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Jackson Hewitt Reviews

2.5
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By: Ashley Eneriz
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Edited by: Tammy Burns

About Jackson Hewitt

Founded in 1982, Jackson Hewitt is a tax preparation service for individuals and businesses alike. Taxpayers can choose to file themselves with a flat fee or use a tax pro to file for them for an additional cost. There are over 5,500 locations across the country, including 3,000 Walmart locations. Jackson Hewitt also offers tax resolution services for tax issues like penalty abatements and liens.

Visit www.jacksonhewitt.com
Pros
  • Flat fee for DIY taxes
  • Guarantees
Cons
  • Tax resolution fees not published
  • Tax resolution not in all states

Jackson Hewitt Reviews

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    Page 13 Reviews 1580 - 1730

    Reviewed Dec. 30, 2009

    I went into this particular Jack Hewitt and was seen by an individual named Hattie. I’m not sure what her last name is. I brought her a reminder letter from the IRS that stated that I owed certain monies for whatever reasons but at that time, I wasn't even sure what that letter meant. So I asked Hattie what she thought it meant and she said it was stating that I hadn't filed my taxes from 2006 and she also confirmed this with another lady by the name of Linda. Then Hattie proceeded to file the tax return and once it got to how much I owed Jack Hewitt, Hattie said I had to pay Jack Hewitt $217 to prepare the taxes and that my refund total would be one hundred something from the state and $323 fed tax.

    I postdated a check for the amount she said I owed Jack Hewitt and then left the store. I waited a month and didn’t get anything directly deposited into my account. So I went back up there today, 29 Dec. ‘09 and asked Hattie about my return. She gave me the IRS number and my refund amount. I called the customer care for the IRS and the woman told me that I had doubled filed for those particular taxes and the refund that I was waiting on that Hattie had told me about really was me owing the IRS. By this time, that particular check had already cleared so Jack Hewitt received my money and I still owe the IRS because Hattie interpreted that reminder letter the wrong way.

    So I spoke with the district manager, a guy by the name of Scott ** and he specifically told me that I would not receive my money back when it was his employee who was wrong. The way they said that would fix my issues are by trying to do whatever they can to fix the balance that I owe the IRS. I am not satisfied with this and I have done business with Jack Hewitt for years. I trust them more than any other tax prep companies. All I want is for the monies to be returned to me so I can afford to pay my IRS balance off but I had Gophers.

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    Reviewed Dec. 19, 2009

    I got a settlement on the Jackson Hewitt lawsuit and when I got the second check, it bounced and Jackson Hewitt charged me $3.00 for it bouncing.

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    Reviewed Dec. 4, 2009

    Back in 2006 I had my taxes prepaired by Jackson Hewitt and at the time I also brought the gold guratee this service is used when JH Makes a mistake with your taxes and they pay for it. 2009 I get a letter from the IRS Telling me that I own them money for my 2006 taxes because who ever done my taxes then did not add my 1092 and other documents.which i gave to them. ( jackson Hewitt ) I had my Taxes done in Missouri city, TX. and that office has closed down. I was given this address that address all of them I went to I been given the run around from there gold gurantee dept. also all the offices that i was told to go to. right now I own the IRS 4,000.00 because of jackson hewitt and even though the fault is with jackson hewitt I'm still getting the run around this has been going on for 8 months now i call customer care and was given a claim number with the promise that someone will call me has of yet no one has and i won't hold my breath that they will. at first i thought that i was the only one getting shafted by Jackson Hewitt and ther gold gurantee I see that I'm not They won't even refund me my money for the gold gurentee. that they wont honor.I'v tried to call a few lawyers to file a suit against (JH ) but i can't seem to find one. I, don't have the money to pay the IRS and beside the fault was on (JH ) AND GOLD GURANTEE. can someone help me find a lawyer so that i can go after these con artest and put a stop to there rip offs. I spoke to a number of other people who brough that gold gurentee and never got the help. is there any way that I can start a class action suit against JH ?
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    Reviewed Dec. 2, 2009

    My wife and I has used this tax prepairer for at least three years.last year carol conley told me I didnt need the gold seal insurance.this employee for got to add atleast 5,000 dollars in income.now we have to repay the gov.2,000 dollars.
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    Reviewed Nov. 21, 2009

    2006 and 2007 returns were done by Jackson Hewitt at 9th Avenue and 42nd St. David Hanna did the return. For a little extra money, I bought the Gold Gaurantee, which states that they will cover costs and taxes and interest up to 5K for any errors they did on their returns. While having my 2008 taxes done at another Jackson Hewitt on 14th Street by David Rosa, he discovered that David Hanna had incorrectly filed my taxes, stating my gross income as much less than I had provided to him on a P and L that I supplied to him. I did not catch this error myself at the time of filing as I had the flu at the time.
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    Reviewed Nov. 9, 2009

    I used Jackson Hewitt for my tax service for the '07 tax year. I have 2 children but only get to claim 1. The preparer had a hard time with this and kept juggling the numbers back and forth, he didn't know which number to put in the spot for claiming the child or vs the number to put as claiming as just a dependant in the household. Needless to say he messed up. He ended up claiming my other child for the child tax credit. I have contacted the home office in New Jersey and the office in Elizabethtown Ky, that is over my district. No one is owning up to the mistake and they do not want to stand behind thier mistake. All they want to say is I should have purchased the Gold Plan. Which this preparer told me it was a waste to buy. That it only covered if you were audited they would go with you. So, when I filed my '08 taxes I was flagged. Now come taxes for '09 I'm the one that is going to get flagged that I owe money. I am very frustrated and angry. I cannot afford to pay this amount of money to the irs especially when it was not my error. Pls Help!! What can I do about this??
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    Reviewed Oct. 11, 2009

    Went to Jackson Hewitt on February 22,2008 to file our 2007 taxes. Was charged $308.00. Two weeks ago I received a letter from the IRS saying I owed 30,595.22 plus interest and penalties. I also was not offered their Gold Guarantee at the time of service (Which I would have taken for peace of mind)
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    Reviewed Oct. 8, 2009

    I scheduled an appointment to meet with a tax preparer. I was told that the office I wanted to visit was by appt. only so I set up a time. They left me a voicemail a couple hours before my appointment stating that since I had not confirmed my appointment they had cancelled. I called and the lady I spoke with said that my appointment was still on the calendar so to keep traveling to the office. After 40 mins. in traffic she called me back and said the office was closed and she offered to reschedule. She was nice but stated that she didn't really know their practices since she was just filling in so I asked for a manager. I talked to both the manager and the general manager and they were unorganized, not accountable and basically stated that it was my fault because I failed to confirm. The solutions they offered served their needs and had no regard for the customer. Very disappointing response especially when the general manager said "good luck finding someone open to do your taxes during the off season". I wondered if there were others with customer feedback and found a lot here. I don't believe Jackson Hewitt or their franchise owners are reputable. I would strongly suggest that customers look elsewhere. There has to be a company with better customer service and able to perform quality work.
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    Reviewed Oct. 5, 2009

    Jackson Hewitt prepared our taxes for 2007 on 3/8/08. The IRS sent us a letter requesting more info received 10/2/09. We have been trying to contact Jackson Hewitt offices ever since. I called SpringHill Avenue office in Mobile 251-473-4829 got recordings. The final recording was of a male obviously a foreigner and said office only opened on Thursday. Called Airport Blvd location in Mobile 251-342-1003 and number no good. Called Hillcrest location 251-460-3147 and number no good. Called Saraland, Alabama location 251-679-6792 and number no good. Called Cottage Hill office 251-665-0400 and spoke to Autumn. She says that we need to go to the office that we had taxes prepared. Explained our dilema. Only 30days to respond to IRS. Explained that I cannot get anyone on the phone. Called Friday to Springhill office and still no response. Called again today. Keeping a complete log of calls made and contacts made otherwise. I have gone to website and placed complaint there too. Called Customer Service 1-800-234-1040 and got male who could hardly speak English. Turns out he's in the Phillipines? I asked for Corporate Office Number - he gave me 973-630-1040. Called this number in New Jersey and all I can get is recordings. We purchased the GOLD GUARANTEE for $35.00 and now can get no assistance, no return call and no personal contact. How can you honor GOLD GUARANTEE if there is no representative to contact? What did I pay for? I am documenting all calls made since Friday. I do intend to find out why I cannot get services that I paid for under this contract.
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    Reviewed Sept. 23, 2009

    My husband and I went Jackson Hewitt to file our taxes. My husband had to file the last year because he didn't do it the first time. We gave them all of our information W2 and all. That was in 2008. To this day our taxes have never been filed. Not only that but the representative that prepared our taxes wen through her own personal tax company, so all of our private information is at her house... Way to run a business. So now we are still fighting with them to get all ouf our documents back so we can file our taxes. Now we have penalty fees and what ever the IRS is going to tack on. I feel that they should be responsible for all the fees and for paying for our taxes to be prepared by someone else.
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    Reviewed Aug. 18, 2009

    I went in on Feb. 4th to have my taxes filled out. She entered the wrong information and didn't ask for a last look of approval. My taxes were sent to the wrong address, in the wrong city and was sent back to the IRS. Six months later, I am still struggling with trying to get my refund! I will never use Jackson Hewitt again and certainly not recommend them.

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    Reviewed June 24, 2009

    I went to Jackson Hewlett to have my taxes completed. Once completed by Tax Rep Angelia on Mar 17 there about, I received a letter from IRS stating we owed approx $1,300.00. As per Tax professional request, we bring in our signed the gold acceptance letter as well as complete folder of 2007 filing. I took required documentation to Angelia and she said all documentation was in order and Jackson Hewitt would take care of this since it was their filing mistake. She stated that's why it was so great we had the gold guarantee. Also, she stated that I shouldn’t worry and it will be taken care of.

    Angelia stated the process was someone from the home office would come to JFK location, take to corporate office and proceed getting this matter resolved. Now, it has been 3 months and now Mrs. ** stated she doesn't have the file any longer. Jackson Hewitt rep David will be going to JFK office and search through the packed up records. I’m currently awaiting call back from Mrs. ** on findings at JFK Location.

    JH has lost the record and now stated I must contact IRS and former employer to get a copy of my records. I will have to repay the $1,300.00 and the money I spent for the so called gold acceptance guarantee well as complete folder of 2007 filing. Plus, currently, our family is under a lot of stress financially and emotionally. This is uncalled for.

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    Reviewed June 19, 2009

    I had my taxes done for 2006 and they told me I owed it all on student loans. I found out on June 19, 2009 that the federal taxes were sent to an account and I was lied to. I feel scammed. I lost $638.

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    Reviewed June 11, 2009

    After preparing our 2007 taxes, it was found that my husband and I owe $3,358 including interest of $206.00 due to errors made by the Jackson Hewitt staff. Improper preparation of my husband's retirement pension and my social security, which was both reported to the tax preparer, resulted in an enormous payment owed to the IRS. We would like to have Jackson Hewitt be held responsible for not preparing taxes correctly which resulted in a large amount owed by us which is unreasonable. Jackson Hewitt fails to accept responsibility for this erroneous problem.

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    Reviewed May 26, 2009

    I went to Jackson Hewitt on 3/14/09.
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    Reviewed May 24, 2009

    I have been doing taxes with Jackson Hewitt for 13 years and this past year 2009 I have never been so humiliated. I was hung up on 5 times yelled at and disrespected. I will be going to another tax preperation place next year. I have not ever had a problem with jackson hewitt until this year. and to call a manager is like trying to walk around the world in 3 days. Jackson hewitt is very unorganized. I really hope they get their prioritys straight. I guess they forgot with out customers they have no buisness. its customers that makes a business. and with out customers is no business. I never thought that poeple could curse and disrespect there customers that way and hang up on them just because they want to know why they paid so much for there taxes to be done and returned in 2 days and it takes 2 weeks and you dont get a refund for waiting a additional week because they say that it is not there fault. but they put the information in the computer and they tell you when your check will be here and then you get a run around because it takes addition week to get your money. I will not return to jackson hewitt next year I will find another tax preperation.
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    Reviewed May 19, 2009

    On April 29, 2009, Franchise Owner Michael Oerth, CPA prepared my taxes. It took about 1/2 hour. I asked before the appt how much it would cost he told me $30-50.00. After preparation he told me $275.00. I was shocked. He told me I had to pay it. He also told me I could have my taxes by May 8th and charged $38.00 extra. May 19, 2009, to date I do not have my check even though per the IRS it was deposited into Jackson Hewitt's account on May 15, 2009. I had to file a complaint with the PA District Attorney office in hopes I will get my check for over $3,000.00. Jackson Hewitt Customer Service blamed it all on Mr. Oerth and said they have no control over the Franchise Owners. Beware of Jackson Hewitt and don't use the one in Chalfont, PA or the Montgomery Mall in North Wales, PA.
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    Reviewed May 18, 2009

    Jacksonhewitt deposited our refund check in their account on March 13, 2009....Now they are closed for business. They never called us to let us know anything.....What a scam on their part. Please help, seems like i read awhile back that they were in trouble for somekind of fraud....
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    Reviewed May 13, 2009

    This was my first complaint I wrote, but decided to put the complaint on hold thinking Jackson Hewitt would handle things professionally this is the result of what representative of Jackson Hewitt informed me to do:
    Jackson Hewitt I have tried numerous times to get someone to help with an issue I have with my taxes that were done by Jackson Hewitt. I had my taxes prepared at JH, in 2007 for my 2006 tax return. Well last year, I was notified from the IRS that I owe money back not due to filing my taxes paying the government back, but a mistake by Jackson Hewitt, where they put in the wrong income earned than the form I gave the preparer. I have never in all my years of getting my taxes filed had any tax preparer make up numbers, change to get more back nothing, this was an error by Jackson Hewitt. I sent my information with my return back to the IRS disputing this over 4100 payment they claim I now owe, because Jackson Hewitt put an amount that was lower than my actual salary amount. I was counting on my income tax return in full that was filed for 2008, to save my home from foreclosure. I wrote and faxed over a third appeal due to hardship to the IRS, that while under dispute not to take my Federal Tax return because of that, while I am trying to get Jackson Hewitt to be held accountable for their mistake. It looks as though now that my return was taken and I am at a loss, my home will have to go for foreclosure, I am behind 3 months do to job loss, and now working as a temp making 55,000.00 less than what I made prior to my unemployment last year. I was not notified by mail from the IRS that they declined my 3rd request, I can not get no one from Jackson Hewitt to fix there mistake and be accountable for paying for there error, I am looking to be put out on the street by the end of this month because of this and I do not know what to do. After all this, this was my result when I did not hear from Sharon after first contact on the 11th of March(09): Sharon Williams sent requested information to look at my complaint, called once to ask me to fax over information, never heard from again, come to find out she no longer works for Jackson Hewitt on 05/01/09. Marietza called back, second time, first call person was a Lauren, it took them only 15 minutes to look over my 2006 tax return complaint to call me back and say, since I took money out against my 401K instead of an IRA for my home closing cost in 2005, that is the reason I owed back money, now it is my word against theirs. I had my form from Infidelity that I brought in with me to have my taxes done, I keep all my tax files like most of Americans in the folder from the place I had it done, and filed it, that is why it did not take me long when I first complained to send all my tax information for 2006 although we were in 09 now. So, her answer was, I must did not bring in the form because if I did it would have been added, nice to assume it was me that did not bring the form or a past employee who just did not enter all me information. I know they are not thorough that is why I stop going to Jackson Hewitt because they could not put my information on right, because I worked in NY, but lived in NJ, oh that confused them, were my return totaled out to one thing, then it was different after 5 minutes, until I had to say it does not sound right, come to find out the guy on 06 that was preparing my taxes forgot to check NY, so it is also possible that maybe he forgot to add my form in there also because the paperwork was there. It is amazing how companies do not have to own up to mistakes and quickly accuse the customer when they have no clue what happened. No, solution, no I am sorry to have made you wait over 2 months without anyone even knowing there was a complaint sitting on Sharon’s desk that never was looked at, or blaming me on not bringing in a form, because that is the only way they can say we were not wrong. Out of filing my taxes for over 8yrs, I have never not forgot to give my tax documents I receive, I take everything, and this is the first time my taxes was done by a place that screwed it up so bad, putting me in emotional distressed, the money that was taken by the IRS from my 09 tax return was the money to keep my home 4400, and all I get in 2 months, with no one looking at it, to 15 minutes of oh, you must did not give us this form when you came in, I am not trying to settle for that.
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    Reviewed April 29, 2009

    I filed my taxes on the last day of tax season (4/15/09) with Jackson Hewitt and now I have no way of picking up my check because all the offices in my area are closed. I called the IRS yesteday and I was told that my check will be available to jackson hewitt May 1st 2009. I called jackson hewitts customer service line and got no help not what so ever. I call the office and it goes to a full voicemail. I filed a complaint last week and someone was supposed to get back to me and I have never received a call (# ALI-BEN-27103715409) I walk past 2 jackson hewitts everyday and they are always closed. I was told by a cust. rep. that they are open on Wednesdays which is not true they were closed last wednesday and today I spoke to a guy that worked next door and he said they have been closed for some time now. I just want to be able to pick up my check friday when it will be released by the IRS.
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    Reviewed April 29, 2009

    I had my taxes done with them in January 2009. I believed that they were giving me every deduction available to me, as they state they do. Well in March of 2009 I received a call from an H&R Block represenative that they were giving away a free second look at taxes and wondered if I was interested in having them look at my taxes. I accepted the offer and made an appointment. They did the second look and explained to me that I would have to pay them an ammended fee if I were to get a return, and nothing if they couldn't get any more money. I accepted. They did the second look and found that I was to receive an additional 525.00. Before I decided to do the return I called Jackson Hewitt to see what they would say about this. The lady was extremely rude and said that they stand behind their preperation of my taxes, etc..... I explained what I was going to do and asked her if i could get my preperation fees back minus any interest. She said she could give me half. I declined the offer and after a few more minutes of backand forth I threatened to call my local Better Business Bureau- She said go ahead. She probably didn't think I would. But let me tell you that I did. This is my taxes for crying out loud. I have two children and I don't make enough money the wat it is. So I paid H&R 212.00. Just to get the 525.00. Yes I know it sounds a little silly, but it isn't when I deserve to have my full amount. And anything could help me at this time. So BBB has been trying to contact them,I have been doing my follow ups - with out any response until now and they responded with lies in a letter and said that I received more money due to being a student that I am not. And that they would give me a 75.00 credit towards next year. Are they kidding me! Do they really think that after all of that, that I would return to have them do my taxes. So I declined there offer they made to BBB. They told complete and utter lies in a letter to BBB. I received a copy of the letter and was extremely hurt over it. I have paid them to do my taxes for the last 4 years, and this is how they treat me. This really hurts that I pay them all this money for complete deception.
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    Reviewed April 27, 2009

    RECIEVED A CALL AT 10:OOAM IN REGARD TO TAX. DID NOT GIVE PRIME FORMULATION (SOCIAL SECURITY,EMPLOYER IDENTIFICATION(S))OVER THE PHONE CONVERSATION WITH "KATHERINE" SHOULD NOT RECIEVE ANY MARKETING CALLS AS I REGISTERED TO THE "DO NOT CALL" OF THE FEDERAL GOVERNMENT
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    Reviewed April 23, 2009

    I first had Jackson Hewitt prepare my personal and business taxes in 2008. The person doing my taxes made numerous mistakes on the return, including spelling my name incorrectly and listing the wrong amount of paid estimated taxes. However, the IRS in the end did send me the correct refund and I was happy. I decided I would give them another try, but at a different location and with a different preparer in 2009 since I was already in their system and the process should be quite simple. I had an appointment on March 24th, in which I brought in all of my paperwork. I was told that I would receive a call if there were any questions or when my taxes were finished.

