Mr. Cooper Reviews

I’m 75 and since this problem with Nationstar started, I have been in the hospital with heart problems and at this time, I cannot return to work. I purchased my home after living in the same house for 29 years and paying for someone else’s mortgage. I had put aside some savings and I was still working. But my employer closed the doors because they could pull out of a Chapter 13. Until I became ill, I was seeking other employment of any kind. I cut my expenses and combined services for lower payments, cut items that I could do without. I filed for HAMP modification, which says they would have to lower my payments not more than 31% of my gross social security check each month. That would mean I could still stay in my home.

I purchased my home in 2007 and Countrywide originally had my loan. Later, it was sold to BOA and as of June 2013, it was sold to Nationstar. Since 2008, I have had my payments set-up on an automatic bi-weekly payment schedule without incident. I attempted to do the same thing with NationStar and was told that they don't accept partial payments and they use a third-party company for such. I called the third-party company and was told that they charge a $295 fee for this service, plus a $5 monthly service fee. In addition, I would have to make my full July payment, full August payment and they will draft me on August 3rd and 23rd. So basically in August, I have to pay 2 mortgage payments because this 3rd-party company needs time to transfer the money to Nationstar. Needless to say, this whole thing has been a big inconvenience, poorly handled and mismanaged. I am not pleased at all with the lack of conveniences NationStar has.

My loan was originally with BOA, but they sold it to Nationstar last month. And I had applied for modification in 2010 with BOA. They put me on forbearance plan till this October but they sold that to Nationstar. And I am having the worst experience with them to just pick it up where it left off. I have to fill out my paperwork again for the modification. My point of contact never answered any email or calls. I do not understand in the first place why Nationstar would want to buy my loan when I was in middle of modification. BOA does not want to lose money on me so they have sold it to the Nationstar. Wow...

When we bought our home in December 2007, it was with Countrywide Mort. and then later sold to Bank of America. I had many problems with them. I did everything they asked of me and they still would not help me so we, in turn, filed for Bankruptcy. In April 2013, we were sent notice that Bank of America had sold out their loans to Nationstar Mortgage and their "so-called" business practices have been quite unfair and I fear we will lose our home because of them. When this transition was made, I was informed to make my usual payment of $1143.00 to Bank of America and then it would be forwarded to Nationstar Mort.

A Minnesota statute states I have the right to discontinue my escrow account if my loan is at least 7 years old and I am not late on my payments. Both of these apply to my situation. I sent Nationstar a written request to discontinue my escrow account, but it was rejected because Nationstar says they have a policy to not discontinue escrow accounts once they are created. Sorry, Nationstar, but State Law supersedes your company policy. I have forwarded their letter to the Minnesota Attorney General, who already assured me verbally that I was correct. Hopefully, Nationstar gets a big fat fine.

I am a real estate agent in the Los Angeles county. My client had made an offer on this home that was currently a bank-approved short sale. We were told there were currently 15 offers on the table - make your highest and best offer. We did. My client bid $51k over the asking price - all cash, no contingencies, and a seven day close. This was on Feb. 15. A few months went by and they asked for a credit check on my client, and a few more documents. This is an ALL CASH offer??? We complied.

Just received the form for our payment for July. In the envelope was a paper informing us they can share all of our information including our Social Security numbers with anyone at their discretion, and that this was their right by Federal law. Since when??? I tried to call several times and they give only options on how you wish to make your payment. No option to speak with a human. I have a feeling this is going to be a nightmare. For us and them.

I had decided to make my monthly payments in two equal installments. I had read that if you paid that way, you would save money on interest and pay off your mortgage sooner. I started doing that in March 2013. In April, I received a call from the collections department indicating I was late for my payment. I explained that I had made two equal payments (of exactly 1/2 my regular pay) and I was NOT late. After a one-hour conversation to fix this, the gentleman indicated that the problem was caused because their systems don't know what to do with payments when they are not payments in full, so they apply the entire payment to principal which does not count as your mortgage payment. He said he reversed the payments to principal and applied correctly and that everything was fine now.

Same as other unfortunate homeowners with BA mortgage, mine was transferred to Nationstar this June 4. I have experienced similar unfortunate poor customer service. They have a payment system online that goes through Western Union, which charges extra fees if you make one-time payments. I had to schedule recurring payments but got cancelled for unknown reasons. I needed to do it over the phone which they would have charged me extra fees.

We refinanced our loan with Nationstar since the loan was already held by them, thinking the fees would be much less than with any other company. When the estimated charges were shown to us, I immediately called our Mortgage Professional to stop the process. He promised me the numbers were always inflated and not to worry. Four months later, on a Saturday, we received the final disclosure of fees and they were still quite inflated. I couldn't get a hold of anyone and we were scheduled to sign on Sunday. My husband and I decided to go through with the signing since we were told earlier that we could lose our locked in rate. That was the end of January. We have made many, many phone calls with few responses.

I received notice of foreclosure and now can bring the account current. By phone, I am told that the foreclosure process will be immediately terminated if I submit the entire amount due. I have requested that in writing but have not yet heard back from my foreclosure prevention specialist. Will Nationstar take the money and stop the process?

UPDATE: Although I'm still frustrated with the lack of "service" by their call takers, I'm obligated to update this post to state that they did finally fax the information to me 15 minutes into my meeting with the lawyers to reschedule my closing. I was already being told about rescheduling the closing date when the fax came through from Nationstar. So, it delayed my closing by 1 1/2 hours instead of several days. I truly believe this could have been avoided if they would have kept their promise and completed the request in a timely manner. I like Nationstar but I still have to rate their call takers as "0 - terrible". They need retraining or the capability to send the mortgage payoff themselves instead of blaming another department in the company. If you are that busy, give your call takers access to do the research and faxing of the material.

After reading all the negative reviews, I was terrified. All went well with the transfer. Thanks, Nationstar, I feel you threw me away as a customer B of A.

My loan was transferred from BoA to Nationstar in 2013. Attempting to make my June mortgage payment, I called a CS rep to ensure that funds were being paid electronically. I was advised that the transfer was cancelled, and that I can make another payment over the phone. To my surprise, both payments were processed on the same day. It has now been nearly 2 weeks, and I have still not received a dime back from Nationstar. This time has included numerous phone calls with reps that are completely clueless of their job, promises by others to have the situation resolved immediately, reps placing me on hold for 30 minutes or longer, letters stating that a refund check was sent, but not received, etc. At this point, I consider this to be theft, and will be contacting the Better Business Bureau to file a complaint. Horrible company with useless employees!

I am writing to my fellow consumers to express the outrage of Nationstar's handling of the recent $10.4 billion dollar acquisition of housing debts from BOA. I am going to write a letter to the Secretary of State to inform the said representative of the following:

They are ** worthless as a loan agency. I have been calling since Tuesday trying to get a loan payoff amount so I can sell my home today. And after 5 phone calls, countless promises, my manager is busy, etc., etc., they still haven't sent anything to me and I sell my home in less than 4 hours. I've never missed a payment but as soon as you try to close out an account, they give you a runaround. The last manager I spoke to, David, stated the same ** the rest of their staff did but if there is a 48-hour turnaround (keep in mind the first and second requests were made on Tuesday), then why haven't I received anything? How ** difficult is it to send a fax of a loan payoff amount? DO NOT EVER USE THIS COMPANY - THEY ARE WORTHLESS...

My mortgage was transferred from BOA 4 months ago. With BOA I was able to see my full history, which up until the transfer was accurate. When my mortgage transferred, I lost access to the BOA website and I am pretty confident my initial balance during the transfer is higher. I contacted BOA requesting a full history and was told to contact Nationstar. I've made several requests for a full history from Nationstar. The first request came only showing my 1 payment to Nationstar. My follow up requests have not been met. With no response, I suspect they are hiding something. I would recommend anyone in the same situation to request a full history. My next step is to file a complaint with the Attorney General’s Office.

I received my notice from BOA mid-May 2013 that our loan was being transferred to Nationstar. I didn't receive my welcome letter from Nationstar until the second week of June with the info on how to make payments. Therefore, I was charged a fee to make an online payment which I sometimes incurred from BOA anyway if I paid after the 1st but before the 17th. Our welcome letter included all information needed including the new account number and it took me minutes to set up my account and save my bank account information. I made the payment the day I got the letter and it came out of my account 3 days later (longer than normal).

I received notice on 06/04/13 that our loan was being transferred from Bank of America to Nationstar Mortgage. I was advised to wait until 06/10/13 to make a payment. I attempted to contact Nationstar for info on setting up automatic payment through our bank. Rep for Nationstar told me I had to do everything online. I explained I did not want to do online banking. I was told to contact at a later date. I made contact again on 06/12/13. I was told the auto pay form could not be located in the computer system at that time and I should enroll in their online system. I explained I did not want to enroll in online system. I made my home payment via phone for the month of June. I was told to call the next day about setting up "auto payment".

I was previously a Bank of America customer since 2009 and have always paid my mortgage payment on time. I've never had any issues with BOA. They have real professional staff members that are well informed about loan information and were able to answer all questions. So, much to my surprise, I received a letter from BOA notifying me that my loan was going to be transferred to Nationstar Mortgage effective June 4, 2013. I was very shocked. I actually thought it was some type of scam. Unfortunately, for me it was very true.

Unfortunately, I chose to work with Nationstar on the purchase of my new home. I requested for my rate to be locked after they offered me a rate I was okay with. Days later after many emails, they said they never received my request to lock and would not honor the rate. At that point, it was too late to use another lender and still close on time, so I was stuck paying a much higher rate than I was expecting. I basically used them because I was trapped by timing. I will never work with them again. I recommend you find a lender you trust.

Nationstar is the worst bank I've ever dealt with. My mortgage was purchased from BOA two months ago. They were unable to take my first payment for several weeks and agreed to let me use my one-time phone payment "for free" even though they couldn't figure out any other way to take my payment. Then you pay through Western Union... What kind of a bank can't take payments?? So I decided to refinance. I've requested a payoff seven times... the last time from a manager. It's been a month. I've got no payoff and my rate lock is about to expire. My next call is to my attorney!

The origin of the loan was Leader Bank in Arlington, MA. They sold to BOA; they sold to NStar which has been a nightmare - almost like dealing with brain dead, but that is probably easier. I wanted to pay off the loan, got a payoff amount, and sent in a check for well over $350,000.00. They sent it back, said it was not the proper amount, that I still owed the EXTRA insurance they added - I ALREADY HAD HOUSE INSURANCE. My insurance company sent them the proof and they still want it. Now, I sent in the June payment early and they tacked me with penalty! They need to be reviewed for deceptive practice and just being plain obnoxious!

I was also a BOA customer. I never had a problem with them. BOA sold my loan to Nationstar effective April 1st. Nationstar did not mail out the welcome package until April 18th, which I received around April 20th, resulting in me having a late payment. I called to pay them, and they wanted me to pay a fee to pay them! I complained and the CS Rep said I could pay for free online when I set up an account, which I did. I then tried to make an online payment, and it goes through Western Union, which charges a fee! Unbelievable, aye yi yi! They want a late payment fee, plus a payment fee on top of that! They are taking in our money hand over fist, and don't want to be offering good customer service in return. I am going to try to refinance with GreenTree, who is the servicer for Citizen’s Bank on my 2nd mortgage. GreenTree offers fast and friendly customer service. They don't call and pester you until after the late date, and then it is still more like a friendly reminder. If you can't pay that month, they will roll you over into the next month.

