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About OneMain Financial
OneMain Financial looks at factors beyond credit scores to help people financially, offering personal loans and credit cards online, by phone and in person at nearly 1,400 community branches across 44 states. You can use OneMain funds for emergency bills, a vehicle, home improvement, debt consolidation, medical bills, a vacation or nearly any other purpose. Loan amounts range from $1,500 to $20,000, and funds are typically available by the following business day. It takes about five minutes to get pre-qualified, with no effect on your credit score.
Pros & Cons
Pros
- Flexible term lengths
- Secured and unsecured loans
- Loans from $1,500 to $20,000
Cons
- Charges an origination fee
Bottom Line
OneMain Financial offers secured and unsecured loans with APRs up to 35.99% and terms up to 60 months. OneMain loans have fixed rates and payments and no prepayment penalties.
OneMain Financial Reviews
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I have had a loan with this company for several years, not by choice, the actions of my ex left me no choice. I have asked very nicely for them not to call me during my work hours - they are really good at ignoring that request. I am receiving sometimes 4 calls a day from them. Now they are using branches from outside the area code to see if I will answer the phone. I am dropping off a cease and desist letter today. Enough is enough. If they would learn how to look at their computer, they would see the payment is set up off the website. March 20th 2018 – 4:27pm. March 21st 2018 – 10:55am. March 22nd 2018 – 10:31am, 3:45pm and 4:42pm. March 23rd 2018 – 12:14pm, 1:57pm, 2:02pm, 4:04pm. March 24th 2018 – 8:30am. March 31st 2018 – 8:53am, 9:59am, 11:42am, 12:20pm. April 2nd 2018 – 11:08am. April 6th 2018 – 12:20pm. April 9th 2018 – 11:11am, 1:13pm, 4:40pm. April 10th 2018 – 10:03am, 3:42pm.
What part of do not call me during work hours do they not understand? Perhaps I should try a different language. This is a perfect example of crappy customer service from a company who doesn't give a rats ** about the customer. This is also the perfect example of harassment, which even debt collectors are not allowed to do.
Unless you are hard up for money, be very careful with these guys. I know my credit isn't the best, but it is better than a lot of others, they offered me a $13k loan at 38% interest for 6 yrs, I quickly did the math, even doubling up on payments which I could, I would be paying more in interest than the CC. I turned them down right away as I can make the payments just fine the way I am doing them now, would have been nice just to clean it all up. Today I got an email from them saying after consideration, they cannot fund my loan. They are sharks!!!
After having a rough couple of years I needed to take out a loan to consolidate some debt and to be able to give my girls' birthdays this year. I went through Lending Tree for a small or loan so went through their system again to get a larger one. OneMain Financial was the pre-approved company that had the best interest rate. I completed their application online, I did have some difficulty getting documents to submit. I was called the next business day from OneMain Financial by Heather in the Nixa, Missouri office. She was very easy to work with, very professional, very relatable, and very sympathetic. I went in early that same business day with required documentation and the money was in my bank the following day. Yes they do include an additional program with their quote but given what's all in in that program. Overall I am saving money per month, have extra perks as well as life insurance and vehicle reimbursement costs.
I contacted them about taking out a loan. I asked for a 900.00 loan. The guy on the phone told me the minimum for a loan in my state Georgia is $3000.00 but I can pay back the 2100.00. I gave all my info. I make 50,000 a year. I don't have a home or a car to put on the loan which he failed to tell me. Ran my credit, told me I was approved then asked for my checking account information. I gave him my information and then he tells me I need a co signer and he noticed I own a car I paid off my credit on my report. I can use it to acquire the loan. Which the car has been totaled for 4 years. Please stay away from this company. I found them through Credit Karma.
I was extremely pleased with the service received. I had an existing loan with OneMain and received a mailer indicating that I was eligible for an additional sum of money. I put it aside to think about it and the following day received a phone call from Joey at OneMain. After a brief conversation he set up an appointment for me later that same day to come to see what I would qualify for. The procedure was quick and easy and the money was in my account the following day!
This is for location in LIHUE KAUAI, when I got a loan I couldn't believe how eager the staff was to me with making sure they got my business, here I went back to them to try and get another loan to consolidate some bills. When I went there the staff wasn't so helpful as the first time. After giving all my information all of a sudden she stopped and said, "I will call you this afternoon or tomorrow if you are approved." That was 1 week and still no call. I notice that if they want to give you money they are all into helping you but if you are not approved they really don't care.
This is the second time I got the same treatment. The last time I called and had to ask if I was approved, I was told that she called and left me a message. Well that call never came and it happened again this time with no call. Very rude and disrespectful, I pay them every month for the loan I did make with them. They should give the same treatment I got the first time. I would not recommend any of my friends to this place and after I finish paying my loan if I need another one I will go someone where else.
I applied for a loan with a co-signer and got a notice that I was approved. I submitted all the documentation and was told everything looked great and would need to be sent to my local office for signing. 48 hours - no response. I tried calling but their customer service number asks for social to access account info and then doesn't find an account. No way to reach a live person. Finally contacted my local office and they said I couldn't have an out of state co-signer but they would try to approve it with just me. I was told it was likely I could be approved, then nothing for 3 days. I called and they said it had been disapproved. Two days later I finally received the email declining me, but telling me I could add a co-signer. My only co-signer is out of state! Over a week and a half wasted on this and false hope all along the way. I needed it for medical treatment.
Applied for a loan and was approved for more than I asked for. Sent all the documentation that was requested and was told everything was a go. Scheduled an appointment to sign documents later in the afternoon. Called back to make sure all was ready to go, since I would have to leave work to make the appointment and was told that now the loan was denied because of DTI. Which they knew about and approved. No explanation of the quick turn around or follow up services. Very disappointed in the lack of customer service and help. Staff were absolutely underwhelming and not enthusiastic to help or respond.
I had an overall bad experience with OneMain Financial, first of all the manager with the mullet in the Englewood office was the most unprofessional and rudest excuse for a manager I have ever seen in my life. The entire office looked depressed under his operation and it obviously reflects in their customer service. I highly recommend that no one uses this company due to their software is unsecured and your personal information is not under lock and key. I uploaded at least 20 documents before I got to the office and they had received none of them, I have no idea who has my personal information now. OneMain Financial is just a pawn and loan shop with a new name, ultimately they want your car to give you a loan.
Applied last Friday and was approved online without collateral for more than I had requested. Someone from the Corpus Christi branch called me and asked me to send in all my documents which I did the same day. Here it is 5 pm end of business day on Monday and I have yet to hear back from them. I have read a lot of bad reviews of them not calling people back. I think if you're going to take all my information you should be giving me some kind of update.
After 2 weeks of sending federal tax copies, then State, then more Federal Tax forms, I was told my application was sent to "underwriting". It was denied and I even had a great co-signer however, now I am getting mail from other bs loan companies like America Web Loan telling me I’m pre-approved for $500 plus. Beware of this bait and switch loan shark operation, they are selling your personal info! SCAM ARTISTS!
I had a great experience dealing OneMain. The customer service was great. Everyone was very friendly and helpful. I had already closed on my auto loan for a '06 Altima, I had got some bad info on the car and didn't want it but wanted a different car. They let me redo my loan and add the other car 2004 Toyota Camry instead and I am so happy I was able to change. They didn't give me no type of hassle at all.
Already have an account and when I log on there are 4 approval offers. I started sending them my verification documents and a rep called me. She saw I had a One Main account already. Then she pulled my credit and reviewed with me. 2 hours later I get a call stating that since I already have a loan they won’t do another loan with me, even though the new loan was a collateral. My issue is, if you knew you wouldn’t lend to me with me already having another loan, why would you have the approval offers when I logged on to my account on my main screen... Not the generic site login... On my actual login page and then proceed to run my credit? Not happy. There should be a few more checks and balances to avoid stringing someone along and putting another hit on their credit.
HORRIBLE customer service. The website is even worse. It only records online payments. If you make another type of payment via check or by phone it doesn't update in history. Ms. ** isn't helpful. Sends confusing miscommunication emails.
I should have listen to the thousands of reviews but I kept getting "pre-approved" letters and email. So filled out the online app and was approved. I receive a guaranteed amount for life as income. I added in other income that verified on my bank statement. Received a call that I can't use the "other" income or provide recent checks for monthly income verification. I would need to provide at least last year's tax return. Now they won't even loan on the guaranteed amount which is only slightly lower than what I had submitted without something to SECURE the loan... Figures. Everyone all over the internet said they do this all the time. And kicker is that my credit is good. All accounts always current. Not ONE late payment... Don't waste your time with this company.
One of the WORST loan experiences I've ever had. If I wanted to buy their life insurance and additional insurances my interest rate was lower. The minute I said I was not interested my interest rate went up. This is got to be one of the WORST practices I have ever seen from any lender. I do plan to contact the State Insurance Commissioner first thing tomorrow as well as any other organization that deals with regulating the financial institutions that use these practices. I am also going to reach out to several news organizations informing them of these practices.
I currently have a blog with about 2.3 million followers who on a daily basis share my opinion and I intend to use this platform at every opportunity to voice my disgust with the way this company runs its business. I would also like to add I made several attempts to contact their corporate office and was either transfer to a answering machine or was disconnected. Just trying to find out who runs the business or contact anybody in public relations customer service, the complaint department is next to impossible. I would also like to add that I declined their loan and I would recommend if this happens to you get up and run because it is not right that you're forced to purchase things you don't want or need just to have a reasonable interest rate.
I had such high hopes with this company. I read reviews and really investigated before I decided to go with them. I got an email confirming I had been approved for $5500 dollars. I would be getting a call from them sometime within 24 hours. Well 24 hours came and went I finally called them. I was transferred 3 times before I was given a number for our local branch. I talked to a gentleman at the local branch and he took forever to find my application. Once he found it he said I should hear back from him that night or the next morning.
Once again, no call in the morning, so I called him. He told me they hadn't even looked at it and he would put a rush on it and get back to me within 30-40 minutes. Two hours later I got a phone call to tell me I was declined. Why the heck would you put someone through all the BS. I turned down several other places that were willing to loan me money because I THOUGHT I was approved through you. Very disappointing experience. Will not try using them ever again.
