Pacific Life Annuities Reviews

Terrible company. Google Kyle Busch lawsuit. Wish I could find attorney to file class action lawsuit for us smaller people.

I had an annuity account with Pacific Life for almost 25 years. It was time to change to a different company. And Pacific Life proved all the way, that I made the right decision. I requested a full surrender on 08/07/2025. A check was cut on 08/15/2025 and supposedly mailed out but never arrived at the required destination. I called Pacific Life on 09/04/2025 to inform them that the check was never received by my new financial company. Some legit time has to be given for the USPS service to deliver the check. I was told when I called Pacific Life that there would be a stop payment issued and it needed to be investigated that the check wasn't cashed. I made so many phone calls to Pacific Life to find out about the status for a new check to be issued. I experienced rude, unprofessionally and incompetent treatment. I was always put on hold from staff to gather information. And any given time the information was different. I felt that I got the runaround.

Get away from this company as fast as you can. I cannot believe how poorly it is run as a "trusted financial institution". They should be investigated for such poor business practices. My mother's pension was thru them, annuities, and when she passed (which I notified them) they reversed the deposit into her account twice. After providing them with all the information including bank transaction numbers (the complete paper trail) they sat on it for weeks in "review". After numerous phone calls, I finally threatened legal action asking for their legal department and/or fax numbers. That finally got action and they sent a check.

Avoid investing with this company. My father, decades ago, invested with this company in annuities. He told me multiple times in the last years of his life he had two policies with Pacific Life. The last year of his life was so difficult for me, caring for him as an invalid. We were lied to by the Veterans Administration regarding the services he was entitled to. Upon his passing, I contacted Pacific Life. They again and again denied there were two policies, stating there was only one. I finally gave up.

My husband passed away 12/20. Almost 3 months later I am unable to get necessary forms from Pacific Life to continue survivors benefits. They say they have mailed twice address verified. They do not email these forms and they say they have faxed forms. None have been received. They offer me no help. I am lost as to what my next step should be. I have called 7 times. It is now 3 months since my husband's death with no resolution.

My former employer, NHBB, contracted with Pacific Life to pay retirement benefits to retirees. Each time I make a change of account for the deposit, they take a 6.99% withdrawal for CT Income Tax. I have never authorized either a Federal or State tax withholding. I called them today (11-3-2020) to complain about a $78.28 shortage in my most recent deposit and was told that it was for CT Income Tax. I stated that I wanted the money deposited in my account. After waiting on hold for over 10 minutes, the employee said that it would show on my 1099 and I could get it back on my tax return. I believe that they illegally withheld these funds without my approval.

A Stanford Pension Annuity was transferred to Pac Life from Vanguard. It was not requested by me. I have been trying to get the monthly payment moved to a different account for two months. First I called and was directed to the wrong form which I submitted. Then I called and the correct form was mailed to the wrong address. I submitted the correct form but was not told that I then needed to submit another form. Do not deal with this company. Their communication and customer service is terrible.

I got an annuity/pension transfer letter from Pacific Life with instructions on how to create an account. You follow the instructions and keep getting rejection/error messages when trying to create an account. After 6 attempts I give up and call the 800 number. The operator can't help. I keep trying to log in on the website and after 5 more tries the site says call the 800 number. I've been on hold for 20 minutes... finally got an operator... She says she sent me a reset link. It has been 10 minutes and I'm still waiting to receive it. The people on the phone are nice, when you finally get connected, but they admit the website is new to them and they don't have all the tools to correct errors, etc. I'm very upset that my pension is now in the hands of nitwits.

They will do everything in their power to not give you a direct answer. The poor customer service is an act so they can avoid paying people the money they owe them. Complete crooks. Avoid at all cost!!

I was married to my ex for 33 years, most of it in financial hardship. He received a benefit (and I have it in writing) from the company he worked for documenting that they were selling and that his benefit was being used to buy an annuity with Pacific Life. A year after I divorced him, he passed away. Based on that one year, and not the fact that we were married during this benefit transfer, and the fact that our family went without, they kept it!! My ex has a daughter and Pacific Life refused to acknowledge her. I don’t care if they keep the money they made off of his benefit for over 20 years, but I think they are thieves for keeping his earned benefit from his family. There are lots of insurance companies, so find a company that is trustworthy!!!