TaxAct Reviews

I tried TaxACT for the first time this year, because it was less expensive than the product I have used for the last 10 years. The process was not as user friendly, but still worked. Today I receive an email that my return has been rejected because a return was already filed this year. It appears that I am victim of the tax return fraud I have heard about on the news. I never had this with the other product. Reaching a person from TaxACT for support is non-existent. They do not answer their phones and make the phone prompts as difficult as possible to allow you to reach a person. I will never use this product again as I cannot support companies who to do support their customers. I also wonder if they have a lesser level of security that allowed this fraud to happen. I am on hold with the IRS, with a message that my hold time will be 30-60 mins, and that this will delay my refund for up to 180 days!

The only reason I gave it one star is because 0 is not allowed. My daughter -- full time student with a part time job had to pay $50 in hidden fees. Total Ripoff STAY AWAY!! Taking advantage of a poor full time student.

I've been using TaxACT over 7 years with no problems. This year I filed my taxes electronically as usual and got a surprise. I had to upgrade and pay $14.99. I've been filing my taxes the same for 7 years with taxact and has never had to pay. It's suppose to be free. That's not where it stops. My final cost to use taxact was $39.00. I had to pay additional money to a bank called Republic Bank. So my free E-file with taxact costs $39.00. I can only imagine how much it would cost if it wasn't free. I will not be using Taxact in the future and I'd advise everyone else to do the same. Unless you like being lied to. I thought the word free meant no charge. Well TurboTax, you will have a new client next year.

I have filled out my taxes and followed everything they said to do. I get my federal done. Go to finish state. A alert comes up saying box 1 don't have my wages. I go back and check. It's there. But yet they keep popping up that same alert. And that's not all of it. Every time I sign on they say they don't recognize my site. Then they send me a code. I put it in and then they don't recognize that. I'm fed up. I have used them for 4 yrs. And never had this kind of trouble. I will find another provider. My advise is don't use Taxact!

I've been trying to figure this out for days - since the 19th. All it is is a simple pin issue apparently, but nowhere is there a way to simply change it. I've already paid with my cc too and gotten an email saying my return was accepted, but it wasn't. I log back in & it still asks me if I want to continue where I left off. And when I try to go forward or back anywhere it just keeps going to the same error message. Even says I may need to file via paper (which I'll be po'd about if that's the case!). I'm so upset/frustrated that even though I've been using TaxAct for several years now (I always selected a different pin before but didn't think it really mattered), I am never using them again & going back to TurboTax from now on.

I have used TaxAct Preparer Edition Software, for more than 10 years. For the 2015 filing season, TaxAct made significant changes, and have made the software a nightmare, for the user. TaxAct support has thus far, refused to fix the problems, and will not refund the cost of the software. Do not purchase TaxAct.

I have used TaxAct for a couple of years with no real complaint. This year, the only thing that changed on my return was an increase in income, but from identical sources as last year. After putting in almost all of my information, it tells me I have to upgrade because now I need a form 1040. I do not need a 1040, as I filed the same info last year with them (different amounts) with a 1040A. Only my income changed, so that tells me that when you hit an unmentioned income limit, they arbitrarily require the 1040, which costs. It wouldn't bother me if they had stated that before filing, but after spending a couple hours trying to fix everything & then finally input a brand new return, I realize it wasn't data entry. I'll gladly pay more to be cheated by an upfront company.

I e-filed my 2015 Federal and California tax returns with TaxACT. Both the Federal and California returns were accepted within 24 hours. I also paid the tax by credit card through TaxACT. TaxACT uses a third party to pay taxes and this third party charges a fee. This was fine with me. What wasn't fine was that TaxACT's third party never processed my credit card payment, and the temporary credit card authorization dropped off of my credit card account several days later. Also, when I went to check on the status of my returns, if I checked through one site, they were listed as accepted, but when I checked "My Account" within the TaxACT site, I could find no record of the returns ever having been filed.

Was doing my taxes. A box pops up and kicks me out of site. Can't log back in. Call support, they say clear this and do that! It don't work after 20 mins. on my cell. They hang up and I am still locked out WTF!!! Somebody HELP ME. DON'T USE THIS SERVICE.

I attempt to file my 2015 FREE 1040A online tax return, entered all the information and when I selected the option to file online, and direct deposit, it indicated the fee was $14.99 and asking for credit card information. All I have is 2 W2's, nothing extra. I reviewed the return to make sure everything was entered correctly. Only forms of income is from my W2's. I HATE SCAMS. I WILL NEVER TRY TAXACT AGAIN!!! Now I'm having to reenter all this over into TurboTax, which I should have used instead of TAXACT with all their extended offers!

TaxACT advertises FREE filing for Fed and State if using 1040EZ or 1040A. I go through the process of all the questions, etc. then TaxAct states that I do not qualify for free filing. I do qualify for 1040A -- not itemizing, etc. After searching their site I can find no way to ask question as to why I do not qualify. They apparently do not want any customer contact. I have used TaxACT before, but will never use them again as I feel they are not upfront and honest with their advertising.

I tried to order CD software. I could only get to the checkout then it sent me to sign in then I was in a loop and could never get to the checkout page again to get it ordered. Customer service could not help me. This has happened for two yrs. No more for me.

Can anyone tell me how in the world a company can shut down their website just because it's not "tax season". People need access to their files all the time -- not just during tax season. Ridiculous!!!

For 5+ years I have been able to file for free since NV does not have state tax. Just started entering my info for 2015. IF YOU ITEMIZE, IT NOW COSTS $14.99. Popup window informs you that "Itemized deductions are not included in TaxAct Free, so you'll need to upgrade to TaxAct Plus to claim itemized deductions to file itemized deductions. Upgrade to TaxAct Plus for only $14.99 more. Pay when you file. State additional." Sorry guys, you just lost a customer.

I have used TaxAct for a couple of years, but this year I filed my taxes late. TaxAct charged me twice. I call and they said it was for state and federal, but it wasn't - I had already filed my state. After talking with 2 people they refunded me for the extra charge, so I mentioned to one of the reps that I mailed my 1,040 because it said it was rejected! The rep told me that wasn't true, because if I was charged it was E-Filed. Today I talked with the IRS and was told that after a certain date you can't E-File. I called TaxAct back, and I was told that it was a fee to E-File. If it was rejected I shouldn't have been charged. I will never use them again!!!

I've used TaxACT since 2001 but this year I'm going elsewhere. They have changed the product names so you can't compare to the one you used last year and try to scare you into upgrading to a more expensive package than you need. Did they sit around all year trying to figure out how they could pinch more money out everyone using confusion and smoke and mirrors? No thanks, not my kind of company anymore and I'm sorry I hadn't bolted already. The only reason I'm here leaving a review is there is no place on the website to contact them with questions or for clarification. POOR customer service.

TaxAct is very poorly managed, no support and after many technical issues, I got to what I thought was the end. I paid the requested amount, charged to my card, but did not allow me to view or retrieve my completed tax form.

Filed taxes with TaxAct several years. Just got a notice from IRS stating I owe 1912.00 for a mistake on 2013 taxes. Emailed TaxAct, they said not their fault, I had filled out 2 1040's. NOT CORRECT. The site has glitches and you have to go back and fill in items. When I did so it doubled the amount claimed on my mortgage interest. Their excuse was I sent in 2 1040's. What kind of idiot would do that. Why didn't a red flag come up stating so. Then, in response they send an email for me to go to site and look at tax form filed. OK, so I go there and can't retrieve my 2013 form. So, I email them again. Their response was to pay to view it. What a joke in reputable management and responsibilities. Then to not allow me to view what they SAY was my error is absurd. In the end it cost me $1912 to IRS which would have been nullified if their software had caught the mistake in the 1st place. C'mon man, do your customers right.

More than half way done with my 1040 that has to be submitted by tomorrow, screen says timing out... Continue? I hit yes.. It goes to log in screen. I log in with same info I've had for years... "We do not recognize your information" in red appears. I key it in again... Same thing. Again enough times to get locked out for 15 minutes. It's been 45 minutes now. I feel right now their Secure Access is not so secure. I truly feel I was just hacked! I'll know soon enough! TaxAct will not be used in this office again!

I've used TaxAct before and didn't run into any issues. This year I entered all the information I had and made estimates on some things that I would need more time to work out, and then filed the extension. Procrastinator that I am and knowing I was due a refund, I waited until October to get around to finishing the rest of the work. But when I logged into TaxAct, my work was completely gone! Nothing there AT ALL. So now my taxes are due in a couple days and I have to find all my W-2's etc. and enter everything again from scratch.

I have literally spent hours today filling and refilling out forms. My information did not import from the 2013 tax form, except for a few basic things, such as address and forms. Far worse was the fact that the program froze constantly or booted me out. Folks, I have a two month old Apple. I even tried two different browsers. Sometimes windows wouldn't open on menus. Other times the whole thing just shut down. It's unbelievable. It's 2015. Not to mention the instructions don't make a hell of a lot of sense either.

Filed online with TaxACT and had all the troubles mentioned in most of the other complaints. Tried to get a copy of my tax return that I filed and saved on my pc and it will not let me print, nor is the file there at all. And doesn't recognize my name or e-mail. Convenient on their part because now they ask for a fee to retrieve the information. How can they retrieve the info if they don't recognize me to begin with online? I will NEVER use this so called service again, not worth a penny, nor all the time it takes to do this online only to have the IRS send me a letter that I owed $1,483.00 after all was said and done. I paid the IRS in a timely manner but for a senior citizen to have to pay that on limited income is over the top. TaxACT should be put out of business before more people get ripped off over their deceptive trade practices.!!

I have used TaxAct software to file my taxes for the past 3 years (2012, 2013, and 2014). So far, I have been audited on 2012 and 2013. All I have done is answer the questions that the wizard asks, and it is supposed to "correctly" calculate your taxes. Also, once you are finished, TaxAct is supposed to verify the information and alert you if there are any serious mistakes that might trigger an audit.