I needed roughly Five K to take care of some medical bills that had been sent to collections. My credit was on an upswing before the hospital had sent them to collections but because of that, all regular avenues of loan servicing were cut off from me, even with a 650 credit score. I went to AM-One and they paired me with several lenders, one of which was OneMain. But, because of some of the negative reviews I had read, I tried a couple of the other lenders. One was nice enough to give me half of my asked for amount for a payment of over 400.00 for 13 months. I declined the loan. So I decided to give OneMain a try and I WAS AMAZED.
Yes the interest rate is a tich bit high but the terms of the loan are very reasonable, the payment is reasonable and affordable, and I was approved and received funding in a day and a half. I worked with the Taylorsville Utah Office and my loan officer was Madison. She was so helpful and so nice and I was in and out of the office in a half hour, with my funding happening the next day. Don’t believe everything you read when it comes to OneMain. You won’t be disappointed.
I have been late on payments a few time due to disability. I have never missed payments but only late. They continue to say I missed payments just made me make three payments. There are payments missing. And beware if you are late. They take your entire payment and put it to interest and nothing at all to the principal of the loan. I am not sure how they are getting away with this. I was out on disability twice and made it impossible to get help even when you have the insurance. And on top of everything else let’s not forget about the harassing phone calls. They blow up your phones all day long. I feel that I should have been charged a late fee. But to keep taking my payments and not give credit. Is insane. Please people stay away.
Despite being approved for a loan in late January for $7,500.00 and scheduled to come in to sign for the loan on 02/15/18 I was contacted the day before - 02/14/18 and told an issue needed clarification, which was accomplished satisfactorily. I was then told, the following day was told not to come in as management had declined the loan and gave no reason. Don't waste time with this group - regardless of how long they have been in business, they are a predatory lender, whose staff is unprofessional and uninformed - how they have avoided lawsuits is startling! Hide behind the years business. SPENT SIX WEEKS BEING LIED TO and extending personal information / very disturbing experience.
They didn't explain that the insurance was optional, I canceled it a couple of weeks later and they didn't refund me the amount that they charged me over $400 less. This is ain't right. Never again, and also the interest rate is way too much.
I absolutely love our local branch. They helped find a solution when we were financially having hard times. They always work with us and appreciate that we have been great customers for many years now. During our first loan we always paid on time, but this last time around the last few months were hard and they didn't judge us or harass us at all like some places would. We are now back on track because they helped us find a solution. I will never go anywhere else for a loan.
This company is horrible. Bad customer service, very high employee turn around. Bad information passed along and they try to do the bait and switch, which unfortunately I fell for. I defaulted on my loan after paying on it for a number of years. Due to some unexpected hardships I was unable to make further payments nor were they willing to settle for lower payments. They garnished my wages and that paid off the borrowed amount. They have now sold the $8000 unpaid interest amount to an attorney who now wants the money. I would have been better off filing for bankruptcy to begin with. Stay away from them. They'll kick you when you are already down.
If I could leave -100 stars I would! I got a 15.97% interest loan ($17262 doesn't include payback) to pay off credit cards and had an in depth discussion on never close cards because it affects credit score. They offered to send in the payment for the loans. When I checked the counts, 6 of the 7 had closed. I contacted every company and everyone said they had received a letter from ME with my signature instructing them to close my account. It dropped my credit score 52 points. OneMain told me they hadn't done this, who are you going to believe 1 person or 6 people?! I had the one company send me a letter so that I have proof. Can you say forgery?!
I went thru my normal lender, got 5.99% interest and paid $13707 off within a week of taking the loan out. Balance $2707, I'm giving you #'s so you can see the grasp of this. My payments would have been $607 a month but because I was paid so far ahead, I didn't make 2 payments because I was waiting on a check to finish off the balance. Keep in mind, these payments weren't late because I was paid up to the year 2020. When I got the final payoff yesterday, they added $642 interest for 2 months. I understand interest accrual, this is ridiculous. No interest accrual was listed on my November, December & January statements. The loan is now paid off and I have contacted legal representation to see what recourse I have especially for the forgery. IF you get a loan thru them, proceed at your own risk.
I have read through the other reviews, but regarding myself, I am very pleased with the Customer Service of this Institution. I have been doing business with them for several years starting when they were American General, then they emerged to Springfield Financial and recently emerged to OneMain Financial. They have always been friendly and sensitive to my needs. I hold this Institution in High Regard. They have helped me several times when no one else could. I have not had any wrong or shady dealings with this firm. They have always been honest with me. When I walk in through the door they welcome me on a first name basis. Over the years, they have been very helpful and all their employees are knowledgeable in their business. I have no Negative statements to say about this Financial Institution. They have been very helpful to me. I could sum them up with one word... PROFESSIONAL.
First, they took forever getting back to me after I called them back. Then they neglect to tell you the ridiculous interest rate until the day you sign. Once the loan was signed, they give you a ten day grace period on the due date. But on the first day after the due date they call incessantly. At least once a day sometimes more. l would mail my payment to the Ohio address, and if it was a day late arriving they tack on a late fee and harass you about that. Most places look at the postmark and if it was mailed before the due date they waived the late fee. Not these buttheads, nope not a chance. And as I said they call daily expecting you to send the late fee right now. Did they help in a time of need? Yes they did.
They kept the payment where I needed it to be. The interest rate will kill me. Joke's on them, they gave a $6,000 loan on a vehicle that only has a Kelly Blue Book Value of $3,000-$3500. It has 135000 miles on it and is just about worn out. With a 6 year loan the vehicle won't be worth squat when the loan comes to maturity. Now would I recommend them to a friend, no. Heck I would not recommend them to an enemy. They remind me of a company from years ago called Household Finance. They had the same practices and went belly up after a few years. Do not know what happened to their loans though. To end stay away from this company if you can. If not be very careful and ignore the harassment. Be sure and make your payments.
I had an investment home and I ran out of money to fix it. I went to this company and in my desperate moment I pulled the trigger to apply. Since I was approved so quickly I was relieved... well since I was approved 6 months ago for 6,000 I still owe 5,700. About 100 dollars goes to my balance... DO NOT MAKE THE SAME MISTAKE. EVERYONE ON THIS FEED MADE YOU'RE BETTER OFF GETTING A PAYDAY ADVANCE... This is the worse thing I did in 2017. Stupid me!
Waste of time -- they fraudulently lure you into their office through an online scam they run to get applications, then change the rules once you've submitted the paperwork. Customer service is **, as well. Rude, slow, and condescending. Let the market eat them. They will die (thankfully) when subprime loans take a ** again.
I paid off my loan with the company and now I’m waiting for my title. No one can locate my title so I’ve been told. I have to pay 95$ dollars for a new one because they don’t feel they need to send me my original one because I paid 200$ less than my account because I settled. If I knew how much of a headache they would cause I would’ve gave them all of it. They suggested the settlement! Not to mention they do the most pettiest stuff when it comes to reporting to the credit bureaus... As she settled for less you said all that but I did what I agreed to do! So why is it I can’t get my title? Bad karma. That’s why y’all changed the name because y’all did so many people wrong. I pray that I never have to deal with a company like this. They even sent me forms with the incorrect VIN number. You guys definitely fooled me but I definitely know better. OneMain is the worse mistake I have made during my 20s.
Yes, they will be there to loan you money. But beware of the life long loan you’re entering into. High interest. No way to refi, but they’ll tell you you can. Late fees. Rolling interest. Never can get a live person on the phone. Don’t deal with them. You will regret it.
I had an auto loan with Springleaf, which turned my account over to this company. I was one day late on a payment after being on time since my first payment a year in, and instead of giving me the courtesy of removing it from my credit report, considering my perfect payment history, they left it. Then, I had a bad car accident, in which my insurance paid off my car as it was a total loss. I was always in touch with OneMain to make sure whatever balance was left, that I could work out payment arrangements. Mind you, I only owed $214, which I split into two payments. They agreed on this arrangement. Instead, they reported me again, to my credit bureaus as "late payment". I have finally paid them off and I will NEVER go back. Horrible customer service, they do not care about the customers.
Our 2nd mortgage company was bought out by OneMain and ever since has been a struggle paying it off. Finally got it paid off by new mortgage. OneMain on same day as payoff, put the loan in their COLLECTIONS department with requiring ME to write a DISPUTE letter!!! OneMain Financial should be renamed SNAFU Financial. It is SO SCREWED UP!
Said I was approved online with very good approval odds with Credit Karma. The day to call them I did and some guy took application from me who didn't have clue what he was doing. Very hard to understand him. Never returns call. Get voice mail when calling bank. Beware.
Used them for an auto title loan because I was in a pinch. I paid the high 22 percent interest rate payments for almost 2 years and refinanced through my local credit union to pay them off with a 9 percent interest rate. They received my check on the 14th (apparently) when I mailed it on the 8th and auto withdrew another $221 payment on the 15th. I contacted them about a refund and was told they have 15 days to refund and close my account. It is now 20 days and still have nothing. Do not deal with them. Their staff is trash and the company is even worse.
I got a loan from my local place in Toms River, NJ after a death in the family. Having recently retired my credit was stretched thin and I couldn't get the funds anywhere else. They offered me a significant amount but the amount I received has become almost 1/3 less than what I am paying! I believe it is around 30% interest, plus when you sign look closely. They add all these extra costs on for insurance and such and tell you it will be added with the finance charge, but you are also paying interest on it! I have about 375.00 payment monthly, statement shows 250 goes to interest, 125 goes to principal. Then I got papers in the mail for a lower interest, but they wanted it changed from a personal loan to a secured title loan!!! Watch those papers closely. Easy to slip an extra form in there!!!
