TaxAct Reviews

I have to agree with the rest of these reviews. After using TaxACT free for many (8+) years I was highly pleased with the ability to quickly enter my info and spit out the needed forms to mail to the IRS, all at no charge. For 2015, TaxAct has made a horrible, horrible mistake by forcing normal users who need to file a standard 1040 form (A 1040, for Heaven's sake! The IRS's primary, most basic document!) - or even print a hard copy of their return - to cough up $30 to "upgrade to TaxAct Plus". That they prominently highlight the phrase "Free Federal Edition" at the top of every page makes this even more deceptive, bordering on a scam.

I began using TaxACT several years ago and thought it was an okay deal. Last year they almost completely screwed up my taxes and I just discovered they billed me for this year's edition and believe me, I will never use them again.

TaxAct is listed on the IRS website as a "free file" preparer for those who qualify. This is the second year I've used them for my son, who is a student. If someone who makes $10k a year can't file for free then no one can. Last year it cost me $25 and this year it was $50. The whole procedure is nothing but trying to get you to purchase add-ons. I will absolutely not use them again.

Advertised as free, far from it for a simple college student return. Way easier to do it manually. Asked for my money back...doubt it will happen.

I've used TaxACT Online for the last several years. It used to be fairly easy to correct errors as you progressed. You could go back and they would be corrected across the platform. I was helping my son file his taxes, he doesn't have lots of money. This year, I was forced to upgrade to a product that cost twice what I should have paid, simply because at one point I said "yes" when I should have said "no" on the state tax return questions. Although I tried multiple times to correct that, it would not allow me to complete the process without upgrading to a higher cost product that wasn't needed. Ripping off those who can least afford it!

After reading many of the other reviews on here, I felt I needed to provide my experience. I have been using TaxACT for more than 7 years and have not ever experienced a problem with the online version itself. The IRS has changed tax laws over the years which has delayed e-filing, certain form availability, etc. But no matter how you file your taxes that would be the case because that is the IRS. The IRS did do a significant overhaul on some tax laws for tax year 2015 which did cause some delays this year as well as issues with the people who filed right away in January and early February. Again, IRS issues. I file Schedule C (so not 1040EZ) and have found that TaxACT is much easier than any other online option out there. If you follow the steps and put your information in correctly, you should have no problems.

Poor product and you pay for printing! This is a product service that you pay for everything. It starts off with a lower amount, but by the time the federal and state are completed, this program costs as much as other expensive programs out there. This is my LAST YEAR with TaxACT. Never again with them.

I used TaxACT software last year for the first time. The Federal return is fairly easy but the state return information transfer is horrible. I called their support people and was told I needed to open a ticket. A week later I reached out to ask why I hadn't been contacted and they told me they couldn't help me. As others have said, you can't access the entire return and every time you want to print out a form for review there seems to be another cost to do so. I'm done with these guys. Save yourself the aggravation, stay away from these guys and buy some good tax software.

Impossible to view IRS forms displaying my data other than main form 1040. This is an important review step. Very cumbersome multistep process to complete if you need to proceed out of their prescribed order. Navigation is weak. Every time I spend time looking for inputs in my records, TaxACT logs me out of program. Very frustrating. And the password requirement is ridiculous.

I've used TaxAct before, but it's changed this year and not for the better. It's difficult to get out of any section's "Q&A" process once you're started. So, if you decide halfway through a section that you'd rather exit and then enter data directly into the form (instead of via Q&A), good luck! And, at several spots, I was prompted to revisit the "Federal Q&A." You would think maybe those word would have been linked to that section, but no, and it wasn't intuitive where that section was. I kept looking for "Q&A" under the "Federal" tab, but there wasn't a link or subtab, or even a header with "Q&A" in it. I eventually realized the "Q&A" section was the content itself residing on the main "Federal" tab's page.

It was impossible to review any copies of my tax return, which was very frustrating. You can only do sections and never view the entire return. It's like considered top security information when you are paying for it. I'm no longer going to use this site. I was happy with it for a few years, but it all changed this year for the worst! In retrospect, I should have read these reviews first.

NOT FREE!!! Compared to TURBOTAX, TaxACT is slow, cumbersome, inaccurate, and expensive. TaxACT filled out an unneeded Fed form and would not continue without $15 payment, which I foolishly paid. Wanted $30 to e-file Fed and State. When I tried to print my state form TaxACT wanted $15! At that point, I quit and switched to TURBOTAX which was EASY and FREE. Took half the time to go through questions and forms. NO bogus Fed form either! E-filing was quick and easy. Easily printed forms for paper file and saved copies to Googledrive. I will NEVER use TAXACT again.

My situation is so similar to all of the above. I've used TaxACT for many, many years. I'm not a professional. I just prepare for my son, mom, spouse, and another relative. The pricing structure this year is not only higher (ok I could live with some of that), but also HIGHLY DECEPTIVE! It started with a simple 1040 for my mom: $9.99. The when I went for my son's simple 1040, another $9.99. Frustrated I just needed to get mine done and lick my wounds and found that, since my return included a very minor schedule C, I had to pay an additional $24.99 to upgrade to "Plus." Ripoff artists. They will never get another penny from me. They should change their name to TaxScamAct.

I have used TaxACT for years -- was fairly satisfied. But this year they had to get greedy. I am DONE with them forever. There was always a basic free filing option for 1040 forms. NO longer! They insist on a $25 fee now AFTER you have entered all your info. The IRS should investigate this shabby outfit. DISGRACEFUL and a huge waste of my time. Now I have to start ALL OVER again with a more reputable company. Hope they go bankrupt.

Last year I used the website which took hours to login and when I wanted to log back in had to reset my password several times, which happened again this year. I paid for fed and state just to have the state return not go through which meant I had to resend state return in late. This year I paid for both again and I am still waiting for the state refund 6 weeks later. Try to login to see the status of refund but again cannot get through and don't even try to find a number to call a real person to try to clear up the problem. Instead this year I got a letter from the IRS saying I owe them money when I had gotten a refund through TaxAct. I'm done with them. I'll find another tax preparer next year. Website is a rip-off.

I agree with everything that has been said in reviews here. I have used TaxAct for many years and have always been satisfied. They have revised their online program and it is just horrible. I had so much trouble signing in. They have you check I AM NOT A ROBOT and then show you small images that are hardly discernible and you have to click on pictures. It keeps signing you out, and they made the program so user-unfriendly and VERY SLOW. It took me several more hours to do my Federal than previous years. I paid the $19.99 for Federal, which was okay. They tell you to submit Federal before submitting State. So I did Federal first, and little did I know that they would want to charge me an ADDITIONAL $19.99. This is outrageous and very deceptive. I will never again use TaxAct to do my taxes. I am very disappointed with this company!

Because of the way they ask a certain question, I got a credit. Yeah... Right?... No. Now I find I am not eligible for the credit. I have to amend my 2015, and pay back 2014 and 2013. I am pissed. T. A. cost me time and money. They asked if I had a family member living with me? I said "Yes", they gave me an EIC credit. They should have asked, "Do you have a family member living with you under the age of X?"

I have used TaxAct for the last 8 or 9 years. This was one of the free options for filing the Federal forms. This year, they are charging for anything other than a 1040EZ type situation. Have expenses/income for being self employed (sole proprietor), you have to upgrade to basic for $30. Want to itemize deductions, you have to upgrade to the basic for $30. Both these have been included in the past. I just abandoned at that point, because as far as I am concerned this is not "free" Federal filing. They even sent me an email saying both the Federal and state were free filing. I will either find another that allows those items, or I will go the old fashioned route and send in the mail.

I have found using TaxACT this year. The most difficult program to use this year. It is so frustrating. There is no easy way to sign in to the program. Clicking on robot box then clicking on all images with mountains drives me mad. The images are so unclear. If I am wrong more images appear and I have click again. If I am right then my password and username combination is invalid. Then I have to reset my password. This happens each time!! I have been using TaxACT for years and have never had such problems. I will never use again.