We refinanced with Provident Bank in California in May. Within 5 days, they sold the loan to Nationstar. Then 5 days later, they sold the loan to Fannie Mae. I was instructed to continue sending payments to Nationstar. I made 2 payments and then was able to pay off the mortgage in full. I requested a payoff figure online and received the instructions within a day. On June 10, I wired nearly $195,000 to them and received no notification that the money was received. On June 12, I was locked out of my online account. The phone teller said my last payment for $1250 was received and my next payment is due July 1.

My mortgage company was Wells Fargo and they were wonderful. I had good credit. When the interest rates went down, I decided to refinance with a different company so that I could get a lower rate. Roundpoint Mortgage Company became my mortgage company. They were wonderful just as Wells Fargo was. About two and a half years ago, they switched me over to Nationstar Mortgage and I started having problems right from the very beginning. They increased my monthly payment by $600 and after going back and forth many times, they changed the increase to $500 a month. They have been trying to take my home for the last two years. I cannot afford to pay this increase that they came up with saying that my home was appraised at the wrong amount. It wasn't the wrong amount when the other mortgages were handling this. Why now?

I am one of those whose mortgages got transferred from BOA at the beginning of June 2013. I was leery about Nationstar due to the numerous negative comments and reviews. I decided to NOT hit the panic button and refrained from making phone calls the very day of the transfer like so folks seem to want to do. I just waited for the dust to settle, let the transition get a few days of debugging, and the new folks get used to their new offices (I assume anyway). I just made my first online mortgage payment to Nationstar via their Western Union Web Payment using my routing number and checking account number and found it to work flawlessly with NO additional charge. I repeat, NO additional charge. Other states may have an additional charge, but it appears that Colorado does not. Very pleased so far. But then again, I have a standard issue 30-year VA loan and make my payments on time like I should (read: not complicated).

When GMAC went bankrupt, Nationstar Mortgage LLC moved in as assignee and assignor by MERS assignment. The original lender was Homecomings Mortgage and was not signed as a CEO on the NOTE. All the people involved in this assignment were employees of NATIONSTAR MORTGAGE, including the NOTARY. HOMECOMINGS had the mortgage with me and never formally recorded the MBS as required by law and used GMAC as the servicer. Then Nationstar came as servicer two years later when GMAC went bankrupt. I sent seven QWR to Nationstar to find the proper mortgager but never received any answer. They would only send the statement of payoff of this as their debt, but the assignment is a fraud as this was supposed to be a secured loan by Fannie Mae. But that was never recorded.

My loan was transferred to Nationstar from Bank of America this month. I received a letter from Bank of America regarding this matter, and I got the welcome letter from Nationstar. I've called Nationstar regarding payment because I didn't receive my paper statement. The customer service lady said there seems to be a delay due to the transfer period. She was very nice and helpful. I decided I will make my payment online, and she told me that it would take 24 to 48 hours before it posted as paid on my account. I don't have any complaints so far. Hopefully, my transactions go smoothly. All I can do is hope and pray. =)

Bank of America also sold my mortgage to these idiots and since then, it has been nothing but hell. Every month, they call “Your check is late. We are charging you late fees.” Every month, I have proof that they cashed my payment before the due date!!! I called and asked for a manager. “Oh yes, we apologize.” Once is one thing, 6 months in a row, something is going on. I am not sure what is wrong with this company but I am going to find out. The worst customer service experience and criminal. You cannot cash my checks, then turn around, harass me and then apologize.

We applied for a HAMP modification at the end of March. Nationstar is still dragging their feet after raising our monthly mortgage payment to over $2,000! We live in a middle class neighborhood. This rate is outrageous. They have now offered to lower it to $1,717 but that is STILL outrageous and is NOT 31% of our monthly gross, per the terms of the HAMP agreement. It should be closer to $1,000 a month. Our friends say they are trying to push us out of the house. Our assigned representative at Nationstar hasn't corresponded with us in any way for over two months. Every time we call, we get someone different with different information.

My account got transferred from BofA in the beginning of June and ever since, it's been an absolute nightmare. I have tried to make a payment and got the runaround. I was in the middle of the trial period for making Home Affordable when they sold the loan. My wife had brain surgery and lost her job, so now everything falls on my shoulders. They have not sent me any information in the mail on my loan number and where to make the payment. They don't accept payments over the phone. Their automated system runs you in a loop to get you to enter your info 3 times before it will accept it. Then when you speak to someone, it's in the Philippines. Then they transfer the call 4 other times until you get to talk to some rude chick on the phone. They need to shut this company down!!!

My loan was sold from Bank of America to Nationstar Mortgage. I was in loan modification when my loan was sold. Nationstar did not contact me. Calling Bank of America, checking on my modification status, I was told that my loan was sold and another mortgage company will contact me. I asked what will happen with my loan modification. I was advised that new company, Nationstar, will continue the process. When I finally received the letter from Nationstar telling me about my loan being sold to them, I called Nationstar Mortgage and was told I have to start the loan modification process again from the beginning. They said they do not have any information on me regarding modification. So I began the process again.

My Bank of America Mortgage was sold to Nationstar. Nationstar has totally stonewalled my modification... Complete runaround with absolutely no help on Nationstar's end.

My mortgage was sold by BofA to Nationstar Mortgage. I never had any problems with BofA, always paid my mortgage on the 10th of every month. Nationstar starts calling me with a robocall on the 5th of every month. When my bank account did not show that my mortgage was paid after sending the check more than a week prior, I called them; they had not received my payment. They, of course, immediately offered the online payment for a fee and also offered the automatic payment taken out of my bank account monthly.

Nationstar is a mess. Since our mortgage was sold to them from Bank of America DURING a refinance process, I was attempting to close on with another mortgage lender, nightmare is the best word to describe... I was able to access my account on June 10th and on June 11th, my new lender and I requested a payoff so we could close on my refinance. Well at this point, we still do not have it! You have to send in a request even if you call on a 3-person conference call to speed things up and authorize the info. They will not do it over the phone or fax!!!! They first told us it is 5 business days. Then when we checked on Friday, they said they never received it. The new lender had the fax reply to prove and a documented phone call as well as me calling personally.

I have been trying to get my loan modified since 2/1/2011. Aurora sold my loan to Nationstar in July of 2012. They tried to quickly sell my home at a sheriff's sale on July 15th. I had to engage the MN Attorney General to stop the sale and get someone at Nationstar to talk to me. Nationstar fails to return phone calls and emails on a constant basis. In addition, the name of the person they give you as your point of contact either does not exist or will NEVER return a call... so you are left with no one to call to answer your questions. I emailed one supposed point of contact for 6 months with no response. Then finally, I got an email stating he would be out of the office until 1/20/2020!!!

Bank of America sold my home mortgage to these guys. I'm unhappy because I was told by BOFA that everything would stay the same. My June 1 payment was sent to them via BOFA. My June 15 payment, I was finally able to pay on the phone with a representative. It took me about two hours to finally get the right dept. and to get through. At that point, I was told they don't offer bi-monthly payments of my mortgage. I have to pay the full amount on the 1st.

Bank of America has transferred over my account to Nationstar who never sent me any kind of proper information. I have been calling over and over to get my account in order to make my payments. They do not allow accelerated payments on the account and the overage in my escrow was to be applied towards my July payment. This past Friday, I authorized the balance due to be withdrawn from my bank account and instead of the $220.00 due, they have taken out an entire month payment of over $1000.00 making my bank account overdrawn by over $700.00. I contacted Nationstar and told them to return the money only to tell me to do a complaint through my bank which now can take up to 60 days to sort out. I don't have a secondary bank account in which to handle my finances and I need my money so I can take care of my bills. Nationstar is a huge POS.

I have been calling daily, sometimes even 2 or 3 times a day since they took over my Bank of America mortgage. They don't return calls; they don't do what they say they are going to do. I am in a loan modification program with Bank of America and Nationstar has stated that they do not have any paperwork to that effect. Paperwork has now been sent to them a total of 3 times - the worst customer service I have ever experienced. I document every phone call and every email sent... everything so that when they attempt to foreclose on my home, I have proof of my attempts and my payments made.

Where do I start? So many complaints for Nationstar. Been calling and faxing proof of payments (canceled checks) for 6 months now. My payments have been applied to escrow or in an account just being held. This is what I have been told by customer service and escrow dept. They first keep telling me that the reason my payments got higher is because I missed payments. I keep faxing proof of payments. Then I was just told that escrow did an analysis of my taxes and escrow and they raised my payments $500.00 a month (my loan is a fixed rate). Every statement that I received would have a different amount due each month.

I was among those whom Bank of America sold the servicing rights to Nationstar. I have made all of my mortgage payments on time and in full. Nonetheless, Nationstar's introductory letter promised to provide negative information about me to credit reporting agencies and characterized Nationstar as a debt collector, thereby, falsely implying that my mortgage was in default. In reality, I was ahead of schedule in my payments. Additionally, my homeowner's insurance premium, which Nationstar is responsible for paying from my escrow account, is due June 28. Thus far, Nationstar has not paid it and I am concerned that it never will. My advice to those who have experienced problems is to file a complaint with the Consumer Financial Protection Bureau and with your state Attorney General's consumer protection division. A critical mass of complaints may bring remedial action.

My mortgage was sold from Bank of America to Nationstar in May of 2013. After I got a letter welcoming me to Nationstar, I created an account and logged in, making my first payment with them on 05/08/2013. This payment was subsequently reversed for some reason, but I wasn't notified by them that this happened. The money was available in my bank account and I have never missed a payment on my mortgage. Then I get a paper statement at the end of May stating that I owe 2 months of payments. It was then I found out that my prior payment had been reversed. I attempted to make another payment but find that I get charged a fee for ad-hoc payments online (using Western Union). So I sent them a check instead, this time to cover both May and June.

I was with BOA and loan was sold to these **. I have now sold my house and they won't give us the payoff amount. I can't even talk to anyone in America. Worst customer service ever!!! Why can't I get a simple payoff amount so I can be rid of these guys. Now, I may have problems with even getting a clear title.

My BOA loan was transferred to Nationstar. For 18 years, my loan had to be paid by the 16th, as still does per my Nationstar statement. My pay day is the 10th. Nationstar charges me a late fee of $25 plus other fees I can't understand or get resolve on if not paid by the 10th, even though they acknowledge I have until the 16th. When I can't find answers online, I call and get charged another $20 fee for calling. I can barely understand the Nationstar representative who seems to be following a script that doesn't answer my questions. Payment options are scandalous, in that they force you to pay automatic out of your check account on the 1st of the month, no other date. When I Western Union the money, one of their very few options, they took the house payment out of my checking account 3 weeks in a row and stated they had no obligation to pay bounce fees in my account (luckily, BOA cleared them after I explained what Nationstar said).

My loan originated at Countrywide and this company was bought by Bank of America. Last month, with no notice, Bank of America sold my loan to Nationstar. My monthly mortgage payment has always been $1,094.17. Last month with Nationstar, it was still $1,094.87. I have been paying this amount for the past 8 years. This month they increased the payment to $1,148.70, which is a $53.83 per month increase. I never got a good reason for this increase after several calls to their customer service. This would be like being in the middle of a 10-year lease and the owner telling you he was raising your rent. I really think this is illegal, so I have written my US Senator. He has promised to look into this and if several others are experiencing this, it will receive a priority.

