Mr. Cooper Reviews

In June of 2013, I was so happy because Bank of America was going to modify my loan due to the DOJ and mortgage settlement. I just had to make the first trial payment. So I made the payment and then my loan gets transferred to Nationstar Mortgage. I tried to send Nationstar a payment to continue the 2nd and 3rd month but they refused and kept saying that they needed the modification documents from Bank of America.

Nationstar held my original mortgage. I thought it might be easier done with them and the rate they are offering me to do it seemed pretty decent. Their mortgage professionals were great for the most part. There was just a bit of confusion when they transferred me from from my transaction advisor to their closer, but it was fine once things got straightened out. All-in-all, the service I received was convenient and fairly fluent.

We were already existing customers of Nationstar so I figured it would be very easy to refinance with them as we also wanted lower interest rates. No problems dealing with them. They just came over to our place of work to actually sign the papers. It was really minimum effort on our part. It was good customer service and I would do business with them again.

Lower interest rate to a lower monthly payment was the reason I refinanced with Nationstar after they asked me several times through email to do it. It was good as far as the sales guy selling me the new loan but not so much with the closing agent. He put the wrong day and the date so when we took the time off nobody showed up. He transferred it over to a different closer who called me immediately but I didn’t keep her number. And every time I wanted to figure out how far we are and other questions, I didn’t have her number and she never bothered getting back with me. But other than that, it's been good.

My house was purchased for my by my father in 2003. He passed away in August 2011 and I was made representative on his estate which included my house. My situation currently is Nationstar is wanting to foreclose and take my house due to payments not being received. The mortgage used to be owned by Bank of America and with them I had some of the same issues I am having now with Nationstar. Bank of America lost the paperwork saying I was the representative of my dad's estate and tried to foreclose. My lawyer had to send them a letter stating I was the representative of the estate and to let me make payments. I paid the payments and all was fine.

** and ** have ALWAYS been available to answer all questions and made it convenient as well as easy to communicate. I would to thank both of them for going above and beyond!!!!! You may call me anytime to further discuss if necessary cell **. Sincerely ** and **...

I wanted to get a lower interest rate and save a little bit of money in two months so I decided I needed to refinance, and Nationstar offered me a good of deal. It was a very simple and easy process. I won't have to pay for a couple of months so it let me save a little bit.

You've got to be joking. Nationstar is the WORST to deal with. They put us into a loan modification without our consent, and it took literally two years to straighten it out. As part of this so called "loan modification", they opened an escrow account and paid our taxes and insurance, after I had already paid them. It was an absolute nightmare. On the phone for an hour just to be dropped off the call, after being transferred back and forth to multiple agents who couldn't give two shakes about your situation. No one willing to take responsibility or ownership of the issue to get things fixed. I would RUN away from this company.

I am very impressed with the whole process. ** was taking the time to explain the different approaches to the refinance, was patient and very polite and quick to respond to e-mails. His assistant ** was proactive and very quick to respond. The process was smooth and I liked uploading in the portal. I felt confident because of the communication with the loan officer and closing coordinator.

I paid them twice in February and I asked them to reverse one of the payments, they said they did on February the 24th and as of April 2, 2015 I have not received it. Nationstar has talked to my bank two times and verified that it was received. Still no results. Every representative has a different story. No one at this company is on the same page. I was told the money was wired, mailed as a check or reversed back to my account. This is a very unprofessional company.

There seemed to be two or three people that I was working with at one time regarding my refinancing, so I was a little bit confused on who's the right person to talk to if I had questions. But other than that, everybody was really nice and helpful. It just seemed to take a little bit longer than what I would think but everything went really well.

My experience with Greenlight and ** were very good. My experience with the appraisers you use was not. The appraiser who came was overworked, I was her 10th appraisal of the day, and she was not from Oakland or familiar with the area. My house appraised in March 2013 at $680k and the market has just gone up yet this appraisal was just $625k and she used bad comparables. I had to buy down my loan and cost me an additional $25k. The process is still quite onerous but ** helped me all the way. Thank you.

I was surprised to get the loan. No hassle. No difficulty. Thanks very much.

My mortgage payment with Nationstar includes my homeowners insurance that Nationstar pays yearly. In 2014 after a really bad storm here in Dallas, the fence in our yard was completely knocked down. I called Nationstar to get my homeowners insurance contact information so I can file a claim. When I called our homeowners ins. (Safeco) they informed me that our insurance had been cancelled in June due to nonpayment. I told them that could not be since it is paid thru our mortgage company. After further research we found out that Nationstar called Safeco to get the payment amount and they paid timely but, since the amount they paid was not the full amount, our homeowners insurance was cancelled. Safeco says they sent notifications to both us and Nationstar but I never received anything in the mail. The amount paid by Nationstar was $1700 and what should have been paid was $2400.

I refinanced two properties recently with Nationstar and everything went fine. They had sent me some information saying it was possible, that they could refinance it and it would not be too difficult. So I tried and they did it. It seemed like it took a little while to finally get all the information and everything straight with them but I didn't have any problems. They explained everything I needed. In terms of payment, it's either done in a shorter time period or paid off quicker or something. I'm satisfied that everything went smoothly.

Former Mortgage Co. (Cenlar) transferred my account to Nationstar within the last 30 days --- with notification only from Cenlar. I was never contacted by Nationstar about my new account number, etc., nor the options offered for monthly payment (only received letter from Nationstar about sharing Personal Information). Today (3-31-15),

I refinanced my old loan with Nationstar because of their lower rates and fees. Their mortgage professionals were very helpful. I had a lot of questions while I was going through the refinance process and it was good that they answered all my questions. Since refinancing with Nationstar, I’ve been able to budget my expenses better.

Quick, painless. ** were informative and stayed on top of everything.

My mortgage was transferred to NationStar a couple years ago. I have never been late on a payment and take my credit very seriously. This account is my first position mortgage which was opened in August of 2004. This loan is an interest only LIBOR loan. NationStar neglected to inform me in writing as required in the original note that the interest only portion of my loan was ending which resulted in a higher monthly payment. Since the only time my monthly payment had changed in the past was after an interest rate adjustment (every 6 months) I continued to pay the same amount I had been paying which was $300. Since I wasn't notified in writing of the change, I unintentionally made a short payment. I didn't even realize what had happened until I received a call from Nationstar saying that my account was past due.

