US Bank Reviews

Be careful with their fee structure. I was hit with multiple charges that weren't clearly disclosed, even though I made a deposit before they forgave the over draft fees they still charged overdraft fees and 1 item got returned that should of been paid and despite being a loyal customer for [Number] years, they refused to waive a single one. Their policies feel predatory rather than customer-focused. I’ll be moving my business to another local bank. Customer service was very rude.

It's the old saying "If I could give zero stars, I would." When I applied for disability, Social Security opened this account at US Bank. I didn't want my account there. The biggest problem is my SS direct deposit on the 3rd of each month. It's being posted later and later all the time. Here it is almost 8 am and it still hasn't posted and an ice storm is going to start soon and all I have is a bicycle. I'm at Walmart waiting. Last month I got it posted at 7 am, this month, like I said, it's 8 am. Not to mention that I'm currently on the East Coast and the only ATMs that are free is at 7-11. Well I'm in New England and the closest 7-11 is 8 miles away. There is no US Bank branches in the store I'm in. So incredibly pissed right now. If that ice storm starts I will be screwed big time!

US Bank has terrible service, the right hand doesn’t know what the left hand is doing. I removed myself from an escrow account for homeowners on my mortgage that they charge me $29 to do. I paid my homeowners insurance in full and had them email the new policy to the bank. US Bank went and paid them again and then sent me a letter to return the payment to them when I receive it from the insurance company. My mortgage was sold to them by the bank I originally went to for the mortgage. If I had known they would do that I would never have taken my business to them. US Bank is a disaster. Stay clear of them.

US Bank is absolutely the most unprofessional crooked ineffectual organization I have ever dealt with in my 53 years, I am stopping all future deposits, and will be pulling every penny out tomorrow, Monday morning my children have gone without food going on 2 days now even though My balance is in the thousands, I have made over 12 calls to their "fraud specialists" and every person I have spoken to has given me a different time when I would gain access to any money, DO NOT BANK WITH US BANK, save yourself and your family hours and for that matter days of the most unprofessional experience of my life, they should be ashamed to collect pay checks for the way they operate.

Worst I've experience. They charge me late fee on a duplicate transaction. I was eventually refunded by the service provider but the dispute department marked my account for fraud and ruined my perfect credit score. They are criminals and DO NOT TREAT CUSTOMERS WELLS.

Went to use their ATM here in Las Vegas at 7-11 and it did not dispense my 140 that was my money for the week to get gas to get to and from work. I had to file a claim and it's gonna take up to 10 business days to get my money back. I just started working again. I'm already broke and trying to make ends meet. Now this.

I regret to inform you that my experience with your institution has been nothing short of abysmal. I just ended a call during which I was informed that there were 4,000 calls in the queue. Over the course of the last three hours—from 3:30 p.m. to 6:30 p.m. on February 11, 2026—I was placed on hold for a cumulative hour, with no meaningful resolution.

I have not had a good experience with US Bank. Been with this bank over 15 years. My account was close without any valid reason! Spoke with 4 different bankers in the fraud department only to be told my account was under investigation but they couldn’t tell me why. My entire family has an account with them. We are now closing all our accounts and taking our money somewhere else. I explained to the bankers that I need my money so that I can pay my rent. Don’t want an eviction notice for something that was not my fault. I have the money in the bank and they want release it nor tell me what’s going on.

I am very disappointed with the US Bank Credit Card. I had overpaid my credit card and transferred the overpayment to other US Bank accounts and I was charged $250! Customer service is awful. What is worst is that I have been a customer for 30 years!

This bank shuts down my card every day. Their system thinks any expense is fraud. Then I have to spend an hour out of my day to get it solved over the phone. They have longer wait times and the phone system never understands what you need yet it refuses to transfer you to a real person. It’s almost impossible for me to use my bank card.

We have had our Visa Credit Card for nearly 25 years, however I will be discontinuing their services as the result of very poor service I received today. I spoke with a representative named Quita, the most unprofessional representative I have ever spoken with. When I asked to speak with her supervisor she declined and would not allow me to speak to a Manager. Therefore I will be discontinuing their business relationship! Speaking with Quita was like listening to a computer recording. She was programmed to say something from a script, it did not feel like I was talking to a human until she started talking over me then I knew it was not a computer but a person! VERY UNPROFESSIONAL!!!

I have deposited two checks in the last two months and they have held both of them. The first one, seven days and now this one, which is from the State of Minnesota, has been under review now for six days! Ridiculous! Holding my money! I am closing my account and I am done with them forever!!!

I have two business accounts with US Bank, and although my main two business banks are Bluevine and Chase, I am pleased with US Bank - no complaints! Okay, if you are looking for more interest on your savings, then go with Raisin or Marcus - other than that, stop whining already!

I had a terrible experience at the US Bank on Crenshaw Blvd in Torrance, CA. I tried to withdraw $1,200 in cash from the ATM, but it was short by $100—I only received $1,100. I immediately called headquarters after getting home to report the issue. The representative who answered said it would take about 10 days to process, and gave me a case number (Case ID: **). Today I received a letter informing me my claim had been denied. Despite the ATM receipt showing $1200, I only received $1100 in cash. Consequently, I have no supporting documentation. If USBank Torrance Branch examined the cash balance on ATM at the end of day, they would easily detect a mismatch.

They closed my account for no reason. The fraud team Kayla is worthless. They refuse to send my money left in my account. I’m calling a lawyer tomorrow on this situation. They kept telling me my check was mailed out. Was all a lie.

CAUTION: If you have a beneficiary listed on your accounts with US Bank you could risk losing everything. YES they offered the person listed as beneficiary a debit card and to make things worse, I could not get to a person to resolve it.

