Mr. Cooper Reviews

The refi process was good, but at some point there was kind of a confusion with the girl that was actually closing the loan. With her, I got in a little bit of uncomfortable situation because she was telling me things different than the person that initiated the loan. But in the end everything worked out okay. My intention is to be able to refinance and to consolidate my debt with the house and lower the interest as much as possible. Nationstar helped me a lot.

We used Nationstar and Greenlight Loans to refinance a mortgage we already had with Nationstar. They were professional and responsive. I would highly recommend them to anyone looking to refinance or purchase a home. Very happy!

First thing is to let the Lenders know what loan is available to them and if they are qualified for these different loans (good interest rate, no down payment, etc.) -- right off the bat!! Tell them what would possibly hold up the loan (bad credit, having an Equity Loan on the property with another Bank (like I have) or anything else!!)

Nationstar helped me in the refinancing and everything worked out perfectly. Everybody was nice, I could get a hold of them and it was all good.

Totally satisfied with my refinance experience. Both the Processor, **, and the Loan Officer, **, were professional, knowledgeable, and prompt in handling the process. Projected estimates were on target and we closed on time without any issues. Great job to both!

The service that is provided over the phone is excellent. I just spoke with a customer service provider by the name of ** in reference to enrolling in your Equity Accelerator program. It was a pleasure, for a lack of a better word.

I have been trying to resolve an issue with **, our closing coordinator and she is not returning any of my phone calls or emails. We re-mortgaged our home and in that we took out money to pay off a student loan. The student loan check was sent to the incorrect address by Nationstar. The student loan is not paid off. I am currently still paying the student loan payment with interest as well as a larger mortgage with interest because of an error by Nationstar. I have also left messages with **, **'s supervisor and received no response. I have contacted Navient where the student loan is through. They will refund the money to Nationstar in 30-45 business days. I have spent a lot of my own time trying to fix this issue and have had no support or help from Nationstar. We have paid Nationstar for a service that is not complete and I am extremely frustrated.

Our mortgage and home purchase was no easy task. It took 9 long months. The saving grace was our Purchase Closing Coordinator **. She helped us through every little detail and hurdle we encountered. She went above and beyond in many cases. She was always prompt in providing information and returning emails and phone messages. She was patient with explaining details of the loan process and quick to make things happen. She saved us money and lots of headaches by going above and beyond her duties. We would not have our home if ** was not our Purchase Closing Coordinator. I can't say enough about how satisfied we are with her and the company.

Worked with ** of Nationstar & ** of Greenlight Loans for our refinance. Both of these ladies were professional, courteous & extremely on top of things. Never have I had a more pleasant experience with a loan company! Thank you both! You deserve high praise & recognition for a job well done!!!

My Nationstar experience was a little painful but it's finished up to this part. Their underwriters got all the docs together and then finally got it off to wherever it needed to go to get the final resolution. For me, that part seemed to have some gaps and I don't know what those gaps were but I would call and follow it up. It felt like most of the time it was troublesome. It seemed more like it was coming from me instead of the one who did the closing.

Very professional and fast. They did what said they would do, when and how - can't ask for great experience.... Thanks.

Nationstar mortgage bought my previous mortgage from Citibank. The first time, I was about to call somebody out because they screwed everything up. Because I tried to refinance 6 months ago and got so pissed off at Nationstar and the mortgage person because they told me something completely different than the paperwork that they sent me. They told me one percentage over on the phone and when I got in my email to look over the documentation, it was over a point higher.

The website really frustrated me. I needed to type in my zip code and as soon as I typed the 2nd character it would delete my entry. When it finally worked it said my loan type was not available to pay online. I then called customer service and the gentleman that helped me, bless his heart had such a heavy accent it made it very difficult for me to understand him. I wanted to make my mortgage payment over the phone but he stated he was going to charge me $19.00 which upset me because I spent so much time explaining to him the difficulty I had online and that I wasn't allowed. I was able to make my payment but then asked to be transferred to a person that could help me with my online issue and the call was transferred to a voicemail. Very frustrating situation as a whole.

The overall experience of my refinance process was very good. It took a little longer than I expected, but the personnel that I interacted with was always very attentive, knowledgeable and helpful. It was great especially at the beginning, when we were exploring the options and the agent was very patient and understanding, and his ideas were creative.

I had nothing but easy street on this!! The expertise, efficiency, and speed of my refi was exceptional. Thanks for allowing me to do business with you!

I was satisfied with my interaction with the Nationstar mortgage professionals. Everything went great. They were excellent people and the best.