I did my taxes with TaxAct.com for the first time. My state and federal came to me with no problem. Though today I received an electronic deposit of $300, I am worried that it was a mistake because I didn't get a letter or email of why. I just would have liked an email of why. I don't want to spend it and then have to repay it because it was a mistake.

Received notice from IRS that corp Form 1120S and individual Form 1040 tax returns for the years 2012-2013 & 2014 had not been filed and was assessed penalties by IRS for failure to file tax returns. When I contacted TaxACT I was told that TaxACT could only locate one extension. Requested and suggested that maybe I had e-filed the tax returns with another service. When I forwarded copies of TaxACT Notice of Acceptance by IRS of the e-filed tax returns, TaxACT responded that more time would be required to "research the matter". During the past 10 years, I have had problems with TaxACT but never on this scale. IRS has filed liens assessing penalties and interest. My only recourse at this point is to file a lawsuit against TaxACT since their only response was nonsense.

Like many, I got sick of Turbo Tax raising prices so I tried TaxAct. It was the most horrible tax software I've ever done. It left you hanging. It didn't prompt you for everything. I had some forms in front of me, but couldn't find where to enter them! TurboTax never did that to me. I elected to pay by credit card and gave them my credit card number. Got my emails saying everything went through... Then, guess what? Two months later I get a letter from the IRS saying my tax was never paid! So now I have penalties to pay. I come to this site and see that others say their tax wasn't paid either.

I did my federal for free with TaxACT and then my state, I didn't have a charge to pay the 19.99 fee. My husband had it so I tried the next day and all my information is gone. REALLY! I have to start over. We are both senior citizens and can't afford to pay much for returns. It is a hard site to navigate and it took me over 3 hours. But I guess I have to deal with them again but never next year!!!!

My wife and I filed for an extension of our federal tax return. The next day we received an email saying that the application was rejected. The initial problem was that my wife filed the return using her married name but her Social Security # was linked to her maiden name. Easy fix... Great! Just change her last name on the form right? Nope! We patiently followed the links in the email and on the website. The links are easy to follow because they all say "FIX MY RETURN NOW" on each page.

For the second year in a row I went through the TaxAct Forms wizard to completion and chose every option offered to file electronically and pay the amount owed to the IRS. Additional charges for this come up at the end and you expect everything to complete once you select and accept these offers. For me, once again, this was only half true. The filing portion worked but the payment portion did not. This big problem as I file my returns in March and just expect that I am finished paying my taxes...

If I would have known how much TaxACT and Republic Bank charges I would have never agreed to it. In fact when I did my taxes and had my state sent off it said that I would only be charged 9.99 per state return so why did they charge me 57.00. That is crazy. I will not recommend them to no one. Thanks for ripping me off.

Went to do my Federal taxes, using the free Taxact software. Succumbed to their heavy handed marketing, and "upgraded" to the so called "deluxe" edition. Was never able to download the software, nor file the free version. Numerous attempts at contacting TaxAct were useless, culminating with the call back yesterday from one of their morons who stated "what do you want ME to do?" And she then hung up. The worst customer service since the days of Dell computers fiasco, with obvious tech issues that they are refusing to address. My advice -- get out a pencil and do the forms old school-- much less aggravation than dealing with TaxAct and their gang of incompetent idiots.

TaxACT online keeps "shifting" me to TAXACT DELUXE which costs $12.99. It's doing it right now, and it did it last year. At which time I paid the $12.99 because it was 1130 April 15. I do not wish to pay that again, and feel I must suggest to others to find a different "free" tax filing service that charges $12.99 or MORE at the end.

TaxACT says it has a free version, but unless I have completely missed it somewhere I just spent the last couple of hours only to find out that I have to pay $24.95 to print or file my taxes. This is rich as I have no taxes to pay, am not receiving a credit or a refund. Don't waste people's time. Just put the cost up front your users AKA suckers can then decide if they want to use your service. I have used TaxACT in previous years when I had an income to declare and was happy to pay. I am assuming I will have an income next year but I won't be paying for a copy of TaxACT, you can be sure.

I filed both State and Federal returns earlier in the year and arranged a date of April 13th 2015 to have the funds taken via automatic debit from my bank account. It's April 15th today and the funds have not been withdrawn. I sent TaxACT "customer service" a message and they sent a lame generic issue message saying basically it's not their responsibility and I'd have to call the IRS and State myself to see what the problem is. ON TAX DAY. I never had a single problem with TurboTax for over 10 years - they will get my business next year. TaxAct is cheap and you get what you pay for. Never again.

Well I don't really know how to start this but I did not know what this company was or that it even existed. I was checking my bank account a few days ago and there were some charges on my account that I was not aware of. I called my bank to ask questions and they gave me the customer service number which the lady I spoke with told me there were three separate charges made to my bank account which I knew. She told me I have to send a email to CV manager about the charges that were made and they would give me a FULL refund because I did not use this service or even know what it was. I sent the email and canceled my bank card which will take 7 days to get. Has this happened to anyone else? People check your bank accounts. These people can't get away with this. I want answers and a refund.

I've been using TaxACT for about the past 10 years with no problems. After several hours of trying to get this done this year, I finally just went for the extension so I can try to find another tax preparation site to finish. The problems: The site "times out" after about two minutes of activity, so if you need to do any calculations, it will time out, requiring you to log back in. But it doesn't bring you back to the same page; you need to navigate through countless pages, again, to get back to where you were. Very frustrating and time-consuming.

Previous complaints are spot on. To add to this I have experienced that the info links when clicked on, go to totally irreverent information. It appears the quality of service continues to decline yearly. It makes no sense to continue doing business there.

I have been trying to get back into my forms so that I can print them, the program will not allow me to print my tax forms nor will it let me back in so that I can complete my state taxes. I have paid in full. The customer service was no help.

Last time I used TAXACT it charged me for the deluxe version even though I NEVER checked the box for deluxe. I spent days trying to find out how to contact them and finally was able to get a hold of them. They say there was nothing I could do to fix it. I had to pay the price for the deluxe version so I could file my taxes. This year I made sure I had a witness watch me do every step of the return. Guess what, once again I am being charged for the deluxe version and there is no way to reverse the process and get only the basic. I once again have to pay for a deluxe version that I don't want and did NOT request. Beware.

I did my taxes online with Tax Act Online and I ended up owing the IRS for my taxes. I go to hit file electronically and Taxactonline says there was an error processing. I go into my profile and try to file there but tax act says I already filed and couldn't file again. I go into my profile to try & pay for the amount I owe to the IRS but it once again it said 'error'. I have tried calling numerous, countless times and the 312 3 is always busy. I was charged the $17.99 fee from Tax Act to file but they didn't actually file and because they said I didn't file (even though my profile says I filed), Tax Act Online still didn't accept my credit card payment. I had previously used Tax Act for quite a few yrs and no issues but because of this major issue before my taxes are due, this has caused me a lot of work to manually complete and file my taxes and now my taxes may be late, which in turn will be more money I lost because of them.

To start with, I used TaxACT in my 2012 return. Seemed OK then. However, 2014 TaxACT tax preparation is a nightmare story. My dreams about a quick, efiled tax season were dashed by TaxACT. Exaggerating? HARDLY!!! My first problems were with trying to fill out the 1040 information and supporting forms. It was like trying to use Windows 8 all over again. The problem is that where in all tax forms from any government there are blanks with lines showing you where you should write in the information. In TaxACT many data entry screens give absolutely no indication that this is where you enter data. The screens look like some kind of summary of some kind without the data.

Today I went to TaxACT online to do my income taxes for 2014. I signed up & did my tax on their site. When I was finished the price came up of $14.99 for this service. I went to TaxACT because the AD said $12.99 for State & FREE Federal return! I decided to pay the $2.00 extra for this service. When I gave them my credit card number & was approved they continued on to my state return & THEN I saw a fee of $10.00 was being charged for this return. I did NOT continue because I thought this was a fraudulent & misleading Ad. I don't know what to do now because they have my $14.99 & the tax deadline is in 3 days & I STILL don't have my state tax filed! I tried to contact them BUT could not get a email address or phone number on their site. Please let me know what I should do about this company & do I have a case against them. Thank You.

TaxACT website Infected with Trojan virus, CryptoWall. When I downloaded the tax program, a notice popped up along with it that said all of our files were now encrypted and will not open. I closed the message and ran my virus scan. I worked for hours on the tax return, and noticed my computer was very slow. None of our files would open. This virus gets around your virus scan. I had to run the scan in Safe Mode in order to find it and delete it. But all our files, photos, etc. are corrupted and will not open. This type of virus demands you pay a "ransom" to get encryption code. We will have to bring our computer to someone to take it back to factory settings, but we lost all documents and photos. TaxACT refunded our money, but would not compensate us for any of the lost time, data and expense.

After completing taxes and filing, federal were rejected because of pension account numbers not matching theirs. I checked and rechecked and contacted my provider to verify the account number and it was ok. I re-sent it several times to get rejected. No telephone numbers to talk to agent of IRS. I finally took my taxes to HR Block at a cost of $300 and a $400 lower return. Not sure what I will do next year.

I've spent the better part of 4 hrs just trying (at my son's request) to get to where he left off, doing his taxes. It is truly a nightmare keeping my login information (from where I did my own taxes yesterday) from interfering with his return. Incidentally, my own return is completed for Federal and State. So why in heck does it want to put me into my own account instead of letting me log into his return.

I completed and printed my tax return for 2014 about a month ago. Today I got an email from TaxACT saying the return is unfinished because it was never submitted. Nasty surprise. Here I was, wondering what was taking so long for my tax refund to come in! So I clicked on the link to pull up the return and submit it, and guess what? I can't log in! I remember feeling unsure when I finished the online filing with TaxACT because I never saw a clearly visible button saying "submit". Instead, at the end of the process I was bombarded with promotional/irrelevant reading material and I assumed that printing the return was a way of submitting the return. The "submit" button, TaxACT says, is somewhere in there. You just have to hunt for it. I will not use or recommend this company again.

