Pacific Life Annuities Reviews

Terrible company. Google Kyle Busch lawsuit. Wish I could find attorney to file class action lawsuit for us smaller people.

I had an annuity account with Pacific Life for almost 25 years. It was time to change to a different company. And Pacific Life proved all the way, that I made the right decision. I requested a full surrender on 08/07/2025. A check was cut on 08/15/2025 and supposedly mailed out but never arrived at the required destination. I called Pacific Life on 09/04/2025 to inform them that the check was never received by my new financial company. Some legit time has to be given for the USPS service to deliver the check. I was told when I called Pacific Life that there would be a stop payment issued and it needed to be investigated that the check wasn't cashed. I made so many phone calls to Pacific Life to find out about the status for a new check to be issued. I experienced rude, unprofessionally and incompetent treatment. I was always put on hold from staff to gather information. And any given time the information was different. I felt that I got the runaround.

Get away from this company as fast as you can. I cannot believe how poorly it is run as a "trusted financial institution". They should be investigated for such poor business practices. My mother's pension was thru them, annuities, and when she passed (which I notified them) they reversed the deposit into her account twice. After providing them with all the information including bank transaction numbers (the complete paper trail) they sat on it for weeks in "review". After numerous phone calls, I finally threatened legal action asking for their legal department and/or fax numbers. That finally got action and they sent a check.

Avoid investing with this company. My father, decades ago, invested with this company in annuities. He told me multiple times in the last years of his life he had two policies with Pacific Life. The last year of his life was so difficult for me, caring for him as an invalid. We were lied to by the Veterans Administration regarding the services he was entitled to. Upon his passing, I contacted Pacific Life. They again and again denied there were two policies, stating there was only one. I finally gave up.

My husband passed away 12/20. Almost 3 months later I am unable to get necessary forms from Pacific Life to continue survivors benefits. They say they have mailed twice address verified. They do not email these forms and they say they have faxed forms. None have been received. They offer me no help. I am lost as to what my next step should be. I have called 7 times. It is now 3 months since my husband's death with no resolution.

My former employer, NHBB, contracted with Pacific Life to pay retirement benefits to retirees. Each time I make a change of account for the deposit, they take a 6.99% withdrawal for CT Income Tax. I have never authorized either a Federal or State tax withholding. I called them today (11-3-2020) to complain about a $78.28 shortage in my most recent deposit and was told that it was for CT Income Tax. I stated that I wanted the money deposited in my account. After waiting on hold for over 10 minutes, the employee said that it would show on my 1099 and I could get it back on my tax return. I believe that they illegally withheld these funds without my approval.

A Stanford Pension Annuity was transferred to Pac Life from Vanguard. It was not requested by me. I have been trying to get the monthly payment moved to a different account for two months. First I called and was directed to the wrong form which I submitted. Then I called and the correct form was mailed to the wrong address. I submitted the correct form but was not told that I then needed to submit another form. Do not deal with this company. Their communication and customer service is terrible.

I got an annuity/pension transfer letter from Pacific Life with instructions on how to create an account. You follow the instructions and keep getting rejection/error messages when trying to create an account. After 6 attempts I give up and call the 800 number. The operator can't help. I keep trying to log in on the website and after 5 more tries the site says call the 800 number. I've been on hold for 20 minutes... finally got an operator... She says she sent me a reset link. It has been 10 minutes and I'm still waiting to receive it. The people on the phone are nice, when you finally get connected, but they admit the website is new to them and they don't have all the tools to correct errors, etc. I'm very upset that my pension is now in the hands of nitwits.

They will do everything in their power to not give you a direct answer. The poor customer service is an act so they can avoid paying people the money they owe them. Complete crooks. Avoid at all cost!!

I was married to my ex for 33 years, most of it in financial hardship. He received a benefit (and I have it in writing) from the company he worked for documenting that they were selling and that his benefit was being used to buy an annuity with Pacific Life. A year after I divorced him, he passed away. Based on that one year, and not the fact that we were married during this benefit transfer, and the fact that our family went without, they kept it!! My ex has a daughter and Pacific Life refused to acknowledge her. I don’t care if they keep the money they made off of his benefit for over 20 years, but I think they are thieves for keeping his earned benefit from his family. There are lots of insurance companies, so find a company that is trustworthy!!!

