Sallie Mae Reviews

Customer Service agents are very rude and hang up on you if you try to protest anything they say. Any attempts to placate them by saying you're working on it and trying to get caught up results in Can you pay the past due balance in full? No? We are going to default your loan. An then they basically hang up on you. In December of 2007, my parents refinanced their house, and as they have a good bit of equity, used a portion of it to obtain funds to pay off the Sallie Mae account and be done with them. My mom (cosignor on the consolidation loan) spoke with a customer service supervisor who agreed that a portion of the accrued interest would be waived, and gave us a payoff amount reflecting this. The accrued interest was roughly $1300. The payoff amount was just shy of $27000.

We sent them a check for the $27000 and though all was over and done with. And then the collection letters and phone calls started again. Customer Service agents are even more rude now and when I try to explain the situation all they say is we have no record of such an agreement or any phone call relating to paying off your loan. They refuse to waive the $1300 (all interest) as they agreed to, and have since capitalized that interest and added it to the principal, so now the interest (that was supposed to be waived) is collecing interest.

They now refuse to contact or speak with me by anything but telephone even though the telephone is how we ended up in this mess. I tell them I will not communicate in any form except writing (including email) and they say they will not communicate except by phone. At this point my outstanding balance is just over $1400 and it seems I have no remedy. I don't have the ability to pay the $1400, and don't feel I should have to, as a supervisor agreed to waive it and provided me with a payoff balance, which we sent in.

Trashed credit report, inability to obtain other financing.

My co borrower contacted me shortly after I received saying he got something in the mail saying my loans were in default. I immediately contacted Sallie Mae about this issue and said you that I was not sent anything until the middle of July and it said first payments were due in August. Since this I have been in contact with Sallie Mae several times a day trying to bring things up to date.

My co borrower and I both have made payments in which they applied the money to the wrong loans. I have a forbearance in place for some of my loans which they don't go back to being active till October. After my co borrower made a payment August 13th Doug who he talked to said nothing is due again until September 8th. But 2 days after they payment was made I was contacted by phone from Sallie Mae saying I was again in default. Between my co borrower and I we have been hung up on several times.

Yesterday I was told because of the economy being in a recession Sallie Mae could charge me over $800 a month for all my loans. Sallie Mae gives you one loan number but there are several sub numbers indicating several loans in which they mess with your payments to cause some of these to go into default when they shouldn't be. I was also told yesterday by one of their customer service people that I should go find a better job and that the only thing I should be concerned about is paying them. I have a family to provide for.

My co borrower and myself have both received threatning emails and letters from Sallie Mae. It has now come to me calling my lawyer to seek legal actions against this company for threats, being told I should have not tried to advance myself through school if i could not pay for it. Basically Sallie Mae is a monopoly owning several loan companies, debt collection agencies, and other companies so basically they make it impossible for you to pay things back and keep your credit straight. If you are planning on going to school or continuing your education do not use Sallie Mae for loans cause they will in the end cause you to be in serious debt. I have also thought about just filing bankruptcy to get them gone. DO NOT USE SALLIE MAE THEY WILL SUCK THE LIFE OUT OF YOU!!

Basically Sallie Mae has caused me to lose alot of sleep, I have stopped eating three meals a day to save money there and have gone to working 130 to 140 every two weeks so I can afford to live and pay them. Lost time with my 7 week old daughter and my fiancee.

I have disputed all 5 claims twice, stating that I received no mail notification from Sallie Mae whatsoever until the last one which I reacted to immediately. They removed one negative report but left the other four. Sallie Mae claims that I had received notification prior to the final one by email, which I never received. It is my contention that Sallie Mae has not followed fair notification procedures. Had I known my loan payments were due I would have paid them promptly. Negative credit reports are for when you cannot pay your loan, not when you were not aware that the loan payments were due. Furthermore, if they removed one negative credit item they should have removed all five. I contacted Sallie Mae once more today to explain the situation and they told me I was out of luck. I would like to know who I need to contact now to raise this to the next level.

As a consequence I now have four negative credit items on my credit history which I do not deserve. I want them removed.

I contacted Sally Mae who told me that I needed to send them a deferment form and a letter of enrollment verification to them to place my loan back in good standing. I had the University send them the enrollment verification, print me a copy of it and then I sent the deferment form to Sally Mae as requested. I never heard anything back from them. When I then got a letter from FAFSA a couple of months later stating that I could not apply for my new loan as my current loan was in collections. When I contacted sally Mae again concerning this, they informed me that they no longer had anything to do with my loan and that any further inquiries had to go through the collection agency. I was in school at least half time this entire ordeal.

When I called the collection agency, they directed me back to Sally Mae. On my second attempt, Sally Mae told me to send them a letter with all the information and they would review my case. I did so, and included the enrollment verification form a second time. They said they did nothing wrong and denied requalifying my account, leaving it with the collection agency who now wanted $500.00 a month on a loan that they never should have received. Not only that, but my $8500 loan was now showing as 3 separate $4500 loans for a new total of $13,500.

I discovered that the collection company that Sally Mae sold my loan to was in essence another front as Sally Mae owns the collection company too. So they in actuality sold my loan to themselves and almost doubled the amount owed, all while I was still attending school. I did end up making a deal with this front to pay them a determined amount and after 9 months of good payments, my loan would be placed in good standing again. After making my payments for 11 months, they sold my loan to another collection agency and the amount increased again to now roughly $15000.

As a result of all this Highly Illegal activity on the part of Sally Mae, I have still been unable to finish my degree, causing me a decrease in potential salary that i have missed for the last 3 years. Financially, they have placed a fairly significant black mark on my credit with the 3 loans showing in collections, and I was out all the money that I sent them for the nine months of their apparently false deal. I am still struggling trying to complete school because of this and so far do not see an end in sight for this sham of a company's illegal operations.

Tried several attempts to discuss the situation with Sallie Mae customer service who transfer me to the Claims Aversion Dept who transfer me back to customer service. After about 45 minutes of phone tag, I finally got a supervisor who stated that it does not matter that I spoke with Veronica back in October as she did not place my account in forbearance as she indicated she would and that the delinquent account on my credit report still stand. I feel that I should not be penalized for Sallie Mae's employees not doing their job or not being properly trained.

A lower credit score and higher car payment due to Sallie Mae's incompetent employees.

In 2000 I was notified that my loans were in default so I quickly contacted Direct Loans Consolidation to have my loans consolidated into one lump sum. Thinking this would help me reduce the amount I owe along with the stress of making sure three different loans were being paid. In 2001 to my knowledge ALL of my loans were consolidated and I just owed William D F. (Direct loan Consolidation). By the end of 2001 I was again notified that my student loan was in default and I needed to pay or I would be garnished. I called everyone trying to get information on this surprised loan that had appeared.

Well in the mist of getting the information I needed to dispute this, 25% of my payroll check with GE Financial was being garnished. In July of 2002 I had to file bankruptcy (Chapter 13) due to the fact that I wasn't able to pay anything with this garnishment coming out therefore it was putting me into a bigger hole than expected. The interest was paid by my bankruptcy trustee to Sallie Mae.

In 2007, I decided to return to school, but yet again I am faced with this demon called "default." I called Sallie Mae who was the guarantor of my loan to ask about this default. I received a letter from Kimberly D. with the Bankruptcy Litigation Unit at 1-800- ext 81196 dated August 29, 2007 stating that my loan was not in default. This served as my approval for Title IV financial aid at University of Phoenix. In February of 2008 my problems rose yet again, I received a letter from General Revenue Corporation about a defaulted loan they said they purchased from Sallie Mae.

The first round of communication was rough, because the people at GRC was very rude, they threaten me telling me I need to pay them or else. Left harsh messages on my voice mail stating they know where I work and I better pay etc. I finally called back but never got a live person either a voice message or a busy signal. I got tired of them calling all times of the day and night so I decided to leave them a message stating a number where I would rather be reached. They then called and harassed my mother as well as calling my job but calling to a location in a different city where I do not work. I received an email from one of the associates that stated that they had called and threatened that I pay them or else.

When I finally got a live person they transferred me about three times I finally talked with a guy named Joseph. He stated that they didn't care if I did have original paperwork they had to have them and not copies. I couldn't fax them to them nor could I mail copies. He stated that no matter what the account was in their office and I had to pay them or else. He stated that they bought my loan in 2000 from Sallie Mae and they have had it since then but didn't contact me until this year.

My second contact with GRC was about a week or so ago; I contacted them because of a garnishment they had placed upon my check for this student loan. The stated this time that they bought the loan from Sallie Mae for 2008, well according to all of the information on NSLDS Sallie Mae is my guarantor not General Revenue Corporation. While reading the information on the check I was also reading a letter from USA funds/Sallie Mae stating "What you OWE". Listed on this is a loan with the Department of Education for the amount of $9,640.00 which is my loans plus interest. This does not include the two other loans that I was able to get in 2007.

Now again I am struggling with this loan issue, I have a 15% garnishment from GRC for a loan that was consolidated in 2001 it looks like the paperwork wasn't completed at the Sallie Mae office but it was paid by William D F. Now I have no one who is willing to listen to my case and explain to me what's going on I have no other choice but to contact, The Better Business Bureau, the Federal Trade Commission, the Attorney General's office and whomever else I can that will hear this issue.

I want to finish school and show my kids that no matter how many obstacles come your way you can do whatever it is you desire in life. I know God will take this letter and place it in the hands of someone who really wants to help. Thank you for listening and helping me get over this hurdle.

I called and spoke to someone named Rebecca. She said she saw on her screen that I was in school full time and said that my loans were not in a delinquent status. She said she thought I got the letter because I didn't attend summer school. I said that didn't make sense because I've been in college for many years, have never attended summer school, and never got a letter like this. She shrugged it off. A couple days later, I received an automated call from Sallie Mae addressing my delinquent loan status. When I pressed zero to be connected with someone at Sallie Mae, the call was dropped.

I called back. I spoke with someone named Sarah. I explained to her that I received the letter and had called before, but was told everything was fine. Sarah said everything was not fine on her screen. She checked in another screen and saw I was enrolled for the fall, but said that their records show I did not attend this past Spring (2008), which is incorrect. I did attend in the Spring. I explained that I did attend half-time and gave her the name of the school. She said Sallie Mae was never notified by the school that I was enrolled there, and so my six month grace period was up. She granted me an in-school deferment over the phone, which had new terms. For example, they can now increase the interest rate if they wish. They can charge me interest more often than quarterly if they wish. I have to renew the deferment every semester until I graduate, which will be a hassle. I had to agree to waive the terms of the original promissory note and agree to these new terms to have my loan deferred, which I shouldn't have had to do anyway, since I had been enrolled.

When I called the school to find out why I was not reported as enrolled, I was basically told that there was nothing they could do except fill out a deferment form, which has already been done over the phone. The woman I spoke with at the school did confirm over the phone that their records show I had been enrolled, but beyond that there was nothing she could tell me. I called Sallie Mae back and spoke to a different person, who suggested I fill out forbearance papers. She said that the school will have to list all semesters I attended, and that will give Sallie Mae proof of my attendance. When I asked if that proof will get me my grace period back, she said that even once they have that proof, I will most likely not get my grace period back. She said she has never heard of someone getting it back.

Bottom line: I kept my end of the bargain, and because of an error beyond my control, Sallie Mae is taking away my six month grace period, and punishing me with additional interest charges and the inconvenience of having to renew my deferment each month. Sallie Mae will not grant me my grace period back, even with proof that I did attend.

I will now have to pay more money in interest for these loans. My monthly payment is already going to be over $1000 a month. Yes, one thousand. Adding more in interest will just make it worse. They call themselves Champions for higher education. Champions for their own pockets is more like it.

I have been roaming the web sites about this Co. I find it hard to believe that they have been getting away with so much for so long and no one seems to be able to touch them. I think the down with Sallie Mae movement needs to step it up a bit. That however is a discussion for another time. Prehaps after I state my complaint someone out there can direct me to a more essay type web site, where I can really voice my thoughts on the subject of student loans.

Where there is so much more to this story I will try to stick to the comlpaint and make a long story short. The story: My daughter finished her spring semester in May 2005. Came home for the summer and began to prepare for a year of active duty in Iraq. She left the states on Oct. 15 2005. May to Oct. just about the six months period until she would need to start making payments on her loan. Before her boots hit the sand in Iraq, a letter was delivered to my home. The letter was to inform her that they had added just under 1,500. dollars to her student loan . They referred to it as a 'finders fee' because they had not been able to reach her on her cell phone or by e-mail. Her phone had been cut off before she left the states and her personnel lap-top had been left home as she was issed a computer by the army. (really does she need to hear from sallie mae in a war zone)

I had asked her before she left if she had contacted Sallie Mae to inform them she would be gone for at least a year. She said she had talked to someone by phone and it was no problem she would be on a military deferment. I don't know if she sent them an actual copy of her orders ,she had so many things to take care of before she left. Funny how easy it was for them to just pop that letter into an envelope and get it right to me.$1,500 must of been a hell of an expensive stamp.

When I called about this, well of course they wouldn't talk to me about it. I should have her call. I tried to explaine to the nit wits that she couldn't call. So I sent them a copy of her orders and a copy of my power of attorney by certified mail. They of course continued to call as we all know how Sallie Mae loves to use the finger,to dail the phone of course.

