Royal Bank of CanadaConsumerAffairs Unaccredited Brand
When we began with RBC our advisor Miles ** said the TD Securities was selling us investments that only benefited TD. Now we are 10 years later and RBC has done the same thing. In the last 2 years he has moved our investments around several times which he hadn’t done in the last ten. When we got our last statement and saw we only made 2% last year we needed to talk. His excuse was that US hadn’t done well and that is part of the reason. Well the US market in 2017 broke records. Some of our friends and other investors I knew had done between 7-9%.
Miles also told us RBC was charging us 2% to manage our portfolio but failed to tell us that RBC had hidden charges within their funds. He had all of our portfolio in RBC funds. After many years with RBC he had no explanation and said if we weren’t happy we could go somewhere else... and we have. We have felt used, lied to besides losing thousands of $$. RBC has no one you can report these guys to so this is why I am trying to tell others to be very careful.
Worst of all bank. Stay away from this bank. Whatever they say is crap. I went to the Long Branch branch of RBC. I asked her if I will get a credit card or not, she didn't answer my question. I asked her several times, she said, "Come some other time. We will talk about it." My credit score was 740, they did hard check on my credit and my credit score went down by 90 points and later they send me a letter saying it's disapproved. I don't meet their credit criteria. Then they provide their information like email and phone number and asked me to reach them if I have any query but never ever they answered my email and phone. Because of them my credit score goes down by 90 points and I didn't get credit card.
Their servants are crappy, dumb, ignorant. They don't treat you well. They keep telling you lies. Don't listen to them. In the end the financial adviser said, "Please give me 10 out of 10 in the survey you will receive from the bank." Are you serious? You guys dented my credit score so bad, I didn't get the credit card. You guys lie about the services. You don't respond to the emails and phones.
RBC thinks that it is okay to generate several withdrawals, at one time, bounce the pre-arranged debit, rather than decline a $2 charge, have their app present an incorrect balance available then charge $45 in nsf charges for the account being $1.71 overdrawn with funds readily available in the savings account. I checked the account on Monday and they did not issue an nsf charge until Tuesday evening. Then they refused to issue a waiver for the fee, stating I could have called in to have them transfer the funds, since I didn't they are entitled to the $45, which is higher than the $38 charge that they bounced. They are so sneaky and greedy, a billion dollar bank robbing clients blatantly. It's one thing if the entire account is empty but I have seen them move $$ between my accounts to satisfy their fees yet on this occasion they couldn't do that.
I have a mortgage with RBC since 1999. In 2008 I lost my job and ran my credit cards up to 30,000. I then got another job and caught my mortgage up and was work on my cards getting paid off and then it happened. I wasn't paying fast enough so they start taking random amount of the account. I went to money mentors. They asked if I wanted to file bankruptcy or pay. I thought about it for a while and decided to pay. About three months after I noticed a bill for 168.00 coming out of my account. When I ask about it they said it was for a loan I took out. HOLD FRIGGIN ON. I'M TRYING TO GET OUT OF DEBT. I didn't take a loan out.
After arguing because they couldn't tell me what date the loan came out. They couldn't tell me the amount they couldn't tell me if it was taken out in Ontario or Alberta. Nothing. So I keep on paying. So I was explaining to a friend who said to me that that happened to her sister. She did not pay her credit cards so the credit card company took a loan against her sister house and she paid monthly. So I went to the bank and asked if maybe that was what happened because I had paid money mentor's back in full last year and she wouldn't even discuss it with me. I'm so lost. I'm tired of all this. I'm not sure what my next move is. So for now I'm just paying off the extra 30 grand that is now down to 18,00.00. Wish me luck because I'm out of steam.
I deposited my paycheck at the bank on March 15 at the branch on King St in St Catharine's ON. The bank put my paycheck on hold for no apparent reason. I have gotten pays from this employer before. From March 15 to today March 19 I have been trying to get this resolved. I have called the call centre they said to call the branch. So I did. I spoke to Valerie at the branch. She transferred me to a manager's voicemail. I've left voicemail for Tim ** the manager. I have gotten no help or resolution with this issue. Thanks to this bank I can't buy groceries or do laundry because they have my money on hold.
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This is the worst bank in the world. You are not protected against fraud and they don't monitor transactions or accounts, they hold you responsible for any transaction and accounts, they are negligent and don't do their jobs. I was robbed 2000$ from my account and they said it's not their problem and make a police report. This bank endorses fraudsters with no punishment and blame the clients. Stay away from RBC. They say trust your bank don't worry and I got robbed now. I'm very worried. Can't trust this bank.