Even though they are making $5,000 a year on my loan, their goal is to not talk to me. It takes more than 15 prompts to get someone on the phone. They acquired my loan and in the letter said, I couldn't make my payment until the 10th. However, they also charge to make a payment after the 9th. Even though I couldn't make the payment until the 10th because my loan was not yet in their system, I still have to pay the fee for paying after the 10th. Calling a representative takes 45 minutes. This is the 21st century. Companies take your money and treat you like you are trash.

It takes an hour every time you call. You usually speak to someone in India. You are charged for every type of payment, unless you arrange an auto-draft every month. You can't use a debit card which is linked directly to your checking account. And it makes me feel really good when every time you call, you are told over and over again that they are a debt collector and this is an attempt to collect a debt. ** Bank of America, ** very much! And double ** Nationstar.

I’ll make this short. I did not choose them to handle my loan, but it went from bad to worse because Bank of America turned all of their loans over to Nationstar. I set up my payment to go through last Tuesday at 11:30am, but after submitting it, I realized that I was a little short. Oops! I called Nationstar at 11:50am and on two different calls, two different individuals told me that I could cancel the next day and reschedule for next week. No problem. I called the next day and eventually talked to a manager. They were very adamant that I was told the wrong information, and they won’t do anything. I was hung up on. I have never been late on a payment in my life and my credit reflects that, but no one at Nationstar is on the same page. They are beyond unhelpful! They are the rudest people you could ever deal with! They are the kind of people that should never be in customer service. If you are buying a house and Nationstar is handling the loan, walk away immediately!

In 2010, our mortgage was sold to Nationstar from Suntrust. We never had an issue with Suntrust and didn't know why the mortgage was sold to this debt collector when we never made a payment late. We've had nothing but problems with Nationstar since the beginning. We made a payment on time one month... or so we thought. When you make a payment over the phone one time, it keeps your account info and when you call the next time, it will ask if you want to pay using account number such and such, press 1 to use that account or 2 to put in a different account number. So I called to make my payment on time and press 1 to use the same account we always use. Fast forward about 4-5 weeks later, I looked at our bank account and saw that there is more money than there should be in the account. I decided to call Nationstar to confirm our payment had gone through okay since I couldn't figure out why there was extra money in the account.

I have been in this loan modification for over six months and have had four loan counselors who keep asking for the same paperwork over and over. No one ever returns telephone calls. I have come to the conclusion that this company discriminates on a large scale. I am at my wit's end with them, and am scheduled for a sheriff's sale. This is not helpful. My health is taking a downward slide.

My actual HARP modified payment (post trial period) is $906 per month but according to Nationstar, it's $1075 - my old payment, and I am about seven months overdue. They have not and probably will not correct this.

I submitted requested insurance info in 11/12. In 4/13, they slapped an insurance policy on my property, thus opening an escrow account. Insurance premium was $1049 for a fire policy which normally would be around $300. They have verified my current fire policy issued through Farmers but won't clear my escrow account (which I didn't have before); I'm still being charged. Since 4/13, I have been making many calls and I am still getting the runaround. They won't let me talk to either the insurance department or the escrow department. I have to go through customer service. Help.

We sold our house on May 31 and the Title Company sent the payoff funds to both mortgage companies who we had mortgages through. Unfortunately, in April, BOA sold our mortgage to NS. The Payoff was sent via Federal Express on the 31st and signed for shortly after that by Nationstar. On June 12, I was still getting phone calls that my mortgage payment was late. When I called, Nationstar told me that they had no record of my payoff! How is that possible? How can they have my payoff in their office for 10 days and not have any record of it?! The customer service number took 5 minutes to go through their automated system before I even had an option to talk to a human. The supervisor - Morgan - was no help and acted as if they had no obligation to find my payment. This company needs to be shut down. It is terrible and a liability to people's credit scores.

I am very offended by the fact that my mortgage was transferred Bank of America to Nationstar - a debt collector. I'm low risk, never late, never refinanced, and paid on time - always down on a 30-1-arm fixed mortgage - at two years over annual payments. I have a chronic illness, requiring daily treatment with medical instruments in my home. I do not use the phone and I am prevented from using computers due to risk of machine interference. When telephoning Nationstar, after taking hours and constant automatic hang-ups, the reps started out by noting this was a debt, and the communication was being recorded; if I want to make payment, send in by mail or via Western Union. What a disgrace.

Nationstar does not have a direct online payment - you must pay through Western Union, which charges a fee for the service. You can never get a person on the phone - just a recorded message that limits your options. They harass me for my payment when I have until the 16th to pay the mortgage. I did not choose this company - B of A sold my mortgage to them. There should be some kind of protection for people from this kind of thing. This is the fourth company that has had my mortgage now, and every servicer is worse than the one before. I am filing a complaint with the State Attorney General and whatever banking organizations I can find.

My mortgage was perfectly fine while I was with BofA. I didn't find out about the loan sellout until November 2012. My daughter went to make my payment at BofA and was told that they no longer have the account in their system. I can't begin to explain what was going through my mind and how upset I was to find out my loan was now sold, again. This makes it the second time since I've bought the house which was purchased in 2009. When I actually found out that the buyer was Nationstar and located in another state (Texas), I was livid. I was a couple of days from making the payment without having to pay a late fee.

Every time I have had to call this mortgage company, it has resulted in the absolute worst service with no answers I have ever seen a company produce. Unfortunately, I was "sold" to Nationstar by Bank of America, and I am not sure I would put one better than the other. I recently sold my home in May, and closed in May, at which time the funds were dispersed and loans paid off. I can't get into the Nationstar account to check escrow balance because they lock you out and tell you to call them. When I call them, the recording says I still owe the June 1 payment. But when I finally talked to a real human with a pulse, they said the account shows paid off May 24.

On June 4, 2013, I agreed to have my payment taken ACH. Well, I forgot and I got online and paid it. At the same time, they ACH it so that was 2 payments on June 4, 2013. So I called, 2 hours with them. I finally called my bank. The bank sent back 1 of the payments, then on June 7, they ACH another payment. So I called again... 2 hours later, I called the bank and had payment sent back. Now here it is June 11, 20013 and guess what? They did it again ... the whole time overdrawing my account... So I called Nationstar again. They tell me they can't send the money back because it has already posted to my Nationstar account and they would have to issue me checks to give it back to me. Remember Nationstar never received their money because the bank sent them back.

My loan servicer was transferred from BOA to Nationstar. I received a letter in the mail and instructions on where to send the first payment. I was supposed to receive a welcome packet - that took a month. The first payment was sent on time but wasn't posted till the 13th of May; my payment was sent on the 1st. So now we are in June and again the payment was sent. And on the payment sheet, it says I have a grace period till the 17th of the month before it's considered late. It is now the 11th of the month, and they should have had my payment by the 5th and have not cashed it, let alone posted it.

Loan was acquired from Bank of America by Nationstar. Every month I'm being called by customer service when my payment is coming in. They called my phone and would not hang up for three hours which I was unaware until I caught it that the phone was open for three hours. They are loan sharks. They also called me offering refinancing, took my social and ran my credit. The rep never got back in touch with me after all the effort they put in to harass me with calls and letters to refinance.

After many attempts to try and get Nationstar to reduce my principal loan or obtain a loan modification, I agreed to a short-sale. I went through the process of hiring a real estate agent, filling out the paperwork, and appraising the property. An interested buyer submitted an offer. By the way, current appraisal is $165,000, and the loan amount is $289,000! Nationstar sent paperwork for me to complete prior to accepting or going forward with the short sale. Most of the paperwork required my financial information, which I refused to include. I gave them my name/address, and included copies of my bankruptcy discharge. Then my broker called me to let me know that Nationstar is about to close the case because I didn't include my financial info.

My home loan was recently sold to Nationstar from Bank of America. I tried to set up my payments as soon as I received notification of the sale. After about three phone calls, I was told I could not set up anything until June 10. So I called again today, and I have NEVER had such a runaround in my life. I just want to set up payments on a biweekly basis, as I have done for years with Bank of America. I was told I would have to enroll in their Equity Escalation Program. However, there wasn't one person I talked to who could answer my questions, let alone set up my payments.

What kind of mortgage company cannot give you a payoff statement on demand? Our mortgage was sold to Nationstar by BOA at the beginning of this month. We were in the process of selling our house so this has been a nightmare. They don't have us in their system and when they do, it will take 5-7 business days to get a payoff statement from them. This is unacceptable. BOA took about 5 minutes to send one over. We are finally in their system today and we are supposed to close in a few hours. Our title company has been trying all morning and so have I to get them to just send one. We will see what happens. I spoke with someone about an hour ago and they said they would fax one over for me and email it to me....I have yet to see it. I'm glad to be selling my house so I don't have to deal with them any longer than I am already having to. I only hope my next mortgage does not end up sold to them as well. I feel like it is the title loan company of mortgage loans and I'm offended my loan was sold to them.

For me, Nationstar is loan company #4. The first was TBW, busted for loan fraud. The second was Saxon, a total nightmare. The 3rd was Ocwen, they did their best to help, and we hammered out a modification. Then the loan got sold to Nationstar. They back-pedalled on the modification which they originally AGREED was in force, and have kept things just as screwed up as Saxon did. If anyone's getting up a class action suit, please contact me. Hope the addy will show up.

I am disappointed in BOA for even transferring my mortgage. Since I have been dealing Nationstar, it has been nothing but horrific experiences. This modification has been going on since October of 2012. I made the three trial payment with BOA and was transferred. Nationstar has been dragging this on until now. I have been making payments every month and Nationstar still hasn't applied those funds to this so called amount. They still can't explain why I have them still showing up on my account. They continue to send me certified mail for foreclosures. I get phone calls. It is ridiculous.

My husband was laid off in November 2012. We immediately called BOA and advised them of he was laid off and they referred us to Nationstar which took 2 months and several phone calls for a loan modification. Finally, my husband spoke with someone who stated they could help us but instead of a modification, they suggested a refi which sounded good so my husband said okay. The person said it will be $20 to get it started so we paid the $20 and started the process. Ever since, it has been a nightmare. He said we would not need any out of pocket money. We ended up paying for an appraisal and we ended up paying $800 in bills that they said we had to get rid of before we could get the refi. They stated the only way we could get this refi is if we pay the bill. We stated to him that was our house payment money. He said, “Once you get this paid, we would be closing in February.”

I hired an attorney and sued them for violating the FDCPA. They left me alone for almost 2 years. My attorney did not charge me anything; he gets paid from Nationstar. Anyways, I will pass along the information if you email me at **.

I have been charged late fees, interest fees and other bogus fees like a property inspection fee which are made up by the mortgage company in Texas who has harassed me date and night despite a CEASE AND DESIST ORDER. They lied about the my missing $6,000 and refuse to pay any interest on the money and repeat over and over, "Please be advised that at times Nationstar acts as a debt collector.”

Today, June 5, 2013, I received a letter from Nationstar Mortgage that my mortgage was transferred to them from Bank of America, and that my JUNE payment will go to them. I tried for over 45 minutes to contact a person on how I can set up my payment to be paid, as I am never late with my payment. I always have it paid through automatic payment by the 5th of the month. The letter made it clear my auto-payment transfer would not transfer with my account.

Nationstar bought my mortgage from BOA last year like the rest. Since then, it has been nothing short of a stressful nightmare. I was told I could not get a HARP because my one payment was posted 30 days late in 12 months. However, this was because Nationstar talked us into a payment plan for 4 months. Little did we know the plan would habitually show up as delinquent on our credit report. Then when asking about a HAMP, I was sent a packet which was lost, then sent more documents which were lost, then sent more which were promised not to be lost and immediately upload (they were lost).