Never, never use Nationstar for your mortgage needs!! My mortgage was transferred from Bank of America to Nationstar and from day one that Nationstar took over it's been a nightmare. They keep adding fees when my payments have been on time since day one. My mortgage loan should have never been sold to Nationstar to begin with.

They kept bugging me about refinancing and that they lowered it down, which I finally agreed to. We got that underway and then made the first payment on the new mortgage and I haven’t got no problems. The only thing that bothers me is that I have a really hard time when I want to contact them. Like when I tried to make my first payment, I pushed buttons till my fingers were likely to fall off before I got a human. The first time, I actually gave up. So, I called the man that got the mortgage through for me, and he couldn't help me as much as far as getting through. It's been hard since it's all automated. I get some automated voice giving me 3 or 4 options phrased in a way that I don’t know which one to choose. When I dial a number, and get somebody, they’re polite, but it just irritates me when I call and nobody answers the phone.

We are very pleased with **. They are a great team. Very polite and understanding yet professional. And very thorough. Got us qualified with an outstanding rate and extremely quick. I feel they saved me from disaster and pointed me toward the future in my home!I Can't describe how wonderful they made this very difficult process for us. They are both a great asset to your company and I look forward to working with them again if I ever need to. I will graciously tell anyone I know that we HIGHLY recommend making Nationstar / Greenlight the only choice for any financial needs.

Nationstar is my mortgage company and so I refinanced with them as well. Their people are really efficient and professional. I was happy that whenever I call them, they call me back right away within an hour. Any questions that I had, they clear the question for me. Now payment is gonna be lower and I'm gonna pay it starting in the next year. They are awesome and I would recommend them!

My experience with Nationstar wasn't that great to be honest. They are not a good service or mortgage. I was in the real estate industry for a long time so I dealt with a lot of this stuff over the last 20 years and their customer service really sucks. And their dealings with you as far as your payments into your escrow, they're horrible. We had two houses with them and they were messing up - they were paying the wrong insurance to the wrong house. And then every year, they were jumping the amount that they had as a cushion and we were very unhappy with it. We actually refinanced both of those with them simply just to get them away from our escrow. We have enough equity in our properties that we didn't really have to pay into the escrow.

I was divorced in 2010 and my ex-spouse kept the home and stated she would refinance in her name only. I signed a quit claim deed, however that did not remove my rights as a co-borrower on the original mortgage, just my rights to the property. I was unaware I was still on the mortgage until I received a call from Springleaf (the original mortgage company), looking for payment. I started to investigate and found that my ex-wife actually modified the original mortgage not once, but twice while Springleaf still owned the loan. I discovered that Nationstar had then taken over the mortgage and I requested copies from Nationstar for all the paperwork with regards to both modifications.

I am in the process of a current loan modification with Nationstar Mortgage. My loan was recently transferred to them as I was in the middle of mortgage crisis. Timelines are tight with pending issues and so far I must say, I have been very impressed with their professionalism. The initial department where I started, I was given a clear simple instructions and the reassurance that I would have no problems. Since being transferred to a new dept the process appears to be moving as promised. After submitting for loan modification, I read many reviews that were not favorable for Nationstar from 2012, but so far I must say they are working hard at making things better. I will follow up later this week to see if they do what they say they will do, considering my experience to date, I am expecting 100% satisfaction.

There were hurdles during my refinancing process with Nationstar Mortgage but other than that, it was okay. I received great guidance and there is great money to be had from doing the refinance.

At the beginning, when we were discussing my refinancing options, I felt that they could do better. But other than that my experience refinancing my mortgage was very good. Especially with the processor. They should hire as many loan processors as they can like **. She’s very nice.

Imagine opening your monthly mortgage statement expecting to see the typical bill of $1518 you paid for over a year. Instead, the bill says $62,808. It's changing every month, $16,319, $12,774, $5063, $8068, $3,843. You continue to make the same contracted monthly payment and begin getting regular calls, e-mail and letters about being delinquent and having late fees applied to the account. I'm working with the Consumer Financial Protection Bureau in an attempt to resolve the issue with no success after 3 months. How is it possible for a financial institution to make such gross accounting errors and not be able to explain them? I have an 803 credit score and have never missed a payment. This company can not be trusted.

My mortgage was recently bought out by Nationstar, which I didn't think it would be a big deal. I called them right away to ensure my payments would still be automatic, they said no, and that they don't receive bi-monthly payments because "their system isn't set to accept them." They referred me to a company they use to set up bi-monthly payments. I called them the next day, and they wanted $300 to set up the payments and extra $10 to process each payment. Which I did not decide to do. I made March's payment in late February, which resulted in mail saying my home was going into foreclosure and my wife and I getting calls at work for a past due payment. I have been with them less than 4 months, and am already looking for refinancing options.

Nationstar got a young lady who went out her way to try to help me out with my new loan. She told me that the mortgage that I got wasn't good enough in terms of rate so I'm losing money. She helped me get the better rate and we appreciate that. If it wasn't because of her, I would have still be no mortgage. Good job, Nationstar.

We worked with ** and **. The experience was painless. Both were very knowledgeable and helpful, always answered our questions and explained things so we could understand.

I've had my mortgage with Nationstar for over a decade. I refinanced through them because I had a 10-year adjustable rate that matured so the payment shot up and I just wanted to bring the payments down a little bit. I actually owned a mortgage company so I can say I was pretty impressed with their professionals. They streamlined the process quite a bit since I was in business. It went quickly and smoothly. It was perfect for me.

I have been in the process for the Short Sale program since November of 2014. Nationstar assigned me a preferred agent in my area. We went through all the steps and then finally last week I received a letter dated March 3, 2015 that read "Congratulations! You are eligible for the Short Sale program." It further went on to add that "final approval for this program is contingent upon our review of the purchase contract". I have had a purchase contract on this house since February, so it seemed that finally my sleepless nights and carrying two mortgages plus utilities would be over. As a single mother on a teacher's salary, these past months have not been easy.

