PayPal Credit Reviews
formerly Bill Me Later
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About PayPal Credit
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PayPal Credit offers secure access to credit for online shoppers. It acts as a line of credit for any online purchases that accept PayPal. It offers credit access with no annual fees and no-interest financing for purchases above $99 in your first six months. PayPal Credit obscures your personal information when you purchase online and provides benefits like reimbursed shipping costs.
Visit www.paypal.com/us/digital-wallet/ways-to-pay/credit-services/paypal-credit- No annual fee
- No interest over $99 for six months
- Widely accepted online
- Limited rewards
- Unclear requirements
PayPal Credit Reviews
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Reviewed Dec. 28, 2016
I've used PayPal for petty online purchases for over 10 yrs. and I've had link to my credit card & yesterday out of nowhere I got a bill from them! I immediately call the number on the letter and to my surprise they informed me I had open a credit line with them. I told them I had never did such thing and closed immediately before I got my family attorney involved, as of right now they informed me that it has been closed! I am extremely annoyed with them for this matter and I'm thinking about closing all tides with PayPal because of this matter!
Reviewed Dec. 27, 2016
We have used PayPal occasionally over the years but not too often. One time in the last 6 months we made a payment through what we thought was our PayPal account but later learned we somehow had been HIJACKED by PayPal Credit. This is a separate company from PayPal but affiliated. We never signed up for PayPal Credit, never requested credit and never filled out any forms for PayPal Credit. We never were notified of any credit being extended to us by PayPal Credit and had no knowledge of a charge being made through them in our behalf until we received a "pay up or die" demand for payment from them. Very deceptive on their part. I am furious they took over my basic PayPal act and turn it into a credit act that I NEVER WANTED.
Reviewed Dec. 23, 2016
This company is #1 ripoff. They juggle your account around as they see fit, their explanations mean nothing to anyone who doesn't work for PayPal Credit. Accounts are of different pages. It's crazy. I hope someone opens a class action lawsuit on them, when these people are paid off I'm done with them, jumping! One more thing. Some of their customer service people are smart ** and rude.
Reviewed Dec. 15, 2016
I had no idea I had signed up for paypal credit, I bought something on Facebook and signed up for paypal but it was a credit paypal and I didn't know that... So I bought something, thinking it was going on my credit card, and it charged to that paypal credit. Today I got a statement saying they are trying to collect a debt for a past due amount, AND THIS IS THE FIRST TIME I'VE EVER GOT A BILL!!! What I bought cost $31.95 and on top of that they charged me $33.95 in interest! All this without me knowing about it!
Reviewed Dec. 4, 2016
Bill me later or so called paypal credit has ridiculous interest rate. It looks sweet when you look at 6 months no interest advertisement but after 6 months, it gets really crazy. I had paypal credit balance $5000, my interest rate was $100+ a month. When my balance was $4000, my interest was $70+. Now my balance is $2800, interest is $55 a month. Really? I had $7000 balance on my other credit card and my interest was mere $55 a month. This is like highest interest I have ever seen anywhere. Use real credit card instead. Paypal credit interest rate is just crazy after first 6 months.
Reviewed Nov. 30, 2016
Other than Paypal defaulting my preferred method of payment to 'PayPal Credit'––which ended up adding to my balance very quickly––without my knowledge––for awhile and I am in the midst of trying to fix that part of this horrid misadventure. But the issue this complaint is really about, is regarding a scam that hit my account early this fall. Ipage, a website hosting service, posted a fee of about $168 to my account. This fee was supposedly for 'the next year of service'. Which, I did not agree to.
The previous year, I had bought their services at bout $3/month so my brother and I could practice our jquery and Node.js scripting on hosted websites. Nowhere in the documentation did it say anything about an annual fee of $168. A year comes and goes, and this gets posted to my account. I email both ipage and Paypal about it. Ipage has yet to respond to me. Paypal responded by saying that it isn't their problem. It should be noted that it cleared to my bank account. I was part of the 'customer protection' that apparently is a lie––being that this predatory business, ipage, was allowed to get away with scamming my account.
I did not agree to the 'annual fee' at any time. Paypal said even though that I was being 'protected' it didn't matter. This was between myself and ipage. Ipage has not returned any of my emails. In the end, Paypal's 'customer protection' did not protect me and was completely compliant to a scam. In the end, the customer was not protected and was in fact robbed of $168 plus $50 for the transaction 'fee'. Paypal is black marked in my book.
Reviewed Nov. 26, 2016
I got a phone call from a collections agency saying I was delinquent. I found out it was PayPal Credit. I owed over $1154, of which over $154 was interest and penalty according to them. I did buy a product for $1000 back in March, more than 8 months ago but I did not know it was deferred for payment for 6 months. I thought it was paid immediately. I was tricked into PayPal Credit when I thought it was the regular PayPal. I paid the principal and appealed the interest charges to no avail. I was given a reduction of $25 for late fees, however, I'm still irked to owe anything for interest. My advice is to never use PayPal for anything ever. As per Mack of Homestead, FL, "If you use PayPal you are a fool. It is not convenient. You're better off just using your bank with a real merchant account."
Reviewed Nov. 26, 2016
I have had PayPal Credit for maybe four to six months, and other than a couple technical glitches, I've never had any issues. The customer service both times I've had to phone has been very polite and helpful. The interest rates are reasonable, and my starting limit was really generous. I mostly use it with eBay, but I've used it a few other places also. I like being able to set up recurring payments to route through credit, so I have those special protections! Overall I would recommend PayPal Credit to people, but I would say that it helps to be a good troubleshooter, because PayPal and PayPal Credit both seem to be a little better suited for people who are able to spot potential issues and head them off before they happen.
Reviewed Nov. 25, 2016
I was approved for paypal credit. I linked my bank account so I could make payments to paypal credit easier. I made a purchase with paypal credit and paypal credit charged my bank account instead and made my life terrible because my bank account was -1000. When I called customer service the gentleman kept putting me on hold because he couldn't give me a straight answer and kept having to come up with something. His best answer was, the purchase did not qualify for PayPal Credit!!
Are you serious??? What kind of bullcrap story is that! I clicked on the options to pay using PayPal credit. I even got an email stating, "Thank you for using PayPal credit!" The account was closed immediately. I would never recommend paypal to anyone!! I mean anyone!! The most terrible experience I ever came in contact with. They made it out to be my concern. It was fraud and PayPal credit unauthorized took money out of my personal bank account. When I went to my bank, the bank told me they have heard of this issue several times before!! DON'T SIGN UP FOR PAYPAL CREDIT!!
Reviewed Nov. 17, 2016
I did not want to provide my checking account, so I opted to send payment through the mail. The first payment I sent I noticed PayPal sat on the check for 10 days before processing it. When I called customer service they said as long as my payment was postmarked by the due date all was well. WRONG...THEY LIED. They began charging late fees the next month after deliberately sitting on my check payment and not processing IT...despite me paying 5x the minimum payment, 10 DAYS IN ADVANCE. These late fees are gone, never to return. PAYPAL CREDIT *WILL* EVENTUALLY TAKE MONEY FROM YOU. Stay very far away from this service.
Reviewed Nov. 10, 2016
PayPal Funds was the primary funding source, PayPal Credit was the backup funding source for both transactions. My bank account was NEVER authorized as a funding source. When PayPal Credit rejected the transactions PayPal re-routed them through my bank account, which I did not authorize. PayPal credit should have declined the transaction and I should have received notice of failed funding. I am very upset that what I thought was going through as credit ended up coming out of my bank account without ANY notice.
Reviewed Oct. 28, 2016
I've been on the phone with PayPal 3 days in a row. Every time I get put on hold. First time for 45 min, second time 40 min, 3rd time 20 min and no one answers. Last time they offered to call me back in 7 min. 3 hours later no one has called. These people are a joke. It's incredible how they collect your money within a few seconds but take forever to resolve a return and refund your money. Legal action should be taken with the company. Why is our government not regulating this company. Never again will I use PayPal.
Reviewed Oct. 19, 2016
I was given $1201.00 in PayPal credit. I have tried using the PayPal credit on numerous websites including eBay. I have tried the stores listed on PayPal website. I have tried to pay invoices received through my PayPal account. I have tried to send money. I have not been able to use PayPal credit once. I have called PayPal Credit several times about this. The last rep said the computer system decides to approve or not approve each transaction. Each rep I talk to tells me something different but always comes back to the computer system is not allowing it and they cannot do anything about it.
Why am I unable to use my PayPal credit to pay for anything? Why did you issue me PayPal credit if I am unable to use it? When you ran my credit to check my credit worthiness it takes 2 points off my credit and then once approved my credit score drops a few more points. I am okay with that and know it will recover for the benefits of using the credit. There are no benefits to me for you bringing down my credit score and adding a credit account to my credit report if I am unable to use the credit.
Reviewed Oct. 18, 2016
Overall, to begin with, I was happy with PayPal credit because it helped me thru a rough time. I got a $800 credit limit. I started paying it off. My minimum payments were about $25. I have not used the card in 3-4 months and have paid on time every month, but somehow I have only $25.11 available after paying $25 for 3 months without spending any money? Called but some foreign lady answered and said it's because of interest. Uhm, no. Worst decision I've ever made. Don't do it.
Reviewed Oct. 13, 2016
Paypal offers this line of credit (Paypal Credit), but they won't let you use it. I called them today. The rep told me even though they approved me for over 2k, Paypal will decide if you can buy anything with it. What the hell is that? Well I don't much about business, but you'd THINK, they'd want to get the interest from the product. It's very frustrating. I've tried to buy eBay items of different amounts from $140.00 to $550.00. I've tried different days & times also. Anyone have any ideas? And sorry I don't have an order # since I couldn't buy anything. Plus they don't explain why they decline it. This is what I get: "Your application can't be processed. We're sorry but you won't be able to use PayPal Credit for this purchase. Please choose another payment method". Stupid Paypal.
Reviewed Oct. 9, 2016
I was granted a line. I tried to use it. Denied. Over 10 attempts over 2 weeks for ANY amount, unable to use it. PayPal gave me the following excuses: "Try in 15 minutes. Try another browser. Try in 24 hours. Try another merchant. Oh, That merchant does accept PayPal CREDIT. You can't use all of your line" (I wasn't trying to any it would deny ANY amount). Don't waste your time with this. I am going to file a formal FDIC and Consumer Protection Agency and CA Attorney General Complaint.
Reviewed Sept. 23, 2016
I have never opened a PayPal Credit (Bill Me Later) account. I recently received a letter dated September 19 stating that I had not been charged interest on my account but would be in the future by Comenity Capital Bank. The letter was the means that I became aware that I had a credit account through PayPal that I had never opened. I called the phone number 866-528-3733 and was told I had in fact opened the account in 2014. The letter said I had opened it on March 5, 2013. They didn't even have a straight story about the date they claimed I opened the account. I asked for the account to be closed. I was told it is now closed, and I hope that is true.
We all know that Wells Fargo employees were opening new accounts without the knowledge of the account holders. Apparently PayPal has been doing the same thing. I assume that Comenity Capital Bank sent out the letters about the interest charge as a subtle way of letting PayPal account holders that they had a credit account that they were unaware of and might want to close. Such a move would have been triggered by the Wells Fargo scandal. Probably anyone with a PayPal account should check to see if they also have a PayPal Credit account that they have no knowledge of. If someone opened a sham account for me, many others are probably in the same boat.

Reviewed Sept. 21, 2016
Received 1 pg letter from PayPal credit referring to changes in my account. PROBLEM: I have never opened an account with PayPal or PayPal Credit. I accessed their website and tried to open 'my account'. I was prompted for my email address. That failed. I was prompted for my phone number(s). That failed. I was also prompted to sign up for a PayPal account so I could report the problem. The email option also requires an account. Since I can't login to account I didn't open, I gave up. It was after hours. Called next day. Janeen answered. I explained the situation and it quick was apparent that she wasn't empowered to help me. I asked to talk to a supervisor.
Steve - manager came on the line. I repeated the problem and asked to have my name and address removed from the system. He asked me for my email address and phone number in order to validate my account. I told him my phone number, email address were not in their system and could not be linked an account with my name and address. He told me that company policy did not allow him to go further unless I gave him the information that I'd already proven did not work. He also could be fired if he attempted to access the account in my name if I didn't give him my email address and phone number.
Finally after talking in circles for 45 minutes, it was apparent that he was either unwilling or incapable of resolving the problem. As a closing suggestion he suggested that access the credit rating companies to see if there were any recent records referring to PayPal or PayPal credit. If there were then could open a fraud report. I did recommended research. No negative reports of any kind. Yet someone apparently with access to my information has apparently opened an account in my name and PayPal credit is unable or unwilling remove the bogus account.
Reviewed Sept. 20, 2016
NOTE: Interest and fees charged by a lender cannot exceed fair credit consumer laws. This company is in CLEAR violation of that, and a "CLASS ACTION LAWSUIT SHOULD BE INITIATED". PayPal credit is an embarrassment to eBay, and every source that uses them. I dropped my account today, BUT to make my point, I will never again do business with any vendor that uses PayPal Credit as an option. These folks are thieves.
After literally stealing $114.00 from me in fees ILLEGALLY (knowing that they are under the radar and for that amount I wouldn’t cause them grief)… I closed my account, and in the process of paying off charges that I just made THIS MONTH – that were not due yet, I was charged some account termination fee for another $35.00 (seems to be their magic number). In 2016, I was charged $2.16 in TOTAL interest – and $114.00 in FEES. Get that... $2.16 in TOTAL interest – and $114.00 in FEES - so far this year! PayPal Credit will see this message on every available rating site. Hint: In the future – don’t mess with someone that has nothing to lose. You can’t win!
Reviewed Sept. 16, 2016
If I could rate them a "0" I would. I opened an account with PayPal Credit in 2014. I was very happy that I was given the opportunity to get this account. Throughout the year I have told many family and friends about how happy I was with PayPal Credit and they have also open up accounts with you. I've made my payments on time, even paying two. I have spoken with several reps from their customer services due to never received a bill. I was told I had chosen to go paperless (NOT) when I opened my account therefore making my account late for $9.78. Was shocked due to my checking is set up for PayPal as well so why would I charge $9.78 and not pay it. Once I got that matter cleared I continued to make payment to pay this account off. My account show it due 15th of the month. Which I gotten burn before because I paid them in advance and still received a late fee due to no payment on the 15th.
So I said, "Ok I'll pay it on the 15th or 16th," due to billing cycle doesn't start over until the 18th. This company is unreal. I still received a $35.00 late fee. I spoke with the very unprofessional rep and her supervisor. They try to belittle you like this is the only credit card you have. I've spoken to many reps from this company and been given the incorrect information and therefore I'm being penalized because I wasn't told this when made payment. This matter should have gotten to this point if reps were more knowledgeable of their company procedures. I would not recommend PayPal Credit.
Reviewed Sept. 13, 2016
I had a credit of almost $1,000. I closed account and was promised a check for the credit. I called four times and was told three times "the check is in the mail" which meant "it's not my job mon". Now it's a month and I was advised last Thursday that it would in my mailbox. Debbie said that's what her supervisor said. It's Tuesday and not only has no check arrived. I found out it first went out last Friday. One day after Ms. ** told me it had already gone out. How can a company treat its customers like this. I spoke to someone named Sherell who claimed to be a supervisor and surprise the check is in the mail.
Reviewed Sept. 10, 2016
I was offered a $2500.00 PayPal Credit Line with little guidelines on what not to do to bring red flags to a PayPal Credit Account. I still can't use my PayPal account with eBay Purchases or with Invoices.
