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Reviewed Sept. 21, 2023
For two years or more Paypal & its customer service has ignored all my complaints & requests for resolution for unauthorized charges on my Paypal prepaid business card. Now they've allowed it again while reporting the card is monitored for my protection. BS! They overdrew my (PREPAID) card which SHOULD NEVER allow a charge to process while the balance is zero. Now that they've allowed it, They will not resolve the issue & claim I can NOT close the account until I pay the UNAUTHORIZED charge! Bunch of fraudulent CRIMINALS!
Reviewed June 28, 2023
Just got this card at a local Kroger, and added $145 to it. I tried registering it online and it tells me it can't verify who I am, so I called the number the website gave me. Same thing...they can't verify who I am.... How do they know if I am or am not the person who bought the card? Then they said I could send them a copy of my driver's license and a pay stub, or my SS card and a utility bill. The other option is to give me limited, in store use...no online purchases, which is the main reason I got the card to begin with. The last option was to close the account and have them send me a check. So, let me get this straight....they can't verify who I am, but they're willing to mail me the money. That's absolutely ridiculous! So I told them to close the account and send me the money...which I seriously doubt I will ever see. TOTAL RIP OFF AND A SCAM!
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Reviewed May 26, 2023
Terrible customer service. I had funds stolen and disputed it for 60$ only to be told I'm lying, they can't find my acct blah, blah, blah. I've had this acct for yrs, no reason they shouldn't be able to find my acct unless it was hacked. They said it wasn't. So how can't they find it then? I sent over everything they asked me & followed all the directions of the emails. To be called a liar. I will never, ever be a customer or recommend this business again. Keep the 60$ if it meant not having to deal with your poor customer service skills. Flat out F.
Reviewed April 28, 2023
Fraudulent issues with my accounts and Paypal refused to assist me in a dispute for loss of funds of approximately $4000. I have all the proof to verify my complaint; over a 3-day period money was taken from my associate's banks accounts and credit card; my personal PC was remotely locked and I had to get it professionally restored. I have names and phone numbers of the people I talked to with statements from the banks and they basically told me I was not speaking the truth.
Reviewed March 31, 2023
Big time scamming! The PayPal cashback MasterCard had a joining reward program of $100, which was truly a scam. I was told by the customer care and the in app spec. showed $100 joining reward. At the end, they cheated me saying that there was no such reward which made me cancel the card. Disappointed big time because of the paypal scam.
Reviewed March 4, 2023
Called to see what the status was on my dispute that I was supposed to be getting returned back to me 3 months ago, got put on hold then hung up on after 45 minutes of being on hold. Then I called back, ask for a manager, they instantly hang up on me when I asked for a manager. Call back again, ask for another manager through a different person, hang up on me again and now I've resorted to this just for asking for a manager. You can't get a hold of any supervisors or anybody that speaks American languages. Worst customer service. They should all be fired
Reviewed Jan. 26, 2023
A few months ago I bought a PayPal prepaid credit card. The app worked for a while. Now I can't get into the account at all whether it's with the app or online with my computer. There's still money left in my account but I can't get to it. Nothing works. I can't even see what I have left. So I'm done with PayPal, I refuse to add any more to this credit card. Yes I'm going to lose some money but what's the sense of having a prepaid credit card when you can't even get into your account. So I read the reviews on the app and I'm not the only one having the problem and NetSpend who's working with PayPal just keeps coming up with excuses and that a fix coming out. But this has been going on for over a month now so this is just a joke.
I tried to get into the account on my computer. It's telling to me to check my modem cables. What a joke because I can get into anything else except for this. It's almost like they're doing this on purpose so people give up and just leave the money in their accounts and to say the heck with it and then PayPal keeps the money. It's not a ton of money so I'm not worried about it but I'm just warning people. Don't get the PayPal prepaid credit card.
Reviewed Nov. 17, 2022
I got a prepaid card cuz all of my things were stolen while I was relocating across the country. I registered the card to my old address cuz I didn't know my new. They allowed the card to be used then locked the it after. They said send proof of address, I couldn't. Why didn't they ask who used it for proof? I'm still trying to resolve this. It's been 9 months.
Reviewed Oct. 25, 2022
If I could give no stars I would. I wanted to speak a supervisor and I was hung up on by 5 representatives. I've been on the phone for 4 hours trying to resolve an issue and I still need to call back tomorrow.
Reviewed June 20, 2022
I have used the guys for a very long time. Worst company ever. I want to switch banks, but I can't change my direct deposit. Very frustrating to say the least. However, I would highly suggest not to use this company. It isn't even really truly associated with PayPal.
PayPal Prepaid MasterCard author review by Kathryn Parkman
The PayPal Prepaid MasterCard is a prepaid credit card offered by PayPal, the popular online payment platform. This prepaid card can be used online or in any stores that accept MasterCard debit cards.
Pricing and fees: PayPal Prepaid MasterCards require a $4.95 monthly plan fee. The PayPal card can be used to withdraw cash at any MasterCard ATM for a $1.95 fee. The fee is waived when making a withdrawal at an Allpoint ATM.
Reload options: Cardholders may load funds onto the PayPal debit MasterCard with fund transfer from the linked PayPal Prepaid Card Savings Account. Additional loading can be transacted through the PayPal NetSpeed Reload Network.
Free direct deposit: The funds from eight types of government payments, paychecks and tax refunds can all be directly deposited onto the PayPal debit card.
Rewards programs: Cardholders can save money when the card is used to pay for qualifying merchandise and services as long as the card is linked to the consumer’s PayPal account. There are more opportunities for rewards through the tiered-rate Bancorp savings account.
App account management: The PayPal mobile app, available for Android and iPhone, offers consumers access to their account balance, transactions, alerts and more.
PayPal Prepaid MasterCard Company Information
- Company Name:
- PayPal Prepaid MasterCard
- PO Box 2136
- Postal Code:
- United States
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