American Furniture Galleries Reviews

That following Monday, the 20th, I contacted the store and spoke with one of the managers by the name of Mike. He was very limited with his helpfulness. Not once did he apologize for what had happened. He said all he can do is put me back on the technician's schedule, so I agreed. He scheduled me for Thursday between 5:00 pm and 8:00 pm. At 7:30pm that evening, my boyfriend called the store and said no one had shown up. The store contacted the technician and then the technician called my boyfriend stating he was running behind and the soonest he would be there would be around 10:00 pm. My boyfriend informed him that it wasn't going to work. The technician told him that he would be able to see him on Saturday, the 25th, at 11:00 am.

On Friday, the 24th, I contacted Mike at the store who was less than helpful. I was trying to explain to him that this is completely unacceptable and I was curious to know what he wanted to do to solve this problem. He wasn't able to provide any resolution except for stating that he can leave me on the schedule for Saturday if that is what I want, other than that, there is nothing he could do. He repeatedly told me, "Look, you need to listed to me. That is all I will do for you. Do you want this fixed or not?" He was yelling on the phone pretty much the whole time. I asked for the general manager, he proceeded to give me his name, Jimmy **. I asked for his number and he said he doesn't have a number. He told me that I can call the 4 different locations and try to find him. That's when I said, "Thanks, I will."

That Saturday, a technician showed up to my home 45 minutes late and picked up the loveseat. They had the sofa for 12 days and then finally returned it to my home. Luckily, the sofa was replaced nicely. I still have not received a call from the GM and I feel the customer service that I was provided with was absolutely horrible!