I initially applied for the loan because I was quitting my job soon (put in my two weeks) and needed basically kind of a safety net while I was working on this other job but nothing was guaranteed and I explained this to the lady helping me, mind you I only requested 1500 and got approved for 7000 but I guess they said I got denied because I didn’t have a job. Like I’m dumb enough to apply for a loan with no employment. No I just wanted to use the money in case. I work at US bank making 65k+ and I drive a BMW. I’m not worried about not paying a loan back so that’s why I dissatisfied with this company because they could have called my job and verified. I still work their technically for the next couple weeks but because I said I’m putting in my two weeks they couldn’t approve it which is dumb but that’s what I get for going with a bank like this instead the one I worked for silly me.
I already had a loan outstanding secured by my truck. I borrowed the money originally to replace my air conditioner which was over 10 years old and could not be repaired and had to be replaced. A year and a half later I had to have a number of teeth extracted and an upper and lower partial and my portion of the cost was well over $1000.00. Kassie ** reviewed my payment history and was able to rewrite my loan to provide me with the extra funds to pay my portion of the cost. I own my own home which has a ground well that provides water to my home. I have a washer and dryer which I cannot use because of the high iron content. I needed a water filtration system. Again OneMain was able to help me finance my system allowing me to hook up the washer and dryer.
We've paid off many loans with Springleaf (and the former American General). OneMain is NOT the same. We had a current loan when the merge happened and I hate it. Our loan will probably be a decade getting paid off (started as a 4 year loan) every day past due date. They add approx $5 (+33% interest) a day, to the end of loan. When I questioned some things, lady got evasive, then defensive. AVOID ONEMAIN AT ALL COSTS. I have over 20 years of loans and payoffs with American General and Springleaf. This current loan will be YEARS unless we fall to a heap of money. DO NOT TRUST THIS COMPANY.
These people don't understand the concept of cease and desist. I repeated told them to stop calling my family member at work, whenever I was a day or two late and they decided to just do it from multiple phones. I gave them a check so they could just debit my account on the date I set, but they decided to take it out two to three days early and put my bank account into overdraft. Then they lied and said I never gave them a check in the first place. DO NOT take their offers, these people are ridiculous.
I have recently acquired my 3rd personal loan from OneMain Financial. I have used this company for about 4 years to assist when I needed a small personal loan for various reasons. Originally I went with OneMain (formerly Springleaf) due to my credit limitations with other lenders. Even after improving my credit scores, I continue to go back to OneMain. The staff is always very courteous, knowledgeable and efficient. They worked around my paydays to schedule auto-drafts for loan payments which is very beneficial to me personally. I have also used the OneMain Rewards site for financial advice, money savings tips and as an added bonus, I have used the rewards points earned to purchase gift cards throughout the year. This is a great company!
One Main has been so helpful. This is our second loan with them. They are so nice, and make the loan process easy and don't ask a ton of questions. Staff is amazing as well. I'd recommend them to anybody.
I have paid on my account in a timely manner. This month a double payment was taken out of my account without prior notification. I am in the process of refinancing my home, and will pay off loan at this time. This company by taking out a double payment, may have jeopardized my refi. Taking this to my attorney. I don't understand how or why a double payment was taken out, when last month's payment was made. Be careful when dealing with this company.
I received mail from OneMain Financial stating that I was "Guaranteed" a loan for X amount of money. Upon applying I was denied and told I could not receive any loan. I proceeded to ask what their definition of "Guaranteed" was and they were unable to answer my question with a straightforward answer.
I recently got a loan at OneMain Financial. The staff were very friendly and kind. I got the needed information to verify my income and was approved the same day. I like this branch. I would like for Chris and Renee to get those snacks back in the office. Sometimes that little extra touch for the customers, make the customer feel welcome and look forward to coming back again.
Do not do business with these people. They are real eager to give you a loan because they charge an exorbitant amount of interest and make lots of money on you. They really push all kinds of insurance on you right before you get ready to sign and the process is long and drawn out. The staff is rude and inconsiderate and God forbid you run late or have unforeseen circumstances, they will hound you to death with phone calls and emails and even call your personal contacts. Don't let them trick you into lending you more than you need because this is what they do, they are scam artists and they will drain you for every penny and they could care less about you, believe me. I know. Don't do it.
After a week of sending federal tax copies, then State, then more Federal Tax forms, I was told my application was sent to "underwriting". Two days later I was called back and offered a TITLE LOAN!?! Beware of this bait and switch loan shark operation.
Recently I was conditionally approved for a loan. I called 4 times to speak with a loan officer to get information and left my contact number each time. They have yet to call me back. I read the numerous reviews here and 90% are bad. From what I have read their terms and hidden fees are outrageous! Thank you Consumer Affairs before I made a costly mistake!!!
Multiple calls within 30 minutes when payments are scheduled. Multiple calls during the day beginning at 830 or 9 am and continuing at 740 pm. They can total up to 10 calls a day! It's like signing on to a loan shark!
I got a prescreened offer for $7,000.00 in the US mail from OneMain Financial. It was listed as an actual check to be deposited. When I called the location in Carpentersville they said yes I could actually deposit this "check" and my loan would begin!!! After it's deposited they do a security measures check and "call me" to verify I deposited this. They request a photo ID and ask if I am me! I asked how on earth it is legal to send $7,000.00 in the US mail when anyone can steal this and deposit it and steal my identity. Anyone make an ID saying they are me and speak the words they are me.
For crying out loud I never applied for this loan, never asked for this "money" and they said they buy people's information from third party companies and then solicit that way hoping to get loans. So apparently it's legal to send real checks that are loans to people in the regular mail and they could care less if it gets stolen and we who are on the receiving end that have no idea this is happening just have to hope no one steals our mail and our identity never gets stolen cause apparently any of these companies can do whatever they want legally.
According to Christina the assistant brand manager who has work at this location for 5 years and she also has no idea where they buy our private personal information from or how far back it's dated that their company gets our private personal information. So be aware everyone. This is a very very very big problem and we can have our identity stolen and this company would never protect us if someone other than you yourself deposits this actual money they are sending in the regular US mail!!! If anyone knows a way to stop this from happening please post this and hopefully we can band together to get this stopped and people's rights for privacy protected!!!
Auto loan that I received was terrible. I have been paying on this vehicle for three years and my principal balance is still about the same as when I got the car. Granted I did take a loan out a very small loan which caused the loan to refinance. But still it's like nothing was paid on the loan at all. And I never missed one payment. To me mathematically it don't make sense.
Very irate and disappointed in OneMain. They are a rip off. I've been paying on loan since 2007 for a small loan of 11,000.00. I have now paid over 20,000.00. When I tried to pay off loan recently they are still telling me I owe 3400.00. I ask them to lower this payment since I've been paying since 2007 and I would pay it off today. I was told there was nothing they could do in lower payment.
So I am very dissatisfied with OneMain Financial. I got a conditional approval upon verification I sent in all my information they requested. Waited all day and then got denied even though I sent all documentation they required and everything was exactly as I told them. I even had collateral. And no one will give me a reason why. I am super dissatisfied with my experience.
OneMain has worked with us multiple times. They are very kind, courteous, professional and knowledgeable. The ladies in Turlock are very nice and funny. They go above and beyond to meet the needs of their customers.
I had two loans. One was with Springleaf and OneMain. Been try for months to get them to let's add the two loans together and have one payment. I keep getting turned down. They say can't loan me the money to paid one off but that alright. I just about got the paid and hope I ever have to use the company again. They don't want to help anybody.
I won't trust a OneMain Financial to help you with finance because they will always reject the approval. They always preapprove a loan and reject you when you go to the branch to sign a contract. They will laugh at you saying, "You are not qualified. Go away." OneMain Financial located at Florence KY is a fraud. Thanks for your lie. I am glad that I am doing business with Chase.
I have been a OneMain customer for around 5 years. Never missed a payment. I originally borrowed 6000 to do remodeling on my house and renewed this loan twice once for 500 and once for 1500. From doing this my payments went from 190 per month to 480 per month and I have paid over 35,000 dollars for this one loan. When I checked my credit score OneMain said that my original loan amount was 12000 dollars. I have tried to talk with someone about this and they keep giving me the runaround and no one wants to talk about it. They will not even renew the loan to try to make the payments lower. My original loan amount was 6000 not 12000. Everything else on my credit report was right except OneMain. It should still have a original loan amount of 6000. No one wants to help? If I ever pay this loan off I will not deal with these people again. I feel as if I'm being ripped off and would not recommend Them to anyone.
Very Irate with this company! I applied with this company for a very small loan. I was told it was a good place to get approved. While I do not have perfect credit my credit is fair not bad! I have credit with other places and credit cards but these clowns turned me down and my credit score dropped big time! I am pissed beyond words. It took me several years after I divorced to get my credit back on track for these idiots to put a dent back into it and not help me after they sent a damned good approval status to me. Never will I ever apply with these clowns again!!
Updated on 10/29/2017: Well this is the 2nd round with them. I got a call the first time I was denied and explained to that my reason for denial was a security freeze I had on my credit. Was told to remove the freeze so they could see my credit history because the freeze brings it up blank. After I removed the freeze was told to reapply. Did just that! Lo and behold still denied from them even with the freeze off and stellar payment history. Also called my local branch and the lady who answered there was not very pleasant either. Emailed the local branch got no response at all! I am done!!! These people will never have to worry with me again! My credit keeps taking hits and lowering as you play games with me? I think NOT!!!!
Interest Rates are the worst. Being a long term (20 yrs of loans) never late, customer does not help. Just a real greedy company. I had another person apply just for the cause of it, her credit score was 801 and they still told her that her interest rate would be 28%. Just as bad as the PAYDAY LOANS, although I have never had to have a payday I have spoken to others that said they paid less interest with some PayDay Loans. Once this current loan is paid in full, I will never do business with them again. Like I said a real GREEDY COMPANY.
I had a great experience with OneMain Financial when looking for a loan to consolidate my personal debt. They were courteous and when closing, didn't try to force their other insurance packages on me, which I really appreciate. I would work with them anytime.