RBC is the worst bank in Canada history, they charge service charge and if you do not pay it... Consumers are taken to collection agency, even if you try to make a settlement they refuses to accept it. What a disgusting set of people to deal with in RBC. RBC START TREATING YOUR CUSTOMERS FAIRLY, WHAT YOU'RE DOING IS WRONG!!!
On Nov 4 my bank card was stolen which resulted in two individuals depositing empty envelopes and withdrawing money. With 8 transactions they managed to withdraw more than 2000$. I viewed pictures with the OPP and have no knowledge of who these people are. The OPP have pressed charges. After having numerous conversations with bank managers and the fraud department I have been informed that this money will not be refunded because I had given my pin number to my daughter in law in October (I suffer from depression and was not able to go to the bank that day). I was treated like a criminal by the staff at the Royal Bank.
Fraud Department doesn't believe my claim of fraud, rude service - I called with a genuine claim that someone had spent over 500 CAD using my credit card. After about 15 minutes of being forwarded to 4 different agents, all of whom asked for the same information in order to access my account (absurd, especially after electronically giving card information that of course was asked again by each of the 4 agents). When I finally spoke to the final agent and after explaining my situation, the agent asked me to 'stop playing games' and whether or not I was the one who originally made the payment, way to give your client the benefit of the doubt. What kind of accusation and language is that?
On Friday January 19th at 07:58 AM I made a $900.00 CASH deposit at the ATM at the Hurontario and County Court branch of RBC. At roughly 9:45 AM I realized I needed to take back $300.00 and attempted to withdraw it from the ATM only to be told that funds were not available. I went into the branch and spoke to a very condescending and dismissive teller to clearly hates her job and sees customers as a nuisance and was told that the funds "might" be available the following day. I called client services at the 800 number on the back of my client card and informed them of the ATM and unprofessional staff issues. Client services made all the right apologetic noises and assured me they would pass along my branch staff concerns and my funds would be available Saturday AM.
Saturday January 20th I went to the County Court branch ATM and my funds were still frozen. Called client services and they said the branch was holding it up, called the branch and they said client services were holding it up. When I pointed out the disparity in their stories the story changed again to the Fraud Department was holding it up because it was a larger than normal ATM deposit. This was a CASH deposit made Friday before start of business and somehow I am supposed to believe that a Federally Regulated Financial Institution cannot manage to open an envelope and verify that it has CASH in less than FOUR DAYS?
Basically unless you have seven figures on deposit with RBC you are garbage to them. Branch staff treat you like crap. Client Services (the 800 number on the back of your client card) are an impotent and confused waste of time. And I have also emailed the RBC ombudsmen but I would imagine that will go nowhere either. Avoid RBC at ALL costs and do yourselves a favour and look at DUKA or another credit union (you might still get treated like crap, but at least the fees are lower).
Hi... I am so tired to calling for this bank. I was holding more than one hour around 9 pm on Thursday 11th. Today 1pm still holding for 45min 15th. They have to keep more customer service. This bank make good money. Why they can't keep more ppl. Service in bank takes also so slow. I tried so many RBC banks. Same issue. But when we go TD calls or services are the best. I have my business account is with you. Otherwise I never will keep you guys. Still holding... very poor service. If you ask 0 to 10 what rate... it should be 0.
Customer service skills from representatives are far and few between. The suppose Royal Bank of Canada does not help or support long term customers with high credit ratings. They have no conflict resolution skills and hang up when being challenged in a respectful way because they are unresourceful. Super dissatisfied on a regular basis and will switching banks as soon as possible.
We need put this word out there. Me and my wife were victims of a fail of duty/fraud of RBC employee when signed papers, without acknowledgement of being guarantors (only given last page to sign!). The bank now is suing us and is trying to take the only property our family has. We already escalate the problem to RBC customer care, however the employee responsible did not hear us out properly and ruled in favor of his employer (RBC). I would very much appreciated your input and help, for this sensitive time matter, as I believe only making this public, RBC would make the proper investigation looking properly into our proofs., RBC would make the proper investigation looking properly into our proofs.