Recently did cash out refi with Nationstar. The process up to closing was fairly efficient. Once the paperwork was signed then all the problems started. Signed paperwork and final disbursement was to be received approximately 7-10 days later. No big deal. Paperwork has to be processed, which I understand. Funds sent did not match the amount that was agreed upon and signed for at closing. The "misplaced" funds were sent to escrow account. Why??? Whoever did the final processing input my county tax information in incorrectly (roughly $3k higher than I actually pay) which significantly increased the escrow requirements. As soon as I noticed, I contacted the team I was working with during closing. They referred me to someone in their Tax and Insurance department who confirmed the mistake and indicated that this would take a few days to confirm that my county tax rate.

I heard about Nationstar Mortgage during one of the refinancings that they did. However, the only interface that I had with them is generally with the notary and the only problem that I’ve had is getting somebody to give me documentation on the warranty. Other than that, everything has been covered by mail. Based on what I had to deal with, I would recommend Nationstar.

Having been in sales my entire working life I was a little surprised that there was no thank you from either the loan originator or closer...... Thank you is so easy to say or a note or just an email.

I had a very good experience with my refinance. Greenlight contacted me and I was able to complete the refi in a timely manner. The people I dealt with were informative and knew their business. They answered my questions and I was very satisfied with the results, especially since I do not have a high credit score.

The people I worked with were very nice and were responsive when I called them. However, there were a number of delays, some due to the process and one instance when several weeks passed without being contacted and phone calls and emails were not returned leaving me assuming I had been rejected. I believe this was probably due to large number of applications which were bigger deals than mine.

Nationstar Mortgage has been very helpful and understanding in our time of need. We have been face with many challenges with trying to maintain our mortgage and you have played a value part in helping us doing so. Thanks Nationstar!

I had a good experience when working with nationstar mortgage. The staff were very helpful and attended to my need very quickly and efficiently. I would recommend them to a friend or family member in the future.

It was a good experience. Nationstar did a great job with our refinancing.

You guys need to work on getting the paperwork together. For the second time it was a helter skelter documentation. However...I do enjoy the ease of using the computer and the diligence of the brothers **. They were patient and professional with me. I would do it again.

Nationstar was a cheaper alternative to refinance - it would save me some money in the long run for the term of the loan. They were able to lower my interest rate. It was just a little bit more complicated than I thought it would be since I already have a loan with them, but they were helpful and really nice to work with.

Everything went very smoothly and was a lot quicker than I thought it was going to be.

Very easy and pleasant to deal with. They took care of everything.

I had a great experience with Nationstar and Greenlight loans. ** helped me every step of the way. I would highly recommend!

My home loan was sold off to Nationstar. Our interactions with them during the refinancing were professional. One of the benefits that I experienced was the reduction of my interest and life of the loan. Their promptness and courtesy are also commendable.

They were informative and always available for any questions I had.

We have always been satisfied with Nationstar Mortgage. The people at Greenlight loans were most helpful. We appreciate them. Thanks.

The whole process was so much easier than I expected. Lowered my payment 210 dollars.

It was fast.

Bank of America sold my mortgage to Nationstar and so far, they've been fantastic. Their professionals are good because they cared and they wanted to get the refinancing done right away. They explained everything to me when we were discussing my options. After going with Nationstar, I saved a bit more money though my mortgage went up another $4,000 but I expected that, but I still would’ve liked to have had a lower rate. The only thing upsetting me is that we’ve been carrying a mortgage insurance that I didn’t know I had but through Nationstar, they told me what I was paying and who it was with. I would recommend Nationstar!

I refinanced two months ago with Nationstar because they gave me a good deal. It used to be 6.5% and they dropped it to 4.5 and that's what I need. The process is easier and I have good interactions with them.

It was the best experience I have had in a while. Pleasant people and very patient.

I would recommend Nationstar to other consumers if they're looking for a change. My overall experience with them has been good. They've just been courteous and they've done what I've asked them to do.

I would recommend Nationstar because all the people I worked with were polite and professional. They made the process easy. I'm not very technology savvy but they talked me through the signing. I love my mortgage company.

All the parties at Nationstar were helpful, friendly, and quite easy to work with.

Refinance mortgage. No problems with the process. All questions that I had were answered. The persons that I worked with were professional.

Our refinancing with Nationstar went well. Although, I haven't seen any benefits yet since this is my first month and I just made the first payment. I have 15 or 16 months to breakeven with all the cost that I had to pay for refinancing. Right now, I'm in the dark but I'll probably start seeing some of the positive changes within a year.