When I was sure the copies I had sent were delivered I tried once again to speak to someone about the problem but I was pretty much called a liar and I got nowhere. The last conversation we had with them was between my husband and them.They called ,he answered, not a pleasant conversation. However they must of received the info. they needed as they quit calling. We finally decided we were going to get no where with these people and my daughter would just have to deal with it when she got home. After she got home I told her what had transpired. Needless to say she was not to happy about it.

She made many calls and became totally frustrated with the whole process. Trying to get an answer from some one she got the old run around "no that didn't happen", they don't know what she is talking about. I told her to keep calling until she got an answer. Finally she spoke to a "manager" who informed her it was not a finders fee but a one time charge for an insurance policy on her loan. By the time she got off the phone she was extremely irate. She simply said to hell with them I am never going to speak to them again. If they are going to charge me for an insurance policy they can just -- use it. Far as I know she hasn't spoken to them even though they call her ,or did call her until she got so tired of it she had her phone shut off.

Conclusion: She went back to school Jan.2007 and managed to finish her degree in Dec. 2007 without borrowing any more money from them or anyone else. She payed for it with the money she had saved while in Irag. She still owes the school a couple of thousand dollars and is paying as she can. They are not adding fees to it everyday as Sallie Mae would. However they have not sent her dipolma and probably will not until her bill is payed.

Unfortunelly the beat of the last 7 years has taken its toll. She decided she needed a break to get her life back on track, before she looks for that "career job". It is a much deserved break and she will spend it catching up with herself and getting some physical therapy for her back and shoulder. She knows she will have to deal with Master Sallie ,but says she will do it on her terms not theirs. She has made several training films for the army and shot over 120 hrs of video while in Iraq. Personally I would like to see her do a documentary on the life of a Sallie Mae student. If you have ideals on this subjects I would love to hear it.

The letter states: Congradulations, this is your official notification that you have completely paid off your student loan. A couple months later they start calling me telling me I am over 60 days past due and owe late charges and interest on an outstanding balance. They harass me constantly at home and work. I never gave them my work# yet they call everyday at my work# when I keep telling them to stop.

They say they have removed the # but I continue to receive calls. I have told them I will pay what I owe, it's not a problem but I want an explanation of where the extra money came from. I get many different answers, a different explanation everytime. One person even tried to blame my bank, that it took too long to post from my bank when the error was actually on their end. The funds cleared my bank just fine but Sallie Mae did not post my payment until about 3 months later. Noone gives me straight answers.

I told them all I want is proof in writing showing where the extra money they say I owe came from because they say I underpaid the loan. They will not send it to me, I have asked for it over 5 times and instead they just send copies of my delinquent notices. I have repeatedly advised them I am willing to pay as long as they can show me why I owe this money. I don't believe they can provide me with what I am asking for and I am doomed to continue this vicious cycle. The longer I wait for them to send me what I'm asking for the more they show I owe. Even though the balance is unjustified I will have to pay to avoid going to collections.

They constantly harass me and it affects my mental and physical health. It is very stressful to feel wronged and know I have been wronged and be left without any recourse. Also the constant calls at work put my job in jeapordy, as I am not authorized to receive calls there. I have already been asked to have my personal calls to work stop and they continue to call. It seems to me they ignore my many requests for the calls to my workplace to stop.

I have been ruined financially, I am almost 60 years old. I was not warned of the waning Aviation industry and was not told of the seriousness of a student loan.

I dont have much left at the end of a month to make $415.00 payments to Sallie Mae. I am currently six months past due. I have already submitted and been denied hardship forbearance, graduated repayment options, income deferment, and income-sensitive repayment. If I pay Sallie Mae, Ill default on something else and possibly enter foreclosure in a few months on my house. I am 62 years old. For the past six months, I have heard many different and conflicting stories as to what will happen next.

What can I expect from Sallie Mae at this point in their attempts to collect? Thank you, in advance, for any assistance and/or advice you can send my way.

I am not supposed to be using my cell at work for personal business, they are using my minutes. they are calling my father (co-signer) who is 81 years old and stresses him out badly as well as myself.

ruin my credit even more!!

My husband called them and told them to stop the harrassing phone calls. They said they will call until the payment is made and they have the right to do that. I researched about debt collection and printed a page from the ftc website that states a creditor may not use the telephone to harrass people and also that if the consumer sends a letter they have to stop calling. We sent the letter along with the attached paperwork from the ftc on July 31. On August 11 at 8:45 we recieved a recorded message from them. This morning, August 12, the phone call from them came in around 8:30. They asked for my husband, who was at work and said to tell him Sallie mae was trying to reach him.

I asked him if he had gotten the letter that was sent to him and he said what letter? I informed him that he had sent a letter stating that he wanted the calls to stop and he said well until he starts paying his bills the calls wont stop. Now, he never asked me to identify myself, so he didnt know I was the wife. I could have been a babysitter, or family member and to make that kind of comment, I believe is a violation of my husbands financial privacy. I am appalled that they have the attitude that we are deadbeats when this payment is made every month. I could see getting these calls if we owed a payment when the next one came due. We are paying on the loan and they have no reason for this harrassment.

Now they are in violation of federal law and after reading the website of complaints against this company, I believe someone should look into a class action law suit against this company. I think people are under the misconception that Sallie mae is a government agency so they are afraid. I think Sallie mae needs to understand that they are not above the laws but until someone takes action against them the harrassing calls will continue. I can tell you these calls are upsetting to my children, my son asked me if we were going to lose our house! I had to assure him that we pay our bills every month and no one was going to take our home away because of sallie mae. Its ridiculous what this company is putting people through and ruining credit on top of it.

As I stated above, this is causing emotional stress on everyone in my family. My son has been upset many times by the calls and my husband has a high stress job and when they ring his cell phone it disrupts his work and is disturbing. I also resent having to feel that if I have company in my home, Im going to get one of these calls and it is embarrassing, especially when we are not delinquent on the loan.

Each month my interest goes up to ridiculous amounts - sometimes up to $44 when my minimum payments are set at $27. It doesn't even make sense. Often I see that my entire payment for the month goes toward interest, and notthing whatsoever goes toward my principal. I am so angry and feel like there is no way to get out of this horrible scam.

I wanted to cancel, and he just said, OK. and that was it...three weeks of frustration and now I have to start over.

Today, on August 5th, I'm a little better off financially, however, poor credit, combined with no public assistance programs for the middle-class income, has still kept me homeless during the hot & humid summer.

I had planned to begin making payments early next year, and had called Sallie Mae to extend my forbearance another 6 months.

The response that I got was that Sallie Mae is no longer offering forbearance options. Even for excessive student loan debt (of which I have >$30,000 of) they wouldn't offer me forbearance. I had to begin repayment. Their reason: Students have let their debt with Sallie Mae go by the wayside by constantly keeping it in forbearance, then, go into default

I went to school to get an education, and to be worth more to company's who were looking for quality people. I have suffered going to school homeless, and I'm suffering after graduation being homeless, and this bank, which offered assistance in paying for my education, and offered temporary financial relief in my difficult situation, now turns on me, interested in their bottom line, rather than the welfare of their customer. They're not going to gain much from suing a homeless man, (save for the rags on my back) so why not be patient with me and wait for me to get back on my feet! They're keeping me from recovering!

I keep telling them we do not deliver messages.Somedays they call 4 times during the day and as late as 9pm .

During these hard economic times it is essential that one should be able to work with a creditor in securing more favorable terms of repayment especially when interest rates are so low. My payment with them has been going up and I have struggled to pay extra each month yet the principal does not come down but in fact has increased. There should be an immediate investigation into this institution. Is it not a part of the Federal government or at the very least regulated by the Federal government?

I called the GC Services and spoke with a representative who claimed that he was attempting to fill out a hardship information and proceeded to give him the debt I am paying. Because I mentioned to him one of my bills was a overdue credit card, he felt that I should use my credit card to pay off my student loan. I explained to the representative that I am trying to get off my debt and that my credit card has no credit available because of my previous unemployment status.

After some time the representative called Mr. F. who then stated that my $50.00 a month offer to pay off a debt of $3,000.00 is unacceptable. I need help because to garnish wages of $300.00 a month is going to forced me to not be able to sustain myself. I am at the moment struggling to maintain myself. GC Services is treating to garnish wages from my salary for $300.00 a month. I am at the moment struggling to meet all my other bills. A garnishing of $300 would not allow me to meet my bills and sustain myself. If it is needed I can give you a breakdown of my bills and show you that I cannot afford to pay the amount that they are demanding. Please help!

The first one is way off though. 2. The original Truth in Lending Disclosure form shows the three disbursement amounts correctly as three transactions totalling $4,873.00, however, the Sallie Mae's Declining Balance Payment History report shows three transactions, prior to loan repayment time, commented as "supplemental fees" totalling $292.38, yet the Truth in Lending Disclosure form shows these fees were prepaid. My conclusion is Sallie Mae edited my records or something and took my money and pocketed it off the books, and of course added those fees to my balance, and even capitalized the interest on this amount as well. 3. When I first applied for the school loans, I only wanted subsidised loans, and was under the impression that the interest amount was subsidised and would not be capitalised to my loan while I was still enrolled in school.

The Truth in Lending Disclosure did not specifically say the interest was subsidised or unsubsidised. Also, the interest rate I was originally told was WAY lower than the amount later disclosed to me on the Truth in Lending Disclosure form. The form shows an outrageously high interest rate of 16.958%. If I had known it was going to be that high and not subsidised, I would not have accepted the loan in the first place. I could have got a better rate than that on a common credit card! This is clearly abusive usury. 4. The Sallie Mae letter dated 07-25-2008 sent to the BBB and forwarded to me which as previously mentioned I received today (08-04-2008) states that the forbearance which was requested on 01-28-2008 was retroacted to 11-28-2008, however, even Sallie Mae's own records show my last payment was received by them and applied to my account on 11-19-2008. Therefore, there was no need to retroact my forbearance all the way back to november since the next payment wasn't due until December, so at most the forbearance should have only been retroacted 1 month in stead of 2.

Sallie May also did not inform me of this retroaced application, nor did they inform me that the forbearance would end sooner than I anticipated. Had I been informed, I would have known it was going to end sooner than 6 months from the date I applied, and therefore would not have been assessed a late fee. Salle Mae also did not inform me at the time that the forbearance period ended until after it ended, presumably so they could be sure they sneak in another late fee on me. Again, this is very shady business practices.

5. The Sallie Mae letter states the Truth in Lending Disclosure and a Declining Balance Payment History was included in their letter to the BBB. I only received the Declining Balance Payment History (which is a misnomer, because the balance is doing anything BUT declining), but perhaps the BBB received the Truth in Lending Disclosure and did not forward that copy to me. I would be interested in seeing the form they supposedly sent you to compare with my original Truth in Lending Disclosure to see if they falsified even more information. 6. The Sallie Mae letter states that I signed a promissory note agreeing to pay the principal, valid interest, and fees associated with the account, but I actually never signed such a form. I demand to see the actual form with my signature on it that shows the terms of the loan I supposedly agreed and signed.

7. The Declining Balance Payment History also shows another transaction of "capitalized interest" on 05-16-2008 which was during the time I began disputing the validity of the charges and fees assessed against my account. Financial institutions are required by law to not add fees to a credit account if it is at that time in a state of dispute.

8. In recent e-mail communications with Sallie Mae's "ETEAM", refference "Amanda" at ext. 857, Amanda requested that I illegally send a post-dated check (30 days out) to pay for a month's payment after the forbearance ended plus the $50 "forbearance fee" to place the account again into forbearance. If Sallie Mae's policy with forbearances is to retro act them to previous month(s) in order to nullify late charges and establish the account at "current" like they did with the first forbearance request, then why are they now requiring that a month's payment be made before placing the account in forbearance again, when instead they could retro act it like they did the first time?

Acction request: Since Sallie Mae uses unethical business practices, and I do not agree with the terms of the loan, then I demand that the loan be canceled and I will return the three disbursement amounts totalling $4,873.00, less the payments I've already made (not counting the $50 forbearance fee) totalling $399.88, leaving a grand total owed by me to Sallie Mae in the amount of $4,473.12. Therefore, Sallie Mae's compensation or profit will in effect be the first $50 forbearance fee plus the prepaid supplemental fees of $292.38.

I was told that I had to pay the $50.00 forbeadance fee (for 6mths). After those 6 months. I would have to pay the interest again. I was at work when one of the SallieMae rep called me and made me upset on my job about this account. The rep name was Beth S. I explained to Beth about my situtation and that I could not make any payments right now. Beth stated to me that my credit would be ruined because of this. Just remind you this is just interest that I'm paying, not the loan itself. She proceed to put me on hold while she talk to an Manager about this situtation. I was on hold for about 45mins before she came back to the phone. When she came back to the phone, she stated to me that she was going to email me some paperwork for me and my school to fill out stating that I'm still in SCHOOL.

