PNC Auto Loans Reviews

My fiancé Bobby ** is always having problems accessing his account. He called and the lady gave him the wrong pay off and she said she would add his phone number to help him log in. She also said she would reset it and now he has more problems. This needs to be fixed so customers don't have so many issues accessing their accounts and payment information.

You better hope you don't have an accident and have a loan with this Bank and depend on PNC bank to work with your insurance company. I have been dinged with a 60 day late charge on my credit after my insurance company contacted PNC about paying it off. They did pay it off quickly but still ping this on my credit. I have talked to two humans and contacted them by mail and still doesn't want to work with me. Choose someone else for Auto loans.

I financed my van with the PNC auto loan and I am even 6 months ahead in terms of payment. But I realized this bank's ONLY interest is how to make life unfavorable to their customers despite the fact that they are making money from the customers. I recently change my resident state from Florida to Washington State and I requested the bank to forward the van's title to the new state which is normal thing to do, the bank refused to do that. They suggested I MUST use a third party called "My Title Support" to do this. My question to them was "Did I consulted My Title Support before contacting to the bank finance the van? Using My Title Support is not free. So why do I need to pay a separate fees to a third party for the bank to do the right thing?"

The biggest issue I have with them is their policy towards making additional payments towards the principal. While they have online banking available the only way you can make principal only payments is to either call them each time (which takes forever to get anyone) or come into the branch (which is time consuming). I have had auto loans with 3 other banks and they all made it much easier. I understand it costs them money if you pay off your loan early but it seems to be kind of a sneaky way of deterring people from paying off their loans early. Other than that they are as good as others.

I have an auto loan from them. I filed bankruptcy on my credit cards only and kept my loan in good standing never missed a payment or anything. They stopped doing their job of reporting to the credit bureau's of my on time payments. And when I applied for a new loan for another truck denied me because of my bankruptcy even though I kept my car loan and never had it a part of it. This just tells you they are a crap bank and not to be trusted period.

I paid off my 7-year auto loan to PNC Bank on December 30, 2019. I was never late with a payment. On January 7, 2020 a woman pulled out from a side street in front of me giving me no room to stop. I broadsided her car, my airbags went off but no one was injured. Reported to Geico who told me they show a lien holder and if the car is declared a total loss, a check will be issued in my name AND the name of the lien holder! Today I called PNC aand explained this situation. All I wanted was an emailed statement to me saying I paid my car loan in full. I was told they can't do that. I was told the Lien Payoff letter will be mailed in a "couple of days". I asked for a number Geico can call to verify payoff and was told "we can't tell them the loan is paid, it would have to be a 3-way call to us with you and Geico on the phone for us to tell them the loan is paid". This is ridiculous! NEVER will I use PNC again for anything!

I relocated to another state with my car, sent faxes as I instructed by PNC customer service title dept. The faxes had the DMV name & fax return number on them. I went back and forth with customer service for over (8) weeks, even spoke to managers that never called back. I’m in Niagara Falls, NY where there are snow storms and I have a new car financed by PNC but because PNC won’t send the request I have to walk to work because without title verification can’t Register my car. Worst service ever. :(

I recently went to purchased a used car and was rejected with a credit score of 833, 90k income, zero credit card balance, owe 20k on my home and had a previously financed car loan from PNC, which was auto deducted from my bank account so I was never late in 60 months. This makes absolutely no sense! Fortunately I was easily able to finance through another lender.

They do not have gap insurance with their auto loans. I would never recommend these loans to anyone. Customer service is nonexistent. Run from this company!!!! When you do have someone call you their accent is so bad you can barely understand them.

Paid my load off July 15th 2019. It is now August 12. After several phone calls and letters requesting a Lien Release I am still without one even after the last call I had with them and they told me they would expedite it and overnight it to me. Well still no release. This is the worst bank I have ever dealt with. Do not let your dealer talk you into using them. Stay away. It isn't worth the hassle. They are polite on the phone and tell you they will take care of it but they never do. Again stay away. Worst bank ever.

I have been with PNC for over 10 years and have done multiple loans and have had great service. Have never had to wait ling to talk with a loan officer which is always courteous and very informative on all of my options.

My credit score is above 720 and income is six figure and have clean credit history. Interest rate on PNC website shows 2011-2013 models is 5.19 to 5.49. When I applied to the loan and called the bank, the lady sounded extremely rude and told me this what you get (6.75) percentage, when I cross question on my credit score and income. Do not trust this guys and I think this is more racially profile lending. Stay away, I would give less than zero stars. Guess what, I immediately applied other bank and they approved me for below 5 percentage.