I felt that the team at Nationstar was persistent at getting the loan through. I drug my feet at refinancing but we were hit with a barrage of e-mails and phone calls from the company which prompted us to go through the process. Once the process got going, the boys were very helpful and patient with us to help us get the proper information in.

I had some problems but it was taken care of. The processing of my refinancing took longer than they said it would, and when I tried to make my payment the credit card information was not on screen to pay. It took me a couple of phone calls to get this issue resolved.

The refinance process was awful. There seemed to be little sense of urgency until it came time to receive the closing costs. Then, of course, contact was made daily. There was a lot of misinformation that was provided at almost every turn and they seemed to not really have a good knowledge of what was going on. To top it off, all of the contact information has been changed too, without my consent and is now being mailed to an alternative address.

Everyone involved in the process was professional and prompt. The rate was competitive and fee minimal.

I had my loan through Nationstar Mortgage and there were a few problems with my interaction with the professionals. They had moved my representative to a new desk and her computer didn’t get hooked up right so my email to her got lost three times. There was another issue when I had already sent my payment in and she wanted me to stop payment on the checck so I did, and then I again had to start payment back up on the check. It was a headache but they covered my fees so they did give me good service though there were few headaches and bumps.

Nationstar was very helpful and willing to bend over backwards whatever problems or questions that we had. We were pushed over several years ago from whatever company we had at that time, and thinking we could save $200 to $300 a month so we might as well refinance with them and we did. They were all very, very nice. Our discussion of the refinancing options was very clear and to the point. We are saving around 300 per month so it saves us enough money to help us out. After a certain transaction, they would follow up and ask if we're happy with what happened. They did good follow-up.

Multiple phone calls to answer the same questions. Payment book came late. Asked for my 2013 interest paid statement and still haven't seen it. I went with the higher rate because it was suppose to be easier staying with Nationstar. I should have taken the 3/4 point less and a little of extra work and went with JP Morgan Chase.

My impressions of our recent mortgage refinance experience is overall favorable. Two aspects stand out. The first is the length of time that the process took to complete. I was expecting something in excess of four weeks and it actually required slightly more than two weeks. The other was the people that dealt with and lead us through the whole process. They were outstanding.

We inquired about refinancing with Nationstar because of the rates. After the refinancing, our monthly payment was lower by a hundred dollars.

The refinancing process was extremely easy. It was quite the positive experience. The representatives assigned to my case were professional, responsive, and friendly.

I'm pleased to be able to refinance my house at a lower rate by consolidating two loans, one of which was at a 9.75% interest rate.

I had a good experience with Nationstar during the refinancing of our home. They were forthright and timely, two things I have not found common in the mortgage industry. Their communications were clear. I would recommend them to anyone looking to refi.

Nationstar Mortgage has strung our Mortgage Modification application along for almost TWO YEARS, demanding the same documentation over and over and over and over again. I had the help of a LAWYER and that still did not motivate them to complete my application in a timely manner! I am about to write a letter to POTUS to get some action.

The loan went as smoothly as possible. It still was a short time span and everything came out very satisfactorily. They did the best that could be done.

Nationstar called me for a refinance. The rates that I got really wasn't that much lower. What I wanted was to lower my years. But my experience has been excellent.

The person from Nationstar that actually came to do the closing and had me sign all the paperwork was fine. After he left, and after they started the process of the paperwork they found out that there was a piece of paper that I was supposed to sign that hadn't been included. That held up the funding of the loan and it was difficult because we were in Mexico at that point. So, we had to figure out a way to get the form emailed to us, print it off, get it signed, get it scanned in, and then we had to have it sent back. So, we're on holiday and we set apart half a day of our vacation running around, trying to get the piece of paper signed. Everything about the process worked fine except for this one missing piece of paperwork which was just really disappointing because everything else went so well. It wasn't a great experience and it wasn't terrible - it was pretty good.

Nationstar purchased my mortgage loan from Bank of America. This is my third mortgage company and by far the worst I've encountered. I have had to follow up with customer service to obtain information about my loan during and after the refinancing process. Most recently, I called to pay my mortgage and have my account unlocked. 20+ minutes after being on hold and told that I was NOT in the system, I hung up to get another representative. It should never be difficult to pay my bill, but consistently is. Nationstar should improve in both areas.

Great service from hard working employees... still couldn't get a rate lower than 4.75%.

Nationstar's impound account consistently paid my property taxes two months late, one to two days before the late charge. Because the property taxes were past due, I had to pay them out of pocket for my refinance to get funded. Five weeks later they send my $2950.00 to the county, not to me. If Nationstar would have checked with the county, Nationstar would have seen that the taxes were paid over a month earlier and still past the due date. Refinance was needed due to Nationstar's refusal to remove the mortgage insurance, despite my meeting the required 78% debt to 22% equity and never being late on a payment.