    When I did not receive a call by the second week in April, I started getting nervous and called the location on April 9th. I was told they just had a little more to do and it would be done on Saturday April 11th, and they would call me to setup an appointment. I never got a call so I called again on April 13th. I was told that the person doing my taxes had been out sick and that he would call me in 20 minutes, after he talked to the owner to see the status of my taxes. I never got a call after 5 more hours, so I called and spoke with that person again and expressed my concern as the deadline was quickly approaching. He assured me that I would get a call on April 14th. By 4PM, I still had not heard anything. I called around 4:30PM and was told that someone was looking over my return and would give me a call.

    I got a call from a different location at 6:25PM. It was the woman who had prepared my return in 2008. She asked if my company was an LLC and when I said yes, she stated that Jackson Hewitt cannot prepare returns for an LLC because their software does not have that capability. I asked her, "If that is the case, then how did you prepare my return last year?" She responded that I never told her the company was an LLC and that is not how they have me in the computer. My company has LLC right in the name and I had told her numerous times during the interview that it was an LLC. I believe that she was lying in order to get rid of me because they did not have time to complete my return this close to the deadline and their particular location closes after April 15th. She said that the other office had sent over my paperwork and that it would be at her office on April 15th for me to pickup.

    So here I am after Jackson Hewitt had my paperwork for three weeks having to hurry up and file an extension and take my business elsewhere. This is possibly the most unprofessional company I have ever dealt with in my life.

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    Reviewed April 19, 2009

    I have done my taxes with Jackson Hewitt since ‘98 or ’99. I have done it at different locations here in our town and every time I did my taxes, they would say (tax preparer) that I owe on preparer fees from somewhere in the year of ‘98 through 2001. And I would explain every year that I do not owe this; they would say that they would check into it. My concern is that every year since this initial problem that every year that they are charging me for this, and how could I prove this and how much money have they taken from me and how could I get it back? With the economy in the shape, I find it to be theft by deception and that Jackson Hewitt should be audited to find out where this money is. What is really going on? I know now that they have lost my business!

    It’s devastating to wonder if companies are stealing from hard working people such as myself and many others. These people are sharks and are stealing from us, and it is depressing. I know down in my heart that they have charged me for many years for this so called fee every time I get my taxes done. But what can we do to recoup our money? I have children and we need our money.

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    Reviewed April 16, 2009

    This involves my 2007 taxes prepared by Jackson Hewitt. I retired this year so I took all my information and had them prepare taxes. On correspondence dated March 16, 2009, I received a notice from the Federal Government that I owed an additional $6,720, plus penalties of $1,344 and interest of $488, for a total of $8,512. Also, on my state taxes, I will owe another $840.00. All I have now is social security as I used funds last year to pay off my home and my auto.

    I immediately took a copy of the tax return in to Jackson Hewitt. They kept it for a few days, and then indicated that I had rolled over $20,000 and that was where the error was, and I was responsible for the $8,512. I told the gentleman, a Mr. James **, that I did not roll over any funds. Getting no satisfaction, I went to the Internal Revenue Office on April 15, 2009 to have them take a look and see where the error was. He found it immediately on my 1099R form box 7 - the Distribution Code is 7, which is normal distribution; they coded on my return a G, which is a direct rollover, causing the $20,000 difference in income and resulting in my having to pay $8,512. The IRS indicated that was an error on the part of Jackson Hewitt - just not looking at the materials supplied properly. I believe that they should satisfy this amount due, not me.

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    Reviewed April 16, 2009

    I filed my taxes on February 9, 2009. My income from last year was three thousand five hundred dollars. They charged me one hundred eighty seven dollars to file. On March 09, 2009, I received a letter regarding my stimulus check. I contacted the IRS; they informed me that I did not have enough income for last year and there was no reason for me to pay to have my taxes filed. They also informed me that I would receive a stimulus check in the amount of two hundred eighty two dollars and that I needed to contact Jackson Hewitt. The first time I contacted them, they told me I had to get my money from the IRS.

    I contacted the IRS a second time. They told me that Jackson Hewitt received a check from them and to contact them again regarding my check. So I contacted Jackson Hewitt a second time and they told me they can charge whatever they want to file my taxes. They also told me that they received my stimulus check in the amount of two hundred eighty two dollars, that they were going to charge me one hundred fifty seven dollars in fees so I would only receive one hundred and fifty dollars. Someone needs to do something to this company.

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    Reviewed April 16, 2009

    I had my taxes done. When it came time to pick up the refund check, Jackson Hewitt had moved out. And now I cannot get my refund check.

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    Reviewed April 16, 2009

    I worked for Jackson Hewitt this tax season. I was working 60-70 hour weeks for them, working between 4 different stores, and never had a problem. I just had my review, and it said how great I worked and how I should be a manager and everything. About 2 weeks after that, I was working at a store on a Saturday and took in some cash money. I called the manager to tell them the money was there and left a note to remind them. Come Monday afternoon, the manager calls me and tells me the money is missing. That Thursday, the area manager fires me, telling me no one else had a chance to take it.

    I asked her to give me a lie detector test, but she said no. They did not send me my last paycheck, plus because they fired me before April 15, they are not going to send me my bonus, which was going to be between one and two thousand dollars. They are telling all the other employees that I quit. They sent an email to all the managers telling them not to write me a referral letter or anything. I found out that area manager gets to keep all the bonus money from the people she fires. They never had a problem with me before, and yet the first thing that comes up, they fire me and keep my bonus money.

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    Reviewed April 15, 2009

    On 4-14-09, I went to Jackson Hewitt to amend my taxes and add 1099 to the 1040x. I was assisted by Nikia ** who was very unprofessional who loudly and embarrassingly began talking about the IRS going to penalize me for certain things. Then she claimed to need additional information to file my 1099 forms. When I got back with the addition information, she still claimed she could not file the forms. I told Nakia the forms had already been filed electronically. All I needed her to do was to add the info to the 1040x. She still acted as if she did not understand. This began to upset me because I had to set and waste valuable time dealing with someone who refuse to do their job.

    I talked with the owner, Amir **, who claimed he did not know of the situation and circumstances which I spoke with him about concerning Nakia. He then tried to sweep the whole matter under the rug. Then he tried to tell me what the law is but could not produce the law for me in black and white. I told him I will let a judge determine what the law is. I am a very unsatisfied customer who has been mistreated by this unprofessional company who is supposed to be in the business of filing taxes but refuse to file taxes. Something needs to be done about this kind of nonsense.

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    Reviewed April 13, 2009

    I feel like I was robbed. I was treated so horribly by this location. On April 8, they would have charged me $224 to do my taxes. I had them put it on hold (probably cancel) because I was only getting back $200. When I went back to the store today, 04/13, to cancel, all of a sudden the $224 they would have charged me vanished, and they were going to charge me $100. My boyfriend went ahead and filed his taxes when I put mine on hold. He paid them $257, which seemed way too high. Tracy tried to tell me that they were never going to charge me $224 and that never happened when it did. So I know they purposely overcharged my boyfriend and would have charged me the $224 if I went ahead and filed when he did.

    They were so rude to me and treated me like dirt. I will never again go through Jackson Hewitt. Tracy was the rudest woman I have ever met in my entire life. She is absolute scum of the earth who repeatedly lied to me. She kept saying I was making that up about the $224 charge so she could cover up the fact that they were overcharging. She was trying to cover up that she overcharged my boyfriend. So I ended up paying the $50 cancellation fee, so as they were giving me my W2 forms back, one of the four pieces was missing; they lost it! So it wasn't enough that they overcharged my boyfriend and were lying to me, but they lost my W2 form with my social security number on it! I feel like I have been robbed and there is nothing I can do.

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    Reviewed April 9, 2009

    On March 10, 2009, one of your employees, a Ms. Kendra **, prepared my 2008 taxes. We all know how bad things are especially with retirees like me. When my taxes were finished, Ms. ** told me that my bill was $ 450. I couldn't believe what I was hearing. Here I am, times are bad and your employee had the nerve to charge me $450 for what was a routine tax preparation. Up until I went to your company, my tax preparations cost me no more than $125-$175. I intend, in the next several days, to send my story to the newspapers, Consumers Affairs and the Better Business Bureau. You robbed me. However, I'm going to advise as many organizations as possible to what a scam operation Jackson Hewitt Tax Service, Inc. is running.

    Jackson Hewitt Inc. makes it impossible to contact them personally to discuss any problems with their sites. Customer service gives out one general number, 1-973-630-1040 option 3. However the catch is, their voice mail asks for the last four letters of the person you're trying to contact. How does one know who to contact? When JH offers no voice mail contents like any reputable company would have, the truth is that JH doesn't want customers to have any personal contact to resolve his/her tax problem that cannot be resolved at a satellite office.

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    Reviewed April 7, 2009

    OK, so this is the second complaint on this place I have entered. I'm still waiting on my federal refund. I called the IRS (4/06/09) to find out what the status is and they said it is still being reviewed. I asked if it had something to do with them leaving off my tips and wages. They said if that happens, I needed to do an amendment. So I went down to Jackson Hewitt (mind you, I haven't dealt with the one who prepared my taxes since the very first day), but Nancy has been helping me supposedly. I told her what the IRS said and she said, "Why do we have to do that when it doesn't affect how much you're getting back?" Anyways, so she did it, but after telling me that the person who did my taxes before had entered youngest son's last night wrong on the earn income credit. But not to worry, it was caught before sent into the IRS.

    Hmm, how come you told me before when you called the IRS that it was being audited because of dependents claimed? I'm so confused. Needless to say, I asked for my money back and she told me that she was unable to do that, but could give me a break next year. Ha ha! I told her there wouldn't be a next year and I was told that "at least you're getting the amendment free." Someone please help me.

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    Reviewed April 6, 2009

    My husband and I filed our taxes for 2008 in January 2009 with Jackson and Hewitt. They deducted 1000 dollars from our federal tax return and $300 from our state tax return. We were told that it was supposed to be paying back last year's stimulus check that we received which was $1200. Then Mike said that we were going to be reimbursed. We never got the money. He showed me where it was pending on his computer, but the IRS said they issued us a check for 6209 dollars. We only received $5200. Then with the state check, we were shorted by 300 dollars. What can we do to get our money back?

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    Reviewed April 1, 2009

    We filed our 2007 taxes with Jackson Hewitt last year. It was an agonizing experience to say the least. After the greetings, all my paperwork (W2, 1098, 1099, etc.) were presented to the tax preparer. Firstly, the tax preparer, Cathy, seemed confused about the return and kept referring to a tax manual for entry. After the information was entered into the computer, we discovered that I owed close to $8000 in Federal taxes. I have never, in my life, owed anything and always have had a refund. After having her recheck her entries, there was a mistake. Cathy had not included the real estate taxes for our house. Furthermore, she kept fidgeting with the computer because the computer program would not allow her to continue. Eventually, after the 1040 was complete, I owed Federal - $1000 and had gotten a refund from MD state. In my mind, even though I owed, that was relief from the original $8000. I signed the return and made the payments and all was well.

    In March 2009, I received a letter from the IRS claiming that the taxes were prepared wrong and as a result, I owed $2357. I was livid and called JH to show them the paperwork from the IRS. They checked their copies and made me bring mine in, only to find out that Cathy had not entered $7900 worth of savings interest in the 1040. The bank's 1099-int was attached with the rest of the paperwork. I spoke to the manager, who after investigating the claim, agreed that it was JH's fault but they would not cover the entire liability, just the interest/ penalties. This was because I did not have the Gold Guarantee. I explained to her that the choice was not even offered at the time of the preparation. The manager said that she could believe that because some tax preparers do not push the Gold Guarantee. I asked her where that left me with my situation and I was told that the General manager would decide whether he would pick up the liability. Predictably, I have not heard anything from them and my calls go unanswered.

    I am seeking legal options to make them understand that this situation arose because of their negligence and they should be responsible for their actions. A person goes to Jackson Hewitt with a belief and confidence that his or her taxes will be prepared correctly and the hired tax preparer would be diligent enough to avoid such mistakes. With no fault of my own were the taxes prepared erroneously and due diligence was not followed in this establishment.

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    Reviewed March 31, 2009

    December 2008 I receive a letter from the IRS stating that there was missing information that Jackson Hewitt fell to submit on my 2007 tax return. I call the offices several times to address this issue from the IRS. I spoke to a rep name Curtis, Matt, Jessica and April for several weeks. I explained to Curtis, Matt and April about the letter's date and he advised me to call the IRS to request and extension I went to the office with my 2007,2008 paperwork, documentation and the letter from the IRS. One rep told me that she did not have access to my 2007 return and that I needed to talk to Curtis. I took off work early on 1-28-09 to catch Curtis. Matt amended my 2007 return. Matt explained to me the process of amending a return that it had to be in the same information that it was in 2007. Once everything is verified and completed they will make all need changes to the return to submit to the IRS. My return was put on hold until Jessica approves and processes the Gold Guarantee. Jessica was out sick. Every week since that day I heard all kinds of excuses. They finally process my Golden Guarantee on 03-01-09. Then the I power plus line of credit took all of my money out of my account because, Jackson Hewitt rep took 3 months to complete my 2007 to pay back a loan that I received in November 2008. I went to the office and April handwritten on all my returns (Wheeler) and my new address. Jessica told me that my check was sent to the wrong address on 3-13-09. Then April relayed a message to me that on 3-23-09 the check was mail from the east coast to the right name and address. The post office stated to me on 3/31/09 that the name Alicia Franklin was not on the box and the mail was returned. The power plus is draining me dry all they had to do was fix their mistake, send the check in the correct name and address. I have the supporting documentation. Why are they forcing me take a name that is not legally mines anymore. I need that check today!!!
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    Reviewed March 29, 2009

    Mr. Jaster rushed us thru our taxes , missing alot of our information and never gave us the right deductions. Charged us alot for having out taxes done.
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    Reviewed March 29, 2009

    A little over a month ago I went to Jackson Hewitt on Flatbush Ave in brooklyn to get my taxes done. I spoke to a gentleman named Patrick. He later informed me there were a few things i was missing and I would go in later to fix it. A few weeks later I got a call from a manager at Jackson Hewitt named Roland who said that he was Patrick's manger and that Patrick had went out of town and that he needed some information that could be filled out over the phone. I advised him that I didnt want to do anything over the phone and I wanted to go back in and get it taken care of. The manager said ok and we hung up. After much thought and advise from a friend. I decided to go somewhere else because things were taking too long to get done so I went to Liberty, we went over everything and they subitted my taxes the same day. I was informed a day or two later that it was rejected because I had already filed. I was very upset so I called Jackson Hewett and they advised me that they had sent it in the day or two after i told them not to without me being there. The manager who I advised not to send in my forms had sent them in. I went in to the tax place and the manger told me he was sorry but he didnt know he thought it would be ok if he figured out the problem himself and fixed it.
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    Reviewed March 27, 2009

    On February 12,2009,I went to Jackson Hewitt and paid Jackson Hewitt 60 dollars for an amended tax return.They had told me it would take about 6-8 wks until I got my amended return.They got everything ready and put everything in the envelope and handed it to me,the guy who was doing my taxes seem very new he had to call the manager over to help him fill in all the info in the computer.It did make me nervous but I figured the manager was looking over it that it would me fine,so I sealed the envelope with all the info in it as the manager and the tax preparer watched me,than the manager gave me the address and I put it right on the envelope while he was telling me,I went straight to the post office and mailed it.On March 25,2009 I got a letter in the mail saying the w2's were never sent with them,I was in shock,I went directly to that same Jackson Hewitt and explained it,the manager did admit to the mistake and refunded the 60 dollars back,I HAD ASKED HIM IF THEY CAN FRONT ME THE MONEY SOMEHOW HE SAID NO,He made no apologies at all even tho he admitted it was their mistake.I called the IRS and asked them how long it would take for my money because the mistake was made by Jackson Hewitt,they said it didnt matter it could take 8-12 more weeks from the time they received it.
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    Reviewed March 27, 2009

    we had almost 600.00 deducted from our fedral refund that stated it was for filling fees. both my husband and i were wondering why it was so much so we went to the office and were told it was for last years fees along with this years fees. we understand that fees would be taken out for them filling our taxes but not that much. we were told that the office would check into why it was so much and all we kept getting was blank answers.I was also told at one point that the amount that was shown on my reciept was not the amount that was taken but after adding up all the numbers and subtracting that from the amount of the check it was right. we have been going back and forth with this issue for 2 months now and still nothing has been done. the last time i had spoke with an employee there i was told the bank did not charge me the amount that i am protesting. i would like to get this resolved. i am no way trying to get out of paying for what is owed but i know i should have not been charged 300.00 per year for services i did not recieve.
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    Reviewed March 26, 2009

    I always file my tax at 2418 waco dr, last year i claim my niece and sister and received a letter from IRS. I took the papers to her office and she look it and said it was nothing she can do about becasuse i din't got the gold guaranty. then i ask her to call my tax preparer (may) she inform me da she wasn't working for the company and it was no way for her to contact her. I left the office mad and call back days latter.
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    Reviewed March 26, 2009