I have used this program for 12+ years. I loved it. Till this year. Too many ads, quit responding and quit in the middle of a couple returns. Very long load times. Not a happy camper. And when I say NO to a question--DON'T ask the rest of them anyways. Now I can't open a PDF copy, says permission denied. What's that about??? I don't use the online version either, I always buy and download it and keep files local.

I've been using TaxACT Online for about four years now. I've always been pleased with their simple, honest pricing and comprehensive service. Cut to this year, 2016, where I'm filing for 2015. I see that the price has been raised exponentially to $20. Oh well, I think, that's fair. Prices go up over time. So I file my federal return -- no sweat. Then I go to file my state return and they suddenly ask for ANOTHER $20. This was very deceptively structured so that they already had my $20 and basically fooled me into thinking I was covered for state, as well, though that wasn't included. So they hosed me.

It took me almost all day to complete the questions. For some reason once I entered my W-2 it said I owed $4,126 and never changed. I am a low-income person and never have to pay. For some reason it added some misc tax on other taxes #11-Uncollected social security and Medicare on tips and insurance form W-2 for 4526.00. This is not on my W-2, and I tried to delete this, but there was no option. I thought it would change once we got to deductions but it did not. I printed the return and found this additional tax that does not apply to me. I went to TurboTax and had my return done in about 30 minutes. I will never waste my time with TaxACT again, even if it is free. Terrible experience. Please do not waste your time.

This is going to end of my use of TaxAct. It used to be a cheaper solution to TurboTax. It's not only because of the $40 fees for direct deposit. They also playing around with the pricing. They don't honor discount for continuous users and the pricing is jumping around to confuse you. Basically, other than a GUI, there is nothing special about this software compare to the old paper worksheets. If I pay TurboTax premier then it will calculate my ESPP and RSU accordingly. I paid $20 for TaxAct but I have to calculate by myself for the cost bases of my stocks. Somehow the price hop matches their prediction of 3x profit this year. Well, I would say goodbye to TaxAct.

I have used TaxAct for several years for free, since in Texas there is no state income tax. This year, I completed all the data entry only to be told it would cost me $19.99 to file with itemized deductions. My other option was to take the standard deduction at a loss. Boo, hiss!! I copied my totals from the (non-printable) forms and transferred it to the truly free ones at freefillableforms.com. I will not support a company which deals with its customers in this deceptive manner. There should have been something upfront stating what exactly you get with the free version.

I have used TaxAct (basic) for seven years. I didn't realize how much I took it for granted... until this year. Doing my taxes used to be a breeze, they aren't very complex to begin with, but it was a couple of hours at most. This year was so stressful. Every time there was an update, the shortcut/icon and program executable would get wiped out. I had to re-install the program every time there was an update. (no virus protection was running when I was down-loading the updates, and original install I had full admin perms). The navigation and prompts were not as easy to follow as the previous years, and I also got pop-ups saying I need to buy-up to the deluxe version to complete my filing.

Save your money. There is no phone service. Waited 2 days and no answer. Kept saying they were busy. VERY expensive. Put items in my account that were NEVER entered by me. If you use them, call your credit card company and refuse to pay.

I will never use TaxACT again. I did the taxes for my friend, a Native American potter with a very small little pottery business. The input on Schedule C was minimal, yet I was charged their full fee for it - as if it was a huge business with use of home, etc - for it though we were never charged in the past. FREE software indeed!

I have been a returning customer with TaxAct for over 7 years. This year, every time I log in, the website states username and password is incorrect. I call customer service and wait on hold. The website refuses to acknowledge the correct username and password each and every time I log in. Very FRUSTRATING! If this continues, I will NEVER use TaxAct again.

I have been satisfied using TaxACT for a number of years, but in 2016, the product has taken a major downturn. Only after entering your basic information in the free edition do you learn that you can not enter data for forms such as itemized deductions which in past years were available. Then, attempting to upgrade to the required "Plus" edition is a nightmare of confusion with no explanation, ultimately leading to the option of importing last year's tax income information with the warning that this will result in the loss of all entered data! Meanwhile I see they have lied to me, that as a prior customer I get a 20% discount but the "discounted" price is exactly the standard price. A VERY POOR EXPERIENCE WITH A COMPANY I USED TO RECOMMEND. I will never use this product again.

I tried to input dependent information but I cannot. Customer service is very bad. No one there to answer to your questions.

This is an update on the issue I had with Taxact. I was able to resolve the issue after exchanging a few emails with their customer service. Somehow there were two accounts with the same email. Not sure how this is possible. Nevertheless, they deleted the redundant/unknown account and I was eventually able to file my 2015 tax returns with Taxact. Did not see any issues after the duplicate account was closed

After reviewing the complaints against TaxACT this year (2016), I felt I should add my thoughts. I have used TaxACT for the past 9 or so years. Great program, easy to navigate, very satisfied for the past years. However this year, navigating through the program was more difficult. Can't seem to log in with my previous log-in and password, as I have done in the past. What change!? They need to go back to the way it was in previous years. Also note the prices have increased. Don't mind paying the higher price, if the product worked as it did in previous years. Did manage to complete my taxes, but it was not as smooth as in the past. Now searching for other sites to do my taxes next year.

I received an email for a free return just to be charged 40.00 at the end of the process. I filed with them in previous years and qualified for a free federal return. They charged me 19.99 for the federal and 19.99 for the state. They are really lying and ripping off consumers with their false advertising.

I have been using TaxAct without any issues since last 4 years, and have been recommending this to all my friends. This year, surprisingly they are charging $19.99 for Federal which used to be free until last year. They also increased State filing charges to $19.99 which used to be $15.99 until last year. Regardless, I went ahead with the tax filing as it has been piece of cake for me using TaxAct, and you know what - first they have introduced so many clicks and redundancy in the software this time, I was getting irritated clicking through. And then my efile for both Federal and State are rejected. I have tried 5-6 times fixing the errors as suggested by TaxAct mails but that has not helped. When I tried to call their customer service, those numbers don't connect at all. I wonder if it is fraud service this year???

Tried all morning to continue inputting my return data. Can't get to my information or get any help, or even get contact information for TaxACT. I have been satisfied in the past. So what is happening?

I work as a Technical manager and found this application to be difficult to use. In previous years, I used TurboTax and H&R Block and had decent experiences, so chose this due to a slightly better price. WHAT A HORRIBLE CHOICE! After spending an hour reversing an answer that was buried in a place that was hard to find (and was going to cost me ~$800 if I didn't find it), I made my final changes and was ready to file. At the filing step, the pricing didn't match the promotional pricing for being a first time user. I logged out and went back to the site where I found the original promo and selected it again. I logged in and now had 2 returns. I opened one of them and saw it was blank, so I deleted it. I then went to the other return and it was also blank! So, I now have no return and need to start from scratch!

I have used TaxAct for the past four years. I have been very satisfied in the past. Like most other reviews, I was surprised at the end of the input phase that the only way that I could file was to upgrade. Last year for exactly the same forms the Federal filing was free... This year, $19.99. Last year the state filing was $14.99. This year $19.99. There seems to be more pop-ups for upgrades this year, which is a nuisance to navigate through. This year you also have to enter duplicate information when getting an auto deposit for both federal and state. State address input on most of the screens don't function well. Will be using another source next year... so much for "FREE"...

OMG - I have used TaxAct for the last six years. I am 79 and have no tax liability since 2009 when my husband died. I found it "a piece of cake" to use. However, today I pulled my 2014 tax file, assembled all the required information; set up a new password, etc. and had trouble, trouble, trouble! Could not import last year's info; was locked out several times; and experienced other problems like I just read about on this site... After 3 hours I thought I was losing my mind!!! When I couldn't see whether or not I had a tax liability for the year I was unwilling to put in my credit card information and figured I would have to return another day.

Upon a recommendation from a co-worker I use this site instead of going to my tax guy. Granted the program seemed easy to use, however when it came time to getting my refund I didn't get it. The IRS confirmed that my refund was sent to my back 2/24/2016, waited more than a week and a half no refund. Called the bank, the funds were not sent, the IRS (yes the funds were sent on 2/24/2016). Called the customer service not only were they rude and argued with me that they won't help. Called their "Republic Bank" can't get a live person.

