Audien Hearing Reviews

I got scammed on the trade in option. Poor customer service and support. Cost me two sets of hearing aids. Also as a sideline - I lost a very dear friend in the process.

I read all the info on the Audien hearing aids and they sounded great (Audien Atom Pro). I bought a pair that said they were 20% smaller. When I tried to put them in, it felt like I was trying to put dinner plate in my ear. No matter how I twisted, tried different domes and pushed them to get them in. I could not make them fit. I tried holding them in place to see if they helped my hearing and there was no difference. I put them back in the case and stuffed them in a drawer where they sit. I never could use them! This was a total waste of my money. I bought a pair of Jabra hearing aids that work about 80%. I am not a small guy, I have large ears and these and they don’t even come close to fitting in my ears.

Updated on 04/01/2026: Still waiting for my refund. It's been two months now. Don't order anything from this company.

I have acquired THREE Audien Atom X. ALL proved defective as hearing devices but mostly as streaming with TV connection which was spotty. THEN I looked at eBay to see if they were available there. To my surprise, there are DOZENS of "new" Atom X's. I acquired ONE only to find it DEFECTIVE. What does this huge eBay supply of "new" Atom X's tell YOU? Audien produced 1,000's of defective devices and now they're being unloaded on eBay.

I have a problem with the charging base for the Atom One that I purchased from WalMart just a couple weeks ago. After reading other reviews on here, I see that I am not the only one. I will see if WalMart will take these back for a refund. I wanted to discuss the problem with a customer service agent, but apparently Audien does not want to talk to customers!

I was very disappointed in the performance of the Atom X hearing aid by Audien. Even after three sessions with an Audien “hearing aid specialist,” we could not stop feedback and occlusion. When I wanted to return it, they kept me trying to fix it with another “specialist” until they said “you’re past the 45 days for returns.” This is a gimmick they use to keep you from returning and getting a refund.

So far, not impressed with their company… upon ordering, they stated 3-5 business days. Still have yet to receive them, and nothing but excuses. If upon receiving them, and they are a quality product, I’ll update this review!

Bought Atom Pro 2, along with their replacement plan, new in August 2025. Within 2 weeks, the charging case stopped working. I got it recharging with a thorough cleaning. I didn't use them for of couple months, and when starting a new job, wore them daily. They lasted two weeks and one of the two aids stopped working completely. Thorough cleaning again with no resolution. I called custumer care. They told me that it would cost an additional $50.00 plus shipping to replace under the purchased replacement plan. I inquired as to upgrading to a better model and pay the sieve in price, as when they stopped functioning, I searched and the failure of one of the aids is common. Customer care said there was nothing they were willing to do and my only options were to pay $100 for the same model or send another $400-$500 for some that might actually work. Essentially, it was a $400.00 purchase that lasted roughly the weeks of use.

Again I re-ordered from Audien Atom hearing aids. Again I am troubled with the hearing aids received. Cannot stop the ringing. Why did you change the hearing aids. I bought before and found the old model worked great. Having to replace after losing them. The old model had a cut off and on switch and no beeping or ringing. What you sent is not working with the ringing. I have made all efforts to keep them. Your great customer service is the reason I ask to replace.

Extremely disappointing experience with Audien Hearing. The customer service was poor from start to finish. When the product didn’t work out for us, we were told we were approved for a refund and even had to complete a Zoom call to get that approval. After we shipped the hearing aids back, Audien still refused to issue the refund and then expected me to pay to have the devices shipped back to me. Completely unreasonable and frustrating. I would not recommend this company to anyone based on their lack of support and unwillingness to stand behind their product.