Reviewed Sept. 2, 2016
Purchases are confused as PayPal debit card which is separate. It is auto filled from a bank account so balances are automatically paid and the debit card managed balance restored. PayPal Credit is a loan shark operation hiding behind PayPal debit card. If you make a purchase thinking it is being billed to the debit card and will be auto-paid on time, and it ends up as a "loan" on your PayPal Credit account, you never hear about until months later. Thinking the bill was paid on time, you dismiss it from your mind. Instead, PayPal Credit was laid a trap. You have a "loan" accumulating interest and default penalties of exorbitant amounts. Finally, they call or send a bill in the mail, but by then you will "owe" them huge fees. They know their business model is a scam.
After cancelling my account, they invited me to take a survey online. From the questions you could tell they were worried about consumer fraud. I'm wondering if there is a class action group being formed to file suit. Reporting them to the federal agency responsible for consumer credit cards will probably not work to put them out of business.
Reviewed Sept. 2, 2016
Too bad I can't rate PayPal Credit zero stars. It has been the most horrifying experience when it comes to making purchases online and dealing with their customer service, not once but 6 separate times. How can you extend $2200 of credit but allow 1 purchase of $47 and some change? For the last 2 days I have tried to purchase an XBOX One and a few games from Walmart.com. At checkout the PayPal page would load then give the option to use my PayPal balance, debit or PayPal Credit. Again... I have $2200 of extended credit. I chose PayPal credit and the payment is turned down. WTF? This happens twice, each time asking me to choose a different form of payment. I try again 4 hrs or so later and this time, it doesn't even give the option to choose credit, it wants me to use my debit card tied to my account.
I call PayPal, go through all the verification processes and troubleshoot the problem. I was told it was a security issue due to the large purchase amount. Ok fine, just verify that the account is mine and answer security questions that only I know right? Wrong! They tried to override the transaction to make the purchase go through... Still denied. They then connected me to the department that handles these issues. Problem fixed right? Wrong! This time they told me to try again after going through all the verification process. It denied the purchase yet again, only this time, locking me out of trying until 24 hrs or so. The PayPal agent that dealt with the situation said the account would reset the next day.
Fine. Day 2=total nightmare from Hell. Exact same thing no matter the merchant. Ended up calling PayPal and PayPal Credit. Both trying to fix the issue; each call reaching blood boiling points due to getting a different total half-cocked BS answer. They would either blame it on the merchant or my account settings along with it being a large amount of over $400. The $2200 available credit is a complete joke and feels like a scam of sorts. What good is giving a man/woman a credit line if you aren't going to allow you to use it? Out of all the credit resources that I've used throughout the years, I can confirm without a doubt, that PayPal and PayPal Credit are the worst service I've ever had the displeasure of using. Due to this fact, I will be paying off the account balance and closing this garbage of a service.
Reviewed Aug. 30, 2016
I signed up for PayPal sometime last year. I used it to pay for a couple of things here and there, and returned an item or two at one point. Suddenly when I am checking out I see "You have a $35 credit!" which I think, awesome! I didn't realize I had this but it must have been from my returned items. So I clicked to use the credit. Little did I know that this was signing me up for a CREDIT CARD aka PayPal Credit. I'm a pretty savvy consumer with a legal background, and I could not make heads or tails of it. I didn't know that I even had a line of credit until they sent me a late fee in February! I called, saying I had no idea what PayPal Credit was, I didn't want it, I didn't know I even had it. I was happy to pay the balance but I wanted the late fee waived and the account closed. The lady very nicely agreed to waive the fee, and I paid and I thought the matter was done. This was in February.
Little did I know they did NOT close my account. And when I made a purchase on eBay in July, even though I remember entering in my credit card info, the PayPal Credit account got "magically" selected. So last week I get another bill with another late fee. For an account I never signed up for and had asked to be closed and had not knowingly used. So I call, get the runaround. The lady says she can't waive the late fee because I already used my "one free late fee waiver" per year, which I didn't even know was a thing. I told her the account should have been closed in February. She said someone would have to go back and listen to the recorded call to confirm my story (because sure, I'd make that up) and would call in a couple of days. Of course, I never get a callback.
Fast forward to today, I call back again because now my balance from a $43 purchase in July is $70! All I want to do is pay the $43. But I want the additional $27 waived and my account closed. Account rep 1 - understands my story, admits that even she had been signed up for PayPal credit without her knowledge at one point (before she started working for PayPal, but still... wow.). She understands my story, confirms that my account was closed last week (hooray), but doesn't have the authority to waive the late fee so she escalates my call to a supervisor. This supervisor, Tia, wasn't having it. I explained and explained, she said that "she understood" but she had "made her decision and wouldn't go back on it." What??? She said I must have known what I was signing up for because how else would they have my purchase info? She even raised her voice and said "MA'AM I HAVE TOLD YOU MY DECISION."
So I asked to speak to HER supervisor and she smugly informed me that in order to do so I would have to write in. Wow. Really transparent and helpful, PayPal. So I said "Ok... I don't want to speak to anyone above you, I just want to speak to someone else." It worked! She transferred me to a guy named Matt. Matt (now I've been on the phone close to 45 minutes at this point) listened to my story and then asked "would you be able to pay the original balance today if we waived the late fee?" Um, yeah! He was very nice and walked me through the pay by check over the phone (why they don't let you pay with debit over the phone is beyond me). So finally after two phone calls totaling a little over an hour, I was able to pay the original balance off, and get my account closed. So... win for me?
They may have ended up doing the right thing... sort of... at the very end. But It is extremely deceptive to tell someone they have a "credit" when what you really mean is "line of credit". It's even worse to sign up that person for a line of credit without them realizing it. It's EVEN WORSE to have PayPal credit auto select and repopulate when you refresh a page even when you want to use your normal credit card. It's also terrible to not close a person's account when they ask for it to be closed. It's also terrible to throw the "terms and conditions" in someone's face when it's so clear that what happened was misleading, at best. It's not ok to charge late fees for a line of credit a person never asked for, never wanted, and never knew they signed up for. These are all deceptive business practices in my opinion and I am super leery of this company. Everyone beware!
Reviewed Aug. 26, 2016
If I could give PayPal credit zero stars that would be too much. I was online shopping for an elliptical machine. I saw one on Nordic Track website that I liked - I saw an offer to apply for PayPal credit, I was immediately approved for $1500 and purchased that equipment. A few hours later, I saw the SAME machine on another site for $800 so I canceled the initial purchase and attempted to purchase the other one for $800. PayPal wouldn't allow it. I called PayPal credit and they assured me I had $1500 available and there was no problem on their end and that I could purchase it. I tried 3 more times during that evening and each time it didn't go through. I called PayPal credit again and they told me it would work in 24 hours. I waited over 24 hours, tried to purchase and again it didn't go through.
I called PayPal credit again and they said it was because I had to create a PayPal account, which is separate from PayPal credit. OK. I did that. A PayPal representative told me I was good to go & my account would allow the charge. I tried again, and again and once again... still PayPal would not allow the charge. I called PayPal credit AGAIN. They told me the issue was that I needed to link a credit card, so I did that... still didn't allow the charge. I called PayPal AGAIN. They said while we were on the phone together, that I should try to make the charge again. I did, it didn't go through. I was put on hold then hung up on. I called PayPal credit again. I was told that because my PayPal wasn't at 100% that was why they were blocking the purchase. Ok, I asked "What did I need to do to make my profile 100% the rep?" said I needed to link my bank account. OK I did that. Still blocked the purchase.
I got very frustrated and let that day go. Tried again the next morning - still blocked from making a purchase. I called PayPal credit again. They told me that there was NO problem on their end. They put me on hold and told me they were going to try to override it to allow the purchase, but they couldn't do it either and they had no explanation for it. I waited several hours and tried again to make the purchase - still blocked. I called PayPal credit again and they said there was a security issue and put me on hold. The rep came back and said she thought there was a security issue but she was mistaken. She then said that the email addresses on the PayPal credit and PayPal accounts were different, so she straightened that out and assured me that I would now be able to make the purchase, no problem!
I tried again, still blocked. She told me to wait until the system reset itself overnight and try again in the morning, 7 AM their time, 10 AM my time. I waited until 11 AM my time and tried again, no... still blocked. I called PayPal credit AGAIN. I was told by this rep that I needed to try to purchase from another merchant and the problem was with that merchant. OK. I tried through a completely different store. NO, blocked again. I called PayPal credit AGAIN. This time they told me my account was blocked because there were too many attempts to make purchases ! NO kidding!!! They were the ones who kept telling me to try to make the purchase!!!
It's been several days, and the PayPal credit representatives are getting aggravated with my calls. I asked the simple question "if you extended me $1500 credit, they why am I not allowed to use it?" I get varied answers, such as the account is too new, too telling me that's too big of a charge ($800?) when I have a $1500 credit line?? They claim they can't do anything and really don't know the specific reason I am blocked. It's all speculation. I have credit cards available from other places.
Right now this is about principal not the actual item. How can a company ANY company extend credit to you, approve you, then keep blocking you for no real reason? I am not an online shopper, that's my wife's job. She has had a PayPal account for years, and anytime I want anything online (rare), we have used her account. I just so happened to see this one piece of equipment that offered a decent monthly payment with good terms for 18 months and I figured I'd apply. Never ever again will I use PayPal for anything. Due to this horrifying experience my wife is considering utilizing other payment methods for her numerous online purchases.
Reviewed Aug. 26, 2016
I had a PayPal credit account for years. I always paid as agreed. When I opened the account my FICO was 680 currently it's 725. My balances on revolving are lower than they have ever been. I was just advised that my account was closed without notice.
Reviewed Aug. 22, 2016
It was NOT clear to me that PayPal Credit is NOT associated with PayPal. I thought I could use a $2 credit with PayPal to pay part of a small charge I had with PayPal Credit ($130). Did not happen. This $2 difference built up to over $20 in late charges before PayPal Credit bothered to send me a bill in the regular mail. I may have deleted or sent to spam the email notices, but I could not find any in my inbox. When I called, PayPal Credit admitted they had on record that I had closed my account with them, but somehow, they never contacted me to clear up the misunderstanding about the less than $2 difference between what I had paid them and what they thought I owed. 8 months later, I finally get the bill in the mail with all these late charges and notification that the bill had been sent to collections. AAAARRRGHH!!!
Reviewed Aug. 20, 2016
Paypal credit is the worst credit company I have ever dealt with! I have paid them numerous payments even weekly of large amounts to get my bill down and they have charged me $35.00 for a promotional purchase that I paid off months ago! They told me I have to call in when and state that I wanna make a payment to a promotional purchase. Never was I told that when I signed up with them! They are sneaky. After paying off my promotional balances I have been charged every month around $8 in interest even though I am putting way more than the minimum payment there. They told me if I put more payments there the interest would be less and no it's not. It's the same. I am so close to paying this card off and will immediately cancel afterwards! Never again! Do not ever apply with paypal credit! They suck your money and they suck. Period! They are losing a great paying customer...
Reviewed Aug. 13, 2016
What a scam this is. They lure you into opening an account, hand a hard credit report and approve you for a line of credit. Mine was 2800.00. Have tried on several occasions to use and have only had one transaction of 22.00 accepted. Any and all other transactions did not have the PayPal credit option when checking out on PayPal and wanted to take the money out of my checking account or another credit card. What a joke PayPay Credit is. Had I done the research prior to opening the PayPal credit account, I never would have applied or accepted it. Do yourself a favor and save yourself a lot of hassle, stay away from PayPal.
Reviewed Aug. 11, 2016
I spent the good majority of my morning yesterday talking to these idiots. I signed up for PayPal credit recently and was approved. I went to make a purchase and it would not give me the option. Called PayPal (3 calls) to get it "resolved". The woman that "fixed" it unlinked it from my PayPal to a new PayPal. NO GO. Since it was a new PayPal I still couldn't use it. Called these idiots back and got it switched back over. Due to adding it back it limited my account. I had to call 4 more times to get it fixed. Still not resolved. Finally after the 11th call, and 4 managers it was fixed right? Wrong. I went to make a purchase using credit... and when I looked in my bank account PayPal reverted it to processing the payment through my actual debit card. I am deleting my account with them today and filing another complaint with the BBB. These people are complete and utter morons. NEVER do business with them!
Reviewed Aug. 11, 2016
Very simply I asked for them to research a company I purchased from just to determine which computer I had. I also contacted the seller that promised a return call. Seller gave me 2 tracking numbers. No call from seller or PayPal. PayPal works with dishonest merchant services to run up credit charges. Then closes your account under dishonest dealing with seller. Stay away from their credit division. Merchant Rakuten. Also sold me a computer that they didn't have in stock.
Reviewed July 31, 2016
Previously known as "Bill Me Later" this company will intentionally hold on to your payments in order to scam more interest out of you. And it builds, and builds, and BUILDS. We paid what we owed ($54) on time, but they held on to it and charged us $30 interest. When we didn't pay it, they continued to charge us interest. And finally when the interest was $170, we wrote a letter to consumer affairs who got in touch with them. They reduced the overcharges to $50. Still haven't paid it. They said they closed the account and aren't charging us more interest. But they are. Don't ever use this "service".
Reviewed July 29, 2016
Requested a check less than 5 minutes ago and they want to charge $15 fee to cancel it. It costs $1.50 to send it out. What kind of crap is this? That is an outright scam!
Reviewed July 28, 2016
PayPal is tricking people into signing up for their credit!!! They tricked me into signing up, and then they DID credit checks with Equifax and the other agencies. This has brought my credit score down. I have contacted my attorney. We should all get together and file a lawsuit against PayPal. They are dangerous and they will deceive you and ruin your credit. Beware of PayPal!!!
Reviewed July 28, 2016
Accumulated over $100 in fees on an accidental $5 purchase in 5 months. Of course they don't notify you of a past due payment until they a nice big pile of fees... Closing account required calling in and had me on and off hold for an hour.
Reviewed July 23, 2016
Whoever concern it maybe. My identity was stolen several years back. Someone open up an account in my name. I got a police report and sent it to them so it rocked on for a while. They finally figured out it wasn't me. Till this day they will not let me open up an account with them all because what someone else did. I think it's pretty lame for them to hold it against me. I hardly ever complain but this PayPal Credit is a damn rip off, high in interest and payment wise. So beware of this business or whatever they consider their self. I think ebay needs to get someone else to handle the money situation on selling and buying. Paypal credit will never get my business on financing wise. Far as my concern they don't exist.
Reviewed July 2, 2016
I very rarely write bad reviews for businesses. Usually if I am dissatisfied with something, I stay away from the company or product and that was the end of it. In the case of PayPal Credit, they made me so angry I literally made an account at ConsumerAffairs just to report them. I was the victim of identity theft - someone opened a PayPal Credit account without my knowledge or authorization. Obviously, the person used an e-mail account that does not belong to me, so whatever it was that he bought (assuming he even bought anything; for all I know it could have been a phony purchase made to a fake business that doesn't exist), I was not notified of it at all. However, the mailing address on the account does belong to me.
So what happens? Due to PayPal Credit's deferred payment plan, I was unaware of the whole thing until 6 months later, when I got a "Late Payment" notice from PayPal Credit in physical mail. I called them right away about this, expecting I would be able to sort it out easily - you know, like in the case of credit card frauds. If your credit card gets stolen or charged fraudulently, they immediately freeze your card and issue you a new one, and that is that. They don't make the customer do all the legwork or handle the legal mess.