    I filed my taxes with Jackson Hewit on Benning Road in February, returning customer. I was I would be given a call when the money came in. I received a call around the end of February to come in and pick up my check. As it turned out this was my state refund. Jackson Hewitt had taken the preparation charge ($382.95) out of the refund. When I saw the check for a little over $100 I told the preparor that I could have waited for the larger federal check. I signed for the state check and left. One month later I called to see where my federal check was and I was told someone would call me back. As it turned out, my check had been delivered to the location, not signed in and was stolen, signed and cashed, cleared by the bank around March 4th. I spoke with Jackson Hewitt on March 21 to inquire about my refund and how come I had not received it. I was then told the check had been cashed. I told them I had not received the check and had not been informed to come in because the check was at the Benning Road location. They understood and informed me that they knew I had not come in for the check, I was one of approximately 3 customers whose checks were stolen from within, signed and cashed, I contacted the owner - EJ Joiner, 3026 St Clair Drive, Temple Hills Md (301-899-7464), his secretary said he was not in. She explained that she was waiting on a copy of the check from the Santa Monica Bank and upon receipt, she would send a copy to the Benning Road facility. I would then have to come in and sign my name 5 times, produce identification (driver's license and social security card), which I did on March 25th. When I first called Mr Joiner's office to speak with him, his secretary Denise said that he was not available and that I should call back after 1pm. I called back and he would speak with me for whatever reason and used his secretary to relay the instructions. She said I would also need to get a police report. After giving my handwriting I went to the Police Department near my home at 2701 Pennsylvania Ave., SE (6th District) to obtain a report. The officer said why don't they just reissue you a check. The report was submitted as identity theft. This should be fraud and more. I would not receive a report immediately, a detective would be in contact with me concerning the check fraud. Report number 039-514. I phoned EJ Joiner's office while in the police station and spoke to Denise again. I was very professional, never yelled or anything. I asked her why was I having to go through all of this? I am the customer and if you have an internal problem, Joiner should be speaking with me. I told her I was contacting IRS, the police, 7 on your Side (TV Station) and anyone I that I needed to. I told her IRS needed a copy of the police report. She asked me why did IRS need a police report. I told her that I would be sending IRS all documents.
    On the previous phone call I told Denise I wanted my tax preparation fee returned, she had said she needed to speak with Mr Joiner, when we spoke again she said she was writing out the check for the fee and did I want the check to be sent to the Benning Road office, I told her no, send it to my home. I have a copy of all records. What is so alarming, because no one had any answers, I did my own investigation. There was a flyer that I have a copy of that was located at the Benning Road facility. I intend to turn a copy of everything over to the detective when I receive a call. The flyer advertised, We Do Cash Tax Refund Checks - Power Check Cashing 1402 H St, NE Wash DC 20002. Phone number 202-388-1277. My federal refund check was signed, using the last 4 digits of my social security number, the first 3 numbers were no where near mine. The point is the check was deposited at 4 Power LLC. Two employees from the Benning Road office had been terminated. I'm not sure what for, the name of the employees: Devon Murray and LaKeesha Williams. I'm not saying they had anything to do with my check, but something is wrong. The facilty on South Capitol Street has been plagued with the same problem. I intend to seek further direction from any and all. I did not sign for my federal refund which was $2634.05, I'm in need of the funds and cannot believe Jackson Hewitt would make me do all the work for a problem they are having internally. You can reach me at home if you need further info. Sincerely,
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    Reviewed March 25, 2009

    I've done my taxes with a local Jackson Hewitt for three years now.
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    Reviewed March 22, 2009

    Feb 16th i called jackson hewitt tax service,their call center number is 559251-1500.a male rep took my call i requested an appointment to have our taxes done,he gave me two names juanisha and jessica gallegos-manager to schedule an appointment.oh when he said manager jessica gallegos i informed him please make the appointment with jessica.he made the appointment for feb 17th at 11am.this was to be a basic guarantee tax preparation.we had all our regired documents together.jessica did not know what she was doing!!!after 3 long hours jessica informed us that we owed the federal $1521.00 and would receive $3357.00 from state.we wanted the state refund deposited to our checking .we signed the required documents.the charge for the tax service was $286.00 we gave cash and left with an ugly gut feeling . on march 17th i went to the IRS state refund WEBSITE to check the status of our refund..the message was that we had not yet filed our state taxes.i called 1-800-852-5711 i spoke with goodwin.he informed me that the message was correct,i needed to call the office where i had the taxes prepared.i called 559251-1500 talked to vanessa she said she would call that office and have someone call me.i waited 2-hours no call back.i called again this time i talked to crystal,i expressed my concern to her and that i needed help.she put on hold and called the office where i had our taxes done.she advice me to please go to the office and talk to juanisha.we went back to the office with tax paper work that jessica had prepared.what happened is that jessica never mailed out the state tax forms only the federal.that took another 3-hours to let us know of the unprofessional service we had been charged $286.00 dollars.here my husband and i were waiting for our state refund so that we could pay our federal tax bill for $1521.00.what stress it caused both my hisband and i. juanisha was not abel to help us.she informed us that on 3/18/09 a manager from another office would call for an appointment.on 3/18/09 manager alejandrina arregin called at 10am and we scheduled an appointment with her that same day at 11am.we had to have our taxes amended which took 5 hours.jessica had put info about our income that was incorrect to many errors to mention.we would not be owing $1521.00 to the federal only $156.00 and our state refund would not be $3357.00 we would received $1602.00 from the state.we want our $286.00 dollars that we paid. also jessica was not a manager i was given false info it was her first year.
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    Reviewed March 20, 2009

    I went to J.H. for many years. I have been audited by the IRS for tax year 2004.When I was first contacted by the IRS (2007)I contacted JH and brought them the letter and was asked for supportive documentation. I provided the information requested. A year went by and after a while I just thought everything was taken care of. Then January 2009 I was again contacted by the IRS in a letter of collection. So I contacted JH again, and was told that my case or my file or... had been closed. It was closed and my documentation lost or destroyed with out contacting me or the IRS. Now the Irs wants their money. And Liz Crist has refused to help me or back up the Gold Gaurantee that I purchased. This has went on for well over a year now and I want the gold gaurantee to pay the irs the total amount of approximately $2,600. I will be picketting the Ottawa locations untill this issue is resolved. I am currently laid off and have plenty of time to lawfully pickett as many JH locations as me and my associates so desire.
    As of March 18, 2009 the IRS has had Only One correspondence from JH and that was on appx. Feb.21 2009 There have been many un returned phone calls and Ihave even been hung up on buy these people insistant on not holding up their end of the bargain Sincerely Dave Haddock you can email me at dhaddock1425@yahoo.com
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    Reviewed March 18, 2009

    On Febuary 02 2009 my husband and myself prepared our taxes at our local Jackson Hewitt. We were denied the instant refund, which was fine, however they said it would take up to 8-15 days. we were supposed to be getting back 5,767.00 but due to Jackson Hewitt's error the IRS delayed our refund and we recieved it 20 days later for a much smaller amount. Jackson Hewitt also put our State refund with our Federal refund electronically without our knowledge.
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    Reviewed March 18, 2009

    had taxes prepared at sunset rd,recieved 1st check did not know about second check,when irs sent letter telling me about second check,called jackson hewett,and was told that check had been picked up,i di not pick up check,after a little investigation ,they think was inside job,because the check did not leave the building it was cashed inside at the atm machine they have to cash tax check
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    Reviewed March 18, 2009

    i paid but they say i dent.then she tell me i paid then she say i dent. but she tell me she saw it and the computer that i did pay.i gave her 392dollars and now i have to go pay some one els to do my taxes.
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    Reviewed March 18, 2009

    i paid but they say i dent.then she tell me i paid then she say i dent. but she tell me she saw it and the computer that i did pay.i gave her 392dollars and now i have to go pay some one els to do my taxes.
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    Reviewed March 14, 2009

    steered low-income familys in minnesota to high cost loans to tie them over while waiting refunds.
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    Reviewed March 12, 2009

    Excessive amount charged for tax preparation,being a loyal customer for 15 years
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    Reviewed March 11, 2009

    Jackson Hewitt
    I have tried numerous times to get someone to help with an issue I have with my taxes that were done by Jackson Hewitt. I had my taxes prepared at JH, in 2007 for my 2006 tax return. Well last year, I was notified from the IRS that I owe money back not due to filing my taxes paying the government back, but a mistake by Jackson Hewitt, where they put in the wrong income earned than the form I gave the preparer. I have never in all my years of getting my taxes filed had any tax preparer make up numbers, change to get more back nothing, this was an error by Jackson Hewitt. I sent my information with my return back to the IRS disputing this over 3700 payment they claim I now owe, because Jackson Hewitt put an amount that was lower than my actual salary amount. I was counting on my income tax return in full that was filed for 2008, to save my home from foreclosure. I wrote and faxed over a third appeal due to hardship to the IRS, that while under dispute not to take my Federal Tax return because of that, while I am trying to get Jackson Hewitt to be held accountable for their mistake. It looks as though now that my return was taken and I am at a loss, my home will have to go for foreclosure, I am behind 3 months do to job loss, and now working as a temp making 55,000.00 less than what I made prior to my unemployment last year. I was not notified by mail from the IRS that they declined my 3rd request, I can not get no one from Jackson Hewitt to fix there mistake and be accountable for paying for there error, I am looking to be put out on the street by the end of this month because of this and I do not know what to do.
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    Reviewed March 11, 2009

    I filed my 2008 federal income taxe they put my money on the ipower card I took almost all my money off except for several hunderds of dollars. I lost the card,I reported the card lost Its been (6)sixs weeks no card has been sent to me. I call meta bank where the card was issue they told me there was nothing i can do, i call Jackson hewitt they said was nothing i can do. they can not keep my money.Please i need some type of help getting my money Back.Help Please
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    Reviewed March 10, 2009

    .On 1/24/2009 we went to jackson hewitt at walmart to file our taxes,we also filed for a money now loan, was turned down was given no reason why.We went with the ipowercard and was told there would be NO CHARGE that was the first lie.Then once the money was transfered from the bank to the card we were told the card was no good went back to agent as we were told to do, he told the card was good this went on for another 10 days.We did get our return finially,NOW we recently got notice from the IRS that there has been another error on this return.Was charged 297.00 for prep fees also 30.95 for acct set up fee. Was also cut short 40.00 on my card and givin no reason why. We would like to know why companys like thisone can promise,guarantee, to get your business then not stand behind there promises.This should be againest the law and THEY SHOULD BE HELD RESPOUNSBLE FOR ALL ERRORS.this will be the last time we will EVER use jackson hewitt and by all the complants on line this has been going on everwhere. someone needs to do somthing about this.they did not do there job right and is at fault, we feel that the money paid for there serviceshould be refunded.
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    Reviewed March 8, 2009

    seem Jackson Hewitt is false advertsing i went and got my taxes done today. I asked abouta money now loan since i was getting 2500 back they said oh it not availble this late in the season. so why is it all over there sites and tv. so i applied for a ral. Wich ive been approved every year for 4 years. i was told tonight at 845 it was denied and has no reason why it was denied
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    Reviewed March 5, 2009

    I misplace my ipower card on feb 15, 09 and call on the 18th of feb. I have not received my replacement card yet.
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    Reviewed March 5, 2009

    I misplace my ipower card on feb 15, 09 and call on the 18th of feb. I have not received my replacement card yet.
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    Reviewed March 3, 2009

    I filed my tax return on January 31,2009 and I have alreay receieved my state but on the other hand where is my Federal. I was suppose to recieve it on Feb 13th then supposedly it was pushed back by the IRS. Was told I would recieve a letter in the mail. I tried to call IRS to find out what it was going on and they told me that couldn't tell me. So now I am back to square one. The IRS has said they deposited my money in the bank which would be republic bank feb 27th. I then called nancy from jackson hewitt (which she has been going through this with me the whole entire time and has been very helpful thank you nancy) and she has told me again they haven't recieved anything all I want to know where is my money????????
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    Reviewed Feb. 27, 2009

    I WENT TO JH, TO GET MY TAX DONE.LOOK I DID GET MY MONEY.BUT NOW I AM GETTING A LETTER FROM THE I.R.S SAYING THEY WERE DONE WRONG!!!
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    Reviewed Feb. 26, 2009

    My daughter and son-in-law had their taxes prepared here this year and they charged them over $400. This was for a short form!!!! Absolutely ridiculous!! The poor things, my son-in-law lost his job and has been without any income for a month and then they charge this horrible amount!! Something needs to be done about their rates!!!!!!!!!!!
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    Reviewed Feb. 25, 2009

    I have been an employee for four years through two owners. Two weeks ago our imediate supervisor resigned abruptly. So our office had to deal dirrectly with the owners George and Mary. On the Monday following my supervisors leaving George the owner came to our office and told myself and my manager what a wonderful job we were doing and how our office was running well. Mary his wife made approached my manager while she was with a customer and told her move I need that computer and my manager said let me put this return on hold and my customer and I will move to another computer, Mary said just get out of the chair now I need the computer do you not understand. The entire time our customer was in the office mary told us that we could do better with our customer service and she was embarrised by our service. Not once except by myself and my manager was anything said to the customer to accomadate him on the dalay. We were embarrased and belittled and ridiculed infront of three customers that day. Our only responce was yes mam. Then the next day Mary the owner called me on my way home which is a 45min drive and she belitted me and explained that on my 12-14 hr days that I took no lunch and she was going to dock my pay for 30min of all my time since november, even though my time on the computer proves I was working the whole time but small intervals between clients. My pay comes this friday so we will see if that is so. Well then she told me that my hours were cut from 68 to 26.5 a wk. Then this monday when I came to clock in my owners were at my office again and explained I was being let go because she didn't like any of us and they were putting in new computers for the office and she told me that we were all --tches and we needed to leave and refused to let us have our customer copys of our own returns that we had in our personal files. Mary told me she did not have to give me a reason for my dismisal, I said please give me one and she said I cost them money giving to 25$ discounts to two customers recieving a low return to keep the customer. heck one of them only got 3$ back on there fedral return. She also said that my bonus was excessive and she was letting me go so that I did not recieve another penny from her company, and George said how are we supposed to pay the rent if you give discounts like this. Now keep in mind not once in 3yrs have we had contact or met these two individuals until last wk. I am beside my self. I didn't no what else to do or who would listen but thank you.
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    Reviewed Feb. 23, 2009

    I FEILD MY TAXS WITH THEM THEY CHARGE ME 450.OO JUST TO FILE THEM THEN THE IRS WROTE A LETTER STATING THAT THEY MADE MISTAKES ON MY TAKES WHEN I ASK THEM TO REFUND MY MONEY THAT I PAYED THEM TO PREPARED THEM THEY TOLD ME NO AND SAID THEY DID NOT MAKE ANY MISTAKE AND I HAD THE LETTER TO SHOW THEM THAT THEY MADE THE MISTAKE
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    Reviewed Feb. 22, 2009

    I recieved a money now loan from jackson hewitt which came from Santa Barbra Bank and was suppose to be paid back when i recieved my tax return. But just so happen when the stimulus check came out the money for the christmas loan was taken out of that from a different back I spoke with the manager on the phone she stated she would call me back in 15 mins but she never did to go over my taxes.
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    Reviewed Feb. 21, 2009

    I have been going to jackson hewitt for 10 yrs now. I have always got my money the next day.This year they said that i was denied of my one loan. They charge me all these fees and i had to wait for 15 days to get my money.At first they said that i could not get ipower card that i would a check the next day.I call to see if my check was here they said it was denied so in those 15 days it was put on the card instead.When my money was on the card i went to the bank to get all the money off it i was charge 1.5% to get my money.I payed all them fees and turn around and had to pay more to get the rest of my money.I think this is a rip off to charge me all these fee and do not get any of the fees back.
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    Reviewed Feb. 20, 2009

    We went into the Jackson Hewitt office locally to get our Federal tax prepared. The first woman had no idea what she was doing or how to input information into the computer. She kept asking us the same questions over and over.She also kept apologizing saying that sorry, I am new to this. She kept having to call her supervisor over to help her. Finally after about 45 minutes, I asked if she could have her supervisor do our taxes since we had gotten very little accomplished during that time. Her supervisor, Shirley came over and completed our taxes. She asked how we wanted to receive our refund and we told her by direct deposit into our checking account. She took the bank routing number and the account number and we wrote her a check for our fee in the amount of $300. We were rtold that our money would be in our account on either Feb 14th or 24th. Today I went online to track my refund and after completing the form asking for your SSN and amount of refund, it took me to a page that said the IRS had found a mistake of $300 ( thankfully to our advantage) and that our check would be MAILED by Feb 28th. So I called IRS at 800-829-0582 and spoke with a rep who told us that they had recieved our filing on Feb 3rd but no where did Jackson Hewitt submit our bank info for a direct deposit, that is why they are mailing our check. He did tell me that Jackson Hewitt checked the box indicating that we wanted direct deposit but they didn't include the necessary info for that to take place. I called our local office 352-861-9940 and after getting a fast busy signal for an hour, I looked up the number in the phone book and got a different number, which is a customer service number. After I explained what happened, she said there is no other phone number to that office but that she would send Shirley an email asking her to call me. In about an hour Shirley did call and I explained again to her that according to IRS she had not entered our bank information in order to get our money through direct deposit. Her response was, well, IRS makes mistakes all the time, over paying people. I said that hs nothing to do with THIS issue. She did admit that when they electronibally filed our paperwork some of the info had been lost. My question is... why didn't you call us then ????? So now we have another two plus weeks to wait before we are able to get the money that should have been in our account this Tuesday!! I will NEVER go back to those incompetent people at JACKSON HEWITT and I told her so when she never even apologized for the mistake. Today, people need their refund money and if Jackson Hewitt can't manage to train them properly, no one should put their trust in them. I certainly won't ever again.
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    Reviewed Feb. 20, 2009

    11-15-08 My wife and i went to apply fpr a advance loan and denied.One month later we discovered our informationwas used to receive a money card by the tax preparer.When we spoke to the manger they insisted Alicia would repay the monet but as of 2-04-2009 that loan is still open .The company wantted us to sign papers and would do our taxes for free but we declined because we didnt have legal representation and dont understand legal terms.We have filed police reports,contacted head quarters and no return phonecalls.
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    Reviewed Feb. 19, 2009