I checked my email and I did print out the papers that she emailed me. She told me to fax that paperwork back to a certain number that she gave me. She also proceed to let me know that she talked to an Manager and the manager stated that would be fine. They would postpone the interest payment until I finish school. I faxed the paperwork to my school (University of Phoenix) so that they can fax it back to SallieMae. I have had an bad experience with SallieMae and I have other student loans with other companies and SallieMae is the worst company that I have ever dealt with. They have POOR customer service for reps and Managers. I had spoking to THREE managers today (8/4/08) about my account.

I received an email today from a rep named (Jill J.). I tried to call SallieMae to explain to them...that this should have been taking care of with Beth S. already. I had one Manager on the phone name (Stacy ID#829)...she was very rude and asking me questions about my personal situation with the co-signer that I had on my paperwork. When I stated to her that the co-signer couldn't may any payments (because he is laid off of work)...she proceed on LAUGHING and stated that he should have not co-sign if he couldn't help you make the payments. I told her that was rude of her to say and that it was not any of her business to say that to me. I stated that I want to talk to someone else, and she proceed to ask me why? I told her that I was finish talking to her and she need to put another manager on the phone. She put me on hold to find another manager.

When that young man came to the phone...I ask him that Stacy explain to him about my situation. He was very RUDE being a Manager. I was trying to explain to him about what my situation was and he just kept on talking like he was ignoring my situation. He stated to me that I signed an legally document and that I had to pay the interest no matter what. I stated to him what would happen if a student is having financial hardship. He just went on and on about that will not change anything and I signed an legally document stating that I would pay the interest on this account.

My problem with SallieMae customer service is that when you have a student that is trying to make a better life for themselve and you have RUDE customer service like this in the world. How can we succeed if you are being treat badly. The Manage was so rude that HE HUNG UP THE PHONE IN MY FACE! That is not good customer service. My first instance was to report this type of customer service to the BBB (Better Business Bureau) of the way that SallieMae customer service is trying their customers and they are not trying to help them through this. I have been upset from this encounter that I have indure today from SallieMae customer service and Managment. Managment should have not been rude to me. Something need to be done about this business.

I really do not have the money to pay the forberance fee on top of the other fees. Sallie Mae refused this so I contacted the BBB and currently working that area now. I was sent a declining balance payment history and the information on this is wrong. Dates are wrong and comments do not match correct dates.

At this moment economic would be the fact that it has been since may that this account has not be paid so the capitalized intrest is probably tripled. I received phone calls and told them to contact me via email or USPS and I have recieved 1 correspondance since from them. I have talked with an attorney that is building a case for other reasons against Sallie Mae and I have offered him my information. If their firm decides to go towards my issues I will be contacted.

When it came time to start payments on the account I was nearly making enough money to pay my rent, and keep food on the table for myself and my son. So the loan went into default after about two months because of non-payment. So, I called sallie mae and asked for a forbearance on the loan to get caught up on my bills. They said they could if I made all the past due payments first. I said all I can do is maybe two payments a month for two months.

So they granted me a forbearance, but for only for four months, and normally they go for six months. So naturally here I am again unable to pay this loan because they will not extend the forbearance any longer and cannot refinance to bring down the payment amount. The required payment amount did go down from $388.00 per month to $356.00, but it still isn't nearly enough so I can make ends meet.

I had to take out several payday loans in order to pay for the past due amounts before they could put the loan into forbearance, and of course i am still paying on those payday loans becasue of high interest. Now sallie mae is threatening me with arbitrarion procedures. Thay have really drained my bank account to nearly nothing.

As of now Ive run out of the total allowed forbearance. My payments for the three private loans exceed $500.00 dollars a month and are unbearable. I have been trying to work something out with Sallie Mae since June of 2008 to consolidate my private loans because of now Im only paying interest payments, and not toward the actual debt I owe. The representatives on the phone they either hang up on you transfer you back into the hold queue or give out wrong information one of them told me as of June Sallie Mae has put a freeze on consolidation without reason and he had no idea why and recommended I find a bank or someone to help me consolidate because Sallie Mae will not help anyone in the private loan repayment consolidation nightmare.

Im contacting Dateline because this is a breach of contract in my humble opinion. When I was approved for these loans in my agreement it says Im able to consolidate, now that I want too Im being told I cant now. Two of my loans are 12% and the other is 15% interest only to make a grand total of $28,426.34. The consumers need help; I dont know what else to do at this point. My loans are in good standing and I have a late fee of $157.47 to catch up, however the underlying point is the actions are unjust that Sallie Mae has broken our contract agreement and I dont know who to reach out too! This is unfair and I hope dateline or consumer affairs will start an investigation on this matter. I know I have documentation stating I could consolidate the private loans, and this agreement has been modified by Sallie Mae and I had no knowledge of this until recently. This is totally unfair and could possibly make me lose everything I have except my apartment I rent. Help!

I am not happy with this loan and do not see any means with my level of income to pay it down say nothing about off. I presntly work and just make ends meet regarding our family and bills just to keep are heads above water. If Sallie Mae wants to keep compounding this loan to tne point where I see no means of ever paying this off rather than working with the people well I may end up dead, I am going to be 51 and I am not getting any younger. I need them to work with me such as other places have worked with my Wife regarding her student loan, which is not a sallie mae and her loan is actually going down.

My words along with others have to be heard and they need to help especially when the econemy is not the strongest. I would think it would be better to some payment than no payment. I need the interst taken off like some credit cards do when things are tough so your payment reflects a reduction on the princple atherwise your throwing your mony in the trash. I need help with this loan fast

collection agency possible wages taken out of my check, which will only pay the interest and reduce money for my family and food and fuel.

My mother tried to get someone to help us with this and perhaps sue Sallie Mae for adding extra interest to my account, but we could not get anyone to help us. Sallie Mae has also repeated had problems with my school deferrment status while I attend medical school at SUNY Upstate. I have other undergraduate loans with citibank and have never encountered a problem. They have withdrawn over $1000 from my account even after I asked them to cancel the automatic debit. I have been charged with late fees, had my account put in deliquency, etc. I spend countless hours trying to take care of my accounts with them. I have tried to reconsolidate outside of Sallie Mae, but my interest would be much higher.

They have put my account in deliquency, which has affected my credit score. I have had to pay extra late fees, on top of all the interest my loans are already accruing. I have had to deal with them many times through phone calls, emails, faxes to say the same thing over and over again. My mom is a cosigner and they have harassed her at work. I had my account on automatic debit before entering medical school and so in medical school while I was living off of loans, Sallie Mae withdrew over $1000 from my bank account, while I was still enrolled in school full time and should have been in deferrment. They could not give the money back to me. I had to a get a job and work part time while going to medical school in order to put food on the table.

The customer reps say they are two different loans one in my mom's name & one in mine. I ask them to send me papers stating when and where the second loan came from. again, the same paper work that my mom has been paying on. They are threating to garnish my husbands paychecks.

This has kept us from getting morages and cars. Our interest rates our outragous. I am emotionally worn out trying to correct this. Our credit score is below 500 because of sallie mae. they have 9 reports on my credit.

And To Top it all I cannot seem to find an Employer That is Willing to Pay more than Minimum to $10 Hr for My Degree!! And Im Supposed to Pay $530 a Month on this Single Loan, As A single Mother Making $10 an Hours The Math Speaks for itself Just Got Bent Over By The Fine Crew At Sallie Mae!

I wpuld Like to Know How A company can Just Play with Interest rates as Sallie Mae Does and They Will not Even Attempt to work With me on this, What Can I do as A single PArent With a minicule income to get Sallie MAe Off My Back>??

This has impacted my credit report in an adverse way because of the delinquencies. The bigger issue is the constant harassment about payments due. I received 9 calls looking for payment in a 3 day period, including Sunday mornings and holidays. I have been making payments, if not always on time or the minimum they are looking for. At first I attempted to advise them of my situation but it was impossible to get someone who would take the information or offer any assistance, if I could even get to someone in Customer Service. I have also made 3 separate requests for an itemized accounting of all payments and debits on this account since the inception of the loan and have received nothing to date. I would like to know how it is possible to owe more, after 7 years of payments, than you did initially and no one can give you documentation as to why! Thank you

Since then I have made nearly $600 payments every month for 5 years, totaling around $36,000. YET, I've only had a $10,000 lowering of the overall debt. I believe that SM scams, not some, but MOST of their people. I have spoken with numerous people who are doing anything and everything to break free of the company that seems to never be quite honest or upfront about their business. As I've read about others, I didn't initially start all of my loans with the company due to things I'd heard prior. However, without my consent, SM acquired ALL of them.

If anyone has advice about a gov't site, I would be interested in reading a post where we could make our issues heard there. Due to this issue, I lost out on any reduction in the APR. They are not willing to consolidate my loans at this time, either. Not only that, but I am not seeing how I haven't made more headway in the overall amount after paying so much in the last 5 years.

Even though I was paying all this money, since they weren't crediting the accounts properly, they sent my loans to a collection agency. That collection agency called my in laws and told them we were delinquent. Told my inlaws how much money we owed in student loans, for which kids they were and to which schools my kids attended. (my inlaws know what schools their grandchildren attend, but the principal of the matter is that they gave out personal information). Sallie Mae continue to harrass the grandparents and also called everyone in my town who has the same last name as me, even though we were paying these loans on time every month.

Finally I sent a certified letter to Sallie Mae with yet another check asking them to credit the money properly and for a bit the phone calls stopped. They told me to go online and start paying, which I did. That didn't work because they still do not credit the money to the loans properly, they just credit whatever loans they feel like the day they receive the money. Finally, someone told me to stop paying online and start sending in checks with a note. (by the way, I do not receive a bill which I have requested. I've also requested a coupon book which I cannot have either.) So, I go online every money and see what extra charges have accumulated since my last payment (usually with delinquency even though it was up to date as of the month before) and I end up sending about 5 checks in one envelope with a sticky note attached to each one explaining specifially what to do with that particular check.

I also write a separate letter stating the same thing in case the sticky note gets lost. It never works. For example, my June 21, 2008 payment was made on June 3, 2008. My loan was up to day and not due until July 21, 2008. On the 4th of July, 2008, at 8:00am, I started receiving calls stating that this loan was once again $19.52 past due and it was already 41 days delinquent. I asked how that could be because I check these loans obsessively because I don't trust this company, and on July 3, 2008 they were up to day. So in one day we went from being up to day, to 41 days delinquent.

I told them that I overpaid the June payment and that they misappropriated the money and the bill collector started yelling at me and telling me it was my fault the loans were delinquent because I send way too many checks and too much money. (payments total $572.67 and I usually end up sending between $600 and $700 lately to try to keep ahead but it doesn't work) She told me to send one check for the $572.67. I told her that in the mail they should already have the July payment which was also 5 checks and that there was more than enough money in the mail to cover the delinquency. They expected me to pay the $19.52 over the phone and had the nerve to tell me that they would charge me a fee of $10.00 to make that payment. I refused to do it, I figured they'd get the money on the next business day. They continued to call me on the 5th, 6th, 7th and 8th of July. (last night).

Today I checked the account and it says that as of July 3rd, the payment was made and it is now due for the August 21, 2008 payment. Of course, they did not credit the loans properly like I asked them to do in the notes I sent. (they credit my still in school daughter's money to my in repayment daughter's loans, even though I asked them to put the money to the in school loans so that I can pay down the principal and accrued interest) I believe that Sallie Mae is a fraudulent company that collects so many extra interest payments because I believe they intentionally misappropriate the money.

I keep getting interest accrued on one of my daughter's in school status loans which is up to $1500 in interest alone and I sent them the money to pay it down and they continually put the money on the loans for the girl in repayment even though I send them plenty of money to cover her payments too.

They ruin credit and they have no interest in helping resolves issues. They intentionally create so much stress in the lives of people who are honest and law abiding by making us feel like criminals. They purposely ignore certified letters and email correspondence. They make themselves difficult to get hold of if you just have a simple questions and last but not least, they are the rudest people to deal with.

Going to college is great, no doubt about it. I chose to go to a school out of state (way out of state), though, which meant a greater cost of tuition. Not only that, but my financially not well-off parents apparently made too much of a combined income for me to be offered any sort of support to help pay for college. Immediately, I was thrust into the world of student loans. My parents and my brother did their best to help me out when I first started my college career, but soon enough I had built my own positive credit and was able to acquire loans in my own name. That sure felt nice. I was financially independent from my parents. I was learning and growing on my own. I was becoming, or was preparing to become, a functioning, important part of society.

And then I graduated. That's supposed to be a time for great joy, right? Celebrations and parties. Pats on the back and hand shakes from those who have taught you for the past four years. A first step into the real world where you could find a good job. A job that would put everything you've studied for the previous four years to work. A job that would help you sustain an adult life. Now, I realize that you're not guaranteed a firm landing feet-first as soon as you receive a diploma. I didn't expect, though, that it would take two years for me to find a job that applied even a hint of what I had studied each day. So, there I was. Finally. A job that I enjoyed in a field that was related to my degree. Things were looking up, right? Wrong.

