Mr. Cooper Reviews

We were transferred to Nationstar from Ocwen. When we first started with them we had some problems with our escrow and I was really wanting to leave Nationstar but then they wanted to do our refinancing for us so I thought I'll just listen to them. I was expecting to find something wrong but they were wonderful. Everything they said was going to happen happened exactly the way they said it would. They told us we were probably going to have an overage of about $215 and we'd get the check in six weeks and in six weeks we got a check for $212.

I tried a well-known competitor (Qloans) first and was sorry I did. I threw in that towel and switched to Greenlight after almost 60 unproductive days, and I am so glad I did! My experience with Greenlight was fantastic. I was able to close my loan in just under 30 days and at a better price than I expected. This organization is all about customer service and I would highly recommend them to anyone looking to refinance or to get a 1st loan on a home or other property.

Changing names on the mortgage - You won't take Tom ** name off the mortgage, and he doesn't live here or contribute any money towards paying this mortgage.

I had a very positive experience with Nationstar. The representative told me that I could refinance my loan at a lower interest rate so I went from a 30% down to a 15%. I would refinance with them again.

I was not happy with the rate. But I didn’t have a choice, I had to go with them because they are running the HARP program. I cannot go with any other lenders. They didn't even do a proper explanation why I had to pay so much. I didn't see the closing cost and all these kinds of things.

They've had my mortgage for the last 4 years. Refinancing my mortgage with Nationstar has given me the ability to do home improvement. The refinance process was pretty painless.

Michael ** and Christy ** of Nationstar Mortgage were attentive, accurate and fast. The process was very smooth; and they provide me with the very best customer service.

So far, I have no problem with Nationstar Mortgage. They were excellent, outstanding and very professional. They took care of my business. It’s like if you had a flat on the road and the guy tows you and fixes your flat. How did he treat you? Well, I’m back on the road.

I had thought about refinancing months ago, but found that it just wasn't the right time for me. When I was ready to begin the process, Megan ** was right there to assist. Jake ** picked up where Megan left off and assisted me with the processing of my loan. Both individuals were very supportive and made themselves available to walk this "beginner" through the entire process. It was a pleasure to work with both of them and they both were instrumental in expediting my loan! I am also VERY appreciative to my home inspector and notary for all their hard work.

NationStar became the servicer of my 2nd lien when Bank of America sold it to them in 2013. I have been going through financial difficulties since that time. Loss of income made the problem worse. I was able to modify my 1st lien with no difficulty at all. With NationStar I was unable to modify the lien because the 1st was not processed through the HAMP program. They would not work with me on any type of modification. Very adamant about it. My choices were to sell the home or go into foreclosure.

We had written evidence that shows they were the cause of my late payment. They refused to do anything about it. I contacted the Consumer Financial Protection Bureau CFPB and only then did they admit fault and stated they would correct my credit report. This was in May 2014. It's nearly March 2015 and they still haven't corrected it. I contacted them again, and a few days of not receiving a call back, I contacted CFPB again. They got back to them within a few days and admitted fault again. In the mean time, our credit scores dropped and as you know this affected my ability to get a prime rate on a new auto loan. Net message = they won't help, you have to file a Consumer Financial Protection Bureau complaint.

Nationstar helped me out with exactly what I needed to do. I was going through a process so I was worried about being able to make my house loan within the three month period that I was down. So they worked everything out with my IMP or IM whatever it is off, and my loan, then everything went well. It was a good experience.

Dealing with them has been a very scary experience! I started to feel that the "property" inspections were intended to see if they could profit from taking my property. Very scary negative experience. I'm just glad it's over for now.

The people I talked to were very polite and answered my questions thoroughly. The transaction was completed on the second attempt; the first was due to dealing with Bank of America, in no way was Nationstar at fault. I would conduct business with your company again.

Although you seem to have raving reviews, I do not agree. I have made many hours of phone calls had three loan specialist who have not responded to my calls. I have spoken to many people and one says one thing and someone else says something totally different. I have NEVER been late on my mortgage with my last company and have made multiple payment since Nationstar acquired my mortgage in Oct. and I owe more now than I did in Oct. because my acct has been attached with fees I Do Not owe, and the payments I have made Have Not been credited properly. I have looked for a corporate phone number to speak to anyone that can help me and every number leads back to their collection office of which I receive NO HELP!

Recently we received a notification in the mail stating that Nationstar needed a W9 from my husband and I due to the fact that the information they had on file was wrong. My husband called them on 2/17/15 to get clarification in regards to this issue. He went through their automated system and never even spoke to a person and was stuck at a message of "We are experiencing a high call volume" for 3 hours and 27 minutes. That is beyond ridiculous. He hung up at that point because the phone battery was close to dying. Very shoddy customer service.

Nationstar is my home mortgage company and I chose them for my refinancing because it was handy. I found everybody to be great. Everything went smoothly and it was no problem. I felt pretty comfortable with it. I'm very satisfied.

Refinancing with Nationstar was a terrible experience. We didn't know that we were scheduled for it and had to postpone so we ended up getting charged more interest. Greenlight rescheduled the closing for two days later and the guy was late and everything was done in about fifteen minutes. He gave us copies that were on a CD that were copies from before we ever signed the loan. He forgot the note itself, so Greenlight reached out to us couple days after closing and said they missed the paperwork and they'll email and we had to sign it and email back and backdate it which sounds awfully sketchy in the legal. The entire process could not have been any worse.

