PayPal Prepaid Mastercard Reviews

I filed a dispute and they denied my dispute, they told me that it was normal usage. The prob is that I'm in Miami and these charges were done in Honduras and I live in Miami. I don't have access to the online account from the day after I did the dispute. I asked at least 50 times to close the account, they refused to close the account, they are forcing me to have this account. I don't want this account. Don't anyone get this card, they rip people off, they know that dispute was fraud, they just don't want to lose money. Don't use this card or service.

If I could rate zero stars I would. Bought a prepaid PayPal debit card to pay a utility bill that won’t take cash. Tried to activate it but was told I was “high risk” due to having an old PayPal account with my maiden name. Identity verification issues I guess. Due to this they said I was ineligible to have a card with them. It’s literally just a prepaid debit card? I’m going to throw it away when I’m done. What do you mean?

I have been a longtime Paypal user now, as well as Synchrony Bank account holder. I decided to open a Paypal Mastercard held by Synchrony. I used it for several large purchases, and then made a payment from my bank account I have held for at least 20 years, and paid all of my Synchrony cards from. I paid $5,000 to be able to utilize my credit line for a large work purchase by today, as it has been three business days since they have received and verified they have the funds from me. They will not apply my $5,000 to my credit line, or temporarily increase my credit line the $3,200 I need to make the equipment purchase this morning. I even asked if they could just increase my credit line by that amount when I always have great-excellent credit, which they would not.

I put money on this card Friday. I've been trying to activate a "prepaid" card. But I have to send documents on to prove who I am. Never heard of a thing. Well it's now Sunday morning documents have been sent in and my card still isn't activated. THE WORST.

Well I'm deaf and I've been pushing buttons for like 14 to 16 hours in the last 48 hours probably less and still don't get nowhere. I've been told to call the number they gave me. I can't call. I'm deaf.

The absolute most incompetent, ignorant people that I have ever worked with, do not trust these people with your money! This company charges a ton in fees. I have bought this company many times, failing to release pre authorization money back into my account, when they were not used. Refunded money sent from a merchant is not put back into my account but deducted again by PayPal prepaid instead of being added it to my account, this has happened numerous times and they say it has to be deducted again. To be refunded, and other nonsense excuses. I have called because my password would not work and my account is locked even though I am 100 percent sure of the password and PayPal prepaid asked me security questions to verify my account that were not my security questions.

I have had this card for about 2 months now. I mostly use it for online purchases. So far no problems. I don't understand all the negative reviews. It's easy to use and the $5 monthly maintenance fee isn't much. Out of all the prepaid cards I've had in the past, this is best one. I did have to call customer service once but that was due to a misunderstanding on PayPal itself not the card. I might add more to this review later.

Every month at least once sometimes 2 to 3 times they lock my card with no notice. I find out when I go to pay after standing in line for 15 min. Then I have to call and speak to someone that barely speaks English and doesn't listen or understand. And the worst part they usually lock it after I make a purchase on a normal monthly transaction to an account in my name saying it's suspicious. And they won't stop locking my account I've asked repeatedly. Do not get this card unless you don't mind NOT having access to your money when you need it.

I used them as a direct deposit for my first check from a new job. I had legal fees to pay ON PAYDAY. They demanded "documents" oh yeah the kind that proves who you are. My account was locked after I sent the magic papers they demanded. Three days and SIX different documents they said they would accept. And nothing. DO NOT USE THIS SERVICE.

1st call I waited approximately 10 minutes only to get hung up on. 2nd call took approximately 10 minutes for anyone to answer, and after I explained what I wanted, was told to hold while they checked on my request, and then after holding there I was switched over to the original holding station, where I listened to this lying automation for about 30 minutes, and so I finally just hung up. I'll just throw the card in the trash, cause that's part of what's wrong with the world today. Anyway, supporting slothful liars. I really don't need it myself.