My nightmare began with this company when I gave the title to my 5th wheel as collateral. Approximately 1½ years later, this loan was paid in full and my understanding was that the lien release would be sent to the DMV. Fast-forward to today my husband and I made several attempts to sell our 5th wheel trailer and finally, after 6 months, found a buyer. My husband and I planned to use the $5,500 dollars to finally pay for the backyard our Home Owners Association was demanding we put in, or be fined. Thankfully, we just needed to do the paperwork, and get our money from the buyer. When I went to the DMV, they let me know that Springleaf still owned the title and would not allow for the bill of sale. Imagine my embarrassment. I made contact with Springleaf on Friday, September 1st and asked for them to expedite my title so that I could still make the transaction with the buyer.
In the meantime, my husband looked at the calendar 3 weeks out to take a vacation to landscape. Something we'd be able to do with the money from the 5th wheel. After much anticipation no title the entire week of September 11-15th. I called again on Friday, September 15th, and was told that the branch I took out the loan with would have the title. Nope. They didn't have it either. The buyer in the meantime is getting extremely frustrated and gives us two more weeks to get the title. With my pleading, I begged for someone at Springleaf to help me, and they basically told me it was probably in storage, but no one really knew who to contact or how to get it, if even possible, so they then promised to expedite the lien release. So you probably know where I'm going.
Fast-forward to today and still no lien release and a buyer who gave up. Not only did my husband lose his week of vacation to landscape, but we lost our buyer and $5,500 dollars and now have a $100/week fine due to our landscaping not being started. This all could have been prevented had our title been sent to us. This is criminal behavior and not even one person has apologized! Still no title! Criminals!
Took a SECURE loan with One Main Financial. Prior to receiving the loan, it was suggested what kind of insurance was good for me to take out in case I become disabled or my car gets totaled. I agreed with the loan officer about my insurance. He explained them and had me sign/initial them. Three years later, my car get totaled and my car insurance pays the money to One Main Financial. The loan was suppose to be insured so why did they accept any monies from my car insurance company. When One Main Financial contacted me, they told me that I signed for disability insurance and life insurance and my car being totaled that I still had a balance to pay. They are very deceitful people working there at that time. I will never deal with this company again. DON'T TRUST THIS COMPANY!
I took out a loan with OneMain for $7,000. The local office was wonderful, and made everything very easy. The interest rate is fairly high, but it fit my immediate needs. I received the loan, set up my payments, and went about my business. If I pay the loan off strictly by their monthly terms, I'll be paying around $13,800 total. However, there is no penalty for pre-payment, so the interest paid could be significantly less.
Here's where things become... odd (and the reason that my review is only 2 stars instead of 5). They've reported my new loan to TU, Equifax, and Experian as $13,800. I've never experienced a loan showing up on my credit report where it included the unearned interest. I called the main contact number, and the customer service representative was unable to assist me, so she forwarded me back to my local office. My representative there was unsure about how/why this was happening, so he called the company to find out.
Their response was "It's a simple interest loan, so we report the total of all the payments that will be made." The website indicates that this is a "Pre-computed loan" (See image). This makes absolutely no sense to me, as it works exactly the same as a car loan or a mortgage (sans the collateral, of course), so the only thing that should be reported is the remaining principal. The biggest issue to me is that they're reporting a deceptive number that could have a negative impact on future credit requests.
I went through One Main Financial. They have good customers service. The only thing I don't agree with is that I am trying to change my payment date and they are adding interest on moving the date. I pay my bill on time every month. I just can't believe they wanna add more interest to my bill like it's late.
Someone used my personal information to get a loan and OneMain Financial has not provided me any information to show that I opened this account and refuses to absolve me of all charges and continue to list negative and wrong information on my credit report even after I provided them with proof I did not take out this loan.
Due to a large number of medical bills, etc. I decided to enroll in a Debt Management Plan to get my finances in order. Two days after I receive notification that OneMain has accepted the proposal from the Debt Management Company they deduct a payment from my bank account. Since I'm enrolled and you have agreed to their terms why are you taking money out of my account. Your payments will come from the Debt Management company. This is extremely unprofessional. Don't know if it arises to the level of illegal but in my book it is awfully close.
I received a mailer inviting me to apply for a loan with OneMain. I completed the online application and was immediately given a response which stated, "Congratulations! Your loan has been conditionally approved". I also receive an e-mail which stated my "Loan was Approved". The only conditions were government ID, income verification and title to a vehicle.
I then received a call from a female employee. She began asking me several questions related to my finances. OK, no problem. But as the questions continued, I felt like I was applying for a mortgage. I don't have the best credit and was politely told the loan could not be approved. OK, no problem. Not 2 minutes later, this same female called back and stated she thinks we can make this work. She then requested pay stubs and stated she would have a decisions later.
I receive a call later in the afternoon. This time this female began asking questions related to my income. She asked why would I need this loan if after all my bills are paid at the end of the month I still had $8,000.00 left over. In no way do I make this much and do not have that much money left over after expenses. She then began asking questions as to why certain things were on my credit report. After explaining them she stated my answers didn't make sense and became accusatory. She then put me on hold and came back stating the loan could not be approved. OK, again no big deal.
I am writing this to make people aware of the intrusive nature of the questions asked by this company when the loan I was applying for was secured by a vehicle. I again was not applying for a mortgage. I think this female employee was totally inexperienced and could not even add my monthly income correctly. Things happen for a reason!!!
Got approved online for a personal loan. Called my local office and they told me "We will contact you back shortly." 3 hours went by with no contact. Called again & was told that the associate never went over anything yet so someone else would and call us back, they connected me to a woman who told me the exact same thing as the male associate did. Now 3 days later still no call. Really need this loan ASAP! Company seems so awesome yet the employees are ruining the name! Uniontown, PA location.
I applied at the Machesney Park Illinois branch through Angel and she pretty much guaranteed me the loan and she hasn't called me since the application was submitted. Horrible customer service and you shouldn't tell someone you are going to get approved and never call them.
I applied for a personal loan at the end of June through the online application. Was "approved" within minutes. Was supposed to be contacted within 15 minutes by a "personal loan specialist". The day came and went and heard nothing, so I went down to a branch. I came prepared with ID, SS card and a month worth of pay stubs. When I walked in it was as if I was bothering them, totally unprofessional. Gave them pay stubs, and loan person said I was only conditionally approved. Never heard a word back as days past. Every time I called the person I was working with always had something better to do than talk to me.
The receptionist there was the rudest most unprofessional person I've ever spoke with, when I pressed to speak with someone, she basically told me they were too busy and they'd get back to me when it was convenient for them. Week and a half goes by and I finally get through to someone who will answer my question. Turned out my application was denied because I couldn't prove my income! Even after they send you a misleading email telling you you're approved, and after never returning phone calls and emails after sending you an email telling you to call them to ask you questions so they can get you final approval! I was denied although I had pay stubs but because I receive a commission as part of my paycheck, they can't count that, so they said I couldn't prove my income.
Even though I am guaranteed a minimum commission and had proof with my RSR contract that I signed with my company. The woman tried to help me by reopening the application, and resubmitting the pay stubs with the company contract, but these uneducated ignorant fools that work there could not comprehend my pay structure. Long story short, almost a month of my time and life were wasted by this incompetent and misleading company. I put up with it because I thought they were my only option because I had taken out a very small personal loan of 1000 within the past 12 months but have a 710 credit score. In the end I filled out an application with Prosper on a whim, and it turns out I was approved for more money for a 1/4 of the interest rate these crooks would have nailed to a cross for.
All the same information I gave One Main I gave to prosper and all I had to do was have a 10 min conversation with their representative and he FOUND a way to make it work for me. The process took a total of 3 business days and the money is on its way. The best thing that ever happened to me was not getting involved with One Main and its poorly trained, unprofessional joke of a "loan specialist". Avoid these people like the plague and go deal with professionals at Prosper or LendingTree if you go the inline route... Thanks for nothing One Main, so happy it didn't work out.
I had a personal loan with One Main Financial and went to the location in St. Louis Park on Minnetonka Blvd. I had horrible experience with this bank. They went and took double payments when they not supposed to and the branch manager, Meryl ** was very rude and disrespectful. This is the worst consumer service I have ever experienced.
New person without proper knowledge taking care of public. First she called stating I've got approve... Then información the Office she stated she overlooked my earnings And I was Not qualified... Wtf... really??? Wow so much for business.
The staff at OneMain was very helpful in meeting my financial needs. They were very respectful and polite. I did not once feel like I was being judged because of my financial situation. I will definitely be doing business with OneMain in the future should I ever need assistance again.
This company is a wolf dressed in lambs clothing. You think that they're the only ones you can do business with, and then upon approval of a loan, that they are saviors. However, they fail to mention that any loan with them is "pre-computed". This means that no matter when you pay the loan off that you're gonna have to pay, upfront, interest on all those months financed. They act super nice and wizzing you through the paperwork, while talking like your best friend. However, when you realize what they're doing, they act oblivious at first and tell you actually borrowed that much, but you didn't borrow but a small fraction compared to the amount due. Then in my case I called back again, after the oblivious ignorant loan officer at first. Then I'm told to basically suck it up and pay it.
Whereas I had only borrowed, $3500, if I paid in installments until the end I would've owed a little over 9k. But they said they would cut me a deal, and I wouldn't even owe the 9k that day. They said I owed $6500, and keep in mind this was only on an actual loan amount initially being $3500. So, now I had to refinance it with a bank institution, and finance an extra $3k, just because of having a pre-computed loan with them for only 6-7 months. With them, you will pay the interest for every month that the loan was written for; not every month you had your account open... no! Interest you will pay is all calculated plus fees, all at the front of the loan. Not to mention, all that ridiculous interest is what you will pay on for the first couple/several months; therefore, making your principal loan amount, to not change much amount all.
Loan paid off and they took my reward points when I tried to use them. Called customer care services for help, gave me the run around. Still waiting for my points for 3 months. No good. Bunch of fools over there.
I received an email from One Main Financial and decided to give it a shot. Filled it out online and was approved. They sent me the phone number and address of the office in Newberry. The guy actually called me the following day and took some information from me and told me he would call me back in 30 minutes. He called me 2 days later like we hadn't spoken at all. He didn't remember talking to me. Not someone I want to do business with!