Now loan moved to Nationstar for servicing in 2013. I submitted paperwork for a loan modification in Oct 2013 - she was never told yes or no. Put home in the market in January 2014 at 50000 less than what is owed and resubmitted paperwork for loan modification through realtor. Approx 3 weeks prior to first foreclosure date realtor submits good offer with pre-approved buyer and is told by Nationstar it is too late and foreclosure sale would go forward. Based on a court order to vacate the property, I moved three days before sheriff's sale.

I paid off my mortgage last October and they have not sent the release of lien letter to my county to negate my loan. I've requested them to provide the file number many many times but there is no response whatsoever. I keep calling them on weekly basis and they either hang up or put me on hold. Today I was on hold for more than 45 minutes with no response from their representative, Jay. I also sent many emails requesting the same but still lack of any response. I will not wait long before filing a case in the court.

We refinanced through Nationstar. Everything was good with their mortgage professionals during refinancing. I don't have anything negative to say. Since I refinanced my loan with Nationstar, I'll be paying a lot less, and less interest. That's why I wanted them. My experience with Nationstar was really great.

We have an ARM mortgage that was sold to Nationstar several years ago. I have always made extra payments on the principal as I could afford (200 -300 per month). We purchased in 2005 in California, so we are underwater like numerous homeowners are in our area. I had began to worry about rates adjusting upwards so I contacted Nationstar 2 years ago about doing something with our interest rate. They informed me that they do not perform in-house refinancing and referred me to Quicken, but because we have over 20 acres and a jumbo loan, Quicken would not work with us either. So, back to Nationstar I go. We have great credit and good income, have never been late on anything, ever.

Although I live here, and am a co-owner of the property, the mortgage is in my wife's name. Several times, our payments have not been processed until weeks after Nationstar has received them. So far no late fees have been assessed, but I worry our credit may be damaged by this. We have called frequently, and Nationstar has phoned us, but our last payment has yet to be processed by our bank, although Nationstar personnel verify receipt. I would very much like to see smoother and more consistent processing of our payments, even if that means paying by debit online. I just don't know what to do.

I refinanced my house with Nationstar to get a lower payment and right off the bat, they give all this estimate. They tell me my new payment is gonna be $600. I asked them a couple times if this is gonna be the last amount and it's not gonna go up anymore - they told me that should be everything. So I proceeded with the refinancing and they guided me through what else need to be done and I give all the response that needs to be done. The only concern I got is the first payment I have which is coming up this March is $694. That's my new payment, I guess. I'm paying right now $694 when my old payment is like $780.

Naman ** and Kelly ** were excellent and knowledgeable about the refinance I was trying to acquire. I would use both of them again if the rates go to a lower percent.

The person who helped with my refinancing is with Greenlight Mortgage, named Rob. The guy was just super, super nice. In fact, it's really weird because we were looking at refinancing with someone else, and Rob called out of the clear blue. I said "hey that's fine, were not committed to anybody". He sent us some information, got to email some stuff back and forth, and we're very happy with it. We benefited from a lower interest rate, a shorter term, a couple years off our mortgage - so it worked out really well for us. I would have looked at them from the very beginning, and I would recommend it to anybody. Rob was so straightforward and right upfront with everything, and he made it all so easy for us.

My husband and I had a pleasant experience in the process of refinancing our home mortgage. Regina ** and Hai ** stayed in touch with us every step of the way. They always were very professional and answered any question or concerns we had along the way. I would give them both a "10" for a rating.

My other mortgage was with Nationstar. It went perfectly with their mortgage professionals during refinancing and I've had lower payments since. It was quick and easy to do and I liked it.

Would like to take this opportunity to praise the work of Scott ** and Kelly ** . Both of them were very helpful and very informative along the entire process. Many thanks to both of them.

I have a very good experience with Nationstar; no problems at all. The two people that I worked with, Lewis and Amanda, were excellent.

We decided to initiate auto-pay, so we sent in a voided check and paperwork. Weeks later NationStar sent someone else's check back to me and said that I had to initiate the process, again. I called to complain that I received someone else's check and they transferred me around until I got disconnected. I, then, sent the check back to the person in Virginia (?) and a xerox to NationStar with a note stating what happened and stating that I wanted MY voided check back. I NEVER got a response, apology, or anything - by mail or by phone - from NationStar. Other, less egregious, customer service shortcomings followed.

My loan was switched to Nationstar from Bank of America. The refinancing with Greenlight was a great experience, except for the guy that handled it at the end. The first guy called me for the initial meeting; it was a West Coast, East Coast time difference. He worked with that well - he knew that when he sent an email, he should call or leave a message to let me know because of the time difference. We worked everything out, I got all the pages done. Once I finished with him, I thought the only thing to do was to sign paperwork. But then another guy would send me an email at 8:00 my time, which by then I'm not looking at emails. Then the next day, I would get it and then he would start emailing or calling like I hadn't responded back, when it was just a time difference. So the loan got delayed because we miscommunicated. To me it was poor professionalism on his part.

I was extremely frustrated with the underwriter on my mortgage application. I have had a loan with you and the previous companies for 14 years. The questions and requests that they wanted were (in my opinion) totally ridiculous, i.e. Do you have ownership in the property at **. It was and is an apartment as designated in the address and I haven't lived there for 14 years. This is just one example of many frustrating requests. My loan to value in this property is STILL 50%. I would love to discuss this further with you or your company representative.

Our mortgage was first with Countrywide, then sold to Bank of America and then sold to Nationstar. From bad to worse. All three deserve a one star for horrible service and lack of ethics. Nationstar sent me a piece of mail that was supposed to look like an overnight package to rook me into refinancing. It did just that. I started the refinance which they said was a quick and fast process. Wouldn't you think that since they've had my mortgage for 12 years that they would know me? They knew nothing about me and for that reason I would advise anyone who gets this marketing stuff from Nationstar to dispose of it. If you want to refinance, go to a local mortgage broker who knows who you are and will probably give you a much better deal.

