Royal Bank of Canada

Very bad service either online or in branch. Finally, I transferred all my accounts out of it. Don't want deal with them anymore. Very rude phone answering, long waiting time. Make you wait and transfer to many different people with no correct answer.

The RBC is worst bank I have dealt with in my life. There are so many things wrong with this bank I don’t know where to start. I’m in the process of getting another Bank. I will tell one story out of so many. Last year I couldn’t get into my account App on iPhone. I called the number displayed in the error screen. I was told that my account had been hacked into and there was many attempts to withdraw money via email transfer. I was told several things to do with my phone because of potential hackers. My account did have one successful withdrawal of $150.00. That withdrawal took months to finally retrieve my money. I am a Microsoft System Engineer since 1995 and RBC is one of the most targeted bank in Canada. The problem is theirs and not mine. I have had my account since the 80’s. I have heard so many bad stories about RBC that I’m glad to say I will be rid of them this year.

I have been a loyal Royal Bank customer for almost 50 years, but their actions this last week make me question their honesty and commitment to satisfactory customer service. My wife made a deposit of over 300,000 dollars of her inheritance to her savings. Understandably the bank put a 15 days hold for the cheque to clear. After 10 days RBC removed the deposit amount plus almost 5,000 more from the account. No one at either the phone centre or the branch can find out what happened, why or where it went. We physically went to our home branch, and no one there could answer or questions where this inheritance plus 5,000 went or was able rectify the issue. We have filed a complaint and the branch is investigating, but as soon as this issue is resolved to our satisfaction we will be taking our business elsewhere.

I've RBC Small Business Account and the funny thing is they do NOT allow me to make online transaction (CRA) payment more than 2,000. Instead I need to subscribe for the CRA service which will cost 25$ and every month from that time onwards 2 dollars will be charged. It looks funny for me the way how they try to make money.

I needed cash for a home improvement project (cash would save me $1500 on the project), yet had to wait for over twenty minutes because, the teller told me, she needed the manager’s approval to dispense this amount of cash ($9,000), and he was on the phone. Finally, she sent a teller to talk to the manager, and I followed him. Your very young junior manager (who only gave me his title, while proudly announcing he’d been in banking for three years) was not on the phone—he was chatting with another bank employee. I asked him to please approve my withdrawal. He was clearly upset at being caught chit-chatting, and proceeded to tell me that he had to protect me from fraud and asked why I needed the money. Obviously, this was just sexist nonsense, and was simply a ruse to cover his embarrassment at being caught dallying, while customers were waiting.

We signed the agreement new advance date to be February 27th and the first payment on March 1st. They ignored all my emails till March 2nd and then instead to pay to a mortgage they sent money to my checking account so I have to pay interest on the money that wasn't withdrawn. Very poor performance.

After being with this bank for 17 years, they write me a vague letter terminating all services I have with them, including my daughter’s and mother’s joint account. They wouldn’t explain why! I was told they didn’t have to provide reason. Filing a complaint did nothing. They just throw away 17 years of service without even providing a courtesy call! Goes to show that with these banks, unless you’re part of the 1%, you are easily dispensable at their choosing whenever they like! Has put a very sour taste in my mouth about investing with any Bank!!!

Lee ** has been my advisor for quite sometime now and she has been an amazing person. She is very pleasant to deal with and she provides all the information you need to make an informed decision. She is very professional, highly ethical and trustworthy. She is very prompt on her appointments. I am so happy that Lee is my advisor. She deserves kudos and more financial rewards as an employee.

I am in a Kafka-esque nightmare. A problem caused by their website that they won't take responsibility for. I have been on the phone for 4 hours... First to get a simple money transfer cleared after it was flagged (1.5 hours on hold for what could have been a simple text or email confirmation) and then dealing with a landslide of problems caused after their website caused duplicate transfers to go through (I was on the phone with an RBC person who instructed me to try again after everything was greyed out and frozen).

I have tried to get updated insurance for a trip booked with Reward points, about 4 hours on the phone, 3 "booked callbacks", numerous disconnects. Still nothing. This over a period of numerous days. This service is utter crap, I can only imagine if you actually need the insurance. Run very fast away. Wish they had negative review stars.