Well NOT PayPal Credit. The first guy I spoke to on the phone was already very rude. He basically did not believe that those "purchases" were not made by me (made some comment about "Yeah I am just trying to make sense of this - why would you - I mean someone - buy this and then blablabla"). I told him once again that I have no idea what was purchased, and that I NEVER opened a PayPal Credit account (it's something that requires an approval process, like a credit card application - I would remember if something like that took place).
Somewhat begrudgingly the customer support guy agreed to send me an affidavit to sign. He also asked me if it would be okay for PayPal Credit to release the account information to the authorities for investigation, to which I said "Yes" (I was therefore under the impression that they would report this to the police or their own legal department or whatever - you know, the way normal banks/credit card companies do it). He also assured me on the phone that my PayPal Credit account would be closed and that any further attempt by anyone to create a PayPal Credit account in my name would cause me to be notified.
About a week later the affidavit arrived (basically just allows me to declare that those purchases were not made by me etc.). I signed and returned it, and didn't hear back from them for months (this all took place in February), so I figured everything was taken care of. Came late June, and I get ANOTHER late payment notice. No explanation or accompanying letter, nothing. Basically just "You still owe us money". I was like "What the hell?" So I called PayPal Credit again, and they told me it's the same bill as before, because "preliminary investigation" results showed that I am still responsible for the charge.
To make matters worse, they couldn't even tell me ANYTHING about the PayPal Credit account in question - for example what was purchased, and what e-mail address the person used to open the account. They actually made me fax a request for account info over - yes FAX, who the heck uses fax anymore? It's the ** 21st century - because what, there's apparently some sort of security info I can't give over the phone instead of fax to verify my identity?
That's not even the end of it. A few days later after I faxed my info over as instructed, I got a letter from PayPal Credit, saying that I need to send in ANOTHER copy of my request form - in MAIL - along with a copy of my government ID (it also said copy of the ID and the information request form delivered over fax is not acceptable). WELL WHY COULDN'T THEY TELL ME THAT IN THE FIRST PLACE, INSTEAD OF MAKING ME RUN AROUND IN CIRCLES??? So now I have to send them a physical mail, just to get some freaking basic info about the account (such as the purchases made and the e-mail address the account was made under), AND then I have to file my own police report before PayPal Credit would even take any further action to investigate this case.
The sheer stupidity and incompetence on display here is simply stunning. I have never felt so abused and dismissively treated by a business WHILE being a fraud victim. I've been a PayPal customer for OVER A DECADE and have a perfect track record on my account, always paid my purchases and bills immediately etc. - and PayPal Credit actually thinks I would risk all that to pull this little stunt? If it weren't for the fact that PayPal is now used by every single online shop, I would close my account in protest of the way I have been treated (I know PayPal Credit is technically a different branch from PayPal, but still, they are associated businesses). The notoriety surrounding PayPal Credit is TOTALLY true. Stay away from this horrible company/service.
Reviewed June 30, 2016
When I was sent the MasterCard from PayPal credit I called and spoke to someone in regards to the $4,600.00 I was told was mine to spend and that the balance on my PayPal smart account would be put on the MasterCard and I said "then how do I have $4,600.00 dollars to spend?" I was told that the amount was above the balance that was being put on there and it was mine to spend and that the items I purchased would be added to the smart balance that was put on the PayPal credit card... Well not only was I told this once but three (3) different times I called wanting to make sure I fully understood! I am in a wheelchair and was so excited as I was needing to buy a new chair and purchase a machine for my legs and go back on Nutrisystem to finish losing weight to get rid of the type of diabetes I have.
Well I had already started finding out about the machine and wheelchair - so I called Nutrisystem and the man helping tried to put the card thru 2 times... so I called and was told that I only had .44 cents available and after numerous phone calls no one was willing to admit I had been lied to and I told them I wanted the typed phone calls and for them to listen to all three calls I made and what liars they make out of the people that work for them! I wasn't wanting to buy stupid stuff. I needed these items to help the quality of life and the stone cold person I was talking didn't care... What jerks. I have problems with PayPal not getting their payment posted on time and it was there so many things and what if I had not activated the MasterCard if they are doing away with PayPal smart accounts?
Reviewed June 30, 2016
Ok so I was in between my pay period at work so needless to say I was broke until the following week. I was at work and starving so I decided to sign up for PayPal credit to order some food from GrubHub. The purchase was like $16 bucks or so. No biggie since I would pay off balance the following week. Anyway, I made the purchase and GrubHub gave me the option for Paypal and then I selected credit. After purchase I logged into Paypal to see the balance on the Paypal credit and sure enough the $16 was there Great! Well the following week I look at my bank account and I see that paypal was trying to take the $16 purchase from my bank (mind you I had only $1 in my account), which caused me to get an overdraft fee of $34.
I called Paypal and they gave me some excuse that merchants have a right to decline paypal credit. WTF... why would they do that if they had that option on their site. I asked if there was anyway in the future that I could do to prevent this from happening and basically I got no. So any purchases made would be a gamble if they accept paypal credit or not. I'm still not understanding why GrubHub would have that option if they don't accept paypal credit and just paypal by itself. That means my bank account is open for them to extract money from my personal account all willy nilly. (Why would I use paypal to extract funds from my personal account if I have a debit card).
Anyway the only thing they could offer me was a typed email to my bank stating to pls reverse the overdraft fee, which my bank didn't need to dispute the charge. Needless to say once paypal collects their $16 buck, I will be closing all accounts with paypal. I would rather get a real physical credit card for emergencies... at least I know it will go through. So a $16 purchase cost me $50 dollars.
Reviewed June 29, 2016
Ordered artwork from Art.com. Checked out with PayPal Credit. That's credit stand alone with PayPal not linked with checking or credit card. PayPal credit gave me a line of credit, ordered picture from Art.com. PayPal Credit authorized my Visa card, charged for 144.00, then realized their mistake, and d/c my Visa card from my PayPal Credit account. In the meantime postal service lost art work. Art.com will not return money to my Visa card because was charged by PayPal Credit. PayPal Credit will not accept return money because they d/c Visa card from PayPal account after discovering their mistake. Now no money or picture. Tried to cancel.
Reviewed June 24, 2016
I had a problem with my PayPal Credit account and knew that moneys that were supposed to show up as available credit as I kept paying off my promotions, was not showing up. When I spoke to the reps, several of them sometimes several times a day, they would often imply that their "computer system" could not be wrong. They also keep saying that the numbers balance out so it must be correct. I told them "you can have wrong numbers balancing out and that does not mean they are correct!" Many times the reps made me feel as though I was some idiot who did not understand. In one case I got into a heated argument with a "supervisor" who insisted my balance was a certain amount and it was not!
Finally after I stopped using my account, I spoke to a supervisor who said she would do the accounting and get back to me. She sent me an email and it was clear as day that there were mistakes. I pointed out the mistakes and now she has agreed to go through the issue again and send it to their back office for correction. Their head office is in MD. I live in MD and threatened to go to the office and complain if the situation was not addressed. My advice is never listen to the reps. They say they had a computer glitch in May and that could have caused the problems. Whatever it is, don't accept that the reps know what they are talking about.
Reviewed June 18, 2016
This place is awful!!! I should have read all of your reviews giving it one star. I bought something in May, was billed 19.99 for it, by the June bill it was in collections and I owed 26.99 and then when I called on June 17 it had jumped to $53. WHAT!!! I knew the interest rate was out of this world but my bill more than doubled in two months and they ruined my credit. This is a POS company so beware. I will never order anything ever through any PayPal account. What they do is criminal. I can't believe they are allowed to take advantage of people like this. Anyone want to champion a class action suit?
Reviewed June 13, 2016
So I just got the spend 50 get 15 dollars off deal on eBay. Before the 15 dollars off my total purchase was $118 after $103 but PayPal credit charged me $130. They double charged me for a single item. I did not order two of the same item. I even checked my PayPal main summary and it only showed $103 worth of purchases. What should I do? Feel free to comment any good suggestions.
Reviewed June 8, 2016
I will spare you the minor details of my experience with checkout at QVC.com, except to say that it was fraudulent, and that Paypal Credit refuses to do anything about it. Using the Paypal Credit payment option, the QVC checkout process attempted to force me to create a new PPC account. I already have one in good standing – why would I need a second? So, I called QVC customer service, and informed them of the problem. "Morris" simply chattered the terms of the option in the same terms used on the website, and would not answer WHY I was required to create a new account, or answer my other questions. My next call was to PPC customer service, with the same complaint. Speaking to Jillian, there, I got the same response as from QVC, PLUS a new wrinkle – it's THEIR fault! That has a familiar ring, as when I created my PPC account, I could never complete a transaction.
After months of complaining to PPC CS, someone in Colorado FINALLY discovered a bug in their database about my account. My point here is that PPC WILL ALWAYS BLAME SOMEONE ELSE, AND THEY WILL NEVER LISTEN TO THE CUSTOMER. They will in fact, screw the customer over to correct their own mistakes! How do you deal with this??? The only way that works is to threaten lawsuit! Write a letter of complaint, stating that it is written on advice of your attorney, and send it registered mail return receipt.
The basic structure of the complaint should be 1) this is what you did wrong; 2) this is why it is wrong; and 3) this is what I am going to do if you don't fix this (sue you). It also helps to copy any controlling authority and elected officials you can find, and file a complaint there, as well. When you threaten to sue, PayPal will finally pull their collective head out of their collective butt, and deal with your complaint. Good luck, and keep complaining about PPC.
Reviewed May 24, 2016
I have had PayPal credit for a very long time now and have used it millions of times when ordering, never any issue but I guess there is a first time for everything. I have also had my bank account linked to my PayPal account but never carry any balance on it, it's always zero. I never use my bank account to pay - always used PayPal credit but I added the account so that my account could be verified. Well yesterday I placed an order for 3 items on eBay, checked out all of them at one time and chose PayPal credit as payment option. For some reason one of the transactions did not go through the PayPal credit but went through my bank instead! I was not happy about this. Yes the money was available but I also have plenty of PayPal credit available too.
When I called to find out why my bank account was used instead I got an answer of "That happens from time to time." What? That's your answer? So basically there is no answer? What happens if I make a huge purchase and you pull from my credit card and my bank overdrafts? I am waiting for this transaction to clear and then I am going to remove my bank account to keep this from happening again.
Reviewed May 23, 2016
I opened a PayPal credit account because of the 6 months no interest. I had only one purchase I needed to make and it seemed like a better option than my cc. I did the purchase online and chose pay with PayPal credit, no problem. Got the item and all is well, until I checked my bank account. The item was withdrawn from my account instead of the credit account. After getting the runaround and hung up on from their terrible customer service, I find out that after you make a purchase it goes through an"approval" process?
If it doesn't pass then they use your normal payment option, i.e. Bank account. Who does this? You apply for credit and get approval, not every purchase. Not to mention how about a bit of notice, "oh by the way we're going to be deducting this amount instead of carrying it for you." Bottom line; avoid PayPal and especially PayPal credit.
Reviewed May 18, 2016
I received a bill for a $26.75 item that I thought I purchased through regular PayPal. I was then charged a late fee of $27.00 -- more than the item I purchased -- for a total of $53.75. Once I received the bill, thinking this was a scam since I didn't think I had signed up for this credit card, I called and was told that I was approved for a fairly large line of credit (that I don't need or want). The collector said I had to have provided a lot of personal info. to get this line of credit. I must have known I was signing up for a credit card. I seriously don't remember ever signing up for this. VERY weird. I canceled the account. Won't use PayPal again. This is a scam -- They must be flying right under the "legal" radar. This could cause someone a lot of trouble.
Reviewed May 16, 2016
I had $100.00 debited out of my account from PayPal credit. I don't even have a PayPal credit account. So I called PayPal. I was not only on the phone (or should I say on hold) for over an hour, I spoke with 4 different people, the last of which was a supervisor and none of the 3 people I spoke to before her had filled her in on my situation. They took money out of my account, but told me since I don't have a PayPal credit account there was nothing they could do and I would have to contact my bank. That's completely ridiculous. Not only is their customer service horrible, but their business practices are not any good! If you took money out of my account, which I clearly didn't authorize considering I don't even have a PayPal credit account, you should be able to give my back my money! I am extremely dissatisfied.
Reviewed May 11, 2016
DO NOT GET A CREDIT LINE WITH PAYPAL CREDIT. After you make attempts to pay off your balance within the 90-days they mysteriously create reasons as to why they have to close your account AND does not bother to contact you! It's been over 6 months and I cannot get a straight answer from them as to what's going on with my account and balance.
Reviewed May 10, 2016
I had an individual order a book for me from Amazon. They made a mistake and signed me up for PayPal Credit. The minute I found this out, I paid for the book and stopped the account, I do not use credit. They keep calling me daily to tell me that I owe them 130.00, they cannot explain why I just owe it. Finally, they said it was for various fees, and they will continue with the collection process. I will never use any PayPal function again. My only recourse is to turn the company in to the state's Attorney General. Beware when using PayPal, they will rip you off.
Reviewed April 27, 2016
I made the decision of using Paypal Credit to make a fairly large purchases in October 2015 - for an amount of $938.92. They had given me a promotion of no interest or payments for six months. I get my monthly statements online, as most people do. I never bother downloading the statements. Why would I need them on my computer? Every month the same sentence at the bottom of my online statement "No interest or payment due until April 23rd." Fine I thought. When April came around I made plans to pay off the balance in full and therefore avoid any interest. Since every time I log in online, it displayed that no payment is due so I thought as soon as the promotion ends the required payment of my balance would be displayed and I would pay it then.
The interest is only deferred and suddenly I was charged $99.17 deferred interest. That was very misleading. You can only find out about the deferred interest policy if you download your statement which most people don't do. The downloaded statement is in a different format with more information. Obviously the implication on my online statement is there would be no interest charged until April 23rd. But the reality was that I would be charged interest on the full balance for the six months I thought there was no interest for unless I paid the entire amount off before the due date (in my case April 23rd). This is completely misleading and simply unreasonable. They don't let you know what they plan to do before they do it and you have to really dig around to find out the interest is only deferred.
On my statement it says, "simply no interest or payment due until April 23rd." That is not ambiguous is it? If they'd said, "If you don't pay off your entire balance by April 23rd you will be charged interest from day one of your purchase.", I would have paid it off on time, but they don't let you know you have to do this!
I went ahead and paid my original balance of 938.92 on April 27th just four days later as soon as I found out that interest has occurred. I want to emphasize that I had no problem paying my full balance since day one but because every time I logged online it said no payment due now and at the bottom it says "No Payments Plus No Interest for 6 Months". I thought my balance would be due after the 6 months and I would pay it by then. I called customer service and they told me they can do nothing about. The supervisor however was very kind and helpful and told me I can try faxing or writing a mail to the billing dispute department and ask if they can waive the interest fees and charge a late fee instead. I just did that and waiting to hear back from them.
Reviewed April 25, 2016
I have sent checks to this company that haven't been credited to my account. They claim they were returned, they weren't. I would not recommend dealing with them unless you want to double check everything they do.
Reviewed April 20, 2016
I was charged for PayPal credit that I never accepted and they are claiming that I did. They have been calling me multiple times a day at work during work hours where I can't talk and have been rather verbally abusive. This has caused a lot of stress for me and I am currently getting a lawyer involved to settle these actions. I can't believe this company would do such a thing for such a small amount of money that has now compounded into a few hundred dollars. I hope someone reaches out to me because I will be posting this as many places I can find.
Reviewed April 12, 2016
Made purchase on April 11th using PAYPAL CREDIT (I do have available credit), next day charges show up on my online bank statement. I called their customer (dis)service department call center and initially was able to speak to somebody who was very articulate and most likely even from the US. I explained the problem and she placed me on hold for a few minutes. After a short time she informed me she was transferring the call to another individual whom I can only say learned English last week and was most likely in a deep Indonesian jungle.