Their professionals were very helpful, and the guidance I received from them during refinancing was good. They were able to lower my monthly payment and that's always nice. My experience with them was very pleasurable. They made it very easy to do.

Despite times are hard and meeting my financial obligations was very difficult, Nationstar worked with me in refinancing and lowering my mortgage. I am particularly very appreciative of their services, assistance, and followup in bringing my refinancing to a successful conclusion. Now I have renewed hope that all will definitely be well as I have to keep my home and paying an affordable mortgage.

Got a phone call resolving my issue.

The loan on my house was held by Bank of America and they sold it to Nationstar. Their mortgage professionals during refinancing knew what they were talking about but they were so slow. I kept getting handed off to other brokers and they'd want me to start all over, get the information to them. And I said, "You know you got a folder on me there, you know more about me than I do. So why do you need more information from me?" It took three months to do a 10-day loan.

I financed a rental house, and there was a $100.00 check. Nationstar sent it to the people that were renting the house. I was lucky to get it because people opened the mail. I was worried about whether the payment folks were going to go there. But I was very pleased with my experience.

My bank, Bank of America, sold my loan to Nationstar. I use Greenlight and had no problem talking to them. They answered all my questions and were upfront. It was very helpful because the company I was going to use before, he pointed out a lot of things that were sketchy about what they were offering me and informed me of a couple things that they said me. Everything was pretty much black and white and I had no issues. It was easy and honest.

The mortgage company we had before sold our mortgage to Nationstar. It was a woderful experience with them. I talked to three or four different people and they explained everything in terms that I could understand. Any questions I had, they answered them. They didn't use a bunch of legal jargon that I'm clueless about. They lowered the payment and we're able to handle it. I did have one problem with the notary that came to our house. He didn't have a clue. He came after office hours so I couldn't call anybody about the paperwork. It was almost embarrassing. Anybody I know should go with Nationstar. In the years that I've had homes, any other mortgage company talks like they're way above me, "why don't you understand this" kind of attitude. I don't. I'm not a real estate professional and Nationstar knew that without me even telling them.

My account was transferred in October 2014 from Springleaf and since the transfer my account has been all messed up, saying I owe money and I am behind which I am not since October I am on the phone every month battling with this company. They are hard to communicate with. You get the runaround from one person to another. I filed a complaint with the government consumer department to step in.

Our mortgage was sold to Nationstar and we refinanced with them. My interactions with the mortgage professionals was done through email, but it was good. Antoine was very good to work with. We haven't paid our first payment yet because it's not due til March 1st but it was a good experience.

Nationstar bought my mortgage from Bank of America about two years ago. My experience so far is good. My refinancing doesn't get processed until March 1st but the whole process was fine. It was streamlined. I didn't have to do a lot of faxing back and forth and it didn't take me a lot of time. It was straightforward and seamless.

I had a loan with Bank of America and they sold out to Nationstar. The experience refinancing with them was good - the mortgage professionals and the guidance given regarding my options were very good.

I bought the house last January and used Cherry Creek Mortgage and they sold it to Nationstar Mortgage. I decided to refinance when I got something in the mail from them and someone called me with a lower rate. They were very good, and I was able to get a lower interest rate. So far, it has been a very good experience.

When I first bought my home, it was financed through another mortgage company and every month I could go in and personally made my payment and got to know the people there. All of a sudden, it got bought by Nationstar. I never can talk to a human being without a 10-minute on hold and that’s very discouraging. I want to be able to talk to the people. I have to go online to make my payment or mail my payment to them and that’s very impersonal. My payment is due on the first and if I hadn’t made my payment by the 3rd, they’re calling me. That is ridiculous and it’s been that way for two years. But when I got ready to refinance, I did it through another division of Nationstar only because that was the one that gave me the lowest interest rate.

My husband got sick in April 2014, in July 2014 I applied for the home loan modification, sent all the required documents that were requested. As Nationstar requested documents every other week or so, the application was not approved. I found this out in November 2014. Started the process all over again and sent all new documents certified mail and received a signature each packet. Here it is 02/12/2015, Nationstar asked for additional documents like rental income statement. I just uploaded tonight along with some letters I previously sent by certified mail and fax. Nationstar is giving the people who really need help and want to continue to stay in their home the run around with documentation. Why advertise that you are there to help, and the government has these program put in place to help us and we can't get the help we need. Tired Frustrated of the bureaucracy.

I have had a continuing problem with Nationstar incorrectly applying my mortgage payments. It has happened 5 times in 18 months. I always pay early and pay considerably more than my mortgage payment amount. I fill out the remittance stub correctly, informing them how much additional principal there will be (I have no escrow account) and they still get it wrong. They ignore the remittance stub and put the entire payment to principal and then I end up getting a phone call at work telling me I haven't paid my house payment, all this AFTER the check has cleared the bank. No matter what they do they just can't seem to get it right.

It has been a nightmare!!!! I have never in my 52 yrs ever had to deal with this kind of incompetence! And they call themselves debt collectors? They need to learn a few things!!! First respect!!! I have never been late on a payment and they made me feel like dirt so I can only imagine how they have made someone who is! Very disappointed in the company - have spent too many hours on hold over stupid stuff no one's fault but they are not good to work with!!! Wish I had not refinanced with them!!!!