Our home refinance from start to finish was less than 30 days. It was handled efficiently and expertly by **. We appreciated being able to submit our application and data through Nationstar's secure website. Responses to our questions were given within a few hours. We would definitely recommend them to anyone considering a mortgage or refinance. It was the easiest process for a mortgage that we have ever had!!

I was completely happy with the contact I had with Nationstar people. They were helpful, thorough and went above and beyond to make my experience successful. I was frustrated with the staff at the closing agency, Loan Closers. I found them to be less than helpful.

Nationstar Mortgage professionals were friendly, very knowledgeable and helpful. They gave me a bunch of options and I decided which one is good for me.

I am very pleased with Nationstar. They have helped me to reduce my mortgage payments by refinancing.

Just wanted to give a BIG THUMBS UP for a great job done by both ** in assisting me with my recent mortgage refinance. Their professional, attentive and helpful attitude made for an excellent experience and I highly recommend them both. Keep up the great work guys!! Cheers.

I've now requested for the 3rd time this week what the procedure is for having an insurance check endorsed by Nationstar due to storm damage. Nationstar is listed as one of the payees. Not one single return call or email. Trying Customer Service via phone is like a slot machine - maybe you'll get lucky every now and then. I've inquired about refinance and filled out the question boxes as directed regarding the best time to call me to discuss a loan. The first day of the request I got a call not even near the time I had asked to be called. Not a single call or message since.

I own several properties in Colorado. I recently went through the process of refinancing a property with Nationstar. I have never received such horrid service at all levels. The process took 95 days and was a total nightmare. I will never again do business and have told everyone I know not to business.

What a wonderful company to deal with. We refinanced and they made the process painless from start to finish. Everyone was helpful and courteous.

We have our mortgage through Nationstar and so we thought of refinancing. They were very professional and we were done in a month. Plus they were able to lower both my interest rate and monthly payment.

We wanted a lower monthly payment so we inquired about refinancing. Their staff seemed very friendly, polite, and knowledgeable during the process. I'm just a little disappointed in Nationstar because the first time we tried to refinance we were obnoxiously called by Nationstar several times a day for days. It was ridiculous. Finally, just to stop the phone calls I listen to what they had to say about refinancing and then I talked to someone who was a very friendly but the whole process dragged out for about 9 months and then I was told, "We're sorry, we can't refinance you. The rates had gone back up."

I am proud to say that my recent refinance experience with Nationstar Mortgage was a positive one. My Loan Officer, ** and Loan Processor, ** were very professional during the loan process. I am now a happy camper and would recommend Nationstar to those interested in home loans.

I really enjoyed refinancing my home. I thought I was going to have to go through a long process but it was very simple. Everyone was helpful and I was even given some money to catch up on my bills. I will recommend them to anyone who wants to refinance a home. Thanks for the stress free experience.

Happy that the team helping with the refinance were willing and able to answer all of my questions. Concerned that good faith estimates were not close to actual amounts and teams were not aligned in what was going on.

I just wish that everything that is needed is requested up front. I'm not blaming Nationstar because I've experienced this on a different occasion with a different company... It becomes a nuisance and almost make you want to just throw in the towel. My mom went through the same thing with her refinance... The process could be better.

** was awesome - everything he said was going to happen, did!! He walked me through the whole process, making it painless and easy. I enjoyed his sense of humor - we had quite a few laughs along the way! Thank you ** and Nationstar/Greenlight!

** made the refi easier than what we went through the first time around a few years back with someone else from Nationstar. I'd give five stars, but the paperwork didn't arrive in time for the initial scheduled closing, through no fault of **. He was ALWAYS reachable by phone or email, and he ALWAYS returned all calls and responded to all emails. He was a consummate professional, a rare trait these days. Thank you, **. May that be the last refi we have to do.

We had very little problems with Nationstar. It took three weeks longer than we had anticipated but other than that it was okay.

Pretty standard process. I didn’t have any problems with the refinance. Inked pretty quick.

GreenLight guided us through a refinance of our mortgage & saved us $102,000 in interest and took off 5 years 20 months on the term. We did everything online, they had a notary come to us to sign documents. It was easy! We are extremely grateful!

Was completely satisfied with the support provided by **. Process went smooth with few hiccups and they got me a fantastic rate for VA Home loan to refinance. Would definitely recommend.

Great service and easy to use. No complaints!