This is peak end-stage capitalism. Not that I expect any credit card company to be a pillar of virtue, but this is a whole other level of blatant disregard for customer service. The agents at the local branches are typically somewhere between annoyed and rude or just bored and slack-jawed, and the phone agents must get paid bonuses based on how catty they can be in a single short call (spoiler: they all win).

I cancelled my account at a branch end of Oct, 25. The agent said everything is cancelled. However, I found out a month later there's a "reserve line" account, and it's charging me penalties fees without notifying me. I accumulated $123+ in unknown penalties, for no reason. I called many times and was not able to pay on the phone or online. I had to make an external transfer from another bank which incurred an additional $30 making the loss to $153. This is a scam. Will never do business with US Bank ever again.

Visa Cash Plus Card, suggested by staff: Currently offers 4 % cash rewards for few categories. I choose: furniture. (max 2000 $ is listed) But, not of the rewards you earned - Customer Service said: of the price you pay. My 2 furniture purchases where both higher that 2000 $ and that cancelled my rewards !!!! Watch for this SCAM from Visa. If You buy furniture: BUY EACH CHAIR OR piece of transaction separately!!! Or - USE OTHER CARD even better nowadays!

Do NOT consider this bank to do business with! I also work for a bank and NEVER in my life have I encountered a bank that does NOT care about the MAJOR FRAUD and SCAMS committed against their good clients' credit card accounts and does NOT help to FAIRLY RIGHTLY RESOLVE and help their clients! I paid off my cred card the end of September and trying to build my good credit higher to purchase a home. October 22, 23, 24th, a SCAMMER went shopping on my card and racked up $900! I called at least SEVEN TIMES for help and resolution! US Bank agreed with the merchants that I have NEVER heard of of used or needed their product and CHARGED my acct. for it! US Bank said they mailed docs for me to fill out but I called and asked about those docs that I NEVER received! The WORST experience EVER!!! RUN!!!

If I could leave 0 starts I would, horrible banking system. It never works! All the customer support people have no idea what is happening. The app fails to transfer money almost every time and no explanation except “oops our system is not cooperating.”

DONT BANK HERE. I’ve been with US Bank for 17 years. I’m pulling my account. The customer service is so poor. I went in for a car loan. They advertised 5.38 rate with a credit score of over 780-800 meeting requirements. My credit is over 800 and my dealership was from their list. No one wanted to help me. I was asked why I wasn’t going through the dealership, Because I’ve banked here 17 years and you advertised a loan at a rate of 5.38 percent. Why do I have to justify myself? It was harassed so badly I left. I’m pulling my account. I usually do everything on the mobile app when I do need support they are horrible. DO NOT RECOMMEND.

Probably the worst bank ever. Paid all my credit cards off and still reported to credit bureau that I was late when it was a bank issue. Still lost over 20, 2, 33, 2, 24 points in credit. All for different cards. I closed all accts. previously because this bank sucks and I think that was the retaliation. DON'T BANK WITH THEM.

Never could stand US Bank. Banked with them a very long time ago and it was terrible. Now unfortunately, I have a car lease through them that they are beyond incompetent about. Mind you, it's the end of October, and just received three bills in the mail.....for May, June, and September. All three have different amounts on them. All three are completely wrong. And all of my payments have been made on time or before hand for over the bill amount. Good luck trying to get information by phone or online. Seriously, DO BETTER.

If it were possible, I would rate US Bank a zero. They spend millions on ads, promoting how trustworthy they are to handle your money. What a fraudulent train load of deception. I tried to send money to a relative with Zelle... they blocked it. I spoke to customer service with guarantees it would be corrected...and still got blocked. They claimed you didn't know my cousin!! They claimed my cousin is scamming me. They say if I complain to upper management, they will debunk me!! I tried to wire money because of the situation. US Bank wants to know why you need to send money instantly!

Had a horrible three years dealing with them. Short version, closed my account, never returned my money, lied to my face and one of their board members and top officials are now serving time for trying to steal my money. Goodbye and good riddance!

Horrible customer service. Bank has misreported information to TransUnion over almost 4 months. Multiple disputes but they still have not updated the information with TransUnion. US Bank staff do not know how to navigate their own organization. So many mis-transfers, and disconnected calls. Too many "no we can't do that" responses; no solutions. No returned calls after promised call backs etc etc etc. They insist on doing things in writing with response times over 30 days rather than making it possible to share screens etc.

I paid off my loan in October of 2021, selling now and these fools have never release the lien. You fools have been paid off for 4 damn years. Now I have to jump through hoops to get that document electronically and sent to my new address. NEVER USE THIS BANK FOR ANYTHING.

US Bank, you obliterated my stellar financial standing by terminating ALL FOUR accounts I had with you, without even giving a rationale to Customer Service or the local branch. "The letters are in the mail" is all any human being could say to me. Personal Checking, Personal Line, Personal Loan, and a Credit Card were ALL closed without a moment's notice, whilst doing renovations to my house and taking short summer vacations, in the interim. The letters belatedly arrived noting that each account was terminated for "suspected fraudulent activity". Even the local bankers were mortified for me. I had been an exceptional loyal customer for 24 years with you, US Bank, even when overseas with the military! Thankfully, Bank of America swooped in to help begin picking up the shattered pieces of my life and will forever hold my business and, now, my heart in the palm of their hands. To give you even one star, is one star too many.

Disputed a fraudulent charge for concert tickets trough Etix.com someone used our debit card number to purchase, sent to a different address than ours for a concert in KC (We live in Denver). USBank Fraud agent closed the case stating the merchant (Etix) claimed the charge was legitimate and could prove we made the purchase because the billing address matched (when in fact it did not). Agent didn't change their mind even when this was pointed out more than once.