The customer service is ABYSMAL!! After wrestling with AI phone robots trying to get to a HUMAN BEING who could address my issue, I finally decided to CLOSE my cash back mastercard. Of course they decided to close my paypal credit along with it. They reported this to credit agencies as a "reduced credit limit" which was the balances at the time I closed my accounts. STAY AWAY from PayPal....is my advice. You can NOT get an American on the phone if you are lucky enough to beat the phone robot down! Screw AI customer service!

This company should be shut down. They are attempting to collect a lot of personal information that most prepaid cards do not ask for. Such as a copy of your driver's license, a pay stub, or SS card and a utility bill. Definitely not worth it! And I see many reports of fraudulent behavior by this company. How many reviews do we have to write before this company is investigated?

Card was nothing but a nightmare. Stuck out of town in need of emergency money. They refused to allow the transaction and flagged my card after multiple verification processes that was successful and after talking with management they closed my accounts without my consent. Lol. Oh I had to sleep in my truck in by the way. Not a company you can trust!

For two years or more Paypal & its customer service has ignored all my complaints & requests for resolution for unauthorized charges on my Paypal prepaid business card. Now they've allowed it again while reporting the card is monitored for my protection. BS! They overdrew my (PREPAID) card which SHOULD NEVER allow a charge to process while the balance is zero. Now that they've allowed it, They will not resolve the issue & claim I can NOT close the account until I pay the UNAUTHORIZED charge! Bunch of fraudulent CRIMINALS!

Just got this card at a local Kroger, and added $145 to it. I tried registering it online and it tells me it can't verify who I am, so I called the number the website gave me. Same thing...they can't verify who I am.... How do they know if I am or am not the person who bought the card? Then they said I could send them a copy of my driver's license and a pay stub, or my SS card and a utility bill. The other option is to give me limited, in store use...no online purchases, which is the main reason I got the card to begin with. The last option was to close the account and have them send me a check. So, let me get this straight....they can't verify who I am, but they're willing to mail me the money. That's absolutely ridiculous! So I told them to close the account and send me the money...which I seriously doubt I will ever see. TOTAL RIP OFF AND A SCAM!

Terrible customer service. I had funds stolen and disputed it for 60$ only to be told I'm lying, they can't find my acct blah, blah, blah. I've had this acct for yrs, no reason they shouldn't be able to find my acct unless it was hacked. They said it wasn't. So how can't they find it then? I sent over everything they asked me & followed all the directions of the emails. To be called a liar. I will never, ever be a customer or recommend this business again. Keep the 60$ if it meant not having to deal with your poor customer service skills. Flat out F.

Fraudulent issues with my accounts and Paypal refused to assist me in a dispute for loss of funds of approximately $4000. I have all the proof to verify my complaint; over a 3-day period money was taken from my associate's banks accounts and credit card; my personal PC was remotely locked and I had to get it professionally restored. I have names and phone numbers of the people I talked to with statements from the banks and they basically told me I was not speaking the truth.

Big time scamming! The PayPal cashback MasterCard had a joining reward program of $100, which was truly a scam. I was told by the customer care and the in app spec. showed $100 joining reward. At the end, they cheated me saying that there was no such reward which made me cancel the card. Disappointed big time because of the paypal scam.

Called to see what the status was on my dispute that I was supposed to be getting returned back to me 3 months ago, got put on hold then hung up on after 45 minutes of being on hold. Then I called back, ask for a manager, they instantly hang up on me when I asked for a manager. Call back again, ask for another manager through a different person, hang up on me again and now I've resorted to this just for asking for a manager. You can't get a hold of any supervisors or anybody that speaks American languages. Worst customer service. They should all be fired

A few months ago I bought a PayPal prepaid credit card. The app worked for a while. Now I can't get into the account at all whether it's with the app or online with my computer. There's still money left in my account but I can't get to it. Nothing works. I can't even see what I have left. So I'm done with PayPal, I refuse to add any more to this credit card. Yes I'm going to lose some money but what's the sense of having a prepaid credit card when you can't even get into your account. So I read the reviews on the app and I'm not the only one having the problem and NetSpend who's working with PayPal just keeps coming up with excuses and that a fix coming out. But this has been going on for over a month now so this is just a joke.