I would recommend Nationstar to anybody, to everybody. I refinanced with Nationstar because I loved the way that they handled things in the past. I had a previous mortgage with them (I had it with Bank of America and they sold it to Nationstar) and at one time, when we had a change in our life, Nationstar helped us get through that time and gave us some suggestions. That’s been almost 7 years ago and I’ve had great success with them ever since.

I wanted to thank ** and her closing coordinator ** for doing such a great job!!! They worked tirelessly to get my refinance funded and closed. I am extremely pleased. Thank you both so much and God Bless.

Contacted Greenlight mortgage info to refinance my home. ** was very informative, courteous, helpful and very knowledgeable. He immediately asked to check my credit score. Asked that I overnight sensitive paperwork to start. I am pleased the speedy/quick to start my applications for a loan. ** got all my papers required to finished loan. I want to thank you and your staff, ** for getting it done, a job exceedingly well done!

** spent countless times on the phone with me, explaining and answering all my questions. I trusted his opinions and helpful demeanor. He went above and beyond his job description, even talking with me on questions I had after the closing. He was very reassuring and gave me full attention with all my questions. If he did not know the answer, he would contact his manager and promptly called me back. I enjoyed his amiable disposition.

The online experience was so easy and a pleasure to have the help of ** on the start up and ** doing the closing and keeping me updated along the way with all info needed by NationStar and me...10 on 10 scale... that what I call excellent!!!

Everyone was so congenial and helpful. I've bought many homes and I've also refinanced and I never really experienced such an incredible service. It was unreal. It went so fast and there was no problem. Everyone was really wonderful.

We were very pleased with everything refinancing with Nationstar. They were the best at the time and it made things better for us. I had no problem whatsoever with them and they were nice about sending things out.

I would like to sincerely thank ** and her closing Coordinator /processor ** for a job well done! ** have been incredible throughout the entire refinance process. They had been very patient, professional and very straightforward which is so so important when going through any such process. Without going into detail, ** really went out of her way to match a better deal I was offered elsewhere and keep me a very happy customer. Thank you! ** I know you got me the best deal on the market. ;) I have dealt with quite a few mortgage officers & processors in the past several years and Nationstar/Greenlight should be very proud to have ** on board with them.

I recently lost my job and my mortgage payment increased so I'm in the middle of refinancing. Nationstar Mortgage and I have gone back and forth since January 2015 due to my payment being late (but not more than 30 days). I had to obtain my payoff for my new lender so the lender and I contacted Nationstar to get the numbers. During my call, the customer service agent provided the information and at the end of the conversation began to question me about my March 2015 payment. Keep in mind, I had my new lender on the phone. The agent informed the third-party candidate that I was late for the month and he kindly stated that he was only concerned about over 30-day late payments. The agent then redirected the questions to me, "Why haven't you made your March payment?" It got to the point that I finally had to ask her to read the notes on my account and that I would not discuss the matter with her at that time.

Nationstar bought one of my mortgages. I went with them to get a better interest rate. Their people were excellent especially the mortgage professional that we worked with. He really spent a lot of time with me on the phone to explain everything to me because I didn't really know how to do the e-signing. He followed through with phone calls and emails as necessary. He was outstanding because I am also refinancing another property at the same time with Greentree and the comparison was unbelievable - Good to bad, Excellent to very poor (Nationstar to Greentree).

It has been good so far with Nationstar. Before that, they were denying my insurance and often made their own insurance which was triple the price so once I got that ironed out, everything has been great. I have a fixed mortgage now and it's for 30 years so that lowered my payments.

I ended up in Nationstar's lap when they bought my mortgage a couple of years ago. I've had lower interest with them. I'd recommend them!

Hello my name is Mytchell and I'm an independent news producer. I just realized today that my mother's mortgage loan that Loanstar has been servicing, was made illegally. Currently Nationstar is servicing my mother's loan at a 50 year mortgage at 8% percent interest!! Her payments shot up in November, 2014 from $1,200 per month to $1,900 per month! What makes matters worse is that Nationstar not only knows about this illegal loan, but they aren't admitting to it and are trying to turn her 'bad' loan into a 'good' loan' by refinancing her house!! I can't believe this company!!

My loan that I had with someone else was sold to Nationstar and since the latter was also mortgage company, I refinanced it through them. The refinancing process was fine. Their representatives were always prompt and did what they said they were going to do; they got my loan closed earlier even than I expected, so I was really pleased. I haven't made my first payment yet, but I think it will be a good deal because it's going to be about $300-a-month cheaper.

After paying on time for at least nine years we requested a lower rate on my daughter's mortgage, we have systematically been given a run around after the initial approval. The final straw was the mortgage officer closed the file without any reason and now they are saying that a letter had been sent months ago. The initial request was last June. They even told my daughter to pay the lower installment and the paperwork will catch up. A sure way of ruining her credit and never being able to refinance elsewhere. Such a prime example of deceptive lending.

What do you expect from a BBB rating of an "F"?? Check it out, is really an "F"!!!

My "dedicated loan specialist" whom I could not contact after several voice mails, contacted me 10 min. after my posting on Consumer Affairs and stated that Nationstar would have no trouble modifying my 2nd mortgage loan for me. I didn't hear from them again until weeks later after I contacted another mortgage company. Nationstar then said that their "investors" at that time couldn't modify my loan. I thought that Nationstar WAS a mortgage company itself! I believe that Nationstar is giving me a continued song-and-dance in order to pile up the interest on the loan. Besides contacting the BBB and Attorney General's office, does ANYONE have any other ideas or suggestions how I can stop Nationstar from this unsavory business practice?

My loan was transferred to Nationstar so I applied for a refinance. They were great! They got me up to date on all the information that was being processed at the time, and was able to lower my payments.

I am refinancing with Nationstar for the lower monthly fees. The people I dealt with over the phone were excellent when they discussed my options. They got it done really quickly and were very professional.

Refinance with ** AND **. You have a great team with them. ** made this happen for us. I've never worked with a bank like you. We even became friends, fun to talk with **!!! Thank you! They made it quick and easy. Closed at our home... great.