Customer service has not responded to any of my inquiries regarding my inability to log-in to my account. I am trying to get copies of my filed 2015 returns. It appears after TaxAct has received their payment I have been left out to dry. All I get from TaxAct is that I need to change my password. When I change my password it creates another file for another return to be filed. I have sent TaxAct all the pertinent responses regarding the original account: email, last four digits of social and a security question but I get no assistance.

I have used TaxAct for several years without any incident. This year, I have experienced many glitches in progressing forward with the program. I was doing my son's return which only needed to be an EZ form and while entering information, a pop up appeared suggesting that I would need to upgrade based on the information that I wanted to enter. He made no contributions nor does he own property but I just wanted to complete this process so I said Yes to the upgrade. Well they upgraded me to the Plus plan instead of the Basic (which I didn't know until I was finished entering my credit card information) and I was charged $39.95 for the Federal and State return. I'm furious. Be cautious when progressing through this scam of a program. I also tried calling customer service as I was now a preferred customer and the phone was not in service!

I filed my taxes with TaxAct in previous years and was well satisfied this year. I filed my taxes in the Middle of January 2016 and they were accepted the next day. 10 days later I received my state refund and a month later after contacting the IRS about federal I was informed by the IRS that all my necessary EIC documentation was NOT submitted by TaxAct and that I would now need to wait 2-3 weeks for a letter from the IRS then paper file my EIC at my local office and then after that I would receive my refund in 2-4 weeks. I am still waiting for the letter from the IRS and when I contacted TaxAct customer service the only thing they could advise was that I contact a local tax professional in my local area. UNBELIEVABLE!!! I will never use the TaxAct service again.

Really disappointed with the product compared to how it worked and its pricing for the past several years. It used to be $12.95 for a federal return with any of the forms or schedules you needed. Now, after you spend hours inputting data, you get to the end of a section and get a message saying, "oh, that will be another $5 or $10 upgrade if you want to file that form." I won't be using this product again--I'm not sure what other hidden fees or charges are likely to pop up if I try to file within this year--I can't find any of the fees or charges listed on their site. And their pricing materials are misleading--it doesn't tell you for example that you can't even file a Schedule C UNLESS you pay the highest price ($29.95 in my case). The product is no better than it was last year--no improvements that I can see, so it's hard to stomach the increased pricing and being so misled.

I've used TaxACT in previous years because it was an economical way to file and relatively simple. This year based on its advertising it was $14.99 to file but NO! When I went to check out and file, the cost came up as $51.90! There was an additional state tax filing fee of $14.99 and a fee to directly deposit the refund into my savings account through Republic Bank if I wanted to deduct the fees from my return. What a scam. I'd rather refile with a more reputable site and spend additional time recreating my return than pay these scammers. This is bogus TaxACT!

I have been using TaxAct for the last 4 years with no problems. Last night and today I am not able to login to my account to work on my return. I get the message "Hang In There" which never goes away. I actually got someone on the phone and after 1 hour they are not able to tell me what the problem is. I told him I would have to use TurboTax and start over with my tax return and he said okay.

I did my first son's taxes and since he had stock sales the price was $14.99 for fed and $14.99 for state which was fine. I did my next son's taxes with the same info and the cost was $19.99 for fed and $19.99 for state. Why??? Who knows?

I have been using TaxAct for past nine years and never had any issue. This year I tried to contact customer service for several times but each time they kept me on hold for more than an hour - until I finally hang up. Unfortunately it seems they changed their customer policy which will definitely make me think twice before I purchase this software next year. Also, running this software (download version) is much slower than in previous years, not sure why?!

I have used TAXACT for several years and have always been pleased with the ease of use and the results. This year, I noticed a dramatic difference. Several times during the Efile process I got "thrown back" to an initial start screen (for no reason) and had difficulties getting back to where I was. At one point, I had submitted partial VISA card information (for which I wanted to charge what I owed the I.R.S.) and got tossed back to the beginning. Because of this, I had to start the Efile process all over again.

TaxACT has two very different products. TaxACT that you download onto your computer; a 5 star product. TaxACT ONLINE; I would give this product ZERO stars. I have used TaxACT downloaded to my computer for the past two years and thought it a great program. When I went to get it this year the website steered to the ONLINE version; so I struggled for days and many hours without success. It said I owed the IRS tens of thousands and I didn't know why. I gave up and downloaded TaxACT to my computer. It has a totally different interface and it is so clear and understandable. I reentered all of the data and was through in about two hours; and I owe a lot less, about 7cents on the dollar.

I have used TaxACT to file my and my husband taxes for the last several years and was happy. My husband passed away this last year so I followed their instructions to file a joint return with a deceased husband and my return was rejected. I was at such a loss as to why it was rejected that I called and a very nice woman walked me through the return and we resubmitted it and it was again rejected.She told me my only option was to file a paper return which obviously I have to do. I could have done this without paying them and I am extremely upset that I went through all the work on their site which was not clear if you have something unusual as the death of a spouse. I moved during the past year so I paid them for 2 state returns and the federal returns that I now have to file by paper. Very upsetting. It seems that the site works fine until you have something different like the death of a spouse and then they are of no use.

I have used TaxACT for several years, and have been very pleased with it---not at all the case this year. The program is very glitchy. It doesn't seem to recognize when I've entered things---it sends me back to previous pages. When I logged back in to pick up where I left off yesterday, it didn't work. It took me right back to the beginning. The guided process that seemed to work so well in the past, is not working well this year. I haven't contacted their customer service and probably won't, based on the other negative reviews I'm seeing. Other tax programs are rated higher than this one, and I will likely go with one of the competitors products.

Never use TaxACT. Customer service is horrible. The amount it said I was getting back never happened. I've been on hold as I'm writing this for 45 mins, all around horrible. I will never use them again. I used TurboTax last year and had no problems. Thought I would try something new and went with TaxACT and regretted it!

When trying to enter my IRS PIN, I hit 'Continue' and a blank box pops up with an X at the upper right. I looked for support to inform or get help via phone and there is no working phone number. I wasted 2 days trying to file with them then went to another site. They also seem to sneak in a $12.99 fee. Advertised as free.

All the basics are good, but sometimes the questions can lead you unwittingly down complex paths and forms that you don't need to fill out. This is one of the less expensive tax prep applications, but it works very well and is always improving every year. Very easy to use and it allows you to either fill in your forms directly or guided. I've never noticed anything unsecure resulting from using the site. It will log out if I'm idle too long and although that's annoying at times, it makes it very secure. The good thing is that it remembers where you left off at log-out so you don't have to retrace a bunch of steps. You can amend your return using this software now. It's fairly new and you have to still print the forms and mail as there is no eFile for amendments, but you no longer have to do them by hand.

They have links that pop up as you're doing your taxes to expanded explanations of the information you need, paperwork you'll need and the information you'll need to take certain deductions. They prepare state and federal returns at the same time, the fed return is free to file, so I would file fed first, pay for the state when I got my refund. Worked for me. They also keep your files on their servers so you don't have to worry about losing the info. Love that! Didn't have to finish at a single sitting. Could enter W-2s as they came in, save and finish up when I was ready. They have easy to understand explanations for each line available, worksheets to check eligibility for some deductions and credits. No problems that I'm aware of and I used them for the last 8 years before my retirement, still check by filling out a return every couple of years to double check if I have a tax liability on my retirement income.

The software is very accurate based on your answers to the questions they ask. However, their "side bar" is not that easy to understand. I originally ordered the basic tax package. However, when I got ready to efile the return, it wouldn't allow me to file. I was forced to upgrade to the next level. I was totally incensed that they had not been more forthcoming about the descriptions of each program offered. Program is a little unwieldy in my opinion. It's a little hard to navigate and get back to a point you want to review without going through the entire interview process again. I shortcutted that procedure by clicking on the form flag beside the amount I wanted to review. Because I am super cautious about personal info, I download the program onto my desktop. I have had no breaches in past years with transmitting my return through the program.

