Onity Mortgage Reviews

All in all it was a good experience. I had looked at other options but most were reluctant to do a refinance on a loan under $50K. Because I had been with Ocwen previously it seemed like there were less hoops to jump through.

I needed documents to complete paperwork for the sale of our home. I could not access them online as my information was no longer valid. When I called customer service the woman I spoke with was very helpful, patient and kind. She was able to get the information I needed, then went the extra step to help me recover my online account. She even waited for it to show active before we disconnected. Wonderful customer service!

I can always count on Ocwen to listen and understand, when a need arise and have a plan to meet the need. They are willing to work with their customers at all length. I am truly honor to be one of their customers. It feels like family. Thank very much. Really can't express how appreciative I am.

I'm wondering who got paid to write the glowing reviews? If you google OCWEN it is a nightmare of stories including mine! My home has been vacant going on the 7th year after receiving auction notices that never happened. I cannot get this company to take my name off the title. The idiots in the ** Call centers barely speak English and talk like robots with no information about the case. I have written to the CEO and contacted the Florida BBB. My home is now uninhabitable!! You have put locks on it but not maintained it! It is now a huge danger to the neighborhood. There is literally no one who seems to be able to move this along. I just want out!!! If not, give the house back to me! One or the other.

This is by far the best mortgage serving companies in America. They work with their customer from the beginning to the end. Would highly recommend them to any and everybody keep up the great work.

I have been a customer with Ocwen for about 9 years now. After I purchased my home, I had given birth to 5 children. I lost my job and have been fighting to stay in my home. I have since gained permanent employment and was able to receive a Home Affordable Modification that allowed me to keep my home. Providing a loving and supportive home environment to my children has been my #1 priority and thanks to Ocwen and their willingness to work in order to keep families in their homes I have been able to do just that. Thank you Ocwen and all of your wonderful Relationship Managers for all your support!!!

I’m glad I’m not with Ocwen. I do not like my ex-wife and I wouldn’t even tell her to have a loan with them.

I have two houses on One Mortgage therefore I have a homeowners and a dwellers policy. These policies are paid out of my escrow account. In 2015 neither policy was paid therefore causing it to be cancelled. It took me over a month of continuous phone calls to get the issue taken care of. August of 2016 Ocwen was sent the paperwork to pay both of my insurance policies, one due the 7th one is due the 22nd of September. It is now the 12th of September neither have been paid and I have been fighting with them once again for over a month to pay for this. The insurance company has mailed and faxed the bills and I have spoke to the insurance department at Ocwen on multiple occasions. I was told today, 9/12, they're researching why it has not been paid but have been given no promise to pay. If I don't pay my mortgage on time I incur a late fee. Maybe Ocwen should as well for not keeping their bills paid. VERY DISSATISFIED.

I am paid every fourth Wednesday so I must call and make an payment for the time that I am paid each month. And the agents that I call and make arrangements with me, always give their employee number and name and is very courteous and concerned and helpful. Thanks.

The appraisal of my property was in error, the appraiser had the property three blocks from the oceanfront, but it is located on the oceanfront. This makes a great difference in the value.

My experience on the phone the other day was pleasant as usual. The only negative feedback I have is that you have too many foreign speaking individuals and they are EXTREMELY HARD to understand! I hate that I have to get them to repeat themselves other than that I have nothing negative to say! My telephone experience is ALWAYS PLEASANT and I thank you. Nowadays people are rude and quick to complain. I'm just trying to give some positive feedback and if given the opportunity I would recommend Ocwen in a heartbeat!!

Ocwen gave me a rate that I’m satisfied with but it was not the best. They also provided good service.

It was brought to my attention on 09/ 07/2016 when my insurance company called me at work that they have not receive the HOI renewal payment. They also advise me they had sent the lender a 30 day notice of the renewal payment. The insurance company put me on hold but then had to call me back. And when they called me back they advised me the lender advised them they are sending a over night check to them for Friday, (which is the cut date, 09/09/2016, for my insurance renewal). I advise the insurance I would call the lender in the morning to confirm the funds would be going out.

We paid off our loan in 2014 and Ocwen still hasn't released the lien! We have faxed and called numerous times to no avail. This company's customer service/research and archive departments are impossible to reach. The customer service department insists that the only contact information they can provide to me is a fax number? This means that I can not actually talk to a person in order to resolve this issue. This has been going on for two years! I hesitate to get my lawyer involved only because I'm not sure how much further he can get if the only information is a fax number? The lack of communication and the inability to get this loan released is unacceptable and quite frankly illegal! I would not use this company for a mortgage in the future under any circumstances!

After watching my grandmother struggle with Ocwen for months, I can not just sit here and let it happen anymore. I asked her to write a letter to express her complaints. "The property at (address) is vacated as of December 1st, 2015. I had informed this information to your office several times. I have explained that I was in a bicycle accident and unable to live alone in that house and handle the bills myself. When I did all of this explaining in the beginning, the first gentleman told me it would okay and Ocwen would secure my relocation with at least $10,000 and now Ocwen is wanting me to sign over the house for not even a penny. I have had to pay $100 a month for upkeep of the grounds. The renters stopped paying in November 2015. Ocwen has promised to secure my incentives of $10,000.