We had our mortgage with Nationstar and refinanced through them as well. During the refinancing process, for someone reason the person handling our refinance had to take leave or what so it was thrown over to somebody else and all that I already sent had been lost so it had to be resent. That was a little annoying but other than that, it went well and the payment was a little bit lowered.

Everything went well and quick with Nationstar.

We purchased a modular home several years ago. The head of that mortgage company eventually was found guilty of some fraud types of things. The company failed and the mortgage was taken over by Cenlar. That organization sent us a letter encouraging us to refi with Nationstar. I called them and after almost completing an online app, the rep basically said that he just realized ours was a modular home and I had wasted his time.

We're looking for insurance and we got things straightened out through Nationstar. It worked well and I would recommend them.

The mortgage broker recommended Nationstar and so we refinanced with them. I talked to them on the phone, asked them for papers and they sent me papers. Our interaction was all very professional and I scrounged to get all the things they needed, sent it back, and got transaction completed.

Nationstar sent me a letter last year asking me to either choose Opt.#1 Modification or Opt#2 Deed in Lieu. Since I couldn't sell the house for years nor rent it out, I decided to go with Opt.#2. I filled out the paperwork and along with the Title, I mailed it to Nationstar by certified mail. Few weeks later, I received a letter from them that they cannot grant me the "Deed in Lieu" program because of an "Incomplete Request". So I thought that an explanation will follow, asking me for more information or paperwork, but I have not received anything as of today. The door locks were changed and they kept the Title, but no response at all since last December.

Nationstar bought my loan from a previous mortgage lender. I hadn't even heard of them before then. They were horrible and if I had a choice, I would have dropped them in a minute but I was too far down the road with them. I started my mortgage loan process in November of last year and my mortgage closed on February 28th. I had to hurry and get paperwork in so we could get it done. Nobody called me. Nobody did any paying with it. All of a sudden, I get a call from someone at Greenlight. I don't even know who they were. Nobody at Nationstar told me who they were and so after I started saying, "Well, who are you and what do you have to do with my loan?" They said, "Oh, sorry, we forgot to tell you that this is who does the paperwork." The first person that got assigned me there wrote me an email and said, "I'll call you tomorrow." But I never heard from him.

I got my loan sold by BoA to Nationstar, next thing I found myself in one of the worst times of my life. Since 2013, I'd been attempting to modify or come out with a solution to keep my home. For 4-5 times I'd applied for the HAMP and every time there is an excuse as of why they don't want to approve the modification. For every excuse, I'd attempt to fix whatever they want, so I can keep the home. For the last application I felt confident that finally I was able to get back in track and put all this stressful times behind and move forward. But once again Nationstar, looking to make a quick buck via foreclosure or dragging their foot meanwhile adding lawyer fees, denied me without an explanation. I'd given them everything they have ask for. When the stress that this whole situation is causing on me is unbearable and affecting my military career as well.

We just want to thank ** for helping us from day one. She listens so well, helps the customer, really really shows concern, and responds extremely fast. She is the VERY BEST and we greatly appreciated her help with our re-fi experience. I have never seen someone go to bat for someone like ** did for us. The process is trying & is still going on but our experience with ** always being there to answer questions & help was amazing. God Bless her for being there to explain things & help. THANK YOU!

I worked with ** and ** on refinancing my home. They were both very professional and personable. I'd gladly work with both of them again!

It was a fine transaction that we had with Nationstar Mortgage. The whole process didn't take long and I don't remember there being a problem.

Please send me a confirmation when you have done this.

While pulling up my year-end statement for my taxes, I noticed there was an past due charge of $22.50 on my account. I then proceeded to investigate where this charge came from as I never pay my mortgage late. In fact, I often pay it early. The charge did not appear on my October 2014 statement but appeared on my November 2014 statement as "past due." Since I do not get paper statements in the mail, I was unaware that it was even on my account. My October payment matched the amount on my October statement. My mortgage payment did go up in November, which I paid the new amount minus the $22.50 and since I was not late making any payments I was completely clueless as to why this charge appeared on my account.

I feel that the offer that I had with Nationstar was reasonable and fit well with the market. I was already a current customer and just refinanced with them. Being able to avoid a long laborious process, the appraisal and all that stuff was nice. One of the really big things was that we had a strict deadline because my wife was leaving to go out of the country and we needed to expedite it to within a couple of weeks and the loan officer was able to do so. The whole thing was fine and I would recommend them.

I found out today that my home was auctioned off. Nationstar claimed to have a loan with my deceased husband. They refused to give me any information. After 2 years of fighting and the run around. THEY SOLD MY HOME! I am a young widow with two children that they took advantage of. How can they do this! I never knew of any loan! And documents they claim to have were signed 3 months after my husband's death! I do not have money for an attorney and they know that. Do I not have rights to a home my deceased husband and I worked so hard to get?

Nationstar purchased our mortgage a while back. We just refinanced with them and I never had any problems with them because they're very responsive. And we got lower rate and lower monthly payment.

I am in the loan modification process with Nationstar. I have submitted all documents as requested. Today an investor came by and asked me to sell him my home because it is to be sold at the auction in the morning. I thought it was illegal to foreclose on the home while homeowner is in the modification process. I have complied with Nationstar servicing my loan. What can be done to stop the sale of my home at the auction tomorrow?

I own a home with my mom. She is on the mortgage and I'm only on the title. I have had the worst time trying to get a repayment plan setup. I had to take FMLA to care for my ill mother. In May, my mom was in a car accident that left her with over 10 broken bones and in a fight for her life. When she needed to buy a new car, she reached out to Nationstar and they said she could skip the next month's mortgage payment and repay it over the next six months by paying an additional amount each month. When it came time to make the new payment, the account hadn't been updated. We called and they said they would fix it and to try again the next day. It went on like this for weeks. Well, since then my mom, who has been battling kidney and heart failure, caught that nasty super bug CRE. She has been in the hospital since January and now she has lost her hearing and has severe speech problems. I had to take a non-paid leave to care for her.

Anytime I have needed to speak with an individual, I am placed on hold for 20+ minutes. If you attempt to create an online account to email, the system does not operate. Absolutely the worst customer service center I have ever experienced or I should say tried to experience.

I enjoyed my experience of refinancing with Nationstar. They were easy to work with and everything went very smoothly.