After more than a year of fighting with my insurance company over the damages the property sustained as a result of a "freakish" once-in-a-hundred-years event, I finally obtained sufficient funds to have the property properly and professionally repaired. Of course, all the settlement funds were payable to me and Nationstar Mortgage. Upon completion of all the repairs and payments to the contractors, the balance left in the "escrow" account is due and payable to me.

Very unhappy with this example of Centralized Finance. My loan servicing recently sold to Nationstar by BoA and there is no way to conveniently make a payment other than autopay, unless you want to fork out more $$$$ to pay by phone, Western Union, etc. Worse option is to pay by internet, which Nationstar requires a 10-day leadtime from your loan's due date! Zero service. So what are they being paid to do? Simply add charges onto the mortgage payments! Hoping to gather some other folks who find this situation unworkable. Please complain to your local representative or member of congress.

I send my mortgage out on the 1st of each month (I have 3, only one with Nationstar). All 3 go out at the same time. I have never had a problem with the other companies, only Nationstar. I did not get my mortgage through Nationstar, but another company sold us to them. On the 14th (the before it's late) I called to find out why my payment had not been credited to me. I was told they had not received it. The other mortgage companies had cashed their checks. I paid online so as not to be late. I had only enough funds in my account to pay for the mortgages and when I paid online, there were no other funds to cover the check I had sent on the 1st. Thought it was over with.

Nationstar Mortgage is billing me for a mortgage they state they bought from Bank of America. The mortgage in question was included in a bankruptcy that was discharged more than a year ago. I advised Nationstar of this but they continue to send me statements etc... How do I stop them from harassing me? The bankruptcy should have taken care of this.

When my loan was transferred from BOA to Nationstar Mortgage, I was very guarded. I was one of the many readers on this site and thought to myself that my experience would be a mess, and that I'd be one of the many hundreds that are in fury. The reason why I am writing is to promote some good news for those that were in my boat and were/are concerned. Sometimes, you have to think outside the box and expect a process to not go according to plan. It took a while for my account to post, but I have to say that when I called to inquire, I always got a voice and there were no long waiting periods or transfers.

I called Nationstar to cancel my escrow account. They said I could not do this because they did not originate my loan. I did some research to find a statute in Minnesota, which states a mortgagee has the right to discontinue an escrow account if it is a conventional loan and is at least 7 years old. My loan is conventional and it is over 7 years old. I explained the law to Nationstar, but they still refused to cancel my escrow account. I escalated the call to a manager and it was sent to their Research Department. I had to fax them a copy of the statute. If they have a research team, why am I doing all the legwork?

Our loan has been transferred to Nationstar and we are experiencing the same trouble as everyone else - who to call, what number to give - as we are not in the system yet, and where to send payments while in the transferring process. The only solution to the chaos for now and until we find another servicer is to send EVERYTHING certified and cashier's check only... Our advice: LOG EVERYTHING.

My mortgage was sold to Nationstar in March from BOFA, so I understand some months later. I did not receive notification from Nationstar until April 13. The only notification I DID receive, I wasn't able to make payments online with BOFA any longer which was sometime in March? The link to my account in online banking simply disappeared and I was unable to make any payments. Since then, I have contacted BOFA who told me to wait for the "Welcome Package" from Nationstar. By the time this arrived, I was already behind 1 payment. I went online to Nationstar's website and scheduled a payment by ACH since this is the ONLY option.

They have messed up my mortgage loan since they bought my note and the stress of dealing with them has affected my health.

Nationstar is requiring me to insure the house for more than it is worth. What recourse do I have in FL?

Everyone should contact their State Attorney General's Office (consumer division) about mortgage servicer problems. There is help. I wish I had contacted mine prior to our foreclosure after my mortgage company illegally over escrowed us in excess of 10,000 dollars in addition to placing the mortgage payments in a suspense account.

B of A transferred and sold my mortgage to Nationstar Mortgage effective May 1, 2013 - not to worry about any late payment charges for May. There was no problem; I made my payment on time. Today is June 1st. I called Nationstar after being unable to make my payment online, unless I paid it through Western Union and paid a charge to make the payment on their website. Nationstar hours are Monday through Thursday, 8 am to 8 pm, and Friday 8 am through 6 pm, ALL Central Time, closed Saturday and Sunday.

Nationstar Mortgage purchased my mortgage in November 2011 from Bank of America. I have been in Chapter 13 bankruptcy since July 2010. Per the Bankruptcy Court ordered plan, BofA, and subsequently Nationstar, were to be paid back two missed payments and lender-purchased hazard insurance (escrow account) by the Court's Trustee in monthly disbursements over the course of five years, and my monthly payments would return to principal and interest only.

I was with BOA in the past. Since late 2011, I was seeking a modification from BOA. I was also challenging their right to collect on this debt. So instantly, on May 2012, my mortgage was turned over to Nationstar. This is where the nightmare begins. BOA said Nationstar was now my mortgage server. I never heard anything from then until August, saying I owed for three months. I again said I was seeking a modification. It took five months, until January 2013, to get Melody to finally approve my modification. The modification was for three months. I paid January and February, and about to make the final payment .

We have had a buyer for our short sale since November 2012. Got a letter last Friday saying we would have a new servicer, Nationstar -- I already KNEW it wasn't going to be good. We have had SO many problems with BoA, it's not even funny... Tried to get them to keep the loan since it's THEIR fault we hadn't closed yet (still haven't heard from closer, and he got the file on 5/7). Found out today that they're selling us anyway. CAN'T WAIT TO SEE WHAT HAPPENS NEXT!

Bank of America sold my mortgage to Nationstar in March of 2013. I called to set up my online payment options with them, which was no problem. This week, I received a certified letter in the mail saying that my mortgage was $1,132.26 behind. I knew there was no way of that. I called them immediately. The person who I spoke to looked up my account and could only find the usual payment amount and not $1,132.26. It's like they pulled that number out of thin air and slapped it in a letter and sent it to me.

I have spent over 2 hours in phone calls and on the internet trying to set up account and it will not let me. They had our information incorrect. I called and it took over 20 minutes to correct about a week ago. This wrong information is denying me a new log in so I can pay the two months’ mortgage I owe. Now, I tried to reach them with the phone number provided on the first payment voucher and after about 7 minutes of trying to get through, it then says the offices are closed. That should have been the first message when they picked up the line. Horrible customer service!

BofA sold my loan to Nationstar a couple of months ago. I received the first payment bill & paid it on the 1st. The grace period is the 1st through the 17th. A few weeks later, I got the bill for the next month but I also got another bill for next month. This 2nd bill states I owe a late fee of $51. I called and was asked to put in my phone number by the computer. I did and was told they were connecting me to the collection dept. WHAT??? I have never been late and have impeccable credit. Next, Luisa (who was nice) said that my loan was sold to Nationstar and I am in the "probationary period". WHAT? I didn't ask for my loan to be sold!!! And I have done nothing wrong to be on probation!

I am a military retiree with a direct deposit/electronic transfer of a home loan from the U.S. government to NationStar. First Horizon held the mortgage for 12 years, no problem. NationStar takes over, and for the last two years, they claim late payments each month. Now they say the May 2013 payment was not made, and it's the 29th of that month.

I started a modification with another company in later 2012, but was lured away from that company. Nationstar holds my mortgage and they claimed they could take care of the modification/refinance better, cheaper and (ha ha) faster. I was repeatedly asked for info that I had submitted already. When the time progressed, the previously submitted info needed updating. I feel I was used to satisfy some sort of quota for applications. I still get the same runaround today. I have often been behind 25 days (not 30 days), but it is hard to hold on. If Nationstar was not going to work diligently to help hanging-on homeowners, why block the way for more serious mortgage companies that could help? Just say NO and I'll try elsewhere.

My loan went one month behind last year due to unforeseen financial issues. Up until then, I was not late for the five years that I had my mortgage with Nationstar, after my loan was transferred from another mortgage company. I requested a restructure twice and was told I could try, but they doubted it would go through. After living in my home for 47 years, I decided to let them foreclose on my property due to the homeowner's insurance being so high in the state of Florida, and the fact that they would not help me by restructuring the note.

I have a 95-year-old neighbor whose mortgage was sold from ANB and sold to this company (Nationstar). Somehow, Nationstar is telling her not to pay her mortgage until her remodeling is complete. That was over 2 years ago. Well, some men came to her house a few days ago while she wasn't home, and nosey neighbor me went out to see what was going on, and they tell me that the house is up for auction in August 2013. Say what??? So I immediately tried talking to her and she is so adamant that Nationstar is not going to put her out, it scares me that she is 2 steps away from the curb.

I called Nationstar Mortgage today to make my mortgage payment via phone for June. My Bank of America mortgage was sold to them in February of 2013 and I have still yet to receive a payment book or welcome packet. Thank God I called in or I might have lost my house!!! The customer service lady, Melody, I spoke with first was GREAT. However, she couldn't help with what I needed to have done, so she transferred me. Everyone else after that was a nightmare. 2 hours on the phone today with them. I made the payment today for June with Melody and she told me a new mortgage amount that was $4 higher than what I had been paying Bank of America. I figured some fees were adjusted in the sale of the mortgage. No biggie... Until she said that the payment would be applied to March??? WHAT?

Our mortgage was also sold to Nationstar. We were $250K upside down on a California condo. We tried to work with Nationstar to do a short sale BEFORE we were late with payments. They DIRECTED us that they would not work with us until we were at least 90 days late. We told them that we did not want to have late payments on our record. They assured us that once the Short Sale was completed, there would be no record of late payments. We completed the short sale and now have 3 months of late payment reported by Nationstar to the 3 major credit services. We are working to get them removed and Nationstar is not helping. Probably have to get a lawyer. Customer Service doesn't help at all.

My home equity loan was "sold" from Prudential to Nationstar. Nationstar is not a mortgage company. They are debt collectors. My experience with this company includes the following: Accounting numbers do not add up. Fees do not make sense. Customer Service is a joke. The people who answer the phone have no customer service skills... perhaps a third grade level of education. Nationstar Mortgage checks credit reports without customer's consent. Nationstar Mortgage applies late fees when paying within "mortgage grace period".

I have been working with Nationstar for almost two years (ever since my former mortgage company sold the loan to Nationstar). It was difficult from the beginning, but I am speaking on the phone right now with customer service (48 minutes, 45 seconds). This is my latest concern. In March 2013, I mailed my mortgage payment in ten days before the penalty date. On the due date, I received a call from Nationstar telling me that they did not receive the check. This was on 3/18/2013. I was told to call and cancel the check and to pay over the phone. I did exactly as they instructed. $35.00 fee for check hold from my bank and $15.00 fee for paying over the phone from Nationstar. I did avoid the $80.036 late fee. However, when I got my bank statement, my check had in fact been cashed on the 15th of March. I had double paid, had been charged the above fees and Nationstar did not inform me of the additional payment.

This is by far is the worst bank ever. It took over 316 days to close on a short sale and 365 days previously when Aurora Bank was servicing the loan. Also, my attorney did not do the right thing.

My first experience with Nationstar was about 3 years ago. I got a letter stating that they were taking over my loan on the first of the month, and it was already the middle of the month. I had sent the payment to the previous servicer already. They told me I would have to pay them again and get my money back from the old servicer. I contacted the old servicer, which said that they had already forwarded my payment to Nationstar. I spent several months trying to straighten that one out. I finally sent a check to avoid late fees.