My mortgage co is Ditech, but I just got a call from my insurance co which is Amica telling me that they had a request from PHH Mortgage to switch my homeowner's policy over to them. I called Ditech... NO PLANS TO MOVE MY MORTGAGE!! So I called Amica and let them know that there seems to be a scam going on.

Received phone call asking when we were paying the mortgage. Have not received a call such as this one in a long time. We always pay within grace period. Caller should have researched our account history. That person needs additional training.

I have called Ocwen on a few occasions and everybody’s been very courteous and helpful. All in all, it has been a pleasant experience and I would recommend them to anyone.

The level of customer service I have received from your representatives has been outstanding. Your representatives are kind, understanding and most importantly professional. The representatives will try to work with you and any situation you call them for. Since I speak with them (representatives) on a monthly basis, I have noticed within the past few months, a real change for the better. Whatever "the company" is doing, keep it up. It's working.

Ocwen provides great customer service. The customer service representatives are knowledgeable, courteous, and professional. Ocwen is also a patient and very helpful financial company that takes time to help its customers.

I have owned my home now for 20+ Years. Unfortunately my mortgage was sold to the most absolutely unethical company, OCWEN. I am not working right now due to health issues. I do have a small income of child support, which I am using to pay my mortgage. The thing is, OCWEN calls ALL day! They don't care if I am getting chemotherapy! They can hardly speak English! I refuse to take their calls now since I can't understand them. I am from the United States and I only understand English - AS YOUR FIRST LANGUAGE - not all these foreigners! I HIGHLY do not Recommend using OCWEN.

These sincere words from me to Ocwen: I think Ocwen is the best Mortgage company in the entire planet, you prove to care about your customers and you walk the talk "Help homeowners". The only reason I don't give you a 10 is because is in me. I wish I could do things like before, unfortunately economically speaking things has changed a lot and it is slow for me. I think you guys have done an outstanding job with me and I thank you for it. I am not just writing this to you but I tell it to all my friends and family. Thanks once more Ocwen, you are the best ever!

My experience with Ocwen was positive. I could count on clear and informative answers to all my questions. The documents were easy to read and understand. Always arrived on time. People were always helpful.

Ocwen was recommended to me before by my mortgage company. I had several contacts with them over the years. I had a mortgage with them, and I had questions and modifications I wanted to make. They were very friendly and useful doing those recommendations. The mortgage has been taken care of at this point and it was a very pleasant experience.

Customer service is very helpful and has always answered my questions with courtesy and professional knowledge. Very understanding and helpful. I would highly recommend Ocwen to anybody.

I have been through two other mortgages before landing Ocwen and they really do their best in working with me through all my crisis, keeping me updated and returning my phones promptly, sending me what information needed to help with hacking issues and just fully supported and caring that you do keep what you have worked so hard for, even when I went through two major surgeries and a serious car accident.

I have a great experience with Ocwen Mortgage. I've been with them for years with no complaints. No regrets at all. Thanks to all of you for being a great company. God bless all of you.

Very pleased to acknowledge my relationship manager Tammie **, has been very been very helpful with my trial re-finance plan. She contacts me via phone on a regular basis to make sure I have everything I need and to encourage me through this process. Your company is fortunate to have caring personnel like her working for you.

During my recently request from Ocwen Financial Corp. I had nothing but a very positive results. First, the employee was very courteous and knowledgeable of all products and services offered by her company. Second, she informed me of all avenues mine request could take in order for it to be fulfilled and the length of time that each one would take before reaching me. My experience with this company is the reason why I would recommend this company to my friends.

Has been exceptional. Each time I've called Ocwen with a concern the staff has been more than willing to attend to my conversation and need. Willing to offer assistance within their reach. I'm grateful for the professionalism and customer service. Thank you.

OCWEN has been a great company. While I needed to transition a short term loan with them they automatically set up another short-term loan at a very good interest rate, not taking advantage of my immediate situation while I obtained outside financing to close out this existing loan. Makes me wish I could have secured a long term loan and stayed with OCWEN but they did not have such a product and I have nothing to say but thanks and great company.

It took three weeks to issue the escrow check after closing - not too bad. The check was sent to the wrong address and made out to two parties, one deceased - not their fault. The problem started when I tried to rectify the situation. I was given specific instructions regarding the paperwork necessary and to whom it should be sent. Those instructions were followed to a tee, but no check. Made a follow up call and was told they hadn't received the paperwork. I was put on hold long enough for the customer rep to, lo and behold, find it! The changes were made and I was told a new check would be issued. Waiting, waiting... Made another follow up call and was told the check would be processed in 3 weeks!