The time I spent with her was wasted, I asked her if she could fix the problem and she replied that she wouldn't. She even stated that yes I had available credit and that yes their records indicated that I had elected to pay via PAYPAL CREDIT but that somehow there was a glitch and they were not going to make it right. WOW! The only reason I gave them one star in the review is because there was no negative star. For an organization as large as eBay/Paypal they sure operate like a fly-by-night car lot. Transferring me to somebody in the deepest darkest part of the world to avoid fixing a problem they created is just bad business.
Reviewed April 7, 2016
I have had a PayPal account for over a year now. Never really used it until recently, until late 2015. I made 3 purchase all which supposedly came with no interest for 6 months, "SO THEY SAY". It make my payment 1 week earlier than the due date and always send them extra, like 3x extra. When I contacted PayPal about the promo, not once, but three times they stated that any additional payments would be added to the promotional balances to bring the balance down before the 6-month end term to avoid interest. On March 26th one of my promo was ending and the balance was 126.00, previously before then I had made my normal monthly payment of 25.00, plus an extra 75.00. I did this for 4 months in advance.
Now on March 30, I spoke to a very rude supervisor who tells me that none of the extra payments I made was going to the promo balance and they are charging me interest of 6 months for each promo. When they say they are giving you a promo of 6 months do not believe it. What they are doing is taking the payments and adding to the balance and come end of promo hitting you with 6 months of interest. Who in their rightful mind would sent an additional 3 payments each month knowing they have a promo that would accrue interest if not paid.
Now their excuse is that I had to call them each month to tell them where to put the balance. Not what was told to me at all! So in essence you have to babysit them, call them every month and watch your statements. They are a bunch of scammers and every time you speak to someone different they tell you a different story and OH not to mention that I ask to move the additional money sent every month to cover the promo and they said, "NO". Closing this account out ASAP.
Reviewed April 6, 2016
Calling PayPal customer service is a merry go round. GETTING AN ANSWER, means being transferred to several customer service reps who are not knowledgeable. There are chargers on my account that cannot be explained.
Reviewed April 5, 2016
I inadvertently opened a credit account when I thought I was using my regular PayPal account. They never billed me but finally started sending me late notices with interest and fees. I called and offered to pay the original charge but not the late fees and interest. They declined. I hung up. I will never pay what I don't owe. They are slippery and slick and rude.
Reviewed March 25, 2016
I opened my account on the 20th of March. It was easy. The very same day it was limited. I figured it was because of my age or something. I sent in all my documents and the limitation was removed. I couldn't use it. I sent in a email and BAM... limited again. Literally. They requested the same thing. I re-sent it and the limitations were lifted. Now I tried again. Can't use my account. Guess why? Limited again! I sent in my ID with a selfie, 3 bank statements, a credit card statement, deed to my house, copy of my SSN, cable bill, water bill, oil bill, and electrical bill. I also did the "we will call you" confirmation at 2 in the morning and that "I charge you" thing. The ban was lifted. I tried AGAIN to pay an overdue invoice. Can't. I called. My account is under review again. What more do you want? What more can I send? A blood and hair sample? Urine and stool as well with a blood sacrifice?
Reviewed March 25, 2016
First, PayPal opted most of its customers into PayPal Credit without their consent. Second, PayPal did not automatically default your account to receive all of the PayPal Credit related emails and notifications. Therefore, if you have a balance due, you're not guaranteed to even know that you have a balance due until you receive a late fee notification and interest fee. Third, PayPal Credit is not a REAL Credit Card company. They do not report to the Credit Bureau. If you're a responsible business person and pay off your credit card monthly, hoping to use the credit to increase your credit score, think again. PayPal Credit does not inform credit bureaus of your timely payments.
Then again, if you're bad at paying off your credit card, this could be a great thing. Hence, why PayPal Credit is a scam that preys on people who can't or don't pay off their credit in a timely fashion. Even the PayPal Customer service agent told me that most PayPal Credit users have a maxed out account and appreciate that it is not reported to the Credit Bureaus.
I'd also add that because PayPal is tied to Ebay, the complexity of managing both incoming and outgoing payments has just gotten more complicated with PayPal Credit. You may think that an incoming payment from an Ebay sale will cover your outgoing expenses, but it may not. For instance, if you make $25 dollars on a sale, and then transfer that $25 to your bank account, all of the sudden you might see a $2.99 fee from Ebay for selling that item appear in your PayPal account. If you're using PayPal Credit, and you don't remember to pay off that $2.99 fee, you're going to be charged a late fee by PayPal.
Reviewed March 23, 2016
I completely paid off prior months bill and then paid $450 on this month's bill 5 days before the statement closing date. I had $600 in new promotional charges and $250 in non-promotional charges. They now say I still have a minimum payment due of $25 and amount to avoid Standard and Deferred Interest OF $240 for this month's billing period, when I have paid $450.
And I now only have $150 in promotional balance remaining on my account. I am in on my 12th!! Time back and forth with them and NO ONE will explain to me how my payment was applied to my account (promotional vs. non-promotional) or why I have a payment due of $240 to avoid interest when I have paid $450 for this month. They are giving me the RUNAROUND and sending me their terms, which they are obviously not following.
Reviewed March 16, 2016
I call PayPal to make an arrangement to pay a large sum off on my account. The service guy was not helpful with this arrangement and denied to help me. Apparently he has closed my account before it's been paid off and now they are taking money out of my regular checking account for small purchases claiming it's my PayPal credit but in fact it's from my debit card.
Reviewed March 16, 2016
I applied with PayPal credit a month ago. Well on the 3rd of this month and it has been a mess. I only applied for this account because it was supposed to be safe and easy to use and it has been everything but that... I have been on the phone every day for so much of my time and have spoken to so many different people that would tell me different answers of how to fix the problem. I understand that each time you call you can't talk to the same person however they should apply a system where it is noted in your account what agent you talk to and what he advised you so you don't keep going in circles like I have, and the worst thing is I have been speaking to supervisors even on the phone 3-way so they could hear what they both was telling me... I thought that would be the end of my nightmare but it wasn't. I only wish they were just as attended to you when you needed their services as I sure they would be if I didn't pay a bill.
I have ask for an email to whoever it is that monitors this services but they say they don't have one. I don't believe that. It's getting me nowhere talking to supervisors and they act like they don't care that they have put you in a bad situation which I really depend on. Plus caught up timely that I have had no other time to look for other options. After I have called several times for a mistake they had made they should stay in contact with you until the problem is fixed... and right now I am searching for whoever I can to give me information for someone over them. Now after following the steps they told me to, I am now locked out of my account... crazy nightmare.
Reviewed March 15, 2016
In trying to pay off my balance they charged me interest twice before I could pay it off. Finally called. They refused to charge off small interest balance but took payment over the phone to avoid further interest. They lost a long time, good paying customer over $17. Plus I will spread the word to friends, family and associates. Service and management was better before PayPal got involved.
Reviewed March 15, 2016
I received a bill from paypal credit with interest and late penalty in August 2015 for a $7.53 charge made in May 2015. I did not make any charge to any credit account and I never applied for credit. All my charges are directed to my bank account or visa. Paypal claimed I did. I went around with paypal and they agreed to drop some of the penalty and close this if I paid $15.93. So I told them to take it out of my bank account, which was agreed to.
I kept getting mail bills with outrageous penalties attached. Paypal then claimed that my bank account declined the payment. I contacted my bank and found this was not true. Again to try to end this I mailed them a check for the agreed amount. They are still sending me bills and ignoring my contacts. The latest bill is $153.00!!! I was also just informed that paypal credit is a new name for bill me now. I opened a "bill me now" years ago mistaking it for just a mail billing not a credit account. When I found out it was a credit account I called and cancelled it. This was in 2010. I do not want a credit account. I am not going to pay their absurd bill!
Reviewed March 8, 2016
I made the mistake of using Paypal Credit to make a fairly large purchase in Sept 2015 - $2850. They had given me a promotion of no interest or payments for six months. This was a lie! I get my monthly statements online, as most people do. I never bother downloading the statements. Why would I need them on my computer? Every month the same sentence at the bottom of my online statement "No interest or payment due until March 2." Fine I thought. When March came around I made plans to pay off the balance in full and therefore avoid any interest. But Paypal had scammed me.
The interest is only deferred and suddenly I was charged $326 deferred interest. This is nothing short of a scam. You can only find out about their deferred interest policy if you download your statement which most people don't do. The downloaded statement is in a different format with more information. Obviously the implication on my online statement is there would be no interest charged until March 2. But the reality is you are charged interest on the full balance for the six months you thought there was no interest for unless you paid the entire amount off before the due date (in my case March 2). This is completely misleading and simply unreasonable. They don't let you know what they plan to do before they do it and you have to really dig around to find out the interest is only deferred.
On my statement it says, "simply no interest or payment due until March 2." That is not ambiguous is it? If they'd said if you don't pay off your entire balance by March 2 you will be charged interest from day one of your purchase I would have paid it off on time, but they don't let you know you have to do this to avoid the scam of their deferred interest.
Reviewed March 3, 2016
I have used Bill Me Later for years. It was easier to shop online with it. When it originally transferred to Paypal Credit I didn't notice any major change. When it sold to eBay, it became absolutely worthless. I went onto the site and tried to handle a transaction and followed the step by steps, until it told me to click a button that didn't exist. When I called customer service, I spoke to three people, who kept saying, "You mean it doesn't say...?" Finally got a person who said, "Oh! There are issues with the website, we'll fix them soon" WHICH, they did fix about 24 hours later. Went in today to try it again, and AGAIN it doesn't work. Noticed in an email from our reunion people, "We can't use credit cards to pay for the reunion, because PayPal doesn't work with credit cards anymore." Sad to see it go down the drain. It was perfect in the old days. There is no order number because the transaction never went through.
Reviewed Feb. 26, 2016
PayPal makes it incredibly easy to unintentionally open their ridiculous credit account, without knowing you have done so. I made a service purchase and thought I had paid by PayPal, as I had done often before. Somehow this $20 purchase was diverted to credit, which I absolutely did not want or know I had done. Having gotten used to many fraud attempt with regard to PayPal (request for update of bank information), I ignored the emails from PayPal Credit, particularly because my computer security labelled them as probable fraud. I thought I had certainly never opened a credit account there, having never entered into any agreement to do so.
Next came the barrage of phone calls, which I also assumed were fraud. So now I checked my PayPal account and it showed a balance of zero. I phoned the number and asked the rep if I had a credit account with PayPal, and was told I did not. Continuous barrage of calls from PayPal credit collections, so finally talked to an actual human being and found the transaction diverted to credit, several months ago. A $20 charge cost me in excess of $128 to pay off. Are they legal? I suppose they are. Are they ethical? NO!! Are they evil? YES. I would label them as being fraud-oriented. My words of wisdom? Avoid PayPal, so you will know everything that comes with their label is fraud.
Reviewed Feb. 24, 2016
I signed up PayPal Credit with 18 month no interest for my iPhone purchase. I set up auto payment and have always paid the required minimum payment on time. After 9 payments, the minimum payment suddenly changed to a much higher amount with no reason given. Since I didn't check the statement monthly, I was assess $35 late fee for 5 months. When I asked why the minimum payment was changed or why was the term changed, the rep cannot give an answer, and mentioned it's my responsibility to check my statement on a timely basis. I think a class action should be filed for this matter. The company failed to honor advertised promotions and abusively charged late fee.
Reviewed Feb. 24, 2016
I like many others have been using Paypal for a long time. I had opened a bill me later account in 2008 or 2009. I didn't even know I still had such an account. I bought a ticket for a concert for 26 in December. I thought it was taken out of my Paypal account. I just received a past due notice for 90. When I call, it was a purchase that I made but I still do not understand how it was charged to this credit card, here was the bill to begin with, and now it is past due. I feel like something fishy is going on here. I called and paid the original amount and they did waive the late fees that I didn't even know I had. And I asked that the account be closed so this can not happen again. I am really gun shy with Paypal since someone hacked into my Paypal account a few months back and used it for Ebay. That was fun! The person that I spoke with was very nice and patient but the process of how I was billed on a credit card was beyond me and somehow felt tricky.
Reviewed Feb. 23, 2016
Somehow charges were added to my PayPal credit. I hadn't used it in 2 years before this. PayPal credit showed up on my PayPal account one time then disappeared. Thought I was seeing things. But even when you search for PayPal credit or use a link in an email you are taken to your PayPal account page. In my case PayPal credit balance was not there, although email links kept sending me there. I finally got a late fee email and was told they would pursue further collections. I couldn't find them. I called PayPal who told me how to get in touch with them.
Apparently you are only allowed one account linked to your PayPal account. If you have SmartConnect linked to your account PayPal credit won't show up, but the links keep sending you there. I talked with the rep, told her the story, made a payment and asked if she would remove the late fee of $25. She did. Now 2 days later they added a $35 late fee. Stay away, this thing sets you up for failure. I will have to call again and tell the story to someone else. I have an 800 credit rating, so I don't ignore payments.
Reviewed Feb. 12, 2016
I thought I had one PayPal account which I have been making payments to. Now I have been turned over to a collection agency for charges I thought I had been paying all along. This is the first time I have ever been turned over to a collection agency. I am so mad. Apparently purchases I made via QVC last year went on a PayPal credit account instead of PayPal Smart Connect (I didn't even know they were two different things). I paid it today and have severed all PayPal accounts. I will NEVER use it again. Sooo mad.
Reviewed Jan. 26, 2016
Whenever I make a payment on my PayPal credit card balance it takes 4 to 7 days for it to be deducted from the balance. When I make a purchase it also takes 4 or more days to show in the balance. So everything is so delayed that I cannot tell if the numbers are accurate. Trying to do a personal audit is a nightmare. Why does it take so long to process these accounts?
Reviewed Jan. 21, 2016
I consider myself a pretty savvy consumer. I pay attention to my credit card statements, pay my bills on time and even pay my credit card in full each month. A few years ago I signed up for what was then PayPal's Bill Me Later. I used it several times and always paid it on time and during the 6 month promotion. Eventually my Bill me Later became Paypal Credit. I have funds deposited into my PayPal account on occasion from Ebates and items I've sold on eBay. In early December I made a small purchase on eBay for $20.70. I decided to use my PayPal balance to pay for it since I knew I had funds available. On January 16, I got an email saying my PayPal statement was ready to be reviewed.
The next morning, I opened the email expecting to see that I didn't owe anything and I was surprised to see I owed $27.70. I had no idea why. I asked my husband if he used PayPal Credit to make an eBay purchase or anything. He didn't. I logged in, looked through my account and realized it was the purchase from early December for $20.70. Somehow instead of my PayPal balance, it was charged to PayPal Credit. Could have been operator error on my end, but I was pretty sure I had selected to use my PayPal Balance to pay for this. I went through my old emails and could not find a bill from PayPal for December. Why the first bill I got was a late payment bill with $2.00 interest and a $5.00 late payment fee is beyond me.
I paid it immediately and called/emailed PayPal to see if they could waive these charges since I do not have a habit of late payments - ever. Didn't get any help from anyone. The fees were not atrocious, but it's just the principal of the thing. I don't really have a need for my PayPal Account or PayPal Credit, so I'm probably just going to close out both accounts so this doesn't happen again with a larger purchase. It's too bad PayPal doesn't have good customer service and isn't consumer friendly.