I was with another company and got sold to Nationstar. Refinancing with their mortgage professionals went good and the whole experience was good. I got lower payment and a couple of years off my loan. It went well, was quick and I've had no problems at all.

It took a little longer than normal but all in all was a good experience and I would have no problem recommending anyone to go with Nationstar for their Mortgage.

Have made multiple attempts to deal with receiving delinquent tax bill and working with Nationstar whom failed to pay the tax bill and cannot get a resolution on the matter. Keep being transfer between customer service and escrow department. They promise to have issue resolved and taken care of within 5 days and will call me back. That has not been the case at all, becoming frustrated with county sending me notices and spending all this time on the phone to correct a matter that should be simple to complete.

You hold my Mortgage. I have never got one mail to my address. I have 12 phone calls to have the mail come to the my address ** . It’s been 2 years and I was always told my mails went to a Grove address. I don’t know anyone live there and all my info went there. I spoke to someone in January and I still got no mail. Please advise. Thanks, unhappy Ena.

The process took quite a long time and was very impersonal. I never knew who exactly was working with me. However, it did all eventually work out and I was able to refinance.

Recently I received a request in the mail to verify my tax ID number with threats of penalties if I did not return the substitute w-9 promptly. Imagine my surprise when there in bold print was my COMPLETE social security number. If anyone had intercepted this piece of regular mail they would've had my whole ss number, name and address!!

We have had issues with Nationstar since they bought our mortgage from B of A. Our current issue is that they keep sending us (my wife and I) e-mails and post letters stating we are behind our mortgage by 2 weeks and they will foreclose on us. We have been receiving these threats for almost 6 months, even though we can prove that we are not behind in our mortgage payments, at all. Yesterday in the mail I received a check from Nationstar for almost $700 with no explanation on why it was sent to us.

We were with Bank of America and they sold our loan to Nationstar. We got through closing our refinance with Greenlight loans which is part of Nationstar. Their representatives were friendly and knowledgeable. The biggest benefit of refinancing with them is definitely the lower payment going to the lower interest. I had nothing but good experience with it all.

Nationstar is always very pleasant and helpful to work with. I would definitely recommend them to anyone in search of a mortgage.

We refinanced our mortgage with Nationstar and Greenlight loans. Though we missed the deadline for the month we were trying to get it in by, we did manage to get in finished and through for the following month. Everyone involved was wonderful, knowledgeable, helpful, and patient. By the end of the process I felt like we were all old friends. The most difficult part was the time difference between the west coast where Greenlight Loans is located and us being on the East Coast. It shortened the window for the working day. When all the paper work was ready they found a notary in my area and he came to the house with the stack of papers for signing. When I think back, it was pretty easy and we got a great new low interest rate.

My loan is currently with Nationstar and I am refinancing with a new lender. I paid Nationstar $750 for them to assign the loan to such new lender, thereby allowing me to save the NYS Mortgage tax. While this process is supposed to take 3-4 weeks and oftentimes faster, it has now been over 3 months and I can still not get ANY RESPONSE other than "we're still waiting for the collateral documents." This delay is costing me money with interest rates rising and I have nobody to talk to.

The worst ordeal I have ever had with a mortgage company. Spent four months, 6-7 45 min+ calls trying to get a flood insurance/Escrow matter resolved. After waiting 15 minutes each call to speak to a human, was then told "that's another department" and had to explain the entire matter again. Twice, while waiting for transfer, I was shut off only to have to go through the entire agony again. Even supervisors, when I asked for them, couldn't resolve issue without transfer to another uniformed person. Waited weeks for promised documents that were never sent, and then billed for extra fees based upon time I was waiting for their action. Go elsewhere!

Good work. No trouble so far.

Made my experience very pleasing. Had answers and helped with all aspects, questions and worries. Thank you for everything.

Surprisingly, my experience with Nationstar is not quite over since they owe me a check. They told me that it would be $800 and something and since the other loan has closed out and just they want to set up, I'm supposed to be getting a check back and I haven't gotten that. The mortgage I had was sold to them and so all of the sudden, they owned my mortgage. So when I went to refinance my mortgage, I got in touch with them along with some other people. And even though their interest rate was higher, somehow or another, their monthly payments were lower and that didn't quite make sense to me. I did feel like I was getting a much straighter deal than I did from the other two companies that I was looking at and talking to. So I went ahead and went with them even though I had some serious questions about what was going on.

Nationstar has been phenomenal to work over the past several years. Their customer service is spot on and they go above and beyond to see to my mortgage needs. Thank you!!

I have always had a great experience when dealing with anyone at Nationstar. My first mortgage was through them and the process was so efficient and effortless. Then, I recently did a refinance with them and that was just as easy to complete. They are very thorough and friendly. They have always been able to assist me and answer any questions or concerns I may have.

NationStar Mortgage specialists help me refinance my home. They were very helpful - They walked me through all the necessary steps to make it happen and was pleased with the outcome. Thank you NationStar Mortgage for your professional service.

Adam ** and Tracy ** setup and processed my loan. Their were wonderful and always kept me aware of the process. They gave me a very competitive rate. My overall experience was perfect. I would refinance with them again!

I had a very good experience financing thru Greenlight. Mortgage. All of the mortgage agents treated me great.

The mortgage professionals of Nationstar did pretty good with my refinancing. Bank of America sold my mortgage to them. I have a lower payment now that I'm with them. I'd recommend it.

