American Furniture Galleries Reviews

Rocklin, CA

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About American Furniture Galleries

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American Furniture Galleries offers a wide array of home furnishings. The company provides living room sets, bedroom furniture, dining room pieces and home office solutions.

Pros
  • Responsive customer service
  • Positive overall shopping experience
Cons
  • Frequent product quality issues
  • Delivery delays and errors

American Furniture Galleries Reviews

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    Page 3 Reviews 40 - 240

    Reviewed Oct. 28, 2010

    I purchased a couch and loveseat from American Furniture Galleries in mid-July of this year. I recently noticed that the threading on the arm of the loveseat was coming undone. I called American Furniture Galleries on the evening of September 19, 2010. Unfortunately, I did not get the name of the man I spoke with. He said that he would put me on the technician's schedule for that coming Saturday, the 18th, between 3:00 pm and 7:00 pm. I had to work at 5:30 pm that evening so my boyfriend stayed home until 7:00 pm. No one ever showed up or called.

    That following Monday, the 20th, I contacted the store and spoke with one of the managers by the name of Mike. He was very limited with his helpfulness. Not once did he apologize for what had happened. He said all he can do is put me back on the technician's schedule, so I agreed. He scheduled me for Thursday between 5:00 pm and 8:00 pm. At 7:30pm that evening, my boyfriend called the store and said no one had shown up. The store contacted the technician and then the technician called my boyfriend stating he was running behind and the soonest he would be there would be around 10:00 pm. My boyfriend informed him that it wasn't going to work. The technician told him that he would be able to see him on Saturday, the 25th, at 11:00 am.

    On Friday, the 24th, I contacted Mike at the store who was less than helpful. I was trying to explain to him that this is completely unacceptable and I was curious to know what he wanted to do to solve this problem. He wasn't able to provide any resolution except for stating that he can leave me on the schedule for Saturday if that is what I want, other than that, there is nothing he could do. He repeatedly told me, "Look, you need to listed to me. That is all I will do for you. Do you want this fixed or not?" He was yelling on the phone pretty much the whole time. I asked for the general manager, he proceeded to give me his name, Jimmy **. I asked for his number and he said he doesn't have a number. He told me that I can call the 4 different locations and try to find him. That's when I said, "Thanks, I will."

    That Saturday, a technician showed up to my home 45 minutes late and picked up the loveseat. They had the sofa for 12 days and then finally returned it to my home. Luckily, the sofa was replaced nicely. I still have not received a call from the GM and I feel the customer service that I was provided with was absolutely horrible!

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    Reviewed May 25, 2010

    I should still have a case on file. I purchased a sectional and the extended warranty from a furniture company and they seem to have disappeared. My problem is that I need repairs done on my sectional and ottoman and I do not know where to go. I recently found a tag on part of the furniture and it states that it is a Stantion International, Seq: 23, Style 44121L 1/Arm Chaise LSF, Caress Sage. I sent an e-mail to the Stanton company and I am waiting for a reply.

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    Reviewed Jan. 27, 2010

    American Furniture is a multi-store furniture company. On Friday, December 11, 2009, I purchased a living room set from their store and paid by credit card. Later that evening I discovered that the set would be too large for my living room and I called American Furniture the next morning, December 12, to cancel my order. Their response was that they were going to charge me 15% for a restocking charge! The furniture never left their warehouse and I had to pay $225 for them to "cancel" the order! Never buy from this company!

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    American Furniture Galleries Company Information

    Company Name:
    American Furniture Galleries
    Website:
    www.americanfurnituregalleries.net