I got a prepaid card cuz all of my things were stolen while I was relocating across the country. I registered the card to my old address cuz I didn't know my new. They allowed the card to be used then locked the it after. They said send proof of address, I couldn't. Why didn't they ask who used it for proof? I'm still trying to resolve this. It's been 9 months.

If I could give no stars I would. I wanted to speak a supervisor and I was hung up on by 5 representatives. I've been on the phone for 4 hours trying to resolve an issue and I still need to call back tomorrow.

I have used the guys for a very long time. Worst company ever. I want to switch banks, but I can't change my direct deposit. Very frustrating to say the least. However, I would highly suggest not to use this company. It isn't even really truly associated with PayPal.

I have had this card for about 3 months now, my tax return was deposited on it and I deposit cash daily because I have a small business. No problems at all, being a small business owner this card is very handy for daily deposits and no line waiting like at banks.

I have had nothing but struggles with this entity from the start. First, they sit on your money when it goes into the account. I have had to file multiple disputes when refunds or deposits have been issued taking upwards of 60 days to have access to those funds. Still have one pending even though I closed the account. Very slow response times to message service. Unable to communicate effectively over phone due to language barriers. State they do direct deposit but it has never worked for me. Applied for a replacement card a month ago and still haven't received it so I closed the account. Horrible experience. Do not do it.

I bought PayPal prepaid card on CVS and added $40.00 plus fees, I only bought it to use it one time within three weeks but I had to activate it first in order to be use. I called PayPal and I was told that I need to pay a monthly fee and I said no I’m not going to continuing using this card as the only reason that I bought it was just to use it as a gift card. I requested my money back, I asked to deposit the money in my PayPal account & they said that the only way is sending the money through mail and I haven’t received my money back and has been 3 months. I’ve had called them back so many times and last time I got to talk to someone they told me that the check is on its way.. What? That’s just the same thing that customer service has told me every time I talk to them and I still not received my money back.. They should have let me withdraw my money from the card from from the ATM or drugstore, Publix that give cash back when you make a purchase.

This card is an ABSOLUTE waste of time. I cannot wait to throw it in the trash. Say for example you buy $120 worth of items for a store online, you then receive an email saying “One of the items has been refunded. You haven’t been charged. Your new total is $117.” When you check your prepaid card online, your account will say “$120 pending” and “$117 pending”. They will HOLD/take away those 2 amounts for about 24 days. Their whole “we'll get back to you in 48 hours” is laughable. 9 days is when they finally messaged me something completely unrelated. And don’t you DARE get gas with this card. $80 will be taken out, along with 2 separate transactions of however much money you actually pumped. So you’re looking at spending $200+ on a $60 gas charge. That you won’t receive your money back from for about 29 days.

I purchased a prepaid card back in Nov 2021 in the amount of $60 and called customer service to activate the card. I was told right away that the card was unable to be activated with no explanation. They were supposed to be sending a refund check that I waited 30 days for to receive. The check never came so I called customer service and was told they were going to issue another check. I asked if I could have them deposit into my PayPal account and was told a check refund was the only way to receive my money. I have been waiting a little over a week and now I'm on the phone for the 3rd time for resolution. I was told another check would be sent and I demanded to speak with a supervisor. I was told no supervisors were available for 20 mins. I advised I would hold and currently still holding as I'm typing. Bottomline, stay away from this prepaid card and use your local bank.

I had my phone stolen & they got my account numbers. My account was hacked, so I called PayPal Prepaid Mastercard customer service & cancelled my card. However before doing so I asked if we would still be able to access our money using my husband's card. I was reassured that wouldn't be a problem beings they have different numbers. I ordered a new card. So it begins, I loaded my husband's card with money for a hotel room, I wasn't able to use it because they also froze his card now.

This was a gift and with PayPal wanting to register the card and trying to set it up is a disaster. This card has not been able to use for over a year. 300 sit on it!! This gift idea has turned into a pure nightmare. DO NOT BUY!!