I've had the need to delay my mortgage payment a couple of times and making a call to the previous mortgage company to notify them was dreadful. But with Ocwen Mortgage, the experience has been pleasant. Their analysts have been courteous, understanding and willing to help me and reassure me that all would work out and not worry. All did work out for me and my family and have nothing but great things about this company; solid, professional and people oriented.

My husband and I experienced a decrease in hours over a year, and bills started to fall behind. Unfortunately, we became late on our mortgage as well. I contacted Ocwen to complete a loan modification application, and have been in the 7th circle of hell ever since. I have submitted the required paperwork, only to tell me, constantly, that I am missing something else. We submitted the forms in July and every single contact I have had with them, they need some other letter of verification because the underwriters over there don't seem to know what the hell they are doing. My relationship manager tells me I am all set, and surprise surprise, I get another letter telling me I need to send yet another document in order for them to even START the process.

Always very professional. Always had their ducks in a row and were on top of the ball with everything. Never had an issue. Always very nice and helpful. Kept great communication with paperwork, etc. Very ahead of the game with customer service. Would recommend. Happy with their business.

Ocwen went beyond and above for me to save my home. As I am writing this email I am trying to hold back my tears. Ocwen is so awesome, I cannot say enough about what they have done for me. If it had not been for Ocwen I would be homeless with nowhere to go. It is almost like saying they gave me my life back. Thank you Ocwen.

Ocwen has the best Customer service that I have ever seen. If I have a question they always have the answer and they always tell me what options are available to me. Thank you for being my provider. Dan ** also I want to say how happy I am to everything that you do for your customers.

Very poor experience- Total waste of my time. Tried to modify my loan. After 6 months of resending documents and client packets I was denied help. I submitted the packet with my girlfriend as a co-signer and they said combined we make too much money. I resubmitted the packet again, just myself, and they said I don't make enough money. I've been a Ocwen customer for over 10 years and haven't missed a payment but I NEED HELP! Unbelievable waste of efforts and my time to get help. I own a small business that has up and down months and things are really tough to keep up at the moment. What is the point of a modification program if they don't give good paying customers help? I'm the one coming to them saying, "Hey I need help!" It's not like I just quit paying my mortgage but I guess that's what I am forced to do in order to get their attention.

Ocwen has been servicing my house loan since the loan inception. I have never had an issue with Ocwen. The only issue I've had was when I locked myself out of their website and needed sign-in help. The person I contacted was very helpful and stayed on the line until my password was reset and tested. Always friendly. Always helpful.

I recently went through a divorce, and was not able to make my monthly mortgage payment on time. I called OCWEN and spoke with a person who was very professional, and understanding of my situation. Offered options and worked with me.

Love working with Ocwen Financial in saving our home from foreclosure. Which all banks worked liked them. Easy to work with in a timely manner and the payment plan was even more affordable than when we first got into the house.

We always have a great experience when we call Ocwen with questions, concerns, or to make a payment. Their customer service is efficient, expedient, and organized. I used to dread getting the runaround with my old mortgage company, but I never have that problem with Ocwen.

We after getting a new lower payment after a few months the payment shot up over $400, and I researched and found that our County had made a $170k mistake in our fair market value and tax sheet - they admitted to their mistake and refunded only 1 yr. of their mistake - the same with our insurance co. was overcharging us for a crazy amount for a replacement for our home, thinking that Travelers was fair co. But I advise all people to get your info out of what is being paid from your escrow account, you will be surprised at who's wrong... I failed to look ours over trusting and it took Allison in the Ombuds division to get the ball rolling along with supporting letters. What a blessing she is and her group - we still do not have our original low payment but it is now somewhat painless at the moment. We were to the point of almost walking away due to my cancer I am dealing with and the payment getting out of hand.

I was dealing with financial difficulties when Ocwen began servicing my mortgage. The company worked diligently to help me attain a mortgage modification, which allowed me and my family to remain in our home. Ocwen has always been attentive to my needs and concerns and its customer reps have been patient and helpful. Its online service is superb. I am a very satisfied customer!

For almost two years I was out of work. Ocwen worked with us to lower our payments so we could keep the house we have lived in for almost thirty years. We live on the water, considered prime real estate, any other lender would have wanted to see us out. Thanks Ocwen.

Ocwen has been very courteous, professional and helpful to me and my family. We are very thankful and would definitely recommend Ocwen to our friends and family.

Thank you Ocwen for caring about people and not treating your customers just like a loan #. It's really refreshing to do business with a company that really cares, not just says it.

Person on phone was very helpful -- but I think if I had not called 2 times I would have gotten my bill late.

My account representative has been so helpful throughout the years in giving me information on products and programs to help me in home retention, modification and resources available to homeowners. He has been a pleasure to work with. When my account representative is not available comma even though substitute account representatives are helpful. My experience with Ocwen has been positive.

We paid off our home over a year ago as a direct result of the BS experienced with Ocwen. We still do not have a Release Deed proving our payoff. They claim it is the County recorders office but fail to follow up on anything. These people belong in jail!! Time for an attorney, but wait, I should be able to join one of the many lawsuits now in place. If you hear Ocwen, run, no sprint away from these money hungry, incompetent, barely speaking English clowns!!!

