Royal Bank of Canada Reviews

Sherwood Park, AB Wye Rd RBC teller Colleen will mess with your account for her entertainment (lying about how she is handling your money) and the manager Ashley is out of the office yet again. Hmmm watch out for this branch, over the last 2 years customer service has severely gone downhill showing how little they care about their customers (or the customers well-being). Stay clear for your happiness.

I tried to get an overdraft and my account does qualify. My pay cheque is deposited every two weeks but I don't qualify. Looks like I will be looking for a new bank! Very poor customer service. Not a good experience

I e-transferred an amount from my other bank account to my RBC account and made an online cheque deposit. The total amount was released and made available to me. I visited this branch (Riverbend, Address: 8338 18 St SE, Calgary, AB T2C 4L5) to make a domestic wire transfer to Citibank. Even though the total amount was released and available for me, the teller claimed that the e-transfer I made was considered a wire transfer and would need 4 or 5 days to be deposited into the account. When I showed her the email confirming that the amount had been deposited, she stated that the money had to remain in the account for 4 days before I could use it. She also mentioned that the cheque, because it was deposited online, needs to be reviewed and must stay in the account for 4 days before I can access the funds. I requested her to speak to the manager.

My Avion Credit Card was compromised. My fault-I clicked on something I shouldn’t have. Called RBC and explained what happened. Also explained I use that card for everything so all the other credit cards I had are expired/closed. Expected it would be a week or more (I don’t live in a big city). Imagine my surprise when she said RBC would send me a new card by Purolator and I’d get it in 2-3 business days. I thought “yeah…right” but lo and behold I called on a Wednesday afternoon and Friday morning didn’t Purolator show up at my door with my new card!! I was so happy and I’m so impressed. Great customer service. Thank you so much RBC!!!!

The bank performed horribly. They lied to me in person, and did not keep their promise. On the phone they won’t answer any questions. I was basically told I was stupid for not knowing what they were talking about.

**Review Title: Disappointed with Unexpected Account Closure Fee** I recently had an unfortunate experience with the Royal Bank of Canada that left me feeling frustrated and dissatisfied. After deciding to close my bank account, I was surprised to discover a fee associated with the closure. I had been a loyal customer for several years, and I expected the process of closing my account to be straightforward and hassle-free. Instead, I was hit with a fee that I was not made aware of during my previous communications with the bank. This lack of transparency is concerning and made me feel undervalued as a customer.

Over the past two years, I've mortgaged two properties with RBC. In each case, they awarded me with 55,000 Avion points, claiming that I could fly anywhere in North America. Last year, I booked a cruise to Hawaii from Vancouver, with the intention of flying back to Canada via Air Canada. I went onto the Avion web site, found the appropriate flight and booked it. The 55,000 Avion points translated into approximately $400 of savings, hardly enough money to fly one-way to Calgary from Victoria, never mind anywhere in North America. The cruise was scheduled for October 2024, but unfortunately, the cruise line changed the itinerary, rendering the cruise pointless.

I would like to thank Mr. **'s for helping me with his professional manner, patience and 100% customer-oriented attitude. I live in BC and when I called it was 10:30 pm in Moncton N. B. Already. His kindness in helping me is greatly appreciated!

I come to met one advisor to see why my line of credit still in the very high interest rate. That I had opened since 2004. She did submit a request to the board last week. But until now nothing had happened. I'm not a happy camper at the moment. Because everyone now is charging 6% or 7. RBC got me in 12.22 that’s a nightmare.

I’m very disappointed with RBC. They have been deducting a monthly fee from my account without my consent or prior notice. I only discovered it after checking my transactions, and when I reached out for clarification, I was not given a satisfactory explanation. Banks should be transparent with their fees and notify customers before taking money from their accounts. This experience has made me question RBC’s customer service and trustworthiness. I expected better from such a large financial institution. I will be looking into alternative banks that value their customers.

The actual RBC advisors are wonderful but on the phone the automated voice assistant is awful. When I call about very specific issues, the options it offers are often unrelated and SOMETIMES it connects to an advisor anyways when it doesn’t know what to do. But you need a couple calls at least to figure out the right wording for it to connect you which is a lot of extra unnecessary work. Mind you, if it senses your irritation on the phone it will hang up on you. It sucks and I hope they get rid of that retched thing.