I have a line of credit that I paid off last year. In February, I got a $50 activity charge. So, I decided to use my line of credit to pay off some other debts. I called customer service because I did not have any checks. I was told they would send some out. After 2 weeks, no checks arrived. I called again and was told my request was rejected because I still had unused checks. No one notified me of this. I told them I did not have any checks. They told me they would have to send me a form that I would have to fill out, then I could get checks. I decided it was not worth the hassle, so I asked for my $50 activity fee back and to close my account. They said they could not refund my activity fee. Just seems like a ridiculous company - there are much better products out there.
They approved a loan but needed car title to secure part of it. I had to get title put in my name. They told me I could go ahead and get unsecured part of loan then, and get the rest after I got title back in my name. I needed entire amount of loan. They told me several times that the loan amount was already approved and there would be no problem getting part now and part later. Then, after I paid to have title put in my name, they denied me the rest of the loan. Screwed me over big time. I'm worse off now than I was before them. DON'T TRUST THEM. THEY LIE AND TRICK YOU INTO LOANS NOT WHAT YOU NEED!
OneMain Financial, formerly Springleaf, is no better than those payday loan places-the rates they charge are astronomical. If you are one day late on making your payment, they will harass you with repeated emails and phone calls, simultaneously, and then they report you to the credit bureaus - they truly lack customer service. I picked up a second job so that I could pay them off. The money was deducted from my checking account immediately, but they claim it takes forty days before I can receive proof of my payoff. I will never borrow from them again!
I received a letter saying I could get 4,250. Called to ask guidelines, was told had to fill out application, so I did... Was told my income was fine. I don't have a house payment. So after I applied, like I said they offer code and rep gave me the it's really a formality. I didn't want the amount they sent me but was told to apply... So I am very disappointed. I can pay this bill. Called Basic finance and was approved. Told OneMain to not send me any offers because it's a waste of time... very misleading. I have many family and friends who go there. I just don't understand if they send you an offer... saying come get 4,250... Then you should be able to give you that loan.
This company is AWFUL! I got a mailer indicating that I prequalified for a loan amount up to $15,000... I called and decided to give them a try. The purpose of this loan was to be for a real estate flip. I discussed with one of the representatives how I possibly would want a bit larger amount than this. No "program" was ever covered. After allowing them to pull my credit, I discovered that they don't make personal loans any larger than $5,000. She tried to get me to do a "refinance" of my vehicle. ARE YOU KIDDING ME??? I never told them that I would be open to any option of that nature! I should have been advised of their "policy"!!! They knew perfectly good and well of the amount I was looking for and STILL drew me into an application! DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE CONNED! Bait and switch!!!! They are dishonest!!!
I am writing this review based off of my service through the Santa Rosa, CA location. Do not ever use this company or their products. My wife got a loan through this company and used her car as collateral. They had her include her registration cost into the loan and said that they would pay it for her. They didn't and cost her 6 months of late fees. Then when she paid off her loan early, in Nov '16, they forgot to submit the paperwork to give her back the title of her car and we are just now getting the paperwork back from the DMV. It is April 2017. Also, they forgot to put the city of where the car is registered, so my wife needs to go into the DMV with the paperwork and turn it into them. Worst company ever. Sunny is a joke of a manager. Go anywhere else you possibly can to get money for a loan.
I recently received a letter from OneMain advertising their Lending services. At the time I received the letter, I was not in need of their services. However, later I did go to their office in Aurora, CO and met with one of their Loan Officers. He was very professional and immediately took the time to meet with me and discuss my need for consolidation credit. I believe I was in the office less than one hour before everything was addressed and set up. I walked out of that office thinking, "This is the way more credit institutions should operate." I am happy with my outcome and will be back in the future as the need arises.
So my question is what gives OneMain the right to change lienholder when no loan documents ever signed. I have not even been in your office. I have not agreed to the loan and told y'all to cancel the application. They do not have my authorization to update lienholder and or the original lienholders authorization. Had to call insurance company and change it back. After reading all the nasty reviews I think I will stay away from this place. Thank God I never agreed to take out a loan with them.
I was happy to be treated like a valued customer rather than just another number. I feel like I could call at any time and be given the respect that a customer deserves. I am glad I decided to do business with OneMain and you will be too!
Great atmosphere, great people. The people there helped me obtain a loan with payments within my means. The loan process was thoroughly explained. I was also given advice on how to manage interest payments during loan repayment.
If you have intentions of paying off the loan early, PROCEED WITH CAUTION. I asked many times if there was a penalty if paid early and was told NO. Contract states "borrower will be given a refund of the unearned portion of the Finance Charge, computed by the Rule of 78's." I only learned what the Rule of 78's meant after I had the loan. It is a term used in lending that refers to a method of yearly interest calculation. In other words, in comparison to a simple interest loan, a rule of 78's loan will charge more interest if the loan is paid early. I owed more than I borrowed when I paid the loan off after having it only 5 months. This practice is illegal in many states. Unfortunately, I don't live in one of those states. It cost me over $1,000. I learned after it was too late.
I went to OneMain Financial loan office in Staten Island New York. I wanted to take out a personal loan. The loan officer asked me for my income and all my assets, smh cause I never needed to go through this for a personal loan. So to make a long story short I got approved for the loan after giving up all my assets that I have. But here's the kicker instead of telling me they was approving me for a auto loan so they can charge a high percentage rate on loan they led me to believe this was a personal loan. Be careful with OneMain Financial. They have loan officers that seem like wise guys aka mob affiliated con man to handle your loans.
One Main is an extremely professional company. They have exemplary Customer Service Personnel that go the extra mile to take care of a customer. From start to completion, they strive to get your loan approved to your satisfaction. They do not judge or talk down to anyone. The overall process is not complicated. The documents that are required are ones you would typically have in your home files or are readily accessible online. Their scoring system is somewhat unconventional. They use your credit report and FICO score as a means to calculate your internal score. This is what determines the final approval and interest rate.
The only negative is how they wrap a current loan you may have with them with the new loan, and adjust the Interest rate for the new loan to include the old loan. The old / existing loan may have a lower rate, but it becomes the rate for the new loan, which is conceivably a higher rate. For clarity, an example of what I mean is: Old Loan: 30% - New Loan 35%, Combined Loans Become 35%. I would recommend them because of their honesty and professionalism. They are my go to place whenever I need financial assistance.
OneMain Financial saved me from going to my family for a small loan and I have since paid off that loan and opened a larger loan. OneMain took a chance on me when other companies wouldn't, including the credit union of the company from which I retired. OneMain wasn't judgmental and went out of their way to treat me like a royal customer. Now my financial situation has improved as well as my credit score and I owe it to OneMain having faith in me. I'll stick with this company for many years to come. Thanks.
This is a safe place and they will help you. Unfortunately, they do not have more offices in Venice or Port Charlotte and this is very difficult to set up a day... but once you made the appointment, they are very very good.
I used OneMain Financial to obtain a loan to reduce my debt. The process was a lot easier than I expected. Everyone I came in contact with was professional, very nice. They told me every step of the way what they would need and what would be happening. I got my money a lot sooner than I ever expected. Great Company, I would use them again and will refer them to friends and family if they ever need a loan.
When I went to them I was trying to improve my credit score. The staff was very professional and friendly. They were able to loan me the money I needed. Since then I have used them again. Would recommend them to anyone.
OneMain was very friendly. I enjoyed the customer service and the manager was nice and made sure all my needs were meet. They answer all my questions to the fullest. I would recommend them to everyone.
I needed to consolidate some things and applied online that night, got a call the next morning, went in that evening and signed the loan agreement and got my money. It was that easy. It's nice to know I have someplace I can go to in times of need. Thank you One Main!
I did an online application for OneMain Financial, within 30 minutes someone had contacted me regarding my loan. A few hours later I was at the branch closing on my loan. I have never experienced such a fast process. The representative that helped me was very thoughtful of my time, since she was aware I was on my lunch break. It was easy to give them 5 stars for the great customer service, the easy process. I would definitely recommend OneMain to any of my family & friends!
Every time that I needed a Loan, they were there for me. I started with them as Springleaf. Rick took care of me, then Olga. Everyone in the office are so very personal and wonderful and helpful. I NEVER thought I could get a personal loan as my credit is not 700+, but Rick proved me wrong. I am so very, very happy to be doing business with them. I will tell all who need a loan to go see Rick or Olga, they are the BEST.
I was approved by OneMain Financial for a personal loan. The branch manager went through my application with a magnifying glass. The manager verbally approved my loan and request to use my auto as collateral. For two weeks I handed into their office the information needed to secure my loan. They even placed their company's name on my auto insurance policy. I called the day before the loan settlement to confirm approval. The rep confirmed time, date and signatures needed to close loan.
When I arrived for my early AM appointment to settle, the branch manager abruptly denied my loan. I asked for his reasoning. His reason for denial was "he was not comfortable" to settle. And stated I should leave his office if I was not satisfied with his decision. And- "This was his office". This manager has poor communication skills to work with the public in need of funds and should be reprimanded for his unprofessional behaviors. This business deserves a "minus" rating. Terrible company to conduct business!!!
We've used this company before and it was great. They helped us in our time of need... twice!! I would recommend them to anyone I know, that needs money for repairs or whatnot! Love the assistant, very professional. Thanks OneMain, We'll be back!!!
I have been a customer of OneMain for approximately 9 years (before they were Springleaf & OneMain). I've always received fast, courteous service. The staff is very professional and treat me with respect. They have always been there for me in time of need. I would highly recommend OneMain to anyone!
They were very friendly to work with and got the job done quickly. Would do business with them in the future and will be telling all my friends about them. Will do business again with them because of how well they treated me and my needs.
OneMain Financial gave me a personal loan so I could purchase a much needed vehicle. They did everything they could to make sure I was able to get what I desperately needed. There was no hassle, they treated me with the utmost respect, and went out of their way to make sure I was happy. If you feel stuck (like I did) BEFORE I contacted OneMain Financial, I would certainly encourage you to call or go in and talk to Jonathan or one of the ladies. Let them show you what they showed me.