I've experienced great customer service with timely assistance from knowledgeable agents in various departments. I also find the company's website user-friendly that provides tons of helpful information. I would recommend Ocwen to others.

Both my current Relationship Mgr Rahul and the gentlemen today have been completely professional in how they handle our business and with providing me the information I need. Also, they have been guiding me in the steps and paperwork to get docs in correctly for review. Good Communication and timely response to questions.

When contacted accurate and up-to-date information given. Always pleasant, willing to assist in any way. Great customer service. Willing to assist with providing information to lower interest rate.

Been very satisfied overall with them. Customer service easy to talk to and no long waiting time. Writing with any questions get a written answer back on any issues, explanations from their research usually within a couple of weeks. And seems to have a correspondence annually from the CEO on any other news or offerings going on or further plans.

In the timeframe I had to work with Ocwen they have always been very professional and caring to my questions and needs. The calling system at Ocwen has always been top notch with low waiting times and returned calls always prompt. I can't find one area of weakness in my interactions with this company. I would highly recommend Ocwen.

Ocwen Financial has been extremely helpful to me and my daughter during my difficult financial problems. After my husband suddenly passing, Ocwen's account advisors were understanding and help me every step of the way. Thank you!

As a homeowner OCWEN has proven over the years that they are more than just a lender. OCWEN has so many programs to work with people and their investments. Your home is important to them and they strive to keep you in your home. Thank You Ocwen for the last 7 years you have proven to stand above most lenders.

Very good service! They really care about their customers. Appreciate the time they take with their customers. I would highly recommend them.

Excellent customer service, always easy to deal with. When I had questions the staff were quick to answer and provide information that was needed to address the issue at hand. Would recommend this company to anybody.

I was very pleased with the help I received in getting my payments modified by Ocwen. They were more than willing to work with me in every way possible to lighten my load. Thanks for all their support.

No one is perfect but they do a fine job of minimizing the kinks and they show themselves as honest citizens. I have never had a communication breakdown and over the years there have been many situations we had to work through. I am happy with them.

I am more than thankful with Ocwen Bank. They help me save my house. If it wasn't for Ocwen I will not have a house right now. Ocwen also lower the mortgage balance and my monthly payments. Thank you so much to Ocwen Bank.

Overall I am happy with Ocwen, but I do have a concern with Homeward Funding and the lack of urgency from them.

Great customer service. Every time I called they were always very professional and answered my questions. If they did not have answers for me they would confirm and send me to correct department.

I have enjoyed working with my customer Rep. Each time I speak with her she truly is willing to help me.

Very happy customer. I can't even start to explain how accommodating and understanding Ocwen LLC has been with us. They have gone far beyond helping us during our hard times. They have always offered us needed information and guidance when we needed it. As a result we were able to keep our home and back to feeling secure in our home. They have worked with us and never gave us negative results. The staff at Ocwen has to be commended for their compassion and understanding.

My experiences with Ocwen customer service team has always been pleasant and very informative. They update me on my loan and clearly answer my questions. I have never had a negative experience with my mortgage company. Thank you for providing quality service.

I would recommend Ocwen Loan Services to anyone looking to finance a home or refinance. They did a fantastic job for me and would use them again for my next home loan.

Had no issues for the length of the loan. They were always there willing to help us every time they could.

Ocwen seems to "get it" when it comes to what others expect from them as a "servicing" company. Ocwen is proactive, communicative, easily accessed and always friendly, while maintaining a high level of professionalism at all times.

Good service. Always had a good experience! Never had a problem. If looking for a lender would come to your company. Thank you.

I have been very bless with your employees in helping me stay in my home. After losing my job and then my husband they have been very understanding and when I was ready to give up on life they let me know that they were here to help me. Since the remodification has been approved I have mow the grass and clean up most of the weeds around the house. Neighbors are probably happy now. I just want to thank everyone and a special thank to Poornima ** for listening to me and my crying for I trying but seem to always hitting a wall. They are a great crew. Thank you for my chance to stay in my home.

I recently sold my home & paid off my loan at Ocwen at **. During the time I had the loan as well as the payoff, things were handled efficiently & professionally. Very happy with Ocwen.

When first coupon was received you overstated tax reserve. I've accepted same. Second coupon had a late charge. Check August check and see it was sent early. Sent the day I received the coupon. Sending coupons week earlier would be helpful.

We recently paid off our house. Ocwen was our last mortgage holder, we had three I think. We never changed mortgage holders, companies changed hands. But Ocwen was good to us and we never had any problems. When we paid off our house we actually overpaid and were quickly reimbursed. Our house insurance was already paid for for the year so we didn't have to pay that either. All in all a great experience.

I am very thankful to Ocwen and your services. Most of all when we had given up but Ocwen came through for us and modified our mortgage. I cannot thank you enough. Keep up the good work.