After using Tax Act for 10 years I am through with it this year. After spending 2 hours on a complicated tax return, the pages stopped loading. I kept getting a "processing" screen that stayed blank. When I closed my browser and signed back in I got the same screen only this one said "finding a secure server." I'm not sure my return will be there if and when I finally can get back on, but if it isn't I will be starting over with Turbo Tax. Also, they trick you into thinking the fee is the same as last year (federal free, state 14.99). However it says 14.99 in large print and state-extra in fine print so the fee is actually doubled. The "phone support" is another issue. It is only during "business hours", not when most people are home working on their taxes.

I've been using TaxAct a number of years with no complaint. A couple of weeks ago, I logged in and did my taxes. Went in today to finalize them and file, and it wouldn't let me into my account. After several failed attempts, it locked me out. It didn't ask me any security questions. It didn't send me a verification code. There's no way for me to reset it. I've been on telephone hold forever, and I've been on "chat" hold forever. I feel like I'm their hostage. Never, ever, ever again, TaxAct. Thanks for nothing.

After using TaxACT for the last eight years, in 2016 it was a "D" class experience. After spending several hours navigating and finally completing TaxACT 2016 less than user-friendly program and proceeding to e-file only to learn that the system denied the advertised free Federal filing! TaxACT is only allowing income filers at or below a certain gross income, the free Federal tax filings but they didn't convey that information to its users until after they had completed the work. Everybody who isn't at or below their income threshold are immediately routed to the cost of fees for Federal e-filing long form.

I'm so upset with TaxACT. They advertised this right on their website: "Plus: Best for itemized returns, homeowners and investors $14.99." "Fast, easy, free tax filing Prepare, print and e-file your simple federal and state (1040EZ/A) for FREE." So, I complete the entire thing, thinking I could e-file for $14.99. I go through a series of accepting terms & agreements based on the e-file fee. AFTER I accept, I'm given my receipt with this itemization:

I had always been pleased with online TaxAct software and had not had any complaints for the last 6-7 years until this year, 2015. I used to be able to chat with TaxAct customer service as well as contacting them by phone for a refund. But now, calling or chatting online with TaxAct is no longer available so I had to resort to emailing TaxAct customer service. They do respond to me but there is always wrong information given in their emails. I filed my 2013 taxes last April 2015 with my username and email but TaxAct say that information is not what they have for my records. So why am I able to go into my 2013 return that I paid for 2 years of data archives with the same username and the email I gave them. I know this because I had to change my 2013 password and TaxAct sent me an email to that same email I told them I had so that I could change my password.

I am glad to see that I have not just lost my mind and that others are having the same issues this year. I have used TaxACT for the last 8 years with no problems. I know that they charge for e-filing state returns and that is fine, but this year $19.95. Really and of course as others have stated do not see that till the very end when you are expecting 14.95 for state e-filing only. I have told so many people about this site and now I am feeling bad and hope none of them took my advice. If they did I am sure they will question me next time. Very disappointed.

TaxACT doesn't seem to prepare tax forms for non-residents, but they don't say that anywhere. I entered a lot of info then realized they had a Georgia amount due listed. I don't and never have lived in Georgia. Sent emails about the GA return and why the amount for ACA was included/how to get it off since there was no telephone number, and no response. Apparently this program isn't going to work, have used turbotax in the past, not thrilled, so will try H&R Block I guess. At least I didn't pay anything.

I have used TaxAct for 10 years - never any trouble. This year has been horrible - I have tried to call numerous times for help constantly busy. Have emailed everywhere for help and no one responds. They tell you they will get back to you in 1-2 days! Really? What kind of online help is this? There is something showing up on my completed return (a casualty loss of $130) that I did not put on there and cannot for the life of me figure out how to remove it. I checked under casualty loss and there are no figures there. Does anybody have a number that TaxAct answers? Does anyone know where I can find this $130 popping up that is incorrect? I would appreciate you letting me know - **! Next Year TURBOTAX! (And obviously TaxAct does not care as I have even emailed the sales office and public relations - no one responds!)

I have used TaxACT to file my federal and state for several years now and have had no issue until this year. They are now limiting free service to 1040EZ/A forms and are charging $14.99 to access the 1040 long form. They then charge additional to file state. In the past they sold their service on information retention and populating fields from the prior year. This year you have to pay a premium for information population to occur... Again, this had always been a free service. TaxACT is of no value to me at this point. I will not continue my service with them this year which is a shame because they had an excellent product, but it's nothing that I can't find elsewhere.

I have been a customer of TaxACT for approximately 3 years. I had small problems before with establishing if filing had been successful. This year has and is still a nightmare. I have been working for 3 days now and still don't know if I have been successful in the filing of my taxes. Yes, I have asked questions and used a lot of paper and ink printing the answers (How to know if your return has been filed etc.). Allow me to give you some events for the last 3 days. First, as a return filer I was required to complete all my basic information although it referred to my 2014 Taxes Import.

I unfortunately feel glad that I'm not alone with my views on this company. I am in the same boat as the others. My story is the same. I've used TaxACT as an alternative to TurboTax/TaxSlayer etc... And man it is time to walk away. I hardly ever post reviews on the Internet, but if time is money (which it is)... Then it will actually cost you double to use TaxACT. Look up whatever they want to charge you then double it.

Last year I used this service - no problem. This year, I went to file my state returns and it said TaxACT was not given permission to file them. This is already mid February, and the error message was about a C Corp. I have an S Corp. SO you can imagine I thought something was messed up. So I tried calling their phone number and got a busy signal. Then I tried for the next two hours over and over, getting through and getting dropped...

I am having problems with my IRS PIN too, I tried 5 times using the instructions from the IRS. Followed the instructions, entered my PIN, and the same results "IRS has rejected my PIN". Something is not right. IRS system gives me the same PIN.

I've used Taxact for years. I've always liked it. Until this year. I will not use it again. When I started my return this year, it wouldn't remember any info I had entered and had to start over each time. I had to pay to use forms that I've never had to pay for to use. It has been breached multiple times this year, with other filters I know having their ss # stolen and saying the IRS has already received a return for that #. Online help or otherwise is nonexistent. Just terrible this year. Sorry to say I now have to get used to new tax software.

I saw that TaxACT advertised "free" Federal and State tax filing software. When I went to do my taxes there was a $14.99 charge probably because I had 1 schedule to do. I thought the $14.99 was for both Federal and State but after I paid the $14.99 there was another charge for $14.99 for State. Most products will charge for State, but not for both. I will never use this company again. Ripoff.

I've used and have been satisfied with TaxAct since 2008. However this year was DIFFERENT. First of all the same product that I paid $12.95 for had jumped to 29.95, and then after spending 2.5 hours entering my taxes when it got to the point to enter information on Schedule C it said I needed to upgrade. Called TaxACT to see what the deal was and was on hold for over an hour! Then the rep said that I needed to upgrade to "Premium?" If that wasn't bad enough AFTER upgrading it DOES NOT ALLOW you to enter job related expenses into Form 2106. When it asks if you want to enter vehicle mileage and then just skips right over it.

I have used and help my friends and family in the past 10 years in using to file their income taxes for free (Federal) and this year I noticed that it is no longer free if you Itemized and have self-employed income. I got all the way to the e-file part and stated I had to pay a fee $14.99. I was very upset because I will be trying another company that is free to file and do e-file. I brag on TaxACT for many years but now I do not know what to say.

Been using TaxACT for a number of years. Every fall, get an email to lock in prices before the increase. This year it was $14.99 for file federal and state returns. So I do my 2015 taxes, get all the way to end like in past years and have to pay the fees of $14.95 to e-file. Yep, no problem, that's the price I expected to pay. Then put final touches on the state return and guess what, another $14.95 to file the state return. So it costs twice as much as the advertised price. I contacted TaxAct and get a step by step reply to see the pricing within my account. And of course the TaxAct program shows that it's $14.95 for each fed. and state return. Very deceitful. TaxAct - you got me this year. But never again.