I have been waiting for my tax refund to go to my bank since 2/6/15. It is still not there. It has said processing for a long time. I'm just about ready to give up. I will never use TaxAct again. I have never had any problems doing my taxes till now. Very disappointed in this service. NEVER AGAIN!

I had to go back to correct something. After that I had to start over. 3 hours of this. I authorized to pay out of my refund but they still asked for my credit card. I couldn't cancel the form. Now they have my SS number and banking information. This has to be the worst company for filing. ** better not charge me as I never got to the submit button.

Have been trying to get into TaxACT to do our taxes. We used TaxACT last year, it will not let us sign in as a returning customer nor let us sign in as a new customer. We are very frustrated and time is running out. Also I cannot find a number to call for customer service to talk to a live person.

I have spent the better part of three hours trying to get things right - wrong. I went in and deleted an extra entry for the same amount. They added it in anyway and now I am showing more income than I had -- I can't cancel it. Thinking about cancelling their 12.99 charge supposedly free. Ha and the extra $7 for state ---NEVER AGAIN. I tried to see what my tax return entries were but kept going back to other things - complicated and borderline evil.

I used to use TaxAct online. For 2014 I used the downloaded version. After submitting our tax return and receiving a successful response from the IRS, I ran a what-if test (nothing like our normal 1040). The result produced a mathematical error: on the last few lines of the printed 1040 it subtracted 7,883 from 9,488 and showed a result of 1,618 (rather than 1,605). A $13 error. Now I worry about the actual return we sent in.

I have used TAXACT.com for about seven years. I have not had any problem nor has my filing ever been returned because of an IRS problem. However, today I received a call from a man who said he was from the IRS and I owed over 3000.00 in back taxes due to several mistakes on the forms. When I ask what some of the misinformation was he just said, "Contact the local IRS office." I ask for an address of the local office, but he refused to give me any information and promptly hung up. I suspect this call was a scam, since I have not received any from the IRS in writing. I have reported this to the IRS office, and am waiting for a reply. Be careful, don't give any information to the caller. If there was a problem, I feel sure TAXACT or IRS would have contacted me by mail.

I had already filled out my taxes using H&R Block program, but couldn't file electronically. I would have to mail because I was "over the 5 limit" - so I sought out TaxACT because I wanted to file electronically. As I went thru each page, the final - was not accurate! It showed refunds of less because it didn't take the property tax deduction! Could never figure it out. I was forced to pay big money for the also faulty TurboTax, which costs $100 - but at least it was accurate! DO NOT USE this.

I efiled my Federal and State return on TaxAct on 3/2/15. When I logged in to see the status of my filings the message was efile not received. I emailed TaxAct support over 10 times asking for clarification and all I got was that my returns were filed. On 03/12/15 I finally had to resort to calling them at a $7.99 fee. I got a manager that finally sent me the email stating that I may have been a victim of fraud. I then received the email stating that I should contact the IRS Fraud Department. Really 10 days after I filed? They offer no support, just evasive email responses forcing you to call and get charged. NEVER USE THEM. THEY ARE FRAUDS.

After completing the online... yes... FREE service for 2014 Fed and State I was offered at the end to utilize their direct deposit service. They said it was $19.95, took my cc info charged my account and a day later said, "Oops, we can't do that!" After trying to get assistance that never came had to cancel my card, reject that charge and damn near take them to the Supreme Court for help. Ended up doing by hand and all is well. STAY AS FAR AS YOU CAN FROM THESE SCAMMERS!

I have used Tax Act for a number of years but never have had so many frustrating problems. Almost every time I login the system will time me out stating that I have been inactive even though I have been entering data. Other times it will not let me enter a legitimate on-screen option that is highlighted, for example: yes no, where one of them is highlighted. This year's version is extremely frustrating. With all of the stop pangs a requests that I login again I get the uneasy feeling that I might be responding to a hack!

My wife received e-mails from TaxACT regarding account creation and confirmations of successful income tax filing actions. However, my wife never did business with TaxACT - instead, someone else mistakenly typed my wife's e-mail address during account creation, and TaxACT does NOT validate those. Because of this, my wife received notices about the other person's actions, and potentially revealing personal information. We were able to determine the name, birthday, and state of residence of this other person. If we could guess their city of birth, we could completely access this other person's TaxACT account, and potentially steal their identity.

I began ONLINE but encountered the limitations of NO preview of form until purchasing Deluxe version. I evaluated the options and purchased the Ultimate DOWNLOAD version with State return. After downloading and installing, I found NO WAY to obtain my ONLINE data for use in the Downloaded version. I phoned Customer Support and the agent CONFIRMED that you cannot transfer data between Online and downloaded.

I entered all of the data as required and it looked ok until I did the comparison to last year's return, then there was an additional interest income of over $1million that was not anywhere on the forms. I didn't want to file it with bad information and tried to print out the files -- I only get a script error when I try to print. I tried to reach Tax Act to ask "WHAT", but I can't find a phone number anywhere. Reading the rest of these reviews, it probably wouldn't help. I will have to go elsewhere for my taxes!!!

Efiled on 1/22/15 and efiled my tax returns. It is now 3/17/15 and no refund. Both state and federal were accepted. Can't get an answer from taxact. Anyone else having this problem?

They took 600.00 out of my account. Told me to file a dispute. I call everyday to check if they have received it but update on my dispute form. They said to wait for the call. No call yet. I hope a lawsuit takes place soon. Our hard earned money goes on this PayPower prepaid card. Don't use PayPower to file your taxes.

Beware!! It may be cheap..... but you definitely get what you pay for here. Upon trying to get some help with the form 4562 I searched high and low for some kind of tutorial to walk me through filling out that form, the website is horrible to navigate, then upon calling the company, I first have to go thru a list of 20 questions just to verify my identity (and each time I called no two people asked the same questions!). Then I was told I had to through to "Tax Preparer Support" and that was an additional cost so I paid for that then I was told to "hope for the best." However the real THE ISSUE is on multiple occasions when trying to get through... I was on HOLD FOR LONGER THAN 30 MINUTES PLUS!!! Ridiculous customer support. Will not be using ever again!

Efiled on February 11th 2015 was accepted that same day. Today is March 13th 2015 and still haven't received my federal refund. It says accepted and being processed. 9/10 people receive their taxes back when they e-file and go with direct deposit, which I did over a month ago. I used TaxACT last year as well but received my federal taxes in two weeks. My state taxes are scheduled to be processed by March 18th 2015. I contacted IRS and was told if I don't hear anything by April 15th 2015 contact them back.

Ok I had my brother in law do my taxes and this was the site he used. Last year I used H&R Block and got my taxes super quick. This year on the other had is a completely different story. I had him do them and they got accepted and sent kind of but when it came to receiving the money I still have not seen it. The IRS SAID that it would be deposited in my account on March 2 of 2015 and I still have not seen my taxes yet. I am getting pretty pissed off with this whole situation.

In 2012 I filed my income tax through TaxACT. My daughter, who was a full-time student @ the time, also filed with TaxACT. The problem is that I used my daughter and received an earned income credit. Now two years later the IRS has taken my refund and said that I was not suppose to be able to use my daughter. I did answer the questions to make sure that I could use her. Don't understand how since we both filed through TaxAct why the conflict was not caught, either by the IRS or TaxACT, but that is not helping me now that the IRS is on my case. They now want me to pay $2500.00. Thanks TaxACT, you got paid, the IRS will definitely be getting paid but I will be paying for some time to come. Very disappointed with this product. Wondering who can I get to help me out in this situation?

After using TaxAct for 10+ years and never experiencing problems, this year went to crap really fast. First I discovered by accident that one button indicating I was not of retirement age (I'm 100% disabled receiving disability retirement from the State of Tennessee). Considering all the pop-ups and alerts, the program should have been able to discern that I was only 48 and question why the button was not checked considering retirement age is 65 in most states (at least that is what I think). That one discrepancy on my 2013 taxes cost me over $3,000 on my tax return. Now I am going to have to file an amended return. Thank you very much TaxAct.

TaxAct took our money and never filed our taxes. We were unable to go back and check the filing. We also were not able to pull up past taxes.

Taxact charged my credit card immediately even though the e-file was rejected. I have the first time home buyer credit from 2008 that requires a yearly payment out of my refund. Taxact asked about this but did not properly deduct so now I have to file an amendment which I have never in my life had to do. Really upset about this and it appears my only course of action is to file an amendment.

I have used TaxAct.com before for years, it was fast and easy to prepare step by step. It was cheap and let you print your returns many times you want even if for few days after you have filed. However, this year simply did not work well at all. It gets break down too many times in middle of preparation. It was very hard to get to the end to file them. Even if you file your return, the website tells you that you haven't printed and haven't filed your tax return. It doesn't let you to print your returns. Again after you have filed, it ask you to continue and file them again. It's very very bad experience this year. I wont even try it next year again. Stay way!

I used TaxAct for the first time this year and will be my last due to they suggested paypower to use because I do not have a bank and paypower took 4 weeks to send my card and took $67 of my refund.

Taxact’s computer glitch (they admitted it was their fault) cost me my direct deposit. It makes me furious they "guarantee accuracy" but when called on it, there is nothing they can do. Pathetic. Don't use this service, it's crap and if you have questions they charge you to talk to someone on the phone! BEWARE!!!

I've used TaxACT in the past but this year very disappointed! Filed my taxes 1-23-15 and still no refund. They took their 14.99 out of my account right away and now it's in a system error? Really!

Card was issued. On the 1_30_2015. And I still haven't received it yet and then it's my money but I cant get but $500 a day, that's not fair. And they said, "Have to pay $25 dollars to get another one issued". I don't think that's fair to me when I've never received the first one.