When my loan was sold to Nationstar I was a little worried because I read a bunch of terrible reviews. Fortunately, I had no problems for a year or so, then I had them refinance my loan and it dropped my rate from 5.75 to 3 and was painless. So far my experience has been really good. The one thing that irked me was that if they hadn't received their payment in the first 10 days of the month, they would send me a letter asking if I needed assistance or if I couldn't pay. When actually I was months or years ahead of my contract by paying extra principal.

Nationstar is easy to work with. I have had nothing but pleasant experiences working with Nationstar.

It took two months but it was worthy for us. We are happy that we were able to get help from NationStar!!!

I have had my mortgage with Nationstar for 14 years. I've refinanced twice with them as well. I've never had a problem or issue that they couldn't help me with. Friendly, courteous and prompt ALWAYS! Thank you Nationstar for ALWAYS being there and for all of your help when I needed you the most!

Nationstar had one of the best interest rates and it was simpler to refinance withj them since I already had a mortgage with them. They were great during the refinancing process. Our interest rate and home mortgage is cheaper now. I am happy with Nationstar but their phone systems stinks. Every time I tried to call it from my cell phone it would drop the call and half the time I tried to call it from a landline it would drop my call. I had a very hard time calling the people at Greenlight while trying to refinance. Overall, people at Nationstar were easy to deal with. They were professional and they took care of stuff real quick.

My no cost loan did cost. Refinancing is always stressful.

In November of 2014, I attempted to make a payment online as I have always done since Nationstar acquired my loan from Bank of America. However, I was unable to view any of my account information so I called customer service. The agent viewed my account information and asked me if I paid my loan off, which I replied, NO. After being placed on hold for 20 minutes, the agent came back and informed me that since my loan was part of a bankruptcy/foreclosure, that the loan was satisfied and considered closed and I would receive some documentation in the mail regarding the steps I would need to do to receive a PAYOFF statement. Well, that paperwork NEVER CAME. In January of 2015, I had several calls to NationStar customer service, only to be placed on hold by their automated system for some time, over 1 hour.

My refinancing with Nationstar went very good. My daughter took care of it in the computer and she had no problem. Now because of this refi, we have extra cash.

The mortgage process from the start to settlement was a mess. Wrong information, employees not returning calls and I had to pay the price. Higher interest rate and payments not processed as they should have been.

I had a good experience. He was very nice and patient so it went very well. The closing cost was a little high but we saved. Thank you.

I am still in need of the paper work needed for insurance company, I refinanced 3 mos. ago. Could someone please call me. Thank you.

The worst possible experience I can describe. Would never recommend them to anyone. Fraud. Delay. Unanswered questions.

I have been dealing with Nationstar since February and was told the entire process would take "2 weeks". That was a joke since I just can't seem to get my rep to stay-up on my account without calling every 3/4 days. She does not seem happy that I continue to call to check the status of what we previously had talked about but now, here I am, mid-April & today my loan is being sent to another mortgage company & will need to start the entire process again. I am not living in my home and I have in fact, not told my 6 y.o. daughter about our initial approval since I have not felt like this process was ever going to end & I just can't stomach breaking her heart.

I have never been late on any of my house payments however Nationstar would call me at HOME and at WORK to ask if I had mailed my payment yet. This was a terrible policy! I would never recommend Nationstar to anyone.

Personnel were very professional and the process was easy, even though my property had some difficulties.

Having to do everything by mail, etc. is difficult, but Greenlight made it as easy as possible. I am thankful for that.

We had some home repairs that we were going to do. Nationstar's rate was where we wanted it to be - it's a little cheaper - and they were very friendly. Their employees were very courteous and answered all our questions - everything was fine with them. We were very happy.

Submitted complete app for a loan mod to Nationstar March 1, 2015. Nationstar sent letter they had not received Request for Modification (RMA) and recent pay stubs to make application complete. I had already uploaded and faxed these. I then sent complete application certified mail, fax, and email. Received letter from Loss Mitigation via NS secured email stating they still needed RMA. Attached RMA to reply email same day (March 30, 2015). All submissions were within the 30 days. Loan mod app denied because application was said incomplete. Yet, I had provided Nationstar with complete application and all requested documents 5 times in 30 day period. Nationstar is falsely claiming not receiving complete loan mod app. Nationstar should process the complete loan mod app I sent to them in March 2015.

Our loan was sold to nationstar for servicing. After a year and a half with them our escrow account is so off track, our payment is going up almost $500 per month. Last year we got a check back for escrow overages. I don't know how this is possible since our insurance and property taxes have not significantly increased. By far the worst mortgage experience I have ever had, out of the many mortgage companies I have dealt with. I will be looking into refinancing the loan starting tomorrow.