I was calling for over a week and couldn't get through to Nationstar. They had billed me about $2000.00 and I just was move to them 60 days. After they finally contacted me they said I owed 0 balance and that bill was because they had not received payment from other mortgage company.

My relationship with Nationstar right now is hot and cold. Hot being not so pleased and cold being okay. My loan with Bank of America was absorbed into Nationstar. I called them about refinancing my mortgage because of the letters that I got. I got one letter that I ignored and then a girl called me last year to talk about it and she was gonna do all this stuff. And then I get a phone call back from her saying, "Well we can't charge points in North Carolina so we can't do this deal and it's not in your best interest anyway." And she dragged her feet and everything. The rates went up and then it became not feasible to do it.

My refinance went okay at the beginning. I knew there'd be some cost but the guy who called me said it would only be about $200. I didn't think it would be right paying that cheap. I asked him, "What is the catch?" and he said, "There's no catch. This is the only closing cost." I asked him ten times if he was sure and he said yes. So I went with it but I wasn't happy at all when it ended up being $2100. But it's done and over with.

To me personally, Nationstar was a little slow. The processing took a lot longer than I anticipated. The person that we initially talked to, I guess you would call him the "marketing person", took our initial application, looked things over, and explained the different possibilities to us. I got the impression that because we were an existing Nationstar customer, the process would be faster and that approval or closing would occur early in January. As it turned out, once it was handed over to the closer, it didn't go that fast. And it took well into January for the closing to occur.

Chase informed me in January that my mortgage was sold. Then I started getting late notices from NationStar before I ever received a statement. I found that Chase did forward payment to NationStar but still they sent me late notices. Finally got statements but always late. Now I get a letter from the county because my taxes are not being paid by the bank although they are hold escrow and still collecting escrow. When I called, someone was transferring me to escrow department but after 40 minutes they hung up on me. I have tried to call again but can't get anyone to help and they have not replied to multiple messages that I am able to send from their site. I may have to pay taxes and sue to recover costs. Do not use NationStar.

My loan officer and processor did a wonderful job. The loan officer nailed every step of the process and made my experience exceptionally good. They both helped me a lot.

I got an offer to refinance with Nationstar through the mail and I saw the advantages so I inquired about it. Their mortgage professionals were excellent and provided me with a very good guidance when discussing my refinancing options. Eventually I got a lower rate.

Today I filed complaints with FHA and other sources about my experience with Nationstar. The complaint process for FHA is to email answers@hud.gov and I filed one with http://www.consumerfinance.gov/complaint/ and lastly, I'm investing to see if I can file one with the OCC.

I was very nervous once I rec'd notice that our mortgage was sold to Nationstar. Read all the horrible reviews but was very happy with the service we've rec'd while fixing an escrow payment issue. ** in insurance was very helpful and it only took one phone call.

For the record I have not chosen Nationstar as a Mortgage Company, they bought my loan. 3 years ago they offered me a chance to refinance. They told me it would take 2-3 months. That process took 10 months. Several phone calls and a lot of frustration and then they sent the payment bill to the wrong address and fined me for being late.

My loan mortgage was transferred from Bank of America to Nationstar and they were wonderful when I refinanced. They were helpful and answered every question I had. If they didn't have the answer they got back to me in no time after they researched and did whatever they had to do to get the answers. I was very pleased with them. The finance rate is lower and it's going to put more money in my pocket every month.

Nationstar is the current servicer of our mortgage. The mortgage owner changed servicers to nationstar, we received notice of this change at the beginning of november 2014. The previous servicer was freedom mortgage. Nationstar claims that we didn't make our november 2014 payment. The payment was made by our bank electronically and we have provided bank proof of the payment and receipt thereof several times. They then asked for copies of our bank statement to prove that the payment was not returned. We provided them with copies of bank statements for september, october and november along with a copy of the results of our bank’s investigation which confirmed that the payment was sent and received.

We have been trying to work with the bank to help with our payment and they will not even try to work with us. I always thought B of A was the worst but I have changed my mind. B of A at least helped a little, these people could care less if they lose money every month and put families on the streets.

When I first dialed Nationstar a long time ago, they kind of pissed me off with a couple of things but they fixed it. They just weren't doing well when I first signed up for them because they switched over the accounts from my old bank to them. I sent in my check because they used to have auto payment from the other bank. I sent them a check 2 weeks before it was due and they didn't process the check for an additional 2 weeks, and then they came back with a late fee and then told me there's nothing they can do about it when the check was dated for and sent out way early.

I got a decreased monthly payment after refinancing with Nationstar. The mortgage professionals were helpful and easy to deal with. I told them what I was looking for and they filled me in on how to go about it, and what the figures would be. Recommended!

Everything was excellent. Their staff walked me through everything, explained everything, and made it as easy as possible. They were very pleasant and gave me very quick response. Now I have less expensive loan payment which was my goal. I was looking for lower interest rate and that's what they provided. I like the simplicity of the whole process with Nationstar.

Just this evening I received yet another call from Nationstar after 6 p.m. (they come at all hours) harassing me about my monthly mortgage payment. I have a grace period until the 15th to pay but the emails, multiple phone calls and letters begin coming on the 2nd or 3rd of each month. This is harassment plain and simple. Last time I answered the phone, the world's rudest representative informed me that just because I had a grace period didn't mean I was entitled to use it... that's an interesting new interpretation on a legal document which spells out just the opposite. She started verbally attacking me. Add the aggressive rudeness to the non-stop phone calls and it becomes unbearable.

Refinanced my home purchased in 2004. Lowered my monthly payment and took 5 years off my loan. Very helpful at every stage. ** provided great customer service.

I've been experiencing what could be considered a comedy of errors. Every step of the loan modification process has had some sort of issue. Many documents have been lost and resubmitted amongst getting a mix of different answers to the same question. I received my initial loan modification papers with the wrong last name so I requested a correction which took 2 months to receive. Once I received the paperwork I called and asked if my ex husband should sign. I was told to wait for new papers because he should not be on them.