Spent 1.5 hrs entering tax data into the alleged "free" web. At the end it wanted a credit card. You see, it's 12.99 fed + 7.00 state unless you want it free THEN it's $19.99. FRAUD. I spoke with MIKE at TaxAct and he said there was no information under my name, BUT he knew my security question?? How, if the data wasn't saved? This after I had already given Casandra my cc # before I was transferred to Mike who wanted to argue with me about my time spent entering the data and how he worked at AT&T in Basking Ridge. I'd rather hand-write in my taxes and use snail mail rather than deal with someone whose only interest is "schooling" me. The "help" format was useless and you could NOT review your entries on the 1040 and Schedule A. Do NOT use this "service", it's a FRAUD.

I have 3 different problems using TaxACT. First, I filled everything to the end where it is ready to electronically submit my taxes and it kept saying I had to sign a form for this bank to give me money. Then it wanted extra money for using it. Well, I knew that it is free to put money in MY account electronically, so I was so confused, spent a while trying to figure out what the heck they were doing. I finally went back many pages and caught where they MISLED me into thinking that was the thing to do. After wasting much time, I carefully got it finished correctly.

I have used TaxAct free for three years now and this year it seemed to operate differently. I started doing 2014 taxes and with all the pop ups/the way they explained, I ended up entering all info just to find at the end I had to pay. So, I closed the program and began again - with difficulty and finally understanding to watch and opt out of the Deluxe part. My taxes were filed and I received my refund direct deposit, no problem. Now I'm trying to figure out how to cancel out of the Deluxe which keeps sending me messages. From all the comments made - I believe I will go back to Turbo Tax free next year.

Submitted my taxes and was rejected due to IRS pin#. Tried again rejected again. Was double charged. Ended up printing and mailing instead of e file. Same thing happened last yr, submitted several times printed and mailed for same incorrect pin. However charged only once. Hoping for a 17.99 reversal. The customer service line - can't get through either.

Do not ever use tax act.. we used them before and my mother in law filed for us, everything was fine but this year.. we filed and I put my new bank info in sense I had moved and did my own, everything checked out alright, my info was accurate I made sure before I submitted it, I was checking on irs.gov and it said the refund was sent to the bank, 3 days later nothing was in my account so I checked taxact again and it had different bank info in there on my return copy that I did not put there. We checked the routing number and found out what bank it was. Gave them a call and they said the account was inactive. So going to have to call the IRS tomorrow and see if it can be fixed. I am not sure if it was some old info or what but this was a very frustrating experience I never had when I did my taxes prior years before with turbo tax.

I just filed my federal tax return and now see that the software Taxact failed to add all my retirement income. It left out 2 1099Rs and now I don't know what to do. Help! Should I go in and try to correct this or should I just wait for the IRS to find the error? Will I go to jail? LOL

TaxACT's Support staff is completely incompetent. I tried to access my 2013 return to verify my identity so I could e-file my return for 2014. Every time I tried, I got asked a security question about what city I was born in, and every time I would answer correctly, I would get an error message. I am completely unable to file my 2014 taxes now as the Support staff is absolutely no help. I started a live chat with a TaxACT agent, and after I explained my problem, she logged off and left me hanging! Stay AWAY from this service! Most unprofessional service I have ever used! If I could give them negative stars, I would!

Tax Act charged me the $17.99 for state and federal taxes last year, but never e-filed my return. I did not find out about it until now! I luckily saved my tax return, so I have it to print and mail in, but I was charged for a service I did not receive. I have emailed them and am awaiting a response. I am not hopeful that the issue will be resolved. I have called EVERY number I can find online; all I get is a busy signal EVERY TIME. I will not use this service again, nor will I recommend it.

Like many of you, I have been using Taxact for years (10+, for me). After filing for 2013, I just received a letter 3 weeks ago from the IRS letting me know that I have a tax "Credit". They received the monies I owed for taxes due but I had NOT filed my Federal Taxes!!! I contacted the IRS because surely this was a mistake because I had copies and print outs of my transactions. To no avail, there was no record of any filing and penalty fees will incur!!!

I paid 14.99 for my state tax return and the federal was free, but I need a couple copies for my files and for tax credit. I can't get them to print out. I can't get them to come up on the screen so I can see them.

I did my taxes through them this year and they are EXTREMELY misleading. They say they are free and then they charge you for State tax forms AFTER you are done. Fine, I screwed up by using them, but now, even though I've completed all the questions, agreed to Efile and to have their "state fee" come out of my refund, I still can NOT make a copy of my State form to have for my files. Heck, I don't even know for sure they have filed anything yet and don't provide a way of verifying it. I'm sure glad I did this early so that in 3 wks. I've received no refund, I'll refile elsewhere. DON'T USE THIS SITE, YOU'LL BE SORRY.

Filed 2013 federal and state taxes using Tax Act online services, paid fees to Tax Act, authorized electronic payment of additional taxes due. Tax Act did not file either return, did not transfer funds, and DID NOT NOTIFY ME THEY HAD FAILED TO DO SO. Received notice from California Tax Board one year later informing me no state return had been filed for 2013. Called Tax Act to find out they didn't file the federal return either. On my way to a tax accountant to get this mess straightened out, no doubt at substantial expense plus additional tax penalties. You've been warned!

I've used TaxAct.com before, and it was a good experience. This year, however, the Web Site simply doesn't work. I wasn't able to enter a simple college tuition information - don't think I would trust this site with anything more serious. No Customer Service on any kind - no chat, no email, no phone number, no technical support - nothing! From my experience - this is the sure sign of a bad business. Stay away from services like this! Don't say I didn't warn you.

Saw the comments by Z in Brooklyn, NY. Like this reviewer, I was also preparing my return online with the free user version. I accidentally hit one of the pop ups that made me a deluxe user. I would not be able to submit my return unless I paid to file. I spent several hours preparing my return. They told me I need to start over now to use the free edition. Like the other people on this site, I doubt that this will restore me as a free user. I'm thinking of telling the Ohio Attorney General's office about this scam, as well as the BBB. Do NOT use TaxAct. It also took me 5 time to provide my user information before she began to help me. Sounds like they have no intention of helping. This all sounds shady to me.

I received a RD-108T Supplemental Vehicle Trade-In Sales Tax Credit Form. Their software didn't have anywhere to put this credit. I tried to search their help topics but it isn't there so I try to click for email help. It just puts me back at the review topics page. They seem to be unreachable. I've used TaxAct for years - looks like I should go somewhere else.

The website offers free tax preparation and at the end they charge 12.99 for federal and state they charge 7.00, unaware that doing an itemized return they charge a fee and you don't know till the end.

I filed my taxes with TaxAct for my husband and myself. We have a VERY simple return. In school, two jobs. THAT'S IT. Four years later, I got audited and billed $3200 from the state and federal. I looked at the copies of my return, pulled out our W-2's, did the math, everything was right! After a LOOOONG battle, guess what happened? TaxAct's system submitted our deductions and income just fine but not my husband's EIN and personal info! Say what!? YES! There was a glitch in their system that looked fine from the surface (copies), but the actual info on my husband and his job wasn't submitted! Just his income and deductions! There was NO WAY we could have known this. Literally the strangest event even a tax pro had seen. TaxAct would not respond, to date. Federal agreed and state agreed it was their system error.

I have used TaxAct's software for many years and have generally been satisfied with it. Some form are hard to find how to open. They ASSume you know where the supporting forms are. This years install is very bad. A lot of the forms and fields are in very small text (unreadable). Nothing I could do with Windows or with the software would change this. I called and had to pay for a year's support only to be told that they had changed the script (writing) of the program this year and THEY could not help me. I was instructed to call Microsoft to see if they could help, or maybe do a Google search. Duh!! He said they caused the problem, but it's my problem to find out what they did wrong and how to fix it. What arrogance! He told me they created the problem, couldn't and wouldn't help me, and made me pay for that service. So, I ask. Should I or you be doing business with these people?

Tax Act confirmed they filed and paid my taxes but they did not. I have the evidence. Then they never told me they did not send in my payment or taxes. They had no problem sending me emails the following year to use their service. The IRS and State of MD fined me for not paying my taxes on time. Tax Act ignored the complaints and made no effort to respond or correct the situation. They do not care about their customers, just your money. Run away from them!

The "FREE" service is NOT free. They will charge you a "retrieval" fee to look at your return. DO NOT USE. The customer service is fumbling and incompetent.

I filed my 2013 taxes using TAXACT paid the fee to have it processed and thought nothing else of it until I received a letter from the IRS stating they didn't receive what I paid. I went back to check the credit card statement and found TAXACT took out their money but that was it. I had a copy that I printed with the information that everything was processed. When I call to complain I get no help and I'm not paying TAXACT anymore money to fix the problem they've caused me.

I filed my Income Tax Report with Tax Act Software and I am a seasoned Tax Payer, so checked all the information online before I submitted it but I did not check the finished print out as carefully. I received a letter from the IRS saying information on my return was not complete. I checked my printed return and found missing information that I knew I had added. I am now resubmitting the information to keep from paying a steep penalty and underpayment. I have always manually done my taxes and let the IRS proof it and then submit it. I have never had a problem doing that. I will never use Tax Act again. This is so irritating.

The same thing happened to me... I went through all of the steps to efile and it took me all the way to the end where all you do is sign out. After getting concerned because the funds I owed were still in my bank account, I inquired and it said the return had not been filed. I called and the rep that I spoke with was really NOT helpful. It sounds like this was not an isolated incident. I've found that this is likely going to cost me $150 in late pay and late file penalties, so I will keep this as a reference because others seem to be having similar issues. I've used TaxAct for years and this is the first time I've experienced an issue.