    I did my taxes with Jackson Hewitt on January 30,2009 and i my taxes put on an I-Power card which I received my taxes the next day on the 31st. I tried to pay my T-Mobile cell phone bill with the pre-paid card. The rep from T-mobile said my payment didn't go through so i told her it was money on the card. Well she tried it a second time to be sure she had the right information. So again the payment didn't go through again. Well Jackson Hewitt froze my money. They been having me calling T-Mobile for a letter from a manager and running back and forth to T-Mobile stores for a letter which T-Mobile does not do. My money has been frozen since January 31st. Jackson Hewitt customer service on the I-Power card are so Rude and when asking to speak to a manager or supervisor they hang up on you. The amount of money is $322.70 that they are saying I have to wait until T-Mobile accept the payment. I had to pay my bill with a debit card through my bank and the rest in cash at the T-Mobile store. I need help with gettn my money back that I worked for. Thank You.
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    Reviewed Feb. 19, 2009

    So I went to JH to do my taxes, and paid extra for the RAL( 1day loan). After a couple of days I call and they tell me the irs had rejected my return due to a mistake made by the preparer. Once it was fixed a couple more days goes by and I still don't have my money. They tell me I was denied for yet more mistakes made by the preparer. Now it is three weeks later and I still have no money. I called the IRS and they said there were yet more mistakes and my return would be less then excpected. I had purchesed this so called gold guerentee and they still won't give me my money. Bottom Line DO NOT NOT NOT USE JACKSON HEWITT.
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    Reviewed Feb. 19, 2009

    On January 29, 2009 I went to the Jackson Hewitt in the Wal-Mart on 2555 W. Apache Trail. This is my 8th and last year using Jackson Hewitt. I had my taxes prepared on January 29, 2009, for the 2008 tax year. They filed my Federal returns with e-file. The gentleman told me I would have the money from Federal and State would be deposited into my account within 8-15 days. My state was deposited on Feb. 11, 2009. As of Feb. 18, my Federal still has not been deposited, so I decided to go onto the Santa Barbara & Trust website to track my refund. The website said that my Federal return came into their bank on Feb. 13, 2009. The website also said that quote, We have authorized a check disbursement to you in the amount of $2,989.05. Please allow up to 24 hours for the check print authorization to be processed by your transmitter and tax preparer. Once the check record has been processed, your tax preparer will make the check available to you.. So I decided to call Jackson Hewitt at the number I was given, which is, 480-924-6600. After recieving a recording after several tries, I finally had an actual person answer by the name Chris that claimed to be the manager. I was told after Chris finally figured out the problem, that the account information for the direct deposit was wrong. How could this be, the state was deposited with no problems, and I looked at the account for the federal was the exact same. So with that said, when I talked to Jackson Hewitt and they told me they had no idea where my money was, I told them that the money was funded to them from the Santa Barbara bank. So after quite a few attempts, they called me back and said they had my money, which they DID have it for 4 days. Needless to say, I will NEVER, use, and I mean N-E-V-E-R use them again, especially when they charge $300.00 and not know where my money is. And all Chris could say is, I am sorry, I dont know what happened. My suggestion to Chris for when the next time this happens is...FIND OUT, not when it is good for you, NOW, I am the customer, remember the value of the Customer is ALWAYS right, this time I was. Thanks for NOTHING, Jackson Hewitt.
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    Reviewed Feb. 18, 2009

    I went to have my taxes filed electronically because my daughter needed money for her child. Iusually always do my own taxes because I work in accounting. I filed on 2/6/09 and have yet to get my refund and today is 2/18/09. I already had my form filled out thinking it would be cheaper and I know it was correct! she said that I was off by $5.00 so I could not get the lower rate. My refund due me was $1163.00 but she charged me $190.95!
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    Reviewed Feb. 18, 2009

    We got one of those holiday loans in November for 300.00(received a lot less). Then we got $230.36 in January vbefire we got our W-2's. When I took our W-2's in at the end of January, we got our refund. Evene after all the fees were taken out, the amount that went on the card was several hundred dollars less than what the IRS said. We are still owed $242.41 and when the money went on the card 2/12/09, they took it right back off. I think we are owed that money and no one wants to tell me anything. Thanks for not giving us all of our money. We will go to H & R Block next year.
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    Reviewed Feb. 17, 2009

    On February 2, 2009 I got my taxes prepared at Jackson Hewitt. The owner of this Jackson Hewitt did my tax preperation and rushed through the entire thing. He made lots of spelling and numerical errors when filling out my return, which I had to repeatedly correct him on. At one point, when filling out my homestead form, after correcting him so many times on the spelling of my landlord's name, he told me "it didn't matter". Near the end of the preperation, he asked me if I recived a stimulus alst year, in which I replied yes, but since I had a child in 2008 I was eligible for the rebate recovery. He told me this had nothing to do with them and the IRS issued a seperate check for it. I decided to get an assisted refund deposited onto an I-Power card in 8-15 days. Johnny told me I should recieve my refund on Friday 13, 2009. When Friday the 13th came around, the balance on my card was still 0. I didn't make a big deal about it because I called the IRS and also Jackson Hewitt and they told me to give it until Feb. 20th. However, when I asked the IRS about my rebate recovery credit, they told me they DO NOT issue seperate checks or release seperate funds for this credit and it should have been claimed on my tax return so that it would be added to my tax refund. I looked over my tax refund and did not see a credit for this at all. My federal refund was the sum of my EIC, additional child tax credit, and federal taxes paid. No more, no less. I called Jackson Hewitt to ask them about it, but they still insist the government will be sending me those additional funds on a later date. I hate when people insult my inteligence by blatant lying, so I read verbatim, what the IRS stated on their website about the recovery rebate. Then, the lady on the phone had the nerve to tell me I didn't know what I was talking about, and what I was reading was her was from the stimulus bill for 2009. I reread it to her again, but she insisted I was wrong, and she finally hung up on me. Now the IRS is saying my refund is on hold because the credit for my rebate recovery was incorrect on my return. It's February 17, 2008 and I still have not recieved anything. I am going to give it until February 20, 2009 before I let Jackson Hewitt see my nasty side. I should have known better than to deal with them. The year before they didn't send out my state and homestead forms until almost 6 weeks after I had my taxes done... which was supposed to be E-FIle. When I asked them why they had not sent it out, they told me it was my responsiblity, but they would do it for me "this time". All I can say is they have terrible, awful, horrible, very bad customer service. I hope they didn't mess me up too bad this year. Did anyone else have a problem with them in regards to the recovery rebate?
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    Reviewed Feb. 17, 2009

    i went and filed my taxes at the local j&h office on january 27th, on january 28th darlene told me that they had to remove my stimulus credit amount from my refund in order to process it and that my refund amount would be available on feb 6th, on feb 6th my direct deposit wasnt there, i called the irs told them my situation and they told my J&H had no right to remove that amount from my refund and my direct deposit would come thru on feb 10th, well little to say the 10th still no money i called the irs and they told me there was mathematical errors on JH part so my taxes would be delayed and i would recive them on the 17th, on the 12th i get a call from JH and they said my check was there, what wait a check that shouldnt be i had direct deposit they oh well it came check well i wonder why another screw up on there part. i had a hard time cashing my check and io asked JH if they could cash it seeing that they screwed it up, i was told no,, big surprise,,,,and to top it off i still had to pay the bank fees to have my taxes prepared for 2 weeks!! $135 i lost bc of there ignorance,,,,i am telling everyone from lockport dont go there
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    Reviewed Feb. 16, 2009

    The preparer did not provide the proper time that was promised also the lie to return fees for preparing the taxes incorrect
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    Reviewed Feb. 16, 2009

    I got my taxes done this year for the first time with Jackson Hewitt. What a big mistake. I always used H & R Block but this year there was a Jackson Hewitt office by my house so I thought I would try them. The people who working had no class. They just rushed me into getting my taxes done and rushed me out. When I left there my stupid iPower card wouldn't activate, they said it would by the end of the day. I had spent all day trying to make it work. Nothing. Finally I called the main Jackson Hewitt line at 1800-234-1040 waited on hold forever and spoke with a real person and got another number. I had to wait on hold for 27 mins. Finally I get the card activated and 3 days later my money is on there. Even though I spent extra money on the 1 day money back bullshit. So in this conversation they give me a district manager named Judy Hooker-209-474-3963. I left two messages with her without a call back ever. I called Jackson Hewitt office where I got my taxed done and told them I had a second look from H&R Block and they skipped me out on 900.00. They yelled at me and told me I can go to h&r block all I want, they didn't care. After all the bull and nonsense, I left messages and so on. Basically it comes down to this, They always over advertise how great they are and they aren't. False advertisement to the fullest. I will never have Mia Gulley from Stockton, California do my taxes ever again. Thanks Jackson Hewitt for nothing.
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    Reviewed Feb. 16, 2009

    I went and filed my taxes on February 5, 2009. I have been filing with this company for the past 6 years. It took them 3 hours for them to file my return. They told me I was approved for te RAL and it will be on my ipower card within 24 hours. After 24 hours it was not on my card, so I called them back and they told me it was denied and they gave me the bank number. I can Santa Barbara bank and they told me it was denied because I applied for the stimulous tax rebate, but I did not. When I was filing my taxes they asked me if I received the stimulous tax rebate and I told them yes I received $600.00. Then the bank told me my refund should be on my card by Friday, February 13, 2009. As of today I still have not received my refund. I will never ever file with the company again.
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    Reviewed Feb. 15, 2009

    I filed with Jackson Hewitt on 1/16/09 with my last paycheck stub . I have used there service for the past 9 years . On this date they insisted i take the fund on the i power card which after fees came to 413.00 i knew then something wasnt correct my usual first check is well over a 1000.00. then i go back with my w2 four days later i am denied the ral the next day . i then get a date that it will be here 1/29/,2/6, 2/13 and now the next date is 2/24. friday i call irs the tell me there was a mistake on my taxes its in the resoultion dept . i call jackson hewitt to see if we could go over the returns so i could get a more clearer picture of what was going on . now they dont have time for me .they surley had time after charging me 449.00 . my landlord gave me till yesterday to have his money for the month of feb at 4 pm . so thanks to them looks like i will be looking for a new place to live with my family . i now feel that i will never recieve my return .
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    Reviewed Feb. 14, 2009

    I filed my taxes on January 25, 2009 at a local office located at 999 Broadway, Buffalo, NY 14212, Phone (716) 895-6436. I was given an ipower card and told to check for the balance due on February 6, 2009. I did check, a balance was deposited but it was $1,500 less than what was expected. I called the Broadway office on Saturday, February 14th and inquired about the difference. I spoke to the preparer who put the lady manager on the phone who told me that the difference was being held by the federal government because of money that I owed which was only $570. She was really nasty when I asked if a mistake had been made would I get reimbursed because I purchased a gold guarantee. She refused to acknowledge that there was a mistake, was very rude so I ended the conversation. I called the northtown office seeking a resolution, he spoke with me and called the broadway office to get exact numbers. He seemed very nice at first, and assured me that he would call me back. He did, and told me that there was no mistake and that the missing $1500 was from the stimulus check that I had already received in 2008. According to Charles, the computer did it automatically and it should've been explained to me. He told me to look at line 71 and I would see it, and offered to print me out a copy. Things, still didn't add up. Why would monies that I have already received be included in monies owed. So looked up recovery rebate online and found that it was a tax credit put down for people that did not receive a stimulus check for whatever reason. SO I called Charles back, told him what I found out and was told not to read too much into it. I told him that it didn't match up with what he told me still, he got very upset and rude, still refusing to acknowledge the mistake. I asked to speak to someone who could help me, he told me to call back Monday and speak to Cathy. I said if she can't help me then I will speak to someone in the corporate office who could because based on the gold guarantee, if a mistake is made Jackson Hewitt is liable up to $5,000. Jackson Hewitt is refusing to acknowledge the mistake and pay me what is due based on the contract set forth from the company. I feel very upset that I was not treated with respect and pushed aside by not just the preparers office but another head office. All I want is what was promised to me.
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    Reviewed Feb. 14, 2009

    I had first decided to prepare my taxes online with TurboTax.com. my wife and I would be filing joint, with a dependant for the first time. So I went to TurboTax.com and followed all of the instructions. TurboTax.com said our federal refund would be $5,795.00. I was a little unsure about this amount, so I decided that we would go to Jackson Hewitt to have our taxes prepared. My wife and I filed our taxes on Feb. 3, 2009. Jackson Hewitt says we are going to receive $5,495.00 Funny how one place says I am going to get 300 less than what I thought. We were told that we had an option of having the IRS direct deposit our return into our account in 8-15 days; or do an AR, and the bank would direct deposit our refund in 8-15 days. I could have sworn I said use the IRS direct deposit option. No matter, either way it is going to take 8-15 days for our funds to be direct deposited into our account. However, the lady who prepared our taxes told us that we would be getting our refund on Friday, February 13, 2009. No refund as of yet and it is 12:03 am on Feb. 14. I then checked the customer copy of the paperwork one more time. The paperwork says that we will receive our direct deposit refund on Feb. 20, 2009. So i went to IRS.Gov, and entered all the information asked to track the status of my refund. According to the IRS,We have received your tax return and it is being processed. Unless we find mistakes or you owe other taxes, you should receive your refund by February 24, 2009. So who do I need to believe here? Jackson Hewitt says no later than Feb. 20, 2009. The IRS says 4 days after that. If I am screwed on my taxes this year, I will use TurboTax.com from now on. Not saying that Jackson Hewitt isn't good, but it is not worth the 300 in fees we had to pay, or the other 300 that we were shorted.
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    Reviewed Feb. 13, 2009

    I had my taxes filed on 1/30/2009 at the Hazel Crest Jackson Hewitt office. After requesting a RAL and my taxes were done I was told that my tax refund would be 3972.00 and my state would be 972.00. But I was not told the cost of filing. I was not told at all about having to pay a seperate fee for filing of state taxes. I was charged 569.00 for filing of federal taxes, a tax refund account handling fee paid to SBBT(Santa Barbara Bank and Trust) 8.00 additional products or services purchased from JH Tax Preparer, another 99.30 to SBBT for bank fees,and 63.00 for state tax preparation. The state taxes were (as I found out later) were supposed to an assisted refund.The state taxes were supposed to come back to the office, now I find out that they have to go to the bank first and then to the office. I still have not gotten my state taxes as of yet and it has been 2 weeks now. And why would they have to go to the bank when I was told that they would come to the office? I have had almost 800.00 come out of my refund. No one told me that the fees did not cover the preparation of my state taxes and that there was an additional fee for state taxes. I have been ripped off.
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    Reviewed Feb. 13, 2009

    I went to Jackson Hewitt to file my taxes. I paid nearly $200 for bogus services. Last year I was suppose to receive the stimulus check but made a mistake by filing as dependent. I had to do an amendment and because of that I was told by the IRS that I would receive it with next years taxes. So when I went to Jackson Hewitt I told them the situation and the manager told me that I would get the $473 that I was supposed to get last year. Everything was going fine until the tax preparer started telling me how much I would receive. In the beginning she said I would get back around $1,300. Then she broke it down and told me that my federal return was $686 and my state was $193. When I noticed this did not add up I asked why? The manager came over and about 10 minutes went by while she tried to figure out the problem. This is when I knew I made a mistake by coming to this tax company. Finally she told me that the remaining sum was the $473 stimulus check and that it would be mailed directly to my house. I choose the RAL for my federal and the AR for my state and stimulus checks. I was told I would receive the federal check no later than Saturday which was 3 days later. Needless to say I did not receive the check when they said I would. It took over week for my check. Then a few days later I went to their office to inform them that I was moving out of state I wanted to request that they mail my state refund to my new address. The manager said it was not a problem, all I needed to do was write them a statement saying that I gave them permission to do so and give them the new address. So I waited for two weeks (which was the 8-15 days it would take for the AR) and still no check. So I called the office and they told me that the check will be mailed as soon as the office receives it. So I waited some more and still no check. I called back and asked where is my money and nobody could answer my question. Finally I spoke with the regional manager and told me that my state and stimulus checks were mailed to me on 1/30/09, which was two weeks ago. Come to find out they mailed it to the old address which I specifically told them not to. The checks were returned to them and they said they would mail them out immediately. Again I stressed that they need to mail it to my new address. This was on 2/09/09 and it is now 2/13/09 and I have not received them. I am starting to wonder that they have mailed it to the wrong address again. I hope that this does not happen to anyone else but I know far worse things are going to happen if you you this company. They are not tax professionals as advertised. You are better off filing them yourself!
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    Reviewed Feb. 13, 2009

    I went to Jackson Hewitt to file my taxes. I paid nearly $200 for bogus services. Last year I was suppose to receive the stimulus check but made a mistake by filing as dependent. I had to do an amendment and because of that I was told by the IRS that I would receive it with next years taxes. So when I went to Jackson Hewitt I told them the situation and the manager told me that I would get the $473 that I was supposed to get last year. Everything was going fine until the tax preparer started telling me how much I would receive. In the beginning she said I would get back around $1,300. Then she broke it down and told me that my federal return was $686 and my state was $193. When I noticed this did not add up I asked why? The manager came over and about 10 minutes went by while she tried to figure out the problem. This is when I knew I made a mistake by coming to this tax company. Finally she told me that the remaining sum was the $473 stimulus check and that it would be mailed directly to my house. I choose the RAL for my federal and the AR for my state and stimulus checks. I was told I would receive the federal check no later than Saturday which was 3 days later. Needless to say I did not receive the check when they said I would. It took over week for my check. Then a few days later I went to their office to inform them that I was moving out of state I wanted to request that they mail my state refund to my new address. The manager said it was not a problem, all I needed to do was write them a statement saying that I gave them permission to do so and give them the new address. So I waited for two weeks (which was the 8-15 days it would take for the AR) and still no check. So I called the office and they told me that the check will be mailed as soon as the office receives it. So I waited some more and still no check. I called back and asked where is my money and nobody could answer my question. Finally I spoke with the regional manager and told me that my state and stimulus checks were mailed to me on 1/30/09, which was two weeks ago. Come to find out they mailed it to the old address which I specifically told them not to. The checks were returned to them and they said they would mail them out immediately. Again I stressed that they need to mail it to my new address. This was on 2/09/09 and it is now 2/13/09 and I have not received them. I am starting to wonder that they have mailed it to the wrong address again. I hope that this does not happen to anyone else but I know far worse things are going to happen if you you this company. They are not tax professionals as advertised. You are better off filing them yourself!
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    Reviewed Feb. 13, 2009