Reviewed Jan. 20, 2016
Every month I receive an e-mail from PayPal that says my statement is available and I log in using the icon on the e-mail. It shows my balance is 0.00. I think "great". I got another e-mail that said I had a balance, but when I looked at the statements, I couldn't find a charge, so I sent a message via the web portal to see if there was some membership charge that I was being billed for. No response. I look at all my statements and try to find if I inadvertently checked Bill Me Later. I couldn't find anything. I looked real hard at the web page and found a balance amount in a tiny size print relative to very large available credit and 0.00 PayPal balance. Figured out a 12.95 transaction has been getting a $5 charge added every month. Called customer service and he said since I had paid the balance online there would be no refund of the service charges. The poor ratings on this site are well deserved.
Reviewed Jan. 20, 2016
2015/11/02 On phone with HP to buy laptop, offered 1 year no interest via PayPal Credit. I said yes but after providing information was told I was rejected. Attempt to discover failed. 2015/11/14 received letter from Comenity Capital Bank C/O PayPal Credit. Rejection suggested I did not initiate the app. Sent letter back to PayPal and received 1/9, "unable to verify." Apply online. 1/10 apply online and rejected. Calling 1/11 told to wait for rejection letter (never arrived). 1/20 called today, same no information response, spoke with a manager who will manually enter info, more in 2 weeks. Bottom line is after speaking with Equifax and receiving the 28 page report, there is nothing wrong. Paypal Credit is NOT responsive to potential customers. Even if opened, will never use.
Reviewed Jan. 15, 2016
Seems to be a real pattern here with these folks. I thought my eBay purchases were being charged to other credit cards I had linked (and selected) on my PayPal account. They were put on PayPal credit from which I did not receive any statements of charges, from August 2015, until January 2016. $60 in late fees and interest were added. This was the 3rd time this has happened... The second time, in 2014, I called and asked them to close the account... They never did. Yes, I'm the fool for not following up that the account was never closed. Worst credit account experience we have ever experienced!!! Stay away!!!
Reviewed Jan. 6, 2016
I bought a few speakers for $1600+ at eBay in May 2015 and paid with Paypal. I did not pay attention to the fact that eBay automatically connected me to Paypal credit, which gave me a "generous" "6 months no pay option". I normally pay Paypal using a credit card, so I took it for granted that I did it the same way this time. Later on, I did receive a few emails from Paypal credit stating my "due amount" was zero. So I was totally in the dark and discarded the last a couple of emails thinking they were the same. Until 2 days ago (1/4/2016) I accidentally opened an email from Paypal credit and found I had a balance of $1860+ which included $230 interest. I called Paypal and the guy was very rude and refused to do anything to my account. I wanted to talk to his manager and he just left me there holding the phone for 30 minutes. He never tried to find a manager. I feel Paypal credit is nothing but a scam!
Reviewed Jan. 5, 2016
I just realized that charges were being made to my PayPal Credit vs. PayPal that takes out of my checking account. Then I found out that I was past due and had no telling how many fees! I paid and deleted my account, not realizing that apparently I cannot email them or see my invoice without having my account active. The balance was $180, I only knew of $80 I had put on there. I won't even use their free account anymore. If there is any past due, they should always use multiple ways of communication. Emails get lost! I guess I have to go back to paper billing on all my accounts.
Reviewed Dec. 27, 2015
I bought a saddle on eBay that offer the easy payment plan but when I checked out, the item wasn't under the easy payments. Called PayPal, followed their instructions and still did not receive the offer even after I told them I had a print screen of the offer. This is a scam to get you to purchase the higher priced item thinking you can easily make the payments over 18 months but then they put the transaction through for only 6 mths leaving you with the high interest rates if you can't pay off within the 6 months. I asked to talk to someone else and was put on hold only to be transferred to an ** message.
Reviewed Dec. 19, 2015
I recently was approved for PayPal Credit. I was under the impression that I was approved for $2500 to use for purchases. Well here's the scam; you can only PayPal Credit when "they" want you to use it!! I made a purchase using "PayPal Credit" with a merchant that was under a biller's agreement (which means if PayPal is your default form of payment with the merchant there's no need to leave the merchant site to finalize the payment) and being that I made "PayPal Credit" my preferred payment; I had no way of knowing that PayPal Credit determines whether or not they feel like paying for the transaction, instead they decided to use my bank account. Of course with my bills and this unexpected charged my account was in the negative.
PayPal couldn't explain to me why this occurred. They told me it was a security issue in which they wouldn't be able to tell me what that issue is. I talked to a supervisor to assist me with determining how this occurred. In nice words he basically called me a liar saying that no way does a biller's agreement not allow me to go back to the PayPal screen to verify the form of payment. So with him on the phone (and me emailing him screenshots) I showed him that once you hit place order it was finalized.
Once I proved my case, I received a slight apology and the immediate return of my funds (after I was told it was not possible) and given assurance that it wouldn't happen again; well guess what happened again. PayPal Credit determined that they weren't going to approve my transaction and was forcing me to choose my bank account!! So, why do I have access to a credit line that I can only use when the issuer says I can use it?? Paid and closed!!
Reviewed Dec. 16, 2015
Bought an item on Ebay, selected to pay by Paypal. During the transaction, it seemed different. Thought I was having this charged to my bank account. A month or so later started getting credit statements. Thought this was a false charge and ignored until I kept getting them. Tried several times to call, but wait was beyond 30 min. Finally got through, requested what was bought, and indeed it was something I purchased off ebay. I indicated I never wanted the account, wanted it closed. Lady said I would have to call another department. Fed up with what I call run around, paid the original cost of the item, then ignored. Finally got a creditor statement, I called and they answered soon. Still wanted me to pay twice what the original cost was, at this time I have refused.
Reviewed Dec. 5, 2015
When I open credit card it was showing promotion that you will have 6 month to pay by PayPal and I opened account and purchase for 1200. I start paying for 200 sometime 300 every month and I was happy there was no interest charges but when I try to make a payment 4th month I saw interest charges there and also when I click previous month they surprise me. They put interest charges for previous month too. I called customer service and they said the charges was there in first place. It is big lie.
I check every transaction before I pay. There is no way I ignore it. And bad thing is they deny and they were very rude with me and not giving me back interest money charges. Now for everyone please be careful they can mess up with your account any time and do not care about it. That is another bad thing. They put money on my credit. My credit is maxed up because of them because I do not want to pay interest because I feel it’s against my principle and I always stand for right thing. Please be careful everyone. PayPal credit do not care about customers just care about money by hook or crook.
Reviewed Dec. 3, 2015
I have always used PayPal when purchasing from Ebay. My payment method has ALWAYS been set to default to my saved bank account through PayPal. Today, I noticed my default method had been changed to PayPal credit without my consent or authorization. While I did catch most of the charges and changed it back to my prior default, several small charges slipped through. I called PayPal to complain about being tricked into using credit I neither needed or requested. They tried to say it was a mistake, "because I had probably used PayPal Credit in the past." (Way, way back in the past!!!) If I had not noticed, and since PayPal Credit does not send statements, I may have ended up with late fees and interest, which I assume was their intent in changing my set default without my knowledge in the first place.
This is the type of unfair and deceptive trade practice (see "sleazy" in the dictionary) that gives credit card companies like this a very bad name. I can't even pay the two small charges I was tricked into making because, according to the representative "they will be pending for 2 to 3 days." What a slimy way to do business. If you use Ebay, be vigilant in making sure your default method of payment was not changed to Credit without your knowledge. With compound interest for default and high late charges, it does not take long for that ten dollar charge to change to a one hundred dollar charge.
Reviewed Dec. 2, 2015
I have used PayPal for a number of years to send and receive money. Last month, as I was RECEIVING a payment, something occurred that has never happened before: a screen came up that I feel bullied me--without my realizing it--into applying for PayPal Credit, in order to accept the payment. Not only was a percentage (a "service fee") of the payment amount deducted from my account (this has never happened in the past), I was suddenly "awarded" a credit line with a "payment due."
I have called to have PayPal Credit cancelled and, because of "my" error, I am stuck paying these initial charges. So I bit the bullet and paid the damn thing. With any luck, I will have no more problems with this. For now, I am keeping my regular PayPal account and will keep my eyes wide open for further scams. I have always appreciated PayPal, but this is unforgivable. SHAME ON YOU, PAYPAL. How embarrassing.
Reviewed Nov. 24, 2015
I used PayPal to pay for an item online and was under the assumption that giving them my bank card information at the time, that the transaction would be automatically deducted from my bank account, (with no fees or late charges assessed the way it was in the past). I did not know this was formerly "Bill me later". Much to my surprise, not only did they not take the opportunity to deduct the payment out of my account, but they had the audacity to charge me an exorbitant amount of interest and late fees due to PayPal not taking the opportunity at the time to use my bank card I provided them. I did not want to pay this later, or I would have chosen to do so. Now I am getting bills from them with an abusive amount of interest accrued along with late fees. Keep in mind that I paid the original charge months ago. I have even called and asked them to Cease and Desist sending me bills and I am still receiving them. Help?
Reviewed Nov. 21, 2015
Corruption is running rampant in this once great country and PayPal is further proof of that. I'm going to put this into a nutshell. As of tomorrow, once l have cancelled my newly opened PayPal credit account, l will be dropping both PayPal and eBay accounts of which l have been a member/buyer/seller since 1993. When a credit company defaults my ready cash into ITS/my credit balance from a settlement from a bad seller that l had to open a case against, that's when it's time for me, AND YOU, to go. I cannot transfer that settlement amount into my bank because PayPal Credit automatically holds it as a credit, rather than MY OWN ready cash in hand.
Dear American readers: as far as l am concerned, that is flat out theft. OH YES, I'm sure it's in the fine print somewhere before you sign up, BUT IT'S SNEAKY. The way a hacker would come in through the back door of your firewall. I don't know about any of you, but I'm sick and tired of being spit in the eyes and told it's just bad weather. And, folks that's just part of my story. It's worse, but just as bad, and enough for me to do my shopping elsewhere and in a tried and TRUE manner.
Reviewed Nov. 20, 2015
Second time in less than a month! I purchased 3 items on eBay, I made sure 101% I clicked on PayPal Credit!!! And it still charged my bank account! They are making you think you are getting purchases on credit, but they are just making regular sales! Slick from their part! I was 101% sure I chose PayPal Credit!!! And still got charged on my account! I was not counting on spending that money, it really set me back! A huge inconvenience!!! Another thing, you call them and they don't care nothing about you! They just say "sorry, but we can't do anything about it!" And now you're stuck with the problem. I will cancel my account this month with them! I hope they don't have anymore tricks up their sleeves when cancelling. I would give them ZERO stars but it's not possible... PAYPAL CREDIT! YOU ARE THE WORST!!!
Reviewed Nov. 15, 2015
The statement report is not clear. I thought I had a positive balance of $6 and change. It turns out that when I attempted to make a purchase, I was denied because instead, I was overdue by $150. I just paid it off. So buyer beware. Their reporting platform is convoluted. I've used it before without issues but things just got confusing the more I frequented the services. I think I may have used it about a total of 15 times between Uber, bday card, and paying friends and family.
Reviewed Nov. 4, 2015
I didn't even know I "owed" money on a trip I purchased through Paypal December, 2014, until I started getting outrageous bills, penalties, and phone calls + emails! I contacted them, NO, they were NOT nice. I thought my trip for approx $900 had been paid by my credit card. Many phone calls, letters later, I paid the frigging bill to stop the harassment, more letters from them.
They are nothing but SCAMMERS, putting your item into THEIR outrageous CREDIT (COMPANY???). I have written to PayPal a number of times, also wrote to Comenity Bank, with the address on their website. Letters to Comenity Bank, certified by me, were returned saying there was no such address. No kidding, the whole thing is a scam.
I reported them to the Better Business Bureau, and PayPal answered by claiming I had signed up for their Credit. TOTAL BS...why would I have use their credit when my credit card was linked to my account. I am done with Paypal and I think everyone should know how underhanded they are. Where is this "Comenity Bank" anyway???
Updated on 12/21/2015: I paid the $871.50 that I owed PayPal, after PayPal Credit paid for my purchase and started charging me late fees and interest that I did NOT have any idea of.I mailed my check on 9/28/15. On 10/06/15 they claimed that they had NOT received it, therefore charging me more "late fees". I closed my account with PayPal on Oct 5, 2015 for obvious reasons, they are THIEVES and SCAMMERS.
PayPal Credit CLAIMED that my check mailed on 9/28/15 FINALLY was posted on 10/17/15, THEREFORE making my payment LATE and I had to pay $15.29 by 11/06/15. I mailed a check + letters to PayPal, PayPal Credit, and Comenity Bank (their supposed LENDER) who I do not think exists, for $15.29. This was in PLENTY of time to meet their ridiculous deadline of 12/06/15. I just received another bill for $5.00. This time their claim is that I mailed it to the wrong address which made my payment late.
I have spent many hours and a bit of money mailing letters, CERTIFIED letters to all three: PayPal, PayPal Credit, and COMENITY BANK. Two certified letters to Comenity Bank were returned to me saying "no such address". Finally one WAS RECEIVED at P.O. Box 182273, Gols Ohio, 43218-2273, but I never got a reply from them. I also wrote to some idiot named Charles ** executive ??? at PayPal credit who told me, again, that I owed them $15.29 late fees. Then I received a letter along with a bill, due on 1/06/16, for $5.00 claiming that because I mailed my check for $15.29 to the wrong address, it wasn't posted in time and I now owe $5.00.
DO NOT EVER GET INVOLVED WITH THESE CROOKS! I am an honest consumer who believed that PayPal was a SAFE way to pay my bills. I had a credit card linked to this account which I thought was taking care of the payment, not this scammer Comenity Capital Bank (the lender, they call themselves) who doesn't seem to exist. Just try to find Comenity Bank somewhere. I would love to have these people thrown in jail, they just keep lying to me about my payments, so they can make some money off of me and you!
Reviewed Nov. 4, 2015
This company was the Bill Me Later and changed to Paypal credit and does not even show their charges on Paypal. I couldn't even send any payment through Paypal and they charged me $150 for fees after I have contact them. Don't even bother get yourself tangled with this worthless POS. Nearly a scam.
Reviewed Oct. 30, 2015
I opened a Paypal Credit account, and they gave me a starting limit of $1100. I was using this to buy goods from Home Depot, for remodeling a bathroom. Well, every time I try to use PP Credit online, or in the Home Depot store, it declines it! I called and was transferred around and finally ended up in the PP Security department. They asked a bunch of questions to verify that I am who I say I am, then told me that since I'm new to PP Credit, they will not approve my purchases.
This makes no sense!! They did a credit check, gave me $1100 to spend, and then tell me that I can't use it because I'm too new?? What did they give me the credit for in the first place, if not to use it? This is so frustrating!! The agent told me that all credit companies work that way. I've never heard of this!! When you open any credit account you get a limit that you can use immediately. So, now I'm stuck with a hit on my credit bureau record, and my bathroom is half done.:-(
Reviewed Oct. 29, 2015
I've been using PayPal Credit (formerly Bill Me Later) as a business owner and am extremely satisfied with my experience with them. Our day to day expenditures are charged to our regular business credit card, but while we were still in start-up mode, I used PayPal Credit to finance bulk purchases of materials/supplies for 6 months with no interest (when paid in full before the end of six months).
I've always treated my PayPal Credit account like a credit card, meaning I try to pay as much as possible each month, regardless of the finance promotion. Because of that, we've never paid late fees or interest charges. After 2 years, we're now at a point where we can cash-flow those bulk purchases with our regular business credit card (which earns cash back for all purchases) or even just pay with the business debit card, so we will no longer need to use PayPal Credit's 6 month financing offers. We have one last charge on PayPal Credit to pay off (about $100, due at the end of Feb. 2016), and when that is paid sometime in Nov., our business will be 100% debt-free!