We just received information from Bank of America that Nationstar Mortgage is our service provider. This is after being late only one monthly payment and we notified them to contact our lawyer regarding this situation. I decided to look into this company and saw that they are being sued and read the complaints on this site and wondered if Bank of America will not deal with past due mortgage accounts and passes them off to someone else. This doesn't look good.

We sent a payoff for our mortgage to Nationstar. It was attached to their payoff letter and it had our name and address on it. Two weeks later, the check was returned after they claimed to have lost it because they couldn't tell what account to apply it to. To get a new payout and pay the additional interest has been a nightmare. All we want to do is pay them!

My husband and I separated. He kept the house and became disabled. He now lives on a fixed income. I have been trying to help him receive a loan modification and have been getting the straight runaround with this company. I was only trying to help him, but now they have pissed me off. Even though I do not reside at this residence any more, I do have the resources and money to start a class action suit against this company, and I will so stay tune.

I am currently in the process of applying for a loan modification with Nationstar Mortgage. Since it has just been submitted, I know nothing about what to expect. However, I can say that the way I have been treated over the last two months by Nationstar's personnel has been anything but indicative of the posts on this blog. Every agent with whom I have been in contact with has been courteous, professional, patient and helpful. In fact, I cannot think of one instance about which I could complain. I even sense a bit of compassion from these individuals and find myself telling them, "No! Thank you for your patience! You are doing me a favor!"

Several years ago, I signed a Veteran's Deferral of my property taxes. Due to being a veteran's widow and being disabled myself, I was having a hard time making payments. Nationstar hired an outside firm to contact county tax offices and pay all outstanding property taxes. Before I go further, I have documented names and the name of this outside firm. I was never in escrow and signed a waiver when I refinanced with Centex Equity, which later became Nationstar Mortgage, and paid taxes and insurance myself. I had lost my job due to being disabled and signed a Veteran's Deferral Affidavit with my county, which states that my taxes will be paid upon my death or if my property is sold.

My realtor called Nationstar on Monday to get payoff on our house and said close date would be fine for Friday. They said if we didn't have it on the title company's fax 24 hours before close to call them back and expedite the payoff. Thursday morning, we still did not have it so we called Nationstar back. This time, they said expediting would take 48 hours. They told us they changed their policy on Wednesday and were sorry they did not let us know. So waiting at title company, I called again. One individual told us they had already faxed it and had confirmation. Next person told us it had not. A supervisor by the name of Anthony promised us it would be there. I took off work and both jobs require two weeks to get personal day approved. I wonder what Nationstar's policy is. They lied to us multiple times and failed to inform us that we may want to change our close date due to the fact that they were not ready. Everyone showed up but them.

We fell behind on our home loan with BOA. When we called them to see what we could do, they refused to talk to us unless we paid them the $13000 we were behind. Two days later, in the mail, we got a letter from Nationstar saying they acquired the loan from BOA. We thought, "Great, maybe they will be willing to help us modify the loan." Things went great; we sent them all the paperwork they asked for and did everything they wanted. We moved fourty-five miles to get back in the property for the modification. We were then told it was denied because we did not reside on the property. We were told to send in a current copy of all utility bills and our driver's license that show the property as our address.

Our loan was sold by Bank of America in April to Nationstar. First, we did not receive our welcome letter until well after the due date. I was able to contact the customer service department and make a no-charge telephone payment. That was nice but that's where anything nice ends. Since that time, I have received calls constantly - several times a day every day. I have ignored them because I always make my payment before the late charge date and make them online.

Unlike the many comments I've read here, our story is a bit different. Our first mortgage was originally with Greenpoint before being sold to Nationstar. Our property is an investment property that became vacant last June. We were unable to keep up the payment and finally decided to list it as a short sale. Both our realtor and ourselves contacted Nationstar to advice and coordinate the short sale, and all the necessary paperwork was completed and forwarded to them. The contract with the buyer was also sent for review and acceptance. This was in mid January of 2013. There was no response from them so both our realtor and then ourselves began trying to make contact with their short sale department.

BOA did not provide us with 30 days written notification as required by law. We received the notification 10 days prior to the transition. We have received nothing from Nationstar. We had no loan number or anything to reference so that our payment would post properly. I contacted them yesterday. First, they could not find us in their system. After 15 minutes of providing them information, they found it. They state that because of the payment structure we had with BOA that we did not have a payment due for May.

Like many of the complaints on here, my mortgage was sold to Nationstar by Bank of America. Since then it has been a nightmare. It is as if they do not want my money, but want to call every day to ask me where it is. I set up twice a month deductions from my account a month ago, yet they have not taken them and are calling me to tell me I am late. While I was railing against a representative yesterday to get me a supervisor, my other line beeped with their toll-free number again trying to call me. I am trying to get refinanced currently just to get the hell away from this company. I will be reporting them to the BBB as well.

Update to my previous post: Today is May 15, settlement day was May 13. My loan processor spoke to Toni in Texas on closing day, and she said my payoff statement was generated on May 10; it would be faxed right away. Also, each time I spoke to a customer service rep, I was promised that my payoff would be faxed within 24 hours - that was 5 days ago. In the meantime, my money is sitting in an escrow account. What's next? They charge a fee because my payment is late? This is the worst company I have ever dealt with! I cannot get away from this company fast enough!

I never used to think much about my mortgage company. I mean I send them a payment each month and they take care of the rest, right? Then my Bank of America loan got transferred to Nationstar Mortgage this spring. Now, in just over a month, I've had to deal with them acting like they've received payments only after lengthy delays, a payment placed in suspense where it doesn't get applied toward anything, abysmal customer service where everyone seems to tell me something different, and a horrific payoff system (because I finally decided to use all of my savings just to try to extricate myself from this horrible company) that strings you along as long as possible while they continue to collect interest and try to find ways to charge fees.

I have a very similar story as to many of you. Nationstar recently acquired my loan. They had lost payments, was sending me default notices and calling me regularly despite admitting that I am current. The phone number for their corporate office is 469-549-2000. You can actually talk to a person.

When I first spoke with their "representative", I couldn't even understand her. It almost made me long for the call centers in India and that's saying a lot. I fault Nationstar for not properly training their staff. It is a sleazy operation and since they taught the BBB symbol on their web page, I'll be happy to file a complaint there too. Bottom line is they returned my check paid through online banking and like the others here, I was forced to pay additional fees to send it through old fashion Western Union. What a bunch of hicks!

Our mortgage was sold to Nationstar sometime in late March. We received a payment form from Bank of America in late March for the April payment which my wife paid. We then got a payment form from Nationstar also for the April payment. On the 3rd of April, I got an auto dialer call from Nationstar stating they had not received the April payment. I told them that my wife had paid it to Bank of America since we received their statement prior to one from Nationstar. I was asked to arrange for another payment to Nationstar over the phone.

BOA sold my mortgage to Nationstar, and what can I say? They were to start servicing my mortgage on 4/1, and I still haven't received their Welcome Package as of today, 5/13. I have called in and called in, and they don't have it setup in their system so I can't pay it. But don't worry, their auto dialer is calling my phone daily to remind me that I haven't paid. So how can they not have it setup to take my payment, but can call and harass me? I honestly feel bad for their customer service representatives. I can’t imagine how miserable their jobs are every day. My thoughts and prayers are with you if you end up with Nationstar.

My loan got sold by Bank of America to Nationstar. Imagine my surprise when I went to set up autopay. They route you through Western Union who will charge $75 per transaction. It’s such a scam! I called them on a weekday in the afternoon, and they said the wait time is very high because of more than expected call volumes. What a bunch of crap. Then, they hung up the call. I'll refinance rather than deal with this **.

Since taking over BOA's mortgage servicing on April 1st, they are calling within a couple of days after the first due date (mine transferred on April 1st), even on Sundays. They did it again yesterday, twice; even after I told them never to call me again. But on Sundays? I called the President’s office, spoke with his assistant, and told her how angry I was to the point of a lawsuit and contacting the MI Attorney General’s office. She flipped me to a Latasha ** in Compliance; whatever that means. She had to call me back since her system wasn't up. She said the call was being recorded for quality assurance purposes, to which I scoffed at and said, "More like pull later for legal reasons. I'm glad since I might need it as proof that I've called with a legal complaint."

Since Nationstar took over my mortgage, I have had nothing but problems. Problems with billing; problems with proper payments being credited. I get calls weekly (most of the time it's the same person) about refinancing. However, every time I try to contact someone from Nationstar Lewis, Texas and now Dallas, I get someone from the Philippines who has not been able to communicate very well in English. Since December 2012 I've asked to speak to a supervisor. As always, I'm told they're busy helping others, but will return my call as soon as they finish. A monthly call since December 2012 and no return call from a supervisor. This is terrible, terrible, terrible.

Our loan was sold to Nationstar in 2010, which we were not happy about. We tried to refinance to lower our payment in 2011 (we were told we did not make enough money). How do we not make enough money to refinance if we are paying our loan payment on time, have good credit, been pre-approved by them and paying a higher payment? We decided to try for a modification in 2012, and we were told we made too much money. Now, we are being harassed between the 5th and the 15th of the month about making a payment (I refuse to make a payment until the 16th). They are also trying to get us to try for the HARP (I feel like they get some government kickback for HARP's). I’m just disgusted all around. It takes forever to talk to a person; then, they are very rude. The Western Union Speedpay is a joke. It all just leaves me wondering what kind of government kickbacks they get from modifications and foreclosures.

One of the most poorly organized and run operations I have ever encountered. They seem to jump for the opportunity to be a total let down in every aspect of customer service. They have the worst phone system attendant ever, and once you do get a human being on the phone (takes about 20 minutes, your account number, and last four of your social), trust that they will lie to you and have no idea what they are talking about. Only use this company if you feel like punishing yourself.

My mortgage too was sold to Nationstar. From the first month, they were calling me between the due date (1st) and the late date (16th). Talk about harassing? Same this month. Why can't we all get an attorney to sue them as a class action? They call during the week, on Sundays, after they are told not to call which they are supposed to respect and not call. And their online fees? Who the hell uses Western Union to take an online payment? They charge fees where BOA didn't. I'm refinancing as soon as I get a lender to take me on. Nationstar has no class, no respect and doesn't deserve to service our paper. How does one start a class action suit?

Since April 1st, when BofA sold my servicing rights to Nationstar, I have yet to receive my new account number or welcome package. Today is May 10th and my payment is due on May 15th but I still do not have any information. I have called them every day for a week but was told their system was down, or they could not help me until the information was loaded into the system. Customer service told me to wait until I received information in the mail. This is truly upsetting considering I am a person that pays my bills timely and I am quite upset at the possibility of being late on my mortgage. I have been told that I will not be charged a late fee due to their system issues but that will remain to be seen. I am upset that a professional organization does not conduct themselves in a more professional manner considering they are messing with people's credit and their homes.

My mortgage account was transferred from B of A in early 2013. B of A was set up to send my bills directly to my Bill Pay account. I have repeatedly asked the morons at Customer No Service if they could provide the same service. So far, the best answer I got was "Huh?"

Our bank recently sold our mortgage to Nationstar, close to the time we are trying to re-fi with another bank. Nationstar just keeps stalling with giving us the pay out information needed to complete the re-fi process. Our bank says this should take just a few minutes and is completed dumbfounded as to why Nationstar just keeps putting obstacles in front of us. With all the complaints I am seeing online, why isn't this a priority? Many families seem to be affected and abused by this company.