I think this is my fourth year to use TaxACT to file both my Federal and State income taxes. Each year it becomes more complicated, even though I file a 1040-EZ. This time around though the website stated that I had an incomplete Box 1 (Wages, tips, other income) in my State filing, and that I needed to go back for completion. After 4 failed attempts, I finally decided to select "delete" State from the process. Guess what, it then said I had successfully completed both my State and Federal filings. So darn frustrating. Next year (2016 filing) I will use a different company.

I have used TaxAct for nearly a decade with no problems and even preferred it over other consumer software because of its price and great interface but this year I have tried to file more than a dozen times correcting the same EF pin complaint. It tells me that the return is submitted but when I check on it the program says there is no return on file and IRS sends a rejection. I'm moving on! Enough! And forget getting your money back!

They claim it's free but at the very end they surprise you with wanting to pay them money to make things faster. They initially say they are free then at the end they say, "sorry we can't do this, you are trying to access these premium features, pay now." The issue is they should be upfront instead of springing it on you at the end. They are not upfront and honest about what they are charging for. They are just hoping people pay the 10 dollars at the very end for convenience sake. So after a few years using this service, I used H&R Block online. It was a much much better experience. This is only for federal taxes, state taxes I don't have to do.

I have used TaxACT for years and started this year by clicking the free-federal-tax-return button as always. An hour of entering info later, message pops up that because I had a state tax refund last year, filing is going to cost me. They have a right as a company to change their policy, but they didn't change their user interface to help even long-time users understand this, and in the "What's New" section of their intro website, nothing is said about the rate change. That's bait-and-switch, that makes them scoundrels, and that's why I'm writing this.

AVOID USING. Miserable! Have used this program several times in past without difficulty, but this year they have made changes that make it almost impossible to use -- constantly shuts down and requires you to log back in, cannot use computer to look for required data (like addresses) while you are using program, misses asking many key questions, very non-intuitive structure makes it difficult to find where to put key information. Really just a miserable experience. I don't know what happened -- it was fine before. If there is a customer service number, they make it very hard to find.

In signing up for TaxACT and their Bundle Package, I informed the salesperson I did not have an EFIN and was told I did not need an EFIN until January 01, 2017. I was just starting my Income Tax Business adding to my Financial Planning Business, better serving my friends/clients. After filing my first 14 Income Tax returns, ALL FOURTEEN were put in "SUSPENSION" for I did not have an EFIN. In checking the IRS Website, it takes a minimum of twenty eight days to get an EFIN. In conversation with the tech rep, Paul by name, I could hear the shoulder shrug through the phone. After waiting 45 minutes, he asked me, "What do you want me to do?"

I have used TaxAct for years, filing itemized federal tax e-forms 1040, completely free. This year, I got all the way through the ordeal of entering all my numbers, which took me 2 hours. THEN I am told that I have to pay $14.99 because they don't have Form 1040. What!!! I am so angry. Is this legal? I will never use this company again.

I have used TaxACT for over 10 years. I have always been able to use the basic version but this year, they restrict what forms are available and they constantly force you to upgrade to the most expensive version of the program. Very misleading! Last year I filed federal and state for $21 and this year it will be at least $40. I should have cut my losses, but with each new form they charged me more. The user interface is terrible this year. Go somewhere else.

I used taxactonline.com to do my taxes this year and tried to contact them several times through email and no answer. Then there is a phone number that is constantly busy. I needed to know why I could not preview my schedule C and other forms before filing and NO ANSWER. The only form I can see is my 1040. There is not even someone to chat with. It is ridiculous.

I suddenly found I couldn't log into TaxACT to finish my tax return. I learned that you are blocked out if you forget your password a couple times. So I sent emails asking to be unblocked, but it's been several days and still no action. That's enough for me to find another service or perhaps just download forms and do it all myself. Can't submit receipt - they've always charged at the end.

What a pathetic design. I ordered Taxact s/w three times. Each time they assigned new customer number and I had to use different customer number to login. All of them assigned to same email id. The latest 2015 order has new customer ID and stopped working. If I reset the password with email ID that resets old customer number login and no choice to reset new customer id login. Tried to call customer service. The line was busy always. Got up early morning and called as soon as they customer service is open. I am in hold for more than 1 hour and giving "non-sense" message. Clear your browser cache message every 30 seconds... this should be last time I am using TAXACT s/w.

TaxAct didn't disclose any fees except the $30 filing fee. Come to find out I am paying bank fees too. $20 extra on state now waiting to see how much extra for the bank on federal. They said NOTHING on the tax website for those extra fees. I'm getting ripped off! I will never use TaxAct again.

I've used TaxACT online exclusively for years. I was initially able to file completely for free, then as the years progressed and e-filing became the norm, I began paying what I considered a modest fee of $7.99 with an email discount. This year I began my 2015 taxes and invested the usual significant amount of time entering W2s, 1099s, etc. Progressing along nicely, I get to the section where I'm asked about an HSA. Yes, I had one. Oh, well you can't use the $9.99 version; you've got to upgrade to PLUS. Really, because I had a high-deductible insurance plan with an HSA, that's going to cost me $5 more?! So, before you conclude that I'm just a cheapskate, it's the principle. Don't reel me in and get me to waste a bunch of time and then bait and switch! There was no warning which forms were available and which weren't. I'm done with this company.

I have used TaxACT Online for many years. I always use the free version, file my Federal Taxes with itemized deductions, and that's it. It's always been very user friendly and fast. This year, however, they let you get all the way through the return and then tell you that it's $14.99 to itemize. Plus, I was in a seemingly endless loop because I did not want to pay even more to file my state taxes. I finally backtracked many, many steps and got out of the loop. I will never use this company again. I don't like dishonesty or sneaky moves.

We used TaxACT last year. You have to pay to review previous years taxes. When I did this they charged my account twice. After charging my account twice I am still unable to download or access previous year taxes. There is no phone number to call to contact for customer service. This company is a joke. I will never use them again.

I've used TaxAct for over 10 years now, but no longer. Literally the ONLY advantage TaxAct had over companies like TurboTax and H&R Block was that you could file whatever form you wanted for free, and just had to tolerate the constant pestering of TaxAct to buy its inferior pay versions. I am seriously offended that TaxAct would make me waste my time entering in all mine and my wife's tax information only to tell me at the last second that I'd have to pay a $15 fee to file. I cannot stress enough how infuriating it is to me that the average U.S. citizen can no longer do his or her own taxes for free. We now literally have to pay in order to pay the government. I hope that injustice is not lost on anyone reading this review.

I input all my information then hit submit. Upon giving the system time, I tried to locate my return using TaxACT's system. It kept coming back as no return on file. I finally gave up after two weeks and processed my return using Turbo Tax. Got Federal return within 1 week. State within 11/2 weeks. I would never recommend anyone using TaxACT system.

I have used TaxAct for more than 5 years and over the past two years have noticed a disastrous slide. It seems as if Second Storey Software was purchased by another company two years ago. Before that, there was a separate, very reasonable, charge for Technical/Tax support, and telephone response was ALWAYS quick and knowledgeable. Last year, this area started to go downhill really fast. As I write this, I have been on hold for over three quarters of an hour. Yesterday, I gave up after getting a busy signal for more than 15 times I called over the course of the entire day. Last week, I had the same "luck". The TaxAct program has always been an excellent and intuitive one. Unfortunately, if TaxAct does not correct this phone support "problem", they will be out of business in another couple of weeks. That would be really sad.

Ads posted say filing is free including itemized deductions. However, after investing time inputting all information and deductions, software then limits you to standard deduction unless you upgrade for a fee. Hello, THAT'S NOT FREE!

In spite of several, I mean several, attempts, I have not been able to log in to the account NOR reset my password. There is something seriously wrong with their website and customer service is non-existent! BEWARE!