Refinancing with Nationstar went really well. The whole process was very, very smooth. They said it would take 30 to 40 days to do and it was two weeks or less actually. It went really fast and was the easiest thing I've ever done in a financial situation. My interest rate was lowered from 5% so it's 4.25% now and I was also able to convert over from an FHA to a conventional loan. My payment got reduced almost $250.00 a month, which is a lot of money to me. It was wonderful -- easy and simple.

My mortgage was transferred from Chase to Nationstar Mortgage last month and this was my first time logging in and making a payment and it just couldn't have been easier. I know we all have to be careful with our information and data, but entering just the right amount of security information made the task simple and refreshing! I am glad we have become partners in my mortgage and I look forward to stopping by each month in my busy schedule and check my information and make my payment! Excellent website :) Thank you!

Nationstar took over my mortgage loan from another company. I wanted to refinance my house, which I got before I got married and so I wanted to continue the refinance in my name alone. We were told that could happen -- my husband's name would only be on paper saying that he was aware that I was refinancing my house but that his name wasn't going to be on the mortgage. But when we sat down at the table to sign the paperwork, his name was all over the paperwork and basically putting him in a position where he was responsible for the property where we were trying to make it sure that wasn't going to happen. So it was all misleading. It took a long time for them to explain it to us. We were trying to clarify the whole thing.

We got a letter in the mail that our mortgage was being sold to Nationstar. Refinancing with them was great. We did it over the phone and in a week or so, it was all done. They did a great job. The man was great. He would call back explaining things to us and when it was all done, he called and thanked us for giving him the opportunity to go with Nationstar. It couldn't have been better. When the notary came, he called twice. He called to set up the appointment and then called to make sure that the time was okay and changed it which was fine, but he was here an hour and a half and when he left, we felt very satisfied.

I had a loan with Nationstar already. I refinanced through Greenlight and it was fantastic. The loan officer set the expectations right upfront and it actually got done quite a bit faster than what we thought. The processor was on everything. It couldn't have gone any faster or smoother. The best closing I've had!

Hello. I have been dealing with Nationstar for I believe over a year now trying to do a Deed in Lieu of foreclosure on our home. Our assigned case manager Ashley ** would not do anything to move things along for us. She would never call us or bother to call us back after my husband and I would leave voice mail after voice mail with her. NS would lose the paper work we had mailed back to them constantly lying I'm sure and saying that they misplaced it or they never received it asking us to resend it to them. We had finished the loan modification stage and were in the process of the deed in lieu and had been for a few months then out of the blue my husband got an email that told us that someone from loan modification had wanted us to send them some expired paperwork to start the loan modification up...???

I refinanced with Nationstar because of the new government program. I haven't made my first payment on the new claim yet but so far it was just very good.

We had our loan with Nationstar and somebody called regarding lower interest rates, so we refinanced. The mortgage professionals were great. The guidance we received was excellent. Everyone was very cordial and got back to us immediately. We started the process the 6th of January and finished it up on January 27, so it went really fast.

We had a problem for about a 20 day period...perhaps from the department of re-fi being overwhelmed with work load... I can only imagine as easy as the process is and with the low, low rates in the 2% to 3%. The process was so easy, paper flow so quick that the gap of 20 days could not have been a lack of care.

The last company I had, which was Bank of America, sold my loan to Nationstar. I still haven't gotten my next payment but I believe they said it was going to be $140 less a month so that's one of the benefits signing up with Nationstar. However, their people need to be more prompt and professional. If somebody calls you and leaves you a voice mail, you call that person back even if you don't have an answer yet, it's still polite to call a person back and say, "Hey, I'm still working on it. I haven't heard back yet." I was very dissatisfied with Theresa. I left her several voice mails and she never called me back. I don't think that's very professional. Kyle **, on the other hand, was better. I would call him. If he didn't answer I would leave a voice mail and he would return my call. And it wasn't such a great experience overall because I was told some things that would happen and it was different once it came to refinancing.

Very efficient and quick.

I have been in a lengthy and short sale process since 8/14. My offer was accepted by the first mortgage bank and the sellers. The hold-up was US Bank as the second mortgage holder who gave different excuses each month as to why they wouldn't sign the paperwork. NationStar owned the first Mortgage and stepped in to review the loan process in January 2015. The account was assigned to Ernest ** for document reviewal. On 2/2/15 the listing agent received a letter stating that the loan approval had been denied because Oregon does not have a redemption law, therefore our loan was deemed a foreclosure.

They have been very easy to work with and friendly helpers. Easy to pay online and statements arrive on time.

They were great. Bought a house a year ago at 4.5% and they sent a letter saying it was at no cost to get it down to 4.5% and so I called in to see if it was real. It was and in a month we refinanced even though it was only a 1/2%, it makes a big difference. They were polite, caring and very fast. We are very satisfied.

I refinanced my fixed rate loan on a 3-Family Investment Property in NY with Nationstar/Greenlight and closed on the loan on 1/29/2105. My monthly payment went down more than $1,000/month, from about $3,323 to $2,235. The whole process started with me getting mailings from Nationstar, who was successor of my loan from another lender, telling me how much I could save with a refinance. I am a real estate professional myself, and I was skeptical both about the savings and about the ease of refinancing, especially in light of developments with financing and refinancing since the start of the financial crisis. However, I started making inquiries, half-serious, just to get myself informed and to get my curiosity satisfied.

The worst service ever anywhere. Been going over my acct for 3 years. I have paid all my payments, none late and they reported me for being 6 mo late. I have another acct with them which they reported me being late 12 months. They charged me with fees that they caused. All my payments were made (not late). Then out of the blue they started returning payments for no reason. Returned 3 then accepted payments, then returned, then accepted. I think they don’t know what they are doing. I have faxed them my checking acct records… among ins. records and tax records.