As a business owner, I am extremely thankful for the opportunity to have used PayPal Credit. Over the past 2 years, they have provided me short-term loans when I needed them with no interest or origination fees - try finding that at a regular bank when you're just a start-up! With all 6 months no interest promotions, you have to be careful and budget to pay it off before the end of the promotion period. I would not recommend any of these kinds of offers to a regular consumer, but for a small business owner, using it as a short-term no interest loan can be a great advantage.
Reviewed Oct. 16, 2015
I got in a zone of natural disaster during hurricane Joaquin and the house was flooded and we were cut down from electricity and internet. When I returned to my residency in NYC I made an effort to withdraw late fee that was charged on promotional amount (150$ charged on the amount of 310$) because of natural disaster zone. I was refused to remove the late fee. I provided travel documents along with images of the flood and documented my pregnancy (7th month) as a reason for me to fly to Charleston where natural disaster occurred. Apparently not having electricity and internet was not strong enough reason for the bank to withdraw the fee that was overdue for 2 days only.
Reviewed Oct. 16, 2015
I tried to checkout with PayPal Credit at rondomusic.com. I have >$2500 of credit and $0.00 balance which I have just paid off fully. Click the pay with PayPal button, but only my bank account or debit card are available for funding. Rondomusic customer service were unable to help and referred me to PayPal. Email PP and got a canned computerized response which was not even close to helping, so I called on the phone. The first representative confirmed that PPC was not available on Rondomusic but inferred it might be that their account is not setup to accept PPC. Emailed rondomusic back and they had already contacted PPC. "... It's hard to understand what they are saying - but it sounds like they [PPC] are denying the transaction for you."
When I called PayPal and tried to pin down the reason for this denial, I was told monotonously that "even if I knew, for security reasons, I cannot tell you." In frustration I clicked off the call while the rep was talking. They concluded that yes, I have enough credit, yes I can purchase from everywhere else, but no I cannot purchase from Rondomusic.com, and they cannot tell me why. In short PPC is denied for use as a payment option for reasons unknown, ONLY at Rondomusic.com. The purchase amount would be only $279 vs a $2580 credit line and would have qualified for promotional "6 month no interest, no payments" credit. I've used this option for three different transactions over the last year. All for under $500 and in all cases I've paid them off within 6 months incurring zero interest or penalties.
It also seems that the small business is not being supported by PPC. Rondomusic is a small business and everywhere else I've tried to use PPC is a big store. So PPC is denying my use at a small business for a small amount but letting me use it at a larger store for far greater amount. It still makes no sense. Thank you PayPal Credit for nothing.
Reviewed Oct. 3, 2015
I think that Paypal would have been a great success. They made me feel like I was given the opportunity to establish credit and required me to link bank account under the impression that I would only use what was available in my Bank. I did link banks and thought nothing of it because they told me and within 2 day I was still unsure so I contacted PayPal again and was given whatever type of explanation. So I didn't want to screw anything up and I made a payment for $125.00 and it was only minimum $25.00 due so I then asked if I could pay the following payment. They said yes and of course accepted $30.00 payment on same call. Okay I’m satisfied right? Wrong.
I tried to tell someone about this and they were denied opening account so I went into my account so I could help figure out the issue with this individual and I noticed my payment due. I took into consideration that the process of the payment was the issue and they would update shortly. I made purchases and didn’t receive items and they said I had to take it up with the seller. Well I paid for some shoes my kid needed and he never received and I could not afford another pair. I assumed again. Oh yeah my bad. It’s not PayPal’s issue cause I used my linked bank.
All in all they never used the linked bank and apparently I was using a credit line I was unaware of. I tried to take responsibility and fix the issue and apparently failed. I sent them payments by mail that were sent back to me by mail 2 months later or so, the money order receipts I uploaded. They said they were unaware of why it came back to me but send it out again and I had 10 days to send it and they would go in and as long as they were post-dated they would go ahead and adjust any issues as far as late payments etc.
I mailed it the next morning. Made another payment cause they said if I didn't make payment they would have to close the account so I called my mom and she loaned me the money cause she knows how hard I was working to Grow up and help myself. I know I’m almost 40 but it is what it is. I made the payment and I was grateful my mom helped me take care of this. I thought everything was fine and I even just made a $50.00 payment just as I was to do minimum now $35.00.
Until this last payment I just paid of$50.00 and then it would drop back to $25.00. COOL right back on track. No, apparently when I notified them of the payment of the money orders being sent back to me they had no clue why and said to send it again and they would adjust and correct the mistake. Instead they closed this account and I accepted 3 payments before telling me they closed my account and they could not answer any more questions for me and told me if I had any issues to dispute with my bank.
I am sure I left out a whole lot but they pretty much gave me credit and I didn’t know and by the time I realized I was screwed out of my money and credit. My kid without shoes. Thank God for grandma who believed me when I told all about this and bought her grandson some shoes. Paypal I thought was good but they suck.
Reviewed Sept. 30, 2015
Well sites like Macy’s, Fragrance.net and many other sites allow to use Paypal as a paying method but however when I try to use it, it does not show Paypal credit as an option. When my account shows I have around $2500 credit why I am not able to use it. I thought there might be something wrong with the site but when my husband and son and all his friends use their account it all works fine. So why only my account has this issue and why give me credit if you don’t want me to use it.
Also no I am not gonna call you to sort this out. I emailed Paypal which is convenient to me plus they know all my transactions are being denied and it’s their fault. They have some sort of hold placed on my account. They can do it over the net. I am not gonna waste my time and call you. Saying the issue out loud on phone and writing it is the same thing so either take care of it or I do not need this account and I will also ask my family and friends to not use Paypal at all.
Reviewed Sept. 29, 2015
I got $1000 in credit and I placed an order on Vitacost for $102 and the money got taken from my main Paypal account instead of the credit account, even though I selected Paypal credit as the payment option.
Reviewed Sept. 26, 2015
They will not send you paper statements, so check the statement's bottom line hidden behind the PayPal Credit link on your PayPal account summary page. Mainly, PayPal Credit allows PayPal to charge you interest, which is fine for any lender, but they get to gain an edge over banks. They've made sure they're not regarded as a bank so they can legally manipulate cash flow of money that is not theirs. When you try to pay your PayPal Credit bill, it is not instant. When you make a purchase and add things to your bill, it's instant. When you pay down your bill, even if paying directly from your PayPal balance, there is a SIGNIFICANT delay.
In fact, the money will still show in your PayPal balance as if it's still available to spend. (This by itself is misleading; even banks show you your real available balance from pending transactions in addition to your current balance.) Nothing in your PayPal account tells you your payment is pending, only the PayPal Credit payment history. So watch out for spending the money you earmarked for payment. PayPal will hold that money as long as possible in their greedy little hands and earn interest on it before applying it to your bill. This is why it takes days longer for PayPal to get money from your bank than it does to transfer from one bank to another. PayPal pretends it's in "electronic transfer limbo" longer than it really is so they can earn extra money on it.
Reviewed Sept. 18, 2015
I signed up for PayPal credit thinking it would be handy. Well, I made some purchases through Paypal. At the time, I selected to pay directly through PayPal using my checking account. Well, I thought the money was coming from my checking account. Not the case. When signing up for PP credit it defaults to credit. I ended up with a bill from PP when I thought I had already paid for the items. Yes, I do check my billing, however, life has kept me away from checking charges for the last two weeks. I paid the amount owed and cancelled PP credit. Extremely upset at how they sneaked in that default.
Reviewed Sept. 15, 2015
I wanted to order a figurine on eBay using the $1500.00 credit that PayPal told me I had. After several times of trying to order the product using my PayPal credit account, I contacted customer service. I ended up speaking to five people who could not tell me why my credit could not be used. Even a supervisor could not tell me. I went back and tried again to order the product and it went through. I was delighted until I found out that they had charged it to my Visa card. I called up again only to be told that it was nothing they could do about it. Now my Visa card balance that I am trying so hard to get down is back up again. I am very disappointed with PayPal since they are the ones that pursue you constantly to apply for their credit. Buyer beware. Do not deal with PayPal credit because they do not honor their credit line and getting satisfaction is unattainable. Thank you.
Reviewed Sept. 14, 2015
Be very careful when using PayPal. They have a service called PayPal credit that when you sign-up (I didn't even realize I was signing up for it), makes all these selections for you. Like the way they will bill you (through email that went directly to spam). Then they charge you ridiculous fees. I will be staying away from PayPal all together. Please share so others don't fall into their trap.
Reviewed Sept. 12, 2015
Become less incompetent!!! I have called several times and no one was able to help me. My problem is still not resolved. I have talked to managers and supervisor and everyone who works at this horrible place and still no one has resolved my issue. The information that was given to me doesn't make sense. You have given me a credit line of $1700 and then told me I can't use it because I am new to the company. Also to make matters worse one of your employees told me this is how credit card companies work that you can't use the credit given at any company until you have been with them for a long time. Which is just the most ridiculous thing I have ever heard in my life, because I have a credit card with Chase and when they gave me a 1000 dollar credit I was able to use that full credit.
I understand I am new to PayPal credit and I might not be as trusted as the old users but if I am not trusted then do not give me such a high credit that I can't use. What I don't understand is why do you take my social security information and look up my credit score and give me a approved credit amount that I should be able to use since you have checked into my credit history, and then you tell me I can't use it since I am new to your company.
This is the worst company I have ever had to deal with. Even one of your own workers told me you guys are incompetent in the PayPal credit department and have no idea what you are doing. I spoke to a guy in the fraud department, I was irritated and frustrated since I was talking to your company for over than an hour already and he told me he didn't see a problem and nothing else he can do and he started to yell at me and said "what do you want me to do!!!!". This is the worst customer service I have ever received. All I wanted was my issue to be resolved, something that should have been simple turned into a nightmare.
Reviewed Sept. 10, 2015
It seems as though their business model is to make it impossible to pay bills so that they can charge you late fees. If you spend $400 with PayPal Credit expect to be billed $600.
Reviewed Sept. 7, 2015
I have had an account with Bill Me Later for several years no problem. Since merging with PayPal Later it is impossible to pay my bill online. After calling for help and 4 service reps later all I have is additional late charges which should not have been added when the problem lies with the billing system of this company. I finally talked to a rep who said they would waive the late charges so we shall see. They tried to say the problem lies in my Apple iPad, iPhone and android tablet but I find it hard to believe when I pay bills on them all the time. They said if I had a windows based computer it would work so I tried my laptop with same results.
I requested to set up auto payments and they said to make sure to check my bill to see if it was set up properly. Before making changes you would think they would have an user friendly system in place for their customers to use. They acted like I was the only one having this problem but I advised them to google it and they will see thousands of complaints for this same problem.
Reviewed Aug. 18, 2015
So like an idiot I decided to use PayPal credit because they offered me 10 dollars off my first purchase. Well they gave me some twisted answer why I did not qualify for the 10 dollar discount which was ok, they can have it. When I got my statement online it showed no way of paying. I called them and they offered no help. My guess is they make it hard for you to pay so that you get nailed with a late fee and interest. Well I had to call several times and go through a complicated process just to simply pay my bill!! What a huuuge mistake it was using PayPal credit. Save yourself the aggravation and just pay with your own credit card. It's more secure and they will actually help you when you have a problem unlike PayPal which is trying its hardest to nail you into paying unnecessary fees.
Reviewed Aug. 18, 2015
I used PayPal to pay Progressive online in January. Somehow it went through PayPal Credit. I never received a statement from PayPal credit for the amount paid until last month they sent me a confusing statement. There was a balance of $366, but the minimum due was $0. I didn't pay attention and ended up paying $40 interest this month. I called customer service to explain the situation and they firmly refused to waive the interest. I paid in full and closed the account. What they do is a trick to make customers end up losing money on interest.
Reviewed Aug. 17, 2015
I have had PayPal line of credit for quite some even when it was Bill me Later I have a credit limit of 1,960.00 with a balance of 1,800.00 plus. Well, I recently made a purchase on eBay and at checkout I chose to use my PayPal credit. After doing the transaction I noticed that the funds had been taken from my bank account and not my PayPal credit. After realizing what had happened I called PayPal to see why the money was not taken from my PayPal credit but directly from my bank account. They said that at checkout that the way that it works is the system must have declined my PayPal credit and that the money would come from the available source which could be either my PayPal balance or my bank account. Well, guess what since I didn't have enough money in my account so the system decided to take the money from my bank account that I only had enough money budgeted to pay bills.
After realizing what had happen I called to see why the money was not taken from my PayPal credit. After explaining what had happen the representative and that I needed the funds that was in my bank account and that I wanted to use the PayPal line of credit they said that they could not reverse the payment and that I would have to contact the vendor that I purchased the item from so that they could refund the money and try and repay with the PayPal line of credit. After calling eBay and explaining what had happen, guess what they said that there was nothing that they could and that I would have to deal with this matter with PayPal credit.
Okay, so I called PayPal back. Guess what? After losing about an hour and a half they said that the only way I could get my money back is to wait until I receive the item and send it back is the only way I could be refunded the money. Keep in mind I needed this money for bills so what good is PayPal credit if you can't use it when you need. Bottom line their method of dealing with customers in my opinion is very poor not to mention I closed the account with PayPal and eBay. Thanks for giving me a chance to express my frustration with both companies.
Reviewed Aug. 14, 2015
COME ON! Paypal ran my credit report and I was hard "dinged". Since I had a Paypal cash available balance I did not nor do I need pay it later. PAY IT LATER. They ran my report without my request or permission. Now I have this inquiry on my report for 2 years. Bad business!
Reviewed Aug. 13, 2015
Okay so like most people, I shop online. I purchased a gag gift for one of my friends, and noticed a PayPal Pay Later Credit option. This allowed me to save $10, and have a credit line saved. Some magical way, every transaction after opening this credit line went onto this card. I am talking about simple Uber and Lyft rides that were as low as $6! Why in the hell would I put this on a pay later? I never authorized for all PayPal transactions to go on a "Pay Later" credit. Luckily I received a statement in the mail showing I had $80 worth of transactions I needed to pay. Thank you PayPal for some reason you thought it would be funny to put all my silly little transactions on a PayPal Credit. Screw you!
Reviewed Aug. 5, 2015
This is what happened to me: 2 accounts, same name, 2 different SS#. Wow. Then here the BS, I never knew about the other but only 1 - my main 1 or real 1 so to speak. I was paying it always on time until 1 day I get a mail from a bill collector named Simms and they said I never paid them. How is it possible to have 2 accounts with them - same person, 2 different SS#? This is some freaky mess. I should sue them for defrauding me.
Reviewed Aug. 4, 2015
I was planning a camping trip and needed to use my PayPal credit account as a form of payment. I had sufficient funds to make my purchase and they continued to decline my order. I called and they would not transfer me to a supervisor and that I would have to wait for a call back. They also said they would review my account and an approval would be made in 24-72 hours. They do not value their customers and have the poorest customer service.
Reviewed July 31, 2015
I signed up for 12 months same as cash. I noticed after I did that every purchase on eBay after that defaulted to PayPal. But when I checked out, it moved to PayPal Credit. I didn't catch it a couple times and it added the balances to what I owed in the 12 months. So now every single time I have to manually switch it at check out even though it shows PayPal, not PayPal Credit as the default check out method.