    I walked into the Jackson Hewitt located in the Source Mall in Westbury,NY on Old Country Rd. and asked Darby who was the only one there in the office who also turned out to be the office manager for that location. I asked her how much do you charge to do taxes,she said we start off at $100 w/$50 off.She never stated to me that they offer free estimates to do your taxes. She asked me for my W2's which I only had one because I had been disabled for almost two years and had just went back to work towards the end of the year so I had made just a little bit over $4500.00,with one dependant.When she was done which took her only about twenty minutes,she showed me how much I would be getting back and how much was being deducted.When I saw it was almost $400 I asked why so high when I didnt make that much money and only had one dependant.She said she hadn't applied the $50 coupon plus the $15 coupon I printed up off the internet,after the deductions it was still almost $350 something dollars she told me that that amount included the bank fees,she never showed me a brake down nor told me that I had the options of taking my taxes elsewhere if I didnt agree with the fees,I also requested the RAL refund 1-3 days and she never told me that that was only for the first $1,000.00 minus the $42 for the bank fees,she never told me I had to wait for 8-15 dys to recieve the rest which would be on the card,she told me I would recieve a check,that was also false information,when she printed up the tax papers and went to get them from the printer and came back to her desk with them she took the papers off the top that showed the break down of how much she was charging me to prepare my taxes and the difference the bank was charging me,the only papers she gave to me were the papers to sign that showed how much I was getting back,I never knew how much she was charging me to do my taxes minus the bank fees until three days later when I received the first $1,0000 minus the $42 in bank fees on the card. I also spoke with her boss the owner who's name is Allen and he even said that I should of seen the fees of how much she was charging me seperate from the bank fees and I explaind to him that she took those papers and turned them over and never showed them to me,she only gave me the papers to sign,and all he did was apologize and said he cant refund me any of my money back.She basically conned me into getting my taxes done there without making me fully aware of my options to take my taxes elsewhere,and showing how much I was seperately being charged from the bank fees for my taxes as well as I payed extra money to receive my taxes in 1-3 days to still have to wait 8-15 days to receive all of my money which I was told I would get within 1-3 days.I was misinformed as well as falsely informed and I want back the difference I would have paid had I would of taken my taxes elsewhere which is $200,and also and additional $500 for emotional distress due to my situation as far as me being pregnant in my third trimester.
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    Reviewed Feb. 13, 2009

    We have been going there for 3 years with no issues until this year, Brenda did our taxes and she made a $2100.00 mistake, apparently she entered the stimulus amount wrong even after my husband told her he would get the correct amount, her answer to him was it doesnt't matter what you got? Apparently it does that mistake has shorted us $2100.00 but do they care no, my husband called to talk to manager last week, she was out of town, she supposedly comes back a week later and tells him there is nothing they can do? Excuse me, are you guys not tax professionals? I WILL NEVER GO TO JACKSON HEWITT AGAIN and I will tell everyone that I possibly can that they are liars and crooks. I am three months pregnant and we could have really used this money.
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    Reviewed Feb. 13, 2009

    I have been going to Jackson Hewitt for many years and have NEVER had a problem with them.....until this year. The company actually took a turn this year and I found myself being mislead, lied to, and overcharged. Let alone they made a $900.00 error on my return (good thing for them I didn't get the Gold Guarantee...too bad for me though). Then to boot I received my refund later than they told me. I think we all need to join together and submit these complaints to the Better Business Bureau. If anyone else was mislead about the ipower card I'd be interested in hearing your story.
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    Reviewed Feb. 12, 2009

    I filed my taxes with them and had my refund put on the i power card. There were purchases that I saw on line that I did not make. Contacted the companies for these purchases and one gave me a ship to address, I looked up the address and it came up with my tax preparers name. Filed police report and contacted Jackson Hewitt. Nothing is being done. This ahs been going on since 01/23/2009.
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    Reviewed Feb. 11, 2009

    I had my taxes done by preparer Cinamon Corley. Basically she screwed up my state tax return. I tried calling the phone # listed on my papaer work and it is a fast busy signal. Then I called the customer service line and they can not give me the # to that office location. The customer service line gave me an office close to me but then gave me the fax # not the store #. So I decided to go over to the office that prepared my taxes and they saw the mistake but then told me that I would have to come back tomorrow 02/12 and do an amendment and I have to pay for the amendment to be done and then they will refund my money back. Why should I have to pay any more money than what I already paid which is $469.00 to have my taxes prepared. I would like my money refunded to me. Well I said to the girl in the office not Cinnamon the preparer (she was not in) that I would call the corporate office and complain and she said that there wasn't any. I advised that I will contact the customer service # to get that info. When I called customer service one rep gave me a phone # of 973-630-0680...to no avail I got voice mail. I called back the customer service # and they advised me that they could not give me a corporate #. I said that I already have one she said that she could not give me one. I said that I want to speak to someone in the corporate office a live person and they refused to give me any info...said that they will email my complaint and have someone call me back. I advised that I would like a cb by 02/12/09 she said that she could not promise that I said that if Jackson Hewitt tells me that I have to come back tomorrow to amend my taxes and give them more money than they should be able to call me back in a timely manor...which to me is 24 hrs. Madeline the supervisor at Jackson Hewitt Customer Service said that she could not promise that. I advised that if I do not have a call back by 4pm EST 02/12/09 than I will contact the BBB, News Channels and every one else that can listen to how the rape your wallet and they will not stand by thier product.
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    Reviewed Feb. 11, 2009

    I had Jackson Hewitt prepare my taxes, but they made mistakes on it. I should have received more than I did. I am trying to fix it, but they act like they don't want to help. If they make a mistake, I believe the fees should be returned whether you have a guarantee or not. They are supposed to be tax professionals, but they are just normal people who hurry up and pass a tax class, but have absolutely NO idea what they are doing. I hope Jackson Hewitt goes out of business.
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    Reviewed Feb. 11, 2009

    Well my husband and I took our W2 forms to an office in town, Little did we know that would be the biggest mistake of the year!! The lady who filled out our forms did not have a clue what she was doing!! We had to correct almost everything from names to birthdates! Which was all right in front of her? When we walked into the office the very first question we asked her was if we should be waiting on any kind of forms from an IRA that my husband had taken out in 08, She told us no that she could just put it on our return... So we asked her several times after that if she had added that to ours forms and every time she assured us that she had! Well low and behold a 1099 form came in the mail the very next day, so my husband calls the lady back and she informs us that we will have to pay a $110.00 amendment fee to fix it because it was never put on the form and that if had been we would not have to pay for the amendment!! So I told my husband to hang up the phone and I called the main office in our town and asked to speak with Patsy Busby, who was very rude but agreed to our amendment for free. So when I called her back and she stated that our penalty fee for the IRA had went form 230.00 to 1063.00 I was shocked and asked how that came about? She told me that she would not explain it over the phone that we would have to meet!So my husband and I met with her on Saturday 2/6/2009 and have the whole conversation recorded! She was very rude, yelled at us in the middle of the office with workers and customers present and pretty much told that we could leave and when we insisted that she talk to us her cell phone rings and she answers it and starts talking on it after we waited three days to talk to her and the whole conversation took Seven minutes!! So we left, and I have spoke to several different people at the main office in Little Rock Arkansas to get a refund for what we paid to get them done.. They are about as much help as the local people were, they keep making excuses and are just as rude!
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    Reviewed Feb. 11, 2009

    I usually go to H&R Block to have my taxes prepared, but I moved in the late spring of last year, and where I live, the Jackson Hewitt office is closer. So I went out on a limb, and decided that I'd give them a try. The preparation went smoothly, and I opted for the Refund Anticipation Loan (RAL). My total for the preparation fees came to $400.95, which is a bit steep, but nonetheless, I did not mind paying these fees, because i needed the money promptly, and as we all know, there's a price to pay for convenience. January 31st was the day that I filed my taxes; February 1st, it was accepted by the IRS; February 2nd, I was informed by the automated 1-866 number that the bank denied my RAL, and a paper check would be issued in 8-15 days.
    Now- I have a bit of a problem with this. why was I denied? I can't seem to get an answer from anyone. In the past two years, I've gotten the money back in the form of an RAL, the very next day, with no problem. What is the bank's decision based on? It can't be my credit score, because my score is in the 700's. It's definitely got me annoyed, because I could have gone to a small, independently owned office here in town, and had my taxes prepared for $65. Or, I could have gone online and done it myself for free. Either of these two options that I had would have left me waiting about two weeks for the IRS to direct deposit the money into my bank account. But as I already stated, I needed the money faster, so I decided against those options. Now I have to wait for the Santa Barbara Bank and Trust to recieve my money from the IRS, print a paper check, and send it to the local office. When it arrives there, They're supposed to contact me, and then I can go pick it up. I gave them my bank account and routing numbers- why aren't they direct deposting the money into my account? It all sounds a bit fishy to me, and from all of the complaints I've seen, it seems like the bank doesn't even have the funds to front the money to people. Jackson Hewitt should not falsely offer a rapid refund if they don't have the resources to supply this service. It's a gimmick, a way for them to make more money off of you, by promising something they cannot deliver.
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    Reviewed Feb. 11, 2009

    I went to jackson Hewitt to get my tax done . To get them back the next day . the told me i couldnt do that . it would be 7 to 10 days. i said ok going on the 2nd week and counting still no check it cost me 300 and some . to get it done and i want my money back the I.R.S has excepted my refund a week ago . what the smack. i want my money back today!
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    Reviewed Feb. 11, 2009

    I am trully frustrated at this point. I am currently on the phone with Jackson Hewitt ipower accounts and have been on hold for some time. The issue is pretty much this. I placed on order on walmart.com and the order was cancelled by walmart because they are particular about the type of credit cards you use. The authorization is a substantial amount. I have made at leaset 1 phone call per day sometimes 5 or more to jackson hewitt ipower accounts, now being charged 2.50 every time I make that call. Any how because of the amount of the purchase they require a fax with information on it as to why the order was cancelled and merchant id and authorization code all that jive. I have requested the fax from walmart on 5 different days, the faxed the first one on Feb 4 2009. However people at the call center including management can't seem to find this fax. So once again today I requested walmart resend that info. They should have it in a few hours. So in the mean time I will wait on that. My other authoriztion stems from a gas station where I was going to pay at the pump used my ipower card got the ok and then realized I had left my key to my gas tank at home. So I canceled the transaction, went inside and asked the clerk if it had canceled and she said yes it did so I then bought a few things from inside the store and left. Later that day I went to an ATM and tried to get cash and it kept saying insf. funds. So I came home checked my account online and realized that there was now 75.50 being held as an authorization for gas I NEVER GOT! So I called corporate office of the place where I was going to get gas gave her all the information she would need to clear up this issue with Jackson hewitt ipower accounts, however every time she would call they would hang up on her. So finally I just called her then called ipower on 3 way to get this matter cleared up. She had to research to get the information needed, I still need to call her back. In the mean time I called to ipower accounts and was on the phone with them asked them to hold for a minute while i contacted walmart to clear up that issue he said sure, had walmart on the phone and clicked back over only to discover the gentlemen i was speaking with hung up on me.
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    Reviewed Feb. 11, 2009

    robot calls, I am on the do not call list, Can't find a corp.office #
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    Reviewed Feb. 10, 2009

    On February 10,2009 I saw Trent Davis standing outside of the Jackson Hewitt building. I did not know he worked there- he was outside on his cell phone. There are other businesses in the same shopping center- so I did not know he worked at JH. I motioned for him to come over to the car. He did, and we began to talk about him and his x-girlfriend (my step daughter). She had told him not to claim her child (not his child by blood) on his taxes this year. And she recorded the conversation. She found out that he had and I was simply telling him that they knew he had and that she had called the IRS. His sister, EDWANA BANKS works there. (nor did I know that). After he and I had a conversation, she called me (left a message on the answering machine) from the Jacksin Hewitt number (501-676-3340) threatening me if I came up there again she would have me banned from the area. She proceeded to yell and make accusations over the answering machine so long that it finally cut her off. (over a minute long hateful message) I still have this message and would love for someone to hear it. Mostly because she called from HER JOB and had time to do this- where is the level of professionalism there. I will certainly not recommend anyone to go there since she is there. If I had known either of them worked there, I would not have talked to him. His and my conversation was not ugly anyhow. She made it ugly by calling my phone. how does it look when you see "Jackson Hewitt" on the caller ID and then the message left is so bold and hateful? I plan to call the Better Business Bureau also to report this, but I wanted to start here first. Hopefully it can be resolved before it goes that far.
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    Reviewed Feb. 10, 2009

    well I went into the store on monday the 12 09 and they did my tax and said that the irs did not open untill friday so that was fine I tried to get the 24 hr loan they said to call sat to see if i had been approved!when i called back they said they was still waiting so i called sunday and they said they i was approved and that the money should be there by five that day or the next well when i call the next day they said it was not approved and i said you just told me yesterday the i was well moving on well i was supposed to get it by 1-30-09 or 2-6-09 i still have not got it and they are saying i will not get it untill 2-24-09 they took my state and put it on this card and it was supposed to be sent in the form of a check to then for me to pick up but they took it upon them selfs to put this on my card for the fees i had no idea the to file my federal was going to cost me over 200 and my state over 50 i have never had this much trouble with my taxs and i have always used jackson hewitt i will never again us them......
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    Reviewed Feb. 10, 2009

    My husband went to Jackson Hewitt to file our taxes and I was going to go the next day and sign,when he saw that we were only getting back $4600.00 before the $260.00 fees,he knew something was wrong.I am a homemaker and my husband makes less than $65,000.00 a year and we have four kids under the age of ten.He told the guy that he wasn't going to file the taxes with them and asked for his w2's back the man refused to give them back saying its against the law to give them back.Ummmm no,it's against the law to NOT give them back.My husband left because he belived the guy.I called the next day and said I would be coming to pick up my forms and the lady told me that we owed her $79.00 for prepration fees.WHAT?They were not prepared and futhermore I wasn't even there.Nothing had been signed whatsoever!I ended up paying the $79.00 just so I could get my w2's and house payment intrest form back so I could file somewhere elese,but I think what they did was illagal!They cannot keep someones personal doucoments from them.Just like a buissness cannot not send you a w2 form because you were a lousy worker or quit on them.Their your documents and you are intitled to them!
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    Reviewed Feb. 10, 2009

    it was not clearly explained to me about this ipower card, i was not told that if i did this card in the begining that i had to file the same way for my refund. i have had nothing but problems with this card double transaction charges, no one to contact to clear this up. nobody seems to have contact numbers for the bank that is handling this. i have been brought to tears because even now that im typing to you they have over 700.00 of my money held up with deplicate charges. that no one seems to know how to help me. it has been over a week and it is still not cleared up. never again
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    Reviewed Feb. 10, 2009

    the person who did my tax return david millam
    he made up all my income and all my tax return was not correct only thing he got right was my ss. number and my name
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    Reviewed Feb. 9, 2009

    I took my taxes in on Jan.31,2009 to have them prepared.On Feb.1 at about 300pm a gentlemam from that office Darren or Aaron called me to tell me that the preparer had forgotten to take a copy of my W2's.Because it was so late in the evening i advised him that i would drop them off first thing on Monday Feb2nd.in which i did. On Feb.4th i called the IRS processing center to check o the status there was no record of my returns.On Feb,5th i again called to check on my status of my return and have been continueing to do so daily and i still have not received my refunf nor does anyone have any knowledge of when my return will be ready.I am payiny for a RAL Refund so that i could have received my returns in a propmt manner.The time period is well over due and i could have elected to have received a paper check if i knew that having my taxes prepared would have been such a problem. I feel as though i should be refunded my preparation fees due to errors with preparation.I asked Michelle as to why i was never notified on this problem however she was not able to give a specfic answer,this is not good custmer service on behalf of your staff.
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    Reviewed Feb. 9, 2009

    I went to jackson hewitt for the second year in a row. I applied for the ral loan and recieved that the next day, with 600.00 coming in 8-16 days. After day 18 I called the branch thinking maybe the check went to them instead, the lady told me she did't know when or how it would come, and that the IRS takes their sweet time depositing funds. I found it hard to believe that she did't know this info, after all am I the only person in this area who applied for this? Well I checked with the IRS and my return had several mistakes made which has caused it to be delayed, and now instead of 600.00 I may receive 250.00. I paid 395.00 for them to file my taxes correctly, I should get that back. I am going back to tax act.com
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    Reviewed Feb. 8, 2009