I delayed the refinancing process because of the potentially laborious process. Danh ** , my agent, made the process so easy. He was knowledgeable about the loan products and accurately answered any questions I had. All loan terms at closing came out just as he explained. Both he and Cindy, the closing agent, were extremely responsive to all requests and made me feel they were working for me the entire time. I highly recommend them.

Every time I call in to make a payment or talk about a question on my account, they are always courteous and professional.

We were very pleased with the level of service we received in refinancing our home. We will be sure to recommend your services to family and friends.

Nationstar was the second one that bought out the loan from Bank of America. I just refinanced with them and the mortgage professionals were good and now I have lower payment. It was a pleasant experience with Nationstar.

Nationstar personnel were courteous, helpful, and always willing to "go the extra mile" to facilitate document sending and returning. Nationstar made the refi process easy.

We are extremely satisfied with the whole process. The professionals were very helpful, knowledgeable, very clear in their explanations, and most of the duration of the process, from the beginning to the end was rapid and accurate. We are very pleased with an excellent job done by both professionals.

It wasn't fun. Underwriting made us jump through too many hoops. Then you had a woman drive 4 hours to have us sign when we could have met a local person at First American Title in town. We got it done but it was stressful.

Customer service is top notch and I LOVE how quick and easy processing is. Every time I call Nationstar or Greenlight Loans, somebody answers the phone and their knowledge and advice is very appreciated. Thank you for your support!

Over all my experience has been good, (over the years (7)). However during my recent refinancing there was a lot of waiting and the lack of communication. There were times I was very frustrated and disappointed... with Nationstar and the people that represented them during the process. Communication is key.

I had received offers from Nationstar about refinancing and decided to inquire. From then on the experience with their representatives and the process of refinancing was 5-star. Calls were returned and on schedule. Paperwork was mailed as promised and received in a timely manner; I never had to wonder if something got lost in the mail. The people I spoke to were friendly and professional. And, the bottom line, I got the interest rate I was interested in and am much happier with my new payment amount. All-in-all a reliable and pleasant company to do business with in my experience.

I refinanced my loan with NationStar about a year ago and found it to be an unnecessarily difficult process. I had multiple amounts quoted for my closing costs and even at closing the number was undetermined. I recently just received another bill from the closing stating the amount I paid was too small and I owe additional dollars for my closing. The bill was received from Veripro Solutions and the form of the letter was that my account was delinquent though this was my first correspondence received from this company and I had not heard from NationStar regarding this issue at all.

Nationstar has been great. They've done everything they said they were gonna do.

This company bought our loan from Bank of America. This loan was for a rental that we owned. During the switch from Bank of America, Nationstar Mortgage was unorganized, demanding and unprofessional. We sold the rental and were so glad to be done with Nationstar Mortgage. Now, 2 years after the loan was paid off, we receive a notice from Veripro Solutions (a collection agency) that we owe $29.63 because Nationstar sent an insurance premium check to us that was due to the FHA. NEVER did Nationstar contact us about this mix up! This is the first notice that we have received and we have not changed our address since we were a customer with Nationstar. This is exactly how they do business - unorganized, unprofessional and unethical! I would never recommend this company and will never do business with them again.

In November of 2014 I refinanced my mortgage which was previously serviced by Nationstar. The mortgage had been sold to Nationstar by the previous lender. I refi-ed using Discover, which paid the taxes due as part of the re-fi process. Nationstar also paid the taxes, resulting in an over-payment. I have been corresponding with Nationstar since November to try and get them to reimburse the escrow funds which they were supposed to do in the first place. I've given up calling them as you can't get past their phone tree to a live person. While sloshing through their phone tree, I listened to recordings which indicated Nationstar wasn't even aware they no longer serviced the loan and that I owed them $1.89 past due or some stupid thing. Totally unprofessional, disreputable, inept company. I shouldn't have to go to my representative's office just to get help getting the $2,000 that is owed to me, but I do.

After phone call number 5, issues still haven't been resolved. Mailed my payment on the 12th of December and it was sent back to me with a letter saying couldn't find your info. Funny all my info was on the letter and my checks.

I was in a foreclosure for 5 years. After three attorneys and Nationstar taking over my loan servicing, I was able to complete a trial period and qualify for a permanent modification. It took communication and a lot of work, but Nationstar did everything they said they would if I completed the trial period. We stayed in our home and all is well. Thanks.

My original Home Loan was with Bank of America. They sold my loan to Greenlight. I was ok with that, but then Greenlight transfers to Nationstar. I was a little uneasy about what was going on. I remember seeing ads about Greenlight loan, so I felt somewhat comfortable with the transfer. Then, I called and was told that Greenlight is a subsidiary of Nationstar. That eased my mind. I then set up the account online with Nationstar and the process was very easy, as I am not very computer savvy since retiring from work and not getting the updated computer training. Getting to the website is easy and selecting a choice of options, even my husband can do that :)

The overall experience was very positive. I have dealt with the agents Adrian ** and Jake ** who were both informative, polite, professional and responsive. I would never believe that I would finish this process through emails and phone calls only!

I was surfing the web looking to refinance my home. I wanted to refinance from a 30 yr loan to a 15 yr loan. I talked to Quicken and Loan Depot, neither of which were satisfactory. When Nationstar was contacted from the other two, Nationstar/Greenlight made it super easy. I am grateful that I was able to stay with Nationstar with no out of pocket expenses. VERY SATISFIED!

I am happy with Nationstar and their on-line payment processing. Everything is easily available.