My return is not as complicated as a lot of people, I had one checked by a tax firm and they came up with the same thing. I have never had the IRS send me a bill for something I missed. It's much cheaper than an accountant, but you might need more help if you have a lot of complicated deductions, otherwise it is a very good deal, and most include state returns for free. They have onscreen questions, just plug in the answers, if you have a question the help files are very good. It has all the forms you might need, when done you can print it out, or file online. I have never had a problem with security, have never heard of any problems they might have had. I can't comment on more than that, since I don't know.

I'm a trained tax preparer, and I first used TAXACT because it was inexpensive. The first two times I used it I double-checked by doing my own on paper. There were no mistakes, and I've used it without worry ever since. It's easy to use, and it has very incisive questions so I can get the most money back or pay the least, whichever the case may be. I also like that I can view previous years entries to compare. TAXACT is a great value. Electronic federal filing is free, and the state filing is very inexpensive. I've used it for quite a while.

Never an issue in terms of accuracy of results. I did have to seek assistance from their helpline on how to enter information related to an odd item for a partnership. They provided me with the proper answer. Prices are way below other software packages I have tried. Organization of flow is good as are summaries of income, deductions and taxes. Have used their packages for years. You can enter your data in a questionnaire fashion or using detailed worksheets. The flow is logical and follows the best way to enter information as it relates to each type of data. I have not had a security issue with this software but may only have been lucky. This year they have added an extra layer of security to get to the account making me feel better about it. But, is it ever strong enough in today's hacking environment. The Federal and State governments need to tighten up security also, even if it means sending refunds more slowly.

I have never been audited?? All my numbers come out accurate as far as I can tell. I don't go around double checking it by hand. I mean that is why I get tax software in the first place, right? I think it sneaks up on you and is a little deceptive about free filing. It tells you that it is free but it charges you for depositing your money via direct deposit. This is very easy to use. Asks a lot of the right questions to try to get you the biggest refund. It flags areas of concern and reminds you to check them again before you file. I have never had any kind of issue with security. There are plenty of security questions it asks you every time you sign in. Blah Blah Blah. Really.

Last year we had problems. Once we finished the document, we were unable to file it, ended up having to print it off and send it in that way. We figured something was wrong with the system. Don't know if we'll use it this year or not. Have no idea, we couldn't submit it online. What more do you want us to say? We did it and couldn't submit it. Read what I wrote, ** it!! :-( Easy to use UNTIL one tries to submit it. Nothing else to say here. That part sucked big time!!! No idea!!!

I have been using TaxACT for many years but I am really disappointed with their products for 2015... I paid more than $1000.00 and at this time the Business forms for New York State are not available. I called them many times to ask when they will be ready, and nobody know!!! All other tax software companies are ready and I do not understand why it's happening.

I have used TaxAct for 2013-now. Before that I used TurboTax, which I loved but they had changed their business model by charging more and limiting the number of returns one could e-file. Since I was doing mine, my girlfriend, plus all five of my kids' returns, I needed to be able to e-file more than five. At any rate, I didn't ever really like TaxAct as well as TurboTax, but once I had swapped over I didn't want to swap back so I stuck with it. But each year I yearned for TurboTax.

I am disgusted that they changed their format for the 2015 tax season. I have used this company for YEARS and recommended to everyone I know. Sorry to see that they are now charging for everything except a 1040 EZ yet still advertising free returns. Disgusted. I am not usually one to write reviews but I hope this company gets shut down for their bait and switch tactics. I now have to warn everyone I previously recommended!!!

As a small tax return prep business I've been using TaxAct's professional package since 2000 and have purchased it again for 2015 taxes; this will be the last time I ever use TaxAct. I've seen their customer support go from bad to non-existence and software go from easy to use to mind boggling. The final straw was after purchasing the preparer's package plus state package. I found the current version (2015 taxes) will not allow me to e-file my clients returns since I'm running Windows XP on my principal computer. Nowhere was I made aware that current version would not run on XP and after numerous e-mails to customer support was told I'd have to either upgrade my operating system or buy a new computer. My answer to TaxAct - I may have to upgrade my computer but it sure won't be so I can run TaxAct, I'll be looking at other programs and worse case will go back to doing paper returns and no e-filing.

TaxAct was never the "best" tool to use -- it was clunky and had a horrible user interface, but it was one of the very few programs that allowed you to file many of the forms for free (in fact, for the past two years, they've released a press release touting that very fact!) When I went to file my taxes this year, as soon as I got to the Schedule "E", I was prompted that I needed to pay for the upgraded version. Why TaxAct would change the ONE thing they had going for them is beyond me. If I'm going to have to pay just because I have rental income, I'd rather pay someone else -- a site with a MUCH better UI (user interface), customer support, and brand recognition. Whoever made this marketing decision should be ashamed.

I am a tax preparer with 9 years experience. Well Jan 19, 2016 kicked off my 2015 tax service opening. Only to find out my taxACT account had been hacked and several of my clients have been rejected, stating their social security number had already been filed, forcing them to do paper returns. This is a nightmare. I in turn began to call taxACT for 4 days straight and not get an answer until yesterday. I also learned through google and Facebook that there was a security breach in which several clients information had been stolen. I am very upset. I will NEVER use this software again. They are saying it's my computer but during off season, I store my files on a flash drive securely stored.

Used this tax service last year and actually wasn't bad, filed federal free and state was 7 or 14. Forewent the state. This year I come back to file the same forms, same jobs, same kids, etc. Suddenly I can't see last year's taxes without paying! This free privilege expires, because I guess that's how you gain loyal customers right? Btw the site claims IRS charges 60$ for tax transcripts, ummm try actually FREE through their website. So why would I pay to see that! THEN you have to pay 9.99 to populate last year's valid info on the new tax return, please explain why that has to be a charge just to make you do this all over when they still have all your info from last year?

I received a promo # to get their services for free. When I visit the site, I am unable to find out where to enter the code. I have looked everywhere and the only thing they ask for is my bank account info. I don't think so. I'm going to look for another company. I have used TaxACT in the past with no problems. They need to get it together.

I have never taken the time to write a review about a company nor a product. But, after my experience I just had with TaxAct this evening, I am so livid that I can't help but write this review. First- I'm trying to obtain a copy of my 2013 tax returns. I have used TaxAct one time and that was the year that I used them. It has been utter HELL trying to obtain this copy. I was on the hold for 27 mins the first time I called before speaking to a woman who did nothing but talk to me in a rude demeanor and cut me off with each of my sentences. (We ended up hanging up on one another.) Second time I called, the representative was a little bit more helpful but it seemed I had some other hoops to go through that the last representative never even informed me of.

I have used TaxAct the last few years because of bad service from TurboTax. I started filing my taxes at 10 am this morning. Was just about finished when it timed out as I was entering information. I tried to get back in and it would not let me back in because of password issues. I tried two times to create a new account and each time the code that was provided was not accepted. I tried emailing and calling for over two hours and could not reach their customer support. Finally got back in to the program by accident and was entering bank information when the same thing happened.

I have used TaxAct online for many years now with no problem until this year when I tried to file my 2015 taxes. WHAT A NIGHTMARE! It used to be so simple and easy to use, I was astonished to find that now it was full of repetitive pop-ups and new restrictions in order to force you to "upgrade" to one of their multiple new paid "premium" levels. This year things that used to be free, like direct deposit, importing previous years information, and even definitions/advice on life events, are now only available after you pay to upgrade. Just this morning a coworker was trying to convince me to use TurboTax instead, and I said no because I've always had an easy time with TaxAct. Well, today TaxAct has convinced me to use TurboTax. Free e-filing - LIARS!!!

I have used TaxAct for several years and this year has been a catastrophe to sign in and process my 2015 taxes. I am so fed up with their sign up system that I will do my 2015 the old fashion - long hand. Their support system is a disaster - no telephone number to call. This electronic filing system is a joke!!