It was a very good overall experience with Nationstar and we're happy.

Awesome, awesome experience. Could not have been easier, including completing the closing in the comfort of my own home! The Nationstar team members walked me through the entire process and were readily available to answer all of my questions and concern. I'd recommend them in a heartbeat!

A year ago we move out of our home that was mortgage through Nationstar. My husband was a first time buy and didn't know that we had to contact the company to let them know that we are moving due to our family growing larger. We contact the mortgage company and fill out paperwork and email/mailed and call numerous times for updates. Then around November 2014 we was declined for all have programs and we advised the home was up for foreclosure in Feb. 5, 2015.

We were told we could use our unapplied funds account to make a repayment plan payment for February. We did and when we mailed in $2500.00 for March's payment it was returned to us. We called and were told we didn't make the full payment for February. So we would have to pay another $3700.00 or face going to the "next step". We told them we couldn't do it and he said if we paid by the end of the month we would be on another repayment plan till September. We shouldn't be penalized for their mistake! So now instead of being off the plan by May we are pushed back to September. We did our part and stuck to the agreement. Nationstar broke the agreement not us. Their supervisor ** even admitted that he knew who told us that and he was under his department.

A little bit slow but I got a good rate in the end.

My mortgage was recently acquired by Nationstar. I was given a grace period to pay my mortgage, I used it. I told them I was using it yet they proceeded to call me EVERY SINGLE DAY during my grace period. Also my monthly payment has a 2 week grace period which I regularly use, I was told they plan to call me EVERY SINGLE DAY of that grace period as well. My mortgage was serviced by SEVERAL other companies including B of A, Countrywide & others and they NEVER did this.

We had no problems with this mortgage company throughout our tenure with them. That has to say something.

I could not have asked for a more helpful or friendly associate to guide me through the refi process. Closing was super easy as well. A notary came to me for closing and explained everything in detail and patiently answered my questions. I highly recommend Nationstar!

Nationstar made it way too complicated. They already had the loan with me and they had that property. So it could've been a lot simpler.

Same as about, it took you over 4 months to refinance our loan because first person left on two week vacation. WTF is that? Second person "What to redo?" The same info all over because she didn't have it. I ask what the problem was, it should be in our file. Very poor customer service through the whole deal.

Nationstar is very poor as a loan servicing company. Very difficult and extremely slow to communicate with. Unnecessarily aggressive. Very time consuming to attempt to communicate with regarding any issue. Greenlight loan refinance went very well.

It definitely was a very good experience. The only thing is that maybe I could have gone a little bit lower on the interest rate, but overall Nationstar did a great job of keeping it smooth, keeping me informed and making it as easy on my end as they could have.

I was extremely satisfied with the representatives of Nationstar/Greenlight. Although my refinancing took a while to come out of underwriting and close, the professionals here couldn't have been more helpful! Their follow up was excellent and they explained everything along the way. I would enthusiastically recommend Greenlight to anyone looking at a refinancing as the rates were competitive and the service was outstanding!

I obtained my home loan in Feb 2008. My loan was sold to Nationstar approximately one year later. Ever since this period in time I have been through pure hell with these people. One month after they acquired my loan I received a letter stating that my PMI had not been properly calculated and I had a deficit and therefore they were raising my payments $400 a month to make it up! I am a single parent and this was financially devastating to me. I was forced into a chapter 13 just to keep my home. During my bankruptcy they lost my payment and because I did not receive statements I did not catch it until 4 months later!

Very good experience.

My experience with Nationstar was great except, I think Nationstar's closing paperwork is absolutely outrageous. As a matter of fact, I was gonna send it to the President of Nationstar bank. The thing is 200 pages that need to be signed. It took an hour and 15 minutes to sign the thing, and that was without even reading anything. In my opinion, that is insulting and offensive. I'm a professional and I've done closings before and I would be embarrassed to put that in front of somebody.

I was treated with respect, received everything I was promised, and in the time frame it was promised. I would highly recommend Nationstar Mortgage and Greenlight Loans to my friends.

I want to say first of all the noticeable number of reviews obviously written by shills. I hope Nationstar does not think people are falling for that. BOA transferred my loan to Nationstar which was like jumping from the frying pan to the fire. After a 3 1/2-yr nightmare with BOA, six months into the loan, NS began harassing me saying my escrow account was short. After carefully doing the numbers I found that they had been overcharging me and that they actually owed me money! Since I would not pay the fraudulent extra amount they wanted, they began returning all my payments and then assessing fees against me.