My mortgage was sold from BOA to Nationstar in December. I have to say I was pretty excited about that. Wrong! The letter stated that all loan needs after 12/3/2012 would be serviced by Nationstar, so I sent my December payment to BOA. After receiving my welcome packet from Nationstar days before January 1, I sent my January payment. A few weeks later, I received calls asking where my January payment was. I reminded them of my 12/31/2012 payment. They said that was December's payment. I went on to tell them that I made my December payment to BOA as it was prior to 12/3/2012. They said BOA shows no record of that payment. The nice gentleman opens a research request for me, tells me this has happened a lot and sends me on my way.

My loan was acquired by Nationstar in late 2009/early 2010. While I was not happy about this, there was little to nothing that I felt I could do about it. While I have been a customer w/ Nationstar, I have made all of my monthly payments on time. This past September, I accidentally typed in the wrong amount for Bill Pay, coming from my checking account and was short about $100.

My BOA loan (1st mortgage) was sold to Nationstar on 04/01/2013. I had been making a 1st and 2nd mortgage to BOA and assumed Nationstar took over both loans. On April 1st, I sent two checks, one for each loan and marked each accordingly with previous loan number to avoid confusion. Ten days later, I realized Nationstar only assumed the 1st mortgage. I called Nationstar to explain what happened. I was requested to send a letter of the issue and bank docs showing check had cleared the bank. I have sent docs three times and made six phone calls (each lasting approx. 45 minutes), and all I get is “we apologize and you will need to talk with someone else”. Each person I talk to has no clue of what to do and more apologies. This is the worst customer service I have ever encountered. In my business, I would have lost my job by now. I will continue to hound these people until I get my refund.

My loan was sold to Nationstar from BOA effective April 1. I'm selling my house, settlement date is May 13. On May 1, the loan processor called to get my payoff information. By May 7, it still wasn't sent. They refused to release the info because I had 2 different names for my same Social Security number (names changed by marriage). When I called May 7, they promised to fax the payoff. On May 9, I called to confirm and that's when they told me they still hadn't sent it because of the name issue. I told them I need the payoff before May 13 and to fax the payoff to me immediately. By the way, every time I called, I get someone with a very heavy East Indian accent. Is this where our jobs are going? I will come back here for updates. Settlement day is drawing closer.

B of A sold my mortgage to Nationstar in April. Finally, I received an email from Nationstar on May 8th so I can make my May payment. I always pay bills online so when I set up my payment, I found out they will charge me $9.95 to pay them. What a crock of **! I already started refinancing with a local bank.

I started my refinance process in October 2012. Today is May 9th, 2013. I get no response from emails, voice mails or any correspondence. The only time I have been able to talk either Blair **, the load agent or her manager, Edgar **, is when I actually got them to answer the phone when I call. I have never received a reply to any of my numerous calls or emails. I would be fired from my job if I never returned calls or emails like Nationstar. I will try everything I can to never do business with Nationstar and suggest to everyone I know to avoid them like the plague.

My first experience with this reassignment of loan to Nationstar started when I received a statement of delinquent taxes from my village. Our mortgage payment contains an escrow payment which goes toward paying the village taxes. I expected a smooth transition from what Bank of America communicated to us and a promise of no-change. Nationstar already told me that by policy, they deemed insufficient the escrow payment previously in place with BofA. Why? Well, because they say so and they have every right to do so, said their staff. Getting through to speak to someone is very frustrating.

Mortgage was with Bank of America and recently changed to Nationstar. I was told to send payments to them after April 1, 2013. Behind the scenes, they arbitrarily increased my mortgage amount by $5 which caused a past due balance. To be fair, they did not charge me a late fee, but when I called, they could not justify the reason for the $5 increase - they also told me the escrow review calculation was not done yet, so that is not the reason. FYI, it was absolute hell getting through their automated phone system to get to a live person, plus the wait - it took me 15 minutes. Hitting zero did not work either.

After resolving our payment plan, now these idiots have figured out a way to gum up the works yet again. Inexplicably, my payments have escalated by $133.00 per month. This is hands down, the worst company in America today. The people they employ would serve better as trash collectors and portable toilet servicers. Their level of customer service is completely lacking. They seldom reply to simple requests and when they do, it's in their own time frame regardless of the urgency of the situation. Should you be an unfortunate victim and have your mortgage fall into these morons’ hands, do yourself a favor and refi soon! Stay away from them. If you are being held hostage by their inept abilities as are we, seek legal counsel immediately and try to relieve yourselves of this leach like vermin before they destroy your financial future.

This company is in the gutter. They lie. They drag their feet. They don't care. The left hand does not know what the right hand is doing. Most of the voices are electronic. Call backs or emails are non-existent. The real voices are from India or some other country. And to top it all off, they raise the rates. Why is this company still in business? They can have my house if they want it. I can take my 20 years of collectibles and move.

We received a ratified purchase contract from Nationstar on 11 March 13 after a minor bidding war. I have excellent credit, sufficient income, and residual VA loan entitlement. Nationstar owns the foreclosed property we are buying, and offered 3% towards closing, but only if we used them as our lender - big mistake! The contract closing date was "on or before" 10 May 13 (60 days). From day one, the loan originator was unresponsive to my realtor. Not just a little unresponsive, we are talking communication blackout! So I had to attempt to communicate with them on my own. I haven't gotten too much farther. Voice mail messages and phone calls were completely ignored and emails often went days/weeks without replies.

I started my refinance process in August 2012. Today it is May 7th, 2013. I get no response from emails, voicemails or any correspondence. The only time I have been able to talk to anyone was when I actually got them to answer the phone when I called. I email everyone I have addresses for and call all the numbers I have available. I have never received a reply. I would be out of business if I run my business like Nationstar. But somehow they reported 25% increase in earnings. I will never do business with Nationstar again. I suggest you avoid them too.

Nationstar Mortgage has had my simple refinance in work since January 2012. Nothing to date has been done that I know of other than continue to tell me they're very busy. Doing what, ignoring customers? I am taking my business elsewhere. If anyone wants to start a class action against them to recover their money, I'm in! I have a great story, complete documentation of their deceptive and misleading tactics, and bait and switch techniques. Don't forget to contact the HUD, FNMA, FRMC, also your Congressman!

My mortgage changed from BoA to Nationstar in April. I have not had trouble regarding payments being properly applied. I had a pleasant interview for a refinance today by phone, though I am concerned about the complaints I'm seeing here. My only issue so far is that almost $26 less is being applied to principal each month on my mortgage than was applied by BoA (on the same payment amount). I plan to call customer service tomorrow to ask about that.

Each day that passes amazes me that this company is still in business. I'm divorced and an existing Nationstar customer (2 strikes). I've been waiting since December 2012 for my refinance to be closed. I simply just need my ex-wife's name removed and the loan refinanced in my name. Sounds simple enough. All paperwork was signed and emailed to Nationstar months ago. I've been contacted (March) by a title company and I've sent them the necessary paperwork. Each month that passes, I'm paying $4-$500 more than I would once the refinance is closed on. They are dragging their feet and I also can't get anyone to return a call or email no matter how many times I try to escalate this. I've given up and decided to go to another company that actually knows how to treat a customer (existing customer, mind you). I don't care to ever do business with this company again. I would give minus 5 stars if it would allow me to do so.

Do not use this company. They have a consistent lack of resolution of issues with various aspects of a mortgage. Their different departments do not communicate with each other, and they do not follow through on actions.

We have been with Nationstar for a number of years and they have been nothing but impossible to deal with. I had to go on disability and my husband lost his primary job salary. They agreed to a modification, but the modification was based on incorrect information. We have faxed, called and now they are foreclosing. From what I understand, they get federal funds to foreclose. We just want to keep our house. If anybody has any advice, please let us know.

I had a contract for a short sale with Aurora Bank, who sold to Nationstar. They honored the contract which was consummated over 8 months ago. Now they are refusing to help with any relocation assistance. Therefore, I'm getting nothing for keeping the house up to par. I should have just walked out. This bank is the worst of all banks. Don't ever deal with them! You will be sorry.

This company is horrible. The customer service/customer team is 20 years behind in technology and is unable to provide service I am used to when Bank of America had my loan. If you have time to kill and don't mind waiting 3-5 days for a payoff amount or 24-48 hours for resolution of escalated issues, then this zoo is for you. Their out of date technology and or lack of adequate staffing has them managing their call center with customer experience measures I haven't heard of since the 80's. Shame on them for missing my closing!

Nationstar bought my mortgage from Bank of America. They proceeded to levy an escrow account on my mortgage supposedly due to tax/insurance, while I repeatedly told them I pay my own insurance and taxes, they would not remove the escrow and were charging me over $1,000.00. I sent them paperwork from my insurance company showing coverage paid by me for the entire year, still no removal of the account.

I called Nationstar several times and it's difficult to get a human to talk to. And just recently, all the customer service representatives are speaking with a heavy accent, from India it sounds. I've been late twice and paid the late fee. They're saying that I have been late 8 times even though I have bank statements when the automatic withdraw was taken from my account. I don't know why they just don't see that for themselves instead of insisting I still owe $177 on late fees. Wish I could refinance. Even if I could pay it off, it sounds like it's a hassle to close reading the above comments and complaints.

Horrible company. Just walk away and save yourself the trouble. I started to refinance in January and we are now in May. Every time I call, they tell me I'm in the final stage and any day now, they will call me to close. They never called me. I have to call them. As far as customer service, horrible. They bought my loan from BofA and had been nothing but a headache. Their website is really old school. I can't even make a payment through them. The website directs you to a Western Union site. When I just decided to call Quicken Loans and tell them my story, they weren't surprised. Apparently, there are a lot of people out there on my same boat. I have to say, Quicken Loans, I'll give 5 stars.

As everyone else, my mortgage was also sold to Nationstar by BOA. It seems like Nationstar does not send out your "welcome" package in time for you to make your first payment. I made my first payment with my old BOA mortgage loan number and it was rejected by Nationstar. I have since made another mortgage payment to them in hopes that the rejected mortgage payment will come back to my account. I have talked to customer service several times regarding this issue. The first time I called, I was told that I needed to fax proof of payment to them! I called the bank and was notified by them that the payment had been rejected. I then called Nationstar again and finally received the confirmation that, in fact, my payment was rejected due to an incorrect loan number.

I have a previous post. Nationstar told us in February that our appraisal was no longer valid (the appraisal we had done in October 2012 to get the refinance going) and we'd basically be starting all over again. We have walked away from our property. They have left us with no choice. We tried everything. We have not made any payments in 2013 and they still have not actually started the foreclosure process, just sent letters of intent to accelerate the loan. I would love to see someone from the company in court. Maybe then I can get an explanation of what they applied my extra principal payments to because it wasn't the escrow account or any other balance on our loan. I hope the federal government stops this company soon!

I applied to refinance my mortgage on January 2, 2013. As of today, May 1, 2013, Nationstar has no idea when my mortgage will close. I was told it would take up to 90 days to close. My mortgage loan officer left the company. I am now dealing with a manager, but there is still no ETA as to when I might close.