I had an appointment at Saddletowne Branch to check what's happening to my account. I usually received a voice mail regarding my account. When I called, the agent said, he couldn't give any information, I need to go to branch for security. During meeting with financial advisor (lady - punjabi name and couldn't remember the name because I was upset already to this staff) she's lazy to discuss the issue or not knowledgeable to the issue or somewhat she's doing something personal because I've notice she's still have some food on her mouth. And she's not interested to attend my concern. I will never come back to this branch.
On Aug. 25, 2017, I deposited a company check into my personal line of credit. The teller said, "You can't deposit it into this account until the company check is clear." Then I told the teller to transfer the amount of money from my account to personal line of credit. She nodded. I have 2 accounts in RBC. They can transfer it easily. What's the use of depositing my money into my private account? There is no interest to pay me while I need to pay that higher interest for my personal line of credit. RBC took my money and still charged my interest. Very dishonest! Their purpose is to charge me more interest by refusing my company check to be deposited directly into my personal line of credit. I paid higher interest rate. Very disappointed and feel angry about such a case.
I've been dealing with RBC for the past 8 years, doing everything with them, credit cards, chequing, savings etc. I deposited cash thru ATM, that is very usual for me, I rarely go inside, and I do have them immediately or in the next couple of days available to me. This time not only was different their timing is unacceptable! I did deposit a larger amount than usual (cash!!), totally understanding, I figure it will take them a couple of days to figured out, I actually had to call in to see what's going on with my funds, and they told me I had to go inside a branch to clear them!!
I was waiting for 30 minutes in front of a teller to tell me that not only it takes 4 business days to clear them, but it wasn't even counted the specific ATM yet! After already 4 days! And to top it off, it starts the counting from the next day! So for 5 days, they have my money, they make money from my money and of course I do not have access to them because they refuse. Guess what RBC? I'll go to Scotiabank. I'm done with you!
I've been with RBC Visa since 1990 and had a good credit rating and a card with a very high credit limit. Despite this RBC decided because I had not used the card for a while to cancel it along with my line of credit. Didn't receive so much as a letter from them warning of this cancellation. Nothing! Called customer service and may as well have spoken to my dog for all the help I got. It's actually laughable because if you read RBC's website it says "RBC believes all issues can be resolved by using open communication" hahaha except they don't communicate with anyone. Another cracker is "It's equally important for us to know when there is a problem..." Wonderful, so they can do absolutely nothing about it.
This bank is laughable, they preach all this corporate ** like "we look after you", "we want to help you"... It's all a load of crap because they don't want to help. In fact they couldn't care less if you have a problem and they won't help you. They would rather you went away. After being a customer of RBC for 27 years and having been summarily 'dismissed' I have now decided to make it my life work to inform everyone I can that RBC is not the bank to use. "RBC are committed to providing superior customer service..." Yeah right, of course you are. Neil ** you may want to visit the internet where you will find disgruntled RBC customers slagging off your "superior customer service", that is assuming you 'care' which of course you probably don't just like the rest of your staff. Useless bank and even more useless customer services.
I have an account with the organization. Went in to pay because the account was dormant. $265 for charge tried to out $150 to bring the account up. The customer service told me I have to pay the full amount... even the very last increase. And there is nothing she is able to do. There was no consideration that this was service charges, "Let's work out if the $150 will bring the account up to date." "NO SORRY, IT'S IN COLLECTION!!! CAN'T DO IT."
I booked a hotel and I didn't like it, that's why I disputed the charge for only $170 and I went through all their complain procedures but no help, I just wasted my time. The bank doesn't mind paying 10 times of that amount for the lawyers and whoever was involved to investigate the issue, if you care about your finances avoid them please.
Most of the people posting their experiences with RBC are familiar with my story. I have been a customer with RBC for 10 years now. I am retired on a permanent disability from the Ontario Government. RBC reviews my files from time to time and offer me credit products. They like to call me on the telephone or setup one of their "special buttons" by online banking. They say on the phone, "Hello, Mr. **, we are calling because you are such a "good customer." Great. RBC and I have a great rapport. My business relationship started in 2008 but, the business deals started in 2012. Once upon a time, RBC must have reviewed my file, I was raising my son who was starting high school. I called RBC because I was inquiring about a charge on my account. This was made easy because I signed up for online banking and I still have the letter RBC posted online welcoming to their online banking on February 17, 2008.