Very smooth transaction. All staff were extremely knowledgeable, helpful, and courteous. It was a pleasure working with them. I highly recommend them to anyone looking to refinance or buy a home.

Waiting to hear if my modification will be moving forward in my phone meeting on Thursday. In the meantime, I have been served with a foreclosure notice and am totally confused as we are still working on the modification... Last phone call with Dinesh said no such order was given to Potestivo to do that... Dinesh was wonderful, very easy to understand, was very helpful.

The process was painless, but I do have one suggestion. I received two checks from you guys after the balance was paid off. Neither of them has no explanation of what they are for. The documents I have received and the two checks do not reconcile. It would be nice if you have sent me the checks with appropriate document that would explain what the amounts were for.

Ocwen mistakenly reported a sale of a home from December 2013 as a short sale. The sale price of the home was $247,500 and the loan payoff was $232,000. Ocwen got every dollar that was borrowed. There were never any modifications. I did not know this was being reported this way until I tried to refinance another home and it came up on my credit. As I tried to get this resolved by calling Ocwen they cannot find any information on this loan of me personally, even after hours on with customer service and research dept's. After I sent them all the details proving there was absolutely no short sale it took them 2 days to acknowledge receiving the email and 7 days to send it to the correct department to get resolved. At this point they still cannot confirm they have any internal documents on this loan, only what I sent them (which came from Ocwen in Dec 2013). They claim it's an old loan (less than 3 years) and nothing is in their system.

Ocwen has made this process very simple for me. I submitted my application, and in return they sent me my documents that needed to be signed online. My relationship manager is very helpful, polite and patient. She explained everything to me and had the knowledge to answer all of my questions. Whenever I needed her, I could request a call or set an appointment and she would make herself available or have one of her relationship partners to contact me. This company is well rounded. Thanks for all you have done.

Our association with Ocwen began at the height of the financial and mortgage crisis. We were getting nowhere with our previous mortgage company in resolving our mortgage issues. Being self employed and our business also suffering during the downturn we were desperate for a solution. When our loan was transferred to Ocwen we were initially devastated believing that we would be required to start the entire process of remedying our mortgage shortfall. But our fears were soon gone after Ocwen offered us a solution to our mortgage issues that completely resolved our issues.

Just wanted to share how much I appreciated the help with assuming my Mom's mortgage when she passed away. Ocwen required a lot of paperwork and phone calls :-), but they were very, very patient and helpful in getting me through the loan assumption process. Thank you!

I have discovered with great joy how easy it is to work with Ocwen Loan Managers. I have not had any difficulties in getting my issues resolved promptly. It makes life easier when Ones Mortgage Loan Service's Office is staffed with Qualified Loan Experts who are ready and capable in resolving issues in arising from One's loan obligations.

This company handled my mortgage for the last 10 years. They were always informative with my account and helpful. They were kind and courteous. Easy website to follow. Most of my interaction was online unless I could not locate then I would call for assistance.

Great experience with Ocwen servicing my home loan at **. I liked receiving both an email telling me that Ocwen received my payment as well as getting a paper copy showing the amounts of principal, interest, payoff, etc.

My experience in dealing with Ocwen has tremendously been great. Ocwen has been cooperative and they have worked with me through my hard time and have done everything possible for me to remain in my home. Thank you for all your help.

Good company to deal with. Helped me out with a couple problems with no hassle. Would use overnight again if needed. Would definitely recommend to family and friends. Very friendly customer service people.

I was Ocwen customer since 2007 formerly GMAC. For 9 years paid my mortgage without delays. When challenging situation came I keep paying and asked for portions to reduce monthly payments. They answer was I had to go to foreclosure to be considered. Their assessment impacted my credit score and they were more clear about it.

Ocwen took over my previous mortgage company and initially I was reluctant about the change. However, Ocwen did supersede my expectations. The easy to browse web page, self-help log in screen, quick to answer staff.

Great experience with Ocwen. They do a great job supporting their customers. I am a veteran and they treated me very special. They offered me a great VA rate and every time I called they would recognize me as a military veteran. Ocwen is a great company and they have great employees.

As a property owner, I have had over 35 years of experience with mortgage companies, for both my principal residences, as well as investment properties. Rarely have I found a company with which I found it such a pleasure to do business. Ocwen is the rare such company that combines exceptional customer care and service, with professionalism, accuracy, and polite deference. It will be a pleasure to do business with Ocwen again in the near term.

My loan was sold to Ocwen and when I learned that they are a debt collector I was shocked because my mortgage payment was automatically drafted from my bank account every month so since I never had a late payment why was my mortgage sold to Ocwen. I quickly learned that is was not based on my payment history and they have been really great servicing my mortgage loan. My taxes and insurance gets paid on time and I'm happy that I've not had any issues. I'm glad to be a customer.

Satisfied with the hold issue from start to finish. Lower my APR and my terms and monthly payments. Was happy with the loan and the employees that help me. Thank all that help in the processes.