    I am a Spanish speaking woman and was having my taxes prepared by Jackson Hewitt for the first time. I have a simple filing, one w2 and a daughter. I had also provided three years of returns as well to make it even simpler. I was received my forms after having signed many documents. I returned home and a friend reviewed the forms and asked me how much it had cost me to prepare. I told him it was $122.00. He thought that might be a bit high as I had only paid $70 the year before. After looking into it a bit further he realized that I had paid $365 plus a $30.95 fee to have my taxes auto deposited within 8-15 days. I was confused when I walked out but as I had not paid or received any mony I thought it was going to be alright. I was to have received $1252 returned and when my friend contacted the office to inquire as to what the fees were after answering a few questions about the the filing(3 of W2? any Dependents? ) he was told it would cost about $100-$120. After questioning as to why then I was charged $365 Adeel's response was "Well you know she has a TIN#" when he was questioned as to what he was inferring he immediately changed the subject. He then stated that he had no control over the fees, everything was calculated by the system. My friend explained that I would like to have my returned canceled (this phone call was at 6:15), My fiend was told by Adeel that he (Adeel) would have to call his manager and discuss with him what could be done. This call ended at about 6:25 and then ten minutes passed and my friend thought that most likely the store would close at 7:00pm and I would then be told that all the paperwork for the day was submitted. My friend called back at 6:40 and was told that he would have to call the other location and speak with the manager Rahil. When originally asked in prior phone call we were told that the names could not be given out. The phone call was made at 6:45 to the Dundee store and Rahil answered and was immediately told that I wanted to cancel my submission because I was mislead into accepting fees and never clearly understood the fee I was paying. My friend spoke to Rahil in English and instructed him that I was right next to him and would like to speak to the Spanish speaking lady who had translated to me during the preparation time with Adeel. Rahil was told that I would be telling her that I wanted my tax return canceled. Rahil transfered the phone to Sandra and I expressed my desire to have my documents canceled this took all of 5 min and she said she would see what she could do. After about two minutes Sandra returned to the phone and said she couldn't cancel the return as it had already been processed. I passed the phone to my friend who was told the same thing. He had asked what the time stamp on the submit ion of the document was. He was told 6:58pm. At this time it was 7:03 and he had explained that this was exactly why there was a rush to call, so that this could not happen. There was some complaining done and the call was returned to Rahil , after a few more complaints and a request for Rahil's last name, my friend was told if he wanted Rahil's last name he would have to come to the store to get it and Rahil hung up the phone. At 7:30 we went over to the store on Dundee with all the documents to see if the cancellation was still possible. When we walked in, the first request from my fiend was to get business cards from Rahil and Sandra. After reviewing the forms, Rahil couldn't explain the $365 fee and tried to explain that the base price they charged was $190 and it went up from there. When questioned by my friend about why he was quoted $100-$120 Rahil then got up and went in the back where there were two other men listening intently to everything that was going on. He then returned and said he would write a check for $200. However the check would not be written until the return had cleared from the IRS as they didn't receive the money until the release. My friend questioned as to see if Rahil would write something out to that effect. Rahil agreed and then My friend remembered, Rahil wrote his name on a blank business card and Adeel had one printed with his name on it. So after Rahil completed the document stating that the $200 would be paid when funds were received and signed it my friend requested that another employee in the office witness and sign the document. My friends thinking was that when the time passed and I questioned where the $200 was and submitted the letter, I would be told that Rahil didn't work here or was not authorized to make that decision. Rahil looked at my friend confused as to what I was requesting and suggested that he sign it . After explaining to Rahil that it would be appropriate to have two signatures from both parties to be perfect. Immediately one of the men from behind the wall came out and started yelling that my friend was being unreasonable and that that was it, he grabbed the payment letter and ripped up. This person then stated that the return would be (I forget the word) but canceled and I would then be free to submit another return at some other company. My friend questioned the rational and then questioned just what this person stated. Again, we were told that as soon as the tax return was cleared it would be canceled. My friend made a phone call to the police department to question the legal situation we were in and was told it was a Civil matter at that point and no laws had been broken so it could end with an agreement by both parties. We accepted the cancellation. Which is what I wanted in the first place but had to fight and complain from 5:30 until 8:30. The bottom line is that not only is the experience a horrible event to have had to go through, I am a single mother doing what I can to raise my daughter, teaching her to be independent and not to let people take advantage of her and she went though this whole process from start to finish. I have been embarrassed having been but through this. I feel I have been taken advantage of and the stress of having to fight to make it right is just extremly unreasonable.
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    Reviewed Feb. 8, 2009

    My husband and I filed a joint return on 1/22/09. We applied for an RAL and informed the next day that it was denied (turned out we got a credit from the previous year which increased the anticipated refund amount but sent out a flag and delayed our refund) and would change over to the assisted refund and we would get our refund in the 8 to 15 day range. I began checking both the jackson hewitt and irs where's my refund site pretty much daily. On 2-5-09 the irs web site stated that our funds would be direct deposited on 2-6-09 (into the santa barbara bank jackson hewitt processes the refunds through) 2-6-09 came and still no refund. Called the local office and they said they have no idea how long it takes them to process the money and issue the check. Now its the end of business day 2-7-09 and still no check. The person at local office says she doesnt know if checks print on Sundays or not, she believes they do. OK so what do they tell people who come in on saturdays who qualify for RAL? do they get a check on Sunday or have to wait until Monday???
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    Reviewed Feb. 7, 2009

    As with every person that has made a public compliant against this so called Rapid Refund, I too will never deal with another large franchise tax preparation business. The Ipower card is a ripp off. Fee for this, fees for that. IT'S MY MONEY! Did you know that an ATM inquiry costs $.50? If you use the card as a debit and not a credit - yep...it's a charge. And they do not load the card as promised. But then the card and the endless fees associated with this card are NOT explained to anyone. The best way to avoid this endless parade of fees is to tranfer that money out & ito a bank acct. - charge again. And there is a limit on the amount you can tranfer off. My card was not loaded with the full amount. They played with MY MONEY before they loaded the balance of my Federal Tax Refund - over $600.00 14 days later. And my State was loaded on it too, yet the girl at the office kept telling everyone State refunds are mailed to your home. So everyone out there, how do you feel knowing Jackson Hewitt pimps a product that gives the banks your money to earn interest not paid to you? Not to mention the fees you pay for the priviledge of using YOUR money. Then to add insult to injury, I received a letter from IRS stating I owe over $1,000.00 for unreported wages - unemployment compensation.Was I asked or told you pay taxes on unemployment compensation - NO. Now I know I have to file an amended return for 2007 & 2008. Thanks Jackson Hewitt and Ipower card. Can I at least get a kiss for that screwing?
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    Reviewed Feb. 7, 2009

    As with every person that has made a public compliant against this so called Rapid Refund, I too will never deal with another large franchise tax preparation business. The Ipower card is a ripp off. Fee for this, fees for that. IT'S MY MONEY! Did you know that an ATM inquiry costs $.50? If you use the card as a debit and not a credit - yep...it's a charge. And they do not load the card as promised. But then the card and the endless fees associated with this card are NOT explained to anyone. The best way to avoid this endless parade of fees is to tranfer that money out & ito a bank acct. - charge again. And there is a limit on the amount you can tranfer off. My card was not loaded with the full amount. They played with MY MONEY before they loaded the balance of my Federal Tax Refund - over $600.00 14 days later. And my State was loaded on it too, yet the girl at the office kept telling everyone State refunds are mailed to your home. So everyone out there, how do you feel knowing Jackson Hewitt pimps a product that gives the banks your money to earn interest not paid to you? Not to mention the fees you pay for the priviledge of using YOUR money. Then to add insult to injury, I received a letter from IRS stating I owe over $1,000.00 for unreported wages - unemployment compensation.Was I asked or told you pay taxes on unemployment compensation - NO. Now I know I have to file an amended return for 2007 & 2008. Thanks Jackson Hewitt and Ipower card. Can I at least get a kiss for that screwing?
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    Reviewed Feb. 7, 2009

    The lady had no idea what she was doing. I had to basically walk her through 45% of the process. That should have been my first hint to get up and run. Then come to find out they jipped me out of over $700 of my state refund. The Refund participation loan is a scam. They say no qualifications have to be met but then you get a decline notice. I was told to call the number at the bottom and they couldn't tell me why i was declined. all he said was that it could be because i have never filed my taxes with jackson hewitt before.
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    Reviewed Feb. 7, 2009

    I cannot believe I am still waiting for my taxes!!! I filed a for a refund aniticipation loan(RAL) on 1/24/09 and was never explained nothing about it. They didn't say that it was credit based or something on my tax form could affect the decision. I needed the money quick and still havn't gotten it. I asked the lady quite a few times in my visit if she was sure I could get it within a day. She said yes without any disregard that I might not get it. Well when I called the next day on 1/25/09 they were very rude to me saying they were busy with other customers and havnt checked the fax machine for checks yet. Am I not a customer?! It takes two seconds to run out back and look, plus I called right when they opened, so why didn't they look and see if anything was faxed? Well I asked them why I was denied and they said they didn't know. They gave me the number to Santa Barbara Trust Bank. The number is for checking the RAL request. You enter your information and then it tells you if you are denied or not. I did that and it said I was denied because of information that makes it ineligible for this loan. At the end of the message it states what date to call back on to see if the IRS had made a deposit. The date was Febuary 6th, 2009. So I actually talked to a representative at this bank and they didn't know what they were talking about. They didn't even specify why I couldn't get this loan. I was pissed! Today is febuary 6th and I called Jackson Hewitt to see if my funds were in yet and they weren't. Now when I call that bank number it says no new date for when my refund will be in. I talked to a representative again today and they are trying to say that the IRS only deposits money once a week. How is that possible when people file differently and on different days? Something just isnt right about this company and this bank. They lie, decieve, and don't even know what they are doing! They are a rip off. I tried seeing if I could get it changed from a check to direct deposit and I guess that is not possible. For as long as I have waited and how much further in debt I am now is not right. Especially when I called the lady up from Jackson Hewitt today she said if the bank said that is the anicipated date of deposit the IRS usually gets it in. And it is not. So I look like I am lying to my landlord because I keep telling him my deposit dates, and they keep changing! Even the IRS website keeps changing! And now it is saying I have to check up in a week instead of an actual deposit date! I can't go much longer and don't feel that Jackson Hewitt deserves my money because for as long as I have waited I could have filed the damn thing myself and gotten my money faster probably! I am going to fight them and call a tax advocate because this has been too long. It has been two weeks since I have filed and shouldn't have a reason to wait any longer. PLEASE DO NOT GO TO JACKSON HEWITT!!! THE DECIEVE YOU FOR YOUR MONEY! DO IT YOURSELF WITH DIRECT DEPOSIT!!!!
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    Reviewed Feb. 6, 2009

    Why is it every year I receive phone calls at my residence about return checks and their status??? I get phone calls all hours of the day & night from your customers & I'm getting sick and tired of it, this has been going on for 5-6 years now. I talked to corporate last year and was assured that this would stop apparently they lied. I was told that they had this number for 15 years that means nothing to me as I've had mine for 23+ years. I just want this to stop immediately, educate your customers with telephone numbers & their use. I expect an answer either by phone / e-mail or whatever means as long as I get an answer ASAP>
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    Reviewed Feb. 5, 2009

    I had my taxes done on or around January 28th and was charged around $296 for tax preparation. While having my taxes done I asked if I could just mail my taxes off myself and I was told it would still have to pay the $296 for fees. I have been having my taxes done by Jackson Hewitt since 2002 but this is my last year dealing with them. I have never had a problem with them until now. I was so upset with the charge for the preparation that I called their main office on McArthur road to find out what the fees are for filing taxes. I was told by a rude person that they start at $89.00. I told the lady at that office that I normally pay $100 or maybe $200 to get my taxes done with the rapid refund and now its gone up $100 since last year. I had only one W2 form and I didn't itemize or anything. The lady I spoke with said the fees went up because of the paperwork and the work they put in to doing taxes. I told her I took the tax class and all you have to do is put in the information on the W2 and the computer program does all the figuring for you. At the end of the conversation I assured her that I would not be getting my taxes done at Jackson Hewitt anymore and she didn't try to say anything to me to make me want to come back next year. The business is shady with a big S.
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    Reviewed Feb. 5, 2009

    I visited a Jackson-Hewitt office at Wal-mart in Biloxi,Ms at 0900 on a Saturday. I questioned the tax person about receipts I kept throughout the year on different expenses. She told me to bring the receipt with me when i return to file for taxes. I brought the receipts, but she didn;t acknowledge the receipts when presented to her. I am not sure that I got a full tax refund. Last year another tax paper at Jackson-Hewitt advised me to hold on to my expens receipts to file for 2008 taxes. Then, she went on to say we will call you sunday to pick up your check. My wife and I sat home all day Sunday awaiting the phone call. I finally called the lady and asked what is the status of my check? She said the loan was denied, and couldn't tell me why. She didn't fully disclose to me that the loan was based up approval or approval of a credit score. I felt very mislead by the tax preparer. Now, my tax return is handled by SBBT bank and then back through Jackson- Hewitt. I will never return to Jackson _hewitt and will not recommend the company. She was more interested in letting us go to eat her food with her husband waiting for her. I can't believe all the time and money I will lose to complete a simple tax return. Just Bad customer service all around.
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    Reviewed Feb. 5, 2009

    I went to Jackson Hewitt to get my taxes done on January 15th,2009 and I was told that I would be getting a refund of 8483.00 I asked the tax preparer are you sure? He told me yes and i was very excited. When I received my income tax check it was only for 7283.00 so I called the IRS to see if someone had garnished my taxes and they told me no. They told me that Jackson Hewitt gave me the wrong refund amount so when I called the man at Jackson Hewitt who prepared my taxes to question him about the problem he told me that there was a glich in the system and that he was sorry and that he had been getting alot of calls about this same problem and that there was nothing he could do. I then called the corporate office so I thought and a lady answered the call and took my complaint and told me that she would make my problem a priority and that I would would be hearing from the corporate office on Monday because it was a Friday. She said that she would have to forward the complaint to corporate, well its been over a week and I still have not heard anything from anyone I called back and spoke to the same woman who absolutely knows anything about anything!!! and all she could say is Im sorry I will forward this to corporate and I told her I thought you already did that!!! The bottom line is I would like for Jackson Hewitt to give me the $1200.00 dollars that my paper work says that I should get. It is not my fault that the system has a glich in it and that is not a good enough explanation for me I should be compensated because i paid them over $300.00 dollars to do my taxes and then they make a mistake and the only thing they can tell me to try and make me feel better is that this has been happening to alot of people this year. I will never use them again!!!!!!
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    Reviewed Feb. 5, 2009

    Follow up on my post from 1/23, I still have not received my money and it is now 2/5. I finally talked to the owners son who said that the preparer was new and just didn't have the correct information. DUH you turn her loose unsupervised to play with people's lives like that? He then told me that the AR check returns are only received on Thursdays and Fridays. So I guess I dont have to call that 800 number to see if the check is in over and over. I also heard from the IRS. It seems that the preparer made an error on my return, something to do with the stimilus rebate. The owner's son said yea the IRS didn't tell us until a week ago that it was supposed to be left blank so all the returns were held up. I don't have any faith in actually getting money any time soon. And the fees they charge are definitely not worth the lies and headaches. Oh, he did offer a discount for next year's preparation. I'm going to wait until I get my money to tell him what he can do with THAT!
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    Reviewed Feb. 5, 2009

    I went to jackson hewitt this year as i have for the past 5 years, but this was a different location. when i arrived it just seemed like the tax preparer was hurring to sit me down, stomping on the key board after each question faster and faster and after, she was just pretty much reaching to get me out after the paper work just to get to the next person, its like they make commision on each person. anyway after i was done i seat down to watch as the last customer of the day was uppon her desk.she took all the time in the world for this person eveery year i get the next day loan every year i got it, i was denied!! so i came in to talk with this so called professional, and she said to call the bank, or the irs! she says this is out of my hands i was so sickened when the verry next moment i noticed the lady from yesterday she had came in and asked for her check and they delevierd, she was so in a hurry to get the last customer, she missed filed my taxes......
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    Reviewed Feb. 5, 2009

    I should have gotten the earned income credit. Question the lady multi times and she just played dumb. Also put the wrong birthdate on my tax return. I need to call IRS tomorrow to find out what I need to do to correct the mistake she did so I can get my refund. This was my first and last time I will use them. Can do a better job messing my taxes up myself without having to pay someone to do it. I am sure I wont get my money back I paid to have them done,
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    Reviewed Feb. 5, 2009

    They rush you right out they do not tell you every thing i will never never go there again and the sevice was really messed up this year as for the ipower card so many changes on it .It driving me crazy .Next YEAR I am GOING TO H R BLOCK I felt my taxes was not done right at all
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    Reviewed Feb. 4, 2009

    I filed with Jackson Hewitt on 1/16/09. I applied for the RAL loan. The next day I got a call saying I didnt get approved. I asked why, but they could not give me an answer. They told me that I would have t wait 8-15 days for my refund and according to the bank they use Republic Bank I was supposed to get my refund on 1/30/09. I called Republic Bank and Jackson Hewitt the entire day on 1/20/09 but still no refund. I finally got to speak with someone at a Corporate Branch office with Jackson Hewitt in my area and was told that because of a tax credit the IRS gave me is why it was placed on hold. They then said that my refund would take an additional 8-15 days. I told them I am not going to wait that long for my refund. I signed an agreement with them stating I was supposed to get my money, but everytime I would call I would get a different story. I even called the IRS and they said they most likely are not gonna realse the funds til on or after 2/15/09. Jackson Hewitt is stating they are not going to cut me a check until they get there money from the IRS first. I said that doesnt make sense if you use a bank to give out loan for anticipated monies from the IRS why do I have to wait until they get there money from the IRS. The whole situation just does not make since. I was told the money would then be here on 2/4/09 and to no surprise....still no money.They now cannot give my a date or any information regarding when my refund is expected to come in. It is an outrage, it is rediculous, and I have already advised them they will be hearing from a lawyer.
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    Reviewed Feb. 4, 2009

    Basically no up front costs were presented in writing before the taxes were prepared even though I asked for them.
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    Reviewed Feb. 4, 2009

    On 1-29-09 I went to Jackson Hewitt the same as every year for the past 5 years. This year I did the i-power card and got the Holiday loan so I have to use this card for my taxes.
    I was ripped off!!! Big time!!! First of all it cost 408.00 just for the preparation and that's deducting a 25 dollar coupon and another 35 dollars that was deducted from the ipower in advance. Then I was charged another 135.00 for the RAL! A total of 543.00, what a joke! Then I was denied the RAL because SBT said there were common errors or problems w/the return. Now It will take 8-15 days. I called the 800 number 3 times and was told they would e-mail my local office and someone would get back to me, I waited all last week, nothing. I went down there today and there were a lot of other customers complaining and I found out I have been being charged interest fees [when I was told there were none until March] and that it will cost 1.5% of the total on my card if I want to transpher it to my bank! If I close the card it's another 15 dollar fee! I was given a booklet today that explained some of it; that they never gave me before. There was a couple in there that said they were told we have to wait over 21 days or untill the IRS releases the money. This couple said they've been waiting 25 days already. They also said the ipower website said the money is avalable and they still can't get there money off. I am so upset! My tax refund is over 5,000. I need it for my mortgage and my untility bills! My gas and electric was 650.00 last month (NIPSCO NW Indiana [the bills are outragious]) and I'm affraid we'll end up getting shut off before I ever see a penny of my tax return! I feel this is DEFINETLY preditory lending!!!!! I will never go to Jackson Hewitt again and for everyone eles out there DO NOT get the i-power card and stay away from Jackson Hewitt!!
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    Reviewed Feb. 4, 2009

    I went to Jackson Hewitt on 02/02/09 to file taxes. I have gone to them for about 10 years and never had a problem. I got a money now loan the same day and the rest would be put on the ipwer card (rip-off) the next day. I called and they said I was denied and Jackson Hewitt & SBBT have given me the run around. I would like to have my processing charges back. If I knew I was going to have to wait 8 to 15 days I would have done them myself and sent them to the IRS for free. I am very upset and disgusted with this.
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    Reviewed Feb. 3, 2009

    This place was not great at all. I had an issue with Crystal. After explaining to her that I only want a direct deposit, and not a check I was issued a check anyway. The first young lady who helped me was inexperienced and may not have meant any harm so I could not blame her too much.She tried her best to assist me with the knowledge she was given. I did provide my routing and account numbers to her. She asked for me to come another day due to a system issue (no problem). The problems started when I met with Crystal. It was fine at first until I received the fee amount. I was originally told the amount was for approximately 125.00 -135.00 (preparer's fee)without a next day check (first young lady). But after Crystal completed the paperwork the total came to 192.00. I asked why such the high amount when it is to be direct deposit and I could receive it in 8-14 days.The IRS gives the same time fram for electronic filing. She states it was because of bank fees. Bank fees ?! what do they have to do with this if it is simple electronic filing going straight to the IRS? Long story short I stated I just want a direct deposit, no check. She states if I did not want a check it would only be $15.00 less which would come to around 176.00 for next day service. Why is it I call today and she states my check is ready ? After I tell her I wanted direct deposit she statesYou signed for a check ! If that was the case why would I have given my routing and account numbers to the first rep? These people must make a bonus for having people get money right away. I felt very violated
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    Reviewed Feb. 3, 2009

    I filed my taxes 1-29-09 and got the RAL option. I didnt get the money in my bank account the next day as was told I would so I called the number provided with ALL my paper work. The person at the other end said this was customer service and not the branch where I filed. I explained my trouble and was told he sees the check and does not know why it wasnt deposited. He said I will be refunded my fees for the RAL. On 2-02-09 The money was deposited in my checking but with only the amount that was due me and not my refunded fees. I called again and was told I have to return to the office I filed to get my fees returned.
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    Reviewed Feb. 3, 2009

    I paid $69 for this tax course. I completed 1 module and had difficulty with my computer at home. I went to the Cottman Ave office. ** was the supervisor there. I read another module and didn't finish. I read in the NE Times about a free course being offered. I registered for that to complete the modules I had paid for and to learn how to do taxes. The first night at class at Cottman Avenue, they didn't have me registered. The Supervisor called the main # and was told yes. I was registered. No seat available. I went to Rising Sun and no seat first night. It was bitter cold out and I lost 4 hours that night. Went to Rising Sun 2nd of 4 nights and it was filthy there and filthy at Cottman Avenue office. The bathroom was a disgrace, filthy. My 3rd night there, my seat was given away again to someone who was not at class any of the other 2 nights. I attempted to retrieve the course material I paid for, $69 and all course material was closed to me. I could not retrieve any course material I paid for. I called Holly, Mgr. in New Jersey office and she was irate. She said that I was **. Her voice was high and strong and determined and nasty. I told her I didn't appreciate being spoken to like she did. She said, "Write your little letter or whatever you have to do." She was totally out of control with her voice and her temper. She is a very bad reflection of Jackson Hewitt business.