My loan was acquired from Springleaf by Nationstar. Never in my life have I had such a difficult time trying to get in touch with a company. Started getting letters about foreclosure, applied for a loan modification app...got declined. Worked with one "loan specialist" set up a payment plan to get back on track with payments. Well now she is no longer my "loan specialist" and I have been moved to another guy, whom I have tried to call several times, with no answer or returned call.

It's been good with Nationstar. My bill arrives on time and I pay it on time.

We have contacted Nationstar mortgage multiple times about our overdue tax bills. All they ever say is they are going to look into it and we have to wait seven days for a response. You wait seven days and still no one responds. And if you call in you risk being on hold all day, which I have no time for. Who has this much time to wait for their overdue tax bills to be paid while the county threatens to auction off your property? We have called them multiple times, faxed them copies of the overdue tax bills and nothing. They take forever to respond to your e-mails and when they do they don't even answer your questions.

Nationstar's refinancing process was easy, with good interest rates and customer service. Their representatives were super helpful and responsive - they would email and call - and they were really thorough in discussing my options. Refinancing with Nationstar was definitely a better opportunity to pay my loan off quicker with lower interest rates.

I appreciate the outstanding customer service that your staff provided. I recently closed a refinance for our home. Your staff was very attentive and helpful. The employees I interacted with, especially ** , our Closing Coordinator, were very knowledgeable, and genuinely interested in helping us close the loan. Because of her efforts, we were able to get exactly what we needed and I am very satisfied with my refinance experience. I will continue to use Nationstar Mortgage in the future, as well as recommend it to others. ** efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Cheers.

I received a letter from Nationstar stating I could refinance my current arm loan to a fixed loan and so I started the process in Oct. 2014 and the sales rep started the process with all pertinent information. I was trying to get cash back for paying off credit card bills and another property improvement loan. This was ok with the rep. and I signed all documents sent to me via email. While waiting for the next step in the process, about a month went by and I finally received a call from the rep. stating he had a bad accident happen to his knee, I said “sorry to hear that”, and I said “I thought you forgot about me”, and he said “no, no, no”. So next, while waiting for the next step in the process, I had not heard from my rep for some time again, and I called many times asking what was the next step, and never heard back from him again.

Nationstar took over my loan from another loan company and I've been recently satisfied with them. The only problem I have with them is that I kept getting calls saying that we were behind on the payment. I asked them 2 or 3 times that they have no reason to call me. I don't get my check until the second week or second Wednesday of the month. I told them that I'm going to pay it as soon as we get paid. Other than that, they were fair with me and I have had a good experience.

Nationstar Mortgage is very good. Everybody was very knowledgeable in what they were doing and responded very quickly to any questions that we had.

From October 2014 until March 2015 this company has been very unhelpful, rude, and they do not answer any questions. It is like talking to a recording with a rehearsed script. They continually transfer calls from one department to the next due to their lack of knowledge. We did not choose Nationstar, our mortgage was sold to them. We have asked for help with our mortgage and have received none! We continually receive letters in the mail for help but when you call you get the run around or hung up on. Our "personal point of contact" would go weeks without calling us back and never picked up his phone. We spoke to numerous other people within the company regarding our mortgage.

We've had Nationstar Mortgage for a long time and we refinanced. Everything went well and fast. It was a painless experience. We make lower payments since refinancing with them.

I had a mortgage with Nationstar and I refinanced with them to shorten my years. I can't believe the whole process was that fast. They made it very easy for me because most of it was done via email, except for the closing part. I would use Nationstar again in any other time I would buy a house or refinance.

I submitted a separate payment for escrow only and it was applied incorrectly. I called immediately to have the payment corrected. It's now past 13 days and still have not been corrected. One department blames the other. Can't get a hold of a supervisor or manager. They keep transferring me. Why is it so hard to just correct this simple error? I'm still on hold now hoping someone with a brain can help me. Terrible mortgage company. Avoid at all cost. Just finished talking to manager ** in customer service. I so hope this matter will be resolved by next week.

Nationstar Mortgage has been great. Refinancing with them resulted in lower payments.

** and ** were very efficient and prompt! No nonsense and just plain got stuff done.

I created an online account because Nationstar Mortgage had not sent my wife's yearly mortgage information to do my taxes and it was already mid February. When I called their customer service department, I was told that I would receive it by January 31st. I still haven't received it and it is already March. The customer service agent informed me that the information would be available online. So I created an online account and that was completely useless because it doesn't have any of the necessary information I need. I then tried to make a payment online and it wouldn't work.

Nationstar purchased my loan. I refinanced with them as they offered a better rate than what I was paying currently. Everything worked out well. I had no problems with their staff. They did their job very well and I'll be saving about $350 bucks a month because of this.

These people are terrible. They take $120 extra each month in escrow as a cushion. Non reputable lender does this. I have had mortgages nearly 30 years, and I have never experienced anything like this. They call and harass you if you do not pay by the 1st even though you have until the 5th of the month.

With Nationstar, we got a slightly lower payment and lower terms. The guy on the phone, was very personable and did a great job. He was very patient and answered tons and tons of questions. And then I had girl who took over from there. She did all email correspondence. She was very prompt on replying. Everything went real well. Everybody was prompt and professional.

We are currently trying to refinance our home but keep running into problems getting paper work from NationStar. Apparently they lost or misplaced our paperwork. We have been trying since January 12 to get the note page of our loan which apparently is lost. At least that's what we were told. We were finally able to find a way after 31 days of dealing with customer reps and supervisors around needing that form. But now we need another form that says it's an unsecure loan but after 7 days and speaking with 3 different customer service reps are still waiting on that form also. The refinance will save us thousands but seems like we may never see it!!

Nationstar offered a cheaper rate to refinance so I went ahead and did it. They have been great - their mortgage professionals were on top of everything, kept me informed and made it as easy as possible. My only problem is that my actual payment and everything that I paid for last time are still not showing.

I contacted customer service for info on a HAMP loan due to my 40-year-old husband having a hemorrhagic stroke at age 40. We are getting SSDI now and can't afford the payment with that amount. The Nationstar agent said it could take 6 to 8 months to get approved or denied the loan once the paperwork is submitted. I asked why it would take that long and she said processing the paperwork and getting it approved takes a long time. I am still going for it. I have no choice.