Branch manager suggested I transfer a GIC as a GIC to Direct Investing, which I knew I wanted to cash\redeem then transfer as cash, to Direct Investing. So I did as he suggested, incorrectly. Direct Investing cannot redeem a Mutual GIC. So I requested a transfer back. 2 weeks later I called, which took an entire afternoon. Including multiple phone transfers with people who had no clue what they were doing. This COMPLETELY BROKE RBC.. It's been 3 months and with multiple in-person appointments, and my funds are still sitting in Direct Investing. With the stock I planned to put these funds into they've cost me 11% in 2 months. RBC IS FIRED!

I will post an honest opinion about RBC. They are generous when it comes to giving refunds about your NSF fees. Just explain what happen. And then will help you right away. Recently, I called them about my loan with them. I kept calling and asking them for the same question because I am so overwhelmed. I have a lot of things in my mind that causes me not to think clearly. I kept calling them, and then the last agent that I’ve talked to said that I just talked to him recently. And I feel that he has no patience and being rude to me. I felt bad. I just want someone to help me and fix my problems. Agents will going to ask you security questions and then transfer you to another agent, and that agent will ask you the same questions again. Recently, I got 4 agents that transferred me.

I have been waiting almost 2 hours on hold trying to sort out a glitch preventing me from investing as they sit on my cash day after day. I waited an hour yesterday before giving up, and already had to use my phone for business earlier today and gave up after an hour. Irritating and repetitive marketing the whole time. No option for a call back. I will be taking out all my cash and putting it into another bank. Pathetic!! Their online site is confusing, not intuitive at all, and some transactions require a trader, who I have never reached.

We used to be with this bank. Ripped off my mother, collaborated with an overpriced lawyer, never answered to my mother on the 10000.00 they charged by their lawyer to settle an account Under 10,000.00. Former student loan mismanaged had to pay more to rectify after 20 years. Horrid bank to deal with especially if you are low income. Avoid this abusive institution.

Recently, I fell victim to a sophisticated job scam where I unknowingly transferred funds to fraudsters. Despite reaching out to RBC twice and providing all relevant details, including evidence of the fraud, they refused to reimburse my funds. Other banks, like Scotiabank, have shown a commitment to protecting their clients by reimbursing victims in similar situations. However, RBC has demonstrated a lack of empathy and client care during a time of financial disaster. To anyone considering opening an account with RBC, think twice. Choose a bank that truly supports its clients in times of need. I’m sharing my story in the hope that someone from RBC’s social media team will take notice and help resolve this issue. Client trust and security should be a top priority for every financial institution. (my contact details **) #FraudAwareness #RBCCustomerService #ProtectClients

So I made the mistake of paying the wrong payee. I paid to a visa that no longer exist. I called to that visa company to let them know and they told me to contact my own bank which I did. For 3 months I was dealing with different people on the phone. One people finally told me the investigation was over and the money was going to be in my account within a week. I called after that week to let them know the money never was given. I was told it was going to be on a date but the following month. I waited until that date still no money. They then told me that it was denied by the other visa company and I should contact them which I did.

I switched my line of credit and the balance of my credit card (total 50,000 CAD) into a personal loan, have it with interest rate 13% for 10 years. While Bank of CANADA was going to start cutting the rate. Now I the rate is 3.75% what can I do!!!

Canceled my insurance on my mortgage & line of credit while I was on long term disability as result of a serious car accident. Tried to reach someone ANYONE from RBC insurance to clear things up....on hold for 2 hours. Impossible to reach ANYONE in the insurance department....They should be ashamed of themselves. Stay away!!!

- 10 Stars. I called and waited for 20 mins with a annoying voice on the phone... reminders going in circles.... I disconnected. Called the investment number to finish a transaction and then got transferred to Visa card department. Apparently they don't work on weekends, and I asked to speak to a manager. I got transferred where it felt it was a new call. I asked to speak to someone not a machine. My cc account is suddenly charged with BALANCE PROTECTOR PREMIUM which I declined years ago. Why do I have to spend 20-30 minutes to make a simple request. I am totally disgusted with your service and the wait time. Let's go crypto bypassing all this nonsense.