In 2013, Nationstar claims to have purchased a B of A mortgage that I had. I sold the property w/ associated mortgage in 2012. They have now sent to credit agencies and ruined credit. I have sent all closing docs and mortgage release letters to them, with no successful outcome. I am currently trying to move my family to SC for new job and unable to qualify for mortgage due to their negligence. I have been working with numerous people on the phone for minimum of 5 months. My supposed "mortgage specialist - **" does not return phone calls.

I refinanced with Nationstar because I wanted to get rid of some credit card debt. ** was very straightforward, wonderful to work with and coy. Sir ** was great. Very satisfying experience. It was all very efficient and well done.

I submitted a modification on my primary residence which I have owned for 10 years because I was laid off from my job. After multiple attempts at contacting Nationstar over a period of months I finally received my Loan Modification documents in the mail. Along with my Modification Loan document package I received a cover page labeled "Letter of Acknowledgement". It stated that I must pay a lump sum payment of $5,113.96 for my Loan Modification to become effective.

I cannot thank your representative, **, for helping me refinance my home! With the refinance, I was able to save money in my retirement, so that I can actually enjoy life! Thanks to Ms. ** et al in the Company that followed through so professionally!

Had an issue a couple of months back where I had created on online payment on Nationstar's website. Checking their website a day after the scheduled date, the payment was not in either the processed or pending tabs. Not wanting the payment to be late, and thinking it somehow got cancelled, I entered a second payment. To my surprise, I see both payments pending on my bank account. I called Nationstar customer service (well at least that's what they call it) and was told they could do NOTHING until the bank paid both, which would overdraw my account. Called my bank and stopped payment. Now Nationstar will not allow me to use that bank account to make a payment.

Our loan was sold to Nationstar from Countrywide. With the lower interest rate, we decided to do a refinance. Nationstar's mortgage professionals were very professional, knowledgeable, and detailed. The process was very easy. We haven't made our first payment but I believe we'll have a couple more $100 in our pockets each month.

We refinanced because we wanted to cash out and use them with remodeling or fixing. The whole process with Nationstar was good and fast - everything went smoothly. They were effective, reasonable and helpful.

Home Refinance - I had more than just a good experience, I had an outstanding experience. The smoothest I have ever had.

When I called Nationstar for the second time, the guy just gave me the amount I qualify for plus the 4.75% interest and that was about it. It was almost like "take it or leave it." A lady took over from there and she only called me when she needed something - she never returns my calls promptly. Even after everything was done and they sent me the folder back, she wrote me a note there to call her as soon as I got my package. She says she was gonna go over it with me. I called her and she has never called until now. There's nothing really good to say about anything.

NationStar had mortgage to my property prior to 2011. I refinanced with US Bank in 2011 and 2012 using same Title Company: Tidewater out of Va Beach. NationStar retained property title unbeknownst to me and Tidewater Title. In March 2015, I tried to sell my property and learned that NationStar still has my title. Since March 25th I have talked to several NationStar Customer Service representatives (** and others) and have not been able to get title released. They did provide a note saying loan had zero balance which got me to settlement with no title. If the new title company (Hallmark Title in Vienna VA) has to seek title, they will charge me three thousand dollars in legal fees. How can I get this title released from NationStar?

Dealing with Nationstar was a bimodal experience. Loan officer initiating the loan was fine to work with; however, getting the process moving and concluded was time consuming, nerve wracking, and difficult. Conflicting messages received during the process were unsettling as well. As a coup de gras, we received a request to sign and return documents a month after the refi had concluded.

The mortgage closing went very well. However, I’ve been through hell for the last three weeks going through a bunch of stuff with the credit bureaus because Nationstar Mortgage actually put a note in the record that I was deceased instead of my husband. He has been dead for three years and I was the one who refinanced the loan. But the people who did my loan actually got me out of this situation.

Our Mortgage was sold from BOA to Nationstar which we figured would be a blessing. We contacted Nationstar and asked them how we go about getting off our ARM and into a fixed rate. They said “no problem, we will send out a package” for us to fill out and what forms were needed. We figured, finally some peace of mind. They sent a letter with the contact person who was handling this. I filled out all the paperwork and my husband checked it all to make sure it was correct and we sent it back. Well almost 2 years later, 5 times of sending the same paperwork back in and never once talking to ** who was our contact, we are still on a ARM.

Hazard Insurance is in place but kept asking to produce the evidence. I got multiple letters regarding this. It is very frustrating.