My husband and I bought a used vehicle from a dealership and was thrown into getting a loan with PNC Bank. I wanted to talk with my credit union but apparently they didn't want to wait for me to handle this later (my fault for being persistent on buying another vehicle). The next morning I tried to have my credit union involved only to find out the lender was already locked in so I needed to give it a month or so to refinance. Over the last few days, I have called PNC for a detailed payoff letter to be faxed to the credit union. When that never happened, I requested they fax to my part-time job when I was there. That never happened either. Claimed they sent to another department to fax; no phone number to call. 7 phone calls fell on deaf ears!!! Still trying to resolve this cause I want out of this mess, especially after reading all of this horrible reviews about this so-called bank. Stay far, far away!

I bought a new car last month. I told the finance People at the dealership I wanted to have the monthly payment to be raised from 289 to 500. Be advised that PNC does not let you pay extra automatically. You have to pay extra by mailing it to them each month. Run away from this bank. Wish I would have done My research before letting the dealer use their poor services. I am in the process of transferring the loan to an honest bank!

I had gotten an auto loan from PNC about a year ago. This morning, I discovered my car was gone. Admittedly, I am behind on payments, but they said they called, but are not allowed to leave voicemail. Excuse me? Another rep I talked to said voicemail wasn't set up. How is it everyone else can access my voicemail, but they can't.

When I bought my car five years ago I financed it through PNC (via the dealership). Three weeks ago when I was ready to make my final payment, I called to verify my address for where they would send the lien release letter. I have moved since I purchased the car and they told me they had the correct address. So when I didn't get the letter, I called and asked where it was. First, they said I needed to wait because they didn't send it when they originally said they did. Fine. These things happen. The second time I called, they said they sent the letter but they didn't know what address it was sent to (not sure why they don't know that). Then on the third call they said they didn't send it to the correct address.

I recently bought a used vehicle and I was financed at the time of purchase by PNC Bank. "Great", I thought at the time. A major bank, been around a while. Two weeks later I got a packet in the mail from PNC Bank's Auto Loan division. It was coupons. Yes, I said coupons. The type you have to cut out with scissors (three to a page) and then write a check and place it all in an envelope with a stamp and find a mailbox to ensure that it arrives at the designated bank address. I haven't paid by check in years and I don't even have any stamps. This is scary.

Hello, I financed a car from PNC and made payments always time, after one year I paid it off and I switched to a different car but I noticed that the loan amount of 419$ was still taken out! I called them and they said it's a mistake and refunded 389$??? via a check after 10 days. Next month same thing. I called and they apologized. This month same thing! Now I will file a lawsuit because this is ridiculous. If any lawyers are willing to help me please email at **. Thanks.

We purchased a Ford Explorer and financed half of it with PNC Bank. We didn't have a choice at the time, so we just went with it. I highly regret dealing with them from day one! On September 23rd we were so excited to pay off our car loan in full. We called PNC bank to pay over the phone in the amount of 10,800$. We gave the account information they asked for. My husband has a bit of an accent, but made sure he read the numbers clearly. The representative read back the numbers number by number as my husband gave them to her. BUT SHE NEVER RECITED THE FULL ROUTING AND ACCOUNT NUMBER BACK TO US TO MAKE SURE IT WAS CORRECT!!! She then went on to tell us, "Congratulations on paying off your auto loan!"

Took an auto loan through PNC bank. Since, I had to relocate to a different country, paid off the loan and got a confirmation that original title document will be sent within 10 business days. Called customer care couple of times and also visited the PNC branch in person to make sure all the information in their records is up to date. It's been over a month, yet to receive the title document. When contacted the customer care, they confirmed the document was already sent over a week back. Can you believe the original document was sent through regular mail without any tracking details. No one has clue where the document is right now. Highly irresponsible.

This turned out to be the car dealer's mistake, not PNC. The car dealer made a mistake when putting in my income and entered my monthly salary as my ANNUAL salary! It looked like I made 15K a year :)

Wired funds to pay my car off on 2/06/2018. Have been given 3 different dates that PNC says title was mailed. Still not here. Called state of South Carolina where I live and they tell me PNC should have electronically removed lien and South Carolina would have sent me title next day. Finally got escalated to Mari **. Seemed like she would try to help, but now won't return calls. They say they don't get tracking numbers which seems negligent to me. Can't get a duplicate because South Carolina still shows a lien and PNC refuses to do anything. Already bought another car and stuck with this one I can't sell without title. Read number of complaints! Horrible. And it takes a minimum of 30 minutes to talk to anyone.