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    Reviewed Feb. 3, 2009

    On 2/1/09 I went to Jackson Hewitt in Salem for them to prepare my taxes. I informed the lady that I need money as quick as possible and that is why I was there, normally I file myself on line and receive them in 2 weeks. Well after 2 hours and over $400 in fees I chose to go with the money now, which I was to receive $962 within 1 hour on the ipower credit card. So 3 days later the $962 is still not on the card and they are now telling me they do not know when it is going to be there. My return has been accepted by the IRS and yet the bank refuses to send the money. I want something done about this. People go there to receive their money faster than if they could do it themselves and for them to be done by a professional that knows what they are doing. Well the preparer asked me if she could put my state on hold because she did not know how to do them!!!
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    Reviewed Feb. 3, 2009

    My son went to Walmart - Jackson Hewitt office to have his taxes prepared. He requires only the EZform due to being single - owns nothing - rents a home - no children. One place of employment - one W2. When asked how much it would cost the clerk told him it depended on the amount of forms then proceeded on with the tax preparation. When it was completed the clerk advised him that he would get back $486.00 and the cost of the preparation was $186.00? My son and husband thought that was outragious to pay almost half of the total return for the preparation so they asked the clerk to cancel the process. He was charged $25.00 for the cancellation. This to us is a scam! I have gotten our entire family of 4's taxes done in the past (April 2008) which included itemizing deductions, the PA state return, local returns by a local CPA and the cost was about the same as Jackson Hewitt was charging for ONE EZ Form. This company should be investigated as their practices appear to be similar to all those executives who have brought our country to the dire straits that it is now in.
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    Reviewed Feb. 3, 2009

    I filed my taxes 1/29/09. Received my tax money on 1/30/09. I had to use the ipower card because I got the $300 holiday loan. I was told about the fees that came from the loan at that time but I wasn't told about the $12 additional fee at the time of my filing. Whatever.... I'm not going to cry over $12 however.... my experience with this card has been the WORST experience of my life! First it took me 3 days and a phone call to my local Jackson Hewitt office to figure out how to get my PIN# on my card. Their automated system is very deceiving and confusing.
    I finally get my PIN# and go to the bank to withdraw money to put in my bank account. I go to the ATM and it wont pull out the money so I go to another and same thing; I cancelled both transaction and go on with my day. Well, the money pulled from my ipower card along with all the fees. I called the bank and spoke with the ATM tech who tried to help me. We were on the phone for just about 2 hours and all we discovered was that it is impossible to get an actual person with the cc company. I cant get the bank to help me until I file a report with the cc company and you cant file a report unless you talk to someone or fax all your information over and in 2 days they will process the request. I dont have 2 days!! I am so angry right now!! How can you have a customer service line with out agents to answer calls!! I have called 4 times and each time I have been placed on hold for over 20 minutes; and after that Im told there is no customer service agent to help and that I have to wait for my rapid refund to be placed on my card before an agent will help me. I GOT MY MONEY LAST WEEK!!! The Jackson Hewitt person was no help; she basically told me sorry about you luck - a lot of people are having this problem and we dont have any phone number for the cc company WE use!!! It wasnt until I started yelling at her that she gave us her regional managers number to call. So we get a hold of her and she starts arguing with the technical support man I have on the phone with me; she tells him he has to file a report. After they go rounds I am told from the regional manager that someone will call me back. After and hour I called Jackson Hewitt back and they acted surprised that I was waiting for a call back form them. They gave me a fax number that I already had. Thanks for the help!! As for this ipower card!!! DONT DO IT!!! Not only will I NOT do this whole ipower card again, I will NEVER deal with Jackson Hewitt again and I will make sure EVERY person I come in contact with knows about this experience!
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    Reviewed Feb. 3, 2009

    I went to file my taxes like i do every year with jackson hewitt and the the guy totally messed me up. last month i had filed for a loan and they gave me the i power card. well when i went last night i told the guy that i wanted rapid refund you know within 24 hours and load the money to my card. at the end he told me the wrong ammount that i was getting back and now today my money is still not loaded. so i called and they told me he had put it under the 8 to 15 days. that is not what i wanted and he had told me the money will be on there today. well its not. to top it all off i had to wait five hours to even get my taxes done.
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    Reviewed Feb. 3, 2009

    I went to Jackson Hewitt to have my taxes done and it was a HUGE mistake. No one in the office had a clue what they were doing. It was like the blind leading the blind. I had to walk them through the self explainatiry process of how to activate an iPower card and I know absolutely squat about filing taxes. I told the lady that I was filing head of household as I do every year. I was expecting around $6500 back and was told that I would only receive $1500. I question the two people ther at length and was given a vague answer. They filed the tax return and 2 days later was suppossed to receive $560. of which I only received $253. The same day I found out that they had messed up and had accidently put no in a box that was suppossed to be checked yes and had messed up to the tune of $5000. Now I have to wait 30 days to file an ammendment and then wait another 3-6 months before I will receive the balance of what is owed to me. I feel that they should have returned my filing fees for their mistakes. As for the discrepancy with the $560. the only thing that they could say was I don't know. Jackson Hewitt is awful and should not have untrained employees in their offices playing around with peoples Federal Income Taxes. This wa not a small mistake and the explainations are worse than nothing, I am very upset about this mistake and even calling corporate was given the I'll have a supervisor call you tomorrow routine. With the money they are making off of us as the consumer you would think they someone would get you a supervisor immediately to rectify the situation. I flat out told the other people in the office waiting to leave and to go somewhere else to have their taxes done. I also told the people working there that I would never be back to their organization.
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    Reviewed Feb. 3, 2009

    On Dec. 20, 2008,I got a flier from Jackson Hewitt, who has been doing my taxes for over 10 years. If I wanted some extra money for Christmas, I could get a loan that would be paid back from my tax refund. I had gotten Holiday Loans previously, so I assumed it was the same thing. The office on East Bay was not open, so I went to the one on First St. in St. Pete., FL. The lady who processed my application from my last paystub. She gave me a Visa debit card that said "Reloadable Debit Card" from IPower and said that I qualified for $500. She also said the fees would come out of the money going to the IPower card, and 500 would come out of my tax refund. My 500 turned out to be only 423. The only papers She gave me at the time was card member agreement that detailed the most outrageous fees. I was too late to rescind by then because the money was on the card. I got my W-2s on Jan 11, and went to Jackson Hewitt on East Bay to process my return. Ms. Stamper told me afterward that my return would not be accepted by the IRS until Jan 15th and she made me an appointment to come in and sign the paperwork at 11:00am on Fri. Jan 15th to receive my refund. It turned out that I was only there to sign the Refund Anticipation Loan papers and be told the money would have to go on the IPower card. When I protested, I was told that was what I agreed to. I never got papers that said that. Never heard that from the Fist St. office, but I went with the 24 hour process and agreed to the exhorbitant fees so I could help my daughter pay for a car. (the card was not loaded until the following Monday, Dr.King Day and I could not withdraw money from the bank. Tuesday, the IPower card charged my 67.50 to remove cash from the card because it only would allow a "cash advance". How do you charge for a cash advance card from a reloadable debit card that doesn't even have your name on it.?)
    When I saw the prepared return, I told Ms. Stamper that it was not accurate. Someone had put that I got a 300 stimulus check when I had gotten 1200. As much as I stood my ground about this, Ms. Stamper said that the IRS would fix it if it was wrong. I complained that I did not want to have a record of filing bad returns and would be just as happy if it was less as long as it was accurate. Well, to shorten, the amount of money put on the card was 6192. My return was 8251. I called Ms. Stamper and she was very condescending and halfway rude and said I just didn't understand the process and I should "trust" her. I didn't get my 25 off the tax prep (for having them done at First St.), the fees don't add up, basically, I was told it is what it is. Tried to contact Jackson Hewitt corporate office and was told I would get a call back with 5 days (??). No call back...their phones are answered overseas, hmmm. Today, 2-1-09 I called the East Bay office at 3:30 to 4:00and waited until 7:45 for a call back. It was Ms. Stamper. I asked her to review the figures on my tax form because they didn't make sense. She said it wasn't their fault and they couldn't force the Gov't. to give me money. I argued with her over this and told what the card charged me to take out my own cash. She said it wasn't their fault, it was the bank's. When I told her that I should not have been charged for a 24 hour refund, she said it wasn't their fault. The computers had a glitch and lots of people didn't get their money. (The Jackson Hewitt computers had the glitch, or so I was told by them.) She also said that they (Hewitt)were telling customers that the fees were high and not to use them...if so, then it was already too late. The commitment to IPower was already made. She also said very nastily that I applied for the card because I was "broke". I said that wasn't so and she asked me what I needed the money for, then. I told her it was not her business what I wanted the money for and insisted that she review my return for errors. She said that I had to come in...only then would they look at it. I can't trust her and don't know what to do. I am going to a Jackson Hewitt that is NOT the one at 2108 East Bay, Largo NOR the one on First St. St. Pete. I have done my taxes at 2108 East Bay since I moved to Florida in 1995 and have NEVER been treated this poorly. I have always spoken well of them until now. I just want an accurate tax form and refund. Ms. Stamper is the office manager.
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    Reviewed Feb. 3, 2009

    I filed my taxes at this local office listed above, on January 30th 2009. I choose the one day loan offered to be direct deposited into my account on Monday according to the tax preparer. But come Monday morning I called my bank, checked online also they saw nothing pending for my tax retun. So from there all morning and afternoon I got the run around as to where my check was I called the Jackson Hewitt office here in my town, the Santa Barbara Bank in California, later on the IRS. Through all of this I was informed that this type of one day loan as a direct deposit is being offered by Jackson Hewitt this year for the first time ever. Also by the SBB and later Jackson Hewitt I was told that the loan process for this could take up to one to three business days. Personally I think this is a bunch of bull, because during the filing process nobody told us about the timeframe until Monday morning. Now keep in mind I paid a total of $325.00 in fees to get my tax check in one day in which did not happen, nobody had any answers as to why I was not told and what could be done to correct their mess up. My whole issue of this situation is that I have filed my taxes lots of years with Jackson Hewitt before now, have never had any problems, my choice has always been one day loan, got it on the scheduled day. I am a very unhappy customer this year because I have been done wrong and this company is not fessing up to their workers mistake, just avoiding my calls, lying saying I will receive a call back in which never happened. What I would like to have taken place on this matter is for a manager or even headquarters to step in take charge and refund my fees that were taken out for the one day loan being that it was not in my account on the day stated by the tax preparer eventhough she said she informed me of the number of days it would take. The last thing I want and need to say is that if I was made aware of the 1-3 days I would have taken the option of a paper check like the many years before. My services were unfair, not taken seriously, got pushed around just to get nothing resolved so I feel I am entitled to my refund plus the fees that was took. I also have filed a complaint with the BBB for this office my plan is to warn people of how bad their services can be, get so be careful with filing with any Jackson Hewitt office. Especially the local office here in my town very bad business, do not care, why should they it is not thier taxes in question they got money. If you can file your own taxes at least then you know they were done correctly and are made aware of any hidden fine print in which was not mentioned anywhere in my paperwork just on their computer screen that got looked over in our case. Also if you are undecided on who to file with do some research because I sure wish I did. This company has lots of lawsuits and complaints on the web, so be careful, if you have time read them carefully before choosing them. Good luck to all. If something can be further done to this office I am interested to discuss every detail.
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    Reviewed Feb. 3, 2009

    on 1-30-09 i got my taxes done but i wasn't please with the young lady not claimming everything i had on my form. I ask to speak to the manager and she claim she would make the corrections. she then realize that the young lady had send them off. and told me that i had to file an addemendom. on 1-31. i got a call from jackson hewitt's office claimming that the i.r.s. had refuse my refund and i need to come in and make the correction. i was so happy, i then told her no because i wanted to go somewhere else.i told her i wasn't please with them.they had made so many mistakes. she told me to come in and talk to them. i told her i'll be there to pick up my paper work. on monday i came in to pick up my paper work and discovered that they had made the corrections on that sunday and refiled them. the manager said she was sorry and they would not charge me any fees. and they would make the necessary corections. just then a nother worker claimming to be the owner grap my paper work and yeild out who the hell is Saralyn Williams. and he repeated it. I responded I am she but don't approch me with that tone. He took my pappers and headed for the door and then down the street. i start yell stop don't take my personal bussiness out of the builded. and he kept walking. i called the police. and told they my story. the police responded that he was moving my paper to safe location. I told the police that i didn't sign all the paper work and i had not agree to the corrections. but jackson hewitt lied and said i did.
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    Reviewed Feb. 3, 2009

    For my 2007 taxes I went to Jackson Hewitt. That year I had a W2 and a 1099. I gave the preparer all my information. It took her three times to actually do my taxes. Over an hour later I'm out of there and I get my refund check in 8 days. This december I get a letter from the IRS saying I owe them 900 dollars for not including my 1099. I thought this had to be a mistake. I go to the Jackson Hewitt franchise office take in my taxes from the last year and the letter from the IRS. The lady said she would have to go to the warehouse where they keep all the old tax files. Two weeks later I call back and the lady tells me that they did find the 1099 attached to my tax file.
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    Reviewed Feb. 2, 2009

    My husband and I went in to taxs as we did last year they went through the process and when it got to the end to tell us how we could get our money, we said the same as last year a check now for part and the rest the next day,Oh we do it different now lets see if you qulifiy for the money now, he cam back and said our refund was not larg enough over 1200 is not large ok what ever,then he said he would she if we quilify for 1 day check, I call the next morning at 9:30 the lady said it is still proccessing check back in the afternoon I called back a man answered and said still processing so I said nothing will change today and he said no,I said then why did the lady tell me to call back. This place is not professional at all now I paid all this money for money now and may have to wait 8 days for the first check and 8 more for the second the place is making money and ripping off the poor who need it.
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    Reviewed Feb. 2, 2009

    We've done our taxes with Jackson Hewitt for several years, so going back there on January 30th 2009 at 7pm we never thought twice about it. We applyed for the RAL since that is the way we've done it since they've offered it.
    Nothing on the paper work or in the session ever stated that the RAL has to be approved through the bank based on YOUR CREDIT...I found out in the last day or so that this year you have to have a 750 credit rating. WHAT ? Who in this day and time has anything near that...Anyhow the agent NEVER once stated that the monies might not be available for 10-15 days even though I was paying 340 dollars for the 1-2 day loan... Now think about this.....Jackson Hewitt also offers a 1 hour loan...well they can tell you right then if you are approved for that...so in my thinking they should be able to tell you if your approved for the RAL through the bank RIGHT? Well I guess not since they won't even disclose to you that you are more than likley not going to get your monies for weeks even though your paying and requesting the RAL ! So will I go to Jackson Hewitt next year....HELL NO ! They should be shut down and busted...There should be some law against this. False Advertisment or something. How with the IRS as strict as they are can a company that deals with the IRS indirectly be able to scam the tax payers like this.
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    Reviewed Feb. 1, 2009

    I went and got my taxes prepared at Jackson Hewitt office on 1/26/2009 and was aprroved for a Money Now Loan. I got the 1,000 that day and waited 24 hours for the rest to be loaded on the card. NO MONEY. Called the next day and was told that the IRS hadn't approved it yet and would be another 1-2 days. THen get a call from a lady the next morning saying she has been trying to file it and the IRS keeps kicking it back saying my almost 2 yo daughter's SSN is invalid and could I bring a copy of my last years return to check what they put in last year. I asked doesn't she have a copy and she said it is probably boxed up at another office.I cant' find mine and now have to wait and call IRS on Monday to figure out the problem. Obviously the person that filed my return from last year must have put in the number wrong so now since they put it in correctly this year, its invalid to the IRS. Isn't their someone who checks the freaking SSN, both the tax office and the IRS. I am frustrated because I had promised people money that I owe now have to wait because of someone else's mistake. I should have known better because when I went in that day to file there was someone else complaining about their taxes were done wrong and making a big scene about it.
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    Reviewed Jan. 31, 2009