Because I still didn't make enough money to cover the costs of my growing student loans. The main problem? Loans through Sallie Mae. A company, who I've found, through research online and from word-of-mouth, is one of the most customer unfriendly loan-servicing companies around. A quick Google search of "Sallie Mae Complaint" will bestow upon you a bevy of sites chock full of people voicing their displeasure with this company. I could be one of them. I should be one of them. Each month, Sallie Mae expects me to pay them in excess of $400. That comes out to be a third of my paycheck each week. That doesn't sound so bad, until you factor in some other things. Things like rent, groceries, bills. oh, and let's not forget--my other student loans.

I spoke with Sallie Mae. I tried to tell them that there was no possible way that I could afford that payment each month. I tried to tell them that I just didn't make enough money to make ends meet. I tried to work with them to lower my payments. I tried. They didn't. Every response was a canned response. Every solution came from a playbook intended to drive my debt up even further while I flounder. I've met with a student loan advisor whose advice to me was: "You need to have more money. Or marry someone who does." Solid advice.

I sought out additional employment, and I've finally come across it. Now I work two jobs--one full-time, one part-time. From 9 to 5, I have a day job where my degree is put to use. From 5 to 9, 10, or 11 PM, I wash dishes. Is this it now? Are fourteen hour work days the American Dream? It might be, but I wasn't done there. I've now got a third job! A design job on a project-by-project basis. 24 years-old with three jobs, and I'm still not sure if I'll be able to fully support myself. Maybe that's it? The unending stress and helplessness that comes with being a college graduate? Is that the American Dream?

I know that I'm not alone. I know that I'm not the only person who is affected by a loan company keeping them from experience a life that is free of doubt and sadness. I know that I'm not the only person trying to work with a company to set some sort of realistic payment plan to work on paying off a debt. I know that I'm not alone. But maybe nobody else knows that. Maybe other people in my shoes don't know that there are others just like them. Maybe the people who would fight for us don't know that there are enough of us out there who are struggling. Maybe the people who are holding us down need to know that there is a better way. Maybe the people who outrank them need to see that there is something happening that just isn't right.

I'm not looking for an easy out. I'm not looking for a way to get out of paying my loans back. I'm just looking for a way to pay my loans back. On time. At a rate that I can afford without having to decide if I'd rather not buy groceries this week or not pay a bill. I thought I had it all figured out. High-school. College. Graduation. Job. I took all of the right steps. I did all of the right things. Still, I win and lose. I succeed and fail. I take one step forward and one step back. All at once. Every day. I am going nowhere with these problems looming over my head. If this is how it is supposed to be--if this is the American Dream, then I hope that I wake up to a better reality.

I am continuously denied employment because the loans appear to be past due on my credit report. I am unable to futher my education because I'm not eligible for financial aid. I am unable to apply for credit. I have also been denied by certain appartment homes, while trying to find a place to reside.

I even asked for a corp. number to speak to someone that could help me with my situation and they flat out refused teling me that there is no one else that I can deal with other then there crappy dept. I did not accept this anwser and found the corp. number and was connected to the advocate dept. where the lady was helpful and able to do for me what I orignaly wanted to do.

The next day (Saturday) I changed my password online. When I tried to log in I received the same error message. I tried using my old password and received the message that my password and user ID didn't match the information they had for my account. So on the one hand, they have account information for me, but on the other they are unable to locate the information. I tried calling again and received a recording that said they were having phone troubles. I tried a few more times, receiving the same recording. I tried to log in again on Sunday, June 29 and received the same error message as on June 27. I tried calling and received a recording that stated the number had been changed. The new number was exactly the same as the old number.

The phone rang twice, then a recording said they couldn't take my call and to call back in an hour. When I did, I got a busy signal. On this same day I received a do not reply to email from Sallie Mae stating that my bill was now available on-line. By this time, my payment is late. It would have been on time if I'd been able to log in on June 27. I sent a fax asking someone to call me. I have received no response.

Today, Monday June 30, I tried again to log in and received the same error message. I tried to call and received the message that the number had been changed and, again, the new number was the same as the old. I was told to call back in an hour. Again, the line was busy. FINALLY, at about 3:00 pm CDT I was able to get through to SallieMae's automated phone system. I had to schedule a call-back because of the high volume of calls. It is scheduled for Wednesday, July 2 at 1:00 pm. I have little hope that they will actually call. One of the selections on the automated phone system was to go ahead and pay my bill and bring it up to date. Instead of allowing me to pay what was due on June 28, they now want two payments plus late fees - even though the July payment isn't due until July 28. My payments are over $700/month. I can't afford to pay them $1400.

The amount of the late fees were not itemized. I suspect they are levied against the entire loan and tacked on to the end of the loan. I currently owe $95,000+ to them. I had some financial difficulties several years ago and had to declare bankruptcy. It was a Chapter 13 bankruptcy. I could not write off the student loan, but it was put into forbearance by the court until the agreed upon payments were completed. At the end of those 5 long years, SallieMae tacked on $30,000 in Capitalized interest to the $65,000 original debt. My husband and I are retired. We are able to make the payment every month, but it is usally payed very close to the due date because I have to wait until his Social Security check is deposited into his account.

I've noticed that even when I pay the bill on time, it often takes SallieMae a few days to post it, which makes the payment late. All I want to do is log on to my account and pay my June bill. SallieMae is preventing me from doing that. They did not send me the temporary password so I could access my account. Now my payment is late and they've added late fees. I can't get through their phone system to communicate with them. What is my recourse? I want to take care of this as soon as possible before I start receiving harrassing phone calls.

sallie mae always threat me with taking me to court and that I will have to pay back the loan with 125% intrest. They are an eduction leander. The money was never spent it was suppose to be returned if not used. I have tried to work with them but everytime I call It gets worst!

The next day, I received a call from a Sallie Mae rep. who stated that my account was 90 days late. I told her that it was impossible and went through the history. She told me that the payment takes 2 days to reflect and that the 90 days included July's payment. She agreed that with the payment I would have been 1 day late on June's payment. I spoke with her supervisor who said that the system would be updated and my name would be cleared from the data base. Today, I received a call again saying that I was over 62 days late and in collection. I told the rep. that my bank account reflected payment was received by Sallie Mae. He also agreed that the system was reflecting a late payment for July 2008---payment date is July 24, 2008. I told him that I am highly suspicious of Sallie Mae---especially after reading all of the complaints, it seems that Sallie Mae is attempting to cause defaults to receive a pay out from the gov't. He told me that my name will be cleared from data base.

They also refuse to send my my new payment book that I should have had months ago. they said i signed up for electronic payment and i never did. I never do that with anyone. I write a personal check for everything

They called me 13 times the other day and they are extremely rude and hang up on me.

No one will even try to HELP me. They cash my checks but DO NOT credit my account and put me in collection.

My son finally got a loan to consolidate the loan with them, but the calls never stopped coming. Several months ago they started calling my house for someone who gave my son's name as a reference sometime back. I have told them over and over that he did not nor did he ever lived here but they just want stop calling for him.

They first lied and said my son had co-signed I called the so called office of Sallie Mae direct and spoke to someone who said he was manager and he asked me for my phone number and pretend to looked it up and said that the phone calls was a mistake and he was sure to remove my phone number and he promised me that I would recieve no more calls. About an hour or two later I recieved non other then a call from sallie mae asking for the same gentlemen that I have told them over and over again that he do not live here.

I waited a couple of days before calling the company back and got another man who suppose to have been a manager also, after I explained the situation to him and that I had called days ago and that I was told that the calls would stop and they hadn't his reply was that he apologize but they should have told me that it would take 72 hrs. for the number to be removed and the phone calls to stop. He assured me that after 72 hrs. I would not recieve no more calls. He must have meant 72 months because they calls never ceased.

They calls and sometimes just hang up when I answer they talk smart on the phone and gets me so upset. When I tell them to stop call my house they thinks it a joke and start questioning me. Some say things like I will remove the number right now and hrs. later they call right back. I have contacted my phone company and also use call trace. I am so tired and drained with the harrasing phone calls sometime I just have to go and sit down to catch my breath because I be so upset, I have highblood pressure and I'm sure that's not good for me to get so upset. I put up with them calling my house for my son like they where crazy but I should not have to endure the harrasament for somone else who is no kin of mine and does not live here. How can a company get away with such poor customer service. I sometimes just don't even answer the phone. Is there a solution to this problem?

I called them about this and they said no, I was up to date as of last month (as it should be) and the next minute said I owe $900. HUH? And all of this while I'm saying I cannot understand you, please speak slowly, clearly and loudly and asking them to repeat every other phrase. Forms don't get sent to me, we go round and round and get nowhere. This is ridiculous, something has to be done.

Afew months later, I needed to refinance my home, and I wasn't able because I have a delinquent accout with SallieMae, for over 20,000.00! I contacted them and they have been so rude and all the documents they have with my signature are a fraud! ecxept for my application in june 21,2007, but this loan was approved on October 16,2007. Its not me! And all the documents SallieMae has showed me are altered and they even have payments from another person who is accually using this loan with my information.

They keep saying im behind in my payments when i am not.

They call 7 days a week. Morning, noon and night over 10 times a day harrassing me.

When they call and I tell them that I paid they call me a liar.
They extremely rude and nasty.
No one will even try to HELP me.

They also refuse to send my my new payment book that I should have had months ago.

They called me 13 times the other day and they are extremely rude and hang up on me.

They cash my checks but DO NOT credit my account and put me in collection.

Prior to the payment being sent from Citibank, I emailed Sallie Mae giving them detailed directions to which loans to apply the payment to. I also called a few days prior to the check getting there to make sure a note was placed on my account that loan 11 should be paid off in full. I have had many issues with Sallie Mae so I thought I would take all precautions. Of course they applied my payments how they saw fit, paying down a little for each loan, even the federal loans with low interest rates.

I called to clear everything up, after hanging up the payments were still misapplied. So I called again a few days later when I noticed the mistake. This time the payments were all applied correctly and I even saw the updates immediately online. The account I wanted paid off was at $0. Later on that month I checked to make sure my payments had gone down for the month, that's when I noticed that once again my payments had been moved around and the loan that had been paid in full once again had a balance. And once again my federal loans had been paid down.

I really feel like Sallie Mae is doing everything in their power to make a buck from me. Maybe if I'm slow enough, I won't catch the mistake and keep paying my life off in interest. Their interest rates are insane, the calls are routed to India and I can barely understand the person's name that I'm speaking with and they almost never have a solution to any of my questions. Please avoid this company at all costs. I have had much better experiences with Citibank, KEy Bank, and NJClass loans.

I have had many issues with Sallie Mae so I thought I would take all precautions. Of course they applied my payments how they saw fit, paying down a little for each loan, even the federal loans with low interest rates. I called to clear everything up, after hanging up the payments were still misapplied. So I called again a few days later when I noticed the mistake. This time the payments were all applied correctly and I even saw the updates immediately online. The account I wanted paid off was at $0. Later on that month I checked to make sure my payments had gone down for the month, that's when I noticed that once again my payments had been moved around and the loan that had been paid in full once again had a balance. And once again my federal loans had been paid down.

I really feel like Sallie Mae is doing everything in their power to make a buck from me. Maybe if I'm slow enough, I won't catch the mistake and keep paying my life off in interest. Their interest rates are insane, the calls are routed to India and I can barely understand the person's name that I'm speaking with and they almost never have a solution to any of my questions.

Prior to the payment being sent from Citibank, I emailed Sallie Mae giving them detailed directions to which loans to apply the payment to. I also called a few days prior to the check getting there to make sure a note was placed on my account that loan 11 should be paid off in full. I have had many issues with Sallie Mae so I thought I would take all precautions. Of course they applied my payments how they saw fit, paying down a little for each loan, even the federal loans with low interest rates.

I called to clear everything up, after hanging up the payments were still misapplied. So I called again a few days later when I noticed the mistake. This time the payments were all applied correctly and I even saw the updates immediately online. The account I wanted paid off was at $0. Later on that month I checked to make sure my payments had gone down for the month, that's when I noticed that once again my payments had been moved around and the loan that had been paid in full once again had a balance. And once again my federal loans had been paid down.

He then told me I was seriously past due and would not listen to me when I said I was not. I then hung up the phone only to have 7 more phone calls last night.

I get calls at work and at home during the day - everyday. This has resulted in my entire family not wanting to answer the phone at all.

They keep saying im behind in my payments when i am not. They cash my checks but don't credit my account then charge me bogus late fee and harrass me.

When they call and I tell them that I paid they call me a liar. They extremely rude and nasty. No one will even try to HELP me.

They cash my checks but DO NOT credit my account and put me in collection.

They also refuse to send my my new payment book that I should have had months ago. they said i signed up for electronic payment and i never did. I never do that with anyone. I write a personal check for everything.

They called me 13 times the other day and they are extremely rude and hang up on me.

DEDUCT ALL LATE FEES AND INTEREST Over $100.00 Plus interest.

they said i signed up for electronic payment and i never did. I never do that with anyone. I write a personal check for everything.

They also refuse to send my my new payment book that I should have had months ago.

When we call they are extremely rude say I am telling a lie I didn't pay it they hang up on me

They will not help me but keep saying im behind in my payments when i am not. I have the bank statements to prove it but they don't care and will not listen they just kep calling me a liar.

No One Will Listen or HELP Me !

We will resolve to never use this company again, and to advise everyone we know to stear clear of it. We would also like to pursue legal action against this company for predatory behavior and harrassment. This company should be made a public example.