RBC sold the funds and bought other funds in my RRSP account without my permission in 2022, I contacted them and didn’t provide me a valid reason. Today I made a phone appointment at 7pm, but never received the call. This bank is so dishonest and I strongly suggest to avoid any business with them!

I applied for mortgage protection insurance and was quoted $160.77 per month for life and critical illness. It was approved yesterday but the amount was $237. When I called to inquire they said that I never spoke to a mortgage insurance. Second the quote was incorrect. Now I have to cancel the critics and re-apply for the disability insurance. They are still going to charge me the $237 on my next mortgage payment and hopefully reimburse me when the new application is acce. I obviously talked to an insurance specialist and was quoted the $160.77. They basically told me I'm crazy and and didn't get that route. When we are up for renewal next year we will be going to a different bank.

There is a automated machine talks to you, asking questions before they connect but it is a pain. Doesn’t understand what you say plus when you enter the card it say wrong too. It is a pain. Doesn’t understand. I will never recommend you to call.

No business ethics, poor customer service. Your credit card may get blocked when you need it the most and none will enquire about your transaction but it will be straight locked. You spend hours with stupid staff unlocking and they will keep transferring you AND if you get disconnected, all the best with doing all exercise again. Your access may get lost for even depositing a cheque in your own account on the name of threat to this stupid organization. Nonsense system.

Don't use RBC if you can at all avoid it. I applied for a West Jet Mastercard, which is through by RBC so I didn't have a choice in dealing with this bank. The online application process was super easy but everything after that was painful. Rather than sending the card directly to me, then sent it to a local branch, to which I had to go and pick it up. I decided to add a card for my wife which you'd think would be another easy online thing but nope... I had the choice of going online, printing an application, filling it out manually and MAILING it in or, make an appointment with someone at their local branch and go in and fill out an application.

We asked to speak to a mortgage specialist, but instead they gave us an appointment with an investment person. She, then said she’d get a mortgage specialist to call. One week later a guy texts me. I told him that we already found a mortgage broker who found us a mortgage. That’s not trying to do business well.

They let a fraudulent person open a bank account under my name and after I had to spend time and money to get it canceled they wouldn’t even compensate me $60 a month for 6 month to monitor my credit.

Too bad RBC does not care about the reviews we write here, but to any future customers - be warned. This bank does not and will never have your interests at heart. I am so glad I am switching to a different bank. They only put in effort until the fish is in the boat, then they can't care less. Worst interest rates, been with them for 5 years but I receive line of credit offers at almost 2% lower interest rates from CIBC and BMO. Asked them to match it so that I can stay, but no, they need to run a hard credit check. So screw the fact that I have always paid more than the minimum and I have my RRSP with you etc. you still want to run a credit check on me? Yeah, get lost RBC.

After twenty years of banking with HSBC we were disappointed to see the company leave the retail banking sector. The purchaser, RBC made blanket assurances that the transition would go smoothly and all would be well. Well....That was the first fallacy. When we consulted with the main branch here in Kingston we were assured that all would go well. Other than those bland assurances, they knew nothing. One of our accounts was lost and finally found after 30 days. From that moment everything descended into mediocrity.

Hey just now I spoke with one of the so called advisor name called Sam!! He is so unprofessional and rude on call as he disconnected the call while speaking without listening and resolving My issue, I really don't understand how could someone could be so unprofessional as he didn't listen to their customer queries and disconnecting the call.

RBC I will not bank with you again, after having your security department breached and $2300 taken from my 3 year old son's bank account. Worst customer service ever!!!! I am filing a statement of claim. Scam yes it was, but they breached my info from RBC. I have TOLD everyone I know not to bank and I am switching all my accounts to a bank that will back me up.

I spent 20 minutes on the support line only to be told that I had to visit a branch in person because I asked to transfer my RRSP for a down payment of my new house. But they weren’t able to book an appointment in town because there were no available slots entire week. I was advised to try at the branch. When I arrived at the branch, I waited in a line for at least half an hour, only to be told by the bank staff that they wanted to fit me in, but all the specialists were currently in meetings. I was politely brushed off. I then asked if they could check later and left my phone number with them. They didn’t call back.