I was told I was approved for a $1000 loan and when closing on the loan, I was asked if I wanted roadside assistance and that would make my payments go up by $14.99 but in reality they charge me an extra $499.95! The loan officer definitely gave me the wrong information which was misleading! Check in my hand for $1000.18 and they paid $499.95 to some insurance I never used and wasn't aware of this $499.95 charge!
Be careful and please don't get the so called insurance! I was ripped off! I spoke to Sara at the corporate office who was very helpful and understanding and told me that this had happened before, and put me on a conference call and helped me cancel the service which will allow me $177 in prorated charge that will be mailed to me within 30 days! And on the other hand Grant ** in litigation was very condescending, rude and really could care less about my situation! I really hope the calls are being recorded! Grant ** was very inconsiderate and was very inconsistent with helping me! Grant ** is definitely someone I would not want to speak to ever again!
I had used OneMain before and went back because of the service they give and they work with you to give you what you need. I will certainly go back and will instruct my friends and family to go to OneMain for their financial needs however big or small.
I've been a customer for over 18 yrs. (before they were Springleaf & OneMain). I can always count of them for my needs, as you never know when you may need extra cash!! Very friendly people and they always make you feel welcome and I never felt judged by anyone!! I call and then I go to the office, sign the papers and leave with a check in hand. Now that convenience!! I really can't say enough great things about this company!
It's pretty sad when you walk into a place thinking you're gonna get some help and you have no idea how bad you're gonna be screwed. I went into their branch to get a loan for 3,700 and it went up to 4,900 in a matter of days. To make matters worse they want to make you feel guilty about it!
I just recently received assistance from OneMain Financial and was completely satisfied with the employees that I met. Everyone was friendly and helpful. Mike was very nice and did not rush through anything. I am very glad that OneMain Financial is here to help. I will definitely recommend them to anyone.
I was hesitant in my expectations when submitting my response to OneMain regarding a personal loan request. Previous companies had promised to work with me with leniency due to my circumstances only to state, after building up my hope, they would not be available to assist. OneMain contacted me promptly, was honest and transparent throughout the entire process and provided a loan tailored to my specific goals and criteria. They listened, spoke in a clear and concise manner which allowed me to make a knowledgeable decision. I did not feel as though they were condescending towards me at any point during the process, judging me for my need to use their services nor irritating them with my many questions. I am confident in my ability to repay my loan due to their great options and I will willingly use and reference their services again.
Upon completing the preliminary application online, I received a response immediately and scheduled an appointment. The person working with me by phone took all my information and within minutes told me what amount I was eligible for and how the process of the overall/final application would work. Once in the office, it was wonderful to realize that the person I spoke with initially was in fact the person who would see my loan process to fruition. What was most appreciated was the professionalism, however, there was also the realm of comfort which made me feel confident in the professional (one who was well trained and knew the details of the full process). I also knew from my initial experience that One Main was not a "come on" deal. They truly have the best interest of the client and wore no mask.
My experience with this company was very pleasant. They were very detailed and made this process smooth and easy! That's the way I love to deal with companies. Especially when they deliver with excellence.
These people are very nice and patient. But we need a loan and we got it fast same day. But the interest is unreal. Going to try and pay off quickly. If you need a loan quick and fast with nice people go for it for sure.
OneMain formerly Springleaf has always had fast friendly staff to help you like you are part of their family. They accommodate to what works best for you. Like staying late to meet or coming in early.
It has been an all around great experience. Great customer service & wonderful people. I would recommend them to anyone I know looking for a personal or auto loan. If you're in the market for either type of loan, give One Main Financial a try. You won't be disappointed.
I have been with OneMain Financial since December 2015 and starting from day one the service provided was excellent. It was fast yet the employees made it a very pleasant and treated me with respect. I love how knowledgeable employees are and they understand the importance of making the experience quick.
Our experience was good and positive. We needed loan for medical reasons and it served the purpose. Loan officer was very helpful and pleasant. Overall experience was fast and easy. I would do it again.
I have received professional service from the staff of this company from the first time up to now about 3 yrs. I won't have a problem recommending them to anyone in need of professional service, and no harassments or threats when running behind a month in payment.
After receiving the OneMain Ad letter detailing their desire to extend an additional loan, my need was suddenly magnified due to a deer crashing the grillwork of my vehicle, it eventually being evaluated as a Total Loss. This caused a predicament as no transportation was available getting to their office. The Staff at the Sapulpa, OK Office took my application over the telephone and even had an Electronic Signature Feature utilized so I did not have to leave home. The loan money was transferred to my Bank Account by 10 AM the next day. The purchase of a newer vehicle was then negotiated and a Salesman at the Dealership came out to drive me there to acquire the vehicle. Not a Single detail was missed by your Sapulpa Office, which I am Very Grateful for. Thank you.
Greeted as we came in the door, staff is friendly. They worked with us to obtain the loan. Very professional. Always answer questions over the phone very nicely. Thanks to OneMain, we have wood to heat the house this winter.
Experience with OneMain Scottsburg, IN - We needed help with unexpected home repairs & went to OneMain. They went above & beyond & ended up paying off another loan for us. This was more than we first intended to borrow, but by paying this off, we were saving money on a monthly basis. The staff was great to work with, & very friendly. Would definitely recommend, & have done so, to others.
My experience with ONEMAIN was excellent. Everyone was very helpful, very friendly, and very professional. They explained every aspect of the loan process and had a very caring and understanding attitude.
My husband and I have been with OneMain before that was the name. We are very satisfied with the service that we have received. The staff is very knowledgeable about all the products they offer. We have never had any problems getting a loan with them. The staff is very friendly and so helpful. Could not ask for a better experience.
I needed to find a loan that was affordable and with options. I chose OneMain because they offered me all this and more. The staff were very friendly and knowledgeable and met all my expectations. I was able to get everything I needed and be in and out of the office in no time and my loan was ready for me the next day. I have already recommended OneMain to others who are now using OneMain and they have had the same great experience.
I am working on my second loan, and I continue to find the people interested in helping me reestablish my credit, doing whatever seems fair and reasonable to move forward with a loan. I am always impressed with the friendliness of the Branch Manager, as well as the staff processing the loan.
I was looking to consolidate my credit card bills and have money for work on my truck. OneMain Financial was the answer. The loan officer was knowledgeable, courteous, and beyond helpful. I was in and out and the money was in my account by 6:00am the next morning (after being at the office after work at 4:30pm). I would and will highly recommend OneMain Financial to anyone looking for a personal loan.
I needed some extra cash and I knew I could count on One Main. This is the friendliest, fastest and most helpful place to get a loan. They have helped me many times and I keep going back because they are the best.
When I was in need of some extra cash to help pay off my medical bills One Main Financial was there to get the money to pay it off with no explanation needed and at a payment plan that worked in my budget.
My husband and I were needing a loan. OneMain popped up online. We found out quickly that One Main reason to use this company was the experience was like drawing money from savings not pulling it out of a BANKER'S sweat filled palm. The process on the phone was pleasant and straightforward. Appointment was set at a convenient time and we knew what to expect at the meeting. Staff were so friendly. I felt as though I were withdrawing my own money. Since having the loan, they have been able to help with any issues or questions. We are very thankful we found OneMain.
This was a second experience I believe have with OneMain and both were great and to the point; service was quick and efficient. They sought me continuously after the first time. That was great; it made me feel favored. It was good to see the team work in the environment. Everyone was pleasant and helpful to each other.
Our customer rep. was extremely knowledgeable and friendly. She took her time answering questions. Great easy going communication. Have dealt with lending institutions in the past that made me feel like they looked down on us for having to borrow money. Hope to not have to borrow in the future but, if the need arises, OneMain Financial is the lending institution we will use.
I read with interest ratings submitted by other States. Indianapolis, Pendleton Pike Branch rocks. They have always treated me with respect and clearly outlining all aspects of my loan, explaining options and fast tracking the process. It helps considerably not being put through unnecessary hoops when you may already be stressed. Good Job Springleaf/OneMain.
When I called and spoke with a lady about a loan, gave her my information on the phone in about 10 minutes, she said “I'll call you right back and let you know if you should drive up her or not.” I live 52 miles from the closest branch! She called me with 20 minutes. I drove up there was there exactly 16 mins., signed my papers, got my check and walked out. The lady has called me to make sure I was happy with my experience. YES I am. Even after I just made my payment, (over the monthly payment amount) online. Which setting up my online account only took about 3 minutes. Very happy with OneMain. I will continue to use them in my future and tell everyone about them.
I am a repeat customer over the years with my local branch of OneMain Financial. I would not be if not for the branch manager Mary. INFORMATIVE and clearly outlined the terms of the loan. Do periodic phone follow up which adds a personal touch. DID not have to go into branch until time to review the paperwork. They did their homework first. I suspect it is because I am a repeat business customer.
When in a time of need for a quick secure loan, OneMain Financial was there to help with a complete business professional attitude, which made things easy and less stressful for me. That's how I like to conduct business and would recommend their services to anyone whom is looking for the same experience.
We have had a loan with Springleaf for 3 years and have found that they have done 2 hard credit inquiries in the past year without our request or permission. What can we do? Can we take action to get them removed? This is against the law according to the Fair Credit Reporting Act!
Please do not make the mistake of accepting a loan from this company. They rob you out of your hard earned money with high interest rates and prolonged terms. I got a $2000 loan in Jan with the intention to pay it back within 6 months. The loan officer informed that there was no penalty in paying the loan off early. What she didn't disclose was that the interest of the term was calculated as my balance, which was $4000! After 8 months of having the loan, I had paid about $1200 on the loan. I called to get a payoff amount and was quite shocked when they told me my payoff amount was $2100.
I asked why was none of the money I had been paying monthly been credited toward the balance that I actually borrowed and instead been going straight to interest. They told me that it was precalculated and was nothing they could do. I said "but you are making me pay for interest that I am not using!" They were not interested in a resolution until I reminded them that I am a customer that is simply trying to pay off a debt and they are basically trying to steal money that is not deserved.