I tried TaxACT for the first time this year, because it was less expensive than the product I have used for the last 10 years. The process was not as user friendly, but still worked. Today I receive an email that my return has been rejected because a return was already filed this year. It appears that I am victim of the tax return fraud I have heard about on the news. I never had this with the other product. Reaching a person from TaxACT for support is non-existent. They do not answer their phones and make the phone prompts as difficult as possible to allow you to reach a person. I will never use this product again as I cannot support companies who to do support their customers. I also wonder if they have a lesser level of security that allowed this fraud to happen. I am on hold with the IRS, with a message that my hold time will be 30-60 mins, and that this will delay my refund for up to 180 days!

The only reason I gave it one star is because 0 is not allowed. My daughter -- full time student with a part time job had to pay $50 in hidden fees. Total Ripoff STAY AWAY!! Taking advantage of a poor full time student.

I've been using TaxACT over 7 years with no problems. This year I filed my taxes electronically as usual and got a surprise. I had to upgrade and pay $14.99. I've been filing my taxes the same for 7 years with taxact and has never had to pay. It's suppose to be free. That's not where it stops. My final cost to use taxact was $39.00. I had to pay additional money to a bank called Republic Bank. So my free E-file with taxact costs $39.00. I can only imagine how much it would cost if it wasn't free. I will not be using Taxact in the future and I'd advise everyone else to do the same. Unless you like being lied to. I thought the word free meant no charge. Well TurboTax, you will have a new client next year.

I have filled out my taxes and followed everything they said to do. I get my federal done. Go to finish state. A alert comes up saying box 1 don't have my wages. I go back and check. It's there. But yet they keep popping up that same alert. And that's not all of it. Every time I sign on they say they don't recognize my site. Then they send me a code. I put it in and then they don't recognize that. I'm fed up. I have used them for 4 yrs. And never had this kind of trouble. I will find another provider. My advise is don't use Taxact!

I've been trying to figure this out for days - since the 19th. All it is is a simple pin issue apparently, but nowhere is there a way to simply change it. I've already paid with my cc too and gotten an email saying my return was accepted, but it wasn't. I log back in & it still asks me if I want to continue where I left off. And when I try to go forward or back anywhere it just keeps going to the same error message. Even says I may need to file via paper (which I'll be po'd about if that's the case!). I'm so upset/frustrated that even though I've been using TaxAct for several years now (I always selected a different pin before but didn't think it really mattered), I am never using them again & going back to TurboTax from now on.

I have used TaxAct Preparer Edition Software, for more than 10 years. For the 2015 filing season, TaxAct made significant changes, and have made the software a nightmare, for the user. TaxAct support has thus far, refused to fix the problems, and will not refund the cost of the software. Do not purchase TaxAct.

I have used TaxAct for a couple of years with no real complaint. This year, the only thing that changed on my return was an increase in income, but from identical sources as last year. After putting in almost all of my information, it tells me I have to upgrade because now I need a form 1040. I do not need a 1040, as I filed the same info last year with them (different amounts) with a 1040A. Only my income changed, so that tells me that when you hit an unmentioned income limit, they arbitrarily require the 1040, which costs. It wouldn't bother me if they had stated that before filing, but after spending a couple hours trying to fix everything & then finally input a brand new return, I realize it wasn't data entry. I'll gladly pay more to be cheated by an upfront company.

I e-filed my 2015 Federal and California tax returns with TaxACT. Both the Federal and California returns were accepted within 24 hours. I also paid the tax by credit card through TaxACT. TaxACT uses a third party to pay taxes and this third party charges a fee. This was fine with me. What wasn't fine was that TaxACT's third party never processed my credit card payment, and the temporary credit card authorization dropped off of my credit card account several days later. Also, when I went to check on the status of my returns, if I checked through one site, they were listed as accepted, but when I checked "My Account" within the TaxACT site, I could find no record of the returns ever having been filed.

Was doing my taxes. A box pops up and kicks me out of site. Can't log back in. Call support, they say clear this and do that! It don't work after 20 mins. on my cell. They hang up and I am still locked out WTF!!! Somebody HELP ME. DON'T USE THIS SERVICE.

I attempt to file my 2015 FREE 1040A online tax return, entered all the information and when I selected the option to file online, and direct deposit, it indicated the fee was $14.99 and asking for credit card information. All I have is 2 W2's, nothing extra. I reviewed the return to make sure everything was entered correctly. Only forms of income is from my W2's. I HATE SCAMS. I WILL NEVER TRY TAXACT AGAIN!!! Now I'm having to reenter all this over into TurboTax, which I should have used instead of TAXACT with all their extended offers!

TaxACT advertises FREE filing for Fed and State if using 1040EZ or 1040A. I go through the process of all the questions, etc. then TaxAct states that I do not qualify for free filing. I do qualify for 1040A -- not itemizing, etc. After searching their site I can find no way to ask question as to why I do not qualify. They apparently do not want any customer contact. I have used TaxACT before, but will never use them again as I feel they are not upfront and honest with their advertising.

I tried to order CD software. I could only get to the checkout then it sent me to sign in then I was in a loop and could never get to the checkout page again to get it ordered. Customer service could not help me. This has happened for two yrs. No more for me.

Can anyone tell me how in the world a company can shut down their website just because it's not "tax season". People need access to their files all the time -- not just during tax season. Ridiculous!!!

For 5+ years I have been able to file for free since NV does not have state tax. Just started entering my info for 2015. IF YOU ITEMIZE, IT NOW COSTS $14.99. Popup window informs you that "Itemized deductions are not included in TaxAct Free, so you'll need to upgrade to TaxAct Plus to claim itemized deductions to file itemized deductions. Upgrade to TaxAct Plus for only $14.99 more. Pay when you file. State additional." Sorry guys, you just lost a customer.

I have used TaxAct for a couple of years, but this year I filed my taxes late. TaxAct charged me twice. I call and they said it was for state and federal, but it wasn't - I had already filed my state. After talking with 2 people they refunded me for the extra charge, so I mentioned to one of the reps that I mailed my 1,040 because it said it was rejected! The rep told me that wasn't true, because if I was charged it was E-Filed. Today I talked with the IRS and was told that after a certain date you can't E-File. I called TaxAct back, and I was told that it was a fee to E-File. If it was rejected I shouldn't have been charged. I will never use them again!!!

I've used TaxACT since 2001 but this year I'm going elsewhere. They have changed the product names so you can't compare to the one you used last year and try to scare you into upgrading to a more expensive package than you need. Did they sit around all year trying to figure out how they could pinch more money out everyone using confusion and smoke and mirrors? No thanks, not my kind of company anymore and I'm sorry I hadn't bolted already. The only reason I'm here leaving a review is there is no place on the website to contact them with questions or for clarification. POOR customer service.

TaxAct is very poorly managed, no support and after many technical issues, I got to what I thought was the end. I paid the requested amount, charged to my card, but did not allow me to view or retrieve my completed tax form.

Filed taxes with TaxAct several years. Just got a notice from IRS stating I owe 1912.00 for a mistake on 2013 taxes. Emailed TaxAct, they said not their fault, I had filled out 2 1040's. NOT CORRECT. The site has glitches and you have to go back and fill in items. When I did so it doubled the amount claimed on my mortgage interest. Their excuse was I sent in 2 1040's. What kind of idiot would do that. Why didn't a red flag come up stating so. Then, in response they send an email for me to go to site and look at tax form filed. OK, so I go there and can't retrieve my 2013 form. So, I email them again. Their response was to pay to view it. What a joke in reputable management and responsibilities. Then to not allow me to view what they SAY was my error is absurd. In the end it cost me $1912 to IRS which would have been nullified if their software had caught the mistake in the 1st place. C'mon man, do your customers right.

More than half way done with my 1040 that has to be submitted by tomorrow, screen says timing out... Continue? I hit yes.. It goes to log in screen. I log in with same info I've had for years... "We do not recognize your information" in red appears. I key it in again... Same thing. Again enough times to get locked out for 15 minutes. It's been 45 minutes now. I feel right now their Secure Access is not so secure. I truly feel I was just hacked! I'll know soon enough! TaxAct will not be used in this office again!