I love working with OCWEN. We were referred to them during a refi and found that they were awesome. Their mobile website is so easy to maneuver around. That is one of my biggest things. When we refinanced again, we remained with them.

After our GMAC loan was purchased by OCWEN we were upset because it felt like we were being passed around. But OCWEN was able to provide us leading edge customer service and the online presence we desired. It was important to us to be able to access our account on the web as well as receive all of our correspondence paperless. OCWEN allowed us to do all of that and more with complete professional transparency. When we finally sold the home the payoff was easy and the escrow was seamlessly transitioned back to us. Thanks OCWEN.

Ocwen shared the Shared Modification scenario with me/account and now I am no longer underwater and my account is current. My wife always shares how comfortable she feels knowing that our home is really OURS. Thanks Ocwen!

I went through financial difficulties that stopped me from making my house payments. Ocwen worked with me and understood my situation. I was able to keep my house and make affordable payments. The customer service was always professional.

I love the way the service people at Ocwen strives to provide great service. They always make sure that have answered all my questions before they let me off the phone with them. They all are definitely team players no matter what department you are talking to, if you haven't got the right department they will make sure that you get to the right department so they can answer any questions regarding the loan. I give them a 5-star rating because they are the best as far as home loans. I highly recommend them.

Our payments went up about $400.00 more a months, and now our payments is $1,110.00 and when you live on a fixed income it is so hard to make these payments.

I have completed all steps for an assumption, however my assigned rep stated I need to bring the account current to assume the loan. I applied for the loan modification due to the escrow increase and it all spiraled from there. I need the help.

My Name Is Charlie **. Myself and my wife, Janet **, wound up living in our home that was originally going to be an investment property right before the crash in 2008-09. We are homeowners. OCWEN worked with us in the following years following that and helped us design a modification that helped us reduce payments to keep affordable over the past few years but let us earn a reduction in Loan balance to allow us to either stay or resell at a fair value if we decide to downsize. We think they are one of the only services to work with people like that and recommend them to any homeowners.

When I came to Ocwen they treated me like family. Not knowing anything about me. Once my support team contacted me, it was like a dream come true. They guided my path in order to keep my home. My team stayed in touch. Not one time did I talked to a automated system. I'm very thankful to my team and to Ocwen.

I have been with Ocwen for several years now and since the beginning Ocwen goes the extra mile to help me with any issues that I may have. I am very grateful that they work with me always and more than a mortgage loan Ocwen makes me feel like part of the family. Thank you very much for everything you have done for me and my family.

Many times put on hold for a long time. When I wanted a payoff balance, was not able to get the information. Had to send in a lot more than necessary to avoid a late charge.

Never understood how or why our mortgage ended up being serviced by Ocwen but they are a very professional and customer oriented mortgage servicing organization. I do not know what more you could ask of a mortgage servicing company.

My experience with Ocwen has be super. My mortgage has gone down three times. Now I can enjoy my home. Thanks Ocwen.

All my issues and concerns were addressed favorably. No problems whatsoever. Relationship Manager is very knowledgeable and professional with me.

Ocwen they are very helpful, do whatever they can to help when you have a problem. It doesn't matter if it's big or small. They will call you to see what current situation that they can help you with or what can be done to save your home or whatever problem you have.

An act of kindness shown in the illness and hospitalization of my mom when my mortgage was going to be a day late. Mom has since passed. But I will never that single act of kindness.

Eliminating mortgage insurance - When I phoned to find out how to apply, I was given quick and courteous help. As yet, I do not have a response to my application.

When I had financial problems and got very far behind in my mortgage, Ocwen assigned an account specialist who worked with me to make sure I did not lose my home. Through his efforts, the loan was restructured, saving me thousands in interest, and bringing it up to date.

I was sick and out of work and Ocwen stepped in and helped me keep my home. That was the best feeling ever.

Ocwen did everything they could for us to keep our home. When we could no longer keep the house financially, Ocwen did everything they could to assist with the short sale and provided moving funds for us to move. I feel they did everything possible to assist us.

Very helpful while I was going through a very bad hardship, which I am still experiencing the death of my daughter, and lost my job because of it.

I had so many problem in the past with Ocwen, but a lot of changes have been made and right now, I am very happy with their services. Keep working with people who have trouble with paying their MORTGAGE.

I would like to see the company reach out to the homeowners that was affected by the flood in Baton Rouge LA.

Pay online - Was very pleased with the experience. Thinking of planning to pay my mortgage online all the time. To save on paper and to save on checks.

The WORST EXPERIENCE EVER! I have over 20 loans with BofA, Chase, QuickenLoans... OCWEN is the WORST. STAY AWAY!!! RUN! They changed the amount due with $140 and by mistake I sent the old amount. I fixed this as soon as I could. They reported me late to all credit bureaus. After having the loan with them for 10 years and never being late... Their technology is dated and customer support is not helpful! I am looking to move my loan somewhere else.