I asked about the mysterious transaction, the nice RBC representative confirmed what it was and then she said, "Mr. **, you have been approved for an RBC Visa Credit Card..." She may have said how much it was too [$2,000]. My first reply was, "No, thanks." She politely offered to transfer me to a "Visa Card Specialist". This next lady came on the line and to me she sounded like she was "Jamaican" which is not the point. My point is she had a great sense of humour! She asked me, "How is your credit rating?" or something like that. I offered, "At the bottom of the ocean with the Titanic ship..." She knew what I meant and responded with a laugh. She then asked me if she could investigate my credit history? I said, "Sure." What could I lose here. I expected her to hang up and I could forget the conversation. She hit some keys on the computer I guess and I recall her saying something like, "Your history looks fine..."
I was surprised and puzzled. I asked her if she saw my outstanding debt with Bell Mobility (those thieves wanted $495 to cancel my cell account in those days). She said, "No, I don't see that history..." I asked her about the Rogers I owed (paid up, but, those thieves kept hitting my bank account, longer story). Again, she replied, "No, I don't see that history either." Hmm. I asked her what credit bureau she was looking at, she offered, "TransUnion." I didn't know too much about that credit bureau. I am familiar with the other one, "Equifax." I may have the spelling wrong. Ok. I said, "I will accept the visa card." She told me it would take a few days to actually receive the card in the mail of course, but, I noticed the $2000 credit amount was online available, "magically" in no time at all!
I transferred over $250 to my chequing with the greatest of ease, just to "test" the online technology. It worked fabulously! Modern technology, we love it! So that was the beginning of our business relationship between RBC and myself. Further to the same story, I knocked on my son's bedroom door. I announced "our ship has come in." "What do you mean Dad?" I am always honest with my son. I explained the unexpected RBC offer over the phone 20 minutes before. He wanted to build his own computer so I asked him to prepare an inventory list of computer parts, etc. Needless to say, Dad doesn't have a clue about computer builds. We didn't have computers in high school back in my day. My son still has the same computer with a few modifications, 5 years later. He is studying full-time to be a programmer at college now.
Ok. The following week after that first RBC phone call, my ex-partner, Ron, came on the public bus I happened to be on. He explained he was over-due on his hydro bill, he had the red card, etc. We all have at least one friend like this. I asked him if he had his hydro statement with him. He pulled it out of his knapsack. We traveled to the hydro company to pay it. I used my newly minted RBC Visa Card! What are friends for? I am a good boy scout, continue making payments to my RBC Visa. My disability income deposited every month with Child Benefit, and Trillium. Canadians readers know what these sources of income mean. Then a few months later, a nice RBC representative called me again. You know the drill. I was at my $2,000 credit limit, but, because I am such a "good customer" they raised my limit to $3,500!!!
My RBC-love-story-with-my-Visa story can be easy imagine from this point. I am on a "fixed income" and help friends who are on a fixed income or need help. Since 2008, RBC called twice a year, and offered to raise my credit limit. They take advantage of telecommunication technology by calling me on the phone and or "magically" setting up a button online. I appreciate this because I have chronic mobility issues. RBC recently set up a button on my online banking for a CREDIT LINE. I know a young couple with small children. A newly minted baby girl is arriving home soon. I offered to pay offer his outstanding loans. What are friends for? His wife takes care of mine and my twin daughter's cell phone bill every month. So we help each other.
Now currently, I want to consolidate my RBC debt load with an unsecured loan. This next part will sound familiar to most of you: they say my brand of income is "non-attached". You can search online what that means. I say to RBC, for all the money I pay them in interest and other fees (remember those 3rd party insurance company piggy-backing on the credit business of RBC) I can pay that amount towards a loan every month. Most of you may be aware already, RBC offers one of those "loan calculators" online; I can plug in the amount of the loan, the term and of course, RBC has hard-coded how much their interest rate will be, lol.
I have been continuing a dialogue with them over the last month, through RBC's online secure messaging system. I want to have a record of our conversation that is why I communicate with them through secure messaging. I have shared discussion on the topic of this loan with no less than close to a dozen different people representing RBC. One of them was with the "executive branch" of RBC because I directed one of my messages to the CEO of RBC. Of course, he didn't respond to my message and I didn't necessarily expect him to do so. All I want is to be offered fair treatment like any other RBC client depositing the same amount of money in my account each year. I have debt with RBC, so, again, why not consolidate into a loan? An unsecured loan because I don't own anything but, the shirt on my back. Hey, size "XL" if anyone needs it.