I've used TaxAct before and didn't run into any issues. This year I entered all the information I had and made estimates on some things that I would need more time to work out, and then filed the extension. Procrastinator that I am and knowing I was due a refund, I waited until October to get around to finishing the rest of the work. But when I logged into TaxAct, my work was completely gone! Nothing there AT ALL. So now my taxes are due in a couple days and I have to find all my W-2's etc. and enter everything again from scratch.

I have literally spent hours today filling and refilling out forms. My information did not import from the 2013 tax form, except for a few basic things, such as address and forms. Far worse was the fact that the program froze constantly or booted me out. Folks, I have a two month old Apple. I even tried two different browsers. Sometimes windows wouldn't open on menus. Other times the whole thing just shut down. It's unbelievable. It's 2015. Not to mention the instructions don't make a hell of a lot of sense either.

Filed online with TaxACT and had all the troubles mentioned in most of the other complaints. Tried to get a copy of my tax return that I filed and saved on my pc and it will not let me print, nor is the file there at all. And doesn't recognize my name or e-mail. Convenient on their part because now they ask for a fee to retrieve the information. How can they retrieve the info if they don't recognize me to begin with online? I will NEVER use this so called service again, not worth a penny, nor all the time it takes to do this online only to have the IRS send me a letter that I owed $1,483.00 after all was said and done. I paid the IRS in a timely manner but for a senior citizen to have to pay that on limited income is over the top. TaxACT should be put out of business before more people get ripped off over their deceptive trade practices.!!

I have used TaxAct software to file my taxes for the past 3 years (2012, 2013, and 2014). So far, I have been audited on 2012 and 2013. All I have done is answer the questions that the wizard asks, and it is supposed to "correctly" calculate your taxes. Also, once you are finished, TaxAct is supposed to verify the information and alert you if there are any serious mistakes that might trigger an audit.

I did my taxes with TaxAct.com for the first time. My state and federal came to me with no problem. Though today I received an electronic deposit of $300, I am worried that it was a mistake because I didn't get a letter or email of why. I just would have liked an email of why. I don't want to spend it and then have to repay it because it was a mistake.

Received notice from IRS that corp Form 1120S and individual Form 1040 tax returns for the years 2012-2013 & 2014 had not been filed and was assessed penalties by IRS for failure to file tax returns. When I contacted TaxACT I was told that TaxACT could only locate one extension. Requested and suggested that maybe I had e-filed the tax returns with another service. When I forwarded copies of TaxACT Notice of Acceptance by IRS of the e-filed tax returns, TaxACT responded that more time would be required to "research the matter". During the past 10 years, I have had problems with TaxACT but never on this scale. IRS has filed liens assessing penalties and interest. My only recourse at this point is to file a lawsuit against TaxACT since their only response was nonsense.

Like many, I got sick of Turbo Tax raising prices so I tried TaxAct. It was the most horrible tax software I've ever done. It left you hanging. It didn't prompt you for everything. I had some forms in front of me, but couldn't find where to enter them! TurboTax never did that to me. I elected to pay by credit card and gave them my credit card number. Got my emails saying everything went through... Then, guess what? Two months later I get a letter from the IRS saying my tax was never paid! So now I have penalties to pay. I come to this site and see that others say their tax wasn't paid either.

I did my federal for free with TaxACT and then my state, I didn't have a charge to pay the 19.99 fee. My husband had it so I tried the next day and all my information is gone. REALLY! I have to start over. We are both senior citizens and can't afford to pay much for returns. It is a hard site to navigate and it took me over 3 hours. But I guess I have to deal with them again but never next year!!!!

My wife and I filed for an extension of our federal tax return. The next day we received an email saying that the application was rejected. The initial problem was that my wife filed the return using her married name but her Social Security # was linked to her maiden name. Easy fix... Great! Just change her last name on the form right? Nope! We patiently followed the links in the email and on the website. The links are easy to follow because they all say "FIX MY RETURN NOW" on each page.

For the second year in a row I went through the TaxAct Forms wizard to completion and chose every option offered to file electronically and pay the amount owed to the IRS. Additional charges for this come up at the end and you expect everything to complete once you select and accept these offers. For me, once again, this was only half true. The filing portion worked but the payment portion did not. This big problem as I file my returns in March and just expect that I am finished paying my taxes...

If I would have known how much TaxACT and Republic Bank charges I would have never agreed to it. In fact when I did my taxes and had my state sent off it said that I would only be charged 9.99 per state return so why did they charge me 57.00. That is crazy. I will not recommend them to no one. Thanks for ripping me off.

Went to do my Federal taxes, using the free Taxact software. Succumbed to their heavy handed marketing, and "upgraded" to the so called "deluxe" edition. Was never able to download the software, nor file the free version. Numerous attempts at contacting TaxAct were useless, culminating with the call back yesterday from one of their morons who stated "what do you want ME to do?" And she then hung up. The worst customer service since the days of Dell computers fiasco, with obvious tech issues that they are refusing to address. My advice -- get out a pencil and do the forms old school-- much less aggravation than dealing with TaxAct and their gang of incompetent idiots.

TaxACT online keeps "shifting" me to TAXACT DELUXE which costs $12.99. It's doing it right now, and it did it last year. At which time I paid the $12.99 because it was 1130 April 15. I do not wish to pay that again, and feel I must suggest to others to find a different "free" tax filing service that charges $12.99 or MORE at the end.

TaxACT says it has a free version, but unless I have completely missed it somewhere I just spent the last couple of hours only to find out that I have to pay $24.95 to print or file my taxes. This is rich as I have no taxes to pay, am not receiving a credit or a refund. Don't waste people's time. Just put the cost up front your users AKA suckers can then decide if they want to use your service. I have used TaxACT in previous years when I had an income to declare and was happy to pay. I am assuming I will have an income next year but I won't be paying for a copy of TaxACT, you can be sure.

I filed both State and Federal returns earlier in the year and arranged a date of April 13th 2015 to have the funds taken via automatic debit from my bank account. It's April 15th today and the funds have not been withdrawn. I sent TaxACT "customer service" a message and they sent a lame generic issue message saying basically it's not their responsibility and I'd have to call the IRS and State myself to see what the problem is. ON TAX DAY. I never had a single problem with TurboTax for over 10 years - they will get my business next year. TaxAct is cheap and you get what you pay for. Never again.

Well I don't really know how to start this but I did not know what this company was or that it even existed. I was checking my bank account a few days ago and there were some charges on my account that I was not aware of. I called my bank to ask questions and they gave me the customer service number which the lady I spoke with told me there were three separate charges made to my bank account which I knew. She told me I have to send a email to CV manager about the charges that were made and they would give me a FULL refund because I did not use this service or even know what it was. I sent the email and canceled my bank card which will take 7 days to get. Has this happened to anyone else? People check your bank accounts. These people can't get away with this. I want answers and a refund.

I've been using TaxACT for about the past 10 years with no problems. After several hours of trying to get this done this year, I finally just went for the extension so I can try to find another tax preparation site to finish. The problems: The site "times out" after about two minutes of activity, so if you need to do any calculations, it will time out, requiring you to log back in. But it doesn't bring you back to the same page; you need to navigate through countless pages, again, to get back to where you were. Very frustrating and time-consuming.

Previous complaints are spot on. To add to this I have experienced that the info links when clicked on, go to totally irreverent information. It appears the quality of service continues to decline yearly. It makes no sense to continue doing business there.

I have been trying to get back into my forms so that I can print them, the program will not allow me to print my tax forms nor will it let me back in so that I can complete my state taxes. I have paid in full. The customer service was no help.

Last time I used TAXACT it charged me for the deluxe version even though I NEVER checked the box for deluxe. I spent days trying to find out how to contact them and finally was able to get a hold of them. They say there was nothing I could do to fix it. I had to pay the price for the deluxe version so I could file my taxes. This year I made sure I had a witness watch me do every step of the return. Guess what, once again I am being charged for the deluxe version and there is no way to reverse the process and get only the basic. I once again have to pay for a deluxe version that I don't want and did NOT request. Beware.