    I filed my taxes with Jackson Hewitt on Jan 16th and paid over 300 dollars for their AR return which took 8 to 15 days now sitting on Day 16 I call ed the office where I filed to see what was going on and was told They didn't know where my money was I called to speak to a regional manager and was told I could not speak which her. So I asked for the banks number where Jackson Hewitt has their loans through, upon calling Santa Barbara Bank I found that I would not be receiving my loan until after 21 days. WHAT A LIE!!! This company is HORRIBLE its complete misrepresentation now they wont refund my money that I paid them to do my taxes heck if not all of it I feel I should be giving some kind of credit, but you know how it is with LIARS and CHEATS if they can't screw you one way they'll get you another. I say to anyone thinking of using this company STAY AWAY !!!! Their horrible and not to mention rude, but hey its not their money why do they care?
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    Reviewed Jan. 31, 2009

    I went with my son to file his income taxes for 2008. He had one W-2,and did not itemize. The cost was $312.00- Last year it was $100.00 This is robbery in the first degree.
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    Reviewed Jan. 31, 2009

    My husband and I used Jackson Hewitt last year for our tax service. First off they did not send the money to the state like they said they would and we ended up having to pay our state taxes late. Second this year they have us on some crazy calling list that calls our house every day starting around 8 or 8:30 in the morning. One day they called five times, my husband called to remove our name from the list. I gave it a couple of days (still receiving phone calls) and called again to remove our name from the list. Now today they are still calling. How do I get them to stop?
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    Reviewed Jan. 30, 2009

    Went to Jackson Hewitt like I have For the past few years I did get a Christmas loan for $300 so i knew I had to use the Ipower card I went in and was denied the next dya the 3-4 day and was told I had to wait for the IRS to release the funds. I could have saved hundreds of dollars and filed myself I only went there because I thought I was getting the next day loan. I was only willing to pay $600 in fees because of needing the money so badly. Noone can explain to me why I cant get the money sooner . The Ipower card in the mean time is adding intrest to the loan. The ipower card is a horrible mess I dont recommend it to anyone file yourself and get the money back in the same amount of time or less
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    Reviewed Jan. 28, 2009

    I went to Jackson Hewitt on the 27 of Jan. of 2009. The lady was very nice and explained things as she went. I did not quilify for the loan prosses and was told I am accepted for the 24 hr deposit. and then after I accepted the 24 hr with the out ragous fees. and the prosses started, I asked about the 24 hr service and that is when she dropped the ball that if the 24 hr service does not go through then I have to wait 8 to 15 days. I am very up set about having to wait when I was told my money would be deposited in 24 hrs. I always used H&R block and they tell me my refund will be deposited in 3 days and it is done so. No run around or anything. This is a big let down when someone refered me to Jackson Hewitt and I put trust in the friend. I will not make the same mistake next year.
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    Reviewed Jan. 27, 2009

    During my visit to the office on January 13, 2009, I was told by the representative after my preparation of taxes that my forms will not be submitted until my W-2s are received. I was then told that for the time being that I qualified for a loan of $300.00 which will be loaded on an i power card. Initially I told the reperesentative no, but she explained to me that although it is not mandatory to get the card it would be advised if I needed some small money on that day. I asked her about the fees and read the disclosure of the card in the store with her. There was nothing stated regarding a fee for each and every transaction made on the card. I was informed by her that I could go to Bank of America and withdraw all of my funds at no charge. The disclosre of the loan that she told be was that there would be a $35.00 fee for loading the card. She also explained that I had to option to load my entire refund on the card as direct deposit. I told her that I was not doing that because I have my own account with a bank. I will come and pick up my check as normal when I do decide to file my taxes. We discussed this card for minutes until I decided to get the loan amount. After processing I learned that my fees were double the amount we discussed. I was flabbergasted at the fact that the representative and I discussed these fees and never once did she disclose the extra fees. I told her that I did not want the loan and she began to tell me that it was too late and that the funds were already on the card. When I receive my income taxes, Jackson Hewitt will automatically deduct the loan amount from my refund. The amount I signed for that will be deducted is #301.01. On January 26, 2009 I visited the office again to turn in my W-2s for a refund submittal. This time I spoke with a lovely and respectful woman named Marian who informed me that since I received the loan I had no option of how I want to recieve my refund. She insisted that I had to get my refund on the i Power card only. I told her that I do not want it that way and this is what I told the other young lady as well. I began to tell her that the fees are too much and rediculous. She then began to explain to me that the card is a gimmic and that her boss told them to push the product regardless. She said she had receivd so many complaints about the card and will not use Jackson Hewitt's services herself. She apologized repeatedly to me for not being disclosed of the truths about the service of Jackson Hewitt. She told me that if I decided not to file with them I had to come into the store and of course pay the loan amount that I borrowed and pay a $70.00 tax preparation fee. How rediculous this is for me. I know that I have to pay the loan back, which is no problem. The problem was that the loan amount that was calculated within my refund amount came out to be eight dollars more that the original amount that I signed for. She could not explain to me where the difference came from. Jackson Hewitt has a way of doing business with crooked companies that charge their customers unnecessary fees twice for the same service. I need to know who I can talk to about bringing up a legitimate lawsuit against the finance company as well as Jackson Hewitt. This is rediculous and costly. Please direct me to the necessary department who will be able to assist me in this matter.
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    Reviewed Jan. 27, 2009

    I had problems with Jackson Hewit from the begining, I was waiting for my money to come in and be delivered and weeks had passed so I called and to only find out that my tax preparer had typed in the wrong account number. So i had to follow up with my bank to make sure that it was not giving to someone else. After that happened again so i filed a complaint with Jh because it was non sense along with that i finally recieved my federal taxs back but i never recieved my state taxes and still yet to have recieved it. after i complained abou that the company was suppose to make back contact with me and the manager of the office refused to give me corporate number she said they were busy and she would contact them and have them contact me again which i still yet haven't heard from JH. Now it is 2009 and when preparing to file agian i recieve a letter from the IRS stating that me and my husband did not include all of our income. So we pulled out our folder from 2008 when we filed with them and we had all of ou w2's inthe fold and made sure that we handed them to the tax preparer but the tax preparer did not include all of our income so we owe the IRS $1600. Because our tax preparer did not do our taxing the right way. when we filed we made sure we got the protection gold cerificate from JH that is suppose to protect you if the tax preparer messes up your taxes and you end up owing. so my husband and i went to JH and complained about what had ahpped and the said there was nothing they can do.
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    Reviewed Jan. 27, 2009

    On Jan. 13, 2009, my husband and I went into the Jackson Hewitt office to apply for the RAL. When we walked in we informed the lady what we wanted, and gave her the ONE W-2 and our military i.d. She proceeded to do our taxes and when the amount of the return came up I told her that was exactly what I had figured. She asked if I do taxes, and I informed her that I knew how we were just wanting to get our money now. When it came time to pick which loan we wanted we told her the RAL again and she then informs us that last year they wouldn't allow the military to get it, but she would try anyway. We couldn't get it simply because my husband is in the military. She told us that the only option we had was to get our money back in 8-15 days. She then told us our money would be deposited into our bank account by 1/23/09. My husband looked at me and asked if I just wanted to do it and save ourselves the fee. I did not know that it was not to late to go back. I told him that. She was sitting right in front of us as we were discussing this. When my husband looked at her for a answer she just looked away. Since we thought that we couldn't go back we went ahead and filed them. On our way home I was looking over the 300 dollar fee. There was a 20 dollar purchase for something. I asked my husband if he had bought anything and he said No. She had put the Gold Guarantee on our return and didn't even ask us if we wanted it or explain it to us. I called the next day to just have the void it out and they informed that they had already sent it to the irs. The irs didn't get it until 1/16/08. I called customer service and couldn't get a person that could explain anything to me. All they did was give me the number to the store. My husband spoke to the manager and she said that we were able to get our 20 dollars back (how nice of them) after the irs accepts our return. They couldn't void it out unless the irs denied it. Well the irs finally accepted it on 1/18/09. On the 23 we still hadn't recieved any funds. I called the district manager. He told me that the lady must have made a mistake that we weren't suppose to get our money til possible this coming Friday the 30. When I informed him that we felt like we had been taken advantage of he said that he was sorry. She intentionally did not tell us when we first told her we were military and we wanted the RAL that we couldn't get it. I just not sure that they don't get a commission off of the returns. It's very sad that people take advantage of those who fight for their freedom. We will NEVER do business with them again.
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    Reviewed Jan. 27, 2009

    I am getting nervous. I didnt do my homework and went with Jackson Hewitt for my taxes this year. They have comercials and a professional looking company. I am having similiar problems as a lot of other people it seems. I filed my tax 1/26/09 and paid to get my Taxes back in 1 day.. I have called and called to activate my card. I cant even get that far because it tells me that the number does not match any user information?? I called Jackson Hewitt they said they had a call from the bank that they had put some thing in the computer wrong but they had fixed it and all should be fine and I should still get my money in 1 day ... Its been 1 day and I still cant even activate my card! I have tried to call and call and at this point I cant get ahole of anyone not the bank not the Icard not Jackson Hewitt! I keep a very tight budget but when I was told I would have my return in 1 day I told my husband it was ok to spend the money we had because we would have our taxes in 24hrs... We cant even put gas in our car and payday is a week away! For paying $300 to have my taxes done you think they could do it right or at least give me some personal attention to resolve my problem.
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    Reviewed Jan. 27, 2009

    Lady did taxes wrong. Pd. for 1-3 day's and now it's been 4. Ask for my tax's back and said I had to pay 50.00. Will never go back to Jackson Hewitt.
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    Reviewed Jan. 26, 2009

    My husband and I went into our local Walmart Supercenter to get our taxes prepared at Jackson Hewitt on 1/24/2009. We were told that we were eligible for an extra $278 because I had a child in September 2008 and it's money I should have received with the stimulus money that we received. So we filed for the 1 day return. So Sunday I called Jackson Hewitt 3 times looking for our money. She said that she was having a problem with the computer printing our check. (This was around 10:30am) So finally around 2:30pm she called me back and stated we were denied for the 1 day through there bank. And we have to call them to find out why.
    The bank explained to us, that our 'wonderful' government wants to wait to give us our money due to the extra $278 we are receiving. So we then called Jackson Hewitt back and explained this to the same lady that prepared our taxes. She said she didn't know about this. Now if you work for a business that deals with Taxes, you should know everything that is going on. This really upsets me. So now we have to wait till at least 2/6/2009 before we will get our money. We have no idea how are money is going to come to us. Through the mail in the office or even through one of those Jackson Hewitt Cards that I have heard so much 'good' reviews of. And of course, the lady at Jackson Hewitt had no idea what was going to happen with our money either.
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    Reviewed Jan. 26, 2009

    I went their earlier in January trying to get a money now loan with my last paystub. I knew it was based on your credit so I might be denied. I was denied for it but understood. I went back with my W-2 knowing that I was actually filing. This was later on in january about 3 weeks. I was so excited that I was able to file and it was electronic so it would process quicker. Now I went in and sat down with the lady. She was very nice but did not explain things very well. I asked her which option besides the one I had already tried would be the quickest way to get my refund and she said "The RAL option". RAL is the refund anticipation loan. I told her I didnt care about the fees but I need the money. I kept asking her if she was for sure I would get my check the next day. I was so nervous I asked like every few minutes. She insited yes so I felt relieved. The next morning when they opened I called to see if the IRS faxed acknowledgments to their office for E-file returns. I was told I had to wait because they were with other customers. I waited like two hours after they opened and finally got a phone call......................saying I was unapproved for the RAL. Now the lady that did my return never told me it was credit based. And she made it out to be that I was getting the check the next morning! I had such high hopes I was going to get my financial situation figured out one I got my refund. I was so irritated I called back to see if I could cancel the return and file it myself online for free and get it direct deposit in 8-15 days. They said they couldn't because it was already in the IRS hands. So I went on asking why I was unapproved for the RAL and she gave me a number. All it said was I was unapproved because of something on my return! Now I don't have prefect credit, but my boyfriend got approved for the RAL and the lady told him 1-3 days before it direct deposited into his account. She didn't even specify if it was regular days or business days. He has horrible credit and he was approved. Now what could be on my return that makes it not approvable? Did Jackson Hewitt screw up? I really needed the money the fastest way and honestly JAckson Hewitt screwed me out of money and time. If I filed online I could have had the money within this week. Now I have to wait till the second week of January and still have to pay the moneysuckers fees. I will never go through them again! I will just file online and never pay those outrageous fees again! They are liars! They lied to me and my boyfriend! I wonder who else they lied to!
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    Reviewed Jan. 24, 2009

    They have been taking money from my account a retirement fund. I've never taking a penny out and it's over 6,000.00. What can I do I'm 76 years old and that was all my saving.
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    Reviewed Jan. 23, 2009

    The Jackson Hewitt iPower card is backed by an organization that provides no customer service to you and yet expects you to trust them to handle your money. Even after loading money on to the card, I have not been able to get access to customer service by either phone or through the website, and cannot get my current issue of how to access my account online after having registered more than a month ago. The site keeps sending me to the automated voice system at the 866 customer service number, which in turn tells me I cannot receive customer serivce. I have filed a formal complaint through the Better Business Bureau office of W Georgia in Columbus, and advise that customers of Jackson Hewitt use more reliable types of prepaid debit purchased through well known retailers to receive their tax refunds and not to trust them to this kind of scam artist operating under the umbrella of a well-known company name.
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    Reviewed Jan. 23, 2009

    Like everyone else nowdays, I need my tax return to catch up on bills since I lost my job. I went to the local JH office on 1/16/09 and was told since my employer 1099's me I was not eligible for a RAL and would have to get an AR refund, I didn't know exactly what that was at the time. She said that since I was filing on the first day refunds were being accepted, I could expect my check in about a week, and charged me over 300.00 for the return. I asked about direct deposit since I always did it that way with turbo tax but she said no, that way would be even longer.
    Well, its been a week. After calling their check line I am told it will be 8 to 15 days before I see my check. I called the office and the impatient lady told me that it was correct and you cannot count weekends in that. I told her that I was told a week and she said that she couldn't tell me anything else and that I must have misunderstood the preparer. Hmmm I wrote on my envelope what she said and even the date it was expected in front of her when she told me it. I dont think I misunderstood, I just think they ripped me off! WHAT A JOKE!!!! Im sure they arent waiting 15 days to get my 300+ in fees!!!
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    Reviewed Jan. 23, 2009

    I filed my taxes on Saturday Jan. 17, 2009 at 9:00 am. I requested the 24 hour direct deposit option, since the preparer explained the differences and assured me that it wouldnt cost more. She also assured me that the money would be in my account on Monday Jan. 19.2009 regardless of the fact that it was a holiday. She told me that I would get $2140 and change in 24 hours and another 300 in three weeks. I asked her if I would get a refund on the 24 hour service if it wasnt in there on Monday and she told me yes. I asked her what I would need to do in that case and she told me that it would be added back to the deposited amount. I paid right at $300 in fees to them and when I questioned why it cost so much, she told me that the software automatically generates the amount and they have no control over how much the services are and that it depends on how many W-2s you have and how much you are getting back (I only had one). She showed me the screen and explained what I would get back Monday came and there was no money Wednesday (4 days later) I received a deposit of just over $1800. I am so angry she never once mentioned I would only get this amount, and it wasnt on the monitor when she explained what I would get back. My friend went to another location and only paid $130 for fees and had 2 W2s and received more money back. Somethings not right with this company.
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    Reviewed Jan. 23, 2009

    I filed my return on 1/20/09. First of all something told me the lady that was helping me was very inexpierenced. I filed the RAL. The next day I called to ck the status and they said my paperwork was rejected by the IRS. I was told differnent stories about what happend. So the manger says she was going to the office to look over my paperwork and would resubmit it. She clais there were no errors to her knowlege and just re sent it. Guess what!!! It was rejected again the follwing day! Now I am fed up, I want to know what happen, they are toggling with my money and could possibly put me in jepordy with the IRS. After, making a dozen phone calls to the local office, customer service, filing a claim and calling a different office, a lady at another office told me that they were submitting the wrong form. Again, the manager says she will fix the form and resend it for the 3rd time that I know of. I call again several hours later and get more stories. Now they say there is something wrong with my itemizing. I can not trust them anymore and I want to take my taxes somewhere else. So I go up to the office and tell the Regional Manager(so she claims) that I will not allow them to resubmit my taxes to the IRS anymore and that I want my forms back. Her answers back to me is that I will have to wait till the next day, so she can go pick up my paperwork from the Auditor's. If there is anyone that can, PLEASE HELP!
    What is going on, these are my taxes, why do I feel they are keeping information from me? Thank you,
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    Reviewed Jan. 22, 2009

    I filed my taxes with Jackson Hewitt on 1/16/2009 and i applied for the RAL loan. I had come in a couple of weeks before and had gotten the $500 loan with my last check stub (after fees it was around $413, they charge you for tax preperation then charge you again for the same thing when you return) i was very upset when i learned that i had no other choice than to have my money loaded on that stupid Ipower card which i had so many problems with (it took them forever to load the money, i got overcharged for gas and it takes forever just to speak with anyone DONT GET THIS CARD!) they said since i had accepted the first loan that there was no other option but to use that card again which i was not told the first time i came in. anyways i applied for the RAL and was told i would get my money on monday but no later than tuesday, well that didnt happen and i had to call the ipower card company and they said to call Republic Bank (they are the new bank they are using this year) well i find out that my application for the RAL was denied and was not given a reason as they said they had to mail the reason to me to my old address that the tax preparer insisted that i use for their bank purposes. Now im told i have to wait an extra 8-15 days to get my return or untill the IRS approves and releases the check. I paid almost $400 for a loan i did not get and in the 10 years i have done my taxes with Jackson Hewitt i have never been denied for the RAL. Last year i filed my taxes with them i applied for the money now loan where you get your check in a hour and i waited over 3 hours for a check only to find out the dumb lady who had never done a tax return before (she was in training which i didnt know) sent my stupid refund to the irs another way so i had to wait 2 weeks for my return! DO NOT GO TO JACKSON HEWITT!!!! you would have better luck doing it yourself!
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