I filed complaints with FTC and CFPB with the text below: My mortgage servicer changed from Bank of America (BOA) to Nationstar Mortgage in mid-March. I had March payment ready but could not pay due to the lag time of BOA transferring data to Nationstar. In early April, I received the welcome package from Nationstar and immediately mailed March payment to them. I also created an online account and made April payment electronically. However, Nationstar mailed me a ton of letters, even certified mail that required me to drive 10 miles to pick up at the post office, accusing me of being in default and declared its intent to foreclose, which inflicted a tremendous amount of emotional distress on me and my family.

My mortgage with Bank of America was sold to Nationstar effective April 1. Bank of America paid the first installment of my property taxes through escrow prior to transferring the servicing to Nationstar. Nationstar then paid the same taxes again. Now I have a negative balance in my escrow account. The county treasurer has no record of a second payment being received. No one seems to know where $1,179 went. I've asked Nationstar repeatedly to reverse the payment and put the funds back into my escrow account. They have not complied. I'm wondering why the records from BofA did not convert to Nationstar. This is really scary.

Continues to charge interest even though the loan was paid off. They will not give the deed to the house. I have different amounts every month and confirmation of all payments. I can't get any supervisors to talk to me. If anyone knows of an attorney who can help or wants to start a class action, please notify me. This has been going on for one year. I will be paying on a paid off loan until I die. It will never end.

I had a mortgage through BOA. I filed Chapter 11 Bankruptcy on that loan and the debt was dissolved. Here it is a year later and I start getting notices in the mail stating that Nationstar had bought my loan from BOA and are now attempting to collect tens of thousands of dollars from me. How can they buy a loan from BOA that doesn't exist anymore, and then tell me I owe them money on it?

My house was damaged by hurricane Irene. I went through the painful process of adjustors, insurance and dealing with how to get it repaired through the Bank of America process of hold funds, inspect, release small amount, inspect and so on. Not 6 months after it was fixed, I was hit with even more damage with hurricane Sandy. This was 3 times the damage and even harder problems to deal with for insurance, but at least I knew what to expect to repair it with Bank of America. My claim was finally settled last month. The bank paid me the initial funds they were forced to by the government and set me up with the process to handle the claim and for inspectors, etc. Not 3 weeks after that, they transferred my mortgage and my loan to Nationstar mortgage.

Someone claimed they were married to me - they were not. They refuse to go after the guy who took out mortgage as a cosigner. I did not receive any monies from this transaction! The mortgage payment was more than I even made. Their solution was to lower the rate. My spouse of 33 years had just died. I had an irrevocable power of place, to which they decline to acknowledge, or do anything besides foreclose on my property. This home was my husband’s and my retirement home. It had no mortgage. It was all he had left me.

My mortgage company was Aurora Loan, which scammed people, so Nationstar now has my mortgage. Awful! No one ever returns calls. I never even knew they owned my mortgage. I am now in foreclosure. They won't work with you for modifications. They totally ignore phone calls. They keep postponing my sale date and never tell me. I have to find out through solicitors. All I want is to keep my home and they can care less. Worse than Aurora! My home is worth less than I owe. How about a principal reduction so I can stay?

I have been trying to refinance with Nationstar since last October. I have excellent credit and job history. It has been over 6 months, and I still haven't closed. They have set 3 appointments with me where no one showed up, and I was not notified that the appointments had been cancelled. When I have tried to contact them, it has been difficult and sometimes impossible to get in contact with them. No one has bothered to explain why my process has been held up, and I have even had to start part of the paperwork over again. The reason I started with them in the first place is because they already owned my mortgage.

My loan was sold to Nationstar by Aurora Mortgage loan company. I've been waiting for over a year to get the loan modified. I finally received the approval package, but it came with a cost of over $4,000 to get the loan started. In the packet, it states to send via Western Union money to an account #. What mortgage company does that? Then the packet doesn't tell what the money is for. Hmmm. Then the loan is for one year and interest only. I'm thinking, "Do I pay or walk away?" I thought loan modifications are free.

I have called 8 times since BOA sold out my mortgage! Customer service could care less about your problem! First, they will not let you make a payment online! Someone needs to tell them it is the year 2013 and people make payments on their computer! Customer service has no answers for any of your questions! I am very frustrated with Nationstar! I have not one nice word for this company!

My loan was sold to National Mortgage from BOA. I called to find out where to send a payment, and they told me that the paper works are coming. I finally got the paper works on April 24th. The letter is dated April 16th, and says if I make a payment after April 17th, there is a late fee. I called, and after going through a dozen computer push button requests, I talked to a woman, who I assumed was in a country far away. Her English was okay, but it felt impersonal. She informed me that I could make the regular payment and there would be no late fee. However, my next payment is due on the 1st. It seems like a fly-by-night company that BOA sold it to. I want out.

We are in the process of refinancing our home (not through Nationstar). And we were just informed from the title company that the county is saying they did not receive the 2nd half of the taxes ($850) that Nationstar should've already paid. Now it's up to us to research it and resolve the issue, or we are held responsible. At first I thought it might be a simple error. But after seeing all this, I'm not so sure. The only thing I'm pretty sure on is I have my work cut out for me.

After 3 months of phone calls to dispute a charge under "other" of $12, we were told we would be credited. Guess what? 90 days later and no credit. When we called Christian in Customer Service and asked, he explained where this credit was and also wanted an explanation of why our monthly statement showed us making a payment of more than twice the amount of the normal payment. We were put on hold and finally disconnected by this Christian person at Nationstar. Our mortgage was unfortunately sold to this incompetent company over a year ago, and now we can't get assistance with a simple statement that they generated. We can't wait to get rid of these people!

After contacting me for help with my mortgage and stating that they would assist me in refinancing my home, I was taken through weeks of paperwork and sending in requested documents about my personal finances and assured that I would be contacted as soon as the underwriter approved the application. Well, that didn't happen and after waiting 2 days for a follow-up call, I finally called the agent who was working with me to be told. She thought that someone else was supposed to call me and tell me why I wasn't approved. Well, this person never called either. Knowing in the beginning that I was having problems with my financial situation, they cited my credit as the reason for the failure of approval. I could have told them that in the beginning and saved myself a lot of needless aggravation. Next time, thanks but no thanks. Keep your help.

We have been trying to get a loan modification since December 2012. They faxed the forms to me on December 14, 2012, and we filled them out and mailed them back, along with all documentation, on December 20, 2012. I called them on January 14, 2013, and was told the packet had been received and the case was then opened. I heard nothing from them for 2 months, so I called them in March and was told they needed some additional documents, which I then provided. I called a week later and was told they needed more documents. I sent them the documents and waited another week.

I don't even know where to begin. My account without my foreknowledge was taken over by what I deem to be a terrible company, based on my experience in trying to deal with them. I have only had it for maybe less than a year and they have made several separate important billing mistakes and late or no paperwork - which led to an overcharge, which in turn led to a pending foreclosure - on a $90 billing that I disputed! I got this account through Small Business Association in the late 1980s and never had one headache. And now, I have had numerous ones and with serious consequences. Stay away, if you can!

Still waiting for the welcome package from Nationstar. I had to contact them to find my new loan number so I could make my payment on time. Did what they originally said and used my BOA loan number when paying, and Nationstar refused to accept my payment. It took forever to find what my new loan number is. Still have not received the welcome package and it is almost May 2013 - 2 months later. Then I wanted to refinance from a 6.56 interest rate. I was told by their professional loan rep that I could and that the cost would only be $20.00 for credit check. Credit is in the 800's. After talking to their professional loan rep, who told me my total out of pocket costs would only be $20.00, she mailed me a packet showing closing of costs over $3,500. I wanted a 15-year fixed and they would only quote me over a 30-year interest rate for a 15-year loan. Told me I should be happy since it would lower my existing rate regardless.

BOA sold my mortgage to Nationstar on 03/18. I have called for updates and told everything is in the works. On 4/20 I received a payment request for $970.00 due on 4/1. It said it was overdue if not received by 4/17. I called and was told they could remove the late fee! He also informed me that another payment of the regular payment of $937.00 would be due on 5/1! Initially, I was told that there would be no cost to me whatsoever for the refinance. Yesterday we received paperwork that we would have to pay over $1,400. I want out. I will cancel this refinance and look elsewhere. Thanks Bank of America!

For all of you that have recently had your loan servicing rights transferred to Nationstar, I suggest you begin the refinance process ASAP. Nationstar is a shady, deceitful company and will employ deviant tactics to make you appear as if you're behind on your mortgage. They are a predatory lender and they make their money off of foreclosing on your home. I took out a conventional mortgage and put 20% down when I purchased. I've had my home for 4 years. My loan servicing rights were transferred to Nationstar after a year and that's when all the trouble began.

My loan was transferred from BOA in June 2013 because my property value was down and I asked BOA to lower my interest rate. I was never once late with my mortgage payment since June 1999. Nationstar agreed to refinance my mortgage in Dec. 2012 and was due to close in March and here it is almost the end of April and the loan still hasn't closed. I can't seem to get an answer other than, "There are thousands of loans in the process and we don't have a closing date." I can't, for the life of me, understand how this is an acceptable business practice.

Nationstar is the worst! Not professional at all! I wish my loan was never transferred to Nationstar from BOA! If you are dealing with these idiots, please stay on top of things. I had a mortgage with BOA since 2008. I did a refinance. The loan transferred in January 2013 and I've been living a nightmare since January 2013 dealing with Nationstar! I haven't been able to get my new modification documents from Nationstar, which were promised in February via FedEx. I've been trying for 3 months. Nationstar accepts my mortgage payments, but they are not applying to my account. My advice: If you have a loan with BOA, before signing final docs, ask if your loan is being transferred to Nationstar. Stay away from Nationstar!

I found out today that Bank of America sold our mortgage to NationStar March 29, but we received no notification that this transfer had taken place. Bank of America claims that something was sent, but it never reached us. All we did receive were days of phone calls from NationStar, a company we never heard of and did not know if they were real or a fictional construct to scam people. The speaker refused to tells us why they are calling or deviate from some written speech. We had no idea what NationStar is and no idea that they were even a mortgage company.

Like many others, this company purchased my mortgage from BOA. I received a letter stating that I would receive a welcome packet, which never arrived. I tried their website, but they wouldn’t recognize my BOA loan number. I called and spent an hour on the phone. Their customer service rep found my loan and said I was one of the lucky ones: “We transferred 150,000 loans this week and people have been calling. Yours is the only loan number I have found.” I gave her my complete information. I also mailed a payment that day. I finally received a statement from them, but they had mailed the statement to my phone number instead of my PO Box. Thankfully, the postal worker recognized my name. Their website shows no payments, yet they processed my payment on 4/5.

Being a Nationstar customer, my humble advice is, please, please think again if you are moving or planning to move to Nationstar (and if they are offering 0% interest rate, it's up to you). I setup the online ACH payment for my mortgage and the next day, I got a call from Nationstar saying my mortgage is due. I told the agent that I already set it up to pay online and he insisted, "Pay by phone." Then I asked the agent if that would end up in a double payment. He assured me that wouldn't happen and that was on a Friday. The following Monday, I realized that my concern was real and they charged twice. The story began now.

Just like all of you, my mortgage was sold from BOA to Nationstar with my payments to start on May 1, 2013. BOA nor Nationstar could provide me with my account number. Nationstar informed me that they will not have my loan number until after May 8, 2013 and welcome packet won't be sent to me until May 15, 2013. But not to worry, I will not be assessed any late fees.