I was afraid to re-file my loan but the process was fast and easy. Not to mention much less than other mortgage company's were. I have never had an issue with my loan in the past 10 years and would recommend Nationstar to anyone.

Billing question asked. Nationstar stopped mailing my monthly statement. It turned out that an E-mail was sent out, but the E-mail address that Nationstar had was not correct. It has been corrected.

I would definitely recommend Greenlight/Nationstar to everybody. I have been a Nationstar customer for a couple of years and decided to refinance. I have experienced the most professional customer service. Very prompt and helpful. It took only a couple of weeks from the day when I filled out the application to signing the documents (scheduled at my house). Loved it!

Very quick and painless refinance. Friendly and professional, would definitely use again!

I want to thank Kyle ** and Mark **, for all their dedication to our questions and needs to complete the process of our loan. They were there for us when we had questions and to explain any concerns. They are professional and know their line of work well. Thank you to them and to Nationstar and Greenlight for having such terrific employees and/or associates.

The overall experience with getting our loan was not all that great and still waiting on some answers with Shanta ** . Thought that they were taken care of at closing and they were not. We were not told not to make our Feb. 2015 mortgage house payment (we did) and we did save a month payment. Told that we didn't have to give a check to the closer and we did, and was told that we know the who was coming to our house to do the closing and never knew until the person called right before closing and Shanta ** told me she would email them with all the information and never did (told me this 2 times). Told me she would correct the fact that we had made a Feb. 2015 mortgage payment. We would have a check for about 200.00 dollars at closing and the rest taken off our mortgage and didn't do any of this either. Disappointed on how things went with company.

Refinancing our loan with Nationstar and Greenlight was prolonged, but everything worked out. Now, I'm paying $200 less a month.

We already had a mortgage with Nationstar and Greenlight. We wanted a lower interest rate so refinanced with them and got a shorter mortgage, a shorter time period to pay off. It was very easy and so was the communication. We were very cooperative. Everything was good.

I inquired about refinancing my old mortgage with Nationstar because I was just trying to get a lower interest and lower payments. During the refinancing, my interactions with the mortgage professionals were all very positive and my monthly payments and the interest rate are lower!

All the individuals I had contact with for my mortgage refinancing were very professional and pleasant to work with. Questions and requests were handled promptly. I would highly recommend Nationstar for mortgage financing needs to my friends and relatives. This experience was not as overwhelming as I thought it would be thanks to your excellent staff.

The services that they offer have improved. I'm able to now make payments without any fees and they were diligent about getting my home refinanced.

My mortgage was with someone else and Nationstar picked it up. I inquired about refinancing my mortgage because they got lower interest rate and I got the lower interest rate. I'd like to have a little lower one but I'm satisfied for now. The mortgage professional was good and very helpful.

I tried for a year to set up automatic payments. I filled out online application and 2 mail forms to apply. I have been calling to make my payments at a fee of $14.00 each month. I was told today January 31, 2015 from a Nationstar representative that she would have a supervisor named Joseph call me within 3 1/2 hrs which I felt was ridiculous in the first place to wait so long to receive a call back. You would think it would be simple process for a representative to do.

Over very pleased with Nationstar Mortgage. I would definitely recommend to anyone looking to finance with them. They are helpful with any questions I have and their internet site is very easy to navigate. Customer service representatives are also very knowledgeable.

The process of submission of paperwork, getting appraisal, meeting with closing officer and getting my questions answered in a timely manner was professional and quick. Ryan (Ali) ** made this transaction painless and there were no surprise charges at final closing. I was able to drop my interest and PMI saving me about $160 a month. Thank you Greenlight/Nationstar.

We refinanced our investment property last year with Greenlight/Nationstar. It was fast and easy and the representatives were on top of everything. They communicated everything clearly and guided us all the way to the end. Great service.

Helped when nobody else could.

Since Nationstar has taken over our mortgage the experience with them has been exceptional regarding service and accessibility. Their online account programming provides all the information needed to manage our mortgage and make payments easy and always on time. They offered us a refinance with a lower interest rate and the process was simple and quick. We've worked with a lot of banks over the years but I put our experience with Nationstar at the top.

I was talking to somebody through the phone in one of those cold calls. I had thought about refinancing in the past and we looked at it again and decided it makes some sense so we did it. I worked with a couple of people in the process and it went real well, even down to getting the appraisal. We think they handled all that just beautifully. Everything went down exactly the way they said it would and it was real simple. I’ve got a better interest rate and I’m still trying to work aggressively just to pay the whole thing off.

I had an easy and smooth experience with Nationstar. I was seeking a lower interest rate and since I was already with Nationstar, I inquired about refinancing with them. The mortgage professionals were very good and I got less years of payment! I'm happy with it and would recommend them to a friend.

I fell on hard times.. it happens and I wanted to get caught up. Basically, I was told that I needed to pay a certain amount and it wouldn't go into foreclosure. This was on January 2, 2015 we agreed to January 23rd. On January 7th I received a letter that it was in foreclosure. I spoke with another rep on January 7th after being upset that I received the letter. Very nice lady. We agreed that I would send a wire transfer on the 31st giving me enough time to come up with the amount of $4731.60. She provided me with the wire information and said she will call me back for a follow up. It had already been noted that the time of day they call is my work hours and I can't take phone calls.

This is the first time I refinanced with Nationstar and the mortgage professionals during the refinancing were fine.

I have had several issues with Nationstar since they purchased our mortgage several years ago. I have had to spend several hours on the phone with customer service getting payments credited properly. I also recently received a letter saying my account was not current. This letter obviously was quite upsetting as I knew it to be inaccurate. After speaking with a rep on the phone it was confirmed the letter was issued in error and I was told to disregard.