I used taxact last year & was ok with it. Used it again this year & kept getting the "deluxe" offer pop up while filling out my free federal edition. It kept popping up inhibiting my ability to finish form in a timely way so I finally clicked on it because the window said it was risk free & that you can opt out at end, or so I understood. I didn't use the deluxe features since I don't have any investments or property or kids or anything (barely have income!). When I got to the end, I found you MUST pay for it or just lose all the work you have done (took all day to get through it). I closed window & went back in through the link for the free file edition, but once logged in, I was just back to the same thing w/ paying fee - only way to get the file in. On top of this, you can only get access to your tax forms later if you pay fee. I paid the fee for that too & filed - paying for deluxe federal, separate fee for state, & separate fee for future access to my taxes... I then emailed customer support explaining how I never wanted deluxe & what happened asking them to look at my access to site, so they could verify I didn't use any "deluxe" stuff...

I filed one federal and two state returns. Taxact charge me $14.99 for the extra state return. But then it said it could not file one state return. Now, two months later and they can't verify who I am. They sure can figure you out to take your money. But when it comes to service? They say, "Who? We don't know you!" And how do I know if they are accurate? What a stupid question. The code is so complicated, who the heck knows? Give the supporting paper work and maybe I can figure it out....NOT

This will be the last year which I will purchase Taxact. It sounds as though anyone can use the program to complete their taxes, but the program is very complex. As you follow the guide, it prompts you to complete information such as Roth IRAs and such and acct numbers for which I don't have any. Comparing my previous 2 years shows a big discrepancy which I am now worried about and will have to check with the IRS for that concerning IRAs. I used to get refunds when I had reps at HR Block do my taxes, and with Taxact. I have been paying taxes each year. Unless you are very fluent in the tax system or have had training or have someone very fluent in the tax system, be aware that this program is not for the faint.

I decided to try TaxAct to file my 2013 return. I concede I didn't start the process until April 14. I found the process of using TaxAct circuitous and repetitive. Several times during the process, data had to be re-entered apparently because it was not saved. When I was finally finished (after six hours), I submitted the information for efiling. The program allowed me to establish my personal PIN for TaxAct, the program and noted I would receive an email confirming my completion. No confirmation came. Also, when I tried to check the status of filing at "efstatus.taxact.com" I found TaxAct had no record of my having filed. The online help was no help at all. References were circular. I tried calling the help number: busy signal. I won't be using TaxAct again. I will discourage others from using it.

I've been using Taxact for about 5+ years (Loyal Customer)... Never had a problem until October 2013, when I need to get a copy of my tax return... I WAS CHARGED!!! Never before had I been charged for printing out a copy of the same years return, now I use them again for this tax season and I thought I would mail my return which had always been free to do until now. I hope you're reading this Taxact because I will never use this greedy company again!!

You have to pay your full filing fee +, to speak with someone, even if their system is not working. I had my entire return completed except for one field that was blocked by their system. It was their error and they were requiring me to pay for technical support.

I only wanted the basic tax return. I was offered the deluxe tax return which I refused every time (there is a cost with the deluxe). After I entered all of my personal info, their website would not allow me to open the next box to do my tax return. I could not find a phone # for them. Sent an email and the automatic reply said they would be in touch in a day or two! Now I think they are just a scam to steal identities! I think I'm going to talk to the Attorney General's office and our action television news reporters! This just isn't right! I will be doing my tax return manually and keeping close tabs on my credit report! CONSUMER BEWARE!

Tax Act screwed me over with my state return. I had to file an amended return for the state return because stupid ** Tax Act made an error. YES they made the error on my earned income credit. I called customer service numerous amount of times so they can fix this and and they gave me the run around. I had to take care of this problem MYSELF. PLEASE DON'T USE TAX ACT, THEY ARE HORRIBLE. TELL YOUR FRIENDS, FAMILY AND ANYONE YOU KNOW NOT TO USE TAX ACT. THEY MAKE COSTLY ERRORS AND THEIR CUSTOMER SERVICE IS COMPLETELY HORRIBLE.

Their website is so slow and has awful visual moving thing each time you click Continue which is distracting and adds to the feeling that it is so slow. They don't provide email to customer service. If you call them, their reps are apathetic and hang up or don't speak English as 1st language. When you ask for supervisor, it takes forever and their phones are staticky and they are also apathetic and incompetent. When reviewing my form online, it showed no entries for a particular field but when I submitted it, it showed a $2000 entry. I think they do this on purpose to try and get you to pay $13 to amend the return.

I have been using TaxACT for the last 4 years. Everything was fine until this year. My form was rejected because the companies' EIN did not match. The company was carried over from previous years TaxACT entries and EINS accepted. This year, although the EIN is correct, the form was not accepted, although the form was accepted by the state of California. I even checked with the company to make sure the EIN was correct. TaxACT has indicated they are not responsible for this cliche, even though previous years submissions were accepted.

I spent the worst afternoon of my life navigating through the TaxAct Deluxe edition software for my federal and state returns. First it didn't recognize my password; so I had to create a new password - the exact same one - which it finally accepted. Then I had to deal with multiple bugs, wrong turns and dead alleys, all the while the system kept timing out. THIS HAPPENED AT LEAST 10 TIMES! After struggling for over 4 hours (it normally takes me less than 1), I finally finished, and received an e-mail from them saying I had successfully filed. However the next AM, I got another one saying that my federal return had NOT been filed successfully. I called their customer support, and after a 15 min. wait, I got a very snooty young girl who said the e-mail was generated by their computers - and they had no control over it (????). I went on the IRS web-site, which indicated my return HAD been received. ANOTHER WASTED HOUR! I will NEVER use Tax Act again!!!

Cannot access past years return w/o paying for service!!!! Don't use Taxactonline!

I am having problems with professional 1040 software. First thing, the customer service wants money for support, even though software is not working properly. I was losing customer information after few days. Interacted for 7 days by email and phone support with Taxact. Support and emails did not solve my problem. I have seen a new issue that TAXACT, that it is not adding state tax information for itemization correctly. Customer service declined to let me talk to support service, whose advice rarely works. It is impossible to find executive information about taxact on the Internet. A few numbers I found, no one picks up the phone.

I have used Taxact for the past four years. I have been pleased and have also been able to input information directly from my 1098 sent to me by my school. I just wanted to correct the commenter who stated that you are unable to input information needed for the education credits and deductions. This year, I received notification from Taxact that my return was accepted by the IRS on Jan 28. However, at this point, I am still satisfied with Taxact but this IRS problem is infuriating! Has anyone else that received an incorrect DDD and received their refund?

I supposed to get about $2,000 back from the federal gov. and I got back only about $1,100. The support they offer is crap. I shouldn't have to pay again to speak to someone for their mistake. I will go to Turbo Tax next year.

I tested filing my taxes with Taxact and Turbotax. My refund with Turbotax is 3 times more than Taxact. Taxact does not allow you to enter information from the 1098T for college students. Will never use it.

I have been using TaxAct since 2007. I have no experience with the online version. I do not recommend the online version of any tax preparation software company. I have used their personal and professional programs offered by TaxAct. I have also used TurboTax products. TurboTax products are not really designed for tax professionals and Intuit's professional products are more than I care to spend.

Just a very bad product. Nothing here but a way to give up personal information, no tax help at all. Is there any internet site left that doesn't cheat/exploit/lie about what they do to make money from acquiring your personal information??? If one of these sites knocked on my door and offered me a bag of cash, I would slam the door in their face. What a bunch of mercenary thieves...

I filed my 2013 taxes last week and just got an email that my taxes were rejected for a mistake I made (Obviously my fault). So after going back into Taxact and fixing the mistake I'm told that I will be charged again to file my taxes. Not happy about that but whatever it was my mistake, I'll have to pay again fine. When I get to the end of submission I notice that my fee is now $27.98 for submitting my taxes that were rejected. The first time I submitted them it cost me $17.99. Now I'm getting charged an extra $10. I'm not happy at all. I'll just go somewhere else. No way I'm paying them $30 more. No chat support but I could submit an email and wait for a generic response I'm sure. Where should I file now?

I have used TaxAct for a few years. It seems somehow I was told to print something with my consent, then all went south. I will not deal with companies who do not have a decent support system. TaxAct was good while it lasted, but no more for me, my family and any others I can talk with.

I just want to say that I am sorry to hear all the problems you guys experienced. I took note and I have taken screen shots of my direct deposit and date of file and every other screen while using tax act. I will also start looking for legal counsel just in case. I advise you all to do so going forward with anything online. Screen shots don't lie!

I filed Tax act tax return in 2013 and could complete through the process. After filing my complete return I went to the taxact option to print the return. In doing so the return did pop up on my screen but the return could not be printed or downloaded. It seems to me that taxact has intentionally set the settings such that the returns could not be printed so that they can charge the customers a $10.95 fees to download the archived returns during the next tax season. I see that taxact has a lower fees for filing the tax returns than a lot of other tax preparation sites but I can see that they are using this strategy to scam more overall money out of their customers and I feel that this is a very poor business practice. I am certain that I will not use taxact service in 2014 even though I may be paying a slightly higher fees on other websites.

I will agree their web site is harder to work with. My complaint is why in the heck do you have to pay to access your prior tax returns. Turbo Tax doesn't charge for that. Then when you go to their website, the only page you get right now is for you to pay for access to prior returns. Hello, TaxAct, can you at least update your web page that's screwed up. I don't want to access my prior returns, all I want to do is file my taxes online and wait until I can send them like Turbo Tax offers right now. I used them the last 3 years - won't this year at all. Me or my son or my daughter, 3 less returns.

Previous to TaxACT.com, I had used TurboTax for four years with absolutely no issues. So why just last year did I switch to TaxACT.com? Because I was going through severe financial issues and could not even afford the very affordable TurboTax. Man, was THAT a mistake!

I filed my 2012 returns on line with this company, and had put that I wanted a debit card with the funds. IRS confirmed that they mailed the refund to THEIR bank nearly 10 days ago, and still have no refund. This is after waiting for 5 months for IRS to decide to finally approve my refund.....