These calls are very upsetting and difficult. I am afraid to answer my phone anymore because I don't want to be screamed at by some Sallie Mae employee. These phone calls on top of my difficulties in finding work keep me up at night and make me angry and upset. It also affects my mood and my relationship with my husband.

They won't listen to me or HELP me.

They also refuse to send my my new payment book that I should have had months ago.

they said i signed up for electronic payment and i never did. I never do that with anyone. I write a personal check for everything. They will not help me but keep saying im behind in my payments when i am not and charging me late fees plus interest.

no one will even try to listen or help me.

talked to several people but got no where. I must have written over 50 letters. they are extremely rude say I am telling a lie I didn't pay it they hang up on us and then they said i signed up for electronic payment and i never did. I never do that with anyone. I write a personal check for everything. They harrass me and my mom so bad and just hang up on us when we try to explain that they are wrong and I have the bank statements to prove it. I have even mailed them copies of the statements. They also refuse to send my my new payment book that I should have had months ago.

At the rate we are going, this loan will take years to pay off and our son would like to go to culinary school and I don't see how he can afford to get another loan. Financially, this is the one bill I do not see a light at the end of the tunnel. It's not right when you pay $200/month and only a fraction goes to the principal and that amount changes every month.

I began making the payments, and then faced a few financial disasters and had to take a forebearance to clear up my deliquincies and get me back on track. That fixed the problem and I thought all was well. Then in 2007 it happened again, I had to take another forebearance to get out of financial difficulties with them. But, after both of these forebearances which we thought was a good thing to help us, I received a statement saying I now owe $11,600 "Principle" on my loan of $10,200.00. I have yet to have anyone tell me why this is or be willing to explain how I can owe an additional $1400.00 on my loan. We have been paying for almost 4 years and now owe $1400.00 more than I borrowed. I have been hung up on several times when I ask for an explanation. I can only conclude that Sallie Mae is a dishonest company and gets away with fraudulent loan practices. I need help. Sallie Mae won't help, so who can?

With current state of the economic this has been huge impact to my ability to maintain any credit, house payment, car, health. will continue to fall behind....

I have the bank statements to prove it but they don't care and will not listen. They call like 10 times a day harrassing me but won't listen to me when I tell them they are wrong and I don't know why. They also refuse to send my my new payment book that I should have had months ago. They cash my checks on time but do not credit my account as paid. I don't know or understand why.

Straighten account, deduct ALL late fees over the past year. Over $80.00 Plus interest.

a personal check for everything.

credit my account as paid. I don't know or understand why.

When we call they are extremely rude say I am telling a lie I didn't pay it they hang up on us and then they said i signed up for electronic payment and i never did.

I must have written over 50 letters.

this is the second time they are doing this to me. tey pulled this crap last year ans i thought they fixed it byt they didn't. They are extremely rude, nasty and mean no matter who you talk to. the one woman said i don't want to talk to you and hung up another said we are wasting her time and hung up they also said im telling a lie i didn't pay in advance or even pay at all,

They also refuse to send my my new payment book that I should have had months ago. I must have written over 50 letters. this is the second time they are doing this to me. tey pulled this last year ans i thought they fixed it byt they didn't. They are nasty and mean no matter who you talk to. the one woman said i don't want to talk to you and hung up another said we are wasting her time and hung up. they also said i didn't pay in advance or even pay at all,

Harrassment Mental & emotional distress waste of my time & money Over $80.00 In Bogus LATE Fees !

They call like 10 times a day harrassing me but won't listen to me when I tell them they are wrong and I don't know why. They also refuse to send my my new payment book that I should have had months ago.

The statute is 7 years, not 33 years!!!

I finally called again got two more xfers until I got to Mike M, who said he woudl take my nnumber off, but when they get a file they tranfer the info again and the call start again. he gave me a number to call and it was a fax number for Sallie Mae when i called back he gave me the above address and that he got my number from Sallie Mae. I have recieved numberous calls to my answering machine about this debt, they leve a long winded message which i can not erase until it plays thru. that agency told me that got the number from Sallie Mae and would have it removed but seems they just transferd it to this new agency

These calls wake me up. and I have to deal with rude and uncaring people who lie about the information they have, This phone is only use for emergency calls so when it ring it upset me very much and makes it hard for me to sleep. It seems they have to problem braodcasting his personal information about his debt he owes and NO regard for my privacy. since I have not been related to him nor talked to him for many years over 10+

over 100 points lost on my credit report. high interest rate on my car.

So the end result is that I the loans being reported in both good standing and adverse. I have tried to get the account move to another lender and no one will touch Sallie Mae loans. Trying to go to school to better your self and needing loans, my recommendation don't not borrow from Sallie Mae, they are very difficult to work with.

This has put my credit rating in the toilet and I cannot even get credit to buy furniture, and other high dollar ticket items that need to be purchased.

2 days lost wages in Sept 07, $500 and mental stress due to impending garnishment, this would put a financial strain on us. $1300 to lawyer for chapter 7. Repeated harassment from courts and Attorney David Blaskovich.

I urge everyone to contact them in one form or another letting them know about this site. I would love nothing more than to send this to them. We got a $2,000.00 loan and you would think we owed them a million dollars. NO ONE should ever take a loan from them and everyone should encourage their friends and family to stay away from Sallie Mae.

The harrassing phone calls did not help my fiancee's health at all..They are heartless and could care less that he is in intensive care. Yes, we are behind, but with the economy the way it is, my fiancee on total disability and only receiving SSI, he is in no condition to be harrassed when he does come home rom the hospital..

Last month, i was trying to get a mortgate loan, my credit report popped up 2 degratory Sallie Mae account and 4 good Sallie Mae account. The degratory account have 90 days late with note ( account transfered). 4 good accounts are not over until 2017. I called Sallie Mae 3 times but all of the people i talked to, decline to help. They told me that i need to dispute to the bureau credit. I paid 39.99$ through Experian but Sallie Mae declined to correct their fault. Now i'm stucked in this hard place. I saved enough money but i can't buy a house because of bad credit. I feel so helpless because it is so hard to fight against the system.

Evidently, i have paid off my loan. I have only one student loan. But sloppy report from Sallie Mae lead lender to believing that have not paid off the degratory account ( transfered account). My credit was from 780 down to 667. I could not get a mortgate loan. I lost 5000$ deposit on escrow. I can't buy a house.

What I did gather from the Representative as that Sallie Mae inadvertently made a coding error just this one time for any account that had a reduced payment plan; they were all coded as delinquent, but the problem would be resolved as soon as possible. They also coded my account with a new account number, and as making partial payments. I checked my email later on 5/13/08 and had received a response from Sallie Mae instructing me to send them a copy of my credit report as credit problems could not be handled on-line. My response email was not nice and I informed them that I would report this to every organization that I could until Sallie Mae corrected their ways. If it were not for the services of Equifax, I would never have known of this injustice.

To date, Sallie Mae has not notified me in any way of their coding error; if I had not contacted them, I would never have known. I informed Sallie Mae in my email that as a consumer, I am expected to be financially responsible in the use of credit and I expect them to be held to the same standards. If I defaulted on my loan with them, I am sure that there would be a little more urgency in your resolution plan. I further informed them that this is an urgent situation to me, and I do not appreciate being instructed to unworriedly write, mail, or fax documentation for something Sallie Mae not only did, but also is fully aware of. What I do expect is that the information submitted on my credit report be corrected expeditiously, not as soon as possible, or in the next reporting period.

The damage is astronomical. No one will provide someone with credit where my numbers are now, and the score is not correct but my creditors do not know this; all they see are numbers. Also, variable credit rates are tied to my credit score; I cannot imagine what is going to happen to all the hard work I have done. Regardless of whether I purchase a home or not, my credit score is now in one of the lowest categories. I am stressed, upset, and worried about the consequences this will have on my life. What makes it so bad is that Sallie Mae seem to they could care less about what has happened to me and apparently many others.

When I graduated, I owed nearly $74,000 in student loans. Right now, I owe about $14,000, which is still alot, but I now feel that I have a good shot at paying it off and getting a good interest rate on a mortgage (or at least I had hoped.) Low and behold, when I got my Equifax credit report, Sallie Mae had added a notation on my credit report arrangement made with credit grantor to make partial payments. Apparently this comment/notation caused Equifax's computers to go berserk and my student loan account is now being reported as seriously delinquent and the ENTIRE LOAN amount is showing as past due. Yes, the entire loan balance is showing as past due, not the monthly payment of around $165. This is, of course, a joke, because I have been making larger than required monthly payments, aggressively paying down the principal. The account, according to their own website, is even in a pre-paid status, with the next payment due on April 2009.

I immediately called their 800 customer service number. I asked to speak with a customer service supervisor. She told me to fax her information, including copies of my credit reports, showing the drop in my credit score (my credit score dropped 110 points). She promised to return my call. As of this writing, I have not received a call back.

When I call their customer service number to attempt to confirm receipt of the information she requested that I fax, I am told that I cannot speak with this person, but that another supervisor can help me. I then have to explain the situation all over again. It is beyond comprehension to me that Sallie Mae can harass and call someone who is past due on their accounts repeatedly with impugnity. Yet, when they are wrongfully reporting you as being delinquent to the credit bureaus, when you are in fact, pre-paid and have never been late on your account, causing serious damage to your credit scores and impeding your ability to get a mortgage or any type of new credit, they do not make the promised return calls, nor do they respond to your correspondence. Something is definitely wrong with this picture. Any class actions going against Sallie Mae's credit reporting practices? (I know of the class action against them alleging discriminatory lending practices.)

I am currently applying for a mortgage loan. Because my credit score dropped by over 100 points (from mid 700's to low 600's) due their falsely reporting my student loan as seriously delinquent, I would be hard pressed to be approved for a loan, even with a subprime lender at double digit interest rates. The Federal Trade Commission/Dept of Education/States Attorneys General need to investigate Sallie Mae and their business practices and credit reporting policies. I am still trying to deal with Sallie Mae to get this situation corrected. If not, I will sue them under FCRA. If I do not get approved for a mortgage, or if I get one at double digit interest rates, my damages will be tens of thousands of dollars (if not hundreds of thousands because I live in CA). All because of their negligence and carelessness in the way they report to the credit bureaus.

I don't have a problem paying them, but I can't right now until I get back on my feet...not to mention I am a single family income with a fiance and an 11 month old son. I submitted my forbearance request AGAIN for the 4th time, May 6, 2008 with 7 pages of legal documentation proving I can not pay them now. They keep pushing me back and back saying oh you'll get a notice tomorrow and when tomorrow arrives they say tomorrow again. I get harassing phone calls all day long (sometimes 10 calls a day even though they know I'm waiting for approval EVEN ON SUNDAY at 9PM!!!!!). I thought forbearance was there when you need it not based on how much money you make a year. I feel helpless and have no way out, but making my credit score drop like an anvil...

The consequences are becoming overwhelming. If I don't pay them my credit will go down, I don't feel comfortable even buying groceries because I have to pay them, if I can't pay and my credit goes down...I'll never be able to buy a home, I feel harassed and powerless almost abused would be a better term. Economically I make 60,000/yr: I have a car payment, mandatory insurance, $13,000 in lawyer loans that are in my mom's name and a friend's name, $800/mo rent, Utilities, baby food, formula, diapers. I am going insane and nobody can help!!!!!

To make a long story short, I returned to PA. A few months ago, I began to receive statements from Sallie Mae for repayment status. When I seen the amount owed, I cried. I called ITT Tech about the loans I applied for and received, they told me that I applied for a certain amount and only received half the amount applied for. The loan amount I received from ITT was only $26,000. The loans with Westwood was only $4,000. I then spoke with a rep from Sallie Mae and he told me that I received 8 full loans and that my total loan amount is $38,000.

Due to capatilized interest and that from the day I signed the promissary note the interest has been accruing since that day, and the interest rates are variable. He then told me I would have 10-15 years to repay the loan(s) amounts and doing so the total amount I would have paid is $68,000 because of the interest still accruing on each individual loans I have.

Basically, each loan I received in a half amount, they considered a full amount and applied different interest amounts to each one of them. My monthly payments are $530.00 a month. I can't afford this. The messed up thing about this situation I didn't graduate. When I asked them about consolidating the loans, their response was 1) in order to consolidate my loans with them I would have to be a graduate, 2) have excellent credit, 3) have a co-signor with excellent credit.

The physical damage that can result from this is my credit. If I don't pay them my credit will be distroyed. A situation like such deters people for wanting to attend and/or return to school. When I spoke to the finanacial aid rep at ITT, she told me to call Sallie Mae and ask for a forebearance, return to school, graduate, work on my credit, and then try to consolidate. If I were to do this the interest on the loans will continue to accrue and I will end up paying the loan three times.

We as students need some type of advice on how to go about this. Because we will be in debt for the rest of our lives. How will we be able to plan and/or take care of ourselves let alone a family if there are businesses like Sallie Mae out there taking advantage of the student? I am willing to pay the amounts disbursed to me, because I know I did use the money for schooling, but I am not willing to pay the huge interest amounts that will accrue over the next 10-15 years. PLEASE I REALLY NEED SOME TYPE OF CONSULTATION AND A SOLUTION TO MY PROBLEM.