The reason I give 5 star because their customer service was outstanding. I work with Charles and Shae ** - they were very helpful, get my loans process quickly and closed my loan within 30 days. Thank you Charles and Shae.

I have been with Nationstar since they took-over my original Bank of America mortgage. I also chose to re-finance my mortgage with them, as they offered competitive rates. I like that their website is user-friendly for viewing statements, pay-off amount, escrow info, etc. I like being able to make my payment on the site as well. Customer service reps are very polite and helpful. I would recommend Nationstar if you are considering a mortgage.

Nationstar personnel very knowledgeable and helpful and made the whole process very easy. Thank you for your helpful assistance. Even made the closing easy by sending someone to our home to sign and explain documents. I would highly recommend Nationstar to everyone.

I am very happy with the experience I had with Greenlight Loans. I contacted them online and they responded very quickly. The people I talked to on the phone were very friendly and helpful. They walked me through each step, as this was the first time I have ever done this. I would highly recommend Greenlight Loans to anyone.

I recently did a refinance with Nationstar. Your representatives made the entire process stress free from beginning to end.

Thank you Greenlight for all that you've done to help me to navigate this process of refinancing. From the onset of beginning this process to finalizing and closing, you have been resourceful, informative and diligent in making this experience work for me. Your support and patience in helping me to manage and gather all the resources I needed was greatly appreciated. Also you walked me through the process, keeping me informed every one step of the way. Even when I was in jeopardy of missing timelines, Greenlight was patient and worked with me to coordinate our efforts to get things in. You are indeed mortgage professionals! KB was great to work with and I thank you for all your support and dedication! A satisfied homeowner.

I tried for one year to refinance my house through a traditional mortgage broker that I had used with previous property purchases/refinances in the past. After an indescribably amount of paperwork, back and forth, waiting and stress, all attempts failed miserably. My situation is a bit different because I currently live overseas on an expatriate contract with my company. Even though I am a U.S. resident with great credit, long term and stable work history, contract guaranteed work future and equity in my home I was repeatedly turned down for refinance. I then received a letter from Nationstar saying that I qualified for a refinance.

I was a Nationstar mortgage holder and last year refinanced my mortgage with Nationstar. The staff were so professional and courteous. They communicated within a timely manner, and I was kept informed through every step of the process. I was told exactly what forms/paperwork I needed to submit and refinancing was actually a smooth experience. The closing was a breeze; they sent a representative to my home and the paperwork was completed. I would recommend Nationstar/Greenlight to anyone. My friends had told me of their refinancing "nightmares" with other companies. But I can honestly say I was more than impressed with Nationstar/Greenlight.

I had a very difficult time with Nationstar. The representatives that I dealt with need to be more conscientious and pay more attention to detail.

Everyone I had to work with has been very friendly and helpful.

I'm Pissed, upset, and not able to comprehend that you’re able to make your payments but still because the economy has changed and now you’re making less money, no one wants to qualify you for a loan. I inquired about refinancing because my interest rate is absolutely too high. Currently, my interest rate is 7% plus. The first time I refinanced was a long time ago but I'm able to make my payments. I'm still making my payments but yet still no one wants to talk to me and I'm under water. I'm trying to refinance right now and no one really and truly wants to work with me because they're saying I don't qualify now. Well, I qualified before. So basically they're telling me to just get out of my home because no one out there is willing to help me right now.

I was very impressed with the personal attention I was given by the two primary people I was in touch with. Both really kept track of details specific to my situation & hand held me through what would have otherwise been a nerve racking process.

After over 2 years of trying to get a refi on our underwater home and getting the run a round, we were ready to just give up. We receive a call from Nationstar Mortgage LLC & Green Light Loans asking if we would like them to try. They held our mortgage at the time. We informed them that we had been trying but were not having any luck. After about two years we have just got our funding. They had to fix some old liens that had never been taking off, going back to when we first bought this house.

Refinanced my mortgage. The staff were friendly and courteous. Everything was done electronically and the closer came to my home. It only took 2-3 weeks to complete. They made it very simple and painless.

The refinance process was swift and smooth. Everything told to me was exact. Everyone returned my calls promptly. They sent me the proper documents in a timely manner. They kept me informed. I would highly recommend Nationstar to everyone.

Greenlight Loans was great to work with. They were quick to answer all questions. I really appreciated having a "go to" person to call direct instead of a new person every time I called.

Loan office noted process can get done quickly since we were qualified thru the Fed. Didn't happened due to unforeseen issues. Then further documentation was required, resulting in a "conventional" loan process that necessitated full income, asset, etc. declaration and verification. 4+ months later, the loan went through. But before finalizing, the rate went down. We asked for adjustment process to take advantage of the lower rate. Our request was ignored, and the higher rate stuck. We had to initiate and push the loan officer/closer to check on our paperwork status to keep it "moving!" Very disappointed and dissatisfied especially the original loan was held by Nationstar! Good grief. Don't use these folks unless the borrower has lots of time and patience to babysit the process as well as putting up with a higher rate.

I'm glad I got this refinancing done!

Phenomenal employees and phenomenal service. Bob the guy I dealt with was awesome. The documentation process is real quick. Refinancing with Nationstar was super easy. I have recommended them to some of our friends.

We've being with NationStar for a some time now. The bank has being fair and helpful in dealing with our mortgage. 3 months ago they offered to refinance our loan . They were amazing, providing us with all the tools I needed to secure a new loan not only shorter but with 2.75 points lower interest.