Union Bank

I had my account broken into with an extremely secure password, 32 randomized characters including uppercase, lowercase, numbers, and symbols. After money was stolen the first time, the company not only had to be threatened with legal action in order for them to give me my money back, but they refused to disclose the individual who was engaging in the theft, and refused to do anything to prevent that individual from stealing further money from me. The thousand dollars I had in my account was stolen a total of 4 times in a row before I finally marched into the office and closed my account. To this day, they still haven't informed Zelle that my accounts were closed either, so I can't use that app either, and it's all UnionBank's fault. I would recommend people go with Wells Fargo or BofA before UnionBank at this point, and I believe that both of those banks are worse than stuffing cash under a mattress.

This is the worst bank to have any checks deposited to. They have placed my checks on hold almost every single time I make a deposit. The crazy part is that the checks are always issued from the same bank for the same amount and they refuse to even release partial funds. They have offered for me to go someplace else to get my money if I really need it. RIDICULOUS! If this is the way they treat someone whom has been banking with them for over 10 years I will no longer do any business with them.

Worst Customer Service ever. They treat customers like their slaves. When a customer default a payment even for 5 days. They just keep calling every time. The customer service agents are like hell. They are telling "Shame on you." "You are so and so." "You can't even make a payment on time". There is no head to that department. The person who is answering the call even doesn't know how to treat a customer well. The head of the department is always not in the seat. They are not educated at all. Maybe there can be ones who left school from doing thug activities. No ethics at all. No politeness. Worst Service. The customer care agents are like Hunting Dogs. Please don't buy any products from Union Bank ever!!!

This bank treats its customers like criminals. They always question when I deposit large sums of money. I have a great job at the same company for over 2 years. Why are my deposits still side-eyed?! They also hold your money much longer than other banks! They state money will post the next business day, but they decide when to post it, at their convenience --- after my account has been overdraft due to critical time-sensitive payments. This place is trash and honestly suggest you stay away at all costs.

**STAY AWAY FROM UNION BANK!!** This is truly the worst bank ever. The people in the branch are very nice but the customer service over the phone is unacceptable. Their system is super slow. Nothing processes in a timely manner. If you have an issue and contact customer service you will not be helped. They will bounce you around and will not solve your problem after wasting hours of your time. Rocheen is the worst supervisor in customer service period.

Conservative & Careful, they aren’t really oriented to the everyday person. They’ve used too many of my transactions as “float”, interest free loans, rates are bad, closed Mondays now. 25 years are over.

The customer service at Union Bank who answered my call, are crazy angry people, have no experience at all, they need to be trained for the job and they have to be trained on how to deal with the customers, they sound like they are a runaway from a mental institution, or they did not take their nerves pills today. They got angry at me because I do remember the exact date I opened my account which was about 15 years ago, and they want me to remember the date of my last deposit which is more than 5 years ago. I am over 60y. I cannot remember the exact date. My answered for the 1st question was more than 10 years and my answer for the 2nd question was more than 5 years. They got so angry, I felt they want to choke me if they could. They cannot let me ask any question about my account even I answered CORRECTLY my SS#, my D.O.B. my account number and the branch where I opened my account.

This is more than likely the worst banking experience I have ever had. My account was placed on “freeze” because of potential fraudulent activity being done to my account. I call the department and I am immediately treated like some criminal. They did not act like they wanted to help me. They acted as if I was the criminal or commuting fraud on my own account. They froze the account and now I have to speak to some investigation department with ZERO access to my funds. When this is resolved I will be closing this bank indefinitely. Customer service!! Yea right, they treat people like garbage. I’ll be going back to Wells Fargo

My wife and I had credit cards, checking and saving accounts with Union Bank for years. After my wife passed away in 2018 the bank's services got worse. The branch and telephone service (800) didn't communicate and all with each other and they made a couple of large errors. So, I decided to cancel all accounts and credit cards. I confirmed with the branch and telephone representatives that nothing was owed either way and everything was closed. Months later I found out my wife still had an open account with 13 dollars in it and my credit card was still open and had a delinquent $39.00 charge on it, plus penalties. When I asked to talk to manager I was always disconnected. I tried to pay but the bank wanted twice as much in late fees. I finally just gave up. Let them ding my credit. Lesson learned. Please don't use this bank. They are terrible and blame you for their incompetence.

I have banked with Union Bank for over 20 years. Not anymore! My checking account was compromised. They wired a great sum of money to a person across the country without checking with me first. I have never wired money before. When I realized this was happening I tried to get ahold of the fraud department and was put on hold for at least 45 min. When I finally reached a representative they were rude and could not of helped any less. Meanwhile the money was wired and immediately taken from my account. If you want a bank that only deals with fraud from 9-5 Union Bank is highly recommended. I was told they would deal with this matter promptly. I never heard from them again. I had to continually call and email.