When I attempted to pay my 2012 taxes electronically, there was either no warning or no warning conspicuous enough telling me to check my email after filing. It was not until two weeks after the due date that my wife noticed the payment money had not been taken from our account. I then carefully looked through my email (lots of junk email) and discovered that the attempt to pay online had failed due to my the using date of filing (April 9) instead of posting it to the next day (April 10)??? I suppose I should have looked in my email within a few hours after filing but didn't have any reason to suspect something had gone wrong even though I had a similar problem in 2011 but resolved it without being penalized. TaxACT should post a big warning for those filing electronically: CHECK YOUR EMAIL AFTER FILING TO BE SURE IT WORKED!!! The penalties for late filing came to just over $200. Thanks, TaxACT.

I did my taxes with Tax Act from 2009 to 2011 - No complaints until 2011. I converted some retirement money into a Roth IRA. I was told by numerous sources that I would have to pay tax which I was okay with doing after to put in the conversion 4 times and no taxes were taken out. I thought they knew something I didn't. Now 2013, the IRS looked at it and I now owe $5200. Thanks Tax Act. They also allowed me to take student loan interest deduction and a lifetime learning credit which the IRS says I'm only allowed one or the other. Thanks again, Tax Act. AVOID AT ALL COSTS!!

I completed and filed 3 returns with TaxACT this year. First year using it and I decided to use based on simple returns for wife and stepdaughter. Mine was more complicated, but TaxACT seemed to work. When I filed for my stepdaughter electronically, the return from IRS said someone already filed with that SS number. When I filed for my wife, it too was rejected due to her daughter filing "not a dependent on anyone else's return". This was not accurate as I filed her daughter's return.

This program was anything but user friendly. I knew the federal filing was free, and I was willing to pay for state filing. I was filing EXTENSIONS! The process was as detailed as filing my taxes; there was no clear indication when the e-file had occurred. They say they'll file the state for $12.95. I filled everything in. I wanted to print it as well (of course!). At the end, I learned there are only four states that accept e-filing. This was a waste of money, but much more importantly, it was a waste of valuable time.

One form about educational credits got goofed and the checks before filing failed. I was unable to get to where the problem is, so was unable to get to e-file. Everything in the wizard looks fine so I cannot find the problem to fix it. I had to resort to printing the forms but from the looks of them, I'm afraid the IRS is going to kick my return out, but now it's the 11th hour so there is no time to redo this whole thing by hand. This was a freaking nightmare with hours spent over weeks to get this return entered and ready and then at the last minute this happens - it's terrible. No customer support or assistance is available! I recommend avoiding these people.

VA has a consumer's use tax. TaxACT calculated it, but said it was not required to be paid because we were below the filing threshold. That was in error. VA requires filing a (non-income tax) Form CU-7 in those circumstances. I went through the complete process - reviews and alerts. When I went to e-file the VA return, it let me do so and charged me $7.95, but did not allow me to pay the amount owed and had no separate Form CU-7 to file. TaxACT refuses to refund the fee. I paid $21.95 for the Deluxe version which included Federal and State returns and one e-filing. It turns out to be e-filing only for federal, not state, even though I bought the deluxe package. It's very misleading. I don't trust them.

Briefly speaking, they screwed my federal and local returns and I regret I paid them $8.95 so they will keep my (wrong) federal return data for 3 years and $15 for a state e-file. I did not file the 2011 return. I don't know where they got the numbers for 2011 and added that to my 2012 return. Tax preparation business is based on trust so I did not verify my return with the second place (what other people do). For me, now it's a very good lesson not to do business with this place anymore. I will not recommend TaxAct to other people.

This program was my personal favorite until 2012. I'm not sure what happened but please do not use it. The software was not accurate for allowing dependent not living with taxpayer. Per IRS, grandchild does not have to live with tp all year to be dependent. Tax Act did not allow this dependent deduction. Also after going back in, my info changed. To be fair, I did not contact them to fix it. I went with another service. The program is not stable for 2012. Prior years were great.

This was my first time with this company and my last because once everything was submitted and confirmed for federal and state return, I checked my e-file status and they said my AGI number was missing. They said fix that and it will go through to IRS. No problem, I did that and my return still was rejected afterwards. I called customer service; they said I would have to pay to have my account reviewed for 20 dollars. And they claimed they couldn’t access my information until I paid. Like, really, you gotta be kidding me! So that was it. I had enough. I filed with Turbo Tax online and they processed my info and sent it to the IRS within one day. It came back cleared and I received my refund in 8 days. I will never recommend this tax company to anyone ever!

Never again, TaxACT. It was a waste of 17 dollars and hours of my time and the IRS wouldn't accept my return because the prior year PIN or AGI didn't match their records. No matter what I did to correct it, it was still rejected over and over and over. What a waste of time and money. I will never use TaxACT again. I will advise my friends to do the same and I suggest you do too.

In the past, I have always recommended this website to everyone who only had to file a Federal Return. TaxACT sent me a reminder to file with them, which I have for a few years. I am only required to file a Federal Income Tax Return since PA does no tax retirement income. I followed what I thought was free filing on the e-mail message and when I got to the part to transmit the electronic filing (E-file), there was a notice for a credit card to pay fees. It took a while until I realized my mistake due to the very misleading email that prompted me to file using the link in the message, but it took me to the Ultimate package. I am trying to delete all the information but I can't even access my own records. It is very frustrating.

I filled out the simple 1040EZ information and they tried to charge me? I thought it was free for all federal e.fillable forms? No mistake it costs money!

Another hotel overcharge story, same scam: Endeavor identifies innkeeper charges immediately. They assign the (hold) amount $120 regardless of the merchants input at the terminal. Then, your balance is deducted for a determined length of time. I eventually contacted a live person (after countless attempts had failed) and I heard laughter and jeers in the background, not in English. We have been ripped-off. Also, when the card expires, it takes weeks to get a replacement. They said it was lost. Ha! No wonder TaxACT dropped these snakes.

My state tax due was not paid on time. Taxactonline.com authorized payment for the 2011 tax year, due April 15th, 2012, filed in March, for November 21st, 2012. Let's think about that. Due in April (which the entire country knows), filed in March (March is before April), deducted in November (after April). So, I was charged a past due balance plus interest. Also, what kind of ethical company makes you pay to speak to a customer service rep on the phone? Looks like I'll be taking my business elsewhere next year.

Federal or state has not received my electronic tax forms yet filed on 4/6/2012. Please help. Where's my refund?

I filed my tax return on Taxact.com and as an option, you can chose to place your refund on a Taxact Endeavor Debit card by Bancorp Bank. My refund was deposited on Feb. 7, 2012 and I have yet to access one penny of my funds. They refuse to release my money, even though I faxed them copies of my social security card, driver's license and proof of address. Bancorp told me they suspected fraudulent activity on my card, which is a joke because I can't even use the card. The only fraudulent activity is Bancorp holding my funds. I contacted the IRS and they traced the refund, but refused to help me further, even though they endorse Taxact.com on the IRS website.

I have tried several times to get access to my funds after receiving my Endeavor card. Customer service here is run by very young, inexperienced, rude, and obnoxious people. Trying to resolve an issue with getting access to my funds, so far I was told to call back after they were closed, was put back into their queue over and over, and then told my PIN number would be mailed to me. So far nothing has happened and I still don't have access to my funds.

On February 27, 2012, I found out that the IRS or TaxACT had deposited my $4,790 refund check from the IRS onto an Endeavor card that was mailed on February 9, 2012. I never received that card. Customer service issued me another one at that time and I never received that one either. I have had yet another one issued and after 10 days: no card. Funny, I receive all my other mail. I have never been informed that there has been any charge for the non-existent customer service, but my refund amount is dwindling away as we read this and I have never had access to even one penny of the money. I am PO’d to say the lease, but this is affecting my credit and many other aspects of my life as I am unemployed and needed this money to pay outstanding bills that I cannot meet without my tax refund. I want to file suit on these people, but I don’t know how or where to start. It’s April 21, 2012 and there is still no card in the mail. They are not mailing it for some reason. I want my money. I need my money. What can I do next?

I used TaxACT to e-file my 2011 taxes. Although I have a checking account, I do not have paper checks. The bank routing number was not readily available upon filing so I decided to get my refund on the Endeavor Card this year. The IRS deposited my refund to that account on February 8, 2012. On February 27, there was still no card in the mail. I went through the procedure with the Bancorp on the telephone, which took forever to reach someone and they were anxious to say, "It sounds like your card was lost in the mail, we will issue you another one."

I filed my electronic 2011 tax return using TaxACT software. I was given the option of receiving my refund via direct deposit or by check from the IRS or by prepaid Endeavor card. I chose the Endeavor card option. I was told that I would receive the Endeavor card within 7-10 business days. It has been nearly 18 business days and I have not received the Endeavor card. I called 2nd Story Software, who are the makers of TaxACT software and they referred me to the Endeavor people who I found are located in Asia.

I'm trying to find a phone number to talk with a TaxACT representative. I need to review older tax reports, and I can't recall my username. I've tried e-mail, but that will take 24-48 hours to get a reply. I need a phone number, and so far, it hasn't be located. If other respondents can send the phone number, it would be greatly appreciated.

I have been doing my taxes with Taxactonline for the past 3 years. I always pay to keep my prior data available. This year, they couldn't find me in the system. How can they delete a customer's information and tell me I probably filed with another company? I have credit card charges to prove them wrong. The company doesn't seem to care, bad customer service. It is not worth to start a return with Taxactonline.

I filed my taxes on TaxAct every year like normal, but this time, opted to get the reloadable card instead of a paper check. Other than the balance inquiry fees and initial $16.99 just to possess the card, not to mention the $2.50 a month upkeep charge on the account, it's not a bad deal at all. For someone who doesn't have a bank account, it allows you to load the card by payroll checks or at a local retail store which the card doesn't charge to load, but the affiliate does, as long as you use it in a POS setting. It is free for purchases, otherwise you will be charged. So if you would like to pull money out, just consider doing a large amount and then leaving the rest for minor items.