I did share a conversation over the phone with a "Ken" from RBC who I understand was a loans officer. They have rules and guidelines they must follow for every loan application. I follow what they mean. They have their rules and they follow them to the letter. I am assuming those are the same rules when they reviewed my files when they offered me those credit products: visa card, credit line and now, over-draft on my account! Interesting, this concern about my income?
Back in 2008 when I joined RBC, I opened an account on the advice of an old high school friend who was also receiving disability same as my source of income. Tom explained at that time, RBC was offering an account for $4.95 per month for 10 transactions. When I opened my account, the teller must have asked for my income source which was my disability income. That information has been on file since the beginning? Now RBC wants me to take my concerns to their "RBC Ombudsman". I will. Thank you for reading my long note here. I hope I inspire most of you. Please do not give up on your concerns with RBC. I only wish there were affordable legal options to protest our position with the financial organizations.
I will continue to do my banking with RBC but, I want their protocols changed so people with my brand of income are not frowned upon. People with my level of income will use credit when it is offered, for obvious reasons, and naturally, many of us use the credit for honest means and want to make arrangements to pay the debt in full. Keep posting your concerns on here.
It appears that RBC is not interested in further expanding their client base. If you are a non-client for RBC, don’t expect any type of professionalism from the branch staff. Common Sense and Reality: If the Branch staff treated non-clients with professionalism they could become potential clients. But apparently, the Branch staff lacks proper training and experience. Hence will be the downfall of RBC in terms of client services. The other banks are gaining a competitive edge in this area.
RBC is by far the worst bank in Canada. I deposit money to many different Bank branches. RBC is the only bank that I literally need to give a blood sample to deposit money into someone's account. They always ask where the money came from, why am I giving the money and my name. No other bank that I deposit money into people's accounts am I ever treated like that. On a few occasions the person who has the Royal Bank account receives a call after I deposit the money and I'm talking about $500, $1,000 nothing over $1,000, and they say on the phone that this is suspicious activity and could be fraud. Just by simply making a deposit into someone else's account they judge it as a fraudulent activity.
I have experienced worst customer service at RBC BRANCH LOCATED AT 101 MIDDLECOTE DR. AJAX ON L1T0K3. This morning I went to speak to a branch manager. His name is **. I waited for him to resolve a matter about my account. 20 mins and he came with a angry looking face and he did not even GREET AND INTRODUCE HIMSELF. NOT EVEN A HAND SHAKE. HE JUST CAME and hand over a paper and said, “We cant help you,” and walked off. Wow. I was shocked. What a service he has done as a manager. No greet. No introduction. Nothing and walking off. I am RBC client for almost 6 years and had visited all branches but never been treated this way. I hope this complaint will make a change in someone else life who will not face that man again.
In Nov 2003 I called RBC to see someone about applying for a personal loan as I had just finished paying off a $10,000 loan with no late payments. When I arrived at the RBC and was sent in to see someone. She seemed to be shaking with anger. I wondered what on earth was bothering her. Sat down, she talked on the phone for several minutes, looked at me and said in her nastiest voice, "Did you write that cheque?" I assumed she was talking about my final payment cheque regarding my loan so I said yes. Then she said, "You won't be getting a loan from us again." Or something to that effect. I was shocked and thought you are thankfully not the only bank in town!
Turns out that a cheque I put in through the bank machine for $10,000 to my account a night or so prior was thought to be fraudulently written by me. Well how could I have read their minds for that one? The $10,000 cheque was payment for 3 trucks for 2 weeks. This woman had a prior hate for me as she dated my ex-husband and he lied to her. He told me when I left him he was going to paint me 'black'. He did just that. I found that I had fraud written on my banking information from my own bank in 2016 as the former manager had picked it up from RBC My bank manager years before came up to me on bank floor and said who did you piss off down at the RBC. I was shocked and since I had no idea what he was talking about I shrugged it off.
I called RBC ombudsmen and received a call from a woman who was talking a lot and saying nothing and no apology nothing! The grief this has caused me over the years is disgusting. I thought I had some sort of curse over my head. BMO turned me down for a business loan, TD turned me down, my revenue was good, my bills paid- nothing. So finally I sold the trucks and got out of business. I thought what is the sense if I was a big company maybe someone would take note of how hard my husband and I work.
