PNC Auto Loans Reviews

I purchased 2019 Cadillac Escalade from a dealer and they finance me throughout PNC Bank financial. I paid off my vehicle. Now they do not have the title. They want me to drive and go get my title from DMV. I believe that's not my responsibility. They loan me the money. They got interest and fees. Now I have to do their work to get my own title for the vehicle. I did complain to better Business bureau about this and I will take action even furthermore if needed. My problem is PNC Bank is responsible for my title. That's who I paid.

I had a truck loan with PNC Bank. Making payments was frustrating. Many times the banking app did not work and there is a very short window that you can make payments. If you make a payment too early, they will apply it to principal and not interest. I made a payment which did not get posted until AFTER another institution calculated the payoff of the loan. Their customer service is terrible. Their solution was that they will refund my overpayment within 7-10 BUSINESS days and of course they will not pay interest for the days they have my money. After almost 3 hours on hold, I asked the two-tiers up rep to send me an email as to what I had to do to expedite my overpayment. They agreed to do that and have not done so. I highly recommend you stay away from doing business with PNC Bank. Clearly others have had the same issue as their rating is 1.2 stars. I would be embarrassed if my rating was that low.

If I could I would give them ZERO STARS! This company’s customer service is horrible. They do not care about their customers. I had a car loan that was sold to this company, everything was great until they took over. They repo my car the same day I made a $2k payment. Another time a $481.91 payment just went missing. How is that possible? Lastly they repo my car and told me I needed to pay $5k to get my car back because it was a mature loan.

PNC Bank. We will never do business with them again. My wife and I Got a Car loan from them at the Dealership because they were the lowest interest rate at the time. Our first payment was due in 6 weeks. We kept looking for the first payment in the mail but it never came. So we called. They mail the bill two weeks before it is due. That means you get the bill one week before they start charging you additional interest. I find it to be the closest thing to a scam there is. They intentionally send you the bill late to collect higher interest fees. Making payments online or over the phone is difficult and tedious at best. This billing practice should be outlawed and a class action suit should be filled against them. Never again will we do business with such an immoral company that skirts the law like PNC Bank. Run, do not walk away from any dealings with PNC bank or any other like this.

Paid 7 years on an auto loan never missing a payment. When we made the final payment we were told we would receive the title in 7-10 business days. PNC BANK lied to us and sent a letter stating if we want the title we have to get it ourselves.

Have an Auto Loan for 3 years through my company. Called to get payoff on phone for 30 minutes and gave them all the information they requested but because I did not have the full account number they would not give me payoff on the loan even though they had it directly in front of them. So I found account number, called back and after giving all the information again, they tell me my name is not on the account, mind you the account is in my business name, so they would not give me any information on the account stating my husband would have to call and then they hung up on me.

We have been paying money into our principal account every month for the last several months. And PNC bank has been moving my money around and not putting it into my principal account, so here I am trying to trade my car in, and I owe more than what I was suppose to. I want a new vehicle just to get away from this loan with this crappy banking institution. A BUNCH OF CROOKS.

After reading all the bad reviews I do not think PNC actually cares what we the customers think, say or feel. Anyway I purchased a car and financed with PNC. I was given a 45 day temp license plate. The 45 days gives the dealership and the finance company plenty of time to get the necessary information to the license branch for registration. However this did not happen. My plate expired 5/30/22. I called PNC before and several times after the expiration date. PNC gave me the runaround and I got the Idea that they had no clue what they were doing. I was only able to speak with employees that could not help me. I spoke with two supervisors who stated they could not help me either. The supervisors stated that a manager was assigned to my case. I left three voicemails for this manager and an email. The manager has never responded, I still have never spoken with the assigned manager.

This bank is deceptive when it comes to adjusting your auto payments when making ADDITIONAL principal payments. They DO NOT want you to pay your loan off early and lose out on the interest. This in spite of the fact that they have a payment portal where you can make extra payments or adjust the schedule of those additional payments. You can submit them, but they will never be initialized. What I've been told after calling one of their representatives is that yeah we have that capability but if you want to make any changes to additional payments you have to call them, submit a written request and wait a month for them to change it. Even Bank of America isn't this deceptive. I'm sorry, this is exactly why I dropped PNC Bank years ago. They are deceitful and they know it.

I called in Oct 2021 and paid off my Land Rover. Customer service said I would receive my title in about four weeks. It is now March 2022. That's more than 16 weeks and the CA DMV states there is still a lien on my title. I called in to PNC this week and they said it was paid off. They wished me a pleasant day. PNC doesn't know how to help me, can someone please give me some answers? I have paid off several auto loans in my life and this is a first.