The refinance went extremely well although it’s hard to get an actual person on the phone. I’ve been doing that for the last couple of days trying to get my year-end tax but it was just a freaking headache.

Everyone who helped me in the process were very nice and patient and made the experience an easy one!

Refi - Good Job, Guys!

So I want to start out from the beginning, I called in Jan. 29 to start a refinance on my home because I want to get away from my home mortgage we have now. When I called in I got a very nice man that helped me start the process and I sent over most of my information. After sending him the required documents I had some papers to e sign and lock in my rate with my co borrower. After signing the said documents I started to get emails from another lady assumed as the "Closing Coordinator" I'm ready to have it all done and over at this point knowing it's going somewhere and then she requests all the same documents I sent over the first time to the first man. I am okay with sending them seeing as I'm ready to close and move on.

Nice people on line and helpful. Took a very long time to finalize, however, and I ended up paying a monthly payment rather than skipping a month as promised. The secondary agencies servicing the loan process were a bit confusing. When I asked for a refund for the extra payment I was told it was not possible. Otherwise okay. A bit surprised that a month after finalizing loan I was notified that Fannie Mae had bought the loan and Nationstar was merely the portal for payments.

We have been attempting a modification since June of last year. My husband had to retire because he could not continue with his line of work it was making sick. My mother is terminally ill. We have provided documentation supporting this since last year. We just completed another package and sent it over and now I'm getting mail from attorneys about my foreclosure!!! I have never received a reply to any one of my attempts and I've used their site for emails. I've sent emails and faxes to the Point of Contacts they've assigned to me and neither one have ever replied... I don't want to lose my home!

We are satisfied with the refinancing of our home. The transaction went very smoothly. A bit too much paperwork to sign but otherwise we are happy with the way things were handled. Everyone we spoke to and met with conducted themselves in a professional and timely manner.

Refinanced with Greenlight, it took over 6 months. It was a long drawn out and frustrating process.

Though the people who have helped me are very kind, or at least putting on a good show, unfortunately most know nothing about things they should be trained to know if they are claiming to be customer service. Last year we were issued a check from them for funds that apparently they refused to put towards our late payment, because they claim unless it's a full payment it's unacceptable. The check was dated for 8/26/2014. Unfortunately, through some mishap at our post office the check was lost and we didn't receive it until March of 2015 at which point the check was worthless.

Springleaf Financial sold our mortgage to Nationstar since they were getting out of the mortgage business late last year. We never had a shred of difficulty working with them, making payments, getting information or service. Nationstar has a very inhospitable phone system that makes it very difficult to talk to someone or to make payments over the phone without incurring an additional fee!

When I first applied for a loan, I was told there would be no out-of-pocket costs. Then the story changed. After the loan went through, I received some checks back from Nationstar due to over payment. One of the checks for a mere $6.91 was returned. In addition to having the $6.91 returned, my bank also charge me $12 for the returned check. This left me with a very bad experience and I no longer have confidence in Nationstar Mortgage.

What started as a 45 day deal turned into 6 months. I get problems happen, but the lack of communication is what really got us upset. Calling week after week to hear, "should be done next week", very poor... Though it is finally done now, so I am just glad it's over which is the only reason for 2 stars.

** was good to work with but the notary wasn't. Nationstar said the loan was funded after my payment was due and so I was told that that wouldn't be a problem and then the late fee wouldn't be assessed. They're working on refunding that so I guess that's still pending.

Outstanding working relationship with ** (closing coordinator) and ** (Marketing Representative). It was a pleasurable experience and reduced our monthly payment $525.00. This was the first time in 6 financings. We arranged the refinance via telephone and the internet.

This company bought my mortgage from Bank of America and they can't get anything right. They cash my check and then report that I did not pay and add a late fee. No one there knows what is going on and they are impossible to reach. Monthly annoyance! Look elsewhere unless you have hours a week to spend trying to get things right!

We wanted a drop in our interest rate and the time of the loan servicing so we decided to refinance. Because we are already with Nationstar, we thought that it would be an easier process so we went with them. Unfortunately, it proved to be long and involved, and was not as easy as we thought it should have been. The people were very nice but they just kept being: 'Oh, we need one more thing'; 'We need one more piece of information'; 'We need one more document', for a house that we lived in for 14 years and for a mortgage, for less money than we had with the company that we are already with. It was a very painful process. Finally we were able to drop the mortgage insurance, interest rate, and loan term but we kept up the same payment - so there were some benefits there. Looking at it wholly, I must say that their people were great but the process was awful and difficult.

Thanks, and thank you for the immediate attention.