To this day TD has fraud marked down on my record from this RBC report and has let them influence every aspect of my business. I was unable to buy new trucks to replace worn out ones/get any operating money - nothing. Small town gossip reached Bank of NS as well... They froze my account once when I deposited $5,000 and would not let me withdraw from it until I had a sit down at the bank at closing time and told the manager I wasn't leaving until I had my money as I needed it to cover payroll. I realized that this manager had talked to my ex as well and had a very false idea of who I was. At the time he had been advised by RBC about this fraud business that I was not the wiser on.
I do not even know how to straighten out this false gossip and false records. Oh and the $10,000 broker cheque cleared the bank of course and then someone at RBC had the bright idea that the company owner that we were contracted with 'just let it go through' so I wouldn't be in trouble - I have sure had enough ** from these people!!! And this is the only time I have ever received a pay statement that had even figures on it!
I have had a terrible experience with RBC, they are uninformed and only do what is in their own self-interest. They charged me an annual fee for a credit card on top of my monthly account-fee, Then repeatedly told me they would remove the charge - after 2 weeks of continuous calls and wasted time, they conveniently told me to pay it myself from my account and had the nerve to ask me to increase my credit limit! Avoid this bank if you can, they do nothing for you and have the audacity to charge you for every little transaction! I will be switching as fast as possible.
I am a customer of RBC for about 20 years. When I opened a chequing account with RBC it was no fee banking account. A year ago I noticed there was a 4 dollars monthly withdrawal. I went to the branch and found out the reason I was charged for the account fee. I was told that I had to use RBC credit card every three months, or the charge of account fee placed.
Now I have to use RBC credit card which I rarely used, or I will have to get the account fee charge. What a "legal" and "smart" way for RBC to walk away from the agreement at the time I signed for a free account. I am sure in this way RBC forces its customers to use RBC credit card so RBC can earn money, or simply take money from customer's accounts if you don't use their credit card. Either way they got money.
It is obvious that the Royal Bank does not have their customer's best interest in mind judging by the awful customer support that they provide. Their workers have provided me with conflicting information each time I have called, not called me back (multiple times), and were unapologetic when I explained what was happening when I spoke to them. They don't deserve your money.
I have an RBC account in Marsh Harbour, Abaco Bahamas. It is a savings account although it pays no interest. I no longer have a need for it and I have been attempting to close it, transferring the balance elsewhere, since February 2017, six months ago. It has, or had, about $1,200 in it. In the meantime, RBC have been helping themselves to my money! I have written three letters, made numerous phone calls and sent numerous e-mails. They claimed they did not get the letters. On their advice I then e-mailed a scanned copy of my signed letters. I was then told I would need to give them vocal authority. I did this. No action was taken. Since then, they have not answered my e-mails. They do not respond to voice messages left on their phone - which they almost never answer during working hours!
I have complained to the RBC Ombudsmen in Canada. No help was given. I the meantime, they keep removing money from my account. $5 every month "service fee". More disturbingly, they take $50 every now and then for an "inactivity fee" and $50 again for "unclaimed charge". What on earth do these terms mean and how can they justify them? This is simply fraud on behalf of RBC and its employees. I am sickened the way they feel justified in simply removing cash and refusing to follow my instructions to transfer the money elsewhere before they steal all of it! I would strongly recommend that you do not open an account with RBC and I would withdraw any funds you do have with them (if you can) before they steal all of it. Anybody who wished to see evidence of my attempts to close the account can contact me, including hopefully someone from RBC head office.
I canceled and withdrew my investment accounts with RBC. Whilst my investment advisor was very helpful, the rest of the RBC interactions reflected a lack of interest in providing any customer support. Poor follow-up, poor response time and customer care. Once I withdrew my funds the service deteriorated further. Clearly the corporate culture is one of caring more for RBC than customer care. The myopic arrogance in this regards is sad to witness. I am now use a Credit Union - Far more customer focused and interested in providing a good service. Shame on RBC!
Tried to contact RBC fraud department regarding an email I received from RBC regarding suspicious activity on the account and I needed to click on a link to verify it was/wasn't me. I didn't click the link and thought I would just contact the bank directly. I sent an email directly to RBC. Then after a few days with no response I called RBC and sat on hold for approx 90 minutes. The agent, who answered, then told me they do not send out fraud notifications with links to click on so it was a fraud. Why could they not have simply responded to my original email in a timely manner??? Complete waste of a few hours of my day. I bet you if I wanted to move my mortgage to RBC they would email/call back right away.
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- Royal Bank of Canada