The Endeavor card didn't come until two weeks after my refund was deposited. They put strange holds on your account for lengthy amount of times. Customer service is poor.

My refund was deposited to endeavor card 2-29-2012. I have not received my card yet! I called last week on Monday and was told I would be issued another one, but I have not received it yet. Where is my card? I want my money!

First of all, I would think it's fair to say that there seems to be a mixture of complaints and non-complaints. My problem is simply waiting on my payroll to hit the bank. I received a pay stub in the mail from my employer saying that the pay was being directly deposited. That was on Wed the 14th. On Fri the 16th, I checked both by internet and later, around 4 p.m. by phone. I was told that it would take 10 days. I asked why? Then I was quickly put on hold, then I was told it would take 48 hours. Of course, my pay stub was dated 3/16/2012 which means I should have had funds available then.

I withdrew some money from an ATM and the machine froze up and didn't give me any money. The money was still taken out my account so I called the company and they told me to call the TaxAct Endeavor Card to get a form to fill out so they can put my money back into the account. Well I called them and they told me they were not accepting any calls. I called them for two weeks, sent emails, left messages and still no one has returned my calls. So today I finally called and the rep gave me the runaround and told me to call another number. I called that number and it sent the call back to him. I am so mad right now and I will never file with TaxAct again! I don't know what to do about this and I need my $200!

Via phone, I cannot reach a customer service representative. I have called dozens of times during all times of day and I cannot reach a customer service representative. It is nearly impossible to check the card balance without internet access and I cannot address complaints with anyone. I am starting to wonder if any customer help exists for the Endeavor Card sent to me by TaxAct for my tax return.

It is difficult to use, and would not print properly, after spending hours for a 45 minute job. I will find out whether I'll have the same problem many are complaining about. I will have to see about the refund routing, and being put on a card, when that was not the choice. I can't recommend using this provider, after this year's problems.

Federal and State Tax Returns: I got all the way through the forms and was unable to print my forms and thus did not file them. I was charged $17.95 anyway.

I filed my taxes through TaxAct and chose to have my refund put on the Endeavor card. Almost a month after my taxes were accepted, I still do not have my card. I contacted TaxAct and they said they have nothing to do with the card, so I have tried to call the helpline for Bankcorp or whatever and can never get through. I have emailed several times, got a response telling me to provide my phone number, which I did and still have heard nothing! The IRS website says my refund was deposited on the 15th of February.

I was supposed to receive my refund via direct deposit on February 15, 2012. After speaking with my bank and IRS several times, I found out additional numbers were added to the end of my account number. I asked the IRS if I could verify the last 4 digits of my account number, and that's when I realized what happened. The banking information was typed directly from my direct deposit form, and was triple checked. I'm absolutely certain the account number was typed correctly. There must be a glitch in the Tax Act website. That's the only way to explain it. I'm still waiting to receive my refund. Good luck everyone!

They stole money off my card twice: Taxact has been taking money off my card. I called to speak with them and was put on hold for 30 minutes, then it rang. Someone picked up but never responded. This company should be shut down and have to reimburse everyone who they have stolen from and then some.

Deceptive Incentive to Pay Upgrade Fee: My son used the service to file his EZ-Return. He only made about $5000. He made a mistake and had to amend the return. When he went to do that, the website indicated he had to pay $9.95 to amend the return. I did so and then found out that he couldn't electronically file an amended return. We had to file an amended return by printing out the return and mailing it. We never would have paid the fee if we had been told this.

I never received my card. I filed for my refund on 1/19/12; my refund was deposited on 2/8/12 and I still don't have my card. I can't get through when I call the 800 number. This is bull**** !

I filed my taxes on Feb 5th 2011 and was quickly accepted by the IRS for my refund. The refund date was posted on the TaxAct Website was Feb 15th (the IRS is supposed to deposit my refund) for my bank to receive it. In addition, they said to give the bank 48-72 hours for refund to be available. Well it’s now Feb 20th, no refund! I went to IRS website 48 hours after I did the e-filing and it said my deposit was to be done on Feb 13th, and it now, (Today) says they will deposit the money on Feb 23rd. Well what’s up with this? The TaxAct website still says Feb 15th! So I guess I will wait till the 23rd and see what happens then. Has anyone else had this problem with TaxAct this year?

I filed my taxes on 2/5/12 and was told I would get it by 2/15/12. Well it's 2/20/12 and still nothing. I have no car, no money, no food. I just started a job with no transportation, so now I will lose this job. I was told how great this company was. I now see it's not go. I will go back to TurboTax, where I get my money a lot faster. I will never use TaxACT again and will tell everybody I know what happened and not to use it either. I am very disappointed.

I had received only $668 of my funds. However, my refund was $2,964 dollars. I am trying to see when the rest of my funds will be received.

I have done my taxes with Taxact for the last 3 years; I didn't have a bank account this year so I opted for the endeavor card which was to be here in 7 to 10 days. The IRS deposited the money on 2/15. Haven't received the card can't get Bancorp on the phone, Taxact told me sorry not their problem because they got their money and I should try emailing Bancorp THEY still haven't been emailed back. Taxact should step up because and deal with Bancorp because it makes them look bad won’t use Taxact next year. Can anyone help me?

I asked for my taxes to be put on my own card, but they pushed for the Endeavor Card. Now I cannot get to my money due to it denying me all the time. I am pissed off! I have bills to pay, and it will not let me have them! Don't use this service.

My boyfriend and I completed our taxes and sent them in January 23, 2012 and we called to see when our cards were suppose to be here and they said, by February 7, 2012 and we haven't received them yet. Today is February 14, 2012 and we still do not have them. We have been trying to contact the 1-866 number we got for the card and we have not been able to get through since we called to see when the cards were suppose to get here. We call every day!

I filled my daughter’s taxes for her and much to our dismay; she has not received the card. The IRS deposited her refund on the card on February 7, 2012. I have unsuccessfully tried to reach The Bancorp who is the "bank" that issues the Endeavor card, by way of e-mail to their card operations e-mail the recording provides. Also, I went online and found a listing to email their product solutions email address, multiple daily phone calls trying to get anyone to answer a call, then in my final straw today, I called their headquarters was transferred three times, put on hold for ten minutes to have a recording tell me to leave a message and they would get back to me in one business day. Oh and that is the exact message you get when they give you the message to email card operations. This is now day number seven of this nightmare of no responses. I am at the point where this seems nothing short of criminal.

I filed federal return with TaxAct and agreed to have refund placed on pre-paid Endeavor Card. I received card promptly, but repeated calls (20 or more) to the customer service number included with the card have received only a recorded response that due to heavy call volume, they can't take the call and to try again later. I suspect this is an intentional ploy to allow Bancorp Bank interest free use of these funds.

I chose to use the Endeavor credit card for my tax refund and I feel this was a major mistake because I should have already received it by the 3rd of February. I have called every day; the first which I held for one hour then held for 45 minutes, the second time now, you get a recording to call back later. I feel that the IRS should not have included this choice to receive tax refund on the IRS website.

I filed my taxes on 1/20/12. I was accepted the next day 1/21. TaxAct "claims" the Endeavor Card comes within 7-10 business days. It is now 2/4, exactly 14 days and 10 business days later. Still no card. I called the Bancorp customer service number last Friday. The woman on the phone told me they processed my card 1/23 and I would get it in 7-10 business days (wow, great help) so I would've received it anywhere from 1/31 to 2/3. Today is 2/4 and my DD date is 2/6. I still don't have my Endeavor Card. The customer service line has been absolutely unreachable the last 3 days. I’ve tried calling. Every time I call I’m on hold anywhere from 45 minutes to 2 hours. Before I can't wait anymore and hang up, I’ve actually waited a full hour on hold just to hear, "Due to unforeseen circumstances, we cannot answer your call at this time please try again later." I don't know what to do anymore. TaxAct customer service doesn't know Jack. Bancorp is unreachable, and I’m sure the IRS can't do anything.

I cannot print my return for my records. I've done all I know to do and tried the suggested solutions. But still I am not able to print it.

I filed my taxes online like I have been with this company for several years. This year never received my card, can't get in contact with customer service, when I did was hung up on. Told I could get my card expedited for 50 bucks agreed still no tracking number, no response, nothing I'm to through need to pay my bills and am totally backed up my money was deposited to this Bancorp Bank on the first and I still have nothing. I need my money now.

I filed my taxes with TaxAct which went fine. I agreed to have my refund direct deposited onto the Endeavor master card. When telling you about the endeavor card, it says it can be used to make online purchases. I purchased an item from someone with a PayPal account and cannot use this card. There is no way to transfer funds from this card to another account or card and when you call customer service, most of the time you can't get through. And when you do, you're charged $2.50 to not get your problem resolved.

I got the card but no money released. This is a very big rip off.

I have an Endeavor card that expires on 2/12. First, they shut it off a month early, and I had to complain. They said I would get a new expiration date. This never happened. Now, it is just days before I lose my card, and they are too busy to answer the phone. I called and they hung up with a callback later, yet they charge me a $2.50 service charge. They also can't be contacted by email. What a fraud! I am paying $2.50 to get hung up on. I need contact, and I need it now.

Simple: I paid for the one-time DAS fee to access my 2010 taxes last year, and today, I go to print out the filed taxes from last year and I have to pay another one-time fee in order to access the information. I"ll never use Taxact again.

I was unaware TaxAct online had an age limitation for the so-called "free" e-file. It is atrocious! I used TaxAct last year but turned 56 just 2 months ago. After spending over an hour getting my return ready, I find they were going to charge me $7.95 to e-file. I will not use their services again and I will warn all of my friends, relatives, and co-workers. I feel like a victim of fraud. Their false and fraudulent advertising is all over television, radio, the internet, and the IRS site. Every one of their ads says "free" federal e-file, "free" tax preparation, and "free for everyone".