Due to thier error I did not get a bill for 3 months - I paid them the $600 dollers, the last ammount in my bank account. The day after I made that payment they started calling me almost 5 times a day, it hasnt stoped. So it seems even when IM caught up with the payments they still call me and say I am late. My bill says one ammount while the agent on the phone says I owe a higher ammount. I want to pay this loan off, but IM still searching for a place to live, and finding work is proving to be a task of its own. I just cant believe sallie mae wont work with me to help me out. does anyone have any ideas?

I havnt slept more than 2 hours a night for the last 7 months, IM constantly feeling like IM failing at life. Every time I get one of those calls and a person tells me how much I owe and how bad of a person I am for not paying, Im starting to believe them. The moment I start to get paid they will too.

I now have a collection agency calling me demanding payment. I once again called NJUC and explained the situation; the financial rep. said to me the loan was canceled by Sallie Mae. I then called Sallie Mae and was told the promissory note was received on March 16th 2007, on July 1st the money was ready for disbursement and was put on a hold by the school, she then said on Sept 15 2007 it was canceled by the school without reason.

My situation now is the loan cannot be reversed, I have to pay 3,768.25 cash, and it is in collection due to lack of communication with NJCU. If I had the money to begin with I would have paid it; I have applied for school loans in the past and never had difficulties like I am having with NJCU. Please advise me on what can be done to satisfy this matter. Thank You.

I was reported to a collection agency due to NJCU incompetence.

My 90 year old grandmother was contacted and told that I am not paying my bills. She called me all worried and I had to explain it to her. They have called my parents and made it sound like if I didn't pay they would assume my debt. I don't know them any money. My credit has been ruined and I have spent countless hours trying to figure out how to solve this problem. I can't afford a lawyer so I continue to be harassed.

I didn't even know that the company I was dealing with got bought out until I got a letter from Sallie Mae, at which time I called them to ask them why they said I owed them money since I had never dealt with them before. Now the intrest has compounded through this consolidation and my student loans now total $72,000. I believe this is wrong. I also believe it is wrong that Americans have to pay for college education to begin with considering all the people we have to deal with from other countries in our work place do not enter the work place in debt from college because their governments actually pay for them to go to school, but that is another complaint.

I have not been able to pay much on my student loans to begin with, but after the consolidation, there is no way that I can pay anything on my student loans. I can't find a job in my field, and the retail job I am forced to work to survive does not pay me enought to pay all my bills and my student loans. My loans are not in default that I know of, but they are definatly collecting more intrest as time goes on. I have no way to pay these student loans. I am just happy that they can not take anything I have away from me for owing them money, or can they? I am not too sure what to do.

When I call to inquire about the refund, I am constantly given the run-around, and told that the issue will be looked into and I will be contacted within two to three days. Sallie Mae has never called to clarify why the repayment check has not been sent out.

My first issue with this situation is the fact that I was over-quoted by $4000 dollars. How can a Sallie Mae customer service representative make a $4000 error (four months worth of interest on my loan)? Basic math skills are generally required to work in finance aren't they? Consumers including myself are charged compounding interest on a daily basis, but no interest will be added to the amount owed to me. In my opinion they owe me $4000 plus four months worth of interest at 8% APR.

My second issue is the amount of time Sallie Mae has put off paying me what is rightfully mine. One month to cut a check? With a deadline that is about ten times what is needed to accomplish this basic task, they have already surpassed it by over two weeks. No explanation is ever given, and no clarification as to when the check will be mailed has been communicated.

Third, the constant promises of follow up. Sallie Mae representatives told me verbatim that they promise to call me with in three days. Two supervisors and one operator have made such promises, and not one has lived up to them. What kind of moral integrity do we have running our educational finance in this country? Overall I am absolutely discussed by the level of service and basic treatment (or lack thereof) of Sallie Mae customers by it's employees. If this were any other industry, offences such as these would not be tolerated. I am owed money plus interest. Sallie Mae should be scrutinized as much as Bear Stearns or American Airlines for their lack of decent business practices.

I am out $4000 plus interest with no idea when it will be returned to me. When asked to provide proof that an overpayment was made, my bank (Wachovia) faxed the canceled checks. Still, my phone calls are passed on to supervisors who promise to follow up. Needless to say, follow up never occurs.

Shame of working for this company is the only damage that has resulted. And I think that is horrible enough.

SallieMae has began to harrass me because he used me as a reference. They call me constantly wanting to know where he is. They act as if I'm lying when I tell them that I do not have an address or phone number for him. Now when they call or send me letters, I've gotten to where I don't answer and the letters goes in the trash.

What is the use in wasting my time with these idiots? And I dare them to try and get me to pay his bill. He's an adult and on his own. I'm only his mother and I'm NOT responsible for his debts!!! I never co-signed for him. I knew he wasn't going to pay it back, I sure didn't want to be held responsible for it!!!

This has put me in even more debt and I have had trouble sleeping because I can't stop thinking about all the extra money I will be paying them now.

I know that I am responsible to make these payments, which have grown to $859.00 a month, and take up most of my Social Security check now, but what can I do to stop SallieMae from allowing her to avoid starting to pay off this loan by signing up for a few units? This activity seems, in my opinion, to alter the terms of the original agreement by adding thousands of dollars in interest. My contact with SallieMae representatives is frustrating to say the least. The only advice I get from them is that I should just make the payments regardless of the loan being in forbearance. That is not a solution, it merely lets the student off the hook and makes me the primary payer.

As stated above, I am a 70 year old senior on a fixed income. My phone started ringing at 8:00 each morning on Monday morning and continued each day for 8 days even after I called them to let them know I was trying to contact the student and her mother. Oddly enough, it was then that I found out that she had been granted another forbearance, and that the late payment would be taken care of when she returned the paper work. Mind you I had also received letters saying that they did not have current information for her. I have turned off the ringer on my phone and mailed them the amount overdue. I have high blood pressure, take medication for a rapid heartbeat,and have fought insomnia. I am already having bouts of anxiety over this growing debt. Once I make contact, I don't understand why the calls don't stop.

I had to drain my savings account to beef up my checking account as well as borrow money from friends to keep two rent checks from bouncing. I won't be able to pay next month's rent if I don't get reimbursed soon. It's been a real depressing situation. I feel like I am in school again - poor and scared.

Jump to about a year or more after graduation: my co-signer (my dad) forgot that he approved this loan (which I took care of electronically) and filed a fraud report with Sallie Mae in order to have his name removed from the loan. This led to Sallie Mae sending me a letter completely out of the blue telling me that I committed identity theft and therefore am in default on a $31,000 loan. I have three loans with Sallie Mae because of Full Sail, with an original principle of around $84,000 without interest and a continually growing amount with interest of over $100,000.

Financially, I'm ruined. I'm stuck living with my co-signer (my dad). My relationship with my father has been pushed to the limit.

So, where is the grace period? I graduated in May '07. I called them in June to consolidate my loans. Spoke to someone in the US, and after playing with numbers I agreed to consolidate to a great interest rate, after (of course) all the discounts, auto-pay, etc. She told me it would be consolidated in July. Well, in August, I signed up for the MBA program, and Sallie Mae sent me a letter with all my loans. Guess what? No consolidation was done, and the interests were higher than originally. I called them and, of course, they give you these reasons that don't hold because of timing. In the meantime, I am the one paying for their mistakes, or better--for them not doing anything.

They are the worst company to do business with. The reps are lazy, management doesn't care, executives can't be reached, and students pay the price of a so-incompetent company. Forget escalating your issues. It will take you forever to talk to a manager, which would not take you anywhere because he/she is still reading a piece of paper and uncapable of using some brain. I will get my loans out of Sallie Mae.

I then receive a call from Roslynn on 2/28, and she was extremely rude and unprofessional and told me that I needed to be specific about where to apply the loan. When I disagreed w/ her, she hung up on me. I immediately called back (and mysteriously it was down to $200) and spoke with Greg--and was hung up on by him as well when I stated that I have proof of the last 6 months of payment. I immediately called back again, and again he hung up on me. I immediately called back and finally spoke with someone who did not lack the basic customer service skills required for the job; her name was Rebecca. She stated that it was not in fact applied to just one loan and that the problem was that they don't have record of October payment. I spoke with several other people which I have record of, and what I owe changes with each call. I faxed in proof of Oct, Nov, Dec--which they said they didn't receive the fax.

Today 3/10 when I spoke with Malcolm (ID: LUMXA1). He stated that they have records of payments and doesn't know why I am receiving harassing phone calls. I don't know how many people they are attempting to rip off, but I for one will not stand for it. Also, I have demanded, several times that they send me a payment history, and they have yet to do so. It makes me wonder how many people they are doing this to and how often they are getting away with it?

This is possibly ruining mine as well as my co-signer's credit. I have proof of payments, and they also have it in their system and are still refusing to resolve it.

No one was willing to work with me. I was basically told either you pay or my federal income tax was in jeopardy of being taken. I struggled to get the money up to pay them. On 3/1, I paid the amount online that I was told to pay to clear the balance and emailed Sallie Mae to send me a paid in full letter. I received a response telling me that I owe $17.00 more for March, and if that is not paid then I will be hit with a late payment fee. I feel like Sallie Mae is taking advantage of students and needs to be investigated.

I have been going through a lot of stress behind this situation. I have been put in the situation where I had to choose between meals and payment to avoid further harassment from this company. I will never recommend Sallie Mae to anyone.

Then comes time to pay my loans after school. My interest rate is that of a mortgage payment, and worst of all, I get no credit for what I am paying. I am paying on 2 loans (I only took out one) and Hickey College went behind my back and changed my mother from co-signer to primary so I would be approved. Now Sallie Mae and Hickey College tell me I have to pay those loans or my credit will be ruined, yet I get no credit for it cause it's in my mothers name! I am furious and I want to sue! It is not about making the payments (which I can barely do), it is about getting the credit I deserve for something I did and am paying for.

I am totally broke for nothing. I cannot continue my education because I cannot get a loan. Meanwhile, my mother is getting the credit for all my hard work. Is there anything I can do?

On September 14th, I received a letter saying my loan capitalized to $31,468.83. When you finally get through on the line the best thing is to ask for a transfer to the US office, and you can speak to someone who speaks English. We managed to get the phone number of a US sallie mae person by saying my phone is about to die, do you have a direct line that I can call you right back? I've been transfered around a lot and finally reached you, who can help me. Another time we got a U.S. fax number and messed around calling numbers in succession until we reached a U.S. Sallie Mae person. It may be rude, but it works well when you get to speak to an American. Anyways, when I called and asked why this was, they told me it was outlined in my promisary note. The woman on the phone was very patient with me and we found together the paragraph on the pdf promisary note that states other fees as applies. One small line included capitalization fees. The reason for the high capitalization fee was because my relative who cosigned had just retired, changing their financial status (blah blah blah).

It was explained to me that because my loan was deferred that the interest would be added to my principal and Capitalized on the date of the year that the loan was first received. I thought it made sense and decided I could deal with it. In October I received another letter that my Loan capitalized once again. This time to $48,133.35. This freaked me out so I called them again. This was because my loan one year was received on the date that this capitalized. Putting two and two together, this meant I was going to have two more capitalizations? My family and I went to get an equity loan to pay the monster off but a two weeks later received another letter on October 31st. The loan had then capitalized to $64,286.11. The next date anticipated date for it to capitalize was Dec. 29.

My parents refinanced their home and paid off the debt before even my first payment was scheduled to be due! This is what we discovered in the process about how this was possible. In 1997 the president signed the Education reform act which would ensure any student who applied for an education loan would be able to receive a loan, which gave lending companies like Sallie Mae the special power to do this type of thing (short story but you can read more online about it). What I don't understand is why they needed to capitalize so much and second HOW they even calculated the fees. I couldn't even come up with a math equation to understand how they got their numbers. Our agent at the bank couldn't calculate these amounts either. My best friend from college was more unlucky than I, he ended up after all the fees owing $640,000+ from borrowing only $140,000 for school. His also capitalized before the due date of the very first payment. He has since given up on trying to attempt to pay it back.

My family had an exceptional loan rep at our bank who had dealt with SallieMae in the past. She estimated the daily interest and added it to the amount on the capitalization letter, then tacked onto that a thousand dollars extra to the fixed rate equity we finally received. Sure enough her expectations where correct and we were able to pay in full before the first loan payment was ever due. In just the time between October 31 and December 27 there was over a thousand in interest added. I just have sympathy for the individuals this happens to who do not have relatives with the financial capability to nip this in the bud. The bank told us it would have been cheaper in the long run to pay for school on credit card or home equity to begin with and we would have saved over $40,000 dollars.

We were further outraged to find out that Sallie Mae bribed student financial aid offices to lie to the students to induce them to take out these incredibly usurious loans. In addition, this is a private commercial lender, and its executives have spent outrageous sums of money on themselves and the bribery scheme involving schools and politicians. We are not pursuing legal action against them for their fraud; however, we are NOT paying them any money above the principal balance as the loans were secured under fraudulent circumstances. Sallie Mae has continued to harass us for interest on one of the loans. They call our house at least 5 and sometimes 8 times a day. We have told them the loans have been paid in full and to stop calling. Instead they have stepped up the calls. This is outrageous. No student EVER should borrow from this company.

