others out there considering this for more than one child, there are many reasons why preservation is smart for all your children. The first being that more stem cells equal more potential future resources for your family. This is important when considering all the exciting research happening in regenerative medicine for a wide range of conditions that can occur throughout a lifetime. It's also important for transplant medicine, as most conditions require the use of a closely matched donor's cells, like a sibling's. Your child is a perfect genetic match to their own cells, so storing for all of your children allows them to each have their own unique resource.
Reviewed Sept. 13, 2024
I was 41 years old when I had my daughter and I wanted to make sure that she had everything that she needed. I decided to bank her newborn stem cells and so far, I'm happy with Cord Blood Registry. Once we did it, I just left it in there, pay every year, and I've never had any issues with them ever. The price is fair but after a certain amount of time, they should give you something free or a reduction.
Reviewed Sept. 13, 2024
My daughter's 23 now, and one of the reasons I decided to do cord blood banking is my children are mixed race. If there was a need, it's harder for them to get matches. Cord blood banking seemed like a good idea as well. I pay annually for CBR's service, but I called recently because there was a possibility of changing to lifetime billing. I ended up not doing it, but they were very nice.
Reviewed Sept. 12, 2024
CBR is the biggest and the most responsive. Any time I call, they're there and able to take care of me. Also, whenever I would go to the maternity classes for my first kid, it was one of the ones that they offered. I read the benefits and potential research that would come out of stem cell banking. I did it for my first born in case I ever needed it then it was one of those things where it made sense to store it annually. My second kid and third kid came and we did the same thing. I only gotta pay X amount to go get it delivered. I'd rather pay it now than something happened and I don't have it available.
But instead of having us look up the certificates of deposits online, CBR could have them printed and sent to us so that if there was ever any buyout, we don't have the the risk of losing it online and not being able to access it. Also, at this point the rates are going up per year. I was thinking of keeping it till my kids were 14 or 16, but I probably will end up dropping it around 10 years old if I don't see CBR come up with anything. I also was never educated on the information on the day I decide to cancel, what the procedure is, and how all that's gonna be disposed of or if it's gonna be kept for research.
Reviewed Sept. 12, 2024
There is so much technology out there in the medical field that may become useful in the future and banking my baby's cord blood is like an insurance policy. If it's needed, we'll have it. If not, then thank God. I decided to go with Cord Blood Registry after researching about them. The rep I talked to was informative, able to answer all questions, very pleasant, and knowledgeable. The price was very fair and the process was extremely easy.
Reviewed Aug. 29, 2024
When I was pregnant with my son, I found out really late in my pregnancy that he had something. My friend used Cord Blood Registry for her kids and she didn't have any issues with them. I liked the research they have and they seemed like a good company to go with. I got in touch with them and I decided to pick them. They've been nothing but understanding because this last year has been a little bit crazy. I was a little bit late on my fee and they were very understanding and didn't threaten to get rid of it. They were very helpful and patient with me getting to be able to catch up. I'm glad I picked them and I'm hoping in the future it will help out.
Reviewed Aug. 29, 2024
If you have any history of any diseases, autoimmune disorders, cancers in your family, Cord Blood Registry is a good insurance policy to have. The setup was easy. I called Cord Blood Registry. They sent the kit. We took it to the hospital with us, and we sent it back. Both of my children were born on holiday weekends, so we had to contact them to have a courier meet us. It has been a good experience.
Reviewed Aug. 29, 2024
In doing research, Cord Blood Registry seemed like the furthest along technologically. It was very easy working with them. They send you a box that has everything in it that would be needed right after birth then you give it to the doctor. We had a positive experience in the collection process. You hope you never need it, but you know it's there.
Reviewed Aug. 26, 2024
I did Cord Blood Registry to mitigate any future medical issues, and it's been 100% positive. If there'd be future medical issues such as different types of cancer or other issues that could be addressed with stem cells, it could be used for either my son or family members as well. It's like an extra insurance policy and I tried to convince all of my family members to do it. This is a resource that goes to waste so much and I would encourage anybody, even if you're not going to pay to bank your own, to donate it. It doesn't hurt anybody to do it and it could save lives.
Reviewed Aug. 25, 2024
Our experience with CBR was good. I would 1,000% tell others to save the cord blood. We used the cord blood and it's made a huge difference.
Reviewed Aug. 24, 2024
I chose Cord Blood Registry because they have been around for the longest and they seemed the most trustworthy. My interactions with their reps were fabulous. I got a little panicky once or twice and called them and they were very helpful. I had a great experience.
So happy to have you part of our CBR family, Kennedy.
Reviewed Aug. 11, 2024
Since my daughter was born 26 years ago, I've been paying CBR every year to have her stem cells on stock. Banking your baby's stem cells is important. It might be life-saving for siblings. I try have my daughter tell her friends to do it. Even today, a lot of people still don't know about it. My doctor didn't even know about it 26 years ago. He didn't know what to do when it came time to collect the cord blood.
We love to hear this! Thank you for being a part of our CBR family all these years, Amber.
Reviewed Aug. 10, 2024
I'm the grandmother and my husband offered Cord Blood Registry for both of us, but the parents were very happy with it. And they still are. My husband loved the idea of the opportunity. He presented it to my daughter and our sister-in-law, and they were very happy receivers. I'm also happy with the idea of it, but we still don't have what we were supposed to get. Paperwork. The child just turned nine years old. But using Cord Blood Registry was considered the best at the time for cases that were hard cases of pregnancy. And my daughter had a wonderful doctor.
Reviewed Aug. 2, 2024
My kids' dad has genetic issues so I was worried my kids may have them too. I used Cord Blood Registry to bank their stem cells and signing up was easy. CBR is great but I wish it was cheaper. I'm kicking myself for not doing lifetime storage when they were born.
Cord Blood Registry Company Information
- Company Name:
- Cord Blood Registry
- Company Type:
- Private
- Year Founded:
- 1992
- Address:
- 6550 S. Bay Colony Dr., Ste. 160
- City:
- Tucson
- State/Province:
- AZ
- Postal Code:
- 85756
- Country:
- United States
- Website:
- www.cordblood.com
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