Pacific Life Annuities is willing to help but very often when I have questions, they could not help me find the solutions. It’s always a hassle for me to figure out the problems, but over-all it is okay.

We are old and did not completely understand the annuity. They took advantage of us. We knew that we were locked in for seven years, however they said nothing about the ongoing increase of fees. When we called to question this they were rude at best. So we are stuck with a product we would not have chosen had we been told the truth.

Pacific Life Annuities is amazing. It’s everything I wanted and more. Their customer service were very helpful in setting me up with a program that best suited what I was looking for, they sympathized with my family's loss and helped me the best they could. The withdrawal was very easy but with only one difficulty. The staff helped me figure it out and I never had an issue after it. I also had loads of issues with payout but the staff and customer services were so helpful in showing me how I can payout online, over the phone and via my account. Funding was a little iffy for me at first but then once I figure out how funding works I realized I selected the best choice for my annuity. Thank you customer service crew.

Pacific Life Annuities take time explaining everything and seem genuinely interested in my satisfaction with their services as well as my success. They make it easy to withdrawal and streamline the process throughout the experience making it enjoyable versus a chore which I am extremely happy with. All the payout option fit in with what I would expect in such a company and cannot speak highly enough for their professionalism and honor throughout the process. It seems to me that their professionalism carries the day and the options mirror that expertise and makes it a joy to deal with them as a company as well as on an individual basis. I would highly recommend them and would guarantee your satisfaction with them.

I think they could have better customer service, but it is what it is. They could give better feedback too. They want to keep too much of my money. All investments are about the same: making money off what other people work out. The us economy is broken. It will always be the rich get richer and the poorer get poorer. You got to have money to make money.

I had great customer service. They answered all the questions that I had. The customer service overall was outstanding. I did not have any difficulties. The experience was great. The withdrawal was wonderful, had no problems. Very soothing. I was actually very happy that there were no problems. It was great cause I can choose when I want the money to come out monthly, quarterly, etc. and I have the option to cancel whenever I choose to which was great too. I have life insurance which is great for the costs. It was easy to set up, no problems or hassles. I'm glad that I chose this. No I won't worry about future problems.

They were very helpful in setting me up with a program that best suited what I was looking for. They sympathized with my family's loss and helped me the best they could. It was very easy and with only one difficulty the staff helped me figure it out and I never had an issue after it. Thank you customer service crew. I had loads of issues with payout but the staff and customer services were so helpful in showing me how I can pay out online, over the phone and via my account. This was a little iffy for me at first but then once I figured out how funding works I realized I selected the best choice for my annuity.

Very helpful. Always had an answer or explanation that was easy to understand. Very knowledgeable staff and friendly. Being new to this they were extremely helpful to me. I would highly recommend them to any and all. Don't hesitate take a leap of faith. Go with your gut. If you need help it's there for the asking. The withdrawal process is very easy to use. No problem whatsoever. It went smoothly. No issues in my case. A child could do it. Awesome and simple. When you're ready for a withdrawal consider it done. There are many options when it's time for you to choose your payout. There is certainly one to suit your needs. Just make your choice on options that are given to you. It's that simple. There are an ample choices for your funding options. Something for everyone. Review them all then make the choice that fits your needs best.. Read all carefully before making your decision.

The company explains things in plain English so dummies like me can understand them. They answer all questions I have ever asked and I am happy with the company I chose. You can withdraw money in several ways and at certain ages. The company sets up a plan that fits a person's needs and the annuity can be distributed the way the owner wants it. You can take a lump sum and then have monthly payments for the rest of your life. You can have an amount put in to the annuity fund each month to build the fund and have it grow until the age when it starts paying out.

I wouldn't say that I was overly impressed. I would suggest looking around to find a better company that has more flexibility. I wish I had more information at the time I made the decision.

Was too long of a commitment period before you are vested and are eligible for withdrawal. Too many restrictions on your money, I would therefore not recommend this type of investment. It takes at least five years to become vested and removes the penalty for withdrawal.

I bought a variable annuity, that at age 65 I can start drawing a check every month and has a life insurance clause that will benefit my wife if I should die!

We had a very good experience with this process. The most important thing about any annuity purchase is understanding the product and making sure you have any riders you might need.

The annuity is a nice addition to my portfolio... There is a lot of information to absorb. The fees are a bit high. The penalties for early withdrawal are steep.