Sallie Mae has threatened and harassed us and has filed a negative report on our credit report.

I am so sorry to have gone back to school. I am a citizen; I love this country, but when did it stop being the land of opportunity? If I were the only person with this situation I would understand, but most of the people who have Sallie Mae loans are thrown in hell for the rest of their adult life. You are damned if you don't go to school and damned twice if you do. Their interest rates are ridiculous, and consolidating isn't much better. How is anyone who isn't rich supposed to get an education in this country? Does the middle man count at all? How can you get Sallie Mae to stop calling at all hours and every day of the week without selling them your kidney? Aren't student loans supposed to be paid back when you are done with school?

My blood pressure was so high because of all the stress these phone calls cause me, I had to go to the doctor and have my medication changed because the one I was taking was not longer effective. My parents are not well and are being upset by Sallie Mae. I lost my job and was looking for 6 months. I started my new job 3-1/3 months ago making less money than I was at my previous employer. I am barely getting back on my feet. I've told them this, and I think it encouraged them to call even more. I am terrified that they will get my new employer's phone number and start calling me there. These hounding phone calls are causing stress that is unhealthy for both my parents and myself. I am not close to being done with school. Why am I being called consistently and hounded by these people? Don't we have rights as students and consumers?

Since my finances are currently in triage, and I have no idea when or if they will ever recover, there is no way that I will be able to make the total monthly payments to any of my three lenders. Every attempt that I've made to professionally correspond with Sallie Mae to establish a LIVABLE payment plan has been met with smug indifference, threats, and unrealistic expectations. I've given up being concerned with how my student loan burden will affect my credit, because it is already shot. It was perfect before I decided to finish school about five years ago. So much for the education that was supposed to ensure me a better life. I would have been better off hopping trains across country and selling crafts at flea markets along the way. I'd have perfect credit, no debt, and I'd be in exactly the same economic rung--maybe higher.

They are charging me late fees for the month that I did not pay (as it was in forbearance at that time) and it is being reported to the credit bureau as being (currently) 28 days late. I continue to pay on time current payments since then, but they still count that one payment as late.

After 2 years of calls and letters, I was able to dispute the error with the 3 credit bureaus. But the error still remains on my credit report for all to question. I have called the attorney general's office, and I am taking direction from them at this point. I have sent 3 certified letters this week, one to Sallie Mae, General Revenue Corp. and to Higher Education in Washington, DC. I will keep you posted; my loan is now at $32,000, and I am harassed by General Revenue daily. I am unemployed right now, and I owe Uncle Sam $3,000. Otherwise I was threatened that GR would be taking my tax return and 15% of my wages each month.

As a single mom I was unable to buy a camera or computer on time with dept stores because of the Loan errors on my credit report I was turned down for 4 years straight. This is when I pulled my credit report and found the error, It's time for a class action law suit, why are we waiting. I also believe that the math formulas are in questions,,,, HELP

Are Sallie Mae and the credit bureaus working together to cause people financial ruin? Is this contrived? I work with the at risk populations for meager salary compensation and yet even as I save the government money for services I perform for them, I am hurt by sallie mae who ruins my credit. When I first took out student loans in the 80's student loans were meant to help poor students who did not have endowments, trust funds, etc. to encourage those who could not otherwise attend college; but now they (sallie mae and the credit bureaus) are causing people with stress. Why are people who cannot understand English allowed to service these loans? I cannot understand them and they cannot understand me. Maybe sallie mae should employ some of us and let us work our debts off.

I've lost thousands of dollars lost due to high interest rates charged due to bad credit thanks to sallie mae. I'm still trying to get my home refinanced.

Then they send me to around five other people that have no idea how to fix the problem, and each one of them remind me that my account is in route to collections. I swear they either promise to take care of it or request an investigation into my history. They never do, so the next month rolls around and I'm stuck dealing with it again. Every time I get an investigation, I am supposed to get an answer within 7-10 business days. The last time, they didn't send me an answer, they sent me a printout of the last three years of payments, and still couldn't find a single missing payment.

So finally after my husband threatened them, they did not send me a threatening letter in December, but they did send me a letter yesterday stating that they hadn't received my payment for January on either loan. So I checked their website and my bank account and both say that the payment was made and cleared the bank a day before it was actually due. I'm done. I decided that I'm going to fight back. I made a complaint on the local better business bureau. I decided that every time that they harass me, I'm filing a complaint on them. I suggest that you all do the same. Every time they get complained against them, they have to fill out a folder full of paperwork. If they don't get the message, then maybe we should all get together and file a class action lawsuit against them.

They are trying as hard as they can to destroy my credit, that I have worked for years to become good. I have been ferociously ill for the last two years, and stress makes my illnesses like 100 times worse. In the last seven months, I have been in the hospital 3 times, two of which I was fighting for my life, was made worse by all the stress that they putting on me.

My wife called in december or january just to check the balance and they told her 28thousand or less - how did they come up 15 thousand dollars interest? First of all we signed up for forberance and I spoke to one of the sallie mae's employees and she had told me that she received my letter regarding my foreberance. So, now we don't know what to do. This company is getting out of hand. It's bringing us down more in debt. School loans are expensive in the first place and then we lost our jobs and that's why it became defaulted. But they don't care about you losing your job, they just want to collect their money. I just hope that there is someone out there that straighten them out.

It is being reported to the credit bureaus as being delinquent.

So far, I am being told by Sallie Mae that they are going to send a negative report to the credit bureaus.

Well, I'm still late all the time, and I'm still accruing late fees. Recently I started taking screenshots of manageyourloans.com. On November 19 2007, the 'Monthly Payment Amount' field stated that I owed $310.95. I took a screenshot of this webpage, and my wife scheduled that payment to be made on the day it was due through our online banking (12/28/2007). On January 5 2008, I checked manageyourloans.com to see how the payment was disbursed and found $253.14 had mysteriously appeared in the 'Past Due Amount' field... Huh? I compared this information with the screenshot I took in November, and the screenshot showed absolutely no mention of $253.14 being due at any time. So I looked at the current payment history and found the $310.95 was used to pay what was due on Dec 28, but I didn't know what the heck the $253.14 was all about.

On January 8 2008, SallieMae promptly tacked a $20.00 fee on the new 'Past Due Amount' figure. I called SallieMae and demanded to talk to a supervisor, when I got Allen. At least I think he said his name was 'Allen', since I could hardly understand him through his decidedly non-English accent. Well, after about twenty minutes of muddling through language barriers with him on the phone, I got the late fees knocked off and the payment redistributed. He said that the $253.14 was for 'federal' loans, and the original $310.95 was for their private loans. I asked him if all six of my loans became due on the same day (28th of each month), and he affirmed that they were indeed set up that way. I then asked him why the federal loan due didn't appear along with the private loan on manageyourloans.com, and he didn't have any answer. So here I am, stuck with a loan that is literally impossible to pay on time. It's hard to say how long this has been going on before I started taking screenshots, but I imagine it's been going on the entire time I've been paying back my loan since I've never been 'on time' even though I've paid whatever was requested via paper bills or on SallieMae's website. What do I do, and is there any legal action I can take?

About 1 week before my payment was due, I received a letter in the mail stating that the information I had provided had been validated and that they had set up automatic payment from my bank account as I had requested. Funny, I never made that request! Nor did I provide them with any information! (I assume they acquired it from Pioneer.) Now it gets fun. Since the Christmas holiday all their offices were closed, I couldn't contact them about this unauthorized payment, nor verify they were drawing from the right account! Sure enough, it came through my BUSINESS ACCOUNT which was at a $0 balance about to be closed out since I kept having stupid things coming through that I had to keep disputing just trying desperately to get this account closed.

Needless to say, any attempt to figure out a way around this on their website was impossible because any changes to my billing would have not negated this payment according to their website. Also, once I finally did get in contact with someone after the incorrect account had been drawn, it was some foreign lady that they've obviously outsourced their customer service to, who could only direct me to the website to update my account information. I highly doubt I'll ever find out how they managed to acquire my authorization or the outdated information that they had validated upon my request as I didn't have the heart to try to attempt to file a complaint with some poor lady who barely spoke English. I did file a complaint with the BBB though, and now here. I hope it deters anyone from EVER letting Sallie Mae handle any of your loans.

I ran my credit report a couple of months ago and found that negative info was being reported. Upon calling Sallie Mae, I was informed they had no record of me buying my way out of the loan. I guess I sent the money out of the kindness of my heart! I have a letter from them stating what the transaction was about. Problem is, I've moved twice since this time, and I'm still opening boxes. Shouldn't they have records of transactions? They won't even release the name of the person I spoke to. Help.

A few months later, I moved from Los Angeles to Florida. I called them to let them know that I was in the middle of a move, and that I was unable to make such high payments. I told them that I could only afford about $50 a month. The person on the line said that I should pay what I could pay and that it would be fine. Great! I thought. I made these payments for a few months, before I got my first late notice in the mail. The person on the line had misinformed me. I was told that $50 was fine, and here I see huge late fees being tacked onto my payments! I called back, got the run around (as per usual) and was eventually told that I had to submit a request in writing. I did as they asked, and called back a few weeks later. They didn't know what I was talking about, until I insisted about it enough times. Then I get the oh, that! We denied that because there was already a payment change in September of 05!

This was just the beginning of the financial problems. I tried to file for a forbearance, and they said that I had to get caught up. I didn't have the money, but I begrudgingly used my (now) husband's credit card. They never filed my forbearance request. This was one of THREE times that they have done this to me. I've since had a child, and they finally files a forbearance for 6 months. Near the end of this period, I called them to inform them of an address change. The guy answered with The reason I've called you today was to inform you that you're over 60 days late on your payment. I informed him that A) I had called him and B) my next payment was due two months from that day. He said that he had no record of my forbearance on file (even though I had initially called the automated machine to get the date of my next payment, and that machine had confirmed the date for two months from the day in question). After my baby was born, I had to quit my job. I have to move in with my parents and rely on a single income. The financial hardship is so bad that I have to choose between groceries and Sallie Mae. I've informed them of this hardship and they refuse to offer me any slack whatsoever, and continue to not only attempt to extort money from me, but they harass me on a daily basis. I've had to cancel my land line (for the most part due to harassment, and secondarily due to financial hardship), and they've somehow managed to find my cell phone number and have started to harass me on my cell phone, now! Today alone (so far), they've called me at 8:34, 9:57, 10:08, 10:32, 10:46, 11:08, 11:25 and 12:26 (it's now 1:00PM as I file this), and refuse to stop calling me, as per my request. When my son goes to college, I would rather sell my own kidneys on the black market (both of them, and DIE because of it!) to help him pay for school than go through Sallie Mae. I would not wish this mental anguish on my worst enemies.

I've suffered emotional trauma from this incident. Fear of my own phone. I've unplugged my land line for a period of no less than four months time before cancelling the line completely.

I had setup an automatic payment by mistake while paying online, you know it didn't even ask to confirm, as it is setup to take your bank info and that screen just set the autopay. I even had to pay again after that 'cause it didn't take effect right away.

So, of course you can't cancel automatic payments online so I email customer support. I receive an auto-reply that they have received my inquiry, yet no one ever responded.

So, I've doomed myself to call a Fortune 500 company's customer support.

I push 2 for billing, then it gets tricky.

- press 1 so someone can call you back

- press 2 for more options

- If you fail to choose 1 or 2, the system hangs up on you.

I call back again.
I press 2 for billing

- press 1 so someone call you back

- press 2 for more options

- I choose 2

Now it just gets stupid.

- press 1 to hear about the call you back feature.

- If you fail to choose 1 (the only option), the system hangs up on you.

I call back a 3rd time.
I press 2 for billing (again).

- press 1 so someone call you back

- press 2 for more options

- I choose 1 (because it is the only option that doesn't hang up on you).

- I enter my phone number and speak my name when prompted.

- The system calls back in 10 seconds!!

Now it gets stupid again.
ep- The system requires you to press 1 to be placed on hold for a representive (Guess what happens if you don't press 1).

- I press 1 and am placed on hold

- I am greeted with a customer representative from overseas (at 11am Central time).

The phone conversation

----------------------

ME: Do you know there is a problem with your phone system?

THEM: Excuse me, I don't hear you?

ME: Do you know your phone system is not functioning correctly?

THEM: I don't understand?

ME: Your phone system, it hangs up on me and requires I repeatidly call back!

THEM: How can I help you today.

ME: Can you turn off my auto-debit!!

THEM: You would like to turn off your automatic debit?

ME: YES!

THEM: OK. Your automatic debit is turned off. Is there anything else I can help you with.

ME: NO!

Do you think that the automatic debit is turned off???

Now, I am unable to login and pay online anymore. If you choose this company you have lost your soul to the corporate head.

You need to purchase alcohol after contacting this company. That costs money!