I missed a payment because they never sent a statement. So I got charged $25 on July 3rd. But I paid double the minimum July 31st and noticed they already charged me another $35 late fee even though my statement doesn't happen until August 3rd. I tried to call them and got ad after ad. After six ads where I had to press the pound sign to stay on hold, it said the number had changed from my area. I called the number and it was just the number for Free 411. So I emailed. But they are ridiculous. I've dealt with a lot of companies and this one is the worst I've ever seen. Will I get my $35 back, $35 that was charged before my statement even came out? I doubt it. I will never use PayPal Credit again. Beware.
Reviewed July 30, 2015
I am a piano teacher and a client had a series of unfortunate events and paid me late for one month. She very kindly went ahead and paid me for part of the next month as a sort of compensation. So I had $260 in my PayPal account. I made a $43 payment to my PayPal credit first thing and received a confirmation email. The next day, I went to get $45 worth of gas in my car. The pump didn't work so the teller cancelled that transaction and then I put $45 on another pump and headed to the cash machine. I withdrew a $100 cash and was charged $4 in fees. Whatever. That day my website manager took out a fee of $24.95.
Today I found out that instead of taking out the $43 from my PayPal accounts, they took it out of my bank which didn't have the funds and caused me to incur a $25 NSF fee. I figure it's a glitch so I call them to straighten it out. Nope; the $45 payment that was cancelled is still "pending" so that meant essentially $90 was taken out of my account FOR GAS. That alone should have caused red flags for this company. Two separate charges of the same amount for gas?!? Since there wasn't enough money then in the PayPal account for the PayPal Credit payment ($41.50 was left in the account) they arbitrarily decided to take it out of my bank account instead.
How can they not just say, "insufficient funds in the account; please choose another method of payment." They can arbitrarily decide to just take the money out of wherever they please? The payment wasn't even due yet! I was paying it early so I wouldn't forget. Customer service was absolutely no help and just kept blaming me for what is an obvious horrible, horrible policy. The person I spoke with assured me that he would "send a note up to corporate about possible policy changes." Don't use PayPal!
Reviewed July 30, 2015
Like a few others on this review board, I apparently accidentally signed up for this "line of credit" after trying to pay with my credit card. When I was paying, they asked for my birthday and last four digits of my social (which I probably just assumed were generic security questions websites use to verify identity) and then took all my other info to make a hard credit request which dinged my credit score - apparently this is what happened anyway. This is what PayPal explained to me afterwards. I only knew I opened the account after being contacted by Equifax. When I called them and said I didn't authorize opening this account, PayPal first told me to file with Equifax, then Equifax told me to file with PayPal, then PayPal told me to send a written request which they forwarded to Equifax and it was rejected.
By the time I spoke with someone from PayPal again, they basically explained that they have an option on their website when paying to use "PayPal Credit" instead of "PayPal" which I apparently assumed was my credit card but was instead a new account request. I said this is very evidently not clear. They basically used my stored info and my stored electronic signature to authorize the request (I said this would be akin to buying a mattress and when the salesman asks if you want to buy on credit, just going and running a credit check because he already knew my credit info because I'd bought something before - I certainly don't want that.) Personally, I consider this intentionally ambiguous website design to trick customers into signing up for the line of credit.
Reviewed July 22, 2015
I always charge Paypal purchases to my CCs. Thought I did 4/19/15, but somehow it went to Paypal Credit. Received a statement 7/21/15 that I owed $17.32 purchase cost PLUS late fees/interest of $14. Email after buy said NOTHING about this!
Reviewed July 20, 2015
This company offered a month no interest plan. I divided my payments in equal amounts and this was a substantial purchase. I missed my last payment for 4 days since I did not receive my statement. The balance was paid in full and now I am stuck with $600 worth of interest for four days. Customer services and finance were less than helpful. I do not recommend them to anyone.
Reviewed July 18, 2015
Paypal lies. I signed up for their credit account 18 months interest free over 500$ purchase. Lies, Lies, Lies. Once I was approved and made a 1700 purchase I noticed it said only 6 months interest free. I questioned it and was told "No worries. The promotion was good. It would've adjusted." Lies. They then said there was no promo like that and now I'm stuck paying in 6 months. "BEWARE."
Reviewed July 4, 2015
Used paypal credit to buy some items on ebay. Made a payment for 50% of cost. Updated contact info, then tried to make a purchase on newegg. Paypal credit closed my account with no emails to me. I called and they asked me questions from public record about family members I do not know much about. They gave me the run around for 5 days then told me my account is closed and I will need to fax id, birth certificate and a utility bill in my name to go to the next step. At this point I have been treated poorly by the employees and supervisors to the point where I'm going to pay my remaining balance and never ever use paypal or paypal credit again. Worst experience I have ever had with a online business.
Reviewed June 24, 2015
I received a $50 PayPal gift card for Christmas. When I tried to use it, PayPal stated that by law, they were required to get detailed identification before they would credit my account. I have had a PayPal account for well over 15 years and have never had this happen. I complained about this as no retailer or online seller has never asked for this information when using their gift cards. My complaints fell on deaf ears. I didn't want to lose the gift card, so I sent them copies of the information that was required (driver's license, social security card and utility bill). Instead of using this information to verify that I am who I said I am and live where I said I live, PayPal took it upon themselves to process a credit card application that I never filled out. I do not want a PayPal credit card, I have never wanted one and I never applied for one.
PayPal used my information in a fraudulent manner AND, I still have not had the $50 gift card credited to my account. It has been 6 months since I first tried to use this gift card. I contacted PayPal by phone several times. I spoke with several people, each one telling me that I have to provide the required information. I already did this and they used it for fraudulent purposes. If I did not send it, how would they have the information to fill out a credit card application that I never wanted or applied for? It is obvious. They got this information, but had no intention to use it for the intended purpose. I am out $50 and who knows what else PayPal is using this information for?
Reviewed June 24, 2015
WTF, this company is so frustrating! I can't access my statement. It gives me link to bill me later, but then it directs me back to PayPal. I don't even know if I get charges penalty or not because I can't access the ** statement!
Reviewed June 11, 2015
I never have any statement from this company, no email, nothing. I knew I make some purchases, so I was waiting, then I got walmart credit card statement and notice some purchases paid off to PayPal so I said "oh, ok maybe I give this credit card information," but days later I receives a phone call telling me that I owe them some money and have to paying late fees. I told them about walmart credit card. They didn't know what I was talking about plus they told me that I'm paying late fees since 2013 from bill me later and then they become PayPal. I argue and argue that I always paid my credit cards in full. That's impossible. I owe any money but they still doesn't know about those charges in walmart credit card plus those charges from 2013 is nothing they can do about it. I wish all people know about this so they don't make the same mistake. I did get out of paypal. Don't charge nothing to this company
Reviewed June 9, 2015
Bills were all taken care of over the phone a couple months ago and received a bill for $178 this week. Only thing I can find out on line was an item for $58 for a jacket that was returned. Unable to get anywhere on line and the phone number given me with the bill is not working. I would like someone to explain a few things. Can you help me with that?
Reviewed May 28, 2015
In April of this year I noticed I was being charged late fees on my PayPal Credit account. I always make my payments 29 days early on all my accounts however PayPal stated these payments were late because they fell into some billing cycle loop. I have been charged over $105.00 in late fees and interest for making early payments for the months of Dec 2014 through May 2015. I called PayPal Credit in April and was told they could give me a partial credit for the fees but that was their monetary limit in that customer service department. I was told if I wanted the rest of the money I had to contact another higher level service department in writing.
On April 14th, 2015 I wrote a letter explaining the above and also detailed when and how my payments were made. In response I got an email stating that the issue had been resolved and if I was to receive a credit it would show up on my account in the next 24-48 hours. When no credit appeared on my account I wrote another letter and again faxed it (to 1-443/921-1996). This time I received a letter in the mail (addressed to the wrong address and forwarded to me by the post office I have changed my address several times with no avail) stating that my payments cannot be made on days 4-7 of any given month due to statement cycling.
I have 30+ years of stellar credit history and have had dozens of credit cards, auto loans, installment loans, and mortgage loan accounts and have NEVER heard of such non-sense. Their customer service department that I first spoke with agreed and understood the situation however according to them I now have to deal with this higher level service department. There is no phone number to call nor is there an address only a fax number. Even the piece of mail they sent did not include a return address or phone number. I have been with PayPal since they opened their doors. However since the recent take over of PayPal Credit by Comenity Capital Bank PayPal is getting a BAD name. Buyer beware of shady practices!
Reviewed May 27, 2015
They make one click apply and so similar to credit card button that many people trapped and by mistake apply PayPal credit like me. And when asked to cancel they mentioned it's soft inquiry but now I see it's hard inquiry... I am going to file dispute. Please give 0 star option.
Reviewed May 26, 2015
I started using this service on 9/06/14 as I have made my first purchase. I do shop on online a lot and was what I thought following fair credit act logic. PayPal Credit: does not credit returns to original transaction! In the old version site it is shown return has been received against the original transaction ** however PayPal credit applied the funds against completely irrelevant transaction. I ended with full interest rate charges still growing against the transaction ** that should have been credited.
Does not have written complete policy stating the funds allocation process. Credits returns to wrong transactions - they credited 2 returns that had "deferred" type to completely different "deferred" 1 transaction - mind you not the oldest one either which doesn't make sense as this credit didn't pay off the credited transaction & exposed the older transaction to subject of interests charges sooner where it could be paid off.
The funds allocation process makes it impossible to pay the deferred purchases first (or at least some portion of the purchase). Out of all payments I have made between first statement of 10/2014 until 5/2015 only couple of times they applied small portion of payments to few deferred transactions & not in particular order definitely not based on the age of the deferred purchases. Basically 90% of my payments did not go towards paying off deferred purchases, which is equivalent for creditor not allocating consumers payments to higher interest rate transaction first as it supposed to be done per CFPB! I spent a lot of time on their website making sense of everything & made detailed Excel sheet that shows clearly the way they used my payments & returns.
PayPal credit avoided paying off deferred purchases. I'm in deep financial trouble because of it! When I dug deeper and got to paper statements I found: online statements missing critical information. Paper statements are not even close to what you see on the website. "Classic" version of the site does not match the statements neither on version of the site consumer sees logging in & does not match the paper statements. If you use this service demand paper statements otherwise you will know that you have an issue when you see finance charges piling up! The online statements not detailed as they must be. Paper statement is the only document will show true standing & status of all transactions.
PayPal credit website does not show full information on the account & transactions status. It is impossible to know deferred purchases & actual funds allocation unless you get paper statement which they do not provide when you sign up. You have to ask I guess when you end up like me. The bottom line their system of funds processing does not allow to pay off consumer deferred purchases in 6 months unless you pay off everything as soon as you use the option which defeats the purpose of this service. PayPal credit does not allow consumer to pay off the damaging portion of the credit as they do not have a clear system or lack of funds processing standard system based on actual evidence of my account status.
PayPal credit has lack of the critical piece of information on their listed policy that I reread on the statements & their site. They do not provide instructions on all possible funds allocation scenarios, nowhere. Consumer will not even know when to be aware of issues that can be damaging to their account. Not providing consumer with clear, true information on the account in the tool they promote which is their current website (conservative won't match the statement and it's not accurate). Consumer has no ability to see the damaging factors which are only shown on the paper statement where PayPal promotes to go paperless! I have more details if needed. I will be calling them tomorrow to discuss & close this service with option to pay it off on whatever bases there might be but I will never use it again and most definitely will not recommend.
Reviewed May 22, 2015
I missed the 6 month grace period, because the last statement never warned me about the upcoming finance charge. Their email never mentioned it and it was not on the website statement. Clearly, they are hoping that you miss this. I used to see clear information on my credit card statements but this company clearly wants you to miss the deadline.
Reviewed May 19, 2015
A month ago I received a call from a PayPal credit employee with a heavy accent asking if I recognized a charge from "amerisgar." I was not at my computer to be able to check the transaction and I did not recognize the name, so I said, "no." I was advised that the account had been hacked and that I should call and alert the credit bureaus. I did this immediately. When I got to my computer about 30 minutes later I accessed my PayPal account and saw that the full name of the merchant was "America's Gardening Supply. The charge was valid. I immediately called PayPal and told them of their error and that the charge was valid. Since then, I have called in 10 times trying to get this straightened out. They are totally unresponsive and told me that since the account had a fraud charge, which they knew it did not, that I would have to respond to the affidavit when it arrived. It took 3 weeks to arrive.
In the meantime, I actually had my regular PayPal account frozen and couldn't even buy postage to be able to ship to my eBay customer. After a long animated phone call, I was able to get the account unfrozen, but my PayPal credit account remains inaccessible. I can't even look at the account myself to see if payments have posted or any transactions have occurred. These policies are outrageous. They actually have hidden my account from me and they have no policy or procedure that would allow them to reverse their course of action. My prayer is that when they separate from eBay, that we have another choice for transactions.
No credit card company has policies in place that operate like this. I am vigilant about my credit accounts and monitor them at least twice a week. When I have had a suspicious charge, I report it to the card company and they close that number down and send me a new card. It is simple and effective. I know this works because I have cards from Visa, MasterCard, Amex, and Discover. They are consistent in how they handle suspicious activity and disputed charges. I totally understand now why they can't even be rated by the Better Business Bureau because they have so many complaints against them.
Reviewed May 15, 2015
It is reprehensible that a company as large as BillMeLater is incapable of operating its business ethically. I had a credit balance of $7.00 on my BillMeLater account. The amount was what was left of the $10.00 that BillMeLater had offered me as a new customer. Now, I stopped using Ebay for about seven months. After seven months, I logged back into Ebay and purchased an Ipod case from China for about $5.00. I logged into BillMeLater at check out, but was unable to use the remaining $7.00 to buy the case.
What was even worst was BillMeLater sent me a letter two weeks later to inform me that they closed my account due to suspicion of fraud. Really? You're accusing me of fraud because I logged into my Ebay and Paypal accounts after seven months to spend 5 dollars of the credits given to me from you, to buy an Ipod case from China? I still use Ebay, but I will never sign up for anything Ebay has to offer again. The hassle is just not worth it.
Reviewed May 13, 2015
I've used PayPal for years as the payment source for my business. Over the years I've had problems with them, but have to say, they have improved greatly over the years. I had a Bill Me Later account with them that I rarely used but did once in a great while. Now it's been renamed PayPal Credit. Okay, same thing, I only use it occasionally, usually this time of year when my sales are slow and companies I buy products from have great sales going on because they are experiencing the same thing with the slow buying season.
So a week ago, I decided to buy some doll supplies from a company going out of business that had really low prices. I changed the funding to PayPal credit. Two days later I realized they took the payment from my PayPal balance rather than charge it to PayPal credit. I normally wait till my balance reaches $500 before transferring money to my checking account and the money in my PayPal account was money I knew I'd be using for a bill coming due. I contacted them and they said they always take the payment from the PayPal balance before applying it to PayPal credit.
I asked why they would do that. If I put a charge on discover, they wouldn't check my checking account balance and take the money from there first. And besides, I have used PayPal credit before when I had money in my PayPal account, and they haven't taken the payment from my PayPal account instead of applying it to PayPal credit. The girl insisted they always do, although, looking through my account, she couldn't find where this had ever happened! Upshot of the whole thing, they will not return my payment to my PayPal balance and apply this charge to my PayPal credit, despite the fact that I have over $3000 available balance...
This isn't a credit card like you expect it to be apparently. It charges you high interest rates, expects a minimum monthly payment on the due date, gives you an available balance, yet, it's not a real credit card company??? I'm now short the money I need for this particular bill and the lesson learned is, never leave any balance in your PayPal account, and never use PayPal credit again... From now on, I will be transferring funds to my checking account no matter how small the amount, which will just mean more work for them, but hey, I'm not going to leave money in my account for them to use for free, and to make these financial decisions for me.. If you are going to use PayPal credit, beware that you will need to transfer all funds from your PayPal account before doing so, or they will take that money as your payment... Better yet, just don't use PayPal credit. Use a real charge card.