I'm a CHASE customer. I've been w/ Nationstar for 2 mos. I just received an email, "explaining" what my payment "options" are. My payments at Chase and continue to be, made by my bank. Same day, EVERY MONTH. When I logged into my acct to see why I would be receiving this type of email, it has my payments, with a notation, "NEXT PAYMENT DUE IMMEDIATELY." It is Wednesday, March 4th. Evidently at Nationstar there is no GRACE PERIOD. I'm seeking another lender, IMMEDIATELY.

Yes, for the past 3 weeks I have been trying to get a hold of my home modification specialist and has yet to call me back. I have called numerous times about questions concerning the packet that came in the mail and the several people I talked to either transferred me to somebody else, and they couldn't help me and then kept getting transferred to other people still trying to get answers. I was suppose to have a notary come out to my home about the packet and they never showed up the first time - Nationstar rescheduled it and once again nobody came out and nobody called.

On October 15,2014 I was advised that my mortgage was sold to Nationstar. I was then repeatedly called by them to make payments without me ever receiving a bill from them! I finally got them to stop harassing me. Fast forward to February of 2015...I have never received a bill from them nor have I received a 1098 form, I spoke with ** from customer service on 2-6-2015 at 10:40 am and asked her to send the 1098 she said she would... When I didn't get I called on 2-17-2015 and spoke with ** who informed me that the 1098 was sent on 1-31-2015 and 2-7-2015. She conveyed this info with quite an attitude which changed when I asked to speak with the supervisor. I then spoke with ** on 2-17-2015 at 1:55 pm and he assured me it would surely be taken care of by him. He then transferred me to ** who said he would take care of it!

** was my loan officer and the experience was excellent with him. The most impressive things about working with ** was he actually answered his phone when I called and had answers to all my questions! If he wasn't sure about something he would get back to me usually the same day with the answer. It was a long process but he kept me posted with what was going on. Thanks.

In June of 2013 my loan was sold to Nationstar by Bank of America. As you will see a lot has changed since my modification with Bank of America. The agreement was for $1138.02 per month for the first 5 years and my payments has increased to $1290.60. Also the deferment was $61,245.59 and it has increased to $63,918.27 (in the agreement it stated the deferred amount will not gain interest) and the $61,245.59 will not be due until the end of the loan in 2037. Nationstar is making that deferment now past due on the loan.

They need to do a better job of informing users about account issues and changes.

I'm an existing Nationstar customer and I'm trying to cash out. Oh my god, unbelievable experience with fooling around and Lender Negligence. They said it would be easy to just deal with one lender and they made me withdraw all existing application from other lenders. This has been officially 10 weeks now. The closing experience is horrible. The lady said just one last document to complete and they still don't know what they are doing. They blame each other to complete the work. I would not refer to anyone to experience this mess. Probably they don't care. They don't even respond.

Just had my loan transferred from Coldwell to Nationstar; I'm completely current with the loan, it wasn't part of HARP or any of that nonsense. I loved having Coldwell and had my fingers crossed they'd never sell the loan, but of course they did eventually. I get a letter in the mail stating explicitly that everything will happen automatically, and that because my auto-pay comes out at the beginning of the month, there will be a slight delay in the drafting. Well, they never drafted, and finally I asked them about it and they said I would need to pay it manually because they just fell like being full of ** for written letters apparently.

I sent all information twice. Second time by certified mail. Received two separate notifications, of two separate individuals, that are suppose to be my contacts. Tried calling one; "Crystal". Left numerous messages no response. I did call early January. Explained my Husband's illness and stated we may be late, asked if there was an arrangement that could be made; was told "No". Now still waiting for info on modification. Not surprised, I have read numerous reviews of horror stories so did not expect a quick response or even getting one.

I've had a mortgage with Nationstar for about three years now. We refinanced since we're going to be financially constrained as we had an old modification that was expiring. Once we refinanced, I went back to a locked rate, and it's about $100 less a month in payment. Everybody from Nationstar was knowledgeable and helpful. They were thorough enough when we were discussing options and I understood what they were talking about.

WEBSITE: 3 out of 5 - While most of the information is available online, it isn't the most intuitive interface and design. But I do like that payments can be made online at no additional cost, and that you can allocate additional payments to principal, escrow, etc.

We have had nothing but bad experiences with this company since they bought our mortgage. The Nationstar's response to call them to address any problems is a joke. The customer service is terrible, they know little to nothing about the account. That is at least when they don't put you on hold for over an hour (often times more than once) or hang up on you. Then when you ask for numbers to the extra fees they are charging the math doesn't add up by hundreds of dollars and they can't explain why. In fact they can't explain or fix anything because they have no idea what they have done with your money or why they are charging so many additional fees. We have never experienced such a poorly run company with such bad customer service. They are thieves!

We refinanced our home mortgage with Discover Home Loans who then sold it to Nationstar Mortgage. Their accounting system is inadequate to say the least, their customer service is poor, their supervisory leadership is even worse and I regret the day I ever heard of this company. I am still on hold after 30 minutes just trying to talk to someone who is knowledgeable and professional. Not to mention what their "delinquent report" has done to our STELLAR credit rating!!

My account has been bought by Nationstar so when it was time to refinance, which I had a crazy high interest rate, I did it with them. Everything was professional and simple. I got shorter terms and a lower payment. Things went very smooth and I couldn't be happier.

It was all in all good.

Nationstar sent me a forbearance letter that will only save me $15.00 (fifteen dollars) a month 2/21/15. I called & emailed specialist. She never called me back. I do not wish to lose my home when a modification to a 30 yr would let me keep home.

Back three years ago I started my loan with Bank of America. I never once had a problem payments where done bi weekly right out of my account. Well then Nationstar took over my loan and that's when the problems started. It was two months until I found out about the change of loan companies. Once I found out I called Nationstar so here is how it has been ever since. I started off behind on my payments due to Nationstar not taking over where Bank of America left off. I called and right from the start I get to talk to someone who I couldn't understand due to the language difference. So I ask to continue my bi weekly payments and they told me I needed to be paid current before I could start that.