I received a letter in March from Bank of America that my mortgage account had been transferred to Nationstar, and to make my April payment to Nationstar. The letter also stated that I would receive a letter from Nationstar with my new account number. Well that did not happen and April 1st had already passed. I then went on Nationstar's website and went to make a payment, but the electronic payment options required a fee. Therefore, I used my Bank of America online banking account to make my payment. Everything seemed to be okay and I received confirmation that the payment had been withdrawn from my account by Nationstar.

Back in October 2012, I officially applied for the HARP 2.0 program (though I was inquiring about it since March 2012). It has been over 6 months and I was notified earlier that I am only in the staging process. I called Nationstar a few days ago and they gave me the runaround saying that it is taking everyone 6 months, but as a courtesy they would look at my file. There was something in it that changed the lady's tune and instantly she started acting really incredibly nice to me which now makes me suspicious that this should have been taken care of months ago. She wouldn't tell me what was noted in my file, but that she would get my paperwork out of the normal system and prioritize this. Two days later, I received an automated email saying that my loan is still in the staging process. Are they joking? I think they are being shady.

My loan was recently sold to Nationstar by BOA. I heard nothing from Nationstar in spite of BOA assuring me they would contact me with my new account information. Finally, I located their website on my own so I can access my account and make my April payment on time. I wrote the loan number displayed on my account on the check and included a copy of my statement and mailed them the payment with tracking. It arrived and Nationstar endorsed it and deposited it in their account. However, they denied they have received it. They called me every day as an attempt to collect a debt. I spent an hour in automated phone-hell trying to clear it up. I finally called my bank who faxed them a copy of the endorsed check and I am still waiting for Nationstar to acknowledge the payment. This company is a nightmare. They have also started calling me two or three times a day with sales calls, wanting me to refinance with them.

There is lack of communication between different company departments that people need to deal with on their loans. There is no grace period on payments or incomplete payments and poor website.

They just pretend that your insurance is delinquent or late and force write any sole insurance at a high price to you. It also seems that they want to foreclose on everyone’s property. They are sending out agents to see if someone is actually occupying the property. What business is it of theirs just as long as your mortgage is paid every month? Scam.

Nationstar purchased my mortgage from Bank of America. Not only is it impossible to speak to a human being (I had to call BOA to be connected to a person - they transferred me), but they told me that the check I wrote for the first payment to them would be voided and I should make the payment over the phone. So I did. And 2 days later, the check also was posted to my account, causing me to go into overdraft. I immediately transferred money from my savings into checking to avoid fees. When I called Nationstar (and finally managed to find the right option to speak to someone - Option 2 by the way), I was told that I needed to fax proof from my bank that their mistake caused me to go into overdraft before they would return the overpayment to my account! This was their mistake, not mine.

We are currently paying 6.5% interest with Nationstar. They said we qualify for 3% and that it was simple. I contacted them and they said we only need to pay for our credit report and see the rating. We had excellent credit ratings and Colin, my rep, said that he would have this taken care of within 60 days. This started on January 29, 2013. I have yet to hear anything.

I used to be with another bank. Nationstar somehow acquired the loan. No big deal, right? Hahaha. Let the window licker parade begin. First off, my bill is due on the 1st with a 15-day grace period (basically due on the 16th). The idiots start calling on the 7th saying that my loan is delinquent. Really? So why the grace period then? Have you ever dealt with mortgage payments before? Damn, you're pretty freaking uneducated for a loan collections specialist.

I have been trying diligently to work with their loan modification program for 6 mos and am no further along at this point than 6 months ago. It seems they are more invested in foreclosing on my home than working with a customer who has taken money out of his 401k to continue to be able to make my payments. I am trying hard to keep my home, but Nationstar remains unmotivated and non responsive. If only I had a choice of who manages my mortgage, I bet I would get a more motivated lender.

My mortgage was transferred from Bank of America. Trying to talk to a real person and get some questions answered not on the website was impossible. When I went through Bank of America they sent me through, and I talked to this gal who was very indignant and treated me like I was an idiot. I have nothing good to say about this company so far!

On April 15, over the phone I filled an application for refi. I paid 20.00 dollars with CC for credit report! Last night I received an email with paperwork to sign. I found that many info and numbers were wrong. Today I spoke with the same loan officer again, and while we were going over the mistakes, she said that she wrote what I told her. I said, “One or few numbers can be wrong, but this is a disaster.” She told me that I have an accent and she can't understand well and I said, “Can I talk to someone else?” She said, “I will cancel the application,” and told me to find another lender and hung up. FYI, under the Harp program, you only can use your lender, so take it or leave it. Clearly discrimination! Anyone can help?

Nationstar Mtg. sent a letter saying I was eligible for refinance. Then I wasn't. Then I was told in August of 2012 that I am again, eligible, that my application was processed. I was continually contacted for information for my refinance application from September through November. Then I was told in December that a subordination was ordered. Then my loan got transferred to another loan processor who had to start all over again to order another subordination again. He requested all my loan information again, which would take another 3 to 4 weeks.

I got the transfer letter from BOA in March 2013. A month later and still no written information directly from Nationstar, no new account number or welcome package. I just got a phone message to call them. Took them almost 2 weeks to process my payment.

To all Bank of America customers whose servicing rights were sold to Nationstar. As you most likely did not receive any "Welcome Packet" from Nationstar, you should know that it is possible to log into the Nationstar website with your BOA account number (as of the date of this writing). On the Nationstar website, click on the "Sign up or Sign in" button. On the next page, click the Sign Up button. On the following page, at the top you can enter your NS number or your old BOA account number. Be sure you enter the last 4 digits of the BOA Primary borrower. This should allow you to log in and view your account and make payments.

We had a 2-year modification before and after that, our payment went to 1000 dollars per month. This was in October of last year. We were asked to send in papers of all our bills and we did. They asked us to contact them every week to find out about the mod. They told us the same thing every time. We complied with that. After 4 months, they tell us we were not approved for the mod. Meanwhile our payments were adding up. Now they tell us we have to send in over 7 thousand dollars to get caught up. We are devastated by this. We have been in our home over 20 years. How can people be so heartless?

This is the worst company to ever deal with! I tried to refinance with them being that BOA sold our loan to them (still to this date, we have not received a welcome packet with our loan number or where to send my mortgage payments). I filed the application, paid the fee for the credit report, but they never followed through with anything I was told on the phone. I received the packet in the mail and never received the emails she told me I would receive. I called them numerous times on questions on the packet, emailed them numerous times and to my surprise, there were no returned calls or emails. Today, I received a letter of confirmation of withdrawal. I called to speak with them regarding this and was told I needed to apply for a new loan and still pay another credit report fee and was told, "Yes, I understand your credit score will go down due to us running your credit again." This is a fly-by-night company and I have no clue how they can still be in business, but I will be contacting the Better Business Bureau due to all this.

I went in to make my payment to BofA on Friday, 4/12. I was informed loan was sold by Fannie Mae to Nationstar. I never received notification even though teller found out customers were notified. Not me! I have tried, unsuccessfully, to reach a person at Nationstar since Friday. Since I don't have new loan number, I cannot get through. In past experiences, new company kept the old number on their rolls along with new number, no doubt for the purpose of being able to get through to customer service. I would like to know when payment is due and if there will be a fee since I am going to mail today. I was about to wait as long of the 16th of each month at Bank of America and also appreciated that I was able to talk to someone at one of their branches whenever I needed to.

This is probably the worst, most customer unfriendly, incompetent company I have ever had to work with. In addition to regular mortgage payments, I have sent in three clearly marked principal only payments. Each additional principal payment has never been properly credited to our account. Each time I have called, it is impossible to get to a live representative. Always receiving a long string of "push this for that" directives, there is never an option to talk with a representative. The one time I did click through a mirage of buttons, I reached a recording that said all representatives are busy, call later and was disconnected.

In Dec '12, my loan was transferred to Nationstar. That’s when the nightmare began. BOA had placed me in foreclosure and I paid all fees and monies due in 2 weeks to get out. The same week was when my loan was transferred. Nationstar repeatedly called for past due fees to be paid. I set up a conference call with BOA and Nationstar so BOA could tell them all fees were paid and I was current, and BOA had sent all monies due to Nationstar. Now in March, I received a $445 fee for legal fees due to a foreclosure. And they are claiming that they never received a paid in full letter from BOA, and the rep I spoke with said he can’t comment on a call he was not a party to.

I too had a similar experience as a recently placed review/complaint. I had mortgage with Bank of America. About second week of March 2013, I received a farewell letter from Bank of America. In the packet, there was an address to send payment to Nationstar for April 2013. At end of March 2013, when I did my online payment for bills for April 2013, I still had not received Nationstar's welcome packet; thus, I did not have a new loan number. About the last day of March 2013, I received the welcome packet. I went back into bank online payment to set payee for Nationstar with the new loan number, new address (PO box) and set payment. It went out on April 2, 2013 and it cleared.

My loan servicer was transferred/sold from BOA to Nationstar Mortgage as of April 1, 2013. I was informed of the transfer through a goodbye letter from BOA 3 weeks prior to the transfer. The letter stated that I will receive further communication from the new servicer including my new loan/account number. What a fraud. My payment is due and I have received nothing. No correspondence from the new servicer. I do not know my new loan #. There is no physical location anywhere to go make a direct payment, and on top of that, I tried calling and they are closed on Saturdays. No correspondence. This is very deceitful in my opinion. I have never missed a mortgage payment and this experience as well as all other complaints I read above seem to indicate that they are working hard to make you default or have a late payment. This is absolutely unacceptable behavior. I cannot believe that with the amount of complaints against this company's business practices, nothing is being done to correct or slap their hand.

In February 2013, we were seven years into our Countrywide / Bank of America mortgage. We paid online every month. We were never late and we had never applied for any loan refinancing or modification. When we received our "Dear John" letter from Bank of America, I was insulted, but only slightly concerned about being transferred to a new mortgage servicer. After waiting for, but never receiving, the elusive "welcome" package from Nationstar, we mailed a cashier's check for our April payment to Nationstar on April 2nd. While waiting for our payment to arrive, I decided to do some research about our new mortgage company. After reading negative review upon negative review online, I began to worry. My husband made two calls to Nationstar, talked to two polite customer service reps, and our payment finally posted to our account this morning (Saturday, April 13). We set up an online account after our first call to Nationstar, and all the information posted online is accurate.

BOA transferred my loan to a bank that doesn't even have a local branch near me. I'm trying to refinance with Nationstar and I have a question about my refi papers for the refinance department and they never returned my calls or emails. I'm a new customer and I can't get a hold of my broker. That's not professional and I'll be looking to leave.

In May of 2012, after begging and pleading with my then lender Aurora loan service, I was told I had gotten a loan mod after 11 months. I was told my new payment and loan terms. While I wait for documents to come, my loan was sold to Nationstar. I was told not to worry as Nationstar would complete the process. Well Nationstar made me start all over again and has denied me 6 times since July of 2012. I am now about to be foreclosed on. They are rude. I have had 7 point of contacts, who will not answer emails, voicemails or faxed request. I have filed complaints that never get resolved, only swept under the rug. I have proof that Aurora offered and I accepted the loan mod from the CFPB. They still will not do anything.

We purchased our home through Countrywide Mortgage in 2006. After the first couple of years, the loan was sold to Bank of America. I was apprehensive, but that transition was seamless and Bank of America was always helpful if I had to contact them. We have a 30-year fixed loan but have been sending extra payments (four times amount due) and were on track to pay the mortgage off in five years or less. I sent them a payment on March 15, 2013 and received a letter in the mail the next day that our mortgage had been sold to Nationstar.