I've been paying a car loan for several years now, never missed a payment. One payment was late, simply forgot due to an illness. They've called me multiple times on multiple days. I would have answered if the call had said PNC or they left a message! They call from 800 numbers and vary them so I assumed it was spam. They were unprofessional when I finally got back to them. I had to talk to someone with a thick accent whom I couldn't understand. They also never give your balance or make it easy to find your balance. I'll never get a loan from them again.

PNC Auto Loans is the worst auto loan servicing company I have ever dealt with. I originated the loan 11/17 and have consistently paid on time, and on some occasions have paid a month in advance. However, PNC has not applied the month in advance to the correct month, and then sends a late notice (with a $10 charge). I have had this loan for 13 months and have paid 17 months' worth, but they refuse to apply the money to the next month despite sending the dated "coupon." I have called 3 times in the past month, but the "Loan Advisors" are only authorized to send you a statement in the mail. Tonight when I called, the office had already closed but they do have voicemail. When I was about to leave a message, the automated system said that the voicemail box was full (likely due to so many unhappy customers). Avoid PNC Auto Loans!!!

First, customer service is awful. When you call their 800 number, you must navigate through many voice and keypad prompts before finally reaching a telephone rep. My dissatisfaction with this bank is their loan payment system. I recently paid my auto loan in full and was assured that no further payments would be withdrawn from my personal checking account. Wrong, the customer rep failed to tell me that I also had to notify a third party company that sets up auto payments for PNC BANK. Unfortunately, for me I now have to wait 5 to 7 days for my refund. In my opinion this is nothing more than an unauthorized withdrawal. Consumers stay clear of this bank. You will be happy you did. Find a bank where you can call and talk to a person not a robot.

Anywhere you go the interest rates aren't great but they made it reasonable and affordable for me to make payments on the loan and not have to stress so much about it. The interest rates were pretty reasonable considering they are high most places and it's hard to catch up with such high interest rates but they made it easy and affordable. Like most places the application process is long and tedious but they did the best they could to speed up the process for me and keep me relaxed and at ease throughout. Payment options are always the worst but they made it easy and simple for me to make payments whenever I could for however much I could afford at the time.

The terms of the loan were the usual auto loan. It was a 48 mo. at 10.5%. They were very helpful and understanding when I lost my job for two months and helped me, get back on track. It was a good rate given my credit history. I was pleasantly surprised. The rate was extremely competitive. They really worked with me. Thank you PNC. Simple no hassle process. I was very pleased in this regard. Didn't have to jump through too many hoops, good about income verification. Pleasant to work with. They offer standard payment options, no surprises there. Convenient online payment system available, always working, never down in my experience.

I was not shocked with the high repayment aka interest terms with the loan that I received from PNC. Like any other place you go to get a loan, you always have a chunk to pay them back besides what you borrowed. I would have to say just satisfied with the interest rate there at PNC. Anywhere you go you will have some type of interest and just like the rest they are pretty high in my opinion. I am going to go a step higher and go with happy on this question about the application process there at PNC. It wasn't a long, drawn out application and seemed pretty short and easy to fill out. I guess I can say that I am satisfied with the payment options, but like any loan I paid it off as quick as possible because of the high interest rates.

It was pretty easy and it went pretty fast and every time I called with a issues they help out pretty much all the time. I would do it again because the apr and the terms stayed the same. It stayed the same until I refinanced and the term interest went down and more money went to the loan balance and that happen so they was upstanding about all the issues I had. It didn't take much time to process and they took a lot of time to get me financed because my credit wasn’t that great. They keep going until I got the best terms. Payment options was easy and there was a lot of options to make the payments - over the phone, online, through the mail in the branch. They made it easy for everyone.

I wish the APR was less but otherwise I had no problems. I had to pay by the fifteenth of each month or there was a penalty. I got the loan for 4 years for $14000. I wish the interest rate was lower but it was 4.5 percent. I applied at the dealer. It was filling out paperwork and then waited to see if I was approved. Then I got approved and drove away with a car. There were no payment options. I was never late on a payment.