In my opinion, RBC is the worst of the big five banks in Canada. When HSBC was acquired by RBC, I had no choice but to deal with them. Now that I’ve experienced their level of service, I will be switching to a different bank. The representative I’ve been working with to get a mortgage rate was unresponsive. When I called to follow up today, I was told it’s too last minute and my only option is to go with an open-term rate of 8% with my current bank before RBC would begin working on our mortgage transfer.

I was just trying to book an appointment with an agent in one of the branch of #RBC Bank. First agent asked me 5-7 SECURITY questions and was not even able to navigate their system. Surprisingly he Could not even find my branch in their system, how funny is that!! Then transferred to another agent, (who was mumbling and difficult to even understand) and he started asking me a completely different set of SECURITY questions which make me frustrated. For example, After knowing my Date of birth he asked me how old am I?? Seriously??? After 25 min I hung up because I cannot accept his logic! He said I was not able to answer all his questions!!! So he cannot book an appointment for me with an agent. My account number, DOB, and other credit card info was not enough for him to ONLY book an appointment.

My experiences at this bank - 40 King st is quite distressing and painful - for the most part I found two tellers especially - I think one is a team lead or a supervisor. They make errors and serious ones and behave as if it’s our fault and are very dismissive and rude. A serious error was made with a payment of over 500+ and the supervisor was overseeing a trainee and the payment went somewhere else. Month after I found out and when I went it there was no apology, remorse or attempt to help rectify the situation. I had to end up double paying as I was charged interest. I went back and forth and had to call the places they made the mistake with and I had to pay. We are valuable clients and this does not resonate well. If it weren’t for clients the banks could not be in existence. I still have lost over 500+ no fault of my own - and this is hard in these times.

First bad experience with them was about 10 years ago when I wanted to transfer all my banking with them, but they requested a cosigner to provide the same lending capacity I had with my old bank, when I didn’t need a cosigner before. This year, I asked to have an insurance and they were refusing to protect me for illnesses I never had including ALL mental illnesses when I only had depressions and for pneumonia when I NEVER had pneumonia. They were charging me more because I am a little overweight while protecting for less stuff, but I never missed a day of work in my life, never been hospitalized. And I take care of all health issues I got.

When I initially enrolled with the RBC WestJet Mastercard, I was informed that every purchase over $250 would qualify for the installment plan, offering a lower interest rate on larger purchases. This feature was indeed available for the first few months after I obtained the card. However, after paying off the installment plans that were active, I have not been offered any installment plans for purchases over $250 for over a year. On June 4th, 2024, I contacted RBC customer service (1-844-766-1610) to inquire about utilizing the installment plan for an upcoming large transaction. During this call, I was assured by your representative (the conversation was recorded) that even if the installment plan option did not appear initially, I could make the purchase and then call back to have it set up manually on your end. Relying on this assurance, I proceeded with the transaction using my RBC WestJet Mastercard.

Cheque holds with no explanation (which I ensure I get back), and system glitches resulting in ME being overdraft in account when I have no overdraft set up. No help in situation, told I have to pay for it!!!

My RBC credit card wasn’t renewed automatically. Multiple calls later… apparently my account had been accidentally referred to collections (?!?!). Many apologies. They promised a quick courier of new cards. 10 days later they arrived by Canada Post. Now, a flight booked through RBC Avion Rewards VISA was charged on both the credit card and with points. Many apologies from customer service. I am to wait 5 to 7 business to see what can be done. This doesn’t inspire confidence.

You need to be very, very, very careful when signing up for anything with RBC, they like to make great offers and then tell you later that you do not qualify. All the information they provide you will say you are getting the offer but when you don't get it and talk to them they will tell you that you should have read the fine print, their advisors will lie to you to get what they want. For example the Avion Infinite card had a 35,000 sign up bonus. Plus if you spend another 5000 dollars in 6 months they will give another bonus but you will not get it because in the fine print it says not valid for current rbc customers.