My experience with Ocwen has been horrific at best. I thought I was exercising my rights as a homeowner to sell my home after losing my income. I called Ocwen to let them know I could not afford my payments and said I am putting my house on the market. They agreed. I have stayed in my home during this atrocious process. To make a long nightmare more tolerable I will list the events that are currently taking place. Asked Ocwen what is the price they would like to receive for the property? After getting opaque answers, and after weeks of going around and around, finally they said 78,000.00 or anything within 10% of this amount. Got an offer for 75,000.00. Realtor and Title company submitted offer in June 2016.

I felt obligated by their modification department to accept what they offered. I initially asked and asked about Save Your Home California Program and they directed me another way. Later I came to find out I qualified for the Save Your Home California Program, but they said it was too late that it should have been done prior to the modification. In their modifications each time they increased the principal balance by about 15 to 20k. I feel that they are still a predatory lender and should be reviewed and investigated by HUD.

Ocwen bought the first mortgage I had on my house from whomever I had my loan with prior to them, and initially, I was not happy that they're located out of state. Also, on two or three occasions over the years, when I called them to try and do a refinance, I kept running into blocks and it seemed like I couldn't get any help, at least at the time. I'm sure a part of that was property values were going down, and everywhere there was a loss of equity. It wasn't a pleasant experience. So, I recently refinanced with another company that's local. Luckily, values came back up recently. In fact, just a month ago, I finished my loan with Ocwen.

I had to do this modification twice because I've had some hard times. I’m on disability and I don’t make a lot of money. The first time I went for a loan modification a few years back, Ocwen lied to me. I gave them $10,000 which was all I had and they held it. I begged them for that money back but they wouldn’t. I couldn’t talk to the loan officers. All I get is a representative and that’s not even in the state the mortgage company is in. It’s a telemarketer type of setup and whoever in the mortgage company could access the information. I even went to their office and they told me to beat it. I had to get a lawyer to talk to them. I had to wait and go to federal court and two months later, I finally got the check. The second time, they gave me a better deal. But still, at the end, I owed $200,000. At least I can pay the bills and I do not have to worry about moving. I’m paying the mortgage every month. All in all, Ocwen doesn’t give a crap about you, they just want the money.

With Ocwen, I got my interest rate reduced. At first, I didn’t have good interactions with them but it has improved.

We recently refinanced our home, and several calls took place with Ocwen representatives. All were very courteous and helpful. In the most recent call, the representative was especially helpful, going a little "out of the way" to get everything right.

My mortgage was sold to Ocwen and I did a refinance through them. My experience with them was somewhere around between the pit of hell and horrible. If I had any enemies, I would recommend them. They are not customer service oriented. The last contact I have with them was a bonus and I just hope that I don't have to ever talk to them again, but I have to send the money every month. It's a good thing that everybody I talked to is within a different state because it's physically safer that way.

Payment Arrangements - Just wanted to inform agent that payment would be made before the end of the month. He was very professional.

When we first got our mortgage just over 5 years ago, these people screwed up everything... but we were so far along with the process, we decided to just ride it out. Even after we had to postpone closing for a day because of their incompetence... how much worse could it get, right? Well, now that we're trying to refinance (NOT with PHH), we're learning just how much worse. Turns out these cerebrally deficient people filed our title twice... so it looks like we have two mortgages. Same property, same amount, same start date... TWICE! How does that even happen??? "Should be easy to fix," the new mortgage company says. But, they have seriously underestimated PHH's concerns about making things right. After two days of phone calls and faxes, plus over a week of waiting for them to act, still nothing! And, when I do talk to someone he or she just doesn't care. I mean, seriously they just don't care.

Having difficulty gaining access to the website, I contacted a representative by telephone and explained my inability to do so using what I believed to be my current username and password. The representative was attentive, understanding, and courteous. The representative was knowledgeable and professional in providing the correct procedures in alleviating my problem in a timely manner.

Whenever speak to Ocwen person they always talk nicely. Thanks to you guys. I'm very happy that I'm part of your bank. You always take care your customers, not only me.

Rep was very personable. She responded to my question in a quick, professional manner, provided a solution to my query, and had me off the phone in 5 minutes.

My house was water damage 5 weeks ago. Insurance send me a check for repairs. After I talk to Ocwen customer service they told me to send check and forms that they email me because I want to do the work in my house. They agree, I wait 4 days and nothing. I called them and now they said they won't release any funds until I get a contractor. I don't think is fair. Those people said nothing but lies. I can do work putting more money into the house. I'm going nuts. No kitchen, living room and no dining room. I'm living a room and a bathroom. :{

I would recommend Owen to others because they really work to help their customers. I have had to contact them several times before and they were kind and always wanted to help me and my situation. So this is why I would recommend them to others.

I was placed in foreclosure while working on a Deed of Lieu or I should say, the rug was pulled from under my feet and I looked up in I'm foreclosed. Anyhow to make a long story short, these stories are making me scared. The insurance company did not cover everything but they did send $17,000 for about 25% of the work and after the foreclosure now they are saying I can't get anything if something left after the work. I got a feeling PHH is going to give me the runaround. They haven't even paid the public adjuster his 10% yet. Did I tell you asbestos is around the furnace that went out and all over the floor. Kissing thousands goodbye!!!