I understand this is a business, but at least have some kind of ethics and morality when dealing with people. The only resolution they offered me was to refinance my loan for a shorter term and that would make me have a higher interest rate, when the initial rate was 36%! I cannot express my resentment for even dealing with this company in the first place. Let them be a very last resort, for a desperate need of financial assistance.
Let me be clear, I am not writing a review about OneMain Financial, I am writing a review about Springleaf Financial. I understand Springleaf has recently acquired OneMain, but unfortunately, OneMain's name will be tarnished by Springleaf. We acquired a loan with Spring Leaf in June of 2016. Since I lost my job in October, I immediately called the local branch. I was told to wait until my next payment was due and call them back to check their options, including a minimized payment for the month of November.
I called them, made them aware that I found a job, but would not be able to make a payment until December 15, when I would be getting paid. In a nutshell, I was told they could not work for me because I did not qualify for refinancing. In the process of this phone call, I found out that I was not required to get the extra insurance, but we were told we had to add this when we got the loan. This whole time I have been making payments with the extra insurance included, thinking we had to have it, but we didn't. We had to use our truck as collateral, which we'll be probably lose because we will be 2 months behind (my next payment is December 1, which will not be paid until December 15).
This place takes advantage of individuals who are desperate for a loan, resulting in extremely high monthly payments, misleading information about extra insurance, and an unwillingness to work with those who have fallen on hard times. I have learned my lesson and will probably lose my vehicle in the process. I simply want to warn others to avoid this place like the plague. I wish I would have considered other options before getting a loan with Springleaf. Please, please stay away from this place.
OneMain Financial meet my needs and my expectation better than I could believe. They were able to make the experience short and simple and yet complete. The service I received in the office was great customer service, making sure I understood each and every step. Going over all the documents and explaining them all to me until they were sure I was comfortable with what I was signing. All, in all, it was a good experience. I will recommend OneMain Financial to my family and friends.
When I attempted to get my mortgage payoff (I sold my home), I was instructed to send the company a fax giving release permission and a specific date. I sent the fax as required within 1 hour. I was told I would have my payoff in 24 to 48 hours. After 5 days I again contacted the company and requested the payoff amount. After another 48 hours I again contacted the company and as of yet have still not received the payoff. This is a sure sign of incompetence. I will never use this business again, very poor customer service.
From my very first contact with Robin at the Reading Springleaf Branch, she was very professional and courteous. She was also very patient and caring as she took time to answer my questions via telephone. This was also very evident when my mother and I visited the best office as both Robin and Christopher **, the Branch Manager maintained the same demeanor. They were very efficient in finalizing the processing of our loan and funds were deposited as promised. Christopher and Robin have outstanding customer/people skills and are an assets to the Springleaf Financial Services Team! Thank you.
Bait and switch with 33% interest being final rate that was greater than suggested when I applied 2 hrs prior. They also tried to force you to buy multiple insurance scams. I needed a short term loan and will pay off ASAP. Only use them for same day pay day type loan as these type of so called financial cost are loan sharks protected by politicians who use these cost "donations" for reelection. Attempt to control them voted down by Virginia legislature and Norfolk newspaper listed mostly republicans as supporters of these pay day loan and title loans up to 55%!!!
I received an offer in the mail from this company (Springleaf) for a loan up to $4,250. I applied online, it said I was approved. When I contacted the office and gave the person who answered the phone my information to look up my account, I stated to her that it said that I was approved for over $4,000 on the website, but I only need $1.5k-$2k. The lady that answered the phone started talking about me although it said I was approved online that does not mean I can get a loan for that amount unless I have strong collateral anything with a title. So she looked at my credit then asked about my truck which was paid off, then she went on to inquiring about my car that I still have a lien on from my credit union.
She made the suggestion that I let them purchase my auto loan debt from my credit union where I currently pay 13% interest, and owe about $10k. She stated that they can acquire my auto loan debt, and also give me a loan but my interest would be 29% plus. I asked her is there are any other avenues we could explore because I really needed the loan for some health care expenses for my wife. It's a crying shame that companies like this get people hopes all up when they are in the need of financial help thinking this will be the silver lining of a very dark cloud instead they just rain on your parade of expectation. These people need to do better because people like myself have unexpected emergency situation occur, and think found the answer, all it leave you with is a question... WHY???
The people at Springleaf are professional and caring people. When we got our loan the care we received was very personal and helpful. They walked us through each and every step. Would definitely recommend them to everyone and will definitely do business with them again.
Was unable to get there before the end of month but Ian didn't care. Was able to get there on our timeframe and it worked out... thanks Ian. He always keep in touch with me throughout the loan process. Great service.
Do not use these **. They will say your application was approved for a loan, tell you to come in with documents and completely waste your time. "Well we actually cannot give you the loan" - total waste of time. This company bonked its head.
My husband and I was helped by the Branch Acct Mgr. Robert was very helpful answering all our questions. Also explained the whole loan to us so we were well informed. Robert had a very pleasant personality. It was a pleasure to have him help us. We would gladly recommend OneMain to friends and family.
What a joke! I had 2 loans through them from 2 different branches which were paid in full with no late payments ever. Applied for a new one at a different branch, and was denied because my car was too old? Way to make title loans legal again in North Carolina. And I continue to get their letters offering a loan. Leave me alone wackos. I got a much better rate elsewhere without your insane interest, thanks!
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I was very satisfied with the experience that I had with OneMain. They are knowledgeable, friendly, understanding. I will give them a ten rating because of the courtesy, politeness, knowledge, and quickness of helping me in my needs. I will be back. There is no doubt in my mind.
I have been very ill and in the hospital. During that time, my bills have gotten very behind. Thursday, September 15, 2016. I filled out an application with Lending Tree and a representative named Ahmad, called me. He asked me some questions and then asked me to go to the Social Security Office and get a benefit statement. I did as he requested and faxed the information. I did not hear from Ahmad anymore. I called him and he would not take my calls or return my calls. He did not even have the decency to call me and just say, "Sorry. I'm afraid we will not be able to help you, Ms. **."
So I decided I would just pay off my car and pawn my title next month and try to straighten some of this mess out. I get a phone call from OneMain Financial again, on Monday, September 19, 2016. Except this time, it's from someone named Ms. **. She asked me if I knew I had been approved for a loan and again, I get my hopes up high. I even ask Ms. ** if I should reapply after I get my loan. Ms. ** tells me that she can pay the bank for my car and get the title faster than me. I'm so happy. I go on Facebook and I'm exclaiming how God answers prayers and I breathe a sigh of relief. I have heard NOTHING from these people. That is absolutely horrible to play with someone's life like that. False advertising and very rude to call someone and give them false hope and then... nothing. Try to avoid these people at all costs.
I had some moment which bothered me a little too much. I began to read brochures, flyers, and letterheads to determine my best decision on loans and finance companies. Reading about One Main Finance, I called them. At first they were eager to assist me. Explaining every detail, to help you decide on working with them financially. I made a good decision getting involve with One Main financially. Getting great assistance is not all in the package. You gain knowledge of financial detail to become more aware of your needs for the future.
I needed money to consolidate my bills. I was running out of time. My electric was going to be cut off by the end of the day. I was trying everything and everyone to get a loan. I came home and got on the computer. I went to the first site I seen. It was LendingTree. With very little info they got me one loan offer. It was OneMain Financial. I called them up and gave a little more info. The next day I had a unsecured loan for 2500. I knew that evening what I would get. They saved my life. I can tell them how much they helped me. But until they went through it, they couldn't really know. I would recommend everyone of my friends and family to get a loan from them. Thank you, OneMain Financial for all your help.
Privacy of my loan. When I applied for my loan the gentleman and I discussed what I wanted and what he could probably get for me. A day later he called me back and told me my options. I agreed, made an appointment, went into the office, signed paperwork and got my check, shake hands and left.
Excellent company to deal with. Help boost your credit better. Also pays off some bills. I would like to recommend anyone to go their company. Everyone very experience. It's for everything you need to take care of everything - bills, personal.
I have used Springleaf services two (2) times. The first time was to purchase Christmas gifts for the family. The second time was to have trees which were endangering the house removed. Each time I was treated with respect and courteously.
This was the easiest loan I have ever gotten. They made it fast and simple. I would absolutely use them again and recommend to anyone. They don't judge you and you just walk in, sign, and go with your money. They have a ton of options for you.
Loan helped me in a big way, put my mind at ease knowing I was able to pay off my medical bills. Best experience I have had in a while. The staff and the representing made me feel comfortable about getting the loan.
I recommend Springleaf to everyone I know! Their customer service is #1 to me! They explain everything so you understand, answer every question, very polite and they work hard to help their customers! To me Springleaf is the true meaning of customer service.
I was told that the auto club was part of my loan package and that the $199.00 was already factored into my loan. I do not need this auto club. I was lead to believe it was free. However, I had to sign papers so that the money would be taken out of my loan and then sent to the auto club. So how was this free?
Do not apply here!!! Stay away. They are car sharks!! I called today and spoke to an idiot in the office. I asked about details of the type of loans and the process. The idiot said they have a really easy process that you are not denied based on credit, but even if bad credit your application will be reviewed by a manager and may be approved for a lower amount. But it may take up to 24 hrs. I kept her on the phone while she ran my credit. When she came back she asked if I owned a car. Huh WTF. "No I make payments as my credit shows." "Oh we can't approve you. You have to have a car or boat title." WTF. The phone is a wonderful!! Glad we were not in the office. Then when I told her she never mentioned it, she said, "Oh, we use TVs as collateral." WTF. I'm going to talk to the manager!! This is ridiculous.
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I started a loan with Springleaf 18 months ago and never had a late or missed payment. The payments were debited out of my account when requested without any problems. I called Springleaf to renew my loan and they offered me a lot more than what I was originally asking. The loan has decent terms and the people at the Harahan location are very helpful and offer great service. If you're applying for a loan at Springleaf, you most likely do not have an 800 credit score, so don't expect a loan at 4%. What they do offer is a simple loan and a chance to rebuild your credit. The interest rates are a little higher, but when you have fair to poor credit ALL interest rates are higher. I highly recommend Springleaf and will continue to use them in the future. Give Springleaf a try if you need help.