Reviewed May 13, 2015
PayPal without my consent ran a Hard Inquiry on my Equifax credit report just before I started the refinancing of my mortgage - hurting my credit score. (There are thousands of people online complaining about the same thing)
Reviewed May 11, 2015
I have had my account formerly Bill Me Later for several years. I first used it so I could finance the purchase of an expensive camera. I had 12 months no interest/payments. I made monthly payments 1/12 paid each month until I was paid off. I opened to receive paper statements because it's easier to keep track of and I mail a check in each month. At first I thought it is odd that they don't report to the credit bureaus monthly as it's an open credit line but I have grown to like that fact because while I pay my credit cards in full each month to keep my credit utilization on my credit report low. I can carry a balance if I choose to make a purchase and spread the payments out with a no interest plan.
Most of the time now I just use the account to pay for any online purchases and I pay the account off every month. It seems most of the people that have issues are not organized and don't keep track of what they buy, how they paid for it and balance all of their accounts each month. And if you pay attention to what you're clicking there is no confusion as to what you are charging to which payment method. Everytime I make a purchase I clearly see how the payment is being applied. Not to mention I immediately get an email confirmation of the purchase being applied to my Paypal Credit account.
In the PayPal app under wallet I can see my account balance for PayPal Credit, due date, minimum due, and remaining balance. I always verify the balance matches what I have in Quicken for this account. They have increased my credit line several times for being a good customer, even though I have never made a purchase as large as my initial account opening purchase.
Reviewed May 10, 2015
I was given the option at checkout to use Bill Me Later and I thought 'why not?' and used it to purchase my airline bill, thinking I would pay it off by the end of the month. A couple months went by and I thought, where is the bill. I couldn't remember which site I used to pay for it, so I thought the billing was still in progress and I would receive a bill soon. Another month went by, still no bill. I sort do research and figure out that I used Bill Me Later. At this time I saw that my balance had increased from $208 to $450. I called immediately and discovered they had been sending my mail to the wrong address. I explained to them that I had never received a bill and they agreed to waive the extra fees. I made a payment for the balance and forgot about it, assuming it was taken care of.
Today, I checked my junk mail on my email and discovered a bill for $255. I verified with my bank that I had already paid the bill and then I called customer service. The woman told me that I had never spoken to anyone at their company and that I was irresponsible. She told me my account has been sent to collections, however I cannot speak with them because they are closed. I cannot believe that this $208 purchase has turned into such a nightmare. Do not trust this company!!! It is a scam to charge you with interest and fees. You are better off paying cash, which is what I will do next time. I will be closing my PayPal account today.
Reviewed May 9, 2015
Recently, since Bill Me Later became PayPal Credit, I get a confirmation letter, via email, informing me that my monthly payment has been received and applied to my account. But in actuality, the Comenity Capital Bank holds the money until the next billing cycle, so I cannot use any of the money I have paid them indefinitely. I have called the company asking them why I have no access to my funds, they said they can hold the funds up to 8 days. I told them that they are committing fraud then by telling me that my payments have been applied to my account... They have nothing else to say!
Reviewed May 8, 2015
I have a PayPal account with available funds to use. I have used PayPal for eBay purchases for years and occasionally for a purchase from a company and have always used my PayPal balance of funds or credit card on file. In this case I have had available funds in the account for over a year. The last 3 purchases I made from what I thought were available PayPal funds were Mar 27, 28 and Apr 15.
Apparently PayPal credit was magically charged even though I had a PayPal funds to use. I received an e-mail that I owed a PayPal credit balance with a late pay and interest. After 90 minutes on the phone I finally got this mess straighten out. PayPal and PayPal credit activity statements are not customer or user friendly. I had PayPal credit option cancelled. I see that during this same time frame that many people are having their purchases being charged to PayPal credit when they thought they were using their available funds or other credit. Buyers beware. This is not a customer friendly company and this could affect you good credit rating. DO NOT USE PAYPAL CREDIT IF YOU HAVE OTHER WAYS TO PAY!
Reviewed May 8, 2015
Telling me I have 6 months nonpayment required only to get billed last night which is less than a few weeks now to say I owe my payment in full next month is a shame. Shame in your deception. I will close you out once I'm done with you. Good riddance. You fooled me once but I will not be fooled again.
Reviewed May 7, 2015
PayPal Balance: 0.00. Available Credit: 537.28
Seeing this I would think it was paid in full and that I did not owe a balance. I received a telephone call this morning from a PayPal representative informing me that my balance is 124.00 I explained to her and two others (in subsequent phone calls) that the account showed a 0.00 balance due. It was explained to me that I was looking at the wrong information and that I had missed a total of 3 payments (which I do not dispute). I expressed my frustration over the fact that the page that shows the balance is deceptive in that in BOLD type,on the top line, a 0.00 balance and directly below that, again, in BOLD type, my available credit and 537.00. THEN, immediately below that, in a font 3 times small than the figures above it, was the true balance (credit) showing what I actually owed on the account.
While I have absolutely admitted that I owe 28.24 balance due, because of the difficulty I had with finding my current balance due easily, I didn't feel that I owed the 95.00 in late fees. I spoke with 3 operators and a supervisor and they rigidly refused to take off all of the late fees on my account. Another credit card company just taking advantage of the consumer in any way they can.
Reviewed May 6, 2015
I don't use Paypal payment much - I usually leave it to my husband But this time I ordered and paid for an item using my paypal account. I thought I was signing in and paying for my purchase - just by following the on-screen prompts. What I didn't realize was that I was signing up for a Paypal Credit account. I did not find this out until I received a bill in the mail about 2 weeks later. It was only for $7.00 but I thought the transaction was complete. I then noticed the $7.00 was for a monthly reoccurring fee for the Credit account I had unknowingly opened.
I called customer service and talked to a representative. I asked for the credit account to be cancelled immediately and told her I will not be paying the $7.00 as it was not something I would have knowingly signed up for and I did not need a line of credit. After much back and forth discussion/insisting and arguing, I was firmly told that as I had agreed to their terms, been given a $10.00 credit (???) and that PayPal themselves had financed the credit (???) I had to pay.
Bottom line: The way PayPal's payment website is designed, it makes it extremely easy for a casual user to sign up for a credit account without the user's knowledge. In my opinion it is a deceptive and misleading business practice and should be looked into by some kind of consumer protection agency. I always thought Paypal was reliable and an asset to internet merchandising but I will try to avoid PayPal in the future.
Reviewed May 6, 2015
I feel like I got dupped into opening a Paypal Credit Account because I thought I was choosing to pay from the credit balance on my Paypal account. It's extremely deceptive to even call it "Paypal Credit" when for 15 years "Paypal Credit" meant a "credit balance". Now I ended up opening a new credit card account for a $2 purchase.
Reviewed May 4, 2015
I have worked with major companies such as Nike, Hilton, and in Hollywood and Japan. I have much experience with global transactions. PayPal credit runs their business on tricks and pop-ups. Without signing up, no phone calls or emails, they assume that you're a part of their hidden road mines of traps to ruin your credit to get free money. I don't trust any transactions with the company with the invisible credit cards with no signatures of confirmation. Beware.
Reviewed May 2, 2015
Question: Can PayPal Credit take money from my linked bank account for overdue payments? Here is part of the update I received via email today. "5.4 Setoff of Past Due Amounts. If you have a past due amount owed to PayPal, an Affiliate or eBay, Inc., PayPal may debit your Account to pay any amounts that are more than 180 Days past due." Is PayPal Credit "an Affiliate?"
I always intended to pay in full my Bill Me Later/PayPal Credit bills, and I've made payments for quite some time. However, this year I had many unexpected expenses and I find that I must stop making these payments/file bankruptcy. Actually, an attorney informed me that I do not have to file bankruptcy since my income comes from Social Security disability only and is so very low. Also I have no assets, no property, no car, etc. Only my medical equipment.
Does anyone know the answer to this question? I'm quite concerned after reading all the reviews! I wrote to PayPal Credit about my decision to stop payments a month ago, and have had no response as yet. They did NOT take out a payment last month. Thanks to anyone who can offer advice/support. I have learned my lesson and if I could pay my bills, I would. I guess I got overconfident. My purchases are all cash-only from now on.
Reviewed April 29, 2015
I agree with all the reviews I was able to read so far. I didn't know my payment method was changed from the regular that I use to, to at PayPal credit. I don't need, want, and didn't ask for it. I don't even remember how that happened. The first time I saw anything about the credit was when I was trying to get an Uber with my phone and I was walking. I saw something about credit when I ordered the car but didn't really had a chance to read it, which I should. I am so mad that they are being sneaky. I called the PP to sort it out and stop the credit just to find out that I could not pay it by Credit card I had in my account. That is the credit card I use all the time for all my payments with PayPal. They are just about to lose a customer that was using the account a lot. I wish I could give less than 1 star, they do not deserve it.
Reviewed April 27, 2015
Horrible experience. In the past 6 months, I've talked on the phone with them over 8 hours because they will never approve my purchases. Never!!! ** them! Don't waste your time. Now they have put my acct on hold and won't open it back up without another credit pull. I said goodbye. Not going to use them anymore. Never had such a terrible experience.
Reviewed April 17, 2015
I always pay eBay purchases with a bank debit card... I clicked on "pay now" after a purchase, as I always pay immediately after purchase, and was directed to Paypal as usual... I had a credit balance there and clicked "pay with Paypal credit" thinking it was to apply the credit amount to my purchase... I later received a "turn down" letter from Comenity Capital Bank had denied credit for a Paypal credit card... due to unemployment and other circumstances tangential to that. I know that my credit score had been adversely affected and have not applied for credit in over four years, wishing to keep such inquiries off my credit report, letting my credit situation lay fallow while hoping for a better financial situation. In my opinion Paypal used deceptive links to intentionally cause the credit application... I had been very pleased with Paypal for many years but this incident has diminished my perception of the company...
Reviewed April 17, 2015
Once upon a time I had a PayPal Account. I also had a PayPal credit account, which I believe at the time was called PayPal Buyer Credit. Quite separately I had a Bill Me Later account. I was able to log into the PayPal website to handle PayPal Buyer Credit, and I was able to log into the Bill Me Later website to handle that bill. Some time after that, PayPal Buyer Credit rebranded as PayPal Smart Connect and Bill Me Later rebranded as PayPal Credit. At the time I was receiving emails notifying me that I had statements to read. At that time in my life, I was busy planning a wedding, and I was just paying bills as the notifications came up. I was receiving telephone calls from PayPal Smart Connect explaining that I was past due. I would log into the PayPal website (the way I used to check my account), and the only PayPal credit account I had was in good standing. Time passed and the calls continued until finally I realized what had happened.
There was much confusion at that time. I spoke to people at PayPal Smart Connect who indicated to me that I could view my account statements on paypal.com. I was equally informed by PayPal Credit reps that I could also view this account and statements on paypal.com. Both indicated it was as simple as just adding the account to be viewable. I spent many hours over the course of several days trying to sort this out. Even speaking to PayPal reps directly half of them indicated I could add both accounts to my paypal.com screen, half of them indicated this was not possible. In that process PayPal Smart Connect opted to forgive one of my late fees.
I eventually gave up and demanded that PayPal Smart Connect begin mailing me paper statements. They mailed me one bundle, which I made a payment on. I received no statements after that. Quite confusingly I started getting paper statements from PayPal Credit which I paid every month. I only just realized my mistake that I'm 4 months behind in my payments to PayPal Smart Connect. The payment I am required to make just to get the account in good standing is far beyond what I can really afford at this point.
The rep offered to let me make a smaller payment but was unable or unwilling to indicate what impact this would have on next month's payment. He could only say that I'd still owe 60% of the large payment due this month and I would accrue another late payment next month if I wasn't able to pay it in full. We reached an impasse and I opted to not continue that circular argument any further. I am in no way attempting to not pay what I owe. In fact my goal was to pay off the account within the next 6 months (and never do business with Synchrony Bank (who is the actual bank behind PayPal Smart Connect) again).
The core of my frustrations is that two formerly separate credit products both used online merged and rebranded to be very similar in name, and in this modern age of technology, I am relegated to paper statements and telephone calls in order to square my account. This merger, joining, rebranding of whatever you want to call it, was very poorly handled. I can't claim that this was mishandled on purpose, but I work in customer service and I am unable to believe that some level of management was unaware that this might happened prior to the joining.
I certainly can't believe that I'm the first person to complain repeatedly on their customer service telephone line about it. They have designed an unnecessarily complicated way of doing business and are unable or unwilling to fix it. The only solution anyone was able to give me at PayPal Credit OR PayPal Smart Connect was 'Well you could close the other account and join our account to your paypal.com account', which is great advice once I pay one of them off entirely.
Reviewed April 14, 2015
I purchased an item on E-Bay as I have many times in the past. I must have accidentally clicked on a PayPal Credit button by accident because they almost look identical. Now I'm being harassed by e-mail and by phone every day. After much screaming on the phone and talking to a supervisor they told me that they would waive the penalties and take the balance out of my checking account. I don't even know how they got my checking account numbers? The supervisor told me that if I gave her permission to take the balance out of my checking account she would close out my account as I asked and send me an e-mail confirming that my account was closed.
I received an e-mail indicating that I paid the balance but I didn't receive anything about the account being cancelled. I called them tonight and was told that they could not send an e-mail confirming that the account was closed. They did say that I will receive a statement in the mail. Someone needs to look into this company because what they are doing is not good business.
Reviewed April 10, 2015
I began getting notices that I have an outstanding PayPal balance of $127 around February of this year. I wrote PP, and they sent me a list of charges from 2011 which supposedly were put on Pay Me Later. I never use PP credit, I always pay by credit card or directly from my checking account. I am now getting threatening notices from a collection agency. I can't make this stop - where do I turn?
Reviewed April 8, 2015
I am so upset. My bill me later account has been purchased by PayPal. I tried to log into PayPal to pay my bill; they didn't have any of my banking information from bill me later. I had to set up my banking info which took 3 days to finalize. I have sent two emails to PayPal and both times I have received a generated reply they would get back with me and have not. Now I have a $25 dollar late fee and I still can't get anyone to respond to me at PayPal. I am stuck! I will not use the credit I have from Bill Me Later that went to PayPal; I won't do business with them again.
Reviewed April 6, 2015
I received a LifeLock notice that PayPal had pulled a credit report on me. I did not apply for credit. I do use PayPal through my own bank. I will not be using them in the future. I do not know if this legal or not, but it is certainly unethical. I covet my good credit and do not like unauthorized intrusions.
Reviewed April 3, 2015
Joined Paypal Credit as they were running a $20 off promotion. Used the service, just as I do Paypal. Maybe spent $25-$30. Never got a bill. Months went by... They kept adding on late charges and service fees. All the while I never received an invoice or an email. Finally I get a call saying I owe $135. Paid the full amount they requested. Then phoned them later, as it was an honest mistake. I thought we could work out something since I've been a PayPal customer for ages with no issues. Useless. In the end I overpaid. So I contacted them via the website asking to send a check for the overpaid amount. No reply. A month passed. After some wrangling, I'm finally "suppose" to be receiving the refund. I'm hopeful. In the end, a little good will on their part would have went a long way - as truly was not intentional. Needless to say, I'm no fan and I avoid using their service.
PayPal Credit Company Information
- Company Name:
- PayPal Credit (formerly Bill Me Later)
- Website:
- www.paypal.com