Your company is the best I have every dealt with. Thank you so much for your quick response concerning my needs. Everything work out excellent. I am excited for the experience I have had working with your company. My loan officer was precise. All the information was up-to-date which made the process quicker. You guys are the most. Keep up the good work in the future. I am putting your name out there. Every time I heard someone speak concerning their mortgage, my experience is being shared.

My family owns a small service business in Phoenix AZ. The financial crash of 2009 had a significant negative impact on us. We fought to survive, and with 3 children in our home, the reality of a foreclosure was devastating. Ocwen took a pro-active stance to help us. They sent us a modification agreement which permanently changed our interest rate 7 points lower. This took our monthly payment from almost $1200.00 to just over $635. The maturation date remained the same, and this reduction allowed us to weather the financial storm and keep my family in the only home they have ever known. The net result is our family is stable and secure, and extremely grateful to Ocwen and the management team at Ocwen.

Ocwen is driven by commitment and the lender offered me an affordable financial package which enabled me to remain in my home. I can relax and enjoy home life because of the trust, honesty and terrific loan serving I enjoy with Ocwen. Thank you!

First preference to any friend that need my recommendation. Professional and convenient and they listen and communicate back to you like you're a person and not a number. Great Company.

Ocwen held 2 loans on our home. In 2013, after 18 months of paperwork, we were told we were approved for a loan modification. Ocwen told us to stop paying on the 2nd loan, & that it would be due when we sold our house. We stopped paying on the 2nd loan as instructed, and thought all was good. Fast forward 3 years. We get a letter from a company called Trinity Financial who stated they now own the loan, & we are in foreclosure. They never notified us once in the 3 years. They want $28k by the end of the month or we lose our house. They also added over $8k in penalty charges. Both companies need to be investigated. Ocwen lied to us, and sold our loan without informing us.

While attempting to obtain a home equity loan, I discover Ocwen did not remove their lien on my property when they sold my mortgage to Chase. I called them, they said it's Chase's problem. I called Chase and they said it's Ocwen's problem. FUMING NOW! With all three of us on the line, Ocwen rep finally raised his hand and said they needed to "work on it". STILL WAITING!!! My home equity loan is being held hostage while Ocwen tries to figure out what happened. What incompetency! So BEWARE folks, Ocwen turned my loan over to Chase after purchasing it from defunct GMAC. DIDN'T FINISH THE JOB! Probably won't finish the job when they dump YOUR mortgage off. Now I'm waiting and waiting and waiting... Goodbye lakefront property that I was hoping to buy with proceeds from my home equity loan. The dream fades.

End of year tax record - Needed a copy of my interest paid for 2015. Loan had changed hands & new lender sent their part for remainder of year but had not received one from Ocwen. Called, had great response, emailed my form instantly. Great service. Great communication.

I accidentally made a house payment to the company that previously owned the loan. It scared me to think I was going to be out that money for several months. When I called the service department to correct the mistake I was delighted to be taken care of and reassured that everything was duly noted, and corrected. The service was amazing!

I had a nice experience when speaking with the Ocwen Representative. He was helpful and I appreciated his great personality.

Late Payment and Payment History - I was provided with excellent customer service. The representatives I spoke with knew their stuff and was very, very customer service friendly. Can they be cloned?

OCWEN provides EXCEPTIONAL service to their customers. Their phone reps are pleasant, professional, helpful, knowledgeable, and focused on their customers always. They never fail to verify that your questions have been answered and treat even the most remote/minor questions as if you are their priority. They understand that your home is your most important investment and they value that as much as the customer. They have a successful business because they have happy customers, they understand that important balance. Their logo says it all, "Helping Homeowners Is What We Do!" They walk the talk!

I was quite pleased with the attention and respect afforded me by Ocwen representative. He took the time to speak clearly, explain terms in a way I could understand. He assisted me with the application process. His customer service far exceeded my expectations. I will recommend Ocwen Loan Servicing to my friends and family.

Dealing with Ocwen has been a rewarding experience. The reps. are knowledgeable and helpful either online or over the phone. They have and promoting good programs to help homeowner keeping and stay in their homes regardless of their financial difficulties. They did helped me when I was in need.

Yes, your operators are always curious even though I am always late at no fault of my own. I have asked for a due date change but they say their hands are tied because of policy. I cannot get a month ahead because of being on a fixed income, my husband and I both and I end up paying a $12 Western Union fee and the $17 late fee each month and have for over a year.

I had concerns on my old account with you and the lady who helped me was great. She addressed my concerns and explained why thing said what they said and put my mind at ease.

Service is responsive, friendly, professional and reliable. Documents are occasionally mis-tracked, and this is understandable. I look forward to telephone meetings and exchange of information, because circumstances can change. Thank you.