I was approved for 3,500 but when talking to an agent you need equity provided. I have a title for a car but not enough equity and even though salary was more than enough it requires equity, budget, and salary--1 out of 3 don't match up you're denied. Why risk a hard hit and they say you're approved when there are other requirements that are not specified. This was a waste of time, and the loan specialist determined equity was needed even though income was over 10,000 a month. This is an unfair assessment. Why approve the loan or say the risk is good through Credit Carma? This is totally false. Say you need all 3 upfront before applying. I didn't need the money, just wanted to build credit history now I'm stuck with a hard hit and no loan that stated I was approved for. False advertisement.
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I believe around November 2014 I needed some extra money. I had spoken with someone from the Tempe branch. I went into the office to sign the papers. At that point they told me I had to use my car as collateral and explained that I had to borrow enough to pay off all debts. I was on medication and wasn't thinking clearly. Bottom line, I fell behind due to 2 auto accidents caused by others and my disability. I worked out a deal with the branch manager. Borrowed back payments from a friend and dropped it in their night drop. They claim the never received it.
That was on Friday, Monday I learned that that office was no longer Springleaf. I got a call from a different branch manager, told me my car was going to collections. I provided proof of the withdrawal from my bank account. This woman calls after Labor Day, we work out a payment arrangement. About 3 days later someone else from collections calls me and says if I don't come up with $2,000 by September 30th I'm losing my car. I told him about the deal I already worked out and he said it was invalid. Today the lady who called on Sept. 6th said she had to cancel the 2 payments we agreed to and repeated what the guy who called yesterday said. They are liars and thieves and don't care about their customers. I am reporting them to the BBB of AZ and the Attorney general 's office.
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Recently my husband and I found ourselves in need of a vehicle. We had been receiving cards and literature from OneMain in the mail. So, we decided to give them a call and see if we could do business together. We decided to go to their office the next day and were very pleased with their professionalism and with how quick everything was processed. We would do business with again and would highly recommend to anyone needing a loan.
I have NEVER applied with these idiots but every 3 months I get a hard inquiry on my credit report. I have excellent credit and don't need their very high interest rate loans. I wrote to their home office and the local office and told them to stop pulling my credit but they refuse. I will now be filing a Federal lawsuit against them for falsely pulling my credit report. Avoid this company at all costs as they seem to be no better than a payday loan company.
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Being a customer of Springleaf Financial, in good standing, I assumed that all of the bad reviews were the product of disgruntled consumers who were turned down, for valid reasons. I hereby apologize to most of you. Springfield Financial, does indeed, use fraudulent advertising and loan approval notices. I had several accounts that were opened, and then closed, that were in very good standing. I was never late in a payment, and in fact, used their auto account debit feature. My accounts were closed through business acquisitions and loan transfers to companies that they merged with.
The bad all started with a mailer I received a few weeks ago, from the main office, with a new loan offer. The mailer stated that I was such a great and valued customer, that I was approved for additional funds. As I am remodeling my home, this came as a great opportunity to finish the remodel. So, last Saturday, Sep 3nd, I went online and filled out a new application, for an additional $5,000 and the response that I received online, was that although they could not loan the $5,000, they did approve me for $3,500,and that a local representative would call me in the next 15 min, or on the next business day to finalize the loan. Since it was the weekend and Monday was a holiday, I did not expect a reply until Tuesday Morning.
On Monday, which was the holiday, I received an email from Springfield stating that they needed to speak to me, by phone, before they could approve the loan. What happened to the approval notice I received online? I had an approval, then lost it? So, I waited for their call on Tuesday morning, Sep 6th. Nothing happened. No call, No Email, nothing. So, I called Springfield on Wed morning Sep 7th, at the toll free number that they provided, and spoke to a representative. When I tried to explain to the lady, that I already had an approval, she acted like she couldn't hear a word I was saying. She just kept saying she needed to ask me some questions. I provided all of the answers to her questions, then she informed me that she would forward my application to the underwriters for their approval. She stated that she would give me a call in a couple of hours.
So, the waiting started, all over again. NOTHING, NO CALL, NO EMAIL, NOTHING. So, I called Springfield back on Wed evening, and was told my application was denied. The representative could not give me a reason for the denial, but I should get something in the mail. NICE JOB, SPRINGLEAF. My credit score is a good 660, my payment history is 100% perfect my CC debt is about $4,100, but I have multiple inquiries, due to shopping for a remodel loan. Didn't matter !!! Declined! I will never approach Springfield Financial for another loan, and I urge anyone ready this review, to STAY AWAY from SPRINGFIELD FINANCIAL.
My thoughts now are, that the Texas State Attorney General needs to take a look at Springfield's authority to due business in Texas. If our Congressman and our State Senator aren't too busy, maybe some congressional hearings, are in order. Fraudulent and deceptive advertising has to stop. It's a cheap way to run a company, Springfield.
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I'm very Disappointed in this loan company. I called to get a loan on the phone, they approved me and I went to sign the paper work, then funds automatic deposited into my account. So then I payed 9 payments on time. Never late. The manager told me they will help after 6 months on time payments, so then I really need the money so I call to renew my loan 3 different times and was denied all 3 times. She tells me they have changed the rules of borrowing, they gave no notice of the change. I feel at least they give a notice things have changed. Also I referred a person that borrowed over $3000 dollars and they are also making on time payments. I feel they are treating me wrong. Also my credit is better now than when I got the loan. So I'm going to finish paying off the loan, but will never borrow from this place again and no referrals. I'm very unsatisfied.
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So I have been trying to rebuild my credit after a divorce from a few years ago. I needed some extra money to pay off some things and for new tires for my vehicle. I got online and applied for the minimum amount of $1500 through Springleaf and receive an Approval notice with no collateral. The email said for me to contact the office to set my appointment, to bring in my ID, Check stubs and proof of residency. That was it. It does not say anywhere on the email that I had to go through further approval. I spoke with the office and she said she just needed to ask me questions about my income so that I could come in this afternoon to sign the paperwork. I gave her all of my information she asked for. I then get a callback a few hours later saying I'm not approved.
I was completely blindsided considering I was led to believe that I had already been approved AND my credit now has a hard inquiry on it for a loan that I'm not getting now - again after being told I was approved. This is absolutely sorry and sooo misleading to people trying to actually make an attempt to rebuild their credit and people who really need the money in tight spots. I will be sending the email and information to my sister who is an attorney when I speak with her on Thursday. I don't see how this can be a legal way of conducting business.
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My husband and I are very satisfied with the experiences that we have had with OneMain. They are knowledgeable, friendly, understanding. They have been there for us a few times. And we will and have given them a ten rating because of the courtesy politeness, knowledge, and quickness of helping us in our needs. I will be back there is no doubt in my mind.
My wife and I needed a loan to consolidate some bills. We received a card in the mail from OneMain so we decided to give them a try. We found obtaining a loan with them was very simple and easy. Thanks to OneMain we were able to get our loan and save money by consolidating our bills. Thank you OneMain.
Paid off our loan on 8/8/16. Had to call to get copies of paid off loan, then still didn't get copies until the 31st. We are still waiting for the title of the truck. I have called 3 times - same runaround waiting on DMV etc. We traded the truck on the 29th and still waiting on title. Worst customer service. You are right they don't care.
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Springleaf employees have always been eager to help me with any and all of my questions &/or needs. I would put it best by saying, "Springleaf has exceeded my expectations as the customer". Believe me, with 300 of my own customers that is hard to do. It's nice for once to know that when I am the customer I will be treated how I strive to treat my customers everyday. Thank you Spring for making the loan process quick and easy.
Applied for a personal loan of $7500. Did application online through Lending Tree. Decision from one company that would help which was Springleaf. Waited 3 days, getting emails to follow through with applying which I did by calling Springleaf and giving all my info to the rep. Was told I met the qualifications and was forwarding my call to my local branch. Rep came back and indicated the branch would contact me in an hour. 4 hours later, no call. I called the office and was informed they had been swamped and would submit the application. 1 hour later, got a call that loan had been approved for $3500. Asked me to come in and bring proof of income, voided check and ID. I arrived with the info and was informed that they would have to use $1700 of the amount to pay off a loan that I have in order to qualify.
Well, that loan has less than 6 more payments. Was told my income and debt requires that loan to be paid. Well why didn't they know that before I came in the office? I gave the rep my hourly pay rate that didn't include my overtime or bonuses when I applied. So there was more income year to date than they were given. Plus I didn't plan to pay off a loan that has a lower interest rate and only 6 more payments for a loan at 36 months and higher rate. That's ludicrous. Plus they asked about collateral, like a TV. What? So get a loan, pay off a loan, and walk away with less money than I needed to take care of other things I was trying to do. I HAVE NEVER. RUN FOREST RUN!!!
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Was checking their rates, much like many other competitor sites. The next day I get a credit score update about a hard pull. It was not clear that they were hard pulling for a brief application. I applied on a couple other company sites and they soft pull. So, I was confused why they would hard pull for just a interest rate check. Called to see if they could correct, the customer service employee had no idea how to handle the situation. Asked for a manager, was placed on hold for over 30 minutes before I hung up.
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I am a ongoing customer with Springleaf and was contacted a few days ago about expanding my loan for any of my needs. I went through the process and was told I could get up to 700 dollars and the manager would look it over for approval only to be denied after they are the ones that called me and then did a credit check for nothing. It really makes me mad. They should have not called me unless I was already eligible for extra cash.
I'm sorry to hear that you're unhappy with your service. Please allow us to assist. Someone from our Executive Office of Customer Care will be in touch with you shortly.
Thanks.
My wife and I are very satisfied with the experiences that we have had with One Main. They have been knowledgeable, friendly, courteous, and understanding. They have been there for us a few times when other financial institutions weren't. Thank you.