So the rep and I did a conference call to Sallie Mae, during which we were bounced back and forth several times and then sent to the overseas office. We were then cut off. Finally, a representative of Sallie Mae agreed to release my information to BOA, as long as they sent another (fourth!) request, which they did. It is now a month later and BOA still does not have my loan information and cannot move forward with consolidation. My repayment begins in 3 weeks and I cannot afford the high monthly payment with Sallie Mae. Every time I call them, I am shuffled around and eventually sent to the overseas department where the operator does not speak English. Nobody seems to have knowledge of what the person ahead of them did, and no one will give me their extension to check back with them (We don't have extensions, they say.) After reading these horror stories, I'm even more terrified to consolidate with Sallie Mae. I have no idea what to do. Is there any legal recourse for this problem? Can they legally just refuse to send my information to the company I want to lend with?

This has economically devastated us and probably will forever, since we can't seem to pay it off. My husband wants to hide out in the hospital with depression because he just can't deal with it.

After paying off $10,000 loan with SallieMae in September, my wife requested a cancellation of the account and was told I had to do it myself. At the end of November, SallieMae had sent another $10,000 disbursement to University of Phoenix. When I tried telling them I didn't want the loan they told me it was too late and that I owe them the pay-off amount plus interest. Do consumers not have rights to cancel services after paying off their balance? Now I have to pay SallieMae the loan amount plus interest rather than paying for my school direct.

2 wks after faxing the letter, I called to check and see if my terms have been changed and again got the run around with about 5 reps and again I requested to speak with a MGR. I got a MGR for the second time and was then told that my fax request was denied because in June 06 the terms were already changed to $10.00 monthly fees. I told him that I was in school and that was the agreement while in school but now the jump from $10.00 to $191.55 is extremely too high and I do not have a job as of yet and I could not afford that. The responds was could you use one of your credit cards or borrow from friends/family? I said No and what can I do to change the monthly payment because I just cannot pay this amount. He said nothing can be done because the loan I have can only be changed once and it already had been in June 06. I told him I am really trying to keep my credit worthiness with you guys and my personal credit report good but I just can't make that high of a payment. Needless to say nothing was changed and I have been and still continue to make these high payments for the sake of both my husband's and my personal credit history. The only thing that for me has seemed to work out is now I have changed my due date to the end of the month so I can pay all the house bills that are due the first of the month. Never use these people. I am considering taking out a personal loan with my bank to cover this and pay them my intrest rate and the monthly payments will be lower.

I have spoken to someone on 3 different occasions, and they have been everything BUT helpful. I am confused as to what this company is doing because it feels fraudulent if you ask me. My principal balance has GONE UP...with ALL my payments being made. Now I need to go to my bank to take a loan out so I can get these people paid, so I DON'T HAVE TO DEAL WITH THEM ANYMORE! Please, this situation is out of control, and now my co-signers and my credit hangs in the balance. My anxiety has finally hit the roof....They are obviously not abiding by the repayment terms.

I can't go back to school now because of the loans, and I will never be able to finish my degree. So now I'm in a catch22. I can't finish the degree to get a job to pay for these huge loans; therefore I will never be able to pay for them; therefore I can't win, and neither can Sallie Mae. By now they've stated I've defaulted and thrown it into collections.

But I continued to get phone calls to pay, even after they said they had it taken care of with their computer calling system and with reminders in their files that I had paid. I got an email the day before from Sallie Mae saying that they already got my payment. Anyway someone or everyone needs to do something. I mean this is ridiculous; they have called me six times in the last three days for $5. Isn't there something we can do?

I was finally able to talk to someone that wanted a letter from the school telling them what they considered half time. So the school has sent it and nothing has changed, just the regular 3-5 business days to process. I have read your comments and noticed that Sallie Mae will refuse to consolidate loans from other lenders, I was hoping this would relieve me from their nightmare. I went back to graduate school and am attending more than half time status. I really hate this company and am early on that I will not request consolidation but rather take out a personal loan to pay them off, I don't want to go through what the others have gone through.

I really hate that company and have told many of my friends to not even consider applying with Sallie Mae, if students don't to business with them then they will learn to deal fairly. My regret is that the government is backing them up and is legalizing all of the harassment and belittling this company does.

I finally decided just to pay $100 over the actual due amount to keep this from happening. I then joined the Army, which has qualified me for the Soldiers and Sailors act. My private loans now have a fixed 6% rate and I've actually made some progress toward knocking out my principal. I thought everything was going great, when this past month I made several discoveries.

This past month I made my usual payment of $225 (my amount due is $149). My credit union shows that the payment was made to Sallie Mae, but my Sallie Mae account showed no such payment had been made. I called Sallie Mae inquiring on my discovery. The rep I talked to kept me on the line for twenty minutes while he searched my account for the payment. After this wait he got back on and told me that it is possible that my payment did not have my account information on it, so instead of being put toward my account, it was put in a hold status.

He then told me I needed to fax proof that I made the payment to the company in order for my account to get credit (keep in mind, I've been making payments twelve times a year for nine years. This had never happened before.) He then told me that I should see my money put to the account within 3-5 business days (This was without me faxing anything). I find it very peculiar that my money will just somehow magically appear in 3-5 business days.

One other revelation I had with them happened as I was looking at my account payment history. As I said I pay $225 a month. My amount due is $108 for my private loans and $41 for my federal loans. I noticed that they were putting my entire $225 toward the private loans and once every four months they would put some toward the federal loan. I did the math and in four months the amount of interest that accrues on the federal loan is the amount they were putting toward that loan. In other words, they let the loan's interest grow until it reaches a certain point and then put my payment toward it (I'm not cutting the principal).

When I talked to their reps about this, each one has their own theory on why this happens the way it does. The truth is, the company will do everything it can to try and keep me in their debt. I am so very frustrated with this company and would love to get out from under the horror they've created for me.

The only physical damage I've seen is my emotional level. I am a husband and a father and my family never sees me in a good mood because of the stress this company invokes. Economically there were months (before I joined the Army) when my other bills were late because I spent all my money paying late fees to Sallie Mae. My credit record and score has been greatly impacted by this.

I immediately called them to withdraw the loan for that reason. They have on record that the loan application should have been withdrawn (three dated records of my request before it was processed) and told me they don't know how it was processed when it is clearly indicated that it should be withdrawn. Needless to say, they went ahead and paid off my loans and consolidated them.

Each time I call them I am told to call back and they cannot or will not help me resolve the problem hoping I will accept the new loan at a higher interest rate and higher monthly payment. I didn't realize it was legal for them to do this and I did not agree to the terms, nor was I expecting them to process the loan after calling several times BEFORE the consolidation process began.

Sallie Mae is now trying to force me into a new loan that I did not agree to that is charging me a higher rate of interest making my monthly minimum payment of about $40 more than what I am currently paying. I would like to have this resolved, as it is an economic hardship on me as it is without the consolidation. Prior to consolidation, my minimum payments were $589 per month and I can barely handle that amount.

It's been years now, and I don't know how to get it to stop. He's not paying his debt, but WE'RE the ones being harassed.

I have had this loan since 1998--going on 10 years now. I recently went back to school--grad school--and was told that my school would auto update the clearinghouse with my full-time status. I started to receive phone calls from SallieMae collections after they did not receive their Sept loan payment. I explained the situation to the gentleman and he suggested that I physically get an in-school deferment form filled out and fax it to them. So that is what I did.

I continued to receive phone calls from collections, harrassing, rude, unwilling to help. So I decided to actually call SallieMae myself to see what was up with my deferment. I no longer could get through to customer service--I was automatically re-routed to collections EVERY SINGLE TIME!!! Not one of them wanted to help me...they just wanted me to pay.

I insisted on speaking to customer service because that was were I sent my form. I had to pretend that I did not have an account with them on the key pad and finally pleaded with customer service not to send me to collections (I was told once that this was a guideline--once in collections, they can no longer help)

Anyway...I asked what was going on with my deferment--they looked it up and said that there was a signature missing. No one from SallieMae took the time to inform me that the fax did not go through correctly. It took 2 more weeks of fighting with collections and trying to get through to customer service after faxing and re-faxing to multiple people, before anything was taken care of. I complained to customer service when my account was brought up to date and all I got was I am sorry that this happened to you I explained that it was virtually impossible to get through to customer service to take care of the problem--where the problem originated--and all I get is I am sorry. I was so sick of hearing that. Honestly, it felt so insincere...I have dealt with the evilness of SallieMae before....

My co-signer died a few years ago and the insurer, Heymar, called me and told me that the loan was due in full. I told her that there was no way I could pay 20,000 in full so she lied to me and told me that my grandfather's estate was probated. I had to get a lawyer with my grandmother and found out that Heymar/SallieMae could not go after my grandmother for the full amount.

Heymar then contacted my uncle, who was a reference on my loan, and asked him what I intended to do with this loan, pay in full or make other arrangements. She wanted to take care of this before she left (she was leaving the company). Is this not against the law? My uncle was only a reference.

Every contact that I have with SallieMae is recorded now. I get names (I was refused a few names before, maam we don't give out names here---yeah, well, they introduced themselves at the beginning of the phone call and now they won't give it to me????) So shady (for lack of a better word)

I just want to know what can be done about this? I have asked reps, "Who owns Sallie Mae?", and NO ONE knows the answer. Someone has to be the top person, somewhere.

It burns me when I get solicitations in the mail to reconsolidate at a lower rate when I am not able to do so without...gee taking out another student loan - which I would assume I no longer qualify for due to my salary. Nor do I find that a viable option - borrowing more to pay less on more...does that really add up to a savings? My head hurts and my stomach is sick! I literally was in tears as I added up the figures above! There was a spell when I was making double payments and noticed they were all going towards interest.

I questioned Sallie Mae and silly me...apparently you have to MAIL in additional payments with a note EXPLICITLY requesting that the payment be applied to your principal. No one ever explained THAT part!

I was again advised to forbear my loans until my award was processed. Nearly 2 years later, interest is still accruing on my account; Sallie Mae has again not completed its obligation. And now the principal on my loans has more than doubled.

I borrowed $15,000 and after 16 years of responsible paying I still owe $12,000. It's so stressful!! My friend racked up $18,000 in credit card debt buying jewelry, clothes and expensive vacations. She gets to go through bankruptcy and discharge that consumer debt. If I go through bankruptcy my school loans are not discharged.

The only way for me to get my family out of this burden is to DIE. It's so unfair that my health problems don't matter a whit to Sallie Mae. When I signed the loan papers, they were a government-backed entity. Now they are a for-profit that makes millions of dollars off well-meaning Americans who did nothing more than try to improve themselves and serve their communities. Bah!

I am so stressed out. The financial hardship makes my health condition worse. Talk therapy helps somewhat.

What would work better for me would be negotiating constructively with Sallie Mae for a flat pay-out.

After nearly two months, Sallie Mae has not responded and the AG has given them ten days to respond.

One, they won't post payments via phone, only via their website.

Secondly, I was given the runaround if it would actually pay in full the said loan segment.

Thirdly, I was berated for 5 minutes for even wanting to pay off my loan.

As another note, years ago when I consolidated my loans, Sallie Mae was more than happy to move my loan out of a federal funded program at 4% interest into a Sallie Mae loan at a much higher interest rate. Now they refuse to move it back. There was NO disclosure of the fact that the consolidation would be higher rate.

When I requested to be transferred to the specific payment department I was told that that department does not exist. I did not feel comfortable speaking with the offshore person as it was obvious he was reading from a script. There should be a way to speak with a specialist that resides in the home office when requested.

After reading all the complaints against Sallie Mae, I have zero trust that they will in fact post my payment properly. Costing me time and effort to get things done correctly.

I have recently asked for a pay off statement on 29 April which they said would be good for 10 days...I have yet to recieve the statement its now 4 May. They told me the figure and said I could pay it over the phone but would not explain how after borrowing $11K his interest was over $4k in less than 24 months from origination. I was just told that I could go to their web site and get this information but after doing so could not get on the site. They have threatened to send a report to the credit agencies which will obviously be adverse but will not give me the proper infromation to pay off the loan.

I spoke with a collection specialist to see if I could get a bill mailed to me. James at extention 3260 told me that I had to pay my bill by phone using check or credit card immediatly and that if my account reached 45 days of delinquency that my credit would be affected. I told him that I did not feel comfortable making my payment by phone and that I have requested to be billed by mail on multiple occasions. He again directed me to their website. I told him that I had tried that unsucessfully. He told me that there was no way I could get anything mailed to me and that I had to pay by phone right now.

After convincing him that I could not pay by phone he finally gave me an address that I could send a payment to, then he hung up on me!

Sallie Mae raised my interest rate by .25%, I asked them repeatedly about this, only to have my questions brushed aside by canned answers.

They would not give me the name of an individual to which I could speak to get to the bottom of the issue.

As you can imagine this was frustrating. At the end of the month Sallie Mae debited my checking account for the minimum payment--now this is the annoying part--I prepaid my account to something like 2012!

I contacted them about this problem only to be given the same canned response.

Since I expected this to happen again and as I could not contact anyone who would be willing to give me an answer I kept the minimum payment amount in my account--mind you on most months I paid several times the minimum. They continued to debit my account for the minimum, even though their site said the next payment was due in several years.

Again, I tried to get someone's name to resolve this issue, and yet again I was given a canned answer. I asked for the name of the organization who regulated them and was given no answer.

I finally became so frustrated that I paid off the loan in full.

There has to be some kind of recourse one can take against this kind of business practice.