After 2 months and a large number of phone calls the issue has been resolved. While I am very pleased with the eventual outcome, the effort it took to get to this point was entirely unnecessary. I did appreciate the help of the last representative who was easier to deal with than previous reps. Since I am no longer "angry" regarding the situation, I've updated my rating to 3 stars.

All was well until we asked for a TEMPORARY modification. It was granted, after a flurry of information was exchanged, and it was due to last no longer than 5 months, AND we were told it would not adversely affect our credit. My husband got a new job that meant a necessary relocation to another state, and sale of my house. Long story short, as we attempted to receive financing on a new home in a new city, we were told that Nationstar had reported to the credit bureaus that we were "delinquent!" We have had stellar credit most of our lives!! We have been in our current home for 10 years, and have never missed a payment even with the modification!! Now we are being told that our contract on our new home is in jeopardy because of Nationstar's lies!!

The way this company has treated me is nothing less than traumatizing. They mess up my escrow every year, sometimes forget to pay my taxes, double bill, among other issues. Latest Issue: My signed contract says that my PMI ($75 a month) was to be paid until my loan hit 80% Loan to Value. I've been paying my PMI for over 5 years now and my loan to value is down to 33%... My loan is 2/3 paid off, and they still refuse to remove my PMI. They want me to authorize them with a blank check to do an appraisal on my house, in order for the OPPORTUNITY to remove my PMI. If you saw what this company has put me through, you would realize why authorizing them with a blank check is completely out of the question.

Excellent response time and quick turn around for my home refinance. Thank you.

The process was smooth, faster than expected, and the person that took care of me was really nice. The underwriter came to the house for the papers. I thought it was going to take a month and a half but it went through in 2 weeks. They were thorough, and they told me the different options in refinancing - percent wise, rate wise, how much I would have to have down if I did this, etc. They tried to get me the best rate they could get me.

Our loan consultant, **, failed to properly communicate with me and my husband on our loan we were trying to refinance with him. Tells us after we did the loan with him and several days later, our loan was closed out because we didn't submit our paperwork within 5 business days. If we had known that we would have collected all the information and then did the application. He failed to do his job properly and then after trying to communicate with him, he stopped responding to emails. He only responded when we said we were going to take our loan elsewhere. Then acted like he was going to put the loan application back on without our permission! I do not want our credit to be ran AGAIN by this company that can not do their job correctly. I called ** requesting for him to call me back but he hasn't and I left his manager, ** a message as well with no call back. NOT SURPRISING.

I've had my mortgage since 1999 and never miss a payment since with various mortgage lender where my loan has been transferred several times. My latest refi approx a year ago required me to have a PMI (coming from VA to Conv). During my refi they assured me that this can be cancelled after a year with qualifications. I made a request to cancel it back in July 2014. But never heard back since, I called yesterday and got a response today that my LTV (78%) was not enough from the required 75%. Apparently that was base on the first appraisal. The paperwork they send me says 65% to 80% which if we follow that I should already be qualified. Apparently the law also states 80%.

I started the loan modification in July 2014. I completed all the forms I was asked to and provided all documents that they asked for. Over the course of the next 6 months I constantly emailed and/or called checking on the status of the modification and did not receive any response. The last email I send was 11-12-14, once again asking the status of my loan. At this point I had received notice of foreclosure, that I was told wouldn't happen during the modification process. Once again, no response. I now have a notice of a sheriff’s sale of my home. I don’t understand why you offer a modification if your company isn't willing to help. I also don’t understand why I had 4 loan specialists over the course this time. I pray no one else has to deal with the stress this company has caused me and my family.

Elderly couple had a first mortgage with local bank and a second mortgage with a national bank. The mortgage was sold the first mortgage to Nationstar and one month later her husband died. Due to the loss of income she put the house up for sale. After a few months it was decided the market would not support the remaining balance owed on the property. However the listing agency got an offer on the property which was close to the appraised value. However it was not enough to pay off the balance owed. It has now been 10 months and no decision from Nationstar.

I normally don't write reviews or give star ratings but felt compelled to do so in dealing with the Nationstar loan modification process. Our loan was sold to Nationstar a few years ago, up until Oct 2014 we never missed or was late on our monthly payment. Last year I became unemployed due to illness-related issues in the family. We've been applying for a loan modification & re-sending the same documents over the last 4 months with no luck. In the month of Jan 2015 when I checked the status online it said that all documents was received & a decision would be made, the following week it showed that no documents was received and we needed to start the process all over again! Our house is in the foreclose process as of today.

Nationstar acquired my mortgage from Bank of America, and it has been a horrible experience. Nationstar has been absolutely byzantine to work with. I have been shuffled from their "research department" to their "assumptions department" to "subordination" etc. I have only received form emails and letter that contain no information. They have gone WAY beyond the 60 days to process a request, and they respond in such a dispassionate, indeed aloof manner, that it is clear they do not value my business now or in the future.

Just about all I wanted from my refinance process was a simple, no hiccups process that I didn't have to resubmit information 9 times for. Overall, it was fine!

I called two days in a row about the billing cycle procedure, when l was spoken to in a rude manner then transferred to an answer machine. The second day, the "manger" Daniel ** was extremely unprofessional and laughed at me and called me a liar. I do not receive my statement 'til the first week in the month it is due and mail it within two days. It takes them over 11 to process it so l get hit with late fees which has to be illegal.

Nationstar lowered my monthly payment. I refi'd with them four months ago because I got a referral from a friend. It was a very good experience. They were very professional.

Refinancing with Nationstar was great - it wasn't a lot of fuss like I thought it'd be and a lot easier than I thought. They were wonderful and I got lower interest rate and lower payments. They were really friendly and followed up with me and I appreciate that.

Since Nationstar bought my loans, it has been 1 yr of constant phone calls that are never responded to, countless emails with no replies. My statements are late and I have to call. They post payments to principal, phone me and tell me I'm late. Double charge me on next statements and charge me late fees.

Everyone at Nationstar was polite and friendly. It was efficient and painless.

Nationstar Mortgage is a good company to work with. They are prompt and courteous with all our correspondence. They are pleasant to work with and I would recommend them to someone looking for a new mortgage.

Nationstar's service was good, quick, and hassle-free. They did everything they said they'd do. It's a good experience and I would recommend them to a friend.