I used tax act last year, very pleased; also used tax act this year, very pleased with the service. What I'm not pleased about is the Endeavor Card or the Bancorp people and as a reflection that leads right back to tax act because they are associated with Tax-Act. I have an illness and I have a limited time left on this wonderful earth, but I don't have any insurance to pay for my blood work, my medicine and a few more vital things that I need in life all because the associates Tax-Act uses will not give me my IRS refund. I was told to leave the hospital Jan. 28, 2012 because of my insurance problems. I used Tax-Act to file my taxes this year, and was accepted by the IRS, etc.

Get this pop up advertisement off my email page! It has no "X" out or close button and is blocking my page! I am sick and tired of having to get offline to get rid of it. Then after I check and deleted my emails, it pops right back up!

I want to file a class action lawsuit against tax act. I filed Jan. 10. It was accepted on Jan. 13 and it was direct deposited on 24th. I called customer service and they acted stupid and I was charged $2.50. I had to call again to talk to someone with brains which told me it would be there in 1-3 business days and I was charged another $2.50. Meanwhile, I can't log in online. I had to call and ask why I was charged $2.50. They said a new card will be issued in February, which is the reason why I cannot log in into it. Does that make sense? It is the 27th and still no money. So I called back and another $2.50 was charged. Whoops! No, this time they decided to double the charge—it was at -$7.50 and it should be -$10.00 but it says -$12.00 off my Endeavor card so far. I think they hold your money longer so you call and they can charge and you make millions and laugh in your face.

I filed with TaxAct for 2011 taxes. I chose to use the endeavor credit card card have not received it. I called and finally got through to the company and was told they received release for it on Jan. 17, but I will not receive my card until Jan. 31. That's not fair. Due to them holding my money, me and my children are now homeless. I was needing that money for a house. How can they keep my money and collect interest off me? They get paid enough from everyone. Why is our government allowing this to happen?

Fraud charges on my card, called, investigation was to be done. Was never called back. Called again, was told it had been too long. "Sorry nothing I can do."

Fraud charges on my card, reported it. Never notified back. Called again, was told it had never been filed and it was too late, sorry.

I tried to start my taxes on Tax Act website and ended up with the online edition. This edition is terrible. It is very difficult to use, shuts down frequently, difficult to navigate and does not allow me to save my returns. I have wasted dozens of hours due to this terrible software and it is impairing my ability to file my taxes. I was supposed to receive a free e-filing for both federal and state, but the state filing was not available for Oklahoma Non-Residents.

TaxAct combined my income information from Federal in filling out my State. In the Federal they kept my wages earned from an employer separate from unemployment benefits. But as for the State part, they "imported" this sum as one lump sum for income and had NOWHERE to correct this. I didn't notice until after when I was given fees and letters from the IRS telling me that I hadn't reported the unemployment benefits onto the State return. So they added it on (thought it had already been added on), and this upped my taxes.

I used TaxACT just like the previous years ,but this time decided to get the Endeavor card. That was the biggest mistake. You can only use the card at one certain bank but they don't tell you this. You have to call them and see why your card don't work and to talk to someone, they charge you $3.50. I used my card for a room deposit just as a hold. They went ahead and put it through as a charge at $120.They were only supposed to use it as a hold, not run it.The fee was $100 not $120.

Utter failure. Could never get my state taxes filed. Once I realized that and sent them in manually, I had already been charged the fee by TaxAct. I have been charged a penalty by the state for late filing. The Feds sent me a notice that my return was not signed and I can't find any way to contact them. Unreliable and a bad experience. Not recommended especially for something that can put your finances in jeopardy.Con sequences: $26.07 and $17.95.

The so-called premier Federal & State TaxAct software simply does not allow a person to e-file their returns, and does not provide the state part of the deal. I am unbelievably frustrated with the lack of support and have been unable to file. This product is **.

I filed my taxes online with TaxAct.com and elected to have my filing fees come out of my refund. Well, I got my refund the day I was supposed to but it was over $3000.00 short! I can't believe this. Republic Bank and Trust, the bank that was authorized to take my filing fees, took it upon themselves to take the majority of my refund and send it to a company in California for a student loan. However, this student loan wasn't in default and the IRS is not the one who did this. How can they get away with this? I've looked for tax lawyers and all I can find is one that helps when you owe taxes to IRS. I didn't get any offset letter from IRS and they gave Republic Bank the entire amount of refund. How do they then have the right to do this on their own cognizance and what is the recourse that I can take against Republic Bank and Trust?

I have been using Tax Act since 2003. I never had a problem and I still use them. Sorry for all the problems people have. I have never paid for my taxes and I do long form because of being a business owner. People need to pay attention you can get by Tax deluxe. If you hit no thanks. All of you people who are saying you cannot, are not doing it right because it works very good.

TaxActOnline has been bombarding me with emails claiming to have first filed my taxes and then telling me there's a problem with a company tax ID number so I need to contact them to straighten it out. Since I never heard of this company until a few days ago, and haven't even begun to do my taxes, I don't know what they're talking about. And there's no good way to contact them. I don't know who's doing what, but something is fishy.

Previous Years Tax Act would import you prior years' data to save time in completing all the forms. Now Tax Act wants to charge an extra fee to import that data and also to print any of your prior years returns. I have been filing with them for many years and this is the first time I have not been able to import and print old returns for free.

I was offered this Endeavor card for my tax return. Any way that I handle the card results in service charges that I cannot bypass. I was misinformed. I felt that I was signing up for a direct deposit card that was handled like a gift card. A $2500.00 tax return is being charged, $2.50 a month, $5.00 for any withdrawal, and an initial charge of $33.00 plus whatever it costs for their tax services. Charges are also incurred if you use the card for purchases. This is a major scam.

I have invested about 7 hours and $12.95 in attempting to retrieve a copy of my 2008 Income taxes which I filed electronically on Tax Act. I had problems from the get go. First, I had to request updated sign in information, that worked sometimes and other times would lock me out of my account. Then I emailed them for assistance, paid the $12.95 for a copy of a prior year return then attempted to retrieve it. I still do not have a copy of my 2008 tax forms (state or federal). I have used tax act for the past two years and am reminded once again why I keep saying I will never use them again and this year I did not. It took me two years to come to my senses. I will never recommend this site to anyone.

I got my tax refund put on an Endeavor Card. Everything was fine until I charged a hotel room to the card. They held $120 as a deposit. I had my vacation, the hotel cleared my account but Endeavor will not release the $120 deposit. When you try to email them, it comes up invalid. When you call them, they charge you $3.95 per call. I paid the $3.95 and talked to someone who said the hotel needed to call them. The hotel called Endeavor (and I was charged another $3.95) and Endeavor said they would hold that charge for one year. Each month of non-use, $2.95 gets deducted. By the time the year is up, I will have no funds left in the account. What a scam.

I have very simple returns and have used this software for about 5 years without incident. My 2009 return was botched. TaxAct did not calculate a Schedule M for me when I rightly deserved the credit, and their software was not smart enough to inform me that I was entitled to claim the new home buyers credit on my 2009 return if I purchased the home in early 2010. Now they want me to pay extra to file an amendment. This is the last time I use or let anyone I know use this software.

Like others on here, my refund was erroneously put on Taxact's own Endeavor Debit Card instead of the bank account I instructed them to deposit it into. They have limited amounts that you can take out and charge a fee to do so. When my wife tried to call the number on the back of the card, she was instructed that she would have to pay 3.95 to talk with anyone about this. This is a shameful, dishonest way business practice which should be illegal. A policy to make your customers get the service they have already paid for?

On 4/14/2010, I was contacted by my Mother, Joan regarding her use of taxact.com for a tax filing. She calmed, she was contacted by a taxact representative and was informed her tax return would be done completely free of charge. I reviewed this after she had been duped into paying $17.95. I went to their website and it claimed a free tax filing. However, when you proceed there's no way to actually get a free tax return filing without a deluxe upgrade. Loss of $17.95.

The TaxAct software worked, however, it tricked me into upgrading to deluxe, which I had absolutely no intention to do. I tried to reverse instantly, tried to get my money back, and got terrible response. I recommend that you use another, more honest service that charges only for what you use. I also find it disgraceful how many times the service shut me out, forcing me to idle for 10-20 minutes.

I e-filed my 2009 federal tax return online through taxact.com. I opted to receive my return via their prepaid debit card, (Endeavor Card by Bancorp Bank HSA) My return has since been direct deposited onto my Endeavor Card, however, someone tried to receive an additional card without my consent, thus alerting their fraud department. This is not my complaint. In fact, I applaud them for this action, my problem is I have provided via fax (at my expense of $16.11 to be exact) All of the documents they requested 3 days ago. Without so much as a return call to resolve this problem.

It is only fair that people also read success stories. I have been doing my taxes through TaxAct since 2005 and I have had plenty of help. The people have been patient and I'm a hyper person but they would listen and help me to resolve my tax issues or guide me where I would need to go. Never had to wait long to be helped-- what can I say. Sorry for those who were not as successful.

On February 24, I completed my online taxes and submitted them for refund. I was told that I would receive my refund on the Bancorp endeavor card within 10 business days. It has been almost a month of Mon-Fri waiting and still no refund. I have tried contacting 2nd story products to resolve this matter and all I get is the runaround and a phone number that is busy 24/7 or not answered because of heavy call volumes. The number given to me is for Bancorp. What are they doing with my money and why can't I get what belongs rightfully to me?

I had started filing my 2008 taxes with TaxActOnline. When I kept getting information I was not entitled to on earned income credit. I tried to correct the information, but could not so I cancelled the process. So I did a paper file but I am not sure my online filing was cancelled and the IRS may use both. A loss on my refund because a claim by the IRS that my 2007 tax return did not match.

I cannot get any kind of contact with Tax Act. I completed a tax return on 2/18/10 with no kind of message from Tax Act. I need my return done now.